HR Projects Advisor/Business Partner FTC - 12 months Nottingham - Hybrid 50/50 Full Time Up to £45,000 & super generous holiday entitlement and pension SF Recruitment are excited to be exclusively recruiting for a business with around 1000 headcount, who are located in Nottingham. In summary, we are looking for a HR generalist who can lead on the enhancement and optimisation of our clients HR operational processes whilst also providing support with case management. This opportunity will also allow you to coach and develop the HR Advisor within the team, acting up in some line management of the HR team where needed. If you are a strong Advisor looking for your next step up, or a HR BP with an operational focus wanting to get involved in more coaching & leading then this is for you This role is based in Nottingham on a hybrid basis, but you will need to be open to ad-hoc travel around East Midlands. Our client has an extremely flexible approach to how you work, you can expect to work at home 50% of the time. Working a 37-hour week Monday to Friday, covering core business hours. My client is looking to pay up to £45,000 depending on experience. What else is on offer? You can expect to work in a fantastic working environment, be supported with development to be the best you can be and have continuous opportunity for professional learning, also offering a super generous holiday entitlement and pension scheme. If you are interested in hearing more, please reach out now!
May 14, 2024
Contractor
HR Projects Advisor/Business Partner FTC - 12 months Nottingham - Hybrid 50/50 Full Time Up to £45,000 & super generous holiday entitlement and pension SF Recruitment are excited to be exclusively recruiting for a business with around 1000 headcount, who are located in Nottingham. In summary, we are looking for a HR generalist who can lead on the enhancement and optimisation of our clients HR operational processes whilst also providing support with case management. This opportunity will also allow you to coach and develop the HR Advisor within the team, acting up in some line management of the HR team where needed. If you are a strong Advisor looking for your next step up, or a HR BP with an operational focus wanting to get involved in more coaching & leading then this is for you This role is based in Nottingham on a hybrid basis, but you will need to be open to ad-hoc travel around East Midlands. Our client has an extremely flexible approach to how you work, you can expect to work at home 50% of the time. Working a 37-hour week Monday to Friday, covering core business hours. My client is looking to pay up to £45,000 depending on experience. What else is on offer? You can expect to work in a fantastic working environment, be supported with development to be the best you can be and have continuous opportunity for professional learning, also offering a super generous holiday entitlement and pension scheme. If you are interested in hearing more, please reach out now!
Role : HR Advisor Sector: Public and Not-for-Profit Duration: 12 Months FTC Location: Derby - Hybrid Salary: up to 28407 per annum (depending on experience) Sellick Partnership are currently recruiting for an experienced HR Adviser to join our client based in Derby, working on a hybrid basis. This role would be suitable for a CIPD level 5 HR professional with a background in employment legislation, employee relations, mentoring and training. The HR Advisor will contribute to the delivery of the organisation's people strategy by providing a professional HR service aligned with the current and changing operational and strategic needs of the organisation. The duties of the HR Adviser include: Responsibility for processing all monthly payroll items for all employees in line with policies and procedures; meeting payroll deadlines Being the reporting line for HR Administration staff (Direct Reports) Providing HR support and guidance to managers and staff with regards to all employee relations matters, in line with DHU policies and procedures, and best practice; referring to HRBP when the need arises Supporting HR Partner's effectively and efficiently to deliver People & Culture projects with a flexible approach, as and when the need arises Supporting HR and operations with audit preparation and actions Responsibility for maintaining the HR Mailbox and taking employee relations call, resolving day to day HR queries, in line with policy, procedure, contractual terms and best practice; ensuring all queries are responded to expediently and escalated where required Supporting facilitation in the development of line managers, to increase their people and management skills in line with policy, procedure, and best practice Maintaining employee files in line with best practice, GDPR, CQC and local compliance requirements Maintenance of HRIS, ensuring accurate capture and analysis of data Maintenance of the employee relations tracker with high attention to detail and accuracy at the forefront Supporting with any other People & Culture activities when the need arises The ideal HR Advisor will: Be qualified to CIPD Level 5 or equivalent Have a minimum of 1 years' experience in all ER matters Knowledge of employment law and best practice within ER matters Ability to handle sensitive situations Have experience in managing and prioritisation of conflicting deadlines The HR Advisor will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. Our client is hoping to have the HR Adviser in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Tuesday 30th April or call the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 13, 2024
Contractor
Role : HR Advisor Sector: Public and Not-for-Profit Duration: 12 Months FTC Location: Derby - Hybrid Salary: up to 28407 per annum (depending on experience) Sellick Partnership are currently recruiting for an experienced HR Adviser to join our client based in Derby, working on a hybrid basis. This role would be suitable for a CIPD level 5 HR professional with a background in employment legislation, employee relations, mentoring and training. The HR Advisor will contribute to the delivery of the organisation's people strategy by providing a professional HR service aligned with the current and changing operational and strategic needs of the organisation. The duties of the HR Adviser include: Responsibility for processing all monthly payroll items for all employees in line with policies and procedures; meeting payroll deadlines Being the reporting line for HR Administration staff (Direct Reports) Providing HR support and guidance to managers and staff with regards to all employee relations matters, in line with DHU policies and procedures, and best practice; referring to HRBP when the need arises Supporting HR Partner's effectively and efficiently to deliver People & Culture projects with a flexible approach, as and when the need arises Supporting HR and operations with audit preparation and actions Responsibility for maintaining the HR Mailbox and taking employee relations call, resolving day to day HR queries, in line with policy, procedure, contractual terms and best practice; ensuring all queries are responded to expediently and escalated where required Supporting facilitation in the development of line managers, to increase their people and management skills in line with policy, procedure, and best practice Maintaining employee files in line with best practice, GDPR, CQC and local compliance requirements Maintenance of HRIS, ensuring accurate capture and analysis of data Maintenance of the employee relations tracker with high attention to detail and accuracy at the forefront Supporting with any other People & Culture activities when the need arises The ideal HR Advisor will: Be qualified to CIPD Level 5 or equivalent Have a minimum of 1 years' experience in all ER matters Knowledge of employment law and best practice within ER matters Ability to handle sensitive situations Have experience in managing and prioritisation of conflicting deadlines The HR Advisor will need to have excellent communication skills and effectively be able to communicate to stakeholders of all levels. Furthermore, the ideal candidate will have an impeccable eye for detail and accuracy to ensure all workload is carried out effectively and efficiently. They will also need to able to prioritise their workload and be efficient and effective to meet unpredictable deadlines and deal with conflicting demands, whilst working in a high-pressured environment. Our client is hoping to have the HR Adviser in the role as soon as possible, therefore if you believe your experience meets the criteria above, please contact Charlotte Broomfield by Tuesday 30th April or call the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Senior Legal Counsel (12 month FTC) Legal & Risk Core Operations FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities. At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you. There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career. Are you ready to make an impact? About The Role This is an excellent opportunity for a corporate lawyer with the right mix of confidence, vision, experience, skills and drive to help build the business within the exciting and dynamic environment at FTI Consulting. The EMEA Legal, Risk & Compliance Team enjoys a challenging and varied workload which covers all legal issues arising from the operation of a professional services business. We strive to support the Business strategy by the prompt delivery of pragmatic, adaptable and solutions based legal advice to all levels within the business in EMEA. The Europe, Middle East and Africa ("EMEA") region, consists of 30 offices located in 15 countries - Belgium, Denmark, France, Finland, Germany, Ireland, Qatar, South Africa, Spain, United Arab Emirates, Saudi Arabia, Netherlands, Italy, Switzerland and the United Kingdom. What You'll Do Developing expertise in FTI's practice areas and service offerings and building strong relationships with FTI's client facing professionals Advising EMEA senior management, client facing professionals and U.S. Legal, Risk & Compliance team Collaborating with members of the Legal, Risk & Compliance Team to develop a best in class team which partners with the business in a timely and effective way to drive profitability, business growth, and success. Being proactive and adept at engaging across functions and supporting other areas where necessary and communicating with and managing relationships at a senior level. Negotiating, drafting and advising internal clients on a wide range of commercial contracts, including multi-jurisdictional transactions and maintaining and adapting standard templates that comply with company policies and local law. Identifying and analysing current and emerging legal issues and risk and effectively communicate the same and mitigation activities to the appropriate levels of the business. Providing or arranging for legal advice on employment law issues and manage employee matters from a legal perspective. Reviewing and overseeing litigation and disputes for the firm. Working with the Legal & Compliance Team and the Business to identify, develop and implement forms and processes to improve the efficiency of handling internal legal matters. Working closely with and managing external legal counsel across EMEA who are handling legal matters to ensure overall quality and value of legal services. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed A high performer who thrives in a challenging and often unpredictable business environment. Proven ability to develop excellent partnerships with executive-level leaders as well as being adept at quickly establishing a high degree of credibility, respect and trust at all levels. Strong team player with excellent organisational and communication skills; high energy; a desire to learn; and a commitment to the highest ethical standards. Ability to exercise sound judgement, be solutions based, take responsibility and ownership of issues, including taking difficult decisions and providing substantiated arguments and reasoning for your position. Detail oriented with the ability to think quickly and practically, and to be able to multi-task, prioritize assignments, cope well with competing deadlines, and deliver high quality client service. Demonstrated ability to resolve complex legal issues in commercial and compliant, but also creative, business-friendly, and cost-effective ways with an appropriate sense of urgency. Qualifications and Experience Qualified commercial solicitor, with experience at a reputable law firm and/or in-house team. Previous experience in the professional services industry and/ or US multi-national would be preferable. Additional European languages advantageous. Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 31 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine . For more information, visit and connect with us on Instagram and LinkedIn . FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the bestand most talented people in the world. As our company continues to grow, we remain focused on buildingand maintaining a strong culture of diversity and inclusion. All qualified applicants will receive considerationfor employment without regard to race, color, religion, creed, national origin or ancestry, gender, age,marital status, sexual orientation, status as a qualified individual with a disability, status as a protectedveteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibitedby law.
May 13, 2024
Full time
Senior Legal Counsel (12 month FTC) Legal & Risk Core Operations FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities. At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you. There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career. Are you ready to make an impact? About The Role This is an excellent opportunity for a corporate lawyer with the right mix of confidence, vision, experience, skills and drive to help build the business within the exciting and dynamic environment at FTI Consulting. The EMEA Legal, Risk & Compliance Team enjoys a challenging and varied workload which covers all legal issues arising from the operation of a professional services business. We strive to support the Business strategy by the prompt delivery of pragmatic, adaptable and solutions based legal advice to all levels within the business in EMEA. The Europe, Middle East and Africa ("EMEA") region, consists of 30 offices located in 15 countries - Belgium, Denmark, France, Finland, Germany, Ireland, Qatar, South Africa, Spain, United Arab Emirates, Saudi Arabia, Netherlands, Italy, Switzerland and the United Kingdom. What You'll Do Developing expertise in FTI's practice areas and service offerings and building strong relationships with FTI's client facing professionals Advising EMEA senior management, client facing professionals and U.S. Legal, Risk & Compliance team Collaborating with members of the Legal, Risk & Compliance Team to develop a best in class team which partners with the business in a timely and effective way to drive profitability, business growth, and success. Being proactive and adept at engaging across functions and supporting other areas where necessary and communicating with and managing relationships at a senior level. Negotiating, drafting and advising internal clients on a wide range of commercial contracts, including multi-jurisdictional transactions and maintaining and adapting standard templates that comply with company policies and local law. Identifying and analysing current and emerging legal issues and risk and effectively communicate the same and mitigation activities to the appropriate levels of the business. Providing or arranging for legal advice on employment law issues and manage employee matters from a legal perspective. Reviewing and overseeing litigation and disputes for the firm. Working with the Legal & Compliance Team and the Business to identify, develop and implement forms and processes to improve the efficiency of handling internal legal matters. Working closely with and managing external legal counsel across EMEA who are handling legal matters to ensure overall quality and value of legal services. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed A high performer who thrives in a challenging and often unpredictable business environment. Proven ability to develop excellent partnerships with executive-level leaders as well as being adept at quickly establishing a high degree of credibility, respect and trust at all levels. Strong team player with excellent organisational and communication skills; high energy; a desire to learn; and a commitment to the highest ethical standards. Ability to exercise sound judgement, be solutions based, take responsibility and ownership of issues, including taking difficult decisions and providing substantiated arguments and reasoning for your position. Detail oriented with the ability to think quickly and practically, and to be able to multi-task, prioritize assignments, cope well with competing deadlines, and deliver high quality client service. Demonstrated ability to resolve complex legal issues in commercial and compliant, but also creative, business-friendly, and cost-effective ways with an appropriate sense of urgency. Qualifications and Experience Qualified commercial solicitor, with experience at a reputable law firm and/or in-house team. Previous experience in the professional services industry and/ or US multi-national would be preferable. Additional European languages advantageous. Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 31 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine . For more information, visit and connect with us on Instagram and LinkedIn . FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. My Profile Create and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the bestand most talented people in the world. As our company continues to grow, we remain focused on buildingand maintaining a strong culture of diversity and inclusion. All qualified applicants will receive considerationfor employment without regard to race, color, religion, creed, national origin or ancestry, gender, age,marital status, sexual orientation, status as a qualified individual with a disability, status as a protectedveteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibitedby law.
We're on the lookout for an interim Head of People to manage our busy, but collaborative People team for a 9-12 month contract. This role will work closely with the business to design and deliver a people operations proposition that meets business, market and regulatory requirements and encourages a culture of high performance. As well as this, you'll partner with the European CEO and management teams to co-create and implement our most impactful people initiatives and strategic resolutions. Direct Reports: Head of Talent Learning & Development Manager People Partners x 2 About Assembly At Assembly, we help brands find the change to fuel business growth. We are an award-winning global brand performance agency, home to 1,600 talented people across 25 offices globally. We create unique data, technology and media solutions that enable faster and smarter problem solving and an inspired, collaborative workplace culture. At Assembly we embody three core values: Show Up - actively contribute to a space of personal and collective growth; Make Change - embrace obstacles as opportunities, taking intentional steps to drive positive change; and Win Well - approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. Together, we create an environment that fosters continuous learning, adaptability, and a shared passion for making a meaningful impact. Responsibilities : Generalist HR leadership duties covering People Operations, Talent Acquisition, Learning & Development and Reward. Oversee the current People Team and devise best strategic people projects. Work closely with the Finance Team on a monthly basis to manage budgets, overall costs Be responsible for benefits, brokerage and to oversees the payroll from an admin and processing perspective, Develop and maintain fair people policies reflecting our unique culture and ways of working. Evaluate the effectiveness of existing HR operations and policies. Responsible for DEI Devise an appropriate People Plan that aligns with business priorities and plans. Develop Risk and Retention planning based on feedback. Facilitate and implement key People initiatives, starting with a clear progression framework at company and employee level. Oversight on all aspects of People Management across the business, including day-to-day line manager coaching directly and via your team. Provide legal advice to resolve people issues professionally and ethically, consulting external advisors as required. Be an engaged member of the Executive Senior Team, taking part in key business decisions and contributing your ideas. Responsible for reporting and tracking of all people analytics Lead-from-the-front leader with willingness to roll up sleeves when needed A strong generalist background with experience of the full employee lifecycle and great understanding across the People function. Proven experience as Head of HR or similar senior HR role in 200+ person business. Confident knowledge of UK employment law and comfortable operating across all markets in Europe, include Germany, Spain, France and Poland Great communicator with strong EQ, both in 1:1 and in large groups. Direct in approach and comfortable challenging at all levels. Ability to use data and analytics to measure success and output. Aptitude in communication and presentation skills. Well-organised with excellent leadership qualities. Previous experience of providing input into company decision making and influencing at a senior level Our benefits include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, early finish Fridays, pension, life assurance, enhanced parental leave and access to Perkbox. Equal opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours.
May 12, 2024
Full time
We're on the lookout for an interim Head of People to manage our busy, but collaborative People team for a 9-12 month contract. This role will work closely with the business to design and deliver a people operations proposition that meets business, market and regulatory requirements and encourages a culture of high performance. As well as this, you'll partner with the European CEO and management teams to co-create and implement our most impactful people initiatives and strategic resolutions. Direct Reports: Head of Talent Learning & Development Manager People Partners x 2 About Assembly At Assembly, we help brands find the change to fuel business growth. We are an award-winning global brand performance agency, home to 1,600 talented people across 25 offices globally. We create unique data, technology and media solutions that enable faster and smarter problem solving and an inspired, collaborative workplace culture. At Assembly we embody three core values: Show Up - actively contribute to a space of personal and collective growth; Make Change - embrace obstacles as opportunities, taking intentional steps to drive positive change; and Win Well - approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. Together, we create an environment that fosters continuous learning, adaptability, and a shared passion for making a meaningful impact. Responsibilities : Generalist HR leadership duties covering People Operations, Talent Acquisition, Learning & Development and Reward. Oversee the current People Team and devise best strategic people projects. Work closely with the Finance Team on a monthly basis to manage budgets, overall costs Be responsible for benefits, brokerage and to oversees the payroll from an admin and processing perspective, Develop and maintain fair people policies reflecting our unique culture and ways of working. Evaluate the effectiveness of existing HR operations and policies. Responsible for DEI Devise an appropriate People Plan that aligns with business priorities and plans. Develop Risk and Retention planning based on feedback. Facilitate and implement key People initiatives, starting with a clear progression framework at company and employee level. Oversight on all aspects of People Management across the business, including day-to-day line manager coaching directly and via your team. Provide legal advice to resolve people issues professionally and ethically, consulting external advisors as required. Be an engaged member of the Executive Senior Team, taking part in key business decisions and contributing your ideas. Responsible for reporting and tracking of all people analytics Lead-from-the-front leader with willingness to roll up sleeves when needed A strong generalist background with experience of the full employee lifecycle and great understanding across the People function. Proven experience as Head of HR or similar senior HR role in 200+ person business. Confident knowledge of UK employment law and comfortable operating across all markets in Europe, include Germany, Spain, France and Poland Great communicator with strong EQ, both in 1:1 and in large groups. Direct in approach and comfortable challenging at all levels. Ability to use data and analytics to measure success and output. Aptitude in communication and presentation skills. Well-organised with excellent leadership qualities. Previous experience of providing input into company decision making and influencing at a senior level Our benefits include, 24 days holiday a year (increasing by 1 day/year to a max of 30 with every year of service), a day of birthday leave, early finish Fridays, pension, life assurance, enhanced parental leave and access to Perkbox. Equal opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisation's sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our company's values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviours.
We are looking for a self-motivated and enthusiastic Data Protection Coordinator to support the Head of Data Governance and to work in liaison with the Data Protection Officer (DPO). The ideal candidate will have some experience in the data protection arena but will want to learn and take on more responsibility. Key Responsibilities Assist with the correct actioning and logging of Data Breaches, including, deputising for the Data Protection Officer when required Review our Data Breach procedure, recommending improvements where necessary based on the experience of operating them within Octavia, update and reinforce process across business with recommended reading and training material Ensure the efficient administration of Subject Access Request (SAR) process and associated legal compliance under the guidance of the Head of Data Governance and Data Protection Officer, liaising with other departments, as necessary. This will include the review and update of documentation of our current process, finding weaknesses and working with the relevant departments to mitigate these Assist with data extraction and revision, gathering of personal data from different departments, and/or redacting of 3rd party data Liaise with the Learning & Development advisor to ensure that we monitor staff training for new starters and current staff, in relation to data protection and GDPR, maintaining staff awareness Assist with DPIA follow up tasks, keeping the DPIA Risk Log updated, ensuring remediations are carried out, ensure the business has the correct awareness regarding DPIAs Maintain the Data Protection Registers and ensure they are kept up to date (Various Registers). Review and organize our Data Protection files structure Deputise for the Data Protection Officer on specified tasks, if required Assist with the administration of Data Protection communications to staff Assist the Head of Data Governance with reporting requirements, including the production of relevant Key Performance Indicators (KPI's) for committees and the Executive Team Assist with the reviews for all Data Protection & GDPR policies and procedures, in line with their review dates through liaison with relevant business areas and Data Protection Officer as needed Act as an enabler within the Data Protection project, connecting data protection expertise with the relevant business departments to achieve defined action plan Deliver while working in accordance with the Agile methodology, using Azure DevOps Board for task and time management. Training can be provided Requirements For this position, we have listed the requirements we believe are essential for this role: Experience/Skills Passionate about data protection and all privacy-related matters Experience in identifying data protection gaps and making remediation recommendations Experience of updating and maintaining of Data Protection principles, policies, standards, and processes Strong interpersonal and communication (written and spoken) skills Stakeholder management skills, ability to tailor messages to the audience whilst driving delivery and maintaining relationships Able to implement legal obligations operationally and practically for the business Self-starter and passionate about driving projects and "getting things done" Have the ability to solve problems independently, good attention to detail and analytical Comfortable working within an Agile framework with relevant tooling Benefits The salary for this role is £35,100 per annum with up to 10% pension contribution. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
May 10, 2024
Full time
We are looking for a self-motivated and enthusiastic Data Protection Coordinator to support the Head of Data Governance and to work in liaison with the Data Protection Officer (DPO). The ideal candidate will have some experience in the data protection arena but will want to learn and take on more responsibility. Key Responsibilities Assist with the correct actioning and logging of Data Breaches, including, deputising for the Data Protection Officer when required Review our Data Breach procedure, recommending improvements where necessary based on the experience of operating them within Octavia, update and reinforce process across business with recommended reading and training material Ensure the efficient administration of Subject Access Request (SAR) process and associated legal compliance under the guidance of the Head of Data Governance and Data Protection Officer, liaising with other departments, as necessary. This will include the review and update of documentation of our current process, finding weaknesses and working with the relevant departments to mitigate these Assist with data extraction and revision, gathering of personal data from different departments, and/or redacting of 3rd party data Liaise with the Learning & Development advisor to ensure that we monitor staff training for new starters and current staff, in relation to data protection and GDPR, maintaining staff awareness Assist with DPIA follow up tasks, keeping the DPIA Risk Log updated, ensuring remediations are carried out, ensure the business has the correct awareness regarding DPIAs Maintain the Data Protection Registers and ensure they are kept up to date (Various Registers). Review and organize our Data Protection files structure Deputise for the Data Protection Officer on specified tasks, if required Assist with the administration of Data Protection communications to staff Assist the Head of Data Governance with reporting requirements, including the production of relevant Key Performance Indicators (KPI's) for committees and the Executive Team Assist with the reviews for all Data Protection & GDPR policies and procedures, in line with their review dates through liaison with relevant business areas and Data Protection Officer as needed Act as an enabler within the Data Protection project, connecting data protection expertise with the relevant business departments to achieve defined action plan Deliver while working in accordance with the Agile methodology, using Azure DevOps Board for task and time management. Training can be provided Requirements For this position, we have listed the requirements we believe are essential for this role: Experience/Skills Passionate about data protection and all privacy-related matters Experience in identifying data protection gaps and making remediation recommendations Experience of updating and maintaining of Data Protection principles, policies, standards, and processes Strong interpersonal and communication (written and spoken) skills Stakeholder management skills, ability to tailor messages to the audience whilst driving delivery and maintaining relationships Able to implement legal obligations operationally and practically for the business Self-starter and passionate about driving projects and "getting things done" Have the ability to solve problems independently, good attention to detail and analytical Comfortable working within an Agile framework with relevant tooling Benefits The salary for this role is £35,100 per annum with up to 10% pension contribution. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are recruiting on behalf of Black Country Women s Aid for an Independent Stalking Advocacy Caseworker (ISAC) to work as frontline support to victims of violence and abuse, offering a stalking support service. This is a fulltime, 12 month FTC, based across Birmingham and offers a salary of £22,308 Full driving license and access to own vehicle will be required for this role. Main Duties: Triage referrals for the service by gathering relevant information in regards to the victim, the perpetrator and their circumstances. Identify and assess the risks and needs of stalking victims using an evidence based risk identification tool, the Stalking Risk Profile and a client-led approach. Recognise, respect and address the needs of clients who face particular barriers when seeking help to access the advocacy service, including those from hard to reach groups. Provide direct casework support, safety planning and practical advice to victims of stalking through telephone contact and face to face meetings. Support the empowerment of the client and assist them in recognising the features and dynamics of stalking present in their situation, in order to help them regain control of their lives. Refer to, advice and joint work with the other internal and external services, such as the Independent Domestic Violence Advisors (IDVAs), when additional needs are identified or guidance is required. Refer clients and their children into relevant safeguarding hubs as appropriate, including the Multi-Agency Safeguarding Hub (MASH) and the Multi-Agency Risk Assessment Conference (MARAC). Attend criminal court with clients when required, so that they feel supported and are aware of the process. Ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the manager. Essential Requirements: GCSEs English and Mathematics Grade C or minimum level 3 qualification in a related field. Demonstrable ability to use Microsoft Office (Word, Excel, Outlook, Access, Teams) and other virtual platforms. Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately. Experience of managing a caseload of vulnerable individuals. Experience of managing complex casework, including issues such as child abuse, mental health, substance abuse, working with trauma in adults and children and crisis intervention. An enhanced DBS will be required for this role. If you would like to be considered for this position and have the relevant experience, then please send your CV to Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a Refer A Friend bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Justice is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
May 09, 2024
Contractor
RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. We are recruiting on behalf of Black Country Women s Aid for an Independent Stalking Advocacy Caseworker (ISAC) to work as frontline support to victims of violence and abuse, offering a stalking support service. This is a fulltime, 12 month FTC, based across Birmingham and offers a salary of £22,308 Full driving license and access to own vehicle will be required for this role. Main Duties: Triage referrals for the service by gathering relevant information in regards to the victim, the perpetrator and their circumstances. Identify and assess the risks and needs of stalking victims using an evidence based risk identification tool, the Stalking Risk Profile and a client-led approach. Recognise, respect and address the needs of clients who face particular barriers when seeking help to access the advocacy service, including those from hard to reach groups. Provide direct casework support, safety planning and practical advice to victims of stalking through telephone contact and face to face meetings. Support the empowerment of the client and assist them in recognising the features and dynamics of stalking present in their situation, in order to help them regain control of their lives. Refer to, advice and joint work with the other internal and external services, such as the Independent Domestic Violence Advisors (IDVAs), when additional needs are identified or guidance is required. Refer clients and their children into relevant safeguarding hubs as appropriate, including the Multi-Agency Safeguarding Hub (MASH) and the Multi-Agency Risk Assessment Conference (MARAC). Attend criminal court with clients when required, so that they feel supported and are aware of the process. Ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the manager. Essential Requirements: GCSEs English and Mathematics Grade C or minimum level 3 qualification in a related field. Demonstrable ability to use Microsoft Office (Word, Excel, Outlook, Access, Teams) and other virtual platforms. Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately. Experience of managing a caseload of vulnerable individuals. Experience of managing complex casework, including issues such as child abuse, mental health, substance abuse, working with trauma in adults and children and crisis intervention. An enhanced DBS will be required for this role. If you would like to be considered for this position and have the relevant experience, then please send your CV to Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a Refer A Friend bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Justice is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project. We have a range of benefits available which include: Competitive salary of £27,000-£29,000 per annum (dependant on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts What the day to day looks like: Ensuring exceptional customer service is provided to complainants Investigating and resolving the cause of individual complaints Responding to telephone complaints in a professional and timely manner Acknowledging, drafting and sending out complaints promptly, systematically and fairly within set time limits Gathering information from relevant departments and external parties Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly We're looking for someone who: Has previous Customer Service experience in an office based role Has previous complaint handling experience Has strong interpersonal skills and call handling skills Has the ability to work well under pressure and to tight deadlines Has a positive and enthusiastic approach and is receptive to change Is highly organised and possesses strong planning skills Has a good level of computer literacy and numeracy skills Has strong verbal and written communication skills Has an in depth knowledge of SCUK company complaint handling procedures, company policy and products, department procedures and current legislation (desirable - not essential) Has sound knowledge of Ficres, Rumba and TCS Mainframe process and procedure (desirable - not essential) Other things you need to know: The department operates between the hours of 9am and 5pm, Monday - Friday. There is a requirement to work 2 bank holidays per year Location & Training: Full training for this role will be given and will be on site at our SCUK office in Redhill for upto the first 6 months. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
May 08, 2024
Full time
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project. We have a range of benefits available which include: Competitive salary of £27,000-£29,000 per annum (dependant on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts What the day to day looks like: Ensuring exceptional customer service is provided to complainants Investigating and resolving the cause of individual complaints Responding to telephone complaints in a professional and timely manner Acknowledging, drafting and sending out complaints promptly, systematically and fairly within set time limits Gathering information from relevant departments and external parties Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly We're looking for someone who: Has previous Customer Service experience in an office based role Has previous complaint handling experience Has strong interpersonal skills and call handling skills Has the ability to work well under pressure and to tight deadlines Has a positive and enthusiastic approach and is receptive to change Is highly organised and possesses strong planning skills Has a good level of computer literacy and numeracy skills Has strong verbal and written communication skills Has an in depth knowledge of SCUK company complaint handling procedures, company policy and products, department procedures and current legislation (desirable - not essential) Has sound knowledge of Ficres, Rumba and TCS Mainframe process and procedure (desirable - not essential) Other things you need to know: The department operates between the hours of 9am and 5pm, Monday - Friday. There is a requirement to work 2 bank holidays per year Location & Training: Full training for this role will be given and will be on site at our SCUK office in Redhill for upto the first 6 months. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Independent Office for Police Conduct
Sale, Cheshire
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
Sep 23, 2022
Full time
Job Introduction Job Title:Customer Contact Centre Advisor (Apprenticeship) - Hybrid working Salary:£18,453 rising to £24,605 on successful completion of apprenticeship Location:Sale Duration:Apprenticeship - 18 months FTC including End Point Assessment. Potential to be made permanent Your role The Customer Contact Centre Advisor will represent the IOPC as the first point of contact to the organisation, presenting a professional image providing advice and information to a range of external service users and stakeholders. Working as part of the Customer Contact Centre the Contact Centre Advisor will have a spectrum of responsibilities that encompass all elements of the contact centre. This will include providing a responsive telephone information service, responding to correspondence and complaints received from a range of external parties, including members of the public, police forces, MPs, solicitors and other agencies. The Contact Centre Advisor will be expected to support the delivery of excellent customer service, providing the best possible experience with the approach of 'getting it right first time' to manage service user expectation and to reduce avoidable contact. The complexity of enquiry or complaint will vary as will the demand of work at any one time. Contact Centre Advisor will work within a defined framework and fulfil individual targets to maximise contribution to team and directorate performance. Apprenticeship Information This is a fully funded Customer Service Specialist Level 3 apprenticeship. If you hold an equivalent level qualification in a similar subject, then you may not be eligible to undertake this apprenticeship. Throughout the duration of the apprenticeship, you will receive support from an approved apprentice provider and your line manager. As part of the apprenticeship, you must spend 20% of your time completing off the job learning. Functional Skills are a compulsory requirement for all apprentices who do not hold a level 2 qualification in GCSE Maths and English. If you are unable to prove your GCSE qualifications (i.e. produce a certificate) you may also be required to complete functional skills tests. This falls outside of the 20% off the job learning time. You will only be permitted to change IOPC roles in the duration of the apprenticeship where the new role accommodates meeting the apprenticeship standard and the hiring manager agrees to accommodate the apprenticeship. We'll assess you against these Level 1behaviours during the selection process: Delivering at Pace Communicating and Influencing Experience Working Together Developing Self and Others This vacancy is using Success Profiles, to find out more, please click here . Throughout the recruitment process we will also assess your Experience, Strengths,Values. As part of the application process, you will be asked to complete 3 sift questions based on the essential criteria. Anticipated assessment and interview dates are week commencing 10th October 2022. In addition to the interview, you will be required to complete a one hour written assessment on Monday 10th October at 12:00PM. If you are unable to attend this, please email: We reserve the right to close this advert early if a high number of applications is received. If you have already applied for this position in the last 3 months, please do not re-apply. Main Responsibility Process direct complaints received from members of the public to the appropriate police force or authority with minimal handling and representation . Be alert to and identify high profile matters and matters of public interest, and direct complaints that it may be appropriate not to forward to the force because of exceptional circumstances and draw these to the attention of the Customer Contact Centre Manager. Establish customer needs and provide appropriate information - which may range from advising on the role of the IOPC, the process for making a complaint or appeal to more general requests for information or signposting to other agencies Provide a responsive service to a range of service user queries and complaints ensuring prompt resolution of issues received by phone/email/letter/online form and fax. Respond to comebacks, complaints, MPs' letters and other correspondence. Take ownership of calls, queries and complaints, seeking to resolve issues to reduce subsequent contact providing the best possible experience for the service user. Where appropriate, liaise with internal and external stakeholders regarding complaints and information received and recognising where information is significantly complex or sensitive and handling the information as appropriate. Identify and collate trends data information on potentially high profile issues Deal with service users that can often be angry, distressed, and sometimes challenging but remaining courteous and have the ability to see things from the service user point of view to ensure a consistent and fair service is provided to all Alongside signposting complainants to advocacy and advice services where they can receive assistance in making a complaint, the post holder may need to take down the details of complaints and appeals/reviews over the phone in accordance with the IOPC Reasonable Adjustment policy. This relates particularly to callersthat may have an access or communication needs. Keep up to date with organisational issues and events, including press releases, report releases, changes to organisational practices to ensure knowledge is current in order to provide appropriate advice. Resolve queries first time to reduce subsequent contact providing the best possible experience for the service user. Record accurate enquiry and complaint information on relevant case and service user relationship management systems. Process and respond to Report Line contacts from serving Police Officers. Deal with whistleblowing allegations and liaise with the internal department regarding any whistleblowing Any other duties suitable to the grade, which may include administrative support, assisting more senior staff with face to face interactions with members of the public and post. Considering the validity of appeals/reviews received out of time and communicating the decision to the appellant and force, using clear guidance and standard template letters. Identifying any unusual, contentious or difficult cases and seeking appropriate advice to enable a sound decision to be taken. The Ideal Candidate Good general education and proven relevant experience of working in a customer focused advice or information handling environment Experience or potential to develop experience of dealing with challenging people over the phone Experience or potential to develop experience of responding to customer queries and complaints in writing Ability to demonstrate strong oral and written communication skills Confidence and ability to communicate with people at all levels Good organisational skills and ability to manage own workload Ability to be patient, resilient, sensitive and diplomatic when dealing with the public and stakeholders A capacity to conduct enquiries, obtain information and to use sound judgement to reach conclusions Good IT skills, including Microsoft Office and database systems Reasonable Adjustments The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email Package Description 27.5 days paid annual leave (increasing with service to 32.5 days) Options to carry over, buy or sell annual leave Civil Service pension PAM employee assistance programme Access to Civil Service Sports Council (CSSC) membership Staff networks focused on each of the protected characteristics - run for staff, by staff Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours Additional Information: The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Although we are currently unable to guarantee a longer or more permanent contract..... click apply for full job details
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Context: HR helps shape the success and the future of the British Council through our people. We develop a global workforce that puts the right people, with the right skills, in the right place. We provide the tools, information and advice that enable managers to deliver their business strategy through their people, and to manage any associated risk. Our goal is to create an attractive, effective, sustainable, fair, inclusive, compliant and healthy place for our people to work. Role Purpose: Working within the UK Resourcing Team, the Resourcing Consultant provides customer-focused recruitment advice and an effective end-to-end service to Strategic Business Units (SBU's), ensuring that the right people are placed into the right posts at the right time. This includes both employed (Indefinite and Fixed Term Contracts) and agency / off-payroll appointments (known internally as Non-Permanent Worker (NPW)), delivered through an account management service model. Through partnering with the business, the Resourcing Consultant will gain a strong strategic and operational understanding of the specific client business areas and use this knowledge to advise on recruitment process, sourcing strategy and best practice. Main Opportunities for this role: Creating a true partnership with SBU HR and business stakeholders through the provision of a consultative service, utilising data, expert advice and knowledge to solve Resourcing challenges Helping to successfully embed NPW Resourcing with employed Resourcing by applying internal and market knowledge in order to arrive at the most effective Resourcing solutions Optimise the efficiency and effectiveness of the UK Resourcing team through strong collaboration and partnership with Resourcing colleagues, including Resourcing Coordinators Improving our direct sourcing capability, through the development of talent sourcing strategies, including the creation of talent pipelines Ensure that all resourcing activities are underpinned by the British Council values and promote equal opportunities and diversity within the organisation. This role will deliver exceptional talent for the British Council through: Acting as a trusted advisor by providing expert advice around best practice recruitment methods, from process initiation to on-boarding. Planning and delivering robust recruitment campaigns, and managing the entire end to end recruitment process including but not limited to: Ensuring that hiring managers are aware, guided and where appropriate, challenged, through the recruitment process, including ensuring that they are appropriate trained to be involved in selection activities. Actively managing recruitment campaigns, adopting a consultative approach with hiring managers (briefing meetings), Ensuring the right sourcing approach, including proactive direct sourcing, pipelining and advertising channels. Creating consistently good adverts that reflect the content of the role whilst accurately representing the British Council's employer brand and adhering to the organisation's Diversity commitments. Managing appropriate activity for all roles through the applicant tracking system (ATS) and / or the Comensura platform. Providing hiring managers with a long-list, managing short-listing, advising and enabling managers to interview fairly and effectively. Ensuring timely and accurate creation of offer paperwork (including leading on package negotiation) and working with Resourcing Coordinators to ensure relevant pre-employment checks occur (DBS, visas, ID checks, child protection checks, etc.). Managing candidate feedback internally and externally. Ensuring a fair and consistent selection process. Keeping up to date on new trends in attraction including social media sourcing strategies. Monthly accurate management information on all recruitment campaign activity. Maintaining current knowledge of internal and external recruitment practices in terms of trends, technological developments, legislative changes, process change and be prepared to make suggestions and innovations within the team. Integrating diversity strategy, policies and principles into all recruitment activities. Working with colleagues across the Resourcing teams to champion good recruitment practices and outcomes, policies and practices, sharing best practice and showcasing real examples. Supporting resourcing colleagues in the delivery of their recruitment responsibilities as an active member of the UK Resourcing team. Coaching and mentoring hiring managers through the process change and improvements. Acting as an internal consultant to deliver and effective and efficient resourcing service. About You: You will need to have: Demonstrated ability to understand and work with HR / Recruitment processes and policies including management of end-to-end recruitment process and use of applicant tracking system Ability to build effective relationships with senior customers and stakeholders Experience of implementing creative sourcing methods, particularly for niche roles Experience in leading and guiding hiring managers on process and best practice Previous experience of providing management information to stakeholders Knowledge of using Success Factors Recruitment module would be advantageous or a similar Applicant Tracking System (ATS). Having experience of managing off-payroll resourcing solutions/ experience of creating assessment tools /experience of contributing to recruitment process and policy change, would be considered a plus. Essential qualification for the role would be: Right to work in UK Having recruitment accreditation / qualification such as REC or CIPD and evidence of continued professional development would be considered plusses. Further details: Location UK Flexible - This is a roleopen to candidates who have theright to work in UK and are based in UK. Type of Contract: FTC Duration: 12 months Payband- PB7 role If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you, so please apply by2nd October 2022(23:59 UK Time). A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion(EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council iscommitted to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you have any problems with your application please email Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website..... click apply for full job details
Sep 23, 2022
Full time
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Context: HR helps shape the success and the future of the British Council through our people. We develop a global workforce that puts the right people, with the right skills, in the right place. We provide the tools, information and advice that enable managers to deliver their business strategy through their people, and to manage any associated risk. Our goal is to create an attractive, effective, sustainable, fair, inclusive, compliant and healthy place for our people to work. Role Purpose: Working within the UK Resourcing Team, the Resourcing Consultant provides customer-focused recruitment advice and an effective end-to-end service to Strategic Business Units (SBU's), ensuring that the right people are placed into the right posts at the right time. This includes both employed (Indefinite and Fixed Term Contracts) and agency / off-payroll appointments (known internally as Non-Permanent Worker (NPW)), delivered through an account management service model. Through partnering with the business, the Resourcing Consultant will gain a strong strategic and operational understanding of the specific client business areas and use this knowledge to advise on recruitment process, sourcing strategy and best practice. Main Opportunities for this role: Creating a true partnership with SBU HR and business stakeholders through the provision of a consultative service, utilising data, expert advice and knowledge to solve Resourcing challenges Helping to successfully embed NPW Resourcing with employed Resourcing by applying internal and market knowledge in order to arrive at the most effective Resourcing solutions Optimise the efficiency and effectiveness of the UK Resourcing team through strong collaboration and partnership with Resourcing colleagues, including Resourcing Coordinators Improving our direct sourcing capability, through the development of talent sourcing strategies, including the creation of talent pipelines Ensure that all resourcing activities are underpinned by the British Council values and promote equal opportunities and diversity within the organisation. This role will deliver exceptional talent for the British Council through: Acting as a trusted advisor by providing expert advice around best practice recruitment methods, from process initiation to on-boarding. Planning and delivering robust recruitment campaigns, and managing the entire end to end recruitment process including but not limited to: Ensuring that hiring managers are aware, guided and where appropriate, challenged, through the recruitment process, including ensuring that they are appropriate trained to be involved in selection activities. Actively managing recruitment campaigns, adopting a consultative approach with hiring managers (briefing meetings), Ensuring the right sourcing approach, including proactive direct sourcing, pipelining and advertising channels. Creating consistently good adverts that reflect the content of the role whilst accurately representing the British Council's employer brand and adhering to the organisation's Diversity commitments. Managing appropriate activity for all roles through the applicant tracking system (ATS) and / or the Comensura platform. Providing hiring managers with a long-list, managing short-listing, advising and enabling managers to interview fairly and effectively. Ensuring timely and accurate creation of offer paperwork (including leading on package negotiation) and working with Resourcing Coordinators to ensure relevant pre-employment checks occur (DBS, visas, ID checks, child protection checks, etc.). Managing candidate feedback internally and externally. Ensuring a fair and consistent selection process. Keeping up to date on new trends in attraction including social media sourcing strategies. Monthly accurate management information on all recruitment campaign activity. Maintaining current knowledge of internal and external recruitment practices in terms of trends, technological developments, legislative changes, process change and be prepared to make suggestions and innovations within the team. Integrating diversity strategy, policies and principles into all recruitment activities. Working with colleagues across the Resourcing teams to champion good recruitment practices and outcomes, policies and practices, sharing best practice and showcasing real examples. Supporting resourcing colleagues in the delivery of their recruitment responsibilities as an active member of the UK Resourcing team. Coaching and mentoring hiring managers through the process change and improvements. Acting as an internal consultant to deliver and effective and efficient resourcing service. About You: You will need to have: Demonstrated ability to understand and work with HR / Recruitment processes and policies including management of end-to-end recruitment process and use of applicant tracking system Ability to build effective relationships with senior customers and stakeholders Experience of implementing creative sourcing methods, particularly for niche roles Experience in leading and guiding hiring managers on process and best practice Previous experience of providing management information to stakeholders Knowledge of using Success Factors Recruitment module would be advantageous or a similar Applicant Tracking System (ATS). Having experience of managing off-payroll resourcing solutions/ experience of creating assessment tools /experience of contributing to recruitment process and policy change, would be considered a plus. Essential qualification for the role would be: Right to work in UK Having recruitment accreditation / qualification such as REC or CIPD and evidence of continued professional development would be considered plusses. Further details: Location UK Flexible - This is a roleopen to candidates who have theright to work in UK and are based in UK. Type of Contract: FTC Duration: 12 months Payband- PB7 role If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you, so please apply by2nd October 2022(23:59 UK Time). A connected and trusted UK in a more connected and trusted world. Equality , Diversity, and Inclusion(EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. The British Council iscommitted to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you have any problems with your application please email Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website..... click apply for full job details
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people. We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home. We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching. Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client's organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hear from you! This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900. What you will be doing: Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Provide expert advice with mindfulness to the organisation's policies, Police Regulations, legislation, and best practice Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases Identify potential challenges at the earliest opportunity and seek early intervention Work with our client's senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels Offer a high-touch service at all times via telephone and email Maintain accurate records of case activity Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice What you'll bring: A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD Experience of assessing situations and providing risk based options to address particularly complex challenges Excellent communicator with highly developed influencing skills Ability to adopt a coaching and mentoring approach, developing managers' confidence and competence to manage HR cases and make good people decisions It would be great if you had: CIPD qualification Degree qualification or equivalent Experience of working within a policing environment Experience of supporting managers successfully through transformational change If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, 12m FTC Location : Newcastle (hybrid 2 days in the office, 3 days from home) Security Clearance Level: NPPV1 Internal Recruiter: Becky Salary : £26,000-£30,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
Sep 21, 2022
Full time
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people. We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home. We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching. Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client's organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hear from you! This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900. What you will be doing: Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Provide expert advice with mindfulness to the organisation's policies, Police Regulations, legislation, and best practice Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases Identify potential challenges at the earliest opportunity and seek early intervention Work with our client's senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels Offer a high-touch service at all times via telephone and email Maintain accurate records of case activity Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice What you'll bring: A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD Experience of assessing situations and providing risk based options to address particularly complex challenges Excellent communicator with highly developed influencing skills Ability to adopt a coaching and mentoring approach, developing managers' confidence and competence to manage HR cases and make good people decisions It would be great if you had: CIPD qualification Degree qualification or equivalent Experience of working within a policing environment Experience of supporting managers successfully through transformational change If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, 12m FTC Location : Newcastle (hybrid 2 days in the office, 3 days from home) Security Clearance Level: NPPV1 Internal Recruiter: Becky Salary : £26,000-£30,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
MBDA Missile Systems - Together. For the future of defence HR Adviser - Employee Relations The Opportunity We are seeking an experienced Human Resources Advisor specialising in Employee Relations to deliver employee relations activities across the UK perimeter. This will initially be on a FTC for up to 12 months and could be based from any of our sites in Stevenage, Bristol or Bolton...... click apply for full job details
Sep 18, 2022
Full time
MBDA Missile Systems - Together. For the future of defence HR Adviser - Employee Relations The Opportunity We are seeking an experienced Human Resources Advisor specialising in Employee Relations to deliver employee relations activities across the UK perimeter. This will initially be on a FTC for up to 12 months and could be based from any of our sites in Stevenage, Bristol or Bolton...... click apply for full job details
Role - Talent Acquisition Partner Reporting to - Senior Talent Acquisition Manager Department/Team - UK&I People Team Location - Hybrid About us: Flutter's UK & Ireland division operates three of the leading and most trusted brands in the market, with an online portfolio of Sky Betting and Gaming, Betfair and Paddy Power - which also includes more than 620 Paddy Power betting shops spread throughout the UK & Ireland. Together its brands provide mass-market gambling and gaming for more customers than any other in the UK & Ireland, with a philosophy of Safer Gambling that strives to ensure customers are protected and entertained. Our vision for TA is to offer a proactive, strategic, and operationally excellent solution; that enables our talent strategy to become a reality. Role Overview/Purpose: The Talent Acquisition (TA) Partner, whilst a delivery role, will act as a trusted advisor to the Senior Leadership Team and Hiring Manager community. An expert at managing relationships both externally and internally, the TA Partner will capitalise on their wealth of knowledge, and influencing ability to design and deliver the resourcing strategy for the UK+I. The TA Partner will be resourceful and passionate about building a hiring culture. The TA Partner will be a brand ambassador and advocate of diversity, equality and inclusion. Key Responsibilities: Working as a true recruitment partner and trusted advisor with technology stakeholders, you will be responsible for end-to-end hiring, idea generation, networking, market intelligence, benchmarking data and reporting on recruitment activity and velocity. Be pro-active, championing workforce planning to enable timely delivery of the business needs Uses internal and external data and market intelligence to inform the resourcing strategy and build attraction plans Challenge stakeholders where necessary to keep people at the heart of our decision making and make the right choices for our business. Bring an in-depth knowledge of the recruitment markets to ensure we are covering all the bases in terms of fully covering and maximising use of all recruitment channels. Through creating engaging and effective content and outreach work to build talent pools of fully screened and technically tested candidates Advising and co creating effective and inclusive robust assessment and selection approaches Deliver a best-in-class candidate & hiring manager experience. You'll take practical and deliberate steps within your role to foster & maintain an inclusive working environment. We strive to offer a culture of inclusion & belonging, and we each have a role to play. Experience: Previous Talent Acquisition/In-house technology recruitment delivery (end-to-end) experience. Experience of direct sourcing with different talent attraction and sourcing methods. Have a deep knowledgeable of the local and wider recruitment marketplace within the UK and Ireland Data and insights driven Experience of building out talent pools A value driven approach that fosters inclusion, equity and belonging. Experience of using an ATS and CRM system, current system used is eArcu. Use social media in your recruitment approach Strive for innovation, seek new ways to improve talent attraction and recruitment practises Behaviours Decisive and results orientated - relentless at winning talent and spotting what needs to happen and does it Collaborative - highly effective communicator who is skilled at relationship building and influence Integrity - is conscientious and delivers on promises , regularly monitoring how results could be improved and learns from mistakes Agility - highly efficient at managing workload, and able to adapt quickly to changes in the internal and external environment. Has a growth mindset ready to learn and learn from mistakes and do things better Resilient - able to focus on the bigger picture and bounces back quickly after setbacks What's in it for you? The Flutter UK&I people team works to supercharge its brands by attracting, nurturing and growing the brilliant people who power its market leading propositions - that includes you. This is a brand-new role, where you will have a voice and be empowered to help define our sourcing model by experimenting and collaborating - there are a wealth of learning and development opportunities. We are a flexible employer; whether you have family commitments or a hobby that brings you joy, we want you to bring your best self to work and feel empowered to do so. That is why all our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter. Looking for a remote role? Let's chat - we're open to discussing remote working for all our current vacancies too. We also have an excellent benefits package including: Life assurance, private medical insurance, company pension, self-development fund and uncapped holidays - yes you read that right. We also have "opt-in" benefits personal to you like cycle to work or discounted cinema tickets. We also like to share our success; after all you made it happen, so every eligible colleague is also part of our bonus scheme. We want to ensure that everyone we meet has the opportunity to perform to their best when interviewing, so feel free to let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.
Feb 25, 2022
Full time
Role - Talent Acquisition Partner Reporting to - Senior Talent Acquisition Manager Department/Team - UK&I People Team Location - Hybrid About us: Flutter's UK & Ireland division operates three of the leading and most trusted brands in the market, with an online portfolio of Sky Betting and Gaming, Betfair and Paddy Power - which also includes more than 620 Paddy Power betting shops spread throughout the UK & Ireland. Together its brands provide mass-market gambling and gaming for more customers than any other in the UK & Ireland, with a philosophy of Safer Gambling that strives to ensure customers are protected and entertained. Our vision for TA is to offer a proactive, strategic, and operationally excellent solution; that enables our talent strategy to become a reality. Role Overview/Purpose: The Talent Acquisition (TA) Partner, whilst a delivery role, will act as a trusted advisor to the Senior Leadership Team and Hiring Manager community. An expert at managing relationships both externally and internally, the TA Partner will capitalise on their wealth of knowledge, and influencing ability to design and deliver the resourcing strategy for the UK+I. The TA Partner will be resourceful and passionate about building a hiring culture. The TA Partner will be a brand ambassador and advocate of diversity, equality and inclusion. Key Responsibilities: Working as a true recruitment partner and trusted advisor with technology stakeholders, you will be responsible for end-to-end hiring, idea generation, networking, market intelligence, benchmarking data and reporting on recruitment activity and velocity. Be pro-active, championing workforce planning to enable timely delivery of the business needs Uses internal and external data and market intelligence to inform the resourcing strategy and build attraction plans Challenge stakeholders where necessary to keep people at the heart of our decision making and make the right choices for our business. Bring an in-depth knowledge of the recruitment markets to ensure we are covering all the bases in terms of fully covering and maximising use of all recruitment channels. Through creating engaging and effective content and outreach work to build talent pools of fully screened and technically tested candidates Advising and co creating effective and inclusive robust assessment and selection approaches Deliver a best-in-class candidate & hiring manager experience. You'll take practical and deliberate steps within your role to foster & maintain an inclusive working environment. We strive to offer a culture of inclusion & belonging, and we each have a role to play. Experience: Previous Talent Acquisition/In-house technology recruitment delivery (end-to-end) experience. Experience of direct sourcing with different talent attraction and sourcing methods. Have a deep knowledgeable of the local and wider recruitment marketplace within the UK and Ireland Data and insights driven Experience of building out talent pools A value driven approach that fosters inclusion, equity and belonging. Experience of using an ATS and CRM system, current system used is eArcu. Use social media in your recruitment approach Strive for innovation, seek new ways to improve talent attraction and recruitment practises Behaviours Decisive and results orientated - relentless at winning talent and spotting what needs to happen and does it Collaborative - highly effective communicator who is skilled at relationship building and influence Integrity - is conscientious and delivers on promises , regularly monitoring how results could be improved and learns from mistakes Agility - highly efficient at managing workload, and able to adapt quickly to changes in the internal and external environment. Has a growth mindset ready to learn and learn from mistakes and do things better Resilient - able to focus on the bigger picture and bounces back quickly after setbacks What's in it for you? The Flutter UK&I people team works to supercharge its brands by attracting, nurturing and growing the brilliant people who power its market leading propositions - that includes you. This is a brand-new role, where you will have a voice and be empowered to help define our sourcing model by experimenting and collaborating - there are a wealth of learning and development opportunities. We are a flexible employer; whether you have family commitments or a hobby that brings you joy, we want you to bring your best self to work and feel empowered to do so. That is why all our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter. Looking for a remote role? Let's chat - we're open to discussing remote working for all our current vacancies too. We also have an excellent benefits package including: Life assurance, private medical insurance, company pension, self-development fund and uncapped holidays - yes you read that right. We also have "opt-in" benefits personal to you like cycle to work or discounted cinema tickets. We also like to share our success; after all you made it happen, so every eligible colleague is also part of our bonus scheme. We want to ensure that everyone we meet has the opportunity to perform to their best when interviewing, so feel free to let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.