Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: 24,000 - 25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 02, 2024
Contractor
Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: 24,000 - 25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
May 02, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
We are an FCA-regulated claims management company with permission to advise, investigate or represent the client. Due to continued growth, we are seeking a claim handler with experience in claimants' accident management, credit hire, and personal injury claims. This role is an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel his/her career and help the firm reach the next level of success. As a claim handler, you will be managing the new and existing claims whilst completing the following: Taking details from clients mainly over the phone but also in person or by email Collecting evidence, establishing liability and deciding the best course of action Opening files on the case management system (proclaim) Instructing credit hire companies and panel solicitors where necessary Liaising with the clients and third-party insurers Liaising with panel solicitors/file handlers Liaising with other parties such as repairers, hire companies, police, witnesses, etc. Providing updates and explaining legal documents to the clients Assisting clients in completing documents where necessary Contacting clients for outstanding information/ documentation. Office administration (photocopying, scanning, incoming and outgoing posts etc.) Skills needed Have good knowledge and experience in establishing liability Worked in a similar role in a claims management company, credit hire company or solicitor practice Experience in dealing with client and third-party insurers, repairers, solicitors, engineers, credit hire companies knowledge of credit hire and personal injury claims is essential (RTA) Knowledge of Microsoft Word, Outlook and the Internet; computer literate with strong typing skills Excellent communication skills and the ability to deal with clients in a friendly and professional manner over the telephone and in person Other information: Hours: Monday to Thursday, 9 am to 5.30 pm, Friday, 9 am-5 pm Transport: 5 minutes walking distance from Pudding Mill Lane station No agencies please
May 02, 2024
Full time
We are an FCA-regulated claims management company with permission to advise, investigate or represent the client. Due to continued growth, we are seeking a claim handler with experience in claimants' accident management, credit hire, and personal injury claims. This role is an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel his/her career and help the firm reach the next level of success. As a claim handler, you will be managing the new and existing claims whilst completing the following: Taking details from clients mainly over the phone but also in person or by email Collecting evidence, establishing liability and deciding the best course of action Opening files on the case management system (proclaim) Instructing credit hire companies and panel solicitors where necessary Liaising with the clients and third-party insurers Liaising with panel solicitors/file handlers Liaising with other parties such as repairers, hire companies, police, witnesses, etc. Providing updates and explaining legal documents to the clients Assisting clients in completing documents where necessary Contacting clients for outstanding information/ documentation. Office administration (photocopying, scanning, incoming and outgoing posts etc.) Skills needed Have good knowledge and experience in establishing liability Worked in a similar role in a claims management company, credit hire company or solicitor practice Experience in dealing with client and third-party insurers, repairers, solicitors, engineers, credit hire companies knowledge of credit hire and personal injury claims is essential (RTA) Knowledge of Microsoft Word, Outlook and the Internet; computer literate with strong typing skills Excellent communication skills and the ability to deal with clients in a friendly and professional manner over the telephone and in person Other information: Hours: Monday to Thursday, 9 am to 5.30 pm, Friday, 9 am-5 pm Transport: 5 minutes walking distance from Pudding Mill Lane station No agencies please
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
May 01, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
Working Hours : Monday - Friday 9:00 - 17:30 Salary: £26500 Location : Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details
May 01, 2024
Full time
Working Hours : Monday - Friday 9:00 - 17:30 Salary: £26500 Location : Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details
Insurance Claims Handler/Administrator Are you looking for a new challenge with the opportunity to build a successful career with one of the largest insurance brokers in the world? If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established and dynamic team servicing clients from around the globe. Previous insurance experience isn't necessary as full training will be given to the successful candidate who will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As an Insurance Claims Handler, you will be responsible for processing claims & resolving queries on behalf of your clients with the primary objective of gaining agreement & settlement from underwriters as efficiently as possible. As you develop your career, you'll be fully supported to take ownership of your own portfolio of clients and engage with a network of contacts to deliver an unrivalled client service on a global scale. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 50,000 employees in over 120 offices across the world. The team you will be joining services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe. Skills and experience that will lead to success Ideally, we're looking for someone with previous office experience or an insurance background with the following skills: Good knowledge of Microsoft Office including Outlook, Excel and Word. Excellent analytical and problem-solving skills. Good ability to work under your own initiative and as part of a team. Good communication skills, both written and oral. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 01, 2024
Full time
Insurance Claims Handler/Administrator Are you looking for a new challenge with the opportunity to build a successful career with one of the largest insurance brokers in the world? If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established and dynamic team servicing clients from around the globe. Previous insurance experience isn't necessary as full training will be given to the successful candidate who will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As an Insurance Claims Handler, you will be responsible for processing claims & resolving queries on behalf of your clients with the primary objective of gaining agreement & settlement from underwriters as efficiently as possible. As you develop your career, you'll be fully supported to take ownership of your own portfolio of clients and engage with a network of contacts to deliver an unrivalled client service on a global scale. How this opportunity is different This a rare opportunity to join an industry leading insurance broker with around 50,000 employees in over 120 offices across the world. The team you will be joining services all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe. Skills and experience that will lead to success Ideally, we're looking for someone with previous office experience or an insurance background with the following skills: Good knowledge of Microsoft Office including Outlook, Excel and Word. Excellent analytical and problem-solving skills. Good ability to work under your own initiative and as part of a team. Good communication skills, both written and oral. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Account Handler. As a Handler, you will be responsible for performing various duties to support our account executives and in-house claims division. Duties:- Processing policies- Arranging finance agreements- Chasing outstanding documentation when required- Carrying out mid-term adjustments- Confirming cover with relevant insurers- Issuing cover notes- Dealing with account enquiries and credit control matters highlighting any concerns to the finance department- Answering client's queries and any other ad-hoc duties deemed necessary such as assisting the claims team. -Assisting with insurance arrangements, renewal processes, and commercial insurance placement. Requirements:- Excellent communication skills, both verbal and written- Strong interpersonal skills to communicate with team members and clients- Keen attention to detail with solid organizational skills- Familiarity with insurance processes- Basic computer skills for data entry Advantageous:- 2 years experience in a similar role- CII qualified/working towards your CII- Motor insurance background Join our team as a Handler and contribute to our success in delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become part of our dynamic team!
May 01, 2024
Full time
Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Account Handler. As a Handler, you will be responsible for performing various duties to support our account executives and in-house claims division. Duties:- Processing policies- Arranging finance agreements- Chasing outstanding documentation when required- Carrying out mid-term adjustments- Confirming cover with relevant insurers- Issuing cover notes- Dealing with account enquiries and credit control matters highlighting any concerns to the finance department- Answering client's queries and any other ad-hoc duties deemed necessary such as assisting the claims team. -Assisting with insurance arrangements, renewal processes, and commercial insurance placement. Requirements:- Excellent communication skills, both verbal and written- Strong interpersonal skills to communicate with team members and clients- Keen attention to detail with solid organizational skills- Familiarity with insurance processes- Basic computer skills for data entry Advantageous:- 2 years experience in a similar role- CII qualified/working towards your CII- Motor insurance background Join our team as a Handler and contribute to our success in delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become part of our dynamic team!
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA Fraud File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Organised Crime What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash Plan, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence Detailed review and analysis of evidence throughout the life of the case Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads Adhering to all work type process stages Identifying strategic litigation opportunities and complex cases when appropriate Identifying client trends and any opportunities to raise profile with clients Client Excellence Handling files in accordance with agreed client guidelines on a non-delegated basis Ensuring maximum client satisfaction on each case Ensuring accurate and timely completion of all client and internal MI Achieving both client and internal KPIs Technical excellence Reporting to Insurer client throughout the lifetime of the claim Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Compliance with all procedural and investigative deadlines Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution Delegating tasks as appropriate to assistants to take the case forward Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Complying with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Essential Skills and Attributes: Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) Experience in one of the following: Experience of handling RTA pre-litigated and / or litigated case load An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Required Soft Skills: Client Care/Service Organisation Ability to prioritise and adaptability Teamwork and collaboration Oral and written communication Interpersonal and social Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
Apr 30, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA Fraud File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Organised Crime What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash Plan, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence Detailed review and analysis of evidence throughout the life of the case Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads Adhering to all work type process stages Identifying strategic litigation opportunities and complex cases when appropriate Identifying client trends and any opportunities to raise profile with clients Client Excellence Handling files in accordance with agreed client guidelines on a non-delegated basis Ensuring maximum client satisfaction on each case Ensuring accurate and timely completion of all client and internal MI Achieving both client and internal KPIs Technical excellence Reporting to Insurer client throughout the lifetime of the claim Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Compliance with all procedural and investigative deadlines Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution Delegating tasks as appropriate to assistants to take the case forward Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Complying with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Essential Skills and Attributes: Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) Experience in one of the following: Experience of handling RTA pre-litigated and / or litigated case load An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Required Soft Skills: Client Care/Service Organisation Ability to prioritise and adaptability Teamwork and collaboration Oral and written communication Interpersonal and social Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
Working Hours: Monday - Friday 9:00 - 17:30 Salary: £26500 Location: Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you. Job Details Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required Making correct and timely liability and indemnity decisions Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy Servicing inbound calls from third parties, customers, garages, representative and other suppliers Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced Ownership of any complaints with a focus on providing a resolution on day one Skills we would love you to have Previous Credit Hire or technical experience essential Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive for self-development Strong decision making skills What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ
Apr 30, 2024
Full time
Working Hours: Monday - Friday 9:00 - 17:30 Salary: £26500 Location: Bexhill Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you. Job Details Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required Making correct and timely liability and indemnity decisions Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy Servicing inbound calls from third parties, customers, garages, representative and other suppliers Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced Ownership of any complaints with a focus on providing a resolution on day one Skills we would love you to have Previous Credit Hire or technical experience essential Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive for self-development Strong decision making skills What we offer Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. JBRP1_UKTJ
Case Handler Location - Chester Pay Rate - £14.00 per hour Hours - Monday to Friday between 8am and 6pm In Customer Services we strive to put our customers at the heart of everything we do. Our purpose is to provide an exceptional service to our customers. We listen, understand, and take ownership, putting things right when they go wrong and stopping them from happening again. Our colleagues, based right across the UK and in 4 offshore locations, are on hand to help our customers at a time, place and way that suits them 24/7. In Customer Services, we're made of four key areas across: Customer Contact are the first port of call for the Group's Retail telephony and messaging customers, across Banking, Fraud & Disputes and Complaints Customer Service Operations support customers by ensuring the processing and administration of new mortgage and banking applications runs efficiently Customer Resolutions ensure we achieve the right outcomes for our customers through rectifications and external engagement Our Centres of Excellence are non-customer facing teams who support our customer facing areas, focusing on our strategic direction, risk & control and planning With 11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build a diverse, highly skilled workforce that's agile in its ways of working. Using smart insight-driven technology to understand and take ownership for our customers, whenever and however they need us. PPI is part of Customer Resolutions which brings together two businesses (Rectifications and PPI) who collectively focus on delivering fair customer outcomes, with our great people at the heart of that. Handling Data Requests from Claims Management Companies and preparing customer complaints for litigation are some of the key work areas you could be involved in. There will be a lot of collaborating with other areas to get the job done in the best way possible. You'll regularly demonstrate your strengths in both written and verbal communication and you'll have a passion for doing the right thing for the customer. What are the activities you'll be involved in? collating and selecting appropriate information and data required to be able to carry out your role communicating easily with all stakeholders that you need to help you to meet your objectives contacting sources to convey requests, provide instructions or obtain information carrying out a range of prescribed customer service activities and handle non-standard or more complex cases and enquiries using existing procedures, referring to your Line Manager when support is needed working within current standard compliance processes, systems and procedures, and reporting simple non-compliance issues using the full functionality of our systems and standard office software as required to prepare relevant outputs supporting the development of your personal capabilities by pursuing existing formal and informal training opportunities ability to multi-skill across a variety of tasks in order to meet customer demand Our ideal PPI colleague will be able to demonstrate the following skills and experience: PPI Knowledge - having a background in PPI or Data Subject Requests would be helpful so that you know how to best help our customers and colleagues Computer Savvy - the ability and skill to understand and effectively use standard office equipment and standard software packages to support business processes. For example; you are proficient with the use of Microsoft Excel, Powerpoint etc., and can design spreadsheets that streamline the collection of information Data Collection and Analysis - The ability and skills to determine and analyse trends from data that is collected to assist in compiling reports that will help in decision making, for example; be able to look at reports and understand what it's telling you so that you can make recommendations to the senior team about improvements that could be made. Communicates Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, for example; take ownership and be passionate about working with others to develop a clear message that multiple colleagues understand and act on. Understand and appreciate that the way in which your message is received is paramount Action Oriented - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, for example; be passionate about delivering a high profile, urgent piece of work in a really short timescale. Another example is by dealing with something that happens unexpectedly that needs doing immediately while motivating those around you Collaborates - Build partnerships and work collaboratively with others to meet shared objectives, for example; take the initiative to build and promote openness and honesty with your key partners so that the relationships are mutually beneficial If you're interested in finding out more about this position, please apply and we will be in touch. You will be required to successfully pass a Credit Check and DBS Check for this position.
Feb 27, 2022
Seasonal
Case Handler Location - Chester Pay Rate - £14.00 per hour Hours - Monday to Friday between 8am and 6pm In Customer Services we strive to put our customers at the heart of everything we do. Our purpose is to provide an exceptional service to our customers. We listen, understand, and take ownership, putting things right when they go wrong and stopping them from happening again. Our colleagues, based right across the UK and in 4 offshore locations, are on hand to help our customers at a time, place and way that suits them 24/7. In Customer Services, we're made of four key areas across: Customer Contact are the first port of call for the Group's Retail telephony and messaging customers, across Banking, Fraud & Disputes and Complaints Customer Service Operations support customers by ensuring the processing and administration of new mortgage and banking applications runs efficiently Customer Resolutions ensure we achieve the right outcomes for our customers through rectifications and external engagement Our Centres of Excellence are non-customer facing teams who support our customer facing areas, focusing on our strategic direction, risk & control and planning With 11k colleagues across 4 key customer facing teams and supporting centres of excellence, we're on a journey in Customer Services to build a diverse, highly skilled workforce that's agile in its ways of working. Using smart insight-driven technology to understand and take ownership for our customers, whenever and however they need us. PPI is part of Customer Resolutions which brings together two businesses (Rectifications and PPI) who collectively focus on delivering fair customer outcomes, with our great people at the heart of that. Handling Data Requests from Claims Management Companies and preparing customer complaints for litigation are some of the key work areas you could be involved in. There will be a lot of collaborating with other areas to get the job done in the best way possible. You'll regularly demonstrate your strengths in both written and verbal communication and you'll have a passion for doing the right thing for the customer. What are the activities you'll be involved in? collating and selecting appropriate information and data required to be able to carry out your role communicating easily with all stakeholders that you need to help you to meet your objectives contacting sources to convey requests, provide instructions or obtain information carrying out a range of prescribed customer service activities and handle non-standard or more complex cases and enquiries using existing procedures, referring to your Line Manager when support is needed working within current standard compliance processes, systems and procedures, and reporting simple non-compliance issues using the full functionality of our systems and standard office software as required to prepare relevant outputs supporting the development of your personal capabilities by pursuing existing formal and informal training opportunities ability to multi-skill across a variety of tasks in order to meet customer demand Our ideal PPI colleague will be able to demonstrate the following skills and experience: PPI Knowledge - having a background in PPI or Data Subject Requests would be helpful so that you know how to best help our customers and colleagues Computer Savvy - the ability and skill to understand and effectively use standard office equipment and standard software packages to support business processes. For example; you are proficient with the use of Microsoft Excel, Powerpoint etc., and can design spreadsheets that streamline the collection of information Data Collection and Analysis - The ability and skills to determine and analyse trends from data that is collected to assist in compiling reports that will help in decision making, for example; be able to look at reports and understand what it's telling you so that you can make recommendations to the senior team about improvements that could be made. Communicates Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, for example; take ownership and be passionate about working with others to develop a clear message that multiple colleagues understand and act on. Understand and appreciate that the way in which your message is received is paramount Action Oriented - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, for example; be passionate about delivering a high profile, urgent piece of work in a really short timescale. Another example is by dealing with something that happens unexpectedly that needs doing immediately while motivating those around you Collaborates - Build partnerships and work collaboratively with others to meet shared objectives, for example; take the initiative to build and promote openness and honesty with your key partners so that the relationships are mutually beneficial If you're interested in finding out more about this position, please apply and we will be in touch. You will be required to successfully pass a Credit Check and DBS Check for this position.
About the role: Working for London's largest police force, the successful post holder will primarily handle motor injury claims work, including Ministry of Justice Portal and Official Injury Claims Portal work. You will handle third party motor claims (including credit hire) from notification through to settlement, establishing where liability for the accident rests and investigate the validity of third party claims. Key responsibilities: Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies Handle all aspects of credit hire claims Pursue recovery of our Insurer Clients' outlay where liability on a claim may be attributed to a third party Required experience: At least 2 years' experience of: Handling primarily motor injury claims work, including Ministry of Justice Portal Handling non-injury third party motor claims, including credit hire, from notification through to settlement, dealing with third parties directly of via solicitors, insurers and accident management. Handling all aspects of credit hire claims received from third parties, including from non ABI GTA insurers Knowledge of The Road Traffic Act 1988 and Article 75 Managing own caseload of claims and negotiating confidently to agreed settlements Pursuing recovery of insurer client's outlays where liability on a claim may be attributed to a third party Clearance: The successful post holder will be required to undergo a Counter Terrorism Check (CTC) before starting this post, candidates must be willing to undergo vetting and work on-site in Holborn as / when required.
Feb 24, 2022
Seasonal
About the role: Working for London's largest police force, the successful post holder will primarily handle motor injury claims work, including Ministry of Justice Portal and Official Injury Claims Portal work. You will handle third party motor claims (including credit hire) from notification through to settlement, establishing where liability for the accident rests and investigate the validity of third party claims. Key responsibilities: Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies Handle all aspects of credit hire claims Pursue recovery of our Insurer Clients' outlay where liability on a claim may be attributed to a third party Required experience: At least 2 years' experience of: Handling primarily motor injury claims work, including Ministry of Justice Portal Handling non-injury third party motor claims, including credit hire, from notification through to settlement, dealing with third parties directly of via solicitors, insurers and accident management. Handling all aspects of credit hire claims received from third parties, including from non ABI GTA insurers Knowledge of The Road Traffic Act 1988 and Article 75 Managing own caseload of claims and negotiating confidently to agreed settlements Pursuing recovery of insurer client's outlays where liability on a claim may be attributed to a third party Clearance: The successful post holder will be required to undergo a Counter Terrorism Check (CTC) before starting this post, candidates must be willing to undergo vetting and work on-site in Holborn as / when required.
Third Party Assist Handler Full time OR part time, permanent WL2 Gloucester Third Party Assist Claims Handler: We are looking for a Third Party Assist Claims Handler to join our Third Party Assist team in Gloucester on a full time or part time, permanent basis. If negotiation and persuasion is something you pride yourself on, then this is the environment for you! As a Third Party Assist Handler, you will be representing the liable Policy Holders for Ageas Insurance Ltd. Communicating, negotiating and efficiently prioritising your case load whilst offering our services to Third Parties including Credit Hire Companies. We are looking for resilient, persuasive and proactive individuals who have a confident telephone manner, as you will often be dealing with a range of stakeholders from the Policy Holder to Third Parties. The main duties of a Third Party Assist Handler are: Working with autonomy and talking persuasively to customers to settle claims quickly and effectively. Liaising with third party suppliers to assist with speedy claims settlement and a high quality claims service Provide a level of quality customer service in line with the Claims Guiding Principles. Be accountable for resolving complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers. The desired experience for a Third Party Assist Handler: Excellent communicator capable of dealing effectively with all contacts ranging from the general public through to Third Party Policy Holders The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload. Computer literate with the ability to learn new systems. Ability to demonstrate a high standard of customer service. Positive attitude and a flexible approach to change and team working. Minimum C Grade in Maths and English GCSE - or equivalent. Here are some of the benefits you can enjoy within the Third Party Assist Handler role based in Gloucester: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Third Party Assist Handler opportunity at Ageas in Gloucester. #INDCLAIMS
Nov 11, 2021
Full time
Third Party Assist Handler Full time OR part time, permanent WL2 Gloucester Third Party Assist Claims Handler: We are looking for a Third Party Assist Claims Handler to join our Third Party Assist team in Gloucester on a full time or part time, permanent basis. If negotiation and persuasion is something you pride yourself on, then this is the environment for you! As a Third Party Assist Handler, you will be representing the liable Policy Holders for Ageas Insurance Ltd. Communicating, negotiating and efficiently prioritising your case load whilst offering our services to Third Parties including Credit Hire Companies. We are looking for resilient, persuasive and proactive individuals who have a confident telephone manner, as you will often be dealing with a range of stakeholders from the Policy Holder to Third Parties. The main duties of a Third Party Assist Handler are: Working with autonomy and talking persuasively to customers to settle claims quickly and effectively. Liaising with third party suppliers to assist with speedy claims settlement and a high quality claims service Provide a level of quality customer service in line with the Claims Guiding Principles. Be accountable for resolving complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers. The desired experience for a Third Party Assist Handler: Excellent communicator capable of dealing effectively with all contacts ranging from the general public through to Third Party Policy Holders The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload. Computer literate with the ability to learn new systems. Ability to demonstrate a high standard of customer service. Positive attitude and a flexible approach to change and team working. Minimum C Grade in Maths and English GCSE - or equivalent. Here are some of the benefits you can enjoy within the Third Party Assist Handler role based in Gloucester: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Third Party Assist Handler opportunity at Ageas in Gloucester. #INDCLAIMS
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Apr 03, 2021
Full time
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Mar 31, 2021
Full time
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.