Job Title: Senior Claims Adjuster - Casualty Job Type: Permanent Location: London (Hybrid) Salary: Competitive Role purpose To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times. Our Aspen Values are expected to be reflected in the delivery and performance of every role. Strategy and Planning * Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery * Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. * Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives Policy, Process and Procedures * Support the implementation of the Claims strategy to enable delivery of overall business targets * Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage * Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner * Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments and to communicate with relevant stakeholders Technical Performance * Support the Senior Claims Team in the production of Management Information reports * Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claim * Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested Knowledge * Extensive and relevant knowledge of Claims in appropriate area * Good working knowledge of company systems * Understanding of class specific Claims knowledge Skills * Strong interpersonal and communication skills. * Good organisational skills. * Able to work independently. * Proficient in MS Office applications; Word, Excel and Powerpoint. * Able to manage conflicting priorities to achieve deadlines. Experience * In depth experience of working in a Claims environment within a specialized/complex Claims area * ACII (equivalent) qualified or progress towards completion of insurance qualifications At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate. We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences. Apply now Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know.
May 17, 2024
Full time
Job Title: Senior Claims Adjuster - Casualty Job Type: Permanent Location: London (Hybrid) Salary: Competitive Role purpose To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times. Our Aspen Values are expected to be reflected in the delivery and performance of every role. Strategy and Planning * Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery * Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities. * Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives Policy, Process and Procedures * Support the implementation of the Claims strategy to enable delivery of overall business targets * Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with minimal leakage * Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner * Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments and to communicate with relevant stakeholders Technical Performance * Support the Senior Claims Team in the production of Management Information reports * Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claim * Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested Knowledge * Extensive and relevant knowledge of Claims in appropriate area * Good working knowledge of company systems * Understanding of class specific Claims knowledge Skills * Strong interpersonal and communication skills. * Good organisational skills. * Able to work independently. * Proficient in MS Office applications; Word, Excel and Powerpoint. * Able to manage conflicting priorities to achieve deadlines. Experience * In depth experience of working in a Claims environment within a specialized/complex Claims area * ACII (equivalent) qualified or progress towards completion of insurance qualifications At Aspen we know that having a diverse and inclusive workforce is good for our people, good for our business and good for the environments in which we operate. We therefore welcome applications from people which allows us to draw on diverse cultures, perspectives, skills and experiences. Apply now Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know.
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy The opportunity The claim team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible to efficiently handle a dedicated case load of disease claims (employers and public liability) from cradle to grave up to a maximum of £250,0000 in claims value. Your new role Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately.? Enthusiastically seeking to establish liability and indemnity on all claims Delivering a world class service to customers Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible Producing ad-hoc claims reports for stakeholders as required Being part of a market-leading claims team with a focus on quality customer service? Take telephone calls and action letters Develop and maintain an in depth knowledge of legal & regulatory matters. About you Effective communication skills, written and verbal? Have broad experience of handling casualty claims either from an EL, PL background or complex motor personal injury background Developed investigation and negotiation skills Relationship management skills Ability to work on own initiative Effective workload organisation skills, with the ability to work under pressure, Comfortable with manipulating data and producing reports with ability to use MS Office applications, Word and Excel A team player Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
May 14, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy The opportunity The claim team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible to efficiently handle a dedicated case load of disease claims (employers and public liability) from cradle to grave up to a maximum of £250,0000 in claims value. Your new role Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately.? Enthusiastically seeking to establish liability and indemnity on all claims Delivering a world class service to customers Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible Producing ad-hoc claims reports for stakeholders as required Being part of a market-leading claims team with a focus on quality customer service? Take telephone calls and action letters Develop and maintain an in depth knowledge of legal & regulatory matters. About you Effective communication skills, written and verbal? Have broad experience of handling casualty claims either from an EL, PL background or complex motor personal injury background Developed investigation and negotiation skills Relationship management skills Ability to work on own initiative Effective workload organisation skills, with the ability to work under pressure, Comfortable with manipulating data and producing reports with ability to use MS Office applications, Word and Excel A team player Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Position: Liability Adjuster Location: Portsmouth/Southampton UK Remote Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer ' spark your interest? ?If the answer is yes, then keep reading as we are looking for a professional, well organised, and dedicated individual to perform the role of a Liability Adjuster click apply for full job details
May 14, 2024
Full time
Position: Liability Adjuster Location: Portsmouth/Southampton UK Remote Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer ' spark your interest? ?If the answer is yes, then keep reading as we are looking for a professional, well organised, and dedicated individual to perform the role of a Liability Adjuster click apply for full job details
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA. The Opportunity:? The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible for efficiently handling a dedicated portfolio of complex management liability and financial institutions claims from cradle to grave. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your responsibilities for this role may include, but are not limited to:? Proactive handling of management liability and financial institution claims from first notification of loss to settlement Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage Managing a caseload, capturing key data and meeting service level requirements Understanding and implementing the Claims strategy, to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely update of QBE's systems as and when required Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core claims team as required To be successful in this role the ideal candidate would need to demonstrate the following qualities and abilities:? Experience in management liability and/or financial institutions claims handling Able to prioritise where necessary, identify deadlines and proactively manage a caseload Good understanding of insurance policy wordings Experience in dealing with external customers, demonstrating strong negotiation skills Excellent communication skills, capable of credibly engaging with customers and vendors Strong investigation skills Confident in the use of systems and data, including producing MI Collaborative approach and enthusiasm It would be advantageous to have the following skills: Experience handling in professional indemnity and/or cyber claims Experience in law, litigation or claims in multiple jurisdictions Good understanding of Lloyd's and subscription markets Experience with Guidewire and ECF Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best".It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across
May 10, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA. The Opportunity:? The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible for efficiently handling a dedicated portfolio of complex management liability and financial institutions claims from cradle to grave. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your responsibilities for this role may include, but are not limited to:? Proactive handling of management liability and financial institution claims from first notification of loss to settlement Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage Managing a caseload, capturing key data and meeting service level requirements Understanding and implementing the Claims strategy, to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely update of QBE's systems as and when required Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core claims team as required To be successful in this role the ideal candidate would need to demonstrate the following qualities and abilities:? Experience in management liability and/or financial institutions claims handling Able to prioritise where necessary, identify deadlines and proactively manage a caseload Good understanding of insurance policy wordings Experience in dealing with external customers, demonstrating strong negotiation skills Excellent communication skills, capable of credibly engaging with customers and vendors Strong investigation skills Confident in the use of systems and data, including producing MI Collaborative approach and enthusiasm It would be advantageous to have the following skills: Experience handling in professional indemnity and/or cyber claims Experience in law, litigation or claims in multiple jurisdictions Good understanding of Lloyd's and subscription markets Experience with Guidewire and ECF Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best".It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across