Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday, 9am - ; Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 03, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday, 9am - ; Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
SharePoint Administrator 34,000 - 38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication / interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 03, 2024
Full time
SharePoint Administrator 34,000 - 38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication / interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Do you have great customer service & administration skills and want to progress your career? Come and help support our Front of House team here at Markel Law What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special! The opportunity: We have an exciting opportunity for a Receptionist to join our team here at Markel International. The role will report into our Support Services Manager and will involve working on our main reception desk at our Leeds. What you'll be doing: Be the Front of House face of our Leeds office Meet and Greet all clients and associates including managing conference facilities and room bookings/catering requirements of Leeds office Provide Facilities support to Operations and Support services Manager Be responsible for general office admin ensuring all Leeds post is managed and distributed in a timely manner adhering to any deadlines and data protection regulations Provide excellent Customer Service for inbound reception calls maintaining service levels Ensure all security/H&S requirements are maintained when welcoming visitors and new starters within required standards in line with relevant procedure Our must haves: Demonstrate strong communication and organisational skills with an ability to prioritise workload Good IT skills including strong attention to detail and accuracy managing and logging calls Excellent Customer Service skills Demonstrate first class client care and communication skills across all levels. Effective team player, demonstrate positive and co-operative interaction with team members. Who we are: Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary plus quarterly bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that! Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
May 02, 2024
Full time
Do you have great customer service & administration skills and want to progress your career? Come and help support our Front of House team here at Markel Law What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special! The opportunity: We have an exciting opportunity for a Receptionist to join our team here at Markel International. The role will report into our Support Services Manager and will involve working on our main reception desk at our Leeds. What you'll be doing: Be the Front of House face of our Leeds office Meet and Greet all clients and associates including managing conference facilities and room bookings/catering requirements of Leeds office Provide Facilities support to Operations and Support services Manager Be responsible for general office admin ensuring all Leeds post is managed and distributed in a timely manner adhering to any deadlines and data protection regulations Provide excellent Customer Service for inbound reception calls maintaining service levels Ensure all security/H&S requirements are maintained when welcoming visitors and new starters within required standards in line with relevant procedure Our must haves: Demonstrate strong communication and organisational skills with an ability to prioritise workload Good IT skills including strong attention to detail and accuracy managing and logging calls Excellent Customer Service skills Demonstrate first class client care and communication skills across all levels. Effective team player, demonstrate positive and co-operative interaction with team members. Who we are: Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary plus quarterly bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that! Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows. The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality. Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more. Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange Create new users as required, provide set up and run Inductions where Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests To work in accordance with, and always implement, the companies Quality Management System (QMS) Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required Qualifications and Experience: 2 years of experience on an IT Helpdesk or similar role Proficient in troubleshooting Windows OS Environments Knowledge of Microsoft 365 suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience/Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing Intune, EntraID and Microsoft Security products Full UK Driving license Salary/logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
May 02, 2024
Full time
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows. The Organisation Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required. Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members. Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality. Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more. Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange Create new users as required, provide set up and run Inductions where Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests To work in accordance with, and always implement, the companies Quality Management System (QMS) Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required Qualifications and Experience: 2 years of experience on an IT Helpdesk or similar role Proficient in troubleshooting Windows OS Environments Knowledge of Microsoft 365 suite and administration Strong Customer Service and communication skills The ability to work effectively in a team, collaborate and share knowledge Desirable Experience/Knowledge: Experience with Unifi Access points Experience with Sophos Firewalls Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint Experience with managing Intune, EntraID and Microsoft Security products Full UK Driving license Salary/logistics: £25,000 - £29,000 basic salary DOE Company bonus scheme Work from the Bristol Office at least 3 days a week Occasional travel to satellite sites in the UK Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Job Title: Mechanical Fitter Contract Type: Permanent, Full Time Location: Salisbury, Wiltshire Salary: 37K - 43K Working Hours: 37.5 hours per week, 8:00 am to 4:30 pm Mainstay Recruitment is currently seeking a Mechanical Fitter for an organisation where you will be responsible for delivering planned and reactive maintenance works to support statutory compliance and client requirements across the contract. Responsibilities: As a mechanical fitter you will perform planned and reactive maintenance across mechanical components across a single site You will work on built estate mechanical systems, including commercial heating systems, chilled water systems, pressurized water systems, compressed air, mechanical air handling, local Exhaust Ventilation, Steam installations, Pressure systems and Legionella As a mechanical fitter your role will involve communicating with the Helpdesk to ensure all urgent maintenance tasks are responded to within the designated timescales As the Mechanical Fitter you will supervise specialist contractors to ensure all certifications/documentation is completed in accordance with client and organizational requirements. You will also perform rectification of defects, ensuring all safety and performance standards are met in accordance with contract protocols, and maintaining accurate records within the CAFM system. You will Work closely with the Technical Services Department to ensure all works meet SFG20 and JSP375 requirements. Collaborating with other trades within the maintenance team You will ensure all work is completed in line with Health and Safety regulations and compliance Requirements: You must hold relevant quealifications within mechanical engineering e.g. NVQ Level 3 Plumbing or C&G level 3 Accredited First Aid Qualification Articulate, numerate, and IT literate Resilient under pressure with the ability to confidently converse with staff, suppliers, and customers at all levels
May 02, 2024
Full time
Job Title: Mechanical Fitter Contract Type: Permanent, Full Time Location: Salisbury, Wiltshire Salary: 37K - 43K Working Hours: 37.5 hours per week, 8:00 am to 4:30 pm Mainstay Recruitment is currently seeking a Mechanical Fitter for an organisation where you will be responsible for delivering planned and reactive maintenance works to support statutory compliance and client requirements across the contract. Responsibilities: As a mechanical fitter you will perform planned and reactive maintenance across mechanical components across a single site You will work on built estate mechanical systems, including commercial heating systems, chilled water systems, pressurized water systems, compressed air, mechanical air handling, local Exhaust Ventilation, Steam installations, Pressure systems and Legionella As a mechanical fitter your role will involve communicating with the Helpdesk to ensure all urgent maintenance tasks are responded to within the designated timescales As the Mechanical Fitter you will supervise specialist contractors to ensure all certifications/documentation is completed in accordance with client and organizational requirements. You will also perform rectification of defects, ensuring all safety and performance standards are met in accordance with contract protocols, and maintaining accurate records within the CAFM system. You will Work closely with the Technical Services Department to ensure all works meet SFG20 and JSP375 requirements. Collaborating with other trades within the maintenance team You will ensure all work is completed in line with Health and Safety regulations and compliance Requirements: You must hold relevant quealifications within mechanical engineering e.g. NVQ Level 3 Plumbing or C&G level 3 Accredited First Aid Qualification Articulate, numerate, and IT literate Resilient under pressure with the ability to confidently converse with staff, suppliers, and customers at all levels
Location : Huddersfield with hybrid working Salary : Competitive salary based on experience Contract : Permanent Hours : 37.5 hours per week, Monday to Friday Are you a master multitasker with impeccable organisational skills? Do you thrive in a fast-paced environment where attention to detail is paramount? If so, we have the perfect opportunity for you! Join our team as an Executive Assistant and play a pivotal role in ensuring the seamless operation of our dynamic team. As our Executive Assistant, you'll be the backbone of our organisation, providing first class EA and administrative support to our Managing Director and senior executives. What's in it for you? Salary- Competitive salary depending on experience Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About you First of all, you have experience of working within a PA or Executive Assistant role, providing support at Board level. You have Strong IT skills, intermediary level user in the use of MS PowerPoint and MS Excel You are a Self-starter with the ability to prioritise a high workload and multi-task and work to tight deadlines. You have the confidence to drive initiatives and communicate effectively at all levels with a genuine and professional approach. It would be beneficial if you have experience within the Automotive or Insurance Services sector About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you're ready to take on a challenging and rewarding role where your skills will make a real difference, we encourage you to apply today! Take the next step in your career and join our team as our Executive Assistant. Apply now and become an integral part of our success story!
May 02, 2024
Full time
Location : Huddersfield with hybrid working Salary : Competitive salary based on experience Contract : Permanent Hours : 37.5 hours per week, Monday to Friday Are you a master multitasker with impeccable organisational skills? Do you thrive in a fast-paced environment where attention to detail is paramount? If so, we have the perfect opportunity for you! Join our team as an Executive Assistant and play a pivotal role in ensuring the seamless operation of our dynamic team. As our Executive Assistant, you'll be the backbone of our organisation, providing first class EA and administrative support to our Managing Director and senior executives. What's in it for you? Salary- Competitive salary depending on experience Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 3% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. About you First of all, you have experience of working within a PA or Executive Assistant role, providing support at Board level. You have Strong IT skills, intermediary level user in the use of MS PowerPoint and MS Excel You are a Self-starter with the ability to prioritise a high workload and multi-task and work to tight deadlines. You have the confidence to drive initiatives and communicate effectively at all levels with a genuine and professional approach. It would be beneficial if you have experience within the Automotive or Insurance Services sector About us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. Be part of our future If you're ready to take on a challenging and rewarding role where your skills will make a real difference, we encourage you to apply today! Take the next step in your career and join our team as our Executive Assistant. Apply now and become an integral part of our success story!
Location:Cornwall (hybrid - home-based/Redruth office) Job type: Full-time (reduced hours considered on a case-by-case basis) Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly. We have two exciting projects: Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd. Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative 'Digital Manufacturing on a Shoestring' approach. We are seeking Programme Support Co-ordinators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Support Co-ordinator will ensure that all records are maintained, and data evidencing programme activity is captured and reported. Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required. You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential. For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. If this sounds like a team where you would thrive, we look forward to hearing from you! The role includes a generous benefits package. Key Roles and Responsibilities The role will include the following activities (please see attached JD for dull details): Work across two business support programmes and support the lead co-ordinator; Follow the 'client journey' and provide excellent customer service at all times; Telephone businesses promptly and identify need(s) and process accordingly; Ensure all programme paperwork is fully completed and compliant; Enter data and maintain the CRM database; Record programme outputs and produce evidence and data as requested; Provide feedback to partner organisations; Lead on the arrangements for any workshops/conferences/events; Arrange the printing of documents, collate and produce reports on data; Attend workshops/conferences/events as requested (across Cornwall); Set up accounts on the GROWTHmapper diagnostic programme; Provide telephone/email assistance on GROWTHmapper issues; Work closely with the Specialists with any GROWTHmapper requirements; Ensure the Oxford Innovation Digital Academy platform is up-to-date; Provide support to the team with programme activities; Liaise with businesses and internal team members, confidentially and discreetly, regarding provision of confidential &/or sensitive information; About You Ability to work independently and as part of a wider team; Previous administrative experience; Previous experience of using CRM databases; Competent across all Microsoft Office applications Ability to manage data collection and simple data analysis Strong attention to detail whilst meeting deadlines; Strong communication skills at all levels essential; Excellent telephone and listening skills and written communication skills; A self-motivated, adaptable and positive outlook; Exercise confidentiality and discretion; Driving licence and access to a car About Us Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. Our closing date for applications is the 17th May 2024. We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible. We are an equal opportunities employer and welcome applications from candidates of all backgrounds. The projects are funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.
May 02, 2024
Full time
Location:Cornwall (hybrid - home-based/Redruth office) Job type: Full-time (reduced hours considered on a case-by-case basis) Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly. We have two exciting projects: Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd. Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative 'Digital Manufacturing on a Shoestring' approach. We are seeking Programme Support Co-ordinators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Support Co-ordinator will ensure that all records are maintained, and data evidencing programme activity is captured and reported. Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required. You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential. For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. If this sounds like a team where you would thrive, we look forward to hearing from you! The role includes a generous benefits package. Key Roles and Responsibilities The role will include the following activities (please see attached JD for dull details): Work across two business support programmes and support the lead co-ordinator; Follow the 'client journey' and provide excellent customer service at all times; Telephone businesses promptly and identify need(s) and process accordingly; Ensure all programme paperwork is fully completed and compliant; Enter data and maintain the CRM database; Record programme outputs and produce evidence and data as requested; Provide feedback to partner organisations; Lead on the arrangements for any workshops/conferences/events; Arrange the printing of documents, collate and produce reports on data; Attend workshops/conferences/events as requested (across Cornwall); Set up accounts on the GROWTHmapper diagnostic programme; Provide telephone/email assistance on GROWTHmapper issues; Work closely with the Specialists with any GROWTHmapper requirements; Ensure the Oxford Innovation Digital Academy platform is up-to-date; Provide support to the team with programme activities; Liaise with businesses and internal team members, confidentially and discreetly, regarding provision of confidential &/or sensitive information; About You Ability to work independently and as part of a wider team; Previous administrative experience; Previous experience of using CRM databases; Competent across all Microsoft Office applications Ability to manage data collection and simple data analysis Strong attention to detail whilst meeting deadlines; Strong communication skills at all levels essential; Excellent telephone and listening skills and written communication skills; A self-motivated, adaptable and positive outlook; Exercise confidentiality and discretion; Driving licence and access to a car About Us Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. Our closing date for applications is the 17th May 2024. We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible. We are an equal opportunities employer and welcome applications from candidates of all backgrounds. The projects are funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.
A Health Charity near Lincoln are seeking an Infrastructure Team Manager to work as part of the busy IT Department. You will be an experienced team manager looking after the support and infrastructure team and will require technical skills in ITIL, ISO27001, Cyber Security, MS O365 including Power BI and the Power Apps Suite, Azure, VMWare, Networking and cloud computing. You will be responsible for the day to day management of a small team with an emphasis on delivering a first class customer service. Main Duties: Provide expert 3rd tier IT support to ensure the architectural integrity and functionality of the core server infrastructure to deliver Trust ICT services. Maintain a high degree of specialist technical knowledge in current Microsoft Server based technologies. To design, configure and deploy new and existing Server assets. Ensuring the Server environment and Operating Systems are fully maintained and secured. To ensure the day to day maintenance of the Trust IT services to deliver a highly available, robust, secure environment which meets the business continuity and KPI requirements of the Trust. Integrate, support and maintain core infrastructure components including Active Directory functionality such as DHCP, DNS to ensure a highly resilient Server environment. Assisting in the development of automated support and monitoring tools to facilitate the Confidentiality, Integrity and Availability of core systems. Line manager for the Infrastructure and Service Desk Engineers, responsible for the orchestration of the team and their activities. To lead and manage future and ongoing IM&T development projects in support of the Trust IM&T strategy and objectives. Qualifications and Experience: Applications are welcome from candidates with a solid understanding of: Active Directory/Azure AD, MS Server (Apply online only), MS-SQL, Virtualisation VMware, Access Control (Paxton net2), Desktop Image Creation, Group Policy, VOIP telephony (3CX preferable), SCCM, WSUS, Encryption, MDM, WIFI, Networking VPN (Cisco preferable), Cyber Security. You will also need to have experience of maintaining standard operating procedures. Experience leading or mentoring other technical staff Use of independent transport for travel to Trust sites and to attend meetings, etc.
May 01, 2024
Full time
A Health Charity near Lincoln are seeking an Infrastructure Team Manager to work as part of the busy IT Department. You will be an experienced team manager looking after the support and infrastructure team and will require technical skills in ITIL, ISO27001, Cyber Security, MS O365 including Power BI and the Power Apps Suite, Azure, VMWare, Networking and cloud computing. You will be responsible for the day to day management of a small team with an emphasis on delivering a first class customer service. Main Duties: Provide expert 3rd tier IT support to ensure the architectural integrity and functionality of the core server infrastructure to deliver Trust ICT services. Maintain a high degree of specialist technical knowledge in current Microsoft Server based technologies. To design, configure and deploy new and existing Server assets. Ensuring the Server environment and Operating Systems are fully maintained and secured. To ensure the day to day maintenance of the Trust IT services to deliver a highly available, robust, secure environment which meets the business continuity and KPI requirements of the Trust. Integrate, support and maintain core infrastructure components including Active Directory functionality such as DHCP, DNS to ensure a highly resilient Server environment. Assisting in the development of automated support and monitoring tools to facilitate the Confidentiality, Integrity and Availability of core systems. Line manager for the Infrastructure and Service Desk Engineers, responsible for the orchestration of the team and their activities. To lead and manage future and ongoing IM&T development projects in support of the Trust IM&T strategy and objectives. Qualifications and Experience: Applications are welcome from candidates with a solid understanding of: Active Directory/Azure AD, MS Server (Apply online only), MS-SQL, Virtualisation VMware, Access Control (Paxton net2), Desktop Image Creation, Group Policy, VOIP telephony (3CX preferable), SCCM, WSUS, Encryption, MDM, WIFI, Networking VPN (Cisco preferable), Cyber Security. You will also need to have experience of maintaining standard operating procedures. Experience leading or mentoring other technical staff Use of independent transport for travel to Trust sites and to attend meetings, etc.
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 01, 2024
Contractor
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to perm progression. We are looking for 12 months+ technical support experience and great customer service skills, OR 18 months+ technical support / IT service Desk experience and love to analyse and resolve issues Excellent customer service and problem solving skills This first line support role offers lots of variety, as 1st line analysts rotate across three teams. There is the offer of training/certification and the opportunity to join a highly professional team, with excellent colleagues offering support and advice at every turn. This is an onsite role in Berkshire. If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role. SDI Recruitment is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Role: Service Desk Analyst Location: West Midlands (Hybrid) Rate: 16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a service desk analyst to join an exciting public sector client's team. What you will be doing: First line support Working on a service desk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Desk Analyst Contract 176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities Incident management Daily System Checks Comply with all company policies and procedures, including but not limited to: IT Usage Policy General Skills Understanding of IT operational support frameworks. Provide a service of excellence Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business Capture and record all information and data as directed by the IT Management System Carry out qualitative checks on all relevant IT systems Carry out general administrative tasks Communication of potential/current issues with all team members Management of workload demands within tight deadlines Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Service Desk Analyst Contract 176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests General Responsibilities Incident management Daily System Checks Comply with all company policies and procedures, including but not limited to: IT Usage Policy General Skills Understanding of IT operational support frameworks. Provide a service of excellence Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business Capture and record all information and data as directed by the IT Management System Carry out qualitative checks on all relevant IT systems Carry out general administrative tasks Communication of potential/current issues with all team members Management of workload demands within tight deadlines Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
SharePoint Engineer £33,450 - £37,450 depending on experience Leeds, UK Hybrid - 4x a week on site in Leeds Are you a SharePoint specialist looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint Engineer to come in and hit the ground running! You'll be the first POC for all SharePoint Online related queries whilst independently designing and developing new SharePoint sites to aid in the migration. Responsibilities and Overview: Act as the primary liaison for SharePoint Online and associated services within the IT Services team. Provide support and assistance to university staff using SharePoint, OneDrive, and Teams. Assist in migrating content from the existing Intranet system and facilitate staff training for SharePoint transition. Support departments in SharePoint site analysis, design, and development. Develop migration plans for Intranet content into SharePoint, collaborating with university departments Manage security and access permissions. Guide staff on SharePoint usage and communicate effectively with stakeholders. Person Specific: Experience designing and developing SharePoint sites Experience creating and managing user groups, security groups, and user permissions Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication/interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
SharePoint Engineer £33,450 - £37,450 depending on experience Leeds, UK Hybrid - 4x a week on site in Leeds Are you a SharePoint specialist looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint Engineer to come in and hit the ground running! You'll be the first POC for all SharePoint Online related queries whilst independently designing and developing new SharePoint sites to aid in the migration. Responsibilities and Overview: Act as the primary liaison for SharePoint Online and associated services within the IT Services team. Provide support and assistance to university staff using SharePoint, OneDrive, and Teams. Assist in migrating content from the existing Intranet system and facilitate staff training for SharePoint transition. Support departments in SharePoint site analysis, design, and development. Develop migration plans for Intranet content into SharePoint, collaborating with university departments Manage security and access permissions. Guide staff on SharePoint usage and communicate effectively with stakeholders. Person Specific: Experience designing and developing SharePoint sites Experience creating and managing user groups, security groups, and user permissions Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication/interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are working with the UK head office (Hemel Hempstead) of an extremely exciting, modern, and trendy company who are well known for working with high-end consumer goods that are widely used and recognised across the globe. A well-known name in their industry for years and still going strong with a modern and timeless product, a brand seen across the UK and worldwide. The company are in a very healthy position, and they are looking for someone that has previous experience in or looking to step into a Marketing Manager position. Someone that will be responsible for the development and delivery of their brand marketing strategy, collaboratively working with Creative, eCommerce, Retail and Product to deliver top content which elevates the brands and excites and engages their customers. You will collaborate with the senior team to define the company's marketing strategy across all channels and have the ability to create campaigns and tell a brand story through engaging content across their marketing channels. This would suit someone with an analytical mind, someone that can report on activity and deliver insight to the business. Someone with bundles of enthusiasm and energy, with the desire to develop and manage their own creative team in an exciting business. A small team is already in place that you would manage, although they are a highly competent, settled and well-functioning team. Within this role there is the flexibility to discuss and create a working routine that suits you, ideally, we are looking for someone that wants to a pattern of 32 part time hours or 40 full time working hours a week. You will need to be mainly office based for the first few months to settle in, but there is definitely flexibility for hybrid working down the line. A salary in line with experience and the number of hours worked will be in the range of 40,000 to 50,000 full time equivalent plus company benefits. Overview of duties: Management: Work with the key stakeholders to help to create, refine and evolve the medium-term marketing strategy of the business, and to translate the company story into a marketing plan relevant to each season. Act as brand guardian to ensure the business is portrayed correctly and consistently to guidelines. Use data and analytics to review and report on all marketing activity to assess performance and discover opportunities. Manage and develop the marketing/creative team. Brand Partnerships: Work closely with the buying team and partner brands to develop and maintain strong marketing relationships. Source and negotiate marketing contributions from key partner brands; create marketing campaigns through collaboration with key partner brands. Develop a media marketing sales plan to support partner brands' marketing messages. Provide detailed analysis of the marketing activity with partner brands. sharing key findings including but not limited to reach, sales, and awareness. Content Creation: In line with the marketing strategy and calendar, create informative, engaging, and innovative content to be delivered across all channels and set KPIs accordingly. Develop and manage the influencer programme to create brand appropriate and engaging content. Develop best practice guidelines for consistency in visuals and content across all channels. Work with the creative team to ensure appropriate content is captured and delivered. Who you are: An experienced Marketing Manager, or a high-flyer at the point of wanting to step up into this level of role. Graduate calibre with relevant experience in marketing/content marketing/planning. Excellent knowledge and proven experience working with current marketing channels including social media influencers, website, and email. If you have experience working within retail/eCommerce marketing, this would be hugely advantageous. Tech savvy. We are actively recruiting for this role and looking to book interviews asap, so apply now! But please don't hesitate to call myself on (phone number removed) and speak with Bobby. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 01, 2024
Full time
We are working with the UK head office (Hemel Hempstead) of an extremely exciting, modern, and trendy company who are well known for working with high-end consumer goods that are widely used and recognised across the globe. A well-known name in their industry for years and still going strong with a modern and timeless product, a brand seen across the UK and worldwide. The company are in a very healthy position, and they are looking for someone that has previous experience in or looking to step into a Marketing Manager position. Someone that will be responsible for the development and delivery of their brand marketing strategy, collaboratively working with Creative, eCommerce, Retail and Product to deliver top content which elevates the brands and excites and engages their customers. You will collaborate with the senior team to define the company's marketing strategy across all channels and have the ability to create campaigns and tell a brand story through engaging content across their marketing channels. This would suit someone with an analytical mind, someone that can report on activity and deliver insight to the business. Someone with bundles of enthusiasm and energy, with the desire to develop and manage their own creative team in an exciting business. A small team is already in place that you would manage, although they are a highly competent, settled and well-functioning team. Within this role there is the flexibility to discuss and create a working routine that suits you, ideally, we are looking for someone that wants to a pattern of 32 part time hours or 40 full time working hours a week. You will need to be mainly office based for the first few months to settle in, but there is definitely flexibility for hybrid working down the line. A salary in line with experience and the number of hours worked will be in the range of 40,000 to 50,000 full time equivalent plus company benefits. Overview of duties: Management: Work with the key stakeholders to help to create, refine and evolve the medium-term marketing strategy of the business, and to translate the company story into a marketing plan relevant to each season. Act as brand guardian to ensure the business is portrayed correctly and consistently to guidelines. Use data and analytics to review and report on all marketing activity to assess performance and discover opportunities. Manage and develop the marketing/creative team. Brand Partnerships: Work closely with the buying team and partner brands to develop and maintain strong marketing relationships. Source and negotiate marketing contributions from key partner brands; create marketing campaigns through collaboration with key partner brands. Develop a media marketing sales plan to support partner brands' marketing messages. Provide detailed analysis of the marketing activity with partner brands. sharing key findings including but not limited to reach, sales, and awareness. Content Creation: In line with the marketing strategy and calendar, create informative, engaging, and innovative content to be delivered across all channels and set KPIs accordingly. Develop and manage the influencer programme to create brand appropriate and engaging content. Develop best practice guidelines for consistency in visuals and content across all channels. Work with the creative team to ensure appropriate content is captured and delivered. Who you are: An experienced Marketing Manager, or a high-flyer at the point of wanting to step up into this level of role. Graduate calibre with relevant experience in marketing/content marketing/planning. Excellent knowledge and proven experience working with current marketing channels including social media influencers, website, and email. If you have experience working within retail/eCommerce marketing, this would be hugely advantageous. Tech savvy. We are actively recruiting for this role and looking to book interviews asap, so apply now! But please don't hesitate to call myself on (phone number removed) and speak with Bobby. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Quorum are one of the largest Microsoft Partners in Scotland, as well as a Microsoft Direct Cloud Solutions Provider (CSP). We are looking for a Workplace Consultant to join our team on a permanent basis. We are looking for a self-driven, highly motivated Modern Workplace Consultant with experience in Microsoft 365 service architecture and deployment, to work with us in creating solutions for our clients. Working with the latest technologies and applying a pragmatic approach to solving problems, this is a technical, customer facing role where you will be accountable for the end-to-end customer solution therefore a strong mix of both technical experience and first-rate customer relationships experience is key to this role. We are looking for the exceptional, the very best, to join our fast growing company and deliver world class solutions to our clients. We eat, breathe and sleep technology - do you? If so, then this is the role for you, and you will be fully supported in terms of training and gaining industry certifications. Quorum's core capabilities include Consultancy, Project and Professional Services, and Managed Services. We specialise in Microsoft's Modern Workplace, Azure Cloud Adoption and Cloud Migration, Data Platform, Security and Identity and Cloud Application Development. The role: Delivering creative and innovate Microsoft 365 solutions to support our client's needs. Providing Microsoft 365 cloud architecture, implementation, and engineering capability for our clients. Implementing Microsoft 365 cloud-based solutions, migrating workloads to the cloud and configuring and managing hybrid cloud environments. The ability to adapt quickly to a fast-paced environment and deal with multiple tasks and projects when required. You will be helping our clients at all stages in their journey of adopting Microsoft 365 cloud technologies within their businesses, from discovery, through to the design and implementation, to final delivery and support. What we are looking for: Deep understanding of cloud computing technologies, business drivers, and emerging computing trends. Proven experience of working with Microsoft 365 across one or more of the following technology areas: SharePoint Online, Microsoft Teams, Microsoft Purview, Microsoft Defender, Microsoft Intune, Windows, Windows 365, Azure Virtual Desktop, Exchange Online, Microsoft Entra ID Proven track record in Microsoft 365 service architecture and engineering including cloud and hybrid implementations, identity and access management, security, and compliance. Previous experience working in a senior engineering or consulting role, with a keen desire to build a much wider range of skills. Experience of migrating on-premises services to the Cloud, specifically Microsoft 365. Basic PowerShell scripting skills to drive process automation. Technologies: Microsoft 365 SharePoint Online Microsoft Teams Microsoft Purview Microsoft Defender Microsoft Intune Windows, Windows 365, Azure Virtual Desktop Exchange Online Microsoft Entra ID Active Directory Domain Services Why Quorum? Quorum is an Employee Owned company providing IT managed services, projects, and professional services to a diverse range of clients from enterprise scale clients to small/medium business within both the private and public sectors. We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn annual bonus on professional accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? We encourage personal development and have a highly collaborative working culture with high levels of employee retention. We have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-life fit around personal life. We believe our culture is our strength and want to work with like minded individuals who love technology as much as we do. If like us, you eat, sleep and breathe technology, please APPLY today. Candidates with previous experience or job titles including; Digital Workplace Specialist, Workplace Technology Consultant, Workplace Transformation Advisor, Modern Workplace Engineer, Modern Workplace Consultant, 365 Engineer and 365 Consultant will also be considered.
May 01, 2024
Full time
Quorum are one of the largest Microsoft Partners in Scotland, as well as a Microsoft Direct Cloud Solutions Provider (CSP). We are looking for a Workplace Consultant to join our team on a permanent basis. We are looking for a self-driven, highly motivated Modern Workplace Consultant with experience in Microsoft 365 service architecture and deployment, to work with us in creating solutions for our clients. Working with the latest technologies and applying a pragmatic approach to solving problems, this is a technical, customer facing role where you will be accountable for the end-to-end customer solution therefore a strong mix of both technical experience and first-rate customer relationships experience is key to this role. We are looking for the exceptional, the very best, to join our fast growing company and deliver world class solutions to our clients. We eat, breathe and sleep technology - do you? If so, then this is the role for you, and you will be fully supported in terms of training and gaining industry certifications. Quorum's core capabilities include Consultancy, Project and Professional Services, and Managed Services. We specialise in Microsoft's Modern Workplace, Azure Cloud Adoption and Cloud Migration, Data Platform, Security and Identity and Cloud Application Development. The role: Delivering creative and innovate Microsoft 365 solutions to support our client's needs. Providing Microsoft 365 cloud architecture, implementation, and engineering capability for our clients. Implementing Microsoft 365 cloud-based solutions, migrating workloads to the cloud and configuring and managing hybrid cloud environments. The ability to adapt quickly to a fast-paced environment and deal with multiple tasks and projects when required. You will be helping our clients at all stages in their journey of adopting Microsoft 365 cloud technologies within their businesses, from discovery, through to the design and implementation, to final delivery and support. What we are looking for: Deep understanding of cloud computing technologies, business drivers, and emerging computing trends. Proven experience of working with Microsoft 365 across one or more of the following technology areas: SharePoint Online, Microsoft Teams, Microsoft Purview, Microsoft Defender, Microsoft Intune, Windows, Windows 365, Azure Virtual Desktop, Exchange Online, Microsoft Entra ID Proven track record in Microsoft 365 service architecture and engineering including cloud and hybrid implementations, identity and access management, security, and compliance. Previous experience working in a senior engineering or consulting role, with a keen desire to build a much wider range of skills. Experience of migrating on-premises services to the Cloud, specifically Microsoft 365. Basic PowerShell scripting skills to drive process automation. Technologies: Microsoft 365 SharePoint Online Microsoft Teams Microsoft Purview Microsoft Defender Microsoft Intune Windows, Windows 365, Azure Virtual Desktop Exchange Online Microsoft Entra ID Active Directory Domain Services Why Quorum? Quorum is an Employee Owned company providing IT managed services, projects, and professional services to a diverse range of clients from enterprise scale clients to small/medium business within both the private and public sectors. We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell holidays, as well as paying for your home broadband, excellent training and development opportunities with the ability to earn annual bonus on professional accreditations, and an annual personal technical budget to ensure you stay up to date with the latest technologies. Still not convinced? We encourage personal development and have a highly collaborative working culture with high levels of employee retention. We have won awards for our Family Friendly Working and pride ourselves on our ability to manage employees' individual needs to make work-life fit around personal life. We believe our culture is our strength and want to work with like minded individuals who love technology as much as we do. If like us, you eat, sleep and breathe technology, please APPLY today. Candidates with previous experience or job titles including; Digital Workplace Specialist, Workplace Technology Consultant, Workplace Transformation Advisor, Modern Workplace Engineer, Modern Workplace Consultant, 365 Engineer and 365 Consultant will also be considered.
Plant Engineer -Grangemouth- Monday to Friday - 07:30-17:00 - 45 hours per week Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy! Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! An exciting opportunity has arisen for a Plant Engineerto provide overall responsibility for the inspection, testing, maintenance and repair of plant hire equipment in the region, ensuring that all work undertaken is safe and complies with Speedy safety standards. On a day-to-day basis, you can expect to be working directly with other engineers in the depot and liaising regularly with drivers and the hire desk team to ensure repairs and maintenance of plant equipment is prioritised effectively. What youll need: Proven ability to test and repair plant equipment to the highest standard, ideally gained within the hire industry or similar NVQ Level 2 or City & Guilds equivalent in a relevant discipline Technical/engineering background is desirable Flexible approach to working hours Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver. What we offer: 26 days holiday (plus bank holidays) Life assurance Pension Scheme Canteen facilities 95% discount across the Speedy brand Opportunities for training, development and career progression Voluntary Health Cash Plan My Staff Shop: discounts and offers for shopping etc. across many suppliers Green Commute Initiative: Work scheme for cycling Vita Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First! Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment. JBRP1_UKTJ
May 01, 2024
Full time
Plant Engineer -Grangemouth- Monday to Friday - 07:30-17:00 - 45 hours per week Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy! Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! An exciting opportunity has arisen for a Plant Engineerto provide overall responsibility for the inspection, testing, maintenance and repair of plant hire equipment in the region, ensuring that all work undertaken is safe and complies with Speedy safety standards. On a day-to-day basis, you can expect to be working directly with other engineers in the depot and liaising regularly with drivers and the hire desk team to ensure repairs and maintenance of plant equipment is prioritised effectively. What youll need: Proven ability to test and repair plant equipment to the highest standard, ideally gained within the hire industry or similar NVQ Level 2 or City & Guilds equivalent in a relevant discipline Technical/engineering background is desirable Flexible approach to working hours Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver. What we offer: 26 days holiday (plus bank holidays) Life assurance Pension Scheme Canteen facilities 95% discount across the Speedy brand Opportunities for training, development and career progression Voluntary Health Cash Plan My Staff Shop: discounts and offers for shopping etc. across many suppliers Green Commute Initiative: Work scheme for cycling Vita Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First! Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group. Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible. Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment. JBRP1_UKTJ
Role: Customer Service Representative- Specialist Communications Location: HARIBO Castleford (hybrid working) Working hours: Either full time (38 hours) or part-time (24 hours)- to be discussed further upon application Salary: Competitive Position type: PermanentWe are on the hunt for a 'Customer Service Representative- Specialist Communications' to come and join our Tangfastic Communications team this could be your opportunity to join the sweet life of HARIBO in this brand-new position! You've heard it here first this one is definitely going to be snapped up as quickly as the last egg in a bag of Starmix.Within this role, you will report directly into our Head of Communications and join our team of three. It doesn't get much more impressive than working within the Communications team at HARIBO, does it?To enable communication sugary success, you will be responsible for providing an outstanding customer care service on all our HARIBO UK social media channels. You will also play a critical role in driving our customer service through preparing internal reports and sharing insights on all customer service and consumer interactions across HARIBO UK could you be the data driven individual we are searching for? How you'll contribute to the mix: - Providing a first-class experience in response to all consumer enquiries on our HARIBO UK social channels- Producing internal reports and insights documents to provide awareness into consumer trends and feedback which will drive improvements of customer interactions- Supporting the Customer Service team during peak times and critical periods- Ensuring accurate information is provided in line with our HARIBO internal communications strategy- Proactively looking for opportunities to improve processes and ways of working to exceed customer expectations- Building collaborative working relationships with key internal stakeholders including; Corporate Communications, Marketing, Retail, HR and Technical Services and not forgetting our 3rd part external agencies- Taking responsibility for personal development and continuous learning, with a commitment to developing new skills Can you supply our essential ingredients? Do you have a sweet passion for communication, PR and Social Media? and also not forgetting the HARIBO brand? This could be the perfect opportunity to add that much needed fizzy-oomph to your career by joining our growing Communications team. We are also looking for an individual who has an appetite for delivering high quality customer service interactions!Due to the nature of the role, it is essential that you can demonstrate excellent written and verbal communication skills whilst also showing a real eye for detail. Are you an expert when it comes to data and delving into the detail? We are looking for some who can listen, collate as well as process information and data to overall enhance our customers' experience. We are also looking for someone who is confident from an IT perspective, it is critical that you have a strong Microsoft Package skill set.Whilst you will be working as part of our well-established Communications team it is also essential that you can confidently work independently when required and are not afraid to manage a busy desk. Communication is also key (let's not forget the basics!), due to the nature of the role you will be working alongside a whole host of internal and external stakeholders, so it is essential that you are able to build those HARIBO-tastic relationships. The extra sweet stuff: - 28 days holiday plus bank holidays- Market leading life assurance- 6% pension (matched by HARIBO)- Company mobile phone- 20% discount in our stores- Free onsite parking- A supporting and dynamic induction periodIf our sweet insights into this role have got you craving developing your career with HARIBO, why not apply today to join the mix!REF-
May 01, 2024
Full time
Role: Customer Service Representative- Specialist Communications Location: HARIBO Castleford (hybrid working) Working hours: Either full time (38 hours) or part-time (24 hours)- to be discussed further upon application Salary: Competitive Position type: PermanentWe are on the hunt for a 'Customer Service Representative- Specialist Communications' to come and join our Tangfastic Communications team this could be your opportunity to join the sweet life of HARIBO in this brand-new position! You've heard it here first this one is definitely going to be snapped up as quickly as the last egg in a bag of Starmix.Within this role, you will report directly into our Head of Communications and join our team of three. It doesn't get much more impressive than working within the Communications team at HARIBO, does it?To enable communication sugary success, you will be responsible for providing an outstanding customer care service on all our HARIBO UK social media channels. You will also play a critical role in driving our customer service through preparing internal reports and sharing insights on all customer service and consumer interactions across HARIBO UK could you be the data driven individual we are searching for? How you'll contribute to the mix: - Providing a first-class experience in response to all consumer enquiries on our HARIBO UK social channels- Producing internal reports and insights documents to provide awareness into consumer trends and feedback which will drive improvements of customer interactions- Supporting the Customer Service team during peak times and critical periods- Ensuring accurate information is provided in line with our HARIBO internal communications strategy- Proactively looking for opportunities to improve processes and ways of working to exceed customer expectations- Building collaborative working relationships with key internal stakeholders including; Corporate Communications, Marketing, Retail, HR and Technical Services and not forgetting our 3rd part external agencies- Taking responsibility for personal development and continuous learning, with a commitment to developing new skills Can you supply our essential ingredients? Do you have a sweet passion for communication, PR and Social Media? and also not forgetting the HARIBO brand? This could be the perfect opportunity to add that much needed fizzy-oomph to your career by joining our growing Communications team. We are also looking for an individual who has an appetite for delivering high quality customer service interactions!Due to the nature of the role, it is essential that you can demonstrate excellent written and verbal communication skills whilst also showing a real eye for detail. Are you an expert when it comes to data and delving into the detail? We are looking for some who can listen, collate as well as process information and data to overall enhance our customers' experience. We are also looking for someone who is confident from an IT perspective, it is critical that you have a strong Microsoft Package skill set.Whilst you will be working as part of our well-established Communications team it is also essential that you can confidently work independently when required and are not afraid to manage a busy desk. Communication is also key (let's not forget the basics!), due to the nature of the role you will be working alongside a whole host of internal and external stakeholders, so it is essential that you are able to build those HARIBO-tastic relationships. The extra sweet stuff: - 28 days holiday plus bank holidays- Market leading life assurance- 6% pension (matched by HARIBO)- Company mobile phone- 20% discount in our stores- Free onsite parking- A supporting and dynamic induction periodIf our sweet insights into this role have got you craving developing your career with HARIBO, why not apply today to join the mix!REF-
SharePoint Administrator £34,000 - £38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing Intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication/interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
SharePoint Administrator £34,000 - £38,000 DOE 3x a week on site in Leeds Full time Are you a SharePoint Administrator looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint administrator to come in and hit the ground running! You'll be the first POC for all SharePoint Online and MS365 related queries whilst providing the team with training and support to help in the transition to SharePoint online. Role Overview: As a SharePoint Administrator, you'll play a crucial role in identifying, managing, and supporting the SharePoint environment. You'll also be collaborating with cross-functional teams to gather requirements, design solutions, and implement new SharePoint applications/sites. To support internal departments in the analysis, design, and development of SharePoint sites and MS365 applications To design a roadmap which outlines clearly how to migrate content from the existing Intranet into SharePoint, working with internal departments and staff to design sites according to their requirements. To manage access and security permissions Skills and experience required: Knowledge of Azure Cloud Based Services Experience providing 1st and 2nd line support in a MS365/SharePoint environment Knowledge of MS365 security concepts with experience implementing security policies and controls for SharePoint, OneDrive, and Teams Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication/interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Description - ExternalSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients HSBC Insurance, UK are responsible for the manufacturing, sourcing and supply of insurance products and services for HSBC UK, first direct, M&S Bank and Commercial Banking, with external distribution for several product lines under both the HSBC and other brands. The Business Implementation Officer will support the delivery of regulatory/mandatory/strategic projects into Operations through the introduction of new technology and system functionality, business reengineering and/or restructuring. You will also provide a quality service in the implementation of projects designed to improve customer service and reduce costs to the business and support the management of operational risks resulting from change initiatives. This is a fantastic opportunity to secure a role within Insurance Operations and gain a wealth of knowledge across Insurance UK. Your responsibilities will include the following: Support the implementation of change activity projects into Insurance operations, in line with agreed guidelines and methodology. Work collaboratively with key stakeholders and specialist areas, seeking guidance where required. Support the effective resolution of any risks or issues that could impact the outcome of the project, to prevent potential customer or business impacts. Undertake and oversee User Acceptance Testing to ensure accuracy of system changes made during a project. Produce detailed project documentation. Also, carry out analysis to create and monitor high-level and comprehensive plans for the attention of different levels of management and staff. To be successful in this role you should meet the following requirements: Previous experience working in a transformation or change environment. A demonstrable background in problem solving, ownership and taking initiative. The ability to quickly understand new or complex information, with a keen sense of attention to detail, project planning and time management skills. Strong written and verbal communication skills. Experience of working in the Insurance sector, or having an Operations background is desirable, along with knowledge of Jira, Confluence and Agile project methodology. This is a full-time role and the base location for this role will be central Bristol. There may be the opportunity for hybrid working subject to business agreement. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: +.
Apr 30, 2024
Full time
Description - ExternalSome careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients HSBC Insurance, UK are responsible for the manufacturing, sourcing and supply of insurance products and services for HSBC UK, first direct, M&S Bank and Commercial Banking, with external distribution for several product lines under both the HSBC and other brands. The Business Implementation Officer will support the delivery of regulatory/mandatory/strategic projects into Operations through the introduction of new technology and system functionality, business reengineering and/or restructuring. You will also provide a quality service in the implementation of projects designed to improve customer service and reduce costs to the business and support the management of operational risks resulting from change initiatives. This is a fantastic opportunity to secure a role within Insurance Operations and gain a wealth of knowledge across Insurance UK. Your responsibilities will include the following: Support the implementation of change activity projects into Insurance operations, in line with agreed guidelines and methodology. Work collaboratively with key stakeholders and specialist areas, seeking guidance where required. Support the effective resolution of any risks or issues that could impact the outcome of the project, to prevent potential customer or business impacts. Undertake and oversee User Acceptance Testing to ensure accuracy of system changes made during a project. Produce detailed project documentation. Also, carry out analysis to create and monitor high-level and comprehensive plans for the attention of different levels of management and staff. To be successful in this role you should meet the following requirements: Previous experience working in a transformation or change environment. A demonstrable background in problem solving, ownership and taking initiative. The ability to quickly understand new or complex information, with a keen sense of attention to detail, project planning and time management skills. Strong written and verbal communication skills. Experience of working in the Insurance sector, or having an Operations background is desirable, along with knowledge of Jira, Confluence and Agile project methodology. This is a full-time role and the base location for this role will be central Bristol. There may be the opportunity for hybrid working subject to business agreement. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: +.
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more! You will be working as Part of a team of Desktop Specialists, in a shared services team. The role will require you to work on multiple clients. The Desktop Specialist - Packaging and Virtualisation role is responsible for effectively and efficiently providing desktop Application Packaging in App-V, SCCM and scripting. You will have a good working knowledge of the Windows OS environment, Office and basic network knowledge, supported by an IT qualifications. You will also be comfortable with working remotely to support users. You will have experience of working in a Desktop environment and have excellent customer skills. You will be capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines. You will act as an escalation point to the 3rd line engineers and provide guidance and knowledge transfer. You will have a proven track record in application packaging in an enterprise environment. You will have experience of administering virtual machines and a basic level of Azure IaaS experience. The successful candidate will need an understanding of ITIL methodology, excellent administration and communication skills. Responsibilities: Technical • Application packaging and deployment mechanisms, such as SCCM and Intune. • Managing Windows 10 virtual machines on a VMware and Azure platform. • Desktop Application Services including but not limited to - electronic software distribution, patch management, image management, application packaging, mobile device and application management, virtualization. • Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. • Complete Laptop, Desktop builds and setup prior to deployment to the user • Provide remote support for deployment of new equipment or resolution of faulty equipment • Assist multiple accounts in project work as and when required. • Provide a reliable and knowledgeable source of information on IT hardware, software and working practice. • Conduct proactive management of customer environment, identifying potential improvements to deliver increased stability, availability and performance. • Keep abreast of new developments in software, hardware and virtualisation. Administrative • Excellent written and verbal communication skills in English. • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that agreed SLA's and KPI's for the service are maintained. • Liaise with onsite and offshore NTT DATA colleagues, CLIENT teams, and 3rd parties in ensuring quality service is delivered to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. • Develop sound knowledge of all IT processes. • Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. • On an on-going basis, identify activities that can be performed by 1st and 2nd line support - document and hand-over detailed instructions to the NTT DATA Service Desk. • Conduct health checks and reporting. • Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other NTT DATA colleagues. • Maintain and update the knowledge base and other tools on a regular basis - detailing known issues & their work-around detailing common/recurring issues & resolution steps • Strictly adhere to NTT DATA and Client policies, processes and guidelines - including timesheet submission, leave communication/logging, the Security Management Plan etc. • Maintenance of records and documentation. Customer / User • Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution. • Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager. • Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day-to-day basis. • Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services. • Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live • Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible Other reasonable duties as determined from time to time Skills required - please list technical or soft skills required from the candidates Essential Criteria: • Comprehensive experience of desktop deployment and support - Packaging • Detailed technical knowledge of application packaging, gained in a hands-on technical support role. o MSI Packaging o App-V packaging (advantageous) o Scripting • Solid understanding of Active Directory, DNS and Group Policy. • Office 365 Applications • Experience of working in an ITIL environment • Experience of working with 3rd party vendors to resolve incidents • Knowledge of Antivirus / Malware tools • VPN technologies and remote working requirements. • Proactively liaising with users in non-technical manner. • Managing difficult users and stakholders. Desirable Criteria: • Microsoft certifications for Windows 10, Office 365 and SCCM • macOS knowledge • Application packaging experience • Knowledge on management of Virtual Desktops (Citrix preferred) • ITIL v3 Foundation is desirable Experience: Experience within a similar customer focused role. Attributes • Demonstrate practical knowledge and problem-solving strategies • Contribute to the continual improvement plan of the department • Focus on professionalism, be 'the best'. • Focus on communication. • Be an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use, exploitation and development of IT.
Sep 24, 2022
Full time
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more! You will be working as Part of a team of Desktop Specialists, in a shared services team. The role will require you to work on multiple clients. The Desktop Specialist - Packaging and Virtualisation role is responsible for effectively and efficiently providing desktop Application Packaging in App-V, SCCM and scripting. You will have a good working knowledge of the Windows OS environment, Office and basic network knowledge, supported by an IT qualifications. You will also be comfortable with working remotely to support users. You will have experience of working in a Desktop environment and have excellent customer skills. You will be capable of managing your work time, be able to resolve IT queries following logical analysis, work as part of a team, have a 'can-do' attitude and complete calls / tasks by agreed deadlines. You will act as an escalation point to the 3rd line engineers and provide guidance and knowledge transfer. You will have a proven track record in application packaging in an enterprise environment. You will have experience of administering virtual machines and a basic level of Azure IaaS experience. The successful candidate will need an understanding of ITIL methodology, excellent administration and communication skills. Responsibilities: Technical • Application packaging and deployment mechanisms, such as SCCM and Intune. • Managing Windows 10 virtual machines on a VMware and Azure platform. • Desktop Application Services including but not limited to - electronic software distribution, patch management, image management, application packaging, mobile device and application management, virtualization. • Security including but not limited to - antivirus, antimalware, antispyware, encryption, single sign on. • Complete Laptop, Desktop builds and setup prior to deployment to the user • Provide remote support for deployment of new equipment or resolution of faulty equipment • Assist multiple accounts in project work as and when required. • Provide a reliable and knowledgeable source of information on IT hardware, software and working practice. • Conduct proactive management of customer environment, identifying potential improvements to deliver increased stability, availability and performance. • Keep abreast of new developments in software, hardware and virtualisation. Administrative • Excellent written and verbal communication skills in English. • Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that agreed SLA's and KPI's for the service are maintained. • Liaise with onsite and offshore NTT DATA colleagues, CLIENT teams, and 3rd parties in ensuring quality service is delivered to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. • Develop sound knowledge of all IT processes. • Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. • On an on-going basis, identify activities that can be performed by 1st and 2nd line support - document and hand-over detailed instructions to the NTT DATA Service Desk. • Conduct health checks and reporting. • Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other NTT DATA colleagues. • Maintain and update the knowledge base and other tools on a regular basis - detailing known issues & their work-around detailing common/recurring issues & resolution steps • Strictly adhere to NTT DATA and Client policies, processes and guidelines - including timesheet submission, leave communication/logging, the Security Management Plan etc. • Maintenance of records and documentation. Customer / User • Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution. • Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager. • Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day-to-day basis. • Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services. • Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live • Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible Other reasonable duties as determined from time to time Skills required - please list technical or soft skills required from the candidates Essential Criteria: • Comprehensive experience of desktop deployment and support - Packaging • Detailed technical knowledge of application packaging, gained in a hands-on technical support role. o MSI Packaging o App-V packaging (advantageous) o Scripting • Solid understanding of Active Directory, DNS and Group Policy. • Office 365 Applications • Experience of working in an ITIL environment • Experience of working with 3rd party vendors to resolve incidents • Knowledge of Antivirus / Malware tools • VPN technologies and remote working requirements. • Proactively liaising with users in non-technical manner. • Managing difficult users and stakholders. Desirable Criteria: • Microsoft certifications for Windows 10, Office 365 and SCCM • macOS knowledge • Application packaging experience • Knowledge on management of Virtual Desktops (Citrix preferred) • ITIL v3 Foundation is desirable Experience: Experience within a similar customer focused role. Attributes • Demonstrate practical knowledge and problem-solving strategies • Contribute to the continual improvement plan of the department • Focus on professionalism, be 'the best'. • Focus on communication. • Be an efficient, flexible, reliable and continuously improving local technical resource in support of Business Units use, exploitation and development of IT.