Business Unit: Chief Operating Office Salary range: £41,600 - £57,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Admin to support our platform operations, provisioning, managing, and maintaining our Power Platform environments and services, facilitating the enablement of users and the deployment of solutions and service updates, and overseeing the day-to-day monitoring and management of our Power Platform services to ensure service effectiveness. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Day-to-day management of our Power Platform environments across our pro-dev and citizen-developer communities, provisioning, configuring, and enabling services in line with approved design patterns and best practices to meet business and operational requirements. Managing user access processes, setup of security controls and application of licenses for the Power Platform to enable projects/squads to quickly mobilise and for the business to maintain operational effectiveness once live. Monitoring and troubleshooting the performance, security, capacity, availability, and reliability of the Power Platform, providing MI reports to support governance reviews and leadership updates. Working with our COE SMEs to build and enable foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Providing technical input to the Release Management process such that change is effectively managed and deployments appropriately prioritised and scheduled. Working with COE SMEs to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use. This includes the Microsoft Wave Releases and product specific updates. Keeping up to date with the latest features, updates, and enhancements of the Power Platform components and services We need you to have Relevant experience in configuring, managing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power B. A solid understanding of the Microsoft Power Platform architecture, components, and services, specifically Power Platform environments, Dataverse, Admin Centre and Azure Active Directory. A working knowledge of Azure DevOps, with experience in provisioning and deploying pipelines and projects for the Power Platform. A proficiency in using PowerShell, REST APIs, and developer tools to automate administrative tasks. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Knowledge and experience in using the COE Starter Kit, Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-900 (Power Platform Fundamentals), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
May 18, 2024
Full time
Business Unit: Chief Operating Office Salary range: £41,600 - £57,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Admin to support our platform operations, provisioning, managing, and maintaining our Power Platform environments and services, facilitating the enablement of users and the deployment of solutions and service updates, and overseeing the day-to-day monitoring and management of our Power Platform services to ensure service effectiveness. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Day-to-day management of our Power Platform environments across our pro-dev and citizen-developer communities, provisioning, configuring, and enabling services in line with approved design patterns and best practices to meet business and operational requirements. Managing user access processes, setup of security controls and application of licenses for the Power Platform to enable projects/squads to quickly mobilise and for the business to maintain operational effectiveness once live. Monitoring and troubleshooting the performance, security, capacity, availability, and reliability of the Power Platform, providing MI reports to support governance reviews and leadership updates. Working with our COE SMEs to build and enable foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Providing technical input to the Release Management process such that change is effectively managed and deployments appropriately prioritised and scheduled. Working with COE SMEs to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use. This includes the Microsoft Wave Releases and product specific updates. Keeping up to date with the latest features, updates, and enhancements of the Power Platform components and services We need you to have Relevant experience in configuring, managing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power B. A solid understanding of the Microsoft Power Platform architecture, components, and services, specifically Power Platform environments, Dataverse, Admin Centre and Azure Active Directory. A working knowledge of Azure DevOps, with experience in provisioning and deploying pipelines and projects for the Power Platform. A proficiency in using PowerShell, REST APIs, and developer tools to automate administrative tasks. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Knowledge and experience in using the COE Starter Kit, Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-900 (Power Platform Fundamentals), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
Business Unit: Chief Operating Office Salary range: £68,000 - £92,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Technical Lead to spearhead our COE service capabilities, guiding on platform enablement and adoption strategy, shaping our platform roadmap, and evaluating and implementing new service component capabilities to create the foundational services upon which projects/squads can develop their solutions. You will work closely with our Microsoft fast-track advisors, 3rd party partners and our platform service teams to safeguard service effectiveness and coordinate evergreen strategy and the introduction of new Power Platform service components and capabilities in line with our wider Microsoft ecosystem controls. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing As custodian of our Power Platform component register and technical service capabilities, you will be responsible for safeguarding platform adoption, maintaining our governance controls and enforcing standards and best practice across our pro-dev and citizen-dev communities. Working collaboratively with COE leadership to develop and implement a platform enablement and adoption strategy for the Power Platform, incorporating evergreen requirements as well as COE approved design patterns. Working with our COE SMEs to build foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use and where applicable, forming an implementation plan to test these ahead of general release. This includes the Microsoft Wave Releases and product specific updates. Providing technical oversight of our platform operations, including capacity management, service management, environment management, user and licensing management and security controls. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Technical Lead or Solution Architect role. Extensive knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform, with a deep understanding of its capabilities and limitations and how to leverage them to meet business requirements. Knowledge and experience in designing, implementing and managing complex Power Platform environment strategies to support coexistence and effective route-to-live, preferably using automated pipeline deployment via Azure DevOps. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
May 18, 2024
Full time
Business Unit: Chief Operating Office Salary range: £68,000 - £92,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Technical Lead to spearhead our COE service capabilities, guiding on platform enablement and adoption strategy, shaping our platform roadmap, and evaluating and implementing new service component capabilities to create the foundational services upon which projects/squads can develop their solutions. You will work closely with our Microsoft fast-track advisors, 3rd party partners and our platform service teams to safeguard service effectiveness and coordinate evergreen strategy and the introduction of new Power Platform service components and capabilities in line with our wider Microsoft ecosystem controls. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing As custodian of our Power Platform component register and technical service capabilities, you will be responsible for safeguarding platform adoption, maintaining our governance controls and enforcing standards and best practice across our pro-dev and citizen-dev communities. Working collaboratively with COE leadership to develop and implement a platform enablement and adoption strategy for the Power Platform, incorporating evergreen requirements as well as COE approved design patterns. Working with our COE SMEs to build foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use and where applicable, forming an implementation plan to test these ahead of general release. This includes the Microsoft Wave Releases and product specific updates. Providing technical oversight of our platform operations, including capacity management, service management, environment management, user and licensing management and security controls. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Technical Lead or Solution Architect role. Extensive knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform, with a deep understanding of its capabilities and limitations and how to leverage them to meet business requirements. Knowledge and experience in designing, implementing and managing complex Power Platform environment strategies to support coexistence and effective route-to-live, preferably using automated pipeline deployment via Azure DevOps. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build. Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process. Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role. Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform. Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
May 18, 2024
Full time
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build. Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process. Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role. Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform. Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
Field Service Engineer Homebased - will look at candidates from Bedford, Banbury, Milton Keynes, Northhampton and surrounding areas £32,000 - £35,000 + Training + Company Van + Fuel Card + Company Phone & Tablet + Premium Overtime This is an exciting opportunity for a Field Service Engineer to Join a fast-growing company with a tight knit group of employees, who also offers industry specific training.Are you a Field Service Engineer with experience servicing coffee machines or similar who is looking to maximise their earnings through premium overtime and great work life balance due to the hours.Are you searching for a role with a generous overtime structure, giving you the opportunity to maximise your earnings and become a technical expert in your field?On offer is the chance for continuous growth in your skillset with specialist training and the opportunity to grow withing the company and work your way up into a more senior role.This specialist company are the sole authorised repair agent in the UK for some of their products and offer consistent work with tens of thousands of domestic and commercial customers yearly. Due to continuous growth and success in recent years this company are looking to expand their team and add to their close-knit team of engineers.The Role: Servicing and fault-finding Covering Bedfordshire, Banbury, Stoke on Trent and surrounding areas Days based Working 1 in 4 Saturdays £32,000 - £35,000 + Bonus + Overtime + Van + Training The Person: Electromechanical field service experience Electrical experience Full UK Driving Licence Happy to work 1 in 4 Saturdays (time and a half in addition to salary) Field Service Engineer Reference Number: BBBH222034To apply for this role or to be considered for further roles, please click "Apply Now" or contact Pelumi Salau at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 18, 2024
Full time
Field Service Engineer Homebased - will look at candidates from Bedford, Banbury, Milton Keynes, Northhampton and surrounding areas £32,000 - £35,000 + Training + Company Van + Fuel Card + Company Phone & Tablet + Premium Overtime This is an exciting opportunity for a Field Service Engineer to Join a fast-growing company with a tight knit group of employees, who also offers industry specific training.Are you a Field Service Engineer with experience servicing coffee machines or similar who is looking to maximise their earnings through premium overtime and great work life balance due to the hours.Are you searching for a role with a generous overtime structure, giving you the opportunity to maximise your earnings and become a technical expert in your field?On offer is the chance for continuous growth in your skillset with specialist training and the opportunity to grow withing the company and work your way up into a more senior role.This specialist company are the sole authorised repair agent in the UK for some of their products and offer consistent work with tens of thousands of domestic and commercial customers yearly. Due to continuous growth and success in recent years this company are looking to expand their team and add to their close-knit team of engineers.The Role: Servicing and fault-finding Covering Bedfordshire, Banbury, Stoke on Trent and surrounding areas Days based Working 1 in 4 Saturdays £32,000 - £35,000 + Bonus + Overtime + Van + Training The Person: Electromechanical field service experience Electrical experience Full UK Driving Licence Happy to work 1 in 4 Saturdays (time and a half in addition to salary) Field Service Engineer Reference Number: BBBH222034To apply for this role or to be considered for further roles, please click "Apply Now" or contact Pelumi Salau at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Job Profile: Freight Forwarder As a Freight Forwarder, you will play a crucial role in the logistics chain by coordinating the transportation of goods for our clients efficiently and effectively. You will be responsible for managing the shipment process from origin to destination, ensuring timely delivery and compliance with all relevant regulations. Key Responsibilities: Coordination of Shipments: Arrange transportation of goods via various modes (sea, road, and air) focus on Road freight, according to client requirements and budget constraints. Coordinate with carriers, freight agents, and other service providers to ensure smooth movement of cargo. Documentation: Prepare and manage all necessary shipping documents, including bills of lading, customs declarations, invoices, and certificates of origin. Ensure accuracy and compliance with international trade regulations. Customs Clearance: Facilitate customs clearance processes, including filing of import/export documentation, duties, and taxes calculation, and coordination with customs authorities to resolve any issues or delays. Communication: Serve as the primary point of contact for clients, carriers, and other stakeholders regarding shipment status, scheduling, and any issues that may arise. Provide timely updates and proactively address concerns to ensure customer satisfaction. Problem Solving: Identify and resolve logistical challenges such as transportation delays, route changes, and customs issues in a timely and efficient manner. Implement contingency plans as needed to minimise disruptions to the supply chain. Compliance: Stay updated on international trade regulations, import/export laws, and industry best practices to ensure compliance and mitigate risk. Advise clients on relevant regulations and requirements to facilitate smooth transportation of goods. Cost Management: Negotiate rates with carriers and service providers to optimise transportation costs while maintaining service quality. Monitor expenses and provide cost analysis reports to management as needed. (Freight Forwarder) - Position Remuneration Salary: £30,000.00 - £35,000.00 10-hour shifts with 1 hour lunch break 28 days annual leave per annum including bank holidays. Company Pension Free Parking Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
May 18, 2024
Full time
Job Profile: Freight Forwarder As a Freight Forwarder, you will play a crucial role in the logistics chain by coordinating the transportation of goods for our clients efficiently and effectively. You will be responsible for managing the shipment process from origin to destination, ensuring timely delivery and compliance with all relevant regulations. Key Responsibilities: Coordination of Shipments: Arrange transportation of goods via various modes (sea, road, and air) focus on Road freight, according to client requirements and budget constraints. Coordinate with carriers, freight agents, and other service providers to ensure smooth movement of cargo. Documentation: Prepare and manage all necessary shipping documents, including bills of lading, customs declarations, invoices, and certificates of origin. Ensure accuracy and compliance with international trade regulations. Customs Clearance: Facilitate customs clearance processes, including filing of import/export documentation, duties, and taxes calculation, and coordination with customs authorities to resolve any issues or delays. Communication: Serve as the primary point of contact for clients, carriers, and other stakeholders regarding shipment status, scheduling, and any issues that may arise. Provide timely updates and proactively address concerns to ensure customer satisfaction. Problem Solving: Identify and resolve logistical challenges such as transportation delays, route changes, and customs issues in a timely and efficient manner. Implement contingency plans as needed to minimise disruptions to the supply chain. Compliance: Stay updated on international trade regulations, import/export laws, and industry best practices to ensure compliance and mitigate risk. Advise clients on relevant regulations and requirements to facilitate smooth transportation of goods. Cost Management: Negotiate rates with carriers and service providers to optimise transportation costs while maintaining service quality. Monitor expenses and provide cost analysis reports to management as needed. (Freight Forwarder) - Position Remuneration Salary: £30,000.00 - £35,000.00 10-hour shifts with 1 hour lunch break 28 days annual leave per annum including bank holidays. Company Pension Free Parking Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 18, 2024
Full time
Senior Product Manager, Deliveroo for Work Senior Product Manager, Deliveroo for Work The Deliveroo for Work Team is unique at Deliveroo in that we are essentially a start up within the wider org. Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, by offering an allowance-based food solution for all work occasions. We have a growing number of prestigious companies who choose Deliveroo for Work for their employees across the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Nonetheless, the growth opportunity remains huge, with 2024 a pivotal year for the business. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. Deliveroo for Work is currently operating in the UK, Ireland, France, Belgium, Italy, UAE, Hong Kong and Singapore. Our mission is to partner with top corporate brands around the world to bring them the simplest way to appreciate their employees, through their favourite restaurants. Leveraging the existing Deliveroo app, our clients can provide hassle-free team lunches and late night meals for their employees, which they site as one of their favourite benefits. DfW combines the best of our consumer app with corporate facing admin tools to manage their employee meal benefits. Deliveroo for Work is a fast paced group with an entrepreneurial mindset. We encourage our team members to take ownership of their projects, be proactive, take risks, and think creatively. We work across multiple tech, product, and business teams to build comprehensive tool sets for our customers. What you'll be doing Work closely with product stakeholders to continue to refine the 2024/25 vision and strategy, and further define 2024 roadmap priorities. Lead the end-to-end product development lifecycle for 2025 and beyond, from ideation to launch, ensuring delivery of high-quality products that meet user needs and business objectives. Conduct market research and analysis to identify new opportunities and stay ahead of industry trends. Collaborate with cross-functional teams, including engineering, design, and marketing, to drive product development and ensure timely delivery. Define and prioritise product features based on business priorities and user feedback. Develop and maintain a deep understanding of our users, market, and competition. Analyse product performance through data-driven insights and iterate on features to enhance user experience. Requirements Proven experience as a Product Manager or similar role, preferably in a startup environment. Experience of developing and building customer-focussed products, from concept to launch in an agile environment, prioritising roadmaps and working with a cross-functional team of engineers, data scientists, researchers and designers. Customer-obsessed, able to understand them emotionally and through data. An effective communicator who can inspire and rally a team around a problem and build trust with a range of stakeholders Able to build hypotheses from first principles, critically assessing information rather than accepting received wisdom. Ability to thrive in a fast-paced, dynamic startup environment. Experience of running A/B and multivariate tests, using data to drive decision-making Curious to understand the B2B2C space that we sit in, different from our Deliveroo consumers. Preferred, but not required Experience with B2B SAAS platform product management Experience of multi-platform development (iOS, Android, web) Experience working with SQL, building simple Excel models, working with and building new dashboards is highly desirable. Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Would you require a visa for employment for where this job is based? Our monetary compensation includes a base salary and a 10% bonus. Kindly indicate your salary expectations within. What is your notice period? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? You have a proven track record in customer service and a knack for addressing issues in a positive manner. You can handle objections and make recommendations based on client needs. Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. You thrive in a fast-paced environment and can adapt to change quickly. You take responsibility for knowing our products inside out. You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P(phone number removed)CCR INDMANJ
May 17, 2024
Full time
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? You have a proven track record in customer service and a knack for addressing issues in a positive manner. You can handle objections and make recommendations based on client needs. Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. You thrive in a fast-paced environment and can adapt to change quickly. You take responsibility for knowing our products inside out. You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P(phone number removed)CCR INDMANJ
Graduate/Trainee: Land Rights (Wayleaves) Surveyor Location: North East, Yorkshire and North Lincolnshire Directorate: Field Operations Job Ref No: R6119 The energy industry is advancing at pace with investment in smart technology and innovation. Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, The Humber and northern Lincolnshire, is at the forefront of delivering a power network that meets the region's needs, now and in the future. Delivering safe, reliable electricity is at the heart of what we do and we're proud to play an essential role in powering everyday life for the customers, homes, businesses and economies we serve. In an evolving energy industry, we have a key role in creating and managing future energy systems that increasingly interact with our customers and smart low carbon technologies, this is why we're innovating and investing today so we're ready for the demands of tomorrow. We have a number of exciting opportunities for enthusiastic individuals who have relevant experience or hold a qualification (or studying towards a qualification) in a related subject i.e., Law, Agriculture, Environment. The work will be varied, including substation site acquisitions, disposals, rent reviews, lease renewals: acquisition of wayleaves consents, easements and land access permissions: negotiation and settlement of agricultural, wayleave and property loss claims: acquisition of planning and environmental consents: response to statutory notices. You'll be expected to meet and communicate with our grantors, customers, Land Agents, local authorities and statutory bodies, attend site meetings and share advice and technical knowledge with our colleagues and contractors. The role requires an individual who is customer focused, highly motivated, very organised and IT literate. You will need the ability to communicate effectively with our Stakeholders, Engineers and Contractors and work well under pressure, and have the ability to manage multiple jobs whilst maintaining an attention to detail. You will be required to demonstrate an understanding in one of the following key areas; Property, Law, Agriculture, Land Management, Environment, Valuation, or a related subject. Candidates should ideally hold 2 A levels, a HND or a Degree (in a related subject) and be prepared to undertake further study if necessary to achieve membership of RICS (inc. AssocRICS) or CAAV if not already qualified. A full 2 year training programme is provided. A full clean driving license is essential. Along with a competitive salary of £38,487 - £51,761 (depending on experience) we also offer great benefits such as: Enrolment into our double-matched pension scheme 25 days holiday (rising with service) Car allowance / company car scheme Payment of professional fees ALL APPLICATIONS WELCOME Please visit our careers website to download an application form and return to us quoting reference number R6119 - Click here to apply today Visit to find out more about this and other career opportunities. Application close on. 7 June 2024 In order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers' premises. Consequently, as this role may involve visiting and entering our customers' premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed. Applications are invited from people with appropriate experience and qualifications. Applicants are considered on the basis of their suitability for the post irrespective of sex, marriage and civil partnership, sexual orientation, gender re-assignment, race, age, disability, religion or belief and pregnancy and maternity. Northern Powergrid recruit on ability and ability alone. You can also apply for this role by clicking the Apply Button.
May 17, 2024
Full time
Graduate/Trainee: Land Rights (Wayleaves) Surveyor Location: North East, Yorkshire and North Lincolnshire Directorate: Field Operations Job Ref No: R6119 The energy industry is advancing at pace with investment in smart technology and innovation. Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire, The Humber and northern Lincolnshire, is at the forefront of delivering a power network that meets the region's needs, now and in the future. Delivering safe, reliable electricity is at the heart of what we do and we're proud to play an essential role in powering everyday life for the customers, homes, businesses and economies we serve. In an evolving energy industry, we have a key role in creating and managing future energy systems that increasingly interact with our customers and smart low carbon technologies, this is why we're innovating and investing today so we're ready for the demands of tomorrow. We have a number of exciting opportunities for enthusiastic individuals who have relevant experience or hold a qualification (or studying towards a qualification) in a related subject i.e., Law, Agriculture, Environment. The work will be varied, including substation site acquisitions, disposals, rent reviews, lease renewals: acquisition of wayleaves consents, easements and land access permissions: negotiation and settlement of agricultural, wayleave and property loss claims: acquisition of planning and environmental consents: response to statutory notices. You'll be expected to meet and communicate with our grantors, customers, Land Agents, local authorities and statutory bodies, attend site meetings and share advice and technical knowledge with our colleagues and contractors. The role requires an individual who is customer focused, highly motivated, very organised and IT literate. You will need the ability to communicate effectively with our Stakeholders, Engineers and Contractors and work well under pressure, and have the ability to manage multiple jobs whilst maintaining an attention to detail. You will be required to demonstrate an understanding in one of the following key areas; Property, Law, Agriculture, Land Management, Environment, Valuation, or a related subject. Candidates should ideally hold 2 A levels, a HND or a Degree (in a related subject) and be prepared to undertake further study if necessary to achieve membership of RICS (inc. AssocRICS) or CAAV if not already qualified. A full 2 year training programme is provided. A full clean driving license is essential. Along with a competitive salary of £38,487 - £51,761 (depending on experience) we also offer great benefits such as: Enrolment into our double-matched pension scheme 25 days holiday (rising with service) Car allowance / company car scheme Payment of professional fees ALL APPLICATIONS WELCOME Please visit our careers website to download an application form and return to us quoting reference number R6119 - Click here to apply today Visit to find out more about this and other career opportunities. Application close on. 7 June 2024 In order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers' premises. Consequently, as this role may involve visiting and entering our customers' premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed. Applications are invited from people with appropriate experience and qualifications. Applicants are considered on the basis of their suitability for the post irrespective of sex, marriage and civil partnership, sexual orientation, gender re-assignment, race, age, disability, religion or belief and pregnancy and maternity. Northern Powergrid recruit on ability and ability alone. You can also apply for this role by clicking the Apply Button.
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
May 17, 2024
Full time
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
May 17, 2024
Full time
JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform SALARY: £121,023 - £142,380 LOCATION(S): Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office. About this opportunity This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate. Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You'll work hand-in-hand leading the teams with the Product Owner to: Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the roadmap and prioritising outcomes which are critical to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll get involved in As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability. What you can bring to the role: The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background. As a leader, you: Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations. Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams. Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams. Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps. Leading & successfully delivering large scale change (£15M+) As an Engineer, you: Understand Web, Microservices, Cloud eco-systems. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories. Automation of everything will be a priority. Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
WHAT YOU'LL DO Join us as we embark on a journey to transform BCG's Finance organization. "Future Finance" is a multi-year journey to prepare the Finance function for the BCG of the future: a BCG that continues to grow, and one that has become more complex, more diverse and more interdependent. By rethinking structures, harmonizing processes across geographies and business entities, and automating key tasks with new technologies, we will deliver a simpler and more efficient operating model encouraging collaboration and flexibility to meet the ever-changing needs of BCG. In this role you will be a key member of the finance systems transformation delivery team, known internally as SAP4BCG that is tasked with introducing a new cloud-based ERP into the BCG ecosystem. Your primary responsibility is to define, develop, and implement globally standardized streamlined processes, with a focus on Period End Close, General Ledger and Fixed Assets. You will work in partnership with the system integration (SI) to design and implement processes in the target system (SAP S/4 Hana public cloud). Key Areas of Focus Understand and translate business needs / user stories into implementable functional requirements Provide functional expertise to guide requirements towards streamlined, standardized approaches Manage business stakeholders, set up and facilitates any necessary workshops / meetings to ensure needs are fully captured Formalize functional requirements from business needs, model processes where necessary Ensure functional requirements are understood by technical architects and development leads Participates in testing of new process in target system (SAP S/4 Hana public cloud) Prepares Quality Assurance reviews of test results to ensure business needs are met Reviews demos before presenting to teams to make sure that overall functional requirements are met Contributes to the change management plan (e.g. communication, training material) Conducts user trainings with global stakeholders to demonstrate processes in target system YOU'RE GOOD AT Problem solving, analytical skills and decision making - You're able to independently resolve issues/problems using critical thinking, analysis and data always keeping the big picture in mind, but also reach out for advice and counsel when you need it. You maintain a high level of intellectual agility and resourcefulness when faced with significant ambiguity and fluctuating priorities and constraints. You have the tenacity to drive problems to resolution. Teaming with people across the organization - You have excellent communication skills and you're an active listener who knows how to manage stakeholders across all levels of the organization. You build strong relationships and you're a collaborative and strong cross-functional team player, capable of partnering across geographies and practices. You have a demonstrated customer service motivation. Working independently - You are self-motivated and take initiative. You look for opportunities to contribute and work well with a virtual team. You're enthusiastic about working with a global team, and comfortable being responsive and flexible across time zones Managing across many workstreams and deliverables - You are able to multitask, prioritize and manage multiple deliverables with realistic but aggressive deadlines and commitments. You have strong attention to detail and excellent time management skills. Influencing as change agent - communicate and coordinate with R2R delivery teams and global cross-functional stakeholders to encourage teams to understand and adopt new ways of thinking YOU BRING (EXPERIENCE & QUALIFICATIONS) Advanced degree preferred Language and global skills: High fluency English, global experience preferred Willing and able to create detailed solutions and troubleshoot issues when needed Experience working in various delivery methodologies Experience working with external partners (systems integrators) Proficiency with MS Office applications YOU'LL WORK WITH BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
May 17, 2024
Full time
WHAT YOU'LL DO Join us as we embark on a journey to transform BCG's Finance organization. "Future Finance" is a multi-year journey to prepare the Finance function for the BCG of the future: a BCG that continues to grow, and one that has become more complex, more diverse and more interdependent. By rethinking structures, harmonizing processes across geographies and business entities, and automating key tasks with new technologies, we will deliver a simpler and more efficient operating model encouraging collaboration and flexibility to meet the ever-changing needs of BCG. In this role you will be a key member of the finance systems transformation delivery team, known internally as SAP4BCG that is tasked with introducing a new cloud-based ERP into the BCG ecosystem. Your primary responsibility is to define, develop, and implement globally standardized streamlined processes, with a focus on Period End Close, General Ledger and Fixed Assets. You will work in partnership with the system integration (SI) to design and implement processes in the target system (SAP S/4 Hana public cloud). Key Areas of Focus Understand and translate business needs / user stories into implementable functional requirements Provide functional expertise to guide requirements towards streamlined, standardized approaches Manage business stakeholders, set up and facilitates any necessary workshops / meetings to ensure needs are fully captured Formalize functional requirements from business needs, model processes where necessary Ensure functional requirements are understood by technical architects and development leads Participates in testing of new process in target system (SAP S/4 Hana public cloud) Prepares Quality Assurance reviews of test results to ensure business needs are met Reviews demos before presenting to teams to make sure that overall functional requirements are met Contributes to the change management plan (e.g. communication, training material) Conducts user trainings with global stakeholders to demonstrate processes in target system YOU'RE GOOD AT Problem solving, analytical skills and decision making - You're able to independently resolve issues/problems using critical thinking, analysis and data always keeping the big picture in mind, but also reach out for advice and counsel when you need it. You maintain a high level of intellectual agility and resourcefulness when faced with significant ambiguity and fluctuating priorities and constraints. You have the tenacity to drive problems to resolution. Teaming with people across the organization - You have excellent communication skills and you're an active listener who knows how to manage stakeholders across all levels of the organization. You build strong relationships and you're a collaborative and strong cross-functional team player, capable of partnering across geographies and practices. You have a demonstrated customer service motivation. Working independently - You are self-motivated and take initiative. You look for opportunities to contribute and work well with a virtual team. You're enthusiastic about working with a global team, and comfortable being responsive and flexible across time zones Managing across many workstreams and deliverables - You are able to multitask, prioritize and manage multiple deliverables with realistic but aggressive deadlines and commitments. You have strong attention to detail and excellent time management skills. Influencing as change agent - communicate and coordinate with R2R delivery teams and global cross-functional stakeholders to encourage teams to understand and adopt new ways of thinking YOU BRING (EXPERIENCE & QUALIFICATIONS) Advanced degree preferred Language and global skills: High fluency English, global experience preferred Willing and able to create detailed solutions and troubleshoot issues when needed Experience working in various delivery methodologies Experience working with external partners (systems integrators) Proficiency with MS Office applications YOU'LL WORK WITH BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people, they have 17 distribution centres across the UK as well as a Support Centre and Hub distribution centre based in Chadderton, in Manchester.Overview: The eCommerce lead is a critical role responsible for driving growth and optimisation for LWC and Click N Drink's online sales channels. This position requires a unique blend of technical, analytical, strategic & management skills to ensure that the eCommerce platform is meeting the customer needs in a rapidly evolving digital landscape. You will be responsible for LWC's customer ordering portal and the upkeep of our public facing websites for the business. This role is open to both Graduates and Non-Graduates with relevant expertise.Key responsibilities:1. Website Management:Oversee the management & optimisation of the company's B2C and B2B eCommerce websites and corporate sites.2. Analytics & Reporting:Continuously monitor and analyse performance, sales data and customer behaviour to identify opportunities from improvement and informed strategic decision-making.3. Collaboration & Project Management:Work closely with cross-functional teams, including IT, Marketing, product, to ensure seamless execution of eCommerce initiatives and projects. Including collaboration with the marketing team to create compelling online campaigns and promotions to drive traffic and increase conversion rates.4. Management and People DevelopmentLead and manage the eCommerce team to drive and deliver the key objectives for all of the LWC B2B and B2C websites and continue to grow a talented team as our business expands.Who we are looking for :• Excellent communication and relationship building skills.o Positive, outgoing, and personable with the ability to communicate at all levels is essential.o An excellent communicator and influencer, you'll rely on your strong communication and inter-personal skills to work with colleagues right across the business.• Digital and data savvyo You'll have demonstrable skills in the latest e-commerce, web, app and data technologies and analytics, along with a keen interest in emerging technologies and a willingness to look at things differently.o You'll also take a data driven approach to deliver the right business outcomes and have familiarity with eComm platforms (e.g. Magento, Shopify, BigCommerce).o Experience with project management and agile methodologies is also welcomed.o Proficiency in web analytics tools (e.g. Google Analytics) and data analysis is essential.• Customer focussed.o You'll have a great sense of what customers want and how they will use it, alongside the ability to identify target markets and how best to reach them.o You will have deep knowledge of eCRM initiatives to enhance customer retention and maximise revenue.• Commercially awareo Strong commercial awareness and forward thinking, with the ability to embrace and drive change.• Proven track record of measurable successo Previous experience within eCommerce of at least 3 years, you'll have a background in a similar role or maybe working up to this role and are looking for a permanent step up.
May 17, 2024
Full time
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently LWC Drinks employ over 1500 people, they have 17 distribution centres across the UK as well as a Support Centre and Hub distribution centre based in Chadderton, in Manchester.Overview: The eCommerce lead is a critical role responsible for driving growth and optimisation for LWC and Click N Drink's online sales channels. This position requires a unique blend of technical, analytical, strategic & management skills to ensure that the eCommerce platform is meeting the customer needs in a rapidly evolving digital landscape. You will be responsible for LWC's customer ordering portal and the upkeep of our public facing websites for the business. This role is open to both Graduates and Non-Graduates with relevant expertise.Key responsibilities:1. Website Management:Oversee the management & optimisation of the company's B2C and B2B eCommerce websites and corporate sites.2. Analytics & Reporting:Continuously monitor and analyse performance, sales data and customer behaviour to identify opportunities from improvement and informed strategic decision-making.3. Collaboration & Project Management:Work closely with cross-functional teams, including IT, Marketing, product, to ensure seamless execution of eCommerce initiatives and projects. Including collaboration with the marketing team to create compelling online campaigns and promotions to drive traffic and increase conversion rates.4. Management and People DevelopmentLead and manage the eCommerce team to drive and deliver the key objectives for all of the LWC B2B and B2C websites and continue to grow a talented team as our business expands.Who we are looking for :• Excellent communication and relationship building skills.o Positive, outgoing, and personable with the ability to communicate at all levels is essential.o An excellent communicator and influencer, you'll rely on your strong communication and inter-personal skills to work with colleagues right across the business.• Digital and data savvyo You'll have demonstrable skills in the latest e-commerce, web, app and data technologies and analytics, along with a keen interest in emerging technologies and a willingness to look at things differently.o You'll also take a data driven approach to deliver the right business outcomes and have familiarity with eComm platforms (e.g. Magento, Shopify, BigCommerce).o Experience with project management and agile methodologies is also welcomed.o Proficiency in web analytics tools (e.g. Google Analytics) and data analysis is essential.• Customer focussed.o You'll have a great sense of what customers want and how they will use it, alongside the ability to identify target markets and how best to reach them.o You will have deep knowledge of eCRM initiatives to enhance customer retention and maximise revenue.• Commercially awareo Strong commercial awareness and forward thinking, with the ability to embrace and drive change.• Proven track record of measurable successo Previous experience within eCommerce of at least 3 years, you'll have a background in a similar role or maybe working up to this role and are looking for a permanent step up.
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: To Live and Lead Safety • Takes responsibility for employee safety and wellness by deploying the ATS safety program and ensuring effective completion of safety training, observations, and incident investigations. • Implements and actively supports all Beyond Zero initiatives • Enables the growth of a customer safety culture by a fostering a safety partnership and sharing best practices To Inspire and Provide Clarity on Vision and Strategy • Motivates employees by communicating a clear vision that enables all employees to understand the rationale for, and the benefit of, both site-level and company-wide objectives • Acts as an effective change agent, leading the implementation of strategic initiatives through positive team communications, appropriate action planning, and successful implementation activities • Understands and appropriately articulates both ATS and customer strategies, providing the team with line of sight between team responsibilities and strategic outcomes To Own Our ATS Culture • Builds positive relationships with ATS employees, customers, and peers through open communication and role-modeling the ATS leadership core competencies of honesty and respect • Sets a positive, influential standard for others and creates a constructive climate for their team • Influences with transparency and use participative methods to ensure that decisions are understood and accepted • Establishes a positive work environment through managing and personalizing onboarding; engaging in ongoing one-on-one communications; and recognizing individual contributions and achievements on a timely basis • Adheres to policies and procedures and ensures that staff understands the rationale behind policies and processes To Support Our Employees' Learning and Growth • Leads and builds team capabilities by working with individuals on performance improvement, career planning, training, and skills development. • Develops, communicates, and executes a Skills Matrix and Technician Training Plan • Builds and maintains a succession plan for key positions (i.e., Supervisors, Supply Chain, P/S, RE) To Ensure and Drive our Business Results • Leads and ensures the Operating System is understood, reinforced, and embedded • Develops and executes a site-specific maintenance plan per ATS standards • Manages financial performance of the site (revenue, expenses, and profit) to achieve set objectives • Develops and maintains effective relationships with all ATS business units, fully utilizing their services and ensuring cross-functional alignment • Collaborates with and builds customer relationships to ensure priority alignment and proactively anticipates customer needs as the primary on site contact • Ensures alignment of customer expectations and ATS site goals through management of site-specific contracts • Communicates with the customer through daily, weekly, and monthly meetings and conducts a regular review of the performance metrics with the customer • Drives a continuous improvement methodology and promotes cost savings • Analyzes and reports on key performance indicators, completing root cause analyses and developing and executing action items while removing barriers and addressing issues • Collaborates with sales and operations leadership to increase the scope of services Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: • Bachelor's degree in technical, business, or a related field preferred or seven years of operations / maintenance experience • Three years of supervisory experience with a strong focus on development of employees • Resilient and flexible, able to multitask and prioritize with an innate ability to understand and accept change and motivate others around change • Highly tuned emotional intelligence with demonstrated ability to build relationships and lead teams with honesty and integrity to achieve goals • Solid understanding of manufacturing / assembly work environment • Business acumen • Positive influencer with appropriate levels of organization. • Strong customer focus with the ability to build positive business relationships and show a sense of urgency Desirable KSAs • Manufacturing maintenance experience preferred with related certifications and training • Good understanding of, and/or experience with, proactive/reliability maintenance processes, i.e., Planning/Scheduling, P/M, PdM, and root cause analysis, and continuous improvement methodologies • Good computer skills, including Microsoft applications and web-based applications such as Power BI, GEAC, Concur, Workday and related software • Time management skills • Ability to relocate to specified locations • Excellent communications skills (verbal, written, and presentation) • Agile, curious learner and authentic, credible teacher • Financial acumen and knowledge of forecasting and managing budgets Leadership Core Competencies: Business and Company Acumen Lead with honesty and integrity Build bold and relevant strategies Welcome and motivate change Recognize the right outcomes and how they were achieved Role model safety and wellness Emotional Intelligence Provide psychological safety Be self-aware Build relationships Ask for and act on feedback Respect diverse background and viewpoints Lead in the Present; Eye to the Future Commit to accountability Coach people to their potential Own talent development and placement Turn problems into opportunities Be resilient and flexible Communicate, Communicate, Communicate Practice transparency Build relationships through respect Be a curious learner and credible teacher Influence in a proactive, positive way Ensure cross functional awareness/decisions ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. Privacy policy review here.
May 16, 2024
Full time
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor. Principal Duties/Responsibilities: To Live and Lead Safety • Takes responsibility for employee safety and wellness by deploying the ATS safety program and ensuring effective completion of safety training, observations, and incident investigations. • Implements and actively supports all Beyond Zero initiatives • Enables the growth of a customer safety culture by a fostering a safety partnership and sharing best practices To Inspire and Provide Clarity on Vision and Strategy • Motivates employees by communicating a clear vision that enables all employees to understand the rationale for, and the benefit of, both site-level and company-wide objectives • Acts as an effective change agent, leading the implementation of strategic initiatives through positive team communications, appropriate action planning, and successful implementation activities • Understands and appropriately articulates both ATS and customer strategies, providing the team with line of sight between team responsibilities and strategic outcomes To Own Our ATS Culture • Builds positive relationships with ATS employees, customers, and peers through open communication and role-modeling the ATS leadership core competencies of honesty and respect • Sets a positive, influential standard for others and creates a constructive climate for their team • Influences with transparency and use participative methods to ensure that decisions are understood and accepted • Establishes a positive work environment through managing and personalizing onboarding; engaging in ongoing one-on-one communications; and recognizing individual contributions and achievements on a timely basis • Adheres to policies and procedures and ensures that staff understands the rationale behind policies and processes To Support Our Employees' Learning and Growth • Leads and builds team capabilities by working with individuals on performance improvement, career planning, training, and skills development. • Develops, communicates, and executes a Skills Matrix and Technician Training Plan • Builds and maintains a succession plan for key positions (i.e., Supervisors, Supply Chain, P/S, RE) To Ensure and Drive our Business Results • Leads and ensures the Operating System is understood, reinforced, and embedded • Develops and executes a site-specific maintenance plan per ATS standards • Manages financial performance of the site (revenue, expenses, and profit) to achieve set objectives • Develops and maintains effective relationships with all ATS business units, fully utilizing their services and ensuring cross-functional alignment • Collaborates with and builds customer relationships to ensure priority alignment and proactively anticipates customer needs as the primary on site contact • Ensures alignment of customer expectations and ATS site goals through management of site-specific contracts • Communicates with the customer through daily, weekly, and monthly meetings and conducts a regular review of the performance metrics with the customer • Drives a continuous improvement methodology and promotes cost savings • Analyzes and reports on key performance indicators, completing root cause analyses and developing and executing action items while removing barriers and addressing issues • Collaborates with sales and operations leadership to increase the scope of services Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: • Bachelor's degree in technical, business, or a related field preferred or seven years of operations / maintenance experience • Three years of supervisory experience with a strong focus on development of employees • Resilient and flexible, able to multitask and prioritize with an innate ability to understand and accept change and motivate others around change • Highly tuned emotional intelligence with demonstrated ability to build relationships and lead teams with honesty and integrity to achieve goals • Solid understanding of manufacturing / assembly work environment • Business acumen • Positive influencer with appropriate levels of organization. • Strong customer focus with the ability to build positive business relationships and show a sense of urgency Desirable KSAs • Manufacturing maintenance experience preferred with related certifications and training • Good understanding of, and/or experience with, proactive/reliability maintenance processes, i.e., Planning/Scheduling, P/M, PdM, and root cause analysis, and continuous improvement methodologies • Good computer skills, including Microsoft applications and web-based applications such as Power BI, GEAC, Concur, Workday and related software • Time management skills • Ability to relocate to specified locations • Excellent communications skills (verbal, written, and presentation) • Agile, curious learner and authentic, credible teacher • Financial acumen and knowledge of forecasting and managing budgets Leadership Core Competencies: Business and Company Acumen Lead with honesty and integrity Build bold and relevant strategies Welcome and motivate change Recognize the right outcomes and how they were achieved Role model safety and wellness Emotional Intelligence Provide psychological safety Be self-aware Build relationships Ask for and act on feedback Respect diverse background and viewpoints Lead in the Present; Eye to the Future Commit to accountability Coach people to their potential Own talent development and placement Turn problems into opportunities Be resilient and flexible Communicate, Communicate, Communicate Practice transparency Build relationships through respect Be a curious learner and credible teacher Influence in a proactive, positive way Ensure cross functional awareness/decisions ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. Privacy policy review here.
Head of Document Ingestion & Engineering Chubb is the world's largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, direct-to-consumer platform partnerships, exceptional financial strength and local operations globally. The company serves multinational corporations, mid-size and small businesses with property and casualty insurance and risk engineering services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and specialty personal insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage. Role Description Document ingestion is a top priority for Chubb and we are looking for an innovative, results-oriented Engineering Leader with requisite experience and ambition to drive the Document Ingestion program. The successful candidate will be responsible for leading and driving transformative initiatives in data engineering, artificial intelligence, and machine learning to empower Chubb's digital transformation journey. This individual will have ample experience in innovative technology environments that embrace machine learning and AI as well as public cloud, open-source technologies and agile environments for document classification, ingestion, enrichment workflows. We are looking for someone to lead and grow a talented team of data engineering professionals. This candidate will develop people, form strong working partnerships with business and technology leaders, plan and execute data ingestion engineering programs, formulate data and analytics strategies for solving business problems. The leader should have superb data engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs, build data products and platforms. This role requires an individual with exceptionally strong cloud data engineering skills, experience implementing complex real-time data and analytics platform to produce actionable insights. Successful candidate will be a proven data engineering leader who thrives in a fast-paced environment and demonstrates strong attention to detail. Qualifications Knowledge/Skills/Abilities/Success Factors Requirements The leader must have a demonstrated track record of delivering results in a matrixed environment with a focus on Data Engineering. Given Chubb's global presence, the leader must also possess strong collaboration, partnership, and negotiation skills with an orientation towards driving tangible business results. This leader must also serve as a change agent and drive the engineering process of modernizing our document ingestion workflows to meet the emerging needs of the Company. Lead efforts to extract and ingest valuable data from structured & unstructured data sources, harnessing cloud, data and AI technologies to make data-driven decisions more accurate and efficient. Lead and manage engineering teams, including recruiting, mentoring, and coaching engineers to deliver high-quality solutions on time and within budget. Develop and deploy document AI solutions, including OCR, NLP, entity recognition, and information extraction in a production environment. Drive adoption of document data engineering best practices using programming languages such as Python, Java, or C++, and familiarity with relevant frameworks and libraries for AI and big data, such as TensorFlow, Apache Spark, Databricks or Snowflake. Develop and execute a strategic roadmap for document AI engineering initiatives to streamline documentation classification, extraction, enrichment workflows, reducing manual efforts, and improving efficiency. Collaborate with claim/underwriting teams to leverage data and AI engineering to streamline workflow processes and improve customer experience. Build, mentor, and lead a high-performing organization of data engineers specializing in document extraction, enrichment, visualization and business application integration. Provide strategic guidance, set clear goals, and continuously assess and develop team capabilities. Education and Experience Bachelor's degree in computer science, Information Technology, or a related field; advanced degree preferred. Advanced Degree in Applied Sciences (Data Science, Math, Statistics, Engineering, etc.) preferred. Five (5) years of leadership experience solving critical business challenges using Data and AI Engineering. Minimum of ten (10) years of experience in data engineering, with a focus on scalable and distributed systems, is critical for designing and implementing robust document AI solutions that can handle real-time processing and analysis. Ten (10) years of significant management and supervisory experience. Ability to manage multiple projects including both short-term and long-range projects/activities and completing projects across organizational lines, within budget and schedule. Candidate should have in-depth experience in designing and implementing enterprise-wide cloud data and analytics platforms such as Hadoop, Spark, and Kafka for handling large volumes of document data efficiently and extracting insights effectively. Strong background in artificial intelligence and machine learning, including experience with deep learning frameworks like TensorFlow or PyTorch, for evaluating advanced document processing algorithms and models. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing document AI solutions at scale, leveraging services like managed databases, container orchestration, and serverless computing. Key Behaviors and Competencies Demonstrate the ability to work well with others and be respected as a leader. Deep understanding of agile project delivery models and methodologies Excellent communication skills both verbal and written that clearly and concisely communicates concepts to varying levels of the organization. Energetic, self-starter who can independently multi-task across many different complex strategic programs to drive multiple deliverables concurrently. Creative problem solver with the ability to quickly identify and resolve errors through collaborative solutions. Data-driven decision maker; able to complete thorough research and investigation, yet quickly make decisions and present findings. Experience working across business, technical, IT, Digital and Operations teams to influence decisions and drive outcomes. Flexible Working We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.Our work pattern is 3 days in the office and 2 days from home. Integrity. Client focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Job Info Job Identification 230000UO Job Schedule Full time Regular or Temporary Regular Job Category Engineering Business Unit United Kingdom Legal Employer Chubb European Group SE UK Branch
May 16, 2024
Full time
Head of Document Ingestion & Engineering Chubb is the world's largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, direct-to-consumer platform partnerships, exceptional financial strength and local operations globally. The company serves multinational corporations, mid-size and small businesses with property and casualty insurance and risk engineering services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and specialty personal insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage. Role Description Document ingestion is a top priority for Chubb and we are looking for an innovative, results-oriented Engineering Leader with requisite experience and ambition to drive the Document Ingestion program. The successful candidate will be responsible for leading and driving transformative initiatives in data engineering, artificial intelligence, and machine learning to empower Chubb's digital transformation journey. This individual will have ample experience in innovative technology environments that embrace machine learning and AI as well as public cloud, open-source technologies and agile environments for document classification, ingestion, enrichment workflows. We are looking for someone to lead and grow a talented team of data engineering professionals. This candidate will develop people, form strong working partnerships with business and technology leaders, plan and execute data ingestion engineering programs, formulate data and analytics strategies for solving business problems. The leader should have superb data engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs, build data products and platforms. This role requires an individual with exceptionally strong cloud data engineering skills, experience implementing complex real-time data and analytics platform to produce actionable insights. Successful candidate will be a proven data engineering leader who thrives in a fast-paced environment and demonstrates strong attention to detail. Qualifications Knowledge/Skills/Abilities/Success Factors Requirements The leader must have a demonstrated track record of delivering results in a matrixed environment with a focus on Data Engineering. Given Chubb's global presence, the leader must also possess strong collaboration, partnership, and negotiation skills with an orientation towards driving tangible business results. This leader must also serve as a change agent and drive the engineering process of modernizing our document ingestion workflows to meet the emerging needs of the Company. Lead efforts to extract and ingest valuable data from structured & unstructured data sources, harnessing cloud, data and AI technologies to make data-driven decisions more accurate and efficient. Lead and manage engineering teams, including recruiting, mentoring, and coaching engineers to deliver high-quality solutions on time and within budget. Develop and deploy document AI solutions, including OCR, NLP, entity recognition, and information extraction in a production environment. Drive adoption of document data engineering best practices using programming languages such as Python, Java, or C++, and familiarity with relevant frameworks and libraries for AI and big data, such as TensorFlow, Apache Spark, Databricks or Snowflake. Develop and execute a strategic roadmap for document AI engineering initiatives to streamline documentation classification, extraction, enrichment workflows, reducing manual efforts, and improving efficiency. Collaborate with claim/underwriting teams to leverage data and AI engineering to streamline workflow processes and improve customer experience. Build, mentor, and lead a high-performing organization of data engineers specializing in document extraction, enrichment, visualization and business application integration. Provide strategic guidance, set clear goals, and continuously assess and develop team capabilities. Education and Experience Bachelor's degree in computer science, Information Technology, or a related field; advanced degree preferred. Advanced Degree in Applied Sciences (Data Science, Math, Statistics, Engineering, etc.) preferred. Five (5) years of leadership experience solving critical business challenges using Data and AI Engineering. Minimum of ten (10) years of experience in data engineering, with a focus on scalable and distributed systems, is critical for designing and implementing robust document AI solutions that can handle real-time processing and analysis. Ten (10) years of significant management and supervisory experience. Ability to manage multiple projects including both short-term and long-range projects/activities and completing projects across organizational lines, within budget and schedule. Candidate should have in-depth experience in designing and implementing enterprise-wide cloud data and analytics platforms such as Hadoop, Spark, and Kafka for handling large volumes of document data efficiently and extracting insights effectively. Strong background in artificial intelligence and machine learning, including experience with deep learning frameworks like TensorFlow or PyTorch, for evaluating advanced document processing algorithms and models. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing document AI solutions at scale, leveraging services like managed databases, container orchestration, and serverless computing. Key Behaviors and Competencies Demonstrate the ability to work well with others and be respected as a leader. Deep understanding of agile project delivery models and methodologies Excellent communication skills both verbal and written that clearly and concisely communicates concepts to varying levels of the organization. Energetic, self-starter who can independently multi-task across many different complex strategic programs to drive multiple deliverables concurrently. Creative problem solver with the ability to quickly identify and resolve errors through collaborative solutions. Data-driven decision maker; able to complete thorough research and investigation, yet quickly make decisions and present findings. Experience working across business, technical, IT, Digital and Operations teams to influence decisions and drive outcomes. Flexible Working We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.Our work pattern is 3 days in the office and 2 days from home. Integrity. Client focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Job Info Job Identification 230000UO Job Schedule Full time Regular or Temporary Regular Job Category Engineering Business Unit United Kingdom Legal Employer Chubb European Group SE UK Branch
Service Charge Officer Needed for Housing Association - Temporary role, potential to be ongoing Paye 18.91 - Umbrella 23.45 First week will need to spend 5 days in London Bridge office for training, thereafter, will need to do up to 2 days per week in the office, or as requested by line manager. - The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders - therefore any candidate submitted MUST have a good technical understanding of service charges as well as being competent with Excel (ideally intermediate level). - Experience can be either social housing or private sector managing agent; the role is quite technical so the right candidate will be self-sufficient and able to dive straight into service charge enquiries - full support will be given from the line manager for any complex issues. Is a given that the candidate will have high level customer service/interaction. Please send me an up-to-date CV and when you are available to start if you are interested and qualify for this role
May 15, 2024
Seasonal
Service Charge Officer Needed for Housing Association - Temporary role, potential to be ongoing Paye 18.91 - Umbrella 23.45 First week will need to spend 5 days in London Bridge office for training, thereafter, will need to do up to 2 days per week in the office, or as requested by line manager. - The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders - therefore any candidate submitted MUST have a good technical understanding of service charges as well as being competent with Excel (ideally intermediate level). - Experience can be either social housing or private sector managing agent; the role is quite technical so the right candidate will be self-sufficient and able to dive straight into service charge enquiries - full support will be given from the line manager for any complex issues. Is a given that the candidate will have high level customer service/interaction. Please send me an up-to-date CV and when you are available to start if you are interested and qualify for this role
Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the World. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase. This support is offered in several ways - predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up and trade-in services. Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important. YOUR JOB - your tasks will include Managing the intake of devices from customers, which includes documenting customer interactions, recording device details and completing basic triage Managing open cases, from creation to completion, and providing timely updates to customers each step of the way Meeting KPI expectations in relation to case management which includes measures such as customer satisfaction rate and turnaround time Communicating professionally with service provider, distributor and brand partners to ensure that customer expectations are met and exceeded Monitoring case timelines and where needed, escalating to the appropriate points of contact to ensure that turnaround time expectations are met Processing trade-in services which include assessing and grading customer devices in accordance with inspection guides Providing data solutions (data-wiping, data back-up, restore and transfer services) to customers in a compliant and documented manner Managing the dispatching and receiving of devices throughout the extended Harvey Norman store and service provider network Completing basic troubleshooting of devices for the purposes of providing the most appropriate solution to customers Following all resources such as work instructions and visual mechanical inspection (VMI) guides to avoid unnecessary delays Where appropriate, positioning and selling set-up, repair and trade-in solutions to customers to drive sales of Lovetech services Completing software, hardware (basic) and data services on customer devices in a compliant and ESD-safe manner Facilitating claims for warranty and Product Care coverage with the Harvey Norman service provider network and providing timely updates to customers each step of the way Perform other tasks as outlined by your manager YOUR PROFILE - your knowledge, skills and experience include: Technology Knowledge - has strong knowledge of consumer technology products and systems Problem Solving - keen interest in finding and offering solutions, knowing how to use available resources to address new challenges Communication - a strong communicator with exceptional proficiency in written, verbal, and attentive listening skills. Previous experience engaging with customers, whether through phone, chat, or face-to-face interactions, is highly desirable. Strong Sales Experience - experience interacting with customers in a sales or customer service capacity, preferably within the technology industry Attention To Detail - high attention to detail and organisational skills to effectively manage multiple tasks and priorities without continuous supervision Learns On The Fly - dynamic and capable of adapting to new situations and discovering innovative solutions Process-Driven - thrives on structure, organization, and efficiency in their work and excelsin environments where clear guidelines and workflows are in place. Resourceful - has a proactive mindset and thrives in a dynamic environment, continuously seeking opportunities for growth and improvement. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. WHAT YOU WILL RECEIVE: 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave. Ongoing training and development opportunities. Generous staff discounts. Birthday Day off (1 year service applies). Long service award. Additional Information: We need our employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays.
May 15, 2024
Full time
Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the World. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase. This support is offered in several ways - predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up and trade-in services. Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important. YOUR JOB - your tasks will include Managing the intake of devices from customers, which includes documenting customer interactions, recording device details and completing basic triage Managing open cases, from creation to completion, and providing timely updates to customers each step of the way Meeting KPI expectations in relation to case management which includes measures such as customer satisfaction rate and turnaround time Communicating professionally with service provider, distributor and brand partners to ensure that customer expectations are met and exceeded Monitoring case timelines and where needed, escalating to the appropriate points of contact to ensure that turnaround time expectations are met Processing trade-in services which include assessing and grading customer devices in accordance with inspection guides Providing data solutions (data-wiping, data back-up, restore and transfer services) to customers in a compliant and documented manner Managing the dispatching and receiving of devices throughout the extended Harvey Norman store and service provider network Completing basic troubleshooting of devices for the purposes of providing the most appropriate solution to customers Following all resources such as work instructions and visual mechanical inspection (VMI) guides to avoid unnecessary delays Where appropriate, positioning and selling set-up, repair and trade-in solutions to customers to drive sales of Lovetech services Completing software, hardware (basic) and data services on customer devices in a compliant and ESD-safe manner Facilitating claims for warranty and Product Care coverage with the Harvey Norman service provider network and providing timely updates to customers each step of the way Perform other tasks as outlined by your manager YOUR PROFILE - your knowledge, skills and experience include: Technology Knowledge - has strong knowledge of consumer technology products and systems Problem Solving - keen interest in finding and offering solutions, knowing how to use available resources to address new challenges Communication - a strong communicator with exceptional proficiency in written, verbal, and attentive listening skills. Previous experience engaging with customers, whether through phone, chat, or face-to-face interactions, is highly desirable. Strong Sales Experience - experience interacting with customers in a sales or customer service capacity, preferably within the technology industry Attention To Detail - high attention to detail and organisational skills to effectively manage multiple tasks and priorities without continuous supervision Learns On The Fly - dynamic and capable of adapting to new situations and discovering innovative solutions Process-Driven - thrives on structure, organization, and efficiency in their work and excelsin environments where clear guidelines and workflows are in place. Resourceful - has a proactive mindset and thrives in a dynamic environment, continuously seeking opportunities for growth and improvement. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. WHAT YOU WILL RECEIVE: 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave. Ongoing training and development opportunities. Generous staff discounts. Birthday Day off (1 year service applies). Long service award. Additional Information: We need our employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays.
Customer Service Advisor Ongoing long term temp role Northampton 11.50p/h Monday to Friday 9am-5pm Takes care of standard order and quotation processing and follow up by telephone while pro-actively challenges these (mainly during call) to find added value for customer Answers and takes care of general and technical questions by customers and ensures their escalation when required. Able to provide CS and non-CS updates. Acts as liaison between customers, production and distribution departments related to specific customer orders. Ensures active Customer development. Pro-actively identifies "business opportunities" and secures information transfer to the company to actively support the current sales activities If you are interested in this role please contact (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2024
Seasonal
Customer Service Advisor Ongoing long term temp role Northampton 11.50p/h Monday to Friday 9am-5pm Takes care of standard order and quotation processing and follow up by telephone while pro-actively challenges these (mainly during call) to find added value for customer Answers and takes care of general and technical questions by customers and ensures their escalation when required. Able to provide CS and non-CS updates. Acts as liaison between customers, production and distribution departments related to specific customer orders. Ensures active Customer development. Pro-actively identifies "business opportunities" and secures information transfer to the company to actively support the current sales activities If you are interested in this role please contact (url removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Indirect Tax Accounting Manager Location: Leeds or London - Hybrid working - 2 days per week in the office Let's make the most of your talent At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We've now welcomed our new CEO, Adam Wilmslow, and are at th e start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we're going to see a refreshed strategy to drive value for our customers, colleagues and shareholders. What you'll do Reporting to the Head of Indirect Tax, the role involves having primary responsibility and ownership of the management and review of VAT account reconciliations and returns. Leading on the relationship with Finance Shared Service in overseeing the VAT accounting across all group entities in the VAT group and preparing the consolidated group VAT return for submission via the HMRC upload feed. Supporting the business with Tax SME resource with projects and new business initiatives that have a transactional impact, ensuring correct accounting, postings in the GL and carrying out post implementation reviews. Lead the monthly review of the VAT accounts reconciliation prepared by Finance Shared Service to ensure any reconciling differences are analysed and clear next steps are advised to remediate. Lead the review of the quarterly legal entity VAT returns ensuring all transactions are included correctly in line with VAT regulations and the PESM and advise on treatment of new or non-standard transactions. Consolidating and filing of the VAT group quarterly VAT return to HMRC in-line with the statutory deadlines and overseeing the payments to ensure that the liabilities and payments on account are made on time. Complete the annual Partial Exemption Special Method and Capital Goods Scheme calculations. Preparation of Error Correction Notifications (ECNs) to HMRC, evaluate any evidence to support the ECN and co-ordinate any necessary remedial actions across the Group. Maintenance of the property Option to Tax register and preparation of any new option to tax notifications for VAT purposes and review of the property income from managing agents. Review of supplier set-up, third-party invoicing, intra-group services and ensure all agreed design and build processes and contractual terms are followed and provide advice to Finance and Business colleagues regarding best practice. Review of end to end Motability VAT postings, reconciliations and Vat statement are correct and complete remediating any errors and advising on improvements. Co-ordination of the continuous improvement of indirect tax reporting and audit processes in relation to VAT accounting. Ensure tax & non-tax risks and issues are recorded and supporting the Head of Indirect Tax to ensure the issues are resolved through appropriate channels. What we are looking for • Suitable tax qualification, Chartered Institute of Taxation, Institute of Chartered Accountants in England & Wales or other accounting qualification • Post qualification experience in an accounting or tax role. • Financial services experience. • Solid technical grounding in UK tax accounting with an awareness of indirect taxes in the financial sector. • Effective working relationships with tax authorities and external advisers. • Ability to work independently and as part of a team. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind.
May 15, 2024
Full time
Indirect Tax Accounting Manager Location: Leeds or London - Hybrid working - 2 days per week in the office Let's make the most of your talent At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We've now welcomed our new CEO, Adam Wilmslow, and are at th e start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we're going to see a refreshed strategy to drive value for our customers, colleagues and shareholders. What you'll do Reporting to the Head of Indirect Tax, the role involves having primary responsibility and ownership of the management and review of VAT account reconciliations and returns. Leading on the relationship with Finance Shared Service in overseeing the VAT accounting across all group entities in the VAT group and preparing the consolidated group VAT return for submission via the HMRC upload feed. Supporting the business with Tax SME resource with projects and new business initiatives that have a transactional impact, ensuring correct accounting, postings in the GL and carrying out post implementation reviews. Lead the monthly review of the VAT accounts reconciliation prepared by Finance Shared Service to ensure any reconciling differences are analysed and clear next steps are advised to remediate. Lead the review of the quarterly legal entity VAT returns ensuring all transactions are included correctly in line with VAT regulations and the PESM and advise on treatment of new or non-standard transactions. Consolidating and filing of the VAT group quarterly VAT return to HMRC in-line with the statutory deadlines and overseeing the payments to ensure that the liabilities and payments on account are made on time. Complete the annual Partial Exemption Special Method and Capital Goods Scheme calculations. Preparation of Error Correction Notifications (ECNs) to HMRC, evaluate any evidence to support the ECN and co-ordinate any necessary remedial actions across the Group. Maintenance of the property Option to Tax register and preparation of any new option to tax notifications for VAT purposes and review of the property income from managing agents. Review of supplier set-up, third-party invoicing, intra-group services and ensure all agreed design and build processes and contractual terms are followed and provide advice to Finance and Business colleagues regarding best practice. Review of end to end Motability VAT postings, reconciliations and Vat statement are correct and complete remediating any errors and advising on improvements. Co-ordination of the continuous improvement of indirect tax reporting and audit processes in relation to VAT accounting. Ensure tax & non-tax risks and issues are recorded and supporting the Head of Indirect Tax to ensure the issues are resolved through appropriate channels. What we are looking for • Suitable tax qualification, Chartered Institute of Taxation, Institute of Chartered Accountants in England & Wales or other accounting qualification • Post qualification experience in an accounting or tax role. • Financial services experience. • Solid technical grounding in UK tax accounting with an awareness of indirect taxes in the financial sector. • Effective working relationships with tax authorities and external advisers. • Ability to work independently and as part of a team. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind.
Head of Document Ingestion & Engineering Chubb is the world's largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, direct-to-consumer platform partnerships, exceptional financial strength and local operations globally. The company serves multinational corporations, mid-size and small businesses with property and casualty insurance and risk engineering services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and specialty personal insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage. Role Description Document ingestion is a top priority for Chubb and we are looking for an innovative, results-oriented Engineering Leader with requisite experience and ambition to drive the Document Ingestion program. The successful candidate will be responsible for leading and driving transformative initiatives in data engineering, artificial intelligence, and machine learning to empower Chubb's digital transformation journey. This individual will have ample experience in innovative technology environments that embrace machine learning and AI as well as public cloud, open-source technologies and agile environments for document classification, ingestion, enrichment workflows. We are looking for someone to lead and grow a talented team of data engineering professionals. This candidate will develop people, form strong working partnerships with business and technology leaders, plan and execute data ingestion engineering programs, formulate data and analytics strategies for solving business problems. The leader should have superb data engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs, build data products and platforms. This role requires an individual with exceptionally strong cloud data engineering skills, experience implementing complex real-time data and analytics platform to produce actionable insights. Successful candidate will be a proven data engineering leader who thrives in a fast-paced environment and demonstrates strong attention to detail. Qualifications Knowledge/Skills/Abilities/Success Factors Requirements The leader must have a demonstrated track record of delivering results in a matrixed environment with a focus on Data Engineering. Given Chubb's global presence, the leader must also possess strong collaboration, partnership, and negotiation skills with an orientation towards driving tangible business results. This leader must also serve as a change agent and drive the engineering process of modernizing our document ingestion workflows to meet the emerging needs of the Company. Lead efforts to extract and ingest valuable data from structured & unstructured data sources, harnessing cloud, data and AI technologies to make data-driven decisions more accurate and efficient. Lead and manage engineering teams, including recruiting, mentoring, and coaching engineers to deliver high-quality solutions on time and within budget. Develop and deploy document AI solutions, including OCR, NLP, entity recognition, and information extraction in a production environment. Drive adoption of document data engineering best practices using programming languages such as Python, Java, or C++, and familiarity with relevant frameworks and libraries for AI and big data, such as TensorFlow, Apache Spark, Databricks or Snowflake. Develop and execute a strategic roadmap for document AI engineering initiatives to streamline documentation classification, extraction, enrichment workflows, reducing manual efforts, and improving efficiency. Collaborate with claim/underwriting teams to leverage data and AI engineering to streamline workflow processes and improve customer experience. Build, mentor, and lead a high-performing organization of data engineers specializing in document extraction, enrichment, visualization and business application integration. Provide strategic guidance, set clear goals, and continuously assess and develop team capabilities. Education and Experience Bachelor's degree in computer science, Information Technology, or a related field; advanced degree preferred. Advanced Degree in Applied Sciences (Data Science, Math, Statistics, Engineering, etc.) preferred. Five (5) years of leadership experience solving critical business challenges using Data and AI Engineering. Minimum of ten (10) years of experience in data engineering, with a focus on scalable and distributed systems, is critical for designing and implementing robust document AI solutions that can handle real-time processing and analysis. Ten (10) years of significant management and supervisory experience. Ability to manage multiple projects including both short-term and long-range projects/activities and completing projects across organizational lines, within budget and schedule. Candidate should have in-depth experience in designing and implementing enterprise-wide cloud data and analytics platforms such as Hadoop, Spark, and Kafka for handling large volumes of document data efficiently and extracting insights effectively. Strong background in artificial intelligence and machine learning, including experience with deep learning frameworks like TensorFlow or PyTorch, for evaluating advanced document processing algorithms and models. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing document AI solutions at scale, leveraging services like managed databases, container orchestration, and serverless computing. Key Behaviors and Competencies Demonstrate the ability to work well with others and be respected as a leader. Deep understanding of agile project delivery models and methodologies Excellent communication skills both verbal and written that clearly and concisely communicates concepts to varying levels of the organization. Energetic, self-starter who can independently multi-task across many different complex strategic programs to drive multiple deliverables concurrently. Creative problem solver with the ability to quickly identify and resolve errors through collaborative solutions. Data-driven decision maker; able to complete thorough research and investigation, yet quickly make decisions and present findings. Experience working across business, technical, IT, Digital and Operations teams to influence decisions and drive outcomes. Flexible Working We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.Our work pattern is 3 days in the office and 2 days from home. Integrity. Client focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Job Info Job Identification 230000UO Job Schedule Full time Regular or Temporary Regular Job Category Engineering Business Unit United Kingdom Legal Employer Chubb European Group SE UK Branch 100 Leadenhall Street, London, EC3A 3BP, GB
May 15, 2024
Full time
Head of Document Ingestion & Engineering Chubb is the world's largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. We combine the precision of craftsmanship with decades of experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families, and businesses of all sizes. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, direct-to-consumer platform partnerships, exceptional financial strength and local operations globally. The company serves multinational corporations, mid-size and small businesses with property and casualty insurance and risk engineering services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and specialty personal insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage. Role Description Document ingestion is a top priority for Chubb and we are looking for an innovative, results-oriented Engineering Leader with requisite experience and ambition to drive the Document Ingestion program. The successful candidate will be responsible for leading and driving transformative initiatives in data engineering, artificial intelligence, and machine learning to empower Chubb's digital transformation journey. This individual will have ample experience in innovative technology environments that embrace machine learning and AI as well as public cloud, open-source technologies and agile environments for document classification, ingestion, enrichment workflows. We are looking for someone to lead and grow a talented team of data engineering professionals. This candidate will develop people, form strong working partnerships with business and technology leaders, plan and execute data ingestion engineering programs, formulate data and analytics strategies for solving business problems. The leader should have superb data engineering, technical, business and communication skills to be able to work with functional leaders to define and prioritize key data needs, build data products and platforms. This role requires an individual with exceptionally strong cloud data engineering skills, experience implementing complex real-time data and analytics platform to produce actionable insights. Successful candidate will be a proven data engineering leader who thrives in a fast-paced environment and demonstrates strong attention to detail. Qualifications Knowledge/Skills/Abilities/Success Factors Requirements The leader must have a demonstrated track record of delivering results in a matrixed environment with a focus on Data Engineering. Given Chubb's global presence, the leader must also possess strong collaboration, partnership, and negotiation skills with an orientation towards driving tangible business results. This leader must also serve as a change agent and drive the engineering process of modernizing our document ingestion workflows to meet the emerging needs of the Company. Lead efforts to extract and ingest valuable data from structured & unstructured data sources, harnessing cloud, data and AI technologies to make data-driven decisions more accurate and efficient. Lead and manage engineering teams, including recruiting, mentoring, and coaching engineers to deliver high-quality solutions on time and within budget. Develop and deploy document AI solutions, including OCR, NLP, entity recognition, and information extraction in a production environment. Drive adoption of document data engineering best practices using programming languages such as Python, Java, or C++, and familiarity with relevant frameworks and libraries for AI and big data, such as TensorFlow, Apache Spark, Databricks or Snowflake. Develop and execute a strategic roadmap for document AI engineering initiatives to streamline documentation classification, extraction, enrichment workflows, reducing manual efforts, and improving efficiency. Collaborate with claim/underwriting teams to leverage data and AI engineering to streamline workflow processes and improve customer experience. Build, mentor, and lead a high-performing organization of data engineers specializing in document extraction, enrichment, visualization and business application integration. Provide strategic guidance, set clear goals, and continuously assess and develop team capabilities. Education and Experience Bachelor's degree in computer science, Information Technology, or a related field; advanced degree preferred. Advanced Degree in Applied Sciences (Data Science, Math, Statistics, Engineering, etc.) preferred. Five (5) years of leadership experience solving critical business challenges using Data and AI Engineering. Minimum of ten (10) years of experience in data engineering, with a focus on scalable and distributed systems, is critical for designing and implementing robust document AI solutions that can handle real-time processing and analysis. Ten (10) years of significant management and supervisory experience. Ability to manage multiple projects including both short-term and long-range projects/activities and completing projects across organizational lines, within budget and schedule. Candidate should have in-depth experience in designing and implementing enterprise-wide cloud data and analytics platforms such as Hadoop, Spark, and Kafka for handling large volumes of document data efficiently and extracting insights effectively. Strong background in artificial intelligence and machine learning, including experience with deep learning frameworks like TensorFlow or PyTorch, for evaluating advanced document processing algorithms and models. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing document AI solutions at scale, leveraging services like managed databases, container orchestration, and serverless computing. Key Behaviors and Competencies Demonstrate the ability to work well with others and be respected as a leader. Deep understanding of agile project delivery models and methodologies Excellent communication skills both verbal and written that clearly and concisely communicates concepts to varying levels of the organization. Energetic, self-starter who can independently multi-task across many different complex strategic programs to drive multiple deliverables concurrently. Creative problem solver with the ability to quickly identify and resolve errors through collaborative solutions. Data-driven decision maker; able to complete thorough research and investigation, yet quickly make decisions and present findings. Experience working across business, technical, IT, Digital and Operations teams to influence decisions and drive outcomes. Flexible Working We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.Our work pattern is 3 days in the office and 2 days from home. Integrity. Client focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive. Diversity & Inclusion At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Job Info Job Identification 230000UO Job Schedule Full time Regular or Temporary Regular Job Category Engineering Business Unit United Kingdom Legal Employer Chubb European Group SE UK Branch 100 Leadenhall Street, London, EC3A 3BP, GB
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
May 15, 2024
Full time
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.