Operations Manager, North Staffordshire, South Cheshire, Contact centre, Financial Services Operations Manager As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes. Location North Staffordshire/South Cheshire Responsibilities: Collaborate with stakeholders and clients to enhance organisational processes, focusing on quality, productivity, and efficiency. Ensure compliance with FCA and TCF regulations. Lead and motivate the team by setting clear performance expectations. Regularly review individual and team progress and take proactive measures to address performance gaps. Manage client relationships at an operational level, coordinating information requests and timely delivery. Explore ways to improve claim handling quality and processes, aiming to boost customer experience and NPS scores. Plan, execute, and communicate contact centre strategies and campaign performance aligned with broader business needs. Own the feedback process and analyse data to drive improvements. Uphold our data protection and information security policies and procedures. ️ Foster open and honest two-way communication, ensuring key messages are disseminated. Requirements: Relevant experience in a similar position in a contact centre environment Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team. Highly collaborative, resilient, determined, and confident. A proven track record of , especially within the contact centre. A focus on results and commercial awareness. Ability to think creatively to solve challenges. Proficiency in FCA regulations, with the ability to mentor and educate others on this topic. Strong knowledge of reporting, analysis, and trend spotting across all business areas. A proactive mindset with a sharp focus on process improvement. Package: Annual salary of £40K - £45K. Private Medical Insurance. Company Pension Scheme. Additional perks, discounts, and offers. - Experience in a contact centre environment - Experience in a highly regulated environment. If this is you, call or email make for a further conversation. #
May 18, 2024
Full time
Operations Manager, North Staffordshire, South Cheshire, Contact centre, Financial Services Operations Manager As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes. Location North Staffordshire/South Cheshire Responsibilities: Collaborate with stakeholders and clients to enhance organisational processes, focusing on quality, productivity, and efficiency. Ensure compliance with FCA and TCF regulations. Lead and motivate the team by setting clear performance expectations. Regularly review individual and team progress and take proactive measures to address performance gaps. Manage client relationships at an operational level, coordinating information requests and timely delivery. Explore ways to improve claim handling quality and processes, aiming to boost customer experience and NPS scores. Plan, execute, and communicate contact centre strategies and campaign performance aligned with broader business needs. Own the feedback process and analyse data to drive improvements. Uphold our data protection and information security policies and procedures. ️ Foster open and honest two-way communication, ensuring key messages are disseminated. Requirements: Relevant experience in a similar position in a contact centre environment Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team. Highly collaborative, resilient, determined, and confident. A proven track record of , especially within the contact centre. A focus on results and commercial awareness. Ability to think creatively to solve challenges. Proficiency in FCA regulations, with the ability to mentor and educate others on this topic. Strong knowledge of reporting, analysis, and trend spotting across all business areas. A proactive mindset with a sharp focus on process improvement. Package: Annual salary of £40K - £45K. Private Medical Insurance. Company Pension Scheme. Additional perks, discounts, and offers. - Experience in a contact centre environment - Experience in a highly regulated environment. If this is you, call or email make for a further conversation. #
Tax Director - Top 25 firm City of London £90,000 to £120,000 Butler Rose Public Practice are delighted to have been appointed by our client, a well-known and established Top 25 accountancy firm with ultra modern offices in the City, that are now able to offer to market the position of Mixed Tax Director with a dotted line opportunity to Partner. The successful candidate will effectively lead the day to day running of the tax department, overseeing all aspects of both corporate and personal tax advisory, planning and compliance delivery. This role offers an exciting opportunity to work with a truly diverse client base. Role Requirements: Lead and manage the tax department, providing direction and guidance to a team of skilled professionals. Provide expert advice on a wide range of personal tax matters, including income tax, capital gains tax, inheritance tax, and non-domiciled taxation. Develop and implement tax planning strategies for high-net-worth individuals, families, and business owners. Promote and maintain strong relationships with clients, offering personalised and strategic tax advice. Develop and action tax strategies to optimise clients corporate structures and minimise tax liabilities. Provide expert advice on a wide range of corporate tax matters, including tax planning, mergers and acquisitions, restructuring, and international tax issues. Review and sign off on complex tax computations and corporate tax returns. Personal Requirements: Ideally ATT and CTA qualified with extensive experience across personal and corporate tax working for a prominent UK based accounting firm. Proven experience in a leadership role within a reputable accounting or tax advisory firm. In-depth knowledge of UK tax legislation and a keen understanding of its practical applications. Strong interpersonal and communication skills, with the ability to build and maintain client relationships. Excellent team management and leadership capabilities. A strategic thinker with the ability to drive business development initiatives. What the firm Offer: Competitive salary range of £90,000 to £120,000, commensurate with experience and level at which you join. Comprehensive benefits package. Professional development opportunities to include future partner level status. Collaborative and supportive work environment. Opportunity to work with a diverse and prestigious London centric client base. Ultra modern offices with onsite fitness centre, roof terraces, break out areas, bike storage, showers etc. If you are a dynamic and experienced senior tax professional looking for a rewarding leadership role in a well-established accounting firm, then please apply now and I will make contact with you. This role is advertised by Doug Greer, Butler Rose (AGY) Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
May 18, 2024
Full time
Tax Director - Top 25 firm City of London £90,000 to £120,000 Butler Rose Public Practice are delighted to have been appointed by our client, a well-known and established Top 25 accountancy firm with ultra modern offices in the City, that are now able to offer to market the position of Mixed Tax Director with a dotted line opportunity to Partner. The successful candidate will effectively lead the day to day running of the tax department, overseeing all aspects of both corporate and personal tax advisory, planning and compliance delivery. This role offers an exciting opportunity to work with a truly diverse client base. Role Requirements: Lead and manage the tax department, providing direction and guidance to a team of skilled professionals. Provide expert advice on a wide range of personal tax matters, including income tax, capital gains tax, inheritance tax, and non-domiciled taxation. Develop and implement tax planning strategies for high-net-worth individuals, families, and business owners. Promote and maintain strong relationships with clients, offering personalised and strategic tax advice. Develop and action tax strategies to optimise clients corporate structures and minimise tax liabilities. Provide expert advice on a wide range of corporate tax matters, including tax planning, mergers and acquisitions, restructuring, and international tax issues. Review and sign off on complex tax computations and corporate tax returns. Personal Requirements: Ideally ATT and CTA qualified with extensive experience across personal and corporate tax working for a prominent UK based accounting firm. Proven experience in a leadership role within a reputable accounting or tax advisory firm. In-depth knowledge of UK tax legislation and a keen understanding of its practical applications. Strong interpersonal and communication skills, with the ability to build and maintain client relationships. Excellent team management and leadership capabilities. A strategic thinker with the ability to drive business development initiatives. What the firm Offer: Competitive salary range of £90,000 to £120,000, commensurate with experience and level at which you join. Comprehensive benefits package. Professional development opportunities to include future partner level status. Collaborative and supportive work environment. Opportunity to work with a diverse and prestigious London centric client base. Ultra modern offices with onsite fitness centre, roof terraces, break out areas, bike storage, showers etc. If you are a dynamic and experienced senior tax professional looking for a rewarding leadership role in a well-established accounting firm, then please apply now and I will make contact with you. This role is advertised by Doug Greer, Butler Rose (AGY) Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Children's Registered Manager Required for 4 Bed Residential Home in Warrington. Ofsted Experience Essential Your new company An exciting opportunity to work with a fantastic employer in the North West is now available for an experienced Registered Manager. The company has a number of residential homes in the North West area, with this home being located in Warrington. The home supports children with learning disabilities and autism and there is a full staff team in place already. Your new role As the Registered Manager, you will be ensuring that children are looked after to the highest standards, in line with all Ofsted requirements. Your role will be varied and will include the below: Ensure that the home meets the required inspection standards set by OFSTED.Comply with the Children's Homes Regulations (2015) and any new policies or guidance.Develop and implement Improvement Plans to enhance service quality.Oversee the delivery of high-quality support to achieve positive outcomes for young peopleManage and coordinate the operational needs of the homeCreate comprehensive and detailed Person-centred Plans for each child or young personInvolve children and young people in decisions related to their daily livesSupport staff with training & developmentSupport with recruitment / interviews What you'll need to succeed You must have a proven Ofsted history with experience as a registered manager in children's services. You will also have proven leadership skills and be able to manage and motivate your team to provide the best support for the children in your care. You will have your Level 5 in leadership and management or be willing to complete this. You will have a full UK driving licence. What you'll get in return Competitive salary starting at £50600, rising to £53600 on completion of the probation period 6 weeks annual leave Ongoing support with training / development Autonomy on how the home is run What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Children's Registered Manager Required for 4 Bed Residential Home in Warrington. Ofsted Experience Essential Your new company An exciting opportunity to work with a fantastic employer in the North West is now available for an experienced Registered Manager. The company has a number of residential homes in the North West area, with this home being located in Warrington. The home supports children with learning disabilities and autism and there is a full staff team in place already. Your new role As the Registered Manager, you will be ensuring that children are looked after to the highest standards, in line with all Ofsted requirements. Your role will be varied and will include the below: Ensure that the home meets the required inspection standards set by OFSTED.Comply with the Children's Homes Regulations (2015) and any new policies or guidance.Develop and implement Improvement Plans to enhance service quality.Oversee the delivery of high-quality support to achieve positive outcomes for young peopleManage and coordinate the operational needs of the homeCreate comprehensive and detailed Person-centred Plans for each child or young personInvolve children and young people in decisions related to their daily livesSupport staff with training & developmentSupport with recruitment / interviews What you'll need to succeed You must have a proven Ofsted history with experience as a registered manager in children's services. You will also have proven leadership skills and be able to manage and motivate your team to provide the best support for the children in your care. You will have your Level 5 in leadership and management or be willing to complete this. You will have a full UK driving licence. What you'll get in return Competitive salary starting at £50600, rising to £53600 on completion of the probation period 6 weeks annual leave Ongoing support with training / development Autonomy on how the home is run What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
QSW Senior Practitioner Referral and Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Social Workers and one Team Manager. Our managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. Bromley are working in a relationship-based practice framework and we are looking for a social worker who is passionate about working with children and their families. We are looking for an individual who will be able use their ability to form good relationships with families and professionals to bring about positive changes for children and young people. What you'll need to succeed SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers. Ability to relate effectively to children, parents and carers, many of whom may be under stress. This will include the ability to support and facilitate the work of more junior staff who are having to deal with particularly difficult situations. Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department. Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies. Ability to manage working time effectively in order to meet both professional priorities and administrative requirements. Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate. Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate. Demonstrate appropriate understanding, knowledge and skills in valuing diversity KNOWLEDGE Comprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as national assessment framework. Knowledge of the range of services which are available to children and families and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention. EXPERIENCE Appropriate and relevant post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
QSW Senior Practitioner Referral and Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Social Workers and one Team Manager. Our managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. Bromley are working in a relationship-based practice framework and we are looking for a social worker who is passionate about working with children and their families. We are looking for an individual who will be able use their ability to form good relationships with families and professionals to bring about positive changes for children and young people. What you'll need to succeed SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers. Ability to relate effectively to children, parents and carers, many of whom may be under stress. This will include the ability to support and facilitate the work of more junior staff who are having to deal with particularly difficult situations. Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department. Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies. Ability to manage working time effectively in order to meet both professional priorities and administrative requirements. Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate. Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate. Demonstrate appropriate understanding, knowledge and skills in valuing diversity KNOWLEDGE Comprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as national assessment framework. Knowledge of the range of services which are available to children and families and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention. EXPERIENCE Appropriate and relevant post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Milton Keynes University Hospital NHS Foundation Trust
Milton Keynes, Buckinghamshire
Milton Keynes University Hospital NHS Foundation Trust Chief People Officer Location: Milton Keynes Salary: VSM Milton Keynes University Hospital NHS Foundation Trust (MKUH) is seeking to appoint an outstanding leader to the role of Chief People Officer (CPO) to work with our Board and the Council of Governors as we continue our journey working with partners to transform health and social care for our local populations. Reporting directly to our Chief Executive, Joe Harrison, this is a fantastic chance for a deputy or experienced CPO to join an exceptional, well established and committed team. The hospital has around 550 beds, including day acute and neonatal beds and employs around 4,300 staff, providing a full range of acute hospital services and an increasing number of specialist services to the growing population of Milton Keynes and surrounding areas. The hospital sees and treats over 400,000 patients each year, and all inpatient services and most outpatient services are provided on the main hospital site. Over the last 10 years, the Trust has invested significantly in its site and has developed a number of new services and pathways to improve outcomes for patients, as well as the experience they receive whilst in our care. A number of further developments are planned for the coming years as the health demands of the local population change. You will be an inspirational and values driven leader with a track record of delivering high quality people services and creating empowering and innovative environments with compassionate leadership and clear accountability at all levels. Well-established in working at or near to Board level in person-centred organisations, you will have experience of leading workforce engagement, experience, and well-being. Naturally curious and innovative, you will bring challenge and fresh thinking to our Board of Directors, enabling us to continuously improve at every level. In evidencing a strong alignment with our core values and behaviours, you will demonstrate how you reflect these alongside our commitment to equality, diversity, and inclusion, with a passion for empowering staff to ensure all voices are heard. Comfortable with political and structural complexity and in operating across organisational boundaries; you will be an authentic and collaborative leader who will quickly develop trust with our high performing clinical and corporate teams, and with our wide range of stakeholders and partners. Most of all you will share our values and ambition to shape high quality health and care services for the future. MKUH seeks colleagues as diverse as the population we serve, and we are committed to diversity and inclusion and welcome applications from everyone. If you can see yourself reflected in our values and ambitions, we would love to hear from you. For a confidential discussion, please contact: Emily Perry, Principal Researcher E: T: (0) Melanie West, Senior Consultant E: T: (0) Closing date: 9am Wednesday 5th June 2024
May 18, 2024
Full time
Milton Keynes University Hospital NHS Foundation Trust Chief People Officer Location: Milton Keynes Salary: VSM Milton Keynes University Hospital NHS Foundation Trust (MKUH) is seeking to appoint an outstanding leader to the role of Chief People Officer (CPO) to work with our Board and the Council of Governors as we continue our journey working with partners to transform health and social care for our local populations. Reporting directly to our Chief Executive, Joe Harrison, this is a fantastic chance for a deputy or experienced CPO to join an exceptional, well established and committed team. The hospital has around 550 beds, including day acute and neonatal beds and employs around 4,300 staff, providing a full range of acute hospital services and an increasing number of specialist services to the growing population of Milton Keynes and surrounding areas. The hospital sees and treats over 400,000 patients each year, and all inpatient services and most outpatient services are provided on the main hospital site. Over the last 10 years, the Trust has invested significantly in its site and has developed a number of new services and pathways to improve outcomes for patients, as well as the experience they receive whilst in our care. A number of further developments are planned for the coming years as the health demands of the local population change. You will be an inspirational and values driven leader with a track record of delivering high quality people services and creating empowering and innovative environments with compassionate leadership and clear accountability at all levels. Well-established in working at or near to Board level in person-centred organisations, you will have experience of leading workforce engagement, experience, and well-being. Naturally curious and innovative, you will bring challenge and fresh thinking to our Board of Directors, enabling us to continuously improve at every level. In evidencing a strong alignment with our core values and behaviours, you will demonstrate how you reflect these alongside our commitment to equality, diversity, and inclusion, with a passion for empowering staff to ensure all voices are heard. Comfortable with political and structural complexity and in operating across organisational boundaries; you will be an authentic and collaborative leader who will quickly develop trust with our high performing clinical and corporate teams, and with our wide range of stakeholders and partners. Most of all you will share our values and ambition to shape high quality health and care services for the future. MKUH seeks colleagues as diverse as the population we serve, and we are committed to diversity and inclusion and welcome applications from everyone. If you can see yourself reflected in our values and ambitions, we would love to hear from you. For a confidential discussion, please contact: Emily Perry, Principal Researcher E: T: (0) Melanie West, Senior Consultant E: T: (0) Closing date: 9am Wednesday 5th June 2024
If you can match your skills, vision, enthusiasm and drive to what we are looking for, you can find your next exceptional career opportunity as one of our Team Managers. It's an incredible time to join us as we've embarked on the next phase of our ongoing development, with the launch of our Family Help model. As part of this transformation, we're establishing 34 new Family Help teams across the county, each dedicated to providing tailored support to families in their local area. Your passion and determination to give children the best possible opportunities, combined with your management and leadership skills, will be highly valued here in Hampshire. We can offer you a genuinely varied and responsible position and the chance to play a supporting role in helping the County's most vulnerable children. What are we looking for? We're seeking exceptional professionals to lead a new Family Help Team: Capable of effectively managing a diverse team of social workers and family support workers, ensuring the provision of top-tier social work services to children and families. Highly skilled, experienced, and driven social workers with a minimum of two years' experience as an Assistant Team Manager in children's social care. While prior experience working with children and young people is advantageous, it's not mandatory. Excellent interpersonal skills are a must, along with the ability to inspire and motivate staff while effectively communicating your dedication to achieving optimal outcomes for children. Prior experience in budget management is desirable but not a requirement. At the heart of our practice is the Hampshire Approach, a strength-based framework that informs everything we do. With a focus on continuous learning and development, we empower our staff to deliver the highest quality support to families. What our staff say about working for Children's Services at Hampshire: "The Hampshire Approach reconfirms that a positive outlook and approach has a happier and more energetic emphasis on all involved. Using the young person-centred format in case summaries and visits ascertains their achievements, and we can measure how far they have come. For staff, I feel the Hampshire Approach embeds a positive view of working, in turn reducing stress and conflict in the workplace." What we can offer you We regard our staff as our greatest asset. You will receive regular supervision, have access to excellent training opportunities and will be supported to develop your professional skills and interests. A comprehensive range of training opportunities and professional development through professional supervision and mentoring Access to a training programme to grow and enhance your skills A period of thorough and supportive induction Generous annual leave of 25 days rising to 28 days after five years' service, in addition to Bank Holidays A range of flexible working options Access to a generous pension scheme Generous relocation package (up to £8,000) PA support for managers and social workers Nine-day fortnight work schedule If you are ready to make a meaningful impact and be part of a positive change in children's social care, we invite you to apply. Join us as we shape a brighter future for the children of Hampshire. Travel Requirements You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis. Vetting Requirements: This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview. Contact Details for an Informal Discussion: Sarah Marston, Area Director via email to
May 18, 2024
Full time
If you can match your skills, vision, enthusiasm and drive to what we are looking for, you can find your next exceptional career opportunity as one of our Team Managers. It's an incredible time to join us as we've embarked on the next phase of our ongoing development, with the launch of our Family Help model. As part of this transformation, we're establishing 34 new Family Help teams across the county, each dedicated to providing tailored support to families in their local area. Your passion and determination to give children the best possible opportunities, combined with your management and leadership skills, will be highly valued here in Hampshire. We can offer you a genuinely varied and responsible position and the chance to play a supporting role in helping the County's most vulnerable children. What are we looking for? We're seeking exceptional professionals to lead a new Family Help Team: Capable of effectively managing a diverse team of social workers and family support workers, ensuring the provision of top-tier social work services to children and families. Highly skilled, experienced, and driven social workers with a minimum of two years' experience as an Assistant Team Manager in children's social care. While prior experience working with children and young people is advantageous, it's not mandatory. Excellent interpersonal skills are a must, along with the ability to inspire and motivate staff while effectively communicating your dedication to achieving optimal outcomes for children. Prior experience in budget management is desirable but not a requirement. At the heart of our practice is the Hampshire Approach, a strength-based framework that informs everything we do. With a focus on continuous learning and development, we empower our staff to deliver the highest quality support to families. What our staff say about working for Children's Services at Hampshire: "The Hampshire Approach reconfirms that a positive outlook and approach has a happier and more energetic emphasis on all involved. Using the young person-centred format in case summaries and visits ascertains their achievements, and we can measure how far they have come. For staff, I feel the Hampshire Approach embeds a positive view of working, in turn reducing stress and conflict in the workplace." What we can offer you We regard our staff as our greatest asset. You will receive regular supervision, have access to excellent training opportunities and will be supported to develop your professional skills and interests. A comprehensive range of training opportunities and professional development through professional supervision and mentoring Access to a training programme to grow and enhance your skills A period of thorough and supportive induction Generous annual leave of 25 days rising to 28 days after five years' service, in addition to Bank Holidays A range of flexible working options Access to a generous pension scheme Generous relocation package (up to £8,000) PA support for managers and social workers Nine-day fortnight work schedule If you are ready to make a meaningful impact and be part of a positive change in children's social care, we invite you to apply. Join us as we shape a brighter future for the children of Hampshire. Travel Requirements You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis. Vetting Requirements: This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview. Contact Details for an Informal Discussion: Sarah Marston, Area Director via email to
If you can match your skills, vision, enthusiasm and drive to what we are looking for, you can find your next exceptional career opportunity as one of our Team Managers. It's an incredible time to join us as we've embarked on the next phase of our ongoing development, with the launch of our Family Help model. As part of this transformation, we're establishing 34 new Family Help teams across the county, each dedicated to providing tailored support to families in their local area. Your passion and determination to give children the best possible opportunities, combined with your management and leadership skills, will be highly valued here in Hampshire. We can offer you a genuinely varied and responsible position and the chance to play a supporting role in helping the County's most vulnerable children. What are we looking for? We're seeking exceptional professionals to lead a new Family Help Team: Capable of effectively managing a diverse team of social workers and family support workers, ensuring the provision of top-tier social work services to children and families. Highly skilled, experienced, and driven social workers with a minimum of two years' experience as an Assistant Team Manager in children's social care. While prior experience working with children and young people is advantageous, it's not mandatory. Excellent interpersonal skills are a must, along with the ability to inspire and motivate staff while effectively communicating your dedication to achieving optimal outcomes for children. Prior experience in budget management is desirable but not a requirement. At the heart of our practice is the Hampshire Approach, a strength-based framework that informs everything we do. With a focus on continuous learning and development, we empower our staff to deliver the highest quality support to families. What our staff say about working for Children's Services at Hampshire: "The Hampshire Approach reconfirms that a positive outlook and approach has a happier and more energetic emphasis on all involved. Using the young person-centred format in case summaries and visits ascertains their achievements, and we can measure how far they have come. For staff, I feel the Hampshire Approach embeds a positive view of working, in turn reducing stress and conflict in the workplace." What we can offer you We regard our staff as our greatest asset. You will receive regular supervision, have access to excellent training opportunities and will be supported to develop your professional skills and interests. A comprehensive range of training opportunities and professional development through professional supervision and mentoring Access to a training programme to grow and enhance your skills A period of thorough and supportive induction Generous annual leave of 25 days rising to 28 days after five years' service, in addition to Bank Holidays A range of flexible working options Access to a generous pension scheme Generous relocation package (up to £8,000) PA support for managers and social workers Nine-day fortnight work schedule If you are ready to make a meaningful impact and be part of a positive change in children's social care, we invite you to apply. Join us as we shape a brighter future for the children of Hampshire. Travel Requirements You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis. Vetting Requirements: This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview. Contact Details for an Informal Discussion: Sarah Marston, Area Director via email to
May 18, 2024
Full time
If you can match your skills, vision, enthusiasm and drive to what we are looking for, you can find your next exceptional career opportunity as one of our Team Managers. It's an incredible time to join us as we've embarked on the next phase of our ongoing development, with the launch of our Family Help model. As part of this transformation, we're establishing 34 new Family Help teams across the county, each dedicated to providing tailored support to families in their local area. Your passion and determination to give children the best possible opportunities, combined with your management and leadership skills, will be highly valued here in Hampshire. We can offer you a genuinely varied and responsible position and the chance to play a supporting role in helping the County's most vulnerable children. What are we looking for? We're seeking exceptional professionals to lead a new Family Help Team: Capable of effectively managing a diverse team of social workers and family support workers, ensuring the provision of top-tier social work services to children and families. Highly skilled, experienced, and driven social workers with a minimum of two years' experience as an Assistant Team Manager in children's social care. While prior experience working with children and young people is advantageous, it's not mandatory. Excellent interpersonal skills are a must, along with the ability to inspire and motivate staff while effectively communicating your dedication to achieving optimal outcomes for children. Prior experience in budget management is desirable but not a requirement. At the heart of our practice is the Hampshire Approach, a strength-based framework that informs everything we do. With a focus on continuous learning and development, we empower our staff to deliver the highest quality support to families. What our staff say about working for Children's Services at Hampshire: "The Hampshire Approach reconfirms that a positive outlook and approach has a happier and more energetic emphasis on all involved. Using the young person-centred format in case summaries and visits ascertains their achievements, and we can measure how far they have come. For staff, I feel the Hampshire Approach embeds a positive view of working, in turn reducing stress and conflict in the workplace." What we can offer you We regard our staff as our greatest asset. You will receive regular supervision, have access to excellent training opportunities and will be supported to develop your professional skills and interests. A comprehensive range of training opportunities and professional development through professional supervision and mentoring Access to a training programme to grow and enhance your skills A period of thorough and supportive induction Generous annual leave of 25 days rising to 28 days after five years' service, in addition to Bank Holidays A range of flexible working options Access to a generous pension scheme Generous relocation package (up to £8,000) PA support for managers and social workers Nine-day fortnight work schedule If you are ready to make a meaningful impact and be part of a positive change in children's social care, we invite you to apply. Join us as we shape a brighter future for the children of Hampshire. Travel Requirements You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers' licence and access to a reliable vehicle on a regular basis. Vetting Requirements: This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children's Services, references will be requested prior to interview. Contact Details for an Informal Discussion: Sarah Marston, Area Director via email to
Business Unit : Customer Experience Salary range: £22,000 - £23,000 per annum?DOE?+ red-hot benefits Location : Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Digital Service Advisers are the voice of Virgin Money and are crucial in supporting, and delivering a heartfelt service to our customers daily.? You'll be a key Virgin Money Ambassador with passion for living our values and making magic happen for our customers. We're also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin. What you'll be doing Helping our customers over the telephone to use digital services (mobile app), educating them to understand the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking which can bring challenge and reward. Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them. Working with fabulous colleagues across our contact centres so customers always have the right person to speak to. Rotational shifts including weekend working We need you to have Strong experience of working within a fast paced, technology-led customer service environment. Experience of using Microsoft office applications Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. Proven track record of assisting vulnerable customers by asking questions and providing support. A flexible and positive working approach to suit customer needs and business demands Genuine enthusiasm to work with your team to achieve collective goals in a timely way A caring, positive attitude with a genuine desire to exceed our customers' expectations. We'd love you to have Some financial services experience Knowledge of banking products Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time)?plus the option to buy more Up to five extra paid well-being days per year? 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt? Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness? Ability to work anywhere in the UK (where the role allows)? And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? ?Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank.? As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with.? We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.? We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.? If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
May 18, 2024
Full time
Business Unit : Customer Experience Salary range: £22,000 - £23,000 per annum?DOE?+ red-hot benefits Location : Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Digital Service Advisers are the voice of Virgin Money and are crucial in supporting, and delivering a heartfelt service to our customers daily.? You'll be a key Virgin Money Ambassador with passion for living our values and making magic happen for our customers. We're also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin. What you'll be doing Helping our customers over the telephone to use digital services (mobile app), educating them to understand the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking which can bring challenge and reward. Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them. Working with fabulous colleagues across our contact centres so customers always have the right person to speak to. Rotational shifts including weekend working We need you to have Strong experience of working within a fast paced, technology-led customer service environment. Experience of using Microsoft office applications Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. Proven track record of assisting vulnerable customers by asking questions and providing support. A flexible and positive working approach to suit customer needs and business demands Genuine enthusiasm to work with your team to achieve collective goals in a timely way A caring, positive attitude with a genuine desire to exceed our customers' expectations. We'd love you to have Some financial services experience Knowledge of banking products Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part-Time)?plus the option to buy more Up to five extra paid well-being days per year? 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt? Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness? Ability to work anywhere in the UK (where the role allows)? And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? ?Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank.? As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with.? We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.? We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.? If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Are you an experienced leader who is passionate about delivering Outstanding care and improving the lives of the people you and your team support? Are you focused on person-centred values and are you willing to go the extra mile to achieve positive outcomes? If so, this is the job for you! I am seeking a Cluster Team Manager to join an established adults care provider who support people with learning disabilities, complex needs and autism. This exciting opportunity will oversee multiple Supported Living services based within the Gloucestershire area. This is a great opportunity for an established Service Manager or Deputy Manager looking to progress! The ideal candidate for this role will: Have experience of supporting adults with complex learning disabilities. Have experience of management, ideally within a Supported Living environment. Have an NVQ in Health & Social Care Level 5, or be prepared to work towards this. Reporting to the Area Registered Manager, this is a full-time role 37.5hrs per week which will include 1 shift per week working on rota. For your hard work you will be rewarded with salary of 30,000 per annum. You will be joining a great organisation with great growth plans and great future progression opportunities! Does this sound like an exciting next step if your career? Contact Laura Dyer today to find out more: (phone number removed) / (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 18, 2024
Full time
Are you an experienced leader who is passionate about delivering Outstanding care and improving the lives of the people you and your team support? Are you focused on person-centred values and are you willing to go the extra mile to achieve positive outcomes? If so, this is the job for you! I am seeking a Cluster Team Manager to join an established adults care provider who support people with learning disabilities, complex needs and autism. This exciting opportunity will oversee multiple Supported Living services based within the Gloucestershire area. This is a great opportunity for an established Service Manager or Deputy Manager looking to progress! The ideal candidate for this role will: Have experience of supporting adults with complex learning disabilities. Have experience of management, ideally within a Supported Living environment. Have an NVQ in Health & Social Care Level 5, or be prepared to work towards this. Reporting to the Area Registered Manager, this is a full-time role 37.5hrs per week which will include 1 shift per week working on rota. For your hard work you will be rewarded with salary of 30,000 per annum. You will be joining a great organisation with great growth plans and great future progression opportunities! Does this sound like an exciting next step if your career? Contact Laura Dyer today to find out more: (phone number removed) / (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
QSW Team Manager Safeguarding and Care Planning Your new role The Safeguarding and Care Planning Service works in partnership with other agencies such as Police, Health and Education, and aims to ensure children grow up with the best life chances and receive safe and consistent care. The team works on the premise that children should be raised within their families wherever possible providing it is safe for them. We recognise that unfortunately some families struggle to care and/or consistently meet the needs of their children and need our support. The team works with children who are subject to Child in Need Plans and Child Protection Plans, striving to work with their family to create and promote the enabling environment where children can thrive and reach their full potential. The Safeguarding and Care Planning Service consists of 10 Safeguarding Teams; 5 in the East and 5 in the West of the borough. You will be joining an ambitious service with strong leadership and clear lines of support. MAIN PURPOSE: To discharge the authority's responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, particularly those in need of protection and those looked after by the authority. What you'll need to succeed SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers.Ability to relate effectively to children, parents and carers, many of whom may be under stress.Ability to supervise, support and facilitate the work of more junior staff that are having to deal with particularly difficult situations.Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department.Ability to chair a range of statutory, multidisciplinary meetings and to take appropriate notes and minutes when required.Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies.Ability to manage working time effectively in order to meet both professional priorities and administrative requirements.Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate.Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate.Ability to devise and implement quality assurance systems for the team.Demonstrate appropriate understanding, knowledge and skills in valuing diversity KNOWLEDGEComprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as new assessment framework.Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided.Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention EXPERIENCE Appropriate and relevant experience and post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. This to include: Supervising complex Casework Undertaking contested care proceedings Supervising Supporting & coaching Social Workers Experience of Practice teaching Raising practice standards What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social Worker Dedicated time for reflective supervision Generous Annual Leave Entitlement including an additional three days Small Cluster teams with one team manager supervising four Social Workers Two-week protected induction programme Excellent Learning and development opportunities with bespoke training for every social worker Social Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car Scheme Social Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile). Membership of the excellent Local Government Pension Scheme Excellent transport links Salary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme. Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
QSW Team Manager Safeguarding and Care Planning Your new role The Safeguarding and Care Planning Service works in partnership with other agencies such as Police, Health and Education, and aims to ensure children grow up with the best life chances and receive safe and consistent care. The team works on the premise that children should be raised within their families wherever possible providing it is safe for them. We recognise that unfortunately some families struggle to care and/or consistently meet the needs of their children and need our support. The team works with children who are subject to Child in Need Plans and Child Protection Plans, striving to work with their family to create and promote the enabling environment where children can thrive and reach their full potential. The Safeguarding and Care Planning Service consists of 10 Safeguarding Teams; 5 in the East and 5 in the West of the borough. You will be joining an ambitious service with strong leadership and clear lines of support. MAIN PURPOSE: To discharge the authority's responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, particularly those in need of protection and those looked after by the authority. What you'll need to succeed SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers.Ability to relate effectively to children, parents and carers, many of whom may be under stress.Ability to supervise, support and facilitate the work of more junior staff that are having to deal with particularly difficult situations.Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department.Ability to chair a range of statutory, multidisciplinary meetings and to take appropriate notes and minutes when required.Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies.Ability to manage working time effectively in order to meet both professional priorities and administrative requirements.Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate.Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate.Ability to devise and implement quality assurance systems for the team.Demonstrate appropriate understanding, knowledge and skills in valuing diversity KNOWLEDGEComprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as new assessment framework.Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided.Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention EXPERIENCE Appropriate and relevant experience and post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. This to include: Supervising complex Casework Undertaking contested care proceedings Supervising Supporting & coaching Social Workers Experience of Practice teaching Raising practice standards What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social Worker Dedicated time for reflective supervision Generous Annual Leave Entitlement including an additional three days Small Cluster teams with one team manager supervising four Social Workers Two-week protected induction programme Excellent Learning and development opportunities with bespoke training for every social worker Social Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car Scheme Social Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile). Membership of the excellent Local Government Pension Scheme Excellent transport links Salary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme. Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Head of Development Management Salary: £64,473 - £70,834 p.a. with the addition of an MSP of £3000 p.a. Depending on skills and experience Contract: Permanent Hours: 37 hours per week The Service The Planning Service sits at the heart of the Economy, Planning & Transport Directorate. The main objective of development management is to work with our partners, customers and communities to create places and buildings that improve social, environmental and economic wellbeing. Development management focuses on working closely with developers, using innovative ideas to maximise development opportunities in the city's interest, to reduce risk and to achieve a deliverable scheme. Through working with our partners in South Hampshire we are the only region to identify a solution to the 'nitrates problem' but this has left us with a legacy of a backlog of applications, exacerbated by the challenges of service delivery during Covid. You will have the opportunity to shape a Development Management service to deliver efficient, sustainable decision making while delivering strategic scale place making developments. Find out more about our specific projects by watching this short video Why come and work in Portsmouth? Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an "inner city" feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With a fast-growing university, high-tech industries and a vibrant cultural scene, Portsmouth is a modern city that looks to the future, is proud of its unique heritage as the home of the Royal Navy and historic dockyard. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Testimonials Ian Maguire Assistant Director of Planning and Economic Growth Running the Cities Economic Development and Planning services gives me the opportunity to support those links between forward planning and delivering growth and improved places on the ground. Working in a Unitary Authority we have the advantage of close collaboration with property, transport, public health and cultural colleagues to maximise the opportunities from new development. Portsmouth is a city that combines advance manufacturing, modern living, innovative culture and prevalent heritage; all contained mostly in an island of around 40 square kilometres. We are surrounded by valued and protected habitats and wildlife and the challenges of balancing all of these interests means it is an exciting and rewarding place to work. Portsmouth has provided some of the more varied and interested work in my planning career and the chance to work with some of the most dedicated and passionate planners. Lucy Howard Head of Planning Policy I started as the new Head of Planning Policy in November 2023 and I am in charge of the new Portsmouth Local Plan. I am relishing the challenge of producing a Local Plan for the UK's only island city and the UK's most densely populated city. Working for the City Council is a real change for me as I was previously Planning Policy Manager for the UK's newest national park, the South Downs and I led on their first ever Local Plan. I used to live in Portsmouth, and it is a place that I am very fond of. The city has a real spirit and there are some truly ambitious projects to get involved with such as the City Centre regeneration and Tipner. I have found both the officers and Members here to be friendly and welcoming. There are of course challenges including the recruitment and retention of senior officers. There is a good senior management team for Planning & Economic Growth and we are all supportive of each other. Your new role The main objective of development management is to create places and buildings that improve social, environmental and economic wellbeing. Development management focuses on working closely with developers to maximise development opportunities in the city's interest, to reduce risk and to achieve a deliverable scheme. You would be responsible for managing the following functions within the Planning & Economic Growth Service: • Development Management • Planning Enforcement • Contaminated Land • Section 106 Contributions and Community Infrastructure Levy You will deliver an efficient and effective customer focussed development management service to deliver sustainable development and growth within Portsmouth. You will also contribute to the sustainable development and long term economic prosperity of Portsmouth and the wider area. What you'll need to succeed You will have a relevant planning degree and/or relevant Membership of the Royal Town Planning Institute. You will also have extensive knowledge of planning legislation and extensive experience of working within a development management environment. You will also have clear understanding of the role development management plays in delivering regeneration with experience of working with developers, members and other stakeholders in a development management environment. You will have strong strategic and leadership skills to provide a high quality Development Management service working across multiple areas in a complex environment. You will be committed to team success and work with others to reach a common goal, sharing information, supporting colleagues and searching out expertise and solutions from relevant partners and/or the communities you serve. You will lead by example through your behaviours and professional approach to work; inspiring your colleagues and driving for positive outcomes for the city To find out more about us click the link! Join our planning team - Careers Portal (portsmouth.gov.uk) What you'll get in return We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards: A generous pension scheme which allows you the opportunity to pay in more for that greater return. Generous annual leave entitlement plus bank holidays and the option to purchase additional leave - 27 days annual leave per year rising to 31, plus the opportunity to purchase up to 10 days additional leave per year (pro rata for part time staff). Flexible and hybrid working. Working from home is encouraged, in support of team days in the office subject to service needs. A range of rewards via our reward portal including offering discounts at popular high street retailers Free Access to Employee Assistance Program (EAP) and wellbeing support Access to a wide range of training and development opportunities including apprenticeships Business travel support and initiatives, including bike loans Relocation support Please check out the link here to view the benefits of working with us! What next We would love to meet you for an informal chat so you can get to know us before deciding to apply. If this is something you would be interested in then please email a copy of your short CV to Ian Maguire, Assistant Director Planning & Economic Growth , email . We will contact you to arrange a time to chat about the exciting plans we have and what you could potentially be involved with. To make sure your application is above the rest, please download the Job Profile HERE to ensure your application matches the requirements of the role. When completing your application please upload a cover letter or personal statement covering the 'Who is the Person' points on the job profile giving examples of your experience and any transferrable skills. We look forward to speaking with you soon.
May 18, 2024
Full time
Head of Development Management Salary: £64,473 - £70,834 p.a. with the addition of an MSP of £3000 p.a. Depending on skills and experience Contract: Permanent Hours: 37 hours per week The Service The Planning Service sits at the heart of the Economy, Planning & Transport Directorate. The main objective of development management is to work with our partners, customers and communities to create places and buildings that improve social, environmental and economic wellbeing. Development management focuses on working closely with developers, using innovative ideas to maximise development opportunities in the city's interest, to reduce risk and to achieve a deliverable scheme. Through working with our partners in South Hampshire we are the only region to identify a solution to the 'nitrates problem' but this has left us with a legacy of a backlog of applications, exacerbated by the challenges of service delivery during Covid. You will have the opportunity to shape a Development Management service to deliver efficient, sustainable decision making while delivering strategic scale place making developments. Find out more about our specific projects by watching this short video Why come and work in Portsmouth? Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an "inner city" feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With a fast-growing university, high-tech industries and a vibrant cultural scene, Portsmouth is a modern city that looks to the future, is proud of its unique heritage as the home of the Royal Navy and historic dockyard. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Testimonials Ian Maguire Assistant Director of Planning and Economic Growth Running the Cities Economic Development and Planning services gives me the opportunity to support those links between forward planning and delivering growth and improved places on the ground. Working in a Unitary Authority we have the advantage of close collaboration with property, transport, public health and cultural colleagues to maximise the opportunities from new development. Portsmouth is a city that combines advance manufacturing, modern living, innovative culture and prevalent heritage; all contained mostly in an island of around 40 square kilometres. We are surrounded by valued and protected habitats and wildlife and the challenges of balancing all of these interests means it is an exciting and rewarding place to work. Portsmouth has provided some of the more varied and interested work in my planning career and the chance to work with some of the most dedicated and passionate planners. Lucy Howard Head of Planning Policy I started as the new Head of Planning Policy in November 2023 and I am in charge of the new Portsmouth Local Plan. I am relishing the challenge of producing a Local Plan for the UK's only island city and the UK's most densely populated city. Working for the City Council is a real change for me as I was previously Planning Policy Manager for the UK's newest national park, the South Downs and I led on their first ever Local Plan. I used to live in Portsmouth, and it is a place that I am very fond of. The city has a real spirit and there are some truly ambitious projects to get involved with such as the City Centre regeneration and Tipner. I have found both the officers and Members here to be friendly and welcoming. There are of course challenges including the recruitment and retention of senior officers. There is a good senior management team for Planning & Economic Growth and we are all supportive of each other. Your new role The main objective of development management is to create places and buildings that improve social, environmental and economic wellbeing. Development management focuses on working closely with developers to maximise development opportunities in the city's interest, to reduce risk and to achieve a deliverable scheme. You would be responsible for managing the following functions within the Planning & Economic Growth Service: • Development Management • Planning Enforcement • Contaminated Land • Section 106 Contributions and Community Infrastructure Levy You will deliver an efficient and effective customer focussed development management service to deliver sustainable development and growth within Portsmouth. You will also contribute to the sustainable development and long term economic prosperity of Portsmouth and the wider area. What you'll need to succeed You will have a relevant planning degree and/or relevant Membership of the Royal Town Planning Institute. You will also have extensive knowledge of planning legislation and extensive experience of working within a development management environment. You will also have clear understanding of the role development management plays in delivering regeneration with experience of working with developers, members and other stakeholders in a development management environment. You will have strong strategic and leadership skills to provide a high quality Development Management service working across multiple areas in a complex environment. You will be committed to team success and work with others to reach a common goal, sharing information, supporting colleagues and searching out expertise and solutions from relevant partners and/or the communities you serve. You will lead by example through your behaviours and professional approach to work; inspiring your colleagues and driving for positive outcomes for the city To find out more about us click the link! Join our planning team - Careers Portal (portsmouth.gov.uk) What you'll get in return We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards: A generous pension scheme which allows you the opportunity to pay in more for that greater return. Generous annual leave entitlement plus bank holidays and the option to purchase additional leave - 27 days annual leave per year rising to 31, plus the opportunity to purchase up to 10 days additional leave per year (pro rata for part time staff). Flexible and hybrid working. Working from home is encouraged, in support of team days in the office subject to service needs. A range of rewards via our reward portal including offering discounts at popular high street retailers Free Access to Employee Assistance Program (EAP) and wellbeing support Access to a wide range of training and development opportunities including apprenticeships Business travel support and initiatives, including bike loans Relocation support Please check out the link here to view the benefits of working with us! What next We would love to meet you for an informal chat so you can get to know us before deciding to apply. If this is something you would be interested in then please email a copy of your short CV to Ian Maguire, Assistant Director Planning & Economic Growth , email . We will contact you to arrange a time to chat about the exciting plans we have and what you could potentially be involved with. To make sure your application is above the rest, please download the Job Profile HERE to ensure your application matches the requirements of the role. When completing your application please upload a cover letter or personal statement covering the 'Who is the Person' points on the job profile giving examples of your experience and any transferrable skills. We look forward to speaking with you soon.
QSW Senior Practitioner Court Team (within Safeguarding & Care Planning) Your new role The Court Team is a specialist team within the Safeguarding Service. The focus of the work is with children at significant risk of harm where intervention of the court is necessary to protect them. Many of these children become looked after by the Local Authority in the interim and subsequently may not be able to return to their parents. They may be permanently cared for elsewhere by living with either extended family, long term foster care or adoption under a Court Order. The Court Team consists of a Team Manager and 6 Senior Practitioners. This team works in partnership with the Bromley Children's Legal Team to ensure that children's cases that are presented to court are well-prepared and timely. The position requires recent court experience and the ideal candidate would be keen to join a team that specialises in court work within a safeguarding team. What you'll need to succeed Knowledge/Experience The prospective candidate needs to: Be very well-organised, have the ability to communicate effectively and articulate evidence in care proceedings.Write reports to a high standard, that are concise, evidence based for court and adoption panels (i.e. Child Permanency and Adoption Placement Reports) Meet court timelines for submission of statements, care plans, and to effectively parallel plan for children considering all relevant options to secure permanent care at the earliest opportunity for the child. Undertake assessments (i.e parenting and together and apart assessments), plan appropriate intervention and work creatively with children and families who are in court proceedingsHave a good understanding of safeguarding thresholds and ability to assess and analysis risks, including good knowledge of child development and attachment theories and permanency needs of children of all ages.Be able to effectively undertake direct work with children and have the child at the centre of all care work planning.Hold a limited caseload (up to 11 children) to ensure that you implement the highest standards of practice.Work in partnership with colleagues across teams and specialisms and partner agencies to ensure that effective and timely assessments are undertaken of children's developmental needs and the needs of their families. This will include working in partnership with legal representative and Guardians within the court arena.Undertake risk analysis/risk assessment based on informed professional judgement and use of primary evidence to evaluate the parenting capacity to make changes and ensure they can care for their children safely or whether alternative plans should be implemented. SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers.Ability to relate effectively to children, parents and carers, many of whom may be under stress.This will include the ability to support and facilitate the work of more junior staff who are having to deal with particularly difficult situations.Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department.Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies.Ability to manage working time effectively in order to meet both professional priorities and administrative requirements.Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate.Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate.Demonstrate appropriate understanding, knowledge and skills in valuing diversity What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
QSW Senior Practitioner Court Team (within Safeguarding & Care Planning) Your new role The Court Team is a specialist team within the Safeguarding Service. The focus of the work is with children at significant risk of harm where intervention of the court is necessary to protect them. Many of these children become looked after by the Local Authority in the interim and subsequently may not be able to return to their parents. They may be permanently cared for elsewhere by living with either extended family, long term foster care or adoption under a Court Order. The Court Team consists of a Team Manager and 6 Senior Practitioners. This team works in partnership with the Bromley Children's Legal Team to ensure that children's cases that are presented to court are well-prepared and timely. The position requires recent court experience and the ideal candidate would be keen to join a team that specialises in court work within a safeguarding team. What you'll need to succeed Knowledge/Experience The prospective candidate needs to: Be very well-organised, have the ability to communicate effectively and articulate evidence in care proceedings.Write reports to a high standard, that are concise, evidence based for court and adoption panels (i.e. Child Permanency and Adoption Placement Reports) Meet court timelines for submission of statements, care plans, and to effectively parallel plan for children considering all relevant options to secure permanent care at the earliest opportunity for the child. Undertake assessments (i.e parenting and together and apart assessments), plan appropriate intervention and work creatively with children and families who are in court proceedingsHave a good understanding of safeguarding thresholds and ability to assess and analysis risks, including good knowledge of child development and attachment theories and permanency needs of children of all ages.Be able to effectively undertake direct work with children and have the child at the centre of all care work planning.Hold a limited caseload (up to 11 children) to ensure that you implement the highest standards of practice.Work in partnership with colleagues across teams and specialisms and partner agencies to ensure that effective and timely assessments are undertaken of children's developmental needs and the needs of their families. This will include working in partnership with legal representative and Guardians within the court arena.Undertake risk analysis/risk assessment based on informed professional judgement and use of primary evidence to evaluate the parenting capacity to make changes and ensure they can care for their children safely or whether alternative plans should be implemented. SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers.Ability to relate effectively to children, parents and carers, many of whom may be under stress.This will include the ability to support and facilitate the work of more junior staff who are having to deal with particularly difficult situations.Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department.Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies.Ability to manage working time effectively in order to meet both professional priorities and administrative requirements.Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate.Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate.Demonstrate appropriate understanding, knowledge and skills in valuing diversity What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Morson are proud to be exclusively partnering with a business called Turning Point who are leading social enterprise, providing community based health and social care services in over 280 locations across England. Turning Point employ more than 5,000 colleagues across the UK and the work the carry out is spread across several specialist divisions, these include drug & alcohol addiction, mental health & well-being and learning disabilities. The work that Turning Point do changes peoples lives for the better and they are really proud of this. This role is based out of their Manchester City Centre office with hybrid working (2-3 days in the office per week). There will be some travel with this role to London, on average this is once per month. As the Head of HR Operations, you will lead a sizeable HR team of c30 people. The teams are spread across HR admin, HRSS, ER, TA, Payroll & Reward. This role is part of the Senior Leadership Team and reports directly to the CEO (an ex HR Director) who has people & culture as the heart of the business operations. Turning Point are looking for an experienced Head of HR / Head of HR Operations that can provide leadership to coach & guide the people teams. The business is embarking on some large transformation programmes and this role will lead on the people elements to this business change. Role Responsibilities: Lead the People Operations function, supporting the team to deliver excellence in HR transactions that deliver a great candidate and colleague experience Alongside peers in the People Leadership Team, develop and implement the People Strategy and ensure full alignment with the wider 5 year organisational strategy and enabling strategies Support and improve the capability of our line managers with innovative but simple processes that enable individuals to take accountability for their people Be a trusted advisor to the senior teams, advising across the broad HR agenda whilst being clear on the impact of legislation / regulatory and best practice changes on the organisation and embedding them in line with our organisational values Lead on process improvement across the entire colleague life cycle ensuring that we make best use of technology to improve the way we work, including through the use of automation and AI Work with the team to enhance our processes across Shared Services / Payroll ensuring that our colleagues are at the heart of what we do and that processes are streamlined, effectively ensuring efficiency, productivity and optimisation of resource Lead on people risk management and governance forums representing the people team Manage the People Operations budget in-line with the needs of the business, ensuring that we get the best value and driving supplier relationships to do more with less Support the recruitment team in attracting the best talent in the market, delivering a first-class candidate experience whilst reducing time to hire Develop the Turning Point Employee Value Proposition in supporting the creation of a compelling colleague experience Analyse and provide insight, through metrics and a suite of reports, supporting governance and assurance on all people matters Develop our reward offer including benefits and compensation to ensure we can continue to attract and retain great colleagues This role with Turning Point will provide you with a chance to work for an industry leading organisation that cares about it's people and values their contributions to the business the society. The salary & package for this role is competitive with Head of HR roles for this size of business (5,000+ people). For more details about this role, please contact Craig Saxby at Morson Group of a member of their HR recruitment team.
May 17, 2024
Full time
Morson are proud to be exclusively partnering with a business called Turning Point who are leading social enterprise, providing community based health and social care services in over 280 locations across England. Turning Point employ more than 5,000 colleagues across the UK and the work the carry out is spread across several specialist divisions, these include drug & alcohol addiction, mental health & well-being and learning disabilities. The work that Turning Point do changes peoples lives for the better and they are really proud of this. This role is based out of their Manchester City Centre office with hybrid working (2-3 days in the office per week). There will be some travel with this role to London, on average this is once per month. As the Head of HR Operations, you will lead a sizeable HR team of c30 people. The teams are spread across HR admin, HRSS, ER, TA, Payroll & Reward. This role is part of the Senior Leadership Team and reports directly to the CEO (an ex HR Director) who has people & culture as the heart of the business operations. Turning Point are looking for an experienced Head of HR / Head of HR Operations that can provide leadership to coach & guide the people teams. The business is embarking on some large transformation programmes and this role will lead on the people elements to this business change. Role Responsibilities: Lead the People Operations function, supporting the team to deliver excellence in HR transactions that deliver a great candidate and colleague experience Alongside peers in the People Leadership Team, develop and implement the People Strategy and ensure full alignment with the wider 5 year organisational strategy and enabling strategies Support and improve the capability of our line managers with innovative but simple processes that enable individuals to take accountability for their people Be a trusted advisor to the senior teams, advising across the broad HR agenda whilst being clear on the impact of legislation / regulatory and best practice changes on the organisation and embedding them in line with our organisational values Lead on process improvement across the entire colleague life cycle ensuring that we make best use of technology to improve the way we work, including through the use of automation and AI Work with the team to enhance our processes across Shared Services / Payroll ensuring that our colleagues are at the heart of what we do and that processes are streamlined, effectively ensuring efficiency, productivity and optimisation of resource Lead on people risk management and governance forums representing the people team Manage the People Operations budget in-line with the needs of the business, ensuring that we get the best value and driving supplier relationships to do more with less Support the recruitment team in attracting the best talent in the market, delivering a first-class candidate experience whilst reducing time to hire Develop the Turning Point Employee Value Proposition in supporting the creation of a compelling colleague experience Analyse and provide insight, through metrics and a suite of reports, supporting governance and assurance on all people matters Develop our reward offer including benefits and compensation to ensure we can continue to attract and retain great colleagues This role with Turning Point will provide you with a chance to work for an industry leading organisation that cares about it's people and values their contributions to the business the society. The salary & package for this role is competitive with Head of HR roles for this size of business (5,000+ people). For more details about this role, please contact Craig Saxby at Morson Group of a member of their HR recruitment team.
QSW Team Manager Referral & Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Referral and Assessment Team Managers oversee/manage approximately 50 families at any given time. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise, there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Practitioners which are headed up by the Team Manager. Our senior managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. What you'll need to succeed SKILLS &ABILITIES Ability to work within aframework of legislation, guidance, divisional policies and procedures andaccountability to senior officers. Ability to relateeffectively to children, parents and carers, many of whom may be under stress. Ability to supervise,support and facilitate the work of more junior staff that are having to dealwith particularly difficult situations. Ability to work as a teammember and to form professional partnerships with other staff within theDepartment, colleagues from other agencies, foster carers and residentialworkers and health and education professionals. This will include an ability toremain aware of the roles and responsibilities of others and to promote apositive image of the division and department. Ability to chair a range ofstatutory, multidisciplinary meetings and to take appropriate notes and minuteswhen required. Skill in analysing complex and problematic situations andin formulating, implementing and reviewing, alongside service users,appropriate assessment and intervention programmes. Skill in communicatingclearly orally and in writing, including an ability to maintain concise caserecords including Looked After Children documentation and to produce reportsfor case conferences, courts and other bodies. Ability to manage workingtime effectively in order to meet both professional priorities andadministrative requirements. Ability to think creativelyin meeting children's and families' needs, using family and community networks,voluntary sector and other external resources and provision where appropriate. Ability to contribute tothe overall development of the team e.g.: making presentations and leadingdiscussion in areas of professional practice; identifying opportunities formeeting need more effectively; promoting an appropriate and professionalclimate. Ability to devise andimplement quality assurance systems for the team. Demonstrate appropriate understanding, knowledgeand skills in valuing diversity KNOWLEDGEComprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as new assessment framework. Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 17, 2024
Full time
QSW Team Manager Referral & Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Referral and Assessment Team Managers oversee/manage approximately 50 families at any given time. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise, there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Practitioners which are headed up by the Team Manager. Our senior managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. What you'll need to succeed SKILLS &ABILITIES Ability to work within aframework of legislation, guidance, divisional policies and procedures andaccountability to senior officers. Ability to relateeffectively to children, parents and carers, many of whom may be under stress. Ability to supervise,support and facilitate the work of more junior staff that are having to dealwith particularly difficult situations. Ability to work as a teammember and to form professional partnerships with other staff within theDepartment, colleagues from other agencies, foster carers and residentialworkers and health and education professionals. This will include an ability toremain aware of the roles and responsibilities of others and to promote apositive image of the division and department. Ability to chair a range ofstatutory, multidisciplinary meetings and to take appropriate notes and minuteswhen required. Skill in analysing complex and problematic situations andin formulating, implementing and reviewing, alongside service users,appropriate assessment and intervention programmes. Skill in communicatingclearly orally and in writing, including an ability to maintain concise caserecords including Looked After Children documentation and to produce reportsfor case conferences, courts and other bodies. Ability to manage workingtime effectively in order to meet both professional priorities andadministrative requirements. Ability to think creativelyin meeting children's and families' needs, using family and community networks,voluntary sector and other external resources and provision where appropriate. Ability to contribute tothe overall development of the team e.g.: making presentations and leadingdiscussion in areas of professional practice; identifying opportunities formeeting need more effectively; promoting an appropriate and professionalclimate. Ability to devise andimplement quality assurance systems for the team. Demonstrate appropriate understanding, knowledgeand skills in valuing diversity KNOWLEDGEComprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as new assessment framework. Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Do you want to be part of a growing industry that is actively contributing to our net-zero future? Are you experienced in designing and implementing solar PV systems? Do you want to work on international projects and provide value on a global scale? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Power Systems department as our new Senior Solar PV Engineer and work with us to close the gap to a sustainable future. Your new role As our new Senior Solar PV Engineer, you will contribute to developing solar PV solutions to clients who seek technical excellence, efficiency and sustainability. Our highly skilled solar colleagues around the world are working on various consulting projects, starting with pre-feasibility, feasibility, design, tendering support, construction and commissioning planning and supervision, O&M planning and monitoring. As we are a growing, we hope that you can contribute to the team with proactive approach and desire to work in an international environment. Your key responsibilities will be: Taking ownership of delivery of consultancy projects in Solar PV sector. The projects range from conceptual stage through detailed engineering to owner's engineering services during execution. Developing technical solutions including designing solar PV layout for commercial and utility projects , optimising the size of the plant, managing the assessment of associated infrastructure such as structural assessment, land assessment etc. Liaising with electrical engineers, BESS experts and planning consultant to ensure the successful delivery of the projects Liaising with suppliers and contractors to obtain the proposals and develop project costing Supporting the development of solar PV business plan Due diligence and providing technical input to proposals and bids Representing Ramboll in conferences and renewable energy events Training and guiding junior members of the team Supporting the development inhouse tools and templates Your new team You will be part of the Solar PV Centre of Competence in Power Systems, as part of the wider Energy division. Ramboll is at the forefront of addressing the green transition and offers a holistic approach to energy that supports the sector on the journey towards more sustainable solutions. With 2,000 experts in 14 countries, covering the full spectrum of technologies and all parts of the value chain from production and transmission to distribution, we plan, design and implement energy solutions all over the world . About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Mechanical/Electrical/Energy Engineer, Degree level qualified Proven experience in Solar PV or renewable energy sector Strong understanding of UK renewable energy markets Excellent renewable energy project management skills Excellent technical skills including familiarity with commercial solar PV design software such as PVsyst What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Working on flagship projects including hybrid solar parks Flexible and supportive work environment Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Equality, diversity, and inclusion is at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
May 17, 2024
Full time
Do you want to be part of a growing industry that is actively contributing to our net-zero future? Are you experienced in designing and implementing solar PV systems? Do you want to work on international projects and provide value on a global scale? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Power Systems department as our new Senior Solar PV Engineer and work with us to close the gap to a sustainable future. Your new role As our new Senior Solar PV Engineer, you will contribute to developing solar PV solutions to clients who seek technical excellence, efficiency and sustainability. Our highly skilled solar colleagues around the world are working on various consulting projects, starting with pre-feasibility, feasibility, design, tendering support, construction and commissioning planning and supervision, O&M planning and monitoring. As we are a growing, we hope that you can contribute to the team with proactive approach and desire to work in an international environment. Your key responsibilities will be: Taking ownership of delivery of consultancy projects in Solar PV sector. The projects range from conceptual stage through detailed engineering to owner's engineering services during execution. Developing technical solutions including designing solar PV layout for commercial and utility projects , optimising the size of the plant, managing the assessment of associated infrastructure such as structural assessment, land assessment etc. Liaising with electrical engineers, BESS experts and planning consultant to ensure the successful delivery of the projects Liaising with suppliers and contractors to obtain the proposals and develop project costing Supporting the development of solar PV business plan Due diligence and providing technical input to proposals and bids Representing Ramboll in conferences and renewable energy events Training and guiding junior members of the team Supporting the development inhouse tools and templates Your new team You will be part of the Solar PV Centre of Competence in Power Systems, as part of the wider Energy division. Ramboll is at the forefront of addressing the green transition and offers a holistic approach to energy that supports the sector on the journey towards more sustainable solutions. With 2,000 experts in 14 countries, covering the full spectrum of technologies and all parts of the value chain from production and transmission to distribution, we plan, design and implement energy solutions all over the world . About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Mechanical/Electrical/Energy Engineer, Degree level qualified Proven experience in Solar PV or renewable energy sector Strong understanding of UK renewable energy markets Excellent renewable energy project management skills Excellent technical skills including familiarity with commercial solar PV design software such as PVsyst What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Working on flagship projects including hybrid solar parks Flexible and supportive work environment Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow. Equality, diversity, and inclusion is at the heart of what we do We believe in the strength of diversity and know that unique experiences and perspectives are vital for creating truly sustainable societies. Therefore, we are committed to providing an inclusive and supportive work environment where everyone can flourish and reach their potential. We welcome applications from candidates of all backgrounds and encourage you to contact our recruitment team to discuss any accommodations you need during the application process. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
May 17, 2024
Full time
Salary £23,140, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme Based in Lincoln - potential for hybrid working after passing probation? 37 hours per week About the role Due to the progression of our existing staff, we are looking for people to be the front-line voice in our Lincoln Contact Centre. You'll be taking inbound calls from customers on a range of issues, such as blocked drains or customers opening and closing accounts. Customers are at the heart of our business; so, we need a dedicated and personable team to join our team. What do you need to be successful You don't need to have worked in a call centre before, many of our team have come from backgrounds in retail, hospitality, account management and more! Excellent communication skills A high degree of empathy to customer needs and circumstances To be confident and passionate about customer service To have resilience in dealing with difficult calls Experience of working to targets or deadlines The ability to use IT systems Adaptability and a willingness to learn Full training and mentoring package to guide you through your new career Fully paid 3 weeks classroom-based training, alongside a cohort of fellow new agents, with our dedicated training team. A further 5 weeks mentoring with experienced agents. Ongoing support from Team Leaders and colleagues Where will I work? Our offices are based in Lincoln and we have free on-site parking. What hours will I work? You will work an average of 37 hours per week, with shifts between Monday and Saturday, 8am to 8pm, with a 4pm finish on Saturdays. Bank holiday working will also be required. Your shift pattern will vary week to week, although you will be given 3 weeks' notice of your upcoming shift pattern for the next month. After one year to 18 months, we will undergo a preference exercise with you, to try and establish your preferred regular shift pattern, where possible. As a valued employee, as well as the above, you'll be entitled to :? An assistance line for you and your household to support with Mental and Physical health challenges Life Assurance (8x salary) Personal Accident cover (up to 5x salary)? 25 days annual leave, plus opportunity to buy or sell days (up to 5 days per year)? Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay Yearly bonus scheme? Modern, well equipped offices - including on-site canteen, free parking, bike storage, spaces for reflection and prayer, and free tea and coffee. Find out more about us at: anglianwatercareers.co.uk and anglianwater.co.uk Inclusion Community Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them. Read how our agents experience 'I love working in the Operations Call Centre, as every day brings a new challenge! All of my colleagues are great to work with and I enjoy making a difference for the customers that I speak to. The managers are always extremely supportive and fully appreciative of hard work.' - Scott? Start date: 08.07.24 Closing date: 26.05.24 For any queries, please don't hesitate to get in touch with our team at
Educational Tours Account Manager Salary : £24,000 - £28,000 dependent upon experience plus additional on-target commission earnings of £5,000 - £20,000 and a team performance bonus scheme of £500 - £1,500 Hours : Full time 37.5 hours per week Base : The role is based at our Head Office in Derby. Option for hybrid-working with a minimum of 3 days per week at our Head Office in Derby. The Role If you're looking for a consultative sales role in a vibrant and forward-thinking company, this could be the opportunity for you. As an Educational Tours Account Manager, you ll play a significant role in a Derby based team who are passionate about creating opportunities for young people to embark on UK based and international educational tours. As the first point of contact on the phone to teachers, your role will be to listen, learn more about their tour objectives and provide guidance and recommendations on which destinations best suit their needs. You ll be having discussions about their learning objectives, their budget, preferred tour duration and when they are able to travel in order to put together tailor-made quotations and itineraries. The majority of our client and supplier communications are undertaken digitally or by phone, however, in-person visits continue to be valuable and may take place overseas, in the UK or at our Head Office. These may, on occasions, fall outside of core office hours. You will have the opportunity to travel and accompany groups on tour so you are able to communicate the experience first-hand to other group leaders. Key duties include: Confidently taking enquiries from clients via telephone or in person. Advising clients of the best solutions to their requirements. Compiling profitable and attractive quotations for clients and ensuring regular contact is maintained throughout the process. Liaising with airlines, accommodation centres and other suppliers. Carrying out sales visits/presentations to the Party Leader and/or group; these may include face-to-face meetings with group leaders and parents evenings. Please note you will be part of the on-call rota, which provides 24-hour support for all our groups whilst on tour. You ll be on-call for an average of 3-5 occasions per year (weekends or weekdays) and full training prior to this will be given. When on-call, support from senior management is also provided. The Candidate It s a competitive industry, so you ll be skilled at communicating all the relevant USP s of our service along with the benefits of choosing to work with us. You will be dealing with multiple groups at any one time, so a demonstrative skill in managing and prioritising a busy workload is essential. You will be a good listener and a confident communicator who succeeds on proposing and delivering solutions. You will have a positive, enthusiastic, pro-active approach and the willingness to be hands-on. The experiences we create for our customers are unique, we will therefore fully support you in developing your skills and knowledge throughout your employment with us as we equip you with the confidence, ability and expertise to succeed in your role. This is a fantastic opportunity for someone who relishes the thought of combining their love of travel with their career on a daily basis. Our business has significant plans for future development and growth. We want to hear from people who believe they will succeed in this environment and are excited about the prospect of being part of the team and helping us grow! Requirements Key skills and experience Experience of working in a consultative sales role. Excellent organisational skills, time management and attention to detail. Good financial and commercial awareness. Strong administration skills. Beneficial skills and experience Knowledge of the travel industry. A UK driving licence. Benefits A basic salary of £24,000 - £28,000 (dependent upon experience). A commission scheme based on individual sales (OTE £5,000 - £20,000). A bonus scheme based on team performance (£500 - £1,500). 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays. Contributory pension scheme. Cycle to Work scheme. Flexible hybrid working programme. How to apply Feeling excited about the role and want to apply? We can t wait to hear from you! Please send us your CV with a great covering letter introducing yourself and detailing: Your current role and salary Where you saw this vacancy advertised Why you are a suitable candidate for this position Click on APPLY today!
May 17, 2024
Full time
Educational Tours Account Manager Salary : £24,000 - £28,000 dependent upon experience plus additional on-target commission earnings of £5,000 - £20,000 and a team performance bonus scheme of £500 - £1,500 Hours : Full time 37.5 hours per week Base : The role is based at our Head Office in Derby. Option for hybrid-working with a minimum of 3 days per week at our Head Office in Derby. The Role If you're looking for a consultative sales role in a vibrant and forward-thinking company, this could be the opportunity for you. As an Educational Tours Account Manager, you ll play a significant role in a Derby based team who are passionate about creating opportunities for young people to embark on UK based and international educational tours. As the first point of contact on the phone to teachers, your role will be to listen, learn more about their tour objectives and provide guidance and recommendations on which destinations best suit their needs. You ll be having discussions about their learning objectives, their budget, preferred tour duration and when they are able to travel in order to put together tailor-made quotations and itineraries. The majority of our client and supplier communications are undertaken digitally or by phone, however, in-person visits continue to be valuable and may take place overseas, in the UK or at our Head Office. These may, on occasions, fall outside of core office hours. You will have the opportunity to travel and accompany groups on tour so you are able to communicate the experience first-hand to other group leaders. Key duties include: Confidently taking enquiries from clients via telephone or in person. Advising clients of the best solutions to their requirements. Compiling profitable and attractive quotations for clients and ensuring regular contact is maintained throughout the process. Liaising with airlines, accommodation centres and other suppliers. Carrying out sales visits/presentations to the Party Leader and/or group; these may include face-to-face meetings with group leaders and parents evenings. Please note you will be part of the on-call rota, which provides 24-hour support for all our groups whilst on tour. You ll be on-call for an average of 3-5 occasions per year (weekends or weekdays) and full training prior to this will be given. When on-call, support from senior management is also provided. The Candidate It s a competitive industry, so you ll be skilled at communicating all the relevant USP s of our service along with the benefits of choosing to work with us. You will be dealing with multiple groups at any one time, so a demonstrative skill in managing and prioritising a busy workload is essential. You will be a good listener and a confident communicator who succeeds on proposing and delivering solutions. You will have a positive, enthusiastic, pro-active approach and the willingness to be hands-on. The experiences we create for our customers are unique, we will therefore fully support you in developing your skills and knowledge throughout your employment with us as we equip you with the confidence, ability and expertise to succeed in your role. This is a fantastic opportunity for someone who relishes the thought of combining their love of travel with their career on a daily basis. Our business has significant plans for future development and growth. We want to hear from people who believe they will succeed in this environment and are excited about the prospect of being part of the team and helping us grow! Requirements Key skills and experience Experience of working in a consultative sales role. Excellent organisational skills, time management and attention to detail. Good financial and commercial awareness. Strong administration skills. Beneficial skills and experience Knowledge of the travel industry. A UK driving licence. Benefits A basic salary of £24,000 - £28,000 (dependent upon experience). A commission scheme based on individual sales (OTE £5,000 - £20,000). A bonus scheme based on team performance (£500 - £1,500). 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays. Contributory pension scheme. Cycle to Work scheme. Flexible hybrid working programme. How to apply Feeling excited about the role and want to apply? We can t wait to hear from you! Please send us your CV with a great covering letter introducing yourself and detailing: Your current role and salary Where you saw this vacancy advertised Why you are a suitable candidate for this position Click on APPLY today!
We're growing and want you to be a part of our journey. We are seeking a Senior Pensions Project Administrator to support our pension scheme administration service. This role is specifically intended to support the operational teams in delivering scheme projects alongside business-as-usual operations. You will be supporting the operational teams in the delivery of technical administration projects but will not have any direct client operational/portfolio responsibilities. This role is designed to help us quickly adapt and deliver administration projects without the need to divert resources from existing day-to-day operations. With the support of administrators and team leaders you will be required to simultaneously deliver a number of different technical projects for clients. Organisational skills and the ability to prioritise competing demands are therefore essential. Whilst some knowledge of project management tools is advantageous it is not essential for this role. Previous experience of working on and delivering technical administration projects is our primary requirement. The types of projects you will be asked to work on will include: GMP reconciliation projects; GMP equalisation projects; benefit analysis and rectification work; new scheme implementations; individual technical or high priority cases; scheme events; support and cover for the operational teams when necessary. The work is extremely varied, and you will be supported by an experienced and knowledgeable team. You will be expected to adapt quickly and to spend your time working on a mix of projects prioritised by their commercial and operational importance. Reporting to the project team leader you will be expected to work independently. Whilst the role does not have any direct management responsibilities you will be expected to work alongside the operational teams and manage any resources allocated to you for the delivery of your projects. This could include systems analysts, administrators or third-party suppliers. We are firstly looking for a technical administration specialist rather than someone from a project or client management background. You will be working on a range of projects that will require strong technical skills and a good understanding of pension legislation. You will be expected to deliver projects rather than manage resources and we are therefore looking for someone with experience of delivering administration projects rather than managing projects. Ideally you will have experience in working in a similar role or will have a strong technical background in pensions administration and are looking for a pensions project based role and a new challenge. This role can be based in one of our city centre offices in Croydon, Manchester, Reading, Birmingham, Belfast, Leeds or Glasgow with a hybrid workstyle. Role and Responsibilities Prioritising project and scheme work to ensure delivery in accordance with client Service Level Agreements. Processing scheme events and projects within targets ensuring it complies with internal standards and scheme and legislative rules. Peer reviewing and checking member and scheme events processed by less experienced Administrators to ensure they comply with the scheme rules and legislation. Producing letters, emails and reports based on set templates as well as producing bespoke letters, emails and reports where required. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Attendance of Trustee or client meetings. Attending internal and external meetings to provide support and guidance on scheme event and project related administration issues. Keeping up to date with technical and scheme changes. Supporting and covering the operational teams where necessary. Identifying and recording non-core fee events. Liaising with contacts to maintain and build strong client relationships. Key Skills & Experience required: Demonstrable experience of delivering administration services to Defined Benefit pension schemes. Strong technical pensions and legislative knowledge and understanding. Experience of working in a third-party administration environment. Strong MS office skills. Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain awide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: Acompetitive remuneration package, including a bonus scheme. A defined contributionpension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave(plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility(CSR)allowance Flexible workingopportunities. Aflexible benefitspackage. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
May 17, 2024
Full time
We're growing and want you to be a part of our journey. We are seeking a Senior Pensions Project Administrator to support our pension scheme administration service. This role is specifically intended to support the operational teams in delivering scheme projects alongside business-as-usual operations. You will be supporting the operational teams in the delivery of technical administration projects but will not have any direct client operational/portfolio responsibilities. This role is designed to help us quickly adapt and deliver administration projects without the need to divert resources from existing day-to-day operations. With the support of administrators and team leaders you will be required to simultaneously deliver a number of different technical projects for clients. Organisational skills and the ability to prioritise competing demands are therefore essential. Whilst some knowledge of project management tools is advantageous it is not essential for this role. Previous experience of working on and delivering technical administration projects is our primary requirement. The types of projects you will be asked to work on will include: GMP reconciliation projects; GMP equalisation projects; benefit analysis and rectification work; new scheme implementations; individual technical or high priority cases; scheme events; support and cover for the operational teams when necessary. The work is extremely varied, and you will be supported by an experienced and knowledgeable team. You will be expected to adapt quickly and to spend your time working on a mix of projects prioritised by their commercial and operational importance. Reporting to the project team leader you will be expected to work independently. Whilst the role does not have any direct management responsibilities you will be expected to work alongside the operational teams and manage any resources allocated to you for the delivery of your projects. This could include systems analysts, administrators or third-party suppliers. We are firstly looking for a technical administration specialist rather than someone from a project or client management background. You will be working on a range of projects that will require strong technical skills and a good understanding of pension legislation. You will be expected to deliver projects rather than manage resources and we are therefore looking for someone with experience of delivering administration projects rather than managing projects. Ideally you will have experience in working in a similar role or will have a strong technical background in pensions administration and are looking for a pensions project based role and a new challenge. This role can be based in one of our city centre offices in Croydon, Manchester, Reading, Birmingham, Belfast, Leeds or Glasgow with a hybrid workstyle. Role and Responsibilities Prioritising project and scheme work to ensure delivery in accordance with client Service Level Agreements. Processing scheme events and projects within targets ensuring it complies with internal standards and scheme and legislative rules. Peer reviewing and checking member and scheme events processed by less experienced Administrators to ensure they comply with the scheme rules and legislation. Producing letters, emails and reports based on set templates as well as producing bespoke letters, emails and reports where required. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Attendance of Trustee or client meetings. Attending internal and external meetings to provide support and guidance on scheme event and project related administration issues. Keeping up to date with technical and scheme changes. Supporting and covering the operational teams where necessary. Identifying and recording non-core fee events. Liaising with contacts to maintain and build strong client relationships. Key Skills & Experience required: Demonstrable experience of delivering administration services to Defined Benefit pension schemes. Strong technical pensions and legislative knowledge and understanding. Experience of working in a third-party administration environment. Strong MS office skills. Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain awide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: Acompetitive remuneration package, including a bonus scheme. A defined contributionpension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave(plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility(CSR)allowance Flexible workingopportunities. Aflexible benefitspackage. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
May 17, 2024
Full time
Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Director of Sustainability Overview The Director of Sustainability will have responsibility for the continued development and implementation of the GB rail industry s strategic approach to sustainability, as encapsulated within the Sustainable Rail Blueprint (SRB). Through growth and delivery of the RSSB Sustainable Rail Programme, this role will provide leadership and strategic direction within RSSB, to the industry and beyond to establish and embed a culture of sustainability. Shaping and bringing into use the products and services essential to realising an even more sustainable railway. Responsibilities Set and maintain the vision for sustainability for GB rail dynamically through the SRB and lead its implementation. Ensure RSSB complies internally with best practice in sustainability. Communicate widely within the rail sector and beyond the vision and goals for sustainable rail, highlighting progress and promoting the industry s credentials. Participate in a broad range of fora, confirming RSSB s position as the leader for sustainability within the industry. Build and deploy the Sustainable Rail Data Framework for sustainability performance management in GB Rail. Determine metrics, provide data collection/aggregation, analysis and reporting services for regulators and industry. Establish RSSB as the sustainability data aggregator within the GB rail sector. Oversee the development and implementation of the industry s approach to sustainability, positioning RSSB at the centre of GB rail s quest for Net Zero, facilitating industry level consensus and collaboration to deliver a more sustainable railway. This includes leading the Sustainable Rail Executive (SRE), Sustainable Rail Leadership Group and associated technical sub-groups. Continue to provide the technical support, analysis and advice to the DfT ensuring effective, practical and robust implementation of policy objectives in areas of strategic focus; such as emissions (decarbonisation, air quality and noise), social value (careers, community and inclusivity) and natural environment (biodiversity, water, waste and climate change adaptation). Proactively inform rail reform to embed the SRB. Maintain and bolster RSSB s position as key technical advisor on Sustainable Rail to the Integrated Rail Body (GBRTT) with a focus on ensuring the SRB and its strategic goals are secured in industry contractual and legal mechanisms. Evolve and grow the Sustainable Rail Programme of technical advisory and embedding activity. Delivering tools, products, and services for industry use. Bringing efficiency and building knowledge to increase industry capability to deliver an even more sustainable railway. Oversee the effective delivery of Sustainable Rail projects and workplans. Identify risk areas, guide the RSSB Sustainability Team to constructively challenge and support industry implementation of key outputs. Press for delivery of recommended actions as appropriate to ensure desired outcomes are achieved and industry reputation is protected and enhanced. Lead and develop the RSSB Sustainability Team to ensure effective project delivery and utilisation of resources. Develop strong collaborative relationships with organisations and individuals, including at a political level, to ensure that RSSB is recognised for its independence and excellence in the sustainability arena. Ensure key stakeholders understand and recognise the change needed and the implications for both the sector and for individual organisations. Develop and maintain positive and fruitful policy engagement and communications channels with DfT, ORR, and Network Rail now and the IRB in the future. Maintain strong collaborative relationships within RSSB, particularly across COG directorates, to ensure the continuing embedding of the SRB, particularly within Standards, System Safety & Health. Maintain an up-to-date knowledge of sustainable development within and outside the railway industry, nationally and internationally, in collaboration with the horizon scanning function within Futures Lab. Qualifications Substantial experience and expertise in developing and delivering sustainability strategy, preferably with experience of operating within both public and private sector. Demonstrable experience of having led substantial and impactful change in the sustainability arena. Demonstrable experience of the application of data in developing sustainability solutions. Experience of stakeholder engagement, including at senior executive levels. Significant experience in strategy development and of influencing industry policy and practice. Significant experience in project management & programme delivery People management and development experience combined with strong coaching and motivational capabilities. Politically astute, with the confidence and credibility to influence at the highest level (e.g. industry bodies, Government, transport groups etc.) An ability to communicate clearly, articulately, and constructively both verbally and on paper. An influential leader with clear ability to sway outcomes through the application of effective interpersonal skills and to build credibility at senior levels. Applied analytical skills. Demonstrate alignment to RSSB s values and vision for 'a Simpler, Better Railway. Experience and commitment of working in harmony with RSSB s strategic objectives: Customer Engagement, Growth, Financial Sustainability, Organisational Health, and Digital Transformation. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing vacancies(at)RSSB.CO.UK Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at vacancies(at)rssb.co.uk We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension. We are committed to investing in our staff and offer formal and informal learning opportunities for development. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS
May 17, 2024
Full time
Director of Sustainability Overview The Director of Sustainability will have responsibility for the continued development and implementation of the GB rail industry s strategic approach to sustainability, as encapsulated within the Sustainable Rail Blueprint (SRB). Through growth and delivery of the RSSB Sustainable Rail Programme, this role will provide leadership and strategic direction within RSSB, to the industry and beyond to establish and embed a culture of sustainability. Shaping and bringing into use the products and services essential to realising an even more sustainable railway. Responsibilities Set and maintain the vision for sustainability for GB rail dynamically through the SRB and lead its implementation. Ensure RSSB complies internally with best practice in sustainability. Communicate widely within the rail sector and beyond the vision and goals for sustainable rail, highlighting progress and promoting the industry s credentials. Participate in a broad range of fora, confirming RSSB s position as the leader for sustainability within the industry. Build and deploy the Sustainable Rail Data Framework for sustainability performance management in GB Rail. Determine metrics, provide data collection/aggregation, analysis and reporting services for regulators and industry. Establish RSSB as the sustainability data aggregator within the GB rail sector. Oversee the development and implementation of the industry s approach to sustainability, positioning RSSB at the centre of GB rail s quest for Net Zero, facilitating industry level consensus and collaboration to deliver a more sustainable railway. This includes leading the Sustainable Rail Executive (SRE), Sustainable Rail Leadership Group and associated technical sub-groups. Continue to provide the technical support, analysis and advice to the DfT ensuring effective, practical and robust implementation of policy objectives in areas of strategic focus; such as emissions (decarbonisation, air quality and noise), social value (careers, community and inclusivity) and natural environment (biodiversity, water, waste and climate change adaptation). Proactively inform rail reform to embed the SRB. Maintain and bolster RSSB s position as key technical advisor on Sustainable Rail to the Integrated Rail Body (GBRTT) with a focus on ensuring the SRB and its strategic goals are secured in industry contractual and legal mechanisms. Evolve and grow the Sustainable Rail Programme of technical advisory and embedding activity. Delivering tools, products, and services for industry use. Bringing efficiency and building knowledge to increase industry capability to deliver an even more sustainable railway. Oversee the effective delivery of Sustainable Rail projects and workplans. Identify risk areas, guide the RSSB Sustainability Team to constructively challenge and support industry implementation of key outputs. Press for delivery of recommended actions as appropriate to ensure desired outcomes are achieved and industry reputation is protected and enhanced. Lead and develop the RSSB Sustainability Team to ensure effective project delivery and utilisation of resources. Develop strong collaborative relationships with organisations and individuals, including at a political level, to ensure that RSSB is recognised for its independence and excellence in the sustainability arena. Ensure key stakeholders understand and recognise the change needed and the implications for both the sector and for individual organisations. Develop and maintain positive and fruitful policy engagement and communications channels with DfT, ORR, and Network Rail now and the IRB in the future. Maintain strong collaborative relationships within RSSB, particularly across COG directorates, to ensure the continuing embedding of the SRB, particularly within Standards, System Safety & Health. Maintain an up-to-date knowledge of sustainable development within and outside the railway industry, nationally and internationally, in collaboration with the horizon scanning function within Futures Lab. Qualifications Substantial experience and expertise in developing and delivering sustainability strategy, preferably with experience of operating within both public and private sector. Demonstrable experience of having led substantial and impactful change in the sustainability arena. Demonstrable experience of the application of data in developing sustainability solutions. Experience of stakeholder engagement, including at senior executive levels. Significant experience in strategy development and of influencing industry policy and practice. Significant experience in project management & programme delivery People management and development experience combined with strong coaching and motivational capabilities. Politically astute, with the confidence and credibility to influence at the highest level (e.g. industry bodies, Government, transport groups etc.) An ability to communicate clearly, articulately, and constructively both verbally and on paper. An influential leader with clear ability to sway outcomes through the application of effective interpersonal skills and to build credibility at senior levels. Applied analytical skills. Demonstrate alignment to RSSB s values and vision for 'a Simpler, Better Railway. Experience and commitment of working in harmony with RSSB s strategic objectives: Customer Engagement, Growth, Financial Sustainability, Organisational Health, and Digital Transformation. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing vacancies(at)RSSB.CO.UK Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at vacancies(at)rssb.co.uk We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension. We are committed to investing in our staff and offer formal and informal learning opportunities for development. TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS