Do you have Credit Control experience and are looking for the next step in your career? Our client, a successful and expanding business, are looking for a self-motivated leader to join their ambitious team as a Credit Controller. The successful candidate will be responsible for working out payment plans and should hold strong communication and various Software skills, alongside an organised approach to tasks and responsibilities. This is an excellent opportunity for somebody with Credit Control experience to further their career within a supportive and growing business. Responsibilities as a Credit Controller Direct communication with clients and business owners via email and telephone. Utilizing software for sending statements and documenting notes (training provided). Coordinating with internal managers, partners, Head of Finance, and Chief Finance Officer. Developing payment arrangements. Addressing and resolving customer queries promptly, escalating issues when necessary. Handling card transactions securely. Identifying debtors for potential legal intervention. Experience / Skills 2 years of Credit Control experience. Desirable experience in legal procedures. Excellent customer service skills and telephone etiquette. Strong attention to detail. Effective prioritization skills. Previous experience working in a B2C environment. Desirable background in accounts. Benefits Additional leave Company events Company pension Cycle to work scheme Sick pay Work from home Job Title: Credit Controller Location: Brighton Salary: 25,000 per annum Full Time: Monday - Friday For more information about this Credit Control role, please contact Jamie at Clearline Recruitment.
May 05, 2024
Full time
Do you have Credit Control experience and are looking for the next step in your career? Our client, a successful and expanding business, are looking for a self-motivated leader to join their ambitious team as a Credit Controller. The successful candidate will be responsible for working out payment plans and should hold strong communication and various Software skills, alongside an organised approach to tasks and responsibilities. This is an excellent opportunity for somebody with Credit Control experience to further their career within a supportive and growing business. Responsibilities as a Credit Controller Direct communication with clients and business owners via email and telephone. Utilizing software for sending statements and documenting notes (training provided). Coordinating with internal managers, partners, Head of Finance, and Chief Finance Officer. Developing payment arrangements. Addressing and resolving customer queries promptly, escalating issues when necessary. Handling card transactions securely. Identifying debtors for potential legal intervention. Experience / Skills 2 years of Credit Control experience. Desirable experience in legal procedures. Excellent customer service skills and telephone etiquette. Strong attention to detail. Effective prioritization skills. Previous experience working in a B2C environment. Desirable background in accounts. Benefits Additional leave Company events Company pension Cycle to work scheme Sick pay Work from home Job Title: Credit Controller Location: Brighton Salary: 25,000 per annum Full Time: Monday - Friday For more information about this Credit Control role, please contact Jamie at Clearline Recruitment.
Job Description We are looking to recruit a Head of Sales for our Kensington office. About the Role: The successful Head of Sales will be responsible for: Achieving the branch targets for your office. Accountability for delivery of both individual and collective objectives including profitability, improved market share and increased group value. Professionally dealing with clients and customers in all aspects of estate agency, including market appraisals, property listings, sales progression and negotiations, ensuring that this is in line with the company sales process. Using data, feedback and interpreting market trends to deliver weekly updates to every client, offering advice and recommendations to facilitate a successful transaction. Conduct a monthly performance review with every team member, validating performance, challenging them to fulfil their potential and identifying training and development needs. Abiding by service standards and all legislation. Maintaining all aspects of the marketing of new and existing properties. Key to our on-going client care, you will ensure that client brochures are maintained and updated as necessary including all text, floor plans, photographs and price changes. Producing all documentation for new listings including agency agreements, money laundering forms, fact finds and any other relevant documentation. Overseeing the recruitment process for their office. Skills and experience: The successful Head of Sales will have the following attributes; Proven experience managing a successful branch. The ability to build rapport and develop long standing relationships. The capability of working effectively under pressure and in a fast changing environment. Conduct, personal appearance and attitude that enhance the company's reputation. Exceptional written and verbal communication skills. Empathy and understanding. A dynamic team leader with Individual flair. Computer literate with experience of Microsoft Office suite and Outlook. Excellent organisational, prioritisation and planning skills. Full and clean driving licence. Why work with us? When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: Generous holiday allowance starting at 23 days increasing to 30 (length of service depending) The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service. Team recognition and awards Our very popular internal social committee connecting colleagues through sport and other social fun events. You will also be entitled to our award winning Perks at Work discount scheme offering staff along with their family & friends excellent discounted property services JDW00216
May 05, 2024
Full time
Job Description We are looking to recruit a Head of Sales for our Kensington office. About the Role: The successful Head of Sales will be responsible for: Achieving the branch targets for your office. Accountability for delivery of both individual and collective objectives including profitability, improved market share and increased group value. Professionally dealing with clients and customers in all aspects of estate agency, including market appraisals, property listings, sales progression and negotiations, ensuring that this is in line with the company sales process. Using data, feedback and interpreting market trends to deliver weekly updates to every client, offering advice and recommendations to facilitate a successful transaction. Conduct a monthly performance review with every team member, validating performance, challenging them to fulfil their potential and identifying training and development needs. Abiding by service standards and all legislation. Maintaining all aspects of the marketing of new and existing properties. Key to our on-going client care, you will ensure that client brochures are maintained and updated as necessary including all text, floor plans, photographs and price changes. Producing all documentation for new listings including agency agreements, money laundering forms, fact finds and any other relevant documentation. Overseeing the recruitment process for their office. Skills and experience: The successful Head of Sales will have the following attributes; Proven experience managing a successful branch. The ability to build rapport and develop long standing relationships. The capability of working effectively under pressure and in a fast changing environment. Conduct, personal appearance and attitude that enhance the company's reputation. Exceptional written and verbal communication skills. Empathy and understanding. A dynamic team leader with Individual flair. Computer literate with experience of Microsoft Office suite and Outlook. Excellent organisational, prioritisation and planning skills. Full and clean driving licence. Why work with us? When you join the John D Wood & Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training.In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: Generous holiday allowance starting at 23 days increasing to 30 (length of service depending) The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service. Team recognition and awards Our very popular internal social committee connecting colleagues through sport and other social fun events. You will also be entitled to our award winning Perks at Work discount scheme offering staff along with their family & friends excellent discounted property services JDW00216
Summary £14.00 - £14.50 per hour 30-35 hour contract 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve ?If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
May 05, 2024
Full time
Summary £14.00 - £14.50 per hour 30-35 hour contract 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve ?If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Summary £14 - £14.50 per hour 35 hour contract shifts 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve ?If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
May 05, 2024
Full time
Summary £14 - £14.50 per hour 35 hour contract shifts 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve ?If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Car, Van and Minibus World
Stoke-on-trent, Staffordshire
Business Development Manager Stoke-on-Trent, Staffordshire Salary £25,000 - OTE £72,000 Monday Friday Full time, 36.5 hours (Monday to Thursday 8.00am to 5.00pm and Friday 8.00am to 4.00pm) Location Office based in Knypersley, ST8 7BD CVM World has huge ambition for growth. We require a Business Development Managerto work alongside our Sales and Marketing team in a friendly and supportive office environment to help us achieve this goal. Previous experience is essential. You will need to demonstrate an ability to succeed, and identify business opportunities once familiar with our product offering. You can expect: 20 Additional days Off (Optional 9 Day Fortnight) Eligibility to receive Profitability Bonus Eligibility to receive Windfall Bonus Career progression & development pathways for suitable candidates An input on the companys operation through the Staff Liaison Committee Invitation to Company Pension Scheme Provision of Company Uniform 28 Days Holiday (Inc Bank Holidays) A family owned and managed business, we provide employment opportunities that allow a healthy work/life balance. As a new member to our team, youll be invited to participate in our 9-day fortnight. An opportunity that will gain participants up to 20 extra days of free time a year! Were a leader in the second-stage motor vehicle manufacturing sector. CVM World provide market leading vehicles to education, civils, charities blue light and many other sectors from our suite of Minibus, Welfare, Camper, Pick-Up and bespoke vehicle conversions. As our Business Development Manager, youll be playing a key role in strengthening our market presence and identifying new opportunities. We are looking for a dynamic Business Development Manager with Automotive experience to join our team. Your Automotive experience is essential, youll need that industry knowledge to assist you in making successful pitches to prospective new customers as well as identifying opportunities with our current customer base. With our recently launched Short-Term Rentals arm we need an individual to further integrate this into our wider business, including migrating processes and ensuring there is resilience across the business. Identify opportunities within our current customer base and help achieve our targets of winning more large Fleet Supply. Youll be competent and able to demonstrate: Strategic growth planning Identifying opportunities and new target markets Ability to represent the company and our brands at industry events Ability to develop long-term relationships with customers Success in bidding for and winning Tender opportunities An active listener and skilled negotiator Collaborative working with the wider Sales & Marketing team Resilience, in the short-term prospects may not be ready to convert youll be able to remain motivated and know when to re-engage. The above skills are only part of our ideal Business Development Managers requirements. Were looking for an individual who will work within the business and build relationships. Personal attributes: Energetic and outgoing team player with high levels of integrity, confidence and resilience Creative thinker, keen on developing their existing skills as well as learning new ones Highly motivated individual who is able to work under pressure but who will not compromise on quality Confident in making a high volume of outbound calls Strong business acumen, who feels comfortable making decisions and handling commercial negotiations without the need for continual reassurance Share the Companys values of hard work, integrity, honesty, expertise and great service A lifelong learner, who will embrace the opportunity to acquire new skills and ideas, potentially through self-study. Qualifications Relevant work-based experience Why Join Car Van & Minibus World Ltd: Family-Oriented Environment: As a family-owned business, we prioritise a warm and inclusive atmosphere where you can truly become a valued member of our close-knit team. Growth Opportunities:This role is a result of our company's continued growth, offering you the chance to make a significant impact and grow alongside us, the right candidate will have a clear progression path for anyone wanting to develop further within the business. Exceptional Support:You will work closely with our Sales & Marketing team, receiving guidance and mentorship to help you succeed. We have a one team ethos and want everyone to thrive and be the best version of themselves. Our premises are located in Knypersley, Stoke-on-Trent and will be ideal for candidates located in Congleton, Biddulph, Chell, Brown Edge, Endon, Tunstall, Newcastle under Lyme and the surrounding areas. All applications will be considered, so if you think you have what it takes to become an important part of our team then please send your CV. Or call in to our offices atCVM World Ltd, Tunstall Road Industrial Estate. Knypersley. ST8 7BD. If you would like an informal chat to find out more about the role, please call the office on and ask for Paul Moss If you have not heard from us within 30 days of applying, then it is likely your application has been unsuccessful JBRP1_UKTJ
May 05, 2024
Full time
Business Development Manager Stoke-on-Trent, Staffordshire Salary £25,000 - OTE £72,000 Monday Friday Full time, 36.5 hours (Monday to Thursday 8.00am to 5.00pm and Friday 8.00am to 4.00pm) Location Office based in Knypersley, ST8 7BD CVM World has huge ambition for growth. We require a Business Development Managerto work alongside our Sales and Marketing team in a friendly and supportive office environment to help us achieve this goal. Previous experience is essential. You will need to demonstrate an ability to succeed, and identify business opportunities once familiar with our product offering. You can expect: 20 Additional days Off (Optional 9 Day Fortnight) Eligibility to receive Profitability Bonus Eligibility to receive Windfall Bonus Career progression & development pathways for suitable candidates An input on the companys operation through the Staff Liaison Committee Invitation to Company Pension Scheme Provision of Company Uniform 28 Days Holiday (Inc Bank Holidays) A family owned and managed business, we provide employment opportunities that allow a healthy work/life balance. As a new member to our team, youll be invited to participate in our 9-day fortnight. An opportunity that will gain participants up to 20 extra days of free time a year! Were a leader in the second-stage motor vehicle manufacturing sector. CVM World provide market leading vehicles to education, civils, charities blue light and many other sectors from our suite of Minibus, Welfare, Camper, Pick-Up and bespoke vehicle conversions. As our Business Development Manager, youll be playing a key role in strengthening our market presence and identifying new opportunities. We are looking for a dynamic Business Development Manager with Automotive experience to join our team. Your Automotive experience is essential, youll need that industry knowledge to assist you in making successful pitches to prospective new customers as well as identifying opportunities with our current customer base. With our recently launched Short-Term Rentals arm we need an individual to further integrate this into our wider business, including migrating processes and ensuring there is resilience across the business. Identify opportunities within our current customer base and help achieve our targets of winning more large Fleet Supply. Youll be competent and able to demonstrate: Strategic growth planning Identifying opportunities and new target markets Ability to represent the company and our brands at industry events Ability to develop long-term relationships with customers Success in bidding for and winning Tender opportunities An active listener and skilled negotiator Collaborative working with the wider Sales & Marketing team Resilience, in the short-term prospects may not be ready to convert youll be able to remain motivated and know when to re-engage. The above skills are only part of our ideal Business Development Managers requirements. Were looking for an individual who will work within the business and build relationships. Personal attributes: Energetic and outgoing team player with high levels of integrity, confidence and resilience Creative thinker, keen on developing their existing skills as well as learning new ones Highly motivated individual who is able to work under pressure but who will not compromise on quality Confident in making a high volume of outbound calls Strong business acumen, who feels comfortable making decisions and handling commercial negotiations without the need for continual reassurance Share the Companys values of hard work, integrity, honesty, expertise and great service A lifelong learner, who will embrace the opportunity to acquire new skills and ideas, potentially through self-study. Qualifications Relevant work-based experience Why Join Car Van & Minibus World Ltd: Family-Oriented Environment: As a family-owned business, we prioritise a warm and inclusive atmosphere where you can truly become a valued member of our close-knit team. Growth Opportunities:This role is a result of our company's continued growth, offering you the chance to make a significant impact and grow alongside us, the right candidate will have a clear progression path for anyone wanting to develop further within the business. Exceptional Support:You will work closely with our Sales & Marketing team, receiving guidance and mentorship to help you succeed. We have a one team ethos and want everyone to thrive and be the best version of themselves. Our premises are located in Knypersley, Stoke-on-Trent and will be ideal for candidates located in Congleton, Biddulph, Chell, Brown Edge, Endon, Tunstall, Newcastle under Lyme and the surrounding areas. All applications will be considered, so if you think you have what it takes to become an important part of our team then please send your CV. Or call in to our offices atCVM World Ltd, Tunstall Road Industrial Estate. Knypersley. ST8 7BD. If you would like an informal chat to find out more about the role, please call the office on and ask for Paul Moss If you have not heard from us within 30 days of applying, then it is likely your application has been unsuccessful JBRP1_UKTJ
Quality Assurance Engineerup to 2 Year ContractBirmingham Competitive Rates Due to the nature of the role & the industry you are working in, you will be required to achieve UK BPSS & SC clearance We are looking for a Quality Specialist to support the Audit Programme. Ideally, you will have come from a Production or Manufacturing background (not maintenance) with strong Quality, Audit and Investigation experience as you will be carrying out Physical Inspections. Day to Day Responsibilities - Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program development. Development of Quality cost estimates based on Statements of Work (SOW) assigned. Develop and implement processes for determining, verifying and meeting Customer SOW requirements Verification of product conformity to design Verification of compliance to Customers' requirements Participate in the maintenance of processes, procedures and metrics to assure program, contract, customer and regulatory requirements are adhered to Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery Verification of compliance to Regulatory requirements Identifying opportunities for corrective action while performing product or process verification Performs auditing, surveillance and monitoring against the approved audit plan, identifies and documents discrepancies and management of corrective actions to completion Segregation and control of non-conforming items Performs preliminary review and disposition of non-conformance Identifies repetitive or significant or non-conformance's and initiates requests for corrective action Conducts product review with customer during product or process verification To facilitate and sustain a Just Culture within the Maintenance/Production Organisation Participate with stakeholders in the analysis process of unfavourable process data, customer complaints and metric results formulating mitigation plans utilizing the closed loop preventive / corrective action process Represents Quality in design reviews, with regard: Routine verification of product conformance to design requirements, providing objective evidence of results Performs bench-marking and other forms of analysis to ensure specified processes capability levels are achievedEssential Experience we are looking for - Maintenance/Modification experience in a civil or military environment Part 21 experience Safety Management Systems knowledge and experience Previous industry experience in the application of aviation safety policy Safety investigation and root cause corrective action experience, within the aviation industry Aviation Quality Management System (QMS) experience Ability to identify help needed and coordinate with the appropriate leaders and team members Qualified Auditor with experience in auditing techniques Experience compiling and reporting statistical dataIdeal, but not essential experience - Preferably degree qualified, or equivalent, but not essential MRB QA experience First Article Inspection experience Knowledge of MAA/CAA/EASA (Part 145/Part M). Experience with Data Analytics. Familiar with company Process and Procedures would be beneficial. Demonstrated written and verbal communication skills. Demonstrated analytical/problem solving skills. Detail oriented. Demonstrated high level of dependability, interpersonal skills, initiative, adaptability, decision-making, and problem solving and organization skills. Customer focused ability to work independently or as part of a team. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 05, 2024
Full time
Quality Assurance Engineerup to 2 Year ContractBirmingham Competitive Rates Due to the nature of the role & the industry you are working in, you will be required to achieve UK BPSS & SC clearance We are looking for a Quality Specialist to support the Audit Programme. Ideally, you will have come from a Production or Manufacturing background (not maintenance) with strong Quality, Audit and Investigation experience as you will be carrying out Physical Inspections. Day to Day Responsibilities - Participates in Quality reviews of proposals, contracts, regulatory, program and customer requirements to develop quality assurance strategies, plans and tests for hardware and software products, processes and services ensuring early quality involvement in program development. Development of Quality cost estimates based on Statements of Work (SOW) assigned. Develop and implement processes for determining, verifying and meeting Customer SOW requirements Verification of product conformity to design Verification of compliance to Customers' requirements Participate in the maintenance of processes, procedures and metrics to assure program, contract, customer and regulatory requirements are adhered to Validation of work instructions, tooling requirements, certifications, process standards, policies and procedures Identify and documents discrepancies, segregates and controls non-conforming items to prevent unintended use or delivery Verification of compliance to Regulatory requirements Identifying opportunities for corrective action while performing product or process verification Performs auditing, surveillance and monitoring against the approved audit plan, identifies and documents discrepancies and management of corrective actions to completion Segregation and control of non-conforming items Performs preliminary review and disposition of non-conformance Identifies repetitive or significant or non-conformance's and initiates requests for corrective action Conducts product review with customer during product or process verification To facilitate and sustain a Just Culture within the Maintenance/Production Organisation Participate with stakeholders in the analysis process of unfavourable process data, customer complaints and metric results formulating mitigation plans utilizing the closed loop preventive / corrective action process Represents Quality in design reviews, with regard: Routine verification of product conformance to design requirements, providing objective evidence of results Performs bench-marking and other forms of analysis to ensure specified processes capability levels are achievedEssential Experience we are looking for - Maintenance/Modification experience in a civil or military environment Part 21 experience Safety Management Systems knowledge and experience Previous industry experience in the application of aviation safety policy Safety investigation and root cause corrective action experience, within the aviation industry Aviation Quality Management System (QMS) experience Ability to identify help needed and coordinate with the appropriate leaders and team members Qualified Auditor with experience in auditing techniques Experience compiling and reporting statistical dataIdeal, but not essential experience - Preferably degree qualified, or equivalent, but not essential MRB QA experience First Article Inspection experience Knowledge of MAA/CAA/EASA (Part 145/Part M). Experience with Data Analytics. Familiar with company Process and Procedures would be beneficial. Demonstrated written and verbal communication skills. Demonstrated analytical/problem solving skills. Detail oriented. Demonstrated high level of dependability, interpersonal skills, initiative, adaptability, decision-making, and problem solving and organization skills. Customer focused ability to work independently or as part of a team. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the UK. We work on highly complex projects and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we're continuing to build this team of experts. We're seeking a Business Development Manager who will report to the CEO and be responsible for eSentio's customer acquisition and revenue generation within the large law (UK Top 50) market. The primary goal of the Business Development Manager will be developing and executing comprehensive sales plans. Every member of the eSentio team is a professional and is expected to proactively manage their own work outcomes and quality, while collaborating across the organization. At eSentio you'll Develop and execute a comprehensive sales plan to drive revenue growth within the UK top 50 legal market. Prospect for new clients and manage the sales cycle from lead generation to closing deals. Meet and exceed sales quotas, while also focusing on client account management, retention, and up-selling opportunities Build and maintain strong relationships with key stakeholders in the legal industry. Collaborate with internal teams to ensure successful delivery of solutions and services to clients. Stay informed about industry trends, competitive landscape, and client needs to help develop sales strategies. We need you to have 5+ years of related experience in the professional services arena, preferably in a legal environment 5+ years of experience selling technical professional services to large law firms and legal departments. An understanding of the business drivers of legal technology. 5+ years of successful due diligence and deal structuring. Experience developing sales and territory plans. Excellent interpersonal, communication and presentation skills Comfort working with senior leaders of organizations (CIO, CFO, Managing Partners etc.). Strong relationship building skills. Existing contacts in the legal industry. Some of the cool things include We're a remote-forward company, and this position can be located in or near any major city in the UK. We provide a competitive compensation plan with a generous bonus program We offer health insurance, health care cash plan and long term sickness benefits Regular team informational and celebrational check-ins, and semi-annual in person events An awesome group of smart and determined coworkers, including an industry expert, female CEO If you believe you have the unique and exceptional skills, professionalism, and determination to excel in this role, we're eager to meet you! Have you worked in the large law UK market?
May 05, 2024
Full time
eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the UK. We work on highly complex projects and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we're continuing to build this team of experts. We're seeking a Business Development Manager who will report to the CEO and be responsible for eSentio's customer acquisition and revenue generation within the large law (UK Top 50) market. The primary goal of the Business Development Manager will be developing and executing comprehensive sales plans. Every member of the eSentio team is a professional and is expected to proactively manage their own work outcomes and quality, while collaborating across the organization. At eSentio you'll Develop and execute a comprehensive sales plan to drive revenue growth within the UK top 50 legal market. Prospect for new clients and manage the sales cycle from lead generation to closing deals. Meet and exceed sales quotas, while also focusing on client account management, retention, and up-selling opportunities Build and maintain strong relationships with key stakeholders in the legal industry. Collaborate with internal teams to ensure successful delivery of solutions and services to clients. Stay informed about industry trends, competitive landscape, and client needs to help develop sales strategies. We need you to have 5+ years of related experience in the professional services arena, preferably in a legal environment 5+ years of experience selling technical professional services to large law firms and legal departments. An understanding of the business drivers of legal technology. 5+ years of successful due diligence and deal structuring. Experience developing sales and territory plans. Excellent interpersonal, communication and presentation skills Comfort working with senior leaders of organizations (CIO, CFO, Managing Partners etc.). Strong relationship building skills. Existing contacts in the legal industry. Some of the cool things include We're a remote-forward company, and this position can be located in or near any major city in the UK. We provide a competitive compensation plan with a generous bonus program We offer health insurance, health care cash plan and long term sickness benefits Regular team informational and celebrational check-ins, and semi-annual in person events An awesome group of smart and determined coworkers, including an industry expert, female CEO If you believe you have the unique and exceptional skills, professionalism, and determination to excel in this role, we're eager to meet you! Have you worked in the large law UK market?
My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual Spanish/English Customer Service Representative to join their busy, successful, Customer Care Team. Paying £25-27Kpa depending on experience. Job Summary: To be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this, the Account Coordinator will be required to liaise & work closely with other areas of the organisation as specified above. Key Responsibilities: To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts To resolve customer complaints and invoice queries To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc) To implement process improvements which will improve operational effectiveness and enhance profitability To ensure that customer account records are kept up to date for audit purposes To identify and resolve with the data management team any master data errors affecting the OTC process To provide support for other members of the team (and back up as required for other CFT teams)
May 05, 2024
Full time
My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual Spanish/English Customer Service Representative to join their busy, successful, Customer Care Team. Paying £25-27Kpa depending on experience. Job Summary: To be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this, the Account Coordinator will be required to liaise & work closely with other areas of the organisation as specified above. Key Responsibilities: To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service To respond effectively to queries relating to customer orders and deliveries To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts To resolve customer complaints and invoice queries To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc) To implement process improvements which will improve operational effectiveness and enhance profitability To ensure that customer account records are kept up to date for audit purposes To identify and resolve with the data management team any master data errors affecting the OTC process To provide support for other members of the team (and back up as required for other CFT teams)
Quest Search and Selection Ltd
Leicester, Leicestershire
RELOCATION OPPORTUNITY - Quest Search & Selection are currently partnering with this heritage retailer & establishment with only 70 years' experience . Looking for a number of vacancies within Europe and also further afield with the likes of Brunei & the Falklands. The role of a Multi site Store Manager will be running a F&B/Retail operation within a expat community within the posted country. This business sells everything from hot food, drinks & impulse convenience purchases. The roles & responsibilities of this Multi-site Store Manager - Food role - Responsible for managing all operations and leading a team within the Cafe/Bar & Retail Cafe environment. Deliver safe, efficient, and customer-focused service, compliant with UK and local legislation. Manage stock security, availability, and presentation, addressing discrepancies and planning deliveries. Analyse financial reports to drive business improvements in consultation with the Line Manager. Control cash flow through sales maximization, expenditure control, and minimising losses. Develop employees, ensuring compliance with health and safety standards and job descriptions. Ensure legal compliance, cleanliness, and hygiene standards, reporting defects and resolving issues. Implement outlet security procedures during open and closed periods. This involves taking responsibility for profit & loss, revenue, stock and service targets. Recruitment of team, including performance monitoring, mentoring, and training. The requirements of this Multi-site Store Manager - Food role - You will have 3 Years + experience within in management or supervisory role within restaurants, cafe, coffee shops, F&B or supermarket experience. That you have managed your own P&L or budgets. leadership of people and team and making sure that you have a track record of success recruiting staff and monitoring their performance. Experience of living abroad is desirable but not essential. The understanding that though you may have a preference of a location that this is a global role and that you will generally be rotating sites every 3 + years Must be familiar with example Word, Excel etc. A full clean driving licence. Must have full Right to work in the UK. The benefits of this Multi-site Store Manager - Food Housing will be provided Car for work usage Eligible for tax free Free food provided in some location Primary Schooling (for most locations) 22 Days holiday plus 8 bank holidays Generous company pension scheme 10% staff discount Reasonable relocation allowances One Air ticket to UK per annum This is a great opportunity for the right candidate who is keen to relocate and be part of a community. If you feel that this opportunity sounds like you, please send your cv today quoting the reference no.JO-36 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
May 05, 2024
Full time
RELOCATION OPPORTUNITY - Quest Search & Selection are currently partnering with this heritage retailer & establishment with only 70 years' experience . Looking for a number of vacancies within Europe and also further afield with the likes of Brunei & the Falklands. The role of a Multi site Store Manager will be running a F&B/Retail operation within a expat community within the posted country. This business sells everything from hot food, drinks & impulse convenience purchases. The roles & responsibilities of this Multi-site Store Manager - Food role - Responsible for managing all operations and leading a team within the Cafe/Bar & Retail Cafe environment. Deliver safe, efficient, and customer-focused service, compliant with UK and local legislation. Manage stock security, availability, and presentation, addressing discrepancies and planning deliveries. Analyse financial reports to drive business improvements in consultation with the Line Manager. Control cash flow through sales maximization, expenditure control, and minimising losses. Develop employees, ensuring compliance with health and safety standards and job descriptions. Ensure legal compliance, cleanliness, and hygiene standards, reporting defects and resolving issues. Implement outlet security procedures during open and closed periods. This involves taking responsibility for profit & loss, revenue, stock and service targets. Recruitment of team, including performance monitoring, mentoring, and training. The requirements of this Multi-site Store Manager - Food role - You will have 3 Years + experience within in management or supervisory role within restaurants, cafe, coffee shops, F&B or supermarket experience. That you have managed your own P&L or budgets. leadership of people and team and making sure that you have a track record of success recruiting staff and monitoring their performance. Experience of living abroad is desirable but not essential. The understanding that though you may have a preference of a location that this is a global role and that you will generally be rotating sites every 3 + years Must be familiar with example Word, Excel etc. A full clean driving licence. Must have full Right to work in the UK. The benefits of this Multi-site Store Manager - Food Housing will be provided Car for work usage Eligible for tax free Free food provided in some location Primary Schooling (for most locations) 22 Days holiday plus 8 bank holidays Generous company pension scheme 10% staff discount Reasonable relocation allowances One Air ticket to UK per annum This is a great opportunity for the right candidate who is keen to relocate and be part of a community. If you feel that this opportunity sounds like you, please send your cv today quoting the reference no.JO-36 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
About the role As the Head of Legal and Compliance at Hokodo, you will lead the development of our legal and compliance function, overseeing key projects such as financing rounds and international expansions and ensuring adherence to regulatory obligations. Your strategic guidance will be critical in managing risks across various domains, from corporate and commercial to regulatory compliance and litigation. Collaborating closely with senior leadership, you'll drive the negotiation and structuring of complex transactions while optimising legal spend and fostering best practices. This role offers the opportunity to shape the legal and compliance landscape of a high-growth startup, making a direct impact on our trajectory and success. Location: We would like you to work from our office in London or Paris for two days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce. About Hokodo We're an international and diverse team, based in London, Vilnius and Paris, working to modernise B2B payments. Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants. We are scaling rapidly across Western Europe, with a list of stellar clients and have raised a total of over $50 million to support our mission of enabling 1 million businesses to access a better way to pay by 2025 . Join us in our efforts, as we have already made good progress with 50,000+ businesses regularly using Hokodo , but need your support to take us to the next level! What you'll be doing - If you get excited by the following, this is the role for you. Lead the legal and compliance function within Hokodo. Support the management team with strategic decision making on topics such as international expansion and development of our payment, lending and insurance products. Support and manage the legal structuring, negotiation and contracting for key projects such as debt and equity financing rounds, new product development, and the launch of new partnerships. Ensure we remain compliant with our regulatory obligations in particular in relation to our regulated payments and insurance entities. Ensure our corporate, IP, compliance, commercial and litigation risks are identified and managed. Oversight of our compliance infrastructure including our strategy and roadmap, policies and procedures, monitoring plan. Manage our relationships with external regulators and legal advisers, and ensure our legal spend is optimised. Develop best practices and training to help the business manage risks and drive the implementation of improved processes to help us scale. Who we're looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. At least 5 years experience post-qualification as a lawyer in the UK or EU Experience operating in a senior legal role within a UK or EU regulated financial services company Familiarity with payments regulations in the UK or EU Experience negotiating or managing complex transactions such as equity or debt financing Strategic thinker who can evaluate complex trade-offs to reach pragmatic implementable recommendations Ability to deal with ambiguity and work well in a fast-paced environment, without sacrificing attention to detail Comfortable managing complex stakeholder relationships including the board and internal and external executives and regulatory authorities. Comfort working in English, either as a first language or business fluent second language Nice to have: Exposure to work in an international environment Experience working with debt financing or securitisation structures French speaking Interview Process Intro, company fit and run through career history with the Talent team - 30-45 minutes - Video Call Technical, competency and team fit interview with the CEO - 60 minutes - Video Call Case Study - Prepare a customer review and present to the CEO and another member of leadership team - 60 minutes - Video Call Meet the team and Co Founder - Circa 90 minutes - Face 2 Face What's in it for you? We're offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team. We offer a highly competitive salary and benefits package, including share options. Share Options ️ Holiday entitlement : 25 days + bank holidays Annual Learning and Development budget ️ Globetrotter travel policy: Spend up to 60 days abroad each calendar year Health Insurance Taking well being seriously: Access to qualified therapist, confidentially via video or chat through Spill Enhanced Parental Leave Yearly offsites and other company socials: Previously, we have been to Malta & Majorca , as well as regular meetups in London, Paris and Lithuania . Pension: (we know this is not really a benefit - but we get asked a lot about pension contributions) Employer contribution of 3% and individual contribution of 5% based on qualified earnings. Our values Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out! Own the Outcome - We're committed to our tasks, and take pride in the outcome. It's never "not my job". We are bold, we are brave, and we embrace change in all its forms. Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other's time, input, and take local decisions where possible. Never Be Satisfied - We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something's not quite right, we crave to fix it. We're open to being challenged, and challenge others openly. No Passion, No Point - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too! Be Genuine (No BS) - We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what's best for each other, our customers and our company. Put simply, we care . Don't tick all of the boxes? Neither do we. We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything 'outside of the box', so if you don't meet all of the listed tickbox criteria, please do still apply as we'd love to hear from you. The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.
May 05, 2024
Full time
About the role As the Head of Legal and Compliance at Hokodo, you will lead the development of our legal and compliance function, overseeing key projects such as financing rounds and international expansions and ensuring adherence to regulatory obligations. Your strategic guidance will be critical in managing risks across various domains, from corporate and commercial to regulatory compliance and litigation. Collaborating closely with senior leadership, you'll drive the negotiation and structuring of complex transactions while optimising legal spend and fostering best practices. This role offers the opportunity to shape the legal and compliance landscape of a high-growth startup, making a direct impact on our trajectory and success. Location: We would like you to work from our office in London or Paris for two days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce. About Hokodo We're an international and diverse team, based in London, Vilnius and Paris, working to modernise B2B payments. Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants. We are scaling rapidly across Western Europe, with a list of stellar clients and have raised a total of over $50 million to support our mission of enabling 1 million businesses to access a better way to pay by 2025 . Join us in our efforts, as we have already made good progress with 50,000+ businesses regularly using Hokodo , but need your support to take us to the next level! What you'll be doing - If you get excited by the following, this is the role for you. Lead the legal and compliance function within Hokodo. Support the management team with strategic decision making on topics such as international expansion and development of our payment, lending and insurance products. Support and manage the legal structuring, negotiation and contracting for key projects such as debt and equity financing rounds, new product development, and the launch of new partnerships. Ensure we remain compliant with our regulatory obligations in particular in relation to our regulated payments and insurance entities. Ensure our corporate, IP, compliance, commercial and litigation risks are identified and managed. Oversight of our compliance infrastructure including our strategy and roadmap, policies and procedures, monitoring plan. Manage our relationships with external regulators and legal advisers, and ensure our legal spend is optimised. Develop best practices and training to help the business manage risks and drive the implementation of improved processes to help us scale. Who we're looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. At least 5 years experience post-qualification as a lawyer in the UK or EU Experience operating in a senior legal role within a UK or EU regulated financial services company Familiarity with payments regulations in the UK or EU Experience negotiating or managing complex transactions such as equity or debt financing Strategic thinker who can evaluate complex trade-offs to reach pragmatic implementable recommendations Ability to deal with ambiguity and work well in a fast-paced environment, without sacrificing attention to detail Comfortable managing complex stakeholder relationships including the board and internal and external executives and regulatory authorities. Comfort working in English, either as a first language or business fluent second language Nice to have: Exposure to work in an international environment Experience working with debt financing or securitisation structures French speaking Interview Process Intro, company fit and run through career history with the Talent team - 30-45 minutes - Video Call Technical, competency and team fit interview with the CEO - 60 minutes - Video Call Case Study - Prepare a customer review and present to the CEO and another member of leadership team - 60 minutes - Video Call Meet the team and Co Founder - Circa 90 minutes - Face 2 Face What's in it for you? We're offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team. We offer a highly competitive salary and benefits package, including share options. Share Options ️ Holiday entitlement : 25 days + bank holidays Annual Learning and Development budget ️ Globetrotter travel policy: Spend up to 60 days abroad each calendar year Health Insurance Taking well being seriously: Access to qualified therapist, confidentially via video or chat through Spill Enhanced Parental Leave Yearly offsites and other company socials: Previously, we have been to Malta & Majorca , as well as regular meetups in London, Paris and Lithuania . Pension: (we know this is not really a benefit - but we get asked a lot about pension contributions) Employer contribution of 3% and individual contribution of 5% based on qualified earnings. Our values Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out! Own the Outcome - We're committed to our tasks, and take pride in the outcome. It's never "not my job". We are bold, we are brave, and we embrace change in all its forms. Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other's time, input, and take local decisions where possible. Never Be Satisfied - We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something's not quite right, we crave to fix it. We're open to being challenged, and challenge others openly. No Passion, No Point - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too! Be Genuine (No BS) - We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what's best for each other, our customers and our company. Put simply, we care . Don't tick all of the boxes? Neither do we. We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything 'outside of the box', so if you don't meet all of the listed tickbox criteria, please do still apply as we'd love to hear from you. The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.
About Faculty Faculty transforms organisational performance through safe, impactful and human-led AI. We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle. We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists. Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship. Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely. Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online. AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely. About the role Faculty's in-house legal team works to proactively address legal issues so that Faculty can drive positive impact in the world. In many cases, there will be no precedent. This is one of those rare in-house roles where your work will often be at the cutting edge. As Legal Counsel, you will be a key contributor to both the legal team and the company as a whole - working across every issue Faculty faces. You'll provide sage advice on a wide range of legal issues, with a centre of gravity around commercial & public sector contracts, IP & licensing and privacy. This position is ideal for an ambitious lawyer with experience in private practice at a leading law firm and looking for their first in-house role, or for someone seeking a new in-house role, having come from that background. As the third lawyer in the team, you will be reporting to the Senior Legal Counsel, and working closely with our General Counsel, Contracts & Compliance Manager, Legal & Compliance Associate, legal and regulatory consultants and external lawyers, as well as other Faculty staff, and technical and commercial partners. What you'll be doing Commercial Contracting: Drafting and negotiating various technology and services contracts, including enterprise and public sector agreements and procurement processes. IP: Act as subject matter expert in IP matters related to AI services, including assignments, licensing, SaaS, sub-contracting, joint ventures, and IP-related to the Frontier product Privacy: Tailor GDPR principles to the unique contexts of NHS, government, and enterprise, including drafting DPAs, DSAs, DPIAs, and provide regular GDPR training to staff. Public Sector Procurement: application to frameworks, supporting bids, contracting on government and other large scale, complex frameworks, including GCloud, and Digital Outcomes amongst many. Product: experience in SaaS products and related considerations including contracting, service level agreements and typical risks. Generative AI & LLMs: Act as subject matter expert in IP, privacy, and regulatory issues surrounding LLMs, noting that Faculty is an official partner of OpenAI. Governance & Security: Support the rollout of the company's Governance, Risk, Compliance & Ethics functions, ensuring compliance with customer security and governance requirements, and drafting internal policies. Supporting the evolution of the Ethics Panel, helping Faculty support the right customers and build the right services & products. Regulatory: Understand forthcoming AI and UK privacy regulations, clinical risk regulations, US privacy requirements, and HIPAA and advising on the best course of action in innovative areas where there are no template answers. AI Safety: have an interest in and ability to support the leadership in interpreting and articulating our response to the challenges of delivering safe, fair and ethical AI. Employment: Support the People team with UK & international employment issues, including contract updates and exit matters. Who we're looking for: Qualifications: We expect the successful candidate to have 2+ years PQE depending on appropriate skill and experience, and we are open to candidates with substantially more experience than that. Trained and qualified with a leading international law firm and worked in commercial technology and IP teams with exposure to privacy compliance. Strong background in commercial technology law, capable of providing counsel, negotiation, and drafting for complex contracts involving IP, privacy, government frameworks, product design and compliance, subcontracting & multi party agreements, compliance, and governance and able to adapt to provide support on employment, property, disputes, and risk management Core competencies: Technical excellence in commercial law, IP, and privacy, capable of adapting to a wide range of contract-related demands and legal issues. Experience of procurement law and interacting with the government is a plus. Highly organised, able to help streamline our systems and processes as we scale into a large international company. Experience with Ironclad, DocuSign, Asana and Google Workplace are pluses Self-driven, efficient, and proactive in addressing business needs requiring rapid and proactive support. Collaborative, personable and a real team player. We are a small legal team and we work closely with each other on a daily basis - we would like someone who is ready to invest in that culture and make an effort to be a great team player. We would also like someone who is able to integrate across the business and work closely with our commercial and technical delivery teams. Comfortable with data science and AI concepts and the services and products that we are delivering and that our customers require, to be able to enter into discussion and contract drafting that properly encapsulates our work. Additional skills (Beneficial): Litigation: Experience in dispute management. Corporate: Knowledge of employee equity schemes, company equity, fundraising, mergers and acquisitions, partnerships, and joint ventures. Ethics: Involvement in corporate ethics policies and processes, including customer selection and product design. International: Experience in establishing overseas entities and familiarity with US IP, licensing, and employment regulations. What we can offer you The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions. Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet. You'll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally. Another unique aspect of this role is the exposure you will receive to a business offering both consultancy services and an AI product. From a legal perspective, this means your role will be especially diverse and no day will be the same. Fostering talent is one of our core values, it's built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.
May 05, 2024
Full time
About Faculty Faculty transforms organisational performance through safe, impactful and human-led AI. We are Europe's leading applied AI company, and saw its potential a decade ago - long before the current hype cycle. We founded in 2014 with our Fellowship programme, training academics to become commercial data scientists. Today, we provide over 300 global customers with industry-leading software, and bespoke AI consultancy for retail, healthcare, energy, and governmental organisations, as well as our award winning Fellowship. Our expertise and safety credentials are such that OpenAI asked us to be their first technical partner, helping customers deploy cutting-edge generative AI safely. Our high-impact work has saved lives through forecasting NHS demand during covid, produced green energy by routing boats towards the wind, slashed marketing spend by predicting customer spending habits, and kept children safe online. AI is an epoch-defining technology. We want people to join us who can help our customers reap its enormous benefits safely. About the role Faculty's in-house legal team works to proactively address legal issues so that Faculty can drive positive impact in the world. In many cases, there will be no precedent. This is one of those rare in-house roles where your work will often be at the cutting edge. As Legal Counsel, you will be a key contributor to both the legal team and the company as a whole - working across every issue Faculty faces. You'll provide sage advice on a wide range of legal issues, with a centre of gravity around commercial & public sector contracts, IP & licensing and privacy. This position is ideal for an ambitious lawyer with experience in private practice at a leading law firm and looking for their first in-house role, or for someone seeking a new in-house role, having come from that background. As the third lawyer in the team, you will be reporting to the Senior Legal Counsel, and working closely with our General Counsel, Contracts & Compliance Manager, Legal & Compliance Associate, legal and regulatory consultants and external lawyers, as well as other Faculty staff, and technical and commercial partners. What you'll be doing Commercial Contracting: Drafting and negotiating various technology and services contracts, including enterprise and public sector agreements and procurement processes. IP: Act as subject matter expert in IP matters related to AI services, including assignments, licensing, SaaS, sub-contracting, joint ventures, and IP-related to the Frontier product Privacy: Tailor GDPR principles to the unique contexts of NHS, government, and enterprise, including drafting DPAs, DSAs, DPIAs, and provide regular GDPR training to staff. Public Sector Procurement: application to frameworks, supporting bids, contracting on government and other large scale, complex frameworks, including GCloud, and Digital Outcomes amongst many. Product: experience in SaaS products and related considerations including contracting, service level agreements and typical risks. Generative AI & LLMs: Act as subject matter expert in IP, privacy, and regulatory issues surrounding LLMs, noting that Faculty is an official partner of OpenAI. Governance & Security: Support the rollout of the company's Governance, Risk, Compliance & Ethics functions, ensuring compliance with customer security and governance requirements, and drafting internal policies. Supporting the evolution of the Ethics Panel, helping Faculty support the right customers and build the right services & products. Regulatory: Understand forthcoming AI and UK privacy regulations, clinical risk regulations, US privacy requirements, and HIPAA and advising on the best course of action in innovative areas where there are no template answers. AI Safety: have an interest in and ability to support the leadership in interpreting and articulating our response to the challenges of delivering safe, fair and ethical AI. Employment: Support the People team with UK & international employment issues, including contract updates and exit matters. Who we're looking for: Qualifications: We expect the successful candidate to have 2+ years PQE depending on appropriate skill and experience, and we are open to candidates with substantially more experience than that. Trained and qualified with a leading international law firm and worked in commercial technology and IP teams with exposure to privacy compliance. Strong background in commercial technology law, capable of providing counsel, negotiation, and drafting for complex contracts involving IP, privacy, government frameworks, product design and compliance, subcontracting & multi party agreements, compliance, and governance and able to adapt to provide support on employment, property, disputes, and risk management Core competencies: Technical excellence in commercial law, IP, and privacy, capable of adapting to a wide range of contract-related demands and legal issues. Experience of procurement law and interacting with the government is a plus. Highly organised, able to help streamline our systems and processes as we scale into a large international company. Experience with Ironclad, DocuSign, Asana and Google Workplace are pluses Self-driven, efficient, and proactive in addressing business needs requiring rapid and proactive support. Collaborative, personable and a real team player. We are a small legal team and we work closely with each other on a daily basis - we would like someone who is ready to invest in that culture and make an effort to be a great team player. We would also like someone who is able to integrate across the business and work closely with our commercial and technical delivery teams. Comfortable with data science and AI concepts and the services and products that we are delivering and that our customers require, to be able to enter into discussion and contract drafting that properly encapsulates our work. Additional skills (Beneficial): Litigation: Experience in dispute management. Corporate: Knowledge of employee equity schemes, company equity, fundraising, mergers and acquisitions, partnerships, and joint ventures. Ethics: Involvement in corporate ethics policies and processes, including customer selection and product design. International: Experience in establishing overseas entities and familiarity with US IP, licensing, and employment regulations. What we can offer you The Faculty team is diverse and distinctive, and we all come from different personal, professional and organisational backgrounds. We all have one thing in common: we are driven by a deep intellectual curiosity that powers us forward each day. This curiosity pushes us to seek truth and understanding in everything we do, to execute work in a nimble and pragmatic manner, to foster talent in one another and always to challenge assumptions. Faculty is the professional challenge of a lifetime. You'll be surrounded by an impressive group of brilliant minds working to achieve our collective goals. Our consultants, product developers, business development specialists, operations professionals and more all bring something unique to Faculty, and you'll learn something new from everyone you meet. You'll also have the opportunity to make your mark on a high-growth start-up now poised to expand internationally. Another unique aspect of this role is the exposure you will receive to a business offering both consultancy services and an AI product. From a legal perspective, this means your role will be especially diverse and no day will be the same. Fostering talent is one of our core values, it's built into our culture and what we offer. Faculty was founded by people who are passionate about continuous learning, and adding value to our people.
Requisition #: 13853 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. SUMMARY Ansys is the global leader in engineering simulation. We help the world's most innovative companies deliver radically better products to their customers. If you've ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge, or put on wearable technology, chances are you've used a product where Ansys software played a critical role in its creation. The Materials Science Business Unit within Ansys, formerly Granta Design Ltd, is the leader in materials information technology - software, information resources, and services to advance materials education, and to enable better, greener, safer products. As an Angular / TypeScript Software Engineer within Ansys Granta, you will be responsible for building front-ends to our flagship product, GRANTA MI, the leading system for materials information management. RESPONSIBILITIES • Developing clean, maintainable cross-browser code in Angular, TypeScript, JavaScript and HTML/CSS to drive a new generation of web applications. • Championing User Experience across our software development process. • Explaining, communicating and drafting UI designs. MINIMUM QUALIFICATIONS • Knowledge of cross-browser Angular, TypeScript, JavaScript, HTML and CSS • Experience of designing and implementing Angular applications • An eye for design and visual aesthetics and attention to detail • Strong communication skills and the ability to draft and visually communicate UI design • Experience with unit and end to end testing frameworks for web applications At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE'RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
May 05, 2024
Full time
Requisition #: 13853 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. SUMMARY Ansys is the global leader in engineering simulation. We help the world's most innovative companies deliver radically better products to their customers. If you've ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge, or put on wearable technology, chances are you've used a product where Ansys software played a critical role in its creation. The Materials Science Business Unit within Ansys, formerly Granta Design Ltd, is the leader in materials information technology - software, information resources, and services to advance materials education, and to enable better, greener, safer products. As an Angular / TypeScript Software Engineer within Ansys Granta, you will be responsible for building front-ends to our flagship product, GRANTA MI, the leading system for materials information management. RESPONSIBILITIES • Developing clean, maintainable cross-browser code in Angular, TypeScript, JavaScript and HTML/CSS to drive a new generation of web applications. • Championing User Experience across our software development process. • Explaining, communicating and drafting UI designs. MINIMUM QUALIFICATIONS • Knowledge of cross-browser Angular, TypeScript, JavaScript, HTML and CSS • Experience of designing and implementing Angular applications • An eye for design and visual aesthetics and attention to detail • Strong communication skills and the ability to draft and visually communicate UI design • Experience with unit and end to end testing frameworks for web applications At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE'RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
The Head of Legal manages and provides leadership to the CGT Catapult legal team who advise on a wide range of contractual and legal matters. The Head of Legal will take the lead on negotiations of contract wording to ensure that the interests of CGT Catapult are protected and that the agreed commercial position is correctly positioned in contracts to ensure that CGT Catapult can meet the contractual obligations it enters into. The Head of Legal will work with the senior Business Development team to ensure that precedent documents and negotiated agreements meet the needs of CGT Catapult. This is a wide ranging role covering many aspects of legal practice. The Head of Legal will be expected to provide advice in a wide variety of contractual situations for example property leases, collaboration agreements, clinical trial agreements, intellectual property licenses, sales terms and conditions. As such the candidate needs a broad knowledge of contract law along with an interest in expanding their working knowledge in many diverse areas of legal practice such as Subsidy Control, where appropriate. The Head of Legal will be the "go to" legal expert within CGT Catapult and will manage our interactions with external legal counsel. As part of the Business Development, Legal, and IP group, the Head of Legal will participate in regular meetings to provide information and recommendations on strategic business decisions. Key Accountabilities: Heading up and managing the Legal group at CGT Catapult. Managing our relationship with external legal counsel. Advising the company on a broad range of legal matters. Working closely with all business streams, including the business development team, IP, Technology and Process Innovation (TPI) team, the CGT Catapult Manufacturing Innovation Centres (Braintree and Stevenage), Skills, Clinical Adoption, the CGT Catapult Edinburgh facility, and any other CGT Catapult group to deliver legal agreements that enable and protect the business arrangements required. Provision of Company Secretarial services to the CGT Catapult Board (currently outsourced). Accountable for Data Protection policies within the organization performing the role of Data Protection Officer. Interaction with key stakeholders both internally and externally. Experience: Demonstrable skills in handling a diverse range of legal matters. 5+ years working in house or in private practice with life science/biotechnology/healthcare companies is essential. Broad experience of leading negotiations of contractual terms. Experience of legal and IP issues that can arise when drafting R&D based agreements such as chain of title to IP rights and the enforceability of such contracts. Involvement in corporate issues and legal requirements facing new start-up organisations such and company secretarial and constitutional matters. Highly motivated, pragmatic and practical to support the mission of the Cell and Gene Therapy Catapult to accelerate the development of a commercial cell and gene-based therapy industry in the UK. Desire to establish a high profile career within cell and gene sector and the personal drive to help push the sector to be a commercial success. Excellent interpersonal and oral and written communication skills. Skilled negotiator. Ambitious, collaborative, driven. Ability to quickly interpret and discuss complex legal matters. Ability to work quickly and accurately with limited supervision along with the experience to realise when to seek advice from external counsel. Resilient, with excellent organisational skills and the ability to prioritise work whilst dealing with a high workload, changing priorities and tight deadlines. Excellent attention to detail. Proven ability to engage constructively with colleagues at all levels across the Company to deliver objectives and to respond to a wide range of customer and management needs. Ability to quickly establish credibility, build rapport and trust. Proven diplomacy skills with diverse groups of internal and external stakeholders. Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. High degree of motivation, problem solving skills and innovative thinking. A positive attitude towards learning, personal and professional development. Keeps up to date with professional knowledge, expertise and best practice.
May 05, 2024
Full time
The Head of Legal manages and provides leadership to the CGT Catapult legal team who advise on a wide range of contractual and legal matters. The Head of Legal will take the lead on negotiations of contract wording to ensure that the interests of CGT Catapult are protected and that the agreed commercial position is correctly positioned in contracts to ensure that CGT Catapult can meet the contractual obligations it enters into. The Head of Legal will work with the senior Business Development team to ensure that precedent documents and negotiated agreements meet the needs of CGT Catapult. This is a wide ranging role covering many aspects of legal practice. The Head of Legal will be expected to provide advice in a wide variety of contractual situations for example property leases, collaboration agreements, clinical trial agreements, intellectual property licenses, sales terms and conditions. As such the candidate needs a broad knowledge of contract law along with an interest in expanding their working knowledge in many diverse areas of legal practice such as Subsidy Control, where appropriate. The Head of Legal will be the "go to" legal expert within CGT Catapult and will manage our interactions with external legal counsel. As part of the Business Development, Legal, and IP group, the Head of Legal will participate in regular meetings to provide information and recommendations on strategic business decisions. Key Accountabilities: Heading up and managing the Legal group at CGT Catapult. Managing our relationship with external legal counsel. Advising the company on a broad range of legal matters. Working closely with all business streams, including the business development team, IP, Technology and Process Innovation (TPI) team, the CGT Catapult Manufacturing Innovation Centres (Braintree and Stevenage), Skills, Clinical Adoption, the CGT Catapult Edinburgh facility, and any other CGT Catapult group to deliver legal agreements that enable and protect the business arrangements required. Provision of Company Secretarial services to the CGT Catapult Board (currently outsourced). Accountable for Data Protection policies within the organization performing the role of Data Protection Officer. Interaction with key stakeholders both internally and externally. Experience: Demonstrable skills in handling a diverse range of legal matters. 5+ years working in house or in private practice with life science/biotechnology/healthcare companies is essential. Broad experience of leading negotiations of contractual terms. Experience of legal and IP issues that can arise when drafting R&D based agreements such as chain of title to IP rights and the enforceability of such contracts. Involvement in corporate issues and legal requirements facing new start-up organisations such and company secretarial and constitutional matters. Highly motivated, pragmatic and practical to support the mission of the Cell and Gene Therapy Catapult to accelerate the development of a commercial cell and gene-based therapy industry in the UK. Desire to establish a high profile career within cell and gene sector and the personal drive to help push the sector to be a commercial success. Excellent interpersonal and oral and written communication skills. Skilled negotiator. Ambitious, collaborative, driven. Ability to quickly interpret and discuss complex legal matters. Ability to work quickly and accurately with limited supervision along with the experience to realise when to seek advice from external counsel. Resilient, with excellent organisational skills and the ability to prioritise work whilst dealing with a high workload, changing priorities and tight deadlines. Excellent attention to detail. Proven ability to engage constructively with colleagues at all levels across the Company to deliver objectives and to respond to a wide range of customer and management needs. Ability to quickly establish credibility, build rapport and trust. Proven diplomacy skills with diverse groups of internal and external stakeholders. Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. High degree of motivation, problem solving skills and innovative thinking. A positive attitude towards learning, personal and professional development. Keeps up to date with professional knowledge, expertise and best practice.
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 05, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Transport Compliance Manager An exciting new Transport and Compliance Manager opportunity at DX! Must have CPC (Domestic/International) All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: This role proactively manages the compliance of operator licence and the inspection, repair and maintenance of the vehicle fleet. In addition, you will manage the on-boarding of PAYE drivers and sub-contractors whilst playing an active role in building efficiency and continuous improvement. Key responsibilities Responsible for managing the fleet compliance for the depot. Managing vehicle service planning in line with company policy Ensure all inspections, checks, tachograph calibration checks and RFL are carried out on time and in line with company policy Carryout driver licence checks for PAYE/Agency and sub-contractor drivers in line with company policy. Management of driver licence mandates and confirming monthly checks have been carried out and reported into Engineering. Ensuring all pre-use and end of use checks are being carried out by all drivers and the information is recorded in line with company policy. Complete sub-contractor reviews Produce relevant reporting and management information to increase efficiency, business improvement and customer satisfaction Essential criteria for this role CPC Manager (National / International) Qualification Specialist in driver and vehicle legislation Transport compliance background/experience Benefits: Competitive Rates of Pay Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!
May 05, 2024
Full time
Transport Compliance Manager An exciting new Transport and Compliance Manager opportunity at DX! Must have CPC (Domestic/International) All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: This role proactively manages the compliance of operator licence and the inspection, repair and maintenance of the vehicle fleet. In addition, you will manage the on-boarding of PAYE drivers and sub-contractors whilst playing an active role in building efficiency and continuous improvement. Key responsibilities Responsible for managing the fleet compliance for the depot. Managing vehicle service planning in line with company policy Ensure all inspections, checks, tachograph calibration checks and RFL are carried out on time and in line with company policy Carryout driver licence checks for PAYE/Agency and sub-contractor drivers in line with company policy. Management of driver licence mandates and confirming monthly checks have been carried out and reported into Engineering. Ensuring all pre-use and end of use checks are being carried out by all drivers and the information is recorded in line with company policy. Complete sub-contractor reviews Produce relevant reporting and management information to increase efficiency, business improvement and customer satisfaction Essential criteria for this role CPC Manager (National / International) Qualification Specialist in driver and vehicle legislation Transport compliance background/experience Benefits: Competitive Rates of Pay Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!
Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
May 05, 2024
Full time
Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Role: PPC Lead Location: Leeds, LS15 8GB (with hybrid working after completion of training) Salary: £40-£45k pa plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday to Friday, 40 hrs pw Start Date : 1st July 2024 Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 20 years' experience, helping over 800,000 patients in England manage their NHS prescriptions from request through to delivery. What's in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases Buying and Selling Annual Leave Scheme What you'll be doing? This is an exciting opportunity for a marketer to join the UK's biggest online pharmacy. In the role of digital marketing lead you will think data first and have a growth mindset with a strong commercial focus. You will has be strategic, creative and have the ability to build solid. Collaborative relationships. Your role will include the following: Planning and executing all digital marketing - including PPC, Paid App, Leadgen and other test channels through both agencies and internal teams Measuring and reporting on performance of campaigns and assessing against goals (traffic. CVR and CPA) Supporting monthly and annual planning with robust, insight-based recommendations Regularly review competitor activity and deliver a competitive advantage through targeting, creative and channel mix Identify trends and insights to optimise spend and performance Use a range of analytical tools to evaluate end-to-end customer experience across multiple channels and customer touch points Management and measurement of digital and website performance against KPI's Maintain GDPR compliance across all digital acquisition activity Who are we looking for? 5 years' experience in digital marketing Experience managing large budgets PPC/PaidApp experience Degree level qualified Expert knowledge in GoogleAds, GA4, Firebase and Excel Strong attention to detail/accuracy and able to manage multiple tasks and projects simultaneously Complementary analytical and creative ability Growth mindset and able to push boundaries/challenge the status quo What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to work in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. Job Type: Full-time Pay: £40,000.00-£45,000.00 per year
May 05, 2024
Full time
Role: PPC Lead Location: Leeds, LS15 8GB (with hybrid working after completion of training) Salary: £40-£45k pa plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: Monday to Friday, 40 hrs pw Start Date : 1st July 2024 Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 20 years' experience, helping over 800,000 patients in England manage their NHS prescriptions from request through to delivery. What's in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases Buying and Selling Annual Leave Scheme What you'll be doing? This is an exciting opportunity for a marketer to join the UK's biggest online pharmacy. In the role of digital marketing lead you will think data first and have a growth mindset with a strong commercial focus. You will has be strategic, creative and have the ability to build solid. Collaborative relationships. Your role will include the following: Planning and executing all digital marketing - including PPC, Paid App, Leadgen and other test channels through both agencies and internal teams Measuring and reporting on performance of campaigns and assessing against goals (traffic. CVR and CPA) Supporting monthly and annual planning with robust, insight-based recommendations Regularly review competitor activity and deliver a competitive advantage through targeting, creative and channel mix Identify trends and insights to optimise spend and performance Use a range of analytical tools to evaluate end-to-end customer experience across multiple channels and customer touch points Management and measurement of digital and website performance against KPI's Maintain GDPR compliance across all digital acquisition activity Who are we looking for? 5 years' experience in digital marketing Experience managing large budgets PPC/PaidApp experience Degree level qualified Expert knowledge in GoogleAds, GA4, Firebase and Excel Strong attention to detail/accuracy and able to manage multiple tasks and projects simultaneously Complementary analytical and creative ability Growth mindset and able to push boundaries/challenge the status quo What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to work in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. Job Type: Full-time Pay: £40,000.00-£45,000.00 per year
Customer Service Manager M4 Corridor Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you. Key accountabilities of the Customer Service Manager role Implement high standards of processes and procedures Manage complex or escalated customer complaints through to resolution Use continuous improvement to implement learnings Communicate and influence at a senior level with strong stakeholder management skills Drive performance within the team Continuously build strong relationships About you To be successful in our clients Customer Service Manager role you will need: Experience in leading customer service teams Understanding of the impact on service for the wider business Excellent people leadership skills with the ability to lead change Self-motivated, ambitious and determined Track record of achievement and success This is a fantastic role for an established Customer Service Manager who thrives when delivering results through their team and wants to make a real positive impact on the company. Please apply with your most recent CV. BBBH30486
May 05, 2024
Full time
Customer Service Manager M4 Corridor Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you. Key accountabilities of the Customer Service Manager role Implement high standards of processes and procedures Manage complex or escalated customer complaints through to resolution Use continuous improvement to implement learnings Communicate and influence at a senior level with strong stakeholder management skills Drive performance within the team Continuously build strong relationships About you To be successful in our clients Customer Service Manager role you will need: Experience in leading customer service teams Understanding of the impact on service for the wider business Excellent people leadership skills with the ability to lead change Self-motivated, ambitious and determined Track record of achievement and success This is a fantastic role for an established Customer Service Manager who thrives when delivering results through their team and wants to make a real positive impact on the company. Please apply with your most recent CV. BBBH30486
Clerical Officer Criminal Justice Grade AA - £22,860 Permanent Full Time & Part Time / Will consider Job Share Rose Hill, Headquarters Merseyside Police Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment? At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police, we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step. You're not just a number to us. You've got to know you'll love working here. It's as important to us as you 'being the right fit'. We want to help you feel what it's like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, if you like what you hear, then we'd love you to apply! Job purpose: To provide an administrative support service for the Prosecutions Unit to maximise the efficiency and effectiveness of a centralised Prosecutions Unit. Knowledge and experience: An ability to interpret police and criminal justice procedures and the Criminal Justice system to administer the duties of the role effectively. Knowledge of, or a commitment to learn, force software within the Criminal Justice framework, such as Niche and Interfaces with Criminal Justice Partners. Proficient keyboard skills with a good knowledge of relevant Force IT systems e.g. Xhibit, PNC (not exhaustive) or a commitment to develop personal skills to interrogate and learn relevant force databases to deliver a quality service to customers internally and externally. Good communication skills to ensure accurate information is issued and obtained from all customers/agencies/partners. The ability to prioritise and organise workloads to ensure timescales are met. Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system. Clear and demonstrable professional and ethical standards which enable the postholder to promote a positive image of the team and Merseyside Police. Please use the attached JDQ and Leadership Framework on our website Benefits At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as: 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service. Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary. Access to on-site gyms - HQ and OCC Option to become a member of the onsite unions. Discounts from various retailers via tha the Blue Light Scheme Cycle to work scheme. Taskers Salary sacrifice car scheme Hybrid/Agile working (role dependant) Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Flexible working opportunities 7am - 19:00 - (must work during the core working hours 10:00-15:00 ) Generous maternity/paternity and adoption leave entitlements. Sick pay provisions Our commitment to Diversity, Equality and Inclusion Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before. We particularly welcome applications from women and black & ethnic minority candidates. To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Outreach team please view our website
May 05, 2024
Full time
Clerical Officer Criminal Justice Grade AA - £22,860 Permanent Full Time & Part Time / Will consider Job Share Rose Hill, Headquarters Merseyside Police Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment? At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police, we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step. You're not just a number to us. You've got to know you'll love working here. It's as important to us as you 'being the right fit'. We want to help you feel what it's like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, if you like what you hear, then we'd love you to apply! Job purpose: To provide an administrative support service for the Prosecutions Unit to maximise the efficiency and effectiveness of a centralised Prosecutions Unit. Knowledge and experience: An ability to interpret police and criminal justice procedures and the Criminal Justice system to administer the duties of the role effectively. Knowledge of, or a commitment to learn, force software within the Criminal Justice framework, such as Niche and Interfaces with Criminal Justice Partners. Proficient keyboard skills with a good knowledge of relevant Force IT systems e.g. Xhibit, PNC (not exhaustive) or a commitment to develop personal skills to interrogate and learn relevant force databases to deliver a quality service to customers internally and externally. Good communication skills to ensure accurate information is issued and obtained from all customers/agencies/partners. The ability to prioritise and organise workloads to ensure timescales are met. Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system. Clear and demonstrable professional and ethical standards which enable the postholder to promote a positive image of the team and Merseyside Police. Please use the attached JDQ and Leadership Framework on our website Benefits At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as: 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service. Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary. Access to on-site gyms - HQ and OCC Option to become a member of the onsite unions. Discounts from various retailers via tha the Blue Light Scheme Cycle to work scheme. Taskers Salary sacrifice car scheme Hybrid/Agile working (role dependant) Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters. Flexible working opportunities 7am - 19:00 - (must work during the core working hours 10:00-15:00 ) Generous maternity/paternity and adoption leave entitlements. Sick pay provisions Our commitment to Diversity, Equality and Inclusion Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before. We particularly welcome applications from women and black & ethnic minority candidates. To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups. To find out more about the support on offer from our dedicated Outreach team please view our website
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role The Legal team sits at the heart of Revolut as one of the most important areas of our business. This focused bunch supports all other Revolut teams, helping us achieve our goals each and every day Are you a problem solver? This one's for you! We're looking for a Commercial Legal Counsel to help negotiate a wide range of commercial agreements. You'll help shape the strategy and approach to commercial negotiations to deliver the best outcome for Revolut. Our Commercial lawyers dig deep to understand both the technical requirements and commercial drivers behind the deal. We're not back-seat passengers - we help drive commercial deals through to completion. We're solutions-focused and we support all our Product and Services teams to Get it Done. You'll be part of a talented, ambitious, and social Legal team. Excited to join? We can't wait to have you on board. What you'll be doing Drafting, reviewing, and negotiating a variety of commercial contracts Providing time-sensitive legal, commercial, operational, and regulatory advice to internal stakeholders on all aspects of a commercial deal Serving as lead counsel and project manager on strategic deals and projects Resolving issues that arise in existing commercial relationships Developing and implementing efficient and streamlined contract negotiation and vendor management processes Developing and maintaining standard form agreements and building processes to reduce the legal support required for these agreements What you'll need 3-5 years of PQE Excellent academic credentials To excel at leadership while also undertaking executional work, handling significant and complex legal matters with short turnaround times Exceptional stakeholder management, project management, and communication skills Nice to have Experience working in-house Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
May 05, 2024
Full time
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role The Legal team sits at the heart of Revolut as one of the most important areas of our business. This focused bunch supports all other Revolut teams, helping us achieve our goals each and every day Are you a problem solver? This one's for you! We're looking for a Commercial Legal Counsel to help negotiate a wide range of commercial agreements. You'll help shape the strategy and approach to commercial negotiations to deliver the best outcome for Revolut. Our Commercial lawyers dig deep to understand both the technical requirements and commercial drivers behind the deal. We're not back-seat passengers - we help drive commercial deals through to completion. We're solutions-focused and we support all our Product and Services teams to Get it Done. You'll be part of a talented, ambitious, and social Legal team. Excited to join? We can't wait to have you on board. What you'll be doing Drafting, reviewing, and negotiating a variety of commercial contracts Providing time-sensitive legal, commercial, operational, and regulatory advice to internal stakeholders on all aspects of a commercial deal Serving as lead counsel and project manager on strategic deals and projects Resolving issues that arise in existing commercial relationships Developing and implementing efficient and streamlined contract negotiation and vendor management processes Developing and maintaining standard form agreements and building processes to reduce the legal support required for these agreements What you'll need 3-5 years of PQE Excellent academic credentials To excel at leadership while also undertaking executional work, handling significant and complex legal matters with short turnaround times Exceptional stakeholder management, project management, and communication skills Nice to have Experience working in-house Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application. No ping pong tables or bean bag chairs, just benefits you actually want Get what you need to succeed Financial benefits that show we value your work Medical insurance for you and your close ones Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall. Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs. Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people. Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.