Business Unit: Chief Operating Office Salary range: £41,600 - £57,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Admin to support our platform operations, provisioning, managing, and maintaining our Power Platform environments and services, facilitating the enablement of users and the deployment of solutions and service updates, and overseeing the day-to-day monitoring and management of our Power Platform services to ensure service effectiveness. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Day-to-day management of our Power Platform environments across our pro-dev and citizen-developer communities, provisioning, configuring, and enabling services in line with approved design patterns and best practices to meet business and operational requirements. Managing user access processes, setup of security controls and application of licenses for the Power Platform to enable projects/squads to quickly mobilise and for the business to maintain operational effectiveness once live. Monitoring and troubleshooting the performance, security, capacity, availability, and reliability of the Power Platform, providing MI reports to support governance reviews and leadership updates. Working with our COE SMEs to build and enable foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Providing technical input to the Release Management process such that change is effectively managed and deployments appropriately prioritised and scheduled. Working with COE SMEs to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use. This includes the Microsoft Wave Releases and product specific updates. Keeping up to date with the latest features, updates, and enhancements of the Power Platform components and services We need you to have Relevant experience in configuring, managing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power B. A solid understanding of the Microsoft Power Platform architecture, components, and services, specifically Power Platform environments, Dataverse, Admin Centre and Azure Active Directory. A working knowledge of Azure DevOps, with experience in provisioning and deploying pipelines and projects for the Power Platform. A proficiency in using PowerShell, REST APIs, and developer tools to automate administrative tasks. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Knowledge and experience in using the COE Starter Kit, Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-900 (Power Platform Fundamentals), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
May 18, 2024
Full time
Business Unit: Chief Operating Office Salary range: £41,600 - £57,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Admin to support our platform operations, provisioning, managing, and maintaining our Power Platform environments and services, facilitating the enablement of users and the deployment of solutions and service updates, and overseeing the day-to-day monitoring and management of our Power Platform services to ensure service effectiveness. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Day-to-day management of our Power Platform environments across our pro-dev and citizen-developer communities, provisioning, configuring, and enabling services in line with approved design patterns and best practices to meet business and operational requirements. Managing user access processes, setup of security controls and application of licenses for the Power Platform to enable projects/squads to quickly mobilise and for the business to maintain operational effectiveness once live. Monitoring and troubleshooting the performance, security, capacity, availability, and reliability of the Power Platform, providing MI reports to support governance reviews and leadership updates. Working with our COE SMEs to build and enable foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Providing technical input to the Release Management process such that change is effectively managed and deployments appropriately prioritised and scheduled. Working with COE SMEs to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use. This includes the Microsoft Wave Releases and product specific updates. Keeping up to date with the latest features, updates, and enhancements of the Power Platform components and services We need you to have Relevant experience in configuring, managing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power B. A solid understanding of the Microsoft Power Platform architecture, components, and services, specifically Power Platform environments, Dataverse, Admin Centre and Azure Active Directory. A working knowledge of Azure DevOps, with experience in provisioning and deploying pipelines and projects for the Power Platform. A proficiency in using PowerShell, REST APIs, and developer tools to automate administrative tasks. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Knowledge and experience in using the COE Starter Kit, Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-900 (Power Platform Fundamentals), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
Business Unit: Chief Operating Office Salary range: £68,000 - £92,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Technical Lead to spearhead our COE service capabilities, guiding on platform enablement and adoption strategy, shaping our platform roadmap, and evaluating and implementing new service component capabilities to create the foundational services upon which projects/squads can develop their solutions. You will work closely with our Microsoft fast-track advisors, 3rd party partners and our platform service teams to safeguard service effectiveness and coordinate evergreen strategy and the introduction of new Power Platform service components and capabilities in line with our wider Microsoft ecosystem controls. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing As custodian of our Power Platform component register and technical service capabilities, you will be responsible for safeguarding platform adoption, maintaining our governance controls and enforcing standards and best practice across our pro-dev and citizen-dev communities. Working collaboratively with COE leadership to develop and implement a platform enablement and adoption strategy for the Power Platform, incorporating evergreen requirements as well as COE approved design patterns. Working with our COE SMEs to build foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use and where applicable, forming an implementation plan to test these ahead of general release. This includes the Microsoft Wave Releases and product specific updates. Providing technical oversight of our platform operations, including capacity management, service management, environment management, user and licensing management and security controls. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Technical Lead or Solution Architect role. Extensive knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform, with a deep understanding of its capabilities and limitations and how to leverage them to meet business requirements. Knowledge and experience in designing, implementing and managing complex Power Platform environment strategies to support coexistence and effective route-to-live, preferably using automated pipeline deployment via Azure DevOps. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
May 18, 2024
Full time
Business Unit: Chief Operating Office Salary range: £68,000 - £92,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Technical Lead to spearhead our COE service capabilities, guiding on platform enablement and adoption strategy, shaping our platform roadmap, and evaluating and implementing new service component capabilities to create the foundational services upon which projects/squads can develop their solutions. You will work closely with our Microsoft fast-track advisors, 3rd party partners and our platform service teams to safeguard service effectiveness and coordinate evergreen strategy and the introduction of new Power Platform service components and capabilities in line with our wider Microsoft ecosystem controls. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing As custodian of our Power Platform component register and technical service capabilities, you will be responsible for safeguarding platform adoption, maintaining our governance controls and enforcing standards and best practice across our pro-dev and citizen-dev communities. Working collaboratively with COE leadership to develop and implement a platform enablement and adoption strategy for the Power Platform, incorporating evergreen requirements as well as COE approved design patterns. Working with our COE SMEs to build foundational service components to support new service design patterns and evergreen capabilities to enable projects/squads to develop on these. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to assess evergreen change for the Power Platform, identifying and impact assessing changes to key service components in-use and where applicable, forming an implementation plan to test these ahead of general release. This includes the Microsoft Wave Releases and product specific updates. Providing technical oversight of our platform operations, including capacity management, service management, environment management, user and licensing management and security controls. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Technical Lead or Solution Architect role. Extensive knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform, with a deep understanding of its capabilities and limitations and how to leverage them to meet business requirements. Knowledge and experience in designing, implementing and managing complex Power Platform environment strategies to support coexistence and effective route-to-live, preferably using automated pipeline deployment via Azure DevOps. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build. Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process. Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role. Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform. Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
May 18, 2024
Full time
Business Unit: Chief Operating Office Salary range: £68,000 - £90,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting, accelerating, and governing the adoption and delivery of the Microsoft Business Applications platform. We are at the heart of our digital strategy, working with the latest technology offerings and with our COE services highly in demand, it makes this an incredibly exciting time to join the team. We are looking for an experienced Power Platform Senior Solution Designer to lead our COE design advisory and assurance services, guiding colleagues and project teams/squads on Power Platform best practice, design/development standards and alignment to strategic architecture. You will evaluate and approve design proposals, facilitate COE assurance review forums, and represent the COE in formal design boards. You will work closely with our Microsoft fast-track advisors, 3rd party partners, enterprise architecture and solution design community to determine and shape best practices and design standards. Your work will be varied and high pace, but more importantly, interesting and fun! Sound good? Then read on and apply What you'll be doing Working directly with our Enterprise Architecture leads to inform strategic architecture for the Power Platform and translate this into design patterns for solution designers across our tribes/projects. Working collaboratively with SMEs from Microsoft, our 3rd party partners and from within the business to shape solution ideas and determine approved patterns for the adoption and implementation of Power Platform solutions and services. Reviewing and impact assessing all Power Platform design submissions to ratify compliance with reference architecture and COE approved design patterns, with decision making authority on approval to proceed to build. Working with colleagues and projects/squads to provide SME advice during project initiation and ideation, guiding them on best practice, standards and what to consider as part of the design assurance process. Represent COE in technical governance forums, providing advice, feedback and decisions in relation to adoption and implementation of Power Platform components and services. Acting as a gatekeeper and safety-net for our Power Platform service, supporting COE leadership by proactively identifying risks and issues and intervening to prevent problems before they happen. Working with the COE team to document standards and best practices for adoption and implementation of Power Platform components and services, ensuring all documentation is accurate, consistent and up-to-date and in line with latest features and best-practice guidance from Microsoft. Leading and mentoring COE colleagues to support their development and to advance collective skills and capabilities within the COE. We need you to have Extensive experience (5+ years) in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Power Virtual Agents and Power BI, preferably in a Solution Architect or Solution Designer role. Knowledge and experience in applying best practices and standards for developing and maintaining secure, scalable, and performant solutions on the Microsoft Power Platform. Extensive knowledge of the capabilities and limitations of the Microsoft Power Platform and how to leverage them to meet business requirements. Knowledge and experience implementing the many integration options and methods for connecting the Microsoft Power Platform with other Microsoft and 3rd party services and data sources, including Microsoft 365 and Azure services. Knowledge of the licensing and governance models for the Microsoft Power Platform and how to optimize the usage and cost of the platform. Ability to communicate effectively with technical and non-technical stakeholders, demonstrate the value proposition of the Microsoft Power Platform and provide guidance and support for adoption and change management. It's a bonus if you have but not essential Experience performing in a Centre Of Excellence role, ideally in a Microsoft Power Platform capacity. Knowledge and experience of Azure Power Platform integrations and services such as Azure Application Insights, Azure Service Bus, Functions, Logic Apps and Synapse link. It would also be beneficial to have experience in Microsoft Digital Contact Center Platform and Open AI. Microsoft certification: PL-600 (Power Platform Solution Architect), AZ-900 (Azure Fundamentals) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 16 May 2024 GMT Daylight Time Applications close: 30 May 2024 GMT Daylight Time
Contact Centre Manager, Agency, £20.85 per hour, Southend Your new role Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures.Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant adults/children as directed by the identified social work teams at dedicated venues that are appropriate.You will receive and respond to referrals for supervised contact from local authorities, CAFCASS and solicitors in respect of private contact arrangements, assess private referrals, arrange and conduct meetings with parents individually.As the Allan Cole Contact Centre is accredited by the NACCC, the Contact Co-ordinator is required to attend training as directed by the NACCC. (This is required for the accreditation) What you'll need to succeed To be successful in this position, you must be ISA registered as the post involves Regulated Activity.Knowledge of data protection, legislation safeguarding processes and procedures.Knowledge of child development and attachment theories as well as experience of devising and maintaining administrative systems, including Word and Excel. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
May 18, 2024
Contractor
Contact Centre Manager, Agency, £20.85 per hour, Southend Your new role Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures.Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant adults/children as directed by the identified social work teams at dedicated venues that are appropriate.You will receive and respond to referrals for supervised contact from local authorities, CAFCASS and solicitors in respect of private contact arrangements, assess private referrals, arrange and conduct meetings with parents individually.As the Allan Cole Contact Centre is accredited by the NACCC, the Contact Co-ordinator is required to attend training as directed by the NACCC. (This is required for the accreditation) What you'll need to succeed To be successful in this position, you must be ISA registered as the post involves Regulated Activity.Knowledge of data protection, legislation safeguarding processes and procedures.Knowledge of child development and attachment theories as well as experience of devising and maintaining administrative systems, including Word and Excel. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #
Role title: Residential Childcare Worker x 10 Salary: 34 hours: £24,278 - £27,362 per annum. 37 hours: £26,421 to £29,777 per annum. (Plus sleep in allowance & evening / weekend enhancements) Package: 37 hour posts x 6 34 hour posts x 4 Work Base: Sylva Gardens, Children's Residential Home, Llandudno, Conwy, North Wales Manager details for informal discussion: Fiona Dennison Section Manager Do you want to work to make a positive difference to the lives of young people? We are passionate about working together to make a positive difference to the lives of children and young people to 'have the best life possible' by providing them with a supportive and homely environment that is centred on their individual needs. This will be achieved by putting the child / young person at the centre of all support planning and developing strategies that will enable the child/young person to develop skills in all aspects of their life to give them independence and feeling included in their communities based on what is important to them. Sylva Garden's is a Registered Children's Home for 3 children up to the age of 18. The role of the support worker is to: Provide support in a homely environment which is unique to each child/young person where they feel happy and safe. Work as a team providing bespoke support unique to each child's development needs. You will be expected to: Ensure that you promote, and value 'Active Support', 'Positive Behaviour Support' and the 'Reduction of Restrictive Practices' approaches as a central method of enabling children and young people to engage more in their daily lives; building strong relationships with those surrounding them, developing independent living skills and becoming active members within their communities through delivering high quality care. Be able to deal with difficult encounters and critical situations and apply appropriate / innovative strategies in supporting children/young people to manage behaviours that challenge. Demonstrate commitment, openness, and willing to engage with the approach to the model of care in order to meet the needs of the children/young people. Create a homely, warm, kind, friendly, environment ensuring that all your actions are transparent and open for discussion in professional supervision in accordance with the Codes of Professional Practice for Social Care. Develop trusted professional relationships with children and young people to keep them safe, balancing empowerment and limit setting in a nurturing, supportive and consistent way. Develop own skills to successfully communicate with the child/young person following a strategy that they would understand. Work unsociable hours on a rota basis and undertake sleep-in duties, waking nights to meet the individual needs of the children and young people. What we are looking for from you: To have experience of working effectively with children and young people who present challenging behaviours. Ability to complete the All Wales Induction Framework and any other relevant training within first 6 months of employment in order to register with Social Care Wales. Ability to achieve the QCF Level 3 in Health and Social Care children and young people in order to maintain registration with Social Care Wales as a Residential Childcare Worker. Ability to achieve a Level 3 Positive Behaviour Support qualification to understand why people display behaviours of concern and support them to manage these behaviours. Undertake training to gain skills to be able to effectively communicate with the children and young people e.g. Makaton, PECs. Care Workers can work in other care settings within the county. Settings include those supporting individuals with learning disabilities and /or complex emotional and behavioural needs and full training and support will be provided. For a formal discussion about the post please contact: Sonia Booth on Or Emma Edwards on We will also be holding 2 information sessions to enable interested applicants to find out more about the post. Please contact Sonia Booth or Emma Edwards for further information and details. Manager details for informal discussion: Sonia Booth, Team Manager Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other. Conwy is committed to safeguarding. Qualifications and references will be verified. In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on for further advice. Applicants can only apply for the role directly via the authorities online recruitment portal, locating the role on the site and then completing the application form in full. The authority does not accept CV's without an application form. Mae'r ffurflen hon ar gael yn Gymraeg hefyd. Role title: Gweithwyr Gofal Plant Preswyl Salary: 34 awr: £24,278 - £27,362 y flwyddyn. 37 awr: £26,421 to £29,777 y flwyddyn. (A lwfans cysgu i mewn ac ychwanegiadau ar gyfer y gyda'r nos / penwythnosau. Package: 37 awr x 6 34 awr x 4 Parhaol Work Base: Cartref Preswyl Plant Sylva Gardens - Llandudno, Conwy, Gogledd Cymru Job Category/type: Gofal Cymdeithasol Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Fiona Dennison Rheolwr Adain Ydych chi eisiau gweithio i wneud gwahaniaeth cadarnhaol ym mywydau pobl ifanc? Rydym ni'n frwd dros weithio gyda'n gilydd i wneud gwahaniaeth cadarnhaol ym mywydau plant a phobl ifanc a'u galluogi i 'fyw'r bywyd gorau posib' drwy ddarparu amgylchedd cefnogol a chartrefol iddynt sy'n canolbwyntio ar eu hanghenion unigol. Gwneir hynny drwy osod y plant / pobl ifanc yn ganolog i'r holl gynlluniau cefnogi a strategaethau a ddatblygir i'w galluogi i fagu sgiliau ymhob agwedd ar eu bywydau a rhoi iddynt annibyniaeth ac ymdeimlad o gael eu cynnwys yn eu cymunedau, gyda phopeth yn seiliedig ar yr hyn sy'n bwysig iddynt. Mae Sylva Gardens yn Gartref Plant Cofrestredig ar gyfer tri o blant nes byddant yn ddeunaw oed. Swyddogaeth y gweithiwr cefnogi yw: Darparu cymorth mewn amgylchedd cartrefol sy'n unigryw i bob plentyn/person ifanc, lle maent yn teimlo'n hapus ac yn ddiogel. Gweithio fel tîm wrth ddarparu cymorth wedi'i deilwra yn ôl anghenion datblygu penodol pob plentyn. Bydd disgwyl i chi: Sicrhau eich bod yn hyrwyddo a gwerthfawrogi 'Cefnogaeth Weithredol', 'Cefnogi Ymddygiad Cadarnhaol' a 'Lleihau Arferion sy'n Cyfyngu' fel dulliau canolog o alluogi plant a phobl ifanc i chwarae mwy o ran yn eu bywydau bob dydd, meithrin perthnasoedd cadarn gyda'r bobl o'u cwmpas nhw, datblygu sgiliau byw'n annibynnol a dod yn aelodau gweithredol o'u cymunedau drwy ddarparu gofal o ansawdd uchel. Medru delio â sefyllfaoedd anodd a thyngedfennol a defnyddio strategaethau priodol / dyfeisgar wrth gefnogi plant a phobl ifanc i reoli ymddygiad heriol. Dangos ymroddiad, natur agored a pharodrwydd i weithio â'r dull gofal sydd wedi'i sefydlu i fodloni anghenion y plant/pobl ifanc. Creu amgylchedd cartrefol, cynnes, caredig a chyfeillgar gan sicrhau bod eich holl weithredoedd yn dryloyw ac yn agored i'w trafod yn rhan o oruchwyliaeth broffesiynol yn unol â'r Codau Ymarfer Proffesiynol Cenedlaethol ar gyfer Gofal Cymdeithasol. Datblygu cydberthnasau proffesiynol dibynadwy gyda phlant a phobl ifanc i'w cadw'n ddiogel, gan sicrhau cydbwysedd rhwng eu grymuso a gosod ffiniau mewn modd meithringar, cefnogol a chyson. Datblygu eich sgiliau eich hun er mwyn cyfathrebu'n llwyddiannus â'r plentyn/person ifanc gan ddilyn strategaeth y maent yn ei deall. Gweithio oriau anghymdeithasol ar sail rota, cysgu i mewn a gweithio dros nos er mwyn bodloni anghenion unigol y plant a'r bobl ifanc. Yr hyn rydym yn chwilio amdano gennych chi: Profiad o weithio'n effeithiol gyda phlant a phobl ifanc sy'n ymddwyn yn heriol. Gallu cwblhau Fframwaith Ymsefydlu Cymru Gyfan ac unrhyw hyfforddiant perthnasol arall yn y chwe mis cyntaf yn y swydd er mwyn cofrestru gyda Gofal Cymdeithasol Cymru. Gallu ennill cymhwyster Lefel 3 mewn Iechyd a Gofal Cymdeithasol Plant a Phobl Ifanc ar y Fframwaith Cymwysterau a Chredydau er mwyn cynnal cofrestriad â Gofal Cymdeithasol Cymru fel Gweithiwr Gofal Plant Preswyl. Gallu ennill cymhwyster Lefel 3 mewn Cefnogi Ymddygiad Cadarnhaol er mwyn deall pam fod pobl yn ymddwyn mewn ffyrdd sy'n peri pryder a gwybod sut i'w cefnogi i reoli ymddygiad felly. Cwblhau hyfforddiant i fagu sgiliau i fedru cyfathrebu'n effeithiol â'r plant a phobl ifanc, fel Makaton, symbolau PEC ac ati. Gall Weithwyr Gofal weithio mewn lleoliadau gofal eraill o fewn y sir . click apply for full job details
May 18, 2024
Full time
Role title: Residential Childcare Worker x 10 Salary: 34 hours: £24,278 - £27,362 per annum. 37 hours: £26,421 to £29,777 per annum. (Plus sleep in allowance & evening / weekend enhancements) Package: 37 hour posts x 6 34 hour posts x 4 Work Base: Sylva Gardens, Children's Residential Home, Llandudno, Conwy, North Wales Manager details for informal discussion: Fiona Dennison Section Manager Do you want to work to make a positive difference to the lives of young people? We are passionate about working together to make a positive difference to the lives of children and young people to 'have the best life possible' by providing them with a supportive and homely environment that is centred on their individual needs. This will be achieved by putting the child / young person at the centre of all support planning and developing strategies that will enable the child/young person to develop skills in all aspects of their life to give them independence and feeling included in their communities based on what is important to them. Sylva Garden's is a Registered Children's Home for 3 children up to the age of 18. The role of the support worker is to: Provide support in a homely environment which is unique to each child/young person where they feel happy and safe. Work as a team providing bespoke support unique to each child's development needs. You will be expected to: Ensure that you promote, and value 'Active Support', 'Positive Behaviour Support' and the 'Reduction of Restrictive Practices' approaches as a central method of enabling children and young people to engage more in their daily lives; building strong relationships with those surrounding them, developing independent living skills and becoming active members within their communities through delivering high quality care. Be able to deal with difficult encounters and critical situations and apply appropriate / innovative strategies in supporting children/young people to manage behaviours that challenge. Demonstrate commitment, openness, and willing to engage with the approach to the model of care in order to meet the needs of the children/young people. Create a homely, warm, kind, friendly, environment ensuring that all your actions are transparent and open for discussion in professional supervision in accordance with the Codes of Professional Practice for Social Care. Develop trusted professional relationships with children and young people to keep them safe, balancing empowerment and limit setting in a nurturing, supportive and consistent way. Develop own skills to successfully communicate with the child/young person following a strategy that they would understand. Work unsociable hours on a rota basis and undertake sleep-in duties, waking nights to meet the individual needs of the children and young people. What we are looking for from you: To have experience of working effectively with children and young people who present challenging behaviours. Ability to complete the All Wales Induction Framework and any other relevant training within first 6 months of employment in order to register with Social Care Wales. Ability to achieve the QCF Level 3 in Health and Social Care children and young people in order to maintain registration with Social Care Wales as a Residential Childcare Worker. Ability to achieve a Level 3 Positive Behaviour Support qualification to understand why people display behaviours of concern and support them to manage these behaviours. Undertake training to gain skills to be able to effectively communicate with the children and young people e.g. Makaton, PECs. Care Workers can work in other care settings within the county. Settings include those supporting individuals with learning disabilities and /or complex emotional and behavioural needs and full training and support will be provided. For a formal discussion about the post please contact: Sonia Booth on Or Emma Edwards on We will also be holding 2 information sessions to enable interested applicants to find out more about the post. Please contact Sonia Booth or Emma Edwards for further information and details. Manager details for informal discussion: Sonia Booth, Team Manager Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other. Conwy is committed to safeguarding. Qualifications and references will be verified. In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on for further advice. Applicants can only apply for the role directly via the authorities online recruitment portal, locating the role on the site and then completing the application form in full. The authority does not accept CV's without an application form. Mae'r ffurflen hon ar gael yn Gymraeg hefyd. Role title: Gweithwyr Gofal Plant Preswyl Salary: 34 awr: £24,278 - £27,362 y flwyddyn. 37 awr: £26,421 to £29,777 y flwyddyn. (A lwfans cysgu i mewn ac ychwanegiadau ar gyfer y gyda'r nos / penwythnosau. Package: 37 awr x 6 34 awr x 4 Parhaol Work Base: Cartref Preswyl Plant Sylva Gardens - Llandudno, Conwy, Gogledd Cymru Job Category/type: Gofal Cymdeithasol Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Fiona Dennison Rheolwr Adain Ydych chi eisiau gweithio i wneud gwahaniaeth cadarnhaol ym mywydau pobl ifanc? Rydym ni'n frwd dros weithio gyda'n gilydd i wneud gwahaniaeth cadarnhaol ym mywydau plant a phobl ifanc a'u galluogi i 'fyw'r bywyd gorau posib' drwy ddarparu amgylchedd cefnogol a chartrefol iddynt sy'n canolbwyntio ar eu hanghenion unigol. Gwneir hynny drwy osod y plant / pobl ifanc yn ganolog i'r holl gynlluniau cefnogi a strategaethau a ddatblygir i'w galluogi i fagu sgiliau ymhob agwedd ar eu bywydau a rhoi iddynt annibyniaeth ac ymdeimlad o gael eu cynnwys yn eu cymunedau, gyda phopeth yn seiliedig ar yr hyn sy'n bwysig iddynt. Mae Sylva Gardens yn Gartref Plant Cofrestredig ar gyfer tri o blant nes byddant yn ddeunaw oed. Swyddogaeth y gweithiwr cefnogi yw: Darparu cymorth mewn amgylchedd cartrefol sy'n unigryw i bob plentyn/person ifanc, lle maent yn teimlo'n hapus ac yn ddiogel. Gweithio fel tîm wrth ddarparu cymorth wedi'i deilwra yn ôl anghenion datblygu penodol pob plentyn. Bydd disgwyl i chi: Sicrhau eich bod yn hyrwyddo a gwerthfawrogi 'Cefnogaeth Weithredol', 'Cefnogi Ymddygiad Cadarnhaol' a 'Lleihau Arferion sy'n Cyfyngu' fel dulliau canolog o alluogi plant a phobl ifanc i chwarae mwy o ran yn eu bywydau bob dydd, meithrin perthnasoedd cadarn gyda'r bobl o'u cwmpas nhw, datblygu sgiliau byw'n annibynnol a dod yn aelodau gweithredol o'u cymunedau drwy ddarparu gofal o ansawdd uchel. Medru delio â sefyllfaoedd anodd a thyngedfennol a defnyddio strategaethau priodol / dyfeisgar wrth gefnogi plant a phobl ifanc i reoli ymddygiad heriol. Dangos ymroddiad, natur agored a pharodrwydd i weithio â'r dull gofal sydd wedi'i sefydlu i fodloni anghenion y plant/pobl ifanc. Creu amgylchedd cartrefol, cynnes, caredig a chyfeillgar gan sicrhau bod eich holl weithredoedd yn dryloyw ac yn agored i'w trafod yn rhan o oruchwyliaeth broffesiynol yn unol â'r Codau Ymarfer Proffesiynol Cenedlaethol ar gyfer Gofal Cymdeithasol. Datblygu cydberthnasau proffesiynol dibynadwy gyda phlant a phobl ifanc i'w cadw'n ddiogel, gan sicrhau cydbwysedd rhwng eu grymuso a gosod ffiniau mewn modd meithringar, cefnogol a chyson. Datblygu eich sgiliau eich hun er mwyn cyfathrebu'n llwyddiannus â'r plentyn/person ifanc gan ddilyn strategaeth y maent yn ei deall. Gweithio oriau anghymdeithasol ar sail rota, cysgu i mewn a gweithio dros nos er mwyn bodloni anghenion unigol y plant a'r bobl ifanc. Yr hyn rydym yn chwilio amdano gennych chi: Profiad o weithio'n effeithiol gyda phlant a phobl ifanc sy'n ymddwyn yn heriol. Gallu cwblhau Fframwaith Ymsefydlu Cymru Gyfan ac unrhyw hyfforddiant perthnasol arall yn y chwe mis cyntaf yn y swydd er mwyn cofrestru gyda Gofal Cymdeithasol Cymru. Gallu ennill cymhwyster Lefel 3 mewn Iechyd a Gofal Cymdeithasol Plant a Phobl Ifanc ar y Fframwaith Cymwysterau a Chredydau er mwyn cynnal cofrestriad â Gofal Cymdeithasol Cymru fel Gweithiwr Gofal Plant Preswyl. Gallu ennill cymhwyster Lefel 3 mewn Cefnogi Ymddygiad Cadarnhaol er mwyn deall pam fod pobl yn ymddwyn mewn ffyrdd sy'n peri pryder a gwybod sut i'w cefnogi i reoli ymddygiad felly. Cwblhau hyfforddiant i fagu sgiliau i fedru cyfathrebu'n effeithiol â'r plant a phobl ifanc, fel Makaton, symbolau PEC ac ati. Gall Weithwyr Gofal weithio mewn lleoliadau gofal eraill o fewn y sir . click apply for full job details
Client Services Coordinator Edinburgh £11.54 per hour + Holiday Pay Temporary Contract Reed Business Support are pleased to be working with an International Law firm based in Edinburgh City Centre. They're looking to onboard a client services coordinator on an initial temporary contract with a possibility of permanency. The successful candidate will be responsible for supporting with a variety of back and front office assistance. Monday - Friday 08:00 - 16:30Start date: ASAPOffice based Key responsibilities: - Set up meeting rooms with catering and lunch/breakfast orders (food and drink handling) - Ensure meeting rooms/client self service area and staff breakout areas are maintained to a very high standard. Meeting rooms are cleared and reset in a timely manner once vacated - Perform and log daily checks within the meeting room suite and client self service area, reporting any issues to the Assistant Facilities Manager or Facilities Co-ordinator. Provide high quality, reactive and pro-active support to these meeting rooms. - Assist with cover, in cases of absences, holidays etc for Reception. Person specifications: - Previous experience working in a Office Assistant / Customer Service role- Good customer service and communication skills- Good admin skills- Previous experience working with MS Office If you're interested in joining a friendly team and nice working environment, please apply now or contact Robbie Telfer at the Reed Edinburgh office for more details.
May 18, 2024
Full time
Client Services Coordinator Edinburgh £11.54 per hour + Holiday Pay Temporary Contract Reed Business Support are pleased to be working with an International Law firm based in Edinburgh City Centre. They're looking to onboard a client services coordinator on an initial temporary contract with a possibility of permanency. The successful candidate will be responsible for supporting with a variety of back and front office assistance. Monday - Friday 08:00 - 16:30Start date: ASAPOffice based Key responsibilities: - Set up meeting rooms with catering and lunch/breakfast orders (food and drink handling) - Ensure meeting rooms/client self service area and staff breakout areas are maintained to a very high standard. Meeting rooms are cleared and reset in a timely manner once vacated - Perform and log daily checks within the meeting room suite and client self service area, reporting any issues to the Assistant Facilities Manager or Facilities Co-ordinator. Provide high quality, reactive and pro-active support to these meeting rooms. - Assist with cover, in cases of absences, holidays etc for Reception. Person specifications: - Previous experience working in a Office Assistant / Customer Service role- Good customer service and communication skills- Good admin skills- Previous experience working with MS Office If you're interested in joining a friendly team and nice working environment, please apply now or contact Robbie Telfer at the Reed Edinburgh office for more details.
Position Title Customer Contact Team Leader Location Romford, Essex Salary Up to £32,000 plus uncapped commission and excellent benefit package Hours Monday - Friday, 8:00am - 8:00pm rotational shifts Primary Purpose of Role The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers. You will lead, coach and inspire a team of agents to drive performance to ensure a first-class quality service to our clients, customers, to ensure both management and client led KPIs are met. Supporting agents in their customer facing role by full understanding the telephony requirements, handling complaints and understanding in depth the client requirements and processes. Identify and championing opportunities for creating efficiencies through the interrogation of data. Working collaboratively with the Contact Centre Manager and other Team Leaders to ensure a high skilled, flexible workforce who are comfortable working in a target driven environment and to develop a culture of continuous improvement. Core Competencies Leadership Driving Performance Problem Solving and Decision Making Developing, Influencing and Inspiring Others. Key Responsibilities and Accountabilities Lead, manage and drive your team performance to meet KPI's and requirements. Ensuring prompt and accurate reporting to stakeholders as required. Demonstrate visible and active leadership supporting and challenging colleagues with respect, integrity and honesty. Driving individual and team performance through the setting of targets and other key measurements. Motivate and support agents to become the best they can be utilising the personal development tools, embracing training, coaching and through open and honest 2-way conversations. Supporting the recruitment of staff into the contact centre and the embedment of new staff into the team following completion of induction training. Delivery of the required quality standards within the quality assurance framework. Being a driver for change through analysis and interrogation of data both directly and indirectly impacting your team to identify opportunities for improvements Act as a point of escalation for both clients and client customers expressing dissatisfaction with the levels of service provided through the customer contact team. Skills and Experience Essential: Experience of leading a team or achieving results through others using established coaching and training methods. Evidence of achieving results through others/driving performance improvement. Data inquisitive and analytical to identify trends in activity. Adaptable, flexible, resilient and a champion for change. Highly proficient in Microsoft Office, and utilisation of CRM systems. High levels of emotional intelligence and strong interpersonal skills. Strong communicator and proven ability to inspire, motivate and support colleagues. Desirable: Strong driver of change and a continuous improvement mentality. Strong planning and organisation and able to work autonomously. Strong collaborator able to work across a wider business/organisation.
May 18, 2024
Full time
Position Title Customer Contact Team Leader Location Romford, Essex Salary Up to £32,000 plus uncapped commission and excellent benefit package Hours Monday - Friday, 8:00am - 8:00pm rotational shifts Primary Purpose of Role The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers. You will lead, coach and inspire a team of agents to drive performance to ensure a first-class quality service to our clients, customers, to ensure both management and client led KPIs are met. Supporting agents in their customer facing role by full understanding the telephony requirements, handling complaints and understanding in depth the client requirements and processes. Identify and championing opportunities for creating efficiencies through the interrogation of data. Working collaboratively with the Contact Centre Manager and other Team Leaders to ensure a high skilled, flexible workforce who are comfortable working in a target driven environment and to develop a culture of continuous improvement. Core Competencies Leadership Driving Performance Problem Solving and Decision Making Developing, Influencing and Inspiring Others. Key Responsibilities and Accountabilities Lead, manage and drive your team performance to meet KPI's and requirements. Ensuring prompt and accurate reporting to stakeholders as required. Demonstrate visible and active leadership supporting and challenging colleagues with respect, integrity and honesty. Driving individual and team performance through the setting of targets and other key measurements. Motivate and support agents to become the best they can be utilising the personal development tools, embracing training, coaching and through open and honest 2-way conversations. Supporting the recruitment of staff into the contact centre and the embedment of new staff into the team following completion of induction training. Delivery of the required quality standards within the quality assurance framework. Being a driver for change through analysis and interrogation of data both directly and indirectly impacting your team to identify opportunities for improvements Act as a point of escalation for both clients and client customers expressing dissatisfaction with the levels of service provided through the customer contact team. Skills and Experience Essential: Experience of leading a team or achieving results through others using established coaching and training methods. Evidence of achieving results through others/driving performance improvement. Data inquisitive and analytical to identify trends in activity. Adaptable, flexible, resilient and a champion for change. Highly proficient in Microsoft Office, and utilisation of CRM systems. High levels of emotional intelligence and strong interpersonal skills. Strong communicator and proven ability to inspire, motivate and support colleagues. Desirable: Strong driver of change and a continuous improvement mentality. Strong planning and organisation and able to work autonomously. Strong collaborator able to work across a wider business/organisation.
Support Worker - Supported Living Services- Adult Your new role To provide support to adults with a learning disability in their own homes and to access activities and facilities of their choice within their local community. The service: It supports disabled adults to make informed choices and have control of their lives regarding everyday living and their home. Actively promotes community presence and participation. Meets customers communication needs to ensure everyone is as engaged as possible. Must be a driver and own vehicle and be happy to use for work purposes Main Duties / Role Responsibilities:Provide support that enables adults with a learning disability to live in their own homes, providing support with everyday living which may mean providing support on a lone worker basis and on a rota basis.Support people in a person-centred way ensuring that the person's needs and wants are always your main priority.Write individual Support Plans with the people you support and take responsibility for putting the plan into practice. Comply with the individual's Support Plan.Produce risk assessments for individuals, activities and environmentsCommunicate with Learning Disabled Adults in a way that meets each individual's communication needs and convert and change information into a range of different formats, so they meet individual information needs including easy reading formats using photographs and symbols, video and audio methods.Keep in touch with, and talk to, family members, carers, colleagues, other professionals and organisations as required, so that all the services people want to use, fit together well.Attend individual reviews and other meetings, and give verbal and written feedback regarding the service the individual receives. This includes writing down information and storing information (e.g. on contact sheets, communication books and monitoring forms) in a way that protects people's private information in line with the Data Protection Act.Ensure that support is delivered in a way that is sensitive to cultural needs and recognises and actively promotes equal opportunities and anti-oppressive practice.Provide an appropriate level of physical and personal care in a way that recognises and promotes customers' right to be treated with dignity and respect.Ensure that people you support have choices regarding their food and drink and have enough food and drink to be healthy and hydratedTo administer medication (including rectal and oral) following training, and according to agreed procedures.To be aware of, and take the right actions, in situations of abuse or potential abuse involving a vulnerable adult, in line with Safeguarding Adults policy and proceduresContribute to service development, both within the service and in partnership with other agencies.Work as a member of the team, attending supervision, team meetings and training as required.Health and Safety policy and procedures and carry out Health and Safety checks.Be responsible for security and safety of services and equipment when required.Handle petty cash and individuals' money whom we support and keep appropriate financial records of transactions.To undertake other duties that maybe required from time to time. These shall be reasonable and commensurate with your knowledge base, skills, grading, and experience and will be agreed following discussion with your line manager. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Support Worker - Supported Living Services- Adult Your new role To provide support to adults with a learning disability in their own homes and to access activities and facilities of their choice within their local community. The service: It supports disabled adults to make informed choices and have control of their lives regarding everyday living and their home. Actively promotes community presence and participation. Meets customers communication needs to ensure everyone is as engaged as possible. Must be a driver and own vehicle and be happy to use for work purposes Main Duties / Role Responsibilities:Provide support that enables adults with a learning disability to live in their own homes, providing support with everyday living which may mean providing support on a lone worker basis and on a rota basis.Support people in a person-centred way ensuring that the person's needs and wants are always your main priority.Write individual Support Plans with the people you support and take responsibility for putting the plan into practice. Comply with the individual's Support Plan.Produce risk assessments for individuals, activities and environmentsCommunicate with Learning Disabled Adults in a way that meets each individual's communication needs and convert and change information into a range of different formats, so they meet individual information needs including easy reading formats using photographs and symbols, video and audio methods.Keep in touch with, and talk to, family members, carers, colleagues, other professionals and organisations as required, so that all the services people want to use, fit together well.Attend individual reviews and other meetings, and give verbal and written feedback regarding the service the individual receives. This includes writing down information and storing information (e.g. on contact sheets, communication books and monitoring forms) in a way that protects people's private information in line with the Data Protection Act.Ensure that support is delivered in a way that is sensitive to cultural needs and recognises and actively promotes equal opportunities and anti-oppressive practice.Provide an appropriate level of physical and personal care in a way that recognises and promotes customers' right to be treated with dignity and respect.Ensure that people you support have choices regarding their food and drink and have enough food and drink to be healthy and hydratedTo administer medication (including rectal and oral) following training, and according to agreed procedures.To be aware of, and take the right actions, in situations of abuse or potential abuse involving a vulnerable adult, in line with Safeguarding Adults policy and proceduresContribute to service development, both within the service and in partnership with other agencies.Work as a member of the team, attending supervision, team meetings and training as required.Health and Safety policy and procedures and carry out Health and Safety checks.Be responsible for security and safety of services and equipment when required.Handle petty cash and individuals' money whom we support and keep appropriate financial records of transactions.To undertake other duties that maybe required from time to time. These shall be reasonable and commensurate with your knowledge base, skills, grading, and experience and will be agreed following discussion with your line manager. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Foodhall Manager Nailsworth Competitive Bored of your current employer within food retail? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable retail manager that is driven to develop your career further. What better place to do that than in one of the UK's largest Garden Retail companies? What does this mean for me? Well, you will be working within a Centre with a knowledgeable team who love their jobs. Being able to learn off each other which will help develop your knowledge of retail as a whole. What will I be doing? This role is not going to be like a Foodhall Manager anywhere else in the industry, we mean it when we say no two days are the same - but that's what you get in such a large company. You will be managing the Foodhall area, overseeing the running of that area while also managing your own team. Who will I be working for? One of the Largest companies in the UK and always looking at where they can continue to grow in the future. They've built their foundations on a fantastic reputation and there's no questions around how they are one of the largest companies in the UK. What a great name to add to your CV! Very big on internal progression and are happy to move people between sites, so the option is there for you to grow within the company. You You'll already be working in the food retail space. You might be a manager who needs a new challenge or a manager that wants to take a step into the Horticulture world, either way, we want to hear from you. What's Next? Please contact me, Ben at (url removed), (phone number removed), or LinkedIn if you would like to talk through this role in a bit more detail. CV or no CV, we can still have a chat and sort formalities later on!
May 18, 2024
Full time
Foodhall Manager Nailsworth Competitive Bored of your current employer within food retail? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable retail manager that is driven to develop your career further. What better place to do that than in one of the UK's largest Garden Retail companies? What does this mean for me? Well, you will be working within a Centre with a knowledgeable team who love their jobs. Being able to learn off each other which will help develop your knowledge of retail as a whole. What will I be doing? This role is not going to be like a Foodhall Manager anywhere else in the industry, we mean it when we say no two days are the same - but that's what you get in such a large company. You will be managing the Foodhall area, overseeing the running of that area while also managing your own team. Who will I be working for? One of the Largest companies in the UK and always looking at where they can continue to grow in the future. They've built their foundations on a fantastic reputation and there's no questions around how they are one of the largest companies in the UK. What a great name to add to your CV! Very big on internal progression and are happy to move people between sites, so the option is there for you to grow within the company. You You'll already be working in the food retail space. You might be a manager who needs a new challenge or a manager that wants to take a step into the Horticulture world, either way, we want to hear from you. What's Next? Please contact me, Ben at (url removed), (phone number removed), or LinkedIn if you would like to talk through this role in a bit more detail. CV or no CV, we can still have a chat and sort formalities later on!
Location : Manchester City Centre Basic Salary : up to £55K plus bonus About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role :As our Operations Manager you'll provide effective management of the Underwriting Department within Consumer Lending, including day to day management of supervisors and Underwriters to ensure good consumer outcomes. Working closely with the Head of Consumer Lending and Senior Lending Operations Manager you'll drive the optimal balance between quality, risk and operational efficiency. Key Responsibilities Performance Delivery Deliver high performance, through direct reports, in line with the business requirements. This includes managing workloads within the team and resource planning. Ensure customer service standards and outcomes are delivered, in line with the behaviours expected and consumer duty regulation. Analyse feedback and performance data to identify trends in performance and set daily targets. Delivering daily plan to Head of Lending. Provide day-to-day leadership and direction to the team, setting the context, defining accountabilities, tasks and assignments, and establishing/maintaining boundaries for decision-making and approvals. Staff Management Develop supervisor and underwriting team members to achieve their personal and business objectives via monthly 1:1's, Monthly team meetings and regular coaching/feedback sessions. Assist in building a high-performance work environment, accelerating the performance of the team and individuals. Through collaboration with the Head of Lending, QA, Performance Coach and team managers, ensure that training and development strategies are in place to deliver quantifiable results. Directly manage absence/conduct/resources in line with company HR policies ensuring effective succession plans are in place for all supervisors and underwriters. Data Analysis & Reporting Develop and deliver an appropriate reporting suite of key performance measures for regular reporting purposes. Analyse performance trends and communicate results to the team and senior leadership. Help to define standards, managing risks through monitoring and controls. Take appropriate action to ensure compliance requirements, audits and verifications are completed in line with our business policies and procedures. Stakeholder Management Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness. Act as the escalation point for business and technical issues, ensuring that potential problem areas or trends are further escalated to the Head of Lending, as appropriate, along with recommended solutions. Work with Business development managers to ensure 360 feedback is provided on performance and attainment of targets monthly for Evolution and brokers. Qualifications (minimum): Minimum 2 years' experience in a departmental management role within the financial services industry, preferably in second charge mortgage lending. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. A good understanding of FCA regulation , Mcob /consumer duty. CEMAP is desirable. Here's what you'll get back: • Up to 25 days' annual leave + Bank Holidays• Your birthday off, every year!• A healthcare cash plan• A contributory pensions scheme, matched up to 5%• Long Service Awards• Cycle to work scheme• Life AssuranceWe are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
May 18, 2024
Full time
Location : Manchester City Centre Basic Salary : up to £55K plus bonus About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. The Role :As our Operations Manager you'll provide effective management of the Underwriting Department within Consumer Lending, including day to day management of supervisors and Underwriters to ensure good consumer outcomes. Working closely with the Head of Consumer Lending and Senior Lending Operations Manager you'll drive the optimal balance between quality, risk and operational efficiency. Key Responsibilities Performance Delivery Deliver high performance, through direct reports, in line with the business requirements. This includes managing workloads within the team and resource planning. Ensure customer service standards and outcomes are delivered, in line with the behaviours expected and consumer duty regulation. Analyse feedback and performance data to identify trends in performance and set daily targets. Delivering daily plan to Head of Lending. Provide day-to-day leadership and direction to the team, setting the context, defining accountabilities, tasks and assignments, and establishing/maintaining boundaries for decision-making and approvals. Staff Management Develop supervisor and underwriting team members to achieve their personal and business objectives via monthly 1:1's, Monthly team meetings and regular coaching/feedback sessions. Assist in building a high-performance work environment, accelerating the performance of the team and individuals. Through collaboration with the Head of Lending, QA, Performance Coach and team managers, ensure that training and development strategies are in place to deliver quantifiable results. Directly manage absence/conduct/resources in line with company HR policies ensuring effective succession plans are in place for all supervisors and underwriters. Data Analysis & Reporting Develop and deliver an appropriate reporting suite of key performance measures for regular reporting purposes. Analyse performance trends and communicate results to the team and senior leadership. Help to define standards, managing risks through monitoring and controls. Take appropriate action to ensure compliance requirements, audits and verifications are completed in line with our business policies and procedures. Stakeholder Management Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness. Act as the escalation point for business and technical issues, ensuring that potential problem areas or trends are further escalated to the Head of Lending, as appropriate, along with recommended solutions. Work with Business development managers to ensure 360 feedback is provided on performance and attainment of targets monthly for Evolution and brokers. Qualifications (minimum): Minimum 2 years' experience in a departmental management role within the financial services industry, preferably in second charge mortgage lending. Excellent leadership and people management skills, with the ability to motivate and inspire teams. Proficiency in data analysis and reporting, with experience using analytics tools. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. A good understanding of FCA regulation , Mcob /consumer duty. CEMAP is desirable. Here's what you'll get back: • Up to 25 days' annual leave + Bank Holidays• Your birthday off, every year!• A healthcare cash plan• A contributory pensions scheme, matched up to 5%• Long Service Awards• Cycle to work scheme• Life AssuranceWe are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.If you need any support with completing this application, please contact us and we will be happy to assist. As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.REF-
Garden Centre Manager London Competitive Bored of being in your current management role? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable Garden Centre manager who is driven to develop your career further. What better place to do that than in one of the best local Garden Centre groups? What does this mean for me? Well, you will be working within a Centre with a knowledgeable team who love their jobs. Being able to learn off each other with will help progression going forward. What will I be doing? This role is a fantastic opportunity for someone who would like to oversee a horticulturally focussed centre, no two days are the same in this position. Overseeing a Garden Centre which offers a variety when it comes to day-to-day tasks. You will be overseeing the team operating within the centre, making sure they are representing the company to the best of their ability. Making sure that day-to-day tasks are being achieved in a timely and efficient manner. Who will I be working for? One of the best local garden centres who are always looking at where they can continue to grow in the future. They've built their foundations on a fantastic reputation and there's no questions around how they are one of the best in the area. What a great name to add to your CV! You You'll already be working in the Garden Retail space. You might be a manager who needs a bigger challenge or a manager that wants to take a step into Garden Retail, either way we want to hear from you. Knowledge of Garden Retail is definitely preferred as this is a very horticulturally focussed centre, however, for the right person with good management skills we will look at training within that area. What's Next? Please contact me, Ben at (url removed), (phone number removed), or LinkedIn if you would like to talk through this role in a bit more detail. CV or no CV, we can still have a chat and sort formalities later on!
May 18, 2024
Full time
Garden Centre Manager London Competitive Bored of being in your current management role? Know you're capable of more but you just don't have the opportunity to do it? You know who you are. You are a knowledgeable Garden Centre manager who is driven to develop your career further. What better place to do that than in one of the best local Garden Centre groups? What does this mean for me? Well, you will be working within a Centre with a knowledgeable team who love their jobs. Being able to learn off each other with will help progression going forward. What will I be doing? This role is a fantastic opportunity for someone who would like to oversee a horticulturally focussed centre, no two days are the same in this position. Overseeing a Garden Centre which offers a variety when it comes to day-to-day tasks. You will be overseeing the team operating within the centre, making sure they are representing the company to the best of their ability. Making sure that day-to-day tasks are being achieved in a timely and efficient manner. Who will I be working for? One of the best local garden centres who are always looking at where they can continue to grow in the future. They've built their foundations on a fantastic reputation and there's no questions around how they are one of the best in the area. What a great name to add to your CV! You You'll already be working in the Garden Retail space. You might be a manager who needs a bigger challenge or a manager that wants to take a step into Garden Retail, either way we want to hear from you. Knowledge of Garden Retail is definitely preferred as this is a very horticulturally focussed centre, however, for the right person with good management skills we will look at training within that area. What's Next? Please contact me, Ben at (url removed), (phone number removed), or LinkedIn if you would like to talk through this role in a bit more detail. CV or no CV, we can still have a chat and sort formalities later on!
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Tilbury, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 18, 2024
Full time
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Tilbury, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Operations Manager, North Staffordshire, South Cheshire, Contact centre, Financial Services Operations Manager As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes. Location North Staffordshire/South Cheshire Responsibilities: Collaborate with stakeholders and clients to enhance organisational processes, focusing on quality, productivity, and efficiency. Ensure compliance with FCA and TCF regulations. Lead and motivate the team by setting clear performance expectations. Regularly review individual and team progress and take proactive measures to address performance gaps. Manage client relationships at an operational level, coordinating information requests and timely delivery. Explore ways to improve claim handling quality and processes, aiming to boost customer experience and NPS scores. Plan, execute, and communicate contact centre strategies and campaign performance aligned with broader business needs. Own the feedback process and analyse data to drive improvements. Uphold our data protection and information security policies and procedures. ️ Foster open and honest two-way communication, ensuring key messages are disseminated. Requirements: Relevant experience in a similar position in a contact centre environment Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team. Highly collaborative, resilient, determined, and confident. A proven track record of , especially within the contact centre. A focus on results and commercial awareness. Ability to think creatively to solve challenges. Proficiency in FCA regulations, with the ability to mentor and educate others on this topic. Strong knowledge of reporting, analysis, and trend spotting across all business areas. A proactive mindset with a sharp focus on process improvement. Package: Annual salary of £40K - £45K. Private Medical Insurance. Company Pension Scheme. Additional perks, discounts, and offers. - Experience in a contact centre environment - Experience in a highly regulated environment. If this is you, call or email make for a further conversation. #
May 18, 2024
Full time
Operations Manager, North Staffordshire, South Cheshire, Contact centre, Financial Services Operations Manager As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes. Location North Staffordshire/South Cheshire Responsibilities: Collaborate with stakeholders and clients to enhance organisational processes, focusing on quality, productivity, and efficiency. Ensure compliance with FCA and TCF regulations. Lead and motivate the team by setting clear performance expectations. Regularly review individual and team progress and take proactive measures to address performance gaps. Manage client relationships at an operational level, coordinating information requests and timely delivery. Explore ways to improve claim handling quality and processes, aiming to boost customer experience and NPS scores. Plan, execute, and communicate contact centre strategies and campaign performance aligned with broader business needs. Own the feedback process and analyse data to drive improvements. Uphold our data protection and information security policies and procedures. ️ Foster open and honest two-way communication, ensuring key messages are disseminated. Requirements: Relevant experience in a similar position in a contact centre environment Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team. Highly collaborative, resilient, determined, and confident. A proven track record of , especially within the contact centre. A focus on results and commercial awareness. Ability to think creatively to solve challenges. Proficiency in FCA regulations, with the ability to mentor and educate others on this topic. Strong knowledge of reporting, analysis, and trend spotting across all business areas. A proactive mindset with a sharp focus on process improvement. Package: Annual salary of £40K - £45K. Private Medical Insurance. Company Pension Scheme. Additional perks, discounts, and offers. - Experience in a contact centre environment - Experience in a highly regulated environment. If this is you, call or email make for a further conversation. #
Net Zero Adviser This is an exciting opportunity to join our Net Zero team supporting businesses to calculate their carbon footprint and take action to improve their energy efficiency, reduce their energy bills and reduce their waste. This is a full time role. The salary offered is between £38,000 and £41,500 dependent on experience. We work remotely however, you will need to be able to travel to meetings/client premises in Buckinghamshire and the neighbouring counties. We have a competitive benefits package including a 10% non-contributory pension and the ability to earn up to 10% through our bonus scheme. More details about the benefits can be found on our website here . Reporting to our Climate Change Programme Manager you will be working with businesses to help them calculate their carbon footprint and to take action to reduce their energy usage and waste. Please detail in your application your previous experience of working with businesses in this capacity. Overall function of the role • To promote Net Zero to businesses through liaison with suppliers, partners, identified stakeholders and by working closely with the Ngage Marketing Team. • To help businesses identify their carbon footprint • To help businesses identify energy and resource efficiency projects. • To assist businesses with the grant/voucher applications and claim process. • To provide support and advice to other members of the team with routine enquiries concerning Net Zero. Key Tasks 1. To ensure employers' 'buy in' to establish their business's carbon footprint and to develop a working relationship to enable them to make savings through energy and resource efficiencies 2. To support businesses with their carbon saving calculations 3. Build and develop professional working relationships with key partners and contacts so that they are able to promote Net Zero on behalf of Ngage Solutions to businesses 4. Provide telephone and 1:1 support to SMEs to help identify solutions which best meet the energy needs of the business through supporting the development of energy and resource efficiency plans and their implementation, discuss business processes and the potential for building in good practice in energy and resource management. 5. Provide telephone support - to help resolve any queries and to account manage individuals through the process of applying for any grants/vouchers which may be available. 6. Provide a point of contact for enquiries relating to project delivery. 7. Work with colleagues to plan and implement promotional activities, that will reach key target markets. 8. Maintain and submit monthly reports on personal progress. 9. Ensure compliance with funders guidance and Ngage Solutions processes. 10. Undertake such other tasks as may be required from time to time. Person Specification Essential: • Demonstrable experience and knowledge of ways businesses can reduce energy/ waste/water usage • Proven experience and achievements in selling a product or service to business customers • An excellent telephone manner and experience of providing a rigorous and responsive customer facing service • A proven track record in working with businesses and/or individuals to reduce their carbon footprint • Proven ability to achieve targets • Able and willing to attend meetings and events at locations across Buckinghamshire, and occasionally further afield, and occasionally outside normal working hours • Educated to 'A' Level or above with suitable relevant experience • A full driving licence and access to a car insured for business use Desirable: • Knowledge of SPF funding guidelines • A keen and demonstrable interest in economic development and environmental and sustainable issues • Experience identifying, engaging, and working with key partners to promote a project or service Applications Applications to be submitted by email to with a covering letter and CV. Equality, Diversity and Inclusion Equality, diversity and inclusion is a priority for us. We commit to consider applicants and employ people without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We are a Disability Confident Employer . We welcome applications from candidates regardless of their disability status. Please give us a call ( and ask for HR) or email us ( ) if you need us to make any changes to our application or interview process to ensure you can actively participate - we will try our best to accommodate you. We aim to interview all applicants with a disability who meet the essential criteria of the role. Applications will be reviewed on a daily basis, therefore the job advert may be removed once we've received sufficient applications. Ngage Solutions is a wholly owned subsidiary of Buckinghamshire Business First ()
May 18, 2024
Full time
Net Zero Adviser This is an exciting opportunity to join our Net Zero team supporting businesses to calculate their carbon footprint and take action to improve their energy efficiency, reduce their energy bills and reduce their waste. This is a full time role. The salary offered is between £38,000 and £41,500 dependent on experience. We work remotely however, you will need to be able to travel to meetings/client premises in Buckinghamshire and the neighbouring counties. We have a competitive benefits package including a 10% non-contributory pension and the ability to earn up to 10% through our bonus scheme. More details about the benefits can be found on our website here . Reporting to our Climate Change Programme Manager you will be working with businesses to help them calculate their carbon footprint and to take action to reduce their energy usage and waste. Please detail in your application your previous experience of working with businesses in this capacity. Overall function of the role • To promote Net Zero to businesses through liaison with suppliers, partners, identified stakeholders and by working closely with the Ngage Marketing Team. • To help businesses identify their carbon footprint • To help businesses identify energy and resource efficiency projects. • To assist businesses with the grant/voucher applications and claim process. • To provide support and advice to other members of the team with routine enquiries concerning Net Zero. Key Tasks 1. To ensure employers' 'buy in' to establish their business's carbon footprint and to develop a working relationship to enable them to make savings through energy and resource efficiencies 2. To support businesses with their carbon saving calculations 3. Build and develop professional working relationships with key partners and contacts so that they are able to promote Net Zero on behalf of Ngage Solutions to businesses 4. Provide telephone and 1:1 support to SMEs to help identify solutions which best meet the energy needs of the business through supporting the development of energy and resource efficiency plans and their implementation, discuss business processes and the potential for building in good practice in energy and resource management. 5. Provide telephone support - to help resolve any queries and to account manage individuals through the process of applying for any grants/vouchers which may be available. 6. Provide a point of contact for enquiries relating to project delivery. 7. Work with colleagues to plan and implement promotional activities, that will reach key target markets. 8. Maintain and submit monthly reports on personal progress. 9. Ensure compliance with funders guidance and Ngage Solutions processes. 10. Undertake such other tasks as may be required from time to time. Person Specification Essential: • Demonstrable experience and knowledge of ways businesses can reduce energy/ waste/water usage • Proven experience and achievements in selling a product or service to business customers • An excellent telephone manner and experience of providing a rigorous and responsive customer facing service • A proven track record in working with businesses and/or individuals to reduce their carbon footprint • Proven ability to achieve targets • Able and willing to attend meetings and events at locations across Buckinghamshire, and occasionally further afield, and occasionally outside normal working hours • Educated to 'A' Level or above with suitable relevant experience • A full driving licence and access to a car insured for business use Desirable: • Knowledge of SPF funding guidelines • A keen and demonstrable interest in economic development and environmental and sustainable issues • Experience identifying, engaging, and working with key partners to promote a project or service Applications Applications to be submitted by email to with a covering letter and CV. Equality, Diversity and Inclusion Equality, diversity and inclusion is a priority for us. We commit to consider applicants and employ people without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We are a Disability Confident Employer . We welcome applications from candidates regardless of their disability status. Please give us a call ( and ask for HR) or email us ( ) if you need us to make any changes to our application or interview process to ensure you can actively participate - we will try our best to accommodate you. We aim to interview all applicants with a disability who meet the essential criteria of the role. Applications will be reviewed on a daily basis, therefore the job advert may be removed once we've received sufficient applications. Ngage Solutions is a wholly owned subsidiary of Buckinghamshire Business First ()
Acorn by Synergie is pleased to be supporting the Welsh Sports Association in their search for an Administrative Officer. This role is part time 3 days per week. Details on how to apply at the bottom of the advert. Job Title: Administrative Officer (0.6 FTE)Reporting to: Business Support ManagerSalary: £22,000 - £23,000 per annum, pro rata.The main purpose of the role is to provide an efficient and responsive administration service to the Welsh Sports Association (WSA) and its members. The post-holder will be the first point of contact for initial enquiries and shall play a key customer service role in all aspects of the business, particularly within the context of our safeguarding services. The ability to speak Welsh is advantageous. Full training will be provided to the successful candidate. Key Responsibilities: Responding to general queries on all matters relating to the WSA and its trading company Vibrant Nation, which includes the bilingual DBS helpline. Building strong relationships with staff and external stakeholders who use our DBS Service. Answering incoming calls and redirecting to relevant team member. Providing customer support when able or redirecting to relevant department. Supporting the administration of the WSA's DBS service. Support the provision of current contracts, projects & membership services, which will include: Co-ordination of meetings. Liaison with the call handler service for the provision of the members' helpline. Administration services to other organisations as decided by WSA. Procuring the best rates when booking venues, transport and accommodation for the WSA team when required. All and any other duties as reasonably requested by the Business Support Manager. Person Specification: Education, Experience and Qualifications: Proven experience in an administrative role, preferably in an office environment. Additional qualifications in office administration, business administration, or related fields are advantageous. Essential: Excellent customer service and communication skills. Strong organisational skills and time management abilities. Ability to multitask and prioritise tasks effectively. Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and administrative systems. Problem-solving skills and ability to work independently as well as part of a team. Reliability and dependability in meeting job responsibilities and deadlines. Good attention to detail. Flexible approach to working hours when required. Desirable Experience with customer service or client-facing roles Ability to speak Welsh. Please note that part of the interview will be conducted in Welsh. Knowledge of the Sport and Leisure sector How to Apply To apply for this role, please send your CV and a one-page cover letter outlining why you believe you are suitable for the role evidencing against the job description and person specification to s Closing date for applications is Tuesday 7th May 2024Interview date: Wednesday 15th May 2024 The Welsh Sports Association offers good working conditions in a city centre office, with free parking. We have a hybrid working policy, a healthcare plan and a Nest Personal Pension Scheme. The WSA strives to become a leading employer that reflects the communities of Wales while creating an inclusive, diverse and supportive workplace for all employees. As an equal opportunities employer, we welcome applications from women and individuals who identify as LGBTQ+, Black, Asian, and Mixed-Heritage backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. All applicants must have the right to work in the UK. For more information please contact Steffan Howells on or e-mail s Acorn by Synergie acts as an employment agency for permanent recruitment.
May 18, 2024
Full time
Acorn by Synergie is pleased to be supporting the Welsh Sports Association in their search for an Administrative Officer. This role is part time 3 days per week. Details on how to apply at the bottom of the advert. Job Title: Administrative Officer (0.6 FTE)Reporting to: Business Support ManagerSalary: £22,000 - £23,000 per annum, pro rata.The main purpose of the role is to provide an efficient and responsive administration service to the Welsh Sports Association (WSA) and its members. The post-holder will be the first point of contact for initial enquiries and shall play a key customer service role in all aspects of the business, particularly within the context of our safeguarding services. The ability to speak Welsh is advantageous. Full training will be provided to the successful candidate. Key Responsibilities: Responding to general queries on all matters relating to the WSA and its trading company Vibrant Nation, which includes the bilingual DBS helpline. Building strong relationships with staff and external stakeholders who use our DBS Service. Answering incoming calls and redirecting to relevant team member. Providing customer support when able or redirecting to relevant department. Supporting the administration of the WSA's DBS service. Support the provision of current contracts, projects & membership services, which will include: Co-ordination of meetings. Liaison with the call handler service for the provision of the members' helpline. Administration services to other organisations as decided by WSA. Procuring the best rates when booking venues, transport and accommodation for the WSA team when required. All and any other duties as reasonably requested by the Business Support Manager. Person Specification: Education, Experience and Qualifications: Proven experience in an administrative role, preferably in an office environment. Additional qualifications in office administration, business administration, or related fields are advantageous. Essential: Excellent customer service and communication skills. Strong organisational skills and time management abilities. Ability to multitask and prioritise tasks effectively. Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and administrative systems. Problem-solving skills and ability to work independently as well as part of a team. Reliability and dependability in meeting job responsibilities and deadlines. Good attention to detail. Flexible approach to working hours when required. Desirable Experience with customer service or client-facing roles Ability to speak Welsh. Please note that part of the interview will be conducted in Welsh. Knowledge of the Sport and Leisure sector How to Apply To apply for this role, please send your CV and a one-page cover letter outlining why you believe you are suitable for the role evidencing against the job description and person specification to s Closing date for applications is Tuesday 7th May 2024Interview date: Wednesday 15th May 2024 The Welsh Sports Association offers good working conditions in a city centre office, with free parking. We have a hybrid working policy, a healthcare plan and a Nest Personal Pension Scheme. The WSA strives to become a leading employer that reflects the communities of Wales while creating an inclusive, diverse and supportive workplace for all employees. As an equal opportunities employer, we welcome applications from women and individuals who identify as LGBTQ+, Black, Asian, and Mixed-Heritage backgrounds. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. All applicants must have the right to work in the UK. For more information please contact Steffan Howells on or e-mail s Acorn by Synergie acts as an employment agency for permanent recruitment.
Children's Registered Manager Required for 4 Bed Residential Home in Warrington. Ofsted Experience Essential Your new company An exciting opportunity to work with a fantastic employer in the North West is now available for an experienced Registered Manager. The company has a number of residential homes in the North West area, with this home being located in Warrington. The home supports children with learning disabilities and autism and there is a full staff team in place already. Your new role As the Registered Manager, you will be ensuring that children are looked after to the highest standards, in line with all Ofsted requirements. Your role will be varied and will include the below: Ensure that the home meets the required inspection standards set by OFSTED.Comply with the Children's Homes Regulations (2015) and any new policies or guidance.Develop and implement Improvement Plans to enhance service quality.Oversee the delivery of high-quality support to achieve positive outcomes for young peopleManage and coordinate the operational needs of the homeCreate comprehensive and detailed Person-centred Plans for each child or young personInvolve children and young people in decisions related to their daily livesSupport staff with training & developmentSupport with recruitment / interviews What you'll need to succeed You must have a proven Ofsted history with experience as a registered manager in children's services. You will also have proven leadership skills and be able to manage and motivate your team to provide the best support for the children in your care. You will have your Level 5 in leadership and management or be willing to complete this. You will have a full UK driving licence. What you'll get in return Competitive salary starting at £50600, rising to £53600 on completion of the probation period 6 weeks annual leave Ongoing support with training / development Autonomy on how the home is run What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Children's Registered Manager Required for 4 Bed Residential Home in Warrington. Ofsted Experience Essential Your new company An exciting opportunity to work with a fantastic employer in the North West is now available for an experienced Registered Manager. The company has a number of residential homes in the North West area, with this home being located in Warrington. The home supports children with learning disabilities and autism and there is a full staff team in place already. Your new role As the Registered Manager, you will be ensuring that children are looked after to the highest standards, in line with all Ofsted requirements. Your role will be varied and will include the below: Ensure that the home meets the required inspection standards set by OFSTED.Comply with the Children's Homes Regulations (2015) and any new policies or guidance.Develop and implement Improvement Plans to enhance service quality.Oversee the delivery of high-quality support to achieve positive outcomes for young peopleManage and coordinate the operational needs of the homeCreate comprehensive and detailed Person-centred Plans for each child or young personInvolve children and young people in decisions related to their daily livesSupport staff with training & developmentSupport with recruitment / interviews What you'll need to succeed You must have a proven Ofsted history with experience as a registered manager in children's services. You will also have proven leadership skills and be able to manage and motivate your team to provide the best support for the children in your care. You will have your Level 5 in leadership and management or be willing to complete this. You will have a full UK driving licence. What you'll get in return Competitive salary starting at £50600, rising to £53600 on completion of the probation period 6 weeks annual leave Ongoing support with training / development Autonomy on how the home is run What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Social Worker, Children in our Care and Leaving Care Team (Here4U) Employer: Wokingham Borough Council Salary: £40,221 - £46,464 per annum (plus additional £3k Market Supplement) Location: HERE4U -Woodley Family Centre, 46 Church Road, Woodley Contract: Permanent Working Pattern: Full Time Hours: 37 hours per week. DBS Check: Enhanced Closing Date: 19/05/2024 at 23:00 Reference: 712440 Social Worker - Here4U team We have an exciting opportunity for a new Social Worker due to expansion of the Children in Care and Leaving Care team (Here4U). As a member of the Here4U team you will have limitless opportunities to make a huge difference to the lives of children and young people up to 25 years old in our care and leaving care. The team support these children and young people to ensure they receive the best possible opportunities in life. The Here4U Team is a fantastic area to grow your expertise in Social Care, as you will be working with children and young people from birth to 18yrs old in a variety of settings, including; kinship placements, foster care, residential care, placement with parents, and semi-independent living. You will work with professionals and family members to meet the children's needs (which may be outside of the Borough) on both a planned and critical basis. You will work directly with children and young people on a daily basis, building long term relationships supporting their care plans to adulthood. To enable you to work to your best we will develop you in your role and as part of the team; additional training and support will be provided, and you will have an opportunity to develop the range of interventions and skills you bring to make a difference to children and young people. Our Offer Social Worker Salary: £40,221 - £46,464 (plus additional £3k market supplement, applicable from April '24). Social Worker Annual Leave: 28 days, plus 8 bank holidays (rising to 33 with 5yrs continuous service). Local Government Pension Scheme. Continuous professional development with full access to our broad Learning and Development offer. Employee Assistance Programme. Supportive management. Closing date: Sunday 19th May Interview Date: W/C 27th May and W/C 3rd June If you are interested in this role and would like more information or an informal discussion, please contact either: Holly Potter (Here4U Team Manager) or Alix Williams (Recruitment & Retention Specialist for Children's Social Care) Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. WBC is an equal opportunities employer. Further information on this vacancy Job Description
May 18, 2024
Full time
Social Worker, Children in our Care and Leaving Care Team (Here4U) Employer: Wokingham Borough Council Salary: £40,221 - £46,464 per annum (plus additional £3k Market Supplement) Location: HERE4U -Woodley Family Centre, 46 Church Road, Woodley Contract: Permanent Working Pattern: Full Time Hours: 37 hours per week. DBS Check: Enhanced Closing Date: 19/05/2024 at 23:00 Reference: 712440 Social Worker - Here4U team We have an exciting opportunity for a new Social Worker due to expansion of the Children in Care and Leaving Care team (Here4U). As a member of the Here4U team you will have limitless opportunities to make a huge difference to the lives of children and young people up to 25 years old in our care and leaving care. The team support these children and young people to ensure they receive the best possible opportunities in life. The Here4U Team is a fantastic area to grow your expertise in Social Care, as you will be working with children and young people from birth to 18yrs old in a variety of settings, including; kinship placements, foster care, residential care, placement with parents, and semi-independent living. You will work with professionals and family members to meet the children's needs (which may be outside of the Borough) on both a planned and critical basis. You will work directly with children and young people on a daily basis, building long term relationships supporting their care plans to adulthood. To enable you to work to your best we will develop you in your role and as part of the team; additional training and support will be provided, and you will have an opportunity to develop the range of interventions and skills you bring to make a difference to children and young people. Our Offer Social Worker Salary: £40,221 - £46,464 (plus additional £3k market supplement, applicable from April '24). Social Worker Annual Leave: 28 days, plus 8 bank holidays (rising to 33 with 5yrs continuous service). Local Government Pension Scheme. Continuous professional development with full access to our broad Learning and Development offer. Employee Assistance Programme. Supportive management. Closing date: Sunday 19th May Interview Date: W/C 27th May and W/C 3rd June If you are interested in this role and would like more information or an informal discussion, please contact either: Holly Potter (Here4U Team Manager) or Alix Williams (Recruitment & Retention Specialist for Children's Social Care) Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. WBC is an equal opportunities employer. Further information on this vacancy Job Description
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Dartford, KEN, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 18, 2024
Full time
Do you want to join a fast paced Global Procurement Organization team focused on Amazon Operations? By joining the Site Procurement Operations Team, you have the opportunity to lead and deliver strategic Procurement projects for our internal Business Partners, at local, regional, national, and european level. As a Site Procurement Manager, you will work in a team environment with Internal Amazon stakeholders, diverse Procurement peers, and external vendors, to procure value-adding solutions to the Business. You will be joining a cross-functional team within one of our logistics sites, acting as a strategic Business Partner. You will drive continuous improvement, innovation, prevent legal and supply risk, and sustainability through your Procurement missions. Key job responsibilities - Understand the business needs and ensure the requirements are justified, analyzing and making recommendations to the business. Manage complex projects with high spends, risks, confidentiality, and time constraints, in ambiguous environment, across multiples sites; - Build effective stakeholder relationships, ensuring a high service level in terms of analyzing the scope of work, negotiating with vendors on cost, lead times and other key elements for local, regional, country-wide, and Europe-wide projects; - Utilize various applications and systems to provide accurate metrics, reporting, and data incl. supplier performance metrics. Use and enhance the available tools to analyze opportunities and risks on spends, categories, vendors, legal aspects; - Lead the Site Procurement Operations Process, from needs detection and definition, to contracting and implementation follow-up, going through sourcing, suppliers due diligence, negotiation, risk assessment, etc, using Coupa (ERP) and other tools. Deliver complex RFI and RFQ across multiple sites, BUs, and possibly countries; - Create and execute contractual agreements such as Work Orders and Master Supply Agreements, driving contract compliance from vendors. Deliver contracts from A to Z mastering CLM (Contract Life Management); - Execute and support national and EU-wide procurement projects and initiatives (tenders, cost optimization, sustainability, process improvements etc.), proactively collaborating with other Global Procurement Teams such as Category and partnering with Finance; - Manage and ensure governance on Supplier Performance to ensure a high service level in terms of lead time, quality & maintenance, following-up contracts. Lead and support MBR/QBR where required and as agreed with Supplier Management Pillar and Categories. This also includes making sure the overall invoicing and payment process is running correctly for Amazon and the Vendors, taking corrective and preventive measures where needed; - Act as Subject Matter Expert (SME) for a local category to identify and seize savings opportunities, perform spend analysis and support a strategy definition for the country network. Deliver additional monetary value by using more complex cost/revenue management leverages (operational savings, revenue generation, warrants, long term contracts); - Work with internal stakeholders to understand the needs of the business and embed Amazon's sustainability goals and processes by reducing waste, re-using materials and ensuring CSR compliance. Proactively contribute to strategic EU-wide cross-functional teams and initiatives (with GPSS, Category, EU SPO Functional improvement Pillars); - Meet targeted Key Performance Indicators to deliver value for the business such as savings, financial metrics, sustainability and maintaining compliance against these categories; - Be an ambassador by ensuring full compliance with the company Spending & Transaction policy, educating and driving the correct behaviors of business stakeholders towards internal procurement policy handbook. Customers are internal stakeholder departments such as Operations, Finance, Engineering, legal etc. Lead MBR and QBR with main internal and external stakeholders (GM, Change, RME, Vendors); - Act as Country SME for a large category and/or have the ability to extend SME responsibilities to EU scope level; - Provide trainings to the other Buyers on functional skills. About the team Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 fulfilment centres, hundreds of delivery stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. In our buildings, millions of items are picked and packed by our employees every year. And on the road, our teams and partners work hard to make sure we get our customers what they want, when they want, wherever they are. We put the safety of our people above everything else, working in a modern, engaging environment as part of a team that welcomes individuality and diversity. The culture in our Operation is built on the way our teams bond and a work ethic that helps our business run like clockwork. We take real pride in a job well done, looking out for each other as we play our part in delivering the quality service Amazon is known for around the world. Regarding the team, The Site Procurement Operations team (SPO) works collaboratively with internal stakeholders and external suppliers to provide procurement support and solutions. This pillar sits at the heart of site operations and works with local stakeholders to deliver procurement solutions to complex on-site projects. We are open to hiring candidates to work out of one of the following locations: Dartford, KEN, GBR BASIC QUALIFICATIONS - Bachelor's Degree with Procurement or Supply Chain or significant Procurement experience, - Relevant experience in a Procurement environment, - Proficient computer literacy in MS office suite, - Qualifications and/or experience in sourcing, contract management, or equivalent role, - Negotiation skills (internal and external) - Contract management skills - Highly proficient communication, both written and verbal as well as to communication in Italian. PREFERRED QUALIFICATIONS - Degree with Procurement or Supply Chain focus. - Experience working in a large, global, highly matrixed organization. - If no Procurement-related degree (or on top of it), CIPS/EIPM accreditation or equivalent functional knowledge or accreditation. - Experience of ERP (SAP/Coupa) - Ability to manage multiple complex and simultaneous projects requiring frequent communication, organization, time management, analysis methodology, and problem-solving skills. - Ability to work in a large, global, highly matrixed organization. - Highly self-motivated and customer-centric. - Supplier Relationship Management. - Able to demonstrate problem-solving and analytical competence, with the ability to identify complex issues, develop & deliver solutions. - Ability to effctively manage stakeholders across multiple business functions, sites, regions, and business units. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
QSW Senior Practitioner Referral and Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Social Workers and one Team Manager. Our managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. Bromley are working in a relationship-based practice framework and we are looking for a social worker who is passionate about working with children and their families. We are looking for an individual who will be able use their ability to form good relationships with families and professionals to bring about positive changes for children and young people. What you'll need to succeed SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers. Ability to relate effectively to children, parents and carers, many of whom may be under stress. This will include the ability to support and facilitate the work of more junior staff who are having to deal with particularly difficult situations. Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department. Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies. Ability to manage working time effectively in order to meet both professional priorities and administrative requirements. Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate. Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate. Demonstrate appropriate understanding, knowledge and skills in valuing diversity KNOWLEDGE Comprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as national assessment framework. Knowledge of the range of services which are available to children and families and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention. EXPERIENCE Appropriate and relevant post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
QSW Senior Practitioner Referral and Assessment Your new role This role is within the Referral and Assessment Service. The Referral and Assessment Teams receive all new referrals from the Bromley MASH and undertake Child and Family assessments to determine how best children's needs can be met. There are 6 teams, each consisting of a team manager and 5 social workers. The teams go onto duty for one week every 6 weeks and during their duty week, social workers will receive new allocations. Bromley has made a huge investment in terms of staffing in order to ensure that social workers have lower caseloads. Referral and Assessment Social Workers will carry an average of 8 families. Social workers in the service are positive, motivated and feel that their current caseload allows them complete good social work interventions with families. As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. You will be working within smaller teams comprising of just five Social Workers/Senior Social Workers and one Team Manager. Our managers are accessible, ensuring you have support when needed. You will have dedicated time set aside for quality and reflective 1-1 supervision with your manager. Bromley are working in a relationship-based practice framework and we are looking for a social worker who is passionate about working with children and their families. We are looking for an individual who will be able use their ability to form good relationships with families and professionals to bring about positive changes for children and young people. What you'll need to succeed SKILLS & ABILITIES Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers. Ability to relate effectively to children, parents and carers, many of whom may be under stress. This will include the ability to support and facilitate the work of more junior staff who are having to deal with particularly difficult situations. Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to remain aware of the roles and responsibilities of others and to promote a positive image of the division and department. Skill in analysing complex and problematic situations and in formulating, implementing and reviewing, alongside service users, appropriate assessment and intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies. Ability to manage working time effectively in order to meet both professional priorities and administrative requirements. Ability to think creatively in meeting children's and families' needs, using family and community networks, voluntary sector and other external resources and provision where appropriate. Ability to contribute to the overall development of the team e.g.: making presentations and leading discussion in areas of professional practice; identifying opportunities for meeting need more effectively; promoting an appropriate and professional climate. Demonstrate appropriate understanding, knowledge and skills in valuing diversity KNOWLEDGE Comprehensive knowledge of the Children Act 1989 and other relevant legislation, regulations and guidance such as national assessment framework. Knowledge of the range of services which are available to children and families and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention. EXPERIENCE Appropriate and relevant post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation. What you'll get in return As part of the Bromley Promise there will be a dedicated two-week induction programme upon joining us. We are confident that with your support, we will continue to provide high quality social care services to our children in Bromley as set out in our improvement and transformation plan. In return, we ask that you bring your passion, dedication and skills. The Bromley Promise: Manageable caseloads for every Social WorkerDedicated time for reflective supervisionGenerous Annual Leave Entitlement including an additional three daysSmall Cluster teams with one team manager supervising four Social WorkersTwo-week protected induction programmeExcellent Learning and development opportunities with bespoke training for every social workerSocial Workers and team managers have easy and regular access to the leadership team Some of the benefits of working for the London Borough of Bromley: Eligibility to join the Lease Car SchemeSocial Workers are classified as essential car users, granting them access to free car parking at Bromley Civic Centre and the ability to claim more on mileage (45p per mile).Membership of the excellent Local Government Pension SchemeExcellent transport linksSalary Sacrifice Schemes make huge savings on the Cycle2Work bike scheme.Employee Benefits Lifestyle Discounts - hundreds of discounts at local and national retailers, restaurants, holidays and many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Pushing boundaries for a sustainable future Can clean-energy tech change the world? We say yes. Here s why. The way we heat our homes today is responsible for 15% of all of Europe s CO2 emissions. Switching to sustainable, clean energy solutions is the easiest and most impactful way households can play their part in net zero. We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes is our way to make a positive impact in the world. Clean-energy tech is purposeful work. Urgent work. We d love you to do it with us. About the role We are seeking a dedicated and customer-focused call centre representative to join our team. You will be responsible for handling customer inquiries, assisting customers with booking surveys, services and providing excellent customer service. Your ability to communicate effectively, manage customer inquiries, and efficiently handle booking processes will be crucial to the success of our Call Centre operations. Responsibilities for the role include: Answer customer Inquiries, resolve issues, provide solutions to ensure customer satisfaction in a professional and courteous manner. Assist customers with booking appointments, reservations, or services based on their requirements. Provide customers with information about our company, products and services. Stay up to date with product/ service changes, promotions, and updates to provide accurate information to customers. Efficiently manage and maintain booking schedules using the company's booking software or tools. Coordinate with internal departments to ensure smooth and timely execution of bookings. Escalate complex problems to supervisors or managers when necessary. Maintaining accurate customer records in our CRM system. What we would like you to have; Full training will be provided at the Aira Academy, However, the following skills and experiences would be beneficial to this role; Previous experience in a customer service or contact centre role. Proficiency in using booking software (Hubspot / Skedulo), CRM systems, and basic computer applications. Excellent communication skills. Excellent problem solving and decision- making abilities. Ability to work well in a team environment as well as individually. Ability to multitask, manage time effectively, and work in a fast-paced environment. Strong problem-solving skills. Flexibility to work various shifts, including evening, weekends, and holidays. What we offer £24,000 Basic Salary, with OTE of £44,700 25 days annual leave + Bank Holidays Health Cash Plan Reward Gateway (Employee Discounts) Comprehensive training and ongoing professional development. Opportunity to work In a dynamic and supportive team environment. Career growth and advancement opportunities within the company. At Aira, We re not just champions of next-generation energy, we re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.
May 18, 2024
Full time
Pushing boundaries for a sustainable future Can clean-energy tech change the world? We say yes. Here s why. The way we heat our homes today is responsible for 15% of all of Europe s CO2 emissions. Switching to sustainable, clean energy solutions is the easiest and most impactful way households can play their part in net zero. We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes is our way to make a positive impact in the world. Clean-energy tech is purposeful work. Urgent work. We d love you to do it with us. About the role We are seeking a dedicated and customer-focused call centre representative to join our team. You will be responsible for handling customer inquiries, assisting customers with booking surveys, services and providing excellent customer service. Your ability to communicate effectively, manage customer inquiries, and efficiently handle booking processes will be crucial to the success of our Call Centre operations. Responsibilities for the role include: Answer customer Inquiries, resolve issues, provide solutions to ensure customer satisfaction in a professional and courteous manner. Assist customers with booking appointments, reservations, or services based on their requirements. Provide customers with information about our company, products and services. Stay up to date with product/ service changes, promotions, and updates to provide accurate information to customers. Efficiently manage and maintain booking schedules using the company's booking software or tools. Coordinate with internal departments to ensure smooth and timely execution of bookings. Escalate complex problems to supervisors or managers when necessary. Maintaining accurate customer records in our CRM system. What we would like you to have; Full training will be provided at the Aira Academy, However, the following skills and experiences would be beneficial to this role; Previous experience in a customer service or contact centre role. Proficiency in using booking software (Hubspot / Skedulo), CRM systems, and basic computer applications. Excellent communication skills. Excellent problem solving and decision- making abilities. Ability to work well in a team environment as well as individually. Ability to multitask, manage time effectively, and work in a fast-paced environment. Strong problem-solving skills. Flexibility to work various shifts, including evening, weekends, and holidays. What we offer £24,000 Basic Salary, with OTE of £44,700 25 days annual leave + Bank Holidays Health Cash Plan Reward Gateway (Employee Discounts) Comprehensive training and ongoing professional development. Opportunity to work In a dynamic and supportive team environment. Career growth and advancement opportunities within the company. At Aira, We re not just champions of next-generation energy, we re champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.