Pertemps Network Group
Milton Keynes, Buckinghamshire
Our client, based in Central Milton Keynes, is looking for a Property Claims Handler to join their well-established and highly successful global organisation. Location: Milton Keynes Hours: 0900 - 1700 Salary: £22,500 - £24,500K This is a permanent role with a view to start as soon as possible, on successful completion of a DBS check. Role You'll be supporting their valued clients in proactively handling a range of Property claims. These include buildings and contents and range from fire to theft, escape of water to subsidence. With your role, you'll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim It's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner. Ideal Candidate We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Property Claims handling experience is preferred, but we'd like to hear from you if you have a similar commercial claims background. Additionally, we'd like you to have: Good negotiation skills - for arranging appointments, negotiation settlement, explaining information Knowledge of the claims process and information that needs to be gathered, assessed and reviewed Strong relationship building skills - engaging with all parties, providing support and help when it's most needed To understand what matters to the customer and to put this first - putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we'll support and fund you to gain this if not Flexibility in travelling on adhoc occasions for training and meetings
Our client, based in Central Milton Keynes, is looking for a Property Claims Handler to join their well-established and highly successful global organisation. Location: Milton Keynes Hours: 0900 - 1700 Salary: £22,500 - £24,500K This is a permanent role with a view to start as soon as possible, on successful completion of a DBS check. Role You'll be supporting their valued clients in proactively handling a range of Property claims. These include buildings and contents and range from fire to theft, escape of water to subsidence. With your role, you'll be speaking with the insured, third parties and suppliers to gather all information about the claim, checking policy information and cover. Some claims may require management and monitoring of external service suppliers and further investigation in partnership with your colleagues in specialist areas of the business depending upon the nature of each claim It's essential that you'll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution in partnership to support claims settlement in a swift and timely manner. Ideal Candidate We're looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in developing client servicing skills. Previous Property Claims handling experience is preferred, but we'd like to hear from you if you have a similar commercial claims background. Additionally, we'd like you to have: Good negotiation skills - for arranging appointments, negotiation settlement, explaining information Knowledge of the claims process and information that needs to be gathered, assessed and reviewed Strong relationship building skills - engaging with all parties, providing support and help when it's most needed To understand what matters to the customer and to put this first - putting yourself in their shoes Good IT skills, with a keen eye for detail Ideally hold an insurance qualification, but we'll support and fund you to gain this if not Flexibility in travelling on adhoc occasions for training and meetings
Ageas Insurance Limited
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS