Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
May 04, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
May 03, 2024
Full time
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 29, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Job Role: Building Services Technician Salary: £46,999 Our client based in London is looking to recruit a Building Service Technician to work within the Building Services team providing M&E skills and expertise to maintain the fabric of the building and its facilities and services. Working as Duty BST whilst on roster to ensure all M&E services are functioning. To undertake day-to-day monitoring, maintenance and small mechanical works projects to a high-level quality of craftsmanship, and work throughout the building with a flexible and adaptable approach to support the staging of all events. The ideal candidate will have a flexible adaptable approach, ability to work constructively within a team with excellent communication skills, to be clear and concise and capable of remaining calm during potentially stressful situations. Undertake their work with due diligence and with a thorough understanding of health and safety processes, particularly in relation to restricted access and high hazard areas, as well as the need for permits to work for certain Building Services activities. Unique: Our client is a unique Building Services company, and you would be part of a directly employed team resulting in employment stability. Benefits: The company offers a number of benefits, some of which you would become eligible for after the successful completion of your probationary period. Benefits you can enjoy straight away include: Discount shopping 40% discount in the bars and restaurants, 20% discount on company retail items Additional benefits: You can enjoy after passing your probation: Season ticket loan scheme Participation in our Cycle to Work scheme Life assurance scheme May 2022 Eligibility to join the Stakeholder Pension scheme. After six months continuous service or upon satisfactory completion of probation (whichever is the later) you can if you wish join the Stakeholder Pension Plan (Pension Plan Note- If the employee places 5% of their wages into the pension the employer pays an additional 10%, the employee can place a lower percentage and the employer will match it and add more.) Holidays Entitlement: Annual leave: 23.4 days per annum (due to shift pattern) Skills required: To be fully conversant with the 18th Edition IEE Wiring Regulations and on site guide. To be competent and conversant with all types of modern electrical installation systems, have an ability to conduct fault diagnosis, and have a good working knowledge of electrical equipment to undertake repairs. To be competent and conversant with all types of modern electrical installation systems, the 18th Edition IEE Wiring Regulations, Inspection Testing and Fault diagnosis with an ability to conduct repairs to a wide range of systems and equipment. Have considerable experience in a complex and large public venue, responding to a helpdesk system and BMS-generated alarms. Be capable of fault finding, testing and inspecting electrical circuits and equipment, identifying solutions and where possible working to rectify systems to a safe working condition, which is often to tight deadlines. Be computer literate to include a reasonable knowledge of Word, Excel and Outlook. Have an understanding of energy management and environmental control measures and be able to offer creative solutions for improvement of building services systems. Qualifications: Has completed a recognised Electrical Apprenticeship with an up-to-date BS7671 certificate and City and Guilds 2391. A holder of an ECS gold card. Working pattern: To be on rostered duty (which includes evenings and weekends) as the Duty BST to provide maintenance cover for all of the Hall s M&E services during the Hall s licensed show period To be available by radio for calling to undertake and resolve any facility related incident or emergency that is required within the building. The shift pattern is two day shifts 7am until 17:30, then two late shifts of 16:00 to 2am, equalling four shifts on and four shifts off, this pattern is popular in the Building Services / Facilities management Industry. Key tasks and responsibilities To maintain all electrical services and mechanical plant services ensuring that they are in a safe working condition, comply with safety regulations and are fit for use To ensure that all domestic services within the building (including the use of equipment and systems with electrics, water and gas) are maintained in a good working order and that repairs or improvements are undertaken to ensure uninterrupted service. To maintain all electrical installations, services and plant in a safe efficient manner, in accordance with current electrical regulations. To ensure all life safety installations are maintained and kept in a good working order, i.e. PA system, fire alarm, secondary lighting; and to carry out first line response / repairs to these systems To ensure that all mandatory checks and systems updates are carried out on the buildings steam plant and systems to allow for uninterrupted service and maintain the equipment in a good working condition. To maintain the buildings heating, ventilation and air conditioning plant and systems ensuring that all air handling units, chillers, fan coil units are kept in good working order. To carry out any pipe work installations and repairs as requested ensuring that all work complies with current regulations. To carry out daily plant room checks, to monitor and check the Building Maintenance System (BMS) Trend 963 and ensure that any malfunction or issues of concern are noted and acted upon, and reporting to senior colleagues as required. To attend to plumbing requirements at the building including the unblocking of toilets and any remedial work that is required. To carry out basic maintenance check on the stage lift working with your BST colleagues and liaising with external lift contractors when required. To attend the building in an emergency as requested by the management team to assist with the building facility or services. To ensure the workshop, workbenches and stores for equipment are kept in a clean and tidy manner, that all equipment is properly put away, without blocking any access areas and that stock levels are maintained at an appropriate level, informing the M and E Services Manager of any stock or equipment parts requirements for ordering. Place orders on the buildings purchase order system for all approved purchases. To undertake the PPM on all mechanical, domestic, and heating systems are requested. To undertake any other duties as reasonably requested by the Building Management including the Building Services Manager, Mechanical and Electrical Services Manager, Facilities Manager and Director of Operations
Sep 24, 2022
Full time
Job Role: Building Services Technician Salary: £46,999 Our client based in London is looking to recruit a Building Service Technician to work within the Building Services team providing M&E skills and expertise to maintain the fabric of the building and its facilities and services. Working as Duty BST whilst on roster to ensure all M&E services are functioning. To undertake day-to-day monitoring, maintenance and small mechanical works projects to a high-level quality of craftsmanship, and work throughout the building with a flexible and adaptable approach to support the staging of all events. The ideal candidate will have a flexible adaptable approach, ability to work constructively within a team with excellent communication skills, to be clear and concise and capable of remaining calm during potentially stressful situations. Undertake their work with due diligence and with a thorough understanding of health and safety processes, particularly in relation to restricted access and high hazard areas, as well as the need for permits to work for certain Building Services activities. Unique: Our client is a unique Building Services company, and you would be part of a directly employed team resulting in employment stability. Benefits: The company offers a number of benefits, some of which you would become eligible for after the successful completion of your probationary period. Benefits you can enjoy straight away include: Discount shopping 40% discount in the bars and restaurants, 20% discount on company retail items Additional benefits: You can enjoy after passing your probation: Season ticket loan scheme Participation in our Cycle to Work scheme Life assurance scheme May 2022 Eligibility to join the Stakeholder Pension scheme. After six months continuous service or upon satisfactory completion of probation (whichever is the later) you can if you wish join the Stakeholder Pension Plan (Pension Plan Note- If the employee places 5% of their wages into the pension the employer pays an additional 10%, the employee can place a lower percentage and the employer will match it and add more.) Holidays Entitlement: Annual leave: 23.4 days per annum (due to shift pattern) Skills required: To be fully conversant with the 18th Edition IEE Wiring Regulations and on site guide. To be competent and conversant with all types of modern electrical installation systems, have an ability to conduct fault diagnosis, and have a good working knowledge of electrical equipment to undertake repairs. To be competent and conversant with all types of modern electrical installation systems, the 18th Edition IEE Wiring Regulations, Inspection Testing and Fault diagnosis with an ability to conduct repairs to a wide range of systems and equipment. Have considerable experience in a complex and large public venue, responding to a helpdesk system and BMS-generated alarms. Be capable of fault finding, testing and inspecting electrical circuits and equipment, identifying solutions and where possible working to rectify systems to a safe working condition, which is often to tight deadlines. Be computer literate to include a reasonable knowledge of Word, Excel and Outlook. Have an understanding of energy management and environmental control measures and be able to offer creative solutions for improvement of building services systems. Qualifications: Has completed a recognised Electrical Apprenticeship with an up-to-date BS7671 certificate and City and Guilds 2391. A holder of an ECS gold card. Working pattern: To be on rostered duty (which includes evenings and weekends) as the Duty BST to provide maintenance cover for all of the Hall s M&E services during the Hall s licensed show period To be available by radio for calling to undertake and resolve any facility related incident or emergency that is required within the building. The shift pattern is two day shifts 7am until 17:30, then two late shifts of 16:00 to 2am, equalling four shifts on and four shifts off, this pattern is popular in the Building Services / Facilities management Industry. Key tasks and responsibilities To maintain all electrical services and mechanical plant services ensuring that they are in a safe working condition, comply with safety regulations and are fit for use To ensure that all domestic services within the building (including the use of equipment and systems with electrics, water and gas) are maintained in a good working order and that repairs or improvements are undertaken to ensure uninterrupted service. To maintain all electrical installations, services and plant in a safe efficient manner, in accordance with current electrical regulations. To ensure all life safety installations are maintained and kept in a good working order, i.e. PA system, fire alarm, secondary lighting; and to carry out first line response / repairs to these systems To ensure that all mandatory checks and systems updates are carried out on the buildings steam plant and systems to allow for uninterrupted service and maintain the equipment in a good working condition. To maintain the buildings heating, ventilation and air conditioning plant and systems ensuring that all air handling units, chillers, fan coil units are kept in good working order. To carry out any pipe work installations and repairs as requested ensuring that all work complies with current regulations. To carry out daily plant room checks, to monitor and check the Building Maintenance System (BMS) Trend 963 and ensure that any malfunction or issues of concern are noted and acted upon, and reporting to senior colleagues as required. To attend to plumbing requirements at the building including the unblocking of toilets and any remedial work that is required. To carry out basic maintenance check on the stage lift working with your BST colleagues and liaising with external lift contractors when required. To attend the building in an emergency as requested by the management team to assist with the building facility or services. To ensure the workshop, workbenches and stores for equipment are kept in a clean and tidy manner, that all equipment is properly put away, without blocking any access areas and that stock levels are maintained at an appropriate level, informing the M and E Services Manager of any stock or equipment parts requirements for ordering. Place orders on the buildings purchase order system for all approved purchases. To undertake the PPM on all mechanical, domestic, and heating systems are requested. To undertake any other duties as reasonably requested by the Building Management including the Building Services Manager, Mechanical and Electrical Services Manager, Facilities Manager and Director of Operations
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Jan 04, 2022
Full time
Job Title: Delivery & Technical Support Team Leader Location: Dunn Street, London Salary : £25,000 per annum The organisation is a Social Enterprise that provides computer equipment and 1-1 support to disabled students. They are looking for an experienced Support Engineer to help manage their small friendly team in Dalston. The Role: Oversee every aspect of Support & Repairs of Student Equipment Manage Support & Repairs Engineers Ensure all support & insurance calls are resolved in timely manner and to customer's satisfaction Develop & implement standard communication emails to update customers on progress of their support tickets Oversee insurance submissions Ensure delivery procedures are followed (Orders marked as delivered, ITFs, emailed serial keys) Maintain and update deployment system Duties: Primary Ensuring prompt response to support calls and queries by the team Collecting customer feedback Ensuring repairs are proceeding within expected time scales Allocation of repair jobs and monitoring completion Allocation of support jobs and monitoring completion Processing of insurance jobs and monitoring completion Responding to allocated support calls Maintaining accurate records on Data Base Carrying out Remote Health Checks Performing Remote Support Physical on-site repairs of computer equipment and printers Additional Maintain up-to-date installers on deployment system Prepare machines for installation (power, network) Deployment Recording Serial numbers Creating accurate order paperwork Courier Bookings Deliveries in/out The Candidate: The successful candidate will be a team player with ability to motivate, organise work load and check completion of allocated tasks. You will need to be highly organised and have the ability to design and implement system & process improvements. Skills required: Windows deployment Laptop and desktop repair experience (min 3 years) Operating Systems: Windows Server, Windows 10, including Active Directory and DNS, OSX Excellent analytical and problem-solving skills, with a strong attention to detail at all times Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Are you an experienced ICT Technician looking for your next position in a Liverpool based secondary school? If so, read on A client secondary school in Liverpool are seeking to appoint an enthusiastic ICT Technician to support quality teaching and learning in their school. You will be responsible for assisting in the day to day running of the school network, associate devices and its users responding to first line support requests in a timely and professional manner. This post requires excellent trouble-shooting skills and an enjoyment in providing advice and support on the use of ICT hardware and software. You will work with the Senior ICT Technician, Business Manager and external support services to ensure the ICT systems are operational. This position is to start in ASAP and will continue on an ongoing basis until the end of the academic year. You will be expected to :- * Support teaching and learning through effective use, and support, of ICT * Provide support to staff and pupils in person or remotely when appropriate. * Resolve hardware and software issues with a timely and professional manner * Troubleshoot requests and liaise with the Senior ICT Technician and external support services when encountering more complex issues * Maintain the ICT Support helpdesk e.g. attend requests for support, ensuring timely resolution and updating the system with current progress and further tasks. * Ensure ICT equipment is operational at the start of each day * Perform routine maintenance and upgrade of ICT equipment * Support the effective use of school hardware systems e.g. Workstations, laptops, photocopiers, printers, network equipment * Image ICT equipment and connect them to the appropriate network with specified settings * Setup and operate audio visual equipment for school events e.g. assembly, parents evening, presentation evening * Support the effective use of school software systems e.g. Windows 10, Office 365, Sims, Internet Filtering, Anti-virus, Active Directory * Administer security systems such as internet, anti-virus and wireless filtering * Data recovery: Restore files from backup or previous versions * Install and maintain software, hardware, peripherals, cabling and components * Assist with the creation of learning materials and presentations * Advise on software and hardware solutions for the tasks at hand * Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements. * To undertake regular stock checks and maintain an inventory if ICT hardware and software * Maintain user accounts, passwords and permissions * Maintain email accounts, distribution groups, address book, calendars To be considered for this ICT Technician role you will: . have previous experience in this role * Be a committed professional * Be an organised, enthusiastic proactive person * Hold a child workforce enhanced DBS certificate which is on the update service, or be willing to apply for a new one (costs refunded back to you when you complete 20 days work) . have satisfactory references . have a CV must that covers the last 10 years of employment history where possible and any gaps in employment must be explained; - Have the legal right to work in the UK. Click 'Apply Now' to be considered for the role of ICT Technician. As a Sunday Times Top 100 employer, we're committed to putting candidates & staff first We employ the best in the business to provide an exceptional service to our candidates Top rates of pay (all rates are typically inclusive of holiday pay; however, we will happily accrue this upon request) More free CPD courses than any other education recruiter Awarded REC Audited Education Gold Standard status and we're proudly an Equal Opportunities Employer
Dec 09, 2021
Full time
Are you an experienced ICT Technician looking for your next position in a Liverpool based secondary school? If so, read on A client secondary school in Liverpool are seeking to appoint an enthusiastic ICT Technician to support quality teaching and learning in their school. You will be responsible for assisting in the day to day running of the school network, associate devices and its users responding to first line support requests in a timely and professional manner. This post requires excellent trouble-shooting skills and an enjoyment in providing advice and support on the use of ICT hardware and software. You will work with the Senior ICT Technician, Business Manager and external support services to ensure the ICT systems are operational. This position is to start in ASAP and will continue on an ongoing basis until the end of the academic year. You will be expected to :- * Support teaching and learning through effective use, and support, of ICT * Provide support to staff and pupils in person or remotely when appropriate. * Resolve hardware and software issues with a timely and professional manner * Troubleshoot requests and liaise with the Senior ICT Technician and external support services when encountering more complex issues * Maintain the ICT Support helpdesk e.g. attend requests for support, ensuring timely resolution and updating the system with current progress and further tasks. * Ensure ICT equipment is operational at the start of each day * Perform routine maintenance and upgrade of ICT equipment * Support the effective use of school hardware systems e.g. Workstations, laptops, photocopiers, printers, network equipment * Image ICT equipment and connect them to the appropriate network with specified settings * Setup and operate audio visual equipment for school events e.g. assembly, parents evening, presentation evening * Support the effective use of school software systems e.g. Windows 10, Office 365, Sims, Internet Filtering, Anti-virus, Active Directory * Administer security systems such as internet, anti-virus and wireless filtering * Data recovery: Restore files from backup or previous versions * Install and maintain software, hardware, peripherals, cabling and components * Assist with the creation of learning materials and presentations * Advise on software and hardware solutions for the tasks at hand * Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements. * To undertake regular stock checks and maintain an inventory if ICT hardware and software * Maintain user accounts, passwords and permissions * Maintain email accounts, distribution groups, address book, calendars To be considered for this ICT Technician role you will: . have previous experience in this role * Be a committed professional * Be an organised, enthusiastic proactive person * Hold a child workforce enhanced DBS certificate which is on the update service, or be willing to apply for a new one (costs refunded back to you when you complete 20 days work) . have satisfactory references . have a CV must that covers the last 10 years of employment history where possible and any gaps in employment must be explained; - Have the legal right to work in the UK. Click 'Apply Now' to be considered for the role of ICT Technician. As a Sunday Times Top 100 employer, we're committed to putting candidates & staff first We employ the best in the business to provide an exceptional service to our candidates Top rates of pay (all rates are typically inclusive of holiday pay; however, we will happily accrue this upon request) More free CPD courses than any other education recruiter Awarded REC Audited Education Gold Standard status and we're proudly an Equal Opportunities Employer
3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES: · Provide field-based expertise and excellent customer service to all customers. · To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction. · To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk. · To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially. 3RD LINE DETAILED RESPONSIBILITIES: · To make regular visits to customers on-site & to effectively account manage · Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems · To resolve all issues within company expectations and within agreed SLAs · To offer advice and support on all third-party software solutions where possible 3RD LINE SUPPORT QUALIFICATIONS DESIRED · Experience of IT hardware and software · Relevant IT qualification desired · A desired knowledge of networking, TCP/IP, LAB and WAN · A desired knowledge of Microsoft Office · A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites MUST HAVE 3RD LINE KNOWLEDGE REQUIRED · At least 3 years of 2nd Line support (or equivalent) level experience · At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites · Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components · An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage · Excellent customer service and communication skills · Driving License & Own Car WHAT YOU GET · Private Healthcare for you and your family · Half price cinema tickets / high street discounts · Virtual wellness classes · Employee Mindfulness support · Life coach support · Socials within the team · Great company culture · Lots of career progression, training & Development If this 3rd Line Senior IT Technician Role interests you or anyone you know then please send across your CV to ASAP to avoid disappointment.
Nov 11, 2021
Full time
3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES: · Provide field-based expertise and excellent customer service to all customers. · To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction. · To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk. · To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially. 3RD LINE DETAILED RESPONSIBILITIES: · To make regular visits to customers on-site & to effectively account manage · Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems · To resolve all issues within company expectations and within agreed SLAs · To offer advice and support on all third-party software solutions where possible 3RD LINE SUPPORT QUALIFICATIONS DESIRED · Experience of IT hardware and software · Relevant IT qualification desired · A desired knowledge of networking, TCP/IP, LAB and WAN · A desired knowledge of Microsoft Office · A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites MUST HAVE 3RD LINE KNOWLEDGE REQUIRED · At least 3 years of 2nd Line support (or equivalent) level experience · At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites · Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components · An in depth understanding of the needs of SMEs - email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage · Excellent customer service and communication skills · Driving License & Own Car WHAT YOU GET · Private Healthcare for you and your family · Half price cinema tickets / high street discounts · Virtual wellness classes · Employee Mindfulness support · Life coach support · Socials within the team · Great company culture · Lots of career progression, training & Development If this 3rd Line Senior IT Technician Role interests you or anyone you know then please send across your CV to ASAP to avoid disappointment.