Job Title: Support Officer Contract Type : Permanent Salary : £27,343 per annum Working Hours: 37.5 hours per week Working Pattern: Monday to Sunday, 8am - 4pm / 1pm - 9pm Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About You We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 18, 2024
Full time
Job Title: Support Officer Contract Type : Permanent Salary : £27,343 per annum Working Hours: 37.5 hours per week Working Pattern: Monday to Sunday, 8am - 4pm / 1pm - 9pm Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About You We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
May 17, 2024
Full time
Job Title: Senior Housing Manager Location: Rudgeway, Bristol Salary: £50,000 per annum Job Type : Permanent, Full Time (Applicants wishing to work reduced hours should contact us for an informal discussion) We're looking for an experienced social housing professional to take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction Develop and facilitate team adherence to policies and procedures that deliver value for money and ensure compliance with best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures Experience of line management/leadership An ability to place the customer front and centre of service delivery while operating within legislative and regulatory requirements Knowledge of the legislative and regulatory framework underpinning the social housing sector We will support you to continue your leadership and management journey and will provide coaching, support and accredited training for the successful applicant. We are continuously developing our inclusive, values driven culture that embraces the diversity of our colleagues and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Benefits: A great inclusive and values led culture that invests in your learning and development 25 days annual holiday rising to 30 days Paid day off for your birthday Optional one day volunteer leave Flexible working Access to training and career development through Elim Skills Academy Company pension Life Assurance Annual organisational performance bonus Health cash plan, including discounts to a wide range of shops and services. Free onsite car parking Full details of benefits, culture and values on our website. You will also find colleague stories, sharing what it's like working for us. About Elim: Elim is a charitable social landlord based in Bristol with a vision 'to meet housing need and deliver homes that change people's lives' . This ambition is present in everything we do. We have around 900 homes located across South West England, the Birmingham area and Wales, and we provide homes for social or affordable rent across each of these areas. We provide homes for shared ownership in South West England, and are one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We offer a diverse and inclusive culture in line with our Elim CARES Values. These were created in partnership with our customers, colleagues, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C Customers First - Customers are at the heart of our services and decision making A Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes, and do what we say we will R Results - We work hard and deliver great results for our customers and for Elim E Everyone's view matters - We listen to understand, improve, and build our services S Supportive - We tackle challenges head on and inspire each other to achieve our potential How to apply: For more details and to apply please visit our website. We want to ensure our recruitment process accessible for any applicant interested in a career at Elim Closing Date: 9am, 13th May 2024 Interview Date: Interviews will be held until 17th May 2024. Candidates with experience of: Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Manager, Senior Housing Officer, Housing Services, Customer Housing Officer, Social Housing Manager, Supported Housing Officer, Senior Social Housing Worker, Social Housing Manager will be considered.
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
May 17, 2024
Full time
Monday - Friday 9am - 5pm Hybrid working available 37,000 per annum Permanent position Driving license required Must have previous experience in a Housing Officer role for Social Housing Overall Purpose of Job To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice. To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals To manage a complex and demanding case load in a busy and often challenging environment, ensuring all options are thoroughly explored. To undertake the assessment and investigation of homeless applications under Part VII of the Housing Act 1996 (as amended) where prevention/relief is not possible, and inform clients of their assessment outcome. To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation. Job Summary To make every conceivable effort to prevent homelessness where possible through the provision of tailored advice, advocacy, negotiation, mediation and exploration of all suitable options. To assess complex and vulnerable individuals and families, based on their housing need and make appropriate decisions in accordance with the appropriate legislation (eg Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Children's Act, Care Act and Welfare Befit Reform Act). The post holder will be required to be innovative, dynamic and solutions focussed to prevent clients from becoming homeless and explore all housing options. In addition to this the post holder will contribute to the design and operational practice of the Homelessness Prevention and Advice Service. Key Tasks and Accountabilities Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. 1. To provide an effective, customer-friendly and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector. 2. To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired. 3. To provide a professional and effective housing options interview and homelessness investigation service; taking a full application from the service user and issuing Personalised Housing Plans in preventing or relieving homelessness irrespective of the person's priority need or intentionality status. 4. To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation. 5. To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty. 6. To collate and analyse initial information and documentation relating to a client's circumstances using available prevention tools and deciding in line with new legislation when to move an application from a prevention or relief stage to the final duty the council may owe the applicant. 7. To assess and administer Discretionary Housing Payment (DHP) applications, ensuring that necessary actions are captured as reasonable steps within Personalised Housing Plans, to either sustain an existing tenancy, or secure alternative affordable accommodation. Extension of DHPs incumbent upon engagement with these reasonable steps. 8. To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw. 9. To maintain a regular and constructive relationship with the individual or family throughout their homeless application, ensuring that they are engaged in the reasonable steps agreed, and that the postholder completes the reasonable steps agreed on the part of the local authority, all within the designated timescales. 10. To use relevant identity/credit software that enables the service to check and verify the accuracy of a homeless approach or application, and the circumstances affecting the client.
Oscar Underhill Recruitment Solutions Ltd
Shrewsbury, Shropshire
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
May 16, 2024
Seasonal
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless Prevention Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. Leading your own cases with the freedom to assess and deal with your work as best works for you. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
May 16, 2024
Seasonal
The team are looking for an experienced candidate that can add quality amongst knowledgeable peers. The Homeless Prevention Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. Leading your own cases with the freedom to assess and deal with your work as best works for you. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running What we a looking for from you : Experience directly interviewing homeless clients under Part 6 and 7 of the Housing Act 2017 Working knowledge of carrying out reviews in a busy environment, liaising with external parties when necessary Up to date knowledge of the Housing Act 1996 and other relevant case laws which would help inform your decision making What are your responsibilities? Responsible for reviewing decisions made under Part 6 and Part 7 of the Housing Act 1996 Provide advice and guidance on how to improve Section 184 decision letters. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome pack to If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
12 Month Fixed Term Contract Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service. As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints. You'll use your listening and communication skills to build constructive relationships with customers so you can understand their concerns. You'll work with service areas to investigate the issues they've raised, and identify whether we've made mistakes leading to service failure. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to complaints. You'll also be responsible for writing formal responses to customer complaints, using your excellent written communications skills to craft comprehensive and empathetic replies in Stonewater's tone of voice. To be successful in this role, you'll need to demonstrate a passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. This is a fantastic opportunity for you to bring your passion and energy to specific types of customer enquiries, developing our National service model and helping us to maintain a personal, locally sensitive offer to customers. The ideal candidate will: Have proven customer service experience. Have an understanding of managing complaints in social housing and knowledge of the Housing Ombudsman Service. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Experience of delivering change. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 15, 2024
Full time
12 Month Fixed Term Contract Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service. As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints. You'll use your listening and communication skills to build constructive relationships with customers so you can understand their concerns. You'll work with service areas to investigate the issues they've raised, and identify whether we've made mistakes leading to service failure. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to complaints. You'll also be responsible for writing formal responses to customer complaints, using your excellent written communications skills to craft comprehensive and empathetic replies in Stonewater's tone of voice. To be successful in this role, you'll need to demonstrate a passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. This is a fantastic opportunity for you to bring your passion and energy to specific types of customer enquiries, developing our National service model and helping us to maintain a personal, locally sensitive offer to customers. The ideal candidate will: Have proven customer service experience. Have an understanding of managing complaints in social housing and knowledge of the Housing Ombudsman Service. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Experience of delivering change. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
We are looking for a committed and motivated person to provide a high-quality HR service, advising on a range of employee relation issues in a small, dynamic and friendly Human Resource team working for a company who values its employees and residents we support. Who are we? At Hightown, we're a charitable housing association that builds homes and supports people. We provide affordable homes and a wide range of care and supported housing services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. Our aim is to deliver demonstrable social value and impact in all of our activities. To support the fantastic work we do we are seeking to recruit an Employee Relations Officer to help support the wider Human Resources team as they develop and deploy policies and procedures which support our People Plans across the whole company. About the Role Working as part of a dedicated and committed in-house HR Team you will support the full employee lifecycle and; Advise managers and staff on all ER issues and lead on case management including Absence, Flexible Working, Probation, Capability Confidently and proactively review, update and develop policies to support the People Plan in line with legislation and best practice Provide support to the Employee Relations Manager, including maintaining databases, preparing letter templates, attending meetings, taking minutes, filing, policy research and updates Prepare and analyse data for regular HR reports Support wider HR initiatives as required Who we are looking for To be successful in the role you will be able to demonstrate experience of working in a HR team and have; Casework experience within Employee Relations and knowledge of employment law and best practice Experience in delivering an HR service within a busy working environment Confidence in delivering advice to all levels of staff and challenge constructively where necessary A passion for reducing absence and promoting health and wellbeing A high level of organisational skills with the ability to understand detailed information A CIPD qualification or part qualified or equivalent experience Additionally the successful candidate will share our core values: At Hightown we ensure our workplace values are at the heart of everything we do. Our values are: Putting our residents and service users first Treating people with respect, promoting independence and choice Developing passionate and committed teams Being cost effective without compromising standards or safety Our Benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: Generous annual leave allowance of 33 days per year including bank holidays, rising with service to 35 days Competitive salary of 33,425 pa for a 35 hour week Ability to work from home two days per week by agreement Workplace Pension Scheme Free staff car park facility Discretionary annual bonus based on satisfactory performance Monthly attendance bonus of 1.25% Regular market reviews of salary and cost of living Life assurance cover of three times your annual salary Employee health and wellbeing programmes & access to onsite gym facilities Ongoing training and support to deliver outstanding support Closing date: Wednesday 22nd May 2024 Interview date: Tuesday 28th and Wednesday 29th May 2024 Please ensure that you make your application as soon as possible. If we have a high number of applications we may close the vacancy earlier. We are an Equal Opportunities and Disability Confident Employer.
May 14, 2024
Full time
We are looking for a committed and motivated person to provide a high-quality HR service, advising on a range of employee relation issues in a small, dynamic and friendly Human Resource team working for a company who values its employees and residents we support. Who are we? At Hightown, we're a charitable housing association that builds homes and supports people. We provide affordable homes and a wide range of care and supported housing services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. Our aim is to deliver demonstrable social value and impact in all of our activities. To support the fantastic work we do we are seeking to recruit an Employee Relations Officer to help support the wider Human Resources team as they develop and deploy policies and procedures which support our People Plans across the whole company. About the Role Working as part of a dedicated and committed in-house HR Team you will support the full employee lifecycle and; Advise managers and staff on all ER issues and lead on case management including Absence, Flexible Working, Probation, Capability Confidently and proactively review, update and develop policies to support the People Plan in line with legislation and best practice Provide support to the Employee Relations Manager, including maintaining databases, preparing letter templates, attending meetings, taking minutes, filing, policy research and updates Prepare and analyse data for regular HR reports Support wider HR initiatives as required Who we are looking for To be successful in the role you will be able to demonstrate experience of working in a HR team and have; Casework experience within Employee Relations and knowledge of employment law and best practice Experience in delivering an HR service within a busy working environment Confidence in delivering advice to all levels of staff and challenge constructively where necessary A passion for reducing absence and promoting health and wellbeing A high level of organisational skills with the ability to understand detailed information A CIPD qualification or part qualified or equivalent experience Additionally the successful candidate will share our core values: At Hightown we ensure our workplace values are at the heart of everything we do. Our values are: Putting our residents and service users first Treating people with respect, promoting independence and choice Developing passionate and committed teams Being cost effective without compromising standards or safety Our Benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: Generous annual leave allowance of 33 days per year including bank holidays, rising with service to 35 days Competitive salary of 33,425 pa for a 35 hour week Ability to work from home two days per week by agreement Workplace Pension Scheme Free staff car park facility Discretionary annual bonus based on satisfactory performance Monthly attendance bonus of 1.25% Regular market reviews of salary and cost of living Life assurance cover of three times your annual salary Employee health and wellbeing programmes & access to onsite gym facilities Ongoing training and support to deliver outstanding support Closing date: Wednesday 22nd May 2024 Interview date: Tuesday 28th and Wednesday 29th May 2024 Please ensure that you make your application as soon as possible. If we have a high number of applications we may close the vacancy earlier. We are an Equal Opportunities and Disability Confident Employer.
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder - both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater's Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 14, 2024
Full time
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers. You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to their enquiries. To be successful in this role, you will be an excellent relationship builder - both internally and externally. You will be able to understand and respond appropriately to incoming Housing Ombudsman Service enquiries to ensure we provide information and follow up on cases promptly. A passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. The ideal candidate will: Have proven customer service experience and have a genuine passion for social housing. Have experience of complaint handling in social housing, including investigating and responding to complex complaints Demonstrate an understanding of the Housing Ombudsman Service, the Complaint Handling Code, and the Regulator's expectations around complaint handling. Have excellent communication and written skills, and the ability to adapt to Stonewater's Tone of Voice. Be comfortable working in a fast-paced environment, managing competing priorities and deadlines. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Job Title: Support Officer Contract Type: Fixed Term for up to 12 months Salary: £26,937 per annum Working Hours: 37.5 hours per week Working Pattern: week days 9am - 5 pm / 1pm to 9pmweekend 11am to 7pm, all members of staff do sleep in at least once a week, sleep in shift start 12pm closes office at 11 goes sleep and open office 8am next day till 1pm Location: OHG Bevatone House, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About you We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers' support needs can include psychosis, forensic and personality disorders.We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues. Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Knowledge, Skills and Experience Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. Experience of delivering structured support and risk management. Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents. Demonstrate initiative and confidence to make and act on decisions. Competent administrative and IT skills (to be able to produce reports and other communications)
May 14, 2024
Full time
Job Title: Support Officer Contract Type: Fixed Term for up to 12 months Salary: £26,937 per annum Working Hours: 37.5 hours per week Working Pattern: week days 9am - 5 pm / 1pm to 9pmweekend 11am to 7pm, all members of staff do sleep in at least once a week, sleep in shift start 12pm closes office at 11 goes sleep and open office 8am next day till 1pm Location: OHG Bevatone House, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About you We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers' support needs can include psychosis, forensic and personality disorders.We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues. Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Knowledge, Skills and Experience Essential An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. Experience of delivering structured support and risk management. Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. Previous experience in positively resolving incidents. Demonstrate initiative and confidence to make and act on decisions. Competent administrative and IT skills (to be able to produce reports and other communications)
Job Title: Supported Housing Officer Location: Bristol Salary: £25,000 per annum (Pro rata for part time) Job Type : Full-time or part-time, Permanent. Reporting to : Team Leader - part of the Support Services Department. Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are entering an exciting time of change and now have the opportunity to recruit supported housing officers to join our teams in Bristol. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague We have services located in central, north and south Bristol. Wherever you work, you will: Establish and maintain trusting relationships with our residents, some of whom will be parents, maintaining regular contact and facilitating a co -produced planned programme of support Assess and identify the strengths, support needs and risks of in line with organisational Support Delivery and Risk Management procedures Assist residents to identify and access appropriate move on accommodation. Encourage and facilitate the aspirations of the people you support in education, training and employment Work in partnership with external agencies to safeguard and facilitate the effective delivery of support and improve outcomes for those receiving our services What you will need to be successful: Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services Empathy with the causes of homelessness for vulnerable women / parents and the barriers they face Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days Paid day off for your birthday Access to accredited training and career development through Elim Skills Academy Company pension Life Assurance Health cash plan, which includes discounts to a wide range of shops and services Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR on . Closing date - 31st May 2024 Interviews - Week of 3rd June 2024 We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Candidates with experience of; Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Information Advisor, Information Specialist, Supported Housing Officer, Social Housing Worker, Housing Administrator will be considered for this role.
May 13, 2024
Full time
Job Title: Supported Housing Officer Location: Bristol Salary: £25,000 per annum (Pro rata for part time) Job Type : Full-time or part-time, Permanent. Reporting to : Team Leader - part of the Support Services Department. Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire. We are entering an exciting time of change and now have the opportunity to recruit supported housing officers to join our teams in Bristol. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague We have services located in central, north and south Bristol. Wherever you work, you will: Establish and maintain trusting relationships with our residents, some of whom will be parents, maintaining regular contact and facilitating a co -produced planned programme of support Assess and identify the strengths, support needs and risks of in line with organisational Support Delivery and Risk Management procedures Assist residents to identify and access appropriate move on accommodation. Encourage and facilitate the aspirations of the people you support in education, training and employment Work in partnership with external agencies to safeguard and facilitate the effective delivery of support and improve outcomes for those receiving our services What you will need to be successful: Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services Empathy with the causes of homelessness for vulnerable women / parents and the barriers they face Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days Paid day off for your birthday Access to accredited training and career development through Elim Skills Academy Company pension Life Assurance Health cash plan, which includes discounts to a wide range of shops and services Free onsite car parking For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR on . Closing date - 31st May 2024 Interviews - Week of 3rd June 2024 We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Candidates with experience of; Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Information Advisor, Information Specialist, Supported Housing Officer, Social Housing Worker, Housing Administrator will be considered for this role.
Fixed Term Contract until 17th January 2025 Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations. The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided). So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
May 12, 2024
Full time
Fixed Term Contract until 17th January 2025 Here at Stonewater, we are seeking a Lettings Officer to join our Empty Homes team! This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn't a call centre or sales role - it's about delivering a positive customer experience to our customers and maximising Stonewater's income through efficient management of our exit process and voids works on our homes. Working well on own initiative with a dedicated case load as well as part of a team, you will respond to all enquiries relating to tenancy terminations, contractor management and post move in customer service. You will provide day-to-day management of customer end of tenancy enquiries, notice to quit & evictions, contractor works orders, certification requirements, extensions and retractions of notice, lock change requirements, and valuations. The ideal candidate will: Be a pro-active and practical problem solver who enjoys working in a target driven environment. Be someone who thrives on organisation, with strong administrative skills and the ability to self-manage workload. Have strong communication skills, both written and verbal. Be someone who can work on their own initiative while understanding the benefits of team work. Be dedicated to getting the job done, have a can do attitude and above all, great customer service skills. Have strong IT skills, able to use varying databases and Contractor Interfaces (once training is provided). So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you! Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Cloud Recruit partnered with a national organisation with charitable status providing person-centred care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing around 1,000 units of supported housing. Our work is overseen and governed by our Board of Trustees. We are seeking a PA to the Board to provide the Chair and the trustees with all necessary administrative and secretarial assistance. This is a responsible position which will offer great job satisfaction to someone with a conscientious and proactive approach. The role will involve: Liaising with the Chair and trustees to forward plan and schedule meetings. Managing communications and correspondence for the Chair and trustees. Organising meetings and sending out invites and virtual log-ins. Managing room bookings, refreshments, travel arrangements and payment of expenses. Arranging meetings between the Chair, trustees, the CEO and other officers as required. Agreeing the agenda for Board Meetings with the Chair. Making arrangements for presentations and internal/external speakers. Liaising with the Executive Team regarding preparation for meetings and any follow up. Taking accurate and professional minutes of Board meetings. Collating, uploading and sending out minutes, reports and other papers for Board meetings. Keeping records of attendance and apologies and any possible conflicts of interest. Maintaining all records in good order and managing the online Board portal. Organising the Annual General Meeting and any other General Meetings and events. Co-ordinating the recruitment and induction of new trustees. Being a point of contact for trustees and shareholding members. Supporting the Company Secretary in undertaking their role and duties Any other duties reasonably requested by the Chair, CEO and Company Secretary. Applicants for this role will have significant prior experience gained in a responsible secretarial or administrative role. Experience of working for a charity or in a social care or public service organisation would be helpful. You will be proactive, professional and able to maintain confidentiality. You will be well-organised, able to prioritise work and to achieve deadlines. You must have good communication skills with the ability to liaise effectively and coordinate the work of others. You must be helpful and responsive to requests for assistance from the Chair and trustees. You will be willing to work flexibly in accordance with the needs of the organisation and trustees, including attending evening meetings. A good standard of literacy is required and you must be competent in the use of IT and online applications including MS Word, Excel and PowerPoint. You will be conscientious and diligent in managing data and information and keeping records on behalf of the Company Secretary. You will be willing to work flexibly, including attending evening meetings. Hours : Full time hours are 37.5 hours per week, Monday to Friday. Hours of work are generally 9am till 5pm to be worked flexibly, dependent upon the requirements of the organisation and the trustees. Some evening and occasional weekend working is required. Salary : Up to £31,000 per annum based on qualifications and experience.
May 12, 2024
Full time
Cloud Recruit partnered with a national organisation with charitable status providing person-centred care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing around 1,000 units of supported housing. Our work is overseen and governed by our Board of Trustees. We are seeking a PA to the Board to provide the Chair and the trustees with all necessary administrative and secretarial assistance. This is a responsible position which will offer great job satisfaction to someone with a conscientious and proactive approach. The role will involve: Liaising with the Chair and trustees to forward plan and schedule meetings. Managing communications and correspondence for the Chair and trustees. Organising meetings and sending out invites and virtual log-ins. Managing room bookings, refreshments, travel arrangements and payment of expenses. Arranging meetings between the Chair, trustees, the CEO and other officers as required. Agreeing the agenda for Board Meetings with the Chair. Making arrangements for presentations and internal/external speakers. Liaising with the Executive Team regarding preparation for meetings and any follow up. Taking accurate and professional minutes of Board meetings. Collating, uploading and sending out minutes, reports and other papers for Board meetings. Keeping records of attendance and apologies and any possible conflicts of interest. Maintaining all records in good order and managing the online Board portal. Organising the Annual General Meeting and any other General Meetings and events. Co-ordinating the recruitment and induction of new trustees. Being a point of contact for trustees and shareholding members. Supporting the Company Secretary in undertaking their role and duties Any other duties reasonably requested by the Chair, CEO and Company Secretary. Applicants for this role will have significant prior experience gained in a responsible secretarial or administrative role. Experience of working for a charity or in a social care or public service organisation would be helpful. You will be proactive, professional and able to maintain confidentiality. You will be well-organised, able to prioritise work and to achieve deadlines. You must have good communication skills with the ability to liaise effectively and coordinate the work of others. You must be helpful and responsive to requests for assistance from the Chair and trustees. You will be willing to work flexibly in accordance with the needs of the organisation and trustees, including attending evening meetings. A good standard of literacy is required and you must be competent in the use of IT and online applications including MS Word, Excel and PowerPoint. You will be conscientious and diligent in managing data and information and keeping records on behalf of the Company Secretary. You will be willing to work flexibly, including attending evening meetings. Hours : Full time hours are 37.5 hours per week, Monday to Friday. Hours of work are generally 9am till 5pm to be worked flexibly, dependent upon the requirements of the organisation and the trustees. Some evening and occasional weekend working is required. Salary : Up to £31,000 per annum based on qualifications and experience.
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 23, 2022
Full time
So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.
Sep 21, 2022
Full time
Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.
Job Title: Regional Outreach Officer (North) Region: North East/Homebased Directorate: Operations (Advice, Welfare and Care Services) Contract: Permanent Salary: £25,813 - £26,550 per Annum The Role At the Royal British Legion, we believe in building on potential. As an Outreach Officer, covering the North East region, your ability to help with a range of specialist, person centred and holistic, advice, guidance, advocacy, and support to beneficiaries with complex and often multiple needs could have a real impact on people's lives. At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. We are the country's largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it's needed. As an Outreach Officer, you will be responsible for areas such as Homelessness, Mental Health, Addiction and Dependency, Domestic Abuse, engage with the Criminal Justice system (out in the community/immediately prior to release) and Child Protection concerns. You will manage a beneficiary caseload and provide ongoing support to beneficiaries to find practical and long-lasting ways to achieve their potential, lead more fulfilling lives and take responsibility for their future. If successful, the main duties of your role will be: Beneficiary caseload management. Carry out an initial exploration of beneficiary needs and priorities and agree with the beneficiary (and other relevant agencies) a corresponding action plan; developing this action plan and providing follow up support as required. To provide ongoing support to beneficiaries to find practical and long-lasting ways to achieve their potential, lead more fulfilling lives and take responsibility for their future. To offer specialist advice, advocacy, and referral to Statutory, and Third Sector agencies; empowering and supporting beneficiaries to address and manage their needs effectively. Identify and support beneficiaries to access specialist services available in the region such as detoxification, rehabilitation, work placement and interim supported housing programmes. To provide interim support whilst beneficiaries are awaiting assessments or appointments with Statutory and External services. Ensuring beneficiary case management records are kept up to date and accurate. Please note this role is home-based with some requirement to travel across geographical area and in line with organisational hybrid working practices. Candidate will need to based within the North East area. About the Royal British Legion Across the country, in every city and on every street, RBL is there to support our Armed Forces community. It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive. If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you'll find a role here that works for you, with career opportunities right across the UK. Diversity Statement We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact. How to Apply Please click 'Apply Online' Closing date for this role is: 02/10/2022 We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
Sep 18, 2022
Full time
Job Title: Regional Outreach Officer (North) Region: North East/Homebased Directorate: Operations (Advice, Welfare and Care Services) Contract: Permanent Salary: £25,813 - £26,550 per Annum The Role At the Royal British Legion, we believe in building on potential. As an Outreach Officer, covering the North East region, your ability to help with a range of specialist, person centred and holistic, advice, guidance, advocacy, and support to beneficiaries with complex and often multiple needs could have a real impact on people's lives. At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. We are the country's largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it's needed. As an Outreach Officer, you will be responsible for areas such as Homelessness, Mental Health, Addiction and Dependency, Domestic Abuse, engage with the Criminal Justice system (out in the community/immediately prior to release) and Child Protection concerns. You will manage a beneficiary caseload and provide ongoing support to beneficiaries to find practical and long-lasting ways to achieve their potential, lead more fulfilling lives and take responsibility for their future. If successful, the main duties of your role will be: Beneficiary caseload management. Carry out an initial exploration of beneficiary needs and priorities and agree with the beneficiary (and other relevant agencies) a corresponding action plan; developing this action plan and providing follow up support as required. To provide ongoing support to beneficiaries to find practical and long-lasting ways to achieve their potential, lead more fulfilling lives and take responsibility for their future. To offer specialist advice, advocacy, and referral to Statutory, and Third Sector agencies; empowering and supporting beneficiaries to address and manage their needs effectively. Identify and support beneficiaries to access specialist services available in the region such as detoxification, rehabilitation, work placement and interim supported housing programmes. To provide interim support whilst beneficiaries are awaiting assessments or appointments with Statutory and External services. Ensuring beneficiary case management records are kept up to date and accurate. Please note this role is home-based with some requirement to travel across geographical area and in line with organisational hybrid working practices. Candidate will need to based within the North East area. About the Royal British Legion Across the country, in every city and on every street, RBL is there to support our Armed Forces community. It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive. If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you'll find a role here that works for you, with career opportunities right across the UK. Diversity Statement We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact. How to Apply Please click 'Apply Online' Closing date for this role is: 02/10/2022 We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.