Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role. The Ideal Candidate Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you're able to afford our customers, be that experience face to face, or over the phone. The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients' needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
May 05, 2024
Full time
Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role. The Ideal Candidate Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you're able to afford our customers, be that experience face to face, or over the phone. The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients' needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you'll bring: A 'can do' attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
May 05, 2024
Full time
How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you'll bring: A 'can do' attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Performance related bonus (discretionary and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Type:Permanent Job Location:Field Based Main Purpose of Role To manage all aspects of the TFS (Trade Facilitation Services) business within the UK, with the main focus of business development, granting revenue growth and penetration of new market segments. Ensure the delivery of the service in line with both financial and operational targets/KPIs, with full delegated LC responsibility for TFS activities. Lead service delivery with regards to the execution of costs, to ensure profitability of business activities and the attainment of annual revenue and local contribution budgets, in full cooperation with the TFS Operations manager Business responsibility for cost centre profit and loss, working capital, business growth, customer care and staff development. Qualifications Essential: Knowledge and understanding of global trade requirements and trade documentation, business development and sales processes Knowledge of financial skills revenue, LC, cost allocation, WIP/Unbilled Strong IT skills, particularly excel, including pivot tables, VLOOKUP, conditional formatting, etc. Ability to build and maintain effective working relationships with internal and external stakeholders. Experience of working within a trade context, e.g. for a SGS TFS competitor or market player Experience in basic financial matters ( reporting and measuring revenue, LC, cost allocation, WIP/Unbilled) Day to day experience of controlling costs and working to achieve defined budgets Desirable: Operations professional with related qualifications (i.e. in trade or business-oriented discipline), or equivalent experience Trade-related qualification (e.g: Institute of Export) Full Driving License for use in the UK Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. JBRP1_UKTJ
May 05, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Performance related bonus (discretionary and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Type:Permanent Job Location:Field Based Main Purpose of Role To manage all aspects of the TFS (Trade Facilitation Services) business within the UK, with the main focus of business development, granting revenue growth and penetration of new market segments. Ensure the delivery of the service in line with both financial and operational targets/KPIs, with full delegated LC responsibility for TFS activities. Lead service delivery with regards to the execution of costs, to ensure profitability of business activities and the attainment of annual revenue and local contribution budgets, in full cooperation with the TFS Operations manager Business responsibility for cost centre profit and loss, working capital, business growth, customer care and staff development. Qualifications Essential: Knowledge and understanding of global trade requirements and trade documentation, business development and sales processes Knowledge of financial skills revenue, LC, cost allocation, WIP/Unbilled Strong IT skills, particularly excel, including pivot tables, VLOOKUP, conditional formatting, etc. Ability to build and maintain effective working relationships with internal and external stakeholders. Experience of working within a trade context, e.g. for a SGS TFS competitor or market player Experience in basic financial matters ( reporting and measuring revenue, LC, cost allocation, WIP/Unbilled) Day to day experience of controlling costs and working to achieve defined budgets Desirable: Operations professional with related qualifications (i.e. in trade or business-oriented discipline), or equivalent experience Trade-related qualification (e.g: Institute of Export) Full Driving License for use in the UK Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. JBRP1_UKTJ
About the opportunity Here at Poundland we have an exciting new role for an Employee Relations Manager to lead our thriving and energetic Employee Relations team, based at our Customer Support Centre in Walsall. In this role, you'll report to the Colleague Experience and Culture Manager, supporting them in championing our people strategy. You'll need to be a leader able to develop and coach a team of seven employee relations advisors who support our Retail and Head office colleagues. We're looking for someone who is adaptable and a people person. This person will provide leadership on employee relations- employee related issues, maintain and update policies in line with legislation, and drive efficiency and meet SLAs. Experience with data and metrics is important. This is a Hybrid role, providing you with the flexibility of working up to three days in our Customer Support Centre and the option to work the remaining days from either home or a store. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Your Impact and Responsibilities Ability to challenge proactively and provide recommendations and solutions on a range of matters. Problem-solving and analytical skills. Excellent communication skills, both written and verbal Resilient when dealing with difficult and complex matters. Able to work autonomously and shape an agenda, prioritising the most critical matters. Ability to think on your feet, be agile to recognise and change direction where appropriate. Skills and Knowledge You will ideally be fully CIPD qualified or working toward this. A Strong ER background in a fast-paced, agile organisation with a degree of complexity in the operating model. Comprehensive knowledge of employment legislation and best practice approach. Excellent understanding of knowledge application in a retail environment. Previous experience in managing and leading an ER Advisory function spanning multiple areas of a business. Experience influencing senior stakeholders utilising various approaches to successfully implement new ideas and changes to legislation. At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today! Why Choose Us: Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free. Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks. Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs. My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important. Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement. About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros By living our behaviours every day, we've created a land which is fun, friendly and full of surprises - a place where our people can truly be the best version of themselves!
May 05, 2024
Full time
About the opportunity Here at Poundland we have an exciting new role for an Employee Relations Manager to lead our thriving and energetic Employee Relations team, based at our Customer Support Centre in Walsall. In this role, you'll report to the Colleague Experience and Culture Manager, supporting them in championing our people strategy. You'll need to be a leader able to develop and coach a team of seven employee relations advisors who support our Retail and Head office colleagues. We're looking for someone who is adaptable and a people person. This person will provide leadership on employee relations- employee related issues, maintain and update policies in line with legislation, and drive efficiency and meet SLAs. Experience with data and metrics is important. This is a Hybrid role, providing you with the flexibility of working up to three days in our Customer Support Centre and the option to work the remaining days from either home or a store. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Your Impact and Responsibilities Ability to challenge proactively and provide recommendations and solutions on a range of matters. Problem-solving and analytical skills. Excellent communication skills, both written and verbal Resilient when dealing with difficult and complex matters. Able to work autonomously and shape an agenda, prioritising the most critical matters. Ability to think on your feet, be agile to recognise and change direction where appropriate. Skills and Knowledge You will ideally be fully CIPD qualified or working toward this. A Strong ER background in a fast-paced, agile organisation with a degree of complexity in the operating model. Comprehensive knowledge of employment legislation and best practice approach. Excellent understanding of knowledge application in a retail environment. Previous experience in managing and leading an ER Advisory function spanning multiple areas of a business. Experience influencing senior stakeholders utilising various approaches to successfully implement new ideas and changes to legislation. At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today! Why Choose Us: Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free. Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks. Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs. My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important. Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement. About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros By living our behaviours every day, we've created a land which is fun, friendly and full of surprises - a place where our people can truly be the best version of themselves!
Job Title: HR Advisor Location: Coventry Salary: £22k - £28k per Annum DOE Job Type: Full Time, Permanent About Us: AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : Due to significant and ongoing growth, we are looking to recruit a Trainee HR Advisor to join our team. This is an exciting opportunity for the right candidate to build and develop the role and make a real impact to our business's future success. This is a fantastic opportunity for a confident HR administrator, who wishes to develop their skills and gain valuable experience in an HR Advisor role. Roles and Responsibilities: Producing offer letters and contracts supporting with inductions and ensuring that all right to work checks are completed accurately and efficiently Providing administration support with Joiners, Movers and Leavers and ensuring that all systems are updated accurately and efficiently Manage the administration of all probation reviews, changes to terms and conditions, reference checking and updating the Hapi App Manage a small ER case load, while working within SLA's, supporting managers in case work, assisting with the preparation of cases, supporting with note taking and advising on outcomes Provide advice and guidance on a range of HR issues, including performance management, disciplinary, grievance, sickness absence and compliance Help to build and deliver best practice across the group to help to embed our HR ethos and values Support with updating policies and procedures in line with legislation Support with the delivery of HR related training and coaching Assist with key HR projects, such as the People Team's Project Ignite About You: Excellent organisational and communication skills Excellent written and verbal communication skills Ability to maintain confidentiality Excellent attention to detail Self-motivated and able to work under own autonomy Benefits: 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources Executive, HR Advisor, Human Resources Advisor, HR Generalist, HR Officer, Human Resources Consultant, HR Advisor, Employment Specialist will also be considered for this role.
May 05, 2024
Full time
Job Title: HR Advisor Location: Coventry Salary: £22k - £28k per Annum DOE Job Type: Full Time, Permanent About Us: AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : Due to significant and ongoing growth, we are looking to recruit a Trainee HR Advisor to join our team. This is an exciting opportunity for the right candidate to build and develop the role and make a real impact to our business's future success. This is a fantastic opportunity for a confident HR administrator, who wishes to develop their skills and gain valuable experience in an HR Advisor role. Roles and Responsibilities: Producing offer letters and contracts supporting with inductions and ensuring that all right to work checks are completed accurately and efficiently Providing administration support with Joiners, Movers and Leavers and ensuring that all systems are updated accurately and efficiently Manage the administration of all probation reviews, changes to terms and conditions, reference checking and updating the Hapi App Manage a small ER case load, while working within SLA's, supporting managers in case work, assisting with the preparation of cases, supporting with note taking and advising on outcomes Provide advice and guidance on a range of HR issues, including performance management, disciplinary, grievance, sickness absence and compliance Help to build and deliver best practice across the group to help to embed our HR ethos and values Support with updating policies and procedures in line with legislation Support with the delivery of HR related training and coaching Assist with key HR projects, such as the People Team's Project Ignite About You: Excellent organisational and communication skills Excellent written and verbal communication skills Ability to maintain confidentiality Excellent attention to detail Self-motivated and able to work under own autonomy Benefits: 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Human Resources Executive, HR Advisor, Human Resources Advisor, HR Generalist, HR Officer, Human Resources Consultant, HR Advisor, Employment Specialist will also be considered for this role.
Job Title: Quality and Compliance Assistant Location: Didcot Quarter (near Milton Park), Abingdon Salary: £25,000 - £40,000 per annum depending on experience Job Type: Full Time, Permanent We are seeking a career minded Quality and Compliance Assistant to assist our Head of Compliance in key areas within the organisation including Quality, Commercial, Environmental, Health and Safety, The role offers significant scope for the development of a wide range of experience and competencies relating to working in a high performing logistics and installation business compliant with ISO 9001, ISO 14001 and ISO 45001, under the direction of a very competent and experienced senior management team. We are a small team running a very successful and unique business, part of a worldwide Group but very much focussed on the UK market from our purpose built logistics centre and Headquarters near Didcot. If you have the right skills and outlook, we are happy to train and develop you and will consider applicants with a strong skillset but less direct experience of integrated quality management systems alongside applicants with a strong background in EHSQ. This is a role with opportunities to progress and to gain qualifications and experience to achieve a more senior status within our team. If you are well organised and proactive with strong communication skills and high attention to detail, happy to work hands on as well as to administrate we would like to meet you. Key duties include: Assist in the management and sustainment of the regulatory and customer audit programme for ISO 9001, ISO 14001 and ISO 45001 Carry out the environmental monitoring required for ISO 14001 compliance Assist with the electronic and paper records within the Quality Management system. Arrange for calibration, services, and repairs of company equipment to be carried out in line with SLAs Maintain and update the Operational Database containing records of services and repairs Providing well organised documentation to evidence regulatory and QMS compliance Create and edit Work Instructions and internal documents Carry out weekly and monthly checks of key equipment Qualify for and carry out the roles of First Aider and Fire Warden Coordinate Fire Warden meetings and assist with fire drills, fire tests etc Present the Quality, Health, Safety, Environmental and Security inductions for new staff Log Incident and Accidents and Near Miss reports supporting investigation and reporting to senior team with recommendations Assist with organising and preparing for the Senior Management Review Meetings and the Health and Safety Management meetings Managing key suppliers from selection to benchmarking and performance review. Produce the supplier ratings and report to senior team with recommendations Key Requirements: Strong communicator with good command of the English language Experience of quality or compliance processes Proactive and well organised with strong administrative competencies Proficient in Microsoft Office, Teams and confident to learn new software as required Excellent attention to detail Able to plan and prioritise tasks and projects and flexible when short notice changes are needed Company Benefits: Increasing holiday entitlement with length of service Internal and external training opportunities Free onsite parking and good public transport links Discretionary bonus scheme Employee assistance programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Administration, Administrator, Quality, Compliance, Health and Safety, Security, Compliance Administrator, Compliance Assistant, Compliance Coordinator, Compliance Officer, Compliance Advisor, Compliance Handler, Compliance Specialist, EHS, EHSQ, Quality Administrator, Quality Assistant, Quality Coordinator, Quality Control, Project Coordinator, Database Management, Data Administrator, Health and Safety Assistant, Health and Safety Administrator, Health and Safety Coordinator, EHS Administrator, EHS Advisor, HSE, HSE Administrator, HSE Assistant, HSE Advisor, EHS Compliance, HSE Compliance may also be considered for this role.
May 04, 2024
Full time
Job Title: Quality and Compliance Assistant Location: Didcot Quarter (near Milton Park), Abingdon Salary: £25,000 - £40,000 per annum depending on experience Job Type: Full Time, Permanent We are seeking a career minded Quality and Compliance Assistant to assist our Head of Compliance in key areas within the organisation including Quality, Commercial, Environmental, Health and Safety, The role offers significant scope for the development of a wide range of experience and competencies relating to working in a high performing logistics and installation business compliant with ISO 9001, ISO 14001 and ISO 45001, under the direction of a very competent and experienced senior management team. We are a small team running a very successful and unique business, part of a worldwide Group but very much focussed on the UK market from our purpose built logistics centre and Headquarters near Didcot. If you have the right skills and outlook, we are happy to train and develop you and will consider applicants with a strong skillset but less direct experience of integrated quality management systems alongside applicants with a strong background in EHSQ. This is a role with opportunities to progress and to gain qualifications and experience to achieve a more senior status within our team. If you are well organised and proactive with strong communication skills and high attention to detail, happy to work hands on as well as to administrate we would like to meet you. Key duties include: Assist in the management and sustainment of the regulatory and customer audit programme for ISO 9001, ISO 14001 and ISO 45001 Carry out the environmental monitoring required for ISO 14001 compliance Assist with the electronic and paper records within the Quality Management system. Arrange for calibration, services, and repairs of company equipment to be carried out in line with SLAs Maintain and update the Operational Database containing records of services and repairs Providing well organised documentation to evidence regulatory and QMS compliance Create and edit Work Instructions and internal documents Carry out weekly and monthly checks of key equipment Qualify for and carry out the roles of First Aider and Fire Warden Coordinate Fire Warden meetings and assist with fire drills, fire tests etc Present the Quality, Health, Safety, Environmental and Security inductions for new staff Log Incident and Accidents and Near Miss reports supporting investigation and reporting to senior team with recommendations Assist with organising and preparing for the Senior Management Review Meetings and the Health and Safety Management meetings Managing key suppliers from selection to benchmarking and performance review. Produce the supplier ratings and report to senior team with recommendations Key Requirements: Strong communicator with good command of the English language Experience of quality or compliance processes Proactive and well organised with strong administrative competencies Proficient in Microsoft Office, Teams and confident to learn new software as required Excellent attention to detail Able to plan and prioritise tasks and projects and flexible when short notice changes are needed Company Benefits: Increasing holiday entitlement with length of service Internal and external training opportunities Free onsite parking and good public transport links Discretionary bonus scheme Employee assistance programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Administration, Administrator, Quality, Compliance, Health and Safety, Security, Compliance Administrator, Compliance Assistant, Compliance Coordinator, Compliance Officer, Compliance Advisor, Compliance Handler, Compliance Specialist, EHS, EHSQ, Quality Administrator, Quality Assistant, Quality Coordinator, Quality Control, Project Coordinator, Database Management, Data Administrator, Health and Safety Assistant, Health and Safety Administrator, Health and Safety Coordinator, EHS Administrator, EHS Advisor, HSE, HSE Administrator, HSE Assistant, HSE Advisor, EHS Compliance, HSE Compliance may also be considered for this role.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Jaguar Land Rover Stockport. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 04, 2024
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Jaguar Land Rover Stockport. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Jaguar Land Rover to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service. Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times. Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement's Control and manage the operational costs Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skills A strong communicator - both verbal and written Excellent organisational skills Team player Ability to work well under pressure Ability to learn new skills whilst working in a fast-paced environment Contract : Permanent Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 04, 2024
Full time
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation's best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis. Purpose of Role Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team's workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service. Key Accountabilities Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times. Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections. Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement's Control and manage the operational costs Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. What we are looking for: Excellent customer service skills A strong communicator - both verbal and written Excellent organisational skills Team player Ability to work well under pressure Ability to learn new skills whilst working in a fast-paced environment Contract : Permanent Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Birmingham (Livery Street) Hybrid Working: 2 days a week in the office Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Newstaff Employment Services is recruiting for a Customer Sales Support Executive on behalf of client based in Luton, Beds. Working as part of a lively Customer Service Team, you will be providing customer service and sales support to internal and external customers. Duties to include: Cold/warm calling existing customers, arranging meetings for the business development manager, and follow call after meetings Quote chasing support Dealing with daily requests regarding quote calls, queries and general customer service advisory calls Creating specific quotations using CRM system SAP Achievement of custoner service KPI's Keeping up to date with all product knowledge All other related tasks as required Essential Attributes: Must be positive, out-going and enthusiastic! Enjoy working as part of a lively, fun team Possess excellent customer service skills Strong written and verbal communication skills Good level of IT literacy A 'can-do' attitude Ambitious, self confident and keen to progress Monday to Friday role 8.30 am to 5 pm Salary: £23.900 pa rising to £25,500 pa after successful 6 month probation + excellent benefits package Interested? Please call Anne Marie on (phone number removed) or email CV to (url removed)
May 04, 2024
Full time
Newstaff Employment Services is recruiting for a Customer Sales Support Executive on behalf of client based in Luton, Beds. Working as part of a lively Customer Service Team, you will be providing customer service and sales support to internal and external customers. Duties to include: Cold/warm calling existing customers, arranging meetings for the business development manager, and follow call after meetings Quote chasing support Dealing with daily requests regarding quote calls, queries and general customer service advisory calls Creating specific quotations using CRM system SAP Achievement of custoner service KPI's Keeping up to date with all product knowledge All other related tasks as required Essential Attributes: Must be positive, out-going and enthusiastic! Enjoy working as part of a lively, fun team Possess excellent customer service skills Strong written and verbal communication skills Good level of IT literacy A 'can-do' attitude Ambitious, self confident and keen to progress Monday to Friday role 8.30 am to 5 pm Salary: £23.900 pa rising to £25,500 pa after successful 6 month probation + excellent benefits package Interested? Please call Anne Marie on (phone number removed) or email CV to (url removed)
Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 04, 2024
Full time
Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
May 04, 2024
Full time
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
May 03, 2024
Full time
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 03, 2024
Full time
Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Just Recruitment are working with a well-regarded and established business, based in Sudbury. They are looking to add an Internal Sales and Customer Support Advisor to their team. The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, through the business. Duties include: Processing customer orders Preparation of quotes/bills of materials and determining effective pricing Deal with sales enquiries on all products within the companies range Deal with enquiries on customer accounts Liaising with warehouse regarding special delivery orders Raise purchase orders Follow up quotations Manage all aspects of customer relationships Working as part of the team to drive positive company sales results Hit and exceed agreed KPI's Willingness to learn processes already in place whilst striving to improve Ensure all customers are dealt with in a timely and friendly manner Undertake ad hoc projects as required Candidate requirements: Experience of working within an Internal Sales/Customer Service team An understanding of the sales process within a distribution environment IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage Excellent communication skills both written and spoken Able to work as part of the team or on own initiative Flexible attitude to working patterns A natural problem solver This is a great opportunity, to join a stable team. Working hours are Monday to Friday 8am - 5pm. Offering an excellent working environment and great benefits package.
May 03, 2024
Full time
Just Recruitment are working with a well-regarded and established business, based in Sudbury. They are looking to add an Internal Sales and Customer Support Advisor to their team. The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, through the business. Duties include: Processing customer orders Preparation of quotes/bills of materials and determining effective pricing Deal with sales enquiries on all products within the companies range Deal with enquiries on customer accounts Liaising with warehouse regarding special delivery orders Raise purchase orders Follow up quotations Manage all aspects of customer relationships Working as part of the team to drive positive company sales results Hit and exceed agreed KPI's Willingness to learn processes already in place whilst striving to improve Ensure all customers are dealt with in a timely and friendly manner Undertake ad hoc projects as required Candidate requirements: Experience of working within an Internal Sales/Customer Service team An understanding of the sales process within a distribution environment IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage Excellent communication skills both written and spoken Able to work as part of the team or on own initiative Flexible attitude to working patterns A natural problem solver This is a great opportunity, to join a stable team. Working hours are Monday to Friday 8am - 5pm. Offering an excellent working environment and great benefits package.
Job Description We're looking for a passionate Corporate Property Coordinator to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our Property Coordinator, you will provide property management and tenancy administration support services to branches, landlords and tenants. What's in it for you asour Corporate Property Coordinator? Salary £20,500 Support in training towards ARLA - NFOPP qualifications Industry-leading training and development Demonstrable career ladder Opportunities for progression Collaborative , rewarding, and fun environment Team incentives Understanding of operations within an estate agency business Key responsibilities of a Corporate Property Coordinator The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords, and tenants. You will also coordinate and prepare the renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards. Skills and experience required to be a successful Corporate Property Coordinator Outstanding Customer Service skills Solid administration skills Resilient , positive , numerate and detail-oriented Organised and able to prioritise workload in a faced paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors. If you are a skilled customer service professional from any background, with strong admin skills, we want to hear from you!Start or progress your career in property today! Apply for an immediate interview!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00307
May 03, 2024
Full time
Job Description We're looking for a passionate Corporate Property Coordinator to complement our established team based within our Corporate Lettings Centre in Birkenhead the Wirral, Merseyside. As our Property Coordinator, you will provide property management and tenancy administration support services to branches, landlords and tenants. What's in it for you asour Corporate Property Coordinator? Salary £20,500 Support in training towards ARLA - NFOPP qualifications Industry-leading training and development Demonstrable career ladder Opportunities for progression Collaborative , rewarding, and fun environment Team incentives Understanding of operations within an estate agency business Key responsibilities of a Corporate Property Coordinator The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords, and tenants. You will also coordinate and prepare the renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards. Skills and experience required to be a successful Corporate Property Coordinator Outstanding Customer Service skills Solid administration skills Resilient , positive , numerate and detail-oriented Organised and able to prioritise workload in a faced paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors. If you are a skilled customer service professional from any background, with strong admin skills, we want to hear from you!Start or progress your career in property today! Apply for an immediate interview!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00307
Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 03, 2024
Full time
Where: EE North Tyneside (Cobalt Business Park) Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Start Date: 28th June 2024 If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdown's with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in North Tyneside. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
LEAD INFORMATION Job Title Customer Service Advisor Site location Wrexham Industrial Estate Responsible to Office Manager Responsible for Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner Client brief Our client is a world leading manufacturer of high-level engineered products with sites all over the globe KEY INFORMATION Reason for vacancy Maternity leave cover Contract 8-month contract with possibility for extension should all parties wish to do so on completion Basic Salary £26,000 per annum (pro rata DOE) Hours 37.5 hours per week Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm Overtime Not required Holidays 25 days + 8 Bank Holidays Pro rata Facilities Staff parking, canteen and very clean and professional environment Package on offer Salary: Range £25,000 pro rata DOE Pension: 5% min personal contribution, Company contribution of 3% Annual Leave: 25 days plus 8 BH pro rata Life Insurance: 2 x annual salary Death in Service Sick pay scheme RESPONSIBILITIES The role Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows Maintain customer schedules and business forecast Communicate customer schedules and forecast to internal department across 4 sites Inputting of Orders on to Internal MRP system Confirmation of customer delivery dates on external scheduling system Negotiating pricing on stock and existing non-stock parts Assist production and planning departments with any delivery issues Assist accounts department with any account queries Co-ordinate Sales of additional parts from Stock Orderbook reviews and supporting calls with the Customer on a daily or weekly basis Report Customer Delivery performance as part of the monthly review Key skills required Account handling and Customer Service experience Experience working within a manufacturing environment. High level of initiative to deal with account queries and customer issues MRP or similar manufacturing computer system Experience of working with Microsoft Office tools Experience working with SAP & ERP/MRP (desirable but not essential) Self-motivated Reliable Enthusiastic Organised Flexible
May 03, 2024
Contractor
LEAD INFORMATION Job Title Customer Service Advisor Site location Wrexham Industrial Estate Responsible to Office Manager Responsible for Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner Client brief Our client is a world leading manufacturer of high-level engineered products with sites all over the globe KEY INFORMATION Reason for vacancy Maternity leave cover Contract 8-month contract with possibility for extension should all parties wish to do so on completion Basic Salary £26,000 per annum (pro rata DOE) Hours 37.5 hours per week Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm Overtime Not required Holidays 25 days + 8 Bank Holidays Pro rata Facilities Staff parking, canteen and very clean and professional environment Package on offer Salary: Range £25,000 pro rata DOE Pension: 5% min personal contribution, Company contribution of 3% Annual Leave: 25 days plus 8 BH pro rata Life Insurance: 2 x annual salary Death in Service Sick pay scheme RESPONSIBILITIES The role Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows Maintain customer schedules and business forecast Communicate customer schedules and forecast to internal department across 4 sites Inputting of Orders on to Internal MRP system Confirmation of customer delivery dates on external scheduling system Negotiating pricing on stock and existing non-stock parts Assist production and planning departments with any delivery issues Assist accounts department with any account queries Co-ordinate Sales of additional parts from Stock Orderbook reviews and supporting calls with the Customer on a daily or weekly basis Report Customer Delivery performance as part of the monthly review Key skills required Account handling and Customer Service experience Experience working within a manufacturing environment. High level of initiative to deal with account queries and customer issues MRP or similar manufacturing computer system Experience of working with Microsoft Office tools Experience working with SAP & ERP/MRP (desirable but not essential) Self-motivated Reliable Enthusiastic Organised Flexible
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We are seeking a Safeguarding Senior Consultant to join our growing payments sector team. The individual should have relevant experience in either safeguarding/CASS, internal audit, Payments and Electronic money. The Safeguarding Senior Consultant will work to ensure our clients in the payments sector are meeting their regulatory obligations and are safeguarding their customers' funds to the highest standard. Our Payments team is growing rapidly and we are looking for individuals who have an interest in understanding how the Payments and Electronic money sector works both in the UK and Europe. You'll be someone with Experience in a role related to safeguarding, CASS audit, internal audit, Payments and Electronic money. Excellent understanding of regulatory requirements related to safeguarding in the Payments sector (including electronic money). Relevant industry qualifications will be advantageous. Excellent communication and client management skills. The ability to work independently and manage multiple projects Strong collaborating skills, proactive and contribute to a positive team culture. Strong analytical skills and attention to detail with the ability to identify and assess risk. Experience in Data Analytics or would like to develop this You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 03, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry We are seeking a Safeguarding Senior Consultant to join our growing payments sector team. The individual should have relevant experience in either safeguarding/CASS, internal audit, Payments and Electronic money. The Safeguarding Senior Consultant will work to ensure our clients in the payments sector are meeting their regulatory obligations and are safeguarding their customers' funds to the highest standard. Our Payments team is growing rapidly and we are looking for individuals who have an interest in understanding how the Payments and Electronic money sector works both in the UK and Europe. You'll be someone with Experience in a role related to safeguarding, CASS audit, internal audit, Payments and Electronic money. Excellent understanding of regulatory requirements related to safeguarding in the Payments sector (including electronic money). Relevant industry qualifications will be advantageous. Excellent communication and client management skills. The ability to work independently and manage multiple projects Strong collaborating skills, proactive and contribute to a positive team culture. Strong analytical skills and attention to detail with the ability to identify and assess risk. Experience in Data Analytics or would like to develop this You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 03, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset. SALARY: £25,000 - £28,000 per annum + Commission + Benefits LOCATION: Hybrid Working from Home and the Office in Bath, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu) IS THIS YOU? Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you. We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do. JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representativewith a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office. Working as the Customer Service Advisor / Customer Care Representative you will be responsible for effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner. As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time. WHO WE ARE Here at Truespeed we don't just offer jobs - we offer careers. We're committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth. DUTIES Your duties as a Customer Service Advisor / Customer Care Representative will include: Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time Improving customer satisfaction by owning a customer query through to resolution Taking an active role in complaint resolution with the aim to resolve on first contact Booking installations, outlining the process, and answering any queries Renewing contracts, ensuring the customer is fully informed of actions taken Problem solving and contributing to the improvement of working processes within the team and wider business Sharing information with colleagues and updating knowledge management systems Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed CANDIDATE REQUIREMENTS Demonstrable experience gained in a high volume B2C customer service centre Experience in handling and owning complaints through to resolution and to timescales Good working knowledge of Microsoft Office, G-Suite, and Google Analytics Ability to simplify complex topics and communicate them clearly with customers Confident and professional verbal and written communication Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries Empathetic and able to relate to a wide-ranging demographic Flexible approach and ability to meet deadlines Desire to learn and takes initiative to develop professionally Excellent time management skills Positive can-do attitude BENEFITS Life insurance Health care options Competitive pension scheme Hybrid working 25 days holiday plus bank holidays Great opportunities for career development Onsite parking Casual dress Commission scheme Attractive employee referral scheme NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12092 This job is being advertised by AWD online on behalf of Truespeed Communications Ltd
May 03, 2024
Full time
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset. SALARY: £25,000 - £28,000 per annum + Commission + Benefits LOCATION: Hybrid Working from Home and the Office in Bath, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu) IS THIS YOU? Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you. We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do. JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representativewith a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office. Working as the Customer Service Advisor / Customer Care Representative you will be responsible for effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner. As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time. WHO WE ARE Here at Truespeed we don't just offer jobs - we offer careers. We're committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth. DUTIES Your duties as a Customer Service Advisor / Customer Care Representative will include: Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time Improving customer satisfaction by owning a customer query through to resolution Taking an active role in complaint resolution with the aim to resolve on first contact Booking installations, outlining the process, and answering any queries Renewing contracts, ensuring the customer is fully informed of actions taken Problem solving and contributing to the improvement of working processes within the team and wider business Sharing information with colleagues and updating knowledge management systems Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed CANDIDATE REQUIREMENTS Demonstrable experience gained in a high volume B2C customer service centre Experience in handling and owning complaints through to resolution and to timescales Good working knowledge of Microsoft Office, G-Suite, and Google Analytics Ability to simplify complex topics and communicate them clearly with customers Confident and professional verbal and written communication Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries Empathetic and able to relate to a wide-ranging demographic Flexible approach and ability to meet deadlines Desire to learn and takes initiative to develop professionally Excellent time management skills Positive can-do attitude BENEFITS Life insurance Health care options Competitive pension scheme Hybrid working 25 days holiday plus bank holidays Great opportunities for career development Onsite parking Casual dress Commission scheme Attractive employee referral scheme NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12092 This job is being advertised by AWD online on behalf of Truespeed Communications Ltd