Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Responsibilities: Efficiently addressing client complaints with precision and timeliness. Providing invaluable guidance to fee earners on navigating complaint resolutions. Acting as the primary liaison with regulatory bodies, ensuring compliance. Conducting comprehensive analysis of complaint data and generating insightful reports. Facilitating training sessions on complaints prevention and resolution strategies. Offering expert advice on managing social media feedback. Essential Skills: Demonstrable experience in complaints handling, ideally within legal services. A robust understanding of relevant regulatory frameworks. Exceptional communication prowess, both written and verbal. Strong problem-solving acumen and a collaborative mindset. Demonstrated ability to work autonomously whilst meeting deadlines. Proven track record of initiative and adept decision-making. Benefits: Hybrid working model offering flexibility. Competitive annual leave entitlement with additional holiday closures. Comprehensive employee benefits package, including charitable work days and social engagements. If you're ready to seize this exceptional opportunity and contribute to a dynamic team, don't delay apply now to elevate your career!
May 04, 2024
Full time
Complaints Handler 4 days office based/ 1 from home Manchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Responsibilities: Efficiently addressing client complaints with precision and timeliness. Providing invaluable guidance to fee earners on navigating complaint resolutions. Acting as the primary liaison with regulatory bodies, ensuring compliance. Conducting comprehensive analysis of complaint data and generating insightful reports. Facilitating training sessions on complaints prevention and resolution strategies. Offering expert advice on managing social media feedback. Essential Skills: Demonstrable experience in complaints handling, ideally within legal services. A robust understanding of relevant regulatory frameworks. Exceptional communication prowess, both written and verbal. Strong problem-solving acumen and a collaborative mindset. Demonstrated ability to work autonomously whilst meeting deadlines. Proven track record of initiative and adept decision-making. Benefits: Hybrid working model offering flexibility. Competitive annual leave entitlement with additional holiday closures. Comprehensive employee benefits package, including charitable work days and social engagements. If you're ready to seize this exceptional opportunity and contribute to a dynamic team, don't delay apply now to elevate your career!
Job Title: Complaints Handler Location: Manchester City Centre Salary: Very competitive Hours: Between the hours of 08:00am and 17:00pm (Monday to Friday) Are you a candidate currently looking at your next steps on the job market? Do you have knowledge of SRA and Legal Ombudsman rules? The Recruitment Co. are currently recruiting for one our key clients in Manchester and this could be the perfect opportunity for you. Job Responsibilities: Responding to all client complaints received by our client Using in-depth knowledge and understanding of complaints, providing assistance across the firm in relation to complaints and provide guidance to fee earners. Acting as firm's primary point of contact with the Legal Ombudsman Researching regarding legal and regulatory changes affecting the handling of complaint Maintaining complaints handling procedures and register of complaints Analysing data on an ongoing basis, producing quarterly reports Providing regular and timely feedback to fee earners on any issues identified during the investigation of a complaint Delivering training on complaints prevention and handling, and responds to questions regarding both simple and complex complaint queries Advising the marketing team on how to deal with complaints or negative feedback received via social media channels The Person: Experience of complaints handling (preferably in legal services) Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules Analytical and problem-solving skills (able to get the heart of a matter) Effective communication skills (verbal and written) i.e., clear, firm, and diplomatic Ability to explain complex matters succinctly and with clarity Proven ability to meet competing deadlines whilst meeting quality criteria Experience of working collaboratively. Able to influence and constructively challenge internal stakeholders at all levels of seniority Strong commercial aptitude with a modern, pro-active approach Proven initiative and independent thought The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 04, 2024
Full time
Job Title: Complaints Handler Location: Manchester City Centre Salary: Very competitive Hours: Between the hours of 08:00am and 17:00pm (Monday to Friday) Are you a candidate currently looking at your next steps on the job market? Do you have knowledge of SRA and Legal Ombudsman rules? The Recruitment Co. are currently recruiting for one our key clients in Manchester and this could be the perfect opportunity for you. Job Responsibilities: Responding to all client complaints received by our client Using in-depth knowledge and understanding of complaints, providing assistance across the firm in relation to complaints and provide guidance to fee earners. Acting as firm's primary point of contact with the Legal Ombudsman Researching regarding legal and regulatory changes affecting the handling of complaint Maintaining complaints handling procedures and register of complaints Analysing data on an ongoing basis, producing quarterly reports Providing regular and timely feedback to fee earners on any issues identified during the investigation of a complaint Delivering training on complaints prevention and handling, and responds to questions regarding both simple and complex complaint queries Advising the marketing team on how to deal with complaints or negative feedback received via social media channels The Person: Experience of complaints handling (preferably in legal services) Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules Analytical and problem-solving skills (able to get the heart of a matter) Effective communication skills (verbal and written) i.e., clear, firm, and diplomatic Ability to explain complex matters succinctly and with clarity Proven ability to meet competing deadlines whilst meeting quality criteria Experience of working collaboratively. Able to influence and constructively challenge internal stakeholders at all levels of seniority Strong commercial aptitude with a modern, pro-active approach Proven initiative and independent thought The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Motor Trade Assistant Handler PIB Insurance are looking to recruit an Assistant Account Handler for their Motor Trade team based/Reporting into their Croydon Office The roles offers a variety of duties and responsibilities as follows:To treat our customers fairly providing a professional, friendly and efficient service to clients contributing to growth of the accounts working within Group Broking Procedures and to company service standardsTo assist Account Executives with the retention of existing customers by continual development of relationships and delivery of customer service standardsAssist Account Executives to contribute to growth and development of the company with allocation of clients by identifying uninsured areas to ensure adequate and relevant insurance covers and risk management / loss adjuster services are provided to meet the risks faced by client business To ensure clients have adequate and appropriate insurance covers By assisting generation of new customers wherever possible with commitment, support and development of the business strategy. Provision of professional advice and service to client Provision of quotations as directed Renewal procedures to be followed per Group Broking Procedures provided Group accounts procedures and queries to be complied with Post processing within timescales, Group Broking procedures and to company standards Computer records, accurate creation and maintenance ensuring completeness Intelligent labelling of system entries Preparation and issue of risk registers / pre-renewal agendas/submission/renewal reports for issue to client/insurers Documentation checking prior to account executive signing off prior to subsequent issue File maintenance - general housekeeping of all records Contribution to overall efficient running of PIB Open communication and liaison with all other departments within PIB Securing payment from clients within timescales Diary / Tasks - accurate use and maintenance Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to commercial manager Constant communication on file progress between you and the relevant Executive Continual professional development (self driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required Identify, report and resolve:- Breaches / complaints / E&O and to Respond positively to QA Other duties as and when required Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 03, 2024
Full time
Motor Trade Assistant Handler PIB Insurance are looking to recruit an Assistant Account Handler for their Motor Trade team based/Reporting into their Croydon Office The roles offers a variety of duties and responsibilities as follows:To treat our customers fairly providing a professional, friendly and efficient service to clients contributing to growth of the accounts working within Group Broking Procedures and to company service standardsTo assist Account Executives with the retention of existing customers by continual development of relationships and delivery of customer service standardsAssist Account Executives to contribute to growth and development of the company with allocation of clients by identifying uninsured areas to ensure adequate and relevant insurance covers and risk management / loss adjuster services are provided to meet the risks faced by client business To ensure clients have adequate and appropriate insurance covers By assisting generation of new customers wherever possible with commitment, support and development of the business strategy. Provision of professional advice and service to client Provision of quotations as directed Renewal procedures to be followed per Group Broking Procedures provided Group accounts procedures and queries to be complied with Post processing within timescales, Group Broking procedures and to company standards Computer records, accurate creation and maintenance ensuring completeness Intelligent labelling of system entries Preparation and issue of risk registers / pre-renewal agendas/submission/renewal reports for issue to client/insurers Documentation checking prior to account executive signing off prior to subsequent issue File maintenance - general housekeeping of all records Contribution to overall efficient running of PIB Open communication and liaison with all other departments within PIB Securing payment from clients within timescales Diary / Tasks - accurate use and maintenance Accurate use of task bar and diary systems to ensure workload is managed and any problems reported to commercial manager Constant communication on file progress between you and the relevant Executive Continual professional development (self driven) within all relevant aspects of the industry Continued growth and expansion of product knowledge and technical expertise working towards chartered insurance qualifications as required Identify, report and resolve:- Breaches / complaints / E&O and to Respond positively to QA Other duties as and when required Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Role: Claims Handler Location: Southampton, Hampshire Salary: 24,100 with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Southampton, Hampshire area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:00am-5pm What's in it for you? Flexible working options Annual salary reviews Well being activities including yoga Social events Car salary exchange 35 days holiday + option to buy/sell What's involved? Manage incoming claims efficiently Ensuring claims are handed in compliance with company policy and regulators Communicating with customers both over the phone & via email Outbound calls to engage with external third parties Making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently Identify the indicators of fraud and use investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Entry level candidates will be considered. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss the Claims Handler role we have that suits you in the Southampton, Hampshire area. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Anna Mabey Job Number: (phone number removed) / INDCOM Job Role: Claims Handler Location: Southampton, Hampshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy. Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Role: Claims Handler Location: Southampton, Hampshire Salary: 24,100 with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Southampton, Hampshire area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:00am-5pm What's in it for you? Flexible working options Annual salary reviews Well being activities including yoga Social events Car salary exchange 35 days holiday + option to buy/sell What's involved? Manage incoming claims efficiently Ensuring claims are handed in compliance with company policy and regulators Communicating with customers both over the phone & via email Outbound calls to engage with external third parties Making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently Identify the indicators of fraud and use investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Entry level candidates will be considered. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss the Claims Handler role we have that suits you in the Southampton, Hampshire area. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Anna Mabey Job Number: (phone number removed) / INDCOM Job Role: Claims Handler Location: Southampton, Hampshire Platinum Recruitment is acting as an Employment Agency in relation to this vacancy. Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Job Title: Complaints Handler Location: Manchester City Centre Salary: Very competitive Hours: Between the hours of 08:00am and 17:00pm (Monday to Friday) Are you a candidate currently looking at your next steps on the job market? Do you have knowledge of SRA and Legal Ombudsman rules? The Recruitment Co. are currently recruiting for one our key clients in Manchester and this could be the perfect opportunity for you. Job Responsibilities: Responding to all client complaints received by our client Using in-depth knowledge and understanding of complaints, providing assistance across the firm in relation to complaints and provide guidance to fee earners. Acting as firm's primary point of contact with the Legal Ombudsman Researching regarding legal and regulatory changes affecting the handling of complaint Maintaining complaints handling procedures and register of complaints Analysing data on an ongoing basis, producing quarterly reports Providing regular and timely feedback to fee earners on any issues identified during the investigation of a complaint Delivering training on complaints prevention and handling, and responds to questions regarding both simple and complex complaint queries Advising the marketing team on how to deal with complaints or negative feedback received via social media channels The Person: Experience of complaints handling (preferably in legal services) Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules Analytical and problem-solving skills (able to get the heart of a matter) Effective communication skills (verbal and written) ie, clear, firm, and diplomatic Ability to explain complex matters succinctly and with clarity Proven ability to meet competing deadlines whilst meeting quality criteria Experience of working collaboratively. Able to influence and constructively challenge internal stakeholders at all levels of seniority Strong commercial aptitude with a modern, pro-active approach Proven initiative and independent thought The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 03, 2024
Full time
Job Title: Complaints Handler Location: Manchester City Centre Salary: Very competitive Hours: Between the hours of 08:00am and 17:00pm (Monday to Friday) Are you a candidate currently looking at your next steps on the job market? Do you have knowledge of SRA and Legal Ombudsman rules? The Recruitment Co. are currently recruiting for one our key clients in Manchester and this could be the perfect opportunity for you. Job Responsibilities: Responding to all client complaints received by our client Using in-depth knowledge and understanding of complaints, providing assistance across the firm in relation to complaints and provide guidance to fee earners. Acting as firm's primary point of contact with the Legal Ombudsman Researching regarding legal and regulatory changes affecting the handling of complaint Maintaining complaints handling procedures and register of complaints Analysing data on an ongoing basis, producing quarterly reports Providing regular and timely feedback to fee earners on any issues identified during the investigation of a complaint Delivering training on complaints prevention and handling, and responds to questions regarding both simple and complex complaint queries Advising the marketing team on how to deal with complaints or negative feedback received via social media channels The Person: Experience of complaints handling (preferably in legal services) Knowledge and experience of the relevant SRA regulations and Legal Ombudsman rules Analytical and problem-solving skills (able to get the heart of a matter) Effective communication skills (verbal and written) ie, clear, firm, and diplomatic Ability to explain complex matters succinctly and with clarity Proven ability to meet competing deadlines whilst meeting quality criteria Experience of working collaboratively. Able to influence and constructively challenge internal stakeholders at all levels of seniority Strong commercial aptitude with a modern, pro-active approach Proven initiative and independent thought The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Role: Claims Handler Location: Gloucester Salary: 24,000pa with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Gloucester area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:30am-5pm What's in it for you? Flexible working options Annual salary reviews Well being activities including yoga Social events Car salary exchange 35 days holiday + option to buy/sell What's involved? Manage incoming claims efficiently Ensuring claims are handed in compliance with company policy and regulators Communicating with customers both over the phone & via email Outbound calls to engage with external third parties Making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently Identify the indicators of fraud and use investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Entry level candidates will be considered. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss the Claims Handler role we have that suits you in the Gloucester area. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Bev Sherritt Job Number: BS(phone number removed) / INDCOM Job Role: Claims Handler Location: Gloucester Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Role: Claims Handler Location: Gloucester Salary: 24,000pa with regular salary increases Platinum Recruitment support multiple Insurance businesses in the Gloucester area, and we have an opportunity for a Claims Handler to join a great team. Monday-Friday 8:30am-5pm What's in it for you? Flexible working options Annual salary reviews Well being activities including yoga Social events Car salary exchange 35 days holiday + option to buy/sell What's involved? Manage incoming claims efficiently Ensuring claims are handed in compliance with company policy and regulators Communicating with customers both over the phone & via email Outbound calls to engage with external third parties Making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently Identify the indicators of fraud and use investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Entry level candidates will be considered. Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will be in touch to discuss the Claims Handler role we have that suits you in the Gloucester area. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Bev Sherritt Job Number: BS(phone number removed) / INDCOM Job Role: Claims Handler Location: Gloucester Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
The Senior Project Manager - Planned Works will manage a team of project managers delivering Planned Maintenance and Improvement Works to our properties. Overseeing contracts, undertaking surveys, inspections and assisting in the future planning for the team and future programmes of work. Client Details My client are a Housing Provider based down in Kent, with an excellent set of values and customers at the heart of their operations. Description As the Senior Project Manager - Planned Works, you will be responsible for: Overall operational responsibility for the delivery of the planned Investment Programmes. Responsibility for carrying out the full range of contract administration duties in relation to works procured under Joint Contracts Tribunal (JCT) and other forms of contract. Coordination and management of the procurement process using consultants/in-house Procurement Team to ensure projects are procured in compliance with current regulations, policies and procedures. Project co-ordination, administration and control of programmes including monitoring budgets, final costs, reporting on progress, supervising contractors, undertaking inspections and all associated correspondence. Management of the Planned Works Team headcount including holding Team Meetings, On-Tracks, 1:1's Creating prioritised programme of works across the stock. Ensuring all works are undertaken to correct standards, escalating any technical changes which will affect current and future projects. Work with the repairs team to resolve referrals (repairs escalated to planned works) ensuring effective team collaboration and customer engagement. Responsibility for providing reports and briefing to Planned Investment Lead and the Leadership Team on programme of works. Set and monitor key performance indicators, carrying out checks and audits of works completed within the team In line with our financial regulations, you will analyse and certify accounts for payment, ensuring that these are in line with contract objectives and delivery outcomes As a complaint handler, you will be responsible for effective management of complaints within your team, ensuring that lessons are learnt from our mistakes and that these are incorporated into practice. Ensure necessary asset management systems are updated to reflect completed works. Profile The successful Senior Project Manager - Planned Works should have: Detailed contract knowledge and practice, with experience managing structured and planned programme activities. Ability to manage and motivate a team, including managing change. Experience of managing substantial planned programme budgets in a similar environment Ability to review information in detail, analyse and report concisely. Excellent technical knowledge in planned works. An understanding of matters affecting planned projects including Section 20 and Building Regulations. The ability to support the team and provide guidance and advise on planned works issues, procedures and contract administration. Excellent customer focus. Effectively lead, manage and motivate internal teams to ensure that there is a culture of collaborative working to achieve the corporate goal of the organisation. Knowledge of Building / Construction techniques. Able to prepare specifications for Planned Work Projects for tendering. Working effectively with colleagues across the business. Excellent attention to detail with the ability to work under pressure Proficient in the use of Microsoft Office. Experience with asset management software (e.g. Keystone). Full Driving License and ability to travel to Kent on a regular basis. Job Offer For the successful Senior Project Manager - Planned works is a comprehensive benefits package, generous holiday leave, a positive and supportive company culture that promotes personal and professional growth and an opportunity to join a great organisation and help to support their Planned investment into the future.
May 02, 2024
Full time
The Senior Project Manager - Planned Works will manage a team of project managers delivering Planned Maintenance and Improvement Works to our properties. Overseeing contracts, undertaking surveys, inspections and assisting in the future planning for the team and future programmes of work. Client Details My client are a Housing Provider based down in Kent, with an excellent set of values and customers at the heart of their operations. Description As the Senior Project Manager - Planned Works, you will be responsible for: Overall operational responsibility for the delivery of the planned Investment Programmes. Responsibility for carrying out the full range of contract administration duties in relation to works procured under Joint Contracts Tribunal (JCT) and other forms of contract. Coordination and management of the procurement process using consultants/in-house Procurement Team to ensure projects are procured in compliance with current regulations, policies and procedures. Project co-ordination, administration and control of programmes including monitoring budgets, final costs, reporting on progress, supervising contractors, undertaking inspections and all associated correspondence. Management of the Planned Works Team headcount including holding Team Meetings, On-Tracks, 1:1's Creating prioritised programme of works across the stock. Ensuring all works are undertaken to correct standards, escalating any technical changes which will affect current and future projects. Work with the repairs team to resolve referrals (repairs escalated to planned works) ensuring effective team collaboration and customer engagement. Responsibility for providing reports and briefing to Planned Investment Lead and the Leadership Team on programme of works. Set and monitor key performance indicators, carrying out checks and audits of works completed within the team In line with our financial regulations, you will analyse and certify accounts for payment, ensuring that these are in line with contract objectives and delivery outcomes As a complaint handler, you will be responsible for effective management of complaints within your team, ensuring that lessons are learnt from our mistakes and that these are incorporated into practice. Ensure necessary asset management systems are updated to reflect completed works. Profile The successful Senior Project Manager - Planned Works should have: Detailed contract knowledge and practice, with experience managing structured and planned programme activities. Ability to manage and motivate a team, including managing change. Experience of managing substantial planned programme budgets in a similar environment Ability to review information in detail, analyse and report concisely. Excellent technical knowledge in planned works. An understanding of matters affecting planned projects including Section 20 and Building Regulations. The ability to support the team and provide guidance and advise on planned works issues, procedures and contract administration. Excellent customer focus. Effectively lead, manage and motivate internal teams to ensure that there is a culture of collaborative working to achieve the corporate goal of the organisation. Knowledge of Building / Construction techniques. Able to prepare specifications for Planned Work Projects for tendering. Working effectively with colleagues across the business. Excellent attention to detail with the ability to work under pressure Proficient in the use of Microsoft Office. Experience with asset management software (e.g. Keystone). Full Driving License and ability to travel to Kent on a regular basis. Job Offer For the successful Senior Project Manager - Planned works is a comprehensive benefits package, generous holiday leave, a positive and supportive company culture that promotes personal and professional growth and an opportunity to join a great organisation and help to support their Planned investment into the future.
Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: 24,000 - 25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 02, 2024
Contractor
Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: 24,000 - 25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
May 02, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
We are recruiting for a Residential Conveyancing Case Handler with experience in the Conveyancing field, to join a lovely law firm at their office in Radlett. Our client, experts in their field, are a modern and innovative legal firm. They believe firmly in developing their staff and recognising their achievements. The role will be providing dedicated secretarial and administrative assistance to a minimum of 2 fee earners. You will be joining a friendly team, working in a lovely, modern office. What s in it for you? Salary: Up to £30k , depending on experience Hours: Mon-Fri 9am-5.15pm, office based, no hybrid working 25 days holiday (plus 2 additional for Christmas period), pension contribution, fantastic training opportunities! Key responsibilities for the Residential Conveyancing Case Handler: Client Services Progressing the matter file under the Lawyer s instructions, provide a courteous and efficient service to clients, ensure that work sent to clients and related parties is correctly prepared in accordance with the firm s standards and precedents and the Lawyer s instructions Observe the code of practice in all areas as detailed in the Solicitors Code of Conduct and to observe fully the requirements of the Solicitors Accounts Rules Report complaints from clients or third parties to the Team Leader Matters Administration Maintaining control of the Lawyer s caseload to ensure that standards of matter conduct, file management, administration, and accounting are maintained at all times To be fully conversant with the firm s computer systems and follow IT instructions directly and through procedures tabs Assist Lawyer/s to bill all matters promptly and accurately; to maintain a justifiable and accurate level of work-in-progress; to pay and collect disbursements in accordance with professional and internal practice; to properly account for all client monies and effect transfers from client to office account when appropriate Administrative Ordering documents from the HM Land Registry and requesting title papers from lenders where applicable, preparing sale contract papers, ordering searches on purchase matters Requesting funds from clients and their lenders, assisting in the completion of matters, completing Stamp Duty Land Tax Returns and Land Registry applications, scheduling of Deeds Answer the telephone or meet clients who call into the office without an appointment on behalf of the Lawyer Providing updates to and responding to enquiries from clients and agents, brokers, lenders, and other parties representatives Opening and closing client files in accordance with standard procedures including performing on-line money laundering checks Maintain Conveyancer s diary and make appointments For this Residential Conveyancing Case Handler role the employer is looking for: Experience of working within a Conveyancing Department of a Law Firm Creative problem-solving ability, good written and verbal communication skills, good grasp of grammar and spelling, computer literacy in relevant software packages Ability to multi-task, organise, prioritise and plan Confident with the ability to interface and develop relationships with a variety of people, organisation skills including the ability to prioritise work, ability to follow instructions given, good timekeeping If you are interested in this Residential Conveyancing Case Handler role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
May 02, 2024
Full time
We are recruiting for a Residential Conveyancing Case Handler with experience in the Conveyancing field, to join a lovely law firm at their office in Radlett. Our client, experts in their field, are a modern and innovative legal firm. They believe firmly in developing their staff and recognising their achievements. The role will be providing dedicated secretarial and administrative assistance to a minimum of 2 fee earners. You will be joining a friendly team, working in a lovely, modern office. What s in it for you? Salary: Up to £30k , depending on experience Hours: Mon-Fri 9am-5.15pm, office based, no hybrid working 25 days holiday (plus 2 additional for Christmas period), pension contribution, fantastic training opportunities! Key responsibilities for the Residential Conveyancing Case Handler: Client Services Progressing the matter file under the Lawyer s instructions, provide a courteous and efficient service to clients, ensure that work sent to clients and related parties is correctly prepared in accordance with the firm s standards and precedents and the Lawyer s instructions Observe the code of practice in all areas as detailed in the Solicitors Code of Conduct and to observe fully the requirements of the Solicitors Accounts Rules Report complaints from clients or third parties to the Team Leader Matters Administration Maintaining control of the Lawyer s caseload to ensure that standards of matter conduct, file management, administration, and accounting are maintained at all times To be fully conversant with the firm s computer systems and follow IT instructions directly and through procedures tabs Assist Lawyer/s to bill all matters promptly and accurately; to maintain a justifiable and accurate level of work-in-progress; to pay and collect disbursements in accordance with professional and internal practice; to properly account for all client monies and effect transfers from client to office account when appropriate Administrative Ordering documents from the HM Land Registry and requesting title papers from lenders where applicable, preparing sale contract papers, ordering searches on purchase matters Requesting funds from clients and their lenders, assisting in the completion of matters, completing Stamp Duty Land Tax Returns and Land Registry applications, scheduling of Deeds Answer the telephone or meet clients who call into the office without an appointment on behalf of the Lawyer Providing updates to and responding to enquiries from clients and agents, brokers, lenders, and other parties representatives Opening and closing client files in accordance with standard procedures including performing on-line money laundering checks Maintain Conveyancer s diary and make appointments For this Residential Conveyancing Case Handler role the employer is looking for: Experience of working within a Conveyancing Department of a Law Firm Creative problem-solving ability, good written and verbal communication skills, good grasp of grammar and spelling, computer literacy in relevant software packages Ability to multi-task, organise, prioritise and plan Confident with the ability to interface and develop relationships with a variety of people, organisation skills including the ability to prioritise work, ability to follow instructions given, good timekeeping If you are interested in this Residential Conveyancing Case Handler role, please apply now! Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Conveyancing Team Lead Benefits Company pension Cycle to work scheme. Employee discount Gym membership Shuttle service provided. Full job description The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversion, compliance, and client care objectives. Duties will include but will not be limited to: You will manage and motivate a team of Case Handlers You will promote our Vision, Mission and Values throughout the team. You will establish and manage relationships with introducers into the department. You will ensure our clients and introducers always receive the best possible service to ensure we receive excellent feedback and repeat business. You will ensure that you and your team members use the case management system fully and will follow all company guidelines when doing so. You will be responsible for ensuring all completions go through on time. You will carry out audits to ensure best practice. You will assist your team assist in forming good habitual practice for compliance, MI, telephony, file, workload management and practical guidance on how to run a caseload successfully, with service and proactivity. You will observe and correct telephony anomalies anticipating requirements for planned and unplanned absence. Accessing the appropriate telephony systems to facilitate. You will utilise Management Information tools to influence best practice and track behaviours. You will manage workload volumes within your team by monitoring incoming instructions maintaining agreed capacities levels with forward planning and proactive action. You will identify & facilitate training to enhance team effectivity. You will be responsible for next stage referral for escalations from Case Handlers dealing with any potential complaints as soon as they arise and working with the Client Services Manager on formal complaints to ensure they are addressed swiftly. You will influence and be accountable for your team's output, fee generation and target adherence. You will assist Case Handlers in compliance adherence and breach log entries. You will sign off holidays for direct reports. You will ensure rotas and time keeping complied with You will complete appraisals in accordance with company policy. You will assist in recruitment and interviewing new members when the requirement arises You will complete delegated tasks such has post completion resolution, ledger balances. Complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department in a timely manner. Essential Skills: At least 5 years' experience as a Conveyancer running your own high-volume caseload. Strong management skills To show an ability to deal with clients to the very highest standard of care. Keen eye for detail, with strong organisational skills, and the ability to prioritise your workload and that of others. Strong problem-solving skills Good IT skills and Experience of using a case management system (ideally Proclaim) Able to interpret and maximise management Information resources. A conveyancing qualification would be desirable. We offer a wide range of staff benefits: 20 days holiday rising to 25 plus Bank Holidays Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each holiday year. Death in service cover Contributory pension Employee Assistance Programme & counselling service Study funding. Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships. Contributory pension Employee Assistance Programme & counselling service Study funding Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships. Some extra touches Free Conveyancing for staff and discounts for friends and family Discount club Kudos for the quarter awards Free taxi service from Navigation Road Tram Station to and from work Fantastic break room that includes a pool table, ping pong table & dart board Volunteering scheme Free fruit Vending machines Free eye tests and a financial contribution towards eyewear Social events arranged by our Social Committee Charity events arranged by our Charity Committee Late start/early finish on your Birthday Relaxed dress policy Staff reward scheme when you introduce someone who comes to work for us Long service awards Access to free mortgage advice For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
Conveyancing Team Lead Benefits Company pension Cycle to work scheme. Employee discount Gym membership Shuttle service provided. Full job description The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversion, compliance, and client care objectives. Duties will include but will not be limited to: You will manage and motivate a team of Case Handlers You will promote our Vision, Mission and Values throughout the team. You will establish and manage relationships with introducers into the department. You will ensure our clients and introducers always receive the best possible service to ensure we receive excellent feedback and repeat business. You will ensure that you and your team members use the case management system fully and will follow all company guidelines when doing so. You will be responsible for ensuring all completions go through on time. You will carry out audits to ensure best practice. You will assist your team assist in forming good habitual practice for compliance, MI, telephony, file, workload management and practical guidance on how to run a caseload successfully, with service and proactivity. You will observe and correct telephony anomalies anticipating requirements for planned and unplanned absence. Accessing the appropriate telephony systems to facilitate. You will utilise Management Information tools to influence best practice and track behaviours. You will manage workload volumes within your team by monitoring incoming instructions maintaining agreed capacities levels with forward planning and proactive action. You will identify & facilitate training to enhance team effectivity. You will be responsible for next stage referral for escalations from Case Handlers dealing with any potential complaints as soon as they arise and working with the Client Services Manager on formal complaints to ensure they are addressed swiftly. You will influence and be accountable for your team's output, fee generation and target adherence. You will assist Case Handlers in compliance adherence and breach log entries. You will sign off holidays for direct reports. You will ensure rotas and time keeping complied with You will complete appraisals in accordance with company policy. You will assist in recruitment and interviewing new members when the requirement arises You will complete delegated tasks such has post completion resolution, ledger balances. Complete any duties considered relevant delegated by Head of Dept required to assist your team, other teams, and department in a timely manner. Essential Skills: At least 5 years' experience as a Conveyancer running your own high-volume caseload. Strong management skills To show an ability to deal with clients to the very highest standard of care. Keen eye for detail, with strong organisational skills, and the ability to prioritise your workload and that of others. Strong problem-solving skills Good IT skills and Experience of using a case management system (ideally Proclaim) Able to interpret and maximise management Information resources. A conveyancing qualification would be desirable. We offer a wide range of staff benefits: 20 days holiday rising to 25 plus Bank Holidays Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each holiday year. Death in service cover Contributory pension Employee Assistance Programme & counselling service Study funding. Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships. Contributory pension Employee Assistance Programme & counselling service Study funding Salary sacrifice schemes: Nursery fees / Cycle to work / Company Cars / Technology / Gym memberships. Some extra touches Free Conveyancing for staff and discounts for friends and family Discount club Kudos for the quarter awards Free taxi service from Navigation Road Tram Station to and from work Fantastic break room that includes a pool table, ping pong table & dart board Volunteering scheme Free fruit Vending machines Free eye tests and a financial contribution towards eyewear Social events arranged by our Social Committee Charity events arranged by our Charity Committee Late start/early finish on your Birthday Relaxed dress policy Staff reward scheme when you introduce someone who comes to work for us Long service awards Access to free mortgage advice For more information about Shift F5 and the opportunities we have to offer follow us on Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.
Complaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted "great places to work in the UK" Extensive benefits Full training provided Extensive career progression and development Flexible/hybrid working 25-30k basic NEG (depending on experience) Our leading Property business client are looking to recruit a Complaints Handler / Administrator on a permanent basis. Working as part of the successful complaints management team, you will play a key role in investigating and resolving formal complaints inline with company procedure and industry legislation. You will also be involved in driving processes and strategic continues improvement Duties include Respond to formal complaints via letter, phone and email Investigate the complaint with the wider business to ensure details and facts Ensure the complaint is made in line wit the complaints process or refer back to relevant party Discuss challenging cases with Team manager to agree a resolution Understand business process and look for ways to avoid future complaints Ensure colleagues are aware of the complaints procedure Chase outstanding matters relating to issue resolution and complaint cases Collate and provide senior management with data of exiting customers Experience needed: Proven Administration experience and confident with office applications Proven customer response skills via phone and in writing (formal letters) Complaint management experience Keen to learn and develop new skills Ability to remain impartial Experience of working in a regulated environment For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 02, 2024
Full time
Complaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted "great places to work in the UK" Extensive benefits Full training provided Extensive career progression and development Flexible/hybrid working 25-30k basic NEG (depending on experience) Our leading Property business client are looking to recruit a Complaints Handler / Administrator on a permanent basis. Working as part of the successful complaints management team, you will play a key role in investigating and resolving formal complaints inline with company procedure and industry legislation. You will also be involved in driving processes and strategic continues improvement Duties include Respond to formal complaints via letter, phone and email Investigate the complaint with the wider business to ensure details and facts Ensure the complaint is made in line wit the complaints process or refer back to relevant party Discuss challenging cases with Team manager to agree a resolution Understand business process and look for ways to avoid future complaints Ensure colleagues are aware of the complaints procedure Chase outstanding matters relating to issue resolution and complaint cases Collate and provide senior management with data of exiting customers Experience needed: Proven Administration experience and confident with office applications Proven customer response skills via phone and in writing (formal letters) Complaint management experience Keen to learn and develop new skills Ability to remain impartial Experience of working in a regulated environment For further details, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 02, 2024
Full time
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
The opportunity to work for a reputable company in birmingham has become available for a part time Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients. Customer Service Advisor Temporary 16ph paid weekly via umbrella Monday to Friday - 22.5hr week Birmingham City Centre As a Customer Service Advisor your key responsibilities will be to: Ensure that resources are allocated between in-house and external resources to prevent duplicate labour Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Advisor role, you will have previous experience: In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer In a fast paced, performance based role In a maintenance or facilities background The benefits of this Customer Service Advisor role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 02, 2024
Contractor
The opportunity to work for a reputable company in birmingham has become available for a part time Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients. Customer Service Advisor Temporary 16ph paid weekly via umbrella Monday to Friday - 22.5hr week Birmingham City Centre As a Customer Service Advisor your key responsibilities will be to: Ensure that resources are allocated between in-house and external resources to prevent duplicate labour Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Advisor role, you will have previous experience: In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer In a fast paced, performance based role In a maintenance or facilities background The benefits of this Customer Service Advisor role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
Title: Residential Conveyancing Case Handler Location: Altrincham Salary: 24,000 + Bonuses One of our clients is looking for a residential conveyancing case handler to join their team. They are one of the leading law firms in the UK and operate with a modern flexible approach. This is a fun vibrant office, and the position is accompanied by a lot of perks and benefits. This would best suit someone with 12 months experience in a similar role who is looking for a move to a company to stay long term. Duties: - Deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, to provide advice and assistance. - Communicate with clients and third parties on all elements of the conveyancing transaction. - Help with the client journey, managing every aspect of client interaction always ensuring best possible service. - Eliminate client service issues by dealing with any potential complaints as soon as they arise whilst working with the Client Services Manager on formal complaints to ensure they are addressed swiftly. - Own every aspect of the sale process and the purchase process with background technical assistance. - Seek advice on any technical matter as soon as they become apparent. - Prepare the completion packs for the accounts department, to include completion statements and invoices. - Handle exchange of contracts. - Be responsible for completions on the day of completion and post completion formalities. - Adhere to conversion targets and Maximise Fee generation. - Comply with all company policies and procedures ensuring breaches do not occur, should a breach occur, help to rectify. - You will be expected to undertake any other duties required to assist your team should the need arise. Skills : - At least 12 months experience in a similar role running a small case load of straightforward conveyancing transactions. - Strong administrative skills gained in an office environment. - Excellent attention to detail. - Good telephone manner. - Conversant in Microsoft Office Benefits: - 20 days holiday with annual 1 day increment up to 25 days plus bank holidays - Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each year - Death in service cover - Employee Assistance Programme & Counselling Service - Contributory Pension - Study Funding - Nursery Fees (salary sacrifice) - Cycle to work (salary sacrifice) - Company cars (salary sacrifice) - Technology (salary sacrifice) - Gym memberships (salary sacrifice) - Free conveyancing for staff and discounts for friends and family - Discount club offering great deals on holidays, insurance, retail, gadgets etc. - Fun break room including pool table/table tennis/darts board - Volunteering scheme - Free eye tests - Relaxed dress code - Hybrid working
May 02, 2024
Full time
Title: Residential Conveyancing Case Handler Location: Altrincham Salary: 24,000 + Bonuses One of our clients is looking for a residential conveyancing case handler to join their team. They are one of the leading law firms in the UK and operate with a modern flexible approach. This is a fun vibrant office, and the position is accompanied by a lot of perks and benefits. This would best suit someone with 12 months experience in a similar role who is looking for a move to a company to stay long term. Duties: - Deal effectively with clients and third parties over the telephone, in written correspondence and occasionally face to face, to provide advice and assistance. - Communicate with clients and third parties on all elements of the conveyancing transaction. - Help with the client journey, managing every aspect of client interaction always ensuring best possible service. - Eliminate client service issues by dealing with any potential complaints as soon as they arise whilst working with the Client Services Manager on formal complaints to ensure they are addressed swiftly. - Own every aspect of the sale process and the purchase process with background technical assistance. - Seek advice on any technical matter as soon as they become apparent. - Prepare the completion packs for the accounts department, to include completion statements and invoices. - Handle exchange of contracts. - Be responsible for completions on the day of completion and post completion formalities. - Adhere to conversion targets and Maximise Fee generation. - Comply with all company policies and procedures ensuring breaches do not occur, should a breach occur, help to rectify. - You will be expected to undertake any other duties required to assist your team should the need arise. Skills : - At least 12 months experience in a similar role running a small case load of straightforward conveyancing transactions. - Strong administrative skills gained in an office environment. - Excellent attention to detail. - Good telephone manner. - Conversant in Microsoft Office Benefits: - 20 days holiday with annual 1 day increment up to 25 days plus bank holidays - Flexible holiday scheme so you can buy/carry over up to 5 days at the end of each year - Death in service cover - Employee Assistance Programme & Counselling Service - Contributory Pension - Study Funding - Nursery Fees (salary sacrifice) - Cycle to work (salary sacrifice) - Company cars (salary sacrifice) - Technology (salary sacrifice) - Gym memberships (salary sacrifice) - Free conveyancing for staff and discounts for friends and family - Discount club offering great deals on holidays, insurance, retail, gadgets etc. - Fun break room including pool table/table tennis/darts board - Volunteering scheme - Free eye tests - Relaxed dress code - Hybrid working
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
May 01, 2024
Full time
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Insurance Claims Team as a Skilled Team Leader Are you an experienced leader with a background in insurance claims? We are currently partnering with a dynamic insurance business to recruit a proficient Claims Team Leader to join their dedicated team in Delph Office. This role offers an annual salary of £32,000 and is based in our office environment. Based in Oldham Job Purpose: As a Claims Team Leader, you will play a pivotal role in ensuring quality and technical service delivery, fostering client retention, and maintaining service excellence. Your technical expertise in insurance claims, particularly in drainage and underground services, will be instrumental in leading our customer-focused Claims Team. Key Responsibilities: Lead and motivate a team of 10 Customer Service Advisors and Claims Handlers to achieve daily, weekly, and monthly team objectives and KPIs. Conduct quality audits, provide feedback, and generate reports to ensure continuous improvement. Facilitate continuous training and development for team members, conducting regular '1 to 1' sessions and managing KPIs effectively. Manage absence, performance, and recruitment processes, including reviewing CVs and conducting interviews. Handle customer escalations, manage complaints effectively, and ensure claims data management and MI reporting. Maintain technical report writing abilities, staying compliant with industry regulations and legislation. Experience, Knowledge, and Skills: Previous team leadership or management experience (minimum 3 years). Technical claims experience, preferably with a CII or insurance qualification. Strong motivation to achieve results and work efficiently in a fast-paced environment. Excellent communication skills, both verbal and written, with strong relationship-building abilities. Proficiency in Microsoft Office applications (Outlook, Excel, Word) and a clear DBS check. Benefits: Catalyst Academy Training and support for CII qualifications. Opportunities for career progression and skill development. Annual salary review and performance-based bonus scheme. Smart casual dress code and social events. Company pension, on-site parking, and employee wellness initiatives. Hybrid work model with the flexibility to work from home. If you are passionate about leading teams, delivering exceptional customer service, and contributing to a positive work culture, we invite you to apply for this exciting opportunity. Join us in making a difference in the insurance industry! CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 01, 2024
Full time
Insurance Claims Team as a Skilled Team Leader Are you an experienced leader with a background in insurance claims? We are currently partnering with a dynamic insurance business to recruit a proficient Claims Team Leader to join their dedicated team in Delph Office. This role offers an annual salary of £32,000 and is based in our office environment. Based in Oldham Job Purpose: As a Claims Team Leader, you will play a pivotal role in ensuring quality and technical service delivery, fostering client retention, and maintaining service excellence. Your technical expertise in insurance claims, particularly in drainage and underground services, will be instrumental in leading our customer-focused Claims Team. Key Responsibilities: Lead and motivate a team of 10 Customer Service Advisors and Claims Handlers to achieve daily, weekly, and monthly team objectives and KPIs. Conduct quality audits, provide feedback, and generate reports to ensure continuous improvement. Facilitate continuous training and development for team members, conducting regular '1 to 1' sessions and managing KPIs effectively. Manage absence, performance, and recruitment processes, including reviewing CVs and conducting interviews. Handle customer escalations, manage complaints effectively, and ensure claims data management and MI reporting. Maintain technical report writing abilities, staying compliant with industry regulations and legislation. Experience, Knowledge, and Skills: Previous team leadership or management experience (minimum 3 years). Technical claims experience, preferably with a CII or insurance qualification. Strong motivation to achieve results and work efficiently in a fast-paced environment. Excellent communication skills, both verbal and written, with strong relationship-building abilities. Proficiency in Microsoft Office applications (Outlook, Excel, Word) and a clear DBS check. Benefits: Catalyst Academy Training and support for CII qualifications. Opportunities for career progression and skill development. Annual salary review and performance-based bonus scheme. Smart casual dress code and social events. Company pension, on-site parking, and employee wellness initiatives. Hybrid work model with the flexibility to work from home. If you are passionate about leading teams, delivering exceptional customer service, and contributing to a positive work culture, we invite you to apply for this exciting opportunity. Join us in making a difference in the insurance industry! CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
May 01, 2024
Full time
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 01, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
The Group Compliance Function's aim is to proactively support Willis Towers Watson to generate sustainable value, helping the company to deliver good client outcomes, manage its conduct, protect against regulatory risk, and to maintain strong regulatory relationships. We aim to be a trusted partner to the business. Within Willis Towers Watson's internal control system, we form part of the Second Line of Defence, as a function independent from daily business activities.Our Every Day Effect is to inspire ethical decisions. Compliance is a trusted Professional Partner, supporting WTW's sustainable business growth by providing pragmatic advice, oversight and effective challenge.We lead the management and co-ordination of Willis Towers Watson Group Compliance policies and procedures, identifying applicable regulatory requirements and assisting in implementing relevant processes to enable standards to be met. We also provide guidance and training. We monitor compliance with regulatory obligations and implemented controls within the Compliance Program. The Compliance team leads the management and co-ordination of the requirements of our global regulators. The Business Corporate Risk and Broking CRB provides a broad range of risk advice and insurance broking services to clients ranging from small businesses to multinational corporations. The segment mainly conducts regulated business. The Role Principal Accountabilities Reporting to a Senior Compliance Business Partner, Willis Limited, within a team of skilled colleagues, the Compliance Business Partner is a key contributor to the departments' aim of maintaining an efficient, independent Compliance Function and framework, principally through:Identify, Plan and Apply Develop, implement, embed and maintain an efficient and independent Compliance Function . Map the regulatory framework , horizon scan for developments, report and respond to new or changed regulation or legislation within Compliance's remit applicable to the Relevant Business. Assess whether policies and procedures, systems and controls fully address regulatory or compliance strategic requirements applicable to the Relevant Business. Develop, implement, embed and maintain an efficient Compliance framework of policies and procedures, systems and controls. Closure of Compliance-owned actions and supporting the closure of regulatory recommendations following internal/external audits. Identify compliance training needs, develop and deliver compliance training within the Relevant Business. Identify and assess compliance and regulatory risks in the Relevant Business, taking into account relevant internal and external sources of data as well as changes to assessments of other risk types. Create and deliver an annual Compliance Plan for the Relevant Business. Appropriate communications to colleagues in the Relevant Business as set out in the Compliance Plan, and on an ad-hoc basis. Support Champion Compliance at all levels of the Relevant Business, partnering with the business, support and provide pragmatic risk-based advice and counsel to all appropriate stakeholders as well as provide effective challenge and oversight . Partnering with business management to define the Compliance strategy for the Relevant Business. Provide challenge and oversight on business management's assessment and governance of compliance and regulatory risk . Provide guidance and advice to business management in developing appropriate 'tone from the top' and awareness of required business conduct and ethical standards, including the Code of Conduct. Partnering with the business to review and challenge the design and structuring of specific transactions, new products, services, operational procedures, operational change and initiatives. Provide advice, from a compliance and regulatory perspective only, on the design of First Line of Defence quality assurance models . Oversight of and support to complaints handlers, handling complaints in rare cases as appropriate. Compliance Function ad-hoc strategic or operational projects as requested. Record keeping in line with regulatory requirements and/or WTW policies and procedures. If mandated by regulation or applicable policies and procedures, provide input to new or approve changes to operating procedures , and give approvals under specific control frameworks . Investigate suspected, alleged or actual breaches of regulatory requirements or WTW Compliance policies and procedures within the Relevant Business and ensure resolution. Develop corrective action plans and track implementation status for revisions of other compliance-related controls. MonitorCarry out monitoring activities in line with the annual Compliance Plan and on an ad-hoc basis, ensuring that remedial action is taken, and material issues, incidents and breaches are escalated to relevant stakeholders. Support the Excellence function in the performance of selected Excellence Reviews, focussing on compliance with regulatory requirements and Compliance policies/procedures. Collate and deliver accurate and appropriate compliance metrics and information to appropriate stakeholders in the Relevant Business and the Compliance Function. Compi
Apr 30, 2024
Full time
The Group Compliance Function's aim is to proactively support Willis Towers Watson to generate sustainable value, helping the company to deliver good client outcomes, manage its conduct, protect against regulatory risk, and to maintain strong regulatory relationships. We aim to be a trusted partner to the business. Within Willis Towers Watson's internal control system, we form part of the Second Line of Defence, as a function independent from daily business activities.Our Every Day Effect is to inspire ethical decisions. Compliance is a trusted Professional Partner, supporting WTW's sustainable business growth by providing pragmatic advice, oversight and effective challenge.We lead the management and co-ordination of Willis Towers Watson Group Compliance policies and procedures, identifying applicable regulatory requirements and assisting in implementing relevant processes to enable standards to be met. We also provide guidance and training. We monitor compliance with regulatory obligations and implemented controls within the Compliance Program. The Compliance team leads the management and co-ordination of the requirements of our global regulators. The Business Corporate Risk and Broking CRB provides a broad range of risk advice and insurance broking services to clients ranging from small businesses to multinational corporations. The segment mainly conducts regulated business. The Role Principal Accountabilities Reporting to a Senior Compliance Business Partner, Willis Limited, within a team of skilled colleagues, the Compliance Business Partner is a key contributor to the departments' aim of maintaining an efficient, independent Compliance Function and framework, principally through:Identify, Plan and Apply Develop, implement, embed and maintain an efficient and independent Compliance Function . Map the regulatory framework , horizon scan for developments, report and respond to new or changed regulation or legislation within Compliance's remit applicable to the Relevant Business. Assess whether policies and procedures, systems and controls fully address regulatory or compliance strategic requirements applicable to the Relevant Business. Develop, implement, embed and maintain an efficient Compliance framework of policies and procedures, systems and controls. Closure of Compliance-owned actions and supporting the closure of regulatory recommendations following internal/external audits. Identify compliance training needs, develop and deliver compliance training within the Relevant Business. Identify and assess compliance and regulatory risks in the Relevant Business, taking into account relevant internal and external sources of data as well as changes to assessments of other risk types. Create and deliver an annual Compliance Plan for the Relevant Business. Appropriate communications to colleagues in the Relevant Business as set out in the Compliance Plan, and on an ad-hoc basis. Support Champion Compliance at all levels of the Relevant Business, partnering with the business, support and provide pragmatic risk-based advice and counsel to all appropriate stakeholders as well as provide effective challenge and oversight . Partnering with business management to define the Compliance strategy for the Relevant Business. Provide challenge and oversight on business management's assessment and governance of compliance and regulatory risk . Provide guidance and advice to business management in developing appropriate 'tone from the top' and awareness of required business conduct and ethical standards, including the Code of Conduct. Partnering with the business to review and challenge the design and structuring of specific transactions, new products, services, operational procedures, operational change and initiatives. Provide advice, from a compliance and regulatory perspective only, on the design of First Line of Defence quality assurance models . Oversight of and support to complaints handlers, handling complaints in rare cases as appropriate. Compliance Function ad-hoc strategic or operational projects as requested. Record keeping in line with regulatory requirements and/or WTW policies and procedures. If mandated by regulation or applicable policies and procedures, provide input to new or approve changes to operating procedures , and give approvals under specific control frameworks . Investigate suspected, alleged or actual breaches of regulatory requirements or WTW Compliance policies and procedures within the Relevant Business and ensure resolution. Develop corrective action plans and track implementation status for revisions of other compliance-related controls. MonitorCarry out monitoring activities in line with the annual Compliance Plan and on an ad-hoc basis, ensuring that remedial action is taken, and material issues, incidents and breaches are escalated to relevant stakeholders. Support the Excellence function in the performance of selected Excellence Reviews, focussing on compliance with regulatory requirements and Compliance policies/procedures. Collate and deliver accurate and appropriate compliance metrics and information to appropriate stakeholders in the Relevant Business and the Compliance Function. Compi