Job Title: Service Advisor - Yeovil Salary: £25,000 Basic + Bonus (OTE £33,000) Hours: Monday to Friday, with Saturday mornings on a rota (1 in 3)-42 hours per week Ref: OC16931We have a new vacancy for an experienced Service Advisor for my client's main dealership in Yeovil. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Brand accredited training and support. Career progression and development within a company. Flexible working patterns. Generous Long service and loyalty awards. Employee Assistance Programme. Life assurance. Cycle to work scheme. Eyecare voucher scheme. Pension scheme. 22 Days annual leave and bank holidays. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice DickinsonINDASOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 18, 2024
Full time
Job Title: Service Advisor - Yeovil Salary: £25,000 Basic + Bonus (OTE £33,000) Hours: Monday to Friday, with Saturday mornings on a rota (1 in 3)-42 hours per week Ref: OC16931We have a new vacancy for an experienced Service Advisor for my client's main dealership in Yeovil. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Brand accredited training and support. Career progression and development within a company. Flexible working patterns. Generous Long service and loyalty awards. Employee Assistance Programme. Life assurance. Cycle to work scheme. Eyecare voucher scheme. Pension scheme. 22 Days annual leave and bank holidays. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice DickinsonINDASOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Jonathan Lee Recruitment Ltd
Oldbury, West Midlands
We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle parts Processing orders quickly and efficiently including arranging delivery Supporting the sales department with business leads and opportunities Maintaining Customer Records using our (CRM) system through accurate data input and record keeping To apply for this Parts Advisor role, your soft skills, expertise and experience should include: IT literacy with full working knowledge of MS Office Suite and the use of windows-based databases Self-motivated you will be used to planning and coordinating your own workload to get the job done Excellent communication and interpersonal skills The full-time working hours will be Monday to Thursday 8.30am-17.00pm. If this full-time Parts Advisor job in West Bromwich motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 18, 2024
Full time
We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle parts Processing orders quickly and efficiently including arranging delivery Supporting the sales department with business leads and opportunities Maintaining Customer Records using our (CRM) system through accurate data input and record keeping To apply for this Parts Advisor role, your soft skills, expertise and experience should include: IT literacy with full working knowledge of MS Office Suite and the use of windows-based databases Self-motivated you will be used to planning and coordinating your own workload to get the job done Excellent communication and interpersonal skills The full-time working hours will be Monday to Thursday 8.30am-17.00pm. If this full-time Parts Advisor job in West Bromwich motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission Nuvei's Solution and Implementation department includes a team of Solution Engineers who act as a technical and product consultant to existing and potential partnership or strategic clients ; a team of Operations Manager who act as the trusted advisors to our premium accounts, as well as a strategic focal and escalation point for corporate structure, business requirements and growth ; and Implementation Engineers who lead projects of client development process into Nuvei technical services and define system setup to allow smooth technical onboarding to utilize Nuvei technology. As a Director Solutions & Operations you will act as the expert for any technical and operational demands, liaison to our technology ecosystem, for Nuveis' products and features globally, while architecting solution with Nuvei payment services to our strategic accounts. You will own the vision and methodologies of the teams, coach and train new team members and direct the team to success in pre-sale, post-sale, operational delivery, and technical activities according to our global KPIs, by driving growth upon collaboration with other Directors, VPs, SVPs and C-Level on the commercial, product and technical departments and functions in the company and of Nuvei partners and clients. Key responsibilities include, but are not limited to: A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services. Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, operational, product and business), while delivering white-gloved service to clients with proven results. A decisive enabler who makes things happen! Conversion of demands from our strategic accounts and delivery of optimized solutions and implementation techniques to best practices. Key responsibility for delivery of best-in-class business operational service and leading implementation projects with our strategic clients, while delivering highest authorization and conversion rates. A creative Tech & Ops driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results. Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services. A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic strategic leader who understands people and is experienced in building a winning squad to win all trophies. Highly skilled at applying consultative methodologies and solving implementation or business operational pain points, while architecting features and business connections into best-in-class solutions to answer business pressing demands. A leader who matrix managing payments solutions per required regulations, market demands, and complex needs for our strategic accounts. Heading and coordinating hundreds of projects and timelines, tasks, and product development efforts with both internal engineering teams and operational teams to define go-to-market strategies and solution processes. A proven strategic professional mentor for multiple teams of experts who deliver business demand and product technology to accommodate commercial needs. Establish operational service excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business Qualifications include, but are not limited to: +7 years of engineering management (i.e. software development, solution or implementation engineering) or +9 years in business operation (i.e. defining account business setup, driving) +7 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least five (5) years of experience as a Sales Engineer / Solution manager. +5 years of experience within leadership role in the payment's industry. +4 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.). +2 years of leadership experience in senior management positions. B.S. in Information Systems, Industrial Engineering or related field. MBA or MSc is a requirement. Experience in monitoring and defining KPIs for multiple teams. Passionate about technology and customer service. Strong knowledge of data model and working knowledge of SQL. Creative thinker and experienced at understanding client's potential pain points. Ability to work in a fast-paced, deadline-driven start-up environment. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you. Benefits Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei's growth 2.5 additional days of annual leave a quarter, if company hit quarterly targets Private Medical Insurance Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
May 17, 2024
Full time
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission Nuvei's Solution and Implementation department includes a team of Solution Engineers who act as a technical and product consultant to existing and potential partnership or strategic clients ; a team of Operations Manager who act as the trusted advisors to our premium accounts, as well as a strategic focal and escalation point for corporate structure, business requirements and growth ; and Implementation Engineers who lead projects of client development process into Nuvei technical services and define system setup to allow smooth technical onboarding to utilize Nuvei technology. As a Director Solutions & Operations you will act as the expert for any technical and operational demands, liaison to our technology ecosystem, for Nuveis' products and features globally, while architecting solution with Nuvei payment services to our strategic accounts. You will own the vision and methodologies of the teams, coach and train new team members and direct the team to success in pre-sale, post-sale, operational delivery, and technical activities according to our global KPIs, by driving growth upon collaboration with other Directors, VPs, SVPs and C-Level on the commercial, product and technical departments and functions in the company and of Nuvei partners and clients. Key responsibilities include, but are not limited to: A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services. Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, operational, product and business), while delivering white-gloved service to clients with proven results. A decisive enabler who makes things happen! Conversion of demands from our strategic accounts and delivery of optimized solutions and implementation techniques to best practices. Key responsibility for delivery of best-in-class business operational service and leading implementation projects with our strategic clients, while delivering highest authorization and conversion rates. A creative Tech & Ops driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results. Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services. A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic strategic leader who understands people and is experienced in building a winning squad to win all trophies. Highly skilled at applying consultative methodologies and solving implementation or business operational pain points, while architecting features and business connections into best-in-class solutions to answer business pressing demands. A leader who matrix managing payments solutions per required regulations, market demands, and complex needs for our strategic accounts. Heading and coordinating hundreds of projects and timelines, tasks, and product development efforts with both internal engineering teams and operational teams to define go-to-market strategies and solution processes. A proven strategic professional mentor for multiple teams of experts who deliver business demand and product technology to accommodate commercial needs. Establish operational service excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business Qualifications include, but are not limited to: +7 years of engineering management (i.e. software development, solution or implementation engineering) or +9 years in business operation (i.e. defining account business setup, driving) +7 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least five (5) years of experience as a Sales Engineer / Solution manager. +5 years of experience within leadership role in the payment's industry. +4 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.). +2 years of leadership experience in senior management positions. B.S. in Information Systems, Industrial Engineering or related field. MBA or MSc is a requirement. Experience in monitoring and defining KPIs for multiple teams. Passionate about technology and customer service. Strong knowledge of data model and working knowledge of SQL. Creative thinker and experienced at understanding client's potential pain points. Ability to work in a fast-paced, deadline-driven start-up environment. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you. Benefits Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei's growth 2.5 additional days of annual leave a quarter, if company hit quarterly targets Private Medical Insurance Working Language English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
Parts Advisor 25,000 to 28,000 per annum, Permanent, Full-time 39 hours per week Mon-Fri, BS37 Yate, Bristol, Holidays, Pension, Parking plus more An engineering business established in 1969 who are actively seeking a parts advisor to join their team as a customer services representative. Working within a team of 6 with the full support of a line manager, this will see you working for a bespoke engineering company who supply to market leading brands within their sector. The parts advisor would carry out duties such as : Assisting customers in delivering advise on parts Process parts orders efficiently Maintain an up to date knowledge of new or updates on parts Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department Maintain parts stock and stock records Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the Parts Manager in all aspects of stocktaking Ensure the highest level of customer satisfaction The successful parts advisor will need to hold : Accuracy in identifying customer needs Proficient using IT Packages Have a strong customer services skill set ideally from within the Automotive, parts or engineering industries Have excellent administration and data recording experience Working as a parts advisor will see you acting as the first point of contact within the parts or after sales department, have a need to daily report and deliver exceptional customer services to their client base. This would be the ideal role for someone who has worked as a parts administrator, customer services representative or parts advisor. Benefits include : Paying 25,000 to 28,000 per annum 25 days holiday plus bank holidays Company Pension Free on-site parking Apply today for immediate consideration - you can also apply direct to (url removed). For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed). Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Parts Advisor 25,000 to 28,000 per annum, Permanent, Full-time 39 hours per week Mon-Fri, BS37 Yate, Bristol, Holidays, Pension, Parking plus more An engineering business established in 1969 who are actively seeking a parts advisor to join their team as a customer services representative. Working within a team of 6 with the full support of a line manager, this will see you working for a bespoke engineering company who supply to market leading brands within their sector. The parts advisor would carry out duties such as : Assisting customers in delivering advise on parts Process parts orders efficiently Maintain an up to date knowledge of new or updates on parts Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department Maintain parts stock and stock records Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued Assist the Parts Manager in all aspects of stocktaking Ensure the highest level of customer satisfaction The successful parts advisor will need to hold : Accuracy in identifying customer needs Proficient using IT Packages Have a strong customer services skill set ideally from within the Automotive, parts or engineering industries Have excellent administration and data recording experience Working as a parts advisor will see you acting as the first point of contact within the parts or after sales department, have a need to daily report and deliver exceptional customer services to their client base. This would be the ideal role for someone who has worked as a parts administrator, customer services representative or parts advisor. Benefits include : Paying 25,000 to 28,000 per annum 25 days holiday plus bank holidays Company Pension Free on-site parking Apply today for immediate consideration - you can also apply direct to (url removed). For further information, please feel free to call Richard Hughes on (phone number removed) / (phone number removed). Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 17, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 17, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 17, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Wallace Hind Selection LTD
Welwyn Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 17, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 16, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Wallace Hind Selection LTD
Biggleswade, Bedfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
May 16, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Customer Service Advisor (Engineering / Automotive) £24,000 + Training + Progression + Excellent Company Benefits. Commutable from Lymington, Christchurch, Milford on Sea, Bournemouth, Totton, New Milton. Are you a Customer Service Advisor looking to work for a nationwide business who have a great reputation for looking after their staff, through ongoing training and further development opportunit click apply for full job details
May 16, 2024
Full time
Customer Service Advisor (Engineering / Automotive) £24,000 + Training + Progression + Excellent Company Benefits. Commutable from Lymington, Christchurch, Milford on Sea, Bournemouth, Totton, New Milton. Are you a Customer Service Advisor looking to work for a nationwide business who have a great reputation for looking after their staff, through ongoing training and further development opportunit click apply for full job details
Jonathan Lee Recruitment
West Bromwich, West Midlands
We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle parts Processing orders quickly and efficiently including arranging delivery Supporting the sales department with business leads and opportunities Maintaining Customer Records using our (CRM) system through accurate data input and record keeping To apply for this Parts Advisor role, your soft skills, expertise and experience should include: IT literacy with full working knowledge of MS Office Suite and the use of windows-based databases Self-motivated you will be used to planning and coordinating your own workload to get the job done Excellent communication and interpersonal skills The full-time working hours will be Monday to Thursday 8.30am-17.00pm. If this full-time Parts Advisor job in West Bromwich motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 14, 2024
Full time
We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle parts Processing orders quickly and efficiently including arranging delivery Supporting the sales department with business leads and opportunities Maintaining Customer Records using our (CRM) system through accurate data input and record keeping To apply for this Parts Advisor role, your soft skills, expertise and experience should include: IT literacy with full working knowledge of MS Office Suite and the use of windows-based databases Self-motivated you will be used to planning and coordinating your own workload to get the job done Excellent communication and interpersonal skills The full-time working hours will be Monday to Thursday 8.30am-17.00pm. If this full-time Parts Advisor job in West Bromwich motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Introduction We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Why work at Wipro? We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Besides a competitive salary and benefits package, we are an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro overall in Europe a "Top Employer" for 2024, we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion. Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes . Overview & Responsibilities Wipro's Domain & Consulting (D&C) group recently moved to it's own Global Business Line reporting directly into Thierry Delaporte, our CEO. In his own words, this evolution of our business is aligned to our clients' strategic priorities, and will allow us to drive better delivery synergies and orchestration enhance the experience we deliver across the client journey streamline decision making and channel our investments more effectively build new capabilities ahead of the market to capitalize on untapped opportunities create more opportunities for talent development and reskilling, across the firm. Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. Our Domain and Consulting (D&C) team is at the heart of this. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro D&C is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our people are the tip-of-the-spear driving change, come join us! This career opportunity within our career framework is at Senior Partner level and is for our Utilities consulting business unit. The role as Europe Utilities Leader also expands into Engineering Construction & Operations (ECO) and Geographical Information Systems (GIS), they will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. We bring an experienced global team of domain specialists - including engineers, technology and business-skilled practitioners, as well as specialists in geoscience and other disciplines aligned to our client base. Our solutions cover the transformation lifecycle from assessment to delivery to sustainability. This role is expected to deliver growth across the following areas; Generation, Resilient Network & Asset Operations, Utilities Retail Customer Care & Billing, Engineering & Capital Projects, Net Zero Transition, and New Energy Consulting capabilities across Digital Experiences & Design Thinking, Technology enabled Business Transformation, CxO Advisory including M&A, New Ways of Working, Vendor Consolidation & Target Operating Model Our Europe Utilities Consulting Leader is expected to build and maintain C-level relationships and leverage strategic partnerships as relevant for business growth strategy, in collaboration with the Global Account Executives and other business leaders globally. They will also embrace Wipro's 5-Habits for Success which are Being Respectful, Being Responsive, Always Communicating, Demonstrate Stewardship, Building Trust. Areas of focus Growth: Work with the leadership team to define and execute a sound business growth strategy for designated strategic account(s). Ensure the consulting business opens new Utilities opportunities and expands Wipro's client positioning. Relationships: As a Senior Partner you bring deep expertise and good industry connections to develop the consulting and advisory business. Internal relationships are equally important as you work with a "One Wipro" mindset Solutions: Identifying & defining differentiated services and solutions for various process areas within designated strategic clients Customer Centricity: Delivering customer value as a central theme across all activities. Ensuring Wipro is delivering as a partner and aligned to client/customer value and strategic goals. Branding: Leverage the above to help create strong Wipro Market Positioning and increasing Wipro's mindshare Skills and Qualifications required Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organisation Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients Be a champion and passionate advocate for transformation in the Utilities landscape to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and the Digital Transformation for the industry. Influential internal change agent with gravitas and business building mindset Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results Have a good understanding of IT and digital technology especially those which are new and emerging, including its application to the Utilities industry Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals Nurturing, developing, mentoring of top talent into future consulting business leaders Execution of organisational people strategy with strong collaboration from HR and Recruitment leads Proactively seeks opportunities to attract top diverse talent at all levels Exemplary professional and corporate track record, delivering concise and effective communications with authority Highly adaptable in dynamic environments and integrates effectively into a global matrix environment Strong desire to learn and shape your own career path, paving the way for your successor each time you progress Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator, writes publications, blogs and whitepapers Utilises social media effectively with their digital presence Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital. As mentioned at the beginning, i f you only meet some of the requirements for this role, that's okay . click apply for full job details
May 13, 2024
Full time
Introduction We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Why work at Wipro? We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Besides a competitive salary and benefits package, we are an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro overall in Europe a "Top Employer" for 2024, we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion. Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes . Overview & Responsibilities Wipro's Domain & Consulting (D&C) group recently moved to it's own Global Business Line reporting directly into Thierry Delaporte, our CEO. In his own words, this evolution of our business is aligned to our clients' strategic priorities, and will allow us to drive better delivery synergies and orchestration enhance the experience we deliver across the client journey streamline decision making and channel our investments more effectively build new capabilities ahead of the market to capitalize on untapped opportunities create more opportunities for talent development and reskilling, across the firm. Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. Our Domain and Consulting (D&C) team is at the heart of this. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro D&C is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our people are the tip-of-the-spear driving change, come join us! This career opportunity within our career framework is at Senior Partner level and is for our Utilities consulting business unit. The role as Europe Utilities Leader also expands into Engineering Construction & Operations (ECO) and Geographical Information Systems (GIS), they will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. We bring an experienced global team of domain specialists - including engineers, technology and business-skilled practitioners, as well as specialists in geoscience and other disciplines aligned to our client base. Our solutions cover the transformation lifecycle from assessment to delivery to sustainability. This role is expected to deliver growth across the following areas; Generation, Resilient Network & Asset Operations, Utilities Retail Customer Care & Billing, Engineering & Capital Projects, Net Zero Transition, and New Energy Consulting capabilities across Digital Experiences & Design Thinking, Technology enabled Business Transformation, CxO Advisory including M&A, New Ways of Working, Vendor Consolidation & Target Operating Model Our Europe Utilities Consulting Leader is expected to build and maintain C-level relationships and leverage strategic partnerships as relevant for business growth strategy, in collaboration with the Global Account Executives and other business leaders globally. They will also embrace Wipro's 5-Habits for Success which are Being Respectful, Being Responsive, Always Communicating, Demonstrate Stewardship, Building Trust. Areas of focus Growth: Work with the leadership team to define and execute a sound business growth strategy for designated strategic account(s). Ensure the consulting business opens new Utilities opportunities and expands Wipro's client positioning. Relationships: As a Senior Partner you bring deep expertise and good industry connections to develop the consulting and advisory business. Internal relationships are equally important as you work with a "One Wipro" mindset Solutions: Identifying & defining differentiated services and solutions for various process areas within designated strategic clients Customer Centricity: Delivering customer value as a central theme across all activities. Ensuring Wipro is delivering as a partner and aligned to client/customer value and strategic goals. Branding: Leverage the above to help create strong Wipro Market Positioning and increasing Wipro's mindshare Skills and Qualifications required Sell & Deliver Big picture orientation, conceiving effective strategies to drive growth Entrepreneurial drive with a can-do attitude and pragmatic approach Outstanding leadership, communication, relationship building and networking skills on the client side, ecosystem partners and internal organisation Successful in generating consulting business from new and existing accounts and have the capability to drive and lead customer relationships into multimillion-dollar engagements. Proven track record of winning transformational and strategic consulting sales, and strong focus on account planning, business development strategies, participating in large integrated deals, governance, delivery and operational management. Delivery and program expertise with experience in handling multi shore consulting projects with distributed teams delivering sustainable customer value. Know-how to comprehend complex scenarios, propose effective implementation plans & solutions in tackling challenges Driving Transformation Ability to probe customers, engage in conversations to uncover the underlying problems and shape the challenges into structured problem statements Significant transformation proposition definition and engagement shaping using core and disruptive technologies to solve business problems for tangible business benefits at large enterprise clients Be a champion and passionate advocate for transformation in the Utilities landscape to reposition Wipro as a strategic partner to accelerate and sustain customer value. The individual must be an ambassador for Digital Adoption and the Digital Transformation for the industry. Influential internal change agent with gravitas and business building mindset Ability to drive and lead the strategic execution, manage change, build relationships with clients, partners, motivate teams and achieve results Have a good understanding of IT and digital technology especially those which are new and emerging, including its application to the Utilities industry Talent Management Creative, collaborative, and motivating consulting leader who can focus diverse teams on common outcomes and goals Nurturing, developing, mentoring of top talent into future consulting business leaders Execution of organisational people strategy with strong collaboration from HR and Recruitment leads Proactively seeks opportunities to attract top diverse talent at all levels Exemplary professional and corporate track record, delivering concise and effective communications with authority Highly adaptable in dynamic environments and integrates effectively into a global matrix environment Strong desire to learn and shape your own career path, paving the way for your successor each time you progress Thought Leadership Ability to converse with industry leaders, analysts and formulate POV on trends Proactively propose solutions, investment decisions along with published artifacts, industry speakerships, analyst interactions etc Internal content and offerings creator, writes publications, blogs and whitepapers Utilises social media effectively with their digital presence Strong domain knowledge and experience of developing and delivering strategic business and transformative initiatives with a significant focus on Digital. As mentioned at the beginning, i f you only meet some of the requirements for this role, that's okay . click apply for full job details
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 13, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 08, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Inbound AdvisorLocation: Wigan or Liverpool, UK - Hybrid with working from home options availableCompensation: £19.178 Pro Rata + BenefitsRole Type: Part Time / Permanent (14 Hours Weekly)SF46761 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Inbound Advisor.As an international defence company, we support and enhance our customers' defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility. Babcock Training The Inbound Advisor role is based within our Civil Training business area. With a rich history of service excellence, Babcock is a trusted name across the training and apprenticeships market. We have an enviable track record in delivering intelligent and compelling workforce development solutions and are one of the UK's largest and most reputable training providers. Our solutions range from bespoke, employer-led apprenticeship programmes to pioneering digital simulations and we work closely with all of our customers to reflect their organisational needs. Supporting both private and public sector businesses, a customer focused solution is at the heart of who we are, consistently putting the employer brand at the forefront of programme design. As one of the UK's largest apprenticeship providers, we offer apprenticeships at multiple levels in engineering with particular expertise in the rail, automotive, nuclear and energy industries as well as the British Army and Emergency Services. We also deliver apprenticeships across retail, hospitality, active leisure, adult care, automotive, business, customer service, early years care and warehousing sectors. Having delivered apprenticeships for over 20 years we have developed an enviable reputation across the marketplace, delivering high quality solutions for employers and apprentices alike. The role The difference our new Inbound Advisor will make As an Inbound Advisor, you'll have a role that's out of the ordinary. With your skills and experience you'll provide a first-class level of customer service within Babcock training, in order achieve and exceed company targets. Day to day, you'll facilitate in the smooth operation of administration functions. You'll be first point of contact for our internal and external customers, identifying and responding to their needs via telephone and email, to ensure a speedy resolution. At Babcock, we have a history of helping talent go far. With our track record of innovation, you'll continually develop your knowledge and expertise. We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This is a hybrid role with home working arrangements. The team is based within Wigan / Liverpool therefore, would ideally be suited to someone within local distance to Wigan / Liverpool area. Essential experience You will need previous customer service, PA, administration or call centre experience. You will also need the following: Knowledge and experience of MS Office - Excel is essential Accurate and precise written communicator Great attention to detail, flexible approach, and a good telephone manner Understanding of apprenticeships is desirable Should you be successful and invited to interview you will be required to complete a criminal declaration form. Please note this does not disqualify you from the role. What we offer Generous benefits including: Generous holiday allowance plus bank holidays Reservist in the armed forces receive 10 days special paid leave Matched contribution pension scheme, with life assurance Working from home and flexible work patterns Employee assistance programme supporting physical, mental and financial wellbeing Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme Autonomy. Trusted and empowered to be at your best Babcock International For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. Change begins with our people and our shared Principles: be curious ; be courageous ; own and deliver ; think: outcomes ; collaborate ; and be kind . These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them. Armed Forces Covenant We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments. Application Guidance All applications should be made online. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing Date: 29th September 2022
Sep 18, 2022
Full time
Inbound AdvisorLocation: Wigan or Liverpool, UK - Hybrid with working from home options availableCompensation: £19.178 Pro Rata + BenefitsRole Type: Part Time / Permanent (14 Hours Weekly)SF46761 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Inbound Advisor.As an international defence company, we support and enhance our customers' defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility. Babcock Training The Inbound Advisor role is based within our Civil Training business area. With a rich history of service excellence, Babcock is a trusted name across the training and apprenticeships market. We have an enviable track record in delivering intelligent and compelling workforce development solutions and are one of the UK's largest and most reputable training providers. Our solutions range from bespoke, employer-led apprenticeship programmes to pioneering digital simulations and we work closely with all of our customers to reflect their organisational needs. Supporting both private and public sector businesses, a customer focused solution is at the heart of who we are, consistently putting the employer brand at the forefront of programme design. As one of the UK's largest apprenticeship providers, we offer apprenticeships at multiple levels in engineering with particular expertise in the rail, automotive, nuclear and energy industries as well as the British Army and Emergency Services. We also deliver apprenticeships across retail, hospitality, active leisure, adult care, automotive, business, customer service, early years care and warehousing sectors. Having delivered apprenticeships for over 20 years we have developed an enviable reputation across the marketplace, delivering high quality solutions for employers and apprentices alike. The role The difference our new Inbound Advisor will make As an Inbound Advisor, you'll have a role that's out of the ordinary. With your skills and experience you'll provide a first-class level of customer service within Babcock training, in order achieve and exceed company targets. Day to day, you'll facilitate in the smooth operation of administration functions. You'll be first point of contact for our internal and external customers, identifying and responding to their needs via telephone and email, to ensure a speedy resolution. At Babcock, we have a history of helping talent go far. With our track record of innovation, you'll continually develop your knowledge and expertise. We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This is a hybrid role with home working arrangements. The team is based within Wigan / Liverpool therefore, would ideally be suited to someone within local distance to Wigan / Liverpool area. Essential experience You will need previous customer service, PA, administration or call centre experience. You will also need the following: Knowledge and experience of MS Office - Excel is essential Accurate and precise written communicator Great attention to detail, flexible approach, and a good telephone manner Understanding of apprenticeships is desirable Should you be successful and invited to interview you will be required to complete a criminal declaration form. Please note this does not disqualify you from the role. What we offer Generous benefits including: Generous holiday allowance plus bank holidays Reservist in the armed forces receive 10 days special paid leave Matched contribution pension scheme, with life assurance Working from home and flexible work patterns Employee assistance programme supporting physical, mental and financial wellbeing Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme Autonomy. Trusted and empowered to be at your best Babcock International For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. Change begins with our people and our shared Principles: be curious ; be courageous ; own and deliver ; think: outcomes ; collaborate ; and be kind . These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them. Armed Forces Covenant We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments. Application Guidance All applications should be made online. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing Date: 29th September 2022
Global Power Technology busines, headquartered in Staffordshire Power System Studies, utilising DigSilent, PSCAD, ETAP Complex projects within Transmission & Distribution, Offshore Wind, HVDC & Renewables. Remote working available Package inc. 10% Bonus, 10% Pension & Medical. The Company NES Fircroft are working on behalf of a global power technology business with a presence in over 90 countries. This business offer products, systems & software solutions to the global energy industry and have been leaders in innovation for over a century. With a customer-base across multiple industries including Energy, Utilities, Industrial and Transportation and almost 40,000 employees, they are committed to providing access to affordable, reliable, sustainable and modern energy globally. The Role You will be responsible for the development and delivery of technical projects related to electrical power systems across power transmission, distribution, renewables and HVDC applications, including: load flow studies, short circuit studies, protection coordination, insulation coordination, dynamic studies (transient stability). Key Responsibilities: Engage in advisory projects executed by the Power Consulting team for Power System Studies Perform and deliver complex power system studies, utilizing software tools such as DigSilent, PSCAD, ETAP and PowerFactory. Work on power system consulting assignments using established standards, methods and technologies to develop solutions and resolve issues for key customers both internally and externally. Engage in supervised Project Management activities such as: planning and scheduling, customer satisfaction, financial and cost management, risk and opportunity management and legal and contract management. Participates in supervised Marketing and Sales tasks: clarifies customer enquires on technical issues as well as analyses and works on customer's feedback and propose solutions. While supervised, manages administrative procedures in sales processes/tools and supports collection and project management activities when needed The Person The successful candidate will be qualified to degree level in Electrical Engineer, Power Systems or similar field, alongside a strong track-record and experience in the design, understanding and performance of power systems studies. You will also have strong power system analysis skills, as well as experience with software simulation tools such as PSSE/E, DigSilent, PowerFactory, PSCAD, ETAP or NEPLAN. If you feel you have the aforementioned skills, then please apply or get in touch directly with Alex Bannister at NES Fircroft. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Dec 09, 2021
Full time
Global Power Technology busines, headquartered in Staffordshire Power System Studies, utilising DigSilent, PSCAD, ETAP Complex projects within Transmission & Distribution, Offshore Wind, HVDC & Renewables. Remote working available Package inc. 10% Bonus, 10% Pension & Medical. The Company NES Fircroft are working on behalf of a global power technology business with a presence in over 90 countries. This business offer products, systems & software solutions to the global energy industry and have been leaders in innovation for over a century. With a customer-base across multiple industries including Energy, Utilities, Industrial and Transportation and almost 40,000 employees, they are committed to providing access to affordable, reliable, sustainable and modern energy globally. The Role You will be responsible for the development and delivery of technical projects related to electrical power systems across power transmission, distribution, renewables and HVDC applications, including: load flow studies, short circuit studies, protection coordination, insulation coordination, dynamic studies (transient stability). Key Responsibilities: Engage in advisory projects executed by the Power Consulting team for Power System Studies Perform and deliver complex power system studies, utilizing software tools such as DigSilent, PSCAD, ETAP and PowerFactory. Work on power system consulting assignments using established standards, methods and technologies to develop solutions and resolve issues for key customers both internally and externally. Engage in supervised Project Management activities such as: planning and scheduling, customer satisfaction, financial and cost management, risk and opportunity management and legal and contract management. Participates in supervised Marketing and Sales tasks: clarifies customer enquires on technical issues as well as analyses and works on customer's feedback and propose solutions. While supervised, manages administrative procedures in sales processes/tools and supports collection and project management activities when needed The Person The successful candidate will be qualified to degree level in Electrical Engineer, Power Systems or similar field, alongside a strong track-record and experience in the design, understanding and performance of power systems studies. You will also have strong power system analysis skills, as well as experience with software simulation tools such as PSSE/E, DigSilent, PowerFactory, PSCAD, ETAP or NEPLAN. If you feel you have the aforementioned skills, then please apply or get in touch directly with Alex Bannister at NES Fircroft. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.