Previous telephone sales experience is ESSENTIAL for this role. Stop scrolling and read on, this could be the best decision you make today! We have a fantastic opportunity for an experienced Telephone Sales Executive/Account Manager to join our lively central Brighton office. Black Sheep Utilities are a B2B energy procurement service . We partner with the 'Big Six' suppliers, plus many more, to ensure we negotiate the best utility prices for our customers. We generate our own leads in-house and every one of our customers has a named Account Manager. Our team of Account Managers focus on building and maintaining relationships with our existing customers throughout the lifecycle of their portfolio of products up to their renewal. They provide outstanding service to our customers whilst meeting their individual sales targets (and earning uncapped commission! ). Our Account Managers work closely with our Direct Sales Team by booking in renewal meetings and ensuring that no opportunity is missed to retain business . If you're an experienced Telephone Sales Executive/Account Manager, then you're probably already dreaming of what you're going to spend your big bucks on aren't you You'll already know that the job is hard, and we know that too, so in return for being _ 'outstanding in your field' _ you'll be rewarded with all sorts of goodies including: a competitive basic salary and uncapped commission (we regularly have agents hitting £1,200+ per month!), extra annual leave up for grabs through our attendance reward scheme, birthday leave (after 1 year service), regular incentives, prizes and company socials/events , kitchen and recreation area for lunch breaks stocked with a range of snacks and drinks (all free of charge!). We have a motto at Black Sheep, we are _ 'outstanding in our field' _! So, we don't want just anyone to apply, we will only entrust our existing customers to people who can show that they: Have significant previous B2B telesales experience providing an outstanding customer experience whilst carrying out business development with existing clients. Are target driven, self-motivated, and hungry to exceed their KPI's and to earn commission. Are resilient, able to work under pressure and be open to regular, constructive feedback. Are enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day. Can read the script (word for word!), authentically striving for perfection on every call. Can commit to the flock family! We are pretty full on, like to be social, participate in team games and incentives! You have to be in it to win it! Are you ready to join the _flock_? Ok, that's enough bleating on, (oh, 'ewe' MUST like sheep puns ) If you are up for a challenge, want to work hard and earn UNCAPPED commission then apply to join the flock now! This is a full-time office-based role, Monday - Friday. £27,000 - £40,000 OTE Job Types: Full-time, Permanent Pay: £27,000.00-£40,000.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Referral programme Store discount Schedule: Monday to Friday No weekends Supplemental pay types: Commission pay Application question(s): Are you available for full-time work? This role is office based in Preston Park, Brighton. Can you reliably commute here? Why did you leave your most recent role? This role is scripted and telephone based, what transferable skills/qualities can you bring to the role? What salary range do you expect from this role? What is your earliest available start date? Work Location: In person Reference ID: ACC MAN MAY 2024 Expected start date: 10/06/2024
May 05, 2024
Full time
Previous telephone sales experience is ESSENTIAL for this role. Stop scrolling and read on, this could be the best decision you make today! We have a fantastic opportunity for an experienced Telephone Sales Executive/Account Manager to join our lively central Brighton office. Black Sheep Utilities are a B2B energy procurement service . We partner with the 'Big Six' suppliers, plus many more, to ensure we negotiate the best utility prices for our customers. We generate our own leads in-house and every one of our customers has a named Account Manager. Our team of Account Managers focus on building and maintaining relationships with our existing customers throughout the lifecycle of their portfolio of products up to their renewal. They provide outstanding service to our customers whilst meeting their individual sales targets (and earning uncapped commission! ). Our Account Managers work closely with our Direct Sales Team by booking in renewal meetings and ensuring that no opportunity is missed to retain business . If you're an experienced Telephone Sales Executive/Account Manager, then you're probably already dreaming of what you're going to spend your big bucks on aren't you You'll already know that the job is hard, and we know that too, so in return for being _ 'outstanding in your field' _ you'll be rewarded with all sorts of goodies including: a competitive basic salary and uncapped commission (we regularly have agents hitting £1,200+ per month!), extra annual leave up for grabs through our attendance reward scheme, birthday leave (after 1 year service), regular incentives, prizes and company socials/events , kitchen and recreation area for lunch breaks stocked with a range of snacks and drinks (all free of charge!). We have a motto at Black Sheep, we are _ 'outstanding in our field' _! So, we don't want just anyone to apply, we will only entrust our existing customers to people who can show that they: Have significant previous B2B telesales experience providing an outstanding customer experience whilst carrying out business development with existing clients. Are target driven, self-motivated, and hungry to exceed their KPI's and to earn commission. Are resilient, able to work under pressure and be open to regular, constructive feedback. Are enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day. Can read the script (word for word!), authentically striving for perfection on every call. Can commit to the flock family! We are pretty full on, like to be social, participate in team games and incentives! You have to be in it to win it! Are you ready to join the _flock_? Ok, that's enough bleating on, (oh, 'ewe' MUST like sheep puns ) If you are up for a challenge, want to work hard and earn UNCAPPED commission then apply to join the flock now! This is a full-time office-based role, Monday - Friday. £27,000 - £40,000 OTE Job Types: Full-time, Permanent Pay: £27,000.00-£40,000.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Referral programme Store discount Schedule: Monday to Friday No weekends Supplemental pay types: Commission pay Application question(s): Are you available for full-time work? This role is office based in Preston Park, Brighton. Can you reliably commute here? Why did you leave your most recent role? This role is scripted and telephone based, what transferable skills/qualities can you bring to the role? What salary range do you expect from this role? What is your earliest available start date? Work Location: In person Reference ID: ACC MAN MAY 2024 Expected start date: 10/06/2024
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full Time SHIFT PATTERNS: 12 hour shifts Day shifts Night shifts QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Mental Health Transport Assistant Fulltime 38.6 hours contract- Worked on a 4 on 4 off rolling shift pattern, 10am -10pm, occasionally being required to work nights. Salary: Mental Health Transport Assistants Full Time to be discussed at venue, average based on expected hours. all MHTA contracts paid at £11.62p/h for days and £12.62p/h for nights and weekends. (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
May 05, 2024
Full time
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full Time SHIFT PATTERNS: 12 hour shifts Day shifts Night shifts QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Mental Health Transport Assistant Fulltime 38.6 hours contract- Worked on a 4 on 4 off rolling shift pattern, 10am -10pm, occasionally being required to work nights. Salary: Mental Health Transport Assistants Full Time to be discussed at venue, average based on expected hours. all MHTA contracts paid at £11.62p/h for days and £12.62p/h for nights and weekends. (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 05, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Fire / Building Safety Manager - 99% working from home - 6 -12 month FTC - 75,000 plus benefits. Amazing Property Risk Management Company that have brilliant ethical practices, that support their staff extremely well. Building / Fire Safety Manager to provide advice on both new buildings and buildings in scope of 18 m or 7 storeys regarding the golden thread of information and to produce the Building Safety Case and the Safety Case Report. heir role is to help protect life,property, and the wider environment from risk of fire and to help ensure that projects meet industry codes and legislative requirements, as well as providing advice to the client on how to manage the Safety Case Report. This role could possibly be mostly desktop work reviewing documentation and reporting on the safety case after documentation provided by client. Possible site work if required but not always necessary. To liaison with local authority, regulatory bodies if required. Scope of role The role is closely related to those of the fire assessors (also known as fire safety consultants), who conduct fire risk assessments for in scope buildings the Fire Engineers for fire strategy and fire safety management plans and fire investigators, who determine the cause of a fire. Main Responsibilities Identifying possible fire related risks and reducing or eliminating them with recommendations as part of the golden thread gap analysis Making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (fire strategy) Incorporating fire safety procedures into designs - such as sprinkler systems, emergency exits and fire alarms - to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour Making recommendations for the material used in the construction or refurbishment of a building Keeping up to date with regulations and legislation Visiting project/construction sites to advise on the installation or implementation of the designs Providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and fire engineering solutions as part of the golden thread gap analysis Writing reports on safety case reports based on evidence from the gap analysis Writing Fire Safety Management Plans Liaising with local authorities and/or building control professionals if and as required Role Responsibilities Provide high quality technical fire consultancy to clients Knowledge of fire strategies and fire safety management plans as well as fire risk assessments, compartmentation surveys, fire door surveys, external wall surveys. Deliver safety case reports and possible knowledge of delivery of Fire Strategies and Fire Safety Management Plans Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the relevant field Acknowledge legislation change and review and amend reports to suit changes To respond to requests for client work and proposals Be exemplar in client management and building relationships Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects; to undertake regular project reviews To follow all financial procedures in the delivery of projects Ensure the use of the Consulting Group technical tools and methodologies in delivery of projects to the standard set Competent support to clients on the golden thread of information and the safety case report QA safety case reports as part of the Fire Safety Managers team Contribute to a rolling forecast to provide visibility of future workload Monitor individual utilisation versus targets and actively manage optimal utilisation Delivery against Key personal and divisional KPIs Support junior members of staff in delivery of consultancy services and ensure their compliance with site safety practices where site work is undertaken To support team working Ensure full implementation and use of the competency framework Support as required in the definition of the current and future market, market drivers and service offerings of the Consulting Group Marketing the relevant services of the company Undergo Training and deliver training to clients if required Candidate requirements Level 6 health and safety qualification, such as the NEBOSH Diploma, NCRQ if possible NEBOSH Fire certificate, Level 3 or level 4 diploma for fire risk assessment, degree or advanced FPA fire course. Membership of IOSH, IFSM, IFE, IIRSM. Grad IFE, MIFSM MIIRSM Experience interpreting and implementing complex safety management systems either on a global scale, or in medium/ high risk industries Significant experience in a H&S, Fire role operating under an established Health and Safety and Fire Management System Liaison with a broad range of stakeholders at all levels of an organisation Extensive knowledge of UK HSF regulations and experience in practical implementation Operational site experience Strong analytical and report writing skills
May 05, 2024
Full time
Fire / Building Safety Manager - 99% working from home - 6 -12 month FTC - 75,000 plus benefits. Amazing Property Risk Management Company that have brilliant ethical practices, that support their staff extremely well. Building / Fire Safety Manager to provide advice on both new buildings and buildings in scope of 18 m or 7 storeys regarding the golden thread of information and to produce the Building Safety Case and the Safety Case Report. heir role is to help protect life,property, and the wider environment from risk of fire and to help ensure that projects meet industry codes and legislative requirements, as well as providing advice to the client on how to manage the Safety Case Report. This role could possibly be mostly desktop work reviewing documentation and reporting on the safety case after documentation provided by client. Possible site work if required but not always necessary. To liaison with local authority, regulatory bodies if required. Scope of role The role is closely related to those of the fire assessors (also known as fire safety consultants), who conduct fire risk assessments for in scope buildings the Fire Engineers for fire strategy and fire safety management plans and fire investigators, who determine the cause of a fire. Main Responsibilities Identifying possible fire related risks and reducing or eliminating them with recommendations as part of the golden thread gap analysis Making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (fire strategy) Incorporating fire safety procedures into designs - such as sprinkler systems, emergency exits and fire alarms - to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour Making recommendations for the material used in the construction or refurbishment of a building Keeping up to date with regulations and legislation Visiting project/construction sites to advise on the installation or implementation of the designs Providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and fire engineering solutions as part of the golden thread gap analysis Writing reports on safety case reports based on evidence from the gap analysis Writing Fire Safety Management Plans Liaising with local authorities and/or building control professionals if and as required Role Responsibilities Provide high quality technical fire consultancy to clients Knowledge of fire strategies and fire safety management plans as well as fire risk assessments, compartmentation surveys, fire door surveys, external wall surveys. Deliver safety case reports and possible knowledge of delivery of Fire Strategies and Fire Safety Management Plans Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the relevant field Acknowledge legislation change and review and amend reports to suit changes To respond to requests for client work and proposals Be exemplar in client management and building relationships Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects; to undertake regular project reviews To follow all financial procedures in the delivery of projects Ensure the use of the Consulting Group technical tools and methodologies in delivery of projects to the standard set Competent support to clients on the golden thread of information and the safety case report QA safety case reports as part of the Fire Safety Managers team Contribute to a rolling forecast to provide visibility of future workload Monitor individual utilisation versus targets and actively manage optimal utilisation Delivery against Key personal and divisional KPIs Support junior members of staff in delivery of consultancy services and ensure their compliance with site safety practices where site work is undertaken To support team working Ensure full implementation and use of the competency framework Support as required in the definition of the current and future market, market drivers and service offerings of the Consulting Group Marketing the relevant services of the company Undergo Training and deliver training to clients if required Candidate requirements Level 6 health and safety qualification, such as the NEBOSH Diploma, NCRQ if possible NEBOSH Fire certificate, Level 3 or level 4 diploma for fire risk assessment, degree or advanced FPA fire course. Membership of IOSH, IFSM, IFE, IIRSM. Grad IFE, MIFSM MIIRSM Experience interpreting and implementing complex safety management systems either on a global scale, or in medium/ high risk industries Significant experience in a H&S, Fire role operating under an established Health and Safety and Fire Management System Liaison with a broad range of stakeholders at all levels of an organisation Extensive knowledge of UK HSF regulations and experience in practical implementation Operational site experience Strong analytical and report writing skills
Strategic Reward Advisory Manager page is loaded Strategic Reward Advisory Manager Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R15071 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Part of our Global Employer Services division, Strategic Reward Advisory takes pride in working with entrepreneurial, fast growing businesses to help them engage and incentivise their workforce. The projects are exciting, collaborative and often very different, where everyone thinks outside the box to solve complex problems for their clients. Here there is a great sense of unity and shared expertise as you'll gain exposure to colleagues and clients at all levels, right from day one. It's ambition that matters - you can build your experience in a specialist area with all the training, support and development opportunities you need to go far. We're looking for someone with: Minimum of five years of professional experience in a remuneration-related role within reward consulting or inhouse An in-depth technical knowledge of executive remuneration and/or broad-based rewards, including pay benchmarking, bonus and equity incentive plan design and performance monitoring, reward strategy, corporate governance and remuneration reporting, job evaluation and grading, gender pay gap reporting, wellbeing and recognition etc. Knowledge of how market data surveys work is a plus. Interest in the wider HR, tax and accounting implications of reward Good analytics skills and experience in research, data manipulation and modelling Excellent written and verbal communication, and proficiency in MS Office (Excel and PowerPoint) Focus on producing high quality outputs and attention to detail Interest in mentoring and coaching more junior staff Good interpersonal skills and relationship building both internal and external stakeholders Educated to degree level, ideally in business, human resources, law, accounting, finance or a related field You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 05, 2024
Full time
Strategic Reward Advisory Manager page is loaded Strategic Reward Advisory Manager Apply locations London time type Full time posted on Posted 2 Days Ago job requisition id R15071 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Part of our Global Employer Services division, Strategic Reward Advisory takes pride in working with entrepreneurial, fast growing businesses to help them engage and incentivise their workforce. The projects are exciting, collaborative and often very different, where everyone thinks outside the box to solve complex problems for their clients. Here there is a great sense of unity and shared expertise as you'll gain exposure to colleagues and clients at all levels, right from day one. It's ambition that matters - you can build your experience in a specialist area with all the training, support and development opportunities you need to go far. We're looking for someone with: Minimum of five years of professional experience in a remuneration-related role within reward consulting or inhouse An in-depth technical knowledge of executive remuneration and/or broad-based rewards, including pay benchmarking, bonus and equity incentive plan design and performance monitoring, reward strategy, corporate governance and remuneration reporting, job evaluation and grading, gender pay gap reporting, wellbeing and recognition etc. Knowledge of how market data surveys work is a plus. Interest in the wider HR, tax and accounting implications of reward Good analytics skills and experience in research, data manipulation and modelling Excellent written and verbal communication, and proficiency in MS Office (Excel and PowerPoint) Focus on producing high quality outputs and attention to detail Interest in mentoring and coaching more junior staff Good interpersonal skills and relationship building both internal and external stakeholders Educated to degree level, ideally in business, human resources, law, accounting, finance or a related field You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
OLG recruitmentare currently looking for an experienced Fabrication Contracts Manager / Engineer for our client based in Grimsby. You will be responsible for the overall direction for the entire project lifecycle of specific jobs and projects scopes, ensuring consistency with company strategy, objectives and goals. You will also be responsible for the retention of existing and the development of new business opportunities to provide a continuous pipeline of revenue for the company. Responsibilities The key duties of the post are as follows:- To be the first point of contact for the client in relation to their project requirements To proactively seek new business to ensure growth and sustainability for the company To facilitate the definition of project scope, goals and deliverables To provide clear and concise direction on project quality requirements To be responsible for quotations and estimates for work scopes, defining resource requirements To lead the planning and implementation of work scopes To liaise with the team to assemble and coordinate appropriate project staff To manage project budget, ensuring accounting, costing and billing for the project is accurate and up to date To track project deliverables using appropriate tools and manage project change To provide direction and support to project team and report progress accordingly To assist in recruiting and management of specialists and sub-contractors This list is non-exhaustive and may include other duties designated as appropriate to the role. Produce risk assessments, method statements and quality plans Key skills Strong background in fabrication and installation Demonstrable experience of a similar role Evidence of work winning Proven track record of being able to secure a new client base and manage an existing client portfolio Demonstrable experience of being able to produce estimates and negotiate orders Strong Health & Safety and Quality ethic Key Competencies Flexibility to navigate ambiguity and effectively manage changing priorities Excellent time management, organisational and interpersonal skills Ability to recognise customers requirements. Good planning and analytical skills, assertive and articulate JBRP1_UKTJ
May 05, 2024
Full time
OLG recruitmentare currently looking for an experienced Fabrication Contracts Manager / Engineer for our client based in Grimsby. You will be responsible for the overall direction for the entire project lifecycle of specific jobs and projects scopes, ensuring consistency with company strategy, objectives and goals. You will also be responsible for the retention of existing and the development of new business opportunities to provide a continuous pipeline of revenue for the company. Responsibilities The key duties of the post are as follows:- To be the first point of contact for the client in relation to their project requirements To proactively seek new business to ensure growth and sustainability for the company To facilitate the definition of project scope, goals and deliverables To provide clear and concise direction on project quality requirements To be responsible for quotations and estimates for work scopes, defining resource requirements To lead the planning and implementation of work scopes To liaise with the team to assemble and coordinate appropriate project staff To manage project budget, ensuring accounting, costing and billing for the project is accurate and up to date To track project deliverables using appropriate tools and manage project change To provide direction and support to project team and report progress accordingly To assist in recruiting and management of specialists and sub-contractors This list is non-exhaustive and may include other duties designated as appropriate to the role. Produce risk assessments, method statements and quality plans Key skills Strong background in fabrication and installation Demonstrable experience of a similar role Evidence of work winning Proven track record of being able to secure a new client base and manage an existing client portfolio Demonstrable experience of being able to produce estimates and negotiate orders Strong Health & Safety and Quality ethic Key Competencies Flexibility to navigate ambiguity and effectively manage changing priorities Excellent time management, organisational and interpersonal skills Ability to recognise customers requirements. Good planning and analytical skills, assertive and articulate JBRP1_UKTJ
Learning & Development Manager - Head Office Hybrid role - 2 days a week in the office, 3 days a week working from home - enhanced by flexi core hours! Great benefits including 50% staff discount and a day off for your Birthday! We are on the lookout for a dynamic and purpose-led Learning & Development Manager to own the training for our brilliant Head Office and Logistics colleagues. This is a great opportunity to join our award-winning L&D team (yes, they really are that impressive!) and play a pivotal role in the success of our learning strategy, accountable for designing and delivering impactful training initiatives. This role would be perfect for someone who is naturally inquisitive, a lifelong learner and passionate about making an impact. We are an ambitious business with exciting plans for the future, and our colleagues are at the heart of this. The L&D Manager will be pivotal in supporting the growth, development and succession for all colleagues in Head Office and Logistics, aligned to the wider business strategy. A bit about Ann Summers You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you're right, but we're SO much more than that We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! A bit about the role: Carry out learning needs analysis' to identify the learning gaps in each department, and what the learning opportunities are for colleagues Shape consistent, engaging and insightful training Ensure a robust onboarding process, supporting new talent as they join the business Partner with teams across Head Office and Logistics to deliver successful L&D solutions encompassing skills development, technical solutions, DEI, wellbeing and leadership Utilise our learning experience platform to build blended learning solutions Evolve the internal progression programme, Step Up, to support the growth of internal talent Manage the Apprenticeship Levy for all colleagues across Ann Summers to ensure it is utilised effectively, and those on an Apprenticeship have a great experience Manage our 'Great Goals' process across all functions, working with department leads to ensure they are embedded and active across all departments Help to build a culture of peer-to-peer learning Work with department leads to design and deliver tailored team sessions/away days Manage the L&D budget for Head Office and Logistics Manage the L&D Coordinator, and their day-to-day activity, as well as ensuring they have great goals and development opportunities Measure and report on KPI performance based on the output of training solutions At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views. We're looking for someone who is: Established in their Learning & Development career within a Head Office environent, ideally within the Retail, Hospitality or Leisure industries Commercial and results driven, always striving to add value for the colleague, department and the business Innovative and forward thinking Empowering, with a true passion for coaching and developing teams Excellent in their written comms with a natural flair for creating engaging learning resources Meticulous in their attention to detail Organised and methodical Able to build strong working relationships with colleagues and internal stakeholders Proactive and manages workload effectively in a fast pace environment Flexible and collaborative in their approach Resilient and confident, comfortable to challenge in a productive way Positive with a real 'can do' mindset What's in it for you? Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look 50% staff discount (a colleague favourite!) 29 days holiday (including Bank Holidays) gaining an extra day for each year you're a part of the AS family (up to a max. of 33 days) Workplace pension Life Assurance A paid day off for your Birthday Colleague social events and initiatives Development opportunities through our learning experience platform, THRIVE Wellbeing programme through our partnership with the Retail Trust Eye care vouchers Company perks scheme Holiday purchase scheme Sample sales Free on-site car park at HO We value each one of our colleagues and aim to make Ann Summers a great place to be! We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 12 months unless expressed otherwise.
May 05, 2024
Full time
Learning & Development Manager - Head Office Hybrid role - 2 days a week in the office, 3 days a week working from home - enhanced by flexi core hours! Great benefits including 50% staff discount and a day off for your Birthday! We are on the lookout for a dynamic and purpose-led Learning & Development Manager to own the training for our brilliant Head Office and Logistics colleagues. This is a great opportunity to join our award-winning L&D team (yes, they really are that impressive!) and play a pivotal role in the success of our learning strategy, accountable for designing and delivering impactful training initiatives. This role would be perfect for someone who is naturally inquisitive, a lifelong learner and passionate about making an impact. We are an ambitious business with exciting plans for the future, and our colleagues are at the heart of this. The L&D Manager will be pivotal in supporting the growth, development and succession for all colleagues in Head Office and Logistics, aligned to the wider business strategy. A bit about Ann Summers You might know us as the destination for must-have lingerie, or even the inventors of the Rampant Rabbit, and you're right, but we're SO much more than that We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! A bit about the role: Carry out learning needs analysis' to identify the learning gaps in each department, and what the learning opportunities are for colleagues Shape consistent, engaging and insightful training Ensure a robust onboarding process, supporting new talent as they join the business Partner with teams across Head Office and Logistics to deliver successful L&D solutions encompassing skills development, technical solutions, DEI, wellbeing and leadership Utilise our learning experience platform to build blended learning solutions Evolve the internal progression programme, Step Up, to support the growth of internal talent Manage the Apprenticeship Levy for all colleagues across Ann Summers to ensure it is utilised effectively, and those on an Apprenticeship have a great experience Manage our 'Great Goals' process across all functions, working with department leads to ensure they are embedded and active across all departments Help to build a culture of peer-to-peer learning Work with department leads to design and deliver tailored team sessions/away days Manage the L&D budget for Head Office and Logistics Manage the L&D Coordinator, and their day-to-day activity, as well as ensuring they have great goals and development opportunities Measure and report on KPI performance based on the output of training solutions At Ann Summers we are proud to continue embracing inclusion, diversity, and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills, and views. We're looking for someone who is: Established in their Learning & Development career within a Head Office environent, ideally within the Retail, Hospitality or Leisure industries Commercial and results driven, always striving to add value for the colleague, department and the business Innovative and forward thinking Empowering, with a true passion for coaching and developing teams Excellent in their written comms with a natural flair for creating engaging learning resources Meticulous in their attention to detail Organised and methodical Able to build strong working relationships with colleagues and internal stakeholders Proactive and manages workload effectively in a fast pace environment Flexible and collaborative in their approach Resilient and confident, comfortable to challenge in a productive way Positive with a real 'can do' mindset What's in it for you? Being part of the AS family offers some fab benefits, not only is it a great brand to be a part of, but there is so much more, take a look 50% staff discount (a colleague favourite!) 29 days holiday (including Bank Holidays) gaining an extra day for each year you're a part of the AS family (up to a max. of 33 days) Workplace pension Life Assurance A paid day off for your Birthday Colleague social events and initiatives Development opportunities through our learning experience platform, THRIVE Wellbeing programme through our partnership with the Retail Trust Eye care vouchers Company perks scheme Holiday purchase scheme Sample sales Free on-site car park at HO We value each one of our colleagues and aim to make Ann Summers a great place to be! We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 12 months unless expressed otherwise.
National Account Manager £40,000 - £45,000 + Benefits Central London. Hybrid 3 days office based. / 2 remote. This is an incredible opportunity for a National Account Manager within grocery OR retail, to join a premium personal care brand in Central London The majority of this position will be focusing on developing / nurturing already established relationships & being given an opportunity to get involved with NEW product development. by means of introducing limited edition products. This role has HUGE potential. Effectively, you will be managing some of the biggest & best accounts in the business, being able to influence & add additional products to increase shelf space. With an already established senior national accounts team, you will be supported along the way ensuring you have the right environment to succeed properly. Experience managing accounts within a grocery / retail environment is required for this role. Additional Points: Guidance / mentoring & Support private Bupa healthcare 25 days holiday plus bank holiday Flexible and hybrid working This is an extremely forward-thinking brand, with an incredible social media presence . If this sounds like a company you d like to work for feel free to apply via the link provided OR send an email across to (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
May 05, 2024
Full time
National Account Manager £40,000 - £45,000 + Benefits Central London. Hybrid 3 days office based. / 2 remote. This is an incredible opportunity for a National Account Manager within grocery OR retail, to join a premium personal care brand in Central London The majority of this position will be focusing on developing / nurturing already established relationships & being given an opportunity to get involved with NEW product development. by means of introducing limited edition products. This role has HUGE potential. Effectively, you will be managing some of the biggest & best accounts in the business, being able to influence & add additional products to increase shelf space. With an already established senior national accounts team, you will be supported along the way ensuring you have the right environment to succeed properly. Experience managing accounts within a grocery / retail environment is required for this role. Additional Points: Guidance / mentoring & Support private Bupa healthcare 25 days holiday plus bank holiday Flexible and hybrid working This is an extremely forward-thinking brand, with an incredible social media presence . If this sounds like a company you d like to work for feel free to apply via the link provided OR send an email across to (url removed) The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.
About The Role Field Sales Account Manager phs Hygiene Aberdeen & surrounding areas. What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers' accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you'll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you'll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important, player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world's leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £28,325.00 OTE £52,500.00 Uncapped commission Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card - savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it's disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You'll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
May 05, 2024
Full time
About The Role Field Sales Account Manager phs Hygiene Aberdeen & surrounding areas. What kind of person are you? The right person will be ideally a field-based Salesperson who has experience in developing a sales strategy to protect, grow and acquire business from existing and new customers across multiple industries. This is a fast paced, targeted role so you must work effectively and efficiently in this type of environment. You will have a New Business target (existing and new customers) to hit every period so your drive to achieve this should be unwavering. You will also be required to manage customers' accounts to ensure that we deliver a best in class service. You will have an outgoing personality and be self-motivated, with the ability to bring positive energy and focus to your team and colleagues across the business. Open to change, you will bring your ideas and work with the Regional Sales Manager and the team improve the way things are done. What you'll be doing as a Field Sales Account manager: Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across your regional territory Develop a strategic plan to Protect, Grow and Acquire business in a defined territory Accurately forecast and deliver against New Business and Retention targets Represent phs with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities What you'll have: You will have a valid UK driving licence A security check or be willing to get one Has high energy and pace Thrives in a high-pressure sales environment Is resilient and tenacious in their approach to winning new business High professional and personal standards Can be decisive and resilient Someone who can challenge, respectfully, constructively and effectively What you can expect at PHS: To be a key, important, player in an exciting time for our business To work with a great team including a supportive senior management team Freedom to operate and as much support as you need You will receive a full, thorough induction and Sales Process training and ongoing development Commission on your sales and a quarterly bonus based on your performance against your targets Your own company car, laptop and phone You can start work from home, but you can get the buzz of working in an office when you work from an operations centre You will use the world's leading Customer Relationship Manager (CRM) system to help manage your prospect and pipeline data Ongoing support in the field In return for your commitment and expertise, you will get: Base salary of £28,325.00 OTE £52,500.00 Uncapped commission Company car or car allowance Phone, laptop, and kit to work effectively from home and on the road Pension scheme 23 days holiday allowance plus bank holidays Reward Gateway Discount Card - savings from over 800 retailers Buy and sell holiday scheme Enhanced maternity and family friendly leave Full induction training and great opportunities for professional development Accredited ILM training both in house and external Who we are? phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over 120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner-occupied shops. phs Group provides vital workplace services to organisations which improve the well-being of employees and customer. It makes over 3.6 million visits each year, whether it's disposing of sanitary waste and nappies, installing hand dryers, soap dispensers, consumables and air purifiers or supplying floor mats to prevent slips, trips and falls. You'll also find phs working within the healthcare industry disposing of clinical, pharmaceutical and dental waste. phs services also include the provision of indoor and outdoor plants, electrical and gas compliance testing services, industrial workwear, and waste compactor and crate rental. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Secure Care UK - Lincoln Base
Lincoln, Lincolnshire
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Fulltime or Part-time (Flexible, no guaranteed hours) SHIFT PATTERNS: Flexible contract (no guaranteed hours, pick the shifts you work, availability to be provided one month in advance) Fulltime day shifts, 4 on 4 off shift pattern (9:30am-10pm) Fulltime alternating between days and nights, 4 on 4 off shift pattern (8am - 8.30pm and 8pm-8:30am) Please Note: Due to the nature of the Business and Client Requirements, we reserve the rights to change the working times with a reasonable notice. QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period Flexible shifts WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Salary: To be discussed at Venue, based on expected hours, all MHTA contracts are paid at £11.62p/h for days and £12.62p/h for nights and weekends (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
May 05, 2024
Full time
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Fulltime or Part-time (Flexible, no guaranteed hours) SHIFT PATTERNS: Flexible contract (no guaranteed hours, pick the shifts you work, availability to be provided one month in advance) Fulltime day shifts, 4 on 4 off shift pattern (9:30am-10pm) Fulltime alternating between days and nights, 4 on 4 off shift pattern (8am - 8.30pm and 8pm-8:30am) Please Note: Due to the nature of the Business and Client Requirements, we reserve the rights to change the working times with a reasonable notice. QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period Flexible shifts WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Salary: To be discussed at Venue, based on expected hours, all MHTA contracts are paid at £11.62p/h for days and £12.62p/h for nights and weekends (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
Customer Service Manager M4 Corridor Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you. Key accountabilities of the Customer Service Manager role Implement high standards of processes and procedures Manage complex or escalated customer complaints through to resolution Use continuous improvement to implement learnings Communicate and influence at a senior level with strong stakeholder management skills Drive performance within the team Continuously build strong relationships About you To be successful in our clients Customer Service Manager role you will need: Experience in leading customer service teams Understanding of the impact on service for the wider business Excellent people leadership skills with the ability to lead change Self-motivated, ambitious and determined Track record of achievement and success This is a fantastic role for an established Customer Service Manager who thrives when delivering results through their team and wants to make a real positive impact on the company. Please apply with your most recent CV. BBBH30486
May 05, 2024
Full time
Customer Service Manager M4 Corridor Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you. Key accountabilities of the Customer Service Manager role Implement high standards of processes and procedures Manage complex or escalated customer complaints through to resolution Use continuous improvement to implement learnings Communicate and influence at a senior level with strong stakeholder management skills Drive performance within the team Continuously build strong relationships About you To be successful in our clients Customer Service Manager role you will need: Experience in leading customer service teams Understanding of the impact on service for the wider business Excellent people leadership skills with the ability to lead change Self-motivated, ambitious and determined Track record of achievement and success This is a fantastic role for an established Customer Service Manager who thrives when delivering results through their team and wants to make a real positive impact on the company. Please apply with your most recent CV. BBBH30486
Secure Care UK - Basingstoke Base
Basingstoke, Hampshire
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full-time, Part-time, Permanent SHIFT PATTERNS: 12 hour shifts Day shifts Night shifts QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Contracts: Fulltime (average of 40.3 hours per week, worked on a 4 on 4 off rolling shift pattern, alternating between days and nights. Usual working hours are 6:30am-7:30pm and 7pm-7am) or flexible (no guaranteed hours, pick which shifts you work, usual working hours of 6:30am-7:30pm and 7pm-7am) PLEASE NOTE: Due to the nature of the business and client requirements, we reserve the rights to change the working times with a reasonable notice. Salary: £25.937.51-£26.837.51 per annum for fulltime, based on expected hours of 40.3 per week, paid at £11.62p/h for days and £12.62p/h nights and weekends (Plus enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
May 05, 2024
Full time
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full-time, Part-time, Permanent SHIFT PATTERNS: 12 hour shifts Day shifts Night shifts QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Contracts: Fulltime (average of 40.3 hours per week, worked on a 4 on 4 off rolling shift pattern, alternating between days and nights. Usual working hours are 6:30am-7:30pm and 7pm-7am) or flexible (no guaranteed hours, pick which shifts you work, usual working hours of 6:30am-7:30pm and 7pm-7am) PLEASE NOTE: Due to the nature of the business and client requirements, we reserve the rights to change the working times with a reasonable notice. Salary: £25.937.51-£26.837.51 per annum for fulltime, based on expected hours of 40.3 per week, paid at £11.62p/h for days and £12.62p/h nights and weekends (Plus enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
May 05, 2024
Full time
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
Contracts Manager Facilities Management The primary role of the Contracts / Account Manager will be to lead client accounts within our busy Contracts Department. The Contracts / Account Manager will ensure that their allocated projects are run efficiently and profitably ensuring full compliance to all contract conditions click apply for full job details
May 05, 2024
Full time
Contracts Manager Facilities Management The primary role of the Contracts / Account Manager will be to lead client accounts within our busy Contracts Department. The Contracts / Account Manager will ensure that their allocated projects are run efficiently and profitably ensuring full compliance to all contract conditions click apply for full job details
We are looking for a Regional Account Manager to cover the M4 corridor - South/South West of England. Reporting to the Head of Account Management, it will be your job to manage corporate customer partnerships within the Housebuilding sector. At Reconomy we put people first, whether they're our employees, shareholders or customers. With a people-first philosophy, we're looking for someone that shares the same ethos and can help us continually innovate and develop our value-added customer proposition. We have nearly 30 years' experience of putting our customers at the heart of everything we do, inspiring them to think differently about their resources. By challenging our customers to embrace new concepts and ways of working, with an emphasis on driving circular economy, we are changing perceptions about waste and resources, creating measurable business advantages. Your role will be to ensure continued growth of existing Housebuilder clients as well as supporting the development of new customer relationships, helping them to improve their environmental impact, see waste as a resource and reduce the overall amount of waste they create. This position will require you to influence, negotiate and communicate effectively with people of all levels within an organisation to successfully increase revenue, so experience of managing and growing customer accounts with a multi-million spend budget is essential. Experience of working in either Waste Management, Housebuilding or Construction is a requirement for this role, as well as the ability to account manage and your tenacity to succeed and drive sustainable solutions to businesses that is most important. You will need to be based somewhere in the South/South West of England (ideally Swindon, Reading or Bristol or nearby) to cover that specific region. When you're not out on the road nurturing your customer accounts you will be based from home, or you will have the option to work from one of our various offices within the UK. We will provide all the tools to be able to do the job, including a company car, phone and laptop, plus an uncapped incentive plan and lots of employee benefits to ensure you are rightfully rewarded for the great results you achieve. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company car Company events Company pension Employee discount Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location: On the road
May 05, 2024
Full time
We are looking for a Regional Account Manager to cover the M4 corridor - South/South West of England. Reporting to the Head of Account Management, it will be your job to manage corporate customer partnerships within the Housebuilding sector. At Reconomy we put people first, whether they're our employees, shareholders or customers. With a people-first philosophy, we're looking for someone that shares the same ethos and can help us continually innovate and develop our value-added customer proposition. We have nearly 30 years' experience of putting our customers at the heart of everything we do, inspiring them to think differently about their resources. By challenging our customers to embrace new concepts and ways of working, with an emphasis on driving circular economy, we are changing perceptions about waste and resources, creating measurable business advantages. Your role will be to ensure continued growth of existing Housebuilder clients as well as supporting the development of new customer relationships, helping them to improve their environmental impact, see waste as a resource and reduce the overall amount of waste they create. This position will require you to influence, negotiate and communicate effectively with people of all levels within an organisation to successfully increase revenue, so experience of managing and growing customer accounts with a multi-million spend budget is essential. Experience of working in either Waste Management, Housebuilding or Construction is a requirement for this role, as well as the ability to account manage and your tenacity to succeed and drive sustainable solutions to businesses that is most important. You will need to be based somewhere in the South/South West of England (ideally Swindon, Reading or Bristol or nearby) to cover that specific region. When you're not out on the road nurturing your customer accounts you will be based from home, or you will have the option to work from one of our various offices within the UK. We will provide all the tools to be able to do the job, including a company car, phone and laptop, plus an uncapped incentive plan and lots of employee benefits to ensure you are rightfully rewarded for the great results you achieve. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company car Company events Company pension Employee discount Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Supplemental pay types: Performance bonus Work Location: On the road
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full Time / Part-time (flexible, no guaranteed hours) SHIFT PATTERNS: Full-Time: Worked on a 4 on 4 off rolling shift pattern, working hours of 9:30am-10:00pm, contracted to 42.1 hours on average per week. Flexible contract (no guaranteed hours, pick the shifts you work, availability must be provided one month in advance) Please Note: Due to the nature of the business and client requirements, we reserve the rights to change the working times with a reasonable notice. QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Salary: To Be discussed at venue, based on expected hours. All contracts are paid at £11.62p/h for days and £12.62p/h for nights and weekends (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
May 05, 2024
Full time
REPORTS TO: Deputy Care Operations Manager (DCOM) JOB TYPES: Full Time / Part-time (flexible, no guaranteed hours) SHIFT PATTERNS: Full-Time: Worked on a 4 on 4 off rolling shift pattern, working hours of 9:30am-10:00pm, contracted to 42.1 hours on average per week. Flexible contract (no guaranteed hours, pick the shifts you work, availability must be provided one month in advance) Please Note: Due to the nature of the business and client requirements, we reserve the rights to change the working times with a reasonable notice. QUALIFICATIONS: Full UK Manual Driving License (Required) Enhanced DBS certificate within the last 3 years (preferred) BENEFITS: Company pension Cycle to work scheme Refer a friend scheme Health Care Cash plan upon successful completion of 6 months probationary period WHY THIS JOB EXISTS: To facilitate the safe transportation of service users detained under the Mental Health Act, maintaining a safe, caring, professional and efficient level of service using responsible business practices within a healthcare environment at all times. To take the direction from the Team Leader when on shift and be supported, nurtured and managed by the DCOM to maintain high standards of quality and professionalism. MAIN RESPONSIBILITIES AND ACCOUNTABILITIES: To provide a professional and caring service for all patients whilst in the care of Secure Care UK, ensuring that at all times patient safety remains paramount and that safe systems of work are adhered to. To support and transport vulnerable service users as part of a team. To support the care of patients during assessment at 136 Suits in line with the Mental Health Act Ensure that health and safety guidelines are followed according to current policies and procedures and in line with HSE requirements. To be able to attend the office within one hour during on-call shifts Safe and respectful use of Company vehicle and equipment ensuring high standards of driving and cleanliness are maintained. To ensure that appropriate Lifting and Handling techniques are applied as per training when moving patients under non-emergency conditions, using appropriate equipment or additional supports where necessary. In the event of an incident, you may be required to administer first aid commensurate to your training, and / or provide social care in non-emergency situations To ensure that the uniform is worn in accordance with the organisations work wear policy and must wear your ID badge at all times whilst on duty. To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times. This will include but not limited to General Data Protection Regulation (GDPR 2018), and accurate reporting of facts concerning accidents or incidents to control and hospital personnel in accordance with Secure Care UK Guidelines and the Company Incident Policy. To take part in staff development programmes, regular development reviews and annual performance development reviews and/or undertake further training if and when required. To work to the values of the organisation and display high standards of integrity and professionalism towards clients and colleagues, and to act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives, and to ensure up to date with company policies, procedures and staff handbook. Be an ambassador for SCUK at all times and adhere to the Code of Conduct. Undertake personal responsibility to be a good team member and collaborate for professional effectiveness using positive and respectful communication. Ensure the accurate implementation of electronic systems for capturing required data is maintained. Take accountability for own continual professional development and reflective practice for learning. Achieve business KPI's, goals and objectives. Ensure all vehicle standards are maintained to the highest level achievable. Respond positively to change by supporting and delivering Company new initiatives. Collaborate respectfully with all Company departments to assist with deployments, audits, checks and standard operating procedures for effective implementation and maintenance. Ensure all work activities for the teams are in line with legislation. Any other reasonable duties as assigned. BACKGROUND & EXPERIENCE: Valid Full UK Manual Driving License Maintain Enhanced DBS (paid for by company) Excellent communication skills Ability to remain calm under pressure Able to work as part of a team Excellent attention to detail In return, we offer: Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide. Salary: To Be discussed at venue, based on expected hours. All contracts are paid at £11.62p/h for days and £12.62p/h for nights and weekends (enhanced pay of £1.20 extra per hour for work at a Mental Health 'place of safety' and for bed watch activities, supporting ward staff) INDHEALTH
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
May 05, 2024
Full time
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company's monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.The close working relationship with the Operations Manager and the local team is critical to the success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels.The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work Business Development Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:o complete sales viewings;o manage the student renewal and expansion process; ando instigate and/or wholly participate in promotional & marketing activities. Customer Care Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers' expectations and service levels, and in line with the National Code of Standards and company own procedures. Engaging with residents to help provide a 'home-from-home' experience. Be fully conversant with the residences' Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise. Daily Management Daily management of the residence to the high standards by interpreting and implementing policies and procedures. Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager. Maintaining Management Standards Assist with the operation of the residence and deputise in the Operations Manager's absence. Implementation of (and ensuring the residence's adherence to) the Company's systems and processes for monitoring standards and audits within the residence. Financial Management Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures. Use of StuRents, to input financial information and to extract important financial information. Ensure billing is completed in line with company procedures. Maintain full and up-to-date knowledge of the Company's cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence. Transaction management through full and correct receipting and use of all financial and booking systems. Health & Safety Follow policies and procedures dictated by current H&S legislation. Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices. Maintenance, Cleaning & Visual Standards Ensure reactive maintenance work is carried out promptly and in line with the national Code of Standards. Planned maintenance is carried out in line with residence requirements . Liaise with maintenance technician and contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Ensure all legislative requirements for cleaning and maintenance are met through implementation of company policies and operating practices. Ensure that a high visual standard is maintained to ensure brand compliance and a high standard of presentation is maintained throughout the residence. Reporting, Audits and Compliance Assist Operations Manager with month-end reports in line with company procedures. Keep OM fully updated with pertinent issues, requesting involvement where necessary/appropriate. Ensure compliance in all areas by keeping up to date records in line with company policy. Liaise with maintenance contractors to ensure works are carried out correctly and to a high standard whilst ensuring compliance to health and safety and company regulations and procedures. Team Management and Training Assist the OM with the management of the housekeeping and maintenance team in all aspects from recruitment, performance management, communication, employee relations and off-boarding within the guidelines defined by HR policy in line with employment legislation. Manage holiday and lieu requests for housekeeping and maintenance team, ensuring adequate cover for the residence at all times and ensure Breathe HR is updated on a regular basis. Manage leave to ensure that minimal amounts (if any) require to be carried forward to the following calendar year. Assist the OM with the management of poor performance and absence management in line with company procedures and guidelines. Ensure mandatory training is undertaken by housekeeping and maintenance team, ensuring that these team members have the appropriate skills in order to effectively carry out their job role. Provide and recommend training and development as part of the performance appraisal system.
Date: 4 May 2024 Location: Manchester Airport, GB Company: MAG Based at Manchester Airport Permanent Role Office or Flexible/Hybrid working for a better work/life balance We are proud to be a diverse employer, and we welcome candidates from all backgrounds Manchester Airport Group: At MAG we provide the airport facilities and travel services that people need to connect with the world. As At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: Bonus scheme 11% company contribution pension 25 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts Free Virtual GP service, available 24 hours a day, 7 days a week The Role: MAG Technology is currently expanding and we are looking for Solution Architects to help us to transform our business through technology, digital and automation. Working across our airports and group functions, you'lll define technology solutions to meet requirements, taking into account systems, data, process and people. Ensuring that designs are aligned to the overarching technology end state strategies (or challenging them if you see fit!), you'll work hand in hand with business analysts, project managers, development teams (both internal and external) and the business stakeholders directly to ensure that solutions will meet desired business outcomes, and add value to MAG. You'll be helping to solve problems for our business including working out how to digitize our passenger journey, improve aircraft turnaround times, optimize colleague experiences and drive efficiencies across our group. You'll have a hand in delivery end to end, from inception and shaping, right through to post go live support. What will make you a successful Solution Architect? As well as the ability to interact, influence and build consensus with senior stakeholders, you'll have excellent interpersonal, networking, presentation and communication skills and be commercially astute. You'll also have a detailed technical knowledge spanning enterprise technologies, systems and infrastructure, private and public cloud, development and DevOps toolsets with experience building and executing an IT strategy, maintaining a technology roadmap and being able to adapt to business, market and technical change. You'll have experience of developing, mapping and maintaining a technical architecture including enterprise, applications, service, infrastructure and data using a recognised methodology e.g. TOGAF. You'll have experience communicating complex technical information and informing the priority of spend, based on technical input and related risk vs. conflicting business priority. You'll be able to provide architecture expertise & guidance to the Heads-of-Technology, advising on possible solution sets and opportunities to increase capability. Desirable skills include an understanding of the Airport/Aviation Tech landscape; knowledge of the processes, applications, technology and data requirements, major trends and complexities of such a business. Experience of airport development and construction projects and experience of Enterprise Asset Management systems / IoT / Smart Infrastructure and be TOGAF certified, or equivalent. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
May 05, 2024
Full time
Date: 4 May 2024 Location: Manchester Airport, GB Company: MAG Based at Manchester Airport Permanent Role Office or Flexible/Hybrid working for a better work/life balance We are proud to be a diverse employer, and we welcome candidates from all backgrounds Manchester Airport Group: At MAG we provide the airport facilities and travel services that people need to connect with the world. As At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including: Bonus scheme 11% company contribution pension 25 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts Free Virtual GP service, available 24 hours a day, 7 days a week The Role: MAG Technology is currently expanding and we are looking for Solution Architects to help us to transform our business through technology, digital and automation. Working across our airports and group functions, you'lll define technology solutions to meet requirements, taking into account systems, data, process and people. Ensuring that designs are aligned to the overarching technology end state strategies (or challenging them if you see fit!), you'll work hand in hand with business analysts, project managers, development teams (both internal and external) and the business stakeholders directly to ensure that solutions will meet desired business outcomes, and add value to MAG. You'll be helping to solve problems for our business including working out how to digitize our passenger journey, improve aircraft turnaround times, optimize colleague experiences and drive efficiencies across our group. You'll have a hand in delivery end to end, from inception and shaping, right through to post go live support. What will make you a successful Solution Architect? As well as the ability to interact, influence and build consensus with senior stakeholders, you'll have excellent interpersonal, networking, presentation and communication skills and be commercially astute. You'll also have a detailed technical knowledge spanning enterprise technologies, systems and infrastructure, private and public cloud, development and DevOps toolsets with experience building and executing an IT strategy, maintaining a technology roadmap and being able to adapt to business, market and technical change. You'll have experience of developing, mapping and maintaining a technical architecture including enterprise, applications, service, infrastructure and data using a recognised methodology e.g. TOGAF. You'll have experience communicating complex technical information and informing the priority of spend, based on technical input and related risk vs. conflicting business priority. You'll be able to provide architecture expertise & guidance to the Heads-of-Technology, advising on possible solution sets and opportunities to increase capability. Desirable skills include an understanding of the Airport/Aviation Tech landscape; knowledge of the processes, applications, technology and data requirements, major trends and complexities of such a business. Experience of airport development and construction projects and experience of Enterprise Asset Management systems / IoT / Smart Infrastructure and be TOGAF certified, or equivalent. Equal Opportunities & Reasonable Adjustments At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process. You can contact the team by emailing Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team including a Commercial & Contracts Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group, Ethics Team, and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview BDO's Legal Team is looking for an Associate Legal Counsel - Commercial to join the team to support supplier contracting activity with a focus on digital products and services. The role will involve reviewing, drafting and negotiating supplier legal contracts with the objective of managing the firm's risk exposure. The role will also support more senior lawyers in the team on complex contracts and legal issues where appropriate. Responsibilities Review, draft and negotiate supplier and reseller contracts (SaaS, professional services etc.): Ownership of less complex contracts or components of complex contracts, ensuring legal, commercial and regulatory risks are identified and mitigated or escalated as appropriate. Contract management: advise and support stakeholders with contract management activity, including variations, terminations and vendor management. Build relationships with key stakeholders: Become a trusted adviser to relevant stakeholders, in particular with the other Quality & Risk sub-teams, plus the firm's Digital business, IT and Procurement. Provide guidance and training: Keep the Legal Team's guidance and playbooks updated to contracting self-service. Provide guidance to Procurement on legal matters within their procurement categories. Improve efficiency: Identify opportunities to accelerate and/or improve the contracting process and seek innovative solutions to new problems. External Legal Counsel: Communicate effectively with external counsel, including providing instructions on matters that require external review, whilst managing timescales and fees. Projects: support the senior commercial lawyers in the delivery of strategic projects and initiatives. Knowledge: Keep abreast of the latest industry standards and regulations, share knowledge with the team. Requirements Essential: law degree; qualified to practice law in England and Wales or equivalent experience practising the laws of England and Wales; experience of advising on/negotiating/drafting commercial contracts and transactional documentation; working knowledge of commercial law; strong written and oral communication skills; ability to interact at a senior level; ability to prioritise and manage own workload; and good attention to detail. Desirable: experience of commercial contracting in a professional services firm and/or regulated business; understanding of data protection law (UK and EU GDPR), intellectual property law and experience delivering related legal advice; experience of technology contracting (SaaS, PaaS etc.). You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 05, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons The Quality and Risk Management Team (QRM) provides leadership, guidance, and tools to help partners and staff manage quality and risk matters. The team is comprised of an Advisory and Compliance Team, a Chief Information Security Office Team, an Economic Crime Team, a Legal Team including a Commercial & Contracts Team, plus the Quality Monitoring Team. The team works closely with the firm's Technical Standards Group, Ethics Team, and the firm's leadership. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview BDO's Legal Team is looking for an Associate Legal Counsel - Commercial to join the team to support supplier contracting activity with a focus on digital products and services. The role will involve reviewing, drafting and negotiating supplier legal contracts with the objective of managing the firm's risk exposure. The role will also support more senior lawyers in the team on complex contracts and legal issues where appropriate. Responsibilities Review, draft and negotiate supplier and reseller contracts (SaaS, professional services etc.): Ownership of less complex contracts or components of complex contracts, ensuring legal, commercial and regulatory risks are identified and mitigated or escalated as appropriate. Contract management: advise and support stakeholders with contract management activity, including variations, terminations and vendor management. Build relationships with key stakeholders: Become a trusted adviser to relevant stakeholders, in particular with the other Quality & Risk sub-teams, plus the firm's Digital business, IT and Procurement. Provide guidance and training: Keep the Legal Team's guidance and playbooks updated to contracting self-service. Provide guidance to Procurement on legal matters within their procurement categories. Improve efficiency: Identify opportunities to accelerate and/or improve the contracting process and seek innovative solutions to new problems. External Legal Counsel: Communicate effectively with external counsel, including providing instructions on matters that require external review, whilst managing timescales and fees. Projects: support the senior commercial lawyers in the delivery of strategic projects and initiatives. Knowledge: Keep abreast of the latest industry standards and regulations, share knowledge with the team. Requirements Essential: law degree; qualified to practice law in England and Wales or equivalent experience practising the laws of England and Wales; experience of advising on/negotiating/drafting commercial contracts and transactional documentation; working knowledge of commercial law; strong written and oral communication skills; ability to interact at a senior level; ability to prioritise and manage own workload; and good attention to detail. Desirable: experience of commercial contracting in a professional services firm and/or regulated business; understanding of data protection law (UK and EU GDPR), intellectual property law and experience delivering related legal advice; experience of technology contracting (SaaS, PaaS etc.). You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We're currently looking for a D365 F&O Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. D365 F&O Developer is a technical professional within Enterprise Services Platform CoE team with specific responsibility for the delivery of service improvement activity on the Dynamics 365 F&O services in project and business settings. D365 F&O Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Finance and Operations modules according to business requirements. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom features, integrations, and extensions using X and other related technologies in D365 F&O with skilled in SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Azure Cloud and integration. Develop the Dynamics 365 environment in support of organisation's strategy, change and financial plans aligned to business requirements. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 F&O release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 F&O applications, troubleshoot issues, and implement fixes and enhancements. Develop the Dynamics 365 environment capability(s) for the IT directorate. Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 F&O features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of D365 F&O applications to ensure they meet quality standards and are error-free. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services. The Person In-depth understanding of the Dynamics 365 Finance and Operations platform, including modules with proficiency in X for customizing forms, reports, workflows, and other elements of D365 F&O, and SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors Experience of working in organisations undergoing significant transformation Hands-on experience in customizing D365 F&O modules and integrating the application with other systems using various integration techniques. Experience with version control systems (e.g. Git) for managing codebase changes in a collaborative environment. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Knowledge of Accounting Experience. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customizations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
May 05, 2024
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We welcome applications from candidates who meet some but not all of the criteria listed below. We're currently looking for a D365 F&O Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options. D365 F&O Developer is a technical professional within Enterprise Services Platform CoE team with specific responsibility for the delivery of service improvement activity on the Dynamics 365 F&O services in project and business settings. D365 F&O Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Finance and Operations modules according to business requirements. Support Digital Transformation deployment, go live, service introduction and post go live activities. Develop custom features, integrations, and extensions using X and other related technologies in D365 F&O with skilled in SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Azure Cloud and integration. Develop the Dynamics 365 environment in support of organisation's strategy, change and financial plans aligned to business requirements. Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model. Manage and control D365 F&O release process working closely with service providers as well as Digital Transformation. Provide ongoing support and maintenance for D365 F&O applications, troubleshoot issues, and implement fixes and enhancements. Develop the Dynamics 365 environment capability(s) for the IT directorate. Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions. Stay updated with the latest D365 F&O features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality. Conduct thorough testing of D365 F&O applications to ensure they meet quality standards and are error-free. Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services. The Person In-depth understanding of the Dynamics 365 Finance and Operations platform, including modules with proficiency in X for customizing forms, reports, workflows, and other elements of D365 F&O, and SQL Server, Reporting Services (SSRS), Electronic Reporting Dev Express, C# .NET, REST and JSON. Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors Experience of working in organisations undergoing significant transformation Hands-on experience in customizing D365 F&O modules and integrating the application with other systems using various integration techniques. Experience with version control systems (e.g. Git) for managing codebase changes in a collaborative environment. Ability to create technical documentation, including design specification, test plans, and user guides. Experience of working across IT towers and business departments to gather requirements and deliver service improvements. Knowledge of Accounting Experience. Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems. Proficiency in testing and debugging customizations to ensure they meet the specified requirements and do not adversely impact the system. Excellent analytical and problem-solving skills, with ability to think laterally and conceptually. Our Benefits We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees. Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.