A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. To be able to confidently manage technically complex and often contentious claims of this value, you will already have experience of managing large losses over £100k on a regular basis. You will be a confident and skilled negotiator with a proactive approach to resolving Large Loss claims, efficiently and effectively. Also, you'll be able to communicate clearly with all parties to ensure that your Clients' interests are at the forefront of all you do. You'll be working in a strong, professional environment which will support your judgement and enable you to demonstrate your strong technical claims handling skills. This is a role that can be performed on a hybrid working basis, between your home and their office. The main responsibilities of the Large Loss Claims Handler role include: Investigate and resolve high value, complex, contentious and strategically important claims to ensure they are properly reserved and settled at optimum cost. Establishing how and why events occurred and the legal liabilities which may arise. Obtain all necessary evidence and relevant documentation including detailed statements from witnesses and other informative sources. Determine appropriate action for resolution of the case. Correspond with all parties to the case quickly and professionally. Control the progress of the case. Obtain medical or expert evidence and wage information where appropriate. Negotiate settlement where appropriate, in accordance with authority limits. Instruct and control defence solicitors, through to Trial if necessary. Ensure that costs are kept to a minimum. Provide structured feedback on any large loss claim outcome where wider technical benefit is identified. Act as a Technical Referral point to provide excellent claims handling advice, actively support the enhancement of the technical performance of the wider claims department Provide guidance and support to junior Claims Handlers through coaching To be successful as a Large Loss Claims Handler you will demonstrate: Strong Motor Claims Handling experience of cases with values of at least £100k Excellent communication and negotiation skills Methodical and accurate approach to work Strong attention to detail and natural problem solving abilities JBRP1_UKTJ
May 12, 2024
Full time
A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. To be able to confidently manage technically complex and often contentious claims of this value, you will already have experience of managing large losses over £100k on a regular basis. You will be a confident and skilled negotiator with a proactive approach to resolving Large Loss claims, efficiently and effectively. Also, you'll be able to communicate clearly with all parties to ensure that your Clients' interests are at the forefront of all you do. You'll be working in a strong, professional environment which will support your judgement and enable you to demonstrate your strong technical claims handling skills. This is a role that can be performed on a hybrid working basis, between your home and their office. The main responsibilities of the Large Loss Claims Handler role include: Investigate and resolve high value, complex, contentious and strategically important claims to ensure they are properly reserved and settled at optimum cost. Establishing how and why events occurred and the legal liabilities which may arise. Obtain all necessary evidence and relevant documentation including detailed statements from witnesses and other informative sources. Determine appropriate action for resolution of the case. Correspond with all parties to the case quickly and professionally. Control the progress of the case. Obtain medical or expert evidence and wage information where appropriate. Negotiate settlement where appropriate, in accordance with authority limits. Instruct and control defence solicitors, through to Trial if necessary. Ensure that costs are kept to a minimum. Provide structured feedback on any large loss claim outcome where wider technical benefit is identified. Act as a Technical Referral point to provide excellent claims handling advice, actively support the enhancement of the technical performance of the wider claims department Provide guidance and support to junior Claims Handlers through coaching To be successful as a Large Loss Claims Handler you will demonstrate: Strong Motor Claims Handling experience of cases with values of at least £100k Excellent communication and negotiation skills Methodical and accurate approach to work Strong attention to detail and natural problem solving abilities JBRP1_UKTJ
A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. To be able to confidently manage technically complex and often contentious claims of this value, you will already have experience of managing large losses over £100k on a regular basis click apply for full job details
May 10, 2024
Full time
A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. To be able to confidently manage technically complex and often contentious claims of this value, you will already have experience of managing large losses over £100k on a regular basis click apply for full job details
Commercial Claims Handler £30,000 - £35,0000 + Benefits The Company We are happy to be working with a well established broker who is well known in the market for supportive and protective approach with their clients. They have a strong presence covering the Motor Trade, Haulage and Hospitality sectors. They are now looking to add to their Claims team and are seeking an experienced Commercial Claims Handler. The Role Commercial Claims Handler - Covering Classes - Commercial Motor, Fleet & Goods in Transit Diarise the system for all claims, ensuring claims are chased as required Provide the broking teams and clients with claims information and reports as required Ensure complex claims are handled in line with procedures Keeping insurers and clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Requirements 2+ years Claims Experience, with strong commercial awareness Excellent written and verbal communication skills Excellent communication skills both verbally and written Confident with all relevant MS office packages, and Acturis systems Preferred Excellent organisational skills with ability to multitask High attention to detail Ability to work independently and as part of a team Cert CII, or working towards this or keen to undertake the qualification in the future JBRP1_UKTJ
May 10, 2024
Full time
Commercial Claims Handler £30,000 - £35,0000 + Benefits The Company We are happy to be working with a well established broker who is well known in the market for supportive and protective approach with their clients. They have a strong presence covering the Motor Trade, Haulage and Hospitality sectors. They are now looking to add to their Claims team and are seeking an experienced Commercial Claims Handler. The Role Commercial Claims Handler - Covering Classes - Commercial Motor, Fleet & Goods in Transit Diarise the system for all claims, ensuring claims are chased as required Provide the broking teams and clients with claims information and reports as required Ensure complex claims are handled in line with procedures Keeping insurers and clients informed, and ensure best outcome on each claim Produce claims MI/claims reports when required Requirements 2+ years Claims Experience, with strong commercial awareness Excellent written and verbal communication skills Excellent communication skills both verbally and written Confident with all relevant MS office packages, and Acturis systems Preferred Excellent organisational skills with ability to multitask High attention to detail Ability to work independently and as part of a team Cert CII, or working towards this or keen to undertake the qualification in the future JBRP1_UKTJ
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 10, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 10, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Commercial Claims Handler £30,000 - £35,0000 + Benefits The Company We are happy to be working with a well established broker who is well known in the market for supportive and protective approach with their clients. They have a strong presence covering the Motor Trade, Haulage and Hospitality sectors click apply for full job details
May 09, 2024
Full time
Commercial Claims Handler £30,000 - £35,0000 + Benefits The Company We are happy to be working with a well established broker who is well known in the market for supportive and protective approach with their clients. They have a strong presence covering the Motor Trade, Haulage and Hospitality sectors click apply for full job details
Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Account Handler. As a Handler, you will be responsible for performing various duties to support our account executives and in-house claims division. Duties:- Processing policies- Arranging finance agreements- Chasing outstanding documentation when required- Carrying out mid-term adjustments- Confirming cover with relevant insurers- Issuing cover notes- Dealing with account enquiries and credit control matters highlighting any concerns to the finance department- Answering client's queries and any other ad-hoc duties deemed necessary such as assisting the claims team. -Assisting with insurance arrangements, renewal processes, and commercial insurance placement. Requirements:- Excellent communication skills, both verbal and written- Strong interpersonal skills to communicate with team members and clients- Keen attention to detail with solid organizational skills- Familiarity with insurance processes- Basic computer skills for data entry Advantageous:- 2 years experience in a similar role- CII qualified/working towards your CII- Motor insurance background Join our team as a Handler and contribute to our success in delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become part of our dynamic team!
May 09, 2024
Full time
Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Account Handler. As a Handler, you will be responsible for performing various duties to support our account executives and in-house claims division. Duties:- Processing policies- Arranging finance agreements- Chasing outstanding documentation when required- Carrying out mid-term adjustments- Confirming cover with relevant insurers- Issuing cover notes- Dealing with account enquiries and credit control matters highlighting any concerns to the finance department- Answering client's queries and any other ad-hoc duties deemed necessary such as assisting the claims team. -Assisting with insurance arrangements, renewal processes, and commercial insurance placement. Requirements:- Excellent communication skills, both verbal and written- Strong interpersonal skills to communicate with team members and clients- Keen attention to detail with solid organizational skills- Familiarity with insurance processes- Basic computer skills for data entry Advantageous:- 2 years experience in a similar role- CII qualified/working towards your CII- Motor insurance background Join our team as a Handler and contribute to our success in delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become part of our dynamic team!
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
May 09, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
Third Party Motor Claims Handler Monday-Friday 9am-5pm (35 hours per week, hybrid after training) Bolton Up to £28,000 DOE plus bonus MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Third Party Motor Claims Handlers to help us shape and drive our Third Party Intervention Claims. You ll be handling your own claims files whilst acting upon opportunities for Intervention. Third Party Motor Claims Handler responsibilities: You ll be responsible for a portfolio of Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it s important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Motor Claims Handler: Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any setting. Negotiation and objection handling skills. You ll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you ll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Motor Claims Handler benefits: Competitive annual salary Hybrid working after training Annual company & performance-based bonus Enhanced pension contribution Life Assurance up to 10x 33 days holiday 12 weeks training at the beginning plus ongoing support & training Opportunity to buy up to 5 extra days leave or sell up to 3 days leave Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.
May 09, 2024
Full time
Third Party Motor Claims Handler Monday-Friday 9am-5pm (35 hours per week, hybrid after training) Bolton Up to £28,000 DOE plus bonus MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for multiple experienced Third Party Motor Claims Handlers to help us shape and drive our Third Party Intervention Claims. You ll be handling your own claims files whilst acting upon opportunities for Intervention. Third Party Motor Claims Handler responsibilities: You ll be responsible for a portfolio of Motor Claims from start to finish, investigating and gathering evidence to help bring each claim to the point of a conclusion Proactively manage Third Party referrals from first notification of loss Manage cost of hire and cost of repairs provided to Third Parties This is a varied and interesting role, you'll understand that some claims are a result of a distressing or simply unfortunate incident, and therefore it s important you listen and act with empathy Recognise the signs of a fraudulent claim and refer these for further investigation when needed. Most of all, you'll take pride in the service you offer to all customers and partners The ideal Third Party Motor Claims Handler: Motor Claims knowledge is essential. This can be Commercial or Retail Motor Claims in any setting. Negotiation and objection handling skills. You ll be passionate about people and committed to growing your career. Looking for opportunities to always learn and be part in shaping the future of our business. An active listener who can demonstrate empathy, you ll be able to put yourself in our customers shoes to build key relationships. Professional, confident, and able to adapt quickly, as you will be dealing with different people, including, claimant lawyers, our customers, brokers and other insurance professionals. Can contribute effectively to team success, offering advice and coaching others to achieve their full potential. Third Party Motor Claims Handler benefits: Competitive annual salary Hybrid working after training Annual company & performance-based bonus Enhanced pension contribution Life Assurance up to 10x 33 days holiday 12 weeks training at the beginning plus ongoing support & training Opportunity to buy up to 5 extra days leave or sell up to 3 days leave Gym benefits CLICK APPLY if you are interested in finding out more about this opportunity. We will be in touch immediately.
This role offers and excellent opportunity to work within the Belfast Team dealing with large loss claims. In this role you will assist the lead lawyer with complex, high value High Court cases, which will include casualty as well as motor claims, including catastrophic injury cases. You will also handle your own caseload of claims valued between £100k-£250k. Experience of indemnity, liability and complex medical issues is preferred and excellent attention to detail is essential. Your work will be supervised and feedback given. The role includes the need to engage with sophisticated senior claims handlers in long-standing insurance clients and you may also be required to assist the lead lawyer with activities which enhance and develop Keoghs' profile. Are you a passionate legal professional with a knack for handling intricate injury claims? Do you thrive in a dynamic environment where every case presents a unique challenge? If so, read on! About Us: We are a forward-thinking law firm committed to excellence in personal injury law. Our team specializes in high-value multi-track and catastrophic injury claims, including brain injury, spinal cord injury, amputation, and fatal claims. As a Complex Injury Claims Manager, you'll work closely with our Lead Lawyer, shaping the future of our clients' lives. What You'll Do: Case Management : Collaborate with the Lead Lawyer to oversee a caseload of complex injury claims. Your expertise will be crucial in ensuring justice for our clients. Valuable Caseload : Handle claims valued between £100k-£250k. Your meticulous attention to detail will make a significant impact. Client Relations : Engage with sophisticated insurer clients, addressing their queries and providing timely updates as cases progress. Forensic Analysis : Dive into voluminous quantum evidence, creating chronologies, spotting anomalies, and extracting relevant information from various sources. Medical Expertise : Leverage your knowledge of complex injury symptomology to identify critical issues within medical records, guiding medical experts. Liability Assessment : Conduct a thorough analysis of liability evidence, leaving no gaps unexplored. Strategic Advice : Draft concise technical advice on indemnity, liability, quantum, and causation issues. Your insights will drive strategic discussions with the Lead Lawyer. Proactive Approach : Anticipate next steps, discuss strategies with the Lead Lawyer, and take decisive action. Witness Interviews : Skillfully interview witnesses and craft compelling statements. Effective Communication : Liaise with all parties involved, from the insured to insurers and witnesses. Courtroom Presence : Attend court proceedings, whether in person or via telephone, representing our clients with confidence. Performance Excellence : Deliver on performance targets and uphold quality standards. Team Leadership : Delegate tasks to Legal Assistants and Paralegals, fostering their growth and achievement. What We Offer: A collaborative work environment where your expertise matters. Opportunities for professional development and growth. Competitive compensation and benefits package. The chance to make a real difference in people's lives. Qualifications: Qualified solicitor or barrister with substantial experience in personal injury law. Strong analytical skills and attention to detail. Excellent communication and negotiation abilities. Passion for justice and a commitment to client advocacy. If you're ready to take your legal career to new heights, apply now! Join our team and be part of something impactful. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Belfast Office. Compensation package Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connectedWe are DynamicWe are InnovativeWe succeed together
May 08, 2024
Full time
This role offers and excellent opportunity to work within the Belfast Team dealing with large loss claims. In this role you will assist the lead lawyer with complex, high value High Court cases, which will include casualty as well as motor claims, including catastrophic injury cases. You will also handle your own caseload of claims valued between £100k-£250k. Experience of indemnity, liability and complex medical issues is preferred and excellent attention to detail is essential. Your work will be supervised and feedback given. The role includes the need to engage with sophisticated senior claims handlers in long-standing insurance clients and you may also be required to assist the lead lawyer with activities which enhance and develop Keoghs' profile. Are you a passionate legal professional with a knack for handling intricate injury claims? Do you thrive in a dynamic environment where every case presents a unique challenge? If so, read on! About Us: We are a forward-thinking law firm committed to excellence in personal injury law. Our team specializes in high-value multi-track and catastrophic injury claims, including brain injury, spinal cord injury, amputation, and fatal claims. As a Complex Injury Claims Manager, you'll work closely with our Lead Lawyer, shaping the future of our clients' lives. What You'll Do: Case Management : Collaborate with the Lead Lawyer to oversee a caseload of complex injury claims. Your expertise will be crucial in ensuring justice for our clients. Valuable Caseload : Handle claims valued between £100k-£250k. Your meticulous attention to detail will make a significant impact. Client Relations : Engage with sophisticated insurer clients, addressing their queries and providing timely updates as cases progress. Forensic Analysis : Dive into voluminous quantum evidence, creating chronologies, spotting anomalies, and extracting relevant information from various sources. Medical Expertise : Leverage your knowledge of complex injury symptomology to identify critical issues within medical records, guiding medical experts. Liability Assessment : Conduct a thorough analysis of liability evidence, leaving no gaps unexplored. Strategic Advice : Draft concise technical advice on indemnity, liability, quantum, and causation issues. Your insights will drive strategic discussions with the Lead Lawyer. Proactive Approach : Anticipate next steps, discuss strategies with the Lead Lawyer, and take decisive action. Witness Interviews : Skillfully interview witnesses and craft compelling statements. Effective Communication : Liaise with all parties involved, from the insured to insurers and witnesses. Courtroom Presence : Attend court proceedings, whether in person or via telephone, representing our clients with confidence. Performance Excellence : Deliver on performance targets and uphold quality standards. Team Leadership : Delegate tasks to Legal Assistants and Paralegals, fostering their growth and achievement. What We Offer: A collaborative work environment where your expertise matters. Opportunities for professional development and growth. Competitive compensation and benefits package. The chance to make a real difference in people's lives. Qualifications: Qualified solicitor or barrister with substantial experience in personal injury law. Strong analytical skills and attention to detail. Excellent communication and negotiation abilities. Passion for justice and a commitment to client advocacy. If you're ready to take your legal career to new heights, apply now! Join our team and be part of something impactful. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Belfast Office. Compensation package Hybrid working 1 day in the office, 4 days remote, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connectedWe are DynamicWe are InnovativeWe succeed together
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler. You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
May 08, 2024
Full time
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler. You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Motor Claims Handler 30,000 - 35,000 Fully Remote from day 1 We are recruiting for an Insurtech giant who are making waves in the industry, with huge growth plans and a cutting edge set up. They offer comprehensive services to their clients and a complete end-to-end service. The role as a Motor Claims Handler - Managing motor claims on behalf of leading Insurers, on a cradle-to-grave basis from inception to recovery stage. - Working delegated authority, taking responsibility and making decisions. - Handling caseload effectively, keeping all stakeholders updated throughout the process. - Dealing with Credit Hire and Personal Injury. The package as a Motor Claims Handler - 30,000 - 35,000 salary - 8.30am - 5pmm, Monday - Friday hours - Free bupa dental & healthcare Please apply with your latest CV to be considered for this role! Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 08, 2024
Full time
Motor Claims Handler 30,000 - 35,000 Fully Remote from day 1 We are recruiting for an Insurtech giant who are making waves in the industry, with huge growth plans and a cutting edge set up. They offer comprehensive services to their clients and a complete end-to-end service. The role as a Motor Claims Handler - Managing motor claims on behalf of leading Insurers, on a cradle-to-grave basis from inception to recovery stage. - Working delegated authority, taking responsibility and making decisions. - Handling caseload effectively, keeping all stakeholders updated throughout the process. - Dealing with Credit Hire and Personal Injury. The package as a Motor Claims Handler - 30,000 - 35,000 salary - 8.30am - 5pmm, Monday - Friday hours - Free bupa dental & healthcare Please apply with your latest CV to be considered for this role! Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 08, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Looking for your next step in Large Loss Claims within Motor insurance? We're looking for experienced handlers to come join our growing team and Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value up to £500,000 What will you do on a day-to-day basis? Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation Responding promptly and proactively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. What do you need to do to be successful in a role? Current technical knowledge of personal injury claims within motor insurance and handling experience of multi track claims. Good knowledge of medical disciplines is required in investigating personal injury claims at all levels of severity. Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Knowledge of current, relevant Case Law What do you get in return? Pension contributions Opportunity to progress and have active support 25 Days annual leave plus bank holidays and the ability to buy an additional three days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more; A structured pathway to learn and develop
May 08, 2024
Full time
Looking for your next step in Large Loss Claims within Motor insurance? We're looking for experienced handlers to come join our growing team and Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value up to £500,000 What will you do on a day-to-day basis? Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation Responding promptly and proactively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. What do you need to do to be successful in a role? Current technical knowledge of personal injury claims within motor insurance and handling experience of multi track claims. Good knowledge of medical disciplines is required in investigating personal injury claims at all levels of severity. Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Knowledge of current, relevant Case Law What do you get in return? Pension contributions Opportunity to progress and have active support 25 Days annual leave plus bank holidays and the ability to buy an additional three days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more; A structured pathway to learn and develop
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA Fraud File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Organised Crime What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash Plan, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence Detailed review and analysis of evidence throughout the life of the case Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads Adhering to all work type process stages Identifying strategic litigation opportunities and complex cases when appropriate Identifying client trends and any opportunities to raise profile with clients Client Excellence Handling files in accordance with agreed client guidelines on a non-delegated basis Ensuring maximum client satisfaction on each case Ensuring accurate and timely completion of all client and internal MI Achieving both client and internal KPIs Technical excellence Reporting to Insurer client throughout the lifetime of the claim Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Compliance with all procedural and investigative deadlines Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution Delegating tasks as appropriate to assistants to take the case forward Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Complying with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Essential Skills and Attributes: Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) Experience in one of the following: Experience of handling RTA pre-litigated and / or litigated case load An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Required Soft Skills: Client Care/Service Organisation Ability to prioritise and adaptability Teamwork and collaboration Oral and written communication Interpersonal and social Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
May 08, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA Fraud File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Organised Crime What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash Plan, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence Detailed review and analysis of evidence throughout the life of the case Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads Adhering to all work type process stages Identifying strategic litigation opportunities and complex cases when appropriate Identifying client trends and any opportunities to raise profile with clients Client Excellence Handling files in accordance with agreed client guidelines on a non-delegated basis Ensuring maximum client satisfaction on each case Ensuring accurate and timely completion of all client and internal MI Achieving both client and internal KPIs Technical excellence Reporting to Insurer client throughout the lifetime of the claim Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Compliance with all procedural and investigative deadlines Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution Delegating tasks as appropriate to assistants to take the case forward Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Complying with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Essential Skills and Attributes: Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) Experience in one of the following: Experience of handling RTA pre-litigated and / or litigated case load An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Required Soft Skills: Client Care/Service Organisation Ability to prioritise and adaptability Teamwork and collaboration Oral and written communication Interpersonal and social Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
Personal Injury Claims Handler 24,000- 29,000 DOE Monday-Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for a experienced personal injury motor claims handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Personal Injury Claims Handler duties: Manage a varied caseload of domestic claims through to final settlement Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Adhere to company and regulatory policies and guidelines at all times Personal Injury Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site CLICK APPLY if you would be interested in finding out more about this role. Key words: Personal Injury, Motor Claims Handler, Claims Advisor, Claims Associate, Claims Representative, FNOL, First Notification Of Loss, Administrator.
May 07, 2024
Full time
Personal Injury Claims Handler 24,000- 29,000 DOE Monday-Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for a experienced personal injury motor claims handler with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Personal Injury Claims Handler duties: Manage a varied caseload of domestic claims through to final settlement Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Adhere to company and regulatory policies and guidelines at all times Personal Injury Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site CLICK APPLY if you would be interested in finding out more about this role. Key words: Personal Injury, Motor Claims Handler, Claims Advisor, Claims Associate, Claims Representative, FNOL, First Notification Of Loss, Administrator.
Job Title: Claims Handler Location : Liverpool Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
May 07, 2024
Full time
Job Title: Claims Handler Location : Liverpool Salary: £24,255 to £25,876 OTE including £4,200 performance related bonus per annum Job Type: Permanent, Full Time Due to continuing growth, here at Acorn Insurance we have a fantastic opportunity to join our Claims department. As Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on an off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will be to use your time effectively to be able to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing: To manage a small portfolio of TBE claims as decisively and efficiently as possible. High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible. Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established. Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault. Validate all claims for indemnity and fraud concerns. Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage. Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision. Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What's App. Managing claims in line with the reserving philosophy and applying a bold approach when considering closures. Proactive diary management to monitor and progress each claim. What we're looking for: Proactive claims handling skills Persuasive, strong and confident communicator Solid desktop investigations Motivated self-starter About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Perk Box Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
May 01, 2024
Full time
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
Want to work for a company who is passionate about our people and puts customers at the heart of what we do? We're looking for Claims Handlers for our motor insurance division. You'll have great relationship-building skills and share our passion for providing outstanding customer service. You'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Can you: Deliver excellent customer service in a fast-paced environment Provide a friendly and personable customer journey Stay calm and patient when dealing with challenging and emotional situations Let your attitude, work ethic and communications skills shine through Relate to our values We're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive, organised and can answer 'yes' to any of the above, we'd love to hear from you!! About you You'll spend most of your time working from home but will join us in one of our friendly offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. You'll be on the phone talking to our customers about their motor insurance claims, you'll be responsible for liaising with other teams and external suppliers. You'll take ownership of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Our customers' claims experience is an integral part of their journey with LV=. Whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people look after what they love. No day is the same in Claims, so you'll experience a great deal of variety in the claims you handle, with supportive colleagues giving you a helping hand if needed. Working up to 37.5 hours per week we can offer you a variety of shift options. Hours include 8am - 8pm Monday to Friday or 9am - 5pm on weekends and bank holidays, with Claims Handlers working only one Saturday or Sunday in every three weeks. We'll provide comprehensive training from your first day, with a mixture of virtual and face to face learning. Find out more about LV=GI's brilliant benefits and rewards here The salary provided is £21,800 for 37.5 hours increasing to £22,500 subject to performance Positions available in: Huddersfield Bournemouth Bristol Ipswich Details Enjoy 24 days annual leave (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional hours/days An annual bonus scheme based on company and personal performance A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme) LV= is an equal opportunities employer who values a diverse and inclusive workplace, there are many D&I networks to get involved with All computer equipment provided Generous pension scheme - what you pay in is double matched by LV=, up to a maximum employer contribution of 14% Free annual eye test and discount towards computer glasses (prescription dependent) Incentives to win tickets to sporting events including international cricket and rugby A friendly office with free tea, coffee and cold-water machines Our Charity and Wellbeing teams' welcome new members and they help the business give even more back to our community! Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships Why work for us? These are incredibly exciting times at LV=, we are already one of the largest lines insurers in the UK, and we are part of Allianz which is a world-leading financial services company LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
Sep 23, 2022
Full time
Want to work for a company who is passionate about our people and puts customers at the heart of what we do? We're looking for Claims Handlers for our motor insurance division. You'll have great relationship-building skills and share our passion for providing outstanding customer service. You'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Can you: Deliver excellent customer service in a fast-paced environment Provide a friendly and personable customer journey Stay calm and patient when dealing with challenging and emotional situations Let your attitude, work ethic and communications skills shine through Relate to our values We're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive, organised and can answer 'yes' to any of the above, we'd love to hear from you!! About you You'll spend most of your time working from home but will join us in one of our friendly offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. You'll be on the phone talking to our customers about their motor insurance claims, you'll be responsible for liaising with other teams and external suppliers. You'll take ownership of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Our customers' claims experience is an integral part of their journey with LV=. Whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people look after what they love. No day is the same in Claims, so you'll experience a great deal of variety in the claims you handle, with supportive colleagues giving you a helping hand if needed. Working up to 37.5 hours per week we can offer you a variety of shift options. Hours include 8am - 8pm Monday to Friday or 9am - 5pm on weekends and bank holidays, with Claims Handlers working only one Saturday or Sunday in every three weeks. We'll provide comprehensive training from your first day, with a mixture of virtual and face to face learning. Find out more about LV=GI's brilliant benefits and rewards here The salary provided is £21,800 for 37.5 hours increasing to £22,500 subject to performance Positions available in: Huddersfield Bournemouth Bristol Ipswich Details Enjoy 24 days annual leave (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional hours/days An annual bonus scheme based on company and personal performance A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme) LV= is an equal opportunities employer who values a diverse and inclusive workplace, there are many D&I networks to get involved with All computer equipment provided Generous pension scheme - what you pay in is double matched by LV=, up to a maximum employer contribution of 14% Free annual eye test and discount towards computer glasses (prescription dependent) Incentives to win tickets to sporting events including international cricket and rugby A friendly office with free tea, coffee and cold-water machines Our Charity and Wellbeing teams' welcome new members and they help the business give even more back to our community! Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships Why work for us? These are incredibly exciting times at LV=, we are already one of the largest lines insurers in the UK, and we are part of Allianz which is a world-leading financial services company LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
This role is based in Wilmslow - candidates must be able to commute If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year
Sep 21, 2022
Full time
This role is based in Wilmslow - candidates must be able to commute If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Do you want to work as part of a lively team in a fun-filled office? Do you have experience of motor insurance claims handling or Third Party claims? S&G Response are recruiting for a variety of roles with varying levels of experience. As an Insurance Claim Handler you will process all elements of a claim from FNOL to assessing liability and investigating the details whilst providing the highest standards of customer service. You will be representing the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication with some written communication. You will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the Claims Management System. Training will be provided but some experience of claims handling will be beneficial. There will be a comprehensive training plan covering the first three months of your role. Your Key accountabilities will be: To efficiently and accurately process new claims on behalf of the Companys clients confidently representing the interface between the customer and the Company To manage hire and repair claims successfully and in line with current processes and compliance requirements To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising Achieve monthly KPI targets To swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained At all times to promote the corporate image of S&G and S&Gs clients through the provision of the highest level of customer service and quality To liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey We will look for the following skills and experience Essential: Confident telephone manner Strong teamwork philosophy Attention to detail and accurate processing Excellent written skills Commitment Ability to work in a fast-paced environment Good time management skills MS Office skills Able to articulate and interpret information. Demonstrates empathy and patience Desirable: Prior customer service experience useful Prior insurance sector experience Awareness of liability resolution Resilient Good problem solver Job Types: Full-time, Permanent Salary: £19,000.00-£22,000.00 per year