Health Case Management Limited (HCML)
Tewkesbury, Gloucestershire
Careline Administrator Location: Tewkesbury Salary: £24,000 This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities 1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person. 2. Manage referrals to the network. 3. Provide relevant administration to support with case administration. 4. Investigate any invoice or network queries. 5. Manage reimbursements in accordance with relevant scheme rules and benefits. 6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive. 7. Complete any additional tasks requested by management. 8. Demonstrate a professional and respectful approach during all interactions. 9. Monitor dashboards and assist team leader in allocation of workloads and tasks. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Key Skills and Experience 1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. 2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR). 3. Have an excellent telephone manner. 4. Have excellent interpersonal communication skills. 5. Ensure that a professional and presentable dress code is adhered to when client facing. 6. Be comfortable working either on your own initiative or as part of a team. 7. Be able to follow procedures, adhere to policies and apply these to the scope of work. 8. Have a "can do" attitude when dealing with customer calls. 9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 10. Be confident, precise and helpful when dealing with any customer complaints. 11. Be able to demonstrate a high level of accuracy with good attention to detail. 12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support. 13. Employ a flexible attitude in relation to meeting the demands/needs of the work place. 14. Be able to work to tight deadlines and to be calm under pressure. This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 17, 2024
Full time
Careline Administrator Location: Tewkesbury Salary: £24,000 This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities 1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person. 2. Manage referrals to the network. 3. Provide relevant administration to support with case administration. 4. Investigate any invoice or network queries. 5. Manage reimbursements in accordance with relevant scheme rules and benefits. 6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive. 7. Complete any additional tasks requested by management. 8. Demonstrate a professional and respectful approach during all interactions. 9. Monitor dashboards and assist team leader in allocation of workloads and tasks. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Key Skills and Experience 1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. 2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR). 3. Have an excellent telephone manner. 4. Have excellent interpersonal communication skills. 5. Ensure that a professional and presentable dress code is adhered to when client facing. 6. Be comfortable working either on your own initiative or as part of a team. 7. Be able to follow procedures, adhere to policies and apply these to the scope of work. 8. Have a "can do" attitude when dealing with customer calls. 9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 10. Be confident, precise and helpful when dealing with any customer complaints. 11. Be able to demonstrate a high level of accuracy with good attention to detail. 12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support. 13. Employ a flexible attitude in relation to meeting the demands/needs of the work place. 14. Be able to work to tight deadlines and to be calm under pressure. This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Health Case Management Limited (HCML)
Bristol, Somerset
Rehabilitation Case Coordinator Location: Bristol (hybrid working available following probation) Salary: £23,400 We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them. As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey. About the Role We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You'll be instrumental in ensuring their clients receive the right treatment at the right time. Every case is different which means this role offers a lot of variety, and will see you: work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately. liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment. and follow up with clients and customers. create and manage case information on the bespoke system to ensure a smooth journey for clients and customers. help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved. use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them. take an empathetic and understanding approach when making decisions regarding an individual's healthcare, taking into account the perspective of all parties. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills Calm and confident in all communication, explaining things clearly both over the phone and by email. Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems. Excited to learn new information and prepared to get to grips with the complex nature of the industry. Focused on delivering an excellent service with absolute attention to detail and a 'right first time' approach. Able to take an analytical approach to problem-solving, using all the information available to find the best solution. Experience within the insurance or medico-legal sector highly preferred. This role would suit someone with experience as a Claims Handler, Insurance Administrator, Medical Secretary or similar. If this aligns with your skillset, apply to this Rehabilitation Case Coordinator role today and we'll be in touch with the next steps. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 15, 2024
Full time
Rehabilitation Case Coordinator Location: Bristol (hybrid working available following probation) Salary: £23,400 We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them. As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey. About the Role We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You'll be instrumental in ensuring their clients receive the right treatment at the right time. Every case is different which means this role offers a lot of variety, and will see you: work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately. liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment. and follow up with clients and customers. create and manage case information on the bespoke system to ensure a smooth journey for clients and customers. help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved. use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them. take an empathetic and understanding approach when making decisions regarding an individual's healthcare, taking into account the perspective of all parties. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills Calm and confident in all communication, explaining things clearly both over the phone and by email. Comfortable working with a range of IT systems including Microsoft 365 and our own bespoke systems. Excited to learn new information and prepared to get to grips with the complex nature of the industry. Focused on delivering an excellent service with absolute attention to detail and a 'right first time' approach. Able to take an analytical approach to problem-solving, using all the information available to find the best solution. Experience within the insurance or medico-legal sector highly preferred. This role would suit someone with experience as a Claims Handler, Insurance Administrator, Medical Secretary or similar. If this aligns with your skillset, apply to this Rehabilitation Case Coordinator role today and we'll be in touch with the next steps. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Health Case Management Limited
Tewkesbury, Gloucestershire
Careline Administrator Location: Tewkesbury Salary: 24,000 This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities 1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person. 2. Manage referrals to the network. 3. Provide relevant administration to support with case administration. 4. Investigate any invoice or network queries. 5. Manage reimbursements in accordance with relevant scheme rules and benefits. 6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive. 7. Complete any additional tasks requested by management. 8. Demonstrate a professional and respectful approach during all interactions. 9. Monitor dashboards and assist team leader in allocation of workloads and tasks. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Key Skills and Experience 1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. 2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR). 3. Have an excellent telephone manner. 4. Have excellent interpersonal communication skills. 5. Ensure that a professional and presentable dress code is adhered to when client facing. 6. Be comfortable working either on your own initiative or as part of a team. 7. Be able to follow procedures, adhere to policies and apply these to the scope of work. 8. Have a "can do" attitude when dealing with customer calls. 9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 10. Be confident, precise and helpful when dealing with any customer complaints. 11. Be able to demonstrate a high level of accuracy with good attention to detail. 12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support. 13. Employ a flexible attitude in relation to meeting the demands/needs of the work place. 14. Be able to work to tight deadlines and to be calm under pressure. This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 15, 2024
Full time
Careline Administrator Location: Tewkesbury Salary: 24,000 This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities 1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person. 2. Manage referrals to the network. 3. Provide relevant administration to support with case administration. 4. Investigate any invoice or network queries. 5. Manage reimbursements in accordance with relevant scheme rules and benefits. 6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive. 7. Complete any additional tasks requested by management. 8. Demonstrate a professional and respectful approach during all interactions. 9. Monitor dashboards and assist team leader in allocation of workloads and tasks. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Key Skills and Experience 1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. 2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR). 3. Have an excellent telephone manner. 4. Have excellent interpersonal communication skills. 5. Ensure that a professional and presentable dress code is adhered to when client facing. 6. Be comfortable working either on your own initiative or as part of a team. 7. Be able to follow procedures, adhere to policies and apply these to the scope of work. 8. Have a "can do" attitude when dealing with customer calls. 9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 10. Be confident, precise and helpful when dealing with any customer complaints. 11. Be able to demonstrate a high level of accuracy with good attention to detail. 12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support. 13. Employ a flexible attitude in relation to meeting the demands/needs of the work place. 14. Be able to work to tight deadlines and to be calm under pressure. This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
A well-established company based in Burton-on-Trent, are looking for another administrator to join their small team to undertake general administration duties in relation to maintaining membership records and membership services. Roles & Responsibilities: Providing Membership Secretary with administrative support Maintaining the day-to-day administration of the Membership Department with particular respect to record keeping and liaising with member companies Administering the association's Construction Skills Certification Scheme (CSCS) card service, processing applications and authorising cards to be produced Keeping member's contact details up to date on the CRM system Assisting with scheduling the associations Site Audit Accreditation Scheme audits Keeping records of members licence and insurance details up to date Any other duties as designated by the Membership Secretary Personal Specification: Experience 2 years' experience working in an office environment 2 years' experience of dealing with the public Experience of Word processing Experience of customer care and handling customer enquiries Ability to use PowerPoint, CRM Microsoft dynamics is desirable but not essential Qualifications Educated to GCSE standard, including Maths and English or equivalent, Grade C or above. Skills and Abilities Good planning and organisation skills Numerate, methodical and accurate Good telephone skills including written and interpersonal skills Team worker / People person Flexible, enthusiastic and adaptable to change Other factors: Ability to work under pressure and to deadlines Willingness to embrace our company values of Teamwork, Integrity, Responsibility, Excellence, and Service Hours of work: Monday to Friday 9:00am - 5:00pm, 30 minutes for lunch. (hours can be flexible on start and finish time) Salary: £23,000 Benefits : Casual dress, free parking, sick pay, 20 days holiday going up 1 day every year up to 25 days.
May 14, 2024
Full time
A well-established company based in Burton-on-Trent, are looking for another administrator to join their small team to undertake general administration duties in relation to maintaining membership records and membership services. Roles & Responsibilities: Providing Membership Secretary with administrative support Maintaining the day-to-day administration of the Membership Department with particular respect to record keeping and liaising with member companies Administering the association's Construction Skills Certification Scheme (CSCS) card service, processing applications and authorising cards to be produced Keeping member's contact details up to date on the CRM system Assisting with scheduling the associations Site Audit Accreditation Scheme audits Keeping records of members licence and insurance details up to date Any other duties as designated by the Membership Secretary Personal Specification: Experience 2 years' experience working in an office environment 2 years' experience of dealing with the public Experience of Word processing Experience of customer care and handling customer enquiries Ability to use PowerPoint, CRM Microsoft dynamics is desirable but not essential Qualifications Educated to GCSE standard, including Maths and English or equivalent, Grade C or above. Skills and Abilities Good planning and organisation skills Numerate, methodical and accurate Good telephone skills including written and interpersonal skills Team worker / People person Flexible, enthusiastic and adaptable to change Other factors: Ability to work under pressure and to deadlines Willingness to embrace our company values of Teamwork, Integrity, Responsibility, Excellence, and Service Hours of work: Monday to Friday 9:00am - 5:00pm, 30 minutes for lunch. (hours can be flexible on start and finish time) Salary: £23,000 Benefits : Casual dress, free parking, sick pay, 20 days holiday going up 1 day every year up to 25 days.