Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 18, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 18, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
May 17, 2024
Full time
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 17, 2024
Full time
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
May 16, 2024
Full time
Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service tickets. Independently resolve tickets and support other engineers ticket work. Write high quality procedures and client communication. Manage project tickets - including planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. The person: Full clean driving license is essential Experience in School's is desirable to have the knowledge of Schools MIS systems is essential M365 Google Workspace for education Server 2016/2019 etc Group policy , AD, DNS Wireless and Network Management
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
May 16, 2024
Full time
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Global Technology Solutions Ltd
Chippenham, Wiltshire
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic "can do" attitude. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. MAIN DUTIES * Architect, Design, and Implement Modern Cloud IT Solutions * Completion of Infrastructure, Cyber Risk and Microsoft 365 Adoption Consultancy * Escalation Technical Resource for Project Engineers * Work as part of our dedicated Projects Team away from the Service Desk * Support and guide our customers on their Technical Roadmap * Work with the Projects Administrator to ensure projects are a success * Assist the commercial team with technical roadmaps and presales consultancy ESSENTIAL SKILLS & EXPERIENCE * At least 4 years' experience progressing through a service desk 1st/2nd/3rd line to Technical Consultant * Microsoft Azure (Migration, Deployment and Management of services) * Microsoft 365 including Modern Endpoint Management and Security * Hyper-V/VMware in both on-premises and hybrid deployments * Networking (TCP/IP, VLANs, routing, Firewalls, port forwarding and NAT etc.) * Comfortable communicating at all levels including Management, Senior Leadership Team and Board/Directors * Design and implementation of technical roadmaps, from start to finish. QUALIFICATIONS * Desirable Microsoft Certifications (MS-100/101, AZ-104, MS-500) * Desirable Security Certifications (Security+, CEH) WHAT WE OFFER People & Culture is the heartbeat. We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture. We live by our values. It is a fast paced, energetic and fun environment to be in. As an employee we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best in your field of work. * Unlimited holiday * Performance and salary reviews * Enrolment into the Academy, aimed on your training and development needs with time available to complete during working hours * Access to online courses, work related plus more, all at your fingertips * Auto Enrolment pension scheme * Staff and Customer referral scheme * Great working atmosphere and balanced work environment - we are high performance and we take good care of each other * Employee socials and events run by our Social Committee * Lots of cake and fruit * And of course, you get to work for a fast-growing, modern, market leader like us! This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career. NOTES 37.5 hours a week Mon-Fri, due to the nature of the job some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required so the ability to travel as and when required is essential. This role requires a DBS and BPSS check as well as you to obtain SC clearance (fully funded). "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
May 16, 2024
Full time
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Job Title: Sourcing Specialist - Buying/Procurement Reporting operationally to the Project Director and functionally to the Sourcing Director, the job holder is responsible for managing, coordinating and reporting project Sourcing activities feeding the construction yards (Angola and Egypt), and will own the GFDS Procurement Plan and AVL. They will also ensure that contractual requirements from the Client are adhered to and be the Client interface on vendor contracting strategies and procurement reporting. The Sourcing Coordinator will support the achievement of project and business objectives through close engagement with the project Teams and Sourcing structure and logistic team. PRINCIPLE ACCOUNTABILITIES: • Track and report Direct Material Fulfilment against the Project Schedule, with particular focus on critical-path PO •s using a Top 10 list for each deliverable and Construction yard. • Populate and manage with weekly expediting a PO / Committed dates/ need dates tracker which clearly demonstrates actual progress versus plan. • Manage a standard progress report that highlights: " Key PO placements " Key supplier completions " Key delays and relevant roadblocks • Ensure buyer awareness and adherence to project and customer requirements during the tender process and procurement process, with particular focus on project AVL / ITP •s / Pre-production meetings and any other project specific requirements. • Liaison with the Project Planner and Site Material coordinator to maintain look-ahead reporting to give project and Sourcing regular visibility of fulfilment issues for critical-path items. • Coordinate with product lines (GFDS, Connections, PCS, SDS,) to ensure the timely procurement and delivery to sites of CPIs • Organise the shipment documentation and provide Logistic team with the instruction to timely transfer the materials to site • Assess impact of Engineering changes and errors, customer changes and VO •s, NCR •s / GRA •s and supplier concessions on critical path items. Highlight impact in progress report to Project Team. KEY JOB SPECIFIC SKILLS: • Good understanding of main Procurement processes. • Industry Legal Awareness • Commercial Awareness • Logistics procedures awareness • Risk Assessment: Understanding of key supply- related commercial risks and areas of opportunity and able to lead project risk review process and assessments. • PC Literate: Excel, Word, Outlook, Powerpoint KNOWLEDGE & EXPERIENCE: • Good understanding of site fabrication operations • Technical Product Knowledge: Understanding of subsea production systems • Self-motivated and energetic individual, able to work on own initiative • Willing and capable of working at a detailed level. • 5-10 years relevant experience in a Sourcing role • At least 3 years • experience within SPS&S Sourcing organization • Commercially and contractually aware with good communication, inter-personal and negotiation skills. • Strong leadership skills with proven capability of working in a matrix environment and of leading by influence. • Willing to take ownership of challenging situations and issues and drive effective closure. PERSONALITY: Amiable demeanour and a go-getter approach, Motivated, Meticulous, Great confidence No of Positions: 01 Working hours: Monday to Friday, 08.00 - 17.00 / 37.5 Hours per week ( Hybrid work: 1 Day in a week Work from home) Site: GBR-Nailsea Travelling local & Overseas: Frequency depending upon the business requirement Candidate Hourly Rate: •40 to 45 06 months contract (Potential to be extended depending on the business requirement) Interview Stage: 1st round MS teams and 2nd round face to face
May 15, 2024
Contractor
Job Title: Sourcing Specialist - Buying/Procurement Reporting operationally to the Project Director and functionally to the Sourcing Director, the job holder is responsible for managing, coordinating and reporting project Sourcing activities feeding the construction yards (Angola and Egypt), and will own the GFDS Procurement Plan and AVL. They will also ensure that contractual requirements from the Client are adhered to and be the Client interface on vendor contracting strategies and procurement reporting. The Sourcing Coordinator will support the achievement of project and business objectives through close engagement with the project Teams and Sourcing structure and logistic team. PRINCIPLE ACCOUNTABILITIES: • Track and report Direct Material Fulfilment against the Project Schedule, with particular focus on critical-path PO •s using a Top 10 list for each deliverable and Construction yard. • Populate and manage with weekly expediting a PO / Committed dates/ need dates tracker which clearly demonstrates actual progress versus plan. • Manage a standard progress report that highlights: " Key PO placements " Key supplier completions " Key delays and relevant roadblocks • Ensure buyer awareness and adherence to project and customer requirements during the tender process and procurement process, with particular focus on project AVL / ITP •s / Pre-production meetings and any other project specific requirements. • Liaison with the Project Planner and Site Material coordinator to maintain look-ahead reporting to give project and Sourcing regular visibility of fulfilment issues for critical-path items. • Coordinate with product lines (GFDS, Connections, PCS, SDS,) to ensure the timely procurement and delivery to sites of CPIs • Organise the shipment documentation and provide Logistic team with the instruction to timely transfer the materials to site • Assess impact of Engineering changes and errors, customer changes and VO •s, NCR •s / GRA •s and supplier concessions on critical path items. Highlight impact in progress report to Project Team. KEY JOB SPECIFIC SKILLS: • Good understanding of main Procurement processes. • Industry Legal Awareness • Commercial Awareness • Logistics procedures awareness • Risk Assessment: Understanding of key supply- related commercial risks and areas of opportunity and able to lead project risk review process and assessments. • PC Literate: Excel, Word, Outlook, Powerpoint KNOWLEDGE & EXPERIENCE: • Good understanding of site fabrication operations • Technical Product Knowledge: Understanding of subsea production systems • Self-motivated and energetic individual, able to work on own initiative • Willing and capable of working at a detailed level. • 5-10 years relevant experience in a Sourcing role • At least 3 years • experience within SPS&S Sourcing organization • Commercially and contractually aware with good communication, inter-personal and negotiation skills. • Strong leadership skills with proven capability of working in a matrix environment and of leading by influence. • Willing to take ownership of challenging situations and issues and drive effective closure. PERSONALITY: Amiable demeanour and a go-getter approach, Motivated, Meticulous, Great confidence No of Positions: 01 Working hours: Monday to Friday, 08.00 - 17.00 / 37.5 Hours per week ( Hybrid work: 1 Day in a week Work from home) Site: GBR-Nailsea Travelling local & Overseas: Frequency depending upon the business requirement Candidate Hourly Rate: •40 to 45 06 months contract (Potential to be extended depending on the business requirement) Interview Stage: 1st round MS teams and 2nd round face to face
Junior 1st Line IT Engineer Ashford, Kent IIT Managed Services £20-22,500 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford. You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time UK driving license + car as some travel to various sites will be required This role will pay a starting salary of £20-22,500 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
May 15, 2024
Full time
Junior 1st Line IT Engineer Ashford, Kent IIT Managed Services £20-22,500 The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Ashford. You will be primarily based on-site at one of their customers within the Education sector in Ashford, working alongside a Senior Engineerwho will guide you and train you. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time UK driving license + car as some travel to various sites will be required This role will pay a starting salary of £20-22,500 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
IT Technician Gloucester - 5 days on site 33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security. Key duties for the IT Technician / IT Support Engineer include: Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise Manage the performance and maintenance of the software platforms which run the whole organisation Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV Provide technical support for users. 1st line and 2nd line / Desktop Support Provide IT training when required Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project Manage inventory of hardware and software Perform and check backups In order to be successful in your application for the IT Technician position, you should have: Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department Outstanding customer care Excellent communication skills, able to work well within a small team and establish good working relationships with all users The ability to work under pressure and prioritise workload effectively Be capable of showing initiative, including the ability to think ahead and work flexibly A willingness to learn and develop as technology and best practice evolves Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform, This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.
May 15, 2024
Full time
IT Technician Gloucester - 5 days on site 33,000 + Benefits including: 25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development. This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester. You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security. Key duties for the IT Technician / IT Support Engineer include: Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise Manage the performance and maintenance of the software platforms which run the whole organisation Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV Provide technical support for users. 1st line and 2nd line / Desktop Support Provide IT training when required Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project Manage inventory of hardware and software Perform and check backups In order to be successful in your application for the IT Technician position, you should have: Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department Outstanding customer care Excellent communication skills, able to work well within a small team and establish good working relationships with all users The ability to work under pressure and prioritise workload effectively Be capable of showing initiative, including the ability to think ahead and work flexibly A willingness to learn and develop as technology and best practice evolves Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform, This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 14, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
The role - IT Graduate - Systems Engineer The salary - £24k (eventually rising upon passing probation dates) The location - Glasgow There is a requirement to be on-site for this role. I'm working with a fantastic organisation who are continuing to grow on their digital journey and are looking to add a graduate IT Systems Analyst to their team, presenting a fantastic opportunity for somebody to grow within the organisation and move into a full Systems Engineer position upon the completion of their 2 year training scheme, during which you will support across a range of teams within the organisation but in particular the Engineering and Business Systems teams. In return you'll receive comprehensive upskilling across a range of IT systems, develop your skills and have the opportunity to progress into a full role with a major multi-national organisation. Your day-to-day: You'll provide day-to-day IT support across a number of teams, but specifically within the Engineering team. This will start with 1st line support and grow into 2nd and 3rd line as you develop within the organisation. Work alongside multiple specialist teams to develop your skills and knowledge. You'll support specialist engineering software applications. Diagnose and troubleshoot problems across a wide range of hardware, software and networking equipment. Manage tickets both in-person and remotely via multiple methods including phone, e-mail and remote access, dealing with problems where you can and escalating those that need specialist support. Maintenance and monitoring of key business systems. Implementation and configuration of key hardware and software both on-site and remotely. Assist with the ongoing systems migration onto Azure cloud servers. About you: You'll have a keen interest in the fields of IT and engineering, and be a graduate ideally within a related field. You'll be keen to learn and develop your skills within a busy environment. You'll already have some experience with IT systems, technical development, testing or systems support. You'll be a people person, with the ability to work with a variety of stakeholders and the ability to communicate technical information to non-technical users. You'll be able to thrive within a fast-paced, ever evolving environment, balancing multiple deadlines and priorities. Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today.
May 14, 2024
Full time
The role - IT Graduate - Systems Engineer The salary - £24k (eventually rising upon passing probation dates) The location - Glasgow There is a requirement to be on-site for this role. I'm working with a fantastic organisation who are continuing to grow on their digital journey and are looking to add a graduate IT Systems Analyst to their team, presenting a fantastic opportunity for somebody to grow within the organisation and move into a full Systems Engineer position upon the completion of their 2 year training scheme, during which you will support across a range of teams within the organisation but in particular the Engineering and Business Systems teams. In return you'll receive comprehensive upskilling across a range of IT systems, develop your skills and have the opportunity to progress into a full role with a major multi-national organisation. Your day-to-day: You'll provide day-to-day IT support across a number of teams, but specifically within the Engineering team. This will start with 1st line support and grow into 2nd and 3rd line as you develop within the organisation. Work alongside multiple specialist teams to develop your skills and knowledge. You'll support specialist engineering software applications. Diagnose and troubleshoot problems across a wide range of hardware, software and networking equipment. Manage tickets both in-person and remotely via multiple methods including phone, e-mail and remote access, dealing with problems where you can and escalating those that need specialist support. Maintenance and monitoring of key business systems. Implementation and configuration of key hardware and software both on-site and remotely. Assist with the ongoing systems migration onto Azure cloud servers. About you: You'll have a keen interest in the fields of IT and engineering, and be a graduate ideally within a related field. You'll be keen to learn and develop your skills within a busy environment. You'll already have some experience with IT systems, technical development, testing or systems support. You'll be a people person, with the ability to work with a variety of stakeholders and the ability to communicate technical information to non-technical users. You'll be able to thrive within a fast-paced, ever evolving environment, balancing multiple deadlines and priorities. Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today.
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your skills further. They invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team. Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible. To be self-motivated and a contributing member of the team. Have a flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely and at customers' premises. Main duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure installation, hardware refresh and other projects as occasion demands Installation of new equipment and software at customer premises. Requirements Minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position (Required) Candidate will hold or be willing to attain the following Microsoft accreditations - MS900, MS102 Knowledge of working for a Managed Service Provider (Desirable) Thorough knowledge of current IT technology, including (but not limited to): Microsoft Desktop PC OS Windows 10 and above Microsoft Office 365 Microsoft Server 2008 - 2022 Microsoft Active Directory Microsoft Exchange 2007 - 2019 Server Virtualisation (HyperV and VMware) LAN/WAN (routers, switches, firewall) High level desktop support skills Backup technologies (experience of ShadowProtect and Veeam products is desirable). Nice to Have Experience of working for an MSP. Experience with SharePoint management and support. The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.
May 14, 2024
Full time
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your skills further. They invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development. Person Specification A successful candidate will ideally have the following skills: Excellent communications (strong written and verbal communication skills). Excellent customer service (willing to go the extra mile). Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team. Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible. To be self-motivated and a contributing member of the team. Have a flair for problem solving. Be able to manage/prioritise their own workload so tasks can be completed to a customer's satisfaction and meet Service Level Agreements where necessary. Good time management. Full UK driving licence. Ability to work under pressure. Support Engineer Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely and at customers' premises. Main duties will include: To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system Proactively help resolve support tickets as required To participate in infrastructure installation, hardware refresh and other projects as occasion demands Installation of new equipment and software at customer premises. Requirements Minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position (Required) Candidate will hold or be willing to attain the following Microsoft accreditations - MS900, MS102 Knowledge of working for a Managed Service Provider (Desirable) Thorough knowledge of current IT technology, including (but not limited to): Microsoft Desktop PC OS Windows 10 and above Microsoft Office 365 Microsoft Server 2008 - 2022 Microsoft Active Directory Microsoft Exchange 2007 - 2019 Server Virtualisation (HyperV and VMware) LAN/WAN (routers, switches, firewall) High level desktop support skills Backup technologies (experience of ShadowProtect and Veeam products is desirable). Nice to Have Experience of working for an MSP. Experience with SharePoint management and support. The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.
Field Engineer - Reading, Slough, Basingstoke or Cheltenham, Worchester The Bridge IT have partnered with a leading Service Provider to recruit an IT Field Engineer. Our client has recently completed a merger and therefore are looking to expand their team of Engineers. Our client delivers innovative solutions for QSR's, Hospitality and Retail and currently work with some of the world's largest companies. Requirements: - Previous experience as a Field/Installation Engineer with experience working within Retail or QSR. - Experience of 1st/2nd fix data cabling - Previous experience delivering EPOS hardware/kiosk installations - Experience troubleshooting and 1st line support skills - Able to travel and have a driving licence - Ability to effectively communicate technical information to non-technical stakeholders and clients - Capacity to thrive in a fast-paced environment with evolving priorities and varying project scopes - Must be based in either Reading, Slough, Basingstoke or Cheltenham, Worchester In return, my client can offer between £29,000 and £31,00, overtime rates at time and a half and an extra £100 per day if you are required to work on weekends. If you would like to hear more, please apply within.
May 13, 2024
Full time
Field Engineer - Reading, Slough, Basingstoke or Cheltenham, Worchester The Bridge IT have partnered with a leading Service Provider to recruit an IT Field Engineer. Our client has recently completed a merger and therefore are looking to expand their team of Engineers. Our client delivers innovative solutions for QSR's, Hospitality and Retail and currently work with some of the world's largest companies. Requirements: - Previous experience as a Field/Installation Engineer with experience working within Retail or QSR. - Experience of 1st/2nd fix data cabling - Previous experience delivering EPOS hardware/kiosk installations - Experience troubleshooting and 1st line support skills - Able to travel and have a driving licence - Ability to effectively communicate technical information to non-technical stakeholders and clients - Capacity to thrive in a fast-paced environment with evolving priorities and varying project scopes - Must be based in either Reading, Slough, Basingstoke or Cheltenham, Worchester In return, my client can offer between £29,000 and £31,00, overtime rates at time and a half and an extra £100 per day if you are required to work on weekends. If you would like to hear more, please apply within.
2nd Line Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role ISN'T your average IT Support role It will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
May 12, 2024
Full time
2nd Line Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role ISN'T your average IT Support role It will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 12, 2024
Full time
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday Friday 08.00am 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity. Benefits: Working from home with occasional travel to Tewkesbury based office. Matched company pension up to 5%. Private healthcare. 25 days annual holiday, increasing to 30 days after 3 years. Membership to the Employee Assistance Programme (EAP). Online Training. 3 x salary death in service. Excellent working conditions and environment. Roles and Responsibilities: Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can. Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats. Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems. Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures. Working within the IT team carrying out tasks to complete internal IT projects. Raise support cases with 3rd party suppliers. Skills and Attributes: Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints. Eligible and willing to undergo UK government clearance (SC minimum). Excellent communication skills via phone and email and also technical knowledge. Strong knowledge of Windows 10/11 configuration, networking protocols and DNS. Ability to work as an individual and as part of a team. University degree within an IT or related field would be desirable. Any prior experience of Windows configuration management. Familiarity with any virtualization technologies. If this position is of interest, please apply to (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don t hear back within 5 working days, please take this as an unsuccessful application. ENG1
May 12, 2024
Full time
Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday Friday 08.00am 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity. Benefits: Working from home with occasional travel to Tewkesbury based office. Matched company pension up to 5%. Private healthcare. 25 days annual holiday, increasing to 30 days after 3 years. Membership to the Employee Assistance Programme (EAP). Online Training. 3 x salary death in service. Excellent working conditions and environment. Roles and Responsibilities: Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can. Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats. Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems. Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures. Working within the IT team carrying out tasks to complete internal IT projects. Raise support cases with 3rd party suppliers. Skills and Attributes: Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints. Eligible and willing to undergo UK government clearance (SC minimum). Excellent communication skills via phone and email and also technical knowledge. Strong knowledge of Windows 10/11 configuration, networking protocols and DNS. Ability to work as an individual and as part of a team. University degree within an IT or related field would be desirable. Any prior experience of Windows configuration management. Familiarity with any virtualization technologies. If this position is of interest, please apply to (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don t hear back within 5 working days, please take this as an unsuccessful application. ENG1
1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holiday Company pension scheme Private healthcare Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 12, 2024
Full time
1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary up to £28K DOE 25 days annual leave + bank holiday Company pension scheme Private healthcare Plus much more Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
We are pleased to be partnering exclusively with a business in Swindon who are looking to recruit an IT Support Technician to join the their growing Service Desk team. You will be responsible for providing 1st and 2nd line support to all end-user queries across their core desktop technologies such as MS365, InTune, Sharepoint, Azure AD. You will also have an opportunity to specialise in a certain area of your choice - either Cyber/Information Security, Networking or Infrastructure! The role will include a blend of BAU support and project work, supporting the organisation's focus on their modernisation initiatives. Key responsibilities include: Manage all IT service requests through to resolution within agreed SLA Provide 1st and 2nd line technical support either via phone, remote tooling, emails Install and configure hardware and software Operate and recommend continual improvements across all desktop technologies Supporting a range of systems, software and hardware - MS365 administration, InTune, Azure AD/Entra ID, TCP/IP Concepts, OneDrive Supporting IT governance, documentation, different security frameworks Skills and Experience: Proven experience in a Desktop Support, 2nd Line role Ability to triage and troubleshoot a range of IT queries Previous experience supporting IT projects Ability to prioritise and manage end-user queries Salary on offer is up to £40,000 with hybrid working (3 days a week in Swindon once training is complete) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 09, 2024
Full time
We are pleased to be partnering exclusively with a business in Swindon who are looking to recruit an IT Support Technician to join the their growing Service Desk team. You will be responsible for providing 1st and 2nd line support to all end-user queries across their core desktop technologies such as MS365, InTune, Sharepoint, Azure AD. You will also have an opportunity to specialise in a certain area of your choice - either Cyber/Information Security, Networking or Infrastructure! The role will include a blend of BAU support and project work, supporting the organisation's focus on their modernisation initiatives. Key responsibilities include: Manage all IT service requests through to resolution within agreed SLA Provide 1st and 2nd line technical support either via phone, remote tooling, emails Install and configure hardware and software Operate and recommend continual improvements across all desktop technologies Supporting a range of systems, software and hardware - MS365 administration, InTune, Azure AD/Entra ID, TCP/IP Concepts, OneDrive Supporting IT governance, documentation, different security frameworks Skills and Experience: Proven experience in a Desktop Support, 2nd Line role Ability to triage and troubleshoot a range of IT queries Previous experience supporting IT projects Ability to prioritise and manage end-user queries Salary on offer is up to £40,000 with hybrid working (3 days a week in Swindon once training is complete) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself