Contract type: Full Time Permanent As a valued member of the Estates and Facilities Team, the post holder will be responsible for performing varied maintenance tasks or project work including minor repairs, decorating and improvement works. The College Estates Team is responsible for providing a comprehensive service for building and grounds maintenance, cleaning and health and safety across all sites. The successful post holder will report into the Facilities Operations Manager, and will have direct supervision from the Estates Supervisor. Our Estates & Facilities team's work in 'clusters' where they have designated sites to work across. The posts available will work across the College's City Hub Campus, London Road Campus, and Highfield's Campus. Some flexibility may be required depending on the service's needs. Your future is here A place to belong The ideal candidate will be someone who can: Undertake appropriate maintenance, painting, refurbishment, decoration, and repairs as required, to a high standard and with pride. Carry out health and safety checks such as legionella temperature control, fire alarm tests, fire call point testing and similar H&S related checks. Carry out tasks assigned on the helpdesk, update the helpdesk with individual task progress and input any new tasks requested by staff onto the helpdesk. A good level of IT literacy is essential. What you'll bring: You will be a pro-active and empathetic individual, with a strong background in maintenance, experienced in working in a customer-focused environment, and preferably with experience of working in an educational setting. Interview dates are to be confirmed but we will monitor applications and may interview candidates before this date. If we successfully appoint, we may close the advert before the stipulated closing date. A place to belong Join a diverse, vibrant community of over 1,300 staff and feel welcome from day one. Whether it's enjoying a cuppa and a chat at our Wellness Cafes, collaborating with your colleagues or making the most of the facilities on our campuses, this is a place you can feel involved, connected and supported. With a benefits package including flexible working opportunities, access to NEST pension scheme and perks package, this is a place where you will feel valued and where you can grow and develop, with a vast range of training and development opportunities available to you to help you progress in your career. It's a place where you can share your ideas, work with people from all kinds of backgrounds, help our students achieve, and together, make a positive difference. Be a part of a dynamic and diverse team that thrives on innovation, creativity, and outstanding outcomes. Our aim is for our workforce to mirror the rich diversity of the individuals and communities we serve, creating an environment where a range of experiences, skills, and viewpoints are valued. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need. Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role. Please note if you have previously been unsuccessful in applying for this specific role, please refrain from submitting another application. We may close this advert sooner if we get the right candidates apply.
May 14, 2024
Full time
Contract type: Full Time Permanent As a valued member of the Estates and Facilities Team, the post holder will be responsible for performing varied maintenance tasks or project work including minor repairs, decorating and improvement works. The College Estates Team is responsible for providing a comprehensive service for building and grounds maintenance, cleaning and health and safety across all sites. The successful post holder will report into the Facilities Operations Manager, and will have direct supervision from the Estates Supervisor. Our Estates & Facilities team's work in 'clusters' where they have designated sites to work across. The posts available will work across the College's City Hub Campus, London Road Campus, and Highfield's Campus. Some flexibility may be required depending on the service's needs. Your future is here A place to belong The ideal candidate will be someone who can: Undertake appropriate maintenance, painting, refurbishment, decoration, and repairs as required, to a high standard and with pride. Carry out health and safety checks such as legionella temperature control, fire alarm tests, fire call point testing and similar H&S related checks. Carry out tasks assigned on the helpdesk, update the helpdesk with individual task progress and input any new tasks requested by staff onto the helpdesk. A good level of IT literacy is essential. What you'll bring: You will be a pro-active and empathetic individual, with a strong background in maintenance, experienced in working in a customer-focused environment, and preferably with experience of working in an educational setting. Interview dates are to be confirmed but we will monitor applications and may interview candidates before this date. If we successfully appoint, we may close the advert before the stipulated closing date. A place to belong Join a diverse, vibrant community of over 1,300 staff and feel welcome from day one. Whether it's enjoying a cuppa and a chat at our Wellness Cafes, collaborating with your colleagues or making the most of the facilities on our campuses, this is a place you can feel involved, connected and supported. With a benefits package including flexible working opportunities, access to NEST pension scheme and perks package, this is a place where you will feel valued and where you can grow and develop, with a vast range of training and development opportunities available to you to help you progress in your career. It's a place where you can share your ideas, work with people from all kinds of backgrounds, help our students achieve, and together, make a positive difference. Be a part of a dynamic and diverse team that thrives on innovation, creativity, and outstanding outcomes. Our aim is for our workforce to mirror the rich diversity of the individuals and communities we serve, creating an environment where a range of experiences, skills, and viewpoints are valued. Within our inclusive workplace, everyone is given the opportunity to belong. As part of this we are happy to consider any reasonable adjustments that successful candidates may need. Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role. Please note if you have previously been unsuccessful in applying for this specific role, please refrain from submitting another application. We may close this advert sooner if we get the right candidates apply.
Customer Service Handler TEMP Leicester Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor. • A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC). • A professional and high-quality customer service experience. • An effective and timely resolution to all queries received through the helpdesk • Support patients and external clients, ensuring that they are welcomed to the Trust. • Support to the Trust in providing high quality care to its patients • Continuous support to the Customer Services Manager • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate. • Entering the work requests into the correct section of the CAFM system • Transferring calls to other services as required in line with service procedures. The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed. #
May 14, 2024
Seasonal
Customer Service Handler TEMP Leicester Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor. • A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC). • A professional and high-quality customer service experience. • An effective and timely resolution to all queries received through the helpdesk • Support patients and external clients, ensuring that they are welcomed to the Trust. • Support to the Trust in providing high quality care to its patients • Continuous support to the Customer Services Manager • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate. • Entering the work requests into the correct section of the CAFM system • Transferring calls to other services as required in line with service procedures. The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed. #
Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to the client and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines. To carry out duties in accordance with instructions by your Reception Services Line Manager and the client. To produce a monthly service report and host Monthly Service Reviews with your line manager and Building Management, including KPI's. To manage the receptionist and delegate any reasonable additional requests the client may have. To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary. To take ownership of the of the current visitor management system, providing content to support the buildings occupier platform including administrating new users. To actively participate in the training of cover staff Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Skills, Knowledge and Experience Good organisational skills Professional Flexible Reliable Experience in managing people Extensive front of house knowledge Working Hours - 8-5pm/9-6pm Salary - £33,000 Please see our Benefits Booklet for more information.
May 11, 2024
Full time
Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to the client and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all. Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You must adhere to the dress and appearance guidelines. To carry out duties in accordance with instructions by your Reception Services Line Manager and the client. To produce a monthly service report and host Monthly Service Reviews with your line manager and Building Management, including KPI's. To manage the receptionist and delegate any reasonable additional requests the client may have. To acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary. To take ownership of the of the current visitor management system, providing content to support the buildings occupier platform including administrating new users. To actively participate in the training of cover staff Establish a professional working relationship with your Team, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company at all times. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken. Skills, Knowledge and Experience Good organisational skills Professional Flexible Reliable Experience in managing people Extensive front of house knowledge Working Hours - 8-5pm/9-6pm Salary - £33,000 Please see our Benefits Booklet for more information.
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: £37,000 - £42,000 + Full Benefits Package Details: Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs/WANs/VPNs/TCP/IP/Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview. Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT/Computing/Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future) . IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.
May 11, 2024
Full time
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: £37,000 - £42,000 + Full Benefits Package Details: Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs/WANs/VPNs/TCP/IP/Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview. Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT/Computing/Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future) . IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 11, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We have a great opportunity for a Maintenance Operative - Plumbing Bias. This will be to join our team based in Stockport - Unit 2 - Kennedy Way. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. Working pattern is Monday to Friday 8am-4pm Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
May 10, 2024
Full time
We have a great opportunity for a Maintenance Operative - Plumbing Bias. This will be to join our team based in Stockport - Unit 2 - Kennedy Way. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. Working pattern is Monday to Friday 8am-4pm Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Assistant Contract Manager Midlands 50,000 - 55,000 + Car allowance + Benefits Mainstay is currently working with a well-established company who are looking for an Assistant Contract Manager to support the contract manager in overseeing the maintenance and projects of a PFI contract covering numerous sites within the Midlands. Our client is a business that offers continuous support and invests a huge amount in their staff and retention. They have grown due to their diverse approach and exhibit strong company values. The ideal candidate will be adaptable and able to deliver contractual discussions with positivity by presenting solutions for the client. Role- As an Assistant Contract Manager, you will help manage a single contract covering multiple sites within the Midlands Management of the day-to-day operations including but not limited to staff performance and appraisals. Managing holiday and sickness and personal performance of staff members Overseeing the PPMs and reactive works across the sites Working closely with the Contract manager and director to oversee budgets. Managing multiple different M&E projects across multiple sites Managing a team of Hard services supervisors and multi-skilled engineers such as Electrical, Gas, HVAC, and Fabric Provide leadership, and ensure the planned development of the contract, to ensure that contractual commitments are met and exceeded. Support the Helpdesk in achieving high levels of customer satisfaction Ensure client satisfaction levels are at a constantly high level, leading to the development of the contract to increase the portfolio/contract responsibilities. Meet with clients to establish steady lines of communication and attend monthly client meetings where required. Ensure appropriate contract review, audit, and control systems to ensure statutory, policy, and contractual commitments are met. Client- A FM service provider Candidate- The right candidate will have a technical background with qualifications in either Electrical or Mechanical Engineering e.g. City and Guilds or NVQ Previous experience in a similar role essential ideally working for a facilities management provider covering a PFI contract Experience within a trade, ideally M&E background with Hard services qualifications Previous experience managing a range of M&E Projects Strong communication skills with the ability to negotiate and deal with difficult situations diplomatically Able to present and all levels Strong leadership qualities and desire to drive change from the front
May 08, 2024
Full time
Assistant Contract Manager Midlands 50,000 - 55,000 + Car allowance + Benefits Mainstay is currently working with a well-established company who are looking for an Assistant Contract Manager to support the contract manager in overseeing the maintenance and projects of a PFI contract covering numerous sites within the Midlands. Our client is a business that offers continuous support and invests a huge amount in their staff and retention. They have grown due to their diverse approach and exhibit strong company values. The ideal candidate will be adaptable and able to deliver contractual discussions with positivity by presenting solutions for the client. Role- As an Assistant Contract Manager, you will help manage a single contract covering multiple sites within the Midlands Management of the day-to-day operations including but not limited to staff performance and appraisals. Managing holiday and sickness and personal performance of staff members Overseeing the PPMs and reactive works across the sites Working closely with the Contract manager and director to oversee budgets. Managing multiple different M&E projects across multiple sites Managing a team of Hard services supervisors and multi-skilled engineers such as Electrical, Gas, HVAC, and Fabric Provide leadership, and ensure the planned development of the contract, to ensure that contractual commitments are met and exceeded. Support the Helpdesk in achieving high levels of customer satisfaction Ensure client satisfaction levels are at a constantly high level, leading to the development of the contract to increase the portfolio/contract responsibilities. Meet with clients to establish steady lines of communication and attend monthly client meetings where required. Ensure appropriate contract review, audit, and control systems to ensure statutory, policy, and contractual commitments are met. Client- A FM service provider Candidate- The right candidate will have a technical background with qualifications in either Electrical or Mechanical Engineering e.g. City and Guilds or NVQ Previous experience in a similar role essential ideally working for a facilities management provider covering a PFI contract Experience within a trade, ideally M&E background with Hard services qualifications Previous experience managing a range of M&E Projects Strong communication skills with the ability to negotiate and deal with difficult situations diplomatically Able to present and all levels Strong leadership qualities and desire to drive change from the front
Role Summary My client is a vibrant and esteemed academic institution. The College's main site, in the centre of Oxford, comprises of historic listed Cotswold stone buildings, dating back as far as the seventeenth century, sitting alongside a recently built modern quad with a café, lecturer theatre, art gallery and teaching spaces in addition to student accommodation. There is a further accommodation complex nearby on the Thames, together with a boat house and sports pavilion. The College's site includes: A mix of Grade 1, Grade2 and Modern buildings with approx 250,000 sq. ft. of floor space 484 bedrooms as part of its accommodation facilities. They are seeking an experienced and dynamic individual to serve as Head of Estates. This role is pivotal in ensuring the effective management and strategic development of the College's physical infrastructure, including its buildings, grounds and facilities. The successful candidate will manage a team comprising of a Maintenance Supervisor, five Maintenance Assistants and a Gardner who are responsible for maintaining the College's estate to the highest standards while supporting the institution's academic mission and broader objectives. Main Responsibilities Strategy and Sustainability Develop and implement strategic plans for the estate in alignment with the College's goals and objectives. Identify opportunities for enhancement and improvement of the estate infrastructure. Champion sustainability initiatives within the College's estates, striving to minimise environmental impact and promote energy efficiency and conservation practices. Financial Management : Manage the maintenance, compliance, refurbishment and small capital works budgets, totalling circa £1m pa, ensuring prudent use of resources and delivery of cost-effective solutions. Manage small capital projects in their entirety, obtaining quotes, hiring contractors and ensuring delivery of projects on time and within budget. Negotiate and contract with external suppliers, develop long term relationships and oversee their work. Infrastructure Management : Manage the College facilities, including buildings, grounds, utilities and services. Ensure compliance with regulatory requirements and health & safety standards. Oversee the scheduling of compliance testing and any specialist inputs, bringing in external contractors as required. Maintenance and Repairs : Update and implement a programme of planned preventative maintenance to ensure the ongoing upkeep of College buildings and infrastructure. Oversee the effective implementation of the maintenance helpdesk, ensuring that reactive repairs are carried out swiftly and cost effectively. Plan and deliver renovation and refurbishment projects, prioritising projects based on the planned preventative maintenance schedule. Capital Projects : Play a lead role in managing major capital projects from inception to completion, including planning, design, procurement, and construction phases. Serve as the main point of contact between project contractors/consultants and the College, ensuring that the day-to-day project activities minimise interruption to College life. Liaise with architects, engineers, contractors and stakeholders to monitor progress and to ensure projects are delivered on time and within budget. Proactively communicate with all members of the College community, keeping them updated on project progress, movement of contractors and consultants, and any potential disruption. Key Events and Critical Incident Management Play a key role in supporting one off and regular large events including the bi-annual College Ball, conferences and College celebratory events. As a senior member of the operations team, ensure that the estate is ready for the return of students and attend, in person, on key dates including the beginning and end of term. Serve as a member of the College's Critical Incident Response Team. Leadership, Management and Stakeholder Engagement Provide strong leadership and direction to the maintenance team, fostering a culture of collaboration, accountability, and excellence, supporting professional development of individual members of the team. As a member of the Senior Leadership Team, contribute to College wide operational planning. Represent the Estates Team at the Buildings and Sustainability Committee of the Governing Body, at Project Steering Committees and at any other relevant meetings. Communicate effectively and build positive relationships both within the College and across the Oxford College Community. Collaborate closely with other operational leaders, academic departments, staff, students and external stakeholders, understanding their needs and priorities regarding the estate. Person Specification Bachelor's degree in a relevant field and/or an advanced degree/professional qualification (for example, in engineering/as a quantity surveyor) an advantage. Extensive experience in estates management, facilities management, or a related field, ideally within a higher education or similar institutional setting. Proven track record of successfully managing complex estates, including maintenance, renovations and capital projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Exceptional communication, negotiation and interpersonal skills. Strategic mindset with the ability to think creatively and problem-solve effectively. Commitment to promoting diversity, equality and inclusion within the workplace.
Apr 28, 2024
Full time
Role Summary My client is a vibrant and esteemed academic institution. The College's main site, in the centre of Oxford, comprises of historic listed Cotswold stone buildings, dating back as far as the seventeenth century, sitting alongside a recently built modern quad with a café, lecturer theatre, art gallery and teaching spaces in addition to student accommodation. There is a further accommodation complex nearby on the Thames, together with a boat house and sports pavilion. The College's site includes: A mix of Grade 1, Grade2 and Modern buildings with approx 250,000 sq. ft. of floor space 484 bedrooms as part of its accommodation facilities. They are seeking an experienced and dynamic individual to serve as Head of Estates. This role is pivotal in ensuring the effective management and strategic development of the College's physical infrastructure, including its buildings, grounds and facilities. The successful candidate will manage a team comprising of a Maintenance Supervisor, five Maintenance Assistants and a Gardner who are responsible for maintaining the College's estate to the highest standards while supporting the institution's academic mission and broader objectives. Main Responsibilities Strategy and Sustainability Develop and implement strategic plans for the estate in alignment with the College's goals and objectives. Identify opportunities for enhancement and improvement of the estate infrastructure. Champion sustainability initiatives within the College's estates, striving to minimise environmental impact and promote energy efficiency and conservation practices. Financial Management : Manage the maintenance, compliance, refurbishment and small capital works budgets, totalling circa £1m pa, ensuring prudent use of resources and delivery of cost-effective solutions. Manage small capital projects in their entirety, obtaining quotes, hiring contractors and ensuring delivery of projects on time and within budget. Negotiate and contract with external suppliers, develop long term relationships and oversee their work. Infrastructure Management : Manage the College facilities, including buildings, grounds, utilities and services. Ensure compliance with regulatory requirements and health & safety standards. Oversee the scheduling of compliance testing and any specialist inputs, bringing in external contractors as required. Maintenance and Repairs : Update and implement a programme of planned preventative maintenance to ensure the ongoing upkeep of College buildings and infrastructure. Oversee the effective implementation of the maintenance helpdesk, ensuring that reactive repairs are carried out swiftly and cost effectively. Plan and deliver renovation and refurbishment projects, prioritising projects based on the planned preventative maintenance schedule. Capital Projects : Play a lead role in managing major capital projects from inception to completion, including planning, design, procurement, and construction phases. Serve as the main point of contact between project contractors/consultants and the College, ensuring that the day-to-day project activities minimise interruption to College life. Liaise with architects, engineers, contractors and stakeholders to monitor progress and to ensure projects are delivered on time and within budget. Proactively communicate with all members of the College community, keeping them updated on project progress, movement of contractors and consultants, and any potential disruption. Key Events and Critical Incident Management Play a key role in supporting one off and regular large events including the bi-annual College Ball, conferences and College celebratory events. As a senior member of the operations team, ensure that the estate is ready for the return of students and attend, in person, on key dates including the beginning and end of term. Serve as a member of the College's Critical Incident Response Team. Leadership, Management and Stakeholder Engagement Provide strong leadership and direction to the maintenance team, fostering a culture of collaboration, accountability, and excellence, supporting professional development of individual members of the team. As a member of the Senior Leadership Team, contribute to College wide operational planning. Represent the Estates Team at the Buildings and Sustainability Committee of the Governing Body, at Project Steering Committees and at any other relevant meetings. Communicate effectively and build positive relationships both within the College and across the Oxford College Community. Collaborate closely with other operational leaders, academic departments, staff, students and external stakeholders, understanding their needs and priorities regarding the estate. Person Specification Bachelor's degree in a relevant field and/or an advanced degree/professional qualification (for example, in engineering/as a quantity surveyor) an advantage. Extensive experience in estates management, facilities management, or a related field, ideally within a higher education or similar institutional setting. Proven track record of successfully managing complex estates, including maintenance, renovations and capital projects. Strong financial acumen and experience in budgeting, financial planning and resource allocation. Excellent leadership and team management skills, with the ability to motivate and inspire staff. Knowledge of health & safety regulations, building codes and compliance requirements. Exceptional communication, negotiation and interpersonal skills. Strategic mindset with the ability to think creatively and problem-solve effectively. Commitment to promoting diversity, equality and inclusion within the workplace.
Description and requirements We are looking for a Handyperson to join our Building Services team on-site at Royal Papworth Hospital in Cambridge. The role will be a 4 on 4 off shift pattern role, to carry out planned preventive and reactive maintenance to the building fabric and to assist with works to the M&E Services, encompassing extra works and emergency procedures. You'll: Handle maintenance and repairs to fire doors, doorframes and any associated fittings & fixtures. Attend to internal areas including walls, partitions, ceilings, skirting's Deal with Painting & Decorating as well as Minor Carpentry repairs to doors, door frames, windows and all over aspects of timber constructions and fixing of shelves and pictures and noticeboards. Handle replacement and installation of all locks General labouring duties including furniture churn, gutter clearances as required. Carry out seasonal gritting Semi-skilled tasks as directed by the Supervisor (helpdesk issued). Ensure maintenance & inspection records are completed and submitted on a timely basis. Assistance with other PPM and extra work requirements in adherence to set engineering standards in accordance with HASWA requirements We're looking for: City & Guilds or equivalent qualification and or experience in commercial building maintenance. IPAF and or PASMA certified would be an advantage. Manual Handling Willing to develop and learn. Ability to provide efficient management and organisation of workload to ensure effective completion is achieved on time. Ability to work unsupervised and be proactive Good Communication skills and an ability to create trust Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Sep 22, 2022
Full time
Description and requirements We are looking for a Handyperson to join our Building Services team on-site at Royal Papworth Hospital in Cambridge. The role will be a 4 on 4 off shift pattern role, to carry out planned preventive and reactive maintenance to the building fabric and to assist with works to the M&E Services, encompassing extra works and emergency procedures. You'll: Handle maintenance and repairs to fire doors, doorframes and any associated fittings & fixtures. Attend to internal areas including walls, partitions, ceilings, skirting's Deal with Painting & Decorating as well as Minor Carpentry repairs to doors, door frames, windows and all over aspects of timber constructions and fixing of shelves and pictures and noticeboards. Handle replacement and installation of all locks General labouring duties including furniture churn, gutter clearances as required. Carry out seasonal gritting Semi-skilled tasks as directed by the Supervisor (helpdesk issued). Ensure maintenance & inspection records are completed and submitted on a timely basis. Assistance with other PPM and extra work requirements in adherence to set engineering standards in accordance with HASWA requirements We're looking for: City & Guilds or equivalent qualification and or experience in commercial building maintenance. IPAF and or PASMA certified would be an advantage. Manual Handling Willing to develop and learn. Ability to provide efficient management and organisation of workload to ensure effective completion is achieved on time. Ability to work unsupervised and be proactive Good Communication skills and an ability to create trust Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Feb 25, 2022
Full time
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Feb 25, 2022
Full time
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Job OverviewThis is a field based, mobile position covering St Albans and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleGasNVQ Level 3 in Heating/Ventilation/Maintenance.COCN1 OR CODNCO1 (domestic to commercial changeover)- Essential.CORT1, TPCP1A, CIGA1, CDGA1, ICPN1- Desirable
Dec 08, 2021
Full time
Job OverviewThis is a field based, mobile position covering St Albans and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleGasNVQ Level 3 in Heating/Ventilation/Maintenance.COCN1 OR CODNCO1 (domestic to commercial changeover)- Essential.CORT1, TPCP1A, CIGA1, CDGA1, ICPN1- Desirable
Job OverviewThis is a field based, mobile position covering Croydon, South London and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleGasNVQ Level 3 in Heating/Ventilation/Maintenance.COCN1 OR CODNCO1 (domestic to commercial changeover)- Essential.CORT1, TPCP1A, CIGA1, CDGA1, ICPN1- Desirable
Dec 08, 2021
Full time
Job OverviewThis is a field based, mobile position covering Croydon, South London and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleGasNVQ Level 3 in Heating/Ventilation/Maintenance.COCN1 OR CODNCO1 (domestic to commercial changeover)- Essential.CORT1, TPCP1A, CIGA1, CDGA1, ICPN1- Desirable
Job OverviewThis is a field based, mobile position covering Glasgow and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleAC/HVACNVQ Level 3 in Air Conditioning/Maintenance- Essential.F Gas Qualification- Essential.
Dec 07, 2021
Full time
Job OverviewThis is a field based, mobile position covering Glasgow and surrounding areas.We are looking for motivated and enthusiastic tradespeople to joint our growing engineering family.Our Skilled Engineers are employed on work that is appropriate to their core and specialist skills. They will, however, be expected to have / acquire elements of other skills which will enable them to work flexibly across trades.Suitable training and up-skilling - May be given, as and when required, to achieve competency and the ability to perform the following (as detailed in responsibilities).Working hours - Although the core working hours are 08:00 to 17:00, there may be a certain degree of flexibility depending on individual circumstances.Main Duties;Provide a reactive and planned pro-active maintenance (PPM) service as per project requirements to all operational assets.Provide a multi-skilled maintenance service, which covers electrical, mechanical and building fabric disciplines.Carry out modifications and installations as and when required.Liaise with contractors or external suppliers where required and clearly communicate technical issues.Ensure that work is carried out to a high standard of quality and in line with current legal standards, company policies and procedures.Maximise availability of all mechanical and electrical equipment through continuous improvement, optimum performance / improved efficiencies and cost reductions.Maintain equipment supported by sound diagnostic and problem solving skills, raising issues as required to the shift supervisor on a timely basis.Maintain, repair, and calibrate electrical, mechanical and instrumentation plant to optimise both reliability and maintainability.Provide a service that ensures all key performance indicators (KPI) / service level agreements (SLA) are met.Take ownership of tools and equipment provided and ensure they are maintained to an appropriate standard - reporting any defects immediately.Provide technical support/input to projects and initiatives.Being responsible for their own work and work of those under supervision, is completed in a safe and diligent manner.Ensure regular feedback on issues arising before, during and following work activities that are completed.Complete any required paperwork and reports accurately and on a timely basis.Complete required training and development in order to maintain competent in the role.Complete other duties as required and directed by the Regional Operations Supervisor or members of the Management Team.Flexibility in work hours to provide cover if required for holidays and sickness absence.Participation in standby rota for emergency calls, outside normal working hours.Familiarise and help to business continuity and the plan for the part of the business you work in.Comply fully with Health, Safety & Environmental policies.Completion of documentation as required, including RAMS and adhere to all associated permits.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriate manager.Health & SafetyFollow Group and company policies and procedures, at all times.Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.Take personal responsibility for Health & Safety matters.What we are looking forAll EngineersExperience of working within commercial properties and installations.Good understanding of current Health & Safety legislation and its application within role.Ability to effectively prioritise own workload.Flexibility and adaptability to change / Flexible approach to work and working hours (subject to the EU Working Time Directive).Pro-active and positive approach to workSelf-motivated.Good knowledge of building Statutory Compliance.Must hold a full UK driver's license.Ability to record work accurately on work sheets and computer based systems.Good communication skills and the ability to work within a team.Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.Responsible for self and others to maintain a safe working environment as per the Health and Safety at Work Act (1974) and subsequent UK and EU amendments.HSE management in accordance with our Quality Management System and all legal and statutory requirements.Provide excellent customer service to building occupants, ensuring they are made aware of work order progress in a timely manner.Able to do the job right and do it right first time, within a pre-determined timescaleAC/HVACNVQ Level 3 in Air Conditioning/Maintenance- Essential.F Gas Qualification- Essential.