We are looking to recruit a Senior Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 13, 2024
Full time
We are looking to recruit a Senior Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
BROWNS RECRUITMENT GROUP LTD
Farnborough, Hampshire
COMPLIANCE HELPDESK ADMINISTRATOR FARNBOROUGH SALARY DOE This is a newly created position for a Compliance Helpdesk Administrator to join our compliance team, reporting directly to the firm's Legal Risk & Compliance Manager on a daily basis. Purpose The successful candidate will be responsible for providing front-line support in relation to processing all daily incoming compliance queries logged through the helpdesk and ensure the firm, and individuals within the firm, practise and promote the highest standards of legal and regulatory compliance, promoting the reputation of the firm and advancing thinking on risk management. Key responsibilities and duties include; Act as first point of contact for internal risk and compliance queries. Provide legal compliance guidance to employees of the Firm. Process all daily incoming risk and compliance queries. Reviewing, processing and responding to queries and issues in relation to: Money Laundering Regulation, UK GDPR, SRA standards and regulations SRA / Data / Compliance breaches, conflicts of interest, client due diligence, sanctions checks and onboarding, client complaints and feedback, suspicious activity reporting; and all other compliance issues arising across the Firm; Reporting findings of all reviews and compliance queries to the Risk & Compliance Manager Recording and monitoring all daily incoming compliance queries and assisting with compiling monthly reports to the Compliance Board, on issues, trends, behaviours and developments. Identifying and escalating any issues that cannot be immediately resolved to the Risk & Compliance Manager. performing additional ad-hoc compliance associated tasks and activities as delegated by the Risk & Compliance Manager. Maintaining the firm's compliance registers; Assisting with and maintaining referrals records; Assisting with compliance file audits; Maintaining the firm's on-line training platform; Assisting with new starter compliance engagement; Assisting the Risk & Compliance Manager with practising certificate renewals; Other associated compliance administration. Supporting the Compliance Administration Assistant as and when required. Working with the Compliance Team to ensure compliance with the firm's plans, policies and procedures. Supporting and promoting the culture of compliance within the firm. Applicants must be able to demonstrate that they are capable of working on their own initiative whilst being a strong team player. An ability to consistently maintain high standards will be essential, as will excellent I.T. skills. Applicants must be educated to degree level, ideally with or working towards an industry related qualification. Preference will be given to candidates who have at least 1 year's compliance experience in the legal industry and a knowledge of Money Laundering Legislation and SRA regulations. Excellent verbal and written communication skills are required for this role and the successful candidate will be articulate, detail orientated and approachable. Salary will be dependent upon experience. Benefits: Bonus Schemes that significantly reward performance. 25 Days Annual Leave, 8 Bank Holidays and a Bonus Day for Christmas. Holiday Buy Back & Carryover Schemes Annual & Long Service Rewards including Gift Vouchers and Bonus Holidays Days Enhanced Maternity, Paternity & Adoption Leave Access to Free Healthcare Services including Online GP Discounted Legal Services Client Referral Bonus Employee Assistance Programme Company Sick Pay Weekly Training Initiatives Access to Free Online Training Courses Monthly Employee Social Events Regular Charitable Events Weekly Free Fresh Produce Local Programme of Food Trucks Access to Onsite Cafes Access to Onsite Gym with Discounted Memberships. Weekly Spin Classes Perkbox with Employer Credit Top Ups Cycle to Work Scheme Free Parking Electric Vehicle Charge Points Free Local Bus Transport
May 13, 2024
Full time
COMPLIANCE HELPDESK ADMINISTRATOR FARNBOROUGH SALARY DOE This is a newly created position for a Compliance Helpdesk Administrator to join our compliance team, reporting directly to the firm's Legal Risk & Compliance Manager on a daily basis. Purpose The successful candidate will be responsible for providing front-line support in relation to processing all daily incoming compliance queries logged through the helpdesk and ensure the firm, and individuals within the firm, practise and promote the highest standards of legal and regulatory compliance, promoting the reputation of the firm and advancing thinking on risk management. Key responsibilities and duties include; Act as first point of contact for internal risk and compliance queries. Provide legal compliance guidance to employees of the Firm. Process all daily incoming risk and compliance queries. Reviewing, processing and responding to queries and issues in relation to: Money Laundering Regulation, UK GDPR, SRA standards and regulations SRA / Data / Compliance breaches, conflicts of interest, client due diligence, sanctions checks and onboarding, client complaints and feedback, suspicious activity reporting; and all other compliance issues arising across the Firm; Reporting findings of all reviews and compliance queries to the Risk & Compliance Manager Recording and monitoring all daily incoming compliance queries and assisting with compiling monthly reports to the Compliance Board, on issues, trends, behaviours and developments. Identifying and escalating any issues that cannot be immediately resolved to the Risk & Compliance Manager. performing additional ad-hoc compliance associated tasks and activities as delegated by the Risk & Compliance Manager. Maintaining the firm's compliance registers; Assisting with and maintaining referrals records; Assisting with compliance file audits; Maintaining the firm's on-line training platform; Assisting with new starter compliance engagement; Assisting the Risk & Compliance Manager with practising certificate renewals; Other associated compliance administration. Supporting the Compliance Administration Assistant as and when required. Working with the Compliance Team to ensure compliance with the firm's plans, policies and procedures. Supporting and promoting the culture of compliance within the firm. Applicants must be able to demonstrate that they are capable of working on their own initiative whilst being a strong team player. An ability to consistently maintain high standards will be essential, as will excellent I.T. skills. Applicants must be educated to degree level, ideally with or working towards an industry related qualification. Preference will be given to candidates who have at least 1 year's compliance experience in the legal industry and a knowledge of Money Laundering Legislation and SRA regulations. Excellent verbal and written communication skills are required for this role and the successful candidate will be articulate, detail orientated and approachable. Salary will be dependent upon experience. Benefits: Bonus Schemes that significantly reward performance. 25 Days Annual Leave, 8 Bank Holidays and a Bonus Day for Christmas. Holiday Buy Back & Carryover Schemes Annual & Long Service Rewards including Gift Vouchers and Bonus Holidays Days Enhanced Maternity, Paternity & Adoption Leave Access to Free Healthcare Services including Online GP Discounted Legal Services Client Referral Bonus Employee Assistance Programme Company Sick Pay Weekly Training Initiatives Access to Free Online Training Courses Monthly Employee Social Events Regular Charitable Events Weekly Free Fresh Produce Local Programme of Food Trucks Access to Onsite Cafes Access to Onsite Gym with Discounted Memberships. Weekly Spin Classes Perkbox with Employer Credit Top Ups Cycle to Work Scheme Free Parking Electric Vehicle Charge Points Free Local Bus Transport
Estates AdministratorHours: 37 hours per week; Monday to Thursday 8.00am - 4.30pm and Friday 8.00am - 3.45pmLocation: PerthPay rate: £14.72 per hourDuration: Starting ASAP to end of June with possible extension Pertemps are recruiting on behalf of our well-known Public Sector client for an Estates Administrator on a temporary contract starting as soon as possible.A Basic Disclosure issued in the last 12 months is required or you must be willing to willing to apply (£25). Main Purpose of the Role: To provide administration support to Estates Maintenance teams ensuring auditable systems are in place to provide assurance that compliance is maintained throughout all administration processes and procedures.M ain Duties: Carry out general administrative duties: attend meetings and facilitate the taking of minutes, provide reports, create and update spreadsheets, provide Management information, transcript data, manage calendars Operation of the Maintenance Helpdesk facility ensuring all reported tasks are supplied timeously to the relevant maintenance staff Point of contact for the logging and booking of planned and emergency reactive maintenance service visits from service providers ensuring that the effective use of resource is considered Ensure accurate and up to date records are compiled relating to absence, annual leave, toil, overtime and on call for estates staff and are maintained Day to day operation of computerised systems such as the Computerised Maintenance Management System (CMMS), Financial System (Agresso) and management of internal systems such as staff attendance and training Administration of procurement processes eg registration, receipt, and ordering of goods and materials required and completions of all relevant procurement and administration documentation Key Skills and Experience: Proficient in the use of IT systems and software including packages such as Excel, Word and Outlook. Experience of carrying out general administration duties within a busy office setting Experience of dealing with and managing high volumes of telephone and e-mail enquiries Proven knowledge of finance and procurement policies and processes To be considered for this role, please apply online now with your up to date CV.
May 12, 2024
Full time
Estates AdministratorHours: 37 hours per week; Monday to Thursday 8.00am - 4.30pm and Friday 8.00am - 3.45pmLocation: PerthPay rate: £14.72 per hourDuration: Starting ASAP to end of June with possible extension Pertemps are recruiting on behalf of our well-known Public Sector client for an Estates Administrator on a temporary contract starting as soon as possible.A Basic Disclosure issued in the last 12 months is required or you must be willing to willing to apply (£25). Main Purpose of the Role: To provide administration support to Estates Maintenance teams ensuring auditable systems are in place to provide assurance that compliance is maintained throughout all administration processes and procedures.M ain Duties: Carry out general administrative duties: attend meetings and facilitate the taking of minutes, provide reports, create and update spreadsheets, provide Management information, transcript data, manage calendars Operation of the Maintenance Helpdesk facility ensuring all reported tasks are supplied timeously to the relevant maintenance staff Point of contact for the logging and booking of planned and emergency reactive maintenance service visits from service providers ensuring that the effective use of resource is considered Ensure accurate and up to date records are compiled relating to absence, annual leave, toil, overtime and on call for estates staff and are maintained Day to day operation of computerised systems such as the Computerised Maintenance Management System (CMMS), Financial System (Agresso) and management of internal systems such as staff attendance and training Administration of procurement processes eg registration, receipt, and ordering of goods and materials required and completions of all relevant procurement and administration documentation Key Skills and Experience: Proficient in the use of IT systems and software including packages such as Excel, Word and Outlook. Experience of carrying out general administration duties within a busy office setting Experience of dealing with and managing high volumes of telephone and e-mail enquiries Proven knowledge of finance and procurement policies and processes To be considered for this role, please apply online now with your up to date CV.
Estates AdministratorHours: 37 hours per week; Monday to Thursday 8.00am - 4.30pm and Friday 8.00am - 3.45pmLocation: PeterheadPay rate: £14.72 per hourDuration: Starting ASAP for 2-3 months with possible extension Pertemps are recruiting on behalf of our well-known Public Sector client for an Estates Administrator on a temporary contract starting as soon as possible.A Basic Disclosure issued in the last 12 months is required or you must be willing to willing to apply (£25). Main Purpose of the Role: To provide administration support to Estates Maintenance teams ensuring auditable systems are in place to provide assurance that compliance is maintained throughout all administration processes and procedures. Main Duties: Carry out general administrative duties: attend meetings and facilitate the taking of minutes, provide reports, create and update spreadsheets, provide Management information, transcript data, manage calendars Operation of the Maintenance Helpdesk facility ensuring all reported tasks are supplied timeously to the relevant maintenance staff Point of contact for the logging and booking of planned and emergency reactive maintenance service visits from service providers ensuring that the effective use of resource is considered Ensure accurate and up to date records are compiled relating to absence, annual leave, toil, overtime and on call for estates staff and are maintained Day to day operation of computerised systems such as the Computerised Maintenance Management System (CMMS), Financial System (Agresso) and management of internal systems such as staff attendance and training Administration of procurement processes eg registration, receipt, and ordering of goods and materials required and completions of all relevant procurement and administration documentation Key Skills and Experience: Proficient in the use of IT systems and software including packages such as Excel, Word and Outlook. Experience of carrying out general administration duties within a busy office setting Experience of dealing with and managing high volumes of telephone and e-mail enquiries Proven knowledge of finance and procurement policies and processes To be considered for this role, please apply online now with your up to date CV.
May 12, 2024
Full time
Estates AdministratorHours: 37 hours per week; Monday to Thursday 8.00am - 4.30pm and Friday 8.00am - 3.45pmLocation: PeterheadPay rate: £14.72 per hourDuration: Starting ASAP for 2-3 months with possible extension Pertemps are recruiting on behalf of our well-known Public Sector client for an Estates Administrator on a temporary contract starting as soon as possible.A Basic Disclosure issued in the last 12 months is required or you must be willing to willing to apply (£25). Main Purpose of the Role: To provide administration support to Estates Maintenance teams ensuring auditable systems are in place to provide assurance that compliance is maintained throughout all administration processes and procedures. Main Duties: Carry out general administrative duties: attend meetings and facilitate the taking of minutes, provide reports, create and update spreadsheets, provide Management information, transcript data, manage calendars Operation of the Maintenance Helpdesk facility ensuring all reported tasks are supplied timeously to the relevant maintenance staff Point of contact for the logging and booking of planned and emergency reactive maintenance service visits from service providers ensuring that the effective use of resource is considered Ensure accurate and up to date records are compiled relating to absence, annual leave, toil, overtime and on call for estates staff and are maintained Day to day operation of computerised systems such as the Computerised Maintenance Management System (CMMS), Financial System (Agresso) and management of internal systems such as staff attendance and training Administration of procurement processes eg registration, receipt, and ordering of goods and materials required and completions of all relevant procurement and administration documentation Key Skills and Experience: Proficient in the use of IT systems and software including packages such as Excel, Word and Outlook. Experience of carrying out general administration duties within a busy office setting Experience of dealing with and managing high volumes of telephone and e-mail enquiries Proven knowledge of finance and procurement policies and processes To be considered for this role, please apply online now with your up to date CV.
About The Role At OCS Group, we are recruiting an Operational Administrator, who will manage a high volume of transactions via various methods including telephony (inbound & outbound), order processing, email traffic and maintenance of files which will be audited for compliance purposes. You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's & and KPI's where applicable, always delivering customer service excellence. You will be working Monday to Friday, 08:00 to 16:00, on a permanent full-time basis; 20 hours per week. Main duties and responsibilities of the role: To support the Healthcare & Education sector through general office duties. Performing activities such as: dealing with stream of inbound/outbound phone calls, order input, general enquires/query resolution, email traffic, scanning, filing and photocopying & maintenance of files. This role requires versatility due to the varied nature of the activities Supporting helpdesk by monitoring tasks to be kept within SLA levels Inputting data accurately and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system To collate and prepare weekly/monthly client KPI reports to agreed SLA timescales. Capturing all required data for analysis by both account managers and clients. You will be required to collate data around both financial and service level KPI's Experience : An excellent knowledge of Microsoft Office/Excel Strong organisational and administration skills Previous demonstratable customer service experience Experience in a call handling & administration environment essential Requirements : You must be self-motivated, flexible, able to work under pressure and able to work under your own initiative as well as being a team player. Computer literacy and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft Office/ Excel is paramount whilst carrying out this role. To provide a high level of administration to internal and external customers for the Healthcare & Education sector About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
May 12, 2024
Full time
About The Role At OCS Group, we are recruiting an Operational Administrator, who will manage a high volume of transactions via various methods including telephony (inbound & outbound), order processing, email traffic and maintenance of files which will be audited for compliance purposes. You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's & and KPI's where applicable, always delivering customer service excellence. You will be working Monday to Friday, 08:00 to 16:00, on a permanent full-time basis; 20 hours per week. Main duties and responsibilities of the role: To support the Healthcare & Education sector through general office duties. Performing activities such as: dealing with stream of inbound/outbound phone calls, order input, general enquires/query resolution, email traffic, scanning, filing and photocopying & maintenance of files. This role requires versatility due to the varied nature of the activities Supporting helpdesk by monitoring tasks to be kept within SLA levels Inputting data accurately and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system To collate and prepare weekly/monthly client KPI reports to agreed SLA timescales. Capturing all required data for analysis by both account managers and clients. You will be required to collate data around both financial and service level KPI's Experience : An excellent knowledge of Microsoft Office/Excel Strong organisational and administration skills Previous demonstratable customer service experience Experience in a call handling & administration environment essential Requirements : You must be self-motivated, flexible, able to work under pressure and able to work under your own initiative as well as being a team player. Computer literacy and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft Office/ Excel is paramount whilst carrying out this role. To provide a high level of administration to internal and external customers for the Healthcare & Education sector About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Our lovely client, a growing family residential property agent. They are looking for a proactive Administrator and Front of House to assist, support, and enable their office to run smoothly and efficiently. It is a lovely office environment with a great team. 1 Saturday every 6 weeks is required in the office. With a half day off in lieu in the week. Duties include but are not limited to ensuring: That all post is delivered to the post office and recorded as required. That all cheque payments are delivered to the bank and authorised as required. That the office & kitchen supplies & equipment are maintained at sufficient levels and ordered in a timely manner. That all office equipment is functioning properly and promptly repaired as required. That the office is clean and tidy That guests are greeted in a professional and appropriate manner and refreshments are offered when appropriate. That all general incoming calls are answered, and messages are responsibly taken. That all incoming post is opened and distributed as required. That all facility management issues for the office are dealt with in a timely manner That all health & safety and first aid notices are to date and displayed in the office The FRA for the office is done on a regular basis and filled. The office TV license is updated annually. That the Branding is consistent on all collateral. Scan ad-hoc invoices onto the server Ensure Boardroom is prepared for meetings. Respond to general emails or re-directing where required, in particular those addressed to the Helpdesk. The Helpdesk Outlook folder should be empty at the end of each day. Maintain high levels of tidiness at the front desk and reception area. Assist with letting/sales enquiries and attend viewings if necessary. Take meter readings and ensure correct documentation. Assist the residential team where needed. With regret we cannot respond to unsuccessful applicants.
May 11, 2024
Full time
Our lovely client, a growing family residential property agent. They are looking for a proactive Administrator and Front of House to assist, support, and enable their office to run smoothly and efficiently. It is a lovely office environment with a great team. 1 Saturday every 6 weeks is required in the office. With a half day off in lieu in the week. Duties include but are not limited to ensuring: That all post is delivered to the post office and recorded as required. That all cheque payments are delivered to the bank and authorised as required. That the office & kitchen supplies & equipment are maintained at sufficient levels and ordered in a timely manner. That all office equipment is functioning properly and promptly repaired as required. That the office is clean and tidy That guests are greeted in a professional and appropriate manner and refreshments are offered when appropriate. That all general incoming calls are answered, and messages are responsibly taken. That all incoming post is opened and distributed as required. That all facility management issues for the office are dealt with in a timely manner That all health & safety and first aid notices are to date and displayed in the office The FRA for the office is done on a regular basis and filled. The office TV license is updated annually. That the Branding is consistent on all collateral. Scan ad-hoc invoices onto the server Ensure Boardroom is prepared for meetings. Respond to general emails or re-directing where required, in particular those addressed to the Helpdesk. The Helpdesk Outlook folder should be empty at the end of each day. Maintain high levels of tidiness at the front desk and reception area. Assist with letting/sales enquiries and attend viewings if necessary. Take meter readings and ensure correct documentation. Assist the residential team where needed. With regret we cannot respond to unsuccessful applicants.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 11, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Facilities Helpdesk Administrator- Sevenoaks Kent- 26k- Perm role. My client, a leading maintenance company are currently recruiting for an experienced Helpdesk Administrator to join their busy team. The hours for this position are Monday to Friday and hours will be either 9am - 6pm/8am - 5pm Please do not apply to this role unless you have proven helpdesk experience within the Facilities Management Industry Person Specification General Facilities Helpdesk duties PPMs Raising Purchase Orders Scheduling Engineers for works Closing down jobs when completed Monitoring mailboxes Logging and following up of Emergency call out orders Ensuring all the jobs are completed Answering high volume inbound calls Uploading jobs on the system Managing client portals Ability to prioritise own workload and meet deadlines Providing clients with updates on progression of works Providing support where needed Working to tight timescales as part of a high-performing team Any other work as assigned by manager Liaise with engineers to book follow on jobs for customers
May 11, 2024
Full time
Facilities Helpdesk Administrator- Sevenoaks Kent- 26k- Perm role. My client, a leading maintenance company are currently recruiting for an experienced Helpdesk Administrator to join their busy team. The hours for this position are Monday to Friday and hours will be either 9am - 6pm/8am - 5pm Please do not apply to this role unless you have proven helpdesk experience within the Facilities Management Industry Person Specification General Facilities Helpdesk duties PPMs Raising Purchase Orders Scheduling Engineers for works Closing down jobs when completed Monitoring mailboxes Logging and following up of Emergency call out orders Ensuring all the jobs are completed Answering high volume inbound calls Uploading jobs on the system Managing client portals Ability to prioritise own workload and meet deadlines Providing clients with updates on progression of works Providing support where needed Working to tight timescales as part of a high-performing team Any other work as assigned by manager Liaise with engineers to book follow on jobs for customers
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people. Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support. Responsibilities include: Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required. Setting up new users / desk moves Installing software and hardware upgrades Repairing and maintaining IT systems, servers and networks. Providing Backups and Disaster Recovery. Creating and updating any relevant technical documentation. Assisting with any existing and new IT projects. Skills / Experience required: Experience with Office 365 support and administration Knowledge of Azure (desirable) Microsoft Exchange Active Directory Windows Server / Window Operating Systems Understanding of IT security policies / procedures Excellent communication and troubleshooting skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 11, 2024
Full time
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people. Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support. Responsibilities include: Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required. Setting up new users / desk moves Installing software and hardware upgrades Repairing and maintaining IT systems, servers and networks. Providing Backups and Disaster Recovery. Creating and updating any relevant technical documentation. Assisting with any existing and new IT projects. Skills / Experience required: Experience with Office 365 support and administration Knowledge of Azure (desirable) Microsoft Exchange Active Directory Windows Server / Window Operating Systems Understanding of IT security policies / procedures Excellent communication and troubleshooting skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Projects Administrator Fixed Term until 31st March 2025 The position requires the candidate to work an average of 40 hours per week, days Monday to Friday. But flexible around the demands are requirements of the relevant projects which may include occasional evening and weekend working. Your Time at Work The primary function is to coordinate all project related administration for DWP projects. The individual will also complete tasks assigned by the Support Service Project Team supporting coordination and administration of the PMO supporting the delivery of the change projects and programs The individual will ensure that milestones are met, reporting is robust to ensure the objectives are met and financial penalties are kept to a minimum. Our Perfect Worker Responsibilities: Production of plans and supporting project documentation to support delivery of project within required timescales Manage any changes and update stakeholders as required Coordination and action of project meeting minutes Liaise with project stakeholders Update and action work orders as required by the helpdesk Project MI management & production Focal point for project focused admin Work with Commercial ops to ensure cost information is correct Production of plans and supporting project documentation to support delivery of project within required timescales Maintenance and updates of Project plans and trackers Supporting the Support Services team and wider project team with ad hoc projects as required Adhering to and improving administration processes and procedures Core competencies: Excellent Communications Skills both verbal & written Proficient computer skills including Google Ability to work with detailed information Ability to create reports and work with detailed information Basic understanding of project processes and governance Strong planning & organisation skills Ability to work with detailed information Ability to create reports and work with detailed analysis Intermediate IT and technical skills. Understanding of the google office environment Teamwork Self-management Customer focus. Able to deal with complexity under time pressure Key performance indicators: Meeting specific milestones Delivering to the required levels of quality and thoroughness Projects delivered on time Delivery within agreed costs and budgets Key Information and Benefits 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) Workplace pension scheme Life assurance benefit Financial support for SIA Licence & renewal Contributory Healthcare Scheme Eyecare vouchers Employee Discount Schemes Progression, training & development opportunities Refer a friend scheme Free uniform provided About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
May 11, 2024
Seasonal
Projects Administrator Fixed Term until 31st March 2025 The position requires the candidate to work an average of 40 hours per week, days Monday to Friday. But flexible around the demands are requirements of the relevant projects which may include occasional evening and weekend working. Your Time at Work The primary function is to coordinate all project related administration for DWP projects. The individual will also complete tasks assigned by the Support Service Project Team supporting coordination and administration of the PMO supporting the delivery of the change projects and programs The individual will ensure that milestones are met, reporting is robust to ensure the objectives are met and financial penalties are kept to a minimum. Our Perfect Worker Responsibilities: Production of plans and supporting project documentation to support delivery of project within required timescales Manage any changes and update stakeholders as required Coordination and action of project meeting minutes Liaise with project stakeholders Update and action work orders as required by the helpdesk Project MI management & production Focal point for project focused admin Work with Commercial ops to ensure cost information is correct Production of plans and supporting project documentation to support delivery of project within required timescales Maintenance and updates of Project plans and trackers Supporting the Support Services team and wider project team with ad hoc projects as required Adhering to and improving administration processes and procedures Core competencies: Excellent Communications Skills both verbal & written Proficient computer skills including Google Ability to work with detailed information Ability to create reports and work with detailed information Basic understanding of project processes and governance Strong planning & organisation skills Ability to work with detailed information Ability to create reports and work with detailed analysis Intermediate IT and technical skills. Understanding of the google office environment Teamwork Self-management Customer focus. Able to deal with complexity under time pressure Key performance indicators: Meeting specific milestones Delivering to the required levels of quality and thoroughness Projects delivered on time Delivery within agreed costs and budgets Key Information and Benefits 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) Workplace pension scheme Life assurance benefit Financial support for SIA Licence & renewal Contributory Healthcare Scheme Eyecare vouchers Employee Discount Schemes Progression, training & development opportunities Refer a friend scheme Free uniform provided About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 11, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A high growth technology business based in North Bristol are looking for a new Administrator to join the team due to growth and performance! You will be responsible for: You will provide sales administration support to the sales team Processing quotes and orders through the CRM (SalesForce) Maintaining accurate CRM notes is a key part of your role As the Sales Administrator you will be sourcing products to ensure a competitive price and short lead time Quality checking and approving sales orders Raising of sales orders & purchase orders into Sage You will also be liaising with suppliers, managing lead times & order updates Collaborate with internal departments to ensure complete end to end management of orders and queries Dealing with incoming Customer Care calls, emails and helpdesk tickets in a professional and timely manner You will have the following skills and experience: You will need to have strong administrative experience You will also need to have used a CRM such SalesForce If you have used Sage this is also beneficial, please highlight within your CV Strong relationship building skills, communication and ability to work proactively
May 10, 2024
Full time
A high growth technology business based in North Bristol are looking for a new Administrator to join the team due to growth and performance! You will be responsible for: You will provide sales administration support to the sales team Processing quotes and orders through the CRM (SalesForce) Maintaining accurate CRM notes is a key part of your role As the Sales Administrator you will be sourcing products to ensure a competitive price and short lead time Quality checking and approving sales orders Raising of sales orders & purchase orders into Sage You will also be liaising with suppliers, managing lead times & order updates Collaborate with internal departments to ensure complete end to end management of orders and queries Dealing with incoming Customer Care calls, emails and helpdesk tickets in a professional and timely manner You will have the following skills and experience: You will need to have strong administrative experience You will also need to have used a CRM such SalesForce If you have used Sage this is also beneficial, please highlight within your CV Strong relationship building skills, communication and ability to work proactively
Our client is an established national Facilities Management and Maintenance provider Job Details Administrator required to join a service and maintenance administration team, based in a regional Plymouth Office. Main Duties: Effectively deal with Reactive and PPM works, from initial raising of jobs through to invoicing, in a timely manner. Accurate inputting of information on IMS database or other reports. Maintaining excellent client relationships and contract and client records. Dealing with sub-contractors and raising orders when necessary. General administrative tasks as necessary when required. Main working relationships: Management Helpdesk Team, Engineering staff and Clients Finance Team Qualifications & Experience: Minimum GCSE s grade C or above in Maths & English. Preferable NVQ or equivalent in Business Administration or Customer Service. Candidates are required to have customer interface skills, good telephone and communication skills and be able to prioritise workloads. Have excellent IT skills in Microsoft Office/Excel packages. it is preferable, but not essential, that candidates have experience working on maintenance / service desk software systems. 37 hrs Mon-Fri. If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. Vital Human Resources is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. £24,024 salary per annum, Plus annual bonus 25 days holiday (plus bank hols)
May 10, 2024
Full time
Our client is an established national Facilities Management and Maintenance provider Job Details Administrator required to join a service and maintenance administration team, based in a regional Plymouth Office. Main Duties: Effectively deal with Reactive and PPM works, from initial raising of jobs through to invoicing, in a timely manner. Accurate inputting of information on IMS database or other reports. Maintaining excellent client relationships and contract and client records. Dealing with sub-contractors and raising orders when necessary. General administrative tasks as necessary when required. Main working relationships: Management Helpdesk Team, Engineering staff and Clients Finance Team Qualifications & Experience: Minimum GCSE s grade C or above in Maths & English. Preferable NVQ or equivalent in Business Administration or Customer Service. Candidates are required to have customer interface skills, good telephone and communication skills and be able to prioritise workloads. Have excellent IT skills in Microsoft Office/Excel packages. it is preferable, but not essential, that candidates have experience working on maintenance / service desk software systems. 37 hrs Mon-Fri. If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly. Vital Human Resources is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation. £24,024 salary per annum, Plus annual bonus 25 days holiday (plus bank hols)
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
May 10, 2024
Full time
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
Your new company A healthcare solutions company Your new role Customer support helpdesk advisor This role will involve dealing with all incoming enquiries from users regarding the company products. The customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales. What you'll need to succeed Excellent verbal communication skills Ability to write clearly and concisely without spelling mistakes and grammatical errors Polite and courteous at all times Punctual Attention to detail Excellent troubleshooting skills Good IT skills Ability to identify potential risk Able to identify the importance of customer queries Ability to organise own workload and to work unsupervised Understanding of when to escalate issues to other members of the team or ask for help Ensure deadlines are met Adaptable and responsive to change Able to work with others and comfortable working in a small team Able to communicate needs in a planned way for example to other team members Operates well under pressure Strong understanding of our products layout and functionality (comprehensive training will be provided) Confidence in liaison with senior staff of potential clients/partners Desirable Salesforce experience Website build experience, specifically WordPress What you'll get in return Salary: Competitive Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 10, 2024
Full time
Your new company A healthcare solutions company Your new role Customer support helpdesk advisor This role will involve dealing with all incoming enquiries from users regarding the company products. The customers consist of varying medical professionals across the UK. The enquiries include general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales. What you'll need to succeed Excellent verbal communication skills Ability to write clearly and concisely without spelling mistakes and grammatical errors Polite and courteous at all times Punctual Attention to detail Excellent troubleshooting skills Good IT skills Ability to identify potential risk Able to identify the importance of customer queries Ability to organise own workload and to work unsupervised Understanding of when to escalate issues to other members of the team or ask for help Ensure deadlines are met Adaptable and responsive to change Able to work with others and comfortable working in a small team Able to communicate needs in a planned way for example to other team members Operates well under pressure Strong understanding of our products layout and functionality (comprehensive training will be provided) Confidence in liaison with senior staff of potential clients/partners Desirable Salesforce experience Website build experience, specifically WordPress What you'll get in return Salary: Competitive Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Facilities Contract Support Administrator- Warrington- 25k- Permanent Position My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to join their team based in Warrington. General Administration Duties Supporting the Contract Management team to deliver high levels of contract management to 35 health centres across the North West and London, which is a key enabler for our clients to deliver patient care Creating and developing relationships with our key stakeholders and customers Administration of the calendar of obligations for contract deliverables (annual reporting deadlines etc) Producing and reviewing Payment Mechanism reports, chasing live tasks to drive completion on time, escalating potential breaches to the Contract Manager Owner of action updates for client meetings, collating and delivering updates in a timely and accurate manner Working with the Contract Manager to review Availability Claims and calculate potential deductions as required for review by the National Operations Manager Production of all ad-hoc and contract reporting to ensure timely and accurate submission. Administration of the Latent Defect Process, notification submission and owner of Defect Tracker with attendance at Defect meetings to support the Contract Manager as required. Assisting the Contract Manager with reviews of O&M, RDS, drawings etc as required Supporting the Contract Manager to develop and administrate plans to deliver objectives, KPIs, Continuous Improvement Indicators and any other indicators as required to ensure optimal service delivery and customer satisfaction Assist with production of procedures, training materials and process maps as required Collate any supply chain information required to support the Contract Manager in the governance of review meetings etc. Interface with Helpdesk and Planned Maintenance teams to ensure alignment of processes centred around contractual deliverables, working with the Contract Management team. Responsible for recording, documenting, and monitoring all key contractual obligations and deliverables with the Contract Manager.
May 10, 2024
Full time
Facilities Contract Support Administrator- Warrington- 25k- Permanent Position My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Contract Support Administrator to join their team based in Warrington. General Administration Duties Supporting the Contract Management team to deliver high levels of contract management to 35 health centres across the North West and London, which is a key enabler for our clients to deliver patient care Creating and developing relationships with our key stakeholders and customers Administration of the calendar of obligations for contract deliverables (annual reporting deadlines etc) Producing and reviewing Payment Mechanism reports, chasing live tasks to drive completion on time, escalating potential breaches to the Contract Manager Owner of action updates for client meetings, collating and delivering updates in a timely and accurate manner Working with the Contract Manager to review Availability Claims and calculate potential deductions as required for review by the National Operations Manager Production of all ad-hoc and contract reporting to ensure timely and accurate submission. Administration of the Latent Defect Process, notification submission and owner of Defect Tracker with attendance at Defect meetings to support the Contract Manager as required. Assisting the Contract Manager with reviews of O&M, RDS, drawings etc as required Supporting the Contract Manager to develop and administrate plans to deliver objectives, KPIs, Continuous Improvement Indicators and any other indicators as required to ensure optimal service delivery and customer satisfaction Assist with production of procedures, training materials and process maps as required Collate any supply chain information required to support the Contract Manager in the governance of review meetings etc. Interface with Helpdesk and Planned Maintenance teams to ensure alignment of processes centred around contractual deliverables, working with the Contract Management team. Responsible for recording, documenting, and monitoring all key contractual obligations and deliverables with the Contract Manager.
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 10, 2024
Contractor
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
About The Role We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. KH Engineering Services Limited are an equal opportunities employer
May 10, 2024
Full time
About The Role We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. KH Engineering Services Limited are an equal opportunities employer
JAG Programme Administrator- London Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office Hybrid working - Regents Park Temp role starting Immediately for 1-2 Months £24,652- £15 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
May 10, 2024
Seasonal
JAG Programme Administrator- London Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office Hybrid working - Regents Park Temp role starting Immediately for 1-2 Months £24,652- £15 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
Gordon Yates Recruitment Consultancy
City, Liverpool
JAG Programme Administrator- Liverpool Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office Hybrid working - Temp role starting Immediately for 1-2 Months £21,652- £13 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.
May 10, 2024
Seasonal
JAG Programme Administrator- Liverpool Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their Liverpool Office Hybrid working - Temp role starting Immediately for 1-2 Months £21,652- £13 an hour What will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services to register with the accreditation/ certification scheme, making clear the benefits of accreditation/certification. Organise accreditation assessments and process applications and results. Liaise with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists. Preparing training material including packs and online documentation. Collating and reporting on feedback from training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Financial responsibility Contribute to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences. Receive and check invoices using a range of systems. Experience Essential Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience. Desirable Experience of administration in a healthcare or related context.