We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week,liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory click apply for full job details
May 22, 2024
Seasonal
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week,liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory click apply for full job details
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
May 22, 2024
Contractor
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
Customer Care Coordinator - Derby - Permanent - £26,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently, and consistently. What are they looking for Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
May 21, 2024
Full time
Customer Care Coordinator - Derby - Permanent - £26,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently, and consistently. What are they looking for Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
JC127 - Client Liaison Officer Location Attending various sites in London Salary £Competitive Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team. The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s). My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE s or equivalent, Grades A C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
May 21, 2024
Full time
JC127 - Client Liaison Officer Location Attending various sites in London Salary £Competitive Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team. The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s). My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE s or equivalent, Grades A C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 21, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
Our client is a leader within the built environment, working on multi-million projects throughout the UK. JOB DESCRIPTION: To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as t click apply for full job details
May 21, 2024
Full time
Our client is a leader within the built environment, working on multi-million projects throughout the UK. JOB DESCRIPTION: To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as t click apply for full job details
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience. We are looking for a Landlord Liaison Officer this role will be: SL1 2EJ The right candidate will: In this role, you will play a critical part in supporting individuals who have been placed off the streets to transition into more suitable and long-term accommodations. Your primary responsibilities will involve procuring privately rented properties, building positive relationships with landlords and property agents, and effectively managing accommodation placements. Identify and secure privately rented properties suitable for accommodating individuals who have experienced homelessness, in line with program requirements and budget constraints. Negotiate lease agreements and terms with property owners and agents, ensuring compliance with all relevant regulations and standards. Cultivate and maintain positive working relationships with local landlords, property agents, and housing providers. Act as the main point of contact for landlords and agents, addressing any concerns or issues related to placements promptly and professionally. Oversee the day-to-day management of properties, ensuring they are well-maintained and meet the needs of residents. Collaborate with the Rough Sleeping team to match clients with appropriate accommodation options. Facilitate the moving-in process, including licence agreements or ASTs signing, property orientation, and tenant support. We require the following: Qualification in real estate or a related field preferred. Proven experience in property procurement, real estate, or housing management. Excellent negotiation and interpersonal skills, with the ability to establish and maintain positive relationships with landlords and property agents. Knowledge of housing regulations, tenant rights, and housing support services. Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. Effective communication and problem-solving abilities. Proficiency in relevant software and data management systems. A valid driver's licence and access to personal transportation may be required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
May 21, 2024
Contractor
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience. We are looking for a Landlord Liaison Officer this role will be: SL1 2EJ The right candidate will: In this role, you will play a critical part in supporting individuals who have been placed off the streets to transition into more suitable and long-term accommodations. Your primary responsibilities will involve procuring privately rented properties, building positive relationships with landlords and property agents, and effectively managing accommodation placements. Identify and secure privately rented properties suitable for accommodating individuals who have experienced homelessness, in line with program requirements and budget constraints. Negotiate lease agreements and terms with property owners and agents, ensuring compliance with all relevant regulations and standards. Cultivate and maintain positive working relationships with local landlords, property agents, and housing providers. Act as the main point of contact for landlords and agents, addressing any concerns or issues related to placements promptly and professionally. Oversee the day-to-day management of properties, ensuring they are well-maintained and meet the needs of residents. Collaborate with the Rough Sleeping team to match clients with appropriate accommodation options. Facilitate the moving-in process, including licence agreements or ASTs signing, property orientation, and tenant support. We require the following: Qualification in real estate or a related field preferred. Proven experience in property procurement, real estate, or housing management. Excellent negotiation and interpersonal skills, with the ability to establish and maintain positive relationships with landlords and property agents. Knowledge of housing regulations, tenant rights, and housing support services. Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. Effective communication and problem-solving abilities. Proficiency in relevant software and data management systems. A valid driver's licence and access to personal transportation may be required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Job Title: Resident Liaison OfficerContract Type: PermanentSalary: £33,485- £35,545 per annumWorking Hours: 35 per weekWorking Pattern: Monday - FridayLocation: Arlington House, Camden, London - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Resident Liaison OfficerAs a Resident Liaison Officer within our Damp and Mould Team, you will play a crucial role in supporting the Senior Resident Liaison Decant Lead by providing resident liaison duties, particularly in relation to decant requirements and cases. This role involves intervention in complex cases, offering support to residents dealing with complaints related to damp and mould failures and providing assistance to the wider team regarding major works and resident liaison elements.About youWe are looking for someone with: Previous experience in a resident liaison role or similar position within the housing sector. Strong communication and interpersonal skills, with the ability to effectively engage with residents from diverse backgrounds and address their concerns sensitively and empathetically. Excellent problem-solving abilities, with the capacity to navigate complex situations and find practical solutions. Why Riverside?One Housing is a part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile Resident Liaison Duties: Act as a primary point of contact for residents affected by damp and mould issues, providing support, information, and guidance throughout the process. Decant Support: Assist the Senior Resident Liaison Decant Lead in coordinating and managing decant requirements, ensuring smooth transitions for residents during relocation processes. Case Management: Handle complex cases involving damp and mould failures, conducting thorough investigations, and implementing appropriate interventions to resolve issues effectively. Complaint Handling: Address resident complaints related to damp and mould failures promptly and professionally, working to find satisfactory resolutions while maintaining positive relationships with residents. Team Support: Provide support to the wider team involved in major works projects, offering resident liaison expertise and assistance as needed to ensure project success and resident satisfaction. Person specificationKnowledge, Skills and ExperienceEssential Previous experience in a resident liaison role or similar position within the housing sector. Strong communication and interpersonal skills, with the ability to effectively engage with residents from diverse backgrounds and address their concerns sensitively and empathetically. Excellent problem-solving abilities, with the capacity to navigate complex situations and find practical solutions. Familiarity with relevant regulations, policies, and procedures related to housing management and resident support. Ability to work collaboratively within a team environment, as well as independently when required, demonstrating flexibility and adaptability. Proficiency in Microsoft Office Suite and other relevant software applications.
May 19, 2024
Full time
Job Title: Resident Liaison OfficerContract Type: PermanentSalary: £33,485- £35,545 per annumWorking Hours: 35 per weekWorking Pattern: Monday - FridayLocation: Arlington House, Camden, London - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Resident Liaison OfficerAs a Resident Liaison Officer within our Damp and Mould Team, you will play a crucial role in supporting the Senior Resident Liaison Decant Lead by providing resident liaison duties, particularly in relation to decant requirements and cases. This role involves intervention in complex cases, offering support to residents dealing with complaints related to damp and mould failures and providing assistance to the wider team regarding major works and resident liaison elements.About youWe are looking for someone with: Previous experience in a resident liaison role or similar position within the housing sector. Strong communication and interpersonal skills, with the ability to effectively engage with residents from diverse backgrounds and address their concerns sensitively and empathetically. Excellent problem-solving abilities, with the capacity to navigate complex situations and find practical solutions. Why Riverside?One Housing is a part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile Resident Liaison Duties: Act as a primary point of contact for residents affected by damp and mould issues, providing support, information, and guidance throughout the process. Decant Support: Assist the Senior Resident Liaison Decant Lead in coordinating and managing decant requirements, ensuring smooth transitions for residents during relocation processes. Case Management: Handle complex cases involving damp and mould failures, conducting thorough investigations, and implementing appropriate interventions to resolve issues effectively. Complaint Handling: Address resident complaints related to damp and mould failures promptly and professionally, working to find satisfactory resolutions while maintaining positive relationships with residents. Team Support: Provide support to the wider team involved in major works projects, offering resident liaison expertise and assistance as needed to ensure project success and resident satisfaction. Person specificationKnowledge, Skills and ExperienceEssential Previous experience in a resident liaison role or similar position within the housing sector. Strong communication and interpersonal skills, with the ability to effectively engage with residents from diverse backgrounds and address their concerns sensitively and empathetically. Excellent problem-solving abilities, with the capacity to navigate complex situations and find practical solutions. Familiarity with relevant regulations, policies, and procedures related to housing management and resident support. Ability to work collaboratively within a team environment, as well as independently when required, demonstrating flexibility and adaptability. Proficiency in Microsoft Office Suite and other relevant software applications.
JC127 - Client Liaison Officer Location - Attending various sites in London Salary - £Competitive Overview:First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team.The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s).My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE's or equivalent, Grades A - C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
May 19, 2024
Full time
JC127 - Client Liaison Officer Location - Attending various sites in London Salary - £Competitive Overview:First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team.The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s).My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE's or equivalent, Grades A - C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
Summary The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the DepartmentThe Theology team is part of Faith and Public Life which leads the church's national work on ethics, public policy and relationships beyond the Church of England, including with government and Parliament, civil society, other Christian churches and other faiths. The Theology team works alongside the Parliamentary and Public Policy teams, teams covering Anglican Communion affairs, Ecumenical relations and Inter-religious affairs, and a number of project teams working on issues as diverse disability and social impact investment. There is a strong collaborative working culture across the whole team. The whole department is supported by an administrative team each of whom specialises in supporting one or two areas of the department's work while supporting one another with the overall flow of work. What you'll be doingThe post-holder will provide administrative support for the Theology Team within Faith and Public Life - a sub-team comprising the National Theological Adviser, the National Worship and Liturgical Adviser and a Theology Officer who, together, support the church, the bishops and the archbishops in their engagement with a wide range of theological issues. You will provide high quality Executive Assistant support to the Faith and Public Life team, specialising in administrative support to the Theology team, and undertaking other administrative roles from time to time. Main duties and responsibilities A. General Managing and prioritising communications, whether by phone, e-mail, letter or in person, enabling the sub-team to achieve their objectives while ensuring timely responses. Taking responsibility for dealing with and resolving enquiries. Receiving and greeting visitors. Arranging meetings, circulating agendas and other papers and taking minutes at meetings. Proactively supporting team members with research as required. Organising events and being present on site to liaise with events, hospitality and security staff to ensure their smooth running. B. In support of the Theology Team Supporting the work of the Adviser for Theology and of the Faith and Order Commission. Carrying out research and preparing material as requested by the Adviser for Theology. Contributing to researching, drafting and editing material. Overseeing and coordinating all planning and preparation for meetings of the Faith and Order Commission and associated groups. Liaising closely with colleagues and communicating directly with members of those bodies as appropriate. Drafting reports and other documents needed for these meetings in cooperation with the Adviser for Theology, preparing agendas, distributing papers, taking minutes and ensuring follow-up. Liaising and working with Church House Publishing and other publishers regarding the publication of FAOC material Collaborating with the CofE digital team for the production of theology-related resources as appropriate. Arranging physical meetings and travel as required. Monitoring the work of other bodies, such as the Council for Christian Unity, to help identify areas of overlap and ensure ongoing collaboration, as well as with the Digital Team (relevant web pages on the Church of England site, social media and distribution of electronic and printed documents). Taking lead where appropriate and assisting with general administrative tasks within the team as required and helping to provide cover for colleagues when needed. Undertaking such other work as may reasonably be required. All staff working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities. About YouThe Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. EssentialKnowledge/Experience Excellent knowledge of Microsoft Office including MS Word, Outlook and and Excel. Ability to draft and prepare accurate correspondence, briefs, minutes and other material as required. A lively interest in theological questions. Alignment with the values and ethos of the Church of England. Skills & Abilities: Experience of project administration Excellent communication skills, both verbal and written Excellent administration and organisational skills Data gathering and research skills Highly organised and methodical, with the ability to cope with complex priorities Strong collaborative teamwork skills and the ability to easily move between teams. Discreet and diplomatic A strong sense of responsibility that the work issued is of a consistently high standard, with fast response times Good judgement in understanding and dealing with urgent and complex matters across a wide range of issues and often on an international basis A self-starter, able to use initiative and good judgement Ability to work calmly under pressure and adapt to varying demands Ability to create and implement new processes and systems to improve efficiency. Qualifications & Training: Education to a good standard, sufficient to command confidence among colleagues and stakeholders. Circumstances: We welcome applications from people with disabilities and can offer flexibility to accommodate many specific needs. However, the job involves close liaison with other staff and key stakeholders so regular attendance at the office base in London will be required for meetings etc which cannot be held online. Desirable: An understanding of the Church of England's structures Experience of working with organisations in the voluntary sector Experience of organising events, including international residential events. Evidence of theological knowledge. What we offer Our benefits include: A salary of £19,459 (FTE £38,918) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary. 25 days annual leave FTE (increasing to 30 days within 5 years) plus three additional days (pro-rata) Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster Structured induction programme and access to a range of development opportunities including apprenticeships Access to Occupational Health, and an Employee Assistance Programme Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. The closing date for applications is Sunday 2 June 2024.Interviews will be held on Friday 7 June 2024.
May 18, 2024
Full time
Summary The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the DepartmentThe Theology team is part of Faith and Public Life which leads the church's national work on ethics, public policy and relationships beyond the Church of England, including with government and Parliament, civil society, other Christian churches and other faiths. The Theology team works alongside the Parliamentary and Public Policy teams, teams covering Anglican Communion affairs, Ecumenical relations and Inter-religious affairs, and a number of project teams working on issues as diverse disability and social impact investment. There is a strong collaborative working culture across the whole team. The whole department is supported by an administrative team each of whom specialises in supporting one or two areas of the department's work while supporting one another with the overall flow of work. What you'll be doingThe post-holder will provide administrative support for the Theology Team within Faith and Public Life - a sub-team comprising the National Theological Adviser, the National Worship and Liturgical Adviser and a Theology Officer who, together, support the church, the bishops and the archbishops in their engagement with a wide range of theological issues. You will provide high quality Executive Assistant support to the Faith and Public Life team, specialising in administrative support to the Theology team, and undertaking other administrative roles from time to time. Main duties and responsibilities A. General Managing and prioritising communications, whether by phone, e-mail, letter or in person, enabling the sub-team to achieve their objectives while ensuring timely responses. Taking responsibility for dealing with and resolving enquiries. Receiving and greeting visitors. Arranging meetings, circulating agendas and other papers and taking minutes at meetings. Proactively supporting team members with research as required. Organising events and being present on site to liaise with events, hospitality and security staff to ensure their smooth running. B. In support of the Theology Team Supporting the work of the Adviser for Theology and of the Faith and Order Commission. Carrying out research and preparing material as requested by the Adviser for Theology. Contributing to researching, drafting and editing material. Overseeing and coordinating all planning and preparation for meetings of the Faith and Order Commission and associated groups. Liaising closely with colleagues and communicating directly with members of those bodies as appropriate. Drafting reports and other documents needed for these meetings in cooperation with the Adviser for Theology, preparing agendas, distributing papers, taking minutes and ensuring follow-up. Liaising and working with Church House Publishing and other publishers regarding the publication of FAOC material Collaborating with the CofE digital team for the production of theology-related resources as appropriate. Arranging physical meetings and travel as required. Monitoring the work of other bodies, such as the Council for Christian Unity, to help identify areas of overlap and ensure ongoing collaboration, as well as with the Digital Team (relevant web pages on the Church of England site, social media and distribution of electronic and printed documents). Taking lead where appropriate and assisting with general administrative tasks within the team as required and helping to provide cover for colleagues when needed. Undertaking such other work as may reasonably be required. All staff working at Lambeth Palace share responsibility to promote and maintain a strong safeguarding culture with regard to children and vulnerable adults, including identifying the key actions they should take given their role and responsibilities. About YouThe Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. EssentialKnowledge/Experience Excellent knowledge of Microsoft Office including MS Word, Outlook and and Excel. Ability to draft and prepare accurate correspondence, briefs, minutes and other material as required. A lively interest in theological questions. Alignment with the values and ethos of the Church of England. Skills & Abilities: Experience of project administration Excellent communication skills, both verbal and written Excellent administration and organisational skills Data gathering and research skills Highly organised and methodical, with the ability to cope with complex priorities Strong collaborative teamwork skills and the ability to easily move between teams. Discreet and diplomatic A strong sense of responsibility that the work issued is of a consistently high standard, with fast response times Good judgement in understanding and dealing with urgent and complex matters across a wide range of issues and often on an international basis A self-starter, able to use initiative and good judgement Ability to work calmly under pressure and adapt to varying demands Ability to create and implement new processes and systems to improve efficiency. Qualifications & Training: Education to a good standard, sufficient to command confidence among colleagues and stakeholders. Circumstances: We welcome applications from people with disabilities and can offer flexibility to accommodate many specific needs. However, the job involves close liaison with other staff and key stakeholders so regular attendance at the office base in London will be required for meetings etc which cannot be held online. Desirable: An understanding of the Church of England's structures Experience of working with organisations in the voluntary sector Experience of organising events, including international residential events. Evidence of theological knowledge. What we offer Our benefits include: A salary of £19,459 (FTE £38,918) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary. 25 days annual leave FTE (increasing to 30 days within 5 years) plus three additional days (pro-rata) Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster Structured induction programme and access to a range of development opportunities including apprenticeships Access to Occupational Health, and an Employee Assistance Programme Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. The closing date for applications is Sunday 2 June 2024.Interviews will be held on Friday 7 June 2024.
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
May 17, 2024
Full time
Business Support Officer Hackney Job Role This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. You will be expected to manage competing priorities, plan and manage your own workload, and use a wide range of ITC systems effectively. I am looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment. Key Accountabilities To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied with.To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police.
Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
May 17, 2024
Full time
Community Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Community Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
May 17, 2024
Full time
Resident Liaison Officer Based in Hertfordshire- overseeing multiple sites all within Hertfordshire Permanent, Full time 40 hour week Salary upto 35k plus a car allowance or company car. MUST HAVE FULL UK DRIVING LICENCE Fawkes & Reece are working with a large resiential developer in recruiting of a Resident Liaison Officer for their sites in Hertfordshire. You will be based on a number of sites and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFFERED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol. As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects. Your responsibilities will include: Informing residents of any planned work Act as the face of the project with residents Collate and provide a response to any queries from residents or the public regarding the project Maintain records of issue resolved and communication with residents for reporting to client. A back ground working in construction is helpful but not a must, though the successful candidate will need to be IT literate (familiar with MS Office software), able to organise their own work, and demonstrate good communication skills. If you are Bristol based and want to be involved with projects that improve local communities feel free to call me on (phone number removed) or email your cv to (url removed) Salary up to £26k p/anum
May 17, 2024
Full time
I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol. As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects. Your responsibilities will include: Informing residents of any planned work Act as the face of the project with residents Collate and provide a response to any queries from residents or the public regarding the project Maintain records of issue resolved and communication with residents for reporting to client. A back ground working in construction is helpful but not a must, though the successful candidate will need to be IT literate (familiar with MS Office software), able to organise their own work, and demonstrate good communication skills. If you are Bristol based and want to be involved with projects that improve local communities feel free to call me on (phone number removed) or email your cv to (url removed) Salary up to £26k p/anum
Fawkes & Reece are currently recruiting a Resident Liaison Officer (RLO) for a social housing contract based in Hertfordshire. You will be covering the following areas: - Stevenage - Hemel Hampstead - Hitchin Must have: - Full UK driving licence - RLO/TLO experience Start ASAP
Sep 18, 2022
Full time
Fawkes & Reece are currently recruiting a Resident Liaison Officer (RLO) for a social housing contract based in Hertfordshire. You will be covering the following areas: - Stevenage - Hemel Hampstead - Hitchin Must have: - Full UK driving licence - RLO/TLO experience Start ASAP
Contract type: Full Time- Fixed Term 31/08/2022 Location: London, Greenwhich Bellerbys Salary: £19000 per annum. JOB OVERVIEW We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same. To be part of a flexible and multi-skilled team that provides a friendly, professional and customer orientated frontline service to students during a time of change and uncertainty To communicate effectively with students and parents/guardians/carers about change and options Support students to develop skills for the next stage of their lives at University or the world beyond. To be fully trained in the tasks of a Student Experience Officer and flex into meet needs of the services to students in line with regulation and college procedures and policies Deliver the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all students throughout their learning journey. KEY RESPONSIBILITIES To deliver a range of services throughout the student journey including: Communicating with students: Arrange online and face to face meetings to hear student concerns, views and questions Effectively communicate company messages to students Support students during time of change Identify students and families who require additional attention or support Arriving students: Reception and welcome services (e.g., post, incoming calls, visitors, way finding, passes) Checking in to residencies and support with daytime requirements in residences ID card production and access, using the student management information system "Study Global "& "Progresso" Supporting and developing the induction experience for all students and completing the registration processes to ensure students are correctly and fully recorded on college systems. Students progressing: Deliver workshops, activities and/or support to develop skills for independent study at university and resilience in times of change. Support students in their transition after Bellerbys Check residents out of residential rooms and follow room turnaround procedures Support Examinations processes including invigilation. Students studying: Deliver services and support from Student Experience Office One Stop Shop services (e.g. day to day enquiries, providing students with letters, resolving queries, notice boards, displays, student voice, complaints and behaviour /conflict resolution, management information system - Studyglobal, Microsoft systems and Progresso and student records and associated processes) Deliver services from the Learning and Activities Centres (e.g. library issues, stock management and control, support using IT in the LAC, workshops and activities to support learning and develop academic skills, events and activities to support personal development including community liaison and volunteering) Deliver services and support in the residencies & host families (e.g. day time cover, student care and pastoral support, patrols of residencies, Health & Safety, Safeguarding, First Aid and Fire Marshall duties, Host family liaison and occasional visits when cover is needed, advice for private renters and be trained to cover evening/night-time shifts in an emergency) Deliver services and support from Reception (e.g. visitor management, wayfinding, emergency and incoming calls, all incoming and outgoing mail) To assist fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in college (to administer and supervise prescribed medications and homely remedies following training, to administer First Aid if required upon completion of First Aid training and be a Fire Marshal) To participate fully in extra-curricular activities, and to help organise them as required. EXPERIENCE Certified at the enhanced DBS level (check undertaken prior to employment) Current First Aid certificate (post holder will be required to undertake this in role if not already held) Educated to level 3 Level or equivalent Evidence of continued learning/development Proven experience in delivering excellent customer service (Essential) Experience of working positively with young people 16 and above (Essential) Experience in working effectively in an educational/residential environment (Desirable) FE or HE Student Services experience (Desirable) ABOUT US We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe. With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space. ORGANISATIONAL COMPLIANCE Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Feb 26, 2022
Contractor
Contract type: Full Time- Fixed Term 31/08/2022 Location: London, Greenwhich Bellerbys Salary: £19000 per annum. JOB OVERVIEW We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in creating a better world through education and value talented, driven, and student-centred people that believe the same. To be part of a flexible and multi-skilled team that provides a friendly, professional and customer orientated frontline service to students during a time of change and uncertainty To communicate effectively with students and parents/guardians/carers about change and options Support students to develop skills for the next stage of their lives at University or the world beyond. To be fully trained in the tasks of a Student Experience Officer and flex into meet needs of the services to students in line with regulation and college procedures and policies Deliver the highest standards of supervision, safeguarding, security, support, efficiency and customer care for all students throughout their learning journey. KEY RESPONSIBILITIES To deliver a range of services throughout the student journey including: Communicating with students: Arrange online and face to face meetings to hear student concerns, views and questions Effectively communicate company messages to students Support students during time of change Identify students and families who require additional attention or support Arriving students: Reception and welcome services (e.g., post, incoming calls, visitors, way finding, passes) Checking in to residencies and support with daytime requirements in residences ID card production and access, using the student management information system "Study Global "& "Progresso" Supporting and developing the induction experience for all students and completing the registration processes to ensure students are correctly and fully recorded on college systems. Students progressing: Deliver workshops, activities and/or support to develop skills for independent study at university and resilience in times of change. Support students in their transition after Bellerbys Check residents out of residential rooms and follow room turnaround procedures Support Examinations processes including invigilation. Students studying: Deliver services and support from Student Experience Office One Stop Shop services (e.g. day to day enquiries, providing students with letters, resolving queries, notice boards, displays, student voice, complaints and behaviour /conflict resolution, management information system - Studyglobal, Microsoft systems and Progresso and student records and associated processes) Deliver services from the Learning and Activities Centres (e.g. library issues, stock management and control, support using IT in the LAC, workshops and activities to support learning and develop academic skills, events and activities to support personal development including community liaison and volunteering) Deliver services and support in the residencies & host families (e.g. day time cover, student care and pastoral support, patrols of residencies, Health & Safety, Safeguarding, First Aid and Fire Marshall duties, Host family liaison and occasional visits when cover is needed, advice for private renters and be trained to cover evening/night-time shifts in an emergency) Deliver services and support from Reception (e.g. visitor management, wayfinding, emergency and incoming calls, all incoming and outgoing mail) To assist fully with the responsibility for the happiness, well-being, health, safety and pastoral care of the students in college (to administer and supervise prescribed medications and homely remedies following training, to administer First Aid if required upon completion of First Aid training and be a Fire Marshal) To participate fully in extra-curricular activities, and to help organise them as required. EXPERIENCE Certified at the enhanced DBS level (check undertaken prior to employment) Current First Aid certificate (post holder will be required to undertake this in role if not already held) Educated to level 3 Level or equivalent Evidence of continued learning/development Proven experience in delivering excellent customer service (Essential) Experience of working positively with young people 16 and above (Essential) Experience in working effectively in an educational/residential environment (Desirable) FE or HE Student Services experience (Desirable) ABOUT US We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe. With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space. ORGANISATIONAL COMPLIANCE Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
Dec 09, 2021
Full time
The high quality of our people and our collective skills, expertise and experience define us.To provide comprehensive support to the residence's management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreementRoles and Responsibilities4on-4off rolling rota with 12-hour shifts. Having a team of 2 facilities officers to manage.Security and Health and SafetyCarry out regular patrols of the residence and grounds, reporting any security/safety issuesMonitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence managementControl, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions.Respond effectively to fire alarm activations and when required, liaise with the emergency servicesClose liaison with wardens team (RA)Ensure compliances with H&SReception dutiesMonitor the signing in and out of all guests, visitors and contractorsProvide a comprehensive administrative support service to the residence teamProvide an excellent and comprehensive reception service to the residenceDeal with queries and complaints in an efficient, professional and courteous mannerEnsure all team members are trained and the training MAtrix is updatedReport writingComplete all necessary reports including incident reports, noise, accidents and others as requiredA clear and accurate handover processMonitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and management as appropriate.Provide evidence and reports when requestedReact to incidents using initiative and log and report at the same timeLiaise and support Front of House Manager with implementing all new proceduresRecord and follow escalation procedure for all complaintHRRecord and report all absences, lateness or any other irregularitiesEnsure team contact details are all kept up to dateSupport the FoH Manager with the rota and covering any absences and sicknessCustomer and Colleague LiaisonLiaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesLiaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company's policy for pastoral welfareContact with residence managers and associated UPP staffContact with specialist sub-contractors and the UPP maintenance sectionEnsure quality standards are adhered to the company's' levelMaintenanceOnce appropriately trained, undertake any basic reactive maintenance (e.g. replacing lamps). Act as the first line maintenance responseManaging the Helpdesk system out of office hours ensuring all jobs are dealt with in a timely manner as per our SLAsOther dutiesFirst Aid - appointed person responsibilitiesAssist the residence team to prepare for new student arrivalsSupport with all required duties during student outtake and summer businessAssist with open days, clearing days and other university eventsProvide cover at other halls of residence within UPP where necessaryBe accountable for training carried out in relation to the direct roleWork overtime, with reasonable notice, to cover for colleagues' absences and during student arrival/departure periodsPerform other general duties as and when requiredApplying online is quick and easy. Create an account or log into an existing account and submit your application to us .For further information about the vacancy or recruitment at UPP please email our HR department:
At Ardmore, we're currently recruiting for a Resident Liaison Officer at various sites in London however you will be based in Lewisham, You will be managing and establishing effective and sensitive liaison with the tenants who will be rehoused into the new development and communicating in advance the reasons behind Contractor's activities where they will affect the residents...... click apply for full job details
Nov 04, 2021
Full time
At Ardmore, we're currently recruiting for a Resident Liaison Officer at various sites in London however you will be based in Lewisham, You will be managing and establishing effective and sensitive liaison with the tenants who will be rehoused into the new development and communicating in advance the reasons behind Contractor's activities where they will affect the residents...... click apply for full job details
Resident Liaison Officer, Sussex, Battle A London Housing Association are looking to recruit a Resident Liaison Officer on a short term basis. To be the main point of contact for residents in the delivery of Estate Services, planned re-investment and maintenance works an projects. Liaise with residents in the shaping and services and identifying requirements...... click apply for full job details
Mar 19, 2021
Seasonal
Resident Liaison Officer, Sussex, Battle A London Housing Association are looking to recruit a Resident Liaison Officer on a short term basis. To be the main point of contact for residents in the delivery of Estate Services, planned re-investment and maintenance works an projects. Liaise with residents in the shaping and services and identifying requirements...... click apply for full job details