NHS AfC: Band 3 Main area Radiology Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 213-CAX- Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £27,948 - £29,468 per annum, inc HCAS Salary period Yearly Closing Today at 23:59 Job overview To provide full appointment booking service and to organise reception desks ensuring all radiology desks are run efficiently in accordance with department protocols. Post holder must focus on the needs of the patient in accordance with the department and national booking programme. Post holder must have full working knowledge and understanding of radiology investigations, information systems and booking protocols. Main duties of the job Previous experience working in the NHS is desirable although not essential. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. Knowledge/experience of Epic is desirable though again not essential. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients. The candidate will be able to work on their own initiative and also be able to work in a team. This is an extremely busy and demanding role providing a dedicated booking service for the Radiology Department which requires the candidate to be able to priorities workload and be able to meet strict deadlines. The candidate must be able to pay attention to detail whist working under pressure. Working for our organisation King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Post holder will participate in the rotation through six radiology reception desks. These departments will be X-ray, Fluoroscopy, Ultrasound, Dental, MRI and CT. The Post holder will need to be able to work all rotational shift patterns which are 08:00am-16:15pm, 08:45am-17:00pm, 09:15am-17:30pm Post holder will be responsible to the area Superintendent on a day-to-day basis. Post holder will be expected to undertake additional clerical duties pertaining to specific area. Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner. Responsible for checking personal details and updating when booking appointment or when patient attends on EPIC system. Responsible for dealing with all referral forms in accordance with the department policies and procedures. Responsible for reading interpreting information on referral forms and become familiar with terminology. Responsible for ensuring all GP request forms are scanned for reporting purposes. Responsible for collecting and dealing with area post. Responsible for taking post to the post room to ensure prompt delivery of appointments letters. Responsible for making appointments using the EPIC System. Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times. Responsible for checking Work Queue list on Epic system daily ensuring appointments are made within the department timescales. Responsible for entering data onto EPIC System accurately. Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure. Responsible for checking all patients are accurately placed on the waiting list on the EPIC system Responsible for monitor patients in the waiting area responding to their needs and alerting appropriate members of staff if patient is in need of assistance. Responsible for notifying referring team when a patient DNA'S. Responsible for providing preparation and instructions to patient where necessary. Responsible for reporting equipment/system faults to the IT Department. Responsible for ensuring area changes are communicated to receptionist taking over at end of two week rotation. Carryout all other administrative duties e.g. emailing, photocopying, organising porters. Train and supervise new and temporary staff providing progress information to Diagnostic Support Services Manager and Office Manager. Observe and maintain strict confidentiality of personal information relating to patients and staff. To maintain stationery stock to ensure efficient running of reception desk. To maintain information leaflets for patients within the reception areas. To be fully aware of safety policies and procedures of working in all radiology areas Person specification Education and Qualifications Educated to GCSE/ O LEVEL or equivalent work based experience Skills and Competencies Basic IT Skills Excellent Attention to Details Teamwork Ability to deal with personal information in a confidential and sympathetic manner Good interpersonal skills Ability to priorities own workloads Ability to set up and maintain organisational system Knowledge and Experience Admin & Customer Experience Working as part of a team/busy environment Working to strict deadlines Computer literate with experience of accurate data entry using windows based PC and Excel programmes Experience of working in the NHS Experience of using EPIC Personal Skills Ability to adapt to changing environment and changing methods of working using initiative. Motivated and enthusiastic Willing to undergo training. Train new members of staff Customer care course Experience of training colleagues Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
May 10, 2024
Full time
NHS AfC: Band 3 Main area Radiology Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 213-CAX- Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £27,948 - £29,468 per annum, inc HCAS Salary period Yearly Closing Today at 23:59 Job overview To provide full appointment booking service and to organise reception desks ensuring all radiology desks are run efficiently in accordance with department protocols. Post holder must focus on the needs of the patient in accordance with the department and national booking programme. Post holder must have full working knowledge and understanding of radiology investigations, information systems and booking protocols. Main duties of the job Previous experience working in the NHS is desirable although not essential. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. Knowledge/experience of Epic is desirable though again not essential. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients. The candidate will be able to work on their own initiative and also be able to work in a team. This is an extremely busy and demanding role providing a dedicated booking service for the Radiology Department which requires the candidate to be able to priorities workload and be able to meet strict deadlines. The candidate must be able to pay attention to detail whist working under pressure. Working for our organisation King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Post holder will participate in the rotation through six radiology reception desks. These departments will be X-ray, Fluoroscopy, Ultrasound, Dental, MRI and CT. The Post holder will need to be able to work all rotational shift patterns which are 08:00am-16:15pm, 08:45am-17:00pm, 09:15am-17:30pm Post holder will be responsible to the area Superintendent on a day-to-day basis. Post holder will be expected to undertake additional clerical duties pertaining to specific area. Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner. Responsible for checking personal details and updating when booking appointment or when patient attends on EPIC system. Responsible for dealing with all referral forms in accordance with the department policies and procedures. Responsible for reading interpreting information on referral forms and become familiar with terminology. Responsible for ensuring all GP request forms are scanned for reporting purposes. Responsible for collecting and dealing with area post. Responsible for taking post to the post room to ensure prompt delivery of appointments letters. Responsible for making appointments using the EPIC System. Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times. Responsible for checking Work Queue list on Epic system daily ensuring appointments are made within the department timescales. Responsible for entering data onto EPIC System accurately. Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure. Responsible for checking all patients are accurately placed on the waiting list on the EPIC system Responsible for monitor patients in the waiting area responding to their needs and alerting appropriate members of staff if patient is in need of assistance. Responsible for notifying referring team when a patient DNA'S. Responsible for providing preparation and instructions to patient where necessary. Responsible for reporting equipment/system faults to the IT Department. Responsible for ensuring area changes are communicated to receptionist taking over at end of two week rotation. Carryout all other administrative duties e.g. emailing, photocopying, organising porters. Train and supervise new and temporary staff providing progress information to Diagnostic Support Services Manager and Office Manager. Observe and maintain strict confidentiality of personal information relating to patients and staff. To maintain stationery stock to ensure efficient running of reception desk. To maintain information leaflets for patients within the reception areas. To be fully aware of safety policies and procedures of working in all radiology areas Person specification Education and Qualifications Educated to GCSE/ O LEVEL or equivalent work based experience Skills and Competencies Basic IT Skills Excellent Attention to Details Teamwork Ability to deal with personal information in a confidential and sympathetic manner Good interpersonal skills Ability to priorities own workloads Ability to set up and maintain organisational system Knowledge and Experience Admin & Customer Experience Working as part of a team/busy environment Working to strict deadlines Computer literate with experience of accurate data entry using windows based PC and Excel programmes Experience of working in the NHS Experience of using EPIC Personal Skills Ability to adapt to changing environment and changing methods of working using initiative. Motivated and enthusiastic Willing to undergo training. Train new members of staff Customer care course Experience of training colleagues Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Job Title: ReceptionistLocation - Banbury close to the town centrePosition Type: Full-time, Permanent working office hours Monday to FridaySalary: Up to £24,000 per annum (DOE) We are currently seeking a dynamic and professional Receptionist to join our clients team on a full-time, permanent basis. The ideal candidate will be the face and voice of our clients company, providing exceptional customer service and administrative support. Responsibilities: Greet and welcome guests in a friendly and professional manner Answer and direct phone calls in a timely and courteous manner Manage incoming and outgoing mail and deliveries Maintain a clean and organised reception area Assist with administrative tasks such as data entry, filing, and photocopying Coordinate meeting room bookings and assist with scheduling appointments Provide general administrative support to various departments as needed Requirements: Excellent communication skills, both written and verbal Proficiency in Microsoft Word and Excel Strong organisational skills with attention to detail Ability to multitask and prioritise tasks effectively Pleasant and professional telephone manner Well-presented with a positive attitude Previous experience in a similar role is preferred but not essential Benefits: Competitive salary based on experience Opportunities for career growth and development Friendly and supportive work environment If you are a proactive and customer-focused individual with strong administrative skills, we would love to hear from you APPLY NOW
May 09, 2024
Full time
Job Title: ReceptionistLocation - Banbury close to the town centrePosition Type: Full-time, Permanent working office hours Monday to FridaySalary: Up to £24,000 per annum (DOE) We are currently seeking a dynamic and professional Receptionist to join our clients team on a full-time, permanent basis. The ideal candidate will be the face and voice of our clients company, providing exceptional customer service and administrative support. Responsibilities: Greet and welcome guests in a friendly and professional manner Answer and direct phone calls in a timely and courteous manner Manage incoming and outgoing mail and deliveries Maintain a clean and organised reception area Assist with administrative tasks such as data entry, filing, and photocopying Coordinate meeting room bookings and assist with scheduling appointments Provide general administrative support to various departments as needed Requirements: Excellent communication skills, both written and verbal Proficiency in Microsoft Word and Excel Strong organisational skills with attention to detail Ability to multitask and prioritise tasks effectively Pleasant and professional telephone manner Well-presented with a positive attitude Previous experience in a similar role is preferred but not essential Benefits: Competitive salary based on experience Opportunities for career growth and development Friendly and supportive work environment If you are a proactive and customer-focused individual with strong administrative skills, we would love to hear from you APPLY NOW
Receptionist - Patient Services Yeovil, Somerset The Organisation As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border.We are now looking for a Receptionist to join us on a permanent basis, part-time, working 24.5 hours per week, Wednesday - Friday. The Benefits - Salary of £22,369.32 per annum (pro rata), practice pay review in July- Friendly work environment- Play an important role in the smooth running of our practice- Develop your career in healthcare with an established organisationThis is an excellent opportunity for an enthusiastic, customer-focused individual with experience of working with the general public to join our wonderful surgery.Working in the vibrant market town of Yeovil, surrounded by beautiful countryside, you'll discover that this is Somerset's centre for entertainment and shopping!What's more, you'll be joining a small but welcoming team who will support you with all the training and development you'll need to grow and thrive in your role.So, if you want to develop your skill set and play a vital role in the smooth running of our superb surgery, then apply today. The Role As a Receptionist, you will supervise our practice reception, providing excellent customer service to patients and visitors, whilst completing a range of administrative duties.Acting as our first point of contact, you will field inbound calls from patients and respond to in-person queries, as well as registering patients and booking appointments.You will update computer records using online and clinical systems, ensuring the GPs have access to the relevant patient information.Additionally, you will:- Manage incoming post- Ensure the waiting area remains tidy- Provide patients with information and test results About You To be considered as a Receptionist, you will need:- Experience working with the general public- A caring and positive approach to queries- The ability to communicate sensitively with both staff and patients, ensuring confidentiality at all times- Basic keyboard skills- Exceptional organisational skills- At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A ) in English and MathsOther organisations may call this role Office Assistant, Secretary, Surgery Receptionist, Front Office Administrator, Administrator, Admin Clerk, or Reception Assistant.Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a terrific new role as a Receptionist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 09, 2024
Full time
Receptionist - Patient Services Yeovil, Somerset The Organisation As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border.We are now looking for a Receptionist to join us on a permanent basis, part-time, working 24.5 hours per week, Wednesday - Friday. The Benefits - Salary of £22,369.32 per annum (pro rata), practice pay review in July- Friendly work environment- Play an important role in the smooth running of our practice- Develop your career in healthcare with an established organisationThis is an excellent opportunity for an enthusiastic, customer-focused individual with experience of working with the general public to join our wonderful surgery.Working in the vibrant market town of Yeovil, surrounded by beautiful countryside, you'll discover that this is Somerset's centre for entertainment and shopping!What's more, you'll be joining a small but welcoming team who will support you with all the training and development you'll need to grow and thrive in your role.So, if you want to develop your skill set and play a vital role in the smooth running of our superb surgery, then apply today. The Role As a Receptionist, you will supervise our practice reception, providing excellent customer service to patients and visitors, whilst completing a range of administrative duties.Acting as our first point of contact, you will field inbound calls from patients and respond to in-person queries, as well as registering patients and booking appointments.You will update computer records using online and clinical systems, ensuring the GPs have access to the relevant patient information.Additionally, you will:- Manage incoming post- Ensure the waiting area remains tidy- Provide patients with information and test results About You To be considered as a Receptionist, you will need:- Experience working with the general public- A caring and positive approach to queries- The ability to communicate sensitively with both staff and patients, ensuring confidentiality at all times- Basic keyboard skills- Exceptional organisational skills- At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A ) in English and MathsOther organisations may call this role Office Assistant, Secretary, Surgery Receptionist, Front Office Administrator, Administrator, Admin Clerk, or Reception Assistant.Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a terrific new role as a Receptionist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Well presented articulate Receptionist required to cover a long holiday period in May for a company in Farnham. Dates: 7th - 24th May Hours 8am - 5pm with 1 hr unpaid lunch break Duties will include: Answering the switchboard, Sorting mail, Meet and Greet Signing in visitors, Dealing with deliveries etc Must be able to commit for total period and drive. Location outside town centre. £11-12 per hour F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Business & are GDPR compliant.
May 08, 2024
Full time
Well presented articulate Receptionist required to cover a long holiday period in May for a company in Farnham. Dates: 7th - 24th May Hours 8am - 5pm with 1 hr unpaid lunch break Duties will include: Answering the switchboard, Sorting mail, Meet and Greet Signing in visitors, Dealing with deliveries etc Must be able to commit for total period and drive. Location outside town centre. £11-12 per hour F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Business & are GDPR compliant.
We are pleased to announce that a vacancy has arisen for a Customer Experience Assistant to join our state-of-the-art Innovation Centre in the heart of Stockport Town Centre. Merseyway Innovation Centre (MIC) has been developed by Stockport Metropolitan Borough Council and will join the network of innovation spaces managed by Oxford Innovation Space. Along with Stockport Business & Innovation Centre and Merchants House, MIC will offer a thriving Innovation Centre where fledgling and small businesses will be supported in their growth plans in a centrally located, flexible and inspirational environment. You will welcome everyone to Merseyway Innovation Centre. This full-time position will report directly to the Assistant Centre Manager. At Merseyway Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage nearly thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. We are flexible in our approach to this recruitment and open to discussing working hours at interview stage. Whether that be full time, part-time/job share. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner Responsible for opening the centre in the morning and closing the centre at the end of the day Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Assistant Centre Manager with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online Make sure the Merseyway Innovation Centre website is up to date with all the latest news and views Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting Maintaining tidiness of the community areas in the centre Support customers with local area knowledge - restaurants, bars, events etc Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks Help us with your ideas on how we can keep improving our services What are you like? A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a team as well as working on their own when the need arises Flexible - willing to do what it takes to make the centre a success What's in it for you? Salary of £23,400 per annum (£12 per hour) 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.
May 07, 2024
Full time
We are pleased to announce that a vacancy has arisen for a Customer Experience Assistant to join our state-of-the-art Innovation Centre in the heart of Stockport Town Centre. Merseyway Innovation Centre (MIC) has been developed by Stockport Metropolitan Borough Council and will join the network of innovation spaces managed by Oxford Innovation Space. Along with Stockport Business & Innovation Centre and Merchants House, MIC will offer a thriving Innovation Centre where fledgling and small businesses will be supported in their growth plans in a centrally located, flexible and inspirational environment. You will welcome everyone to Merseyway Innovation Centre. This full-time position will report directly to the Assistant Centre Manager. At Merseyway Innovation Centre the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome. Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office, workshop and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage nearly thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. We are flexible in our approach to this recruitment and open to discussing working hours at interview stage. Whether that be full time, part-time/job share. What will you do? There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have: Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner Responsible for opening the centre in the morning and closing the centre at the end of the day Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Assistant Centre Manager with event planning and hosting Monitor the meeting room agenda and act as a host for our coffee morning and external events Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from Oxford Innovation Space, the centre customers and events we are hosting, engage and build relationships online Make sure the Merseyway Innovation Centre website is up to date with all the latest news and views Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips Record any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting Maintaining tidiness of the community areas in the centre Support customers with local area knowledge - restaurants, bars, events etc Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks Help us with your ideas on how we can keep improving our services What are you like? A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a team as well as working on their own when the need arises Flexible - willing to do what it takes to make the centre a success What's in it for you? Salary of £23,400 per annum (£12 per hour) 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pension Ability to increase or decrease amount of annual leave Ability to increase or decrease amount of life assurance cover Private medical and dental insurance and health screening Bicycle purchase Charitable Giving Electric vehicle scheme Friendly, informal and flexible working environment - so you can make the most of your home and your work life We've also got access to a whole load of discounts so you can save money on high street favourites and holiday providers. We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career. If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you! We are an equal opportunities employer and welcome applications from all backgrounds. We reserve the right to close the vacancy once we have received sufficient applications, so we would advise you to submit your application as early as possible to prevent disappointment.