Resource Scheduler/Planner job - Richmond area - £30,000 - 6 month fixed term contract - Housing A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new role Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment. What you'll need to succeed In order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 14, 2024
Full time
Resource Scheduler/Planner job - Richmond area - £30,000 - 6 month fixed term contract - Housing A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area. Your new role Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment. What you'll need to succeed In order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be within easy reach of Richmond/ South West London and be immediately available to start work as this is a fully on site position. What you'll get in returnIn return you'll be offered a 6 month fixed term contract with possibility to extend subject to organisational needs and personal performance, you will be offered a competitive salary of £30,000 (pro-rata over the 6 months), other benefits include 27 days holiday plus bank holidays (pro-rata over 6 months), hours are 36 per week either 8-4.15 Monday to Thursday and 8-4pm on Friday or 9-5.15 Monday to Thursday and 9-5pm on Friday, well-being allowance of £30 per month and other fantastic benefits. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Randstad Construction & Property
Stroud, Gloucestershire
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
May 14, 2024
Full time
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
Randstad Construction & Property
Gosport, Hampshire
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
May 14, 2024
Full time
We are currently seeking a Planner/Scheduler to come on board for our social housing reactive maintenance contracts. This contract will be permanent. Responsibilities for the role are: - Liaising with supervisors and tenants- Planning workloads for operatives- Booking repairs with tenants via phone/emails- Liaising with our clients for updates etc What we are looking for: - Strong administrative skills and ability to operative various client portals (training will be given)- Experience in working with MS Office- Experience gained within a social housing environment is beneficial, but not crucial Schedule: - 40 hours per week, Monday-Friday
Temporary - Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you'll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs. This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers. You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI. You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service. You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints. About You With previous experience working in a busy team, you'll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement. Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets. Desirable Qualification: Level 3 in Customer Service Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
May 13, 2024
Full time
Temporary - Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you'll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs. This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers. You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI. You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service. You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints. About You With previous experience working in a busy team, you'll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement. Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets. Desirable Qualification: Level 3 in Customer Service Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
We currently have a great opportunity with a Housing organisation for a Repairs Administrator role on a temporary 3 month contract full time basis. This is an hybrid based role in Surrey which would require the successful candidate to work 2 days a week in the office and 3 days at home. Job Title: Repairs Administrator Salary: £24 per hour Contract: 3-month contract with the possibility of permanent Location: Surrey (Hybrid: 2 days a week in the office) Responsibilities: - Quickly manage incoming repair inquiries via phone and email. - Efficiently coordinate staff and subcontractor schedules using internal systems. - Address challenging repair issues and demanding clients to ensure satisfaction. - Monitor repair requests, task assignments, and progress updates. - Build positive relationships with staff, clients, and suppliers through effective communication and task coordination. - Monitoring job progress, inspections, and repair defaults. - Maintaining databases, spreadsheets, and electronic filing. - Raising repair orders and managing high volumes of repair jobs. - Administering door entry systems and managing key fob access. - Coordinating gas servicing, compliance activities, and contractor meetings. Requirements: - Skilled in Social Housing and Repair/Maintenance, with strong planning abilities and experience in a similar role within social housing. - Efficient in reducing work backlog through effective task management. - Orchard experience preferred. - Based in Surrey, with the flexibility to work in a hybrid model (2 days a week in the office). - Experienced in a similar role within social housing. If you have planner/scheduler or Repairs Administrator experience within a social housing setting, apply to this role with your updated CV. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 13, 2024
Full time
We currently have a great opportunity with a Housing organisation for a Repairs Administrator role on a temporary 3 month contract full time basis. This is an hybrid based role in Surrey which would require the successful candidate to work 2 days a week in the office and 3 days at home. Job Title: Repairs Administrator Salary: £24 per hour Contract: 3-month contract with the possibility of permanent Location: Surrey (Hybrid: 2 days a week in the office) Responsibilities: - Quickly manage incoming repair inquiries via phone and email. - Efficiently coordinate staff and subcontractor schedules using internal systems. - Address challenging repair issues and demanding clients to ensure satisfaction. - Monitor repair requests, task assignments, and progress updates. - Build positive relationships with staff, clients, and suppliers through effective communication and task coordination. - Monitoring job progress, inspections, and repair defaults. - Maintaining databases, spreadsheets, and electronic filing. - Raising repair orders and managing high volumes of repair jobs. - Administering door entry systems and managing key fob access. - Coordinating gas servicing, compliance activities, and contractor meetings. Requirements: - Skilled in Social Housing and Repair/Maintenance, with strong planning abilities and experience in a similar role within social housing. - Efficient in reducing work backlog through effective task management. - Orchard experience preferred. - Based in Surrey, with the flexibility to work in a hybrid model (2 days a week in the office). - Experienced in a similar role within social housing. If you have planner/scheduler or Repairs Administrator experience within a social housing setting, apply to this role with your updated CV. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Repairs Planner SchedulerSocial Housing ContractorOffice based in Stratford Full time, Permanent, 40 hours a week£26,000 - £28,000 PAPrevious experience is required Office based The Role: Liaison with the clients and residents to book work, keeping up to date records of properties attended, check works completed against orders, uploading contractor invoices on to the system, support contracts managers with administration and tasks. Responsibilities: Planning work in for the operatives Rebooking work if needs be Uploading contractor invoices on to the system Answer and deal with all incoming office calls Assist all operatives, allocate consignment notes, update spreadsheets and reports as required Archive historical information, scan documents, file and log Prepare risk assessments and methods statements for the works If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Repairs Planner SchedulerSocial Housing ContractorOffice based in Stratford Full time, Permanent, 40 hours a week£26,000 - £28,000 PAPrevious experience is required Office based
May 11, 2024
Full time
Repairs Planner SchedulerSocial Housing ContractorOffice based in Stratford Full time, Permanent, 40 hours a week£26,000 - £28,000 PAPrevious experience is required Office based The Role: Liaison with the clients and residents to book work, keeping up to date records of properties attended, check works completed against orders, uploading contractor invoices on to the system, support contracts managers with administration and tasks. Responsibilities: Planning work in for the operatives Rebooking work if needs be Uploading contractor invoices on to the system Answer and deal with all incoming office calls Assist all operatives, allocate consignment notes, update spreadsheets and reports as required Archive historical information, scan documents, file and log Prepare risk assessments and methods statements for the works If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Repairs Planner SchedulerSocial Housing ContractorOffice based in Stratford Full time, Permanent, 40 hours a week£26,000 - £28,000 PAPrevious experience is required Office based
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp-Perm position Based in Birmingham 26,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, temp-perm position. For this role, it's desirable for you to have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with having excellent time management and communication skills. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Meg on (phone number removed)!
May 10, 2024
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp-Perm position Based in Birmingham 26,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, temp-perm position. For this role, it's desirable for you to have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with having excellent time management and communication skills. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Meg on (phone number removed)!
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
May 09, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
May 09, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
REPAIRS SCHEDULER/ PLANNER ROLE South East London Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) Office based - 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV
May 09, 2024
Contractor
REPAIRS SCHEDULER/ PLANNER ROLE South East London Exciting opportunity to join a large Property Services Contractor Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. Key responsibilities: Managing operatives diaries Liaising with tenants and operatives to arrange repairs Planning repairs works for pre and post inspection, reactive, voids and emergency repairs Prioritising emergency works Booking appointments and allocating works to the available operatives, and following works from start through to completion Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work Ensure all relevant data is up-dated on a timely basis Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed. Ensure requirements of Health and Safety legislation are followed and undertake Health and Safety training as required. Key skills and experience Experience of working in a customer service environment Experience in a Housing environment Experience in a repairs & maintenance environment Makes decisions based on set standards and procedures Consistently maintains high level of performance. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control. Resilient in difficult or stressful situations Able to empathise with customers Able to produce clear and concise correspondence. Accurate IT skills (Microsoft Word) Office based - 35hour week If you have the relevant experience and are available straight away please apply with your most recent CV
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Brighton 24,000 - 26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Brighton. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
May 09, 2024
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Brighton 24,000 - 26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Brighton. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
Our Client, an Established Construction Company has an urgent requirement for an experienced Scheduler/Planner. Due to the nature of the role, you must have previous experience within a similar company. Reporting to the Repairs Manager, your duties will be: Monitoring the active dashboard and interactive planner at all times Scheduling all work onto PDA's using the correct job lengths and within specified timescales Scheduling work to contractors Logging and following up Emergency call out orders Rescheduling of Follow-on orders and updating the clients Monitoring/acknowledging reschedule rejected works from subcontractors Applying for work extensions Updating system with relevant notes Monitoring orders to ensure completion with specified targets Dealing with all telephone planning enquiries Supporting contract and admin staff The ideal candidate must have previous experience as a Planner/Work Scheduler in a fast pace office environment ideally within the Contractor/Housing Sector. Hours 8:00-17:00 with 1 hour for lunch.Immediate start for the right person.
May 09, 2024
Full time
Our Client, an Established Construction Company has an urgent requirement for an experienced Scheduler/Planner. Due to the nature of the role, you must have previous experience within a similar company. Reporting to the Repairs Manager, your duties will be: Monitoring the active dashboard and interactive planner at all times Scheduling all work onto PDA's using the correct job lengths and within specified timescales Scheduling work to contractors Logging and following up Emergency call out orders Rescheduling of Follow-on orders and updating the clients Monitoring/acknowledging reschedule rejected works from subcontractors Applying for work extensions Updating system with relevant notes Monitoring orders to ensure completion with specified targets Dealing with all telephone planning enquiries Supporting contract and admin staff The ideal candidate must have previous experience as a Planner/Work Scheduler in a fast pace office environment ideally within the Contractor/Housing Sector. Hours 8:00-17:00 with 1 hour for lunch.Immediate start for the right person.