Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
May 11, 2024
Full time
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: £37,000 - £42,000 + Full Benefits Package Details: Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs/WANs/VPNs/TCP/IP/Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview. Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT/Computing/Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future) . IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.
May 11, 2024
Full time
IT Support Team Leader- Harrogate, North Yorkshire Skills: Office365, Windows 2016/2019 Server, LANs/WANs/VPN/VLANs. Active Directory, TCP/IP Networks, IT Support, Network Support, Helpdesk, Team Leadership Location : Harrogate, North Yorkshire (Hybrid work - 2-3days in the office per week) Salary: £37,000 - £42,000 + Full Benefits Package Details: Well established Harrogate based company are immediately seeking an IT Support Team Leader to join their small IT Team to provide in-house thirdline technical support to their endusers; as well as team leadership. The role is very hands-on of which 80% of the role is predominately thirdline support of their IT infrastructure, networks, and cybersecurity; and the remainder is leading and supervising the small team, as well as involvement and leading your own projects. Technically, candidates must ideally possess good skills in Office365 administration, Active Directory, Windows 2016/2019 Server, network administration (LANs/WANs/VPNs/TCP/IP/Firewalls, cabling, patching etc), and basic cybersecurity skills ideally utilising Sophos and Sonicwall.There is no expectation that you possess all these skills, but a good complement of them would be appreciated. The skills that you do not possess can be an opportunity to learn these new technologies. This is a new role within the team, and will operate as the IT Manager's right-hand. As such, there is a degree of flexibility around the role remit which can be discussed at interview. Strong leadership/supervisory experience is essential as well as good general all round IT Skills. Due to the variety of issues that you may face daily, the ability to be adaptable, logical, and methodical in your approach are critical. Academically, you must possess ANY relevant IT/Computing/Computer Science qualification (BSc degree, diploma, certification - eg COMPTIA, Cisco, Microsoft, VMware etc). If you are up for a challenge, with a company that's going places, please APPLY NOW! This role is commutable from Harrogate, Leeds, Bradford, York, Knaresborough, Ripon, Wetherby, Otley, Skipton, Wakefield, North Yorkshire, West Yorkshire Potential candidates must be fully eligible to work in the UK without the need for visa sponsorship(either now or in the future) . IT Mob Limited are acting as an Agency in relation to this vacancy, and are an Equal Opportunities Employer.
Resource Coordinator Key Responsibilities1. Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1. Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1. Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.1. Documentation and Reporting:Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1. People Management:Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1. Collaboration and Issue Resolution:Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1. Performance:Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality.1. General:Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.Personal skillsDemonstrate effective action and follow-up on required activities.Meticulous attention to detail and strong administration and organisational skills.Commercial awareness and excellent customer relations and interpersonal skills.Demonstrate the ability to take responsibility for key tasks.Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.Bring experience working in the AV/VC technology arena and previous customer service experience.
May 10, 2024
Full time
Resource Coordinator Key Responsibilities1. Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1. Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1. Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.1. Documentation and Reporting:Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1. People Management:Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1. Collaboration and Issue Resolution:Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1. Performance:Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality.1. General:Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.Personal skillsDemonstrate effective action and follow-up on required activities.Meticulous attention to detail and strong administration and organisational skills.Commercial awareness and excellent customer relations and interpersonal skills.Demonstrate the ability to take responsibility for key tasks.Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.Bring experience working in the AV/VC technology arena and previous customer service experience.
IT Technician Hybrid working Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
May 10, 2024
Full time
IT Technician Hybrid working Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
May 10, 2024
Full time
Job Title: Senior Hire Controller Location: Hinckley Salary: 27,000 - 32,000 per year Job Type: Full-time, Permanent. Monday-Friday, no weekends required About Us: Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost saving solutions. The Role: Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors. As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building & maintaining strong customer relationships, understanding our customers' hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services. A typical day for the Senior Hire Controller will include: Overseeing all hire desk administration including customer and supplier queries Managing sales, incoming and outgoing hires Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Working effectively with the depot team of drivers and technicians Resolving any customer complaints and supplier issues efficiently About You: Successful applicants should demonstrate the following: Previous experience of working within a high-volume hire desk role is essential Excellent customer service skills with a focus on driving new sales Effective communicator with strong organisational skills and attention to detail Proficient IT skills with working knowledge of MS Office including Outlook and Excel Strong team player with the ability to work to own initiative Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop Benefits Include: Competitive salary and bonus scheme Up to 22 days annual leave plus bank holidays Contributory Pension Scheme Free On-site parking Supplemental Pay Types: Bonus scheme Performance bonus Quarterly bonus Experience: Hire Controller: 1 year (preferred) Licence/Certification: Driving Licence (required) Ability to Commute: Hinckley (required) So what next? Please send your CV along with why you would be a great fit for Survey Express Services! Candidates with experience or relevant job titles of; Hire Controller, Admin Executive, Admin Manager, Administrator Support Service Desk Team Leader, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support, may also be considered for this role.
We have a great opportunity for a Maintenance Operative - Plumbing Bias. This will be to join our team based in Stockport - Unit 2 - Kennedy Way. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. Working pattern is Monday to Friday 8am-4pm Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
May 10, 2024
Full time
We have a great opportunity for a Maintenance Operative - Plumbing Bias. This will be to join our team based in Stockport - Unit 2 - Kennedy Way. The starting salary for this role is from 26,000 (depending on experience) plus on call allowance. Working pattern is Monday to Friday 8am-4pm Requirements for the role: Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Formal apprenticeship or craft trained equivalent. Additional Requirements: Driving licence is essential Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience Ability to work alone and/or as part of a wider team as this role will require you to work cohesively with other Technical Disciplines. Please note, DBS Checks & DVLA checks will be required for this role. Key Responsibilities: Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing. To maintain effective site log books at all NHS premises where required, ensuring that they are completed in a timely and accurate manner. Support the Projects/Construction team and Team Leader in delivering minor capital works to NHS premises. Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Benefits: On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts. Who are we? We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more. Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Best of luck with your application!
Role; Helpdesk and Performance Manager Salary: £50,000 - £55,000 Location: London, SW1Y Hours: Monday to Friday - 08:00 - 17:00 Duration Permanent Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system. Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Daily, Weekly and Monthly reporting of helpdesk stats Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric Data & Process Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR's, QBR's, ABR's, KPI's and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive. Build the process and procedure to operate the account Manage the integration of global IT systems to run operations Regular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision making Manage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are made Additional Internal monthly reports on QHSE, finance and strategy.Manage the communication for the account, from weekly updates through to regular flow through of communicationsEnsure all new hires are processed effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 10, 2024
Full time
Role; Helpdesk and Performance Manager Salary: £50,000 - £55,000 Location: London, SW1Y Hours: Monday to Friday - 08:00 - 17:00 Duration Permanent Line management of all helpdesk employees Managing the end to end process of reactive call management. Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system. Managing excellence levels of customer service throughout the journey Managing the Planned Maintenance scheduling and distribution to site teams. Logging closure with correct documentation and compliance. Daily, Weekly and Monthly reporting of helpdesk stats Improvement plans against poor performing areas. Working directly with operational teams to drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPI's and SLA metric Data & Process Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the business Build governance packs to manage the requirements of the account from a contractual perspective. Ranging from MBR's, QBR's, ABR's, KPI's and contractual commitments. Ensure all are laid out, tracked, management plans and updates to client and account lead are regular and proactive. Build the process and procedure to operate the account Manage the integration of global IT systems to run operations Regular analytical reporting on all aspects of the account, providing insightful management information reporting to account leadership to drive decision making Manage document control through sharepoint and online systems, provide regular audits of those documents to ensure regular updates are made Additional Internal monthly reports on QHSE, finance and strategy.Manage the communication for the account, from weekly updates through to regular flow through of communicationsEnsure all new hires are processed effectively. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around 12 per hour and if the role was to turn permanent, a starting salary of anywhere between 22k to 25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 09, 2024
Seasonal
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around 12 per hour and if the role was to turn permanent, a starting salary of anywhere between 22k to 25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Position: Customer Service Representative (day shift) Salary: £23,200.00 Location: Glasgow Head Office Hours: Full Time Hours of work: Shifts are between 7:00am 5:00pm We are advertising this Helpdesk Customer Service Representative role on behalf of our client City Facilities Management . City FM was established in 1985 and the company has grown to become one of the world s largest privately held, integrated FM companies. Job Purpose To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner. Key Accountabilities: To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines. To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. To ensure the accurate input of data and the completion of all relevant fields throughout each call. To take ownership of customer problems to conclusion To liaise with Engineers in order to prioritise calls enabling swift response times. To manage after call activities to effectively manage workload and service levels. To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues. Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team. Strive to achieve agreed service levels at all times. Action any corrective actions highlighted in performance reviews and 1-1 s with your direct line manager. To approach your Team Leader with any issues or problems that may arise. To represent the Company in a professional and competent manner at all times and develop strong working relationships within the organisation and partnership colleagues. To ensure effective written and verbal communication of all relevant information pertinent to the role. To visibly demonstrate enthusiasm and positive behaviour. To own and display the company values, respect and value others. To comply with any other reasonable request from the Helpdesk Management Team. To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
May 09, 2024
Full time
Position: Customer Service Representative (day shift) Salary: £23,200.00 Location: Glasgow Head Office Hours: Full Time Hours of work: Shifts are between 7:00am 5:00pm We are advertising this Helpdesk Customer Service Representative role on behalf of our client City Facilities Management . City FM was established in 1985 and the company has grown to become one of the world s largest privately held, integrated FM companies. Job Purpose To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner. Key Accountabilities: To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines. To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. To ensure the accurate input of data and the completion of all relevant fields throughout each call. To take ownership of customer problems to conclusion To liaise with Engineers in order to prioritise calls enabling swift response times. To manage after call activities to effectively manage workload and service levels. To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues. Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team. Strive to achieve agreed service levels at all times. Action any corrective actions highlighted in performance reviews and 1-1 s with your direct line manager. To approach your Team Leader with any issues or problems that may arise. To represent the Company in a professional and competent manner at all times and develop strong working relationships within the organisation and partnership colleagues. To ensure effective written and verbal communication of all relevant information pertinent to the role. To visibly demonstrate enthusiasm and positive behaviour. To own and display the company values, respect and value others. To comply with any other reasonable request from the Helpdesk Management Team. To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
Fruition IT Resources Limited
Sheffield, Yorkshire
IT Infrastructure Manager Salary: £50k - £60k Location: Sheffield - 3x a week onsite Fruition IT are currently recruiting for an Infrastructure Manager to join a global, tech-first organisation. This is an exciting opportunity to lead a team of infrastructure engineers and helpdesk engineers, and manage the global IT support function. You will take ownership of delivering the IT strategy, providing valuable input to the evolution of this over time, ensuring it is well aligned with the organisation throughout their period of growth. This is a fantastic opportunity to join an organisation and play a key role in helping to shape the organisation's future. What will I be doing? Provide strong leadership, as you'll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business, ensuring that the infrastructure and end-user platforms are performing effectively. Cultivate positive relationships with key stakeholders to facilitate successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based service management Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. Experience in infrastructure/network security and implementation. ITIL Certified is desirable. Cisco CCNP or CCNA Certified is desirable. Apply now to Callum Berrigan or call for a confidential discussion. We have a full job spec and marketing info for your review. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 09, 2024
Full time
IT Infrastructure Manager Salary: £50k - £60k Location: Sheffield - 3x a week onsite Fruition IT are currently recruiting for an Infrastructure Manager to join a global, tech-first organisation. This is an exciting opportunity to lead a team of infrastructure engineers and helpdesk engineers, and manage the global IT support function. You will take ownership of delivering the IT strategy, providing valuable input to the evolution of this over time, ensuring it is well aligned with the organisation throughout their period of growth. This is a fantastic opportunity to join an organisation and play a key role in helping to shape the organisation's future. What will I be doing? Provide strong leadership, as you'll be responsible for supporting colleagues across the UK and globally. Managing the ITIL-based service function, managing SLAs and KPIs. Ensure that platforms are built and maintained to meet the required security standards. Provide support services to the business, ensuring that the infrastructure and end-user platforms are performing effectively. Cultivate positive relationships with key stakeholders to facilitate successful delivery and integration of infrastructure services, as well as any future changes. What do I need? Proven experience in an infrastructure/IT management role. Strong expertise in ITIL-based service management Experience and understanding of Windows, AD, 365 Cloud, Networks (WAN, Firewalls, Wireless), Virtualisation etc. Experience in infrastructure/network security and implementation. ITIL Certified is desirable. Cisco CCNP or CCNA Certified is desirable. Apply now to Callum Berrigan or call for a confidential discussion. We have a full job spec and marketing info for your review. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Think Specialist Recruitment
St. Albans, Hertfordshire
Do you have strong administration experience? Have you got previous experience with leading a small team? Are you looking to work for a dynamic and exciting business? Do you have good Excel skills? Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the St Albans area. We are looking for a Administration Team Leader to join this great organisation, within a newly created opportunity. This position would suit someone who has strong administration experience, who has managed a small team previously, someone who enjoys working within a fast paced environment, and is happy to be office based. Salary - £30,000 - £32,000 Some of the duties will include: Overseeing a team of 4 administrators Maintaining the database to ensure that prices changes and new product lines are implemented in a timely manner Working with key stakeholders both in and outside of the organisation Coordinating recruitment sessions, managing invites and attendances Preparing spreadsheets and reports Creating weekly bulletins Maintain the company website Maintain an up to date site address list Assist in keeping the office environment tidy The suitable candidate: Strong administration experience Previous experience with managing a team Comfortable with using Excel Strong communication skills on all levels High level of organisational skills Self motivated and can work independently Happy to be office based Local to St Albans Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 09, 2024
Full time
Do you have strong administration experience? Have you got previous experience with leading a small team? Are you looking to work for a dynamic and exciting business? Do you have good Excel skills? Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the St Albans area. We are looking for a Administration Team Leader to join this great organisation, within a newly created opportunity. This position would suit someone who has strong administration experience, who has managed a small team previously, someone who enjoys working within a fast paced environment, and is happy to be office based. Salary - £30,000 - £32,000 Some of the duties will include: Overseeing a team of 4 administrators Maintaining the database to ensure that prices changes and new product lines are implemented in a timely manner Working with key stakeholders both in and outside of the organisation Coordinating recruitment sessions, managing invites and attendances Preparing spreadsheets and reports Creating weekly bulletins Maintain the company website Maintain an up to date site address list Assist in keeping the office environment tidy The suitable candidate: Strong administration experience Previous experience with managing a team Comfortable with using Excel Strong communication skills on all levels High level of organisational skills Self motivated and can work independently Happy to be office based Local to St Albans Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
IT Manager Deeside - On-site 50,000 - 60,000 + Benefits Package Are you a highly skilled and experienced IT Manager looking for an exciting opportunity to lead a small, but growing IT function? Applause IT are hiring an IT Manager to join a manufacturing and distribution business and take charge of all IT-related aspects within the organisation. Having recently moved to the UK, they are in the process of opening a new facility, consisting of a manufacturing hub, distribution centre and office space. In collaboration with the head office I.T team in Europe, you will play a crucial role in establishing the IT systems here in the UK and build the I.T team who will be responsible for the smooth operation and security of I.T infrastructure, as well as providing technical support to staff, and customers. Responsibilities: Oversee the day-to-day operations of the IT department - including automated warehouse and distribution environment. Develop and implement IT strategies, policies, and procedures to ensure the efficient and secure operation of digital infrastructure. Manage infrastructure, including servers and networks Provide technical support to staff, troubleshooting software issues, and ensuring timely resolution of IT-related problems. Collaborate with project teams to ensure the successful delivery of IT projects, utilizing your project management skills. Act as a consultant to senior management, providing expert advice and guidance on IT-related matters. Requirements: Proven experience as an IT Manager or similar role, preferably within a manufacturing environment Strong knowledge and experience in infrastructure management, helpdesk support, project management, and IT consulting. Excellent leadership and team management skills - ability to coach and mentor junior members of staff. Solid understanding of IT systems and networks, including software. Strong troubleshooting and problem-solving IT issues, with a customer-oriented approach. Strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Experience of working in a warehouse / manufacturing setting - with the likes of Warehouse Management Systems (WMS) Click Apply Now to register your interest! IT Manager - Deeside - On-site - 50,000 - 60,000 + Benefits Package
May 09, 2024
Full time
IT Manager Deeside - On-site 50,000 - 60,000 + Benefits Package Are you a highly skilled and experienced IT Manager looking for an exciting opportunity to lead a small, but growing IT function? Applause IT are hiring an IT Manager to join a manufacturing and distribution business and take charge of all IT-related aspects within the organisation. Having recently moved to the UK, they are in the process of opening a new facility, consisting of a manufacturing hub, distribution centre and office space. In collaboration with the head office I.T team in Europe, you will play a crucial role in establishing the IT systems here in the UK and build the I.T team who will be responsible for the smooth operation and security of I.T infrastructure, as well as providing technical support to staff, and customers. Responsibilities: Oversee the day-to-day operations of the IT department - including automated warehouse and distribution environment. Develop and implement IT strategies, policies, and procedures to ensure the efficient and secure operation of digital infrastructure. Manage infrastructure, including servers and networks Provide technical support to staff, troubleshooting software issues, and ensuring timely resolution of IT-related problems. Collaborate with project teams to ensure the successful delivery of IT projects, utilizing your project management skills. Act as a consultant to senior management, providing expert advice and guidance on IT-related matters. Requirements: Proven experience as an IT Manager or similar role, preferably within a manufacturing environment Strong knowledge and experience in infrastructure management, helpdesk support, project management, and IT consulting. Excellent leadership and team management skills - ability to coach and mentor junior members of staff. Solid understanding of IT systems and networks, including software. Strong troubleshooting and problem-solving IT issues, with a customer-oriented approach. Strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Experience of working in a warehouse / manufacturing setting - with the likes of Warehouse Management Systems (WMS) Click Apply Now to register your interest! IT Manager - Deeside - On-site - 50,000 - 60,000 + Benefits Package
HELP DESK MANAGER As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting a Safety First value, you ll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. You ll operate under the ethos of one team , sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that s not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience. BENEFITS Contributory Company Pension Plan matched up to 6%, plus individual life assurance. A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements. Free on-site parking 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday On call Allowance ESSENTIAL AND DESIRABLE ATTRIBUTES It is necessary for this role to hold A Levels, GCSE English Language and Maths Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting. Familiarity with Facilities Helpdesk software is essential. The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service. We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement.
May 09, 2024
Full time
HELP DESK MANAGER As Helpdesk Manager, you will be the driving force behind the team, ensuring the achievement of KPIs and meeting the needs of both our internal and external customers. Your role will involve the adaptation and development of procedures to always ensure the highest quality of service. Efficiency and effectiveness is key, and you will be the champion of these within the helpdesk service. Inheriting a Safety First value, you ll ensure Health and Safety policies and procedures are adopted, leading by example within your areas of responsibility. You ll operate under the ethos of one team , sharing knowledge and utilising productive communication methods to achieve our business and team objectives in operational excellence. And that s not all! You will also be responsible for continual service improvement and your leadership will guide the team towards success, creating an exceptional customer experience. BENEFITS Contributory Company Pension Plan matched up to 6%, plus individual life assurance. A shopping discounts scheme Employee assistance and health and wellbeing check ins Reward and recognition to celebrate outstanding achievements. Free on-site parking 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday On call Allowance ESSENTIAL AND DESIRABLE ATTRIBUTES It is necessary for this role to hold A Levels, GCSE English Language and Maths Additionally, a strong background in fast-paced facilities management is required, with the ability to handle multiple workstreams simultaneously. It is important to have a comprehensive understanding of FM environments and experience in managing a Helpdesk in a multi-service setting. Familiarity with Facilities Helpdesk software is essential. The ideal candidate will have a proven track record in creating operating procedures, call scripts, and other relevant guidance documentation for Helpdesk staff. They should also be able to provide statistical analysis to improve the Helpdesk service. We are seeking someone who has set and achieved performance targets for Helpdesk staff and can effectively manage the needs of various stakeholders. It is crucial to be comfortable working in a fast pace service environment. and enjoy the use of new technology to drive continual improvement.
We are looking to recruit a Service Administrator for a well-established client based in Hemel Hempstead who are the market leader in their field. Within this role you will be offering customer support to the sales team, direct customers, and any users of the company products. You will also be responsible for handling and logging enquiries as well as plenty of other office administrative task. You will need to have an excellent eye for detail, we are looking for an adaptable person who is willing to get involved in a variety of tasks. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are Monday to Friday 9am to 5pm with a 30-minute lunch break. This position is paying up to £26,000. This position also offers a number of benefits including hybrid working, free on-site parking, 25 days annual leave and you'll even get your lunch paid for when working on site! Responsibilities: Dealing with technical queries over the phone and on email. Helping colleagues where necessary with resolving queries. Logging information relating to enquiries and preparing reports for analysis. Administration and processing returns. Assist in researching and collating data. Using high levels of accuracy and attention to detail to identify errors on databases. Generic office duties such as filing, data inputting, incoming and outgoing post. Occasionally attend off site events with other colleagues or supplier meetings if required. Maintain and build internal and external relationships with colleagues and client. Candidate Experience: High levels of accuracy and attention to detail. Knowledge of Excel and Microsoft Office. Sound knowledge and appreciation of Customer Service. Confident and able to deal with people at all levels. Friendly, persuasive, and helpful. Natural instinct to go above and beyond. Proactive and hard working. Happy and willing to turn your hand to any task. Flexible and adaptable in working in different ways. Logical and technically minded would be strong desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 09, 2024
Full time
We are looking to recruit a Service Administrator for a well-established client based in Hemel Hempstead who are the market leader in their field. Within this role you will be offering customer support to the sales team, direct customers, and any users of the company products. You will also be responsible for handling and logging enquiries as well as plenty of other office administrative task. You will need to have an excellent eye for detail, we are looking for an adaptable person who is willing to get involved in a variety of tasks. This is a permanent, full-time position with the opportunity to join a highly supportive team. Hours are Monday to Friday 9am to 5pm with a 30-minute lunch break. This position is paying up to £26,000. This position also offers a number of benefits including hybrid working, free on-site parking, 25 days annual leave and you'll even get your lunch paid for when working on site! Responsibilities: Dealing with technical queries over the phone and on email. Helping colleagues where necessary with resolving queries. Logging information relating to enquiries and preparing reports for analysis. Administration and processing returns. Assist in researching and collating data. Using high levels of accuracy and attention to detail to identify errors on databases. Generic office duties such as filing, data inputting, incoming and outgoing post. Occasionally attend off site events with other colleagues or supplier meetings if required. Maintain and build internal and external relationships with colleagues and client. Candidate Experience: High levels of accuracy and attention to detail. Knowledge of Excel and Microsoft Office. Sound knowledge and appreciation of Customer Service. Confident and able to deal with people at all levels. Friendly, persuasive, and helpful. Natural instinct to go above and beyond. Proactive and hard working. Happy and willing to turn your hand to any task. Flexible and adaptable in working in different ways. Logical and technically minded would be strong desired. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
May 09, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
We are currently recruiting for a hybrid working Sales Support Administrator based in Hemel Hempstead, offering the chance to join a growing team in a nationwide company who are leaders in their industry, a company that really take care of their staff and offer fantastic training and opportunities to progress and develop. We are ideally looking for candidates with previous experience within a similar role or if not then someone with a strong background within customer service or administration. Previous experience using CRM systems or Salesforce is essential for this position or if not then someone with strong knowledge/experience using excel in their day-to-day role. This team have a fantastic culture throughout the many different teams and departments, you'll be working with a social team who support each other and strive for success and progression. The hours for this role are Monday to Friday, 9am - 5:30pm. As standard, the company roll out a hybrid structure (after training) of 2 days in the Hemel Hempstead offices and 3 days working from home a week. The salary for this role is paying just over £27,000. The company offers a number of fantastic benefits which include 25 days leave plus holidays, on-site EV chargers, numerous company social clubs and works dos throughout the year, private medical/dental and even provide financial support plans to help you get onto the housing ladder! Plus, many progression routes within the company. What does the day-to-day look like? Collaborate with internal teams (e.g., sales, client success, customer operations, marketing, compliance, finance). Work with internal stakeholders to identify and implement improvements to processes and systems to deliver a better customer experience. Supporting our customers to cleanse their database. Manage and co-ordinate all onboarding activities between parties. Supporting the team to cleanse the historical databases in lines with new ways of working. Undertake any other duties as may reasonably be required of a Sales Administrator. Maintain existing records, as required. Develop training materials and supporting with the onboarding of new colleagues. Contribute to the continuing development of processes, procedures, and systems. What do we need from you? A customer-oriented, problem-solving attitude with excellent communication skills. Proven track record of meeting set deadlines with a high level of accuracy and attention to detail. Experience using Salesforce or CRM systems. Must demonstrate a high attention to detail and excellent command of plain written English. Must be able to handle a range of different tasks simultaneously. Must demonstrate common sense and good judgement. Must be able to communicate professionally and effectively with colleagues, customers, and stakeholders. A flexible attitude to work is essential. Ability to work well with a team and must be able to work remotely, independently and with minimal supervision. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 09, 2024
Full time
We are currently recruiting for a hybrid working Sales Support Administrator based in Hemel Hempstead, offering the chance to join a growing team in a nationwide company who are leaders in their industry, a company that really take care of their staff and offer fantastic training and opportunities to progress and develop. We are ideally looking for candidates with previous experience within a similar role or if not then someone with a strong background within customer service or administration. Previous experience using CRM systems or Salesforce is essential for this position or if not then someone with strong knowledge/experience using excel in their day-to-day role. This team have a fantastic culture throughout the many different teams and departments, you'll be working with a social team who support each other and strive for success and progression. The hours for this role are Monday to Friday, 9am - 5:30pm. As standard, the company roll out a hybrid structure (after training) of 2 days in the Hemel Hempstead offices and 3 days working from home a week. The salary for this role is paying just over £27,000. The company offers a number of fantastic benefits which include 25 days leave plus holidays, on-site EV chargers, numerous company social clubs and works dos throughout the year, private medical/dental and even provide financial support plans to help you get onto the housing ladder! Plus, many progression routes within the company. What does the day-to-day look like? Collaborate with internal teams (e.g., sales, client success, customer operations, marketing, compliance, finance). Work with internal stakeholders to identify and implement improvements to processes and systems to deliver a better customer experience. Supporting our customers to cleanse their database. Manage and co-ordinate all onboarding activities between parties. Supporting the team to cleanse the historical databases in lines with new ways of working. Undertake any other duties as may reasonably be required of a Sales Administrator. Maintain existing records, as required. Develop training materials and supporting with the onboarding of new colleagues. Contribute to the continuing development of processes, procedures, and systems. What do we need from you? A customer-oriented, problem-solving attitude with excellent communication skills. Proven track record of meeting set deadlines with a high level of accuracy and attention to detail. Experience using Salesforce or CRM systems. Must demonstrate a high attention to detail and excellent command of plain written English. Must be able to handle a range of different tasks simultaneously. Must demonstrate common sense and good judgement. Must be able to communicate professionally and effectively with colleagues, customers, and stakeholders. A flexible attitude to work is essential. Ability to work well with a team and must be able to work remotely, independently and with minimal supervision. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Position: Senior MIS Consultant Location: Remote with travel to Buckinghamshire or Leeds Salary: 24,000 - 33,000 Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom? Do you work in a school administration role or similar and looking for a new challenge? As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support. You will also be responsible for delivering training, offering consultancy, and updating guidance documentation. You are a motivated and self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader. The successful candidate can be either fully remote or hybrid working pattern, there will be occasional travel to either the Buckinghamshire or Leeds offices. Responsibilities: Provide MIS support for primary and secondary schools Provide a one-stop shop for telephone support and assistance on schools' MIS software to staff within schools, adhering to priorities for both primary and secondary schools Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting Understand and adhere to MIS KPIs Keep schools regularly informed of progress if a case has been logged or data sent to software supplier Ensure emails are looked at and responded to every day Test and implement new MIS products and upgrades Support the configuration and update of MIS systems in schools, working with colleagues across the company as required Keep abreast of new developments in software and keeping schools informed Impart your specialist knowledge to the MIS Support team through formal and informal training Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions Advise customers on the appropriate training and the relevant medium of delivery Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems. Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions. Develop and maintain high quality support documentation You will report to the MIS Team Lead. Skills/Abilities Essential A professional, cheerful and clear telephone manner with a focus on excellent customer service skills Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN Be familiar with the statutory data returns required for local and national government bodies. Accomplished user of Microsoft Office and associated software packages Excellent problem-solving skills, being able to think outside the box to find resolutions. Able to interpret complex documentation and communicate findings verbally and in written documents. Able to deliver training to a high standard to both groups and one-to-one. Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines. Comfortable working either in a team or independently A self-learner with excellent organisation skills Have an eye for detail. Desirable Experience of working on a busy and demanding helpdesk Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 08, 2024
Full time
Position: Senior MIS Consultant Location: Remote with travel to Buckinghamshire or Leeds Salary: 24,000 - 33,000 Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom? Do you work in a school administration role or similar and looking for a new challenge? As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support. You will also be responsible for delivering training, offering consultancy, and updating guidance documentation. You are a motivated and self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader. The successful candidate can be either fully remote or hybrid working pattern, there will be occasional travel to either the Buckinghamshire or Leeds offices. Responsibilities: Provide MIS support for primary and secondary schools Provide a one-stop shop for telephone support and assistance on schools' MIS software to staff within schools, adhering to priorities for both primary and secondary schools Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting Understand and adhere to MIS KPIs Keep schools regularly informed of progress if a case has been logged or data sent to software supplier Ensure emails are looked at and responded to every day Test and implement new MIS products and upgrades Support the configuration and update of MIS systems in schools, working with colleagues across the company as required Keep abreast of new developments in software and keeping schools informed Impart your specialist knowledge to the MIS Support team through formal and informal training Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions Advise customers on the appropriate training and the relevant medium of delivery Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems. Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions. Develop and maintain high quality support documentation You will report to the MIS Team Lead. Skills/Abilities Essential A professional, cheerful and clear telephone manner with a focus on excellent customer service skills Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN Be familiar with the statutory data returns required for local and national government bodies. Accomplished user of Microsoft Office and associated software packages Excellent problem-solving skills, being able to think outside the box to find resolutions. Able to interpret complex documentation and communicate findings verbally and in written documents. Able to deliver training to a high standard to both groups and one-to-one. Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines. Comfortable working either in a team or independently A self-learner with excellent organisation skills Have an eye for detail. Desirable Experience of working on a busy and demanding helpdesk Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Salesforce Financial Services Cloud Architect is required by a growing consulting organisation to architect and develop Salesforce Financial Services Cloud based investment management products and solutions. Required experience and skills: extensive experience and a deep understanding of Salesforce Financial Services Cloud platform ability to translate business requirements into well-architected solutions that best leverage the Salesforce Financial Services Cloud Team leadership and management skills ability to create high level and medium level solution architecture artefacts for large scale services cloud solutions including helpdesk, customer service, operational estate and other domains experience in designing and delivering investment management products and platforms will be beneficial
May 08, 2024
Full time
Salesforce Financial Services Cloud Architect is required by a growing consulting organisation to architect and develop Salesforce Financial Services Cloud based investment management products and solutions. Required experience and skills: extensive experience and a deep understanding of Salesforce Financial Services Cloud platform ability to translate business requirements into well-architected solutions that best leverage the Salesforce Financial Services Cloud Team leadership and management skills ability to create high level and medium level solution architecture artefacts for large scale services cloud solutions including helpdesk, customer service, operational estate and other domains experience in designing and delivering investment management products and platforms will be beneficial
Assistant Contract Manager Midlands 50,000 - 55,000 + Car allowance + Benefits Mainstay is currently working with a well-established company who are looking for an Assistant Contract Manager to support the contract manager in overseeing the maintenance and projects of a PFI contract covering numerous sites within the Midlands. Our client is a business that offers continuous support and invests a huge amount in their staff and retention. They have grown due to their diverse approach and exhibit strong company values. The ideal candidate will be adaptable and able to deliver contractual discussions with positivity by presenting solutions for the client. Role- As an Assistant Contract Manager, you will help manage a single contract covering multiple sites within the Midlands Management of the day-to-day operations including but not limited to staff performance and appraisals. Managing holiday and sickness and personal performance of staff members Overseeing the PPMs and reactive works across the sites Working closely with the Contract manager and director to oversee budgets. Managing multiple different M&E projects across multiple sites Managing a team of Hard services supervisors and multi-skilled engineers such as Electrical, Gas, HVAC, and Fabric Provide leadership, and ensure the planned development of the contract, to ensure that contractual commitments are met and exceeded. Support the Helpdesk in achieving high levels of customer satisfaction Ensure client satisfaction levels are at a constantly high level, leading to the development of the contract to increase the portfolio/contract responsibilities. Meet with clients to establish steady lines of communication and attend monthly client meetings where required. Ensure appropriate contract review, audit, and control systems to ensure statutory, policy, and contractual commitments are met. Client- A FM service provider Candidate- The right candidate will have a technical background with qualifications in either Electrical or Mechanical Engineering e.g. City and Guilds or NVQ Previous experience in a similar role essential ideally working for a facilities management provider covering a PFI contract Experience within a trade, ideally M&E background with Hard services qualifications Previous experience managing a range of M&E Projects Strong communication skills with the ability to negotiate and deal with difficult situations diplomatically Able to present and all levels Strong leadership qualities and desire to drive change from the front
May 08, 2024
Full time
Assistant Contract Manager Midlands 50,000 - 55,000 + Car allowance + Benefits Mainstay is currently working with a well-established company who are looking for an Assistant Contract Manager to support the contract manager in overseeing the maintenance and projects of a PFI contract covering numerous sites within the Midlands. Our client is a business that offers continuous support and invests a huge amount in their staff and retention. They have grown due to their diverse approach and exhibit strong company values. The ideal candidate will be adaptable and able to deliver contractual discussions with positivity by presenting solutions for the client. Role- As an Assistant Contract Manager, you will help manage a single contract covering multiple sites within the Midlands Management of the day-to-day operations including but not limited to staff performance and appraisals. Managing holiday and sickness and personal performance of staff members Overseeing the PPMs and reactive works across the sites Working closely with the Contract manager and director to oversee budgets. Managing multiple different M&E projects across multiple sites Managing a team of Hard services supervisors and multi-skilled engineers such as Electrical, Gas, HVAC, and Fabric Provide leadership, and ensure the planned development of the contract, to ensure that contractual commitments are met and exceeded. Support the Helpdesk in achieving high levels of customer satisfaction Ensure client satisfaction levels are at a constantly high level, leading to the development of the contract to increase the portfolio/contract responsibilities. Meet with clients to establish steady lines of communication and attend monthly client meetings where required. Ensure appropriate contract review, audit, and control systems to ensure statutory, policy, and contractual commitments are met. Client- A FM service provider Candidate- The right candidate will have a technical background with qualifications in either Electrical or Mechanical Engineering e.g. City and Guilds or NVQ Previous experience in a similar role essential ideally working for a facilities management provider covering a PFI contract Experience within a trade, ideally M&E background with Hard services qualifications Previous experience managing a range of M&E Projects Strong communication skills with the ability to negotiate and deal with difficult situations diplomatically Able to present and all levels Strong leadership qualities and desire to drive change from the front
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around £12 per hour and if the role was to turn permanent, a starting salary of anywhere between £22k to £25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 08, 2024
Full time
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around £12 per hour and if the role was to turn permanent, a starting salary of anywhere between £22k to £25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.