Brook Street are working with a highly reputable accounting firm who are on the search for a fantastic Customer Service Manager to be based in their own office in St. Asaph. This is a standalone role with regular communication with the head office in London, and the successful candidate will be responsible for client communication for tax returns to CIS (Construction Industry Scheme) clients. This role is part-time, with only 27 - 30 hours required, with an attractive salary to match. Job Overview: As a part-time Customer Service Manager/Office Admin, you'll play a pivotal role in ensuring the smooth and efficient operation of our office. Your proactive approach, solution-oriented mindset, and dedication to excellence will be key in maintaining customer satisfaction, loyalty, and retention. Responsibilities: Handle incoming calls and provide assistance or direct enquiries accordingly Maintain and update filing, inventory, mailing, and database systems Manage incoming and outgoing correspondence Procure and manage office supplies and services Research and update company database Organise spreadsheets and assist with day-to-day office management tasks Perform general administrative duties as needed Requirements: Attention to detail and willingness to learn Proficiency in Microsoft Office Suite Excellent communication skills, both written and verbal Dependable and punctual work ethic Knowledge of clerical and administrative procedures Data entry skills Job Details: Job Type: Part-time, Permanent Salary: 25,000.00- 27,000.00 per year Expected Hours: 27 - 30 per week Benefits: Company pension Employee discount On-site parking Apply now or call (phone number removed) - Option 1, and ask to speak to Luke for more information!
May 16, 2024
Full time
Brook Street are working with a highly reputable accounting firm who are on the search for a fantastic Customer Service Manager to be based in their own office in St. Asaph. This is a standalone role with regular communication with the head office in London, and the successful candidate will be responsible for client communication for tax returns to CIS (Construction Industry Scheme) clients. This role is part-time, with only 27 - 30 hours required, with an attractive salary to match. Job Overview: As a part-time Customer Service Manager/Office Admin, you'll play a pivotal role in ensuring the smooth and efficient operation of our office. Your proactive approach, solution-oriented mindset, and dedication to excellence will be key in maintaining customer satisfaction, loyalty, and retention. Responsibilities: Handle incoming calls and provide assistance or direct enquiries accordingly Maintain and update filing, inventory, mailing, and database systems Manage incoming and outgoing correspondence Procure and manage office supplies and services Research and update company database Organise spreadsheets and assist with day-to-day office management tasks Perform general administrative duties as needed Requirements: Attention to detail and willingness to learn Proficiency in Microsoft Office Suite Excellent communication skills, both written and verbal Dependable and punctual work ethic Knowledge of clerical and administrative procedures Data entry skills Job Details: Job Type: Part-time, Permanent Salary: 25,000.00- 27,000.00 per year Expected Hours: 27 - 30 per week Benefits: Company pension Employee discount On-site parking Apply now or call (phone number removed) - Option 1, and ask to speak to Luke for more information!
MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Patcham site. Duties and Responsibilities: Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it s within your authorised limits. Make sure all fire alarm and safety equipment is checked regularly, and that it s working properly at all times. Record and monitor equipment servicing and inspection dates. Make sure you re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.). Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager. Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise. Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided. Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier. Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account. When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system. Always be available when you re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre. Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis. Keep up to date records of each leaseholder s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware. Notify Head Office immediately of the death of a leaseholder. Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements. Keep the accident book and daily diary of events and activities for the estate up to date. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we ve been given the leaseholders written permission and/or our usual confidence rules have been released. If you don t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party. Skills and Qualifications: Experience in providing service to customers in a residential environment. Experience in supervising contractors. Understanding of building maintenance. Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach. Ability to communicate effectively with a range of people, both verbally and in writing. Ability to respect confidentiality and be diplomatic. Ability to be adaptable and flexible to the needs of customers and colleagues. Ability to work independently using own initiative with minimum supervision using a proactive approach. Ability to complete and maintain records. Ability to be resourceful and demonstrate sound judgement under pressure. Empathy with older people and understanding of ageing process. Basic knowledge of welfare benefits and entitlements. Good understanding of professional boundaries. Ability to drive and access to a car. Willing to participate in activities with residents. Awareness of equal opportunities. Awareness of Health & Safety issues. Willingness to work unsocial hours/respond to emergencies outside hours of work. Smart, professional appearance. MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm
May 16, 2024
Full time
MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm Overview: First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Patcham site. Duties and Responsibilities: Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it s within your authorised limits. Make sure all fire alarm and safety equipment is checked regularly, and that it s working properly at all times. Record and monitor equipment servicing and inspection dates. Make sure you re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.). Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager. Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise. Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager. Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided. Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier. Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account. When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system. Always be available when you re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives. Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre. Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis. Keep up to date records of each leaseholder s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware. Notify Head Office immediately of the death of a leaseholder. Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements. Keep the accident book and daily diary of events and activities for the estate up to date. Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we ve been given the leaseholders written permission and/or our usual confidence rules have been released. If you don t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party. Skills and Qualifications: Experience in providing service to customers in a residential environment. Experience in supervising contractors. Understanding of building maintenance. Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach. Ability to communicate effectively with a range of people, both verbally and in writing. Ability to respect confidentiality and be diplomatic. Ability to be adaptable and flexible to the needs of customers and colleagues. Ability to work independently using own initiative with minimum supervision using a proactive approach. Ability to complete and maintain records. Ability to be resourceful and demonstrate sound judgement under pressure. Empathy with older people and understanding of ageing process. Basic knowledge of welfare benefits and entitlements. Good understanding of professional boundaries. Ability to drive and access to a car. Willing to participate in activities with residents. Awareness of equal opportunities. Awareness of Health & Safety issues. Willingness to work unsocial hours/respond to emergencies outside hours of work. Smart, professional appearance. MB560: Live-in Estate Manager Location: Patcham, East Sussex Salary: £18,720 + Accommodation paid for Working Hours: Monday to Friday 9am til 4pm
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 16, 2024
Full time
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
To strengthen our Commercial Affiliate in Haywards Heath , United Kingdom, we are currently hiring a Healthcare Solutions Manager (m/f/x) - Rare Bleeding Disorders (Fulltime / permanent / remote / field-based) The Opportunity You are responsible for creating, delivering and maintaining local access to CSL Behring products for rare bleeding disorders and gene therapies post-NICE approval or National HTA, and contributions to new product pre-launch as appropriate and in-line with ABPI regulations. This will include National Framework and Tenders, mapping of healthcare services, commissioning guidelines and creation of value propositions supporting the prescribing of brands. The Role Drive service readiness for new product launch, with key treatment centres Identifying, developing and delivering value propositions for CSL Behring promoted brands Working alongside Market Access, Medical, Marketing and Sales colleagues to identify strategic opportunities for brands to add patient and customer value, through customer insight, deep knowledge and understanding of the NHS, it's relevant funding flows and impact on the services responsible for delivering treatments to patients Developing strong commercial relationships with key NHS Stakeholders and relevant Clinical stakeholders, for example Clinical Reference Groups Lead relevant Regional Access initiatives and projects within agreed budgets Provide relevant insight to help shape 3-Year strategic plan and create market leading tools to strengthen and differentiate CSL Behring brands in the market-place. Engage as directed with pre-launch activities for new brands including service mapping, market segmentation, customer and competitive insights Support the Shaping, creation and submission of relevant NHS Tenders and Frameworks Development of key patient access pathways to increase access to treatment with appropriate medicines and services CSL behring medicines Your Skills and Experience: Bachelor degree in business, health policy, health economics, life sciences or healthcare discipline MBA, desirable Significant pharmaceutical industry experience delivering value for high value medicine in secondary care Therapy Areas Demonstrable understanding of NHS, relevant commissioning and access bodies and funding processes for high-value medicines Significant history of high achievements vs. relevant, pre-defined targets/deliverables/outcomes Demonstrable experience within high-performing cross-functional teams Experience of utilising NHS data, e.g. HES, QQF to evaluate the environment and identify opportunities for better patient outcomes Demonstrable experience in a similar role Reporting Relationships: Role that this position reports to: Business Unit Head Hematology Our Benefits Our benefit plan offers our employees numerous choices including such options as medical, dental and vision plans, life insurance and retirement plan As this is a remote, field-based role, a company car is included Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Behring!
May 16, 2024
Full time
To strengthen our Commercial Affiliate in Haywards Heath , United Kingdom, we are currently hiring a Healthcare Solutions Manager (m/f/x) - Rare Bleeding Disorders (Fulltime / permanent / remote / field-based) The Opportunity You are responsible for creating, delivering and maintaining local access to CSL Behring products for rare bleeding disorders and gene therapies post-NICE approval or National HTA, and contributions to new product pre-launch as appropriate and in-line with ABPI regulations. This will include National Framework and Tenders, mapping of healthcare services, commissioning guidelines and creation of value propositions supporting the prescribing of brands. The Role Drive service readiness for new product launch, with key treatment centres Identifying, developing and delivering value propositions for CSL Behring promoted brands Working alongside Market Access, Medical, Marketing and Sales colleagues to identify strategic opportunities for brands to add patient and customer value, through customer insight, deep knowledge and understanding of the NHS, it's relevant funding flows and impact on the services responsible for delivering treatments to patients Developing strong commercial relationships with key NHS Stakeholders and relevant Clinical stakeholders, for example Clinical Reference Groups Lead relevant Regional Access initiatives and projects within agreed budgets Provide relevant insight to help shape 3-Year strategic plan and create market leading tools to strengthen and differentiate CSL Behring brands in the market-place. Engage as directed with pre-launch activities for new brands including service mapping, market segmentation, customer and competitive insights Support the Shaping, creation and submission of relevant NHS Tenders and Frameworks Development of key patient access pathways to increase access to treatment with appropriate medicines and services CSL behring medicines Your Skills and Experience: Bachelor degree in business, health policy, health economics, life sciences or healthcare discipline MBA, desirable Significant pharmaceutical industry experience delivering value for high value medicine in secondary care Therapy Areas Demonstrable understanding of NHS, relevant commissioning and access bodies and funding processes for high-value medicines Significant history of high achievements vs. relevant, pre-defined targets/deliverables/outcomes Demonstrable experience within high-performing cross-functional teams Experience of utilising NHS data, e.g. HES, QQF to evaluate the environment and identify opportunities for better patient outcomes Demonstrable experience in a similar role Reporting Relationships: Role that this position reports to: Business Unit Head Hematology Our Benefits Our benefit plan offers our employees numerous choices including such options as medical, dental and vision plans, life insurance and retirement plan As this is a remote, field-based role, a company car is included Our Benefits We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL. About CSL Behring CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring . We want CSL to reflect the world around us As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL. Do work that matters at CSL Behring!
Airship have an exciting opportunity for a Customer Support Representative to join the team! Location: Park Hill, Sheffield Salary: £23K per annum Job Type: Full time Customer Support Representative - About Us: Airship, a thriving SaaS company headquartered in Sheffield, specialises in serving premier brands within the vibrant UK Hospitality sector, including household names like Byron, The Alchemist, Leon, Turtle Bay, Chilango, Boxpark and more. The close-knit team dedicated to camaraderie, mutual support, and have a passion for delivering excellence. Customer Support Representative - The Role: As a Customer Support Representative you will be the first point of call for reactive support requests from our customers. You will be responsible for answering customer queries, troubleshooting issues & escalating where needed. You will take ownership of our support desk software (Intercom) to manage incoming queries, as well as writing and editing our support articles within our "Academy", to allow our customers to self-help where they feel comfortable to do so. You will work closely with the Customer Success team to ensure our customers are happy with our products, are being responded to quickly, and kept up to date with any new product features that we release. Customer Support Representative -Key Responsibilities: - Become an encyclopaedia of knowledge about how our products work and what they are capable of. Use that knowledge to help our customers apply this to their businesses - You'll become an expert with our support desk software (Intercom) to ensure all incoming requests are kept on top of and dealt with within our SLAs - You'll maintain external communication with our customers to inform them about any new features or updates to our products. This will include creating weekly newsletters & updating any chat bots / pop ups with the most up to date information - Craft and maintain our support centres, writing and updating articles to help reduce the amount of times you have to answer the same questions by delighting our customers with a place that they can self-service their support queries - Ensure that all customers have a great experience with our products - where the product ever falls down on reliability, usability or speed, be the voice that gets that information back to our product team so we can fix it. Through your feedback and empathy with our customers' challenges, you will be able to influence the direction of our products - Communicate efficiently and effectively with our customers, whether it be via our 'support desk', email or over the phone Customer Support Representative - You: - Excellent communication and writing skills, the ability to explain complex topics in easy to understand and concise English - The ability to manage a large amount of incoming inquiries - A passion for talking to customers, all day, every day - Great problem-solving abilities and experience in a troubleshooting environment - The ability to manage workload and work deadlines - Great organisational skills and attention to details - A creative mindset Beneficial, but not essential: - Experience with CRM and Email Marketing - Experience within the hospitality industry - Experience using Intercom for answering support queries - Experience with a SaaS company Customer Support Representative - The Benefits: - 28 days holiday - Full private health insurance provided - Cycle-to-work scheme & Bike storage - Dog friendly office - Electric car lease - 10% of your time is spent learning something new To apply for the role of Customer Support Representative, click "Apply" below!
May 15, 2024
Full time
Airship have an exciting opportunity for a Customer Support Representative to join the team! Location: Park Hill, Sheffield Salary: £23K per annum Job Type: Full time Customer Support Representative - About Us: Airship, a thriving SaaS company headquartered in Sheffield, specialises in serving premier brands within the vibrant UK Hospitality sector, including household names like Byron, The Alchemist, Leon, Turtle Bay, Chilango, Boxpark and more. The close-knit team dedicated to camaraderie, mutual support, and have a passion for delivering excellence. Customer Support Representative - The Role: As a Customer Support Representative you will be the first point of call for reactive support requests from our customers. You will be responsible for answering customer queries, troubleshooting issues & escalating where needed. You will take ownership of our support desk software (Intercom) to manage incoming queries, as well as writing and editing our support articles within our "Academy", to allow our customers to self-help where they feel comfortable to do so. You will work closely with the Customer Success team to ensure our customers are happy with our products, are being responded to quickly, and kept up to date with any new product features that we release. Customer Support Representative -Key Responsibilities: - Become an encyclopaedia of knowledge about how our products work and what they are capable of. Use that knowledge to help our customers apply this to their businesses - You'll become an expert with our support desk software (Intercom) to ensure all incoming requests are kept on top of and dealt with within our SLAs - You'll maintain external communication with our customers to inform them about any new features or updates to our products. This will include creating weekly newsletters & updating any chat bots / pop ups with the most up to date information - Craft and maintain our support centres, writing and updating articles to help reduce the amount of times you have to answer the same questions by delighting our customers with a place that they can self-service their support queries - Ensure that all customers have a great experience with our products - where the product ever falls down on reliability, usability or speed, be the voice that gets that information back to our product team so we can fix it. Through your feedback and empathy with our customers' challenges, you will be able to influence the direction of our products - Communicate efficiently and effectively with our customers, whether it be via our 'support desk', email or over the phone Customer Support Representative - You: - Excellent communication and writing skills, the ability to explain complex topics in easy to understand and concise English - The ability to manage a large amount of incoming inquiries - A passion for talking to customers, all day, every day - Great problem-solving abilities and experience in a troubleshooting environment - The ability to manage workload and work deadlines - Great organisational skills and attention to details - A creative mindset Beneficial, but not essential: - Experience with CRM and Email Marketing - Experience within the hospitality industry - Experience using Intercom for answering support queries - Experience with a SaaS company Customer Support Representative - The Benefits: - 28 days holiday - Full private health insurance provided - Cycle-to-work scheme & Bike storage - Dog friendly office - Electric car lease - 10% of your time is spent learning something new To apply for the role of Customer Support Representative, click "Apply" below!
American Golf is Europe's largest golf retailer with over 90 stores across the UK and Ireland What makes a career at American Golf like no other? Here at American Golf our teams are unique, consisting of people that are passionate about our products and dedicated to providing the best possible service to our customers. Our colleagues are specialists at what they do, not just advising on the best products to match our customers' needs but also providing practical solutions to help improve their game. When you join American Golf, you'll be provided with the product knowledge and skills training you need to provide our customers with a service that exceeds their expectations and keeps them coming back! You will learn how to demonstrate and discuss our products, as well as the practical aspects of our custom fit service. If you can demonstrate experience adapting your approach in a customer-focused sales environment, we can help you with the rest. To Be Successful in This Role You Will Need To motivate and encourage your team to achieve KPI's through your passion and enthusiasm Lead your team in providing outstanding customer service Create an exciting environment, drive sales and maximise profit Drive company initiatives and continually reinforce the customer proposition with the team Be an effective communicator Effectively delegate tasks, encourage individuals to develop and increase their knowledge ensuring a multi skilled team Manage team performance, identify and promote good performance and effectively deal with under-performance Take ownership of the recruitment for your team Our Benefits A competitive salary with an uncapped commission scheme 29 days holiday (inclusive of bank holidays) An extra day off to celebrate your birthday! Holiday purchase scheme Employee discount for you, your family and your friends Company incentives Professional qualification & subscription support Employee Assistance Programme Life Assurance Company Pension Scheme Other fantastic benefits include Reward scheme, Denplan, Cycle to work and more. We care about our colleagues just as much as we care about our customers, so if you're looking ahead and want to develop into retail management or work at our Retail Support Centre, we can help you fulfil your potential. So, if you want a challenging and rewarding role at the cutting edge of sports retail then apply today or visit our careers site to view all available jobs at American Golf. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. We are committed to encouraging equality, diversity and inclusion among our colleagues and preventing unlawful discrimination. We aim for our workforce to be representative of our customers and wider society, and for each employee to feel respected and have opportunities to give their best. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
May 15, 2024
Full time
American Golf is Europe's largest golf retailer with over 90 stores across the UK and Ireland What makes a career at American Golf like no other? Here at American Golf our teams are unique, consisting of people that are passionate about our products and dedicated to providing the best possible service to our customers. Our colleagues are specialists at what they do, not just advising on the best products to match our customers' needs but also providing practical solutions to help improve their game. When you join American Golf, you'll be provided with the product knowledge and skills training you need to provide our customers with a service that exceeds their expectations and keeps them coming back! You will learn how to demonstrate and discuss our products, as well as the practical aspects of our custom fit service. If you can demonstrate experience adapting your approach in a customer-focused sales environment, we can help you with the rest. To Be Successful in This Role You Will Need To motivate and encourage your team to achieve KPI's through your passion and enthusiasm Lead your team in providing outstanding customer service Create an exciting environment, drive sales and maximise profit Drive company initiatives and continually reinforce the customer proposition with the team Be an effective communicator Effectively delegate tasks, encourage individuals to develop and increase their knowledge ensuring a multi skilled team Manage team performance, identify and promote good performance and effectively deal with under-performance Take ownership of the recruitment for your team Our Benefits A competitive salary with an uncapped commission scheme 29 days holiday (inclusive of bank holidays) An extra day off to celebrate your birthday! Holiday purchase scheme Employee discount for you, your family and your friends Company incentives Professional qualification & subscription support Employee Assistance Programme Life Assurance Company Pension Scheme Other fantastic benefits include Reward scheme, Denplan, Cycle to work and more. We care about our colleagues just as much as we care about our customers, so if you're looking ahead and want to develop into retail management or work at our Retail Support Centre, we can help you fulfil your potential. So, if you want a challenging and rewarding role at the cutting edge of sports retail then apply today or visit our careers site to view all available jobs at American Golf. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. We are committed to encouraging equality, diversity and inclusion among our colleagues and preventing unlawful discrimination. We aim for our workforce to be representative of our customers and wider society, and for each employee to feel respected and have opportunities to give their best. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Are you a compassionate communicator with a knack for problem-solving? Are you ready to embark on a fulfilling career where you can make a meaningful difference in people's lives? If so, we invite you to join us at Dignity Funerals as a Customer Experience Consultant! Dignity Funerals is dedicated to providing compassionate care and support to families during some of their most challenging moments. As a Customer Experience Consultant, you will be at the forefront of delivering exceptional service and ensuring that every interaction with our company leaves a positive and lasting impression. What will you be doing? Handle incoming calls from clients regarding pre-need arrangements, adapting your approach to meet their specific needs with understanding, patience, and empathy. Maintain up-to-date knowledge of Dignity products, services, and procedures through ongoing training and briefings. Resolve client concerns, queries, and problems by clarifying issues, researching answers, exploring alternative options, and implementing solutions. Manage multiple tasks effectively to achieve the best outcomes and support the delivery of the highest standards of customer service across various channels including telephone, written, and face-to-face interactions. Provide adapted and specialist assistance to vulnerable customers, ensuring adherence to Treating Customers Fairly (TCF) and vulnerability principles to achieve positive outcomes. Assist with pre-need email and voicemail enquiries, providing timely and helpful responses to customer inquiries. What you will need? Excellent communication and interpersonal skills, with a genuine desire to help others. Strong problem-solving abilities, with the capacity to adapt to different situations and client needs. Ability to manage multiple tasks efficiently and prioritize workload effectively. Empathy, patience, and a compassionate approach to supporting clients, especially during challenging times. Previous experience in customer service or a similar role preferred. Why Join Us? Make a difference in the lives of others by providing compassionate care and support during difficult times. Benefit from ongoing training and development opportunities to enhance your skills and knowledge. Join a supportive team where collaboration and teamwork are valued, and where your contributions are appreciated. Explore opportunities for career advancement and personal growth within our organisation. The Details: This is a full-time, permanent position, working 38.75 hours per week. Shifts are structured to cover our core working hours between 9am - 6pm Monday - Friday. Saturday cover (9am - 12pm) is required and you typically work 1 in every 5. Your time is paid back in lieu. This role will be on-site 5 days a week based at our Head Office at King Edwards Court, Sutton Coldfield. If you're ready to embark on a rewarding career where you can make a positive impact every day, we want to hear from you! Join us in providing compassionate care and support to families in their time of need. Apply now to become a Customer Experience Consultant at Dignity Funerals! What are the next steps? To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application. Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process. Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
May 15, 2024
Full time
Are you a compassionate communicator with a knack for problem-solving? Are you ready to embark on a fulfilling career where you can make a meaningful difference in people's lives? If so, we invite you to join us at Dignity Funerals as a Customer Experience Consultant! Dignity Funerals is dedicated to providing compassionate care and support to families during some of their most challenging moments. As a Customer Experience Consultant, you will be at the forefront of delivering exceptional service and ensuring that every interaction with our company leaves a positive and lasting impression. What will you be doing? Handle incoming calls from clients regarding pre-need arrangements, adapting your approach to meet their specific needs with understanding, patience, and empathy. Maintain up-to-date knowledge of Dignity products, services, and procedures through ongoing training and briefings. Resolve client concerns, queries, and problems by clarifying issues, researching answers, exploring alternative options, and implementing solutions. Manage multiple tasks effectively to achieve the best outcomes and support the delivery of the highest standards of customer service across various channels including telephone, written, and face-to-face interactions. Provide adapted and specialist assistance to vulnerable customers, ensuring adherence to Treating Customers Fairly (TCF) and vulnerability principles to achieve positive outcomes. Assist with pre-need email and voicemail enquiries, providing timely and helpful responses to customer inquiries. What you will need? Excellent communication and interpersonal skills, with a genuine desire to help others. Strong problem-solving abilities, with the capacity to adapt to different situations and client needs. Ability to manage multiple tasks efficiently and prioritize workload effectively. Empathy, patience, and a compassionate approach to supporting clients, especially during challenging times. Previous experience in customer service or a similar role preferred. Why Join Us? Make a difference in the lives of others by providing compassionate care and support during difficult times. Benefit from ongoing training and development opportunities to enhance your skills and knowledge. Join a supportive team where collaboration and teamwork are valued, and where your contributions are appreciated. Explore opportunities for career advancement and personal growth within our organisation. The Details: This is a full-time, permanent position, working 38.75 hours per week. Shifts are structured to cover our core working hours between 9am - 6pm Monday - Friday. Saturday cover (9am - 12pm) is required and you typically work 1 in every 5. Your time is paid back in lieu. This role will be on-site 5 days a week based at our Head Office at King Edwards Court, Sutton Coldfield. If you're ready to embark on a rewarding career where you can make a positive impact every day, we want to hear from you! Join us in providing compassionate care and support to families in their time of need. Apply now to become a Customer Experience Consultant at Dignity Funerals! What are the next steps? To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application. Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process. Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Operations Co-ordinator Central Manchester £30K pro-rata My client is a well-regarded business and currently looking for an Operations Co-ordinator to support their team in Manchester on an interim basis. This role sits at the centre of the Operations team, providing operational and logistical support and overseeing the smooth running of the operations. Must have a current up to date DBS. Key Responsibilities required for the Operations Co-ordinator; This role sits at the centre of the Operations team, providing operational and logistical support to and overseeing the smooth running of the operations. The role holder will be pivotal in the co-ordination of successful activities liaising with front of house and the operations team. You will work with Marketing and Recruitment teams to input requirements including online and social media activity and liaise with the Deputy Head Act as the first point of contact for families and tutors Develop new approaches to information gathering, collation and processing to ensure the smooth running and efficiency of the Operations Working in partnership with internal and external teams, manage the co-ordination of activities and events Contributing to weekly, termly and annual planning Responsibility for logistical tasks related to space planning and booking venues Communicating with tutors, parents and students as appropriate Gathering, collating, preparing and analysing information to support all scheduling. Working with the Finance and Inventory teams regarding fees and invoices as required Key Skills required for the Operations Co-ordinator; Current DBS check Excellent planning and organisational skills Clear and concise communication skills Be proactive and be able to work using your own initiative Ability to prioritise busy workload Ability to working in a fast paced environment Excellent accuracy and attention to detail. Good IT skills including MS Word, Excel and Outlook Operations Co-ordinator Manchester Immediate Start £30K pro -rata Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful. By submitting your application, you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
May 15, 2024
Full time
Operations Co-ordinator Central Manchester £30K pro-rata My client is a well-regarded business and currently looking for an Operations Co-ordinator to support their team in Manchester on an interim basis. This role sits at the centre of the Operations team, providing operational and logistical support and overseeing the smooth running of the operations. Must have a current up to date DBS. Key Responsibilities required for the Operations Co-ordinator; This role sits at the centre of the Operations team, providing operational and logistical support to and overseeing the smooth running of the operations. The role holder will be pivotal in the co-ordination of successful activities liaising with front of house and the operations team. You will work with Marketing and Recruitment teams to input requirements including online and social media activity and liaise with the Deputy Head Act as the first point of contact for families and tutors Develop new approaches to information gathering, collation and processing to ensure the smooth running and efficiency of the Operations Working in partnership with internal and external teams, manage the co-ordination of activities and events Contributing to weekly, termly and annual planning Responsibility for logistical tasks related to space planning and booking venues Communicating with tutors, parents and students as appropriate Gathering, collating, preparing and analysing information to support all scheduling. Working with the Finance and Inventory teams regarding fees and invoices as required Key Skills required for the Operations Co-ordinator; Current DBS check Excellent planning and organisational skills Clear and concise communication skills Be proactive and be able to work using your own initiative Ability to prioritise busy workload Ability to working in a fast paced environment Excellent accuracy and attention to detail. Good IT skills including MS Word, Excel and Outlook Operations Co-ordinator Manchester Immediate Start £30K pro -rata Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 48 hours of your application then unfortunately you have been unsuccessful. By submitting your application, you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website
Are you a Customer Service focused professional with a passion for delivering an excellent customer experience ? Do you enjoy a fast paced, busy but varied role? Looking for a company that values you? If so, this role could be for you. An exciting opportunity has arisen to be part of my client's Sales Administration team. This role is key to ensuring the effective operation of the business 'behind the scenes' and looks after a wide variety of their customer's needs. Benefits: Salary up to 26,000 depending on experience. 25% basic salary OTE Quarterly bonus (after probation) Hybrid working 30 days holiday per year Company pension Free onsite parking Relaxed dress code Cycle to work scheme. 37.5 hours per week Mon- Fri 9:00am - 5:00pm 30 min paid lunch Duties and Responsibilities: Answering customer enquiries over the phone, by email and face to face Processing orders, upselling, credit checks and payments Sending out invoices and other paperwork Outbound sales calls to customers and prospective customers Updating customer records using CRM system Organising deliveries Providing after-sales support Typing up documents like letters and reports Imputing and following up claims that are raised by the UK office to head office or from customers to the UK office. Proactively contact existing customers to promote the company portfolio of products. Support with Credit Control by contacting customers to advise them that they are in breach of their agreed terms. Skills and experience required: Sales and/or administration experience is essential. Previous technical sales and/or administration is beneficial. Outstanding customer service skills Excellent IT skills including Excel and Outlook Close attention to detail Excellent verbal and written communication skills Support Purchasing department by taking an active role in purchasing goods relating to the business including product from head office, fleet and other relevant services If this sounds like you, please apply today! Anticipated start date w/c 6 th May but happy to wait for the right individual. KS Birmingham Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 15, 2024
Full time
Are you a Customer Service focused professional with a passion for delivering an excellent customer experience ? Do you enjoy a fast paced, busy but varied role? Looking for a company that values you? If so, this role could be for you. An exciting opportunity has arisen to be part of my client's Sales Administration team. This role is key to ensuring the effective operation of the business 'behind the scenes' and looks after a wide variety of their customer's needs. Benefits: Salary up to 26,000 depending on experience. 25% basic salary OTE Quarterly bonus (after probation) Hybrid working 30 days holiday per year Company pension Free onsite parking Relaxed dress code Cycle to work scheme. 37.5 hours per week Mon- Fri 9:00am - 5:00pm 30 min paid lunch Duties and Responsibilities: Answering customer enquiries over the phone, by email and face to face Processing orders, upselling, credit checks and payments Sending out invoices and other paperwork Outbound sales calls to customers and prospective customers Updating customer records using CRM system Organising deliveries Providing after-sales support Typing up documents like letters and reports Imputing and following up claims that are raised by the UK office to head office or from customers to the UK office. Proactively contact existing customers to promote the company portfolio of products. Support with Credit Control by contacting customers to advise them that they are in breach of their agreed terms. Skills and experience required: Sales and/or administration experience is essential. Previous technical sales and/or administration is beneficial. Outstanding customer service skills Excellent IT skills including Excel and Outlook Close attention to detail Excellent verbal and written communication skills Support Purchasing department by taking an active role in purchasing goods relating to the business including product from head office, fleet and other relevant services If this sounds like you, please apply today! Anticipated start date w/c 6 th May but happy to wait for the right individual. KS Birmingham Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Residential Management Group Ltd
Northwich, Cheshire
Customer Service Team Leader Based in Northwich Permanent / Full Time, working on a 4 week rota Salary £28,000 Residential Management Group, a large, established market leading property management company, is looking for two Inbound Contact Centre / Customer Service Advisor Team Leaders , based in our Northwich office. Your focus will be on ensuring the delivery of an exceptional customer service to both internal and external customers. These opportunities would suit someone who surpasses at being a role model, is able to inspire and lead a team of Customer Service Advisors to achieve KPIs and SLAs, whilst supporting their development. What are some of the Benefits we offer? 25 days annual leave, plus Bank Holidays and never work your birthday!, plus 2 paid volunteering days per year Opportunity Ability to accrue additional holidays (subject to criteria) Free On-site Parking Free Healthcare cashback Plan (claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Life Assurance - 4 x basic salary and Pension scheme with contributions matched up to 6% Free and confidential access to Employee Assistance Programme As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers! What hours do our Team Leaders work? Our inbound contact centre is open to customers 24/7. Along with your team, you will be working a 37.5 hour week, on a 4 week rota basis, as outlined below: Week 1 8am to 4pm Week 2 9am to 5pm Week 3 10am to 6pm Week 4 12pm to 8pm You will also work 1 weekend in 4, working an 8 hour shift on both Saturday and Sunday. What are the Key Responsibilities of our Customer Service Team Leader? Lead, motivate, and monitor a team of Customer Service Advisors, with varying levels of experience. Develop and maintain their knowledge through effective training and coaching. Ensure the team meets their KPIs and surpasses quality targets. Ensure a consistent and exceptional level of customer service is always provided, via webchat, email and 'phone. Undertake regular 1 to 1's, creating individualised development plans. Effectively monitor time & attendance, overtime budgets, rotas and all absences. Recruitment & Selection Experience - many of our Customer Service Advisors move into other roles within the Group, you will be interviewing to replace them on a regular basis. Collaborate with the customer experience team to implement improvements of our end to end customer journey. Address employment relations issues in collaboration with the Head of Customer Service and HR Department. Skills, Knowledge & Experience - Essential Experience of training, coaching, developing a team. Excellent communication skills, both written and verbal, with the ability to work with stakeholders at all levels. Ability to manage complaints and complex customer calls, through to resolution. Strong IT and data review skills, with an understanding of performance and rota management, data and reporting Skills, Knowledge & Experience - Desirable Previous experience in contact centre management Experience using Microsoft Office (eg. Word, Excel, Outlook) Knowledge of property management, leasehold requirements and legislation. If you are an experienced Team Leader, where providing an exceptional customer service just comes naturally to you - please apply today! About RMG Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 140,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work!
May 15, 2024
Full time
Customer Service Team Leader Based in Northwich Permanent / Full Time, working on a 4 week rota Salary £28,000 Residential Management Group, a large, established market leading property management company, is looking for two Inbound Contact Centre / Customer Service Advisor Team Leaders , based in our Northwich office. Your focus will be on ensuring the delivery of an exceptional customer service to both internal and external customers. These opportunities would suit someone who surpasses at being a role model, is able to inspire and lead a team of Customer Service Advisors to achieve KPIs and SLAs, whilst supporting their development. What are some of the Benefits we offer? 25 days annual leave, plus Bank Holidays and never work your birthday!, plus 2 paid volunteering days per year Opportunity Ability to accrue additional holidays (subject to criteria) Free On-site Parking Free Healthcare cashback Plan (claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Life Assurance - 4 x basic salary and Pension scheme with contributions matched up to 6% Free and confidential access to Employee Assistance Programme As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers! What hours do our Team Leaders work? Our inbound contact centre is open to customers 24/7. Along with your team, you will be working a 37.5 hour week, on a 4 week rota basis, as outlined below: Week 1 8am to 4pm Week 2 9am to 5pm Week 3 10am to 6pm Week 4 12pm to 8pm You will also work 1 weekend in 4, working an 8 hour shift on both Saturday and Sunday. What are the Key Responsibilities of our Customer Service Team Leader? Lead, motivate, and monitor a team of Customer Service Advisors, with varying levels of experience. Develop and maintain their knowledge through effective training and coaching. Ensure the team meets their KPIs and surpasses quality targets. Ensure a consistent and exceptional level of customer service is always provided, via webchat, email and 'phone. Undertake regular 1 to 1's, creating individualised development plans. Effectively monitor time & attendance, overtime budgets, rotas and all absences. Recruitment & Selection Experience - many of our Customer Service Advisors move into other roles within the Group, you will be interviewing to replace them on a regular basis. Collaborate with the customer experience team to implement improvements of our end to end customer journey. Address employment relations issues in collaboration with the Head of Customer Service and HR Department. Skills, Knowledge & Experience - Essential Experience of training, coaching, developing a team. Excellent communication skills, both written and verbal, with the ability to work with stakeholders at all levels. Ability to manage complaints and complex customer calls, through to resolution. Strong IT and data review skills, with an understanding of performance and rota management, data and reporting Skills, Knowledge & Experience - Desirable Previous experience in contact centre management Experience using Microsoft Office (eg. Word, Excel, Outlook) Knowledge of property management, leasehold requirements and legislation. If you are an experienced Team Leader, where providing an exceptional customer service just comes naturally to you - please apply today! About RMG Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 140,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work!
Social Worker Safeguarding and Care Planning Team Your new role To discharge the authority's responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, particularly those in need of protection and those looked after by the authority. The Safeguarding and Care Planning Service is currently split into two services: East & West. This is due to the geographical size of the borough. We work on the premise that children should be raised within their families wherever possible and providing it is safe for them. We recognise that unfortunately, some families struggle to care and/or consistently meet the needs of their children and need our support. We work with children who are subject to Child in Need Plans and Child Protection Plans, and we strive to work with their family to create and promote the enabling environment where children can thrive and reach their full potential.Our Safeguarding and Care Planning Service has grown in order to meet the demand during and post-covid. Members of the Council supported Childrens Social Care with two new Safeguarding Teams, and we are now creating a further two teams, making a total of four new social work teams to strengthen our Safeguarding service in response to demand. The service also benefits from a specialist court team and a Court Case Progression Manager. Est and West are led by two Heads of Service and are supported by Group Managers. Each team (15 including Court) has a Team Manager.Further oversight of the progress and protection of children is strengthened through the Child in Need Panel, CP scrutiny Panel and Assurance Panel. What you'll need to succeed Skills:Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers. Ability to relate effectively to children, parents and carers, many of whom may be under stress. Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to embrace the 'Every Child Matters' integration agenda whilst also remaining aware of the roles and responsibilities of others and promoting a positive image of the division and department. Skill in assessing and analysing situations and in formulating, implementing and reviewing, alongside service users, appropriate intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies. Ability to manage working time effectively in order to meet both professional priorities and administrative requirements. Demonstrate appropriate understanding, knowledge and skills in valuing diversity Knowledge: Knowledge of the Children Act 1989, the 2004 Children Act Amendment and other relevant legislation, regulations and guidance such as new assessment framework. Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention. Experience: Experience of children and families social work within a statutory, voluntary or independent sector organisation (experience as a student is acceptable). In order to be appointed to Level 3 relevant post qualification experience of a range of casework is required. This must include proven assessment skills and experience of a range of Social work interventions. Experience of children andfamilies social work within a statutory, voluntary or independent sectororganisation (experience as a student is acceptable). In order to be appointed toLevel 3 relevant post qualification experience of a range of casework isrequired. This must include proven assessment skills and experience of a rangeof Social work interventions. What you'll get in return Benefits: Golden Hello & Annual Retention Allowance 30 days Annual Leave Free Car Parking at Bromley Civic Centre The ability to claim more on mileage Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area A range of discounts at local retailers The opportunity to participate in the Local Government Pension Scheme Excellent training and career development pathways The Bromley Promise: Manageable caseloads for every Social Worker Dedicated time for reflective supervision Small Cluster teams with one team manager supervising four Social Workers Two-week protected induction programme Excellent Learning and development opportunities with bespoke training for every social worker Social Workers and team managers have easy and regular access to the leadership team benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 15, 2024
Full time
Social Worker Safeguarding and Care Planning Team Your new role To discharge the authority's responsibilities under the Children Act 1989 and other relevant legislation with respect to children in need, particularly those in need of protection and those looked after by the authority. The Safeguarding and Care Planning Service is currently split into two services: East & West. This is due to the geographical size of the borough. We work on the premise that children should be raised within their families wherever possible and providing it is safe for them. We recognise that unfortunately, some families struggle to care and/or consistently meet the needs of their children and need our support. We work with children who are subject to Child in Need Plans and Child Protection Plans, and we strive to work with their family to create and promote the enabling environment where children can thrive and reach their full potential.Our Safeguarding and Care Planning Service has grown in order to meet the demand during and post-covid. Members of the Council supported Childrens Social Care with two new Safeguarding Teams, and we are now creating a further two teams, making a total of four new social work teams to strengthen our Safeguarding service in response to demand. The service also benefits from a specialist court team and a Court Case Progression Manager. Est and West are led by two Heads of Service and are supported by Group Managers. Each team (15 including Court) has a Team Manager.Further oversight of the progress and protection of children is strengthened through the Child in Need Panel, CP scrutiny Panel and Assurance Panel. What you'll need to succeed Skills:Ability to work within a framework of legislation, guidance, divisional policies and procedures and accountability to senior officers. Ability to relate effectively to children, parents and carers, many of whom may be under stress. Ability to work as a team member and to form professional partnerships with other staff within the Department, colleagues from other agencies, foster carers and residential workers and health and education professionals. This will include an ability to embrace the 'Every Child Matters' integration agenda whilst also remaining aware of the roles and responsibilities of others and promoting a positive image of the division and department. Skill in assessing and analysing situations and in formulating, implementing and reviewing, alongside service users, appropriate intervention programmes. Skill in communicating clearly orally and in writing, including an ability to maintain concise case records including Looked After Children documentation and to produce reports for case conferences, courts and other bodies. Ability to manage working time effectively in order to meet both professional priorities and administrative requirements. Demonstrate appropriate understanding, knowledge and skills in valuing diversity Knowledge: Knowledge of the Children Act 1989, the 2004 Children Act Amendment and other relevant legislation, regulations and guidance such as new assessment framework. Knowledge of the range of services, which are available to children and families, and of the organisational framework within which they are provided. Knowledge of child development and of family functioning and dynamics. Knowledge of methods of social work intervention. Experience: Experience of children and families social work within a statutory, voluntary or independent sector organisation (experience as a student is acceptable). In order to be appointed to Level 3 relevant post qualification experience of a range of casework is required. This must include proven assessment skills and experience of a range of Social work interventions. Experience of children andfamilies social work within a statutory, voluntary or independent sectororganisation (experience as a student is acceptable). In order to be appointed toLevel 3 relevant post qualification experience of a range of casework isrequired. This must include proven assessment skills and experience of a rangeof Social work interventions. What you'll get in return Benefits: Golden Hello & Annual Retention Allowance 30 days Annual Leave Free Car Parking at Bromley Civic Centre The ability to claim more on mileage Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area A range of discounts at local retailers The opportunity to participate in the Local Government Pension Scheme Excellent training and career development pathways The Bromley Promise: Manageable caseloads for every Social Worker Dedicated time for reflective supervision Small Cluster teams with one team manager supervising four Social Workers Two-week protected induction programme Excellent Learning and development opportunities with bespoke training for every social worker Social Workers and team managers have easy and regular access to the leadership team benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 15, 2024
Full time
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
6-12 Month Fixed Term - Dedicated Customer Professional Gravesend We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Fixed Term Basis, (Monday - Friday 8.30 - 5.30pm), you will receive a competitive salary . Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you. As our Dedicated Customer Professional , you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries. Responsibilities as our Dedicated Customer Professional are to: Manage and oversee customer deliveries Be the first point of contact for all customer requests, respond to customers within agreed time scales. Proactive communication to keep customers informed Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded. Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers. Investigate complaints, monitor and challenge for preventative measures. Challenge processes to ensure we constantly improve Process Customer Orders and checking colleagues order entry. Process and resolving Customer Complaints in a timely manner Understanding, communicating and processing promotional deals. Contact customers who regularly order and haven't ordered in their usual timeframe, or ordering outside their usual buying pattern Proactively contact customers to ensure they are aware of any offers that are running, or any products in our portfolio they are not currently purchasing. Essential Skills required of our Dedicated Customer Professional: 2-3 years previous experience in a demanding customer service environment IT proficient in MS package, intermediate to advanced in Excel Ability to work in a fast-changing, dynamic environment Fluent in English both written and spoken Excellent communication skills - a relationship builder Active listening skills Ability to deliver difficult messages positively Ability to give and receive feedback positively Process driven and able to adopt and utilise to best advantage Proactive attitude Desirable Skills Additional language spoken, in particular French, Spanish and/or Portuguese Experience of working with SAP and Salesforce Experience of complaint handling through to resolution International business understanding and/or experience In return for joining us as our Dedicated Customer Professional you will receive: - Competitive Salary- 25 days holiday plus bank holidays annually (pro-rata)- Contributory pension scheme (company match up to 7%)- Life Assurance 4x basic salary - Lifeworks EAP ad Perks - Free Parking Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we'd love to hear from you! Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.
May 15, 2024
Full time
6-12 Month Fixed Term - Dedicated Customer Professional Gravesend We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Fixed Term Basis, (Monday - Friday 8.30 - 5.30pm), you will receive a competitive salary . Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you. As our Dedicated Customer Professional , you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries. Responsibilities as our Dedicated Customer Professional are to: Manage and oversee customer deliveries Be the first point of contact for all customer requests, respond to customers within agreed time scales. Proactive communication to keep customers informed Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded. Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers. Investigate complaints, monitor and challenge for preventative measures. Challenge processes to ensure we constantly improve Process Customer Orders and checking colleagues order entry. Process and resolving Customer Complaints in a timely manner Understanding, communicating and processing promotional deals. Contact customers who regularly order and haven't ordered in their usual timeframe, or ordering outside their usual buying pattern Proactively contact customers to ensure they are aware of any offers that are running, or any products in our portfolio they are not currently purchasing. Essential Skills required of our Dedicated Customer Professional: 2-3 years previous experience in a demanding customer service environment IT proficient in MS package, intermediate to advanced in Excel Ability to work in a fast-changing, dynamic environment Fluent in English both written and spoken Excellent communication skills - a relationship builder Active listening skills Ability to deliver difficult messages positively Ability to give and receive feedback positively Process driven and able to adopt and utilise to best advantage Proactive attitude Desirable Skills Additional language spoken, in particular French, Spanish and/or Portuguese Experience of working with SAP and Salesforce Experience of complaint handling through to resolution International business understanding and/or experience In return for joining us as our Dedicated Customer Professional you will receive: - Competitive Salary- 25 days holiday plus bank holidays annually (pro-rata)- Contributory pension scheme (company match up to 7%)- Life Assurance 4x basic salary - Lifeworks EAP ad Perks - Free Parking Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we'd love to hear from you! Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.
Job Introduction What does it take to become a leading health and socialcare organisation in the UK? It takes people who can turn livesaround every day - providing encouragement, delivering innovativeservices and generally improving life for individuals with alearning disability or those affected by drug and alcohol misuse ormental health problems. But it's not just our front-line teams thatmake a difference. So do the dedicated professionals who workbehind the scenes to support the vital work we do? And that's whereyou can come in. Turning Point is recruiting aPensions Officer who will be based partially in Manchester Citycentre and partially at home. RoleResponsibility Our payroll and pension functionis based at The Exchange in Manchester alongside our PeopleServices team. As Pensions Officer, your dutieswill include ensuring accurate and timely deduction and payment ofpension contributions; providing an effective administrationservice to meet the requirements of all pension schemes andcontributing to the continuous improvement of our payroll andpensions processes. The Ideal Candidate The following experience is essential: Understanding of pension auto enrolmentlegislation Exposure of a salary sacrificedefined contribution pension scheme Ability touse Microsoft Office applications to an intermediatestandard A practical understanding ofconfidentiality and data protection legislation A strong knowledge of payroll and pensions legislationcoupled with the ability to respond to and apply mandatedchanges Experience of delivering a customerfocused payroll service Excellent numeracy andanalytical skills The followingexperience would be beneficial: Experience of pension scheme starters, leavers andyear-end administration including NHS and Local Government PensionSchemes Experience of processing complexmonthly payrolls with a large volume of employees Ability to undertake manual calculations (including tax,NIC and pension deductions) in line with legislation Experience using Itrent HR & Payrollsoftware About us As a leading health and social care provider with morethan 300 locations across England, we take real pride in theservices we offer. We run all of our services ona not-for-profit basis; instead, we invest every penny back intoour services and people. We never stop believing in change for thebetter, and we work constantly to improve the lives of the peoplewe support. What Benefits Will IReceive? We know reward looksdifferent to each person and so whether its ways to make your moneygo further, a culture supporting recognition and celebration, oropportunities to boost your career - we want to support you inevery way we can with our total reward package thatincludes: Comprehensive learning anddevelopment opportunities so we can invest in your future - we'reproud to have a silver accreditation from Investorsin People. Choose from our range of courses to gainrecognised qualifications 29 days' paidholiday a year, increasing to 30 days. Plus the option tobuy additional holidays and spread the cost Anexclusive discounts hub for TP colleagues, to help make your moneygo further - including high street shopping, pubs and restaurants,mobile phones, gym memberships, and much more. You'll also haveaccess to the Blue Light Card, for even more discounts andsavings! Flexible working solutions to supportyour work-life balance Life Assurance of up to3x annual salary and a competitive Pension Scheme to support yoursavings and security Access to our RightstepsTherapy service - free, confidential telephone based counsellingsessions, access to an online wellbeing platform, and a FinancialEducation hub to support your total wellbeing A 24/7 Employee Assistance Programme including a DigitalGP, legal advice and more - all free to you and your immediatefamily Recognition awards to recognisecolleagues' inspirational work and dedication, as well as LongService bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work schemeand interest-free Season Ticket Loans A £300bonus if you successfully refer a friend as a new colleague throughour Refer a Friend scheme, as a thanks from us! We reserve the right to close thisadvert early if we are able to appoint to the vacancy before theadvertised closing date. TurningPoint Attacheddocuments Pensions Officer Job Description.docx Apply
May 15, 2024
Full time
Job Introduction What does it take to become a leading health and socialcare organisation in the UK? It takes people who can turn livesaround every day - providing encouragement, delivering innovativeservices and generally improving life for individuals with alearning disability or those affected by drug and alcohol misuse ormental health problems. But it's not just our front-line teams thatmake a difference. So do the dedicated professionals who workbehind the scenes to support the vital work we do? And that's whereyou can come in. Turning Point is recruiting aPensions Officer who will be based partially in Manchester Citycentre and partially at home. RoleResponsibility Our payroll and pension functionis based at The Exchange in Manchester alongside our PeopleServices team. As Pensions Officer, your dutieswill include ensuring accurate and timely deduction and payment ofpension contributions; providing an effective administrationservice to meet the requirements of all pension schemes andcontributing to the continuous improvement of our payroll andpensions processes. The Ideal Candidate The following experience is essential: Understanding of pension auto enrolmentlegislation Exposure of a salary sacrificedefined contribution pension scheme Ability touse Microsoft Office applications to an intermediatestandard A practical understanding ofconfidentiality and data protection legislation A strong knowledge of payroll and pensions legislationcoupled with the ability to respond to and apply mandatedchanges Experience of delivering a customerfocused payroll service Excellent numeracy andanalytical skills The followingexperience would be beneficial: Experience of pension scheme starters, leavers andyear-end administration including NHS and Local Government PensionSchemes Experience of processing complexmonthly payrolls with a large volume of employees Ability to undertake manual calculations (including tax,NIC and pension deductions) in line with legislation Experience using Itrent HR & Payrollsoftware About us As a leading health and social care provider with morethan 300 locations across England, we take real pride in theservices we offer. We run all of our services ona not-for-profit basis; instead, we invest every penny back intoour services and people. We never stop believing in change for thebetter, and we work constantly to improve the lives of the peoplewe support. What Benefits Will IReceive? We know reward looksdifferent to each person and so whether its ways to make your moneygo further, a culture supporting recognition and celebration, oropportunities to boost your career - we want to support you inevery way we can with our total reward package thatincludes: Comprehensive learning anddevelopment opportunities so we can invest in your future - we'reproud to have a silver accreditation from Investorsin People. Choose from our range of courses to gainrecognised qualifications 29 days' paidholiday a year, increasing to 30 days. Plus the option tobuy additional holidays and spread the cost Anexclusive discounts hub for TP colleagues, to help make your moneygo further - including high street shopping, pubs and restaurants,mobile phones, gym memberships, and much more. You'll also haveaccess to the Blue Light Card, for even more discounts andsavings! Flexible working solutions to supportyour work-life balance Life Assurance of up to3x annual salary and a competitive Pension Scheme to support yoursavings and security Access to our RightstepsTherapy service - free, confidential telephone based counsellingsessions, access to an online wellbeing platform, and a FinancialEducation hub to support your total wellbeing A 24/7 Employee Assistance Programme including a DigitalGP, legal advice and more - all free to you and your immediatefamily Recognition awards to recognisecolleagues' inspirational work and dedication, as well as LongService bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work schemeand interest-free Season Ticket Loans A £300bonus if you successfully refer a friend as a new colleague throughour Refer a Friend scheme, as a thanks from us! We reserve the right to close thisadvert early if we are able to appoint to the vacancy before theadvertised closing date. TurningPoint Attacheddocuments Pensions Officer Job Description.docx Apply
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 15, 2024
Full time
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 15, 2024
Full time
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Operations Improvements Manager - Global Broking Centre Do you have a passion for Insurance Operations Improvements & Digital Transformation? If yes, come and join our market leading team, supporting the global, wholesale & specialist Insurance centre of excellence, supporting all our continuous improvement and market transformation / digitisation initiatives through an ambitious modernisation agenda! This a hybrid role with the flexibility to work virtually at home, and from the office. With teams based in both London and Chelmsford, we are happy to consider either location as your office base. Your location your choice! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like From assessing improvement opportunities, to collaborating with various business, operations & project teams, through to leading initiatives that will deliver continuous improvement. Participating in Lloyds market digitisation and transformation initiatives by supporting Aon's approach, no two days look the same! Reporting to the Head of Operations Improvements, you will interact with different stakeholders across the Global Broking centre and other functions, such as Aon Business Services, Change & Transformation, IT & Digitisation that support the Global Broking business. How this opportunity is different This is a key role for our Global Broking business, collaborating with colleagues across Operations, global broking, commercial risk, and the wider Aon business to influence, develop & deliver business outcomes, and an evolved target operating model. Skills and experience that will lead to success Knowledge & experience of Lloyds Market business, and the modernisation / digitisation journey Experience in managing / leading operations improvement & digitisation initiatives Ability to develop strong relationships quickly, influence wide stakeholders, work cross-functionally and autonomously. Business Analysis, Project Management, and problem solving skills are key. Ability to organise & manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment. Excellent communication skills - both written and verbal. Ability to summarise complex solutions/concepts into a digestible format. Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance. Project management competencies including a proven track record of delivering improvements to business KPI's How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
May 15, 2024
Full time
Operations Improvements Manager - Global Broking Centre Do you have a passion for Insurance Operations Improvements & Digital Transformation? If yes, come and join our market leading team, supporting the global, wholesale & specialist Insurance centre of excellence, supporting all our continuous improvement and market transformation / digitisation initiatives through an ambitious modernisation agenda! This a hybrid role with the flexibility to work virtually at home, and from the office. With teams based in both London and Chelmsford, we are happy to consider either location as your office base. Your location your choice! Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like From assessing improvement opportunities, to collaborating with various business, operations & project teams, through to leading initiatives that will deliver continuous improvement. Participating in Lloyds market digitisation and transformation initiatives by supporting Aon's approach, no two days look the same! Reporting to the Head of Operations Improvements, you will interact with different stakeholders across the Global Broking centre and other functions, such as Aon Business Services, Change & Transformation, IT & Digitisation that support the Global Broking business. How this opportunity is different This is a key role for our Global Broking business, collaborating with colleagues across Operations, global broking, commercial risk, and the wider Aon business to influence, develop & deliver business outcomes, and an evolved target operating model. Skills and experience that will lead to success Knowledge & experience of Lloyds Market business, and the modernisation / digitisation journey Experience in managing / leading operations improvement & digitisation initiatives Ability to develop strong relationships quickly, influence wide stakeholders, work cross-functionally and autonomously. Business Analysis, Project Management, and problem solving skills are key. Ability to organise & manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment. Excellent communication skills - both written and verbal. Ability to summarise complex solutions/concepts into a digestible format. Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance. Project management competencies including a proven track record of delivering improvements to business KPI's How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 15, 2024
Full time
Job Description We are seeking an experienced Director of Financial Planning & Analysis (FP&A) to lead our strategic finance initiatives and support our growing business across our New & Growth Markets, based out of London. This senior role requires an individual who can not only provide critical financial insights and challenge business assumptions but also guide the FP&A team with strategic vision and leadership. This is an unparalleled opportunity to steer the company through forecasting, strategic planning, and operational improvements while liaising with global senior leadership and stakeholders in a dynamic and evolving industry. If you are a strategic thinker, assertive in communication, collaborative in nature, accountable, and driven by results, and if you thrive in a continually learning and developing environment, this leadership role could be your next career milestone. You will be at the heart of business growth, influencing and driving financial performance and operational efficiency across our International Region. We are looking for a seasoned leader who adopts a consultative approach to leadership, with a strong focus on process improvement, automation, and business strategy implementation. If this resonates with you, we invite you to apply. Key Duties and Responsibilities: Lead aspects of financial planning, budgeting, and forecasting processes for the New & Growth Markets across EMEA, APAC and LATAM region, ensuring accuracy, timeliness, and alignment with strategic goals. Oversee variance analysis activities, providing comprehensive insights and strategic recommendations to address gaps and capitalize on opportunities. Develop and present strategic financial and operational plans to senior management and key stakeholders, facilitating data-driven decision-making. Guide the development and tracking of significant financial metrics and business KPIs, enhancing business intelligence and performance. Own Incentive Compensation plans, developments and roll-out across all regions. Spearhead the development of advanced financial models to predict performance and inform the strategic planning process. Collaborate closely with senior leadership, regional heads, and global counterparts to ensure cohesive financial strategies and business alignment. Lead, mentor, and develop the FP&A team, fostering an environment of continuous improvement and professional growth. Champion key initiatives and projects within the FP&A function, driving innovation and efficiency. Qualifications and Skills: Around 8-10 years of experience in FP&A/Finance, with significant experience in a leadership role. Professional qualification in Finance or Accounting (CIMA, ACCA, CPA, or equivalent) is highly desirable. Expertise in financial modelling, strategic analysis, and large data set management, with a proven track record of guiding strategic business decisions. Independent, strategic thinker with a proactive approach, exceptional problem-solving skills, and a positive attitude towards challenges. Outstanding interpersonal, influencing, and communication skills are required, with a proven ability to engage and lead teams across regions. Extensive experience with financial systems and ERP platforms (SAP, Oracle, Salesforce) is essential. Proficiency in analytics tools (such as Power BI) and a commitment to leveraging technology for finance function optimization. Demonstrated ability to work effectively in a multicultural environment, with a deep understanding of International business practices and culture. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF229332ACompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
May 15, 2024
Full time
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
Salary 70,000 - 95,000 GBP per year Requirements: - Key Duties & Responsibilities: You are a team member on projects with the remit to deliver successful outcomes for our clients by demonstrating capability in the following areas. Consulting Behaviours You regularly interact with client stakeholders on behalf of the team You take ownership of your own deliverables and you are aware of how your own work contributes to the outcomes of the whole team You can challenge constructively and appropriately, both externally and internally You demonstrate good task estimation skills to meet deadlines You manage expectations and commit to a realistic amount of work You understand priority and urgency of tasks You escalate blockers and delays in a timely manner Commercial mindset You take a client-centric approach and develop a deep understanding of what the client is trying to achieve, so as to deliver relevant, impactful outcomes and ROI You can describe the impact of your work in commercial terms and use this understanding to drive client-engagement You have solid stakeholder management, troubleshooting and conflict resolution skills to support successful outcomes Leadership You use data and methodical self-review to make project decisions, contribute to OKRs, and to improve your own capability You proactively offer support and coach / mentor more junior colleagues You actively seek to contribute towards AL Mission, Vision, Goals and OKRs Contribute in other areas of the business such as Interviewing and recruitment processes Supporting the bid processes with written content on your specialist knowledge Knowledge-sharing and contributing to AL repositories Responsibilities: - You will deliver hands-on, business-oriented strategic and technical consulting to our clients for cloud infrastructure and data centre automation solutions. Our Automation Engineers and Architects come from a DevOps background and are technically adept in configuration management tools, continuous development, Linux environments and have experience of delivering cloud infrastructure and cloud automation. Key Duties & Responsibilities: You will join a project engineering team and focus on adding hands-on technical expertise, ensuring outcomes meet the highest technical and agile standards. We expect our engineers to understand the client's project aims and to offer professional and commercial insight to ensure client satisfaction as well as representing the commercial interests of Automation Logic. We always expect our engineers to be very self-sufficient when engaged in smaller assignments representing Automation Logic by themselves, always ensuring customer satisfaction through high-quality work and outstanding client care. Technologies: - Azure - Security - CI/CD - Linux More: About Automation Logic: Automation Logic is a leading professional services business delivering technology-enabled transformation to enterprise clients through the delivery of Cloud, Automation and DevOps solutions. Headquartered in London, United Kingdom, Automation Logic has successfully delivered over 60 Cloud and Automation projects for some of the largest and most prestigious organisations in both the public and private sectors across Europe. Automation Logic offers competitive compensation packages and benefits.
May 15, 2024
Full time
Salary 70,000 - 95,000 GBP per year Requirements: - Key Duties & Responsibilities: You are a team member on projects with the remit to deliver successful outcomes for our clients by demonstrating capability in the following areas. Consulting Behaviours You regularly interact with client stakeholders on behalf of the team You take ownership of your own deliverables and you are aware of how your own work contributes to the outcomes of the whole team You can challenge constructively and appropriately, both externally and internally You demonstrate good task estimation skills to meet deadlines You manage expectations and commit to a realistic amount of work You understand priority and urgency of tasks You escalate blockers and delays in a timely manner Commercial mindset You take a client-centric approach and develop a deep understanding of what the client is trying to achieve, so as to deliver relevant, impactful outcomes and ROI You can describe the impact of your work in commercial terms and use this understanding to drive client-engagement You have solid stakeholder management, troubleshooting and conflict resolution skills to support successful outcomes Leadership You use data and methodical self-review to make project decisions, contribute to OKRs, and to improve your own capability You proactively offer support and coach / mentor more junior colleagues You actively seek to contribute towards AL Mission, Vision, Goals and OKRs Contribute in other areas of the business such as Interviewing and recruitment processes Supporting the bid processes with written content on your specialist knowledge Knowledge-sharing and contributing to AL repositories Responsibilities: - You will deliver hands-on, business-oriented strategic and technical consulting to our clients for cloud infrastructure and data centre automation solutions. Our Automation Engineers and Architects come from a DevOps background and are technically adept in configuration management tools, continuous development, Linux environments and have experience of delivering cloud infrastructure and cloud automation. Key Duties & Responsibilities: You will join a project engineering team and focus on adding hands-on technical expertise, ensuring outcomes meet the highest technical and agile standards. We expect our engineers to understand the client's project aims and to offer professional and commercial insight to ensure client satisfaction as well as representing the commercial interests of Automation Logic. We always expect our engineers to be very self-sufficient when engaged in smaller assignments representing Automation Logic by themselves, always ensuring customer satisfaction through high-quality work and outstanding client care. Technologies: - Azure - Security - CI/CD - Linux More: About Automation Logic: Automation Logic is a leading professional services business delivering technology-enabled transformation to enterprise clients through the delivery of Cloud, Automation and DevOps solutions. Headquartered in London, United Kingdom, Automation Logic has successfully delivered over 60 Cloud and Automation projects for some of the largest and most prestigious organisations in both the public and private sectors across Europe. Automation Logic offers competitive compensation packages and benefits.