Are you a successful Service Advisor looking to take the next step in your career? Senior Service Advisor - Reading Salary: Paying up to £29,000 OTE £33,000 Working Hours: Monday - Friday: 09:00am - 18:00pm/07:00am - 16:00pm. 1 - 3 Saturdays 08:00am - 12:00pm paid as overtime. Due to continuing business success and growth our client has a fantastic opportunity available for a Senior Service Advisor to join their busy dealership in Reading. The ideal Senior Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Senior Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
May 11, 2024
Full time
Are you a successful Service Advisor looking to take the next step in your career? Senior Service Advisor - Reading Salary: Paying up to £29,000 OTE £33,000 Working Hours: Monday - Friday: 09:00am - 18:00pm/07:00am - 16:00pm. 1 - 3 Saturdays 08:00am - 12:00pm paid as overtime. Due to continuing business success and growth our client has a fantastic opportunity available for a Senior Service Advisor to join their busy dealership in Reading. The ideal Senior Service Advisor: Previous experience in a similar role is essential A passion to deliver a high standard of customer service Bags of personality and can take dealing with customers in their stride Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work Senior Service Advisor key responsibilities: Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary Previous Automotive Experience is Essential If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application. We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers, Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen
Technical Sales Representative Location: Manchester Salary: £28,000 - £35,000 (depending on experience) Are You Ready to ? Drive Sales Success? As a Technical Sales Representative, you ll play a pivotal role in our growth. Are you up for the challenge? Deliver Exceptional Customer Service? Our clients rely on us for top-notch service. Can you exceed their expectations? Embrace Versatility? We wear different hats here. Are you ready to adapt and take on various roles? The Full Package: Working Hours: Monday to Friday, 8:30 AM to 5:00 PM Holidays: 21 days (with an additional day added each year, up to 5 years) Bank Holidays: Closed Christmas Closure: One day early closure Pension: Percentage-based (details to be confirmed) Car Parking: On-site parking available Office Amenities: Recently revamped office with a new boardroom and car chargers on-site Key Responsibilities: Entering Orders: Process customer orders accurately and efficiently. Processing Orders: Ensure timely order fulfillment and coordinate with internal teams. Customer Service: Collaborate with our customer service team to address inquiries and resolve issues promptly. Stock Management: Monitor inventory levels and maintain optimal stock availability. Phone Support: Handle incoming calls professionally and assist customers with their queries. Follow-Up Calls: Proactively follow up with customers to ensure satisfaction and address any outstanding matters. Supplier Relations: Communicate with suppliers to track orders, manage lead times, and resolve supply chain issues. Technical Expertise: Review technical drawings and provide knowledgeable insights to customers. Sales Growth: Identify opportunities to upsell higher-value products and services. Negotiation: Skillfully negotiate contracts and pricing with customers. Business Development: Explore new business opportunities and open accounts with potential clients. Account Management: Assist in managing existing accounts and foster strong client relationships. Experience Required: Prior experience in fabrication, engineering, non-ferrous stockholding, or metal components companies is highly desirable. Ability to read technical drawings. Familiarity with meters, lengths, pounds, and millimetres. Strong mathematical aptitude. Excellent communication skills, both written and verbal. Proven negotiation abilities. Adaptability and openness to change. To apply, please send a copy of your CV and a covering letter to (url removed) or, alternatively, submit your application via the link below. Tilita Knight Associate Consultant (Metals & Engineering) At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data These can be viewed on our website.
May 11, 2024
Full time
Technical Sales Representative Location: Manchester Salary: £28,000 - £35,000 (depending on experience) Are You Ready to ? Drive Sales Success? As a Technical Sales Representative, you ll play a pivotal role in our growth. Are you up for the challenge? Deliver Exceptional Customer Service? Our clients rely on us for top-notch service. Can you exceed their expectations? Embrace Versatility? We wear different hats here. Are you ready to adapt and take on various roles? The Full Package: Working Hours: Monday to Friday, 8:30 AM to 5:00 PM Holidays: 21 days (with an additional day added each year, up to 5 years) Bank Holidays: Closed Christmas Closure: One day early closure Pension: Percentage-based (details to be confirmed) Car Parking: On-site parking available Office Amenities: Recently revamped office with a new boardroom and car chargers on-site Key Responsibilities: Entering Orders: Process customer orders accurately and efficiently. Processing Orders: Ensure timely order fulfillment and coordinate with internal teams. Customer Service: Collaborate with our customer service team to address inquiries and resolve issues promptly. Stock Management: Monitor inventory levels and maintain optimal stock availability. Phone Support: Handle incoming calls professionally and assist customers with their queries. Follow-Up Calls: Proactively follow up with customers to ensure satisfaction and address any outstanding matters. Supplier Relations: Communicate with suppliers to track orders, manage lead times, and resolve supply chain issues. Technical Expertise: Review technical drawings and provide knowledgeable insights to customers. Sales Growth: Identify opportunities to upsell higher-value products and services. Negotiation: Skillfully negotiate contracts and pricing with customers. Business Development: Explore new business opportunities and open accounts with potential clients. Account Management: Assist in managing existing accounts and foster strong client relationships. Experience Required: Prior experience in fabrication, engineering, non-ferrous stockholding, or metal components companies is highly desirable. Ability to read technical drawings. Familiarity with meters, lengths, pounds, and millimetres. Strong mathematical aptitude. Excellent communication skills, both written and verbal. Proven negotiation abilities. Adaptability and openness to change. To apply, please send a copy of your CV and a covering letter to (url removed) or, alternatively, submit your application via the link below. Tilita Knight Associate Consultant (Metals & Engineering) At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data These can be viewed on our website.
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us? Your role The position of Sales Development Representative offers an exceptional opportunity for any aspiring sales and marketing professional. Being part of the SME Sales Team, you will be key in driving our sales and growth efforts forward, customers where the employee sizes are typically over 1 to 250 employees. This role is to prospect and generate appointments for our Sales Team. This will be done by generating & qualifying sales lead and converting them into opportunities, using a variety of channels including our existing database, qualifying inbound enquiries and outreach. A smart, creative, problem-solver will deliver an aligned message that generates leads to acquire new clients into our customer base. Your role will require engaging with prospects, including business owners, directors and HR/ Payroll professional. You'll showcase our products and services, deliver tailored marketing content, and identify new potential opportunities within our CRM What do we have to offer? An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! What do you have to offer? Experience within a Sales/Business Development Representative role (SAAS/Services company preferred) Self-starter with strong opportunity qualification, objection handling, and time management ability Good understanding on call structuring, conversation control, and pitching. Ability to work in a high-energy sales team environment. Positive and energetic phone skills, excellent listening skills, strong writing skills Proficient with standard corporate tools (email, voicemail, MS Office) Comfortable with technology and proficient in using sales and CRM software tools. Goal-oriented and motivated mindset to achieve lead generation and qualification targets. Sales training and experience a plus. Which tasks can you expect? Contacting Marketing Qualified Leads (MQLs) Promptly: o Aim to contact MQLs as soon as possible to maintain their interest and to assess how we will match and provide SD Worx services. Qualifying Prospects (BANT): o Determine the prospects' needs and requirements. o Assess their budget to ensure it fits with our pricing & offering. o Engaging decision-maker to ensure you're talking to the right person. o Gauge their purchasing timeline to align your sales efforts accordingly. Informing and Nurturing Relationships: o Provide clear and comprehensive information about your products or services. o Address any inquiries they have, which helps in building trust and rapport. o Continuously engage with them to nurture the relationship, guiding them through the sales funnel towards a purchase. Maintain a continuous flow of qualified opportunities to the sales team within and support the sales process with effective lead management Report and track performance based on our set of KPI's, which induce appointment generation, sales pipeline, sales conversion rate and sales targets. Continuous improvement & Development via effective learning for products, services and lead generations. From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
May 11, 2024
Full time
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us? Your role The position of Sales Development Representative offers an exceptional opportunity for any aspiring sales and marketing professional. Being part of the SME Sales Team, you will be key in driving our sales and growth efforts forward, customers where the employee sizes are typically over 1 to 250 employees. This role is to prospect and generate appointments for our Sales Team. This will be done by generating & qualifying sales lead and converting them into opportunities, using a variety of channels including our existing database, qualifying inbound enquiries and outreach. A smart, creative, problem-solver will deliver an aligned message that generates leads to acquire new clients into our customer base. Your role will require engaging with prospects, including business owners, directors and HR/ Payroll professional. You'll showcase our products and services, deliver tailored marketing content, and identify new potential opportunities within our CRM What do we have to offer? An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! What do you have to offer? Experience within a Sales/Business Development Representative role (SAAS/Services company preferred) Self-starter with strong opportunity qualification, objection handling, and time management ability Good understanding on call structuring, conversation control, and pitching. Ability to work in a high-energy sales team environment. Positive and energetic phone skills, excellent listening skills, strong writing skills Proficient with standard corporate tools (email, voicemail, MS Office) Comfortable with technology and proficient in using sales and CRM software tools. Goal-oriented and motivated mindset to achieve lead generation and qualification targets. Sales training and experience a plus. Which tasks can you expect? Contacting Marketing Qualified Leads (MQLs) Promptly: o Aim to contact MQLs as soon as possible to maintain their interest and to assess how we will match and provide SD Worx services. Qualifying Prospects (BANT): o Determine the prospects' needs and requirements. o Assess their budget to ensure it fits with our pricing & offering. o Engaging decision-maker to ensure you're talking to the right person. o Gauge their purchasing timeline to align your sales efforts accordingly. Informing and Nurturing Relationships: o Provide clear and comprehensive information about your products or services. o Address any inquiries they have, which helps in building trust and rapport. o Continuously engage with them to nurture the relationship, guiding them through the sales funnel towards a purchase. Maintain a continuous flow of qualified opportunities to the sales team within and support the sales process with effective lead management Report and track performance based on our set of KPI's, which induce appointment generation, sales pipeline, sales conversion rate and sales targets. Continuous improvement & Development via effective learning for products, services and lead generations. From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Credit Specialist RES Bringing that feel-good energy. We're E.ON Next, the newest face amongst the E.ON group of companies. Our purpose is to power everything and everyone with sustainable energy. That's why we're moving our energy in the right direction, one little big step at a time, because we want to make climate action feel good. We care about our planet and our commitment to sustainability flows through everything we do. We help our customers manage their energy usage and bills, reduce their carbon emissions by offering energy efficiency advice, EV tariffs and loads more. Nexties are encouraged to travel green using a range of our market leading benefit options. Our offices are single -use plastics free, printer free and powered by our very own carbon free electricity. In short we live our purpose. Join us in our mission to bring feel-good energy We care immensely about our customers, and we're all about making this whole energy thing way easier for them. Like, really easy. Taking full ownership and accountability of delivering exceptional service to our customers is really important to us, that's why; Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other and big team shoutouts. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As a Credit Specialist in our Credit Operations family, you'll have the most rewarding job - working with our residential customers who have complex problems and wowing them with your service. You will be talking to our customers by phone and email about their debt so you'll need to be resilient, empathetic and be able to consider different perspectives when making your decisions. You'll be empowered to provide affordable solutions for our customers to help reduce their debt and collect payment. Becoming an expert in collections, you'll deal with everything from billing to metering in your goal to achieve a positive outcome for the customer and the payment of their bill A Nextie in our Credit Operation, you'll be thinking on your feet using your initiative to make decisions. You'll own a portfolio of our customer's debt, and will use the skills and knowledge you've learned to make commercial decisions for the benefit of our customers and our business. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Excited to solve complex problems, collect payment, and reduce debt Resilient with an ability to navigate challenging conversations Empathetic, able to put yourself in our customer's shoes Able to understand different perspectives when making decisions Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Drive to identify and implement change What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off We invest in our Nexties by providing a comprehensive training programme which runs for 8 weeks from the point you join us. Your development doesn't stop here, and by developing further knowledge and specialisms you're able to grow both your career and your salary. Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,195.60 per annum Location Bolton - Aspinall House & Leicester - Granite house Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
May 11, 2024
Full time
Bringing that feel-good energy. We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it. Credit Specialist RES Bringing that feel-good energy. We're E.ON Next, the newest face amongst the E.ON group of companies. Our purpose is to power everything and everyone with sustainable energy. That's why we're moving our energy in the right direction, one little big step at a time, because we want to make climate action feel good. We care about our planet and our commitment to sustainability flows through everything we do. We help our customers manage their energy usage and bills, reduce their carbon emissions by offering energy efficiency advice, EV tariffs and loads more. Nexties are encouraged to travel green using a range of our market leading benefit options. Our offices are single -use plastics free, printer free and powered by our very own carbon free electricity. In short we live our purpose. Join us in our mission to bring feel-good energy We care immensely about our customers, and we're all about making this whole energy thing way easier for them. Like, really easy. Taking full ownership and accountability of delivering exceptional service to our customers is really important to us, that's why; Nexties spread positive energy We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know! Nexties are all over it Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive. We are customer obsessed. No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy - we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences. We also expect you to be curious to keep learning in order to be at your best. Nexties work hard, play hard and repeat Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other and big team shoutouts. Our weekly socials are great fun. Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas. Want to hear more? As a Credit Specialist in our Credit Operations family, you'll have the most rewarding job - working with our residential customers who have complex problems and wowing them with your service. You will be talking to our customers by phone and email about their debt so you'll need to be resilient, empathetic and be able to consider different perspectives when making your decisions. You'll be empowered to provide affordable solutions for our customers to help reduce their debt and collect payment. Becoming an expert in collections, you'll deal with everything from billing to metering in your goal to achieve a positive outcome for the customer and the payment of their bill A Nextie in our Credit Operation, you'll be thinking on your feet using your initiative to make decisions. You'll own a portfolio of our customer's debt, and will use the skills and knowledge you've learned to make commercial decisions for the benefit of our customers and our business. Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good. Are we tempting you? What we need from you . A passion for delivering an exceptional customer experience Excited to solve complex problems, collect payment, and reduce debt Resilient with an ability to navigate challenging conversations Empathetic, able to put yourself in our customer's shoes Able to understand different perspectives when making decisions Good English skills both written and verbal A committed team player Ability to think on your feet in a fast-paced environment Drive to identify and implement change What you'll receive from us 26 days holiday plus bank holidays AND a guarantee of your birthday off We invest in our Nexties by providing a comprehensive training programme which runs for 8 weeks from the point you join us. Your development doesn't stop here, and by developing further knowledge and specialisms you're able to grow both your career and your salary. Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more A generous pension scheme Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience. Weekly socials where we get together as a family to wind down Trust - you're responsible for your customer experiences and your own development Ownership and accountability you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet The essentials Salary of £24,195.60 per annum Location Bolton - Aspinall House & Leicester - Granite house Working environment: Flexible hybrid working - expected in the office 2-3 days a week For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role. We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.
Please note this position requires you to be office-based 4 days a week at our EMEA HQ in Hammersmith, London. This role is a Fixed-Term contract until end of November 2025. About the Role & Team Disney+ is The Walt Disney Company's Direct to Consumer video entertainment service targeted to families. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices). Would you like to try what it's like to be a part of the Disney+ product & operations team? An opportunity has arisen for an experienced Product & Operations Senior Manager to join us on a fixed-term contract basis! The Disney+ team owns the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics. Reporting to the Director of Product & Operations, in this role you would work on defining product requirements and leading all aspects of feature roll out across growth, identity and commerce. This role will manage a team of 3 and will collaborate with our global product and engineering teams in the US and India as well as collaborating with local market teams across EMEA. What You Will Do Scope and size the impact of various feature initiatives. Collaborate with US product teams to assure that EMEA initiatives are prioritized and implemented as per business plans. Ensure product roadmap and experience meets legal and regulatory compliance in all local markets, working in tandem with regional and local legal teams. Together with the Engagement & Retention teams, define and maintain prioritisation process for new data requirements, and establish pathway to scale positive impact. Maintain a clear and consistent intake programme, to allow regional and local teams to present product and testing ideas for consideration. Maintain, develop and optimise the EMEA Product prioritization roadmap, including developing product requirements, writing specifications, presenting to engineers (and global product teams) and tracking through implementation. Regional launch management of new product packaging, pricing, or features - including new market launches, new tiers, promotions. Primary EMEA product point of contact for price increases, subscription tiers deployment, data consent and any legal and regulatory product requirements. Work with corporate strategy team and local DTC teams to ensure seamless handover from business planning phase to launch planning and operational readiness for go live Work closely with analytics teams to understand testing results, and provide any recommendation back to business leads. Manage regular cadence of price rises, ensuring customer communications and all legal obligations are met and continually improving the customer journey and experience Working closely with Marketing Operations and data operations teams to define testing requirements for any new automated or product feature roll outs Monitor ongoing product experience and work with Global product teams to address any persistent product performance issues or short-term incidents Required Qualifications & Skills Experience with scoping and delivering product initiatives. Experience managing direct reports. A track-record in product planning and operations. Experience in a multi-market role balancing a global strategy with local consumer and business needs Customer First - comfort in using insights on customer behaviour to influence approach Experience in building data led stories to be presented to senior leaders across the organisation. Experience using a data driven approach to understand customer behaviours to optimise the platform and drive business results Understanding and interest in the latest technology and SVOD techniques, awareness of the unique challenges of a consumer subscription business essential We are happy to discuss any reasonable adjustments you may need to support you with the application process. The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
May 11, 2024
Full time
Please note this position requires you to be office-based 4 days a week at our EMEA HQ in Hammersmith, London. This role is a Fixed-Term contract until end of November 2025. About the Role & Team Disney+ is The Walt Disney Company's Direct to Consumer video entertainment service targeted to families. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices). Would you like to try what it's like to be a part of the Disney+ product & operations team? An opportunity has arisen for an experienced Product & Operations Senior Manager to join us on a fixed-term contract basis! The Disney+ team owns the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics. Reporting to the Director of Product & Operations, in this role you would work on defining product requirements and leading all aspects of feature roll out across growth, identity and commerce. This role will manage a team of 3 and will collaborate with our global product and engineering teams in the US and India as well as collaborating with local market teams across EMEA. What You Will Do Scope and size the impact of various feature initiatives. Collaborate with US product teams to assure that EMEA initiatives are prioritized and implemented as per business plans. Ensure product roadmap and experience meets legal and regulatory compliance in all local markets, working in tandem with regional and local legal teams. Together with the Engagement & Retention teams, define and maintain prioritisation process for new data requirements, and establish pathway to scale positive impact. Maintain a clear and consistent intake programme, to allow regional and local teams to present product and testing ideas for consideration. Maintain, develop and optimise the EMEA Product prioritization roadmap, including developing product requirements, writing specifications, presenting to engineers (and global product teams) and tracking through implementation. Regional launch management of new product packaging, pricing, or features - including new market launches, new tiers, promotions. Primary EMEA product point of contact for price increases, subscription tiers deployment, data consent and any legal and regulatory product requirements. Work with corporate strategy team and local DTC teams to ensure seamless handover from business planning phase to launch planning and operational readiness for go live Work closely with analytics teams to understand testing results, and provide any recommendation back to business leads. Manage regular cadence of price rises, ensuring customer communications and all legal obligations are met and continually improving the customer journey and experience Working closely with Marketing Operations and data operations teams to define testing requirements for any new automated or product feature roll outs Monitor ongoing product experience and work with Global product teams to address any persistent product performance issues or short-term incidents Required Qualifications & Skills Experience with scoping and delivering product initiatives. Experience managing direct reports. A track-record in product planning and operations. Experience in a multi-market role balancing a global strategy with local consumer and business needs Customer First - comfort in using insights on customer behaviour to influence approach Experience in building data led stories to be presented to senior leaders across the organisation. Experience using a data driven approach to understand customer behaviours to optimise the platform and drive business results Understanding and interest in the latest technology and SVOD techniques, awareness of the unique challenges of a consumer subscription business essential We are happy to discuss any reasonable adjustments you may need to support you with the application process. The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Receptionist / Operations Administrator Watford £ 25-27k Monday - Friday (8.45am - 5.30pm) Are you ready to join a dynamic and rapidly growing wellbeing company in Watford, known for its innovation and commitment to customer satisfaction? Here's your chance to become a vital part of their success story as a Receptionist, Front of House individual/ Operations Administrator, contributing to the seamless operation of their busy office environment. Your role will encompass a diverse range of responsibilities, including efficient management of office tasks, delivering exceptional customer service, and ensuring the smooth functioning of day-to-day operations. You will the Ambassador of this fabulous brand- being the first point of contact for individuals either on the phone or face to face. Your standards will be high and you will be someone who takes great pride in all that you do! This position will be approx. 60% Reception and 40% operational admin support. Key Responsibilities: Order Management: Handling orders, including website orders, and ensuring timely picking, packing, and dispatch. Responding promptly to customer inquiries and resolving queries to maintain high customer satisfaction levels. Social Media Support: Assisting the Head of PR and Social and the Consultant in creating engaging social media content to enhance brand visibility and engagement. Stock Control: Managing stock levels for web orders, handling stock replenishment, and maintaining accurate stock records. Sales Support: Taking sales orders over the phone, providing product information, and processing orders efficiently to maximise sales opportunities. Data Management: Updating product databases, maintaining accurate customer records, and providing necessary support to the Operations team in data-related tasks. Office Administration: Performing general office management tasks, including answering calls, managing calendars, coordinating with couriers, and ensuring the office premises are well-maintained and organised. Customer Support: Offering comprehensive assistance to customers, including providing detailed product information, handling sample requests, and addressing customer queries effectively. Facilities Management: Overseeing office presentation and cleanliness, managing office supplies, and liaising with service providers to ensure smooth office operations. Visitor Management: Welcoming visitors to the office, catering to their needs, and ensuring a positive and professional visitor experience. Qualifications and Prior Experience: Receptionist/Administrative Experience: Demonstrated experience in a receptionist or office support role, preferably in a fast-paced environment such as sales or logistics Proficiency in Microsoft Office: Strong numeracy skills and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Industry Experience: Previous experience in the gift and/or beauty industry would be advantageous but not essential. Attention to Detail: Impeccable attention to detail and accuracy in handling administrative tasks. Positive Attitude: A quick learner with a positive, 'can-do' attitude and excellent communication skills. Organisational Skills: Highly organised with exceptional multitasking abilities and the ability to thrive in a busy working environment. What's in it for you? This is an excellent opportunity to join an innovative company and contribute to their continued success. You'll receive comprehensive benefits, including generous holiday allowance, discounted parking, employee assistance program, and eligibility for an annual bonus. Additional training investment will be provided to enhance your skills and certifications. Don't miss out on the chance to work closely with diverse departments and be part of a collaborative team culture. If you're adaptable, proactive, and ready to take on a rewarding challenge, apply now! What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice. Suitable keywords for this role may include; Receptionist, Reception, Front of Desk, Administrator, Office Coordinator, Administrative Assistant, Customer Service Representative, Office Administrator, Office Assistant, Front Office Executive, Reception Administrator, Office Support Specialist
May 11, 2024
Full time
Receptionist / Operations Administrator Watford £ 25-27k Monday - Friday (8.45am - 5.30pm) Are you ready to join a dynamic and rapidly growing wellbeing company in Watford, known for its innovation and commitment to customer satisfaction? Here's your chance to become a vital part of their success story as a Receptionist, Front of House individual/ Operations Administrator, contributing to the seamless operation of their busy office environment. Your role will encompass a diverse range of responsibilities, including efficient management of office tasks, delivering exceptional customer service, and ensuring the smooth functioning of day-to-day operations. You will the Ambassador of this fabulous brand- being the first point of contact for individuals either on the phone or face to face. Your standards will be high and you will be someone who takes great pride in all that you do! This position will be approx. 60% Reception and 40% operational admin support. Key Responsibilities: Order Management: Handling orders, including website orders, and ensuring timely picking, packing, and dispatch. Responding promptly to customer inquiries and resolving queries to maintain high customer satisfaction levels. Social Media Support: Assisting the Head of PR and Social and the Consultant in creating engaging social media content to enhance brand visibility and engagement. Stock Control: Managing stock levels for web orders, handling stock replenishment, and maintaining accurate stock records. Sales Support: Taking sales orders over the phone, providing product information, and processing orders efficiently to maximise sales opportunities. Data Management: Updating product databases, maintaining accurate customer records, and providing necessary support to the Operations team in data-related tasks. Office Administration: Performing general office management tasks, including answering calls, managing calendars, coordinating with couriers, and ensuring the office premises are well-maintained and organised. Customer Support: Offering comprehensive assistance to customers, including providing detailed product information, handling sample requests, and addressing customer queries effectively. Facilities Management: Overseeing office presentation and cleanliness, managing office supplies, and liaising with service providers to ensure smooth office operations. Visitor Management: Welcoming visitors to the office, catering to their needs, and ensuring a positive and professional visitor experience. Qualifications and Prior Experience: Receptionist/Administrative Experience: Demonstrated experience in a receptionist or office support role, preferably in a fast-paced environment such as sales or logistics Proficiency in Microsoft Office: Strong numeracy skills and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Industry Experience: Previous experience in the gift and/or beauty industry would be advantageous but not essential. Attention to Detail: Impeccable attention to detail and accuracy in handling administrative tasks. Positive Attitude: A quick learner with a positive, 'can-do' attitude and excellent communication skills. Organisational Skills: Highly organised with exceptional multitasking abilities and the ability to thrive in a busy working environment. What's in it for you? This is an excellent opportunity to join an innovative company and contribute to their continued success. You'll receive comprehensive benefits, including generous holiday allowance, discounted parking, employee assistance program, and eligibility for an annual bonus. Additional training investment will be provided to enhance your skills and certifications. Don't miss out on the chance to work closely with diverse departments and be part of a collaborative team culture. If you're adaptable, proactive, and ready to take on a rewarding challenge, apply now! What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice. Suitable keywords for this role may include; Receptionist, Reception, Front of Desk, Administrator, Office Coordinator, Administrative Assistant, Customer Service Representative, Office Administrator, Office Assistant, Front Office Executive, Reception Administrator, Office Support Specialist
Sales Account Manager Location - Barrow in Furness, Hybrid - 3 days on site, 2 days at home. Salary - Competitive Salary, Plus Car allowance or Company car. + Bonus. Working Hours - Monday - Friday 8am-5pm Job Description As a Manager - Sales, you will provide strategic direction and progressive leadership to achieve sales and profit goals within a region, specific line(s) of business or channels. You will design and recommend sales and marketing programs and set short and long-term sales strategies. You will manage a single location with a total sales revenue of up to £50 million and manage a team of direct reports. Managing a team of four Sales Account Managers & One Team Leader. Responsibilities Develops and administers sales plans to ensure customer satisfaction, assigned quota attainment, good reference accounts, and highly skilled and motivated staff. Leasing with Customers onsite and managing orders. Producing P&L statements Partners with Marketing to develop and implement sales marketing programs and initiatives. Determines annual sales and gross profit plan by implementing marketing strategies and analyzing trends and results. Establishes sales objectives by forecasting and developing sales quota for territories. Projects expected sales volume and profit for existing and new product lines and customers. Maintains sales volume, product mix and selling price by keeping current with market supply and demand, changing trends, economic indicators and competitors. Coordinates order service by directing account representatives and executives on quotations, proposals, project order management techniques, and customer complaint resolution. Establishes and adjusts billing margin by monitoring costs, competition and market conditions and negotiating cost side levels. Manages sales staff by recruiting, selecting, orienting and training employees. Maintains sales staff results by coaching employees, planning, monitoring and appraising job results. Develops and maintains relationships with top customers. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and participating in professional societies. Forecasts and communicates intricate details to senior business managers. interfaces with internal support departments to establish positive customer experience. Partners with suppliers to maintain customer relationships, provides training to staff, and executes marketing programs and initiatives. Partners with various internal departments to troubleshoot issues such as inventory and operations Qualifications High School Degree or Equivalent required; Bachelor's Degree - Sales, Business Administration, Engineering, or relevant field preferred. Prior professional sales experience in related industry/3+ years Prior experience with managing a sales team or sales programs/1+ year. Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources. Demonstrated verbal, written, analytical, persuasion and interpersonal skills. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to exercise teamwork, leadership, and flexibility. Excellent time management and computer skills. 5 years related industry professional sales. 2 years managing staff and programs at national, district or regional level. Ability to travel up to 25% Experience within the aerospace, defence and information security sector is desirable. If interested, APPLY NOW! Alternatively, please send a copy of your CV to JBRP1_UKTJ
May 11, 2024
Full time
Sales Account Manager Location - Barrow in Furness, Hybrid - 3 days on site, 2 days at home. Salary - Competitive Salary, Plus Car allowance or Company car. + Bonus. Working Hours - Monday - Friday 8am-5pm Job Description As a Manager - Sales, you will provide strategic direction and progressive leadership to achieve sales and profit goals within a region, specific line(s) of business or channels. You will design and recommend sales and marketing programs and set short and long-term sales strategies. You will manage a single location with a total sales revenue of up to £50 million and manage a team of direct reports. Managing a team of four Sales Account Managers & One Team Leader. Responsibilities Develops and administers sales plans to ensure customer satisfaction, assigned quota attainment, good reference accounts, and highly skilled and motivated staff. Leasing with Customers onsite and managing orders. Producing P&L statements Partners with Marketing to develop and implement sales marketing programs and initiatives. Determines annual sales and gross profit plan by implementing marketing strategies and analyzing trends and results. Establishes sales objectives by forecasting and developing sales quota for territories. Projects expected sales volume and profit for existing and new product lines and customers. Maintains sales volume, product mix and selling price by keeping current with market supply and demand, changing trends, economic indicators and competitors. Coordinates order service by directing account representatives and executives on quotations, proposals, project order management techniques, and customer complaint resolution. Establishes and adjusts billing margin by monitoring costs, competition and market conditions and negotiating cost side levels. Manages sales staff by recruiting, selecting, orienting and training employees. Maintains sales staff results by coaching employees, planning, monitoring and appraising job results. Develops and maintains relationships with top customers. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and participating in professional societies. Forecasts and communicates intricate details to senior business managers. interfaces with internal support departments to establish positive customer experience. Partners with suppliers to maintain customer relationships, provides training to staff, and executes marketing programs and initiatives. Partners with various internal departments to troubleshoot issues such as inventory and operations Qualifications High School Degree or Equivalent required; Bachelor's Degree - Sales, Business Administration, Engineering, or relevant field preferred. Prior professional sales experience in related industry/3+ years Prior experience with managing a sales team or sales programs/1+ year. Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources. Demonstrated verbal, written, analytical, persuasion and interpersonal skills. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to exercise teamwork, leadership, and flexibility. Excellent time management and computer skills. 5 years related industry professional sales. 2 years managing staff and programs at national, district or regional level. Ability to travel up to 25% Experience within the aerospace, defence and information security sector is desirable. If interested, APPLY NOW! Alternatively, please send a copy of your CV to JBRP1_UKTJ
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.05 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 11, 2024
Full time
Do you have excellent customer service experience and seeking a new role? We are currently recruiting for Customer Service Representatives to work for an International organisation in a temporary on-going position. The successful candidate should have excellent customer service skills and be well presented. The role is paying £12.05 per hour and is based in Battersea, just a short walk from Vauxhall station and working hours will be Monday to Friday, 7am-3:30pm on-site. Please ensure you check your travel prior to applying for this role. You will need to go through a strict vetting process that can take a few months to come through, so a start date will be agreed after clearance is passed and candidates must be able to commit fully if successful after interview. Responsibilities: Coordinate the lines of applicants on site into half-hour time blocks, according to the time of their appointment. Separate those applicants with special appointments. One hour a day will be required to work outside greeting applicants/visitors Maintain control over the lines and entry of the applicants into the Visa/Mission pavilion or waiting room. Distribute applications to the public taking into consideration of the nationality of the applicants, and if they need to complete other paperwork or not. Check all applications to make sure they are complete. Remind the public of the time the whole process will take and inform them that they will not be allowed to leave the Visa/Mission pavilion or waiting room (if applicable). Give preferential service to those applicants with mental or physical handicaps so they can avoid waiting in line for an excessive amount of time. Provide other information assistance to the pavilion-visiting public as necessary. Ensure that public are treated fairly and professionally Respond to any crowd control emergency and alert Mission guards as appropriate Ensure uniform is clean and of proper fit Maintain pleasant and positive attitude when dealing with the public Adhere to the security rules established by the Mission Be alert to any evidence of fraud and report these instances to the supervisory Greeter and/or the Operations Manager Take action to improve service as necessary Investigate validity of any customer complaints and advise the supervisory Greeter and/or the Operations Manager Receive training and become knowledgeable in areas concerning consular information service as deemed necessary by the supervisory Greeter and/or Operations Manager. This role does involve elements of working outdoors periodically (1 x 4 hour shift every 2-3 days) to organise queues - suitable uniform will be provided. The ideal candidate will be able to stand on their feet for longer periods, as you will be stood in the maim embassy pavilion, approaching applicants to direct and support them. Why work with Adecco: 20 days annual leave 8 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If this is the role for you, then apply today! Only shortlisted candidates will be contacted. Adecco is an equal opportunities provider. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oxby & Parke Recruitment
High Wycombe, Buckinghamshire
The Client: Our client based in High Wycombe are a global business with customer service representatives dealing with enquiries from the global clientèle. The role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers. The role requires someone with customer service experience and fluent French language as you'll be speaking with French clients, also if you have Italian language skills this would be a bonus! Duties: Managing order processes from start to finish, ensuring orders are accurate and processed in a timely manner. Updating clients on the stages for orders and assist with any queries. Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately. Ensuring clear and correct dispatch instructions. Pro-actively updating clients on order shipments and resolving any issues with a high level of customer service. Liaising with internal teams providing updates and helping with order queries. Running and monitoring back order reports. Supporting Sales teams to communicate order promotions effectively. Liaising with Credit Control/Finance to resolve all invoice queries. Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries. Building close relationships with all internal and external suppliers. Maintaining accurate and up to date customer records. Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence. About You: Must be fluent in French. Italian language is a bonus. You will have 2 years experience in an office setting customer service role. Strong IT skills - including in-house database & MS Office. Exceptional communication skills. Strong administrative and organisational skills. Results-oriented with a can-do attitude Excellent time management and planning skills Team player who is supportive of others Able to work on own initiative without direct supervision Able to make decisions and demonstrate a sense or urgency where required Experience of liaising with customers / internal departments located outside the UK would be an advantage. This role is ideally based from the office, there is a flexible working option for the right candidate. If you meet the full criteria our client would consider a remote offering.
May 11, 2024
Full time
The Client: Our client based in High Wycombe are a global business with customer service representatives dealing with enquiries from the global clientèle. The role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers. The role requires someone with customer service experience and fluent French language as you'll be speaking with French clients, also if you have Italian language skills this would be a bonus! Duties: Managing order processes from start to finish, ensuring orders are accurate and processed in a timely manner. Updating clients on the stages for orders and assist with any queries. Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately. Ensuring clear and correct dispatch instructions. Pro-actively updating clients on order shipments and resolving any issues with a high level of customer service. Liaising with internal teams providing updates and helping with order queries. Running and monitoring back order reports. Supporting Sales teams to communicate order promotions effectively. Liaising with Credit Control/Finance to resolve all invoice queries. Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries. Building close relationships with all internal and external suppliers. Maintaining accurate and up to date customer records. Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence. About You: Must be fluent in French. Italian language is a bonus. You will have 2 years experience in an office setting customer service role. Strong IT skills - including in-house database & MS Office. Exceptional communication skills. Strong administrative and organisational skills. Results-oriented with a can-do attitude Excellent time management and planning skills Team player who is supportive of others Able to work on own initiative without direct supervision Able to make decisions and demonstrate a sense or urgency where required Experience of liaising with customers / internal departments located outside the UK would be an advantage. This role is ideally based from the office, there is a flexible working option for the right candidate. If you meet the full criteria our client would consider a remote offering.
Join Our Team: Field Sales Executive for the UK's Leading Will Writing and Estate Planning Service With 60% of the population lacking a will, the demand for these essential services is immense. Our client, a top Will Writing and Estate Planning provider in the UK, is expanding its team due to the increasing need for their services. We are on the lookout for an enthusiastic and driven Sales Representative. Field Sales Executive Role Overview: You will be guiding clients through Will instructions, either in their homes or online. Upsell additional services like Lasting Powers of Attorney, Trusts, Funeral Plans, and Document Storage. No prior experience? No problem. We provide extensive, comprehensive training. What We Offer a Field Sales Executive: In-depth sales and marketing training, including lead generation strategies. Continuous training and support. Provision of all necessary sales materials. The flexibility of managing your own schedule. Potential earnings between £50k and £100k annually and yes, this is realistic! This is a self-employed, commission-only position. What We Need From You: A natural, consultative approach to sales and an entrepreneurial spirit. Excellent communication skills. A strong passion for and commitment to achieving sales goals. Your own vehicle. The ability to work independently and secure referrals. With an initial one-off £1195 start-up investment from yourself, you will receive Your own brand new tablet with our user-friendly pricing programs and e-learning platforms. A Sales kit with everything you'll need to inspire your customers Full training, guidance and support right from the start and throughout your career Monthly social media support Please note payment options are available to help get you started. Don't miss this opportunity for a guaranteed interview. Apply or call us now! JBRP1_UKTJ
May 11, 2024
Full time
Join Our Team: Field Sales Executive for the UK's Leading Will Writing and Estate Planning Service With 60% of the population lacking a will, the demand for these essential services is immense. Our client, a top Will Writing and Estate Planning provider in the UK, is expanding its team due to the increasing need for their services. We are on the lookout for an enthusiastic and driven Sales Representative. Field Sales Executive Role Overview: You will be guiding clients through Will instructions, either in their homes or online. Upsell additional services like Lasting Powers of Attorney, Trusts, Funeral Plans, and Document Storage. No prior experience? No problem. We provide extensive, comprehensive training. What We Offer a Field Sales Executive: In-depth sales and marketing training, including lead generation strategies. Continuous training and support. Provision of all necessary sales materials. The flexibility of managing your own schedule. Potential earnings between £50k and £100k annually and yes, this is realistic! This is a self-employed, commission-only position. What We Need From You: A natural, consultative approach to sales and an entrepreneurial spirit. Excellent communication skills. A strong passion for and commitment to achieving sales goals. Your own vehicle. The ability to work independently and secure referrals. With an initial one-off £1195 start-up investment from yourself, you will receive Your own brand new tablet with our user-friendly pricing programs and e-learning platforms. A Sales kit with everything you'll need to inspire your customers Full training, guidance and support right from the start and throughout your career Monthly social media support Please note payment options are available to help get you started. Don't miss this opportunity for a guaranteed interview. Apply or call us now! JBRP1_UKTJ
Our client is a leader within the built environment, working on multi-million projects throughout the UK. JOB DESCRIPTION: To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities: Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the clients representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. Ensure residents are provided with out of hours contact information. Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. Carry out product training with residents as appropriate. Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. Monitor and record all complaints of alleged damage to residents property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. QUALIFICATIONS Over 2 years experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Housing and/or Planned Maintenance desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure. Competitive salary + car allowance JBRP1_UKTJ
May 11, 2024
Full time
Our client is a leader within the built environment, working on multi-million projects throughout the UK. JOB DESCRIPTION: To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities: Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. Learn and understand the way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Learn and understand the requirements of the FLAG system and ensure that this is adhered to at all times. Demonstrate respect, sensitivity and discretion in a public facing role. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the clients representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. Ensure residents are provided with out of hours contact information. Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. Carry out product training with residents as appropriate. Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. Monitor and record all complaints of alleged damage to residents property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. QUALIFICATIONS Over 2 years experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Housing and/or Planned Maintenance desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure. Competitive salary + car allowance JBRP1_UKTJ
Where : Doncaster Part Time : Permanent Start Date: 24th June 2024 Hourly rate: £12.05 - Uncapped commission If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales' . The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster? We understand that life never stands still, and like most roles within EE , this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great salary and an uncapped sup er simple commission scheme . Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 11, 2024
Full time
Where : Doncaster Part Time : Permanent Start Date: 24th June 2024 Hourly rate: £12.05 - Uncapped commission If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE . We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales' . The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Doncaster? We understand that life never stands still, and like most roles within EE , this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great salary and an uncapped sup er simple commission scheme . Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. Concierge service. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
We're looking for an enthusiastic and motivated individual with a drive and determination to grow with us. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to? If so, we'd love you to apply for one of our exciting Customer Expert opportunities in our Home or Motor Customer Service Team A bit about the job: In this role you will be providing telephone support to our customers, processing and servicing their home/motor insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a volume of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team. Skills and experience we're looking for: A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills. Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first. Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone. Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey. Previous Customer Service experience is desirable but not essential, full training will be given. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary of between £23,900 to £27,300(depending on skills, experience, and qualifications) Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work
May 11, 2024
Full time
We're looking for an enthusiastic and motivated individual with a drive and determination to grow with us. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to? If so, we'd love you to apply for one of our exciting Customer Expert opportunities in our Home or Motor Customer Service Team A bit about the job: In this role you will be providing telephone support to our customers, processing and servicing their home/motor insurance policies, gathering the correct information professionally and efficiently. You will take time to understand the needs of our customers by answering a volume of calls, building rapport, and tailoring the product to suit their needs. You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team. Skills and experience we're looking for: A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills. Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first. Ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone. Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey. Previous Customer Service experience is desirable but not essential, full training will be given. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary of between £23,900 to £27,300(depending on skills, experience, and qualifications) Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are growing our consulting team and looking for Lead Analytics Consultants to join us on our exciting journey and be part of the Hitachi Solutions family. This is a unique and challenging opportunity for an experienced Analytics Consultant to join the Analytics practice of Hitachi Solutions Europe. In this role you will be providing bespoke and cutting edge advanced analytics solutions, bringing significant commercial advantage to some of the UK's most recognised companies. The successful candidate will draw upon their experience with business intelligence tools and techniques and to advise clients on analytics best practices and deliver analytics capability on time and to budget. The main areas of responsibility are: Advising clients on the best analytics practices and deliver analytics capabilities on time and to budget Capture client requirements and model data to develop an effective intelligence solution architecture Develop or design bespoke Business Intelligence & Advanced Analytics solutions Implement solutions using best practices for the management and transformation of data Design and develop effective reports and dashboards to present information in a clear and informative manner Qualifications We are looking to hire ambitious consulting professionals who combine their technical acumen with a genuine enthusiasm for improving organisations. Strong client facing experience, previously working for a management consultancy or system integrator Demonstrable experience designing or developing advanced business intelligence & analytics solutions using the full Microsoft BI stack (SQL Server, SSIS, SSRS, SSAS) Ability to translate business requirements into technical requirements Design & development experience using data discovery tools such as MS Power BI, QlikView, Tableau Ability to model and transform data, build ETL solutions and present data in a useful business context Experience developing data warehouses & data marts using the Kimball methodology Experience or awareness of Big Data and Data Science related technologies, such as R or Azure Machine Learning, to design and implement predictive analytics models Excellent communication and problem solving skills Have a numerate degree (mathematical or computer science related disciplines) with good problem solving skills Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Privacy policy (hitachi-solutions.co.uk) Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
May 11, 2024
Full time
Company Description Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics. Our highly skilled team help drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients. Be part of our Hitachi family We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation - And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don't take our word for it - Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk) What to expect, your benefits Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer's offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi. Job Description We are growing our consulting team and looking for Lead Analytics Consultants to join us on our exciting journey and be part of the Hitachi Solutions family. This is a unique and challenging opportunity for an experienced Analytics Consultant to join the Analytics practice of Hitachi Solutions Europe. In this role you will be providing bespoke and cutting edge advanced analytics solutions, bringing significant commercial advantage to some of the UK's most recognised companies. The successful candidate will draw upon their experience with business intelligence tools and techniques and to advise clients on analytics best practices and deliver analytics capability on time and to budget. The main areas of responsibility are: Advising clients on the best analytics practices and deliver analytics capabilities on time and to budget Capture client requirements and model data to develop an effective intelligence solution architecture Develop or design bespoke Business Intelligence & Advanced Analytics solutions Implement solutions using best practices for the management and transformation of data Design and develop effective reports and dashboards to present information in a clear and informative manner Qualifications We are looking to hire ambitious consulting professionals who combine their technical acumen with a genuine enthusiasm for improving organisations. Strong client facing experience, previously working for a management consultancy or system integrator Demonstrable experience designing or developing advanced business intelligence & analytics solutions using the full Microsoft BI stack (SQL Server, SSIS, SSRS, SSAS) Ability to translate business requirements into technical requirements Design & development experience using data discovery tools such as MS Power BI, QlikView, Tableau Ability to model and transform data, build ETL solutions and present data in a useful business context Experience developing data warehouses & data marts using the Kimball methodology Experience or awareness of Big Data and Data Science related technologies, such as R or Azure Machine Learning, to design and implement predictive analytics models Excellent communication and problem solving skills Have a numerate degree (mathematical or computer science related disciplines) with good problem solving skills Diversity and Inclusion at Hitachi Solutions Diversity is the wellspring of our innovation and our growth engine, and we believe that creativity is fuelled by diversity. To be truly user centric, we need to ensure that the teams developing products and services are representative of the communities they serve. Our collective success is achieved by fostering and respecting our employees' and customer's individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. If you are interested and want to know more about this opportunity, apply directly and have a chat with us. Additional Information In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at Privacy policy (hitachi-solutions.co.uk) Beware of scams Our recruiting team may communicate with candidates via domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
General Services Manager - Facilities - Sudbury - Sodexo / Nestle Salary: Up to £45,000 DOE and Industry Leading Benefits We are looking for an experienced General Services Manager for a leading Facilities Management Company based in Sudbury. As a General Services Manager you will oversee a comprehensive IFM contract to the highest standards, ensuring alignment with SLAs with strong relationships with site client representatives and customers. What you'll do: Lead and develop teams, providing training and ensuring adherence to food safety, health & safety policies, and all legislative requirements. Manage site security in accordance with client procedures, including manpower planning and security shift patterns. Drive sales, manage budgets effectively, and maintain rigorous stock control, ensuring financial performance aligns with targets. Engage in client and stakeholder liaison, maintaining excellent relationships and ensuring security and service policies are followed. What you bring: Proven experience in IFM contract management, with a strong focus on service delivery, customer satisfaction, and team leadership. Expertise in managing comprehensive service areas, including security, catering, and health & safety. Strong financial acumen, with experience in budget management, cost control, and financial reporting. Excellent communication and relationship-building skills, capable of working effectively with clients, stakeholders, and teams. Experience with a manufacturing background including industrial cleaning would be desirable Start: ASAP Work type: Permanent. Permanent Location: Sudbury Shift Hours: 40 hours per week. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ
May 11, 2024
Full time
General Services Manager - Facilities - Sudbury - Sodexo / Nestle Salary: Up to £45,000 DOE and Industry Leading Benefits We are looking for an experienced General Services Manager for a leading Facilities Management Company based in Sudbury. As a General Services Manager you will oversee a comprehensive IFM contract to the highest standards, ensuring alignment with SLAs with strong relationships with site client representatives and customers. What you'll do: Lead and develop teams, providing training and ensuring adherence to food safety, health & safety policies, and all legislative requirements. Manage site security in accordance with client procedures, including manpower planning and security shift patterns. Drive sales, manage budgets effectively, and maintain rigorous stock control, ensuring financial performance aligns with targets. Engage in client and stakeholder liaison, maintaining excellent relationships and ensuring security and service policies are followed. What you bring: Proven experience in IFM contract management, with a strong focus on service delivery, customer satisfaction, and team leadership. Expertise in managing comprehensive service areas, including security, catering, and health & safety. Strong financial acumen, with experience in budget management, cost control, and financial reporting. Excellent communication and relationship-building skills, capable of working effectively with clients, stakeholders, and teams. Experience with a manufacturing background including industrial cleaning would be desirable Start: ASAP Work type: Permanent. Permanent Location: Sudbury Shift Hours: 40 hours per week. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ
Join Our Team: Field Sales Executive for the UK's Leading Will Writing and Estate Planning Service With 60% of the population lacking a will, the demand for these essential services is immense. Our client, a top Will Writing and Estate Planning provider in the UK, is expanding its team due to the increasing need for their services. We are on the lookout for an enthusiastic and driven Sales Representative. Field Sales Executive Role Overview: You will be guiding clients through Will instructions, either in their homes or online. Upsell additional services like Lasting Powers of Attorney, Trusts, Funeral Plans, and Document Storage. No prior experience? No problem. We provide extensive, comprehensive training. What We Offer a Field Sales Executive: In-depth sales and marketing training, including lead generation strategies. Continuous training and support. Provision of all necessary sales materials. The flexibility of managing your own schedule. Potential earnings between £50k and £100k annually and yes, this is realistic! This is a self-employed, commission-only position. What We Need From You: A natural, consultative approach to sales and an entrepreneurial spirit. Excellent communication skills. A strong passion for and commitment to achieving sales goals. Your own vehicle. The ability to work independently and secure referrals. With an initial one-off £1195 start-up investment from yourself, you will receive Your own brand new tablet with our user-friendly pricing programs and e-learning platforms. A Sales kit with everything you'll need to inspire your customers Full training, guidance and support right from the start and throughout your career Monthly social media support Please note payment options are available to help get you started. Don't miss this opportunity for a guaranteed interview. Apply or call us now! JBRP1_UKTJ
May 11, 2024
Full time
Join Our Team: Field Sales Executive for the UK's Leading Will Writing and Estate Planning Service With 60% of the population lacking a will, the demand for these essential services is immense. Our client, a top Will Writing and Estate Planning provider in the UK, is expanding its team due to the increasing need for their services. We are on the lookout for an enthusiastic and driven Sales Representative. Field Sales Executive Role Overview: You will be guiding clients through Will instructions, either in their homes or online. Upsell additional services like Lasting Powers of Attorney, Trusts, Funeral Plans, and Document Storage. No prior experience? No problem. We provide extensive, comprehensive training. What We Offer a Field Sales Executive: In-depth sales and marketing training, including lead generation strategies. Continuous training and support. Provision of all necessary sales materials. The flexibility of managing your own schedule. Potential earnings between £50k and £100k annually and yes, this is realistic! This is a self-employed, commission-only position. What We Need From You: A natural, consultative approach to sales and an entrepreneurial spirit. Excellent communication skills. A strong passion for and commitment to achieving sales goals. Your own vehicle. The ability to work independently and secure referrals. With an initial one-off £1195 start-up investment from yourself, you will receive Your own brand new tablet with our user-friendly pricing programs and e-learning platforms. A Sales kit with everything you'll need to inspire your customers Full training, guidance and support right from the start and throughout your career Monthly social media support Please note payment options are available to help get you started. Don't miss this opportunity for a guaranteed interview. Apply or call us now! JBRP1_UKTJ
Allied Universal are now recruiting for an exciting and challenging front of house security coordinator position for a prestigious corporate contract in the City of London. Your main duties will include Visitor and Access badge management within the client's office space. You will be expected to meet and greet staff, visitors, contractors, clients and be the first point of contact for any incidents or issues. You will also be expected work closely with the Client EMEA control room team and aid with investigating faults and issues. The successful candidate will be very resourceful in finding any gaps in local processes, being proactive in seeking opportunities for improvements and will possess excellent verbal and written communication and IT skills. The FOH security coordinator will be familiar with the client's access control system and badging protocols. They will be the key support for the regional badging administrator and aid with building positive relationships with the onsite facilities team and landlord building security team, collaborating closely with them to manage these relationships. The successful candidate will also need to have excellent communication skills and be confident relaying information and incidents to colleagues and clients. You may be expected from time to time to be flexible with your start and finish times to accommodate Client events or other requests such as escorting contractors, visitors from other sites or external guests. The candidate must have an enthusiastic, dynamic personality and be extremely customer focused and professional. The candidate must have an enthusiastic, dynamic personality, be very flexible and collaborative. Always customer focused, professional towards colleagues and staff and ideally have experience in dealing with corporate clients and related departments. The shift pattern will be Monday to Friday dayshifts, 10 hours per day and 50 hours per week. The candidate must hold a valid SIA Security or Door Supervisor Licence, valid First Aid Certification of more than 6months before expiry. The successful candidate will need to pass the client background screening which will require a 10-year employment and educational history. The rate of pay is £14.19 per hour. Your Time at Work To always provide professional security service. Represent the client and provide excellent customer service in meeting and greeting staff and visitors. Review and manage all visitors and guests who attend site and ensure their experience is always positive. Efficiently manage e-mail requests throughout the day on both company personal and team mailboxes. Manage and maintain the local access card process for all staff members visiting and based on site. To use Client systems to monitor the Client site and assist with GSOC investigations locally related to faults and Incidents. Ability to deal with situations and incidents in a calm, confident and professional manner. Ensure you are aware of current assignment instructions standard operating procedures and health & safety documentation in line with client and Allied Universal standards. Confidently assess and escalate incidents and emergencies as appropriate. Excellent report writing skills with a focus on attention to detail. Form strong working relationships with onsite facilities team and other stakeholders. Various admin tasks at the direction of the site supervisor Any additional tasks requested by operational management including patrols and adhoc tasks. Our Perfect Worker Programs: Microsoft Word, Microsoft Excel, Windows, Outlook Working knowledge of Access Control and CCTV systems Professional communication skills including a high level of written and spoken English. Ability to work under pressure and to tight deadlines. Pride in your personal appearance Integrity and respect for colleagues Exceptional time keeping and personal organisation for arriving ready for work. Ability to provide 1st class quality customer service. Key Information and Benefits £14.19 per hour Automatic enrolment into the company's pension scheme and staff discounts on several retail stores, restaurants, travel companies, and much more. Financial support for SIA Licence & renewal. Refer a friend scheme. Life assurance benefit. We offer internal training and development opportunities in an excellent working environment. Opportunity to make a real difference in a position of real responsibility. About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
May 11, 2024
Full time
Allied Universal are now recruiting for an exciting and challenging front of house security coordinator position for a prestigious corporate contract in the City of London. Your main duties will include Visitor and Access badge management within the client's office space. You will be expected to meet and greet staff, visitors, contractors, clients and be the first point of contact for any incidents or issues. You will also be expected work closely with the Client EMEA control room team and aid with investigating faults and issues. The successful candidate will be very resourceful in finding any gaps in local processes, being proactive in seeking opportunities for improvements and will possess excellent verbal and written communication and IT skills. The FOH security coordinator will be familiar with the client's access control system and badging protocols. They will be the key support for the regional badging administrator and aid with building positive relationships with the onsite facilities team and landlord building security team, collaborating closely with them to manage these relationships. The successful candidate will also need to have excellent communication skills and be confident relaying information and incidents to colleagues and clients. You may be expected from time to time to be flexible with your start and finish times to accommodate Client events or other requests such as escorting contractors, visitors from other sites or external guests. The candidate must have an enthusiastic, dynamic personality and be extremely customer focused and professional. The candidate must have an enthusiastic, dynamic personality, be very flexible and collaborative. Always customer focused, professional towards colleagues and staff and ideally have experience in dealing with corporate clients and related departments. The shift pattern will be Monday to Friday dayshifts, 10 hours per day and 50 hours per week. The candidate must hold a valid SIA Security or Door Supervisor Licence, valid First Aid Certification of more than 6months before expiry. The successful candidate will need to pass the client background screening which will require a 10-year employment and educational history. The rate of pay is £14.19 per hour. Your Time at Work To always provide professional security service. Represent the client and provide excellent customer service in meeting and greeting staff and visitors. Review and manage all visitors and guests who attend site and ensure their experience is always positive. Efficiently manage e-mail requests throughout the day on both company personal and team mailboxes. Manage and maintain the local access card process for all staff members visiting and based on site. To use Client systems to monitor the Client site and assist with GSOC investigations locally related to faults and Incidents. Ability to deal with situations and incidents in a calm, confident and professional manner. Ensure you are aware of current assignment instructions standard operating procedures and health & safety documentation in line with client and Allied Universal standards. Confidently assess and escalate incidents and emergencies as appropriate. Excellent report writing skills with a focus on attention to detail. Form strong working relationships with onsite facilities team and other stakeholders. Various admin tasks at the direction of the site supervisor Any additional tasks requested by operational management including patrols and adhoc tasks. Our Perfect Worker Programs: Microsoft Word, Microsoft Excel, Windows, Outlook Working knowledge of Access Control and CCTV systems Professional communication skills including a high level of written and spoken English. Ability to work under pressure and to tight deadlines. Pride in your personal appearance Integrity and respect for colleagues Exceptional time keeping and personal organisation for arriving ready for work. Ability to provide 1st class quality customer service. Key Information and Benefits £14.19 per hour Automatic enrolment into the company's pension scheme and staff discounts on several retail stores, restaurants, travel companies, and much more. Financial support for SIA Licence & renewal. Refer a friend scheme. Life assurance benefit. We offer internal training and development opportunities in an excellent working environment. Opportunity to make a real difference in a position of real responsibility. About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Job Title: Customer Service Team Leader Location: Farnworth, Bolton, BL4 0AN Salary : £27,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 38 hours per week About the Company: Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team. Based in Farnworth, Bolton we are the leading manufacturer of heating elements and associated process heating equipment that's required in domestic and industrial applications. About the Role: We have an exciting new opportunity to join our customer services team as the Team Leader. This is a great opportunity to work with us in building our customer relationships (both internally and externally) working closely with the Sales Team and the wider business. We are looking for someone with a passion for customer services, who can get the best from their colleagues to provide service excellence. Working in the team on day to day tasks as well as being responsible for driving change. About You: What we're looking for in a Customer Service Team Leader: Customer focused Deliver a great customer experience Always strive to give the best service Be the key link between operations and customer service - building key relationships Calm under pressure, problem solving, attention to detail and ability to follow tasks through to completion Have an analytical approach, be able to simplify complex situations and apply sound judgment to resolve problems. Able to delegate workloads effectively and evenly between team members Drive performance of team members, ensuring KPI's are met Build a good level of product knowledge and proactively drive improvements in customer service and customer experience Your experience: At least 5 years in a customer service environment People Management experience Experience of working a manufacturing environment is desirable Proven experience in building customer relationships Excellent IT skills, MS Office, CRM systems, etc Benefits: 25 days holiday, increases with length of service Cash Health Plan/Discount Scheme Free onsite parking Great company social events Pension Scheme Training and Development Opportunities, both internally/externally to the business Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Senior Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Administrator, Administrator, Office Team Leader, Client Services Manager, Customer Service Manager may also be considered for this role.
May 11, 2024
Full time
Job Title: Customer Service Team Leader Location: Farnworth, Bolton, BL4 0AN Salary : £27,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 38 hours per week About the Company: Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team. Based in Farnworth, Bolton we are the leading manufacturer of heating elements and associated process heating equipment that's required in domestic and industrial applications. About the Role: We have an exciting new opportunity to join our customer services team as the Team Leader. This is a great opportunity to work with us in building our customer relationships (both internally and externally) working closely with the Sales Team and the wider business. We are looking for someone with a passion for customer services, who can get the best from their colleagues to provide service excellence. Working in the team on day to day tasks as well as being responsible for driving change. About You: What we're looking for in a Customer Service Team Leader: Customer focused Deliver a great customer experience Always strive to give the best service Be the key link between operations and customer service - building key relationships Calm under pressure, problem solving, attention to detail and ability to follow tasks through to completion Have an analytical approach, be able to simplify complex situations and apply sound judgment to resolve problems. Able to delegate workloads effectively and evenly between team members Drive performance of team members, ensuring KPI's are met Build a good level of product knowledge and proactively drive improvements in customer service and customer experience Your experience: At least 5 years in a customer service environment People Management experience Experience of working a manufacturing environment is desirable Proven experience in building customer relationships Excellent IT skills, MS Office, CRM systems, etc Benefits: 25 days holiday, increases with length of service Cash Health Plan/Discount Scheme Free onsite parking Great company social events Pension Scheme Training and Development Opportunities, both internally/externally to the business Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Senior Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Administrator, Administrator, Office Team Leader, Client Services Manager, Customer Service Manager may also be considered for this role.
We are looking to hire Sales Development Representatives (SDR) to join our team. We are looking for people who have a positive, assertive personality and the ability to coordinate multiple schedules. If you are looking for a role to start your career or gain more experience in sales with outstanding growth opportunity, this may be the role for you! What is an SDR? Your role as an SDR will be to reach out and engage potential customers to create new sales opportunities and pipeline for Service Express' sales organisation. To accomplish this, you will work closely with your team of Sales Development Representatives and build strong partnerships with Senior Account Executives in regions throughout the UK. Here is what a typical day as an SDR looks like: Working in office with our SDR team, helping each other hit goals and develop Continuously engage pipeline activity through follow up communications with potential customers and prospects Generate productive daily campaigns and other profitable trigger tasks to increase contacts made to schedule face to face meetings Leveraging a variety of outreach tools such as phone, email, and social platforms (LinkedIn) to develop interactions with potential customers Achieving and exceeding weekly/monthly metrics (meetings scheduled, opportunities created, etc) What we hope you will bring to the position: 1 year of professional experience in sales, customer service, or other related fields with a strong interest in impacting customer solutions Outgoing personality and thrive in a high-energy/fast-paced environment Highly organised and can easily adapt to change Ability to think on your feet in a conversation- ask and answer questions with ease Great at finding ways to motivate yourself and your teammates- team culture and momentum is how our team thrives! Able to learn tools, technology and processes quickly A "never stop learning" mentality and can apply it daily Here is why you'll love this team: Up to £32k base salary + uncapped commission HYBRID working opportunity You will be challenged by teammates and leadership to continue growing as a professional You'll be part of a team that drives the growth of the company, giving you exposure to multiple areas of the business as a result Private Healthcare On-site gym and personal trainers Focus on mental health and wellbeing Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
May 11, 2024
Full time
We are looking to hire Sales Development Representatives (SDR) to join our team. We are looking for people who have a positive, assertive personality and the ability to coordinate multiple schedules. If you are looking for a role to start your career or gain more experience in sales with outstanding growth opportunity, this may be the role for you! What is an SDR? Your role as an SDR will be to reach out and engage potential customers to create new sales opportunities and pipeline for Service Express' sales organisation. To accomplish this, you will work closely with your team of Sales Development Representatives and build strong partnerships with Senior Account Executives in regions throughout the UK. Here is what a typical day as an SDR looks like: Working in office with our SDR team, helping each other hit goals and develop Continuously engage pipeline activity through follow up communications with potential customers and prospects Generate productive daily campaigns and other profitable trigger tasks to increase contacts made to schedule face to face meetings Leveraging a variety of outreach tools such as phone, email, and social platforms (LinkedIn) to develop interactions with potential customers Achieving and exceeding weekly/monthly metrics (meetings scheduled, opportunities created, etc) What we hope you will bring to the position: 1 year of professional experience in sales, customer service, or other related fields with a strong interest in impacting customer solutions Outgoing personality and thrive in a high-energy/fast-paced environment Highly organised and can easily adapt to change Ability to think on your feet in a conversation- ask and answer questions with ease Great at finding ways to motivate yourself and your teammates- team culture and momentum is how our team thrives! Able to learn tools, technology and processes quickly A "never stop learning" mentality and can apply it daily Here is why you'll love this team: Up to £32k base salary + uncapped commission HYBRID working opportunity You will be challenged by teammates and leadership to continue growing as a professional You'll be part of a team that drives the growth of the company, giving you exposure to multiple areas of the business as a result Private Healthcare On-site gym and personal trainers Focus on mental health and wellbeing Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.
We have a fantastic opportunity for a Quantity Surveyor to join our team within Vistry North East, at our Newcastle Upon Tyne office. As our Quantity Surveyor you will be responsible for managing all costs relating to our projects. Your focus is to minimise the costs of a project and enhance margin and value for money, whilst still achieving the required standards and quality. This will also include procurement, subcontract management inclusive of administration of the contract, monthly payments, and final account settlement. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality. Experience in quantity surveying and be knowledgeable in all areas of construction techniques and mixed-tenure schemes. Demonstrable strong account management and commercial experience. Excellent attention to detail and accuracy, coupled with strong written and verbal communication skills. Ability to learn new computer systems such as Coins (Payments & Cost reporting), Viewpoint/4Projects (document storage and tender preparation). Strong in-depth knowledge of groundworks, roads, and sewers. Strong team player, with the entrepreneurial ability to operate and excel in a changing on- site environment. Excellent interpersonal skills. You will be able to effectively manage your own workload to meet set deadlines. You will have the ability to influence others within the business to ensure that best practices are shared to aid the Group in achieving its overall objectives. You will have a thorough understanding of Surveying and Estimating, with a specific and in-depth knowledge of preparing realistic construction budgets. You will have a good understanding of strategic objectives and targeting financial return, with the ability to understand and manipulate complex financial models. You will have a good working knowledge of Microsoft Office packages, with the use of Microsoft Excel at a proficient level an essential requirement. More about the Quantity Surveyor role Strive to optimise the profitability of the Contracts. Ensure that the Contracts achieve the optimum cashflow position. Completion and compliance with required contract documentation including Performance Bonds, Parent Company Guarantees and Warranties. Ensure that all contract documentation and sub-contract documentation is completed and stored centrally. Compliance with Commercial and Company procedures through the Business Management System. Presenting and agreeing the external valuation with the Client's Representative. Pricing and agreeing variations with the Client's Representative. Prepare and manage key and large risk subcontract accounts from inception to final accounts. Subcontract procurement strategy and implementation. Ensure the procurement of sub-contractors is in line with the Vistry Business Management System and that the packages cover the scope of the works. Check and ensure compliance and issuing of timely Payment and Pay less notices to Subcontractors. Preparing monthly CVR & VCA reports for presentation to the Business Unit Management. Monitoring risk and opportunity schedules and managing risk from Commencement to Completion. Contribute to management of life of site cost & revenue forecasts across multi-phase developments. As part of project team, help shape long term delivery strategy for project. Provide input and cost and value engineering advice throughout the design life of the scheme and attend design team meetings. Managing and undertake the personal development reviews of associated surveying resources, including training. Ensure a proactive approach to dispute avoidance. Ensure company health and safety standards and procedures are followed throughout the team. Liaise with the Customer Service department on post-completion defects, providing cost advice where necessary. Attend site meetings, project team meetings, subcontractor meetings and surveying meetings as required. Any other reasonable duties as directed by your line manager to support the wider teams. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 11, 2024
Full time
We have a fantastic opportunity for a Quantity Surveyor to join our team within Vistry North East, at our Newcastle Upon Tyne office. As our Quantity Surveyor you will be responsible for managing all costs relating to our projects. Your focus is to minimise the costs of a project and enhance margin and value for money, whilst still achieving the required standards and quality. This will also include procurement, subcontract management inclusive of administration of the contract, monthly payments, and final account settlement. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality. Experience in quantity surveying and be knowledgeable in all areas of construction techniques and mixed-tenure schemes. Demonstrable strong account management and commercial experience. Excellent attention to detail and accuracy, coupled with strong written and verbal communication skills. Ability to learn new computer systems such as Coins (Payments & Cost reporting), Viewpoint/4Projects (document storage and tender preparation). Strong in-depth knowledge of groundworks, roads, and sewers. Strong team player, with the entrepreneurial ability to operate and excel in a changing on- site environment. Excellent interpersonal skills. You will be able to effectively manage your own workload to meet set deadlines. You will have the ability to influence others within the business to ensure that best practices are shared to aid the Group in achieving its overall objectives. You will have a thorough understanding of Surveying and Estimating, with a specific and in-depth knowledge of preparing realistic construction budgets. You will have a good understanding of strategic objectives and targeting financial return, with the ability to understand and manipulate complex financial models. You will have a good working knowledge of Microsoft Office packages, with the use of Microsoft Excel at a proficient level an essential requirement. More about the Quantity Surveyor role Strive to optimise the profitability of the Contracts. Ensure that the Contracts achieve the optimum cashflow position. Completion and compliance with required contract documentation including Performance Bonds, Parent Company Guarantees and Warranties. Ensure that all contract documentation and sub-contract documentation is completed and stored centrally. Compliance with Commercial and Company procedures through the Business Management System. Presenting and agreeing the external valuation with the Client's Representative. Pricing and agreeing variations with the Client's Representative. Prepare and manage key and large risk subcontract accounts from inception to final accounts. Subcontract procurement strategy and implementation. Ensure the procurement of sub-contractors is in line with the Vistry Business Management System and that the packages cover the scope of the works. Check and ensure compliance and issuing of timely Payment and Pay less notices to Subcontractors. Preparing monthly CVR & VCA reports for presentation to the Business Unit Management. Monitoring risk and opportunity schedules and managing risk from Commencement to Completion. Contribute to management of life of site cost & revenue forecasts across multi-phase developments. As part of project team, help shape long term delivery strategy for project. Provide input and cost and value engineering advice throughout the design life of the scheme and attend design team meetings. Managing and undertake the personal development reviews of associated surveying resources, including training. Ensure a proactive approach to dispute avoidance. Ensure company health and safety standards and procedures are followed throughout the team. Liaise with the Customer Service department on post-completion defects, providing cost advice where necessary. Attend site meetings, project team meetings, subcontractor meetings and surveying meetings as required. Any other reasonable duties as directed by your line manager to support the wider teams. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.