Job Title - Property Call Handler Salary - £12.75per hour - temporary to permanent Location - Norwich Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site) Job Description: We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing sector. The right candidate must be proficient with microsoft packages with good IT knowledge. Customer service, organisation and excellent communication skills is key to being succesful in this role. Proven experience in a call centre environment is essential ! Experience in the housing, repairs or maintenance/construction business is essential. Application Process: If you would like more information on this Property Call Handler position or any other vacancy, please email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.
May 10, 2024
Seasonal
Job Title - Property Call Handler Salary - £12.75per hour - temporary to permanent Location - Norwich Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site) Job Description: We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing sector. The right candidate must be proficient with microsoft packages with good IT knowledge. Customer service, organisation and excellent communication skills is key to being succesful in this role. Proven experience in a call centre environment is essential ! Experience in the housing, repairs or maintenance/construction business is essential. Application Process: If you would like more information on this Property Call Handler position or any other vacancy, please email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.
Housing Repairs Officer! Repairs Call Handler /Admin Contract Role with training provided Office Based You must be able to work on a shift pattern rota for the hours between; 08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls. Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice. Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person Respond positively and manage efficiently all customer's needs/support, monitor these requirements Liaise with other departments where necessary to ensure positive expected outcomes are obtained Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public Desirable Previous experience working as a call handler within a customer service / call centre environment Excellent written, verbal, questioning & interpersonal skills. Analytic skills. Strong customer experience ethos Ongoing contract with perm opportunities & progression available Please send CV's through to be considered to Sophie
May 09, 2024
Contractor
Housing Repairs Officer! Repairs Call Handler /Admin Contract Role with training provided Office Based You must be able to work on a shift pattern rota for the hours between; 08:00am - 16:00pm / 9:00am - 17:00pm / 12:00pm - 18:00pm First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team. Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls. Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice. Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person Respond positively and manage efficiently all customer's needs/support, monitor these requirements Liaise with other departments where necessary to ensure positive expected outcomes are obtained Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public Desirable Previous experience working as a call handler within a customer service / call centre environment Excellent written, verbal, questioning & interpersonal skills. Analytic skills. Strong customer experience ethos Ongoing contract with perm opportunities & progression available Please send CV's through to be considered to Sophie