Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
May 16, 2024
Full time
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
May 16, 2024
Full time
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
IT Helpdesk Analyst Bath or Bristol 26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
May 16, 2024
Full time
IT Helpdesk Analyst Bath or Bristol 26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
May 16, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
May 16, 2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 16, 2024
Contractor
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
May 16, 2024
Full time
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment click apply for full job details
May 16, 2024
Full time
Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment click apply for full job details
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
May 16, 2024
Full time
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
May 15, 2024
Full time
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
May 15, 2024
Full time
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes. Here at Unipart we don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service. As part of your key responsibilities you'll: Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer 'credits' within a given limit. Develop the relationship and lines of communication between NHS Supply Chain and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Customer Service experience in a office/team environment (Desirable) Strong planning, organising and time management skills Excellent written and verbal communication skills Customer focus Eye for detail Strong Team Player Committed to achieving team objectives Self-motivated Keen to learn in an ever-changing environment Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc. REF-
May 15, 2024
Full time
Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes. Here at Unipart we don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service. As part of your key responsibilities you'll: Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer 'credits' within a given limit. Develop the relationship and lines of communication between NHS Supply Chain and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Customer Service experience in a office/team environment (Desirable) Strong planning, organising and time management skills Excellent written and verbal communication skills Customer focus Eye for detail Strong Team Player Committed to achieving team objectives Self-motivated Keen to learn in an ever-changing environment Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc. REF-
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
May 15, 2024
Full time
Company Description CulinaLogistics provides integrated supply chain services and expertisefor food & drink products that require strict refrigeratedtemperatures. At Culina we have a winningculture, we believe that our culture is one of the reasons ourcompany continues to thrive A place where you're valued,challenged, and inspired! JobDescription Reporting to the Business SystemsManager, as the Business Analyst Team Leader you will lead ateam providing business analysts expertise to a third partylogistics company across its application landscape comprising ofTransport, Warehouse, Order processing, invoicing and otherperipheral systems. The selected candidate will be expected todeliver both leadership and complete business analysistasks. Working hours: 09.00-17.00 (Hybridworking) Regionaltravel is required for thisrole Key Duties of aBusiness Analyst TeamLeader: Planning andresource allocation of the BA team according to priorities set bythe business. Providing status updates from theBA team, ensuring that the team delivers in line with itscommitments. Working with the Business SystemsManager to define best practice for the Culina Business Analystteam and champion adherence. Coaching,reviewing and encouraging growth of team utilising and followingprocesses provider from the wider MüllerGroup. Recruiting for an expanding BA team andmanaging the on-boarding process Proactivelyidentify business process improvement opportunities and leadbusiness process change. Understand internaland external client requirements; propose and deliverfit-for-purpose technical solutions. Leadinvestigations, stakeholder analysis, requirements analysis,feasibility studies and impactassessments. Review proposed benefits andhighlight any risks/issues in new/redesignedprocesses/solutions Apply the use of standards,methods and tools for requirements capture, process modelling,fit-gap analysis, risk/impactevaluation. Ensure solutions implemented acrossorganisation are aligned to Culina Group standards and Auditrequirements. Manage 3rd party suppliers andinternal technical resource against agreed scope of works,timescales and costs. Gain awareness ofbusiness needs, manage customer expectations, build and maintainrelationships. Evaluate requirements andprovide best practice solutions, leveraging standard productofferings and to evaluate deployment of technical solutions againstsuccess criteria. Pro-active support tominimize downtime to live applications. I.e. by identifying andresolving underlying issues and liaising with external vendors asrequired. Liaise with IT Helpdesk,Infrastructure and Development Teams to ensure the system can beimplemented in the live environment with the necessary backup &disaster recovery procedures inplace. Qualifications Tobe considered for this position it is essential to have WarehouseManagement System experience(WMS) Experiencemanaging a team is desirable notessential IT Qualifications: BSc orequivalent business experience. Experience offour or more full project life cycle implementations and be able todemonstrate that you played a key role in theseimplementations. Strong understanding of thelogistics industry and experience with telematicssoftware. Proficient in both software &hardware mobile solutions. Proficient inSoftware Development Lifecyclemethodologies Familiar with at least one helpdesk and customer support tool. Proficient inSoftware Testing and Quality Assurancemethodologies. Proficient in ITIL processes andpractices. Proficient in Business ProcessAnalysis (as-is and to-be). Additional advantageous skills,experience, and familiarity: Two years'experience in a senior project support role or leading a projectteam. Minimum of 4 years' experience ofdeveloping business systems, ideally in logisticsbusinesses AdditionalInformation As part of our drive to make CulinaGroup a great place to work. We are proud to be an inclusive anddiverse organisation where we are committed to employee developmentand recognising success for hard workingperformers. Our dedicated learning anddevelopment programmes are open to every employee to give you theopportunity to shape your own future within logistics and continueto work in an environment where team culturethrives. Our People are the driving force behindour success, which is why we offer a wide range of benefits whichinclude: AnnualLeave - Competitive holiday entitlement of 25days plus the bankholidays CompanyBonus - We do our best work to succeedtogether. When we achieve our goals you'll be rewarded through ourbonus scheme Private MedicalCover - This gives you peace of mind, you havechoice, flexibility and speed of access to the most clinicallyappropriate care via Bupa Pensionscheme - we want colleagues to enjoy acomfortable retirement so we offera great contribution of 5%employee and 8% employer CarAllowance LifeAssurance - 4 x your annualsalary Wellness- Via our Employee AssistanceProgramme we offer immediateaccess to a confidential telephone counselling and legalinformation service that operates 24 hours a days, 365 days ayear Eye Care Vouchers- We can provide you with substantial savingswith free eye tests and discounts on prescriptionglasses Reward & Recognition- We recognise that employees have gone theextra mile via Employee of the month and year, special recognitionand long service awards. Everydaydiscounts - via our benefit platform you willhave access to over 50 retailer discounts for everydaysavings! If you meet the requirementsfor the above role and are looking for your next career opportunityplease apply now and become a part of our
Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
May 15, 2024
Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery Managers and Service Delivery Analysts. Your role will be instrumental in providing strategic leadership for the delivery and development of a diverse portfolio of services. As a Head of Service Delivery you will: Work closely with the Head of Managed service to ensure performance is at a high standard and as per the terms of our customer contracts. Be the senior point of communication with Partners and customers. Develop, document, and implement service strategy plans in line with business goals Training and support for new starters and existing team members Build and maintain effective cross-functional relationships with all department heads, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training. Support the business in the ongoing development of business strategy in line with current and emerging needs. Completion of management reports Build a robust standardised portfolio of service Delivery collateral Ensure the team gather customer satisfaction data and report on trends. Drive change within the operational teams, ensuring technical teams are delivering to customer contract. Ensure operational services deliver to agreed SLA s and KPI s Ensure effective continual improvement within the team Perform regular 1:1 s and set individual goals in line with business goals All other tasks associated to Service Delivery The ideal candidate for this opportunity will have Proven experience in leading and managing teams within a service delivery environment. Understanding of the IT Channel, and the Reseller & End User relationship Previous experience within communications platforms. Demonstrated success in providing strategic leadership for the development and delivery of services. In-depth understanding of service delivery processes and best practices. Knowledge of relevant industry standards and regulations related to service delivery. Experience in mentoring and coaching team members to achieve high performance. About us As the UK s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships. Make an application to join the team! Our team is as much about our people as it is our customers and business partners. Our fantastic mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
May 15, 2024
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery Managers and Service Delivery Analysts. Your role will be instrumental in providing strategic leadership for the delivery and development of a diverse portfolio of services. As a Head of Service Delivery you will: Work closely with the Head of Managed service to ensure performance is at a high standard and as per the terms of our customer contracts. Be the senior point of communication with Partners and customers. Develop, document, and implement service strategy plans in line with business goals Training and support for new starters and existing team members Build and maintain effective cross-functional relationships with all department heads, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training. Support the business in the ongoing development of business strategy in line with current and emerging needs. Completion of management reports Build a robust standardised portfolio of service Delivery collateral Ensure the team gather customer satisfaction data and report on trends. Drive change within the operational teams, ensuring technical teams are delivering to customer contract. Ensure operational services deliver to agreed SLA s and KPI s Ensure effective continual improvement within the team Perform regular 1:1 s and set individual goals in line with business goals All other tasks associated to Service Delivery The ideal candidate for this opportunity will have Proven experience in leading and managing teams within a service delivery environment. Understanding of the IT Channel, and the Reseller & End User relationship Previous experience within communications platforms. Demonstrated success in providing strategic leadership for the development and delivery of services. In-depth understanding of service delivery processes and best practices. Knowledge of relevant industry standards and regulations related to service delivery. Experience in mentoring and coaching team members to achieve high performance. About us As the UK s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships. Make an application to join the team! Our team is as much about our people as it is our customers and business partners. Our fantastic mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
May 15, 2024
Full time
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
May 15, 2024
Full time
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
May 15, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: 22,000 - 25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 20,000- 22,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 14, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: 22,000 - 25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 20,000- 22,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 Months Job Description:FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts.Queue managementGood time keeping (scheduled adherence)Contacts per day; 30 for full time. 15 for Part time.Average handling time; 8 Minutes100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare)90% quality scores targetTo deliver outstanding service by understanding users' IT and business needsTo provide centralised advice and support to customers in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the business.Provide a single point of contact for contract users.Develop and maintain rapport with end usersAble to differentiate between numerous customer applications. Skills/experience are required in detail.Good communication skillsAble to use active listening skills to know what users are asking.Proven customer service skillsPositive, enthusiastic, and supportiveAbility to work under pressure.Effective keyboard skillsAbility to take ownership of incidents and resolutions.Be able to talk and type.Good troubleshooting/ problem-solving skills.Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
May 14, 2024
Contractor
First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 Months Job Description:FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts.Queue managementGood time keeping (scheduled adherence)Contacts per day; 30 for full time. 15 for Part time.Average handling time; 8 Minutes100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare)90% quality scores targetTo deliver outstanding service by understanding users' IT and business needsTo provide centralised advice and support to customers in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the business.Provide a single point of contact for contract users.Develop and maintain rapport with end usersAble to differentiate between numerous customer applications. Skills/experience are required in detail.Good communication skillsAble to use active listening skills to know what users are asking.Proven customer service skillsPositive, enthusiastic, and supportiveAbility to work under pressure.Effective keyboard skillsAbility to take ownership of incidents and resolutions.Be able to talk and type.Good troubleshooting/ problem-solving skills.Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #