Primary Details Time Type: Full time Worker Type: Employee The opportunity To join one of the London markets leading marine and energy claims teams. Our underwriting team has grown significantly in the sustainable energies field to meet the evolving needs of our customer base, and opportunity arises to play a key role in delivering claim support. The QBE Marine and Energy Claims team has built a reputation for excellence within the market and is widely recognised for its technical expertise and leadership. You will be responsible for efficiently handling a dedicated case load of a large and complex lead energy claims for the Natural Resources claims team from cradle to grave. The role will be focussed on managing our growing portfolio of sustainable energies claims however, it will also involve the handling of traditional oil and gas losses. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your new role Proactively handle lead sustainable energy and oil and gas claims from first advice to settlement. Foster good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries. Participate in and lead client meetings, settlement negotiations and market meetings. General claims administrative duties such as electronic file management filing and payment requests, and the production of management information. Working closely with underwriters providing feedback on claims issues and trends and insight into technological advances, in what is a fast growing industry. Identify and escalate claims related issues to the Claims Manager where necessary. About you A good understanding of the sustainable energies or oil and gas sector. Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser Ideally a good understanding of energy insurance policy wordings -Onshore/Offshore/LOPI/COW. Experience working in the energy sector would be desirable. Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage. Excellent negotiation skills Comfortable leading market and client meetings Capable of managing the work involved in cyber incidents and/or forensic investigations Excellent communication skills and capable of credibly speaking to clients and partners and comfortable leading client meetings and settlement negotiations. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
May 17, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The opportunity To join one of the London markets leading marine and energy claims teams. Our underwriting team has grown significantly in the sustainable energies field to meet the evolving needs of our customer base, and opportunity arises to play a key role in delivering claim support. The QBE Marine and Energy Claims team has built a reputation for excellence within the market and is widely recognised for its technical expertise and leadership. You will be responsible for efficiently handling a dedicated case load of a large and complex lead energy claims for the Natural Resources claims team from cradle to grave. The role will be focussed on managing our growing portfolio of sustainable energies claims however, it will also involve the handling of traditional oil and gas losses. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your new role Proactively handle lead sustainable energy and oil and gas claims from first advice to settlement. Foster good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries. Participate in and lead client meetings, settlement negotiations and market meetings. General claims administrative duties such as electronic file management filing and payment requests, and the production of management information. Working closely with underwriters providing feedback on claims issues and trends and insight into technological advances, in what is a fast growing industry. Identify and escalate claims related issues to the Claims Manager where necessary. About you A good understanding of the sustainable energies or oil and gas sector. Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser Ideally a good understanding of energy insurance policy wordings -Onshore/Offshore/LOPI/COW. Experience working in the energy sector would be desirable. Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage. Excellent negotiation skills Comfortable leading market and client meetings Capable of managing the work involved in cyber incidents and/or forensic investigations Excellent communication skills and capable of credibly speaking to clients and partners and comfortable leading client meetings and settlement negotiations. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Senior Claims Handler - Complex Claims (European Medical Malpractice) London - 2 days per week in the office Finitas have partnered with a fantastic M&A (Re)Insurance business to identify a Senior Claims Handler to add to their team. This company hosts a fantastic working culture and actively promotes career progression throughout your time with them. In this role you will provide technical oversight of a portfolio of Medical Malpractice claims and collaborate closely with the TPAs ensuring the portfolio is handled effectively. You will handle claims exceeding Delegated Authority, in line with company claims handling guidelines. There will also be the opportunity to work on other portfolios as and when they are taken on. Experience requirement: Excellent level of claims handling technical experience and knowledge Understanding of medical negligence claims Insurance or legal background Worked with TPAs This is a fantastic opportunity to join a global and continually growing company. Interviews are happening next week, this role won't be around for long! Please register your interest by sending your CV.
May 17, 2024
Full time
Senior Claims Handler - Complex Claims (European Medical Malpractice) London - 2 days per week in the office Finitas have partnered with a fantastic M&A (Re)Insurance business to identify a Senior Claims Handler to add to their team. This company hosts a fantastic working culture and actively promotes career progression throughout your time with them. In this role you will provide technical oversight of a portfolio of Medical Malpractice claims and collaborate closely with the TPAs ensuring the portfolio is handled effectively. You will handle claims exceeding Delegated Authority, in line with company claims handling guidelines. There will also be the opportunity to work on other portfolios as and when they are taken on. Experience requirement: Excellent level of claims handling technical experience and knowledge Understanding of medical negligence claims Insurance or legal background Worked with TPAs This is a fantastic opportunity to join a global and continually growing company. Interviews are happening next week, this role won't be around for long! Please register your interest by sending your CV.
Supporting a Partner within a Disease team in Bolton. Role requires performing delegated tasks to pursue the progression and/or resolution of a file as a soon as practically possible. The role will involve working upon both complex and high value claims, including both short tail and long tail disease claims. Compensation Package A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Car Parking Scheme , Gym Flex , Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days) Key Accountabilities To assist in progressing the file in the most appropriate manner Compliance with client SLAs Compliance with court directions and timetables Drafting Court Documents Negotiation Advocacy, including attending telephone hearings Analysis of evidence Client Reporting Reviewing records & documentation Instructing and liaising with Counsel/experts Preparation of bundles Completing and updating MI Achieve a chargeable target To ensure compliance with the SRA Standards & Regulations. The above is not a definitive list of possible work which may be provided. Working Hours This is part time consisting of 28 hours per week. Primary location for this role is our Bolton Office 1 day a week and 4 days from home. Recruitment Criteria: Ideally a degree in Law/LPC Graduates/CILEX trained Knowledge of Disease desirable but not essential Litigation experience is desirable but not a pre-requisite to apply Demonstrate analytical and critical thinking • IT Literate Proficient in MS Office Experienced in using a Claims/Case Management system Capabilities needed to succeed and excel in the role Technical knowledge and Experience to be developed Basic Guidelines for court/CPR inc completion of court forms Client SLAs Building deeper experience in Disease strategic litigation Basic claim and file handling skills Investigation techniques Progression to a more detailed understanding of CPR Financial Management/recording of fees and chargeable hours Through formal input build an understanding of; Area of law relevant to the role Liability Quantum Strategy and Benchmarking Case handling tactics Values Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are dynamic We are innovative We succeed together
May 15, 2024
Full time
Supporting a Partner within a Disease team in Bolton. Role requires performing delegated tasks to pursue the progression and/or resolution of a file as a soon as practically possible. The role will involve working upon both complex and high value claims, including both short tail and long tail disease claims. Compensation Package A learning culture with employee development at the heart of the people development pathway, Excellent flexible benefits including Annual leave entitlement, Monday to Friday - 35 hours per week, Health Cash Plan, Death In Service - after 1 year, Pension Contribution Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Car Parking Scheme , Gym Flex , Access to Online Discount Sites, Discounted Gourmet Society Membership, Discounted Tickets for Merlin Attractions nationwide, Discounts at local retail outlets, Flexible Working, 25 days holiday plus 8 bank holidays (with the option to buy or sell 3 additional days) Key Accountabilities To assist in progressing the file in the most appropriate manner Compliance with client SLAs Compliance with court directions and timetables Drafting Court Documents Negotiation Advocacy, including attending telephone hearings Analysis of evidence Client Reporting Reviewing records & documentation Instructing and liaising with Counsel/experts Preparation of bundles Completing and updating MI Achieve a chargeable target To ensure compliance with the SRA Standards & Regulations. The above is not a definitive list of possible work which may be provided. Working Hours This is part time consisting of 28 hours per week. Primary location for this role is our Bolton Office 1 day a week and 4 days from home. Recruitment Criteria: Ideally a degree in Law/LPC Graduates/CILEX trained Knowledge of Disease desirable but not essential Litigation experience is desirable but not a pre-requisite to apply Demonstrate analytical and critical thinking • IT Literate Proficient in MS Office Experienced in using a Claims/Case Management system Capabilities needed to succeed and excel in the role Technical knowledge and Experience to be developed Basic Guidelines for court/CPR inc completion of court forms Client SLAs Building deeper experience in Disease strategic litigation Basic claim and file handling skills Investigation techniques Progression to a more detailed understanding of CPR Financial Management/recording of fees and chargeable hours Through formal input build an understanding of; Area of law relevant to the role Liability Quantum Strategy and Benchmarking Case handling tactics Values Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; We are connected We are dynamic We are innovative We succeed together
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
May 15, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for a Claims Handler to support their team to assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. Please note this is a full-time, permanent opportunity. You will be based in our Bristol office and ideally be onsite for 2 days per week on average. Overview: Dealing with phone calls and post advising of claims. First Notice of Loss (FNOL) registration. FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements. Diary and report maintenance. Matching of all post/diary entries. Ensuring that the Claims Manager is fully aware of all issues or complaints. Ensuring that full compliance of our standards is maintained at all times. Adhere to Howden service standards and procedures, accepted good market practice, and the CII Code of Ethics, to ensure the best interest of the client at all times. Ensure compliance with the General Data Protection Regulations. Ensure all records and communications with clients are accurately recorded and filed in the correct manner. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years claims experience, ideally in motor, property, or liability. You must have previously worked for a brokerage to be successful for this role. Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to identify and respond appropriately to an individual client's level of understanding. Qualifications: GCSE Maths and English (or equivalent). Cert CII (desirable for this role). Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Looking for your next step in Large Loss Claims within Motor insurance? We're looking for experienced handlers to come join our growing team and Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value up to £500,000 What will you do on a day-to-day basis? Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation Responding promptly and proactively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. What do you need to do to be successful in a role? Current technical knowledge of personal injury claims within motor insurance and handling experience of multi track claims. Good knowledge of medical disciplines is required in investigating personal injury claims at all levels of severity. Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Knowledge of current, relevant Case Law What do you get in return? Pension contributions Opportunity to progress and have active support 25 Days annual leave plus bank holidays and the ability to buy an additional three days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more; A structured pathway to learn and develop
May 15, 2024
Full time
Looking for your next step in Large Loss Claims within Motor insurance? We're looking for experienced handlers to come join our growing team and Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value up to £500,000 What will you do on a day-to-day basis? Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation Responding promptly and proactively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. What do you need to do to be successful in a role? Current technical knowledge of personal injury claims within motor insurance and handling experience of multi track claims. Good knowledge of medical disciplines is required in investigating personal injury claims at all levels of severity. Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Knowledge of current, relevant Case Law What do you get in return? Pension contributions Opportunity to progress and have active support 25 Days annual leave plus bank holidays and the ability to buy an additional three days holiday A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more; A structured pathway to learn and develop
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA Fraud File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Organised Crime What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash Plan, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence Detailed review and analysis of evidence throughout the life of the case Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads Adhering to all work type process stages Identifying strategic litigation opportunities and complex cases when appropriate Identifying client trends and any opportunities to raise profile with clients Client Excellence Handling files in accordance with agreed client guidelines on a non-delegated basis Ensuring maximum client satisfaction on each case Ensuring accurate and timely completion of all client and internal MI Achieving both client and internal KPIs Technical excellence Reporting to Insurer client throughout the lifetime of the claim Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Compliance with all procedural and investigative deadlines Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution Delegating tasks as appropriate to assistants to take the case forward Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Complying with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Essential Skills and Attributes: Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) Experience in one of the following: Experience of handling RTA pre-litigated and / or litigated case load An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Required Soft Skills: Client Care/Service Organisation Ability to prioritise and adaptability Teamwork and collaboration Oral and written communication Interpersonal and social Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
May 15, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The NDA Fraud File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority.The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client. The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena. The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim: Bogus Passenger Staged/Contrived Fraudulent Exaggeration Induced accidents Low Speed Impact Late Notification Claims Credit Hire Fraud MIB Organised Crime What we can offer Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash Plan, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex Key Accountabilities It will be the responsibility of the Non Delegated Hourly Rate File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence Detailed review and analysis of evidence throughout the life of the case Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads Adhering to all work type process stages Identifying strategic litigation opportunities and complex cases when appropriate Identifying client trends and any opportunities to raise profile with clients Client Excellence Handling files in accordance with agreed client guidelines on a non-delegated basis Ensuring maximum client satisfaction on each case Ensuring accurate and timely completion of all client and internal MI Achieving both client and internal KPIs Technical excellence Reporting to Insurer client throughout the lifetime of the claim Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy Compliance with all procedural and investigative deadlines Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution Delegating tasks as appropriate to assistants to take the case forward Timely and accurate maintenance of all Case Management Systems from opening to closure Adherence to file management policies Complying with the SRA Standards & Regulations Financial Excellence Be commercially aware, by working in an efficient and effective manner Commercial awareness so as to retain profitability Achieve financial targets Ensure timely and accurate billing Cultural Excellence Adhere to the Keoghs Values Essential Skills and Attributes: Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) Experience in one of the following: Experience of handling RTA pre-litigated and / or litigated case load An understanding of insurance litigation practice and processes together with indemnity principles Knowledge of the litigation process / working knowledge of the CPR Good advocacy skills Good client care skills and evidence of working to client guidelines High level of analytical skills Excellent listening, verbal and written communication skills Ability to prioritise work, keep to deadlines and work under pressure Ability to anticipate problems and identify solutions Experience of time recording and billing systems Excellent IT Skills Required Soft Skills: Client Care/Service Organisation Ability to prioritise and adaptability Teamwork and collaboration Oral and written communication Interpersonal and social Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our Values We are connected We are Dynamic We are Innovative We succeed together
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
May 13, 2024
Full time
Job Title: Motor Claims Handler Target Start Date: 17th June 2024 Contract Type: Permanent, Part Time, Full Time, flexible option available Starting salary Range: £24,100 - £27,100 Location: Gloucester Closing Date for applications: Monday 27th May 2024 Motor Claims Handler- Successful completion of our competency pay progression scheme will see you earning £27,100 this is typically achieved within a 30-month period, however, is dependant on your individual development and you may progress more quickly within our supportive and nurturing environment. We are looking for resilient, adaptable and motivated individuals who have a confident telephone manner and excellent communication skills. If you are naturally inquisitive and enjoy problem solving, with an ability to multitask, then this is the environment for you! Our Motor Claims department is there to help and support customers who have been involved in accidents, ensuring their claims are handled accurately and efficiently. Our Motor Claims department is a supportive and collaborative environment where you will have ownership of all aspects of a claim, from gathering information from the Policy Holder to engaging with external parties including lawyers, accident management companies and third-party insurers to name a few. As a Claims Handler, we encourage you to work proactively and be accountable, managing your allocations efficiently and prioritising urgent caseloads. You will be passionate about ensuring the right outcomes for both our customer and for Ageas. We will teach you all the skills you need to allow you to make informed strategic decisions, over which you have autonomy, in order to settle claims in a timely and cost-effective manner. Main Responsibilities as Motor Claims Handler : Manage a portfolio of fault and non-fault motor claims from cradle to grave, ensuring the customer's requirements and expectations are properly framed and understood. Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud and ensure compliance with company policy and external regulators. Manage clear communications with our customers and a variety of third parties, both verbal and written communication including letter writing. Proactive use of the telephone (outbound calling) to engage with external parties in order to move the claim on. Proactively manage an allocation of claims alongside dealing with postal and incoming telephony demand. Protect claims cost and take ownership of making informed decisions relating to payment of claims, liability, settlement costs and complaints. Prioritising claims, ensuring urgent matters are managed efficiently to ensure that we provide customers with a high-quality claims service that strives for excellence and deal in a cost-effective manner. Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation. Ensure all supporting administrative tasks are completed Skills and experience you need as Motor Claims Handler Be an excellent communicator with strong attention to detail and accuracy to deal effectively with all contacts ranging from the general public through to lawyers. The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure. Computer literate with the ability to learn new systems. Experience delivering customer service Positive attitude with a flexible and resilient approach to change and teamwork. Here are some of the benefits you can enjoy within the Motor Claims Handler role based in Gloucester At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK).We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay. Benefits for Them - Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
Call Handler/Telephonist Job Type: Full Time, Permanent Location: Manchester Working Hours : 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm Salary: Competitive Package Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base salary. Company contributory Pension. Life Assurance benefit x 4 annual basic salary. Employee Assistance Programme to support employee wellbeing. 25 days holiday, plus bank holidays with buy back/purchase options. Various lifestyle discounts via our 'Advoperks' scheme, including priority GP access. About us Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management. At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy - Call Handler/Telephonist: We are looking for an experienced Call Handler/Telephonist , ideally from a Loss Adjusting or similar background to provide initial call support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. It is essential that you have relative experience or knowledge in property insurance, however we will provide initial training support. As a call handler/telephonist, you will be taking and transferring incoming calls to the business together with answering basic queries from the claims file. Your role will form part of the loss adjusting support team based in central Manchester. The role will be hybrid working from our Manchester office 2/3 days per week. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are essential. Responsibilities will include: Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim. Where possible, dealing with and resolving basic queries to promote claim proactivity. Recording detailed notes pertaining to the call onto our in-house claims software. Taking detailed messages and emailing these to the relevant contact within the business. Ensuring any issues are raised with the case handler or their claim technician. Assist other areas of the business with adhoc tasks as required. Who were looking for - Call Handler/Telephonist: If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills. If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.
May 13, 2024
Full time
Call Handler/Telephonist Job Type: Full Time, Permanent Location: Manchester Working Hours : 37.5 per week, 9.00 - 5.30pm or 9.30 - 6.00pm Salary: Competitive Package Benefits An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career. Competitive pro rata base salary. Company contributory Pension. Life Assurance benefit x 4 annual basic salary. Employee Assistance Programme to support employee wellbeing. 25 days holiday, plus bank holidays with buy back/purchase options. Various lifestyle discounts via our 'Advoperks' scheme, including priority GP access. About us Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management. At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy - Call Handler/Telephonist: We are looking for an experienced Call Handler/Telephonist , ideally from a Loss Adjusting or similar background to provide initial call support to our Loss Adjusters in the handling of a mixed portfolio of domestic and commercial property insurance claims. It is essential that you have relative experience or knowledge in property insurance, however we will provide initial training support. As a call handler/telephonist, you will be taking and transferring incoming calls to the business together with answering basic queries from the claims file. Your role will form part of the loss adjusting support team based in central Manchester. The role will be hybrid working from our Manchester office 2/3 days per week. You will be conscious of the company ethos and provide at all times a high level of customer service. An excellent telephone manner and good communication skills are essential. Responsibilities will include: Answering a high volume of telephone calls and transferring to the relevant department/person, depending upon the nature of the claim. Where possible, dealing with and resolving basic queries to promote claim proactivity. Recording detailed notes pertaining to the call onto our in-house claims software. Taking detailed messages and emailing these to the relevant contact within the business. Ensuring any issues are raised with the case handler or their claim technician. Assist other areas of the business with adhoc tasks as required. Who were looking for - Call Handler/Telephonist: If you are from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we would love to hear from you. We are looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills. If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply. We look forward to your application. Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership. Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity checks and a basic DBS check.
Do you have MOJ/OIC and credit hire experience? Are you looking for a new role offering excellent hybrid working? If so Keoghs Join Our Leeds Team as a Claims Handler (CH2)! Are you ready to step into the world of insurance claims? Keoghs is seeking a talented individual to manage a caseload of pre-litigated and Low Value Litigated Motor Claims for our esteemed Corporate clients. Here's why this role stands out: Why Keoghs? Learning Culture: Continuous growth is our mantra. Develop your skills and thrive. Flexible Benefits: Tailor your perks-annual leave, health plans, and more. Work-Life Balance: 35 hours/week, Monday to Friday. Perks Galore: Tech schemes, discounts, and season ticket loans. Time Off: 25 days of holiday plus 8 bank holidays. Your Mission: Efficient Caseload Management: From inception to settlement, you'll handle pre-litigated and litigated motor claims up to £25k. Dive into high-value and complex matters with confidence. Strategic Litigation: Identify cases ripe for early litigation-those with high prospects of success and low risk. Service Excellence: We're all about consistently high levels of service. You'll be a key player in delivering just that. Collaboration: Work closely with colleagues to ensure seamless service delivery. Data Accuracy: Your meticulous data input will keep things running smoothly. Client Interaction: Engage and communicate with our valued clients. Mentoring and Expertise: Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday: 9 am - 5:00 pm Lunch Break: 1 unpaid hour Location: Liverpool or Leeds(our vibrant hub!) Skills and Attributes: Essential: ULR RTA Handling: You've got this down pat. Pre-litigated matters are your domain, and litigation knowledge is a bonus. Full Claim Cycle: From initial quantum assessment to liability investigation and settlement negotiation, you've seen it all. Tech Savvy: Microsoft Word, Excel, and email are your trusty companions. Customer Service: You know how to make clients feel heard. Attention to Detail: Nothing escapes your eagle eyes. Negotiation and Communication: You're a smooth operator. Organizational Skills: Juggling tasks? No problem. Mentoring: Guiding and supporting new starters-it's your thing. Desirable: Litigation Claims Handling: If you've danced with litigation, we're impressed. Loss of Use/Loss of Standing Charge Knowledge: A nice-to-have. Junior Mentorship: Sharing your wisdom with the next generation. Keoghs Values: Our culture revolves around sustainability and success-for our people and clients. These five values drive everything we do: Connectedness : We're a tight-knit community. Dynamism : Change is our playground. Innovation : We thrive on fresh ideas. Team Success : Together, we conquer. Ready to embark on this exciting journey? Join us at Keoghs and redefine claims handling!
May 13, 2024
Full time
Do you have MOJ/OIC and credit hire experience? Are you looking for a new role offering excellent hybrid working? If so Keoghs Join Our Leeds Team as a Claims Handler (CH2)! Are you ready to step into the world of insurance claims? Keoghs is seeking a talented individual to manage a caseload of pre-litigated and Low Value Litigated Motor Claims for our esteemed Corporate clients. Here's why this role stands out: Why Keoghs? Learning Culture: Continuous growth is our mantra. Develop your skills and thrive. Flexible Benefits: Tailor your perks-annual leave, health plans, and more. Work-Life Balance: 35 hours/week, Monday to Friday. Perks Galore: Tech schemes, discounts, and season ticket loans. Time Off: 25 days of holiday plus 8 bank holidays. Your Mission: Efficient Caseload Management: From inception to settlement, you'll handle pre-litigated and litigated motor claims up to £25k. Dive into high-value and complex matters with confidence. Strategic Litigation: Identify cases ripe for early litigation-those with high prospects of success and low risk. Service Excellence: We're all about consistently high levels of service. You'll be a key player in delivering just that. Collaboration: Work closely with colleagues to ensure seamless service delivery. Data Accuracy: Your meticulous data input will keep things running smoothly. Client Interaction: Engage and communicate with our valued clients. Mentoring and Expertise: Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday: 9 am - 5:00 pm Lunch Break: 1 unpaid hour Location: Liverpool or Leeds(our vibrant hub!) Skills and Attributes: Essential: ULR RTA Handling: You've got this down pat. Pre-litigated matters are your domain, and litigation knowledge is a bonus. Full Claim Cycle: From initial quantum assessment to liability investigation and settlement negotiation, you've seen it all. Tech Savvy: Microsoft Word, Excel, and email are your trusty companions. Customer Service: You know how to make clients feel heard. Attention to Detail: Nothing escapes your eagle eyes. Negotiation and Communication: You're a smooth operator. Organizational Skills: Juggling tasks? No problem. Mentoring: Guiding and supporting new starters-it's your thing. Desirable: Litigation Claims Handling: If you've danced with litigation, we're impressed. Loss of Use/Loss of Standing Charge Knowledge: A nice-to-have. Junior Mentorship: Sharing your wisdom with the next generation. Keoghs Values: Our culture revolves around sustainability and success-for our people and clients. These five values drive everything we do: Connectedness : We're a tight-knit community. Dynamism : Change is our playground. Innovation : We thrive on fresh ideas. Team Success : Together, we conquer. Ready to embark on this exciting journey? Join us at Keoghs and redefine claims handling!
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: 24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
May 11, 2024
Full time
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: 24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: £24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
May 10, 2024
Full time
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: £24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. To be able to confidently manage technically complex and often contentious claims of this value, you will already have experience of managing large losses over £100k on a regular basis click apply for full job details
May 10, 2024
Full time
A rapidly growing Insurance organisation, who are market leaders, are looking for an experienced Motor Claims Handler who can manage some of their largest claims, often of millions of pounds in value. To be able to confidently manage technically complex and often contentious claims of this value, you will already have experience of managing large losses over £100k on a regular basis click apply for full job details
Claims Manager (Household) - National Salary - Up to £49,700 - London Salary - Up to £68,150 This is the perfect role for a claims handler who has extensive experience in handling complex, high profile and large household claims to take up a Claims Manager role within Technical Claims. A bit about the job: You'll be responsible for the management of a large household claims portfolio, dealing with our most complex and high value household claims (in excess of £1m). In addition, you will contribute to the quality assurance of claims being handled within the unit. You'll assist with the embedding of our claims philosophy, standards and best practice with a focus on the delivery of financial results within the team. You'll make recommendations for process improvements and undertake relationship management with key stakeholders. You'll enhance the ability of the team to perform through quality audits and regular coaching and feedback and by the identification of training needs. Skills and experience we're looking for: In-depth experience in handling complex, high profile, and large household claims (in excess of £1m) Experience in quality assurance Knowledge of fraud, FOS outcomes and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction. Act as a credible representative for Aviva in official claims matters. Development of claims handling capability in respect of own business unit or discipline. What you'll get for this role: National Salary - Up to £49,700 - London Salary - Up to £68,150 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on or send an email to .
Sep 24, 2022
Full time
Claims Manager (Household) - National Salary - Up to £49,700 - London Salary - Up to £68,150 This is the perfect role for a claims handler who has extensive experience in handling complex, high profile and large household claims to take up a Claims Manager role within Technical Claims. A bit about the job: You'll be responsible for the management of a large household claims portfolio, dealing with our most complex and high value household claims (in excess of £1m). In addition, you will contribute to the quality assurance of claims being handled within the unit. You'll assist with the embedding of our claims philosophy, standards and best practice with a focus on the delivery of financial results within the team. You'll make recommendations for process improvements and undertake relationship management with key stakeholders. You'll enhance the ability of the team to perform through quality audits and regular coaching and feedback and by the identification of training needs. Skills and experience we're looking for: In-depth experience in handling complex, high profile, and large household claims (in excess of £1m) Experience in quality assurance Knowledge of fraud, FOS outcomes and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction. Act as a credible representative for Aviva in official claims matters. Development of claims handling capability in respect of own business unit or discipline. What you'll get for this role: National Salary - Up to £49,700 - London Salary - Up to £68,150 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on or send an email to .
The Department Our Healthcare team is a vibrant specialist department. We provide advice on all aspects of healthcare law, including clinical negligence, patient safety, consent to treatment, human rights, child law and mental health. The ethos of the team is to work hard for our clients so that we secure the right outcome for them. In so doing we improve our technical skills and enhance our ability to meet the clients' needs as they evolve. The healthcare sector is fast moving and the challenge of working for our clients provides very interesting work. The successful candidate will be highly motivated to develop their own and our teams' practices. We provide a supportive environment in which to work. The role · To assist senior case handlers to manage post-litigated EL/PL/Clinical Negligence claims on behalf of NHS Resolution and NHS Trusts and to case manage fast track EL/PL/Clinical Negligence claims · Primary responsibility is to work with senior fee earners on their cases - tasks include drafting letters of approach/instruction to experts, instructing counsel, seeking records, preparing chronologies, tracing and interviewing witnesses, collating disclosure and liaising with the CRU · Role to include handling own caseload of fast track EL/PL and/or Clinical Negligence claims · Completing client MI procedures/databases · Achieve set financial and chargeable hours targets · Ensure relevant deadlines, quality measures and KPIs are adhered to · Comply with relevant policies and procedures · Work in accordance with Weightmans' values This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. The person specification · Post issue defendant PI experience is desirable · Experience of handling fast track EL/PL or Clinical Negligence claims in own name · Knowledge of CPR procedure with proven technical ability · Ability to work to strict deadlines and timescales · Ability to work to client SLA and KPIs · Ability to work as part of a team and on own initiative · Excellent written and organisation skills · Excellent time management skills
Feb 22, 2022
Full time
The Department Our Healthcare team is a vibrant specialist department. We provide advice on all aspects of healthcare law, including clinical negligence, patient safety, consent to treatment, human rights, child law and mental health. The ethos of the team is to work hard for our clients so that we secure the right outcome for them. In so doing we improve our technical skills and enhance our ability to meet the clients' needs as they evolve. The healthcare sector is fast moving and the challenge of working for our clients provides very interesting work. The successful candidate will be highly motivated to develop their own and our teams' practices. We provide a supportive environment in which to work. The role · To assist senior case handlers to manage post-litigated EL/PL/Clinical Negligence claims on behalf of NHS Resolution and NHS Trusts and to case manage fast track EL/PL/Clinical Negligence claims · Primary responsibility is to work with senior fee earners on their cases - tasks include drafting letters of approach/instruction to experts, instructing counsel, seeking records, preparing chronologies, tracing and interviewing witnesses, collating disclosure and liaising with the CRU · Role to include handling own caseload of fast track EL/PL and/or Clinical Negligence claims · Completing client MI procedures/databases · Achieve set financial and chargeable hours targets · Ensure relevant deadlines, quality measures and KPIs are adhered to · Comply with relevant policies and procedures · Work in accordance with Weightmans' values This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. The person specification · Post issue defendant PI experience is desirable · Experience of handling fast track EL/PL or Clinical Negligence claims in own name · Knowledge of CPR procedure with proven technical ability · Ability to work to strict deadlines and timescales · Ability to work to client SLA and KPIs · Ability to work as part of a team and on own initiative · Excellent written and organisation skills · Excellent time management skills
Personal Injury File Handler (Fee Earner) At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive. National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself. Purpose of our Personal Injury: We are looking for both MOJ portal and Small Claims file handlers. Our Small Claims handlers will handle all small claims following submission, up to the point of Proceedings being issued. Our MOJ file handlers run all cases within the MOJ portal after a liability response has been received, including taking cases to Stage 3 Hearings. Both roles are pivotal to the success of our business. You will be responsible for providing technical expertise, enabling key decisions to be made to progress the claim through the process and advising on settlement offers. These are remote roles with the expectation of travel to our Kettering office Personal Injury File Handler (Fee Earner) Responsibilities: Small Claims File Handler: • Develop a knowledge of legal issues in respect of small claims cases. • Drive the settlement of cases that sit within the OIC portal. • Assess liability and quantum and establish a strategy for each small claims case. • Communicate with clients in accordance with agreed SLA • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendants • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Work individually and as part of a team to meet and exceed targets • Prepare cases for issue, with subsequent hand-off to the litigation team • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards MOJ Portal File Handler: • Drive the settlement of RTA and Non-RTA admitted cases that sit in the MOJ portal • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendant • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Draft correspondence to steer the claim to conclusion • Draft settlement packs to drive strong offers from the other side • Work individually and as part of a team to meet and exceed targets • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards Personal Injury File Handler (Fee Earner) Requirements : • Previous experience of working as a claims handler within personal injury • IT literate with working knowledge of Word and Excel. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Good keyboard skills are also essential • Client focused with an ability to build strong relationships with clients and third party contacts at all levels • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities • Proactive with a tenacious approach to identifying issues and solving problems • Quality and customer service oriented with a concern for accuracy and an eye for detail • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate • Committed and enthusiastic with a professional attitude to work and a desire to commit long term to a career in this field • Confident oral and written communication skills Personal Attributes: • Strong negotiator, able to persuade and influence others • High levels of attention to detail • Curious • Driven • Unified • Passionate In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People We look forward to hearing from you! We value individuals We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard. We take work seriously Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace. We value innovation We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm. We're going places At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law Location: Remote Working Contract Type: Full Time, Permanent Hours: 37.5 per week Salary: £25,000 - £26,000 per annum You may have experience of the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc Ref:
Feb 20, 2022
Full time
Personal Injury File Handler (Fee Earner) At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive. National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself. Purpose of our Personal Injury: We are looking for both MOJ portal and Small Claims file handlers. Our Small Claims handlers will handle all small claims following submission, up to the point of Proceedings being issued. Our MOJ file handlers run all cases within the MOJ portal after a liability response has been received, including taking cases to Stage 3 Hearings. Both roles are pivotal to the success of our business. You will be responsible for providing technical expertise, enabling key decisions to be made to progress the claim through the process and advising on settlement offers. These are remote roles with the expectation of travel to our Kettering office Personal Injury File Handler (Fee Earner) Responsibilities: Small Claims File Handler: • Develop a knowledge of legal issues in respect of small claims cases. • Drive the settlement of cases that sit within the OIC portal. • Assess liability and quantum and establish a strategy for each small claims case. • Communicate with clients in accordance with agreed SLA • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendants • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Work individually and as part of a team to meet and exceed targets • Prepare cases for issue, with subsequent hand-off to the litigation team • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards MOJ Portal File Handler: • Drive the settlement of RTA and Non-RTA admitted cases that sit in the MOJ portal • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendant • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Draft correspondence to steer the claim to conclusion • Draft settlement packs to drive strong offers from the other side • Work individually and as part of a team to meet and exceed targets • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards Personal Injury File Handler (Fee Earner) Requirements : • Previous experience of working as a claims handler within personal injury • IT literate with working knowledge of Word and Excel. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Good keyboard skills are also essential • Client focused with an ability to build strong relationships with clients and third party contacts at all levels • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities • Proactive with a tenacious approach to identifying issues and solving problems • Quality and customer service oriented with a concern for accuracy and an eye for detail • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate • Committed and enthusiastic with a professional attitude to work and a desire to commit long term to a career in this field • Confident oral and written communication skills Personal Attributes: • Strong negotiator, able to persuade and influence others • High levels of attention to detail • Curious • Driven • Unified • Passionate In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People We look forward to hearing from you! We value individuals We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard. We take work seriously Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace. We value innovation We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm. We're going places At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law Location: Remote Working Contract Type: Full Time, Permanent Hours: 37.5 per week Salary: £25,000 - £26,000 per annum You may have experience of the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc Ref:
Job Title - Client Advisor / Account Handler Contract - Permanent Salary - £ - £25,000 Location - Leeds Are you working in Personal Lines or Commercial and looking to step up your career? Are you a natural at building relationships? Do you thrive on customer satisfaction? Are you tenacious, interested in businesses, and get a buzz from working with processes? If you answered yes we have the perfect role for you! We have a fantastic opportunity to join our Commercial Team as a Client Advisor, this is the perfect role for an individual with ambitions to build a career within the insurance industry, working for the market leaders. The role: Account Handler/Client Advisor The Client Advisor (Account Handler) will be responsible for servicing their own dedicated book of clients which will involve managing renewals, invoicing and managing the collection of client payments, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout. What can you expect? You will work in a busy office with a team dedicated to client satisfaction. You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners. This role will be initially remote however it will migrate to a mixed remote/office based position offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home. What's in it for you? We offer competitive salaries and comprehensive benefits. We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities. We will rely on you to: Help prepare, and implement business plans and goals. Work on building long term relationships with key client decision makers and stay abreast of key changes within the client's organisation. Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards. Recognise and document revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources. Ensure timely completion of renewals and mid-term adjustments Identify and document successful account retention and defence strategies to ensure business is retained. Where appropriate provide support to the client &/or claims teams in dealing with client claims. Develop meaningful working relationships with insurers through regular contact and liaison to better serve clients. Possesses a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients What you need to have: Previous experience within an Insurance role or Customer service role or a sales role Ability to remain calm under pressure and be able to work flexibly when required Excellent organisational skills with the ability to manage multiple enquiries simultaneously Fully Competent in Microsoft Office Products Strong literacy, numeracy, administration and organisational skills Good written and oral communication skills What makes you stand out: Insurance background (Personal Lines or Commercial) Insurance Systems Knowledge (Acturis Ideal) Cert CII For extra information please contact:- London: Email:
Jan 04, 2022
Full time
Job Title - Client Advisor / Account Handler Contract - Permanent Salary - £ - £25,000 Location - Leeds Are you working in Personal Lines or Commercial and looking to step up your career? Are you a natural at building relationships? Do you thrive on customer satisfaction? Are you tenacious, interested in businesses, and get a buzz from working with processes? If you answered yes we have the perfect role for you! We have a fantastic opportunity to join our Commercial Team as a Client Advisor, this is the perfect role for an individual with ambitions to build a career within the insurance industry, working for the market leaders. The role: Account Handler/Client Advisor The Client Advisor (Account Handler) will be responsible for servicing their own dedicated book of clients which will involve managing renewals, invoicing and managing the collection of client payments, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout. What can you expect? You will work in a busy office with a team dedicated to client satisfaction. You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners. This role will be initially remote however it will migrate to a mixed remote/office based position offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home. What's in it for you? We offer competitive salaries and comprehensive benefits. We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities. We will rely on you to: Help prepare, and implement business plans and goals. Work on building long term relationships with key client decision makers and stay abreast of key changes within the client's organisation. Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards. Recognise and document revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources. Ensure timely completion of renewals and mid-term adjustments Identify and document successful account retention and defence strategies to ensure business is retained. Where appropriate provide support to the client &/or claims teams in dealing with client claims. Develop meaningful working relationships with insurers through regular contact and liaison to better serve clients. Possesses a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients What you need to have: Previous experience within an Insurance role or Customer service role or a sales role Ability to remain calm under pressure and be able to work flexibly when required Excellent organisational skills with the ability to manage multiple enquiries simultaneously Fully Competent in Microsoft Office Products Strong literacy, numeracy, administration and organisational skills Good written and oral communication skills What makes you stand out: Insurance background (Personal Lines or Commercial) Insurance Systems Knowledge (Acturis Ideal) Cert CII For extra information please contact:- London: Email:
Do you have Motor Claims Handling experience? Do you have excellent Attention to detail? Are you within commutable distance to Colchester, Essex? If so then I need to hear from you! ROLE: Technical Claims Handler SALARY: £25,000 - £29,000 LOCATION: Colchester, Essex My client are a well known and respected specialist professional services and technology firm which works with the Insurance market. They are looking to hire experienced Technical Motor Claims Handlers for their Colchester location. In this role, you'll be the first point of telephone contact for their customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The role: Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country; Composing professional and informative letters and other written correspondence; Efficiently handling insurance claims and related product claims, whilst following standard procedures; Ensuring compliance with our contractual and regulatory requirements; Recording full and accurate data within our systems; Skills & Experience: Commercial Motor Claims Handling experience A professional and adaptable communication style - both written and verbal; Efficient administrative skills; Strong numeracy, literacy, and IT skills; A proactive attitude, and an enthusiastic approach Technical knowledge that would be advantageous, but not essential: Modern claims practice; The Civil Procedure Rules; MOJ protocols; Indemnity checking procedures; Current case law and assessment of personal injury valuation and negotiations. What my client offer: Pension - contribution matched up to 5% Life Assurance (2 x basic salary) Free Headspace membership Eye Test Vouchers Access to Employee Assistance Programme Access to training and professional qualifications Please apply or contact Simon Lambert on
Jan 04, 2022
Full time
Do you have Motor Claims Handling experience? Do you have excellent Attention to detail? Are you within commutable distance to Colchester, Essex? If so then I need to hear from you! ROLE: Technical Claims Handler SALARY: £25,000 - £29,000 LOCATION: Colchester, Essex My client are a well known and respected specialist professional services and technology firm which works with the Insurance market. They are looking to hire experienced Technical Motor Claims Handlers for their Colchester location. In this role, you'll be the first point of telephone contact for their customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The role: Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country; Composing professional and informative letters and other written correspondence; Efficiently handling insurance claims and related product claims, whilst following standard procedures; Ensuring compliance with our contractual and regulatory requirements; Recording full and accurate data within our systems; Skills & Experience: Commercial Motor Claims Handling experience A professional and adaptable communication style - both written and verbal; Efficient administrative skills; Strong numeracy, literacy, and IT skills; A proactive attitude, and an enthusiastic approach Technical knowledge that would be advantageous, but not essential: Modern claims practice; The Civil Procedure Rules; MOJ protocols; Indemnity checking procedures; Current case law and assessment of personal injury valuation and negotiations. What my client offer: Pension - contribution matched up to 5% Life Assurance (2 x basic salary) Free Headspace membership Eye Test Vouchers Access to Employee Assistance Programme Access to training and professional qualifications Please apply or contact Simon Lambert on
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS
Nov 10, 2021
Full time
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS