Position: Customer Service Team LeaderLocation: Abingdon (OX14)Salary: £28,000 to £32,000 per annumHours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday - Friday) and working 3 weekend dates in every 7/8 weekends (10:00 to 17:00) Experience: Customer Operations Team Leader, Customer Service Manager, Customer Service, Customer Care, Inbound Calls, Call Centre Manager, B2C, Coaching, Training, Technical The Opportunity: Thompson & Terry Recruitment are working with a well-known and award-winning UK national client who are looking to recruit an enthusiastic and passionate Customer Service Team Leader to join and support their rapidly expanding Abingdon-based team. As Customer Service Team Leader, you will be responsible for managing and leading a growing team of Customer Service Advisors. You will do this by handling first line escalation issues regarding customer complaints, technical queries and general challenges whilst also monitoring the team's performance and individual development. As Customer Service Team Leader, you should be truly passionate about motivating and supporting your team by coaching them through mentoring and giving one-to-one training. The goal of this is to develop each individual and the overall team to be confident to deliver an outstanding customer experience. This is an exciting opportunity for a passionate, hardworking and flexible Customer Service Team Leader to lead and manage the development of a vital and growing team within the business. The Company: Thompson & Terry Recruitment are working with a well-known and award-winning UK national business who are looking to recruit an outstanding Customer Service Team Leader to join their large and modern offices based in Abingdon. Our client is rapidly expanding and growing nationally, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. The whole business completely lives by a set of strong core values around really going above and beyond to achieve excellence so it is important the successful candidate completely buys into this. In exchange for your hard work, our client rewards their staff with social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+ bank holidays) and a generous contributory pension scheme. Having said that, we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress. Requirements: Experience of excelling within a customer service focused leadership role A true passion for developing and supporting the growth of a team of Advisors The confidence and professionalism to act as an escalation point to resolve any issues An excellent telephone manner and strong communication with the confidence to coach others Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
May 21, 2024
Full time
Position: Customer Service Team LeaderLocation: Abingdon (OX14)Salary: £28,000 to £32,000 per annumHours: Normally 37.5 hours worked over a 5 day week between the hours of 08:00 to 20:00 (Monday - Friday) and working 3 weekend dates in every 7/8 weekends (10:00 to 17:00) Experience: Customer Operations Team Leader, Customer Service Manager, Customer Service, Customer Care, Inbound Calls, Call Centre Manager, B2C, Coaching, Training, Technical The Opportunity: Thompson & Terry Recruitment are working with a well-known and award-winning UK national client who are looking to recruit an enthusiastic and passionate Customer Service Team Leader to join and support their rapidly expanding Abingdon-based team. As Customer Service Team Leader, you will be responsible for managing and leading a growing team of Customer Service Advisors. You will do this by handling first line escalation issues regarding customer complaints, technical queries and general challenges whilst also monitoring the team's performance and individual development. As Customer Service Team Leader, you should be truly passionate about motivating and supporting your team by coaching them through mentoring and giving one-to-one training. The goal of this is to develop each individual and the overall team to be confident to deliver an outstanding customer experience. This is an exciting opportunity for a passionate, hardworking and flexible Customer Service Team Leader to lead and manage the development of a vital and growing team within the business. The Company: Thompson & Terry Recruitment are working with a well-known and award-winning UK national business who are looking to recruit an outstanding Customer Service Team Leader to join their large and modern offices based in Abingdon. Our client is rapidly expanding and growing nationally, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. The whole business completely lives by a set of strong core values around really going above and beyond to achieve excellence so it is important the successful candidate completely buys into this. In exchange for your hard work, our client rewards their staff with social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+ bank holidays) and a generous contributory pension scheme. Having said that, we believe the biggest benefit is a lovely and supportive place to work with lots of opportunities to develop and progress. Requirements: Experience of excelling within a customer service focused leadership role A true passion for developing and supporting the growth of a team of Advisors The confidence and professionalism to act as an escalation point to resolve any issues An excellent telephone manner and strong communication with the confidence to coach others Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire. We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.
Our well-established client based in the Tamworth area are currently recruiting for a Full Time Customer Service Advisor to join their team on a temp to perm basis. You will be working full time hours, Monday to Friday on a rotating shift pattern 8am 4pm, 9am 5pm, and 10am 6pm. Main duties include: Handle incoming telephone calls and assist customers with their enquiries. Arrange appointments and handle customer bookings. Deal with complaints and escalate if necessary. Data entry into company system. Place customer orders. Deal with a large volume of telephone calls. The ideal candidate will: Have excellent communication skills. Be confident working within a busy call centre environment. Have excellent IT skills. This is a temp to perm role so the successful candidate will need to be available to start immediately. After a successful temporary period, you will have the option to work from home. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.
May 21, 2024
Seasonal
Our well-established client based in the Tamworth area are currently recruiting for a Full Time Customer Service Advisor to join their team on a temp to perm basis. You will be working full time hours, Monday to Friday on a rotating shift pattern 8am 4pm, 9am 5pm, and 10am 6pm. Main duties include: Handle incoming telephone calls and assist customers with their enquiries. Arrange appointments and handle customer bookings. Deal with complaints and escalate if necessary. Data entry into company system. Place customer orders. Deal with a large volume of telephone calls. The ideal candidate will: Have excellent communication skills. Be confident working within a busy call centre environment. Have excellent IT skills. This is a temp to perm role so the successful candidate will need to be available to start immediately. After a successful temporary period, you will have the option to work from home. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.
Are you someone that has a wealth of life experience which could help you navigate challen g ing situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £2 3 , 504 rising to £2 4,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 21, 2024
Full time
Are you someone that has a wealth of life experience which could help you navigate challen g ing situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £2 3 , 504 rising to £2 4,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Are you someone that has a wealth of life experience which could help you navigate challen g ing situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £2 3 , 504 rising to £2 4,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 21, 2024
Full time
Are you someone that has a wealth of life experience which could help you navigate challen g ing situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £2 3 , 504 rising to £2 4,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Human Resource Manager - SME - Standalone Orpington Salary up to 45,000 Monday-Friday 9am-5pm 28 days holiday + Bank holiday + Company Pension + Christmas shut down Free parking A newly created role available for a standalone HR Manager to join a growing facilities organisation that proudly remains a privately owned family run business. Committed to delivering high levels of expertise, dependability, and "hassle-free" customer service to both the private and public sector. They have built a reputation that is second to none, with high levels of customer and employee retention, but knowing that their future success depends on their flexible approach to an ever-changing market. As an HR Manager in a dynamic environment, you will play a crucial role in supporting our employees and ensuring the smooth operation of all HR processes. You will be responsible for providing expert advice and guidance on a wide range of Human Resource matters, including employee relations, performance management, recruitment, and policy implementation. This is an exciting opportunity to contribute to the success of a thriving organisation and make a real impact on our people's professional growth. As an HR Manager you will be: Providing comprehensive HR advice and support to managers and employees, ensuring compliance with employment laws and regulations Managing employee relations matters, including disciplinary and grievance procedures, performance management, and absence management Assisting in the development and implementation of HR policies, procedures, and initiatives to promote a positive work culture Support the recruitment and selection process, including job postings, screening candidates, and conducting interviews Collaborate with the HR team to develop and deliver training programs to enhance employee skills and knowledge Maintain accurate Human resource records and ensure data confidentiality and security Stay up to date with Human Resource best practices and industry trends to continuously improve HR processes As a Human resource Manager you will have the following: Proven experience as an HR Generalist, Employee Relations as a HR manager or advisor ready to step up and own the full HR process (HR Consultancy back up available and the support of the Office Manager) Sound knowledge of employment laws, regulations, and HR best practices in a fast-paced and dynamic business environment Strong interpersonal and communication skills, with the ability to build effective relationships at all levels of the organisation Excellent problem-solving and decision-making abilities Ability to handle sensitive and confidential information with integrity Proficiency in MS Office, knowledge of Templa HR system, Select Pay is a plus CIPD qualifications and previous payroll experience are highly desirable Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position. Immediate interviews available - Contact Sarah Gilbertson - Director on (phone number removed)
May 21, 2024
Full time
Human Resource Manager - SME - Standalone Orpington Salary up to 45,000 Monday-Friday 9am-5pm 28 days holiday + Bank holiday + Company Pension + Christmas shut down Free parking A newly created role available for a standalone HR Manager to join a growing facilities organisation that proudly remains a privately owned family run business. Committed to delivering high levels of expertise, dependability, and "hassle-free" customer service to both the private and public sector. They have built a reputation that is second to none, with high levels of customer and employee retention, but knowing that their future success depends on their flexible approach to an ever-changing market. As an HR Manager in a dynamic environment, you will play a crucial role in supporting our employees and ensuring the smooth operation of all HR processes. You will be responsible for providing expert advice and guidance on a wide range of Human Resource matters, including employee relations, performance management, recruitment, and policy implementation. This is an exciting opportunity to contribute to the success of a thriving organisation and make a real impact on our people's professional growth. As an HR Manager you will be: Providing comprehensive HR advice and support to managers and employees, ensuring compliance with employment laws and regulations Managing employee relations matters, including disciplinary and grievance procedures, performance management, and absence management Assisting in the development and implementation of HR policies, procedures, and initiatives to promote a positive work culture Support the recruitment and selection process, including job postings, screening candidates, and conducting interviews Collaborate with the HR team to develop and deliver training programs to enhance employee skills and knowledge Maintain accurate Human resource records and ensure data confidentiality and security Stay up to date with Human Resource best practices and industry trends to continuously improve HR processes As a Human resource Manager you will have the following: Proven experience as an HR Generalist, Employee Relations as a HR manager or advisor ready to step up and own the full HR process (HR Consultancy back up available and the support of the Office Manager) Sound knowledge of employment laws, regulations, and HR best practices in a fast-paced and dynamic business environment Strong interpersonal and communication skills, with the ability to build effective relationships at all levels of the organisation Excellent problem-solving and decision-making abilities Ability to handle sensitive and confidential information with integrity Proficiency in MS Office, knowledge of Templa HR system, Select Pay is a plus CIPD qualifications and previous payroll experience are highly desirable Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position. Immediate interviews available - Contact Sarah Gilbertson - Director on (phone number removed)
Part-time: Permanent Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate: £12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE . Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You'll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what's coming next. You don't need specific experience to join us. Provided you're naturally helpful, calm and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 pro-rata rising to £24,064 pro-rata after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 21, 2024
Full time
Part-time: Permanent Salary: £23,504 pro-rata rising to £24,064 pro-rata after 8 months in role, plus uncapped commission Hourly rate: £12.05 Hour options: 20, 22.5 or 25 Hours Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE . Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You'll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what's coming next. You don't need specific experience to join us. Provided you're naturally helpful, calm and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £23,504 pro-rata rising to £24,064 pro-rata after 8 months of being here Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Senior Associate, Strategic Engagement Aon is recruiting for a Strategy Senior Associate to join Aon's Strategic engagement team in Inpoint (London, UK). This role can either be a hybrid or office based role. This is a relationship focused role where you will have responsibility for partnering with Aon clients to develop relationships and ensuring success of their strategic objectives. This role will suit someone who is relationship focused with a background in the commercial insurance industry. When you join Aon you are joining a culture of collaboration with significant networking opportunities both internally and externally through different routes such as our Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Developing and maintaining a fluency in the company's and insurers strategy, products, leadership and operations to enrich client outcomes Contributing to initiatives across the wider firm Working with the team on ensuing account management tasks including requests and gathering of information from carriers and colleagues, participating on projects, liaising between internal professionals and organising meeting logistics to ensure customer satisfaction Report to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally. Undertaking market research, financial and data analysis that helps clients make better decisions. Supporting specific aspects of the client relationship alongside other Aon Inpoint colleagues. Supporting the preparation and facilitation of interviews with clients and Aon colleagues. Engaging and contributing to the production of reports and other client deliverables. You will be responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. How is this opportunity different Dedicated and inspiring individuals join Aon Inpoint, the management consulting and advisory arm of Aon from a variety of backgrounds because they excited by the opportunity to work with some of the most influential executives in the Insurance industry across a broad range of business challenges. You will be involved in shaping market entry options, international growth planning, distribution strategy and operational improvement initiatives across Property & Casualty Insurance, Reinsurance, Health & Benefits and Life business. This is a high-profile strategic engagement role, and one where the role holder would be expected to establish themselves as a trusted advisor to c-level stakeholders within Insurers across the UK and Europe, working in partnership with leaders across our organisation. About you You like working in a fun environment with hard-working and ambitious people You ideally have experience in the insurance industry, or business development roles within insurance or a financial services or consulting environment You are educated to a degree level or with an entrepreneurial background with experience working as an senior associate You have relationship management skills and evidence of building trusted relationships both internally and externally People skills, persuasion, negotiation, diplomacy, able to work within mixed and virtual teams, able to forge links and build networks with different Aon teams You have excellent research and presentation skills with the ability to influence decisions at all levels You are comfortable using sales methodologies to open new opportunities i.e. the Challenger Sales Model You have analytical capability - with focus and high attention to detail comfortable to undertake or instruct the organisation, analysis and interpretation of structured and unstructured data and information to be used for decision-making You have the ability to interpret data, seeking trends and translating this into valued insights for the business and our clients. You have a consistent record of delivering results with the ability to follow through on actions and track them to closure. You are self-reliant and a self-starter who thinks around problems, creatively and resourcefully, to open new opportunities prioritise and work well under pressure About Aon Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world providing a broad range of risk, retirement and health solutions, with 50,000 colleagues in 120 countries. We use proprietary data and analytics to deliver insights that reduce volatility and improve performance. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equ
May 21, 2024
Full time
Senior Associate, Strategic Engagement Aon is recruiting for a Strategy Senior Associate to join Aon's Strategic engagement team in Inpoint (London, UK). This role can either be a hybrid or office based role. This is a relationship focused role where you will have responsibility for partnering with Aon clients to develop relationships and ensuring success of their strategic objectives. This role will suit someone who is relationship focused with a background in the commercial insurance industry. When you join Aon you are joining a culture of collaboration with significant networking opportunities both internally and externally through different routes such as our Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Developing and maintaining a fluency in the company's and insurers strategy, products, leadership and operations to enrich client outcomes Contributing to initiatives across the wider firm Working with the team on ensuing account management tasks including requests and gathering of information from carriers and colleagues, participating on projects, liaising between internal professionals and organising meeting logistics to ensure customer satisfaction Report to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally. Undertaking market research, financial and data analysis that helps clients make better decisions. Supporting specific aspects of the client relationship alongside other Aon Inpoint colleagues. Supporting the preparation and facilitation of interviews with clients and Aon colleagues. Engaging and contributing to the production of reports and other client deliverables. You will be responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. How is this opportunity different Dedicated and inspiring individuals join Aon Inpoint, the management consulting and advisory arm of Aon from a variety of backgrounds because they excited by the opportunity to work with some of the most influential executives in the Insurance industry across a broad range of business challenges. You will be involved in shaping market entry options, international growth planning, distribution strategy and operational improvement initiatives across Property & Casualty Insurance, Reinsurance, Health & Benefits and Life business. This is a high-profile strategic engagement role, and one where the role holder would be expected to establish themselves as a trusted advisor to c-level stakeholders within Insurers across the UK and Europe, working in partnership with leaders across our organisation. About you You like working in a fun environment with hard-working and ambitious people You ideally have experience in the insurance industry, or business development roles within insurance or a financial services or consulting environment You are educated to a degree level or with an entrepreneurial background with experience working as an senior associate You have relationship management skills and evidence of building trusted relationships both internally and externally People skills, persuasion, negotiation, diplomacy, able to work within mixed and virtual teams, able to forge links and build networks with different Aon teams You have excellent research and presentation skills with the ability to influence decisions at all levels You are comfortable using sales methodologies to open new opportunities i.e. the Challenger Sales Model You have analytical capability - with focus and high attention to detail comfortable to undertake or instruct the organisation, analysis and interpretation of structured and unstructured data and information to be used for decision-making You have the ability to interpret data, seeking trends and translating this into valued insights for the business and our clients. You have a consistent record of delivering results with the ability to follow through on actions and track them to closure. You are self-reliant and a self-starter who thinks around problems, creatively and resourcefully, to open new opportunities prioritise and work well under pressure About Aon Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world providing a broad range of risk, retirement and health solutions, with 50,000 colleagues in 120 countries. We use proprietary data and analytics to deliver insights that reduce volatility and improve performance. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equ
Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: We are recruiting for an exciting temporary position to join a busy call centre in central Manchester as a Customer Service Advisor. You will be part of a service that inspects and regulates services that care for children and young people, and services providing education and skills for learners of all ages. The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions in the workplace. Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office. Hours are shifts between 08:00 - 18:00, You will be contracted to 36 hours each week. The initial contract is temporary for 3-6 months, with a view to extend. The offer is subject to passing government standard DBS clearance and 3 years reference checks. What will be your primary responsibilities? The role will involve, but not be limited to you performing the following: Lead by example and uphold and embody our values at all times. Ensuring the protection of children and learners is paramount. Adhere to responsibilities under health and safety legislation and policies. Demonstrate a positive commitment to equities and diversity. Ensure safeguarding children and students is paramount, and at all times lead by example. Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do. Complete all work effectively to a high standard, making decisions within well-defined procedures and in accordance with legislation. Provide a high-quality service to internal and external customers, responding appropriately and effectively to queries and complaints Meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team. Understand and complete several processes following guidance and frameworks. Use a number of Information Systems to accurately access, inform, complete, and record work. Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve. To apply for this post, you will have: Be able to use basic Microsoft packages including Word, Excel and Outlook Adapt to changing priorities and ability to work at pace Good communication and interpersonal skills (both verbal and written) Professional and customer-focused, ability to understand the needs of vulnerable customers Able to work in a hybrid manner, attending the office at least 40% of their working week 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable) Benefits In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: - The opportunity to join and work in the public sector Competitive pay rates - 12.27 per hour Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity About Us We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly. Apply By applying today, you can kick start our fantastic on boarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.
May 21, 2024
Seasonal
Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. The Role: We are recruiting for an exciting temporary position to join a busy call centre in central Manchester as a Customer Service Advisor. You will be part of a service that inspects and regulates services that care for children and young people, and services providing education and skills for learners of all ages. The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions in the workplace. Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office. Hours are shifts between 08:00 - 18:00, You will be contracted to 36 hours each week. The initial contract is temporary for 3-6 months, with a view to extend. The offer is subject to passing government standard DBS clearance and 3 years reference checks. What will be your primary responsibilities? The role will involve, but not be limited to you performing the following: Lead by example and uphold and embody our values at all times. Ensuring the protection of children and learners is paramount. Adhere to responsibilities under health and safety legislation and policies. Demonstrate a positive commitment to equities and diversity. Ensure safeguarding children and students is paramount, and at all times lead by example. Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do. Complete all work effectively to a high standard, making decisions within well-defined procedures and in accordance with legislation. Provide a high-quality service to internal and external customers, responding appropriately and effectively to queries and complaints Meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team. Understand and complete several processes following guidance and frameworks. Use a number of Information Systems to accurately access, inform, complete, and record work. Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve. To apply for this post, you will have: Be able to use basic Microsoft packages including Word, Excel and Outlook Adapt to changing priorities and ability to work at pace Good communication and interpersonal skills (both verbal and written) Professional and customer-focused, ability to understand the needs of vulnerable customers Able to work in a hybrid manner, attending the office at least 40% of their working week 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable) Benefits In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: - The opportunity to join and work in the public sector Competitive pay rates - 12.27 per hour Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity About Us We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly. Apply By applying today, you can kick start our fantastic on boarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.
Parts Advisor Salary up to £27,000 with yearly bonus of £5k+ (This is uncapped!) Hours: 8am - 5.30pm , Saturdays on a rota basis 8.30am - 12.30pm We have an exciting opportunity for a Parts Advisor working within an Automotive well-established Motor Trade Dealership in the Epsom area.Our Client is seeking a skilled Parts Advisor / Parts Person to join their friendly team of Vehicle Parts Professionals. Working within a Parts Department of an Automotive well-established Motor Trade Dealership you can expect a fast-paced environment and as a Parts Advisor you will play an integral cog in the success of the business. The successful Parts Advisor will be: An experienced Parts Advisor with a previous working experience in a busy Parts Department. A strong Communicator who is used to dealing with both Trade Customers and the General Public An ability to provide an excellent level of customer service Experience in using Motor Trade Parts Systems As a Parts Advisor for our client, you will be vital to the business's success, supplying both Trade and Retail Customers with parts. You will be required to serve on both the Front and Back counters serving both Retail customers and the workshop.The salary for this Parts Advisor position is up to £32,000.Hours of work in this Parts Advisor role are 8am - 5.30pm , Saturdays on a rota basis 8.30am - 12.30pm.If you are interested in hearing more or wish to apply for this Parts Advisor Job please send your CV to Sam Enderby quoting the job reference number.Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Parts Advisor Job get in touch today.Automotive Parts Advisor, Vehicle Parts Advisor, Vehicle Aftersales Advisor, Car Parts Advisor. Perfect Placement UK Ltd - See our website for details
May 21, 2024
Full time
Parts Advisor Salary up to £27,000 with yearly bonus of £5k+ (This is uncapped!) Hours: 8am - 5.30pm , Saturdays on a rota basis 8.30am - 12.30pm We have an exciting opportunity for a Parts Advisor working within an Automotive well-established Motor Trade Dealership in the Epsom area.Our Client is seeking a skilled Parts Advisor / Parts Person to join their friendly team of Vehicle Parts Professionals. Working within a Parts Department of an Automotive well-established Motor Trade Dealership you can expect a fast-paced environment and as a Parts Advisor you will play an integral cog in the success of the business. The successful Parts Advisor will be: An experienced Parts Advisor with a previous working experience in a busy Parts Department. A strong Communicator who is used to dealing with both Trade Customers and the General Public An ability to provide an excellent level of customer service Experience in using Motor Trade Parts Systems As a Parts Advisor for our client, you will be vital to the business's success, supplying both Trade and Retail Customers with parts. You will be required to serve on both the Front and Back counters serving both Retail customers and the workshop.The salary for this Parts Advisor position is up to £32,000.Hours of work in this Parts Advisor role are 8am - 5.30pm , Saturdays on a rota basis 8.30am - 12.30pm.If you are interested in hearing more or wish to apply for this Parts Advisor Job please send your CV to Sam Enderby quoting the job reference number.Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Parts Advisor Job get in touch today.Automotive Parts Advisor, Vehicle Parts Advisor, Vehicle Aftersales Advisor, Car Parts Advisor. Perfect Placement UK Ltd - See our website for details
Minimum Requirements: 1 year of targeted sales experience within the last 3 years Location: Remote, Mainland UK only Salary and Bonus: Salary of 23,000 plus uncapped bonus potential averaging 7,800 per annum Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Saturday. Start Date: 1st July Work remotely as the first port of call for customers who are renewing or cancelling their plans. Your Role: Build rapport with customers and share the features & benefits of our plans so they continue their protection with us. Rewards and Benefits: Enjoy 33 days annual leave, career development opportunities, sales bonuses, health benefits, and more. Receive a free appliance protection plan and participate in regular incentives with amazing prizes. Development Opportunities: Unlock exciting growth prospects with our career development initiatives, including ongoing training, coaching, and clearly defined progression pathways. Expectations and Experience: We seek candidates with 1 year of targeted sales experience, a background in customer service or sales, and strong communication skills with resilience. Complete a 4-week training program, work remotely with rotational shifts, and have broadband access. Immediate interviews available. Apply now to embark on a rewarding career journey with us and seize a new opportunity.
May 21, 2024
Full time
Minimum Requirements: 1 year of targeted sales experience within the last 3 years Location: Remote, Mainland UK only Salary and Bonus: Salary of 23,000 plus uncapped bonus potential averaging 7,800 per annum Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Saturday. Start Date: 1st July Work remotely as the first port of call for customers who are renewing or cancelling their plans. Your Role: Build rapport with customers and share the features & benefits of our plans so they continue their protection with us. Rewards and Benefits: Enjoy 33 days annual leave, career development opportunities, sales bonuses, health benefits, and more. Receive a free appliance protection plan and participate in regular incentives with amazing prizes. Development Opportunities: Unlock exciting growth prospects with our career development initiatives, including ongoing training, coaching, and clearly defined progression pathways. Expectations and Experience: We seek candidates with 1 year of targeted sales experience, a background in customer service or sales, and strong communication skills with resilience. Complete a 4-week training program, work remotely with rotational shifts, and have broadband access. Immediate interviews available. Apply now to embark on a rewarding career journey with us and seize a new opportunity.
Customer Service Advisors - Perth Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Job Title: Home Claims Handler Start Date: ASAP Contract Length: 7 months Pay rate: 13.14 per hour ( 23,900 per annum) Location: Perth - free parking available Hours: Working a minimum of 35 hours per week Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period. Successful candidates will be required to pass both a disclosure and credit check Key Responsibilities: Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system. Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area Update systems with call details so demand can be captured and analysed Key Skills and Requirements: Previous customer service experience is essential Experience of dealing with high call volumes is advantageous Customer focussed with an empathic nature PC literate with excellent data entry skills Excellent written and spoken communication skills A flexible attitude to working practices Be a good team player If you have the relevant experience and are looking for a new opportunity, please apply with your CV today!
May 21, 2024
Seasonal
Customer Service Advisors - Perth Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth. Job Title: Home Claims Handler Start Date: ASAP Contract Length: 7 months Pay rate: 13.14 per hour ( 23,900 per annum) Location: Perth - free parking available Hours: Working a minimum of 35 hours per week Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period. Successful candidates will be required to pass both a disclosure and credit check Key Responsibilities: Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system. Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area Update systems with call details so demand can be captured and analysed Key Skills and Requirements: Previous customer service experience is essential Experience of dealing with high call volumes is advantageous Customer focussed with an empathic nature PC literate with excellent data entry skills Excellent written and spoken communication skills A flexible attitude to working practices Be a good team player If you have the relevant experience and are looking for a new opportunity, please apply with your CV today!
Inbound Call Centre Operator Daventry 07:00 - 15:30 Mon - Fri 11.56 Full Time - Temp 2 Perm We are looking for experienced inbound call centre operators to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced paced office. You will be taking inbound calls for people looking for help with safeguarding issues. This could involve dealing with social services, police or other official departments and you would need to allocate and appropriate adult. The pool of "appropriate adults" is small so you will be using computers, looking at a notice board, balancing diaries and moving people around into time slots. All inbound calls (no cold calling) and you will receive full training on the systems, processes, and policies. To be considered - you need to be a confident communicator, someone who is fully computer literate, organised, easy to get along with as a person who can juggle lots of tasks at once. Ref work experience - we are looking for someone who has worked with a customer facing / customer service role before and someone who is both local to Daventry and can work the shift (this shift pattern is a deal breaker). This role offers you: 11.56 p/hour + OT Weekly pay via SolviT Recruitment. Excellent facilities. Lots of support from a great management team. A busy, fast pace and interesting environment. Job security - this WILL lead to a permanent job. APPLY NOW If you feel that this is the perfect job, you have the experience needed, you can work the shift without issue and you are local to Daventry then you need to apply. Just respond back to this advert with your CV and we will be in touch. Everyone will receive a reply but please ensure you pick up the phone when we call from a 01455 number and that you have read the role fully.
May 21, 2024
Seasonal
Inbound Call Centre Operator Daventry 07:00 - 15:30 Mon - Fri 11.56 Full Time - Temp 2 Perm We are looking for experienced inbound call centre operators to work with a small, outsourced call centre in the Daventry area. This is a role working with a small but busy, vibrant, and faced paced office. You will be taking inbound calls for people looking for help with safeguarding issues. This could involve dealing with social services, police or other official departments and you would need to allocate and appropriate adult. The pool of "appropriate adults" is small so you will be using computers, looking at a notice board, balancing diaries and moving people around into time slots. All inbound calls (no cold calling) and you will receive full training on the systems, processes, and policies. To be considered - you need to be a confident communicator, someone who is fully computer literate, organised, easy to get along with as a person who can juggle lots of tasks at once. Ref work experience - we are looking for someone who has worked with a customer facing / customer service role before and someone who is both local to Daventry and can work the shift (this shift pattern is a deal breaker). This role offers you: 11.56 p/hour + OT Weekly pay via SolviT Recruitment. Excellent facilities. Lots of support from a great management team. A busy, fast pace and interesting environment. Job security - this WILL lead to a permanent job. APPLY NOW If you feel that this is the perfect job, you have the experience needed, you can work the shift without issue and you are local to Daventry then you need to apply. Just respond back to this advert with your CV and we will be in touch. Everyone will receive a reply but please ensure you pick up the phone when we call from a 01455 number and that you have read the role fully.
Email Advisor - Harrow - 23,000 - Perm - Office based Mon - Fri Do you have good Typing skills and great Administration experience looking to work for a fantastic company who value their staff? The Role This is a busy role and the primary responsibility is to respond to inbound emails (approx. 200 per day) received from our clients customers. Your role is to help support our customers with queries and help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans, which are both sustainable and affordable. These must be dealt with Quickly and professionally. We focus on helping our customers and treating them with fairness, understanding and empathy. If you possess these qualities, please apply today to become part of our growing team. Skills Required Experience in a fast p aced administrative role Excellent MS Office skills & Excellent typing speed Meticulous with excellent attention to detail Strong numeracy skills Strong communication skills and able to communicate professionally, effectively and clearly. Self-motivated with the ability to work on their own initiative. Ability to prioritise work to meet deadlines. An understanding of TCF and FCA would be advantageous. What we offer: Salary up to 23,000 to start "Bunk off Birthday" paid time off Holiday entitlement increase with service Company Pension programme (subject to eligibility) FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics Life Assurance protection Supportive environment Employee referral programme - Refer a friend / family and earn extra money Apply now for the chance to work for a great company who put people first ! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 21, 2024
Full time
Email Advisor - Harrow - 23,000 - Perm - Office based Mon - Fri Do you have good Typing skills and great Administration experience looking to work for a fantastic company who value their staff? The Role This is a busy role and the primary responsibility is to respond to inbound emails (approx. 200 per day) received from our clients customers. Your role is to help support our customers with queries and help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans, which are both sustainable and affordable. These must be dealt with Quickly and professionally. We focus on helping our customers and treating them with fairness, understanding and empathy. If you possess these qualities, please apply today to become part of our growing team. Skills Required Experience in a fast p aced administrative role Excellent MS Office skills & Excellent typing speed Meticulous with excellent attention to detail Strong numeracy skills Strong communication skills and able to communicate professionally, effectively and clearly. Self-motivated with the ability to work on their own initiative. Ability to prioritise work to meet deadlines. An understanding of TCF and FCA would be advantageous. What we offer: Salary up to 23,000 to start "Bunk off Birthday" paid time off Holiday entitlement increase with service Company Pension programme (subject to eligibility) FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics Life Assurance protection Supportive environment Employee referral programme - Refer a friend / family and earn extra money Apply now for the chance to work for a great company who put people first ! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Where: Darlington Full Time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Darlington? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary rising after 9 months of being here, plus incentives and bonuses - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 21, 2024
Full time
Where: Darlington Full Time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Darlington? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary rising after 9 months of being here, plus incentives and bonuses - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Where: Darlington Full Time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Darlington? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary rising after 9 months of being here, plus incentives and bonuses - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 21, 2024
Full time
Where: Darlington Full Time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Darlington? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? - A great starting salary rising after 9 months of being here, plus incentives and bonuses - Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. - Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. - Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. - Volunteering days, so you can give back to your local community. - Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Pertemps are recruiting for a Customer Service Advisor to join our fantastic automotive client in Swindon. Up to 28,000 per annum DOE Full time, Permanent Monday - Friday (08:00 - 18:00) and alternative Saturday morning shifts Any other company benefits are staff discount, bonus scheme structure. About the job Handling customer enquiries Managing workload and dealing with customers on a daily basis Ensuring handover and admin of customer service Working as part of the team The right candidate Must have experience in customer service, ideally in the automotive industry. Must have a full UK driving license. Positive attitude If you would like to speak to us about this Customer Service Advisor role, please click apply or contact Giorgia in the Pertemps Swindon office.
May 21, 2024
Full time
Pertemps are recruiting for a Customer Service Advisor to join our fantastic automotive client in Swindon. Up to 28,000 per annum DOE Full time, Permanent Monday - Friday (08:00 - 18:00) and alternative Saturday morning shifts Any other company benefits are staff discount, bonus scheme structure. About the job Handling customer enquiries Managing workload and dealing with customers on a daily basis Ensuring handover and admin of customer service Working as part of the team The right candidate Must have experience in customer service, ideally in the automotive industry. Must have a full UK driving license. Positive attitude If you would like to speak to us about this Customer Service Advisor role, please click apply or contact Giorgia in the Pertemps Swindon office.
Fed Finance is a dedicated recruitment firm which specialises in Accountancy & Corporate Finance roles. Our client, is a well-established Advisory Firm, is looking for a Client Director. They are based in West London, near Harrow. Fed Finance is a dedicated recruitment firm which specialises in Accountancy & Corporate Finance roles click apply for full job details
May 21, 2024
Full time
Fed Finance is a dedicated recruitment firm which specialises in Accountancy & Corporate Finance roles. Our client, is a well-established Advisory Firm, is looking for a Client Director. They are based in West London, near Harrow. Fed Finance is a dedicated recruitment firm which specialises in Accountancy & Corporate Finance roles click apply for full job details
Are you someone that has a wealth of life experience which could help you navigate challen g ing situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £2 3 , 504 rising to £2 4,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 21, 2024
Full time
Are you someone that has a wealth of life experience which could help you navigate challen g ing situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £2 3 , 504 rising to £2 4,064 after 9 months of being here, plus incentives and bonuses Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
THSP - The Health and Safety People
Bedford, Bedfordshire
HR Advisor Location: Hybrid / Bedford Salary: £31,000 - £33,170 per annum THSP are market leaders in delivering high-quality consultancy services across Europe and the UK. Health & Safety and Employment Law are at the heart of our business with services ranging from the provision of core documentation and advice to site inspections and training. We operate in a wide variety of industries including construction, manufacturing, retail, office, demolition, hospitality and leisure. Our team have a real passion for their specialisms. We provide a top quality, professional service and build long-term relationships with our customers. As an Employee-Owned Company our working environment gives you the opportunity to be creative, innovative and make your voice heard. You have a significant and meaningful stake in a business - both financially and in terms of how it is run. We want to see all our colleagues reach their full potential through continued professional development. We value fairness and are committed to creating a culture that encourages colleagues to bring the best of themselves to work, to recognise and celebrate differences, and to be respectful of diversity. THSP is an equal opportunity employer that is committed to inclusion and diversity. The Role We are now seeking a new member of the team to help us with the increasing workloads for our customers - from providing advice on HR non-contentious matters to producing draft employment documentation including contracts and handbooks as well as providing support to our customers in their use of our HR Management and Training Matrix software. Working with a variety of customers, across a wide range of industries, this is a fantastic opportunity for someone who is looking to further develop their career in the HR and Employment Law field, working alongside a team of experienced, dedicated professionals. HR qualified to Level 5, with at least 3-5 years working at an HR advisor level. You will become a key player in the continual development of the service and documentation provided to our customers working with the Team to regularly review, revise and update policy documents provided to our customers as well as creating new policies to meet our customers specific requirements. You will take an active part in HR projects for customers from being their day-to-day HR lead, to creating processes, policies, presentations and reports for customers as required. Our customers HR functions are supported with a variety of software. You will be involved in understanding and supporting our customers to set up and manage their software accounts, ensuring any updates are communicated and provide help to our customers to implement any changes necessary. Skills and Experience You must have a Level 5 HR qualification or equivalent, with 3-5 years HR experience at advisor level. Knowledge of HR processes from recruitment to exit is essential. With a strong customer service ethos and ability to quickly build strong relationships you will have strong interpersonal skills and the ability to deal with customers in a confident, knowledgeable manner either face to face, virtually or by telephone. You will be a constructive contributor to the Team where every voice is valued and listened to. Benefits Holiday: Starting at 23 per annum plus bank holidays rising to 25 days after 2 years of service Group Income Protection: Subject to eligibility and conditions, 75% of salary covered, payable after 8 weeks of sickness absence 24/7 Total Wellbeing Platform: Employee Assistance Programme, access to private GP and other medical professionals such as physio, and Mental Health professionals, access to a savings and discount platform Private Medical Insurance EOT Bonus: Subject to company performance, bonuses may be paid to eligible colleagues. Electric Vehicle via Salary Sacrifice Professional Membership Subscriptions Staff Development Employee Referral Scheme (Recruitment) Free Car Parking at Head Office To Apply If you feel you are a suitable candidate and would like to work for THSP, then please do not hesitate in applying.
May 21, 2024
Full time
HR Advisor Location: Hybrid / Bedford Salary: £31,000 - £33,170 per annum THSP are market leaders in delivering high-quality consultancy services across Europe and the UK. Health & Safety and Employment Law are at the heart of our business with services ranging from the provision of core documentation and advice to site inspections and training. We operate in a wide variety of industries including construction, manufacturing, retail, office, demolition, hospitality and leisure. Our team have a real passion for their specialisms. We provide a top quality, professional service and build long-term relationships with our customers. As an Employee-Owned Company our working environment gives you the opportunity to be creative, innovative and make your voice heard. You have a significant and meaningful stake in a business - both financially and in terms of how it is run. We want to see all our colleagues reach their full potential through continued professional development. We value fairness and are committed to creating a culture that encourages colleagues to bring the best of themselves to work, to recognise and celebrate differences, and to be respectful of diversity. THSP is an equal opportunity employer that is committed to inclusion and diversity. The Role We are now seeking a new member of the team to help us with the increasing workloads for our customers - from providing advice on HR non-contentious matters to producing draft employment documentation including contracts and handbooks as well as providing support to our customers in their use of our HR Management and Training Matrix software. Working with a variety of customers, across a wide range of industries, this is a fantastic opportunity for someone who is looking to further develop their career in the HR and Employment Law field, working alongside a team of experienced, dedicated professionals. HR qualified to Level 5, with at least 3-5 years working at an HR advisor level. You will become a key player in the continual development of the service and documentation provided to our customers working with the Team to regularly review, revise and update policy documents provided to our customers as well as creating new policies to meet our customers specific requirements. You will take an active part in HR projects for customers from being their day-to-day HR lead, to creating processes, policies, presentations and reports for customers as required. Our customers HR functions are supported with a variety of software. You will be involved in understanding and supporting our customers to set up and manage their software accounts, ensuring any updates are communicated and provide help to our customers to implement any changes necessary. Skills and Experience You must have a Level 5 HR qualification or equivalent, with 3-5 years HR experience at advisor level. Knowledge of HR processes from recruitment to exit is essential. With a strong customer service ethos and ability to quickly build strong relationships you will have strong interpersonal skills and the ability to deal with customers in a confident, knowledgeable manner either face to face, virtually or by telephone. You will be a constructive contributor to the Team where every voice is valued and listened to. Benefits Holiday: Starting at 23 per annum plus bank holidays rising to 25 days after 2 years of service Group Income Protection: Subject to eligibility and conditions, 75% of salary covered, payable after 8 weeks of sickness absence 24/7 Total Wellbeing Platform: Employee Assistance Programme, access to private GP and other medical professionals such as physio, and Mental Health professionals, access to a savings and discount platform Private Medical Insurance EOT Bonus: Subject to company performance, bonuses may be paid to eligible colleagues. Electric Vehicle via Salary Sacrifice Professional Membership Subscriptions Staff Development Employee Referral Scheme (Recruitment) Free Car Parking at Head Office To Apply If you feel you are a suitable candidate and would like to work for THSP, then please do not hesitate in applying.
REACH YOUR POTENTIAL I COLLABORATE WITH AMAZING PEOPLE I MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform some of the leading Life Sciences organisations for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else. And we're on the hunt for a new Principal Consultant in Life Sciences to lead and grow client accounts, lead impactful transformation programmes,and spearhead growth for us in this sector. HOW WILL YOU MAKE CHANGE HAPPEN North Highland is looking to hire a Principallevel Management Consultant (Client Director) to lead across and grow our Life Sciences area of the business. Working closely with the Portfolio leader, this is a unique opportunity to develop and execute a strategy and vision, and with your skills, grow and lead the Life Sciencesbusiness unit in one of the UK's most unique Management Consultancies. Exciting work you will do: Focus across business development, account leadership and solution delivery across the Life Sciencessector and develop in-depth solutions that enact long-term success for our clients. Draw on your unique perspectives, personality, and creativity to think big about our clients' challenges and develop creative solutions. Impact North Highland's bottom line by building and leveraging client and team relationships that drive results and fuel growth. Identify and sell solutions that provide real value to clients through North Highland's holistic approach to consulting. Become an expert in our full range of practices: Strategy, Technology, People & Change, Experience Design, Process and Business Analysis, Data & Analytics, and Programme and Project Management. Lead a team of North Highland Consultants, both on projects and as a formal career coach. Showcase yourself as a Life Sciences thought leader by developing your professional network through association memberships, speaking, and writing engagements, and community activities. Work with prestigious clients primarily located in the London area with some travel required. Nurture your interests with our training programme, which can be applied to development activities and growth projects. Give back to your community through impactful local projects. What you will need: Demonstrable senior-level management consulting, advisory, professional services and/or Big 4 consulting experience. Previous experience consulting within Life Sciences is required. An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates. Creative ingenuity and a proven ability to find or design simple solutions to complex challenges. Excellent interpersonal/communication skills. Superior self-awareness around personal strengths and growth opportunities. Generosity in sharing experiences, expertise, and insights to help others develop and grow. Experience supporting business expansion opportunities within existing accounts and creating new business opportunities. Proposal development experience and a proven ability to effectively sell business solutions to clients. Experience developing high-performing teams in ways proven to drive desired business impact. A demonstrated track record of leading large, complex consulting engagements, including roles that involved building and fostering relationships with senior-level executives. A positive track record of delivering on business requirements and identifying gaps and omissions. Success in driving significant client account growth. A bachelor's degree from an accredited college/university, or relevant work experience.A master's degree and/or professional certifications are bonuses. TRANSFORMING CLIENTS. TRANSFORMING CAREERS. Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow. We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen: Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients. People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity. Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest. Enviable Total Rewards. We inspire our employees to do their best work. Our Total Rewards Program encompasses Medical, Health, Life Insurance, Group Income Protection, pension contribution, and a variety of other perks like Family Planning, Enhanced Parental Leave, and Tuition Reimbursement. Additionally, we employ a Flexible Time Off vacation policy, wellness initiatives, and other programs around diversity and inclusion, Learning and Development, and social engagement. READY TO MAKE CHANGE HAPPEN? North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate. Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together. This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you. Please note that applicants must be authorized to work in the United Kingdom without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.
May 21, 2024
Full time
REACH YOUR POTENTIAL I COLLABORATE WITH AMAZING PEOPLE I MAKE CHANGE HAPPEN Do you have the skills, passion, and commitment to transform some of the leading Life Sciences organisations for the better? Are you ready to be a changemaker? If so, join us. North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else. And we're on the hunt for a new Principal Consultant in Life Sciences to lead and grow client accounts, lead impactful transformation programmes,and spearhead growth for us in this sector. HOW WILL YOU MAKE CHANGE HAPPEN North Highland is looking to hire a Principallevel Management Consultant (Client Director) to lead across and grow our Life Sciences area of the business. Working closely with the Portfolio leader, this is a unique opportunity to develop and execute a strategy and vision, and with your skills, grow and lead the Life Sciencesbusiness unit in one of the UK's most unique Management Consultancies. Exciting work you will do: Focus across business development, account leadership and solution delivery across the Life Sciencessector and develop in-depth solutions that enact long-term success for our clients. Draw on your unique perspectives, personality, and creativity to think big about our clients' challenges and develop creative solutions. Impact North Highland's bottom line by building and leveraging client and team relationships that drive results and fuel growth. Identify and sell solutions that provide real value to clients through North Highland's holistic approach to consulting. Become an expert in our full range of practices: Strategy, Technology, People & Change, Experience Design, Process and Business Analysis, Data & Analytics, and Programme and Project Management. Lead a team of North Highland Consultants, both on projects and as a formal career coach. Showcase yourself as a Life Sciences thought leader by developing your professional network through association memberships, speaking, and writing engagements, and community activities. Work with prestigious clients primarily located in the London area with some travel required. Nurture your interests with our training programme, which can be applied to development activities and growth projects. Give back to your community through impactful local projects. What you will need: Demonstrable senior-level management consulting, advisory, professional services and/or Big 4 consulting experience. Previous experience consulting within Life Sciences is required. An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates. Creative ingenuity and a proven ability to find or design simple solutions to complex challenges. Excellent interpersonal/communication skills. Superior self-awareness around personal strengths and growth opportunities. Generosity in sharing experiences, expertise, and insights to help others develop and grow. Experience supporting business expansion opportunities within existing accounts and creating new business opportunities. Proposal development experience and a proven ability to effectively sell business solutions to clients. Experience developing high-performing teams in ways proven to drive desired business impact. A demonstrated track record of leading large, complex consulting engagements, including roles that involved building and fostering relationships with senior-level executives. A positive track record of delivering on business requirements and identifying gaps and omissions. Success in driving significant client account growth. A bachelor's degree from an accredited college/university, or relevant work experience.A master's degree and/or professional certifications are bonuses. TRANSFORMING CLIENTS. TRANSFORMING CAREERS. Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow. We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen: Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients. People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity. Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest. Enviable Total Rewards. We inspire our employees to do their best work. Our Total Rewards Program encompasses Medical, Health, Life Insurance, Group Income Protection, pension contribution, and a variety of other perks like Family Planning, Enhanced Parental Leave, and Tuition Reimbursement. Additionally, we employ a Flexible Time Off vacation policy, wellness initiatives, and other programs around diversity and inclusion, Learning and Development, and social engagement. READY TO MAKE CHANGE HAPPEN? North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate. Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together. This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you. Please note that applicants must be authorized to work in the United Kingdom without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.