Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
May 17, 2024
Full time
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
May 16, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Do you have previous administration experience? Are you looking for an opportunity in which you can develop and make your own? Are you keen to find an opportunity within a fun, professional but family feel environment? Do you live within a commutable distance to Ware? Think Specialist Recruitment are pleased to be recruiting for a Financial Services Practice based within the Ware area. This growing branch have an exciting opportunity for the right candidate to join their team as Office Coordinator, this person will be responsible for the administration across the branch. Salary - 28,000 - 30,000 Monday - Friday - Office Based Some of the duties will include: Support the day-to-day business operations Implement, operate, and maintain effective systems, processes, and procedures Manage diaries and client appointments Monitor business reports Liaise with clients and third parties Ensure office stationery/equipment is of sufficient quality, quantity and up to date Make travel bookings and travel arrangements as required Maintain accurate and up-to-date client information Liaise with Head Office and admin centres as required Assist the company in the creation and maintenance of the annual marketing plan Support the Partner with client events Maintain and update client and prospect information The suitable candidate: Previous administration experience Strong organisational skills High level of attention to detail Team player Strong communication skills on all levels Happy to commute to Ware Ability to work on own initiative Proactive approach to work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 16, 2024
Full time
Do you have previous administration experience? Are you looking for an opportunity in which you can develop and make your own? Are you keen to find an opportunity within a fun, professional but family feel environment? Do you live within a commutable distance to Ware? Think Specialist Recruitment are pleased to be recruiting for a Financial Services Practice based within the Ware area. This growing branch have an exciting opportunity for the right candidate to join their team as Office Coordinator, this person will be responsible for the administration across the branch. Salary - 28,000 - 30,000 Monday - Friday - Office Based Some of the duties will include: Support the day-to-day business operations Implement, operate, and maintain effective systems, processes, and procedures Manage diaries and client appointments Monitor business reports Liaise with clients and third parties Ensure office stationery/equipment is of sufficient quality, quantity and up to date Make travel bookings and travel arrangements as required Maintain accurate and up-to-date client information Liaise with Head Office and admin centres as required Assist the company in the creation and maintenance of the annual marketing plan Support the Partner with client events Maintain and update client and prospect information The suitable candidate: Previous administration experience Strong organisational skills High level of attention to detail Team player Strong communication skills on all levels Happy to commute to Ware Ability to work on own initiative Proactive approach to work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
May 16, 2024
Full time
Maintenance Helpdesk Coordinator- CAS 2 Contract: Part-time/Permanent Hours - 20hrs per week Salary: £12,324 per annum Location - Derby DE24 8AA Some organisations talk about making a difference. At Nacro, we do it every day. This takes vision and commitment, but it also takes people, like you, who are passionate about helping young people and adults to turn their lives around and bring about positive change. To attract and develop the best people in the sector, including people who have experienced some of the challenges facing the people we support, we ve created a culture and environment designed to bring out the best in everyone at Nacro. We have an exciting new opportunity to join the Maintenance Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro owned, leased and managed property portfolio in line with agreed standards, statutory requirements and key performance indicators. Who are we looking for? We are looking for a motivated individual with previous knowledge of compliance and property management. You will be a great communicator by phone and email, with excellent time-management skills. You will have previous experience as an administrator, preferably within property-related services. Duties and responsibilities include, but are not limited to: Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors or partner agencies as appropriate. Monitor progress in the completion of repair and maintenance work and liaise with contractors and partner agencies to minimise any delays and ensure targets and KPI s are met. Collate and analyse information/data in order to produce reports on repairs and maintenance performance as required. Establish and maintain administrative systems and processes to facilitate the effective implementation of repair and maintenance programmes. Provide administrative support, including typing of technical specifications and minute taking, where required. Liaise effectively with project-based staff, contractors and partner agencies to provide an efficient and effective repairs and maintenance service in line with targets and KPI s. For information about Nacro's benefits, please click here. Please apply online.
At Leodis Stairlifts, we have an exciting opening for an experienced Technical Customer Support Coordinator to play a crucial role in the efficient operation of our office and the delivery of excellent customer service. To benefit from up to £35k a year, great company events, 25 days' holiday plus Bank Holidays, and a rewarding work environment - apply today! Technical Customer Support CoordinatorLeeds, LS27 7FE Full time, permanent £30,000 - £35,000 per annum DoE Excellent benefits Please Note: Applicants must be authorised to work in the UK Leodis Stairlifts have been supplying and installing Stairlifts throughout the North of England for over 30 years and, to support our continued growth, we are looking to appoint an experienced Technical Customer Support Coordinator. About the role: Your responsibilities will include providing exceptional technical assistance and support to our customers, allocating and scheduling engineers' jobs, updating our Job Watch CRM system, processing card payments, and assisting with general office tasks Key responsibilities include: Handling incoming calls courteously and providing technical support to resolve any issues in a prompt and professional manner, escalating complex issues to the appropriate team or departments when necessary. Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and complete satisfaction. Allocating and scheduling engineers for maintenance, and repairing jobs based on customer requests and availability. Keeping accurate records of customer conversations and job assignments, as well as updating details of actions you've taken on our Job Watch system. Process card payments accurately and securely, following company policies as well as maintaining the confidentiality of customers' payment information. Developing a deep understanding of the stairlift products and services offered by the company to provide accurate and helpful information to customers. Assisting with general office duties and contribute to a positive work environment. The Ideal Candidate: We're looking for an experienced individual who has: Excellent verbal and written communication and organisation skills with a real focus on attention to detail. Exceptional customer service skills, including patience, empathy, the ability to handle disgruntled customers professionally as well as the ability to identify and resolve technical issues efficiently. Demonstrable geographical knowledge of towns and cities within the north of England. Ability to work in a busy environment, multitasking effectively. Proven experience in a technical support role, preferably in a customer-focused environment. Ability to maintain confidentiality and handle sensitive customer information with integrity. Benefits: Attractive salary of £30,000 - £35,000 per annum DoE Contributory company pension scheme 25 days annual holiday (pro rata) + Bank Holidays Company events Free onsite parking Rewarding work environment If this sounds good to you, don't hesitate to apply and become part of this dynamic team! How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Technical Support, Customer Support, Customer Service, Client Care, Technical Support Coordinator, Customer Support Specialist, Technical Assistance Coordinator, Support Operations Specialist, Customer Care Coordinator, Service Coordinator, Technical Customer Service Coordinator, Customer Solutions Coordinator, Technical Helpdesk Coordinator, Customer Service Technical Coordinator.
May 15, 2024
Full time
At Leodis Stairlifts, we have an exciting opening for an experienced Technical Customer Support Coordinator to play a crucial role in the efficient operation of our office and the delivery of excellent customer service. To benefit from up to £35k a year, great company events, 25 days' holiday plus Bank Holidays, and a rewarding work environment - apply today! Technical Customer Support CoordinatorLeeds, LS27 7FE Full time, permanent £30,000 - £35,000 per annum DoE Excellent benefits Please Note: Applicants must be authorised to work in the UK Leodis Stairlifts have been supplying and installing Stairlifts throughout the North of England for over 30 years and, to support our continued growth, we are looking to appoint an experienced Technical Customer Support Coordinator. About the role: Your responsibilities will include providing exceptional technical assistance and support to our customers, allocating and scheduling engineers' jobs, updating our Job Watch CRM system, processing card payments, and assisting with general office tasks Key responsibilities include: Handling incoming calls courteously and providing technical support to resolve any issues in a prompt and professional manner, escalating complex issues to the appropriate team or departments when necessary. Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and complete satisfaction. Allocating and scheduling engineers for maintenance, and repairing jobs based on customer requests and availability. Keeping accurate records of customer conversations and job assignments, as well as updating details of actions you've taken on our Job Watch system. Process card payments accurately and securely, following company policies as well as maintaining the confidentiality of customers' payment information. Developing a deep understanding of the stairlift products and services offered by the company to provide accurate and helpful information to customers. Assisting with general office duties and contribute to a positive work environment. The Ideal Candidate: We're looking for an experienced individual who has: Excellent verbal and written communication and organisation skills with a real focus on attention to detail. Exceptional customer service skills, including patience, empathy, the ability to handle disgruntled customers professionally as well as the ability to identify and resolve technical issues efficiently. Demonstrable geographical knowledge of towns and cities within the north of England. Ability to work in a busy environment, multitasking effectively. Proven experience in a technical support role, preferably in a customer-focused environment. Ability to maintain confidentiality and handle sensitive customer information with integrity. Benefits: Attractive salary of £30,000 - £35,000 per annum DoE Contributory company pension scheme 25 days annual holiday (pro rata) + Bank Holidays Company events Free onsite parking Rewarding work environment If this sounds good to you, don't hesitate to apply and become part of this dynamic team! How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Technical Support, Customer Support, Customer Service, Client Care, Technical Support Coordinator, Customer Support Specialist, Technical Assistance Coordinator, Support Operations Specialist, Customer Care Coordinator, Service Coordinator, Technical Customer Service Coordinator, Customer Solutions Coordinator, Technical Helpdesk Coordinator, Customer Service Technical Coordinator.
Location: Cambridge Science Park Department: Investment Property Management Contract type: Permanent Hours: 37 Salary: DOE Job Advert Are you an experienced facilities administrator looking for your next career move? If so, we're looking for a Facilities Administrator to join our site-based team on the prestigious Cambridge Science Park! The successful applicant will join our Investment and Property Management team. The Investment & Property Management team undertakes the management of various commercial assets for a range of clients including Cambridge Colleges, Institutions, Property Companies and Family trusts. The Cambridge Science Park is an asset of Trinity College which is managed by Bidwells. The Cambridge Science Park was established 52 years ago when Trinity College Cambridge embraced the concept that would change the hi-tech sector in Cambridge, the UK and beyond. Trinity owns the freehold of the Cambridge Science Park, which today comprises 150 acres, 1.7 million sq ft of high technology and laboratory buildings. It's home to 7000 people at over 170 companies, ranging from exciting start-ups to some of the world's leading technology businesses. Job Purpose We're looking for a proactive and knowledgeable Facilities Administrator to provide Facilities and Property support to tenants and occupiers on the Science Park. No one day will be the same, so we're looking for someone who is flexible and can handle an ever-changing workload and the successful applicant will also work closely with our in-house Investment and Property team here at Bidwells. What you'll be doing: Input into service charge management and assist in the production of service charge budget and reconciliation packs to issue to the tenants. Utilities - log monthly meter readings, update spreadsheet for Smartest Energy, change of tenancy. Liaise with tenants regarding various matters as agreed with the facilities/ property manager. Scheduling and booking inspections, preparation of documentation ahead of inspections by the facilities or property Manager Assist with follow-up actions from the inspections, likely to relate to H&S issues and remedial works, as agreed with the facilities/ property manager. Visits to properties to take meter readings, address issues, take photographs and other facilities associated work as agreed with the facilities and property manager. Updating of property handbooks, photocopying/scanning/filing and other administrative tasks as appropriate. Assist with helpdesk and raise actions within designated technology e.g. E-logbooks, as appropriate. Support in contractor management including quotes and access. Gain and maintain knowledge and understanding of building and estate activities across the Portfolio e.g. landlord works or projects, incoming/outgoing tenants through working closely with the facilities and property manager. Support in the management of instructions, purchase orders, invoice approvals between client and IPM e.g. management meeting agendas, minutes, client trackers. Assist in tenant engagement initiatives. Produce monthly report from Property Management Database of Diary Events (RR, LExp, Breaks), analyse data and discuss with Asset Manager for next steps Assist in Health & Safety data logging on the H&S management system/database and ensure any H&S documentation is saved and flagged if non compliant About you: Previous experience in a Facilities Coordination or Administration position Strong IT skills with a minimum of intermediate level in MS Excel, Word, Outlook, PowerPoint, PDF editor Aptitude to learn new technologies. Ability to prioritise and deal with a varied workload and the competing demands of the team. A self-starter with the ability to work on own initiative and a can-do approach to teamwork. Pro-active & excellent problem-solving skills. Excellent verbal and written communication skills with the ability to build relationships quickly with internal and external stakeholders. Numerate with a high level of attention to detail. Good team worker with excellent interpersonal skills Enjoys a fast paced and teamwork environment What's in it for you? Competitive Salary: We recognise and reward talent with generous salary and group bonus schemeComprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perksProfessional Development: Continuous learning, study support and promotion opportunitiesInnovative Culture: Be part of a forward-thinking team at the forefront of industry trendsFamily Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. REF-213971
May 14, 2024
Full time
Location: Cambridge Science Park Department: Investment Property Management Contract type: Permanent Hours: 37 Salary: DOE Job Advert Are you an experienced facilities administrator looking for your next career move? If so, we're looking for a Facilities Administrator to join our site-based team on the prestigious Cambridge Science Park! The successful applicant will join our Investment and Property Management team. The Investment & Property Management team undertakes the management of various commercial assets for a range of clients including Cambridge Colleges, Institutions, Property Companies and Family trusts. The Cambridge Science Park is an asset of Trinity College which is managed by Bidwells. The Cambridge Science Park was established 52 years ago when Trinity College Cambridge embraced the concept that would change the hi-tech sector in Cambridge, the UK and beyond. Trinity owns the freehold of the Cambridge Science Park, which today comprises 150 acres, 1.7 million sq ft of high technology and laboratory buildings. It's home to 7000 people at over 170 companies, ranging from exciting start-ups to some of the world's leading technology businesses. Job Purpose We're looking for a proactive and knowledgeable Facilities Administrator to provide Facilities and Property support to tenants and occupiers on the Science Park. No one day will be the same, so we're looking for someone who is flexible and can handle an ever-changing workload and the successful applicant will also work closely with our in-house Investment and Property team here at Bidwells. What you'll be doing: Input into service charge management and assist in the production of service charge budget and reconciliation packs to issue to the tenants. Utilities - log monthly meter readings, update spreadsheet for Smartest Energy, change of tenancy. Liaise with tenants regarding various matters as agreed with the facilities/ property manager. Scheduling and booking inspections, preparation of documentation ahead of inspections by the facilities or property Manager Assist with follow-up actions from the inspections, likely to relate to H&S issues and remedial works, as agreed with the facilities/ property manager. Visits to properties to take meter readings, address issues, take photographs and other facilities associated work as agreed with the facilities and property manager. Updating of property handbooks, photocopying/scanning/filing and other administrative tasks as appropriate. Assist with helpdesk and raise actions within designated technology e.g. E-logbooks, as appropriate. Support in contractor management including quotes and access. Gain and maintain knowledge and understanding of building and estate activities across the Portfolio e.g. landlord works or projects, incoming/outgoing tenants through working closely with the facilities and property manager. Support in the management of instructions, purchase orders, invoice approvals between client and IPM e.g. management meeting agendas, minutes, client trackers. Assist in tenant engagement initiatives. Produce monthly report from Property Management Database of Diary Events (RR, LExp, Breaks), analyse data and discuss with Asset Manager for next steps Assist in Health & Safety data logging on the H&S management system/database and ensure any H&S documentation is saved and flagged if non compliant About you: Previous experience in a Facilities Coordination or Administration position Strong IT skills with a minimum of intermediate level in MS Excel, Word, Outlook, PowerPoint, PDF editor Aptitude to learn new technologies. Ability to prioritise and deal with a varied workload and the competing demands of the team. A self-starter with the ability to work on own initiative and a can-do approach to teamwork. Pro-active & excellent problem-solving skills. Excellent verbal and written communication skills with the ability to build relationships quickly with internal and external stakeholders. Numerate with a high level of attention to detail. Good team worker with excellent interpersonal skills Enjoys a fast paced and teamwork environment What's in it for you? Competitive Salary: We recognise and reward talent with generous salary and group bonus schemeComprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perksProfessional Development: Continuous learning, study support and promotion opportunitiesInnovative Culture: Be part of a forward-thinking team at the forefront of industry trendsFamily Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees. REF-213971
Do you have previous administration experience? Are you looking for an opportunity in which you can develop and make your own? Are you keen to find an opportunity within a fun, professional but family feel environment? Do you live within a commutable distance to Ware?Think Specialist Recruitment are pleased to be recruiting for a Financial Services Practice based within the Ware area. This growing branch have an exciting opportunity for the right candidate to join their team as Office Coordinator, this person will be responsible for the administration across the branch. Salary - £28,000 - £30,000Monday - Friday - Office Based Some of the duties will include: Support the day-to-day business operations Implement, operate, and maintain effective systems, processes, and procedures Manage diaries and client appointments Monitor business reports Liaise with clients and third parties Ensure office stationery/equipment is of sufficient quality, quantity and up to date Make travel bookings and travel arrangements as required Maintain accurate and up-to-date client information Liaise with Head Office and admin centres as required Assist the company in the creation and maintenance of the annual marketing plan Support the Partner with client events Maintain and update client and prospect information The suitable candidate: Previous administration experience Strong organisational skills High level of attention to detail Team player Strong communication skills on all levels Happy to commute to Ware Ability to work on own initiative Proactive approach to work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 14, 2024
Full time
Do you have previous administration experience? Are you looking for an opportunity in which you can develop and make your own? Are you keen to find an opportunity within a fun, professional but family feel environment? Do you live within a commutable distance to Ware?Think Specialist Recruitment are pleased to be recruiting for a Financial Services Practice based within the Ware area. This growing branch have an exciting opportunity for the right candidate to join their team as Office Coordinator, this person will be responsible for the administration across the branch. Salary - £28,000 - £30,000Monday - Friday - Office Based Some of the duties will include: Support the day-to-day business operations Implement, operate, and maintain effective systems, processes, and procedures Manage diaries and client appointments Monitor business reports Liaise with clients and third parties Ensure office stationery/equipment is of sufficient quality, quantity and up to date Make travel bookings and travel arrangements as required Maintain accurate and up-to-date client information Liaise with Head Office and admin centres as required Assist the company in the creation and maintenance of the annual marketing plan Support the Partner with client events Maintain and update client and prospect information The suitable candidate: Previous administration experience Strong organisational skills High level of attention to detail Team player Strong communication skills on all levels Happy to commute to Ware Ability to work on own initiative Proactive approach to work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
May 11, 2024
Full time
Trainee entry level role Career opportunity Helpdesk Maintenance Co-ordinator Location: Southend, Car driver required due to location - Free parking 3. Mon and Friday 0800 to 1700 4. Tues, Wed, Thurs. 0830 to 1800 This is an entry level role so offers a trainee wage initially however you will receive a £1000 bonus for completing your 6 month probation and there will then be a yearly salary review Our client has a vacancy for a full time Trainee Maintenance Helpdesk Coordinator to join their team at their Southend offices. The role offers the opportunity to join a well established company and be part of a friendly team. The company is growing and expanding and this offers potential to the right person. Assisted by your team leader and colleagues you will be trained to respond to the day-to-day maintenance requirements of customers. You will need to have some office based telephone experience perhaps in a help desk, telephone based customer service or receptionist role. You will be a strong relationship builder, be computer literate, organised, able to meet deadlines and have a professional telephone manner. With training duties will include: Coordinating Engineers dairies scheduling planned and reactive maintenance Answering telephone enquiries Inputting calls on to a data base system Updating clients Some previous experience of dealing with customers or clients over the telephone is required for this role.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 11, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Service Coordinator Salary: 27,000 Location: Yate Hybrid working Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to internal teams. The Role: Some of your responsibilities as a Service Coordinator are listed below: Administration and maintenance of PPE records through a wardrobe management system. Handle a variety of telephone queries including emergency callouts. Coordinate PPE deliveries for recruits, training courses, exchanges, and emergency orders. Be the primary contact between customers and internal teams. Manage an online helpdesk, where firefighters and managers can log various types of enquiries and requests related to PPE. Accurately record key activities in a monthly KPI pack and prepare for sign-off. THE CANDIDATE: The ideal Service Coordinator will: Excellent communication skills and a confident telephone manner. Positive attitude towards solving a variety of complex queries in a fast-paced role. IT literacy, in particular with Excel and Outlook. Experience working with Prima software is advantageous. Accuracy and attention to detail. Time management with the ability to work under pressure. If you meet the above criteria, please apply directly by clicking the link or contact Kamila Korzeniewska on
May 11, 2024
Full time
Service Coordinator Salary: 27,000 Location: Yate Hybrid working Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to internal teams. The Role: Some of your responsibilities as a Service Coordinator are listed below: Administration and maintenance of PPE records through a wardrobe management system. Handle a variety of telephone queries including emergency callouts. Coordinate PPE deliveries for recruits, training courses, exchanges, and emergency orders. Be the primary contact between customers and internal teams. Manage an online helpdesk, where firefighters and managers can log various types of enquiries and requests related to PPE. Accurately record key activities in a monthly KPI pack and prepare for sign-off. THE CANDIDATE: The ideal Service Coordinator will: Excellent communication skills and a confident telephone manner. Positive attitude towards solving a variety of complex queries in a fast-paced role. IT literacy, in particular with Excel and Outlook. Experience working with Prima software is advantageous. Accuracy and attention to detail. Time management with the ability to work under pressure. If you meet the above criteria, please apply directly by clicking the link or contact Kamila Korzeniewska on
Resource Coordinator Key Responsibilities1. Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1. Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1. Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.1. Documentation and Reporting:Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1. People Management:Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1. Collaboration and Issue Resolution:Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1. Performance:Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality.1. General:Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.Personal skillsDemonstrate effective action and follow-up on required activities.Meticulous attention to detail and strong administration and organisational skills.Commercial awareness and excellent customer relations and interpersonal skills.Demonstrate the ability to take responsibility for key tasks.Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.Bring experience working in the AV/VC technology arena and previous customer service experience.
May 10, 2024
Full time
Resource Coordinator Key Responsibilities1. Scheduling Management:Oversee the dispatch and efficient control of schedules for engineers, including the management of PMVs, reactive and scheduled callouts, and quoted works.Carry out system checks as a priority to ensure engineers are logged into resource management systems and on target.1. Operational Leadership:Lead and mentor the scheduling team, providing guidance on complex scheduling matters and looking at continuous Service improvement.Serve as a central point of contact between the Helpdesk and Service Engineers, offering support and facilitating smooth communication.1. Client Engagement:Liaise with engineers throughout the day regarding SLAs, working collaboratively to ensure RAMs, permits, and change requests are efficiently sent to customers and third parties.Update the CRM system with accurate ETAs, enhancing client communication and service transparency.1. Documentation and Reporting:Assist in retrieving engineer Service Reports, ensuring accurate and timely documentation of service activities.Raise accurate escalations in a timely manner, maintaining a keen focus on detail and client satisfaction.1. People Management:Manage Engineer Holiday/absence requests, ensuring smooth scheduling operations and adequate coverage.Highlight and address training requirements for engineers, contributing to the ongoing development of the team.1. Collaboration and Issue Resolution:Liaise between internal departments to efficiently resolve customer issues and streamline communication channels.Assist in identifying and resolving issues in normal operations, managing all communications for schedule disruptions.1. Performance:Monitor engineer responses to service calls during their duties, ensuring adherence to procedures and standards.Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with professionalism, ensuring all actions are reported to relevant management and contributing to the enhancement of service quality.1. General:Manage relationships with Field Service Engineers (FSE's) to ensure effective collaboration and support.Personal skillsDemonstrate effective action and follow-up on required activities.Meticulous attention to detail and strong administration and organisational skills.Commercial awareness and excellent customer relations and interpersonal skills.Demonstrate the ability to take responsibility for key tasks.Desirable skillsPossess experience with incident-based ticketing systems.Have experience with CRM systems, with a preference for Microsoft Dynamics.Ideally have experience with SAP.Collaborate closely with the Customer Service Manager to develop processes and best practices.Bring experience working in the AV/VC technology arena and previous customer service experience.
Job Title: Customer Service Coordinator Salary: 26,000 - 28,000 per annum, dependent on experience Location: Yate, Bristol Contract Type: Permanent, Full-time Hours: Monday to Friday, 08:30 - 17:00 Working Arrangement: Hybrid (3 days in the office, 2 days remote) Overview: Join a leading manufacturing company in a vital role within our client's service coordination team. This position is ideal for a customer-focused individual who thrives on supporting clients and managing substantial contracts. You will handle queries and orders through phone and email, ensuring responsive and effective service as part of the helpdesk team. Key Responsibilities: Promptly respond to and acknowledge all helpdesk queries within a two hour timeframe. Investigate and resolve queries by identifying root causes and proposing solutions. Coordinate customer deliveries. Log helpdesk issues in the system using the specified format and track all correspondences. Manage queries diligently until resolution. Maintain accurate records of key activities. Requirements: Proven experience in administrative roles or customer service environments. Strong organisational skills with the ability to multitask in a fast-paced setting. Excellent communication skills, both verbal and written. A proactive, can-do attitude, with a keen eye for detail. Strong team player with excellent relationship-building capabilities. Salary & Benefits: 26,000 - 28,000 per annum, dependent on experience. Ongoing training and support. Free parking. Hybrid working option. 25 days annual leave plus bank holidays. Potential for an annual bonus. Please click on apply!
May 10, 2024
Full time
Job Title: Customer Service Coordinator Salary: 26,000 - 28,000 per annum, dependent on experience Location: Yate, Bristol Contract Type: Permanent, Full-time Hours: Monday to Friday, 08:30 - 17:00 Working Arrangement: Hybrid (3 days in the office, 2 days remote) Overview: Join a leading manufacturing company in a vital role within our client's service coordination team. This position is ideal for a customer-focused individual who thrives on supporting clients and managing substantial contracts. You will handle queries and orders through phone and email, ensuring responsive and effective service as part of the helpdesk team. Key Responsibilities: Promptly respond to and acknowledge all helpdesk queries within a two hour timeframe. Investigate and resolve queries by identifying root causes and proposing solutions. Coordinate customer deliveries. Log helpdesk issues in the system using the specified format and track all correspondences. Manage queries diligently until resolution. Maintain accurate records of key activities. Requirements: Proven experience in administrative roles or customer service environments. Strong organisational skills with the ability to multitask in a fast-paced setting. Excellent communication skills, both verbal and written. A proactive, can-do attitude, with a keen eye for detail. Strong team player with excellent relationship-building capabilities. Salary & Benefits: 26,000 - 28,000 per annum, dependent on experience. Ongoing training and support. Free parking. Hybrid working option. 25 days annual leave plus bank holidays. Potential for an annual bonus. Please click on apply!
Service Coordinator Thetford Full time Monday to Friday £26,000 - £32,000 per annum Temp to Perm or permanent considered Hales Group are recruiting a Service Coordinator for their Thetford based client. This exciting opportunity requires a confident and capable individual, with an excellent eye for detail, and the ability to multi-task in a fast paced, deadline orientated environment. Working as a Service Coordinator, your day will include a variety of activities, such as: Coordinating and managing services, inspections and repairs Liaising with new and existing clients Managing the diary Regularly updating the in-house CRM system Generating quotations, costing materials and labour charges Raising Purchase Orders Invoicing Preparing certificates General office administration, data entry, filing, updating spreadsheets, responding to emails Providing information to management Liaising with Engineers Updating documents This Service Coordinator role requires exceptional organisational skills, a proactive nature and proficient IT skills, along with a professional manner. The successful candidate will have all of these attributes and ideally experience in a similar service or helpdesk based role. To be considered for this Service Coordinator role, please apply today with your updated CV, or call Janine Broughton at our Thetford office on (phone number removed) for more information.
May 10, 2024
Full time
Service Coordinator Thetford Full time Monday to Friday £26,000 - £32,000 per annum Temp to Perm or permanent considered Hales Group are recruiting a Service Coordinator for their Thetford based client. This exciting opportunity requires a confident and capable individual, with an excellent eye for detail, and the ability to multi-task in a fast paced, deadline orientated environment. Working as a Service Coordinator, your day will include a variety of activities, such as: Coordinating and managing services, inspections and repairs Liaising with new and existing clients Managing the diary Regularly updating the in-house CRM system Generating quotations, costing materials and labour charges Raising Purchase Orders Invoicing Preparing certificates General office administration, data entry, filing, updating spreadsheets, responding to emails Providing information to management Liaising with Engineers Updating documents This Service Coordinator role requires exceptional organisational skills, a proactive nature and proficient IT skills, along with a professional manner. The successful candidate will have all of these attributes and ideally experience in a similar service or helpdesk based role. To be considered for this Service Coordinator role, please apply today with your updated CV, or call Janine Broughton at our Thetford office on (phone number removed) for more information.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 10, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK s leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
A Property Services Helpdesk Co-ordinator is required to support the Reed Group. Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service. Role: Property Services Helpdesk Co-ordinator Location: Raynes Park, Wimbledon ( SW20 0BA) - (with blended home working and office working) Salary: £23,000 to £25,000 Hours: Mon-Fri, 37.5 per week Contract: 6 month FTC Reed's property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group. The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include: Manning the property helpdesk email account for all maintenance issues and possible complaints Being on the frontline taking calls from Reed offices relating to emergency property maintenance. Responsible for logging calls on the property database, booking contractors to attend to problems onsite. Following up progress on jobs. Collating quotes and obtaining appropriate sign off/authorisation. Checking and coding invoices for payment. You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required. Maintain contracts on all services to the portfolio of properties Ensure all properties are compliant with Fire and Health & Safety regulations Person Specification: You will be an energetic, organised, practical thinker who thrives under pressure You will excel at issue management Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels. This will be matched by your ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively is essential Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately. The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently Why Reed Achievement is celebrated through Retail savings through Reward Hub, save £100s a year Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days Access to life assurance to the value of four times your base salary Your work matters and you're supported with Your personal Microsoft device enabling you to work dynamically wherever you work best Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness Professional and personal development schemes and your choice of three different mentoring schemes Feel what it's like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change An annual opportunity to join our shadow board Trailblazers in our field... Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contributionBe part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women's rights worldwideWe care about the environment - Reed was the first recruitment company to be cer
Sep 18, 2022
Full time
A Property Services Helpdesk Co-ordinator is required to support the Reed Group. Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service. Role: Property Services Helpdesk Co-ordinator Location: Raynes Park, Wimbledon ( SW20 0BA) - (with blended home working and office working) Salary: £23,000 to £25,000 Hours: Mon-Fri, 37.5 per week Contract: 6 month FTC Reed's property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group. The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include: Manning the property helpdesk email account for all maintenance issues and possible complaints Being on the frontline taking calls from Reed offices relating to emergency property maintenance. Responsible for logging calls on the property database, booking contractors to attend to problems onsite. Following up progress on jobs. Collating quotes and obtaining appropriate sign off/authorisation. Checking and coding invoices for payment. You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required. Maintain contracts on all services to the portfolio of properties Ensure all properties are compliant with Fire and Health & Safety regulations Person Specification: You will be an energetic, organised, practical thinker who thrives under pressure You will excel at issue management Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels. This will be matched by your ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively is essential Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately. The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently Why Reed Achievement is celebrated through Retail savings through Reward Hub, save £100s a year Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days Access to life assurance to the value of four times your base salary Your work matters and you're supported with Your personal Microsoft device enabling you to work dynamically wherever you work best Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness Professional and personal development schemes and your choice of three different mentoring schemes Feel what it's like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change An annual opportunity to join our shadow board Trailblazers in our field... Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contributionBe part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women's rights worldwideWe care about the environment - Reed was the first recruitment company to be cer
Do you enjoy working in a busy environment where no day is the same? Are you confident working with financial processes, systems and spreadsheets?The Science Museum Group is the largest and most complex museum estate in the country and is vital to the delivery of the Group's challenging corporate objectives. The responsibility for ensuring that the SMG Estate meets all legislative and business requirements, is consistently well maintained, efficiently run and delivers an excellent customer experience rests with the Estate Team.To assist us in this work, we are now recruiting for an Estate Coordinator to join the team on a full-time basis for the next 5 months. Based at the National Science & Media Museum in Bradford (with travel across all 4 Northern sites), you will assist in the management of a compliant and effective Estate operation. You will engage and drive an efficient helpdesk service and co-ordinate effective financial and administration management.Joining us, you will be highly organised in managing your own workload as well as understanding, and working between, the busy workloads of other people. You will be comfortable working closely with a range of internal and external stakeholders, including contractors, and will have experience of managing a busy team inbox, diaries, organising meetings, and attending to the associated logistics.The Science Museum Group (SMG) is here to inspire futures. As the world's leading group of science museums, we share our unparalleled collection spanning science, technology, engineering, mathematics and medicine with over five million visitors each year. Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity and adoption leave and career breaks.'Open for All' is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.Does this appeal to you? If so, click here to view the Vacancy Information Pack which provides you with details of the role and the application process.
Dec 07, 2021
Full time
Do you enjoy working in a busy environment where no day is the same? Are you confident working with financial processes, systems and spreadsheets?The Science Museum Group is the largest and most complex museum estate in the country and is vital to the delivery of the Group's challenging corporate objectives. The responsibility for ensuring that the SMG Estate meets all legislative and business requirements, is consistently well maintained, efficiently run and delivers an excellent customer experience rests with the Estate Team.To assist us in this work, we are now recruiting for an Estate Coordinator to join the team on a full-time basis for the next 5 months. Based at the National Science & Media Museum in Bradford (with travel across all 4 Northern sites), you will assist in the management of a compliant and effective Estate operation. You will engage and drive an efficient helpdesk service and co-ordinate effective financial and administration management.Joining us, you will be highly organised in managing your own workload as well as understanding, and working between, the busy workloads of other people. You will be comfortable working closely with a range of internal and external stakeholders, including contractors, and will have experience of managing a busy team inbox, diaries, organising meetings, and attending to the associated logistics.The Science Museum Group (SMG) is here to inspire futures. As the world's leading group of science museums, we share our unparalleled collection spanning science, technology, engineering, mathematics and medicine with over five million visitors each year. Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We know work/life balance and wellbeing is crucial to our colleagues, so we currently offer up to 25 days annual leave in addition to bank holidays; BUPA medical and dental care; employee assistance programme; enhanced contributory pension; enhanced occupational sick, maternity, paternity and adoption leave and career breaks.'Open for All' is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. As a national museum group, we have an ability to reach a wide and diverse population of audiences, colleagues and partners through our geography and scale.We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.Does this appeal to you? If so, click here to view the Vacancy Information Pack which provides you with details of the role and the application process.
Main purpose of role To provide administrative support to the Help & Advice team including Coaching & Development, Customer Relations, Recruitment and Events & Communications. Understand Dexters best practices and be able to effectively communicate these to others. Key Responsibilities Working closely with the Senior Help & Advice Coordinator to provide administrative assistance to teams such as, Coaching, Recruitment, Customer Relations, Events & Communication and Fleet. Requirements Previous experience within Dexters with a great track record - desirable Good knowledge of Dexters best practices - desirable Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels Excellent timekeeping and absence record Enthusiastic, 'Nothing is too much trouble' attitude Smart, well presented - uphold dress code Ambassador for the company, always acting in the best interest of the company Skills Works in line with our Winning Ways Confident, with excellent communication skills, using telephone as first point of contact Excellent working knowledge of our business systems including Vebra, Gmail, Intranet Ability to maintain confidentiality in all dealings and correspondence Highly organised & able to prioritise a varied workload Able to work under pressure with excellent attention to detail Flexible approach to work particularly during busy periods Has a professional approach, demonstrating high levels of integrity Able to demonstrate initiative along with a 'can do' approach
Apr 01, 2021
Full time
Main purpose of role To provide administrative support to the Help & Advice team including Coaching & Development, Customer Relations, Recruitment and Events & Communications. Understand Dexters best practices and be able to effectively communicate these to others. Key Responsibilities Working closely with the Senior Help & Advice Coordinator to provide administrative assistance to teams such as, Coaching, Recruitment, Customer Relations, Events & Communication and Fleet. Requirements Previous experience within Dexters with a great track record - desirable Good knowledge of Dexters best practices - desirable Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels Excellent timekeeping and absence record Enthusiastic, 'Nothing is too much trouble' attitude Smart, well presented - uphold dress code Ambassador for the company, always acting in the best interest of the company Skills Works in line with our Winning Ways Confident, with excellent communication skills, using telephone as first point of contact Excellent working knowledge of our business systems including Vebra, Gmail, Intranet Ability to maintain confidentiality in all dealings and correspondence Highly organised & able to prioritise a varied workload Able to work under pressure with excellent attention to detail Flexible approach to work particularly during busy periods Has a professional approach, demonstrating high levels of integrity Able to demonstrate initiative along with a 'can do' approach
Main purpose of role To provide administrative support to the Help & Advice team including Coaching & Development, Customer Relations, Recruitment and Events & Communications. Understand Dexters best practices and be able to effectively communicate these to others. Key Responsibilities Working closely with the Senior Help & Advice Coordinator to provide administrative assistance to teams such as, Coaching, Recruitment, Customer Relations, Events & Communication and Fleet. Requirements Previous experience within Dexters with a great track record - desirable Good knowledge of Dexters best practices - desirable Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels Excellent timekeeping and absence record Enthusiastic, 'Nothing is too much trouble' attitude Smart, well presented - uphold dress code Ambassador for the company, always acting in the best interest of the company Skills Works in line with our Winning Ways Confident, with excellent communication skills, using telephone as first point of contact Excellent working knowledge of our business systems including Vebra, Gmail, Intranet Ability to maintain confidentiality in all dealings and correspondence Highly organised & able to prioritise a varied workload Able to work under pressure with excellent attention to detail Flexible approach to work particularly during busy periods Has a professional approach, demonstrating high levels of integrity Able to demonstrate initiative along with a 'can do' approach
Mar 31, 2021
Full time
Main purpose of role To provide administrative support to the Help & Advice team including Coaching & Development, Customer Relations, Recruitment and Events & Communications. Understand Dexters best practices and be able to effectively communicate these to others. Key Responsibilities Working closely with the Senior Help & Advice Coordinator to provide administrative assistance to teams such as, Coaching, Recruitment, Customer Relations, Events & Communication and Fleet. Requirements Previous experience within Dexters with a great track record - desirable Good knowledge of Dexters best practices - desirable Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels Excellent timekeeping and absence record Enthusiastic, 'Nothing is too much trouble' attitude Smart, well presented - uphold dress code Ambassador for the company, always acting in the best interest of the company Skills Works in line with our Winning Ways Confident, with excellent communication skills, using telephone as first point of contact Excellent working knowledge of our business systems including Vebra, Gmail, Intranet Ability to maintain confidentiality in all dealings and correspondence Highly organised & able to prioritise a varied workload Able to work under pressure with excellent attention to detail Flexible approach to work particularly during busy periods Has a professional approach, demonstrating high levels of integrity Able to demonstrate initiative along with a 'can do' approach