Senior Legal Officer Doncaster / Hybrid Permanent 37,000 37 hours pw Hamilton Woods Associates are currently recruiting for a Senior Legal Officer for a Housing Association in Doncaster. Responsibilities of the Senior Legal Officer: Advising colleagues on routine ASB, tenancy management and complex rent arrears cases Leading on legal disrepair cases Providing and collating evidence to insurers Providing legal advice and guidance to customers Reviewing contract agreements prior to signing or budding Assisting with complex responses to the Housing Ombudsman Requirements of the Senior Legal Officer: Relevant legal qualification Experience in civil litigation, ASB proceedings, relevant court experience, disrepair and commercial property Driving License Social housing experience would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
May 22, 2024
Full time
Senior Legal Officer Doncaster / Hybrid Permanent 37,000 37 hours pw Hamilton Woods Associates are currently recruiting for a Senior Legal Officer for a Housing Association in Doncaster. Responsibilities of the Senior Legal Officer: Advising colleagues on routine ASB, tenancy management and complex rent arrears cases Leading on legal disrepair cases Providing and collating evidence to insurers Providing legal advice and guidance to customers Reviewing contract agreements prior to signing or budding Assisting with complex responses to the Housing Ombudsman Requirements of the Senior Legal Officer: Relevant legal qualification Experience in civil litigation, ASB proceedings, relevant court experience, disrepair and commercial property Driving License Social housing experience would be advantageous To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 22566 The Skills You'll Need: Mandarin to native level, can type simplified Chinese. Relevant Administration or Office Management experience in the UK. Have driving licence (for delegation visit occasionally) Your New Salary: 30-40k, possibly higher depending on experience Job status: Permanent. Office based Location: City of London Administration Officer- What You'll be Doing: Be responsible for administrative and logistic management of the UK office, ensuring effective management of UK office property, meeting coordination, office supplies, vehicle management, fixed asset management, contract administration, and assisting in resolving administrative and living logistics matters for employees. Participate in the reception related works for visiting delegations to the UK, assisting the delegation in successfully fulfilling their outbound mission during their work in the UK. Participate in external public relations liaison, communication, and coordination for the UK office. Contribute to business information research, study and sort out to generate report accordingly. Be responsible for overseeing public safety management and comprehensive risk management in the UK office, compiling monthly public safety reports for overseas, and conducting relevant statistical reporting. Implement human resource management policies of the representative office and conducting relevant statistical reporting. Be responsible for managing expenses, funds, payments, and other financial cashier duties in the UK office, implementing financial management policies of the representative office. Participate in the preparation of the annual budget and develop monthly funding plans. Diligently collect receipts for the UK office and manage financial income and expenditures according to the financial management implementation guidelines of the representative office. Submit documents in the FSS and TMS systems and notify the bank for payment after approval. Ensure the proper creation, review, and storage of accounting records, ledgers, and reports. Organize, print, and archive financial vouchers and documents. Be responsible for liaising with the accounting firm for the calculation of monthly individual income tax and ensuring timely payment of personal income tax and other annual tax settlements for UK office employees. Administration Officer - The Skills You'll Need to Succeed: A minimum of Bachelor degree; MBA/MA/MS is preferable, but not essential Mandarin to native level and can type simplified Chinese. Proficient in English, with strong interpreting and translation skills. Valid driving license in the UK (Not on daily basis, only for delegation visit) Have good computer application, software, and hardware maintenance abilities Have strong organizational coordination and cross-cultural communication skills. Proficient in administrative comprehensive management work with UK practical experience, familiar with international cooperation-related knowledge, well-versed in financial management expertise and practical experience would be preferable. Strong commitment to Health, Safety and Environment. Good knowledge of computer software application and hardware maintenance abilities. Strong ability in organizational coordination and cross-cultural communication skills. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 22, 2024
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 22566 The Skills You'll Need: Mandarin to native level, can type simplified Chinese. Relevant Administration or Office Management experience in the UK. Have driving licence (for delegation visit occasionally) Your New Salary: 30-40k, possibly higher depending on experience Job status: Permanent. Office based Location: City of London Administration Officer- What You'll be Doing: Be responsible for administrative and logistic management of the UK office, ensuring effective management of UK office property, meeting coordination, office supplies, vehicle management, fixed asset management, contract administration, and assisting in resolving administrative and living logistics matters for employees. Participate in the reception related works for visiting delegations to the UK, assisting the delegation in successfully fulfilling their outbound mission during their work in the UK. Participate in external public relations liaison, communication, and coordination for the UK office. Contribute to business information research, study and sort out to generate report accordingly. Be responsible for overseeing public safety management and comprehensive risk management in the UK office, compiling monthly public safety reports for overseas, and conducting relevant statistical reporting. Implement human resource management policies of the representative office and conducting relevant statistical reporting. Be responsible for managing expenses, funds, payments, and other financial cashier duties in the UK office, implementing financial management policies of the representative office. Participate in the preparation of the annual budget and develop monthly funding plans. Diligently collect receipts for the UK office and manage financial income and expenditures according to the financial management implementation guidelines of the representative office. Submit documents in the FSS and TMS systems and notify the bank for payment after approval. Ensure the proper creation, review, and storage of accounting records, ledgers, and reports. Organize, print, and archive financial vouchers and documents. Be responsible for liaising with the accounting firm for the calculation of monthly individual income tax and ensuring timely payment of personal income tax and other annual tax settlements for UK office employees. Administration Officer - The Skills You'll Need to Succeed: A minimum of Bachelor degree; MBA/MA/MS is preferable, but not essential Mandarin to native level and can type simplified Chinese. Proficient in English, with strong interpreting and translation skills. Valid driving license in the UK (Not on daily basis, only for delegation visit) Have good computer application, software, and hardware maintenance abilities Have strong organizational coordination and cross-cultural communication skills. Proficient in administrative comprehensive management work with UK practical experience, familiar with international cooperation-related knowledge, well-versed in financial management expertise and practical experience would be preferable. Strong commitment to Health, Safety and Environment. Good knowledge of computer software application and hardware maintenance abilities. Strong ability in organizational coordination and cross-cultural communication skills. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. So, what are you waiting for? Join a Community that cares about you! More about your role This role is on a 12 month FTC basis. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. For more information, please download our job profile available on our website. This role is agile/home based and, as the majority of your work will focus mainly in the Leeds/Bradford area. More about you We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. The essential criteria for this role are: Drivers licence and access to a vehicle Team player with a positive, can do attitude Excellent communication and time management skills Can demonstrate an understanding of the operating environment and legislation Flexible and adaptable to change Housing background preferred but not essential Experience of working in a fast-paced customer service environment Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
May 22, 2024
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. At Places for People, our Housing Officers are known as Place Managers because they are the go to person in the community. Because Community Matters, our Place Managers play a key role in creating thriving and resilient communities, places where customers feel proud to live. We know that to make this reality, we need to increase visibility and availability of support, which is why we are investing in more frontline roles and reducing the size of Place Manager portfolios and more people to provide specialist support to customers to help them maintain their tenancy and to help reduce anti-social behaviour. So, what are you waiting for? Join a Community that cares about you! More about your role This role is on a 12 month FTC basis. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Tenancy Enforcement Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods. For more information, please download our job profile available on our website. This role is agile/home based and, as the majority of your work will focus mainly in the Leeds/Bradford area. More about you We need you to have excellent communication skills ensuring a polite and courteous manner at all times is paramount to this role - you won't be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up to date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well a commercial approach to what you do, using your initiative and is eager to contribute towards making positive changes. Therefore you should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others deliver an effective service, whilst maintaining your own motivation levels working autonomously. The essential criteria for this role are: Drivers licence and access to a vehicle Team player with a positive, can do attitude Excellent communication and time management skills Can demonstrate an understanding of the operating environment and legislation Flexible and adaptable to change Housing background preferred but not essential Experience of working in a fast-paced customer service environment Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package - 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs - up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
SECURITAS SECURITY SERVICES
Bushmills, County Antrim
Ready to take on a pivotal role in the serene town of Bushmills? Securitas , a trusted leader in the security industry, is seeking dedicated Security Officers for a total of 36.5 hours per week working days, nights and weekends, with an average of 3 shifts per week with the added requirement of possessing a driving license to operate a company vehicle. Securitas is dedicated to your success, providing top-notch training and continuous support. With your driving skills and the convenience of a company vehicle, you'll enhance your ability to maintain security effectively. If you're passionate about security, hold a driving license and have a minimum of 1 years security experience this is an exceptional opportunity to make a meaningful impact in a picturesque location. Join us in our mission to provide exceptional security solutions and ensure the peace of mind of our clients in Bushmills. Start your journey as a Security Officer with the added mobility and apply now! About the Role Responsibilities: Prevent and deter unauthorised access to site. Monitor fire alarms, intruder alarms and CCTV. Conduct external and internal security patrols. Carry out routine tests of security equipment. Maintain all logbooks and records, ensuring all paperwork is completed in a timely fashion and conduct effective handover procedures. Record and report all faults, health and safety hazards and unsafe working practices to management. Provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises. Ensure health and safety procedures are always followed. Report instances of property at risk of being lost, stolen, damaged and/or vandalised. Provide exceptional customer service to clients, visitors, and staff Patrolling vehicles and on foot Alarm and cctv monitoring Lone worker checks Visitor and contractor management Essential Skills SIA Licence Must have a full clean driving license and access to own vehicle. Right to work in the UK Provide a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment Excellent communication skills and a strong customer focus Computer literate Flexible Able to work independently as well as part of a team No current criminal convictions. Punctual and reliable About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website.
May 22, 2024
Full time
Ready to take on a pivotal role in the serene town of Bushmills? Securitas , a trusted leader in the security industry, is seeking dedicated Security Officers for a total of 36.5 hours per week working days, nights and weekends, with an average of 3 shifts per week with the added requirement of possessing a driving license to operate a company vehicle. Securitas is dedicated to your success, providing top-notch training and continuous support. With your driving skills and the convenience of a company vehicle, you'll enhance your ability to maintain security effectively. If you're passionate about security, hold a driving license and have a minimum of 1 years security experience this is an exceptional opportunity to make a meaningful impact in a picturesque location. Join us in our mission to provide exceptional security solutions and ensure the peace of mind of our clients in Bushmills. Start your journey as a Security Officer with the added mobility and apply now! About the Role Responsibilities: Prevent and deter unauthorised access to site. Monitor fire alarms, intruder alarms and CCTV. Conduct external and internal security patrols. Carry out routine tests of security equipment. Maintain all logbooks and records, ensuring all paperwork is completed in a timely fashion and conduct effective handover procedures. Record and report all faults, health and safety hazards and unsafe working practices to management. Provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises. Ensure health and safety procedures are always followed. Report instances of property at risk of being lost, stolen, damaged and/or vandalised. Provide exceptional customer service to clients, visitors, and staff Patrolling vehicles and on foot Alarm and cctv monitoring Lone worker checks Visitor and contractor management Essential Skills SIA Licence Must have a full clean driving license and access to own vehicle. Right to work in the UK Provide a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment Excellent communication skills and a strong customer focus Computer literate Flexible Able to work independently as well as part of a team No current criminal convictions. Punctual and reliable About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website.
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
May 22, 2024
Contractor
A well established facilities maintenance company are looking for a temporary Tenant Liaison Officer to join their team, helping to support on delivering excellent customer service and organising works to be carried out efficently. This position is offering a great opportunity to gain experience in a well recognised company and a quick start. Tenant Liaison Officer Mon-Fri (8-5pm/ 40hours) Temporary - 3 months Birmingham ( office/ site based) 16-18ph via umbrella As a Tenant Liaison Officer, your key responsibilities will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement procedures local community and the Customer Care Department To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department Carry out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate Agree access arrangements with the resident and book appointments to enable the work to their home As the successful Tenanr Liaison Officer, you will have the following: Housing/ Neighbourhood, Customer Liaison/ Resident Liaison/ RLO/ CLO/ TLO experience Experience in the construction industry (preferred) Great customer service experience Have clean UK Drivers License Previous property maintenance or construction experience would be beneficial If you think you would be a suitable fit, please apply directly or contact (phone number removed) for more details.
Head of Products - UK Banking Hybrid Role - 1 day a week in London Role purpose The Head of Products within this growing Shariah-compliant challenger bank will be responsible for leading on the Bank's product strategy and ensuring the Banks offering achieves its financial targets, responsible banking obligations and growing ethical position. This strategy is across both retail and commercial, and the role holder will be managing a team of Product Managers to achieve these goals. Key responsibilities Lead on: Product strategy / improvements, working collaboratively with key internal stakeholders and external partners. Development of innovative new propositions. Customer engagement, journeys, and outcomes. Regulation management / product policies and procedures. Industry insight and management information. Work closely with the Chief Customer Officer to embed a consistent approach to product management across the Bank. Investigate new market opportunities and strategic partnership opportunities. Active member of the Bank's senior leadership team; establishing strong internal relationships with teams across the Bank including the Executive team, Treasury, Finance, Risk and Compliance to ensure business targets are achieved. Play a leading role in the Customer team - work collaboratively with colleagues in our Commercial teams, Marketing and Communications to ensure that our products are promoted effectively. Bank representative and spokesperson on our products for homebuyers, landlords and savers. Member of the Asset & Liabilities Committee (ALCO) - providing strategic oversight on business/market activity. Establish and maintain strong relationships with industry groups such as UK Finance and the Intermediary Mortgage Lenders Association (IMLA). Brand ambassador for the Bank speaking at external events. Lead your team by role modelling values and behaviours. People managers are responsible for completing all colleague life cycle activities such as recruitment; performance review process: providing input and encouraging colleague development with a focus on values, behaviours; wellbeing and to promote and enhance colleague engagement. People managers are also expected to adhere to all policies and procedures and ensure their team function effectively. Skills required Extensive knowledge of the UK banking market, experience of developing products and managing the full end to end lifecycle across a number of business areas in a regulated environment. Flexible and innovative, providing strong, appropriate solutions that are fit for purpose. Ability to negotiate with service providers. Customer focussed. Excellent communication and presentation skill - experience in writing business cases for senior approval i.e., ExCo, ALCO, Board Attention to detail. Ability to work autonomously. Beneficial skills, Knowledge, and experience: Experience/understanding of Islamic Finance. Industry trade body engagement / participation. About the company - Founded in 2007, they are a challenger bank that operates in accordance with Shariah principles, and are one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments. Additional Details They offer highly attractive reward package; the typical benefits include: 25 days holiday entitlement increasing with service Pension Plan Private Medical Insurance Dental Cover Income Protection Life Assurance Employee Referral Bonus Our client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
May 21, 2024
Full time
Head of Products - UK Banking Hybrid Role - 1 day a week in London Role purpose The Head of Products within this growing Shariah-compliant challenger bank will be responsible for leading on the Bank's product strategy and ensuring the Banks offering achieves its financial targets, responsible banking obligations and growing ethical position. This strategy is across both retail and commercial, and the role holder will be managing a team of Product Managers to achieve these goals. Key responsibilities Lead on: Product strategy / improvements, working collaboratively with key internal stakeholders and external partners. Development of innovative new propositions. Customer engagement, journeys, and outcomes. Regulation management / product policies and procedures. Industry insight and management information. Work closely with the Chief Customer Officer to embed a consistent approach to product management across the Bank. Investigate new market opportunities and strategic partnership opportunities. Active member of the Bank's senior leadership team; establishing strong internal relationships with teams across the Bank including the Executive team, Treasury, Finance, Risk and Compliance to ensure business targets are achieved. Play a leading role in the Customer team - work collaboratively with colleagues in our Commercial teams, Marketing and Communications to ensure that our products are promoted effectively. Bank representative and spokesperson on our products for homebuyers, landlords and savers. Member of the Asset & Liabilities Committee (ALCO) - providing strategic oversight on business/market activity. Establish and maintain strong relationships with industry groups such as UK Finance and the Intermediary Mortgage Lenders Association (IMLA). Brand ambassador for the Bank speaking at external events. Lead your team by role modelling values and behaviours. People managers are responsible for completing all colleague life cycle activities such as recruitment; performance review process: providing input and encouraging colleague development with a focus on values, behaviours; wellbeing and to promote and enhance colleague engagement. People managers are also expected to adhere to all policies and procedures and ensure their team function effectively. Skills required Extensive knowledge of the UK banking market, experience of developing products and managing the full end to end lifecycle across a number of business areas in a regulated environment. Flexible and innovative, providing strong, appropriate solutions that are fit for purpose. Ability to negotiate with service providers. Customer focussed. Excellent communication and presentation skill - experience in writing business cases for senior approval i.e., ExCo, ALCO, Board Attention to detail. Ability to work autonomously. Beneficial skills, Knowledge, and experience: Experience/understanding of Islamic Finance. Industry trade body engagement / participation. About the company - Founded in 2007, they are a challenger bank that operates in accordance with Shariah principles, and are one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments. Additional Details They offer highly attractive reward package; the typical benefits include: 25 days holiday entitlement increasing with service Pension Plan Private Medical Insurance Dental Cover Income Protection Life Assurance Employee Referral Bonus Our client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
Customer Care Coordinator - Derby - Permanent - £26,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently, and consistently. What are they looking for Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
May 21, 2024
Full time
Customer Care Coordinator - Derby - Permanent - £26,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. Provide support and advice to sub-contractors. Speak with Site or Constructions teams as necessary to ensure customers queries are answered accurately, efficiently, and consistently. What are they looking for Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions. Experience using CRM systems and inputting data in an office-based setting is essential. Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions.
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
May 21, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong. Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church.We understand that retirement poses significant housing challenges for our clergy and offer modest and affordable retirement housing to those who need our help, through the Boards Housing Services. To ensure a smooth and easy transition from active ministry to retirement, we provide a range of support to our customers. Our Property Team manage repairs and major works to occupied rental and shared ownership properties located throughout England and Wales (around 1,300 homes in total), along with repairs, grounds maintenance and similar services to a small number of communal areas owned by the Board. What you'll be doing We are looking for an experienced and customer focused Property Services Officer, with a clear understanding of property maintenance and management to join our friendly and professional housing team. You will work with business partners and other professionals to deliver an effective property and asset management service that meets the needs of our residents. Working collaboratively with our maintenance partners you will resolve issues, manage priorities, and ensure that work is completed to a high standard on time and within budget. To be successful, you will need excellent people skills, a positive and flexible approach, and the commitment to delivering an outstanding service to our customers at all times. Main duties and responsibilities: As part of a team manage the £1,000,000 property services budget of major unplanned works and repairs to over 1200 properties within the rental portfolio. You will work alongside the Property Services Officers and Complex Case and Voids Managers each of whom manage one of the four regions across England and Wales. You will support the property team by managing specific projects assigned to you by the Property Services Manager across all four regions including; - a) seeking quotations from potential contractors for works including; landscaping (fences, walls, hardstandings and similar), one-off projects such as a kitchen and bathroom renewal and roofline works, and b) managing day to day property activities including insurance claims, planning applications, building control, seeking customer choices, party wall acts and Section 20 notices. To deliver these you will be working with other professionals and where necessary appointing external consultants to manage/advise on these matters on our behalf. For our day-to-day repairs and some major works you will be working with our maintenance partner to deliver a first-class service whilst maintaining best practice and value. You will contribute to contract management of third party providers to build relationships, establish clear processes and guidance, develop clear decision-protocols. For other major works you will work with our in-house Complex Case and Void Managers who are based regionally and who will visit properties, to determine what works are required. You will be required to update residents on major works and to complete case management referrals for internal approval and issue relevant documentation to the works contractors including orders and variations. You will provide excellent customer support at all times, with empathy and understanding, ensuring wellbeing and enabling them to remain in their home. You will manage expectations, communication, and engagement at all levels. In instances when works will involve significant disruption you will work with our Housing Officers to provide alternative accommodation if appropriate. Undertake satisfaction surveys with residents for works undertaken by the Board (using phone/online forms via email as applicable) Work with housing managers and officers to safeguard residents and their families, at all times during major works (ad-hoc or planned) ensuring Health & Safety is paramount Manage complaints in line with policy, responding actively to ensure customer satisfaction and fairness whilst maintaining clear records to enable reporting of KPI's As agreed with the Property Services Manager schedule and arrange regular meetings with key contractors and consultants including ensuring agendas and discussion papers are circulated in advance of the meeting and that accurate notes and action plans are taken at the meeting. Circulate notes and action plans after meetings and follow up on action plans within agreed timescales. Manage transitional change from unplanned major works to planned works programme whilst continuing with business as usual. Provide support and guidance as well as managing communications with customers and the contractor. Be responsible for the day-to-day effective management of property activities ensuring consistent standards of service delivery and value for money, and procuring contractors in line with our procedures. Maintain comprehensive tracking, records & databases of contractors and consultants ensuring periodic reviews relating to performance and competence are undertaken and recorded. Manage the processing of payments within required timescales, to include all departmental accounting functions in relation to works orders, programme and framework orders, credit notes and invoices. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment. Where necessary amend Housing system data or complete appropriate accounting process to reflect data changes. Review requests from residents for consents to undertake their own works. Manage process from application to consent/rejection. When site visits/technical advice is required refer to the Complex Case and Void Manager for the region. Assist in preparation for customer information including newsletters and information leaflets. Obtain customer feedback on services provided. At all times to take responsibility for ensuring the accuracy of data and recorded information in QL and other systems. Upon completion of works ensure all relevant compliance information is provided in a timely manner to our Compliance Team. Update property folders with information such as warranties and scope of work details as applicable. Work with customers to ensure information on the housing management system is up to date and relevant, for example though providing forms for third party consents and updating records. As applicable provide updated data to external repairs contractors and similar. To positively engage in training and development to ensure policy and procedures are maintained and developed, and to ensure consistent standards in service delivery. Provide a range of cross-departmental support functions that assist departmental efficiency and aid relationships with other sections of the department. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Substantial experience of working within a Housing and/or Property Services environment Experience of Asset Management Knowledge of building construction and preventative maintenance Experience of delivering a customer focused service Experience of providing support to residents/tenants Genuine skills in engagement and communication including negotiation and persuasion. IT Literate with previous experience of using Microsoft Office and SAP Real Estate, Plant Maintenance and Finance platforms Skills & Abilities: Good communication, negotiation and liaison skills Attention to detail, ability to follow defined processes and procedures, good record keeping. Good IT skills (MS office products) Ability to work with minimal supervision, whist being organised and self-disciplined. Excellent people skills . click apply for full job details
Are you a skilled and experienced conveyancer looking to take the next step in your career? Conveyancing Direct Property Lawyers are seeking a Compliance Officer to join our dynamic team in Manchester. Key responsibilities of a compliance officer Providing technical support for compliance mailboxes assisting on post completion, legal, AML queries and privacy/data protection incidents. Investigating and managing non-service complaints escalated to the Legal Ombudsman and handling Professional Indemnity Insurance notifications. Identifying root causes of issues and recommending necessary training, policy revisions, or supervision. Assisting various parts of the Compliance function as required. Skills and qualifications required to be a compliance officer Regulated lawyer with 3 years PQE or minimum 5 years of transactional conveyancing experience. Proficiency in Microsoft Office, especially Word, Excel, and Outlook. Excellent communication skills, both verbal and written, with a friendly and approachable demeanor. Strong organisational and time management skills with the ability to multitask effectively. Self-motivated with the capacity to work independently or as part of a team. Benefits of being a compliance officer Competitive salary package Hybrid working available Employee discount on property services such as Estate Agency, Mortgage Services, Conveyancing and Surveying. Perks at Work - Discounts on products and services inc electrical and travel. Access to our Employee Assist Programme - 24 hours, 7 days per week. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
May 21, 2024
Full time
Are you a skilled and experienced conveyancer looking to take the next step in your career? Conveyancing Direct Property Lawyers are seeking a Compliance Officer to join our dynamic team in Manchester. Key responsibilities of a compliance officer Providing technical support for compliance mailboxes assisting on post completion, legal, AML queries and privacy/data protection incidents. Investigating and managing non-service complaints escalated to the Legal Ombudsman and handling Professional Indemnity Insurance notifications. Identifying root causes of issues and recommending necessary training, policy revisions, or supervision. Assisting various parts of the Compliance function as required. Skills and qualifications required to be a compliance officer Regulated lawyer with 3 years PQE or minimum 5 years of transactional conveyancing experience. Proficiency in Microsoft Office, especially Word, Excel, and Outlook. Excellent communication skills, both verbal and written, with a friendly and approachable demeanor. Strong organisational and time management skills with the ability to multitask effectively. Self-motivated with the capacity to work independently or as part of a team. Benefits of being a compliance officer Competitive salary package Hybrid working available Employee discount on property services such as Estate Agency, Mortgage Services, Conveyancing and Surveying. Perks at Work - Discounts on products and services inc electrical and travel. Access to our Employee Assist Programme - 24 hours, 7 days per week. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Job Description Are you a skilled and experienced conveyancer looking to take the next step in your career? Conveyancing Direct Property Lawyers are seeking a Compliance Officer to join our dynamic team in Cardiff. Key responsibilities of a compliance officer Providing technical support for compliance mailboxes assisting on post completion, legal, AML queries and privacy/data protection incidents. Investigating and managing non-service complaints escalated to the Legal Ombudsman and handling Professional Indemnity Insurance notifications. Identifying root causes of issues and recommending necessary training, policy revisions, or supervision. Assisting various parts of the Compliance function as required. Skills and qualifications required to be a compliance officer Regulated lawyer with 3 years PQE or minimum 5 years of transactional conveyancing experience. Proficiency in Microsoft Office, especially Word, Excel, and Outlook. Excellent communication skills, both verbal and written, with a friendly and approachable demeanor. Strong organisational and time management skills with the ability to multitask effectively. Self-motivated with the capacity to work independently or as part of a team. Benefits of being a compliance officer Competitive salary package Hybrid working available Employee discount on property services such as Estate Agency, Mortgage Services, Conveyancing and Surveying. Perks at Work - Discounts on products and services inc electrical and travel. Access to our Employee Assist Programme - 24 hours, 7 days per week. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
May 21, 2024
Full time
Job Description Are you a skilled and experienced conveyancer looking to take the next step in your career? Conveyancing Direct Property Lawyers are seeking a Compliance Officer to join our dynamic team in Cardiff. Key responsibilities of a compliance officer Providing technical support for compliance mailboxes assisting on post completion, legal, AML queries and privacy/data protection incidents. Investigating and managing non-service complaints escalated to the Legal Ombudsman and handling Professional Indemnity Insurance notifications. Identifying root causes of issues and recommending necessary training, policy revisions, or supervision. Assisting various parts of the Compliance function as required. Skills and qualifications required to be a compliance officer Regulated lawyer with 3 years PQE or minimum 5 years of transactional conveyancing experience. Proficiency in Microsoft Office, especially Word, Excel, and Outlook. Excellent communication skills, both verbal and written, with a friendly and approachable demeanor. Strong organisational and time management skills with the ability to multitask effectively. Self-motivated with the capacity to work independently or as part of a team. Benefits of being a compliance officer Competitive salary package Hybrid working available Employee discount on property services such as Estate Agency, Mortgage Services, Conveyancing and Surveying. Perks at Work - Discounts on products and services inc electrical and travel. Access to our Employee Assist Programme - 24 hours, 7 days per week. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Large Housing Association requires a Property Management Officer to manage all aspects of property management and provide a compliant and customer focussed service to residents. Responsibilities: Provide an excellent and accountable property management service to residents Ensure all issues are resolved in a timely and appropriate manner Manage all stakeholder relationships, including contractors, suppliers, managing agents and local authority workers. Identify common issues and develop and implement action plans to meet customer expectations and service levels. Ensure blocks and estates are maintained in good order, carry out regular inspections and take remedial steps where necessary. Diagnose, order and manage repairs across the property patch. Take ownership of making insurance claims and appoint effective and value for money contracts. Take responsibility for setting the service charge budget across the patch and manage expenditure across all schemes, consulting with residents and providing transparency. Take control of income collection in respect of rent and service charges. Lead on case management of formal challenges through channels such as the Housing Ombudsman and County Courts. Attend development meetings of pipeline properties and provide input on property management aspects. Deal with complaints and oversee complex defect cases with appropriate stakeholders. Skills and experience: Experience of working in a customer service environment Comfortable working with strict policies and procedures Experience in leasehold tenure or property would be helpful but not obligatory Excellent communication skills and the ability to write clearly and concisely Successful background in managing multiple stakeholders
May 21, 2024
Seasonal
Large Housing Association requires a Property Management Officer to manage all aspects of property management and provide a compliant and customer focussed service to residents. Responsibilities: Provide an excellent and accountable property management service to residents Ensure all issues are resolved in a timely and appropriate manner Manage all stakeholder relationships, including contractors, suppliers, managing agents and local authority workers. Identify common issues and develop and implement action plans to meet customer expectations and service levels. Ensure blocks and estates are maintained in good order, carry out regular inspections and take remedial steps where necessary. Diagnose, order and manage repairs across the property patch. Take ownership of making insurance claims and appoint effective and value for money contracts. Take responsibility for setting the service charge budget across the patch and manage expenditure across all schemes, consulting with residents and providing transparency. Take control of income collection in respect of rent and service charges. Lead on case management of formal challenges through channels such as the Housing Ombudsman and County Courts. Attend development meetings of pipeline properties and provide input on property management aspects. Deal with complaints and oversee complex defect cases with appropriate stakeholders. Skills and experience: Experience of working in a customer service environment Comfortable working with strict policies and procedures Experience in leasehold tenure or property would be helpful but not obligatory Excellent communication skills and the ability to write clearly and concisely Successful background in managing multiple stakeholders
Project Director - Tier 1 Consultancy Salary £90,000 - £100,000 + Bonus + Benefits Central London Capstone is currently working on behalf of a pure Project Management consultancy, a true tier 1 player in the arena, who is exceptionally busy within the private-sector development space and requires an experienced Project Director to join their London team. The successful candidate will find themselves working in a dynamic and personable team with great exposure to a variety of high-profile projects and clients. With the knowledge that their people are the heart of their business, my client is regarded as a true leader in the construction arena having built the business with the help of the industry's most specialist project management professionals. The Role The role will be to deliver schemes across sectors including large new build office/cut and curve developments and residential schemes. You will be working with some of London's top developer clients from inception through to completion in a consultancy capacity. Ideally, you will have experience of JCT Design and Build contract form and have acted as a Contract Administrator or Employers agent previously. The role will be client-facing and strong written and verbal communication skills will be required. Experience of managing multiple projects, stakeholders, and numerous moving parts at once is essential. Key Responsibilities Experience delivering construction projects from inception through to completion. Reporting into senior stakeholders. Extensive knowledge of JCT Design & Build contract form Experience working as an Employers Agent or Contract Administrator Good working knowledge of all the main project management concepts, tools and techniques Attributes Ideally you will be degree educated and chartered (MRICS, MCIOB,MAPM,RIBA) Minimum of 8 years' experience working for either a developer, consultancy, or construction company A consultative approach Please contact Charlie Hemmings at Capstone Property Recruitment for further information on or Transparency Notice to Prospective Candidates We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. At Capstone Property Recruitment Ltd we respect your Privacy details all of which are set out in our Privacy Policy on our website at .If you don't want to be contacted by us about potential positions that may be of interest to you in the future, then please email our Data Protection Officer at
May 21, 2024
Full time
Project Director - Tier 1 Consultancy Salary £90,000 - £100,000 + Bonus + Benefits Central London Capstone is currently working on behalf of a pure Project Management consultancy, a true tier 1 player in the arena, who is exceptionally busy within the private-sector development space and requires an experienced Project Director to join their London team. The successful candidate will find themselves working in a dynamic and personable team with great exposure to a variety of high-profile projects and clients. With the knowledge that their people are the heart of their business, my client is regarded as a true leader in the construction arena having built the business with the help of the industry's most specialist project management professionals. The Role The role will be to deliver schemes across sectors including large new build office/cut and curve developments and residential schemes. You will be working with some of London's top developer clients from inception through to completion in a consultancy capacity. Ideally, you will have experience of JCT Design and Build contract form and have acted as a Contract Administrator or Employers agent previously. The role will be client-facing and strong written and verbal communication skills will be required. Experience of managing multiple projects, stakeholders, and numerous moving parts at once is essential. Key Responsibilities Experience delivering construction projects from inception through to completion. Reporting into senior stakeholders. Extensive knowledge of JCT Design & Build contract form Experience working as an Employers Agent or Contract Administrator Good working knowledge of all the main project management concepts, tools and techniques Attributes Ideally you will be degree educated and chartered (MRICS, MCIOB,MAPM,RIBA) Minimum of 8 years' experience working for either a developer, consultancy, or construction company A consultative approach Please contact Charlie Hemmings at Capstone Property Recruitment for further information on or Transparency Notice to Prospective Candidates We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. At Capstone Property Recruitment Ltd we respect your Privacy details all of which are set out in our Privacy Policy on our website at .If you don't want to be contacted by us about potential positions that may be of interest to you in the future, then please email our Data Protection Officer at
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board's vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this. What you'll be doing The purpose of this role is to deliver quality customer service, administration and business support across the housing team. The role ensures we meet our financial obligations, working collaboratively with suppliers and colleagues to keep data up to date and so ensuring business critical payments are made on time They will be accountable for delivering across a number priorities including delivery of service, payment management and data management for agreements, leases and demands. Main duties and responsibilities: Customer Service Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service. Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service. Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly . Administration & Service Delivery Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team. Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties. Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information. Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance. Managing retention and disposal of information and files in line with GDPR and departmental policy. Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary. Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team. Create new and amend existing third-party details and ensure the accuracy of recorded information Void (Unoccupied) Property Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax. Provide supporting information to clarify property status and request amended accounts to reflect this. Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties. Challenge where necessary, to ensure value for money and quality of service from suppliers. Manage meter move requests and arrange prompt payment whilst liaising with all involved parties. Finance Transactions Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements. Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise. Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution. Legacy Mortgage Scheme Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks. CW1 Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports. Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly. Systems / Data Management To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams. Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance. Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed. Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required. Business Support Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood. Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done. To organise your work to meet key objectives, on time and to agreed standards. Seeking continuous improvement in the way we deliver services. Responsible along with team members for ensuring continuation of service in the absence of other staff. Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Excellent attention to detail and methodical approach to checking information and detail. Proven experience of operating in a customer facing multi-channel / service environment. Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team. To work collaboratively with and through others. Supporting the wider team with clear communication and direction. Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL Excellent levels of literacy and numeracy . click apply for full job details
May 21, 2024
Full time
The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the Department The Church of England Pensions Board provides retirement services set by the Church of England for those who have served or worked for the Church. The Pensions Board is a charity within which the Housing department provides retirement accommodation and services, but we are not a registered social housing provider, and do not operate as one. The Board's vision is to deliver a professional high quality and efficient service to our customers, respecting their needs and the needs of those who provide us with the money to do this. What you'll be doing The purpose of this role is to deliver quality customer service, administration and business support across the housing team. The role ensures we meet our financial obligations, working collaboratively with suppliers and colleagues to keep data up to date and so ensuring business critical payments are made on time They will be accountable for delivering across a number priorities including delivery of service, payment management and data management for agreements, leases and demands. Main duties and responsibilities: Customer Service Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service. Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service. Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly . Administration & Service Delivery Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team. Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties. Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information. Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance. Managing retention and disposal of information and files in line with GDPR and departmental policy. Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary. Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team. Create new and amend existing third-party details and ensure the accuracy of recorded information Void (Unoccupied) Property Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax. Provide supporting information to clarify property status and request amended accounts to reflect this. Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties. Challenge where necessary, to ensure value for money and quality of service from suppliers. Manage meter move requests and arrange prompt payment whilst liaising with all involved parties. Finance Transactions Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements. Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data. Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise. Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges. Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution. Legacy Mortgage Scheme Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks. CW1 Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports. Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly. Systems / Data Management To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams. Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance. Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed. Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required. Business Support Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood. Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done. To organise your work to meet key objectives, on time and to agreed standards. Seeking continuous improvement in the way we deliver services. Responsible along with team members for ensuring continuation of service in the absence of other staff. Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks. About You The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. Essential Knowledge/Experience Excellent attention to detail and methodical approach to checking information and detail. Proven experience of operating in a customer facing multi-channel / service environment. Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team. To work collaboratively with and through others. Supporting the wider team with clear communication and direction. Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL Excellent levels of literacy and numeracy . click apply for full job details
Schools Premises Officer Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. If the answer is yes, then this is the place for you! We are looking for a Schools Premises Officer to provide an effective and efficient administrative service to approximately 100 schools. This is hybrid-working role, with flexibility to work from home for up to 40% of the working week. Position: Schools Premises Officer Location: Oxford/hybrid Hours: Full-time, 37 hours per week Salary: £40,041.20 to £43,120.75 per annum Contract: Permanent Closing Date: Sunday 2 June 2024 Interview Date: Tuesday 11 June 2024, Oxford The Role We are seeking a Schools Premises Officer to provide an effective and efficient administrative service to approximately 100 schools and ODBE in respect of the delivery of capital projects and property management. This is a key role which will involve working with many different stakeholders across the Diocese, including external consultants, Head teachers, bursars, school business managers, Governing Bodies and their representatives. About You The successful candidate will need to have excellent communication skills and ability to deal with people at all levels to gain trust and maintain good working relationships with key stakeholders; excellent project management skills with the ability to ensure that contracts are carried out within costs, on time and to the correct quality level and good financial budgeting skills to manage the delivery of capital projects. You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins the work it does. However, all staff do have a desire to make a difference. Please note this role does require the post holder to have the ability to travel within a large geographical and sometimes within rural areas where there is no access to public transport when required. The Organisation The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches. Benefits: 25 days holiday per annum, rising each year by one day to a maximum of 30 days In addition to the statutory UK public holidays, the Diocese offers three privilege days Hybrid working Free parking and subsidised on-site café Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution) Electric car and cycle-to-work salary sacrifice schemes Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous sick pay provision Access to low-interest financial services from Churches Mutual Credit Union including loans An attractive modern working environment Only shortlisted candidates will be contacted for interviews. If you do not hear back, your application has not been successful. You may also have experience in areas such as Project Officer, Project Manager, Contracts Manager, Contracts Officer, Contracts Project Officer, Housing Project Officer, Buildings Project Manager, Site Contracts Officer, Premises, Buildings, Site, Contract. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 21, 2024
Full time
Schools Premises Officer Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. If the answer is yes, then this is the place for you! We are looking for a Schools Premises Officer to provide an effective and efficient administrative service to approximately 100 schools. This is hybrid-working role, with flexibility to work from home for up to 40% of the working week. Position: Schools Premises Officer Location: Oxford/hybrid Hours: Full-time, 37 hours per week Salary: £40,041.20 to £43,120.75 per annum Contract: Permanent Closing Date: Sunday 2 June 2024 Interview Date: Tuesday 11 June 2024, Oxford The Role We are seeking a Schools Premises Officer to provide an effective and efficient administrative service to approximately 100 schools and ODBE in respect of the delivery of capital projects and property management. This is a key role which will involve working with many different stakeholders across the Diocese, including external consultants, Head teachers, bursars, school business managers, Governing Bodies and their representatives. About You The successful candidate will need to have excellent communication skills and ability to deal with people at all levels to gain trust and maintain good working relationships with key stakeholders; excellent project management skills with the ability to ensure that contracts are carried out within costs, on time and to the correct quality level and good financial budgeting skills to manage the delivery of capital projects. You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins the work it does. However, all staff do have a desire to make a difference. Please note this role does require the post holder to have the ability to travel within a large geographical and sometimes within rural areas where there is no access to public transport when required. The Organisation The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches. Benefits: 25 days holiday per annum, rising each year by one day to a maximum of 30 days In addition to the statutory UK public holidays, the Diocese offers three privilege days Hybrid working Free parking and subsidised on-site café Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution) Electric car and cycle-to-work salary sacrifice schemes Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous sick pay provision Access to low-interest financial services from Churches Mutual Credit Union including loans An attractive modern working environment Only shortlisted candidates will be contacted for interviews. If you do not hear back, your application has not been successful. You may also have experience in areas such as Project Officer, Project Manager, Contracts Manager, Contracts Officer, Contracts Project Officer, Housing Project Officer, Buildings Project Manager, Site Contracts Officer, Premises, Buildings, Site, Contract. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Your World Recruitment Ltd
Great Shelford, Cambridgeshire
Security Officer Location: Cambridge Job Type: Temporary Duration of booking: This is a temporary role with no end date given. Proposed start date: ASAP Sector: Healthcare Base: Hospital Band: 3 Working Days and Hours: Our client is looking for candidates who can work up to 5 shifts per week for the following days and hours, we would prefer candidates to work the same working hours rather than mixing up the shifts: Monday to Sunday 7am to 7pm (Days) Monday to Sunday 7pm to 7am (Nights) Monday to Sunday 4pm to 12.30am Pay Rates: Any hours worked between these times will be paid as followed: Days - Monday to Friday, 6am-8pm - 12.82 paye inclusive of holiday pay Nights - Monday to Friday, 8pm-6am/Saturday - 16.50 paye inclusive of holiday pay Sunday / Bank Holiday - 20.50 paye inclusive of holiday pay Job Purpose: The role of a Security Officer is to support the Trust Security department in the delivery of security services to the Trust. The post holder will provide direct immediate response to all Trust security incidents, managing the situation as the first responder, and making assessments for wider escalation in keeping with a security and healthcare environment. The post holder will be involved daily in high level impact & intense situations, requiring the regular use of conflict management and physical intervention, resulting in a physical and mentally demanding role. The post-holder will provide a security presence by undertaking regular patrols, both externally and internally, around the Trust, interacting with site users, observing for any suspicious activity, and undertaking dynamic risk assessments of the situation to deal with as appropriate. The post-holder is responsible for maintaining a professional approach to their work and responding in a rapid manner to all security and emergency incidents. Duties Work with the management team in the delivery of a 24/7 security service within the Trust and to assist and support colleagues within the clinical and non-clinical services. Demonstrate excellent communication, customer service, negotiation, and interpersonal skills in all contacts with staff, contractors, patients, and visitors and external bodies in respect of cultural and language difficulties, whether communicating verbally, in writing, or by electronic means. Providing initial response, attend all emergency assistance responses, thus engaging directly with patients through both verbal and non-verbal communication, and when required, use physical intervention either individually or as part of a team, to mitigate risk and harm to life and property. Respond to alarm activations in support of Trust staff and property, taking immediate decision making and actions in relation to occurrence, and escalating incident management accordingly. Carry out investigations (including gathering of information/evidence) involving theft, assault or criminal (malicious intent), from across the site. Ensure general safety of the site and external premises; reporting any concerns to the relevant departments and ensuring where possible safety precautions are in place prior to any fixes. Provide dedicated support in dealing with emergency situations such as Major Incidents and/or Critical Internal Incidents. The post holder will be expected to remain calm and polite under pressure offering solutions and/or escalating as appropriate. Liaise and communicate with varying departments, Trust staff, patients, visitors and contractors as part of their daily duties, ensuring a professional and courteous service as well as dealing with general queries, customer satisfaction, complaints and any other service issues that may arise. Deal with sometimes complex, sensitive and often contentious issues when delivering the Security service. Maintain full and accurate records on paper and/or electronical means of all work the post holder is responsible. Notify the Police of on-going incidents where their intervention is required or a crime reference number needs obtaining. Escort medical/clinical personnel who accompany patients around the Trust and/or where staff requests safety escorts for welfare purposes. Undertake traffic management to support the vehicle flow around the site, as well as car parking congestion; and in support, identify and appropriately manage illegal parking or poor traffic practices through the issuing of fixed penalty notices. Manage access control across the Trust by key unlock/lock requests, and support with access control management issues. Support in the management of intercoms across the Trust at main entrances, as well as specific intercoms and barriers for a number of the carparks across the site. Challenge any persons behaving in an inappropriate manner. Support security investigations, at times being the first point of contact, gathering on-going information and evidence; and following investigative steps throughout the entire process, with follow up actions as identified from lessons learnt. Collect, report and document lost property from across the site. Undertake any other reasonable management requests as and when required to ensure service needs are met Qualifications, Skills and Experience SIA Validation and Accreditation (Security Industry Authority) Significant Customer Service experience Working in a physically and mentally demanding role Working within a large and widespread environment requiring high levels of fitness PC literate (word, excel, outlook) Confidentiality and discretion Questions Do you have experience working as a Security Officer? Are you happy to up to 5 shifts per week Monday to Sunday 7am to 7pm? Are you happy to up to 5 shifts per week Monday to Sunday 7pm to 7am? Are you happy to up to 5 shifts per week Monday to Sunday 4pm to 12.30am? Do you have a valid in date SIA check?
May 21, 2024
Seasonal
Security Officer Location: Cambridge Job Type: Temporary Duration of booking: This is a temporary role with no end date given. Proposed start date: ASAP Sector: Healthcare Base: Hospital Band: 3 Working Days and Hours: Our client is looking for candidates who can work up to 5 shifts per week for the following days and hours, we would prefer candidates to work the same working hours rather than mixing up the shifts: Monday to Sunday 7am to 7pm (Days) Monday to Sunday 7pm to 7am (Nights) Monday to Sunday 4pm to 12.30am Pay Rates: Any hours worked between these times will be paid as followed: Days - Monday to Friday, 6am-8pm - 12.82 paye inclusive of holiday pay Nights - Monday to Friday, 8pm-6am/Saturday - 16.50 paye inclusive of holiday pay Sunday / Bank Holiday - 20.50 paye inclusive of holiday pay Job Purpose: The role of a Security Officer is to support the Trust Security department in the delivery of security services to the Trust. The post holder will provide direct immediate response to all Trust security incidents, managing the situation as the first responder, and making assessments for wider escalation in keeping with a security and healthcare environment. The post holder will be involved daily in high level impact & intense situations, requiring the regular use of conflict management and physical intervention, resulting in a physical and mentally demanding role. The post-holder will provide a security presence by undertaking regular patrols, both externally and internally, around the Trust, interacting with site users, observing for any suspicious activity, and undertaking dynamic risk assessments of the situation to deal with as appropriate. The post-holder is responsible for maintaining a professional approach to their work and responding in a rapid manner to all security and emergency incidents. Duties Work with the management team in the delivery of a 24/7 security service within the Trust and to assist and support colleagues within the clinical and non-clinical services. Demonstrate excellent communication, customer service, negotiation, and interpersonal skills in all contacts with staff, contractors, patients, and visitors and external bodies in respect of cultural and language difficulties, whether communicating verbally, in writing, or by electronic means. Providing initial response, attend all emergency assistance responses, thus engaging directly with patients through both verbal and non-verbal communication, and when required, use physical intervention either individually or as part of a team, to mitigate risk and harm to life and property. Respond to alarm activations in support of Trust staff and property, taking immediate decision making and actions in relation to occurrence, and escalating incident management accordingly. Carry out investigations (including gathering of information/evidence) involving theft, assault or criminal (malicious intent), from across the site. Ensure general safety of the site and external premises; reporting any concerns to the relevant departments and ensuring where possible safety precautions are in place prior to any fixes. Provide dedicated support in dealing with emergency situations such as Major Incidents and/or Critical Internal Incidents. The post holder will be expected to remain calm and polite under pressure offering solutions and/or escalating as appropriate. Liaise and communicate with varying departments, Trust staff, patients, visitors and contractors as part of their daily duties, ensuring a professional and courteous service as well as dealing with general queries, customer satisfaction, complaints and any other service issues that may arise. Deal with sometimes complex, sensitive and often contentious issues when delivering the Security service. Maintain full and accurate records on paper and/or electronical means of all work the post holder is responsible. Notify the Police of on-going incidents where their intervention is required or a crime reference number needs obtaining. Escort medical/clinical personnel who accompany patients around the Trust and/or where staff requests safety escorts for welfare purposes. Undertake traffic management to support the vehicle flow around the site, as well as car parking congestion; and in support, identify and appropriately manage illegal parking or poor traffic practices through the issuing of fixed penalty notices. Manage access control across the Trust by key unlock/lock requests, and support with access control management issues. Support in the management of intercoms across the Trust at main entrances, as well as specific intercoms and barriers for a number of the carparks across the site. Challenge any persons behaving in an inappropriate manner. Support security investigations, at times being the first point of contact, gathering on-going information and evidence; and following investigative steps throughout the entire process, with follow up actions as identified from lessons learnt. Collect, report and document lost property from across the site. Undertake any other reasonable management requests as and when required to ensure service needs are met Qualifications, Skills and Experience SIA Validation and Accreditation (Security Industry Authority) Significant Customer Service experience Working in a physically and mentally demanding role Working within a large and widespread environment requiring high levels of fitness PC literate (word, excel, outlook) Confidentiality and discretion Questions Do you have experience working as a Security Officer? Are you happy to up to 5 shifts per week Monday to Sunday 7am to 7pm? Are you happy to up to 5 shifts per week Monday to Sunday 7pm to 7am? Are you happy to up to 5 shifts per week Monday to Sunday 4pm to 12.30am? Do you have a valid in date SIA check?
PLEASE NOTE THERE IS AN OCCUPATIONAL REQUIREMENT FOR FEMALE OFFICERS DUE TO THE NEED TO SEARCH FEMALE STAFF AND VISITORS ENTERING AND LEAVING THE WAREHOUSE. YOU MUST BE ABLE TO WORK 4 ON 4 OFF DAY SHIFT AND HAVE ACCESS TO YOUR OWN VEHICLE TO TRAVEL TO EACH SITE. Job Objectives & Responsibilities To protect our customer's property, people and / or assets by providing security services indirect accordance with the sites published assignment instructions(AI's) and any subsequent changes. Delivering results that meet and/ or exceed the key performance indicators / service level agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development. Main Duties Management of access control. Meeting and greeting all individuals who attend site. Conducting internal and external patrols, checking for signs of damage, vandalism, theft. Communicating effectively with colleagues, client personnel and Management. Management of keys and passes issue and return. Dealing with site alarms. Monitoring of CCTV systems and following procedures in the event of an incident. Production and submission of incident reports. Keeping records of site activity through the Daily Occurrence Book. Locking/Unlocking site. Any other requests as communicated with client personnel. Training: Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure your new your license 16 weeks before expiry. Security and Health & Safety Look out for and to immediately report any Health & Safety hazards or potential hazards onsite. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers Complete an accurate detailed notebook entry as soon as possible after any incident which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to the client. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). To call emergency services and Communication Centre store portal incidents. Shift pattern 4 on 4 off night shifts - 19:00-07:00 Monday to Friday 11.73 Nightshift Weekend availability
May 21, 2024
Contractor
PLEASE NOTE THERE IS AN OCCUPATIONAL REQUIREMENT FOR FEMALE OFFICERS DUE TO THE NEED TO SEARCH FEMALE STAFF AND VISITORS ENTERING AND LEAVING THE WAREHOUSE. YOU MUST BE ABLE TO WORK 4 ON 4 OFF DAY SHIFT AND HAVE ACCESS TO YOUR OWN VEHICLE TO TRAVEL TO EACH SITE. Job Objectives & Responsibilities To protect our customer's property, people and / or assets by providing security services indirect accordance with the sites published assignment instructions(AI's) and any subsequent changes. Delivering results that meet and/ or exceed the key performance indicators / service level agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development. Main Duties Management of access control. Meeting and greeting all individuals who attend site. Conducting internal and external patrols, checking for signs of damage, vandalism, theft. Communicating effectively with colleagues, client personnel and Management. Management of keys and passes issue and return. Dealing with site alarms. Monitoring of CCTV systems and following procedures in the event of an incident. Production and submission of incident reports. Keeping records of site activity through the Daily Occurrence Book. Locking/Unlocking site. Any other requests as communicated with client personnel. Training: Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure your new your license 16 weeks before expiry. Security and Health & Safety Look out for and to immediately report any Health & Safety hazards or potential hazards onsite. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers Complete an accurate detailed notebook entry as soon as possible after any incident which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to the client. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). To call emergency services and Communication Centre store portal incidents. Shift pattern 4 on 4 off night shifts - 19:00-07:00 Monday to Friday 11.73 Nightshift Weekend availability
JOB DESCRIPTION About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Corporate Security Team at our Head Office in Leicestershire. The Corporate Security Officer will offer a one stop approach to all security related issues across corporate sites, stores and its assets. The corporate role is diverse and includes the daily management of multiple security technologies namely, CCTV, Intruder and fire alarm systems, as well supporting the business through the use of monitoring platforms. Regular engagement with external suppliers is expected as is regular contact with the stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure that Next's property, people and premises remain protected and within a secure environment. You may be required to travel to and work from other sites within Leicestershire Main Tasks: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaising with store staff, third party contractors and the emergency services where necessary. To assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assisting and advising The Keyholding Company operatives that attend our sites ensuring compliance to set KPI's/SLA's To ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. To work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. To assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. To maintain accurate records and carry out audits on the access and Security systems that are in place. To carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor To assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. To support Next Plc with any external events that are organised where a security presence is required. Communication The ability to communicate effectively at all levels, passing on all relevant information needed to take appropriate action, without unnecessarily holding back vital information. To have good interpersonal skills especially communication and confidence when resolving complicated issues and inquiries. About you: Have the ability to demonstrate an understanding of monitoring technology within the retail industry notably CCTV, intruder and fire remote monitoring A thorough understanding of alarm/CCTV software Highly organised with the ability to multitask and prioritise activities Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills Competent in the use of Microsoft packages and Google As an integral part of the Hub team, the job holder must have highly developed skills in personal and written communications and have the organisational and administrative ability to control the requirements of the department. An understanding of the requirements to be achieved through the use of fire alarm systems, intruder alarm systems and CCTV. Excellent analytical skills to evaluate the information gathered and prioritise activity. Strong written skills for reports, incidents and presentations Excellent interpersonal skills, and ability to liaise with colleagues at differing levels Resourceful and creative, able to support the delivery of proactive initiatives within the Security Solution Team A full clean driving licence is required ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
May 21, 2024
Full time
JOB DESCRIPTION About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Corporate Security Team at our Head Office in Leicestershire. The Corporate Security Officer will offer a one stop approach to all security related issues across corporate sites, stores and its assets. The corporate role is diverse and includes the daily management of multiple security technologies namely, CCTV, Intruder and fire alarm systems, as well supporting the business through the use of monitoring platforms. Regular engagement with external suppliers is expected as is regular contact with the stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure that Next's property, people and premises remain protected and within a secure environment. You may be required to travel to and work from other sites within Leicestershire Main Tasks: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaising with store staff, third party contractors and the emergency services where necessary. To assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assisting and advising The Keyholding Company operatives that attend our sites ensuring compliance to set KPI's/SLA's To ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. To work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. To assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. To maintain accurate records and carry out audits on the access and Security systems that are in place. To carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor To assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. To support Next Plc with any external events that are organised where a security presence is required. Communication The ability to communicate effectively at all levels, passing on all relevant information needed to take appropriate action, without unnecessarily holding back vital information. To have good interpersonal skills especially communication and confidence when resolving complicated issues and inquiries. About you: Have the ability to demonstrate an understanding of monitoring technology within the retail industry notably CCTV, intruder and fire remote monitoring A thorough understanding of alarm/CCTV software Highly organised with the ability to multitask and prioritise activities Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills Competent in the use of Microsoft packages and Google As an integral part of the Hub team, the job holder must have highly developed skills in personal and written communications and have the organisational and administrative ability to control the requirements of the department. An understanding of the requirements to be achieved through the use of fire alarm systems, intruder alarm systems and CCTV. Excellent analytical skills to evaluate the information gathered and prioritise activity. Strong written skills for reports, incidents and presentations Excellent interpersonal skills, and ability to liaise with colleagues at differing levels Resourceful and creative, able to support the delivery of proactive initiatives within the Security Solution Team A full clean driving licence is required ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
JOB DESCRIPTION About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Corporate Security Team at our Head Office in Leicestershire. The Corporate Security Officer will offer a one stop approach to all security related issues across corporate sites, stores and its assets. The corporate role is diverse and includes the daily management of multiple security technologies namely, CCTV, Intruder and fire alarm systems, as well supporting the business through the use of monitoring platforms. Regular engagement with external suppliers is expected as is regular contact with the stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure that Next's property, people and premises remain protected and within a secure environment. You may be required to travel to and work from other sites within Leicestershire Main Tasks: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaising with store staff, third party contractors and the emergency services where necessary. To assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assisting and advising The Keyholding Company operatives that attend our sites ensuring compliance to set KPI's/SLA's To ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. To work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. To assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. To maintain accurate records and carry out audits on the access and Security systems that are in place. To carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor To assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. To support Next Plc with any external events that are organised where a security presence is required. Communication The ability to communicate effectively at all levels, passing on all relevant information needed to take appropriate action, without unnecessarily holding back vital information. To have good interpersonal skills especially communication and confidence when resolving complicated issues and inquiries. About you: Have the ability to demonstrate an understanding of monitoring technology within the retail industry notably CCTV, intruder and fire remote monitoring A thorough understanding of alarm/CCTV software Highly organised with the ability to multitask and prioritise activities Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills Competent in the use of Microsoft packages and Google As an integral part of the Hub team, the job holder must have highly developed skills in personal and written communications and have the organisational and administrative ability to control the requirements of the department. An understanding of the requirements to be achieved through the use of fire alarm systems, intruder alarm systems and CCTV. Excellent analytical skills to evaluate the information gathered and prioritise activity. Strong written skills for reports, incidents and presentations Excellent interpersonal skills, and ability to liaise with colleagues at differing levels Resourceful and creative, able to support the delivery of proactive initiatives within the Security Solution Team A full clean driving licence is required ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
May 21, 2024
Full time
JOB DESCRIPTION About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Corporate Security Team at our Head Office in Leicestershire. The Corporate Security Officer will offer a one stop approach to all security related issues across corporate sites, stores and its assets. The corporate role is diverse and includes the daily management of multiple security technologies namely, CCTV, Intruder and fire alarm systems, as well supporting the business through the use of monitoring platforms. Regular engagement with external suppliers is expected as is regular contact with the stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure that Next's property, people and premises remain protected and within a secure environment. You may be required to travel to and work from other sites within Leicestershire Main Tasks: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaising with store staff, third party contractors and the emergency services where necessary. To assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assisting and advising The Keyholding Company operatives that attend our sites ensuring compliance to set KPI's/SLA's To ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. To work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. To assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. To maintain accurate records and carry out audits on the access and Security systems that are in place. To carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor To assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. To support Next Plc with any external events that are organised where a security presence is required. Communication The ability to communicate effectively at all levels, passing on all relevant information needed to take appropriate action, without unnecessarily holding back vital information. To have good interpersonal skills especially communication and confidence when resolving complicated issues and inquiries. About you: Have the ability to demonstrate an understanding of monitoring technology within the retail industry notably CCTV, intruder and fire remote monitoring A thorough understanding of alarm/CCTV software Highly organised with the ability to multitask and prioritise activities Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills Competent in the use of Microsoft packages and Google As an integral part of the Hub team, the job holder must have highly developed skills in personal and written communications and have the organisational and administrative ability to control the requirements of the department. An understanding of the requirements to be achieved through the use of fire alarm systems, intruder alarm systems and CCTV. Excellent analytical skills to evaluate the information gathered and prioritise activity. Strong written skills for reports, incidents and presentations Excellent interpersonal skills, and ability to liaise with colleagues at differing levels Resourceful and creative, able to support the delivery of proactive initiatives within the Security Solution Team A full clean driving licence is required ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Job Reference: /SC/16-05/1165/5 Job Title: Security Manager Location: 6 Nicholsons Lane, Maidenhead Pay Rate: £17.50 Hours per week: Monday, Tuesday, Thursday, Friday, Saturday - 07:30 - 17:30 - 50 hours per week Business Overview OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Job Overview We are currently recruiting a Security Manager to join our passionate and driven team based at our client's site the Nicholsons Shopping Centre, Within the Maidenhead region. MAIN PURPOSE/OBJECTIVES OF SECURITY PRESENCE To maintain a safe and secure environment for the staff, tenants and public. To guard against loss or damage to the property. To act as the first line of reaction in the event of an emergency. To assist the Nicholsons Shopping Centre Management team in providing a quality service to the tenants, staff, contractors and the public. SITE MANAGEMENT Management of the overall standards of work carried out by the security staff in line with client expectations. Act as deputy in the absence of Savills Centre Management team. To assist the client as required, manage the Nicholsons Shopping Centre, within the agreed limitations. To ensure Business continuity plans are up to date including Tenant head office/area manager emergency contact information. To assist the client manage security and safety related contractors, i.e., fire & sprinkler systems, intruder alarm systems and CCTV systems, ensuring that service visits take place in line with contractual expectations. Conduct weekly testing of the Centre Sprinkler system and record. To assist the client with event management planning and delivery. To produce Condition reports for new tenants, temporary or otherwise, on entering and departing from a Centre unit. Attend Centre Management and OCS/Client meetings, recording minutes as required. Attend and contribute to the Site Health & Safety committee, action as required thereafter. Facilitate the inspection regime required to complete the Savills daily site safety check sheet. Ensure that the service deck parking rules and guidance are up to date and adhered to. To assist with the site Health & Safety regime, with a good working understanding to at least IOSH level, compiling and reviewing Risk Assessments and method statements as required. Ensure that the client receives the standard of service in accordance with the contract and assignment instructions. To carry out Recruitment selection interviews as required To manage the development of the service and the training and development of staff in accordance with plans. To provide ongoing mentoring and performance coaching to the site security team. Complete the appropriate level Of OCS "Site Safe Inspections" and staff "My Review" reports. Ensure that all site staff have the appropriate level of fire training Ensure that security staff have the appropriate level "law" training and how the law interacts with their daily duties. Ensure that all staff have individual responsibilities and periodic duties to perform. Management of the grievance and disciplinary in line with the OCS Group Ltd procedures. To reduce labour turnover. To promote best practice and to improve service delivery standards To roster security officer duties, and to manage staff working hours in accordance with the Working Time Directive 2000/34/EC delivering the optimum operational outcome to the client. To manage staff welfare and to ensure that work practices comply to agreed levels in accordance with the Health & Safety at work etc. Act 1974. To manage the CCTV and Data library, in accordance with the Data Protection Act 1998. Maintaining the appropriate and correct level of data transfer documentation in line with the clients and legal requirements. To ensure assignment instructions are kept up to date and relevant. To ensure that Unit key holder and other relevant contact information is up to date. To ensure that Savills and OCS emergency escalation processes are up to date, known and understood. To assist the client in the management of all contractors, by monitoring their compliance with the requirements of the client. Online reporting and recording using bespoke software: Partner patrol management system, Time gate, Myview & Data Station. RECORD KEEPING & MONITORING Assignment log Incident reports Accident reports Lost property Faults and damages Key controls Out of hours tenant trading Savills daily Site safety checklist Fire alarm testing log Weekly sprinkler testing log Tenant contact list Training records Sickness & holiday ANNUAL TASKS Business Continuity SOP's / Assignment Instructions H & S Risk Assessments Staff Appraisals BENEFITS Access to high street discountsRecognition scheme 'OCS Stars'Training and Development- apprenticeships, e-learningAccess to our Employee Assistance Programme- 24-7 Wellbeing SupportWide range of retail discountsDiscounted gym membershipJoin our Cycle to Work schemeAccess to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our eventsAccess to internal Mental Health First Aiders
May 21, 2024
Full time
Job Reference: /SC/16-05/1165/5 Job Title: Security Manager Location: 6 Nicholsons Lane, Maidenhead Pay Rate: £17.50 Hours per week: Monday, Tuesday, Thursday, Friday, Saturday - 07:30 - 17:30 - 50 hours per week Business Overview OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Job Overview We are currently recruiting a Security Manager to join our passionate and driven team based at our client's site the Nicholsons Shopping Centre, Within the Maidenhead region. MAIN PURPOSE/OBJECTIVES OF SECURITY PRESENCE To maintain a safe and secure environment for the staff, tenants and public. To guard against loss or damage to the property. To act as the first line of reaction in the event of an emergency. To assist the Nicholsons Shopping Centre Management team in providing a quality service to the tenants, staff, contractors and the public. SITE MANAGEMENT Management of the overall standards of work carried out by the security staff in line with client expectations. Act as deputy in the absence of Savills Centre Management team. To assist the client as required, manage the Nicholsons Shopping Centre, within the agreed limitations. To ensure Business continuity plans are up to date including Tenant head office/area manager emergency contact information. To assist the client manage security and safety related contractors, i.e., fire & sprinkler systems, intruder alarm systems and CCTV systems, ensuring that service visits take place in line with contractual expectations. Conduct weekly testing of the Centre Sprinkler system and record. To assist the client with event management planning and delivery. To produce Condition reports for new tenants, temporary or otherwise, on entering and departing from a Centre unit. Attend Centre Management and OCS/Client meetings, recording minutes as required. Attend and contribute to the Site Health & Safety committee, action as required thereafter. Facilitate the inspection regime required to complete the Savills daily site safety check sheet. Ensure that the service deck parking rules and guidance are up to date and adhered to. To assist with the site Health & Safety regime, with a good working understanding to at least IOSH level, compiling and reviewing Risk Assessments and method statements as required. Ensure that the client receives the standard of service in accordance with the contract and assignment instructions. To carry out Recruitment selection interviews as required To manage the development of the service and the training and development of staff in accordance with plans. To provide ongoing mentoring and performance coaching to the site security team. Complete the appropriate level Of OCS "Site Safe Inspections" and staff "My Review" reports. Ensure that all site staff have the appropriate level of fire training Ensure that security staff have the appropriate level "law" training and how the law interacts with their daily duties. Ensure that all staff have individual responsibilities and periodic duties to perform. Management of the grievance and disciplinary in line with the OCS Group Ltd procedures. To reduce labour turnover. To promote best practice and to improve service delivery standards To roster security officer duties, and to manage staff working hours in accordance with the Working Time Directive 2000/34/EC delivering the optimum operational outcome to the client. To manage staff welfare and to ensure that work practices comply to agreed levels in accordance with the Health & Safety at work etc. Act 1974. To manage the CCTV and Data library, in accordance with the Data Protection Act 1998. Maintaining the appropriate and correct level of data transfer documentation in line with the clients and legal requirements. To ensure assignment instructions are kept up to date and relevant. To ensure that Unit key holder and other relevant contact information is up to date. To ensure that Savills and OCS emergency escalation processes are up to date, known and understood. To assist the client in the management of all contractors, by monitoring their compliance with the requirements of the client. Online reporting and recording using bespoke software: Partner patrol management system, Time gate, Myview & Data Station. RECORD KEEPING & MONITORING Assignment log Incident reports Accident reports Lost property Faults and damages Key controls Out of hours tenant trading Savills daily Site safety checklist Fire alarm testing log Weekly sprinkler testing log Tenant contact list Training records Sickness & holiday ANNUAL TASKS Business Continuity SOP's / Assignment Instructions H & S Risk Assessments Staff Appraisals BENEFITS Access to high street discountsRecognition scheme 'OCS Stars'Training and Development- apprenticeships, e-learningAccess to our Employee Assistance Programme- 24-7 Wellbeing SupportWide range of retail discountsDiscounted gym membershipJoin our Cycle to Work schemeAccess to "CHROMA", our internal colleague-led diversity and inclusion community - join a committee or take part in our eventsAccess to internal Mental Health First Aiders
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience. We are looking for a Landlord Liaison Officer this role will be: SL1 2EJ The right candidate will: In this role, you will play a critical part in supporting individuals who have been placed off the streets to transition into more suitable and long-term accommodations. Your primary responsibilities will involve procuring privately rented properties, building positive relationships with landlords and property agents, and effectively managing accommodation placements. Identify and secure privately rented properties suitable for accommodating individuals who have experienced homelessness, in line with program requirements and budget constraints. Negotiate lease agreements and terms with property owners and agents, ensuring compliance with all relevant regulations and standards. Cultivate and maintain positive working relationships with local landlords, property agents, and housing providers. Act as the main point of contact for landlords and agents, addressing any concerns or issues related to placements promptly and professionally. Oversee the day-to-day management of properties, ensuring they are well-maintained and meet the needs of residents. Collaborate with the Rough Sleeping team to match clients with appropriate accommodation options. Facilitate the moving-in process, including licence agreements or ASTs signing, property orientation, and tenant support. We require the following: Qualification in real estate or a related field preferred. Proven experience in property procurement, real estate, or housing management. Excellent negotiation and interpersonal skills, with the ability to establish and maintain positive relationships with landlords and property agents. Knowledge of housing regulations, tenant rights, and housing support services. Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. Effective communication and problem-solving abilities. Proficiency in relevant software and data management systems. A valid driver's licence and access to personal transportation may be required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
May 21, 2024
Contractor
Good Afternoon, I am currently representing Slough Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 19.00 which is negotiable dependent upon experience. We are looking for a Landlord Liaison Officer this role will be: SL1 2EJ The right candidate will: In this role, you will play a critical part in supporting individuals who have been placed off the streets to transition into more suitable and long-term accommodations. Your primary responsibilities will involve procuring privately rented properties, building positive relationships with landlords and property agents, and effectively managing accommodation placements. Identify and secure privately rented properties suitable for accommodating individuals who have experienced homelessness, in line with program requirements and budget constraints. Negotiate lease agreements and terms with property owners and agents, ensuring compliance with all relevant regulations and standards. Cultivate and maintain positive working relationships with local landlords, property agents, and housing providers. Act as the main point of contact for landlords and agents, addressing any concerns or issues related to placements promptly and professionally. Oversee the day-to-day management of properties, ensuring they are well-maintained and meet the needs of residents. Collaborate with the Rough Sleeping team to match clients with appropriate accommodation options. Facilitate the moving-in process, including licence agreements or ASTs signing, property orientation, and tenant support. We require the following: Qualification in real estate or a related field preferred. Proven experience in property procurement, real estate, or housing management. Excellent negotiation and interpersonal skills, with the ability to establish and maintain positive relationships with landlords and property agents. Knowledge of housing regulations, tenant rights, and housing support services. Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. Effective communication and problem-solving abilities. Proficiency in relevant software and data management systems. A valid driver's licence and access to personal transportation may be required. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,