Description About the Role An exciting vacancy has arisen in our resort's Facilities department. You will be responsible for maintaining our Splash Waterworld, Ocean Hotel Spa facility and all wet interactive areas here at Butlin's Bognor Regis. Playing a crucial role for our guests you will implement and follow a planned preventative maintenance strategy, carry out chemical control and stock management and cover all technical management of our large wet spa areas, outside water features, wet play areas and ponds. You will manage contractors and have a specialist routine with regards to maintenance planning and liaise with the Facilities Leadership team with day-to-day challenges. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You should have a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards. Ensuring safe working practises by complying with current legislation, maximising opportunities to improve energy efficiency and the management of safety records and annual safety works. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We're looking for someone who has previous experience in a facilities environment with either a mechanical or electrical qualification and experience of working in and / or running a swimming pool plant room environment. You should have a good working knowledge of swimming pool technical policies and a Pool Plant Manager's License is desirable but not essential. You should have a passion for self-development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours where required within a business that operates 7 days a week. Have a problem-solving attitude and be able to think outside the box alongside excellent planning and organisational skills, you will play a part in supporting the wider Facilities leadership team. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 21, 2024
Full time
Description About the Role An exciting vacancy has arisen in our resort's Facilities department. You will be responsible for maintaining our Splash Waterworld, Ocean Hotel Spa facility and all wet interactive areas here at Butlin's Bognor Regis. Playing a crucial role for our guests you will implement and follow a planned preventative maintenance strategy, carry out chemical control and stock management and cover all technical management of our large wet spa areas, outside water features, wet play areas and ponds. You will manage contractors and have a specialist routine with regards to maintenance planning and liaise with the Facilities Leadership team with day-to-day challenges. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You should have a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards. Ensuring safe working practises by complying with current legislation, maximising opportunities to improve energy efficiency and the management of safety records and annual safety works. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We're looking for someone who has previous experience in a facilities environment with either a mechanical or electrical qualification and experience of working in and / or running a swimming pool plant room environment. You should have a good working knowledge of swimming pool technical policies and a Pool Plant Manager's License is desirable but not essential. You should have a passion for self-development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours where required within a business that operates 7 days a week. Have a problem-solving attitude and be able to think outside the box alongside excellent planning and organisational skills, you will play a part in supporting the wider Facilities leadership team. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Summary This is an exciting new opportunity to join us at Speke Hall, leading a team of brilliant, engaged, and talented gardeners who work to deliver horticultural excellence and incredible public benefit. Speke Hall has a 8-acre garden that surrounds the beautiful grade I listed house and consists of ornamental lawns, a productive kitchen garden and orchard, a stream garden, yews, ponds, and so much more. In addition we care for the domestic sized gardens at the childhood homes of John Lennon and Paul McCartney. As the General Manager for over 25 years, I have delighted in the transformation of the formal gardens under the stewardship of talented Head Gardeners. There is so much more to do here. The Head Gardener will be supported, and encouraged to continue the journey of improvement and development. Please click here to hear more about this opportunity from myself. Hours: Full time 37.5 hours per week, includes some weekends on a Duty Manager Rota. This will be on average one weekend in six, plus Bank Holidays. Salary: £32,955pa Contract: Permanent Interviews: 13th June which includes an orientation tour where you'll have a chance to meet some of the team you'll be working with Please include a covering letter (no more than 1 page A4) with your application stating what key experience and practical skills make you the ideal candidate to take our aspirations forward. If you have any questions about this role please contact either our General Manager: .uk or our Gardens and Parkland Consultant: .uk What it's like to work here Reporting to the General Manager, you'll play a key role in shaping our vision at the Liverpool properties portfolio. You'll be part of our Property Leadership Team holding accountability for day to day maintenance and long-term planning for the garden. Your garden / office workload split is anticipated to be 60/40. Surrounded by 85 acres of woodland we welcome 225,000 visitors per year, Speke Hall is a fast-growing visitor business, and we have exciting plans, including restoring the grandeur of our gardens, inspired by a Garden Conservation Management Plan. We all work to support each other each day, looking after each other's well-being and caring for this special place that visitors come to enjoy. You'll join this fantastic team and play an integral part in telling the story of Speke Hall and conserving it for years to come. Click here for more information about this location What you'll be doing As Head Gardener you'll lead on ambitious garden restoration projects, giving you the opportunity for hands-on creativity and dynamic gardening as well as managing a team of 3 staff and a growing community of volunteers. Increasingly we manage our gardens with low or no pesticide input and more resilient to climate change needs. You'll share your passion for gardening by working with the visitor experience team to champion our cause and engage visitors with the beauty, nature and narratives of our garden. You'll ensure everyone feels welcome through modelling inclusive leadership and working with other members of the team to make changes that improve access to the garden. Working relationship with experts from our internal consultancy, you'll connect yourself externally to ensure you are always learning from others and identifying partnership opportunities where relevant You'll set and deliver your own operating and conservation budgets and be responsible for the safety and compliance within the garden. You'll be responsible for strategising, organising and prioritising the team's tasks, as well as your own. You'll also be a key and effective member of the property leadership team as a head of department. You'll work to implement a robust Garden Management Plan, using the conservation management plan, to ensure a clear strategy for the garden at Speke Hall. Please see attached role profile and our prospectus for further information. Who we're looking for Ideally you'll have experience in a similar role and knowledge of managing a historic or public garden site, in all its complexity. We'd love to hear from you if you're: horticulturally experienced, preferably in a similar role and visitor-facing setting, along with RHS level 3 in horticulture, or equivalent vocational experience a leader of people, empathetic and willing to motivate and inspire your team of 3 staff and 60+ volunteers. able to carry out physically demanding tasks outdoors in all weathers, on a site with mixed topography and be a proficient computer user competent in operating typical garden machinery and equipment highly organised and focused, to deliver the departmental planning, budget management and compliance, as well as support for garden events and programming. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
May 17, 2024
Full time
Summary This is an exciting new opportunity to join us at Speke Hall, leading a team of brilliant, engaged, and talented gardeners who work to deliver horticultural excellence and incredible public benefit. Speke Hall has a 8-acre garden that surrounds the beautiful grade I listed house and consists of ornamental lawns, a productive kitchen garden and orchard, a stream garden, yews, ponds, and so much more. In addition we care for the domestic sized gardens at the childhood homes of John Lennon and Paul McCartney. As the General Manager for over 25 years, I have delighted in the transformation of the formal gardens under the stewardship of talented Head Gardeners. There is so much more to do here. The Head Gardener will be supported, and encouraged to continue the journey of improvement and development. Please click here to hear more about this opportunity from myself. Hours: Full time 37.5 hours per week, includes some weekends on a Duty Manager Rota. This will be on average one weekend in six, plus Bank Holidays. Salary: £32,955pa Contract: Permanent Interviews: 13th June which includes an orientation tour where you'll have a chance to meet some of the team you'll be working with Please include a covering letter (no more than 1 page A4) with your application stating what key experience and practical skills make you the ideal candidate to take our aspirations forward. If you have any questions about this role please contact either our General Manager: .uk or our Gardens and Parkland Consultant: .uk What it's like to work here Reporting to the General Manager, you'll play a key role in shaping our vision at the Liverpool properties portfolio. You'll be part of our Property Leadership Team holding accountability for day to day maintenance and long-term planning for the garden. Your garden / office workload split is anticipated to be 60/40. Surrounded by 85 acres of woodland we welcome 225,000 visitors per year, Speke Hall is a fast-growing visitor business, and we have exciting plans, including restoring the grandeur of our gardens, inspired by a Garden Conservation Management Plan. We all work to support each other each day, looking after each other's well-being and caring for this special place that visitors come to enjoy. You'll join this fantastic team and play an integral part in telling the story of Speke Hall and conserving it for years to come. Click here for more information about this location What you'll be doing As Head Gardener you'll lead on ambitious garden restoration projects, giving you the opportunity for hands-on creativity and dynamic gardening as well as managing a team of 3 staff and a growing community of volunteers. Increasingly we manage our gardens with low or no pesticide input and more resilient to climate change needs. You'll share your passion for gardening by working with the visitor experience team to champion our cause and engage visitors with the beauty, nature and narratives of our garden. You'll ensure everyone feels welcome through modelling inclusive leadership and working with other members of the team to make changes that improve access to the garden. Working relationship with experts from our internal consultancy, you'll connect yourself externally to ensure you are always learning from others and identifying partnership opportunities where relevant You'll set and deliver your own operating and conservation budgets and be responsible for the safety and compliance within the garden. You'll be responsible for strategising, organising and prioritising the team's tasks, as well as your own. You'll also be a key and effective member of the property leadership team as a head of department. You'll work to implement a robust Garden Management Plan, using the conservation management plan, to ensure a clear strategy for the garden at Speke Hall. Please see attached role profile and our prospectus for further information. Who we're looking for Ideally you'll have experience in a similar role and knowledge of managing a historic or public garden site, in all its complexity. We'd love to hear from you if you're: horticulturally experienced, preferably in a similar role and visitor-facing setting, along with RHS level 3 in horticulture, or equivalent vocational experience a leader of people, empathetic and willing to motivate and inspire your team of 3 staff and 60+ volunteers. able to carry out physically demanding tasks outdoors in all weathers, on a site with mixed topography and be a proficient computer user competent in operating typical garden machinery and equipment highly organised and focused, to deliver the departmental planning, budget management and compliance, as well as support for garden events and programming. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Tax-free childcare scheme •Rental deposit loan scheme •Season ticket loan •EV car lease scheme •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Description About the Role An exciting vacancy has arisen in our resort's Facilities department. You will be responsible for maintaining our Splash Waterworld, Ocean Hotel Spa facility and all wet interactive areas here at Butlin's Bognor Regis. Playing a crucial role for our guests you will implement and follow a planned preventative maintenance strategy, carry out chemical control and stock management and cover all technical management of our large wet spa areas, outside water features, wet play areas and ponds. You will manage contractors and have a specialist routine with regards to maintenance planning and liaise with the Facilities Leadership team with day-to-day challenges. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You should have a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards. Ensuring safe working practises by complying with current legislation, maximising opportunities to improve energy efficiency and the management of safety records and annual safety works. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We're looking for someone who has previous experience in a facilities environment with either a mechanical or electrical qualification and experience of working in and / or running a swimming pool plant room environment. You should have a good working knowledge of swimming pool technical policies and a Pool Plant Manager's License is desirable but not essential. You should have a passion for self-development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours where required within a business that operates 7 days a week. Have a problem-solving attitude and be able to think outside the box alongside excellent planning and organisational skills, you will play a part in supporting the wider Facilities leadership team. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 15, 2024
Full time
Description About the Role An exciting vacancy has arisen in our resort's Facilities department. You will be responsible for maintaining our Splash Waterworld, Ocean Hotel Spa facility and all wet interactive areas here at Butlin's Bognor Regis. Playing a crucial role for our guests you will implement and follow a planned preventative maintenance strategy, carry out chemical control and stock management and cover all technical management of our large wet spa areas, outside water features, wet play areas and ponds. You will manage contractors and have a specialist routine with regards to maintenance planning and liaise with the Facilities Leadership team with day-to-day challenges. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You should have a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards. Ensuring safe working practises by complying with current legislation, maximising opportunities to improve energy efficiency and the management of safety records and annual safety works. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We're looking for someone who has previous experience in a facilities environment with either a mechanical or electrical qualification and experience of working in and / or running a swimming pool plant room environment. You should have a good working knowledge of swimming pool technical policies and a Pool Plant Manager's License is desirable but not essential. You should have a passion for self-development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours where required within a business that operates 7 days a week. Have a problem-solving attitude and be able to think outside the box alongside excellent planning and organisational skills, you will play a part in supporting the wider Facilities leadership team. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role An exciting vacancy has arisen in our resort's Facilities department. You will be responsible for maintaining our Splash Waterworld, Ocean Hotel Spa facility and all wet interactive areas here at Butlin's Bognor Regis. Playing a crucial role for our guests you will implement and follow a planned preventative maintenance strategy, carry out chemical control and stock management and cover all technical management of our large wet spa areas, outside water features, wet play areas and ponds. You will manage contractors and have a specialist routine with regards to maintenance planning and liaise with the Facilities Leadership team with day-to-day challenges. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You should have a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards. Ensuring safe working practises by complying with current legislation, maximising opportunities to improve energy efficiency and the management of safety records and annual safety works. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We're looking for someone who has previous experience in a facilities environment with either a mechanical or electrical qualification and experience of working in and / or running a swimming pool plant room environment. You should have a good working knowledge of swimming pool technical policies and a Pool Plant Manager's License is desirable but not essential. You should have a passion for self-development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours where required within a business that operates 7 days a week. Have a problem-solving attitude and be able to think outside the box alongside excellent planning and organisational skills, you will play a part in supporting the wider Facilities leadership team. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 15, 2024
Full time
Description About the Role An exciting vacancy has arisen in our resort's Facilities department. You will be responsible for maintaining our Splash Waterworld, Ocean Hotel Spa facility and all wet interactive areas here at Butlin's Bognor Regis. Playing a crucial role for our guests you will implement and follow a planned preventative maintenance strategy, carry out chemical control and stock management and cover all technical management of our large wet spa areas, outside water features, wet play areas and ponds. You will manage contractors and have a specialist routine with regards to maintenance planning and liaise with the Facilities Leadership team with day-to-day challenges. You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You should have a hands-on approach on the shop floor and motivating and guiding the team to deliver the highest possible standards. Ensuring safe working practises by complying with current legislation, maximising opportunities to improve energy efficiency and the management of safety records and annual safety works. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We're looking for someone who has previous experience in a facilities environment with either a mechanical or electrical qualification and experience of working in and / or running a swimming pool plant room environment. You should have a good working knowledge of swimming pool technical policies and a Pool Plant Manager's License is desirable but not essential. You should have a passion for self-development and willingness to learn along with strong communication skills. If you have enthusiasm for change, the initiative to implement improvements and a flexible approach to working hours where required within a business that operates 7 days a week. Have a problem-solving attitude and be able to think outside the box alongside excellent planning and organisational skills, you will play a part in supporting the wider Facilities leadership team. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details
Sep 23, 2022
Full time
Additional role requirements: Basic DBS Full & valid UK driving licence So what's the role all about? Representing Team Purple on the frontline you will act as the face of PA Housing by being a positive ambassador for the services that we provide, working with both internal and external partners to deliver excellent services to our customers. You will take ownership of your own neighbourhood, making sure that it is clean and safe for our customers, whilst building positive relationships with customers in the local community. Through proactive communication via a variety of platforms including social media you will keep customers updated on what is happening in their neighbourhood, identifying and resolving any issues. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. This role has a set working time of Mon-Fri, 9am-5pm. Some of the key tasks and responsibilities include: To project a positive image of PA Housing by providing an excellent level of customer service to internal and external customers. Build strong links with our customers within your neighbourhood, spending at least 70% of time out in the neighbourhood. Ensure that regular communication is shared via a range of tools including face to face, and photographs, social media, via the PA Housing website, on noticeboards or through PA on tour events. To be the face of PA Housing; representing Team Purple out on the frontline and in the heart of our neighbourhoods. You will help to actively promote to our customers via these tools that you are the neighbourhood coordinator for the areas that you manage. As the face of PA your name and photograph will be used on a range of digital platforms, in printed material and on noticeboards for publicity purposes or any other promotional, advertising or public relations activity for the benefit of the Company which we consider to be a legitimate interest. Proactively respond to any queries that are raised in relation to your neighbourhood keeping customers updated on progress and updating our CRM system to keep internal colleagues updated. To complete regular Neighbourhood Inspections of the properties within your neighbourhood following the agreed inspection regime to help keep them clean and safe for our customers. You will also help to monitor the performance of our cleaning and grounds maintenance contractors and ensure that any issues are raised with our Estates Team. To be successful in this role, we'd be looking for the following... Educated to A Level standard or the ability to demonstrate suitable experience to meet the requirements of this role. Part or full CIH professional qualification or equivalent. To have worked for a minimum of one year in a housing environment preferably social housing management. Practical experience of working with Landlord and Tenant Law Knowledge of relevant legislation and good practice. Knowledge of social housing management procedures Skills to set you apart: Here are a few more skills we are looking for. Don't worry if you don't tick every box. It's important for us to support you in your role and help you to develop along the way. Team player Puts customers first Passion for service excellence and continuous improvement Displays a 'can do' attitude with drive and enthusiasm Adaptable and flexible approach Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. ..... click apply for full job details