Field Service Engineer Homebased - will look at candidates from Bedford, Banbury, Milton Keynes, Northhampton and surrounding areas £32,000 - £35,000 + Training + Company Van + Fuel Card + Company Phone & Tablet + Premium Overtime This is an exciting opportunity for a Field Service Engineer to Join a fast-growing company with a tight knit group of employees, who also offers industry specific training.Are you a Field Service Engineer with experience servicing coffee machines or similar who is looking to maximise their earnings through premium overtime and great work life balance due to the hours.Are you searching for a role with a generous overtime structure, giving you the opportunity to maximise your earnings and become a technical expert in your field?On offer is the chance for continuous growth in your skillset with specialist training and the opportunity to grow withing the company and work your way up into a more senior role.This specialist company are the sole authorised repair agent in the UK for some of their products and offer consistent work with tens of thousands of domestic and commercial customers yearly. Due to continuous growth and success in recent years this company are looking to expand their team and add to their close-knit team of engineers.The Role: Servicing and fault-finding Covering Bedfordshire, Banbury, Stoke on Trent and surrounding areas Days based Working 1 in 4 Saturdays £32,000 - £35,000 + Bonus + Overtime + Van + Training The Person: Electromechanical field service experience Electrical experience Full UK Driving Licence Happy to work 1 in 4 Saturdays (time and a half in addition to salary) Field Service Engineer Reference Number: BBBH222034To apply for this role or to be considered for further roles, please click "Apply Now" or contact Pelumi Salau at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 18, 2024
Full time
Field Service Engineer Homebased - will look at candidates from Bedford, Banbury, Milton Keynes, Northhampton and surrounding areas £32,000 - £35,000 + Training + Company Van + Fuel Card + Company Phone & Tablet + Premium Overtime This is an exciting opportunity for a Field Service Engineer to Join a fast-growing company with a tight knit group of employees, who also offers industry specific training.Are you a Field Service Engineer with experience servicing coffee machines or similar who is looking to maximise their earnings through premium overtime and great work life balance due to the hours.Are you searching for a role with a generous overtime structure, giving you the opportunity to maximise your earnings and become a technical expert in your field?On offer is the chance for continuous growth in your skillset with specialist training and the opportunity to grow withing the company and work your way up into a more senior role.This specialist company are the sole authorised repair agent in the UK for some of their products and offer consistent work with tens of thousands of domestic and commercial customers yearly. Due to continuous growth and success in recent years this company are looking to expand their team and add to their close-knit team of engineers.The Role: Servicing and fault-finding Covering Bedfordshire, Banbury, Stoke on Trent and surrounding areas Days based Working 1 in 4 Saturdays £32,000 - £35,000 + Bonus + Overtime + Van + Training The Person: Electromechanical field service experience Electrical experience Full UK Driving Licence Happy to work 1 in 4 Saturdays (time and a half in addition to salary) Field Service Engineer Reference Number: BBBH222034To apply for this role or to be considered for further roles, please click "Apply Now" or contact Pelumi Salau at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
003478 Field Service Engineer Stoke on Trent ST1 1PW, Derby DE21 7UH, Walsall WS1 1NG Position: Field Service EngineerLocations: Stoke on Trent ST1 1PW, Derby DE21 7UH, Walsall WS1 1NG Salary: £23,000 - £28,000 per annum (OTE £30,000) Reference: 003478 Company Van provided with private use if desiredCompany issued toolsUniform and full PPELife Assurance paying 4 x employee base salaryDrink and Meal allowance25 days annual leave (increasing after certain length of service milestones)Public/Bank holidaysPrivate Medical InsuranceBirthday and Christmas Voucher rewardsCompany Pension schemeEmployee Assistance ProgramWe are in search of skilled engineers to join our team and deliver exceptional service to our client base. Ideal candidates should possess expertise in motors, pumps, plumbing, electrical and electronic control systems, with a strong background in fault finding, particularly in electro-mechanical devices. Experience in sectors such as vending machines, HVAC, fridge, freezer, tumble dryer, dishwasher, home appliances, cooker, air conditioner, refrigeration, microwave, laundry machine, ticketing machines, or ATMs is advantageous.Responsibilities:React promptly to business requirements and work in locations across the UK at short notice.Install a variety of capital equipment, including washer disinfectors, macerators, and stainless-steel fixtures requiring water and waste services.Conduct commissioning work.Service and validate capital equipment to EN/HTM standards.Cultivate and maintain positive customer relationships.Perform preventative maintenance and handle breakdown coverage.Collaborate within a service team.Adhere to ISO standards with full awareness and participation.Provide regular progress updates to the Regional Service Manager and Lead Service Engineer.Work in a safety-conscious manner to minimize customer disruption.Skills & Experience:Proven track record in technical support (preferably 2 years field-based).Product experience is beneficial.Electrical/mechanical fault-finding skills.Plumbing installations/repairs.Technical qualification: National Certificate/City and Guilds or equivalent.HTM 2010 and HTM2030 qualifications are desirable.Strong interpersonal skills and ability to work independently.Excellent written and verbal communication.Capacity to prioritize workload, meet deadlines, and manage conflicting work pressures.
May 18, 2024
Full time
003478 Field Service Engineer Stoke on Trent ST1 1PW, Derby DE21 7UH, Walsall WS1 1NG Position: Field Service EngineerLocations: Stoke on Trent ST1 1PW, Derby DE21 7UH, Walsall WS1 1NG Salary: £23,000 - £28,000 per annum (OTE £30,000) Reference: 003478 Company Van provided with private use if desiredCompany issued toolsUniform and full PPELife Assurance paying 4 x employee base salaryDrink and Meal allowance25 days annual leave (increasing after certain length of service milestones)Public/Bank holidaysPrivate Medical InsuranceBirthday and Christmas Voucher rewardsCompany Pension schemeEmployee Assistance ProgramWe are in search of skilled engineers to join our team and deliver exceptional service to our client base. Ideal candidates should possess expertise in motors, pumps, plumbing, electrical and electronic control systems, with a strong background in fault finding, particularly in electro-mechanical devices. Experience in sectors such as vending machines, HVAC, fridge, freezer, tumble dryer, dishwasher, home appliances, cooker, air conditioner, refrigeration, microwave, laundry machine, ticketing machines, or ATMs is advantageous.Responsibilities:React promptly to business requirements and work in locations across the UK at short notice.Install a variety of capital equipment, including washer disinfectors, macerators, and stainless-steel fixtures requiring water and waste services.Conduct commissioning work.Service and validate capital equipment to EN/HTM standards.Cultivate and maintain positive customer relationships.Perform preventative maintenance and handle breakdown coverage.Collaborate within a service team.Adhere to ISO standards with full awareness and participation.Provide regular progress updates to the Regional Service Manager and Lead Service Engineer.Work in a safety-conscious manner to minimize customer disruption.Skills & Experience:Proven track record in technical support (preferably 2 years field-based).Product experience is beneficial.Electrical/mechanical fault-finding skills.Plumbing installations/repairs.Technical qualification: National Certificate/City and Guilds or equivalent.HTM 2010 and HTM2030 qualifications are desirable.Strong interpersonal skills and ability to work independently.Excellent written and verbal communication.Capacity to prioritize workload, meet deadlines, and manage conflicting work pressures.
Field Service Engineer SMT GB Brownhills depot Monday to Friday 38.5 hours per week As one of our team of skilled and professional mobile plant engineers youll be providing our customers with your mechanical expertise when dealing with breakdowns, repairs, maintenance and overhauls on our Volvo heavy plant and machinery at customer sites around the Stone/Stoke-on-Trent/Stafford area click apply for full job details
May 16, 2024
Full time
Field Service Engineer SMT GB Brownhills depot Monday to Friday 38.5 hours per week As one of our team of skilled and professional mobile plant engineers youll be providing our customers with your mechanical expertise when dealing with breakdowns, repairs, maintenance and overhauls on our Volvo heavy plant and machinery at customer sites around the Stone/Stoke-on-Trent/Stafford area click apply for full job details
Vacancy type: Permanent
Location: Stoke TPC Building / Manchester / Didcot
Closing date: 28th August 2023
Band & Salary: Band 4C
We’re an organisation where people matter. We matter to millions.
We offer excellent benefits, including:
* Flexible working patterns such as working from home and working compressed hours
* A range of pension schemes
* Healthcare Scheme
* Rail and underground season ticket subsidies up to 75%
* 28 days annual leave, plus bank holidays and volunteering days (5 days)
* 2 weeks paid reserve leave for our Armed Forces community
* Cycle to Work Scheme
* GymPass – Access to gyms across the UK
* Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days
This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.
This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.
The successful candidate will be working within a team of eight engineers responsible for providing technical escalation support for the GSM-R 2G based network this consists of base station subsystem (BSS) which includes 10 base station controller (BSC) and over 2800 Base Transceivers station (BTS) as well as the Network Switching Subsystem (NSS) and supporting Operate and Support System.
The core equipment is located at Stoke on Trent with provision of a reference laboratory and Didcot to provide business continuity. The teams core activities include operations and maintenance to improve the service availability and reliability. Support introduction of new technologies and service work closely with our design and engineering team, and supporting the validation process through our reference laboratory. Providing 24/7 on call support for escalation via our Network Management Centre (NMC) and first line on the NSS elements.
* Acting as technical lead on any GSM-R major incident and managing the interface into the vendor to gain support as required to resolve the incident.
* Supporting project delivery requiring provisioning on the BSS/NSS elements whilst protecting the operational railway.
* Managing our trouble ticket que’s to satisfactory closer and with the agreed SLA.
* Supporting the GSM-R tier 1 and tier 2 teams to improve their capability
* As this a safety critical role, there will be a requirement to work nightshifts to support the change management process.
* The current GSM-R 2G network to be required until 2035, to allow us to upgrade the system to the Future Railway Mobile Communication System (FRMCS) which will use 5G technology.
Main Responsibilities
To identify and resolve complex network and service affecting faults and issues relating to GSM-R and deliver proactive support to maximise GSM-R service availability.
What will you be doing?
1. Diagnose and formulate resolutions to complex incidents and collaborate with all necessary support teams in order to restore service within Service Level Agreements (SLAs) and minimise the impact to the customer.
2. Provide regular updates on the ticketing system with all actions taken in the resolution of assigned complex incidents, in order to facilitate updates to the customer and track incidents through to resolution.
3. Collaborate with relevant teams across all functions and participate in troubleshooting efforts between departments and vendors, in order to co-ordinate and implement effective service restoration and maximise service availability.
4. Contribute to the planning and implementation of preventative maintenance of systems, including performing activities such as monitoring, troubleshooting, backup & restore to improve system/application performance and minimise outages to the GSM-R services.
5. Review, accept and perform modifications or enhancements to the technology sub-system hardware and software, using agreed Methods of Procedure (MOPs) so that systems can be maintained.
6. Produce and maintain documented operational procedures for all network environments and in-scope applications to enable new services to be introduced into maintenance.
7. Perform the recovery of the systems and applications during a disaster recovery (DR) invocation and regularly test scenarios related to the DR procedure to restore service with minimal impact on service availability and customer experience.
8. Produce and deliver training and knowledge transfer and ongoing support to the Network Management Centre (NMC) to improve capabilities.
9. Provide Subject Matter Expert (SME) input to project and change related activities within the technical discipline of GSM-R, in order to deliver a service that is operational and maintainable.
10. Provide an escalation point for the NMC, as part of a 24/7 operation, to perform the duties of the Technical Person in Charge (TPIC), during major incidents, in order to develop a clear restoration plan and mitigate the risk to service availability.
The Ideal Candidate
Essential
* Educated to degree level or equivalent in an engineering/technical discipline involving networks
* & communications, or able to demonstrate equivalent competence in the field of GSM-R.
* Ability to maintain and update the relevant technology competencies
* Substantial GSM-R Network engineering or operations experience.
* A detailed understanding of the operations and maintenance of GSM-R assets.
* A sound knowledge of the relevant technical, safety and performance standards.
* Demonstrable excellent analytical and problem-solving skills.
* Experience leading technical investigation.
* Understands operational risks and familiar with risk mitigation techniques.
* Holds (or able to obtain) a valid UK driving licence and willing to regularly travel nationally.
D&I Statement
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.
At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link
Aug 24, 2023
Permanent
Vacancy type: Permanent
Location: Stoke TPC Building / Manchester / Didcot
Closing date: 28th August 2023
Band & Salary: Band 4C
We’re an organisation where people matter. We matter to millions.
We offer excellent benefits, including:
* Flexible working patterns such as working from home and working compressed hours
* A range of pension schemes
* Healthcare Scheme
* Rail and underground season ticket subsidies up to 75%
* 28 days annual leave, plus bank holidays and volunteering days (5 days)
* 2 weeks paid reserve leave for our Armed Forces community
* Cycle to Work Scheme
* GymPass – Access to gyms across the UK
* Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days
This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.
This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.
The successful candidate will be working within a team of eight engineers responsible for providing technical escalation support for the GSM-R 2G based network this consists of base station subsystem (BSS) which includes 10 base station controller (BSC) and over 2800 Base Transceivers station (BTS) as well as the Network Switching Subsystem (NSS) and supporting Operate and Support System.
The core equipment is located at Stoke on Trent with provision of a reference laboratory and Didcot to provide business continuity. The teams core activities include operations and maintenance to improve the service availability and reliability. Support introduction of new technologies and service work closely with our design and engineering team, and supporting the validation process through our reference laboratory. Providing 24/7 on call support for escalation via our Network Management Centre (NMC) and first line on the NSS elements.
* Acting as technical lead on any GSM-R major incident and managing the interface into the vendor to gain support as required to resolve the incident.
* Supporting project delivery requiring provisioning on the BSS/NSS elements whilst protecting the operational railway.
* Managing our trouble ticket que’s to satisfactory closer and with the agreed SLA.
* Supporting the GSM-R tier 1 and tier 2 teams to improve their capability
* As this a safety critical role, there will be a requirement to work nightshifts to support the change management process.
* The current GSM-R 2G network to be required until 2035, to allow us to upgrade the system to the Future Railway Mobile Communication System (FRMCS) which will use 5G technology.
Main Responsibilities
To identify and resolve complex network and service affecting faults and issues relating to GSM-R and deliver proactive support to maximise GSM-R service availability.
What will you be doing?
1. Diagnose and formulate resolutions to complex incidents and collaborate with all necessary support teams in order to restore service within Service Level Agreements (SLAs) and minimise the impact to the customer.
2. Provide regular updates on the ticketing system with all actions taken in the resolution of assigned complex incidents, in order to facilitate updates to the customer and track incidents through to resolution.
3. Collaborate with relevant teams across all functions and participate in troubleshooting efforts between departments and vendors, in order to co-ordinate and implement effective service restoration and maximise service availability.
4. Contribute to the planning and implementation of preventative maintenance of systems, including performing activities such as monitoring, troubleshooting, backup & restore to improve system/application performance and minimise outages to the GSM-R services.
5. Review, accept and perform modifications or enhancements to the technology sub-system hardware and software, using agreed Methods of Procedure (MOPs) so that systems can be maintained.
6. Produce and maintain documented operational procedures for all network environments and in-scope applications to enable new services to be introduced into maintenance.
7. Perform the recovery of the systems and applications during a disaster recovery (DR) invocation and regularly test scenarios related to the DR procedure to restore service with minimal impact on service availability and customer experience.
8. Produce and deliver training and knowledge transfer and ongoing support to the Network Management Centre (NMC) to improve capabilities.
9. Provide Subject Matter Expert (SME) input to project and change related activities within the technical discipline of GSM-R, in order to deliver a service that is operational and maintainable.
10. Provide an escalation point for the NMC, as part of a 24/7 operation, to perform the duties of the Technical Person in Charge (TPIC), during major incidents, in order to develop a clear restoration plan and mitigate the risk to service availability.
The Ideal Candidate
Essential
* Educated to degree level or equivalent in an engineering/technical discipline involving networks
* & communications, or able to demonstrate equivalent competence in the field of GSM-R.
* Ability to maintain and update the relevant technology competencies
* Substantial GSM-R Network engineering or operations experience.
* A detailed understanding of the operations and maintenance of GSM-R assets.
* A sound knowledge of the relevant technical, safety and performance standards.
* Demonstrable excellent analytical and problem-solving skills.
* Experience leading technical investigation.
* Understands operational risks and familiar with risk mitigation techniques.
* Holds (or able to obtain) a valid UK driving licence and willing to regularly travel nationally.
D&I Statement
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.
At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link
Vacancy type: Permanent
Location: Stoke-on-Trent / Manchester based. We are currently taking a hybrid approach, so you would be expected to work from the office at least 2 days per week.
Closing date: 28th August 2023
Band & Salary: Band 3C
We want to ensure all applications are reviewed in a fair and diverse manor, therefore all applications against this role are anonymised. Please ensure you fill in the profile builder to ensure you have a good opportunity to be taken forward to interview stage.
We’re an organisation where people matter. We matter to millions.
We offer excellent benefits, including:
* Flexible working patterns such as working from home and working compressed hours
* A range of pension schemes
* Healthcare Scheme
* Childcare voucher scheme
* Rail and underground season ticket subsidies up to 75%
* 28 days annual leave, plus bank holidays and volunteering days (5 days)
* 2 weeks paid reserve leave for our Armed Forces community
* Cycle to Work Scheme
* GymPass – Access to gyms across the UK
* Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days
IT and Telecom Services is responsible for designing, maintaining and supporting a vast array of IT and telecom assets, IT applications and safety-critical technology that keep the rail network moving.
The team is responsible for the IT helpdesk and helping colleagues across Network Rail understand what can be done with constrained funds for IT-driven business change. They also deliver the telecoms connectivity that underpins the operational railway and the corporate estate. Our specialist telecoms services and insight enable the routes, regions and rail industry to deliver continuing, improved operational capability and performance benefits for passengers and freight users.
Our team ethos is to provide excellent customer experience through preventative and proactive activities. Our network is diverse and multifaceted, that requires connectivity, power and environmental systems to operate smoothly and reliably. Working cross functionally, we support the dimensioning of the systems, create policy and process documentation, complete test regimes, assure test certification and carry out service improvement activities, enabling a solid foundation for our services to be built on.
Main Responsibilities
To direct the management and technical support for Network Rail Telecom (NRT) Power, Fibre & Environment assets, systems and services, providing technical leadership and comprehensive Power, Fibre & Environment operations support service to Telecoms Network Operations.
What will you be doing?
* Provide Power, Fibre and Environmental subject matter expertise and technical leadership, collaborating with other functions and field-based teams to promote best practices across NRT and to restore service as quickly as possible.
* Owns the risk profile associated with the Power, Fibre and Environmental technology platform, together with the management plan of the potential improvements and related standards to manage the control and mitigation of risk and provide a sustainable service.
* Own and deliver an audit and communication plan, identifying and communicating opportunities to align and improve working practices in order to deliver agreed targets with fewer interruptions and maximise service availability.
* Create and provide technical documentation and briefings associated with Power, Fibre and Environmental to engineers in specified delivery units in order that the purpose, as well as the content is understood.
* Manage and be a part of a comprehensive Power, Fibre and Environmental operations support service focussed to the delivery units including the delivery of forensic investigations or resolving complex incidents and problems, to restore service as quickly as possible.
* Monitor the actions for the restoration of service associated with Power, Fibre and Environmental across specified delivery units and design; planning and implementing measures of improvement by collaborating with other departments, to provide consistent approaches in fault investigation and resolution.
* Review and make expert recommendations on derogation and non-compliance to Power, Fibre and Environmental related standards, so that services can be understood, incidents can be resolved, and services maintained.
* Review and monitor progression of potential improvements to Power, Fibre and Environmental related standards and provide technical feedback to the originators to influence standards and embed best practice.
* Collaborate with project teams to develop Power, Fibre and Environmental related investment papers and project submissions creating change proposals where relevant, to maintain and improve service delivery and availability.
The Ideal Candidate
Essential
* Relevant telecoms Degree, or able to demonstrate equivalent competence
* Substantial Power, Fibre and Environmental Network engineering or Operations experience
* A detailed understanding of the maintenance of Power, Fibre and Environmental network assets
* Multi-vendor skill set in all areas of systems and networking
* A sound knowledge of the relevant technical, safety and performance standards.
* Willingness and desire to remain current and learn as new technologies emerge
* Demonstrates excellent analytical and problem-solving skills.
* Experience leading technical teams and building relationships between teams
* Understands operational risks and familiar with risk mitigation techniques.
* Willing to often travel nationally
* Holds valid UK driving licence, or eligible and willing to obtain
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.
At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link
Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application please do not hesitate to contact the Resourcer who will happily assist
Aug 24, 2023
Permanent
Vacancy type: Permanent
Location: Stoke-on-Trent / Manchester based. We are currently taking a hybrid approach, so you would be expected to work from the office at least 2 days per week.
Closing date: 28th August 2023
Band & Salary: Band 3C
We want to ensure all applications are reviewed in a fair and diverse manor, therefore all applications against this role are anonymised. Please ensure you fill in the profile builder to ensure you have a good opportunity to be taken forward to interview stage.
We’re an organisation where people matter. We matter to millions.
We offer excellent benefits, including:
* Flexible working patterns such as working from home and working compressed hours
* A range of pension schemes
* Healthcare Scheme
* Childcare voucher scheme
* Rail and underground season ticket subsidies up to 75%
* 28 days annual leave, plus bank holidays and volunteering days (5 days)
* 2 weeks paid reserve leave for our Armed Forces community
* Cycle to Work Scheme
* GymPass – Access to gyms across the UK
* Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days
IT and Telecom Services is responsible for designing, maintaining and supporting a vast array of IT and telecom assets, IT applications and safety-critical technology that keep the rail network moving.
The team is responsible for the IT helpdesk and helping colleagues across Network Rail understand what can be done with constrained funds for IT-driven business change. They also deliver the telecoms connectivity that underpins the operational railway and the corporate estate. Our specialist telecoms services and insight enable the routes, regions and rail industry to deliver continuing, improved operational capability and performance benefits for passengers and freight users.
Our team ethos is to provide excellent customer experience through preventative and proactive activities. Our network is diverse and multifaceted, that requires connectivity, power and environmental systems to operate smoothly and reliably. Working cross functionally, we support the dimensioning of the systems, create policy and process documentation, complete test regimes, assure test certification and carry out service improvement activities, enabling a solid foundation for our services to be built on.
Main Responsibilities
To direct the management and technical support for Network Rail Telecom (NRT) Power, Fibre & Environment assets, systems and services, providing technical leadership and comprehensive Power, Fibre & Environment operations support service to Telecoms Network Operations.
What will you be doing?
* Provide Power, Fibre and Environmental subject matter expertise and technical leadership, collaborating with other functions and field-based teams to promote best practices across NRT and to restore service as quickly as possible.
* Owns the risk profile associated with the Power, Fibre and Environmental technology platform, together with the management plan of the potential improvements and related standards to manage the control and mitigation of risk and provide a sustainable service.
* Own and deliver an audit and communication plan, identifying and communicating opportunities to align and improve working practices in order to deliver agreed targets with fewer interruptions and maximise service availability.
* Create and provide technical documentation and briefings associated with Power, Fibre and Environmental to engineers in specified delivery units in order that the purpose, as well as the content is understood.
* Manage and be a part of a comprehensive Power, Fibre and Environmental operations support service focussed to the delivery units including the delivery of forensic investigations or resolving complex incidents and problems, to restore service as quickly as possible.
* Monitor the actions for the restoration of service associated with Power, Fibre and Environmental across specified delivery units and design; planning and implementing measures of improvement by collaborating with other departments, to provide consistent approaches in fault investigation and resolution.
* Review and make expert recommendations on derogation and non-compliance to Power, Fibre and Environmental related standards, so that services can be understood, incidents can be resolved, and services maintained.
* Review and monitor progression of potential improvements to Power, Fibre and Environmental related standards and provide technical feedback to the originators to influence standards and embed best practice.
* Collaborate with project teams to develop Power, Fibre and Environmental related investment papers and project submissions creating change proposals where relevant, to maintain and improve service delivery and availability.
The Ideal Candidate
Essential
* Relevant telecoms Degree, or able to demonstrate equivalent competence
* Substantial Power, Fibre and Environmental Network engineering or Operations experience
* A detailed understanding of the maintenance of Power, Fibre and Environmental network assets
* Multi-vendor skill set in all areas of systems and networking
* A sound knowledge of the relevant technical, safety and performance standards.
* Willingness and desire to remain current and learn as new technologies emerge
* Demonstrates excellent analytical and problem-solving skills.
* Experience leading technical teams and building relationships between teams
* Understands operational risks and familiar with risk mitigation techniques.
* Willing to often travel nationally
* Holds valid UK driving licence, or eligible and willing to obtain
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.
At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link
Do you consider yourself to have a protected characteristic? If so and you require any additional support with your application please do not hesitate to contact the Resourcer who will happily assist
The Opportunity Due to additional works on existing contracts, our client, a specialist M&E Contractor and service provider, are looking for an experienced Gas Service Engineer to join their team working in the West Midlands. The Position As an Experienced Service / Repair Engineer you will work closely with the administration team, and spend the entirety of the day out of the office working in people's homes. Typical Activities * Diagnose, repair and service Gas Central Heating Systems. The role will be very hands on and will involve working on your own initiative. * Fault finding on boilers & central heating systems that have broken down. * You will be expected to complete paperwork, making sure to get customer signatures to confirm work has been completed to the customers satisfaction. * You must be customer-focused with a right first-time approach. Skills and Interests: * ACS Certified * Must have previous experience in a similar role. * Must have Full UK clean manual drivers license. * Must be enthusiastic, driven, and self-motivated with a can-do attitude. * Must have good people skills with a friendly approach. * Must be respectful of people's homes and belongings. * Must have a clean and tidy appearance. Hours and Environment: Standard working hours are 08.00 am to 16.45 pm Monday to Friday. Mostly field based in customers / tenants homes. Salary negotiable on skills and experience. A long and progressive career with benefits is available to the right candidate who will advance from joining a dynamic and driven team. Benefits: · Company Van and Fuel Card · Tools including Gas Analyser and Van Stock · Full Uniform and PPE · PDA / Phone or Tablet · Company Pension · Holidays (increased with length of service) · Staff Discounts · Company Events · Reduced Local Gym Membership · Training & Mentorship · Variety of Work · No Long Distance Travel
Jan 24, 2021
Full time
The Opportunity Due to additional works on existing contracts, our client, a specialist M&E Contractor and service provider, are looking for an experienced Gas Service Engineer to join their team working in the West Midlands. The Position As an Experienced Service / Repair Engineer you will work closely with the administration team, and spend the entirety of the day out of the office working in people's homes. Typical Activities * Diagnose, repair and service Gas Central Heating Systems. The role will be very hands on and will involve working on your own initiative. * Fault finding on boilers & central heating systems that have broken down. * You will be expected to complete paperwork, making sure to get customer signatures to confirm work has been completed to the customers satisfaction. * You must be customer-focused with a right first-time approach. Skills and Interests: * ACS Certified * Must have previous experience in a similar role. * Must have Full UK clean manual drivers license. * Must be enthusiastic, driven, and self-motivated with a can-do attitude. * Must have good people skills with a friendly approach. * Must be respectful of people's homes and belongings. * Must have a clean and tidy appearance. Hours and Environment: Standard working hours are 08.00 am to 16.45 pm Monday to Friday. Mostly field based in customers / tenants homes. Salary negotiable on skills and experience. A long and progressive career with benefits is available to the right candidate who will advance from joining a dynamic and driven team. Benefits: · Company Van and Fuel Card · Tools including Gas Analyser and Van Stock · Full Uniform and PPE · PDA / Phone or Tablet · Company Pension · Holidays (increased with length of service) · Staff Discounts · Company Events · Reduced Local Gym Membership · Training & Mentorship · Variety of Work · No Long Distance Travel