Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
May 21, 2024
Full time
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Income Officer known internally as a "Customer Accounts Advisor" Location: Beeston, NG9 1LA - Salary 28,619 Free Onsite Parking Available Hybrid role - Full Time 37.5hrs per week At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
May 21, 2024
Full time
Income Officer known internally as a "Customer Accounts Advisor" Location: Beeston, NG9 1LA - Salary 28,619 Free Onsite Parking Available Hybrid role - Full Time 37.5hrs per week At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Authentic is a global brand development, marketing and entertainment platform. Authentic elevates and builds the long-term value of more than 50 consumer brands and properties by partnering with best-in-class manufacturers, wholesalers and retailers. We are a Lifestyle and Entertainment platform comprising value-driving business models and global brands. Authentic creates sustainable revenue streams through brand development, strategic partnerships and digital innovation. Why Authentic You'll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we're saying is, this isn't your average day job. If you're hungry to drive ideas into action and own your career, let's chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai. What You'll Do: International Brand Operations is a strategic role within Authentic EMEA & India lifestyle, which forms an integral operational role linking Brand Management, Business Development, and Corporate Development. International Brand Operations includes an oversight of the Financial performance of the department including the responsibility for revenue tracking topline Budget preparation and quarterly updates for the division, including existing revenue and pipeline targets. Brand Operations partners closely with Finance and FP&A for a full picture of divisional revenue. Brand Operations works closely with Brand Management to consolidate sales performance across Licensees and to track financial targets and reveue kpi's including Organic Growth targets. Within the Lifestyle division, Brand Operations is engrained in all facets of the business, with an in-depth knowledge of Existing Licensees, Fully executed new agreements and Accounts Receivable management. Brand Operations is responsible for tracking of contractual requirements, as well as providing Executive overviews of the department Brand Operations may be brought into Business Development on Executive priorities, negotiating with partners, and supporting the division in M&A transitions. Brand Operations is the key point of contact between the Regional Team and the Legal Department in managing legal workflow. What You'll Be Working On: Budget Management: Develop and manage the divisional five-year Existing Lifestyle Budget, on an annual basis, in collaboration with Brand Management.Identify risks and opportunities to annual Revenue, driving the decision making on next steps to support the business. Track the Latest Estimate and provide financial recaps of Gross Revenue performance across the Existing Lifestyle business and Pipeline. Track partner sales performance on a quarterly basis, organising topline sales and revenue projections. Provide Bi-Weekly Budget/Revenue and Performance "Cheat Sheet" Accounts Receivable: Track divisional Accounts Receivable on a Weekly basis, including payment collections and Executive overviews of outstanding amounts and next steps. Address any discrepancies or issues related to Account Receivable, in partnership with Finance. Executive Support: Act as a trusted advisor to senior leadership, actioning new agreements and amendments while having an oversight over all Brands and all Regions. Assist Business development, where needed with the negotiation of Licensee Agreements with key business partners and master partnerships across the division. Support M&A and Corporate Development in executing complex, high-visibility agreements. Responsible for the completion of Ad Hoc Executive projects and quarterly Board Meeting notes. Strategic Planning: Assist with the development of the annual strategy decks, tracking divisional performance and opportunities on a quarterly basis Collaborate with cross-functional teams to align on company goals and objectives. Review new agreements and amended terms, ensuring accuracy of Licensed Brands and Categories within the division. Act as the liaison between Brand Management, Business Development, and the Authentic legal department in the drafting of Agreements. Partner with the Trademark division on International Licensed Property needs. Process requests for Authorisation Letters, Side Letters, Agent Agreements, Breaches, Terminations, Collections letters and NDAs. Provide Weekly updates to the Legal tracker detailing above action items Contractual Compliance: Ensure existing Authentic Licensees are compliant with contractual obligations. Liaise with the Brand team to ensure Letters of Credit and Certificates of Insurance are issued in accordance with License Agreements. Partner both internally with Finance and Compliance teams, as well as externally with Licensees. Must Haves: Highly organised with attention to detail and the ability to solve complex problems. Ability to work across teams and partner cross-functionally within the company and with external business partners. Exceptional written communication skills and verbal communication skills. Highly proficient in Microsoft Excel, with a strong financial acumen. Demonstrated leadership ability, with experience leading and inspiring others. Strategic thinker with the ability to develop and execute comprehensive plans to achieve business objectives. Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status. For individuals with disabilities or religious obligations who would like to request an accommodation, please contact To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: Are you legally authorized to work in the US? Do you now or will you in the future require sponsorship for an employment visa? Can you proficiently write and verbally communicate in Spanish? Are you able to work out of our Miami, FL office? For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Authentic's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. . click apply for full job details
May 21, 2024
Full time
Authentic is a global brand development, marketing and entertainment platform. Authentic elevates and builds the long-term value of more than 50 consumer brands and properties by partnering with best-in-class manufacturers, wholesalers and retailers. We are a Lifestyle and Entertainment platform comprising value-driving business models and global brands. Authentic creates sustainable revenue streams through brand development, strategic partnerships and digital innovation. Why Authentic You'll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we're saying is, this isn't your average day job. If you're hungry to drive ideas into action and own your career, let's chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai. What You'll Do: International Brand Operations is a strategic role within Authentic EMEA & India lifestyle, which forms an integral operational role linking Brand Management, Business Development, and Corporate Development. International Brand Operations includes an oversight of the Financial performance of the department including the responsibility for revenue tracking topline Budget preparation and quarterly updates for the division, including existing revenue and pipeline targets. Brand Operations partners closely with Finance and FP&A for a full picture of divisional revenue. Brand Operations works closely with Brand Management to consolidate sales performance across Licensees and to track financial targets and reveue kpi's including Organic Growth targets. Within the Lifestyle division, Brand Operations is engrained in all facets of the business, with an in-depth knowledge of Existing Licensees, Fully executed new agreements and Accounts Receivable management. Brand Operations is responsible for tracking of contractual requirements, as well as providing Executive overviews of the department Brand Operations may be brought into Business Development on Executive priorities, negotiating with partners, and supporting the division in M&A transitions. Brand Operations is the key point of contact between the Regional Team and the Legal Department in managing legal workflow. What You'll Be Working On: Budget Management: Develop and manage the divisional five-year Existing Lifestyle Budget, on an annual basis, in collaboration with Brand Management.Identify risks and opportunities to annual Revenue, driving the decision making on next steps to support the business. Track the Latest Estimate and provide financial recaps of Gross Revenue performance across the Existing Lifestyle business and Pipeline. Track partner sales performance on a quarterly basis, organising topline sales and revenue projections. Provide Bi-Weekly Budget/Revenue and Performance "Cheat Sheet" Accounts Receivable: Track divisional Accounts Receivable on a Weekly basis, including payment collections and Executive overviews of outstanding amounts and next steps. Address any discrepancies or issues related to Account Receivable, in partnership with Finance. Executive Support: Act as a trusted advisor to senior leadership, actioning new agreements and amendments while having an oversight over all Brands and all Regions. Assist Business development, where needed with the negotiation of Licensee Agreements with key business partners and master partnerships across the division. Support M&A and Corporate Development in executing complex, high-visibility agreements. Responsible for the completion of Ad Hoc Executive projects and quarterly Board Meeting notes. Strategic Planning: Assist with the development of the annual strategy decks, tracking divisional performance and opportunities on a quarterly basis Collaborate with cross-functional teams to align on company goals and objectives. Review new agreements and amended terms, ensuring accuracy of Licensed Brands and Categories within the division. Act as the liaison between Brand Management, Business Development, and the Authentic legal department in the drafting of Agreements. Partner with the Trademark division on International Licensed Property needs. Process requests for Authorisation Letters, Side Letters, Agent Agreements, Breaches, Terminations, Collections letters and NDAs. Provide Weekly updates to the Legal tracker detailing above action items Contractual Compliance: Ensure existing Authentic Licensees are compliant with contractual obligations. Liaise with the Brand team to ensure Letters of Credit and Certificates of Insurance are issued in accordance with License Agreements. Partner both internally with Finance and Compliance teams, as well as externally with Licensees. Must Haves: Highly organised with attention to detail and the ability to solve complex problems. Ability to work across teams and partner cross-functionally within the company and with external business partners. Exceptional written communication skills and verbal communication skills. Highly proficient in Microsoft Excel, with a strong financial acumen. Demonstrated leadership ability, with experience leading and inspiring others. Strategic thinker with the ability to develop and execute comprehensive plans to achieve business objectives. Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status. For individuals with disabilities or religious obligations who would like to request an accommodation, please contact To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: Are you legally authorized to work in the US? Do you now or will you in the future require sponsorship for an employment visa? Can you proficiently write and verbally communicate in Spanish? Are you able to work out of our Miami, FL office? For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Authentic's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026 Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. . click apply for full job details
Summary The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the DepartmentThe Church of England Pensions Board ("the Board") is a statutory body which is a corporate trustee and administrator of four pension schemes, including both defined benefit (final salary, hybrid and CARE) and defined contribution arrangements. The Pensions Department is responsible for the administration of the pension schemes and for administering a number of charitable funds for the benefit of those retired from the stipendiary ministry and clergy dependants, which underpin supplementary income grants. There are 40,000+ members, pensioners and other beneficiaries. What you'll be doingThe purpose of this role is to support the work of The Church of England Pensions Board ("the Board) and help administer the pensions schemes whilst providing outstanding customer service. This includes administration, benefit payments and contribution collections for the Board's pension schemes and the associated relationships. Pensions administration within set service levels with responsibility for supervision of junior staff. Main duties and responsibilities Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s) Line management of Pension Administrators, including training, development and performance reviews Training of other staff as required Helping with the general running of the Department and carrying out other duties as may be required Contributing to other projects as directed by senior staff Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise Providing support to members using our pensions website Entering new members into Schemes and updating records Calculating benefits on leaving, retirement, death and transfer out/divorce Producing statements of contributions due and allocating contributions received Producing annual benefit statements for scheme members Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes Operating the computer and manual systems related to these duties About YouThe Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. EssentialKnowledge/Experience Experience in cradle to grave calculations, together with related correspondence with beneficiaries, employers and advisors Experience of dealing with scheme members, employers/trustees and advisers Experience in the calculation/implementation of HMRC requirements relating to benefits and contributions from pension schemes Experience of working within procedures and standards, quickly and accurately Experience of working in a team Experience in pensions administration Skills & Abilities: Good IT skills including word-processing, use of databases, spreadsheets and e-mail. MS Office (Word, Excel and Outlook) together with Pensions Specific systems Numerical skills required for the manual calculation of benefits, contributions and solving numerical problems Good written, verbal and telephone communication skills at all levels Ability to identify priorities and plan and organise daily work routines in a flexible manner Ability to forward plan to ensure monthly, quarterly and annual routines are incorporated into day to day work as necessary Ability to work under pressure to meet deadlines Flexibility to deal with the unexpected Delivering excellent customer service and experience in meeting service standards Desirable Experience of supervising and checking the work of junior staff Experience of training staff Progression with Diploma in Retirement Provision (DipPMI) (or equivalent pension qualification) offered by the Pensions Management Institute is desirable. What we offer Our benefits include: A salary of £50,400 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary. 25 days annual leave plus three additional days Fully remote working Structured induction programme and access to a range of development opportunities including apprenticeships Access to Occupational Health, and an Employee Assistance Programme Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. This role will be offered on a fixed term contract of 12 months. The closing date for applications is 07 June 2024.Interviews will be held online during week commencing 17 June 2024.
May 21, 2024
Full time
Summary The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder. We Include. You Belong.Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.Living out our values in all that we do, we: Strive for Excellence Show Compassion Respect others Collaborate Act with Integrity We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you. About the DepartmentThe Church of England Pensions Board ("the Board") is a statutory body which is a corporate trustee and administrator of four pension schemes, including both defined benefit (final salary, hybrid and CARE) and defined contribution arrangements. The Pensions Department is responsible for the administration of the pension schemes and for administering a number of charitable funds for the benefit of those retired from the stipendiary ministry and clergy dependants, which underpin supplementary income grants. There are 40,000+ members, pensioners and other beneficiaries. What you'll be doingThe purpose of this role is to support the work of The Church of England Pensions Board ("the Board) and help administer the pensions schemes whilst providing outstanding customer service. This includes administration, benefit payments and contribution collections for the Board's pension schemes and the associated relationships. Pensions administration within set service levels with responsibility for supervision of junior staff. Main duties and responsibilities Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s) Line management of Pension Administrators, including training, development and performance reviews Training of other staff as required Helping with the general running of the Department and carrying out other duties as may be required Contributing to other projects as directed by senior staff Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise Providing support to members using our pensions website Entering new members into Schemes and updating records Calculating benefits on leaving, retirement, death and transfer out/divorce Producing statements of contributions due and allocating contributions received Producing annual benefit statements for scheme members Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes Operating the computer and manual systems related to these duties About YouThe Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. EssentialKnowledge/Experience Experience in cradle to grave calculations, together with related correspondence with beneficiaries, employers and advisors Experience of dealing with scheme members, employers/trustees and advisers Experience in the calculation/implementation of HMRC requirements relating to benefits and contributions from pension schemes Experience of working within procedures and standards, quickly and accurately Experience of working in a team Experience in pensions administration Skills & Abilities: Good IT skills including word-processing, use of databases, spreadsheets and e-mail. MS Office (Word, Excel and Outlook) together with Pensions Specific systems Numerical skills required for the manual calculation of benefits, contributions and solving numerical problems Good written, verbal and telephone communication skills at all levels Ability to identify priorities and plan and organise daily work routines in a flexible manner Ability to forward plan to ensure monthly, quarterly and annual routines are incorporated into day to day work as necessary Ability to work under pressure to meet deadlines Flexibility to deal with the unexpected Delivering excellent customer service and experience in meeting service standards Desirable Experience of supervising and checking the work of junior staff Experience of training staff Progression with Diploma in Retirement Provision (DipPMI) (or equivalent pension qualification) offered by the Pensions Management Institute is desirable. What we offer Our benefits include: A salary of £50,400 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary. 25 days annual leave plus three additional days Fully remote working Structured induction programme and access to a range of development opportunities including apprenticeships Access to Occupational Health, and an Employee Assistance Programme Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance. This role will be offered on a fixed term contract of 12 months. The closing date for applications is 07 June 2024.Interviews will be held online during week commencing 17 June 2024.
Click & Collect Advisor - Part Time HSS Hire Derby Permanent, Part Time Flexible part time hours - can be decided upon discussion with successful candidate We're not your average tool hire company. We're innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. We're so proud of how far we have come, and we are not done yet! What you'll do: Provide great customer service by proactively acknowledging and helping our customers. Ensure that all stock held within the depot is organised and logged correctly and that all stock records are accurate and loses and errors are minimised Prepare equipment for customer collections Accurately picking and transferring of stock for Click & Collect bays for ready for collection What you'll bring: Exceptional customer service experience Strong communication skills A positive, can-do attitude What you'll receive: Holiday buy scheme, of up to 5 extra holidays per year. Personalised training and development you will get the opportunity to continuously further your career and complete courses suited to your role. Inclusive and innovative culture and great recognition. Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more. 24/7 Consultation service, mental health support and a top healthcare cashplan saving money on dentistry, eye tests and more. At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position! We're also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
May 21, 2024
Full time
Click & Collect Advisor - Part Time HSS Hire Derby Permanent, Part Time Flexible part time hours - can be decided upon discussion with successful candidate We're not your average tool hire company. We're innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. We're so proud of how far we have come, and we are not done yet! What you'll do: Provide great customer service by proactively acknowledging and helping our customers. Ensure that all stock held within the depot is organised and logged correctly and that all stock records are accurate and loses and errors are minimised Prepare equipment for customer collections Accurately picking and transferring of stock for Click & Collect bays for ready for collection What you'll bring: Exceptional customer service experience Strong communication skills A positive, can-do attitude What you'll receive: Holiday buy scheme, of up to 5 extra holidays per year. Personalised training and development you will get the opportunity to continuously further your career and complete courses suited to your role. Inclusive and innovative culture and great recognition. Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more. 24/7 Consultation service, mental health support and a top healthcare cashplan saving money on dentistry, eye tests and more. At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position! We're also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
FRA's Forensic Technology practice is a global data and technology team dedicated to assisting clients with complex regulatory, compliance issues, investigations, and disputes. Our team expertly handles large multi-jurisdictional investigations and disputes across diverse industries such as Aerospace and Defense, Manufacturing, Health Sciences, and Finance. As a Senior Associate in our Forensic Technology practice, you will join a team of eDiscovery specialists that execute and deliver the full Electronic Discovery Reference Model (EDRM) process from early stages of data scoping and collection through processing, analysis, and production. This client-facing position requires a strong focus on understanding client requirements and collaborating with other specialists to devise solutions to effectively meet those demands. Successful candidates will demonstrate meticulous attention to detail and robust technical expertise with the aim of becoming a subject matter expert in eDiscovery and legal project management. You will work in a cooperative manner with internal resources, directly interact with clients and other key stakeholders, and support the seamless integration of our advisory services into broader forensic accounting and technology solutions. Key Responsibilities Execute and support all phases of the Electronic Discovery Reference Model (EDRM), focusing on early case assessment, review, analysis, and production for client projects. Interface with internal and external stakeholders to organize document reviews, provide insights into sets of unstructured data, ensure timely completion of deliverables and client requests, and prepare client-ready reports, insights, and presentations. Support the collection, processing, and management of large sets of digital evidence in the form of electronic communications, documents, and records from a wide array of information systems. Assist in execution of e-discovery operational tasks, including remote collections, evidence management, data processing, review support, and productions, as needed. Leverage problem-solving approaches to overcome unexpected challenges, including combining industry-standard and bespoke software to create innovative, efficient and defensible solutions to meet client needs. Support workstream leaders with the creation and management of work plans, budgets and estimates, invoices, staffing models, and resource allocation plans, including managing communications with clients and other key stakeholders. Contribute to strategic initiatives within the Forensic Technology practice, including the adoption of new technology and techniques, process enhancements, and thought leadership. Research and highlight potential challenges and opportunities to Forensic Technology market offerings and clients resulting from emerging technologies, market trends , and legislation. Identify potential process improvements and support innovation to enhance Forensic Technology's capabilities, addressing both current and future client requirements. Develop client relationship and leadership skills through supervising the work of less experienced colleagues and managing various elements of allocated work activities/work streams. E volve and progress in technical capabilities through work experience, training program s , external networking, and relevant certifications. Required Qualifications Strong academic background with a Bachelor or Master's Degree in a STEM discipline (Computer Science, Engineering, Statistics, etc.), Accounting, Law, or other relevant field or equivalent work experience. A minimum of 2-3 years of professional work experience in roles related to eDiscovery, digital forensics, or similar disciplines, including usage of industry-standard eDiscovery software such as Relativity (One). Experience with managing the entire eDiscovery lifecycle, including document collection, processing, review, and production. Ability to work independently with the capacity and desire to learn new skills, technologies, and techniques as required to support both engagement and strategic needs. Inquisitive and meticulous with excellent analytical and problem-solving skills. Excellent communication skills, with the ability to clearly articulate complex and technical concepts to a variety of audiences from different backgrounds. Ability to support multiple engagements simultaneously while effectively managing and communicating priorities to ensure timely and successful delivery of projects. Preferred Qualifications Achieved or working towards one or more digital forensics or eDiscovery-related certifications. Advanced knowledge of Relativity or similar document review platforms. Experience using forensic data collection, processing, and analytic tools such as Encase, FTK, Axiom, Cellebrite, NUIX, Brainspace, or similar. Experience in evidence seizure, chain of custody, and data collection including knowledge of performing data collection in cloud solutions such as Gmail or O365. Experience with analytics techniques, tools, as well as programing and database languages, such Python and SQL. Familiarity with one or more of the following domains: digital forensics, data analytics and visualization, data science, AI and machine learning, international compliance standards, information governance, and global data privacy laws. About Us FRA is a market leader in regulatory compliance, financial investigations, and data analytics. At FRA, we are regularly hired to provide expertise on some of the world's largest multi-jurisdictional investigations and compliance matters and are consistently recognized as a global market leader. LinkedIn Page FRA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Are you legally able to work in France? Yes No
May 21, 2024
Full time
FRA's Forensic Technology practice is a global data and technology team dedicated to assisting clients with complex regulatory, compliance issues, investigations, and disputes. Our team expertly handles large multi-jurisdictional investigations and disputes across diverse industries such as Aerospace and Defense, Manufacturing, Health Sciences, and Finance. As a Senior Associate in our Forensic Technology practice, you will join a team of eDiscovery specialists that execute and deliver the full Electronic Discovery Reference Model (EDRM) process from early stages of data scoping and collection through processing, analysis, and production. This client-facing position requires a strong focus on understanding client requirements and collaborating with other specialists to devise solutions to effectively meet those demands. Successful candidates will demonstrate meticulous attention to detail and robust technical expertise with the aim of becoming a subject matter expert in eDiscovery and legal project management. You will work in a cooperative manner with internal resources, directly interact with clients and other key stakeholders, and support the seamless integration of our advisory services into broader forensic accounting and technology solutions. Key Responsibilities Execute and support all phases of the Electronic Discovery Reference Model (EDRM), focusing on early case assessment, review, analysis, and production for client projects. Interface with internal and external stakeholders to organize document reviews, provide insights into sets of unstructured data, ensure timely completion of deliverables and client requests, and prepare client-ready reports, insights, and presentations. Support the collection, processing, and management of large sets of digital evidence in the form of electronic communications, documents, and records from a wide array of information systems. Assist in execution of e-discovery operational tasks, including remote collections, evidence management, data processing, review support, and productions, as needed. Leverage problem-solving approaches to overcome unexpected challenges, including combining industry-standard and bespoke software to create innovative, efficient and defensible solutions to meet client needs. Support workstream leaders with the creation and management of work plans, budgets and estimates, invoices, staffing models, and resource allocation plans, including managing communications with clients and other key stakeholders. Contribute to strategic initiatives within the Forensic Technology practice, including the adoption of new technology and techniques, process enhancements, and thought leadership. Research and highlight potential challenges and opportunities to Forensic Technology market offerings and clients resulting from emerging technologies, market trends , and legislation. Identify potential process improvements and support innovation to enhance Forensic Technology's capabilities, addressing both current and future client requirements. Develop client relationship and leadership skills through supervising the work of less experienced colleagues and managing various elements of allocated work activities/work streams. E volve and progress in technical capabilities through work experience, training program s , external networking, and relevant certifications. Required Qualifications Strong academic background with a Bachelor or Master's Degree in a STEM discipline (Computer Science, Engineering, Statistics, etc.), Accounting, Law, or other relevant field or equivalent work experience. A minimum of 2-3 years of professional work experience in roles related to eDiscovery, digital forensics, or similar disciplines, including usage of industry-standard eDiscovery software such as Relativity (One). Experience with managing the entire eDiscovery lifecycle, including document collection, processing, review, and production. Ability to work independently with the capacity and desire to learn new skills, technologies, and techniques as required to support both engagement and strategic needs. Inquisitive and meticulous with excellent analytical and problem-solving skills. Excellent communication skills, with the ability to clearly articulate complex and technical concepts to a variety of audiences from different backgrounds. Ability to support multiple engagements simultaneously while effectively managing and communicating priorities to ensure timely and successful delivery of projects. Preferred Qualifications Achieved or working towards one or more digital forensics or eDiscovery-related certifications. Advanced knowledge of Relativity or similar document review platforms. Experience using forensic data collection, processing, and analytic tools such as Encase, FTK, Axiom, Cellebrite, NUIX, Brainspace, or similar. Experience in evidence seizure, chain of custody, and data collection including knowledge of performing data collection in cloud solutions such as Gmail or O365. Experience with analytics techniques, tools, as well as programing and database languages, such Python and SQL. Familiarity with one or more of the following domains: digital forensics, data analytics and visualization, data science, AI and machine learning, international compliance standards, information governance, and global data privacy laws. About Us FRA is a market leader in regulatory compliance, financial investigations, and data analytics. At FRA, we are regularly hired to provide expertise on some of the world's largest multi-jurisdictional investigations and compliance matters and are consistently recognized as a global market leader. LinkedIn Page FRA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Are you legally able to work in France? Yes No
Business Development Manager Required : Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Business Development Manager. If you are a Business Development Manager, please do read on: Responsibilities Identify and develop account plans designed to increase revenue while managing compliance, profitability, and revenue channel development. Working in collaboration with the Operations and Engineering Product teams to deliver immediate and longer-term profitable revenues. Qualify and quantify the customer's holistic needs in AV, Event Technology, Production, Creative, Digital and all technical event needs. Act as the key contact for managed clients, understand customer's needs and goals, and create and execute a strategy that aligns our clients' resources and solutions that solve customer needs. Create and execute plans to further penetrate the account. This includes building our contact surface, securing customer appointments, and executing sales calls, customer business reviews, and strategic action plans to identify and secure both short and long-term revenue opportunities. Understand customer's industry trends, and build a network that continues to establish credibility, rapport, and opportunities to engage customers. Ensure each account shows consistent progress, moving from vendor status through desired role of trusted advisor and moving up the buy/sell hierarchy by consistently establishing and delivering on our Core Value Proposition. Provide input into Marketing team for delivery of timely collateral and associated materials to the business. Attending industry vendor events as an AVEX representative to obtain information that is formally shared with the wider company to support sales goals. Implementation of client onboarding and assistance with invoicing and collections. Job Qualifications Bachelor's Degree desirable Minimum 3-5 years successful sales and business development experience in related Industry Proven ability to speak both public and private in a professional, confident, and knowledgeable way. Demonstrated excellent customer service skills. Ability to create technically and/or logistically complex proposals. Ability to create and execute a strategic customized account plan. Experience in networking targeted customers at industry events Experience working within a team environment to over-deliver on desired results. Experience with contract negotiations and the ability to successfully navigate complex organisations. Experience with the use of customer relationship database A very strong focus on achieving financial targets. Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact. Excellent organisational skills and the ability to manage multiple projects. In depth understanding of the modern workspace, AV and UC collaboration industry. Previous experience selling related technical solutions and services into Corporate, Enterprise and Government both direct and through Partners.
May 21, 2024
Full time
Business Development Manager Required : Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Business Development Manager. If you are a Business Development Manager, please do read on: Responsibilities Identify and develop account plans designed to increase revenue while managing compliance, profitability, and revenue channel development. Working in collaboration with the Operations and Engineering Product teams to deliver immediate and longer-term profitable revenues. Qualify and quantify the customer's holistic needs in AV, Event Technology, Production, Creative, Digital and all technical event needs. Act as the key contact for managed clients, understand customer's needs and goals, and create and execute a strategy that aligns our clients' resources and solutions that solve customer needs. Create and execute plans to further penetrate the account. This includes building our contact surface, securing customer appointments, and executing sales calls, customer business reviews, and strategic action plans to identify and secure both short and long-term revenue opportunities. Understand customer's industry trends, and build a network that continues to establish credibility, rapport, and opportunities to engage customers. Ensure each account shows consistent progress, moving from vendor status through desired role of trusted advisor and moving up the buy/sell hierarchy by consistently establishing and delivering on our Core Value Proposition. Provide input into Marketing team for delivery of timely collateral and associated materials to the business. Attending industry vendor events as an AVEX representative to obtain information that is formally shared with the wider company to support sales goals. Implementation of client onboarding and assistance with invoicing and collections. Job Qualifications Bachelor's Degree desirable Minimum 3-5 years successful sales and business development experience in related Industry Proven ability to speak both public and private in a professional, confident, and knowledgeable way. Demonstrated excellent customer service skills. Ability to create technically and/or logistically complex proposals. Ability to create and execute a strategic customized account plan. Experience in networking targeted customers at industry events Experience working within a team environment to over-deliver on desired results. Experience with contract negotiations and the ability to successfully navigate complex organisations. Experience with the use of customer relationship database A very strong focus on achieving financial targets. Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact. Excellent organisational skills and the ability to manage multiple projects. In depth understanding of the modern workspace, AV and UC collaboration industry. Previous experience selling related technical solutions and services into Corporate, Enterprise and Government both direct and through Partners.
CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation. WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. What's on offer? Competitive salary of £25,000 Annual company bonus 37.5-hour week - Monday to Friday, no evenings or weekends Hybrid working (1-2 days per week in the Manchester office) Industry leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Private Medical Cycle2Work Scheme GymFlex Life assurance and Income protection Discounts & perks platform Employee wellbeing Continuous training, coaching and development within a helpful and encouraging environment Career progression opportunities Key Responsibilities of the Customer Service Advisor (German Speaker): Advise Sales of customers commercial queries Investigate transaction declines & velocity queries Liaising with all staff both in Manchester and in European Offices Log all queries and action on Logging Tool Chargebacks, Copy Invoice Requests, Transaction Queries Produce Copy Invoices on request Provide on-going support to colleagues and highlight training requirements to Team Leader Answer phone calls with set criteria and within parameters set out by the Company Assist in identifying and resolving areas that reduce chargeback liability or queries Carry out data entry for Customers & Cards Forward customer payment concerns to Credit Collections immediately Provide support to customers using website/systems provided Experience you'll bring: Previous experience in similar Customer Service role Fluent German speaker Ability to mentor, develop & improve skills of others Adaptable to organisational change requirements Excellent communication skills (written and verbal) Establish and maintain co-operative and effective working relationships Self-motivated, organised and can work on own initiative Taking "ownership" of problems What's next? If you have the skills and passion to take on this Customer Service Advisor - German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.
May 20, 2024
Full time
CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation. WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers - comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. What's on offer? Competitive salary of £25,000 Annual company bonus 37.5-hour week - Monday to Friday, no evenings or weekends Hybrid working (1-2 days per week in the Manchester office) Industry leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Private Medical Cycle2Work Scheme GymFlex Life assurance and Income protection Discounts & perks platform Employee wellbeing Continuous training, coaching and development within a helpful and encouraging environment Career progression opportunities Key Responsibilities of the Customer Service Advisor (German Speaker): Advise Sales of customers commercial queries Investigate transaction declines & velocity queries Liaising with all staff both in Manchester and in European Offices Log all queries and action on Logging Tool Chargebacks, Copy Invoice Requests, Transaction Queries Produce Copy Invoices on request Provide on-going support to colleagues and highlight training requirements to Team Leader Answer phone calls with set criteria and within parameters set out by the Company Assist in identifying and resolving areas that reduce chargeback liability or queries Carry out data entry for Customers & Cards Forward customer payment concerns to Credit Collections immediately Provide support to customers using website/systems provided Experience you'll bring: Previous experience in similar Customer Service role Fluent German speaker Ability to mentor, develop & improve skills of others Adaptable to organisational change requirements Excellent communication skills (written and verbal) Establish and maintain co-operative and effective working relationships Self-motivated, organised and can work on own initiative Taking "ownership" of problems What's next? If you have the skills and passion to take on this Customer Service Advisor - German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.They want people who care and are passionate about what they do.They have the flexibility of a small company but the backing of a much largerbusiness, which is ideal for growth.The working environment includes:Modern office settingFood providedGrowth opportunities Job Description: The Customer Service advisor will be responsible for ensuring that all customers are satisfied with the products and services.You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints.You will also be responsible for developing and maintaining relationships with existing and prospective customers.The Customer Service Team Lead will report to the General Manager. Job Requirements: Excellent communication skills - both written and verbalAbility to multi-task, prioritize, and manage time effectivelyAble to work independently as well as in a team environmentAble to take initiativeSelf-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented and a team player.This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting.The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.The role is based on a site that opens Monday to Thursday 8:30am -5:30pm and Friday 8:30am - 5:00pm.Salary: £26,500 - £28,500 per annumThe salary will be negotiable and based on prior experience. Hours can be agreed atthe interview stage.Daily tasks may include but are not limited to:Maintaining all customer service processes and procedures within the business.Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times.Ensure planners through Sage are managed and controlled properly.Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders.Helping move away from a paper-driven process to paperless.Processing customer orders.Booking in of deliveries on sage,Stock control management through sages/excelProcessing Non ConformancesDealing with visitors.Raising purchase orders on sage for traded goodsStock takes for general office itemsWorking with the sales team to develop the business.Maintaining SAGE supplier and product records.Managing the business purchasing process ensuring all processes and paperwork are adhered to.Learning to cover transport and collections for holiday cover. We are looking for: Someone who can multitask and think outside the box - Bring solutions to the table when problems arise.Self motivation - someone who wants to work with the business's best interests and for this they like to look after their staff.Excellent telephone skills Must have an eye for detail and understand the importance of following a process.B2B customer service experience - confidence - professional - organised.General business acumen.Good attention to detail.Ability to follow policies and procedures.Managerial skills.Excellent time and attendance.Customer service: 3 years (required)B2B: 3 years (required)This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review. Benefits: Company eventsCompany pensionEmployee discountFree parkingOn-site parkingPrivate medical insuranceBonus schemePerformance bonusYearly bonusThe Recruitment Co are an equal opportunities employerCPManchesterGS The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 20, 2024
Full time
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.They want people who care and are passionate about what they do.They have the flexibility of a small company but the backing of a much largerbusiness, which is ideal for growth.The working environment includes:Modern office settingFood providedGrowth opportunities Job Description: The Customer Service advisor will be responsible for ensuring that all customers are satisfied with the products and services.You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints.You will also be responsible for developing and maintaining relationships with existing and prospective customers.The Customer Service Team Lead will report to the General Manager. Job Requirements: Excellent communication skills - both written and verbalAbility to multi-task, prioritize, and manage time effectivelyAble to work independently as well as in a team environmentAble to take initiativeSelf-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented and a team player.This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting.The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.The role is based on a site that opens Monday to Thursday 8:30am -5:30pm and Friday 8:30am - 5:00pm.Salary: £26,500 - £28,500 per annumThe salary will be negotiable and based on prior experience. Hours can be agreed atthe interview stage.Daily tasks may include but are not limited to:Maintaining all customer service processes and procedures within the business.Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times.Ensure planners through Sage are managed and controlled properly.Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders.Helping move away from a paper-driven process to paperless.Processing customer orders.Booking in of deliveries on sage,Stock control management through sages/excelProcessing Non ConformancesDealing with visitors.Raising purchase orders on sage for traded goodsStock takes for general office itemsWorking with the sales team to develop the business.Maintaining SAGE supplier and product records.Managing the business purchasing process ensuring all processes and paperwork are adhered to.Learning to cover transport and collections for holiday cover. We are looking for: Someone who can multitask and think outside the box - Bring solutions to the table when problems arise.Self motivation - someone who wants to work with the business's best interests and for this they like to look after their staff.Excellent telephone skills Must have an eye for detail and understand the importance of following a process.B2B customer service experience - confidence - professional - organised.General business acumen.Good attention to detail.Ability to follow policies and procedures.Managerial skills.Excellent time and attendance.Customer service: 3 years (required)B2B: 3 years (required)This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review. Benefits: Company eventsCompany pensionEmployee discountFree parkingOn-site parkingPrivate medical insuranceBonus schemePerformance bonusYearly bonusThe Recruitment Co are an equal opportunities employerCPManchesterGS The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor. Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. The primary objective of the role is to Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements. Core Responsibilities: Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner. Review customer accounts to determine and propose the best possible Resolution. Contact customers via telephone / letter to negotiate on accounts. Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately. Follow up on payment promises to secure ongoing payment arrangements. Update client accounts accurately and concisely. Negotiate settlement terms with debtors or appointed third parties as per client mandate. Provide a shadowing facility to colleagues either new to the business, or new to the Team. Ensure compliance with all relevant legal, regulatory, client and internal policy and procedure requirements. Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators. Work in partnership with other departments internally to meet business objectives. Adhere at all times to the principles of Treating Customers Fairly. Working in line with Company and legislative requirements in Health, Safety & Welfare for both self and others. Skills & Requirements: Essential: Understanding of FCA regulations and DPA principles. A team-worker who must be able to build working relationships and interact with colleagues. MS Office and / or Google experience. Good communication skills. Bright and enthusiastic nature. Ability to demonstrate a professional approach to all circumstances. Good organisational and administrative skills with a proven ability to prioritise tasks. Adaptability and flexibility. Desirable: Debt Collection Agency experience. Experience of working on a telephone dialler. To be considered for this position, please apply below.
May 19, 2024
Full time
Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Collections Advisor. Based in Sheffield, this role can be either full or part-time. Working on the front line of operations, the role of the Collections Advisor is to identify appropriate customer solutions on accounts, primarily through telephone negotiation having gathered information to inform and support the solution. The primary objective of the role is to Negotiate best possible solutions for Customers on all accounts following internal processes and procedures, working in accordance with all regulatory requirements. Core Responsibilities: Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner. Review customer accounts to determine and propose the best possible Resolution. Contact customers via telephone / letter to negotiate on accounts. Negotiate with customers to ensure solutions are affordable, signposting to sources of free debt advice where necessary and identifying and dealing with vulnerable customers appropriately. Follow up on payment promises to secure ongoing payment arrangements. Update client accounts accurately and concisely. Negotiate settlement terms with debtors or appointed third parties as per client mandate. Provide a shadowing facility to colleagues either new to the business, or new to the Team. Ensure compliance with all relevant legal, regulatory, client and internal policy and procedure requirements. Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators. Work in partnership with other departments internally to meet business objectives. Adhere at all times to the principles of Treating Customers Fairly. Working in line with Company and legislative requirements in Health, Safety & Welfare for both self and others. Skills & Requirements: Essential: Understanding of FCA regulations and DPA principles. A team-worker who must be able to build working relationships and interact with colleagues. MS Office and / or Google experience. Good communication skills. Bright and enthusiastic nature. Ability to demonstrate a professional approach to all circumstances. Good organisational and administrative skills with a proven ability to prioritise tasks. Adaptability and flexibility. Desirable: Debt Collection Agency experience. Experience of working on a telephone dialler. To be considered for this position, please apply below.
Sales Associate Part-time 10 hours per week Leeds £11.50 p/h Benefits & perks: Competitive base salary, monthly bonus, commission on every item sold! Exciting incentives 65% off discount Jewellery allowance Your birthday off Referral rewards Access to Employee & Family Assistance Programme offering wellbeing & financial support Enhanced sickness and emergency paid leave Pay on demand available The candidate We are looking for passionate, sales-driven brand ambassadors. To be a THOMAS SABO brand ambassador, you must be passionate about the brand, our products and our customers. Required: Previous 1 year experience ideally within premium retail THE COMPANY: THOMAS SABO is an innovative, international lifestyle company, with a passion for creating unique, highly expressive jewellery and accessories that allow you to express your personality. THE COMMITMENT: At THOMAS SABO our aim is to foster a supportive and collaborative culture, providing our colleagues with the positive working environment we believe they deserve and as with our eclectic jewellery collections, we celebrate diversity. We are passionate about inclusivity and promote equality. We are committed to providing a supportive workplace where everyone in our team feels valued, included and most importantly, can be themselves at work. At its core, the THOMAS SABO vision is inextricably linked to that of Thomas Sabo himself: our founder, visionary and mentor. We take our responsibility to the environment seriously and are committed to our relationships with customers, partners and place paramount importance on our colleagues. THOMAS SABO is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
May 17, 2024
Full time
Sales Associate Part-time 10 hours per week Leeds £11.50 p/h Benefits & perks: Competitive base salary, monthly bonus, commission on every item sold! Exciting incentives 65% off discount Jewellery allowance Your birthday off Referral rewards Access to Employee & Family Assistance Programme offering wellbeing & financial support Enhanced sickness and emergency paid leave Pay on demand available The candidate We are looking for passionate, sales-driven brand ambassadors. To be a THOMAS SABO brand ambassador, you must be passionate about the brand, our products and our customers. Required: Previous 1 year experience ideally within premium retail THE COMPANY: THOMAS SABO is an innovative, international lifestyle company, with a passion for creating unique, highly expressive jewellery and accessories that allow you to express your personality. THE COMMITMENT: At THOMAS SABO our aim is to foster a supportive and collaborative culture, providing our colleagues with the positive working environment we believe they deserve and as with our eclectic jewellery collections, we celebrate diversity. We are passionate about inclusivity and promote equality. We are committed to providing a supportive workplace where everyone in our team feels valued, included and most importantly, can be themselves at work. At its core, the THOMAS SABO vision is inextricably linked to that of Thomas Sabo himself: our founder, visionary and mentor. We take our responsibility to the environment seriously and are committed to our relationships with customers, partners and place paramount importance on our colleagues. THOMAS SABO is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Title: Customer Service AdvisorReports to: Office ManagerDepot: ManchesterOverviewTo build and maintain relationships with Customers. Processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls and emails which include customer complaints, queries, orders etc., order processing and arranging deliveries. Taking part in regular Promotional Drives, up-selling from the Promotional Brochure on all calls. Utilising all available reports & systems.Main Duties- To ensure high standards of customer service, taking and inputting orders efficiently and accurately.- To have a clear and personable telephone manner.- Take ownership of solving customer issues through pro-active customer service.- To promote the sale of LWC Drinks' own brand products.- To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to customers in their areas.- Dealing with customer collections.- Processing payments over the phone.- Ensuring the Manchester inbox is always monitored.- To promote from our promotional brochure and up-sell specific drives.- Understanding the need to target specific customers with products that are relevant to them.- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.Knowledge and Experience:- Excellent customer service skills.- Use of Microsoft Excel for spreadsheets and records.- Ability to use the trinity system.- Good teamwork skills.- Good communication and relationship building skills.- Good product knowledge.- Ability to sell and up-sell.
May 17, 2024
Full time
Job Title: Customer Service AdvisorReports to: Office ManagerDepot: ManchesterOverviewTo build and maintain relationships with Customers. Processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls and emails which include customer complaints, queries, orders etc., order processing and arranging deliveries. Taking part in regular Promotional Drives, up-selling from the Promotional Brochure on all calls. Utilising all available reports & systems.Main Duties- To ensure high standards of customer service, taking and inputting orders efficiently and accurately.- To have a clear and personable telephone manner.- Take ownership of solving customer issues through pro-active customer service.- To promote the sale of LWC Drinks' own brand products.- To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to customers in their areas.- Dealing with customer collections.- Processing payments over the phone.- Ensuring the Manchester inbox is always monitored.- To promote from our promotional brochure and up-sell specific drives.- Understanding the need to target specific customers with products that are relevant to them.- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.Knowledge and Experience:- Excellent customer service skills.- Use of Microsoft Excel for spreadsheets and records.- Ability to use the trinity system.- Good teamwork skills.- Good communication and relationship building skills.- Good product knowledge.- Ability to sell and up-sell.
Customer Service Advisor Burgess Hill, Temp to perm, 11.44 p/h (+ 1ph attendance bonus), Monday to Friday, alternating shifts of 9am - 6pm and 10am - 7pm, pension, holiday The Role Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Customer Service Advisors to join their dynamic team. Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this. Making outbound calls to customers to arrange delivery of prescription medications Receiving inbound calls from customers in relation to the delivery and collection of their prescription medicines Updating a centralised database with information gained within the calls Requirements We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative. Company Information Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station. Package 11.44 p/h (+ 1ph attendance bonus) (permanent salary would be 23,795 + attendance bonus of up to 2080 per year) Potential to go permanent after 12 weeks Monday to Friday 9am - 6pm Weekly pay (for the first 12 weeks) Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
May 17, 2024
Seasonal
Customer Service Advisor Burgess Hill, Temp to perm, 11.44 p/h (+ 1ph attendance bonus), Monday to Friday, alternating shifts of 9am - 6pm and 10am - 7pm, pension, holiday The Role Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Customer Service Advisors to join their dynamic team. Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this. Making outbound calls to customers to arrange delivery of prescription medications Receiving inbound calls from customers in relation to the delivery and collection of their prescription medicines Updating a centralised database with information gained within the calls Requirements We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative. Company Information Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station. Package 11.44 p/h (+ 1ph attendance bonus) (permanent salary would be 23,795 + attendance bonus of up to 2080 per year) Potential to go permanent after 12 weeks Monday to Friday 9am - 6pm Weekly pay (for the first 12 weeks) Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Digital Forensics Vacancies Salary: £45k-65k based on experience Location: London hybrid working with office visits depending on level The Role This is a role with a global leading advisory firm, you will be involved in data preservation and digital investigations in complex litigation cases by utilising knowledge of digital forensic technology, tools, and protocols in relation to the collection and management of electronically stored information from a variety of data sources. Skills / Qualifications Necessary: Bachelor s degree in forensic computing or equivalent related experience 2-8 years of experience in relevant forensic and consulting roles Preferred: Excellent communication skills, written and verbal Strong with collaboration, team environments Availability for weekend travel or short notice, when necessary Strong understanding of computer networking within a corporate environment based on level Familiarity on ACPO guidelines based on level eDiscovery experience with relevant analysis software and forensic collections Certifications in Nuix, EnCase, Cellebrite, or similar Knowledge of scripting or SQL Experience with forensic collections onsite CFE desirable About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox. end
May 16, 2024
Full time
Digital Forensics Vacancies Salary: £45k-65k based on experience Location: London hybrid working with office visits depending on level The Role This is a role with a global leading advisory firm, you will be involved in data preservation and digital investigations in complex litigation cases by utilising knowledge of digital forensic technology, tools, and protocols in relation to the collection and management of electronically stored information from a variety of data sources. Skills / Qualifications Necessary: Bachelor s degree in forensic computing or equivalent related experience 2-8 years of experience in relevant forensic and consulting roles Preferred: Excellent communication skills, written and verbal Strong with collaboration, team environments Availability for weekend travel or short notice, when necessary Strong understanding of computer networking within a corporate environment based on level Familiarity on ACPO guidelines based on level eDiscovery experience with relevant analysis software and forensic collections Certifications in Nuix, EnCase, Cellebrite, or similar Knowledge of scripting or SQL Experience with forensic collections onsite CFE desirable About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox. end
How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you'll bring: A 'can do' attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
May 15, 2024
Full time
How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you!Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you'll bring: A 'can do' attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: £24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
Are you looking for a role you can develop within? This fast-paced role requires an excellent eye for detail, along with the ability to multitask. We are recruiting for a Customer Relations Advisor within our Sheffield office; this role is a permanent role based in the office. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK. The Position & Key Responsibilities The role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information. You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that targets are met. The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed. Person specification Experience of handling and resolving difficult situations Capable of handling high caseloads of work Ability to successfully meet client SLA's. Good understanding and use of Microsoft Office Applications Excellent phone manner and customer service skills Strong time management and organisational skills Excellent attention to detail What's in it for you? Salary of £22,308 Hours: Monday to Friday 8am - 4pm (10am - 6pm shift may be required to cover annual leave / sickness) Office based Contract: Full time, 37.5 hours per week Enhanced Maternity and Paternity Package NB subject to eligibility criteria 25 days annual leave Health Cash Plan Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing. If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
May 15, 2024
Full time
Are you looking for a role you can develop within? This fast-paced role requires an excellent eye for detail, along with the ability to multitask. We are recruiting for a Customer Relations Advisor within our Sheffield office; this role is a permanent role based in the office. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK. The Position & Key Responsibilities The role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information. You will carry out regulated collections and debt recovery procedures in accordance with company policy and procedures, ensuring that targets are met. The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed. Person specification Experience of handling and resolving difficult situations Capable of handling high caseloads of work Ability to successfully meet client SLA's. Good understanding and use of Microsoft Office Applications Excellent phone manner and customer service skills Strong time management and organisational skills Excellent attention to detail What's in it for you? Salary of £22,308 Hours: Monday to Friday 8am - 4pm (10am - 6pm shift may be required to cover annual leave / sickness) Office based Contract: Full time, 37.5 hours per week Enhanced Maternity and Paternity Package NB subject to eligibility criteria 25 days annual leave Health Cash Plan Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing. If this sounds like the job for you, please apply New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Department: Customer Care Reporting to: Customer Care Manager Location: Warrington (Hybrid) Contract: Permanent Hours: 25 hours (Part-time) 09:30-14:30 Mon-Fri. Date: May 2024 Salary: £23,482.11 (Pro-rota) Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided. You should be a well presented individual and will be able to work extended hours during peak periods as required. GFS has been trading since 2001 and is the UK's leading carrier management company, we work with brands such as Molton Brown, Mamas & Papas and Dune Shoes amongst others. During our 20+ years of operation GFS has developed an obsession for driving carrier performance for the benefit of our customers. We have exciting growth plans, providing real opportunity for career progression. Main areas of responsibility Call Handling within timeframes set out within the KPI's; Action of emails in a prompt manner in timeframes set out within the KPI's; Booking of collections; tracking of collections; within the timeframes set out in the KPI's; Raising tickets in the agreed timeframes set out in the KPI's; Resolving tickets in the agreed timeframes set out in the KPI's; Tracking of consignments; Pass all customer escalations to the Customer Services Manager in a prompt manner; Ensures that the company satisfies both its internal and external customer needs; Pass all customer complaints to the Customer Services Manager in a prompt manner; Education & Experience Essential: Self- Motivated, ambition to succeed, motivational; Experience within a customer service/call center environment; Ability to communicate and influence suppliers to deliver a premium service Desirable: Experience in the parcel industry Personal: Strong ability to impact and influence; Excellent interpersonal understanding; Excellent communication skills; Listens to and values the opinions of others; High level of integrity, trust and respect; Ability to make decisions; Good problem solving skills; Approachable, adaptable and flexible; Challenges assumptions and encourages change; Positive 'can-do' approach
May 15, 2024
Full time
Department: Customer Care Reporting to: Customer Care Manager Location: Warrington (Hybrid) Contract: Permanent Hours: 25 hours (Part-time) 09:30-14:30 Mon-Fri. Date: May 2024 Salary: £23,482.11 (Pro-rota) Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided. You should be a well presented individual and will be able to work extended hours during peak periods as required. GFS has been trading since 2001 and is the UK's leading carrier management company, we work with brands such as Molton Brown, Mamas & Papas and Dune Shoes amongst others. During our 20+ years of operation GFS has developed an obsession for driving carrier performance for the benefit of our customers. We have exciting growth plans, providing real opportunity for career progression. Main areas of responsibility Call Handling within timeframes set out within the KPI's; Action of emails in a prompt manner in timeframes set out within the KPI's; Booking of collections; tracking of collections; within the timeframes set out in the KPI's; Raising tickets in the agreed timeframes set out in the KPI's; Resolving tickets in the agreed timeframes set out in the KPI's; Tracking of consignments; Pass all customer escalations to the Customer Services Manager in a prompt manner; Ensures that the company satisfies both its internal and external customer needs; Pass all customer complaints to the Customer Services Manager in a prompt manner; Education & Experience Essential: Self- Motivated, ambition to succeed, motivational; Experience within a customer service/call center environment; Ability to communicate and influence suppliers to deliver a premium service Desirable: Experience in the parcel industry Personal: Strong ability to impact and influence; Excellent interpersonal understanding; Excellent communication skills; Listens to and values the opinions of others; High level of integrity, trust and respect; Ability to make decisions; Good problem solving skills; Approachable, adaptable and flexible; Challenges assumptions and encourages change; Positive 'can-do' approach
Assistant Store Manager (London) - full-time TOTEME is a Swedish fashion house founded in 2014 by Elin Kling and Karl Lindman. From the studio in Stockholm, the label explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship and methodic repetition. TOTEME is a conscious label committed to making decisions that work in favor of people, animals and the planet. The role TOTEME is looking for an Assistant Store Manager for our new London flagship store. In this role you will act as a Brand ambassador, lead and coach your team, work to meet sales goals, build authentic, client-centric relationships and provide elevated in-store experiences for our clients. You will report to the Store Manager. Responsibilities Drive and monitor sales performance and targets. Monitor efficient workflows and the staff rota in line with daily operational needs. Coach the Sales Advisors by being a commercial-minded role model prompting cross-selling and repurchase. Support, brief, and coach Sales Advisors on the brand, collections, in-store experience and store policies on uniforms, grooming guidelines, and so on. Support the Store Manager in developing and executing in-store events and activations. Drive your and your team's clientele by encouraging the development of genuine long-term relationships. Ensure alignment with visual merchandising strategies and coach team members on day-to-day standards. Manage daily and weekly briefs with the team on company policy, business priorities, and collection. Provide internal company stakeholders with product recommendations and qualitative feedback based on local insight and Client needs. Participate in and contribute to TOTEME's social and environmental sustainability strategy. Your profile 3 years of experience in luxury retail in a Senior Sales position or higher. A degree in Business or Fashion is preferable. Skilled in Excel and PowerPoint. An understanding of workflow and budgeting efficiency. Fluent in spoken and written English About you A TOTEME ambassador who lives and breathes our culture and values. A genuine interest in people and discovering our customer base. Passionate about providing a luxury experience for our customers. Excellent organizational skills and can-do attitude Flexibility to work evenings and weekends. This is a full-time position based at TOTEME's new flagship store on London's Mount Street with a start date of December 2023. TOTEME has teams in Stockholm, London and New York and a growing number of stores in Europe, North America and Asia. You will join a dynamic, creative and highly collaborative team working towards exciting projects and milestones. You will contribute to the company's development and have the opportunity to grow within your role. TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience. By applying to this position I agree with TOTEME's privacy policy and to be contacted about future job opportunities for up to 3 years from the submission date. Find out more about our privacy policy here.
May 15, 2024
Full time
Assistant Store Manager (London) - full-time TOTEME is a Swedish fashion house founded in 2014 by Elin Kling and Karl Lindman. From the studio in Stockholm, the label explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship and methodic repetition. TOTEME is a conscious label committed to making decisions that work in favor of people, animals and the planet. The role TOTEME is looking for an Assistant Store Manager for our new London flagship store. In this role you will act as a Brand ambassador, lead and coach your team, work to meet sales goals, build authentic, client-centric relationships and provide elevated in-store experiences for our clients. You will report to the Store Manager. Responsibilities Drive and monitor sales performance and targets. Monitor efficient workflows and the staff rota in line with daily operational needs. Coach the Sales Advisors by being a commercial-minded role model prompting cross-selling and repurchase. Support, brief, and coach Sales Advisors on the brand, collections, in-store experience and store policies on uniforms, grooming guidelines, and so on. Support the Store Manager in developing and executing in-store events and activations. Drive your and your team's clientele by encouraging the development of genuine long-term relationships. Ensure alignment with visual merchandising strategies and coach team members on day-to-day standards. Manage daily and weekly briefs with the team on company policy, business priorities, and collection. Provide internal company stakeholders with product recommendations and qualitative feedback based on local insight and Client needs. Participate in and contribute to TOTEME's social and environmental sustainability strategy. Your profile 3 years of experience in luxury retail in a Senior Sales position or higher. A degree in Business or Fashion is preferable. Skilled in Excel and PowerPoint. An understanding of workflow and budgeting efficiency. Fluent in spoken and written English About you A TOTEME ambassador who lives and breathes our culture and values. A genuine interest in people and discovering our customer base. Passionate about providing a luxury experience for our customers. Excellent organizational skills and can-do attitude Flexibility to work evenings and weekends. This is a full-time position based at TOTEME's new flagship store on London's Mount Street with a start date of December 2023. TOTEME has teams in Stockholm, London and New York and a growing number of stores in Europe, North America and Asia. You will join a dynamic, creative and highly collaborative team working towards exciting projects and milestones. You will contribute to the company's development and have the opportunity to grow within your role. TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience. By applying to this position I agree with TOTEME's privacy policy and to be contacted about future job opportunities for up to 3 years from the submission date. Find out more about our privacy policy here.
Job Title: Customer Service Advisor Location: Luton, Bedfordshire Salary: 23,000 Assignment: Permanent Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation) About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills: Processing sales and sample orders for customers and sales teams Answering high-volume customer and account manager phone calls within 3 rings Responding to customer and account manager emails Providing information on changes to orders (vintages, shortages, delivery dates) Ensuring accurate entry of wines at the right price Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested Processing collections and credits with investigation of correct reason codes Setting up and supporting customers for SwiftCloud online ordering Handling order and other queries Managing complaints and queries Creating ad-hoc reports for customer and sales teams using Excel Cube templates Following business processes for right-first-time delivery Understanding and minimizing mistakes in processes Undertaking special projects to improve department efficiency Manning the incoming email inbox, categorizing messages for team action Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB) Arranging special deliveries (same-day, booking in, reworks, non-standard requirements) Providing second-line support for customer delivery problems and failures Managing ongoing updates of customer delivery instructions and time windows Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch Dealing with returns from LCB and receipting stock Holding stock on the system for approved customers through Paid or Unpaid reserves Processing national orders involving a third-party ordering system Entering, uploading, and managing customer special prices and discounts Managing customer portal pricing for e-procurement systems. Responsibilities Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call. Care about the customer and giving them great service High levels of both accuracy and attention to detail Good communicator both verbal and written - excellent telephone manner Works well under pressure Numerate Team player who works well with others; both in their team and the wider company Able to manage their own workload and prioritise appropriately Problem solver Able to influence others and negotiate a solution Customer centric and strives to do their best for our customers Self-starter, able to use own initiative Embraces and demonstrates Company Values Take some responsibility for own development by highlighting any training or support needs About you GCSE passes in key subjects i.e. Maths, English & highly numerate. Previous experience in customer service role Computer literate - proficient with Microsoft Outlook, Excel and Navision Experience of delivery functions Please apply as soon as possible as interviews are being offered on a rolling basis. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2024
Full time
Job Title: Customer Service Advisor Location: Luton, Bedfordshire Salary: 23,000 Assignment: Permanent Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation) About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills: Processing sales and sample orders for customers and sales teams Answering high-volume customer and account manager phone calls within 3 rings Responding to customer and account manager emails Providing information on changes to orders (vintages, shortages, delivery dates) Ensuring accurate entry of wines at the right price Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested Processing collections and credits with investigation of correct reason codes Setting up and supporting customers for SwiftCloud online ordering Handling order and other queries Managing complaints and queries Creating ad-hoc reports for customer and sales teams using Excel Cube templates Following business processes for right-first-time delivery Understanding and minimizing mistakes in processes Undertaking special projects to improve department efficiency Manning the incoming email inbox, categorizing messages for team action Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB) Arranging special deliveries (same-day, booking in, reworks, non-standard requirements) Providing second-line support for customer delivery problems and failures Managing ongoing updates of customer delivery instructions and time windows Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch Dealing with returns from LCB and receipting stock Holding stock on the system for approved customers through Paid or Unpaid reserves Processing national orders involving a third-party ordering system Entering, uploading, and managing customer special prices and discounts Managing customer portal pricing for e-procurement systems. Responsibilities Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call. Care about the customer and giving them great service High levels of both accuracy and attention to detail Good communicator both verbal and written - excellent telephone manner Works well under pressure Numerate Team player who works well with others; both in their team and the wider company Able to manage their own workload and prioritise appropriately Problem solver Able to influence others and negotiate a solution Customer centric and strives to do their best for our customers Self-starter, able to use own initiative Embraces and demonstrates Company Values Take some responsibility for own development by highlighting any training or support needs About you GCSE passes in key subjects i.e. Maths, English & highly numerate. Previous experience in customer service role Computer literate - proficient with Microsoft Outlook, Excel and Navision Experience of delivery functions Please apply as soon as possible as interviews are being offered on a rolling basis. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Title: Collections Advisor Location: North West - work from home with weekly meet up with team Term: Permanent Hours: 40 Hours per week, Monday-Friday between 8am-6pm Salary: Up to 34,000 DOE + benefits This is an exciting opportunity for an experienced Collections Advisor who has previously working within financial services to join a growing business. Based North West, Do you have excellent communication skills? Do you follow a task through to end result? Are you empathetic? Key Responsibilities of a Collections Advisor. Proactively managing a portfolio of accounts to arrange payment plans. Negotiating agreements/payment plans where appropriate. Working closely with clients to achieve the right outcome. Make referrals for support and provide advice and information. Build excellent customer and stakeholder relationships, both internal and external. Achieve targets and KPIs. Making outbound and taking inbound calls, emails, whatsap, text. Skills and experience Excellent customer service skills are essential for this role. Good verbal and written communication skills. Strong time management & organisation skills. Build rapport and gain trust of your residents. Confident at making decisions and accountable for workload. Adaptable and flexible in an ever-changing environment. Exceptional collaborative skills to work with different departments. Able to work efficiently, both independently and within a team environment. Please follow the link to apply for this Collections Advisor role.
May 15, 2024
Full time
Title: Collections Advisor Location: North West - work from home with weekly meet up with team Term: Permanent Hours: 40 Hours per week, Monday-Friday between 8am-6pm Salary: Up to 34,000 DOE + benefits This is an exciting opportunity for an experienced Collections Advisor who has previously working within financial services to join a growing business. Based North West, Do you have excellent communication skills? Do you follow a task through to end result? Are you empathetic? Key Responsibilities of a Collections Advisor. Proactively managing a portfolio of accounts to arrange payment plans. Negotiating agreements/payment plans where appropriate. Working closely with clients to achieve the right outcome. Make referrals for support and provide advice and information. Build excellent customer and stakeholder relationships, both internal and external. Achieve targets and KPIs. Making outbound and taking inbound calls, emails, whatsap, text. Skills and experience Excellent customer service skills are essential for this role. Good verbal and written communication skills. Strong time management & organisation skills. Build rapport and gain trust of your residents. Confident at making decisions and accountable for workload. Adaptable and flexible in an ever-changing environment. Exceptional collaborative skills to work with different departments. Able to work efficiently, both independently and within a team environment. Please follow the link to apply for this Collections Advisor role.