We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
May 19, 2024
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
May 19, 2024
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.1 million vehicles across 95 countries, we're committed to every journey our team members, partners, customers and neighbours make. Join us, and we'll invest in yours. After an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, included in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted.
We are delighted to be partnered with our friendly, professional and established client as they seek to recruit a Sales Support Administrator to join their experienced team within their offices close to Uckfield. This role is available due to strong company growth levels and continued expansion. Sales Support Administrator Full time permanent role - office based role but with flexible working to attend appointments / engineers visits at home etc Mon-Fri only or Role based close to Uckfield. Due to rural location of the offices, you will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £26000-£28000 per annum, depending on experience plus excellent all round company benefits, including pension scheme, free work related training courses, company social activities, snacks and drinks provided at the office, Christmas close down. Discretionary Christmas bonus £500-£1000 approx. This is an excellent opportunity to join a busy team within a friendly, independent family run and very successful organisation. Please note that this is a 'well behaved' dog friendly office. Bring your dog to work if you have one! The role - Sales Support Administrator: This role is designed to be a challenging and rewarding opportunity to aid the sales team in handling sales orders and enquiries to help further the growth and development of the business. This key role will provide support to the Sales Team in achieving the company objectives, maintaining relationships with the existing customer base and the daily management of enquiries and orders, Duties will include: To receive and process incoming enquiries Carry out the sales process in a timely and professional manner. Manage client expectations in terms of time-scales, product availability and costs. To maintain a great working relationship with clients. To provide administrative support to the sales team - keeping sales reports and information up to date. Liaising with suppliers and other staff members To assist with account growth and development by keeping in regular contact with allocated accounts / up-selling. Support the Account Managers with producing quotations and samples packs. Provide support for events/trade shows and promotions Experience, competencies and knowledge required: Previous sales support experience Experience of compiling quotations and proposals Experience of keeping key sales reporting information up to date accurately. Great phone manner and has experience connecting and up-selling on the phone to current accounts / account managing. No outbound sales. Experience of building relationships with customers Good computer skills (Excel) Ability to work independently and take initiative. For more information regarding this new and exciting Sales Support Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
May 19, 2024
Full time
We are delighted to be partnered with our friendly, professional and established client as they seek to recruit a Sales Support Administrator to join their experienced team within their offices close to Uckfield. This role is available due to strong company growth levels and continued expansion. Sales Support Administrator Full time permanent role - office based role but with flexible working to attend appointments / engineers visits at home etc Mon-Fri only or Role based close to Uckfield. Due to rural location of the offices, you will need to be a driver and have your own transport. There is plenty of free parking on site for all staff. Salary £26000-£28000 per annum, depending on experience plus excellent all round company benefits, including pension scheme, free work related training courses, company social activities, snacks and drinks provided at the office, Christmas close down. Discretionary Christmas bonus £500-£1000 approx. This is an excellent opportunity to join a busy team within a friendly, independent family run and very successful organisation. Please note that this is a 'well behaved' dog friendly office. Bring your dog to work if you have one! The role - Sales Support Administrator: This role is designed to be a challenging and rewarding opportunity to aid the sales team in handling sales orders and enquiries to help further the growth and development of the business. This key role will provide support to the Sales Team in achieving the company objectives, maintaining relationships with the existing customer base and the daily management of enquiries and orders, Duties will include: To receive and process incoming enquiries Carry out the sales process in a timely and professional manner. Manage client expectations in terms of time-scales, product availability and costs. To maintain a great working relationship with clients. To provide administrative support to the sales team - keeping sales reports and information up to date. Liaising with suppliers and other staff members To assist with account growth and development by keeping in regular contact with allocated accounts / up-selling. Support the Account Managers with producing quotations and samples packs. Provide support for events/trade shows and promotions Experience, competencies and knowledge required: Previous sales support experience Experience of compiling quotations and proposals Experience of keeping key sales reporting information up to date accurately. Great phone manner and has experience connecting and up-selling on the phone to current accounts / account managing. No outbound sales. Experience of building relationships with customers Good computer skills (Excel) Ability to work independently and take initiative. For more information regarding this new and exciting Sales Support Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Overview We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Join us, and after an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information Regardless of your socio-economic background, university attended, subject studied and degree attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following location(s): Glasgow
May 19, 2024
Full time
Overview We're Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we're here to advance the world, one journey at a time. Imagine what we could do for your career? Join us, and after an initial virtual classroom-based orientation session, you'll be assigned to a branch office for hands-on business training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That's because nearly all of our full-time employees started as a graduate in our Management Training Programme, including our current CEO. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our promote-from-within culture ensures that you'll have a well-rounded training experience and learn skills in management, finance, operations, sales and customer service. As you progress, increasingly more opportunities will become available to you. You can choose, as most people do, to continue your rewarding ascent within our Rental Operations managerial track. Then - in as little as two years from joining as a graduate - you could become a Branch Manager, in charge of your own team and your own profits. Or you can explore one of many other exciting options within Enterprise including Human Resources, Accounting, Revenue Management, Sales, Marketing and more. What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall's index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC. Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities As a Graduate Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver exceptional customer service. We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn proper sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long lasting relationships with key business decision makers. In your development to become a successful manager at Enterprise, you'll learn how to mentor, train, develop, manage and promote staff of your own. In turn, we'll reward your development with pay increases and opportunities for continued promotions. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information Regardless of your socio-economic background, university attended, subject studied and degree attained, Enterprise will always look at how you perform against our competencies and will judge you on that alone. Please let us know about any accommodations you may need to participate in our recruitment process. Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following location(s): Glasgow
HR Services Administrator - Fixed Term Contract We're growing and want you to be a part of our journey. The Employment, Policy and HR Services team provides both SME advisory and administrative HR services to the business which underpins our overall people strategy and vision. The team pro-actively manage our people operations and risk by: Managing HR processes to ensure seamless operations and compliance Having accountably for the HRIS and maintaining the integrity of employee data Actively managing the employee lifecycle Developing inclusive and forward-thinking policies Producing and reporting on metrics to identify trends Providing automated and self-service actions to increase efficiency and reduce cost As an HR Administrator, you will play a pivotal role in shaping our organisational success by providing confidential and pro-active administrative support across the full employee life cycle to the HR Central team, employees and performance managers. This role would be reporting into one of our HR managers and you will work closely with colleagues in the HR function and wider business to deliver excellent service to stakeholders across the business. This role is a fixed term contract for six months in our Belfast office. Key Responsibilities First point of contact for employees and performance managers with HR related queries by managing the Team's mailbox daily. This will include reviewing and triaging each query to the appropriate team member or internal team. Assist with the identification, development and implementation of process improvements. Ensure HR systems are updated and maintained with the latest employee information and conduct monthly audit checks to ensure integrity of data. Take responsibility and proactively manage the administration of our key HR processes across Joiners, Movers and Leavers including generation of offer letters and contracts, probation, onboarding of new employees and processing resignations. Support with the Northern Ireland Fair Monitoring Reporting. Assist with other administrative tasks for the HR Central team as required. This may include note taking at formal meetings. Key skills and experience Previous experience of working in an HR administrative role ideally within a People practice, and within a professional services environment (experience Sage People would be advantageous) Ability to prioritise a busy workload, working to tight deadlines whilst maintaining a high level of attention to detail and accuracy. Evidence of excellent planning, administration and organisational skills, with a flexible approach to managing tasks in order to meet changing and conflicting demands. Experience of inbox management and file management Drafting and reviewing of employment contracts An understanding of managing the visa process Evidence of working collaboratively as a team, maintaining good working relationships, and contributing to the team's overall performance. Evidence of excellent interpersonal and communication skills, with an ability to communicate clearly with a variety of internal and external stakeholders/audiences. Strong IT capabilities including MS Office (Outlook, Word and Excel) What's next? Click on 'apply' below and follow the simple application process online. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please let us know. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
May 19, 2024
Full time
HR Services Administrator - Fixed Term Contract We're growing and want you to be a part of our journey. The Employment, Policy and HR Services team provides both SME advisory and administrative HR services to the business which underpins our overall people strategy and vision. The team pro-actively manage our people operations and risk by: Managing HR processes to ensure seamless operations and compliance Having accountably for the HRIS and maintaining the integrity of employee data Actively managing the employee lifecycle Developing inclusive and forward-thinking policies Producing and reporting on metrics to identify trends Providing automated and self-service actions to increase efficiency and reduce cost As an HR Administrator, you will play a pivotal role in shaping our organisational success by providing confidential and pro-active administrative support across the full employee life cycle to the HR Central team, employees and performance managers. This role would be reporting into one of our HR managers and you will work closely with colleagues in the HR function and wider business to deliver excellent service to stakeholders across the business. This role is a fixed term contract for six months in our Belfast office. Key Responsibilities First point of contact for employees and performance managers with HR related queries by managing the Team's mailbox daily. This will include reviewing and triaging each query to the appropriate team member or internal team. Assist with the identification, development and implementation of process improvements. Ensure HR systems are updated and maintained with the latest employee information and conduct monthly audit checks to ensure integrity of data. Take responsibility and proactively manage the administration of our key HR processes across Joiners, Movers and Leavers including generation of offer letters and contracts, probation, onboarding of new employees and processing resignations. Support with the Northern Ireland Fair Monitoring Reporting. Assist with other administrative tasks for the HR Central team as required. This may include note taking at formal meetings. Key skills and experience Previous experience of working in an HR administrative role ideally within a People practice, and within a professional services environment (experience Sage People would be advantageous) Ability to prioritise a busy workload, working to tight deadlines whilst maintaining a high level of attention to detail and accuracy. Evidence of excellent planning, administration and organisational skills, with a flexible approach to managing tasks in order to meet changing and conflicting demands. Experience of inbox management and file management Drafting and reviewing of employment contracts An understanding of managing the visa process Evidence of working collaboratively as a team, maintaining good working relationships, and contributing to the team's overall performance. Evidence of excellent interpersonal and communication skills, with an ability to communicate clearly with a variety of internal and external stakeholders/audiences. Strong IT capabilities including MS Office (Outlook, Word and Excel) What's next? Click on 'apply' below and follow the simple application process online. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please let us know. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 19, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
2Heads are a proudly independent, award winning, strategically minded and fiercely creative experiential agency. We provide digital, hybrid & live solutions to the world's leading brands with the objective of producing optimum audience connection. It could be an industry event, B2B event marketing, launch event, exhibition, trade show, corporate events, VIP party, a product showcase, conference, theme park attraction, screening, app or website. With operations in the UK, USA, Ireland and Canada we have a truly global reach. Due to the continued success of the agency, we are looking for two Account Executives to join the Client Services Team. The main purpose of the roles is to help Account Directors and Managers deliver exceptional client servicing across all accounts and projects by providing administrative and organisational support. This role would suit a candidate who has administrative background, strong MS Office skills and an interest in brand experiences and the events industry as a whole. Role responsibilities will include: CRM related activity including data entry, updates, reports and general maintenance Creating project files and keeping all financial and project management systems & tools updated Meeting management support including scheduling both internal and external meetings Supporting the team by creating account plans, reports, presentations and other documentation as part of account or project level requirements Supporting the team with the production of pitch schedules and timelines Budget tracking for clients including invoicing & reconciliations Producing/collating case studies & post show reports Support with travel arrangements when needed. The successful candidates will: have a positive and can-do attitude be action and task oriented be a good multi-tasker with strong attention to detail have the ability to set and work to deadlines across multiple tasks have the ability to communicate in a professional and polite manner both written and verbally remain calm under pressure and have the ability to manage upwards have a keenness to learn, problem-solve and are solutions driven Experience of working at an agency or working with a CRM would be desirable but not essential. If you have a strong administrative background and a passion for all things organisational, please submit your CV. No agencies please. This role is based on hybrid working.
May 19, 2024
Full time
2Heads are a proudly independent, award winning, strategically minded and fiercely creative experiential agency. We provide digital, hybrid & live solutions to the world's leading brands with the objective of producing optimum audience connection. It could be an industry event, B2B event marketing, launch event, exhibition, trade show, corporate events, VIP party, a product showcase, conference, theme park attraction, screening, app or website. With operations in the UK, USA, Ireland and Canada we have a truly global reach. Due to the continued success of the agency, we are looking for two Account Executives to join the Client Services Team. The main purpose of the roles is to help Account Directors and Managers deliver exceptional client servicing across all accounts and projects by providing administrative and organisational support. This role would suit a candidate who has administrative background, strong MS Office skills and an interest in brand experiences and the events industry as a whole. Role responsibilities will include: CRM related activity including data entry, updates, reports and general maintenance Creating project files and keeping all financial and project management systems & tools updated Meeting management support including scheduling both internal and external meetings Supporting the team by creating account plans, reports, presentations and other documentation as part of account or project level requirements Supporting the team with the production of pitch schedules and timelines Budget tracking for clients including invoicing & reconciliations Producing/collating case studies & post show reports Support with travel arrangements when needed. The successful candidates will: have a positive and can-do attitude be action and task oriented be a good multi-tasker with strong attention to detail have the ability to set and work to deadlines across multiple tasks have the ability to communicate in a professional and polite manner both written and verbally remain calm under pressure and have the ability to manage upwards have a keenness to learn, problem-solve and are solutions driven Experience of working at an agency or working with a CRM would be desirable but not essential. If you have a strong administrative background and a passion for all things organisational, please submit your CV. No agencies please. This role is based on hybrid working.
Job Description Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Studying towards ACCA/ACA or equivalent Experience in IFRS/UK GAAP Audit experience Excellent communication skills Good time management, organisation skills and the ability to prioritise You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 19, 2024
Full time
Job Description Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Studying towards ACCA/ACA or equivalent Experience in IFRS/UK GAAP Audit experience Excellent communication skills Good time management, organisation skills and the ability to prioritise You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10 % Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While you ll be contracted to work 7.5 hours per day, 37.5 hours per week, you ll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimant s completed questionnaire and information from GP s etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch!
May 19, 2024
Full time
Utilise your existing clinical knowledge and become a Disability Assessor! This is an opportunity to take on a new challenge and further their career with a leading, multinational organisation where you can utilise your healthcare knowledge and compassion to take your career in a new direction! We are now recruiting Nurses, Paramedics, Physiotherapists or Occupational Therapists to carry out assessments on behalf of the DWP in a hybrid working role. Benefits: Basic salary of £35,000, rising to £36,000 upon achieving department-approved status, with potential quality bonus of 10 % Initial 6 weeks training + additional 10 week individual development plan Incremental pay progression £1,000 upon completing of further training. Flexible work patterns - While you ll be contracted to work 7.5 hours per day, 37.5 hours per week, you ll be able to agree your actual working hours with your line manager. Hybrid Working clinic based appointments 1 or 2 days per week. 23 days holiday, rising to 25 after 2 years Enhanced Maternity and Paternity Annual charity day Employee network groups Company matched pension Life assurance 15 weeks paid maternity Cycle2work scheme Voluntary benefits to suit your lifestyle including discounts on retail, socialising, health & wellbeing, travel and technology. Responsibilities: Undertake an assessment of an individual who is making a claim taking into account all of the information presented including any supporting evidence e.g. the claimant s completed questionnaire and information from GP s etc. Carry out a comprehensive review and analysis to enable you to complete a robust, structured report which will contain a detailed history of the claimant condition(s) including information gathered on the functional impact of their health condition or impairment on their daily living and mobility, their current medication and treatment. You will provide a full justification explaining how you came to these conclusions from the evidence gathered and probable timescales over which a health condition or impairment may affect the claimant. Hybrid working consists of attending a local clinic 1 or 2 days per week to carry out face to face appointments and then carrying out telephone assessments from home the rest of the week! Requirements: Qualified Nurse, Occupational Therapist, Physiotherapist or Paramedic 1+ years post qualification experience Valid registration on NMC or HCPC Full training will be provided, and hours of work will be during the day from Monday to Friday. If you are one of the Healthcare Professionals listed above, please apply immediately and one of our experience recruiters will be in touch!
Primary Details Time Type: Full time Worker Type: Employee The Opportunity Following sustained and continued growth plans, we are pleased to announce an exciting opportunity as an Account Managerwithin our London & Southeast Distribution Team on a fixed-term contract basis. As Account Manager, you will act as a business partner with assigned intermediaries in the region with the aim of profitably growing the business and meeting sales and growth targets across multiple UK product lines.? Your new role Assist with planning and implementing strategies to build and retain high value intermediaries to meet or exceed annual financial targets set. Participate in all relevant internal and external meetings to share and develop strategy, knowledge, and best practice. Maintain current knowledge of insurance guidelines and policy changes and modifications and recommending changes to Company policies and procedures where appropriate. Establish and develop relationships and promote company image with key clients and intermediaries. Review service and performance standards against expectations with intermediaries. Establish and develop good working relationships with internal stakeholders (HoT, UW) and be the broker's representative within QBE. Developing new business and new relationships with intermediaries to achieve agreed sales targets. Use a data-based approach to identify focal growth areas. Promotes QBE products and services via allocated channel. Manage the portfolio product mix for the allocated channel territory. Gathers market intelligence on competitors and competitor products. Develop, present, and negotiate intermediaries' requirements, and execute Account Approach plans. Contribute to the development and implementation of channel strategic plans. About you Ability to deliver on agreed business targets. Influencing and negotiation skills. Broad insurance industry knowledge and experience. Intermediary Distribution Product range knowledge. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Why QBE? At My Best? At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.? At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;? Employer of the Year 2022Winner - Insurance Insider? British Claims Awards 2022 Winner - InsurTech Award?
May 19, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The Opportunity Following sustained and continued growth plans, we are pleased to announce an exciting opportunity as an Account Managerwithin our London & Southeast Distribution Team on a fixed-term contract basis. As Account Manager, you will act as a business partner with assigned intermediaries in the region with the aim of profitably growing the business and meeting sales and growth targets across multiple UK product lines.? Your new role Assist with planning and implementing strategies to build and retain high value intermediaries to meet or exceed annual financial targets set. Participate in all relevant internal and external meetings to share and develop strategy, knowledge, and best practice. Maintain current knowledge of insurance guidelines and policy changes and modifications and recommending changes to Company policies and procedures where appropriate. Establish and develop relationships and promote company image with key clients and intermediaries. Review service and performance standards against expectations with intermediaries. Establish and develop good working relationships with internal stakeholders (HoT, UW) and be the broker's representative within QBE. Developing new business and new relationships with intermediaries to achieve agreed sales targets. Use a data-based approach to identify focal growth areas. Promotes QBE products and services via allocated channel. Manage the portfolio product mix for the allocated channel territory. Gathers market intelligence on competitors and competitor products. Develop, present, and negotiate intermediaries' requirements, and execute Account Approach plans. Contribute to the development and implementation of channel strategic plans. About you Ability to deliver on agreed business targets. Influencing and negotiation skills. Broad insurance industry knowledge and experience. Intermediary Distribution Product range knowledge. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Why QBE? At My Best? At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.? In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.? At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;? Employer of the Year 2022Winner - Insurance Insider? British Claims Awards 2022 Winner - InsurTech Award?
Administrator £25,000 - £27,000 West Kent - must drive Hybrid - 2 days in the office, 3 days at home 12 month Fixed Term Contract Looking for the next step in your sales career? Join this established, marketing leading manufacturing company as an Administrator! You will be working within the sales team providing pivotal administrative support to the Key Account Managers. Please note that this role is a 12 month fixed term contract (maternity cover) but my client is always keen to retain good staff, so there may be a future opportunity for a permanent role for the right candidate. Duties include: Providing dedicated sales support to Key Account Managers, maximising sales opportunities, and completing occasional client visits. Receiving inbound calls and emails from existing and new clients, identifying new business opportunities. Building strong relationships with identified clients by phone and email. Updating and maintaining the CRM and adding sales orders to the system. Creating and sending out quotes including CAD drawings and specifications and following these up. Liaising with the marketing team and external design team to develop marketing materials. Contributing to the continued success of the wider Sales and Sales Coordinator team. To be considered for this role, you must have/be: Previous experience in a similar role, ideally within manufacturing/engineering. Excellent customer service skills. Enthusiasm to progress and develop. Organised and able to work well in a fast paced environment. Excellent communication skills with the natural ability to build strong relationships. Good IT skills (Microsoft Office, Excel, LinkedIn and CRM systems). If you feel you meet the above criteria, please apply online for immediate consideration. This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
May 18, 2024
Full time
Administrator £25,000 - £27,000 West Kent - must drive Hybrid - 2 days in the office, 3 days at home 12 month Fixed Term Contract Looking for the next step in your sales career? Join this established, marketing leading manufacturing company as an Administrator! You will be working within the sales team providing pivotal administrative support to the Key Account Managers. Please note that this role is a 12 month fixed term contract (maternity cover) but my client is always keen to retain good staff, so there may be a future opportunity for a permanent role for the right candidate. Duties include: Providing dedicated sales support to Key Account Managers, maximising sales opportunities, and completing occasional client visits. Receiving inbound calls and emails from existing and new clients, identifying new business opportunities. Building strong relationships with identified clients by phone and email. Updating and maintaining the CRM and adding sales orders to the system. Creating and sending out quotes including CAD drawings and specifications and following these up. Liaising with the marketing team and external design team to develop marketing materials. Contributing to the continued success of the wider Sales and Sales Coordinator team. To be considered for this role, you must have/be: Previous experience in a similar role, ideally within manufacturing/engineering. Excellent customer service skills. Enthusiasm to progress and develop. Organised and able to work well in a fast paced environment. Excellent communication skills with the natural ability to build strong relationships. Good IT skills (Microsoft Office, Excel, LinkedIn and CRM systems). If you feel you meet the above criteria, please apply online for immediate consideration. This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Manages team in the delivery of the sales/business plan through acquiring and retaining accounts, and building and strengthening relationships in assigned markets, accounts or territories. Works on accounts that are medium level risk/impact to business. Vacancy: Commercial Licensing Manager Location: Global Flexible Job Family: Commercial As the Licensing Manager you will deliver the market strategy t click apply for full job details
May 18, 2024
Full time
Manages team in the delivery of the sales/business plan through acquiring and retaining accounts, and building and strengthening relationships in assigned markets, accounts or territories. Works on accounts that are medium level risk/impact to business. Vacancy: Commercial Licensing Manager Location: Global Flexible Job Family: Commercial As the Licensing Manager you will deliver the market strategy t click apply for full job details
Studio Assistant Salary: £30,000- £35,000 Based in Chelsea Office based role A contemporary boutique style service office is looking for a Studio Assistant to join their team in Chelsea. The role involves assisting in various areas such as marketing, IT, front desk and general administration. Looking for an individual with excellent communication skills and familiar in working in high end professional setting. This is a great opportunity for an experienced Office Coordinator / Studio Assistant that may have worked in a creative industry e.g. architects or interior design would be advantageous. Key duties: Ensure databases, including client details and IT records, are up to date Assist with end-of-month billing and produce reports Coordinate deliveries, greet visitors, and manage conference room bookings Provide coverage for receptionist duties during peak times or absences Upkeep of reception standard operating procedures Program Wi-Fi connections for new clients and troubleshoot connectivity issues. Assist with internet and telephone setup for clients Assisting in the development and maintenance of a marketing strategy for the Studios in collaboration with the Studios Manager Developing planning and running educational and social events in the Studios in collaboration with the Studios Manager Conduct viewings for potential clients and handle inquiries Marketing of units & coordinating moves of clients Monitoring and upkeep of lettings lists and licences for spaces. Handling potential and existing client queries on what is available Involvement with refurbishment projects. Updating website pages with unit availability/news pages/etc. Coordinating and writing blogs and postings Initiating and running postings to Instagram, Facebook. LinkedIn Update website content and manage social media accounts Create marketing materials using tools like Canva Experience Required: A multitasker with excellent organisational skills A min of 2 years administration experience A great communicator able to build and develop relationships with multiple tenants PC literate of MS Office including Word, Excel, PowerPoint and Outlook. An experienced Studio Assistant / Office Coordinator who has worked in the creative industry, e.g architects or interior design would be advantageous Experience of social media platforms as well as using Canva would be ideal Benefits: 20 days hols + closed Christmas week + BH. Increases up to 25 days for every year worked. Bonus dependant on individual performance Pension The opportunity to work in a modern and creative setting Hours: 00am - 5.45pm ( hours will vary when covering Reception: 8am-4.45pm or 9.30am-6.15pm ) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
May 18, 2024
Full time
Studio Assistant Salary: £30,000- £35,000 Based in Chelsea Office based role A contemporary boutique style service office is looking for a Studio Assistant to join their team in Chelsea. The role involves assisting in various areas such as marketing, IT, front desk and general administration. Looking for an individual with excellent communication skills and familiar in working in high end professional setting. This is a great opportunity for an experienced Office Coordinator / Studio Assistant that may have worked in a creative industry e.g. architects or interior design would be advantageous. Key duties: Ensure databases, including client details and IT records, are up to date Assist with end-of-month billing and produce reports Coordinate deliveries, greet visitors, and manage conference room bookings Provide coverage for receptionist duties during peak times or absences Upkeep of reception standard operating procedures Program Wi-Fi connections for new clients and troubleshoot connectivity issues. Assist with internet and telephone setup for clients Assisting in the development and maintenance of a marketing strategy for the Studios in collaboration with the Studios Manager Developing planning and running educational and social events in the Studios in collaboration with the Studios Manager Conduct viewings for potential clients and handle inquiries Marketing of units & coordinating moves of clients Monitoring and upkeep of lettings lists and licences for spaces. Handling potential and existing client queries on what is available Involvement with refurbishment projects. Updating website pages with unit availability/news pages/etc. Coordinating and writing blogs and postings Initiating and running postings to Instagram, Facebook. LinkedIn Update website content and manage social media accounts Create marketing materials using tools like Canva Experience Required: A multitasker with excellent organisational skills A min of 2 years administration experience A great communicator able to build and develop relationships with multiple tenants PC literate of MS Office including Word, Excel, PowerPoint and Outlook. An experienced Studio Assistant / Office Coordinator who has worked in the creative industry, e.g architects or interior design would be advantageous Experience of social media platforms as well as using Canva would be ideal Benefits: 20 days hols + closed Christmas week + BH. Increases up to 25 days for every year worked. Bonus dependant on individual performance Pension The opportunity to work in a modern and creative setting Hours: 00am - 5.45pm ( hours will vary when covering Reception: 8am-4.45pm or 9.30am-6.15pm ) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals. Key Responsibilities: Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations. Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs. Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture. Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development. Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures. Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction. Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement. About you: Proven experience in a call centre management role, preferably within a fast-paced environment. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels. Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution. Solid understanding of call centre operations and best practices, including workforce management and performance metrics. Experience in staff recruitment, training, and development. Proficiency in Microsoft Office Suite and call centre software applications. About Suits Me: Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business. Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion. For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK's only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
May 18, 2024
Full time
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals. Key Responsibilities: Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations. Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs. Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture. Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development. Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures. Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction. Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement. About you: Proven experience in a call centre management role, preferably within a fast-paced environment. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels. Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution. Solid understanding of call centre operations and best practices, including workforce management and performance metrics. Experience in staff recruitment, training, and development. Proficiency in Microsoft Office Suite and call centre software applications. About Suits Me: Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business. Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion. For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK's only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
May 18, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
We are looking to recruit a Office Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 18, 2024
Full time
We are looking to recruit a Office Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £28K to £30K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Customer Service Executive - Heathrow - £25-26k Your new company A logistics and mail services business based near Heathrow is recruiting a Customer Service Advisor to join the team. The company works predominantly with e-commerce customers, both large and small! You'll be working in a team of 10, reporting to an experienced manager who works hard to coach and develop his team. Your new role In this role you'll manage a portfolio of accounts, handling inbound emails and calls, dealing with customer queries and complaints, using the CRM to process orders. This is a B2B role, and you'll be allocated a range of customers, from SME's through to corporate clients. 80% of queries are via email and 20% over the phone. What you'll need to succeed You'll have previous experience in an office-based customer service position, handling inbound calls and emails. You'll have strong communication skills (both written and verbal), a good working knowledge of MS Office and CRM. What you'll get in return You'll receive an annual salary of £25-26k dependent on experience. Working hours are Monday to Friday, 8.30am-5pm or 9am-5.30pm. Free parking is also available on site. Please note this role is 100% based in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Customer Service Executive - Heathrow - £25-26k Your new company A logistics and mail services business based near Heathrow is recruiting a Customer Service Advisor to join the team. The company works predominantly with e-commerce customers, both large and small! You'll be working in a team of 10, reporting to an experienced manager who works hard to coach and develop his team. Your new role In this role you'll manage a portfolio of accounts, handling inbound emails and calls, dealing with customer queries and complaints, using the CRM to process orders. This is a B2B role, and you'll be allocated a range of customers, from SME's through to corporate clients. 80% of queries are via email and 20% over the phone. What you'll need to succeed You'll have previous experience in an office-based customer service position, handling inbound calls and emails. You'll have strong communication skills (both written and verbal), a good working knowledge of MS Office and CRM. What you'll get in return You'll receive an annual salary of £25-26k dependent on experience. Working hours are Monday to Friday, 8.30am-5pm or 9am-5.30pm. Free parking is also available on site. Please note this role is 100% based in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Technical Services Manager / Manufacturing / Boston 36k Are you passionate about ensuring quality and safety in food manufacturing? Do you thrive in environments where attention to detail and regulatory compliance are paramount? We're seeking a dedicated Technical Services Manager to join the team and play a crucial role in maintaining and enhancing our technical functions. Job Function: As a Technical Services Manager, you'll collaborate closely with the Technical Manager to oversee and control technical operations on-site, ensuring adherence to customer requirements, specifications, and manufacturing standards. Your responsibilities will include managing raw material and packaging supplier approvals, conducting internal audits, handling complaints, and maintaining specification systems. Areas of Responsibility: Reporting to the Technical Manager and being accountable to all senior managers, you'll assist in maintaining and continuously improving our Quality Management systems in alignment with BRC and customer manufacturing standards. You'll also serve as a deputy to the Technical Manager, taking charge of customer communications, quality systems, and site audits when necessary. Job Responsibilities: Health and Safety: Identify and address any health and safety concerns to maintain a safe working environment in compliance with company rules and legislation. Food Safety: Ensure correct monitoring of Critical Control Points (CCPs) to guarantee the production of safe and legal products, aiming for no major non-conformances at BRC or customer audits. Raw Material & Packaging Management: Oversee the Raw Material & Specification Technologist, managing supplier approvals and specifications to prevent major non-conformances. Pest Control: Maintain and develop the site's pest control program in collaboration with contractors to protect products and employees. Customer Complaints: Manage the recording and resolution of customer complaints in a timely manner, ensuring proper investigation and closure. Internal Audits: Conduct compliance audits against various standards, including legislation, trading standards, BRC, and customer manufacturing standards. Horizon Scanning: Collaborate with the team to address upcoming potential issues promptly and complete Export Health Certificates as needed. Quality Management Systems: Keep customer online systems updated, conduct GAP analysis, and ensure compliance with QMS, aiming for no customer non-conformances. If you're ready to take on this challenging yet rewarding role in a dynamic environment committed to excellence, please apply. Bring your expertise, dedication, and passion for quality assurance to this team, and together, you can uphold the highest standards in food manufacturing. Send your CV or call Luan Harrison for further details on (phone number removed)
May 18, 2024
Full time
Technical Services Manager / Manufacturing / Boston 36k Are you passionate about ensuring quality and safety in food manufacturing? Do you thrive in environments where attention to detail and regulatory compliance are paramount? We're seeking a dedicated Technical Services Manager to join the team and play a crucial role in maintaining and enhancing our technical functions. Job Function: As a Technical Services Manager, you'll collaborate closely with the Technical Manager to oversee and control technical operations on-site, ensuring adherence to customer requirements, specifications, and manufacturing standards. Your responsibilities will include managing raw material and packaging supplier approvals, conducting internal audits, handling complaints, and maintaining specification systems. Areas of Responsibility: Reporting to the Technical Manager and being accountable to all senior managers, you'll assist in maintaining and continuously improving our Quality Management systems in alignment with BRC and customer manufacturing standards. You'll also serve as a deputy to the Technical Manager, taking charge of customer communications, quality systems, and site audits when necessary. Job Responsibilities: Health and Safety: Identify and address any health and safety concerns to maintain a safe working environment in compliance with company rules and legislation. Food Safety: Ensure correct monitoring of Critical Control Points (CCPs) to guarantee the production of safe and legal products, aiming for no major non-conformances at BRC or customer audits. Raw Material & Packaging Management: Oversee the Raw Material & Specification Technologist, managing supplier approvals and specifications to prevent major non-conformances. Pest Control: Maintain and develop the site's pest control program in collaboration with contractors to protect products and employees. Customer Complaints: Manage the recording and resolution of customer complaints in a timely manner, ensuring proper investigation and closure. Internal Audits: Conduct compliance audits against various standards, including legislation, trading standards, BRC, and customer manufacturing standards. Horizon Scanning: Collaborate with the team to address upcoming potential issues promptly and complete Export Health Certificates as needed. Quality Management Systems: Keep customer online systems updated, conduct GAP analysis, and ensure compliance with QMS, aiming for no customer non-conformances. If you're ready to take on this challenging yet rewarding role in a dynamic environment committed to excellence, please apply. Bring your expertise, dedication, and passion for quality assurance to this team, and together, you can uphold the highest standards in food manufacturing. Send your CV or call Luan Harrison for further details on (phone number removed)
Position: Account Executive Job Description: ABOUT THE ROLE The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop and grow the account. The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors This is an office-based role but there will be an opportunity to go out and meet partners where required. WHAT WILL YOU DO: Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts. Managing and maintaining the pipeline for opportunities within defined criteria and accounts base. Assist and support your accounts on queries. Develop and maintain working relationships with vendor personnel. To meet margin/ revenue targets. To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set. WHO YOU ARE: Self-motivated with a hardworking and proactive approach. Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base. Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally. Capable of having a high-level understanding of the Arrow product portfolio (training will be given). A confident self-starter and strong team player. Ability to cope under pressure and prioritise work accordingly. Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member. Sound business acumen and ability to understand and interact with the customer. Competent in standard Microsoft Office applications. Competencies Accountability - Holds self and others accountable to meet commitments Collaborates - Builds partnerships and works collaboratively with others Drives Results - Consistently achieves results, takes on new opportunities and tough challenges Customer Focus - Builds strong customer relationships and delivers customer solutions Innovation - Creates new and better ways for the organisation to be more successful Hours of Work The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. WHO WE ARE: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons. Location: UK-Newmarket, United Kingdom (Fordham Rd) Time Type: Full time Job Category: Sales
May 18, 2024
Full time
Position: Account Executive Job Description: ABOUT THE ROLE The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow's line card within their business to help develop and grow the account. The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors This is an office-based role but there will be an opportunity to go out and meet partners where required. WHAT WILL YOU DO: Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts. Managing and maintaining the pipeline for opportunities within defined criteria and accounts base. Assist and support your accounts on queries. Develop and maintain working relationships with vendor personnel. To meet margin/ revenue targets. To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set. WHO YOU ARE: Self-motivated with a hardworking and proactive approach. Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base. Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally. Capable of having a high-level understanding of the Arrow product portfolio (training will be given). A confident self-starter and strong team player. Ability to cope under pressure and prioritise work accordingly. Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member. Sound business acumen and ability to understand and interact with the customer. Competent in standard Microsoft Office applications. Competencies Accountability - Holds self and others accountable to meet commitments Collaborates - Builds partnerships and works collaboratively with others Drives Results - Consistently achieves results, takes on new opportunities and tough challenges Customer Focus - Builds strong customer relationships and delivers customer solutions Innovation - Creates new and better ways for the organisation to be more successful Hours of Work The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. WHO WE ARE: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons. Location: UK-Newmarket, United Kingdom (Fordham Rd) Time Type: Full time Job Category: Sales
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 18, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .