About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 18, 2024
Full time
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: 24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
May 18, 2024
Full time
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: 24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 18, 2024
Full time
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Job Title: Litigator - Personal Injury Prisoner Claims Location: Sharston, M22 4HH Salary: Up to 55,000 depending on experience, along with a very generous commission scheme, paid monthly in arrears Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 6,000 reviews, which, coming from our clients, means a lot to us. About The Role: We are currently looking for an experienced Personal Injury Prison Claims lawyer to join our OL/PL team. The role will be to manage your own caseload of predominately pre and post issue fast track Personal Injury Prisoner claim cases. We offer a generous commission structure, where all our lawyer, get a percentage of every case they win. Person Specification: Proven billing track record of handling a litigated caseload Genuine tenacity A focus on advancing cases to and through litigation to achieve the best possible outcome for our clients Ability to handle fast track prisoner claims Demonstrable experience of dealing with litigated files from inception, through applications and challenges, to trial / disposal hearing Salary, Hours & Benefits: A basic salary up to 55,000 depending on experience. Along with a very generous commission scheme, paid monthly in arrears Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after one year of service Extra day's holiday for your birthday after two years' service Private medical insurance available Death in Service Active social committee with generous departmental and firm-wide social budget Recruitment Process: Please send a CV and covering letter by clicking APPLY. Our employees are our most important asset and it's our employees who have made Express Solicitors the success it is today. Our recruitment process consolidates that success. At Express Solicitors, we rate skill and ability above all else and therefore our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of; Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Handler, Legal Secretary, Legal Aid Fee Earner, Legal Caseworker, Law Graduate, Lawyer, PI Solicitor, Personal Injury Lawyer, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner will also be considered for this role.
May 18, 2024
Full time
Job Title: Litigator - Personal Injury Prisoner Claims Location: Sharston, M22 4HH Salary: Up to 55,000 depending on experience, along with a very generous commission scheme, paid monthly in arrears Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 6,000 reviews, which, coming from our clients, means a lot to us. About The Role: We are currently looking for an experienced Personal Injury Prison Claims lawyer to join our OL/PL team. The role will be to manage your own caseload of predominately pre and post issue fast track Personal Injury Prisoner claim cases. We offer a generous commission structure, where all our lawyer, get a percentage of every case they win. Person Specification: Proven billing track record of handling a litigated caseload Genuine tenacity A focus on advancing cases to and through litigation to achieve the best possible outcome for our clients Ability to handle fast track prisoner claims Demonstrable experience of dealing with litigated files from inception, through applications and challenges, to trial / disposal hearing Salary, Hours & Benefits: A basic salary up to 55,000 depending on experience. Along with a very generous commission scheme, paid monthly in arrears Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after one year of service Extra day's holiday for your birthday after two years' service Private medical insurance available Death in Service Active social committee with generous departmental and firm-wide social budget Recruitment Process: Please send a CV and covering letter by clicking APPLY. Our employees are our most important asset and it's our employees who have made Express Solicitors the success it is today. Our recruitment process consolidates that success. At Express Solicitors, we rate skill and ability above all else and therefore our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of; Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Handler, Legal Secretary, Legal Aid Fee Earner, Legal Caseworker, Law Graduate, Lawyer, PI Solicitor, Personal Injury Lawyer, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner will also be considered for this role.
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: £24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
May 17, 2024
Full time
Job Title: Debt Recovery Litigation Assistant Location: Sharston, M22 4HH Salary: £24,750 per annum Job type: Permanent, Full time We see the Litigation Assistant role as a steppingstone towards even greater things - to Litigation Executive where, after sufficient tenure (usually circa 12 months), you may apply for the period of recognised training, subject to the application criteria i.e. demonstrable success and commitment in the role. We are looking for people who - with further investment by us - will make excellent litigation lawyers. We have 80 Trainee Solicitors undertaking a combination of the traditional route to qualifying via LPC or the SQE Degree Apprenticeship. We offer rolling admittance dates throughout the year. The Role We litigate a number of debt recovery claims within the firm. As a Litigation Assistant within our debt team, you will assist our Lawyers in both pre-litigated and post litigated work in relation to breach of contract debt claims. You will also be working closely with the Head of Consumer Claims on non-debt related litigation and other company projects. Job description - the types of tasks within the role You will be supporting a lawyer with their caseloads and helping to manage their client relationships. Client care is an important part of the role, ensuring that clients are happy with the progression of their case. Task management & Case progression including: Drafting letters of claim. Engaging with Defendants by telephone and written communication. Drafting Court documents, including Claim Forms, Particulars of Claim and Interlocutory Applications. Drafting witness statements. Instructing Counsel and liaising with clerks. Keeping the case management file fully up to date Being proactive - chasing third parties by telephone, email and post. Who are we looking for? We are looking for people who have strong legal academic achievement (LLB, LLM, LPC, GDL, SQE). Candidates who have passed their LPC or equivalent will be at an advantage. Usually this will be in tandem with relevant work experience (Legal advice clinic, mini pupillage, vacation schemes etc.), to show a desire for litigation as well as strong commercial acumen. Experience of litigation is desirable but not essential. We are looking for people who show professionalism, maturity and aptitude for client handling and ability to deal with pressure. You will be expected to take responsibility for the tasks in your remit. We are looking for a candidate who have has had experience in dealing with difficult situations and can show skills in objection handling and resilience. We are looking for people with the right attitude, who want to learn and progress. Working Hours: 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday Benefits: We always endeavour to recruit and retain the best staff around. To do so we offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, we also offer the following: 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service. Private medical insurance available after 2 years' service Attending Lawyer meetings and training sessions (every other month) 3 appraisals per annum to discuss career and progress towards a training contract Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Recruitment Process: Interviews will be conducted by MS Teams, which will include a short presentation and some technical questions. You will be provided full information and support at every step. Please send a CV and covering letter by clicking APPLY. We rate skill and ability above all else and our recruitment policy encourages applications from all. By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website. Candidates with the relevant experience or job titles of; Junior Paralegal, Trainee Solicitor, Legal Assistant, Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Executive, Legal Handler, Legal Secretary, Legal Aid will also be considered for this role.
Role :Personal Injury Paralegal/Case Handler Location : Edinburgh Salary :£27,000-£30,000 Pertemps arelooking for a Personal Injury Paralegal or Case handler to work with our Edinburgh based client, an expert litigation law firm. Responsibilities : Handle a caseload of personal injury matters from inception to resolution Handling mainly RTApre-litigation claims Review medical reports and value injury claims P click apply for full job details
May 17, 2024
Full time
Role :Personal Injury Paralegal/Case Handler Location : Edinburgh Salary :£27,000-£30,000 Pertemps arelooking for a Personal Injury Paralegal or Case handler to work with our Edinburgh based client, an expert litigation law firm. Responsibilities : Handle a caseload of personal injury matters from inception to resolution Handling mainly RTApre-litigation claims Review medical reports and value injury claims P click apply for full job details
Role : Personal Injury Paralegal/Case Handler Location : Edinburgh Salary : 27,000- 30,000 Pertemps are looking for a Personal Injury Paralegal or Case handler to work with our Edinburgh based client, an expert litigation law firm. Responsibilities : Handle a caseload of personal injury matters from inception to resolution Handling mainly RTA pre-litigation claims Review medical reports and value injury claims Prepare legal documents, correspondence, and pleadings accurately and efficiently. Investigate causation of claims Negotiate settlement or identify claims for litigation Maintain regular communication with clients About You : Previous experience as a paralegal, with a focus on personal injury/RTAs. Knowledge of Scottish legal procedures and regulations Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively within a team. Proficient in legal research and document preparation. Benefits : Competitive salary commensurate with experience. Professional development opportunities. Collaborative and supportive work environment.
May 17, 2024
Full time
Role : Personal Injury Paralegal/Case Handler Location : Edinburgh Salary : 27,000- 30,000 Pertemps are looking for a Personal Injury Paralegal or Case handler to work with our Edinburgh based client, an expert litigation law firm. Responsibilities : Handle a caseload of personal injury matters from inception to resolution Handling mainly RTA pre-litigation claims Review medical reports and value injury claims Prepare legal documents, correspondence, and pleadings accurately and efficiently. Investigate causation of claims Negotiate settlement or identify claims for litigation Maintain regular communication with clients About You : Previous experience as a paralegal, with a focus on personal injury/RTAs. Knowledge of Scottish legal procedures and regulations Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively within a team. Proficient in legal research and document preparation. Benefits : Competitive salary commensurate with experience. Professional development opportunities. Collaborative and supportive work environment.
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler. You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
May 15, 2024
Full time
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler. You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business. Role and responsibilities Triage incoming cases for litigation, only instructing Lawyers on value added cases. Proactively managing a portfolio of litigated cases through to settlement. Operate with a progressive approach to take individual claims strategies and the business forward. Ensure indemnity spend is minimized by commercial decision making. Application of accurate reserves in line with company guidelines. Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement. Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy. Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters Effective use of schedules to minimise hire duration and indemnity spend. You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims. Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package! Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
May 14, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm) # LI-JH1
Do you have MOJ/OIC and credit hire experience? Are you looking for a new role offering excellent hybrid working? If so Keoghs Join Our Leeds Team as a Claims Handler (CH2)! Are you ready to step into the world of insurance claims? Keoghs is seeking a talented individual to manage a caseload of pre-litigated and Low Value Litigated Motor Claims for our esteemed Corporate clients. Here's why this role stands out: Why Keoghs? Learning Culture: Continuous growth is our mantra. Develop your skills and thrive. Flexible Benefits: Tailor your perks-annual leave, health plans, and more. Work-Life Balance: 35 hours/week, Monday to Friday. Perks Galore: Tech schemes, discounts, and season ticket loans. Time Off: 25 days of holiday plus 8 bank holidays. Your Mission: Efficient Caseload Management: From inception to settlement, you'll handle pre-litigated and litigated motor claims up to £25k. Dive into high-value and complex matters with confidence. Strategic Litigation: Identify cases ripe for early litigation-those with high prospects of success and low risk. Service Excellence: We're all about consistently high levels of service. You'll be a key player in delivering just that. Collaboration: Work closely with colleagues to ensure seamless service delivery. Data Accuracy: Your meticulous data input will keep things running smoothly. Client Interaction: Engage and communicate with our valued clients. Mentoring and Expertise: Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday: 9 am - 5:00 pm Lunch Break: 1 unpaid hour Location: Liverpool or Leeds(our vibrant hub!) Skills and Attributes: Essential: ULR RTA Handling: You've got this down pat. Pre-litigated matters are your domain, and litigation knowledge is a bonus. Full Claim Cycle: From initial quantum assessment to liability investigation and settlement negotiation, you've seen it all. Tech Savvy: Microsoft Word, Excel, and email are your trusty companions. Customer Service: You know how to make clients feel heard. Attention to Detail: Nothing escapes your eagle eyes. Negotiation and Communication: You're a smooth operator. Organizational Skills: Juggling tasks? No problem. Mentoring: Guiding and supporting new starters-it's your thing. Desirable: Litigation Claims Handling: If you've danced with litigation, we're impressed. Loss of Use/Loss of Standing Charge Knowledge: A nice-to-have. Junior Mentorship: Sharing your wisdom with the next generation. Keoghs Values: Our culture revolves around sustainability and success-for our people and clients. These five values drive everything we do: Connectedness : We're a tight-knit community. Dynamism : Change is our playground. Innovation : We thrive on fresh ideas. Team Success : Together, we conquer. Ready to embark on this exciting journey? Join us at Keoghs and redefine claims handling!
May 13, 2024
Full time
Do you have MOJ/OIC and credit hire experience? Are you looking for a new role offering excellent hybrid working? If so Keoghs Join Our Leeds Team as a Claims Handler (CH2)! Are you ready to step into the world of insurance claims? Keoghs is seeking a talented individual to manage a caseload of pre-litigated and Low Value Litigated Motor Claims for our esteemed Corporate clients. Here's why this role stands out: Why Keoghs? Learning Culture: Continuous growth is our mantra. Develop your skills and thrive. Flexible Benefits: Tailor your perks-annual leave, health plans, and more. Work-Life Balance: 35 hours/week, Monday to Friday. Perks Galore: Tech schemes, discounts, and season ticket loans. Time Off: 25 days of holiday plus 8 bank holidays. Your Mission: Efficient Caseload Management: From inception to settlement, you'll handle pre-litigated and litigated motor claims up to £25k. Dive into high-value and complex matters with confidence. Strategic Litigation: Identify cases ripe for early litigation-those with high prospects of success and low risk. Service Excellence: We're all about consistently high levels of service. You'll be a key player in delivering just that. Collaboration: Work closely with colleagues to ensure seamless service delivery. Data Accuracy: Your meticulous data input will keep things running smoothly. Client Interaction: Engage and communicate with our valued clients. Mentoring and Expertise: Be the go-to technical reference point for your team members. Working Hours: 35 hours per week Monday to Friday: 9 am - 5:00 pm Lunch Break: 1 unpaid hour Location: Liverpool or Leeds(our vibrant hub!) Skills and Attributes: Essential: ULR RTA Handling: You've got this down pat. Pre-litigated matters are your domain, and litigation knowledge is a bonus. Full Claim Cycle: From initial quantum assessment to liability investigation and settlement negotiation, you've seen it all. Tech Savvy: Microsoft Word, Excel, and email are your trusty companions. Customer Service: You know how to make clients feel heard. Attention to Detail: Nothing escapes your eagle eyes. Negotiation and Communication: You're a smooth operator. Organizational Skills: Juggling tasks? No problem. Mentoring: Guiding and supporting new starters-it's your thing. Desirable: Litigation Claims Handling: If you've danced with litigation, we're impressed. Loss of Use/Loss of Standing Charge Knowledge: A nice-to-have. Junior Mentorship: Sharing your wisdom with the next generation. Keoghs Values: Our culture revolves around sustainability and success-for our people and clients. These five values drive everything we do: Connectedness : We're a tight-knit community. Dynamism : Change is our playground. Innovation : We thrive on fresh ideas. Team Success : Together, we conquer. Ready to embark on this exciting journey? Join us at Keoghs and redefine claims handling!
Personal Injury File Handler (Fee Earner) At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive. National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself. Purpose of our Personal Injury: We are looking for both MOJ portal and Small Claims file handlers. Our Small Claims handlers will handle all small claims following submission, up to the point of Proceedings being issued. Our MOJ file handlers run all cases within the MOJ portal after a liability response has been received, including taking cases to Stage 3 Hearings. Both roles are pivotal to the success of our business. You will be responsible for providing technical expertise, enabling key decisions to be made to progress the claim through the process and advising on settlement offers. These are remote roles with the expectation of travel to our Kettering office Personal Injury File Handler (Fee Earner) Responsibilities: Small Claims File Handler: • Develop a knowledge of legal issues in respect of small claims cases. • Drive the settlement of cases that sit within the OIC portal. • Assess liability and quantum and establish a strategy for each small claims case. • Communicate with clients in accordance with agreed SLA • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendants • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Work individually and as part of a team to meet and exceed targets • Prepare cases for issue, with subsequent hand-off to the litigation team • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards MOJ Portal File Handler: • Drive the settlement of RTA and Non-RTA admitted cases that sit in the MOJ portal • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendant • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Draft correspondence to steer the claim to conclusion • Draft settlement packs to drive strong offers from the other side • Work individually and as part of a team to meet and exceed targets • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards Personal Injury File Handler (Fee Earner) Requirements : • Previous experience of working as a claims handler within personal injury • IT literate with working knowledge of Word and Excel. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Good keyboard skills are also essential • Client focused with an ability to build strong relationships with clients and third party contacts at all levels • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities • Proactive with a tenacious approach to identifying issues and solving problems • Quality and customer service oriented with a concern for accuracy and an eye for detail • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate • Committed and enthusiastic with a professional attitude to work and a desire to commit long term to a career in this field • Confident oral and written communication skills Personal Attributes: • Strong negotiator, able to persuade and influence others • High levels of attention to detail • Curious • Driven • Unified • Passionate In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People We look forward to hearing from you! We value individuals We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard. We take work seriously Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace. We value innovation We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm. We're going places At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law Location: Remote Working Contract Type: Full Time, Permanent Hours: 37.5 per week Salary: £25,000 - £26,000 per annum You may have experience of the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc Ref:
Feb 20, 2022
Full time
Personal Injury File Handler (Fee Earner) At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track. We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law. Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive. National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself. Purpose of our Personal Injury: We are looking for both MOJ portal and Small Claims file handlers. Our Small Claims handlers will handle all small claims following submission, up to the point of Proceedings being issued. Our MOJ file handlers run all cases within the MOJ portal after a liability response has been received, including taking cases to Stage 3 Hearings. Both roles are pivotal to the success of our business. You will be responsible for providing technical expertise, enabling key decisions to be made to progress the claim through the process and advising on settlement offers. These are remote roles with the expectation of travel to our Kettering office Personal Injury File Handler (Fee Earner) Responsibilities: Small Claims File Handler: • Develop a knowledge of legal issues in respect of small claims cases. • Drive the settlement of cases that sit within the OIC portal. • Assess liability and quantum and establish a strategy for each small claims case. • Communicate with clients in accordance with agreed SLA • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendants • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Work individually and as part of a team to meet and exceed targets • Prepare cases for issue, with subsequent hand-off to the litigation team • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards MOJ Portal File Handler: • Drive the settlement of RTA and Non-RTA admitted cases that sit in the MOJ portal • Obtain medical evidence and review within agreed SLA • Finalise medical evidence to share with defendant • Review full details of the claim to make considered offers • Assess defendant offers, concluding how to proceed • Draft correspondence to steer the claim to conclusion • Draft settlement packs to drive strong offers from the other side • Work individually and as part of a team to meet and exceed targets • Submit and complete all reviews promptly and accurately, in line with operational KPIs • Confidently and clearly relay information to the consumer, adhering to high customer service standards Personal Injury File Handler (Fee Earner) Requirements : • Previous experience of working as a claims handler within personal injury • IT literate with working knowledge of Word and Excel. Knowledge/previous experience of case management systems would be an advantage but training will be provided. Good keyboard skills are also essential • Client focused with an ability to build strong relationships with clients and third party contacts at all levels • Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities • Proactive with a tenacious approach to identifying issues and solving problems • Quality and customer service oriented with a concern for accuracy and an eye for detail • Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential • Able to progress tasks using own initiative, seeking guidance and input from others where appropriate • Committed and enthusiastic with a professional attitude to work and a desire to commit long term to a career in this field • Confident oral and written communication skills Personal Attributes: • Strong negotiator, able to persuade and influence others • High levels of attention to detail • Curious • Driven • Unified • Passionate In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People We look forward to hearing from you! We value individuals We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard. We take work seriously Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace. We value innovation We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm. We're going places At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law Location: Remote Working Contract Type: Full Time, Permanent Hours: 37.5 per week Salary: £25,000 - £26,000 per annum You may have experience of the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc Ref:
Claims Handler CH1 - Pre Lit RTA - Liverpool Keoghs are seeking a number of junior claims handlers to join our pre litigation RTA teams. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims. Full training and supervision is provided in this role, will opportunities to develop and progress within the team. The role is hybrid working role with a mix of home & office working. Key Accountabilities • To effectively and efficiently manage a caseload of pre-litigated motor claims from inception to settlement • Identify cases for early litigation with high prospects of success and low risk • To support delivery of consistently high levels of service and productivity • To work closely with colleagues within the firm to deliver consistently high levels of service • To input accurate data and ensure data maintenance Essential Skills & Attributes • Experience of dealing with motor claims (desirable) • Experience of dealing with claims • Experience of dealing with clients • Experience of using Microsoft Word, Excel and email • Customer service experience What you can expect from us: A learning culture with employee development at the heart of the people development pathway Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard Monday to Friday - 37.5 hours per week Health Cash Plan Death In Service - after 1 year Pension Contribution Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Car Parking Scheme* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets Flexible Working 25 days holiday plus 8 bank holidays Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values • We listen, are down to earth and supportive • We work together towards a common goal • We're friendly with a can do attitude • We care about our clients •We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment. We'd like to take this opportunity to thank you for interest in this position and in our organisation Strictly no agencies please
Jan 04, 2022
Full time
Claims Handler CH1 - Pre Lit RTA - Liverpool Keoghs are seeking a number of junior claims handlers to join our pre litigation RTA teams. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims. Full training and supervision is provided in this role, will opportunities to develop and progress within the team. The role is hybrid working role with a mix of home & office working. Key Accountabilities • To effectively and efficiently manage a caseload of pre-litigated motor claims from inception to settlement • Identify cases for early litigation with high prospects of success and low risk • To support delivery of consistently high levels of service and productivity • To work closely with colleagues within the firm to deliver consistently high levels of service • To input accurate data and ensure data maintenance Essential Skills & Attributes • Experience of dealing with motor claims (desirable) • Experience of dealing with claims • Experience of dealing with clients • Experience of using Microsoft Word, Excel and email • Customer service experience What you can expect from us: A learning culture with employee development at the heart of the people development pathway Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard Monday to Friday - 37.5 hours per week Health Cash Plan Death In Service - after 1 year Pension Contribution Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Car Parking Scheme* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets Flexible Working 25 days holiday plus 8 bank holidays Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values • We listen, are down to earth and supportive • We work together towards a common goal • We're friendly with a can do attitude • We care about our clients •We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment. We'd like to take this opportunity to thank you for interest in this position and in our organisation Strictly no agencies please
A fantastic opportunity has become available for a Claimant RTA Claims Handler, who will join the legal services team of a UK leading insurer. The role will be based at their Leeds, Wharf Office, on a full time, permanent basis. The Role: You will be dealing with a mixed caseload of Pre Litigation, complex, Fast Track claims, Part 8 Litigated cases and have the ability to develop your existing exper...... click apply for full job details
Dec 03, 2021
Full time
A fantastic opportunity has become available for a Claimant RTA Claims Handler, who will join the legal services team of a UK leading insurer. The role will be based at their Leeds, Wharf Office, on a full time, permanent basis. The Role: You will be dealing with a mixed caseload of Pre Litigation, complex, Fast Track claims, Part 8 Litigated cases and have the ability to develop your existing exper...... click apply for full job details
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Apr 03, 2021
Full time
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Mar 31, 2021
Full time
It's an exciting time to join us here at Hastings Direct! Due to ongoing growth, we have a number of opportunities for Credit Hire Negotiators to join our Credit Hire department. We are looking for highly motivated individuals that have a strong motor claims background and a thorough grasp of existing credit hire law. This role can be based at either our Bexhill or Leicester office (with flexible working options). However, if you do live further afield, we are able to offer this role on a permanent homeworking basis. The Role Working as part of a dynamic team, you will be responsible for your own workload of hire/repair claims and managing hire spend across the Third Party Claims department. You will manage and control these hire spends through robust negotiation, investigation and provision of services. We are going through a period of operational transformation within Claims which means there's no better time to join us and play a part in this amazing journey. This, combined with our passion for developing talent, means there will always be opportunities to progress and develop your career with us. What will you be doing? Managing a workload of hire/repair claims Pro-actively managing the customer claims journey Responsible for making decisions in regards to indemnity and liability Maintaining accurate reserves Protecting the company against third party credit hire claims and minimise exposure to incoming third party credit hire and credit hire repair claims Servicing inbound phone calls from third parties, customers, garages and other suppliers Meeting monthly targets and ensuring hire spend across the department is reducing Referring litigation cases to the appointed handler within 24 hours Scope to work injury claims in the portal that include credit hire We're looking for people who have: Excellent knowledge of the ABI GTA and existing credit hire law Outstanding communication skills and attention to detail Strong customer focus Good commercial awareness Drive of self-development Strong decision making skills Ability to work as a team, whilst also being able use initiative and work independently Benefits for you Please find some of the great benefits we offer here at Hastings Direct; Competitive base salary Up to 5% bonus earning potential 25 days holiday (plus bank holidays on top) Flexible working opportunities Pension match up to 10% A supportive, dynamic and flexible environment A business that rewards achievements and focuses on development Flexible benefits (including additional holiday buy/sell, healthcare and more) Discounted Hastings Direct products Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.