FRENCH SELECTION (FS) Dutch or German speaking logistics coordinator Location: London Hybrid work 2 days a week in the office Salary: please state your expectations Ref: 5424D2 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5424D2 The company: A well-established global food broker and distributor Main duties: To support sales operations and contribute to offering a great customer service experience The role: - Process orders and monitor shipments - Handle enquiries, complaints and other aspects of customer service as required - Provide accurate and timely quotations - Arrange for samples to be sent out to clients - Help with identifying sales leads when applicable - Input correct information on database to create purchase orders - Control stock levels for key accounts to ensure there is sufficient inventory to fulfil orders The candidate: - Fluent in Dutch or German (written & spoken) - Previous experience in export and/or sales administration/logistics - IT literate: excellent knowledge of Excel and PowerPoint - High attention to details - Excellent communication and interpersonal skills - Able to work as part of a team as well as to take initiatives - Proactive and dynamic personality French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
May 17, 2024
Full time
FRENCH SELECTION (FS) Dutch or German speaking logistics coordinator Location: London Hybrid work 2 days a week in the office Salary: please state your expectations Ref: 5424D2 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5424D2 The company: A well-established global food broker and distributor Main duties: To support sales operations and contribute to offering a great customer service experience The role: - Process orders and monitor shipments - Handle enquiries, complaints and other aspects of customer service as required - Provide accurate and timely quotations - Arrange for samples to be sent out to clients - Help with identifying sales leads when applicable - Input correct information on database to create purchase orders - Control stock levels for key accounts to ensure there is sufficient inventory to fulfil orders The candidate: - Fluent in Dutch or German (written & spoken) - Previous experience in export and/or sales administration/logistics - IT literate: excellent knowledge of Excel and PowerPoint - High attention to details - Excellent communication and interpersonal skills - Able to work as part of a team as well as to take initiatives - Proactive and dynamic personality French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established and award winning company with international operations click apply for full job details
May 16, 2024
Full time
FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established and award winning company with international operations click apply for full job details
My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual German/English speaking Account Coordinator to join their busy, successful, Customer Care Team. If you are a German speaking Customer service or business administration professional with query and conflict resolution skills that is able to build strong business relationships this is definitely the role for you Paying £28-£30K pa depending on experience, with a pay review after probation, this is a Monday to Friday, Hybrid working position. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer s current service plan and provide recommendations based on the client s needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate with each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
May 14, 2024
Full time
My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual German/English speaking Account Coordinator to join their busy, successful, Customer Care Team. If you are a German speaking Customer service or business administration professional with query and conflict resolution skills that is able to build strong business relationships this is definitely the role for you Paying £28-£30K pa depending on experience, with a pay review after probation, this is a Monday to Friday, Hybrid working position. Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer s current service plan and provide recommendations based on the client s needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate with each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.
A fantastic new role has arisen for a German and English speaking After Sales professional to join an established team within a Global organisation in Watford. 37.5 hours M-F salary 28 - 30k Hybrid role office and Home 3/2 This role, the "Account Coordinator" will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and our internal teams They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Areas of Responsibility: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Preparation and monitoring of service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers' requests and escalation. Qualifications/ Experience: Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation. Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients. Excellent communication skills both verbal & written Fluency, at business level, both oral and written, in English and German is a requirement; any other European language is a definite advantage. Ability to present, communicate and leverage ideas to internal and external clients. Forward thinking and open to new processes/process improvements. Influence and change processes and procedures. Ability to work on own initiative and as part of a team (team spirit). Pro-active and flexible attitude. Advanced organizational skills and attention to detail. Time management and multitasking skills to handle multiple client requests at once. Ability to work under pressure and to tight deadlines. Ability to prioritise workload and manage time effectively. SAP, Salesforce, and MS Office experience preferred.
May 14, 2024
Full time
A fantastic new role has arisen for a German and English speaking After Sales professional to join an established team within a Global organisation in Watford. 37.5 hours M-F salary 28 - 30k Hybrid role office and Home 3/2 This role, the "Account Coordinator" will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the client and our internal teams They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place. The Account Coordinator will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction. Key Areas of Responsibility: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Preparation and monitoring of service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers' requests and escalation. Qualifications/ Experience: Proven customer service or business administration experience and ability to liaise with different contacts at all levels of the organisation. Strong customer service and interpersonal skills with the ability of dealing with and resolving conflict with internal and external clients. Excellent communication skills both verbal & written Fluency, at business level, both oral and written, in English and German is a requirement; any other European language is a definite advantage. Ability to present, communicate and leverage ideas to internal and external clients. Forward thinking and open to new processes/process improvements. Influence and change processes and procedures. Ability to work on own initiative and as part of a team (team spirit). Pro-active and flexible attitude. Advanced organizational skills and attention to detail. Time management and multitasking skills to handle multiple client requests at once. Ability to work under pressure and to tight deadlines. Ability to prioritise workload and manage time effectively. SAP, Salesforce, and MS Office experience preferred.
Exhibitions Coordinator WMFTG Office - Pendennis Court Why Watson-Marlow: At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. This role will focus on: Our marketing department are looking to welcome an Exhibitions Co-ordinator to the team, this role can offer you variety where your time will be split between owning the planning and coordination of Global Exhibitions and leading and delivering Global Webinars. For this role your organisation and planning skills will of course be exemplary, you'll thrive with relationship building and communication across a global level with teams around the world who you'll be working closely with to coordinate the event you are organising. This could be from speaking with a stakeholders in Germany sourcing equipment for an upcoming exhibition to co-ordinating the building of new displays. Other great parts of this role include: • The opportunity to own, oversee and execute exhibitions across the world • Potential for some overseas travel to attend some of the Exhibitions • Being a part of offering a consistent approach to the Watson-Marlow brand on a global level • Keeping up to date/researching markets to explore AR/VR in relation to exhibitions to understand the future market • You'll be a direct contact offering your support to offices around the world with queries • Organising graphics, videos, blog posts and e-shots for exhibitions and webinars • Speaking with the web team to ensure exhibitions/events are listed across websites • Obtaining data/leads from webinars to evaluate results to further develop events going forward • Working and building relationships with external suppliers/builders to ensure seamless delivery of exhibitions • Managing global exhibition budgets and payments • Working with Product Managers and Engineers to develop new technologies to demonstrate and exhibit key products at shows To be successful in this role, youwill need: Experience: • Experience working in Events Co-ordination • Teamwork and collaboration skills • Driven and open to learning new skills and updating knowledge • Demonstrated organisational skills and methodical approach to completing tasks. Proven attention to detail and a thorough approach to work Candidates wishing to apply must be eligible to work in the UK Closing date: Friday 12th August 2022 As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.
Sep 21, 2022
Full time
Exhibitions Coordinator WMFTG Office - Pendennis Court Why Watson-Marlow: At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job. Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference. This role will focus on: Our marketing department are looking to welcome an Exhibitions Co-ordinator to the team, this role can offer you variety where your time will be split between owning the planning and coordination of Global Exhibitions and leading and delivering Global Webinars. For this role your organisation and planning skills will of course be exemplary, you'll thrive with relationship building and communication across a global level with teams around the world who you'll be working closely with to coordinate the event you are organising. This could be from speaking with a stakeholders in Germany sourcing equipment for an upcoming exhibition to co-ordinating the building of new displays. Other great parts of this role include: • The opportunity to own, oversee and execute exhibitions across the world • Potential for some overseas travel to attend some of the Exhibitions • Being a part of offering a consistent approach to the Watson-Marlow brand on a global level • Keeping up to date/researching markets to explore AR/VR in relation to exhibitions to understand the future market • You'll be a direct contact offering your support to offices around the world with queries • Organising graphics, videos, blog posts and e-shots for exhibitions and webinars • Speaking with the web team to ensure exhibitions/events are listed across websites • Obtaining data/leads from webinars to evaluate results to further develop events going forward • Working and building relationships with external suppliers/builders to ensure seamless delivery of exhibitions • Managing global exhibition budgets and payments • Working with Product Managers and Engineers to develop new technologies to demonstrate and exhibit key products at shows To be successful in this role, youwill need: Experience: • Experience working in Events Co-ordination • Teamwork and collaboration skills • Driven and open to learning new skills and updating knowledge • Demonstrated organisational skills and methodical approach to completing tasks. Proven attention to detail and a thorough approach to work Candidates wishing to apply must be eligible to work in the UK Closing date: Friday 12th August 2022 As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief. What's in it for me? Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices. About Watson-Marlow Every day, we help companies across the globe to bemore efficient and sustainable. Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.