Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 17, 2024
Full time
Salary: £35,277 - £41,069 per annum Location: Leatherhead - Dorset House Hours: 36 per week Contract Type: Permanent We are looking for a confident, customer focused Neighbourhood Response Officer to join our busy and dynamic team in Leatherhead. In a nutshell, you'll provide a frontline service to ensure our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour. What you'll be doing Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. What you'll need We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.?You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions. Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave. If this sounds like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates? Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working?for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Tuesday 28th May 20 24 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role with a base location at our offices in Leatherhead. This role involves frequent travel across Surrey and the South region, access to a vehicle is essential for this position. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. About Clarion Housing Group Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.? We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
My client is seeking an experienced Housing Options and Advice Team Leader in order to encourage the team to deliver an exceptional Housing Options service and prevent homelessness where possible. Reviewing Section 184 decision letters and ensuring workloads are met in a timely manner. The client is looking for an experienced candidate that can successfully lead a team to success whilst monitoring the performance of all staff member regularly. Successful applicants will have experience working with vulnerable people and making decisions based on their best interests. The client is looking for a candidate that can quickly adapt to their way of working and provide exceptional leadership based on knowledge in Housing. Duties Includes : Experience leading a team of Housing Options Officers to succeed providing exceptional service to vulnerable clients, preventing homelessness where possible Ensuring good quality Section 184 decision letters are drafted in a timely manner To co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Enfield Introduce Housing choices in order to maximise the range of housing choices available to residents If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
May 17, 2024
Contractor
My client is seeking an experienced Housing Options and Advice Team Leader in order to encourage the team to deliver an exceptional Housing Options service and prevent homelessness where possible. Reviewing Section 184 decision letters and ensuring workloads are met in a timely manner. The client is looking for an experienced candidate that can successfully lead a team to success whilst monitoring the performance of all staff member regularly. Successful applicants will have experience working with vulnerable people and making decisions based on their best interests. The client is looking for a candidate that can quickly adapt to their way of working and provide exceptional leadership based on knowledge in Housing. Duties Includes : Experience leading a team of Housing Options Officers to succeed providing exceptional service to vulnerable clients, preventing homelessness where possible Ensuring good quality Section 184 decision letters are drafted in a timely manner To co-ordinate the day to day running of an effective options-based service that seeks to prevent homelessness in Enfield Introduce Housing choices in order to maximise the range of housing choices available to residents If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
May 17, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
An opportunity has arisen to join a Social Housing provider in Yeovil on a full time permanent basis, offering fantastic career progression and training opportunities. The position as a Night Housing Officer works with individuals who have faced rough sleeping and substance misuse to support them with their mental health needs, and empower them on their journey to recovery and stability through providing Temporary Accommodation. Responsibilities may include: Offering housing support to residents to assist with their moving on to permanent accommodation, and advising on housing applications Responding professionally to service users and challenging behaviours Carrying out scheduled visits to housing schemes at night Organising activities bring the local community together, and supporting on charity grant applications The ideal person for this position would have a positive and resilient attitude, and be happy to undertake a DBS check. The position operates through a shift rota, with the opportunity to cover additional shifts should you wish. For further information, please do get in contact with Olivia Eden at RGB Recruitment.
May 17, 2024
Full time
An opportunity has arisen to join a Social Housing provider in Yeovil on a full time permanent basis, offering fantastic career progression and training opportunities. The position as a Night Housing Officer works with individuals who have faced rough sleeping and substance misuse to support them with their mental health needs, and empower them on their journey to recovery and stability through providing Temporary Accommodation. Responsibilities may include: Offering housing support to residents to assist with their moving on to permanent accommodation, and advising on housing applications Responding professionally to service users and challenging behaviours Carrying out scheduled visits to housing schemes at night Organising activities bring the local community together, and supporting on charity grant applications The ideal person for this position would have a positive and resilient attitude, and be happy to undertake a DBS check. The position operates through a shift rota, with the opportunity to cover additional shifts should you wish. For further information, please do get in contact with Olivia Eden at RGB Recruitment.
Compliance Officer Plymouth Permanent contract Immediate Start About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently looking for a Compliance Officer based in Plymouth. Day to Day: This is an office-based role, coordinating compliance for an M&E - Facilities Management contractor based in Plymouth. Ideally our client requires candidates who have worked in FM or Maintenance previously, with some understanding around mechanical and electrical compliance. Understanding around statutory compliance on commercial buildings Coordinating PPM inspections and related paperwork Experience of scheduling works with clients and engineers Experience of prioritising remedials works Requirements (Skills & Qualifications): Previous experience of using a CAFM system Trade qualification or demonstrable experience of commercial FM compliance Knowledge of measuring works from design & measurement against contract costings IT literate Organised Excellent verbal and written skills Ability to work to deadlines and under pressure Please apply or contact Kirsty Rutlidge at Build Recruitment - South West for further details. We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. ? From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 17, 2024
Full time
Compliance Officer Plymouth Permanent contract Immediate Start About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently looking for a Compliance Officer based in Plymouth. Day to Day: This is an office-based role, coordinating compliance for an M&E - Facilities Management contractor based in Plymouth. Ideally our client requires candidates who have worked in FM or Maintenance previously, with some understanding around mechanical and electrical compliance. Understanding around statutory compliance on commercial buildings Coordinating PPM inspections and related paperwork Experience of scheduling works with clients and engineers Experience of prioritising remedials works Requirements (Skills & Qualifications): Previous experience of using a CAFM system Trade qualification or demonstrable experience of commercial FM compliance Knowledge of measuring works from design & measurement against contract costings IT literate Organised Excellent verbal and written skills Ability to work to deadlines and under pressure Please apply or contact Kirsty Rutlidge at Build Recruitment - South West for further details. We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. ? From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Neighbourhood Housing Team Leader, Kent 41,304 per annum Permanent, Full-Time (37 Hours per week, Monday to Friday with flexible hours) Hybrid - Hybrid working with an office base at Sevenoaks, Kent Direct Line Management of 3 members of staff To support the delivery of a seamless, effective housing management service for the clients internal and external customers. You will manage a small team of Neighbourhood Housing Officers and have a reduced housing management patch under the guidance of the Neighbourhood Housing Managers. You shall provide an Out Of Hours Emergency Service Housing Officer contact on a rota basis. Full driving license and access to a roadworthy vehicle with insurance cover required. Enhanced DBS check also required Responsibilities: Lead and develop Neighbourhood Housing Officers to provide excellent services within your patch and the wider team. Work with the Neighbourhood Housing Team and Managers to comply with new Housing Consumer Standards. Support and provide cover for Neighbourhood Housing Managers in day-to-day operations and enquiries. Make decisions in accordance with policy, procedure, and legislation, tailored with appropriate values. Take a proactive approach to estate and tenancy management, including enforcement action where necessary. Essential Requirements: Minimum of five years housing management experience. Previous people management experience. Good understanding of Housing Law, regulation, and legislation. Solution-focused approach to delivering services. Qualifications and Skills: Proficient in IT and housing management systems. Strong organisation, time management, and prioritisation skills. Ability to work under own initiative and make sound decisions. Level 4 Housing Qualification or willingness to work towards gaining. Experience of multi-agency/partnership working. Dedication to achieving best possible results for tenants and stakeholders. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
May 17, 2024
Full time
Neighbourhood Housing Team Leader, Kent 41,304 per annum Permanent, Full-Time (37 Hours per week, Monday to Friday with flexible hours) Hybrid - Hybrid working with an office base at Sevenoaks, Kent Direct Line Management of 3 members of staff To support the delivery of a seamless, effective housing management service for the clients internal and external customers. You will manage a small team of Neighbourhood Housing Officers and have a reduced housing management patch under the guidance of the Neighbourhood Housing Managers. You shall provide an Out Of Hours Emergency Service Housing Officer contact on a rota basis. Full driving license and access to a roadworthy vehicle with insurance cover required. Enhanced DBS check also required Responsibilities: Lead and develop Neighbourhood Housing Officers to provide excellent services within your patch and the wider team. Work with the Neighbourhood Housing Team and Managers to comply with new Housing Consumer Standards. Support and provide cover for Neighbourhood Housing Managers in day-to-day operations and enquiries. Make decisions in accordance with policy, procedure, and legislation, tailored with appropriate values. Take a proactive approach to estate and tenancy management, including enforcement action where necessary. Essential Requirements: Minimum of five years housing management experience. Previous people management experience. Good understanding of Housing Law, regulation, and legislation. Solution-focused approach to delivering services. Qualifications and Skills: Proficient in IT and housing management systems. Strong organisation, time management, and prioritisation skills. Ability to work under own initiative and make sound decisions. Level 4 Housing Qualification or willingness to work towards gaining. Experience of multi-agency/partnership working. Dedication to achieving best possible results for tenants and stakeholders. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Council in Devon to appoint a Maintenance Surveyor to join their Property and Asset Management Team. The Opportunity: You will provide the day to day repair service to tenants and maintain the Council's housing stock and manage the day to day repair/void contracts and contractors to a high standard, providing high quality repair services to the Council and tenant. You will support the Senior Technical Officer and other technical staff in achieving the priorities and objectives of the Council. Responsibilities: Dealing with the reactive and planned property maintenance requirements of the Council's dwellings within a prescribed budget and aligned to the contract, and to ensure compliance with the current Decent Homes Standard. Investigate repair requests, diagnose faults and complaints, commission repairs and supervise them through to completion. Carrying out pre and post inspections of repairs in line with the current contract requirements. Establish appropriate effective working relationships with the current contractor/s which support and grow the partnership. Provide a supportive technical duty surveyor function to the current contractor/s, and the contact centre team on a rota basis. Undertake the preparation of condition surveys to enable the implementation of the planned and cyclical maintenance programmes. To manage the quoted works and exclusion works elements of this contract to ensure value for money and accuracy of these works in line with the contract. Processing/managing claims for payment in line with specific Contract terms, set limits, Statutory Regulations, procurement rules and EDDC Standing Orders. Monitoring contractors on site and reporting on performance issues while ensuring value for money. Survey properties to identify, log and deal with the presence of asbestos based materials. To be involved in regular operational meetings with the current term contractor in order to assess contract performance. Check dwellings to ensure that the Council meets its legal responsibility in relation to Statutory Compliance in line with current Regulations, e.g. gas, electric, fire, legionella, solid fuel etc. To support the void team where required in preparing work specifications within tight time schedules to meet performance indicators, including pre and post inspect void works, financial management of voids etc. Essential Requirements: HNC or equivalent in a building related subject or experience in building related work and identifying building defects and specifying repair works. Qualified Building Surveyor, or equivalent qualified building degree. Knowledge of building construction and contract management. A working knowledge of health and safety, gas safety, fire safety and asbestos regulations. Knowledge of current issues in housing and local government If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment: (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
May 17, 2024
Full time
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a Council in Devon to appoint a Maintenance Surveyor to join their Property and Asset Management Team. The Opportunity: You will provide the day to day repair service to tenants and maintain the Council's housing stock and manage the day to day repair/void contracts and contractors to a high standard, providing high quality repair services to the Council and tenant. You will support the Senior Technical Officer and other technical staff in achieving the priorities and objectives of the Council. Responsibilities: Dealing with the reactive and planned property maintenance requirements of the Council's dwellings within a prescribed budget and aligned to the contract, and to ensure compliance with the current Decent Homes Standard. Investigate repair requests, diagnose faults and complaints, commission repairs and supervise them through to completion. Carrying out pre and post inspections of repairs in line with the current contract requirements. Establish appropriate effective working relationships with the current contractor/s which support and grow the partnership. Provide a supportive technical duty surveyor function to the current contractor/s, and the contact centre team on a rota basis. Undertake the preparation of condition surveys to enable the implementation of the planned and cyclical maintenance programmes. To manage the quoted works and exclusion works elements of this contract to ensure value for money and accuracy of these works in line with the contract. Processing/managing claims for payment in line with specific Contract terms, set limits, Statutory Regulations, procurement rules and EDDC Standing Orders. Monitoring contractors on site and reporting on performance issues while ensuring value for money. Survey properties to identify, log and deal with the presence of asbestos based materials. To be involved in regular operational meetings with the current term contractor in order to assess contract performance. Check dwellings to ensure that the Council meets its legal responsibility in relation to Statutory Compliance in line with current Regulations, e.g. gas, electric, fire, legionella, solid fuel etc. To support the void team where required in preparing work specifications within tight time schedules to meet performance indicators, including pre and post inspect void works, financial management of voids etc. Essential Requirements: HNC or equivalent in a building related subject or experience in building related work and identifying building defects and specifying repair works. Qualified Building Surveyor, or equivalent qualified building degree. Knowledge of building construction and contract management. A working knowledge of health and safety, gas safety, fire safety and asbestos regulations. Knowledge of current issues in housing and local government If you think this one's for you: Please contact Hannah Welfoot at Yolk Recruitment: (phone number removed) Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Role: Security Officer Location: Ashford, TN24 Pay Rate: 12.00 per hour Shift Pattern: 4 on 4 off Average of 42 hours a week. Days & Nights Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Duties but not limited to: Access control and keeping access / egress records Maintenance of logbooks and registers Maintaining security for the building Dealing with residents and their requests Patrolling premises to prevent or detect signs of intrusion and ensure security of doors, windows and gates Contact the police or fire departments in cases of emergency Supporting clients in the reiteration of site rules, policies and procedures Assisting the client when needed Safeguarding and Security Ensuring the safety and security of minors residing in the centre. Collaboration with centre-based staff and other stakeholders EG Social Services, Councillors etc Conflict resolution Report writing Essential Experience: Smart, Professional and inspire confidence to our clients Always exhibit outstanding customer service Good communication skills on all levels Strong work ethic and proactive mindset to resolve all concerns to expectation Security Officers must hold a valid SIA licence Prior Knowledge of safeguarding children, training will be given Driving Licence Preferred City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
May 17, 2024
Full time
Role: Security Officer Location: Ashford, TN24 Pay Rate: 12.00 per hour Shift Pattern: 4 on 4 off Average of 42 hours a week. Days & Nights Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. Duties but not limited to: Access control and keeping access / egress records Maintenance of logbooks and registers Maintaining security for the building Dealing with residents and their requests Patrolling premises to prevent or detect signs of intrusion and ensure security of doors, windows and gates Contact the police or fire departments in cases of emergency Supporting clients in the reiteration of site rules, policies and procedures Assisting the client when needed Safeguarding and Security Ensuring the safety and security of minors residing in the centre. Collaboration with centre-based staff and other stakeholders EG Social Services, Councillors etc Conflict resolution Report writing Essential Experience: Smart, Professional and inspire confidence to our clients Always exhibit outstanding customer service Good communication skills on all levels Strong work ethic and proactive mindset to resolve all concerns to expectation Security Officers must hold a valid SIA licence Prior Knowledge of safeguarding children, training will be given Driving Licence Preferred City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.
Chief Commercial Officer - Social Housing Package of up to 140k made up of base salary up to circa 85k + benefits including bonus, commission and car allowance. I am currently searching for an experienced CCO or Head of Sales/Marketing to join my client who are operating within the SaaS/data analytics industry. This role will see you hold responsibility for building the brand, growing relationships within the market, and helping them become a prominent data and analytics business in the UK. The role will be responsible for executing the commercial strategy, driving commercial sales, and marketing strategy in-line with the product roadmap to drive revenue growth across a growing Data Analytics business. You will also take full P&L ownership and accountability for commercial success which will involve contributing to the product roadmap, build relationships with technology and product leads to improve delivery and future growth. The company are scaling and increasing their market share resulting in scope to pick up more responsibility and progress quickly. Core responsibilities: Use customer insight and data to drive the business forward. Partner with the Senior Leadership Team to develop and execute a strategic roadmap A focus on boosting revenue and profitability Leading, building, and fostering high performing teams Accountable for the P&L and implementing changes to improve financial performance. Manage and report on actual business performance against forecast and sales targets and identify the plan to fix any operational issues. Candidates applying must be excellent communicators and have experience working in a small to medium size business within either the housing sector or SaaS industries . You must be willing to travel to their offices in Coventry on a hybrid basis (on average 2-3 times per week) Please apply to this advert to discuss the full details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Chief Commercial Officer - Social Housing Package of up to 140k made up of base salary up to circa 85k + benefits including bonus, commission and car allowance. I am currently searching for an experienced CCO or Head of Sales/Marketing to join my client who are operating within the SaaS/data analytics industry. This role will see you hold responsibility for building the brand, growing relationships within the market, and helping them become a prominent data and analytics business in the UK. The role will be responsible for executing the commercial strategy, driving commercial sales, and marketing strategy in-line with the product roadmap to drive revenue growth across a growing Data Analytics business. You will also take full P&L ownership and accountability for commercial success which will involve contributing to the product roadmap, build relationships with technology and product leads to improve delivery and future growth. The company are scaling and increasing their market share resulting in scope to pick up more responsibility and progress quickly. Core responsibilities: Use customer insight and data to drive the business forward. Partner with the Senior Leadership Team to develop and execute a strategic roadmap A focus on boosting revenue and profitability Leading, building, and fostering high performing teams Accountable for the P&L and implementing changes to improve financial performance. Manage and report on actual business performance against forecast and sales targets and identify the plan to fix any operational issues. Candidates applying must be excellent communicators and have experience working in a small to medium size business within either the housing sector or SaaS industries . You must be willing to travel to their offices in Coventry on a hybrid basis (on average 2-3 times per week) Please apply to this advert to discuss the full details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Lead Technical Officer- Quality Assurance Repairs & Maintenance- Surveyor- Chesterfield- £40,000 - £45,000 Your new company A social housing provider in Chesterfield is looking for a Lead Technical & Quality Assurance Surveyor to join their team on a permanent basis. This will work as part of the repairs & maintenance function. Perm, Monday to Friday, 40 hours per week Salary- £40,000 - £45,000- plus £963 car allowance, mileage paid at 36p per mile Flexible working between the hours of 8-4 & 9-5 Working from home will be an option once settled in but all office based until then. Also includes a number of site visits to complete inspections Your new role Going out to both occupied and void properties to complete inspections of works completed to check quality and assess any additional work/sign off completion. Responsible for Surveying team. Handling disrepairs cases and deciding what work needs doing and whether this should be at the cost of the organisation or the tenant. Handling tenants requests to complete own works. Manage own workload and schedule to complete site visits and office/admin time Liaising with a number of different parties (maintenance staff, contractors, tenants etc.) What you'll need to succeed Must have good understanding of maintenance & repairs (this can be from a trade or a surveying/inspections background) Must have a full UK driving license and own vehicle MCIOB / MRICS essential Must have experience in liaising with tenants and/or pricing jobs and/or inspecting properties Ideally have worked in social housing previously What you'll get in return Full time, permanent employment 26 days holiday plus bank hols (rising to 31 as years of service increase) Option to purchase extra leave Flexi time Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Great opportunities for learning & development and career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 17, 2024
Full time
Lead Technical Officer- Quality Assurance Repairs & Maintenance- Surveyor- Chesterfield- £40,000 - £45,000 Your new company A social housing provider in Chesterfield is looking for a Lead Technical & Quality Assurance Surveyor to join their team on a permanent basis. This will work as part of the repairs & maintenance function. Perm, Monday to Friday, 40 hours per week Salary- £40,000 - £45,000- plus £963 car allowance, mileage paid at 36p per mile Flexible working between the hours of 8-4 & 9-5 Working from home will be an option once settled in but all office based until then. Also includes a number of site visits to complete inspections Your new role Going out to both occupied and void properties to complete inspections of works completed to check quality and assess any additional work/sign off completion. Responsible for Surveying team. Handling disrepairs cases and deciding what work needs doing and whether this should be at the cost of the organisation or the tenant. Handling tenants requests to complete own works. Manage own workload and schedule to complete site visits and office/admin time Liaising with a number of different parties (maintenance staff, contractors, tenants etc.) What you'll need to succeed Must have good understanding of maintenance & repairs (this can be from a trade or a surveying/inspections background) Must have a full UK driving license and own vehicle MCIOB / MRICS essential Must have experience in liaising with tenants and/or pricing jobs and/or inspecting properties Ideally have worked in social housing previously What you'll get in return Full time, permanent employment 26 days holiday plus bank hols (rising to 31 as years of service increase) Option to purchase extra leave Flexi time Opportunity to help the local community and really make a difference to people's lives Excellent Health and Wellbeing support Family friendly policies (maternity/paternity/carer leave etc.) Great opportunities for learning & development and career progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London Fulltime Monday to Friday 9am to 5pm. Once a week they will do 8am to 4pm, & we rota Monday's & Friday's , so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays. Must be able to work at the office at least 3 days a week. Location: Barbican London EC2Y Pay rate : 19.97 Job Overview : To work as part of the Housing Customer and Support Services team, within Repairs Service Desk - Property Services team. Which provides the first point of contact in receiving, responding to, and administering repairs and maintenance service requests and enquiries. This includes responding to service requests and enquiries in a professional, customer focussed and timely manner, the managing, updating and maintaining of customer records and other databases, the processing of purchase and repair works orders, high volume of data entry, telephone enquires and other associated administrative functions, to ensure that excellent customer service is provided. Main Duties & Responsibilities To provide a professional, customer focussed and timely response to customer service requests and enquiries, dexterity (able to listen and input data simultaneously is a must) while pinpointing and coaxing as much relevant information and detail as is required to achieve a timely and accurate resolution and ensuring that associated activities, such as, but not limited to; large amounts of data entry via Civica Cx Housing Management Systems, CBIS/Oracle or Keystone in order to maintain customer records, raise repairs works orders, raise follow-up works orders and appointments and send confirmation and building insurance related letters, are complete in an accurate and timely manner. Liaise with a range of internal colleagues and third parties, e.g., contractors and suppliers, to ensure that an effective service is provided to residents, including taking appropriate action to keep customers informed of progress. Produce performance information and reports about repairs and the associated procedures, to assist in the performance monitoring of contracts. Provision of a range of administrative duties such as, but not limited to the completion and monitoring of building insurance claims, issuing Section 20 notices, updating and maintaining databases and filing systems, issuing of gas certificates, monitoring of overdue gas safety inspections, producing guidance notes for residents about repairs and other property services administrative functions or related issues as designated. On occasions, assist the reception team including both short- and long-term absences, in all reception duties, such as, but not limited to answering the telephone, meet and greet customers, administration, cash handling, registering and logging key access, all within the service level agreements. INDLS
May 17, 2024
Seasonal
Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London Fulltime Monday to Friday 9am to 5pm. Once a week they will do 8am to 4pm, & we rota Monday's & Friday's , so they will do about two early shifts a month for Mon/Fri's. excluding bank holidays. Must be able to work at the office at least 3 days a week. Location: Barbican London EC2Y Pay rate : 19.97 Job Overview : To work as part of the Housing Customer and Support Services team, within Repairs Service Desk - Property Services team. Which provides the first point of contact in receiving, responding to, and administering repairs and maintenance service requests and enquiries. This includes responding to service requests and enquiries in a professional, customer focussed and timely manner, the managing, updating and maintaining of customer records and other databases, the processing of purchase and repair works orders, high volume of data entry, telephone enquires and other associated administrative functions, to ensure that excellent customer service is provided. Main Duties & Responsibilities To provide a professional, customer focussed and timely response to customer service requests and enquiries, dexterity (able to listen and input data simultaneously is a must) while pinpointing and coaxing as much relevant information and detail as is required to achieve a timely and accurate resolution and ensuring that associated activities, such as, but not limited to; large amounts of data entry via Civica Cx Housing Management Systems, CBIS/Oracle or Keystone in order to maintain customer records, raise repairs works orders, raise follow-up works orders and appointments and send confirmation and building insurance related letters, are complete in an accurate and timely manner. Liaise with a range of internal colleagues and third parties, e.g., contractors and suppliers, to ensure that an effective service is provided to residents, including taking appropriate action to keep customers informed of progress. Produce performance information and reports about repairs and the associated procedures, to assist in the performance monitoring of contracts. Provision of a range of administrative duties such as, but not limited to the completion and monitoring of building insurance claims, issuing Section 20 notices, updating and maintaining databases and filing systems, issuing of gas certificates, monitoring of overdue gas safety inspections, producing guidance notes for residents about repairs and other property services administrative functions or related issues as designated. On occasions, assist the reception team including both short- and long-term absences, in all reception duties, such as, but not limited to answering the telephone, meet and greet customers, administration, cash handling, registering and logging key access, all within the service level agreements. INDLS
Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you.W e are looking for a Neighbourhood Officer for 6-12 months to join our dynamic Housing Team to provide a comprehensive neighbourhood management service to our residents click apply for full job details
May 17, 2024
Seasonal
Are you looking to utilise your excellent customer service and communication skills to provide our residents with a great service? If so, this could be the role for you.W e are looking for a Neighbourhood Officer for 6-12 months to join our dynamic Housing Team to provide a comprehensive neighbourhood management service to our residents click apply for full job details
Income Officer Liverpool £31,650 per annum (FTE) Permanent Full Time and Part Opportunities Available We are currently recruiting for a Full Time and Part Time Income Officer. As a Full Time Income Officer you will work 37 hours per week and Part Time will be 18.5 hours per week. If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefits, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
May 17, 2024
Full time
Income Officer Liverpool £31,650 per annum (FTE) Permanent Full Time and Part Opportunities Available We are currently recruiting for a Full Time and Part Time Income Officer. As a Full Time Income Officer you will work 37 hours per week and Part Time will be 18.5 hours per week. If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefits, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
Job Title: Office Manager Location: Preston Salary: 28-30K Hours of Work: Full time Type: Permanent Start Date: Immediately (flexible for notice periods) We are looking for an experienced Officer Manager who has strong office skills and has a basic understanding of the Social Housing Sector. If you have an interest in this sector this could be the role for you! Duties of a Office Manager Oversee general office operations, report to management, and coordinate appointments and staff calendars. Manage filing systems, office supplies, IT infrastructure, and maintain inventory. Support HR in updating policies, onboarding new hires, and ensuring compliance. Handle reception duties, including answering calls, emails, and letters. Plan in-house and off-site activities, arrange travel, and manage guest experiences. Conduct research, write reports, and assist with HR tasks and staff training. Maintain records of office expenditure, ensure GDPR compliance, and manage data responsibilities. Plan and coordinate meetings, conferences, and events. Support directors with admin tasks, diary management, and meeting preparation. Lead continuous improvement of internal processes and procedures. Coordinate HR requirements, including offer letters, contracts, and employee induction. Manage admin functions across the business and provide cover during absences. Monitor and report on staff absence, take minutes at meetings, and create a business events calendar. Maintain compliance with GDPR, insurance renewals, and legal filings. Support internal departments and external consultants/advisors as needed. Skills and experience of an Office Manager Proficient in the use of all Microsoft Office (Teams, Word, Excel, and Outlook). Excellent verbal and written communication skills. Excellent time management, organisation skills and able to work to deadlines. Ability to prioritise own workload and manage expectations. Attention to detail. It would be beneficial to the role if you also had; Social housing sector knowledge or experience What the client offers Flexibility Free Car Park Fun and supportive work environment About the Client Our client is a small run company who are the market leaders in their specialist field providing support housing needs to over 70 Local Authorities. They are looking for an Office Manager to join their team full time. Due to recent expansion and successfully securing new contracts, we are looking to recruit an Office Manager to join their small team. Apply to this role through this advert. If you would like more information about this role, please contact Mollie Mathews on our commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leeds This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
May 16, 2024
Full time
Job Title: Office Manager Location: Preston Salary: 28-30K Hours of Work: Full time Type: Permanent Start Date: Immediately (flexible for notice periods) We are looking for an experienced Officer Manager who has strong office skills and has a basic understanding of the Social Housing Sector. If you have an interest in this sector this could be the role for you! Duties of a Office Manager Oversee general office operations, report to management, and coordinate appointments and staff calendars. Manage filing systems, office supplies, IT infrastructure, and maintain inventory. Support HR in updating policies, onboarding new hires, and ensuring compliance. Handle reception duties, including answering calls, emails, and letters. Plan in-house and off-site activities, arrange travel, and manage guest experiences. Conduct research, write reports, and assist with HR tasks and staff training. Maintain records of office expenditure, ensure GDPR compliance, and manage data responsibilities. Plan and coordinate meetings, conferences, and events. Support directors with admin tasks, diary management, and meeting preparation. Lead continuous improvement of internal processes and procedures. Coordinate HR requirements, including offer letters, contracts, and employee induction. Manage admin functions across the business and provide cover during absences. Monitor and report on staff absence, take minutes at meetings, and create a business events calendar. Maintain compliance with GDPR, insurance renewals, and legal filings. Support internal departments and external consultants/advisors as needed. Skills and experience of an Office Manager Proficient in the use of all Microsoft Office (Teams, Word, Excel, and Outlook). Excellent verbal and written communication skills. Excellent time management, organisation skills and able to work to deadlines. Ability to prioritise own workload and manage expectations. Attention to detail. It would be beneficial to the role if you also had; Social housing sector knowledge or experience What the client offers Flexibility Free Car Park Fun and supportive work environment About the Client Our client is a small run company who are the market leaders in their specialist field providing support housing needs to over 70 Local Authorities. They are looking for an Office Manager to join their team full time. Due to recent expansion and successfully securing new contracts, we are looking to recruit an Office Manager to join their small team. Apply to this role through this advert. If you would like more information about this role, please contact Mollie Mathews on our commercial team on (phone number removed). About Regional Recruitment Services A Recruitment Agency in Leeds This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .
Job Title: Cohort Lead Location: Enfield Salary / Pay Rate: 30 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a team leader to sit within the homeless families team. The successful candidate will have line management responsibility of 5-8 staff and ensure the effective delivery of service objectives, including: - temporary accommodation reduction - increasing positive outcomes for residents - Members enquiries and complaint response - Providing officer's direction through casework supervision and monthly one to ones The Candidate Experience of working on defined operational projects. Have an excellent working knowledge (or demonstrate the ability to have or acquire) of all elements of housing needs: housing advice, homelessness prevention, property allocation and choice based lettings. Knowledge and experience with The Housing Act 1996 part VI & VII and all associated homeless legislation Experience of managing staff How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
May 16, 2024
Seasonal
Job Title: Cohort Lead Location: Enfield Salary / Pay Rate: 30 P/H (Umbrella) Job Type: Temporary The Role We are currently seeking a team leader to sit within the homeless families team. The successful candidate will have line management responsibility of 5-8 staff and ensure the effective delivery of service objectives, including: - temporary accommodation reduction - increasing positive outcomes for residents - Members enquiries and complaint response - Providing officer's direction through casework supervision and monthly one to ones The Candidate Experience of working on defined operational projects. Have an excellent working knowledge (or demonstrate the ability to have or acquire) of all elements of housing needs: housing advice, homelessness prevention, property allocation and choice based lettings. Knowledge and experience with The Housing Act 1996 part VI & VII and all associated homeless legislation Experience of managing staff How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; (url removed) or call me on; (phone number removed)
Elevate projects are working in partnership with a valued client to appoint a Benefits officer, offering remote working on a temporary contract. A Benefits Officer role consists of: Delivering a prompt and accurate customer service Sharing expertises and knowledge with inexperienced colleagues Carrying out complex assessments The maintenance and updating of claims in response to internal and external sources of information. Reviewing and revising decisions made by self or others. Accurate and prompt assessments of claims for household goods, housing benefits, emergency payments and council tax reduction Please get in touch for further detailed infromation regarding this role. DBS required
May 16, 2024
Seasonal
Elevate projects are working in partnership with a valued client to appoint a Benefits officer, offering remote working on a temporary contract. A Benefits Officer role consists of: Delivering a prompt and accurate customer service Sharing expertises and knowledge with inexperienced colleagues Carrying out complex assessments The maintenance and updating of claims in response to internal and external sources of information. Reviewing and revising decisions made by self or others. Accurate and prompt assessments of claims for household goods, housing benefits, emergency payments and council tax reduction Please get in touch for further detailed infromation regarding this role. DBS required
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
May 16, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you. You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you. This is an important role in which you will: Manage a case load of customers' accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators. Contact customers to discuss the rent account over the phone and when required at the customers home. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making appropriate referrals to Torus Foundation for assistance with employment skills, health and wellbeing and other third parties. Carry out basic benefit calculations and, if required, assist Torus customers to make a claim for housing benefit or Universal Credit. Develop effective relationships both internal and external which ensure the delivery of the team's objectives. To be successful in this role you will: Be confident to use a wide range of computer packages to update customers accounts. Have experience of income management and enforcement or debt collection experience. Have experience of case management, including analysing customer accounts, being able to problem solve and keep accurate records by updating computer systems. Be confident and have experience of dealing with members of the public and have excellent written and oral communication skills, you will be speaking to customers both over the phone and in person. Have the skills to be able to engage with team members, customers and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. Be organised, self-driven and motivated and be able to prioritise your own workload to ensure performance target are achieved. Be a great team player to ensure Torus meets rent collection targets and delivers first class customer service. PLEASE NOTE: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; Right to work verification Qualification certificate check 2x Completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Happy to Talk Flexible Working
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
May 16, 2024
Full time
About The Role Are you a creative and tenacious individual, with an interest in enforcement and housing law? If so, this exciting opportunity could be for you. We are looking for an Enforcement Officer to join the compliance team to lead on no-access cases for safety inspection and services click apply for full job details
Oscar Underhill Recruitment Solutions Ltd
Shrewsbury, Shropshire
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
May 16, 2024
Seasonal
Female Domestic Violence Support Worker Housing provider in Supported Living Shrewsbury, Shropshire Excellent Pay Rate £17.47 Umbrella Temp opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The job role is that of a Female Domestic Violence Support Worker. This is a Temp vacancy for initially two to three months. Full Time OR Part Time hours of 35 OR 21 hours per week available. Pay Rate for this role is £13.70 PAYE or £17.47 Umbrella Workig Pattern is Monday - Friday 9am - 5pm. A current Enhanced DBS covering child and adult workforce will be required for this job role. Full UK Drivers license and access to own vehicle is essential as successful candidate will be managing their own caseload. Based in Shrewsbury, Shropshire. The Responsibilities: As a Domestic Violence Support Worker you will be required to establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16. Part of your job role will be to maintain an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from the abuse and maintain independence and self reliance. An important part of your role will be to support transition and resettlement from temporary accommodation into safe and independent living via housing association properties or private rent with support of rent deposit schemes. In your role as a Domestic Violence Support Worker, you will need to undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC. You will support clients with life skills and empower them to build successful relationships within their community as they develop skills to better manage their health and well-being and increase levels of independence as they grow in confidence and manage their tenancies. Furthermore, you will be signposting clients to relevant sources of information, support, guidance and advice and facilitating peer support where appropriate. Domestic Violence Support Worker Outreach Support Worker Community Support Officer Domestic Abuse Support worker IDVA CAADA DASH Mental Health MARAC Housing Support Worker Tenancy Sustainment Officer Tenancy Support Officer Supported Living Supported Housing Shrewsbury Shropshire Independent Living Permanent Full Time Part Time Temporary Community Support Charity Housing Association Local Authority Housing jobs Housing vacancies
One of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards. Duties and Responsibilities Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice. Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database. Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed. Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting Council and Ombudsman requirements. Provide an overview of contract performance for complaints and enquiries, monitoring relevant information. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
May 16, 2024
Seasonal
One of our local authority clients are currently recruiting for a Senior Complaints Officer. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards. Duties and Responsibilities Serve as the primary point of contact for residents raising complaints or enquiries, offering frontline housing information and advice. Manage and draft responses to enquiries from Cabinet members, MPs, and the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilizing the complaints database. Monitor and report on performance of the complaints and enquiries service, conducting monitoring and auditing tasks as directed. Coordinate information within the Housing Team to ensure comprehensive responses to complaints and enquiries, meeting Council and Ombudsman requirements. Provide an overview of contract performance for complaints and enquiries, monitoring relevant information. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.