2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate 160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune. Key Responsibilities: Provide basic Level 2 support, including greeting walk-in customers and logging faults. Troubleshoot and configure computer and mobile hardware/software. Offer remote support for software fault finding and resolution. Set up laptops for new users. Log cases promptly within the helpdesk system and update spreadsheets. Escalate problems when necessary to supervisors or other ICT departments. Retain ownership of incidents and monitor until resolution. Handle hardware shipping with DPD. Manage Intune device removal and compliance checks. Configure accounts and install software. Additional Tasks: Provide backup/overflow telephone cover for ICT Helpdesk as required. Requirements: Broad range of skills covering both hardware and software. Experience with Samsung Android tablets and phones. Proficiency in Intune from Excel spreadsheet. Strong troubleshooting skills and ability to work independently. Proactive, customer-focused attitude with excellent communication skills. Ability to display a "can do" attitude at all times. Concept is an equal opportunity employer. We encourage applications from all qualified individuals.
May 15, 2024
Contractor
2nd Line Hardware Support Duration: 2 Months (possible extension) Day Rate 160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune. Key Responsibilities: Provide basic Level 2 support, including greeting walk-in customers and logging faults. Troubleshoot and configure computer and mobile hardware/software. Offer remote support for software fault finding and resolution. Set up laptops for new users. Log cases promptly within the helpdesk system and update spreadsheets. Escalate problems when necessary to supervisors or other ICT departments. Retain ownership of incidents and monitor until resolution. Handle hardware shipping with DPD. Manage Intune device removal and compliance checks. Configure accounts and install software. Additional Tasks: Provide backup/overflow telephone cover for ICT Helpdesk as required. Requirements: Broad range of skills covering both hardware and software. Experience with Samsung Android tablets and phones. Proficiency in Intune from Excel spreadsheet. Strong troubleshooting skills and ability to work independently. Proactive, customer-focused attitude with excellent communication skills. Ability to display a "can do" attitude at all times. Concept is an equal opportunity employer. We encourage applications from all qualified individuals.
Customer Service Handler TEMP Leicester Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor. • A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC). • A professional and high-quality customer service experience. • An effective and timely resolution to all queries received through the helpdesk • Support patients and external clients, ensuring that they are welcomed to the Trust. • Support to the Trust in providing high quality care to its patients • Continuous support to the Customer Services Manager • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate. • Entering the work requests into the correct section of the CAFM system • Transferring calls to other services as required in line with service procedures. The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed. #
May 15, 2024
Seasonal
Customer Service Handler TEMP Leicester Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor. • A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC). • A professional and high-quality customer service experience. • An effective and timely resolution to all queries received through the helpdesk • Support patients and external clients, ensuring that they are welcomed to the Trust. • Support to the Trust in providing high quality care to its patients • Continuous support to the Customer Services Manager • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate. • Entering the work requests into the correct section of the CAFM system • Transferring calls to other services as required in line with service procedures. The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed. #
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
May 15, 2024
Full time
Join a digital first bank that's powered by people. Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world. We have an entrepreneurial mindset. Our people work together, creating an agile, collaborative, and innovative culture. The Lending Value Stream is 1of 5 strategic pillars within Wealth and Personal Banking (WPB) overseeing the technology management lifecycle for all WPB Retail Lending products including Loans, Credit Cards, Mortgages, Partnership Lending and Commercial corporate cards spanning 5 regions. This role is a key position in the Lending Technology senior leadership team and will be instrumental in developing and delivering a Technology strategy that supports the significant pivot to our business growth in the region, sponsoring and driving the continued adoption and maturation of DevOps and agile principles. The role will require regular interactions with Senior Executives across Business and Technology, as well as Audit and Regulators and will be accountable for driving the prioritization of the portfolio, service management, critical service, and risk reviews. Reporting into the Global Head of Lending Technology, and working closely with the Regional WPB CIO, the regional Head of Lending Technology will be responsible for the oversight and management of Lending products for the region. Job Requirements: An experienced Banking Technology professional with proven experience in scaled delivery management. Responsibility for heading, managing, guiding teams who facilitate changes to the Group's IT environment and specialists delivering projects and service controls for the region. Responsibility for the Lending Technology portfolio within the market, executing the Technology strategy in alignment with the business strategy, to maximise portfolio growth, cost effectiveness, risk management, people management, and innovation. Establish and drive strategic direction for the Lending technical estate. This role will actively support inci dent and outage management and responses. End to end accountability of technology delivery in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems. Developing clear strategic priorities ensuring resources (capability, people & funding) are enabled to deliver new features and compelling services within Lending. Management of planning cycles aligned to quarterly business reviews. Full ownership of technology delivery roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits. Enabling delivery by resolving major delivery ambiguities and removing major delivery blockers as required Obtaining buy in from and influencing senior management and stakeholders programme plans, commitments, changes including requirements, quality assurance plans, budget, scope, resources, risk mitigation and contingency plans. Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy, and retention. Anticipates and identifies issues that impact on WPB Technology and the Group's reputation and provide insight and counsel to the CIO, COO, ExCo and wider functions as required. Leadership Requirements: Effectively create and communicate strategy and plans with the team. Provide clear direction, set, and ensure that the teams within the regional Lending Value Stream have clearly defined roles, objectives, processes, and targets focused on delivery and efficiency. Ensure that the onshore and offshore delivery units engage effectively. Operational Effectiveness & Control: Ensure that the teams have appropriate tools and training to meet the requirements of their roles. Actively support and promote group and local strategic projects in support of the business strategy. Look to drive and champion Agile, DevOps with New Ways of Operating principles. Ensure due diligence of appropriate business, IT and regulatory processes are followed when existing systems are modified, or new systems are developed with the objective of improving quality whilst increasing cost-effectiveness and achieving appropriate levels of risk-management. Ensure compliance with all relevant instructions and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour. Support any Global, Regional operational effectiveness initiatives as required, acting as lead for the region and country. Requirements Qualifications & Skills: Suitable candidate will have strong demonstrable experience in leading sophisticated, complex, and large-scale initiatives. Experience in understating of commercial drivers of point-of-sale lending products and credit risk. Excellent understanding of current and future regulatory environments relating to Lending products. Outstanding Technology leader who is passionate about driving the business agenda and strategic change in a matrix environment Strong background in transformation, portfolio management, risk, good judgment, process, and delivery focused. Strong leadership, stakeholder, and people management skills, able to navigate across structures in complex business organisations. Proven ability to work across multi-disciplinary and diverse work environments. Leading and directing executive and non-executive work groups effecting change through people in a large matrix organization Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business. The ability to deconstruct and solve problems, to investigate drivers and "root causes" and drive business action planning to deliver solutions. Experience of leading teams in agile at-scale methods using DevOps tools and process Managing operational functions, directing process reengineering and efficiency exercises Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across WPB Tech and the wider HSBC. Successful experience developing and retaining critical talent. Strong leadership skills for diverse teams across global functions, teamwork, gathering information and analyzing, judgment and decision making, communication competencies. Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) This role is based in London but some travel may be required. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an individual to join this team in the role of Head of Rates Derivatives - Middle Office This role is within the Debt Derivatives Middle Office function within Market Securities Services Operations. The primary purpose of this position is to be responsible for the trade capture and life cycle management of all G10 Interest Rate Derivative transactions. In this role, you will: • Manage timely trade capture for trading and sales team, providing real time risk management • Carry out life cycle event processing, compressions and package processing • Drive the identification and progression of continuous improvement initiatives to improve processes, working with line management and Change Management and Technology • Providing oversight of key operational risk indicators and ensuring appropriate escalation to both sales, trading and operations management where required • Manage day to day relationship with front to back teams, involving query management and escalating issues as appropriate, working collaboratively to improve processes and the overall control environment Requirements To be successful in this role you should meet the following: • Proven background in rates and middle office with direct input into traders risk in addition to experience of large scale process change • Excellent attention to detail and ability to prioritise appropriately, comfortable in working under pressure in a fast-paced environment • Strong technical product knowledge of both linear and non-linear IRS • Experience of running compression cycles and a solid understanding of P&L, risk & margin impact • Skills in leadership, coaching and supervision and relevant experience of dealing with senior Front Office stakeholders, preferably from a trading floor environment would be preferential The base location for this role is London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
May 15, 2024
Full time
If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking an individual to join this team in the role of Head of Rates Derivatives - Middle Office This role is within the Debt Derivatives Middle Office function within Market Securities Services Operations. The primary purpose of this position is to be responsible for the trade capture and life cycle management of all G10 Interest Rate Derivative transactions. In this role, you will: • Manage timely trade capture for trading and sales team, providing real time risk management • Carry out life cycle event processing, compressions and package processing • Drive the identification and progression of continuous improvement initiatives to improve processes, working with line management and Change Management and Technology • Providing oversight of key operational risk indicators and ensuring appropriate escalation to both sales, trading and operations management where required • Manage day to day relationship with front to back teams, involving query management and escalating issues as appropriate, working collaboratively to improve processes and the overall control environment Requirements To be successful in this role you should meet the following: • Proven background in rates and middle office with direct input into traders risk in addition to experience of large scale process change • Excellent attention to detail and ability to prioritise appropriately, comfortable in working under pressure in a fast-paced environment • Strong technical product knowledge of both linear and non-linear IRS • Experience of running compression cycles and a solid understanding of P&L, risk & margin impact • Skills in leadership, coaching and supervision and relevant experience of dealing with senior Front Office stakeholders, preferably from a trading floor environment would be preferential The base location for this role is London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
Reference Number: /PW/29-01/1058/26 Job Title: Commercial Gas Engineer Salary: Competitive Working Hours: Monday to Friday - 40 hours per week Location: London Business Overview Atalian Servest and OCS have merged to create a new and exciting organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The business has a turnover of £1.5bn and operates across the UK and Ireland with more than an exceptional 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. If you're ready to reach your full potential, join us at OCS. Would you like to work for one of the largest facilities management companies in the world OCS (previously Atalian Servest) is currently recruiting for a Commercial Gas Engineer to join our passionate and driven team in London! This Hard Services opportunity within our Technical Services division involves you joining our national mobile engineering division where you will work within a region on a variety of public and private sector contracts with a variety of buildings such as industrial, commercial, admin, leisure and retails sites. This will give you exposure to continue to develop your skills and contribute to the success of a growing team as we bring more contracts online Your primary responsibilities will include: To undertake mechanical PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working safely at all times, complying with current Health & Safety legislation and Group H&S policy. Is it you we're looking for Here at OCS, we take pride in our business culture, all of which we owe to our colleagues. Could you be a fit for us Applicant must have the right to work in the UK Successful candidates will be required to pass BPSS/SC Clearance due to the nature of the locations You will ideally hold Commercial Combustion Gas Safe Qualifications COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT, and applicable domestic qualifications. You have previous experience working within Facilities Management. You hold a full clean driving license. You are a motivated and dedicated individual with a strong work ethic. Why work for us On top of working for a business that values its colleagues and clients alike, you will be entitled to the following benefits: We understand the effects the cost of living crisis would have on our colleagues, so to help we offer a wide range of retail discounts Health is wealth, and because of this we offer a discounted gym membership to all colleagues Tired of sitting behind the wheel Opportunity to join our Cycle to Work scheme Want to get involved in further projects Here at OCS all colleagues have access to "CHROMA", our internal colleague-led diversity and inclusion community - get involved, join a committee, or take part in our events Taking care of your mind is just as important as taking care of your body, because of this all colleagues have access to internal Mental Health First Aiders who will support you through difficult times If you're always hungry to learn more this could be your favourite benefit yet join OCS to have Immediate access to "Opportunity" our internal Learning and Development platform All required professional membership fees paid for, we want to make sure you have all the tools to enable your success We thoroughly appreciate our colleagues work, one way we show this is to hold a monthly 'Superstar Awards' How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! STRICTLY NO AGENCIES OCS is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
May 15, 2024
Full time
Reference Number: /PW/29-01/1058/26 Job Title: Commercial Gas Engineer Salary: Competitive Working Hours: Monday to Friday - 40 hours per week Location: London Business Overview Atalian Servest and OCS have merged to create a new and exciting organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The business has a turnover of £1.5bn and operates across the UK and Ireland with more than an exceptional 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. If you're ready to reach your full potential, join us at OCS. Would you like to work for one of the largest facilities management companies in the world OCS (previously Atalian Servest) is currently recruiting for a Commercial Gas Engineer to join our passionate and driven team in London! This Hard Services opportunity within our Technical Services division involves you joining our national mobile engineering division where you will work within a region on a variety of public and private sector contracts with a variety of buildings such as industrial, commercial, admin, leisure and retails sites. This will give you exposure to continue to develop your skills and contribute to the success of a growing team as we bring more contracts online Your primary responsibilities will include: To undertake mechanical PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working safely at all times, complying with current Health & Safety legislation and Group H&S policy. Is it you we're looking for Here at OCS, we take pride in our business culture, all of which we owe to our colleagues. Could you be a fit for us Applicant must have the right to work in the UK Successful candidates will be required to pass BPSS/SC Clearance due to the nature of the locations You will ideally hold Commercial Combustion Gas Safe Qualifications COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT, and applicable domestic qualifications. You have previous experience working within Facilities Management. You hold a full clean driving license. You are a motivated and dedicated individual with a strong work ethic. Why work for us On top of working for a business that values its colleagues and clients alike, you will be entitled to the following benefits: We understand the effects the cost of living crisis would have on our colleagues, so to help we offer a wide range of retail discounts Health is wealth, and because of this we offer a discounted gym membership to all colleagues Tired of sitting behind the wheel Opportunity to join our Cycle to Work scheme Want to get involved in further projects Here at OCS all colleagues have access to "CHROMA", our internal colleague-led diversity and inclusion community - get involved, join a committee, or take part in our events Taking care of your mind is just as important as taking care of your body, because of this all colleagues have access to internal Mental Health First Aiders who will support you through difficult times If you're always hungry to learn more this could be your favourite benefit yet join OCS to have Immediate access to "Opportunity" our internal Learning and Development platform All required professional membership fees paid for, we want to make sure you have all the tools to enable your success We thoroughly appreciate our colleagues work, one way we show this is to hold a monthly 'Superstar Awards' How to apply If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! STRICTLY NO AGENCIES OCS is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
We are pleased to be recruiting for an award-winning company who are leading specialists in their field. Our client is looking for a Customer Orders Co-Ordinator to join their busy Orders team on a full-time, permanent basis. The Sales and Orders Department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. Hours are Monday to Friday and vary between 8:30am - 4:30pm, 8am - 4pm or 9am - 5pm. Our clients' offices are the perfect place to work, they provide a modern and stylish space featuring a number of breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events. The salary for this role is 23,000. Duties: Working towards tight deadlines and ensuring cut offs for all orders are processed in time. Ensuring all orders are accounted for and sent electronically to logistics partner for processing. Arranging special deliveries at short notice, such as same-day deliveries. Making sure any non-standard delivery requirements are met. Acting as a second line Customer support when any delivery issues arise, also providing information and updates on any order changes or stock shortages. Actively managing the ongoing updates of customer delivery instructions and time windows. Resolving any order discrepancies that occur, including issues with shortages or problems identified by the logistics partner before despatch and on delivery. Liaising with Logistics Partner/Couriers to resolve any problems that might arise during delivery. Dealing with returns from the logistics partner and receipting returned stock Managing complaints and queries that may arise during or after delivery of stock. Have a good understanding of the processes which we follow to ensure we minimise mistakes. Candidate requirements: Experience in a Warehouse Administration role, or a role dealing with delivery processing is desired. Confident in speaking with customers, sales teams and logistics partners/couriers to resolve any issues in way of email or a phone call. High levels of both accuracy and attention to detail. Good communicator both verbal and written - excellent telephone manner. Able to operate in a high pressure environment, working towards tight deadlines. Team player who works well with others; both in their team and the wider company. Able to manage their own workload and prioritise appropriately. A skilled problem solver, who is able to go above and beyond to resolve Customer queries. Self-starter, able to use own initiative. Embraces and demonstrates Company Values. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 15, 2024
Full time
We are pleased to be recruiting for an award-winning company who are leading specialists in their field. Our client is looking for a Customer Orders Co-Ordinator to join their busy Orders team on a full-time, permanent basis. The Sales and Orders Department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. Hours are Monday to Friday and vary between 8:30am - 4:30pm, 8am - 4pm or 9am - 5pm. Our clients' offices are the perfect place to work, they provide a modern and stylish space featuring a number of breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events. The salary for this role is 23,000. Duties: Working towards tight deadlines and ensuring cut offs for all orders are processed in time. Ensuring all orders are accounted for and sent electronically to logistics partner for processing. Arranging special deliveries at short notice, such as same-day deliveries. Making sure any non-standard delivery requirements are met. Acting as a second line Customer support when any delivery issues arise, also providing information and updates on any order changes or stock shortages. Actively managing the ongoing updates of customer delivery instructions and time windows. Resolving any order discrepancies that occur, including issues with shortages or problems identified by the logistics partner before despatch and on delivery. Liaising with Logistics Partner/Couriers to resolve any problems that might arise during delivery. Dealing with returns from the logistics partner and receipting returned stock Managing complaints and queries that may arise during or after delivery of stock. Have a good understanding of the processes which we follow to ensure we minimise mistakes. Candidate requirements: Experience in a Warehouse Administration role, or a role dealing with delivery processing is desired. Confident in speaking with customers, sales teams and logistics partners/couriers to resolve any issues in way of email or a phone call. High levels of both accuracy and attention to detail. Good communicator both verbal and written - excellent telephone manner. Able to operate in a high pressure environment, working towards tight deadlines. Team player who works well with others; both in their team and the wider company. Able to manage their own workload and prioritise appropriately. A skilled problem solver, who is able to go above and beyond to resolve Customer queries. Self-starter, able to use own initiative. Embraces and demonstrates Company Values. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job description Whether you want a career that could take you to the top, or just in an exciting new direction, first direct offers opportunities, support and rewards to help you fulfil your potential. We're focused on re-inventing our relationship with our customers and making our digital experience the reason customers choose first direct as their primary bank. At the heart of this transformation is personal and relevant content that anticipates our customers' needs and empowers their financial lives. We're looking for a content professional who can deliver useful, engaging website content that reflects our brilliant brand and digital best practices. As a first direct employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, a contributory pension scheme with a generous employer contribution, and enhanced maternity and adoption pay and support In this role you will: create content briefs for website and apps, source and write copy for them build content experiences in a content management system inspire others in the wider content community and beyond to deliver high-quality experiences that support business goals collaborate with the wider global content community to ensure policies and operational processes are being followed and optimised support a content strategist in delivering on first direct's content strategy Requirements To be successful in this role you should meet the following requirements: skilled in professional writing / UX / content design able to create and manage digital content with confidence comfortable with content management systems collaborative and enjoy, building and managing relationships able to work in an agile structure This role is hybrid and based in Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
May 15, 2024
Full time
Job description Whether you want a career that could take you to the top, or just in an exciting new direction, first direct offers opportunities, support and rewards to help you fulfil your potential. We're focused on re-inventing our relationship with our customers and making our digital experience the reason customers choose first direct as their primary bank. At the heart of this transformation is personal and relevant content that anticipates our customers' needs and empowers their financial lives. We're looking for a content professional who can deliver useful, engaging website content that reflects our brilliant brand and digital best practices. As a first direct employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, a contributory pension scheme with a generous employer contribution, and enhanced maternity and adoption pay and support In this role you will: create content briefs for website and apps, source and write copy for them build content experiences in a content management system inspire others in the wider content community and beyond to deliver high-quality experiences that support business goals collaborate with the wider global content community to ensure policies and operational processes are being followed and optimised support a content strategist in delivering on first direct's content strategy Requirements To be successful in this role you should meet the following requirements: skilled in professional writing / UX / content design able to create and manage digital content with confidence comfortable with content management systems collaborative and enjoy, building and managing relationships able to work in an agile structure This role is hybrid and based in Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact or call . Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable in a customer facing role Some commercial exposure/experience in a helpdesk environment Some form of IT qualification: Apprenticeship or degree are ideal A logical thinker able to evaluate problems and work to a solution Someone who is keen to progress and learn Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact or call . Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Helpdesk Advisors required for a leading facilities management company. The business look after a large customer base, from banks to retail to government offices. The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service. You'll be the initial point of contact between the business and their customers. It'll be up to you keep clients updated, handle their issues, and ensure their requests and queries are dealt with professionally. This role would suit someone with a helpdesk, call centre or contact centre background and offers a competitive salary of 25,500pa, rising to 26,750pa after 3 months! What will you be doing as a Helpdesk Advisor? Taking inbound calls from Clients Working to strict SLAs Proactively answering customers queries in the first instance Actively liaising with other departments in finding a resolution Ensuring problems are dealt with until a satisfactory conclusion is reached Taking ownership of problems Being always helpful and courteous Liaising with other departments Processing documentation accurately Confident in dealing with complaints We would LOVE to hear from you if you have the following skills and experience: Previous experience working on a Helpdesk or within a Customer Service Contact Centre or Call Centre is preferred Knowledge of Word, Excel, and Outlook Must have excellent communication skills both written and verbally Good grammatical and numerical skills Must be passionate to provide excellent customer service Following processes and working towards strict service level agreements Excellent communication skills Ability to work well under pressure Forward thinking and able to use own initiative Your previous roles could have included Helpdesk Advisor, Customer Service Advisor, Customer Contact Centre Advisor, Contact Centre Advisor, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive, Inbound Customer Service Agent What will you get in return for your work as a Helpdesk Advisor? Salary of 25,500pa rising to 26,500pa after 3 months Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility can be offered, and part time could be considered Holiday Entitlement is 24 days + bank holidays Working for a leading facilities management company Discounted gym membership Free parking Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks Close to major motorway and public transport links There are multiple vacancies available as they are setting up a new team Team incentives and celebrations and Company events Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
May 15, 2024
Full time
Helpdesk Advisors required for a leading facilities management company. The business look after a large customer base, from banks to retail to government offices. The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service. You'll be the initial point of contact between the business and their customers. It'll be up to you keep clients updated, handle their issues, and ensure their requests and queries are dealt with professionally. This role would suit someone with a helpdesk, call centre or contact centre background and offers a competitive salary of 25,500pa, rising to 26,750pa after 3 months! What will you be doing as a Helpdesk Advisor? Taking inbound calls from Clients Working to strict SLAs Proactively answering customers queries in the first instance Actively liaising with other departments in finding a resolution Ensuring problems are dealt with until a satisfactory conclusion is reached Taking ownership of problems Being always helpful and courteous Liaising with other departments Processing documentation accurately Confident in dealing with complaints We would LOVE to hear from you if you have the following skills and experience: Previous experience working on a Helpdesk or within a Customer Service Contact Centre or Call Centre is preferred Knowledge of Word, Excel, and Outlook Must have excellent communication skills both written and verbally Good grammatical and numerical skills Must be passionate to provide excellent customer service Following processes and working towards strict service level agreements Excellent communication skills Ability to work well under pressure Forward thinking and able to use own initiative Your previous roles could have included Helpdesk Advisor, Customer Service Advisor, Customer Contact Centre Advisor, Contact Centre Advisor, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive, Inbound Customer Service Agent What will you get in return for your work as a Helpdesk Advisor? Salary of 25,500pa rising to 26,500pa after 3 months Hours of work are 37.5 hours per week, Monday to Friday, between the hours of 8am to 6pm, however flexibility can be offered, and part time could be considered Holiday Entitlement is 24 days + bank holidays Working for a leading facilities management company Discounted gym membership Free parking Excellent facilities and social scene available within the business park, including picturesque areas for walks and breaks Close to major motorway and public transport links There are multiple vacancies available as they are setting up a new team Team incentives and celebrations and Company events Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around £12 per hour and if the role was to turn permanent, a starting salary of anywhere between £22k to £25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 15, 2024
Full time
We're recruiting for an Office Admin Assistant role based in Chesham, offering the chance to join a small but growing team and company who are more than just leaders in their industry, they're part of a larger group and are the highest performing office in the country! They're a company that really take care of their staff and offer fantastic support and training as well as opportunities. This is a full-time role on what is initially a temporary basis on an ongoing basis, but they are very open to hearing from people that would be interested in longer term permanent roles with them too and would like a temp to perm position. If you are serious about wanting to join a team that will train you, support you and offer everything you need to grow and progress, this is a great place to do so! This team operate Monday to Friday, 9am to 5.30pm with an hours lunch, with hybrid working after training and probation (3 days in and 2 days wfh a week). This position would be ideal for someone that has high-quality written skills, computer skills etc., so typically we've seen graduates do well in these roles, but also very interested in speaking to those with office/admin experience. The starting hourly rate for this role is around £12 per hour and if the role was to turn permanent, a starting salary of anywhere between £22k to £25k would be up for negotiation; as well as offering a number of fantastic benefits which include 23 days leave which increases over time, enhanced pension scheme, private health insurance and more, as well as lots of work socials, voucher schemes, employee of the month, foodie clubs and more. What does the day-to-day look like? The key duties of this role will be to assist the administration team with a key role related to the management of incoming communications, this could be phone, email and post, and processing/management of evidence in relation to legal cases. What do we need from you? Due to the nature of the role detailed above, you will need to be articulate, have excellent communication skills and be able to work off your own initiative whilst being a key member of a small team. Attention to detail is a hugely important thing in this role as you're dealing with legal documents daily. Due to the location of the offices, you will ideally be a driver to be able to get to the offices, although there are some good public transport links within Chesham and the surrounding areas. Finally, to be considered you must either have some form of office experience or be a graduate looking to get into an office role. What next? Apply for the role, get in touch with Bobby or Izzy and we are looking to hold interviews asap with the ability to start people as soon as possible Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Helpdesk Operator - Part Time Salary 23,200.00 (pro rata) Location Glasgow Part Time - Backshift Here are the benefits my client offers: Informal hybrid working Free on-site parking Subsidised canteen facilities & vending machines Legal Shield is a free service for colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills Pension scheme - up to 5% matched contribution Company-funded Health shield cash plan. Health shield gives you money back on everyday health care costs, including dental, optical, physio, well being, and much more Salary sacrifice schemes, including Smart Tech and Cycle to Work Great development and career opportunities Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Curry's, IKEA, Argos, and more Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips Access to our colleague reward and recognition tools, with awards ranging from 5 - 250! Duties and Responsibilities: Handling inbound and outbound calls, and logging jobs in a fast-paced environment Co-ordinating contractors and Technicians to ensure they attend my client's standards Working in partnership with customers to achieve results? Completing a variety of administrative tasks such as quotes, uplifts, emails End-to-end job management? Working as part of a team to drive customer excellence Here's what we would like from you: Driven and passionate with a great attitude to deliver customer excellence? Excellent verbal and written communication skills Accuracy and attention to detail Ability to work as part of a team and effectively manage own workload? Administrative experience, including knowledge of Microsoft office packages Previous contact centre/call centre/helpdesk experience Apply ASAP for immediate consideration Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 15, 2024
Full time
Helpdesk Operator - Part Time Salary 23,200.00 (pro rata) Location Glasgow Part Time - Backshift Here are the benefits my client offers: Informal hybrid working Free on-site parking Subsidised canteen facilities & vending machines Legal Shield is a free service for colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice and wills Pension scheme - up to 5% matched contribution Company-funded Health shield cash plan. Health shield gives you money back on everyday health care costs, including dental, optical, physio, well being, and much more Salary sacrifice schemes, including Smart Tech and Cycle to Work Great development and career opportunities Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Curry's, IKEA, Argos, and more Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips Access to our colleague reward and recognition tools, with awards ranging from 5 - 250! Duties and Responsibilities: Handling inbound and outbound calls, and logging jobs in a fast-paced environment Co-ordinating contractors and Technicians to ensure they attend my client's standards Working in partnership with customers to achieve results? Completing a variety of administrative tasks such as quotes, uplifts, emails End-to-end job management? Working as part of a team to drive customer excellence Here's what we would like from you: Driven and passionate with a great attitude to deliver customer excellence? Excellent verbal and written communication skills Accuracy and attention to detail Ability to work as part of a team and effectively manage own workload? Administrative experience, including knowledge of Microsoft office packages Previous contact centre/call centre/helpdesk experience Apply ASAP for immediate consideration Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Description - ExternalIf you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. At HSBC, we're a trusted international organization with a sophisticated, global customer base. What does this mean for you? It means we like a challenge, we're competitive, and we're always looking for the best ways to innovate in our space and put our customers first. It also means we're a total package bank with a culture that drives diversity, equality and inclusion, where everyone can be themselves. Here in Jersey-where the role will be located and where the financial industry reigns supreme-you'll help grow our business. What will I get to do as a Wealth Manager at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Manager, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Manage and support a portfolio of locally based Jersey resident Premier customersAct as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventualityConduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clientsAdvise on a full range of products and services that include both HSBC manufactured products and those provided by external partnersDeliver needs-based solutions through effective communication and influencingContinuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business What does it take to be successful as a Wealth Manager? People-oriented individuals looking to build their portfolios, safely grow the HSBC Wealth and Personal Banking business, and move the needle on their careers. Do you like a challenge? Are you competitive and base your success on performance? Do you have a growth mindset and a drive for reward? Do you enjoy working with colleagues and clients to create meaningful connections and build lasting relationships? Do you use the many resources and the diverse, talented co-workers around you to help answer the hard questions? If you answered yes to any of these questions, we want to meet you! What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management teamSecurity in the form of flex benefits, financial support for relocation, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical careStepping stone to work internationally - this can be your place to start and branch out to anywhere we have offices around the worldFull training in HSBC products and services with ongoing coaching throughout your career and dedicated admin supportAn opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a differenceThe support you need to fulfil your potentialWhat you'll give us: Hold or be close to completing a role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification)Have to live in Jersey, Channel Islands with hybrid work/flex schedule opportunityKnowledge of and willingness to learn more about financial planning and wealth productsUnderstanding of customers' needs and delivering excellent customer serviceFlexible, adaptable approach to change and will support others to respond in a similar wayExperience working in relevant environments (retail banking, relationship management, front office)For further details and application information please click "Apply" Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or ag We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: +
May 15, 2024
Full time
Description - ExternalIf you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. At HSBC, we're a trusted international organization with a sophisticated, global customer base. What does this mean for you? It means we like a challenge, we're competitive, and we're always looking for the best ways to innovate in our space and put our customers first. It also means we're a total package bank with a culture that drives diversity, equality and inclusion, where everyone can be themselves. Here in Jersey-where the role will be located and where the financial industry reigns supreme-you'll help grow our business. What will I get to do as a Wealth Manager at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Manager, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Manage and support a portfolio of locally based Jersey resident Premier customersAct as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventualityConduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clientsAdvise on a full range of products and services that include both HSBC manufactured products and those provided by external partnersDeliver needs-based solutions through effective communication and influencingContinuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business What does it take to be successful as a Wealth Manager? People-oriented individuals looking to build their portfolios, safely grow the HSBC Wealth and Personal Banking business, and move the needle on their careers. Do you like a challenge? Are you competitive and base your success on performance? Do you have a growth mindset and a drive for reward? Do you enjoy working with colleagues and clients to create meaningful connections and build lasting relationships? Do you use the many resources and the diverse, talented co-workers around you to help answer the hard questions? If you answered yes to any of these questions, we want to meet you! What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management teamSecurity in the form of flex benefits, financial support for relocation, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical careStepping stone to work internationally - this can be your place to start and branch out to anywhere we have offices around the worldFull training in HSBC products and services with ongoing coaching throughout your career and dedicated admin supportAn opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a differenceThe support you need to fulfil your potentialWhat you'll give us: Hold or be close to completing a role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification)Have to live in Jersey, Channel Islands with hybrid work/flex schedule opportunityKnowledge of and willingness to learn more about financial planning and wealth productsUnderstanding of customers' needs and delivering excellent customer serviceFlexible, adaptable approach to change and will support others to respond in a similar wayExperience working in relevant environments (retail banking, relationship management, front office)For further details and application information please click "Apply" Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or ag We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: +
Meridian Business Support
Cardiff, South Glamorgan
We have an exciting position available to join one of our clients as a System Administrator on a temporary basis. We are seeking a dynamic, enthusiastic, and confident individual to join a small team in providing support as a single point of contact for users of the CareFirst system within Children's Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay): Regular: £12.38 per hourBank Holiday: £24.76 per hourOvertime: £18.57 per hourWeekend: £18.57 per hourEvening: £16.51 per hourHours: 09:00 - 17:00 Location: Hybrid working with occasional attendance at County Hall Responsibilities: Act as a primary contact for both internal and external users of CareFirst, assisting in logging, expediting, and resolving queries or issues. Set up new users and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency with applications to support users effectively. Demonstrate proficiency in Excel, with additional experience in SharePoint and Microsoft Forms being advantageous. Additional Information: This is a hybrid working role, although during the implementation of the new Eclipse system, occasional attendance at County Hall may be required, depending on assigned tasks.If you think you have the skills and experience required for this role, then we would love to hear from you. Please apply online, and we will be in touch soon.
May 15, 2024
Full time
We have an exciting position available to join one of our clients as a System Administrator on a temporary basis. We are seeking a dynamic, enthusiastic, and confident individual to join a small team in providing support as a single point of contact for users of the CareFirst system within Children's Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay): Regular: £12.38 per hourBank Holiday: £24.76 per hourOvertime: £18.57 per hourWeekend: £18.57 per hourEvening: £16.51 per hourHours: 09:00 - 17:00 Location: Hybrid working with occasional attendance at County Hall Responsibilities: Act as a primary contact for both internal and external users of CareFirst, assisting in logging, expediting, and resolving queries or issues. Set up new users and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency with applications to support users effectively. Demonstrate proficiency in Excel, with additional experience in SharePoint and Microsoft Forms being advantageous. Additional Information: This is a hybrid working role, although during the implementation of the new Eclipse system, occasional attendance at County Hall may be required, depending on assigned tasks.If you think you have the skills and experience required for this role, then we would love to hear from you. Please apply online, and we will be in touch soon.
We are currently recruiting for a Maintenance Electrician to join our team in Berkshire Due to the nature of this contract only British Citizens can be considered for this position and will need to undergo & maintain security clearance. 9 day fortnight Week 1 Monday to Friday Week 2 Monday to Thursday Job Purpose: To provide general electrical installation and maintenance support on all buildings and plant as part of a multi disciplined team. What you'll do: Carry out electrical installations for both New Works and Breakdowns. Testing and inspecting electrical installations in accordance with National Inspection Council documentation. Carrying out refurbishment works arising from breakdown or maintenance inspections. Responding to Helpdesk reactive maintenance / breakdown calls and carrying out remedial work as necessary. Providing feedback information to customer and helpdesk as required. Assume the role of Competent Person (Electrical) as authorised by the Authorised Person. Covering both of the client site locations. Other reasonable duties as agreed with EFS management. What you'll need ?18th Edition (or equivalent) City & Guilds 2361 Parts 1 and 2 Electrical Certificate AM1 / AM2 Practical Tests to have been completed (or equivalent) Additional Benefits 25 days holidays + Bank holidays Overtime available Holiday Buy Scheme - up to 5 days Company Pension - Auto enrol. Company sick pay Refer a Friend - Industry leading Maternity & Paternity Policies Real Living Wage Employer Professional training - suited to your role Extensive Learning & Development opportunities - including opportunities for progression. Discount Shopping, Gym, Days Out Bike To Work Scheme Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries Occupational Health - Making a positive change to Health & wellbeing at work. Various Rewards & Recognition Awards x11 RoSPA Awards for Health & Safety achievements in 2022 Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards) Stable employer with long-term prospects on the contract
May 15, 2024
Full time
We are currently recruiting for a Maintenance Electrician to join our team in Berkshire Due to the nature of this contract only British Citizens can be considered for this position and will need to undergo & maintain security clearance. 9 day fortnight Week 1 Monday to Friday Week 2 Monday to Thursday Job Purpose: To provide general electrical installation and maintenance support on all buildings and plant as part of a multi disciplined team. What you'll do: Carry out electrical installations for both New Works and Breakdowns. Testing and inspecting electrical installations in accordance with National Inspection Council documentation. Carrying out refurbishment works arising from breakdown or maintenance inspections. Responding to Helpdesk reactive maintenance / breakdown calls and carrying out remedial work as necessary. Providing feedback information to customer and helpdesk as required. Assume the role of Competent Person (Electrical) as authorised by the Authorised Person. Covering both of the client site locations. Other reasonable duties as agreed with EFS management. What you'll need ?18th Edition (or equivalent) City & Guilds 2361 Parts 1 and 2 Electrical Certificate AM1 / AM2 Practical Tests to have been completed (or equivalent) Additional Benefits 25 days holidays + Bank holidays Overtime available Holiday Buy Scheme - up to 5 days Company Pension - Auto enrol. Company sick pay Refer a Friend - Industry leading Maternity & Paternity Policies Real Living Wage Employer Professional training - suited to your role Extensive Learning & Development opportunities - including opportunities for progression. Discount Shopping, Gym, Days Out Bike To Work Scheme Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries Occupational Health - Making a positive change to Health & wellbeing at work. Various Rewards & Recognition Awards x11 RoSPA Awards for Health & Safety achievements in 2022 Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards) Stable employer with long-term prospects on the contract
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
May 15, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
We are looking to recruit a Senior Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £26K to £28K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 15, 2024
Full time
We are looking to recruit a Senior Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £26K to £28K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team! The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team with technical queries and answering social media questions. You will be working Day Shift Monday to Friday. The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities. They are offering a salary of £26k - £28.5k per annum (depending on experience). This is a permanent position. Main Duties & Responsibilities Responding to social media content. Providing technical support to the customer service team. Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information. Responding to consumer correspondence and e-mails Duties will include advising on technical issues on our full range of consumer equipment. Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK. Providing technical support via the helpdesk for all group consumer products. Providing customer answers to social media questions Keeping accurate records on applicable systems Robotic mower installation advice Supporting the customer service team calls during as the business requires As an ideal candidate, you must be: Being a team player, but able to work on own initiative. Have technical knowledge of products. Being able to clearly investigate and explain technical solutions to the customer service team and to end customers. Preferably, you will be qualified to GCSE /A level or above in Math s. You will have excellent communication and organisational skills, good grammar and be PC literate. A good knowledge of and experience using Microsoft Office applications. A good knowledge of social media content. If interested, please apply online or contact Laura on (phone number removed). RMS is an equal opportunities employer and recruits and promotes employees based on suitability for the job. If you are not contacted within 7 days of the closing date, then unfortunately your application has been unsuccessful on this occasion.
May 15, 2024
Full time
RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team! The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team with technical queries and answering social media questions. You will be working Day Shift Monday to Friday. The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities. They are offering a salary of £26k - £28.5k per annum (depending on experience). This is a permanent position. Main Duties & Responsibilities Responding to social media content. Providing technical support to the customer service team. Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information. Responding to consumer correspondence and e-mails Duties will include advising on technical issues on our full range of consumer equipment. Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK. Providing technical support via the helpdesk for all group consumer products. Providing customer answers to social media questions Keeping accurate records on applicable systems Robotic mower installation advice Supporting the customer service team calls during as the business requires As an ideal candidate, you must be: Being a team player, but able to work on own initiative. Have technical knowledge of products. Being able to clearly investigate and explain technical solutions to the customer service team and to end customers. Preferably, you will be qualified to GCSE /A level or above in Math s. You will have excellent communication and organisational skills, good grammar and be PC literate. A good knowledge of and experience using Microsoft Office applications. A good knowledge of social media content. If interested, please apply online or contact Laura on (phone number removed). RMS is an equal opportunities employer and recruits and promotes employees based on suitability for the job. If you are not contacted within 7 days of the closing date, then unfortunately your application has been unsuccessful on this occasion.
FM Administrator (Part time) Permanent Mid Kent £26,775K (Pro Rata £16,064) Hybrid working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft office programs (Advanced excel) Working knowledge of CAFM Systems (Preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria please apply online now - this role won't be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
May 15, 2024
Full time
FM Administrator (Part time) Permanent Mid Kent £26,775K (Pro Rata £16,064) Hybrid working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft office programs (Advanced excel) Working knowledge of CAFM Systems (Preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria please apply online now - this role won't be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
No shift work, hybrid option after training, free parking, a positive and fun environment - these are just some of the great perks available to Helpdesk Advisor working for this business. Monday - Friday, core business hours only, 24,000 - 25,000 per annum. Due to location you must have your own transport In this role you will: - act on instruction given to you by customers, this requires active listening skills - troubleshoot on issues customers have with products - balance excellent customer service with quick and efficient support to limit call queues - work closely with colleagues and leadership team to ensure complaints are handled If you come with a customer service background, ideally within a call centre environment and have the ability to rapport build efficiently and pick up new systems quickly, you could be the perfect candidate for this role. Interviews will take place on the 20th and 21st of May. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 15, 2024
Full time
No shift work, hybrid option after training, free parking, a positive and fun environment - these are just some of the great perks available to Helpdesk Advisor working for this business. Monday - Friday, core business hours only, 24,000 - 25,000 per annum. Due to location you must have your own transport In this role you will: - act on instruction given to you by customers, this requires active listening skills - troubleshoot on issues customers have with products - balance excellent customer service with quick and efficient support to limit call queues - work closely with colleagues and leadership team to ensure complaints are handled If you come with a customer service background, ideally within a call centre environment and have the ability to rapport build efficiently and pick up new systems quickly, you could be the perfect candidate for this role. Interviews will take place on the 20th and 21st of May. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Finance Helpdesk Advisor £11.44 per hour - weekly pay Morley location - hybrid working after training We are currently recruiting for a Finance Helpdesk Advisor to join our well known retail client in Morley. Experience working in finance or with suppliers would be beneficial for this role or would suit someone wanting to get into a finance role. This role is an initial temporary position working for one of the UKs most recognisable brands. There will be opportunities and the potential to go onto a permanent contract depending on business needs. This role is office based for the first 4 weeks for training, following this you'll move to a hybrid model of 2 days in the office and 3 days from home. What you'll be doing - Provide support to suppliers and colleagues and resolve queries. Act as a front-line colleague to provide support to internal and external users on process driven queries, signposting where information can be found and servicing requests. Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensure a timely resolution. Promote and maintain high standards of communication in line with Omnichannel Customer Support What we're looking for - Previous experience working in finance or working with suppliers is beneficial but not essential This role would be suited to someone wanting to get into a finance position Excellent communication skills, both written and verbal Confident working in a fast paced environment Hours of work - Full time, 37.5 hours per week 8:30am-4:30pm, Monday to Friday - potential to expand into evenings/weekends in the future Pay rate - £11.44 per hour Paid weekly Interviews are taking place now for this role, so if you're interested apply now and we'll be in touch. Spring Resourcing Solutions is an equal opportunities employer
May 14, 2024
Seasonal
Finance Helpdesk Advisor £11.44 per hour - weekly pay Morley location - hybrid working after training We are currently recruiting for a Finance Helpdesk Advisor to join our well known retail client in Morley. Experience working in finance or with suppliers would be beneficial for this role or would suit someone wanting to get into a finance role. This role is an initial temporary position working for one of the UKs most recognisable brands. There will be opportunities and the potential to go onto a permanent contract depending on business needs. This role is office based for the first 4 weeks for training, following this you'll move to a hybrid model of 2 days in the office and 3 days from home. What you'll be doing - Provide support to suppliers and colleagues and resolve queries. Act as a front-line colleague to provide support to internal and external users on process driven queries, signposting where information can be found and servicing requests. Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensure a timely resolution. Promote and maintain high standards of communication in line with Omnichannel Customer Support What we're looking for - Previous experience working in finance or working with suppliers is beneficial but not essential This role would be suited to someone wanting to get into a finance position Excellent communication skills, both written and verbal Confident working in a fast paced environment Hours of work - Full time, 37.5 hours per week 8:30am-4:30pm, Monday to Friday - potential to expand into evenings/weekends in the future Pay rate - £11.44 per hour Paid weekly Interviews are taking place now for this role, so if you're interested apply now and we'll be in touch. Spring Resourcing Solutions is an equal opportunities employer