We are currently looking to recruit an IT Support Assistant due to the continued growth across the firm. This role is full time based in our Peterborough office. This role is a new addition for our IT Team. You will be the frontline for our IT service desk - providing prompt assistance with queries, requests, or issues relating to line-of-business applications, administrative tasks that require IT assistance, as well as equipment used by end-users. Main responsibilities include: Monitoring the firm's IT service desk platform, prioritising all incoming requests, and keeping accurate records of issues and resolutions Setting up user accounts and end-user devices for new joiners Assisting with the induction training process - ensuring new joiners have the information they need to start accessing the firm's systems. Maintaining the firm's IT asset library Assisting the IT Operations Manager and/or Head of IT in the rollout of new IT equipment Carrying out daily checks of end-user devices, ensuring all devices are compliant and there are no critical patches overdue. We are looking for a candidate that has experience gained in a similar IT Support role. You will have in-depth knowledge of the Office 365 suite, Microsoft Windows, Adobe Acrobat Pro, iOS & Android operating systems, as well as experience with Active Directory/Azure AD, Microsoft Exchange, Autopilot and Microsoft Intune. Building and maintaining strong relationships with colleagues is key to ensuring user satisfaction. We are looking for someone who has excellent communication skills, who is able to work effectively, remain calm under time pressure and the confidence to take ownership of issues. There will be a regular requirement to travel to our other offices in Cambridge and London regularly (travel costs beyond your typical office commute will be expensed). Hours: 37.5 hours Monday to Friday 9am - 5.30pm. Benefits: Competitive basic salary plus discretionary annual bonus scheme Great holiday entitlement - 25 days plus all bank holidays One day off per year for an important event e.g. birthday, plus one volunteering day per year Option to buy additional holidays Generous pension contributions Employee Assistance Programme (EAP) Refer a friend scheme Life assurance 4 x annual salary and more! This is an outstanding opportunity for the right candidate to apply their experience to a varied role within our IT Team. Apply now
May 15, 2024
Full time
We are currently looking to recruit an IT Support Assistant due to the continued growth across the firm. This role is full time based in our Peterborough office. This role is a new addition for our IT Team. You will be the frontline for our IT service desk - providing prompt assistance with queries, requests, or issues relating to line-of-business applications, administrative tasks that require IT assistance, as well as equipment used by end-users. Main responsibilities include: Monitoring the firm's IT service desk platform, prioritising all incoming requests, and keeping accurate records of issues and resolutions Setting up user accounts and end-user devices for new joiners Assisting with the induction training process - ensuring new joiners have the information they need to start accessing the firm's systems. Maintaining the firm's IT asset library Assisting the IT Operations Manager and/or Head of IT in the rollout of new IT equipment Carrying out daily checks of end-user devices, ensuring all devices are compliant and there are no critical patches overdue. We are looking for a candidate that has experience gained in a similar IT Support role. You will have in-depth knowledge of the Office 365 suite, Microsoft Windows, Adobe Acrobat Pro, iOS & Android operating systems, as well as experience with Active Directory/Azure AD, Microsoft Exchange, Autopilot and Microsoft Intune. Building and maintaining strong relationships with colleagues is key to ensuring user satisfaction. We are looking for someone who has excellent communication skills, who is able to work effectively, remain calm under time pressure and the confidence to take ownership of issues. There will be a regular requirement to travel to our other offices in Cambridge and London regularly (travel costs beyond your typical office commute will be expensed). Hours: 37.5 hours Monday to Friday 9am - 5.30pm. Benefits: Competitive basic salary plus discretionary annual bonus scheme Great holiday entitlement - 25 days plus all bank holidays One day off per year for an important event e.g. birthday, plus one volunteering day per year Option to buy additional holidays Generous pension contributions Employee Assistance Programme (EAP) Refer a friend scheme Life assurance 4 x annual salary and more! This is an outstanding opportunity for the right candidate to apply their experience to a varied role within our IT Team. Apply now
Service Manager - Motor Trade - HGVLocation: Wolverhampton Salary: £50,000 to £55,000Hours: Full Time Monday to Friday 8:00 to 5:30OC17670 My client is recruiting a Service Manager for their HGV Dealership in the Wolverhampton area. Fantastic benefits package that includes: Enhanced bank Holidays Competitive starting salary Company pension scheme Employee discount Role: Service Manager To help maximise the productivity and profit of the Workshop, Parts, and Service departments. To comfortably work the front desk ensuring excellent customer service Requirements: Service Manager You will have experience working in a main dealer, including dealing directly with customers in a service role, and ideally workshop control. Excellent customer service skills Technical knowledge Flexible approach to learning all sides of the business, with the willingness to progress. Full clean driving licence All applications will be treated with the utmost confidentiality.INDASConsultant: William OlivierOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
May 15, 2024
Full time
Service Manager - Motor Trade - HGVLocation: Wolverhampton Salary: £50,000 to £55,000Hours: Full Time Monday to Friday 8:00 to 5:30OC17670 My client is recruiting a Service Manager for their HGV Dealership in the Wolverhampton area. Fantastic benefits package that includes: Enhanced bank Holidays Competitive starting salary Company pension scheme Employee discount Role: Service Manager To help maximise the productivity and profit of the Workshop, Parts, and Service departments. To comfortably work the front desk ensuring excellent customer service Requirements: Service Manager You will have experience working in a main dealer, including dealing directly with customers in a service role, and ideally workshop control. Excellent customer service skills Technical knowledge Flexible approach to learning all sides of the business, with the willingness to progress. Full clean driving licence All applications will be treated with the utmost confidentiality.INDASConsultant: William OlivierOctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Job Title: Head of IT Risk Management Job Code: Skill Band: IT Location: London Type: Permanent Date Posted: 8 Mar 2024 ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise. ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way. Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York. Division Summary The Technology Risk team, which is part of the IT Department, supports over 200 different applications and a wide range of infrastructure operating systems and databases across London, NY and Asia and provides IT Risk and cybersecurity support across the Firm. Job Purpose This London-based Information Technology Risk role is within the IT department of a Global Investment Bank. The Head of IT Risk Management role is to provide IT risk services globally. This role is responsible for safeguarding bank's IT infrastructure and application estate, protecting bank's critical IT assets, and ensuring effective IT governance practices. Key responsbilities include - Develop, implement and maintain IT risk management and governance framework which are aligned to industry best practices, regulatory requirements and bank's overall risk appetite. - Own and operate effective risk management process for risk identification, assessment, mitigation, and tracking of IT risks across Bank's technology landscape. - Lead a team of IT risk management and governance professionals to conduct risk assessment, technology end-of-life and vulnerability tracking, IT risk incidents, and IT audits management. - Partner with rest of IT functions to ensure effective integration of IT risk management and governance into all technology change-the-bank and run-the-bank initiatives. Key Responsibilities Responsible for the development, rollout and maintenance of the IT Risk Management Framework globally. - Lead the team of IT Risk Managers to implement and operationalize the IT Risk and Control Framework - This will include but not limited to Writing Policies and Standards, supporting gap analysis against standard, conducting risk and control assessments, review and approve exceptions and maintain risk registers. - Conduct desk-based supplier risk assessments. - Ensure effective communication to all key stakeholders in order to sustain relationships between Application, Infrastructure and Technology Risk. - Interact with compliance, operational risk, audit and legal counsel to understand corporate requirements related to security and regulatory compliance, and map those requirements to current security capabilities. - Deploy measures, systems and processes to prevent the loss or theft of the Bank's intellectual property. - Maintain relevant metrics to facilitate reporting and decision making. Identify metrics and produce risk reports for stakeholders notifying them on key risks, incidents progress and status. - Ensure compliance with existing laws and regulations and ensure a secure IT Environment. - Support the IT Risk Governance forum through running meetings, preparing packs and reporting. Preferred Qualifications and Experience - Information Security and/or Information Technology industry certification (CISSP, CISM, CISSP-ISSMP, CRISC or GIAC equivalent) strongly preferred. - Prior relevant industry experience within the banking and /or financial services sector in an IT Risk Management or security role - Experience in the identification, evaluation and documentation of policies, process and controls - Experience working with international cross-functional teams fostering collaboration and team work. - Prior experience with the management of key incidents/errors and the ability to synthesize data, conceptualize and get to the root cause of processes that created the risk. - Experience working in a multi-vendor and outsourced IT environment. - Experience in developing IS strategy and frameworks in a financial institution. - Experience in Business Analysis and Business Case Management. - Experience directly assessing and communicating risk exposures and developing risk mitigation plans. Knowledge, technical skills and expertise - Strong understanding of technology and life cycle development processes (SDLC, technology operations, business continuity, etc). - Process management - Knowledge of COBIT and ITIL processes including change, incident and problem management. - Knowledge of standard business processes including work prioritization and best practices. - Good understanding of domestic and international banking industry - Knowledge of ICBC Standard Bank Plc business, BU products, key clients, BU strategy and strategic issues. - Knowledge of regulatory requirements of home markets e.g. Data Protection Personal attributes - Global mindset - Resilience - Client mindset - Pays attention to detail - Results-orientated - High level of integrity
May 15, 2024
Full time
Job Title: Head of IT Risk Management Job Code: Skill Band: IT Location: London Type: Permanent Date Posted: 8 Mar 2024 ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise. ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way. Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York. Division Summary The Technology Risk team, which is part of the IT Department, supports over 200 different applications and a wide range of infrastructure operating systems and databases across London, NY and Asia and provides IT Risk and cybersecurity support across the Firm. Job Purpose This London-based Information Technology Risk role is within the IT department of a Global Investment Bank. The Head of IT Risk Management role is to provide IT risk services globally. This role is responsible for safeguarding bank's IT infrastructure and application estate, protecting bank's critical IT assets, and ensuring effective IT governance practices. Key responsbilities include - Develop, implement and maintain IT risk management and governance framework which are aligned to industry best practices, regulatory requirements and bank's overall risk appetite. - Own and operate effective risk management process for risk identification, assessment, mitigation, and tracking of IT risks across Bank's technology landscape. - Lead a team of IT risk management and governance professionals to conduct risk assessment, technology end-of-life and vulnerability tracking, IT risk incidents, and IT audits management. - Partner with rest of IT functions to ensure effective integration of IT risk management and governance into all technology change-the-bank and run-the-bank initiatives. Key Responsibilities Responsible for the development, rollout and maintenance of the IT Risk Management Framework globally. - Lead the team of IT Risk Managers to implement and operationalize the IT Risk and Control Framework - This will include but not limited to Writing Policies and Standards, supporting gap analysis against standard, conducting risk and control assessments, review and approve exceptions and maintain risk registers. - Conduct desk-based supplier risk assessments. - Ensure effective communication to all key stakeholders in order to sustain relationships between Application, Infrastructure and Technology Risk. - Interact with compliance, operational risk, audit and legal counsel to understand corporate requirements related to security and regulatory compliance, and map those requirements to current security capabilities. - Deploy measures, systems and processes to prevent the loss or theft of the Bank's intellectual property. - Maintain relevant metrics to facilitate reporting and decision making. Identify metrics and produce risk reports for stakeholders notifying them on key risks, incidents progress and status. - Ensure compliance with existing laws and regulations and ensure a secure IT Environment. - Support the IT Risk Governance forum through running meetings, preparing packs and reporting. Preferred Qualifications and Experience - Information Security and/or Information Technology industry certification (CISSP, CISM, CISSP-ISSMP, CRISC or GIAC equivalent) strongly preferred. - Prior relevant industry experience within the banking and /or financial services sector in an IT Risk Management or security role - Experience in the identification, evaluation and documentation of policies, process and controls - Experience working with international cross-functional teams fostering collaboration and team work. - Prior experience with the management of key incidents/errors and the ability to synthesize data, conceptualize and get to the root cause of processes that created the risk. - Experience working in a multi-vendor and outsourced IT environment. - Experience in developing IS strategy and frameworks in a financial institution. - Experience in Business Analysis and Business Case Management. - Experience directly assessing and communicating risk exposures and developing risk mitigation plans. Knowledge, technical skills and expertise - Strong understanding of technology and life cycle development processes (SDLC, technology operations, business continuity, etc). - Process management - Knowledge of COBIT and ITIL processes including change, incident and problem management. - Knowledge of standard business processes including work prioritization and best practices. - Good understanding of domestic and international banking industry - Knowledge of ICBC Standard Bank Plc business, BU products, key clients, BU strategy and strategic issues. - Knowledge of regulatory requirements of home markets e.g. Data Protection Personal attributes - Global mindset - Resilience - Client mindset - Pays attention to detail - Results-orientated - High level of integrity
As Senior Legal Counsel at Fnatic, you will be a key point of contact for the business and lead on day-to-day activity for our Legal team. In doing so, you will bring to life Fnatic's performance brand and 'digital first' philosophy as it applies to the delivery of world-class legal services, for a business operating at the cutting edge of sports, entertainment and technology. You will work on a wide variety of commercial and risk management matters, including sponsorship, regulatory (particularly consumer and data protection), intellectual property, employment, procurement and professional gaming contracts (for players and coaches), investor relations and corporate governance - with assistance from outside counsel, where necessary. You'll report to our General Counsel and will assist in supporting two Trainee Counsels in the team. Your mission is to: Support the General Counsel in managing legal and regulatory matters across the Fnatic group of companies Draft, review and negotiate legal documentation and contracts in the various areas of our business, such as professional gaming, sponsorship, procurement and marketing Identify and report on areas of risk, and take appropriate action to proactively mitigate risk in collaboration with accountable team members and senior stakeholders, including establishment and management of internal processes to support business governance and compliance Partner with business stakeholders (including developers, tournament organisers, governments and other regulatory bodies) to understand needs and objectives Constructively support the right mind-set and educate stakeholders on the relevance of legal matters Assist with investor relations projects, such as negotiation of investment documentation, management of cap table (via Capdesk) and employee option schemes Support the General Counsel to manage team members in accordance with our internal development frameworks, and build in-house counsel expertise which maps against Fnatic's strategic plans Support external Company Secretary with corporate governance duties and Companies House administration Support with management of intellectual property assets, in connection with external advisors Assist in the management of litigation matters when they arise Advise on corporate communications, reputation management and confidentiality matters Lead on ad-hoc Legal projects as defined by your manager We're looking for: Ideally c.7 years' PQE (but we will consider all applicants with relevant expertise) Previous in-house experience in sports, entertainment or technology. It is not essential that you are a gamer or that you have an in-depth knowledge of esports A willingness to learn Someone with a passion for levelling themselves up as well as the people around them A track record of sustained delivery in a fast-paced working environment An innovative approach to problem-solving and a delivery mindset An understanding of the needs and expectations of progressive in-house teams What we have to offer: The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business Hybrid onsite/remote work policy Private medical insurance (Vitality) Employee Assistance Programme (Health Assured) Enhanced parental leave policy Eyecare vouchers Cycle to work scheme Self-development book requests for the Fnatic Library Fnatic shop staff discount Fruit, drinks and snacks available daily in the office Regular lunch clubs, office drinks and other social activities Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family. We know that applying for jobs can be daunting - but be assured that at Fnatic: - Who you are, and how you identify has no impact on our selection process - We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you - We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
May 15, 2024
Full time
As Senior Legal Counsel at Fnatic, you will be a key point of contact for the business and lead on day-to-day activity for our Legal team. In doing so, you will bring to life Fnatic's performance brand and 'digital first' philosophy as it applies to the delivery of world-class legal services, for a business operating at the cutting edge of sports, entertainment and technology. You will work on a wide variety of commercial and risk management matters, including sponsorship, regulatory (particularly consumer and data protection), intellectual property, employment, procurement and professional gaming contracts (for players and coaches), investor relations and corporate governance - with assistance from outside counsel, where necessary. You'll report to our General Counsel and will assist in supporting two Trainee Counsels in the team. Your mission is to: Support the General Counsel in managing legal and regulatory matters across the Fnatic group of companies Draft, review and negotiate legal documentation and contracts in the various areas of our business, such as professional gaming, sponsorship, procurement and marketing Identify and report on areas of risk, and take appropriate action to proactively mitigate risk in collaboration with accountable team members and senior stakeholders, including establishment and management of internal processes to support business governance and compliance Partner with business stakeholders (including developers, tournament organisers, governments and other regulatory bodies) to understand needs and objectives Constructively support the right mind-set and educate stakeholders on the relevance of legal matters Assist with investor relations projects, such as negotiation of investment documentation, management of cap table (via Capdesk) and employee option schemes Support the General Counsel to manage team members in accordance with our internal development frameworks, and build in-house counsel expertise which maps against Fnatic's strategic plans Support external Company Secretary with corporate governance duties and Companies House administration Support with management of intellectual property assets, in connection with external advisors Assist in the management of litigation matters when they arise Advise on corporate communications, reputation management and confidentiality matters Lead on ad-hoc Legal projects as defined by your manager We're looking for: Ideally c.7 years' PQE (but we will consider all applicants with relevant expertise) Previous in-house experience in sports, entertainment or technology. It is not essential that you are a gamer or that you have an in-depth knowledge of esports A willingness to learn Someone with a passion for levelling themselves up as well as the people around them A track record of sustained delivery in a fast-paced working environment An innovative approach to problem-solving and a delivery mindset An understanding of the needs and expectations of progressive in-house teams What we have to offer: The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business Hybrid onsite/remote work policy Private medical insurance (Vitality) Employee Assistance Programme (Health Assured) Enhanced parental leave policy Eyecare vouchers Cycle to work scheme Self-development book requests for the Fnatic Library Fnatic shop staff discount Fruit, drinks and snacks available daily in the office Regular lunch clubs, office drinks and other social activities Diversity, Equity & Inclusion: At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange family. We know that applying for jobs can be daunting - but be assured that at Fnatic: - Who you are, and how you identify has no impact on our selection process - We understand no candidate will tick 100% of what our job descriptions are seeking, so if you're missing a point here or there, we still want to hear from you - We're happy to consider reasonable adjustments where needed to fully participate in Fnatic's recruitment experience - just let us know. About us Fnatic is a global esports performance brand headquartered in London, laser-focused on seeking out, levelling up and amplifying gamers and creators. Our history is unparalleled. Founded in 2004, we are the most successful esports brand of the last decade, winning more than 200 championships across 30 different games. Today, driven by our ability to advance esports performance, Fnatic is the channel through which the most forward-thinking brands communicate with young people. We deliver industry-leading content, experiences and activations globally with bases in Berlin, Belgrade, Tokyo among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our global partners to an audience of millions of fans across our social platforms. Forging the future is in our DNA. We pioneered the intersection of street culture and esports with merch collaborations, and continue to lead the industry with the quality of our pro wear and fan apparel. After launching in 2016, our award-winning esports equipment (comprising mice, keyboards, headsets and pads) has sold to hundreds of thousands of gaming enthusiasts who want to play better. Gaming is the place where music, fashion, sport and technology come together, and Fnatic is leading the charge.
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery Managers and Service Delivery Analysts. Your role will be instrumental in providing strategic leadership for the delivery and development of a diverse portfolio of services. As a Head of Service Delivery you will: Work closely with the Head of Managed service to ensure performance is at a high standard and as per the terms of our customer contracts. Be the senior point of communication with Partners and customers. Develop, document, and implement service strategy plans in line with business goals Training and support for new starters and existing team members Build and maintain effective cross-functional relationships with all department heads, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training. Support the business in the ongoing development of business strategy in line with current and emerging needs. Completion of management reports Build a robust standardised portfolio of service Delivery collateral Ensure the team gather customer satisfaction data and report on trends. Drive change within the operational teams, ensuring technical teams are delivering to customer contract. Ensure operational services deliver to agreed SLA s and KPI s Ensure effective continual improvement within the team Perform regular 1:1 s and set individual goals in line with business goals All other tasks associated to Service Delivery The ideal candidate for this opportunity will have Proven experience in leading and managing teams within a service delivery environment. Understanding of the IT Channel, and the Reseller & End User relationship Previous experience within communications platforms. Demonstrated success in providing strategic leadership for the development and delivery of services. In-depth understanding of service delivery processes and best practices. Knowledge of relevant industry standards and regulations related to service delivery. Experience in mentoring and coaching team members to achieve high performance. About us As the UK s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships. Make an application to join the team! Our team is as much about our people as it is our customers and business partners. Our fantastic mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
May 15, 2024
Full time
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery Managers and Service Delivery Analysts. Your role will be instrumental in providing strategic leadership for the delivery and development of a diverse portfolio of services. As a Head of Service Delivery you will: Work closely with the Head of Managed service to ensure performance is at a high standard and as per the terms of our customer contracts. Be the senior point of communication with Partners and customers. Develop, document, and implement service strategy plans in line with business goals Training and support for new starters and existing team members Build and maintain effective cross-functional relationships with all department heads, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training. Support the business in the ongoing development of business strategy in line with current and emerging needs. Completion of management reports Build a robust standardised portfolio of service Delivery collateral Ensure the team gather customer satisfaction data and report on trends. Drive change within the operational teams, ensuring technical teams are delivering to customer contract. Ensure operational services deliver to agreed SLA s and KPI s Ensure effective continual improvement within the team Perform regular 1:1 s and set individual goals in line with business goals All other tasks associated to Service Delivery The ideal candidate for this opportunity will have Proven experience in leading and managing teams within a service delivery environment. Understanding of the IT Channel, and the Reseller & End User relationship Previous experience within communications platforms. Demonstrated success in providing strategic leadership for the development and delivery of services. In-depth understanding of service delivery processes and best practices. Knowledge of relevant industry standards and regulations related to service delivery. Experience in mentoring and coaching team members to achieve high performance. About us As the UK s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless. A seamless extension to your team, we make it our mission to reduce complexity and work in partnership with you towards a common goal, developing quality technology solutions which add real value to your customer relationships. Make an application to join the team! Our team is as much about our people as it is our customers and business partners. Our fantastic mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
Customer Service Handler TEMP Leicester Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor. • A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC). • A professional and high-quality customer service experience. • An effective and timely resolution to all queries received through the helpdesk • Support patients and external clients, ensuring that they are welcomed to the Trust. • Support to the Trust in providing high quality care to its patients • Continuous support to the Customer Services Manager • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate. • Entering the work requests into the correct section of the CAFM system • Transferring calls to other services as required in line with service procedures. The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed. #
May 15, 2024
Seasonal
Customer Service Handler TEMP Leicester Start ASAP Job Specifications: The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Supervisor. • A positive experience for all Helpdesk contacts - Making Every Contact Count (MECC). • A professional and high-quality customer service experience. • An effective and timely resolution to all queries received through the helpdesk • Support patients and external clients, ensuring that they are welcomed to the Trust. • Support to the Trust in providing high quality care to its patients • Continuous support to the Customer Services Manager • Prioritising all calls in line with service procedures, escalating any calls of concern to the Customer Services Supervisor as appropriate. • Entering the work requests into the correct section of the CAFM system • Transferring calls to other services as required in line with service procedures. The post holder will be required to function autonomously in a dynamic, customer-focussed and technically challenging environment. The post holder will be expected to rotate on a rolling rota once trained to do so. This will include working days, evenings, weekends, and public holidays, unless otherwise agreed. #
Principal PM-T, Prime Video App Experience (Web) Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of entertainment? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is changing the way people watch movies and TV. From one service, we're delivering versatile ways to watch hundreds of thousands of movies, TV series, and live events on the web, mobile, and TVs. Our service is available in more than 200 territories globally, and we're just getting started. As a Principal Technical Product Manager for the Prime Video App Experience team (Web) you will help define and build the roadmap and customer experience for video across geographies. You will participate in developing the video strategy, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, project management, design, operations, finance, legal, business development, customer service, content acquisition, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. We are looking for a hands-on leader who is highly analytical, resourceful, customer focused, team oriented, and has the ability to work independently under time constraints to meet deadlines. The right candidate leads by example, is comfortable with challenging ideas or concepts, and has a passion for solving problems at scale. You excel through innovation, creativity, and attention to detail. You are a collaborator who flourishes in a large organisation spread across multiple geographies and timezones. You have experience working directly with software engineers to deliver customer facing technology products. You are technically savvy and can weigh in on the pros and cons of a technology choice while providing your opinion on trade-offs. You will practice a high degree of judgement based on data and a deep understanding of the web space. You are comfortable with being vocal about your point of view by leading from the front and influencing stakeholders and senior leadership. You have bar raising communication and writing skills. You have a consistent track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Key job responsibilities - Develop a deep understanding of the Prime Video customer and develop KPIs to measure success - Own the development of detailed product requirements documents, write PRFAQs, OP1/2, MBRs, and 3Y plans. - Own the Web roadmap and negotiate tradeoffs with partner organisations - Work cross-functionally with engineering, design, and project management teams to deliver on the overall Prime Video product roadmap. - Drive feature launches across a matrix organisation and report on progress. - Run Weblab experiments to make data driven decisions and dive deep into customer engagement metrics. A day in the life You will be a Product leader within the Prime Video App Experience team. You will write clear and impactful documents to be reviewed by stakeholders and leadership. You will work closely with UX, Engineering, Legal, Personalisation, Analytics, and other Product teams. You will look for opportunities to improve our CX quality and influence senior leadership and partner teams to get their buy-in. You will live and breathe our product performance metrics. About the team The App Experience team owns the Prime Video app portfolio. Our organisation looks after technical product management functions for living room devices (smart TVs, gaming consoles, streaming devices), Web, Mobile (iOS, Android), VR, and desktop apps. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience owning/driving roadmap strategy and definition - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end to end product delivery - Experience leading engineering discussions around technology decisions and strategy related to a product PREFERRED QUALIFICATIONS - Experience working directly with Engineers on product enhancements - Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent - Experience in project management methodologies, business analysis, or process improvement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: May 9, 2024 (Updated about 6 hours ago) Posted: March 27, 2024 (Updated about 9 hours ago) Posted: August 30, 2023 (Updated about 10 hours ago) Posted: March 28, 2024 (Updated about 16 hours ago) Posted: April 25, 2024 (Updated 1 day ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
May 15, 2024
Full time
Principal PM-T, Prime Video App Experience (Web) Job ID: Amazon Digital UK Limited Come build the future of entertainment with us. Are you interested in shaping the future of entertainment? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is changing the way people watch movies and TV. From one service, we're delivering versatile ways to watch hundreds of thousands of movies, TV series, and live events on the web, mobile, and TVs. Our service is available in more than 200 territories globally, and we're just getting started. As a Principal Technical Product Manager for the Prime Video App Experience team (Web) you will help define and build the roadmap and customer experience for video across geographies. You will participate in developing the video strategy, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, project management, design, operations, finance, legal, business development, customer service, content acquisition, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. We are looking for a hands-on leader who is highly analytical, resourceful, customer focused, team oriented, and has the ability to work independently under time constraints to meet deadlines. The right candidate leads by example, is comfortable with challenging ideas or concepts, and has a passion for solving problems at scale. You excel through innovation, creativity, and attention to detail. You are a collaborator who flourishes in a large organisation spread across multiple geographies and timezones. You have experience working directly with software engineers to deliver customer facing technology products. You are technically savvy and can weigh in on the pros and cons of a technology choice while providing your opinion on trade-offs. You will practice a high degree of judgement based on data and a deep understanding of the web space. You are comfortable with being vocal about your point of view by leading from the front and influencing stakeholders and senior leadership. You have bar raising communication and writing skills. You have a consistent track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. Key job responsibilities - Develop a deep understanding of the Prime Video customer and develop KPIs to measure success - Own the development of detailed product requirements documents, write PRFAQs, OP1/2, MBRs, and 3Y plans. - Own the Web roadmap and negotiate tradeoffs with partner organisations - Work cross-functionally with engineering, design, and project management teams to deliver on the overall Prime Video product roadmap. - Drive feature launches across a matrix organisation and report on progress. - Run Weblab experiments to make data driven decisions and dive deep into customer engagement metrics. A day in the life You will be a Product leader within the Prime Video App Experience team. You will write clear and impactful documents to be reviewed by stakeholders and leadership. You will work closely with UX, Engineering, Legal, Personalisation, Analytics, and other Product teams. You will look for opportunities to improve our CX quality and influence senior leadership and partner teams to get their buy-in. You will live and breathe our product performance metrics. About the team The App Experience team owns the Prime Video app portfolio. Our organisation looks after technical product management functions for living room devices (smart TVs, gaming consoles, streaming devices), Web, Mobile (iOS, Android), VR, and desktop apps. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience owning/driving roadmap strategy and definition - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end to end product delivery - Experience leading engineering discussions around technology decisions and strategy related to a product PREFERRED QUALIFICATIONS - Experience working directly with Engineers on product enhancements - Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent - Experience in project management methodologies, business analysis, or process improvement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: May 9, 2024 (Updated about 6 hours ago) Posted: March 27, 2024 (Updated about 9 hours ago) Posted: August 30, 2023 (Updated about 10 hours ago) Posted: March 28, 2024 (Updated about 16 hours ago) Posted: April 25, 2024 (Updated 1 day ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
May 15, 2024
Full time
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
May 15, 2024
Full time
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
About You Do you want to specialize in drug development or commercialization strategy? Do you want to support biopharmaceutical drug development or commercialization strategy? Are you looking to become the catalyst between clinical and commercial success? Prescient is looking for seasoned consultants or engagement managers to join us as an Engagement Manager for our growing Intelligence & Insight business in London, UK. Do you have experience in and a passion for: Managing and growing client accounts through successful project execution? Supporting highly complex projects? Delivering solutions based on your knowledge of the evolving US global biopharmaceutical market and trends in disease areas? Mentoring and developing project teams by using your core consultancy skills through on-the-job coaching? If so, consider turning your expertise into a valuable career at Prescient. About Prescient Intelligence & Insight Prescient Intelligence & Insight, a Prescient Healthcare Group business, is a best-in-class biopharma intelligence agency providing impactful insight and decision support to product and portfolio teams from early clinical development through to loss of exclusivity. About the Opportunity As an Engagement Manager, your time will be divided as follows: 70% on project management and delivery 20% on conducting primary and secondary research 10% on client business development within existing accounts You will be part of a fast-growing PE-backed business that allows high-performing employees to make an impact and contribute to growing the business. You will have the chance to channel your advanced degree into supporting the development and commercialization of portfolios, assets and brands by integrating therapeutic, clinical and commercial expertise to ensure that clients are able to make confident decisions. You will be responsible for executing successful intelligence and insight engagements across our clients' product and company life cycles, and for growing revenue within existing accounts. As your clients will mainly be in the US, the Engagement Manager position requires a thorough understanding of the evolving US biopharmaceutical market and trends. Many projects will also involve global client stakeholders; therefore, knowledge of drug development and commercialization in other markets is also desirable. Reporting : You will report to one of our Senior Staff Members Time Allocation : 80% of your time will be spent in office and 20% in domestic or international travel (for client meetings, conferences and inter-office visits) Key Responsibilities Project Management: Ensure three-dimensional management of client engagements including design, planning, client management, people management, evidence collection, analysis and reporting Client Management: Collaborate with other members of the project and account teams to ensure the clients experience best-in-class customer service and that projects are run in a proactive, communicative and efficient manner Business Development: Seek out new business within existing accounts and pursue opportunities with new brands Subject Matter Expertise: Act as a valued subject matter expert externally, and mentor junior staff internally Secondary Data Analytics: Contribute to sourcing, analysis and reporting of published information, be it scientific, clinical, commercial, corporate or market Evidence Generation: Collect market, competitor and stakeholder evidence through desk-based interviewing and elicitation Analysis and Reporting: Collaborate with other members of the project team to analyze findings, develop insights and implications and create client presentations that deliver a linear, evidence-based story on the topics in focus Conference Attendance: Cover key conferences with the objectives of interacting with a wide range of experts and delegates and attending key symposia, presentations, posters and booths Line Management: Mentor the members of the Intelligence & Insight team by identifying their strengths and opportunities and supporting their development; ensure sustained focus on delivering concise insights that can create impact and be of value to our clients Required Experience and Skills One or more of the following degrees in the life sciences: PhD, MD/MSc combination, MBA More than 5 years of professional experience in consulting Excellent business development skills to cultivate and grow existing client relationships, strong account management skills and exceptional ability to develop insights and implications from complex sets of data Extensive experience managing and developing consulting account teams Confident communication skills to interact with clients on a peer-to-peer basis and provide subject matter expertise What We Offer Competitive package and remuneration linked to performance High-growth, entrepreneurial environment where you can create significant client and business value and forge your own path Platform for accelerated professional development and career growth with significant levels of responsibility and accountability Opportunity to manage extraordinary teams that are driven by personal learning and client impact About Prescient Healthcare Group Prescient is a pharma services firm specializing in dynamic decision support and product and portfolio strategy. We partner with our clients to turn science into value by helping them understand the potential of their molecules, shaping their strategic plans and allowing their decision making to be the biggest differentiating factor in the success of their products. When companies partner with Prescient, the molecules in their hands have a greater potential for success than the same science in the hands of their competitors. Founded in 2007, Prescient is a global firm with a footprint in eight cities across three continents. Our team of more than 475 experts partners with 23 of the top 25 biopharmaceutical companies, the fastest-growing mid-caps and cutting-edge emerging biotechs, including some of the biggest and most innovative brands. More than 80% of our employees hold advanced life sciences degrees, and our teams deliver an impressive depth of therapeutic, clinical and commercial expertise. Prescient has been a portfolio company of Baird Capital since 2017 and Bridgepoint Development Capital since 2021. For more information, please visit: . We are an equal opportunity employer and fully comply with applicable legislation in all of the geographies in which we operate. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable national, federal, state or local laws.
May 15, 2024
Full time
About You Do you want to specialize in drug development or commercialization strategy? Do you want to support biopharmaceutical drug development or commercialization strategy? Are you looking to become the catalyst between clinical and commercial success? Prescient is looking for seasoned consultants or engagement managers to join us as an Engagement Manager for our growing Intelligence & Insight business in London, UK. Do you have experience in and a passion for: Managing and growing client accounts through successful project execution? Supporting highly complex projects? Delivering solutions based on your knowledge of the evolving US global biopharmaceutical market and trends in disease areas? Mentoring and developing project teams by using your core consultancy skills through on-the-job coaching? If so, consider turning your expertise into a valuable career at Prescient. About Prescient Intelligence & Insight Prescient Intelligence & Insight, a Prescient Healthcare Group business, is a best-in-class biopharma intelligence agency providing impactful insight and decision support to product and portfolio teams from early clinical development through to loss of exclusivity. About the Opportunity As an Engagement Manager, your time will be divided as follows: 70% on project management and delivery 20% on conducting primary and secondary research 10% on client business development within existing accounts You will be part of a fast-growing PE-backed business that allows high-performing employees to make an impact and contribute to growing the business. You will have the chance to channel your advanced degree into supporting the development and commercialization of portfolios, assets and brands by integrating therapeutic, clinical and commercial expertise to ensure that clients are able to make confident decisions. You will be responsible for executing successful intelligence and insight engagements across our clients' product and company life cycles, and for growing revenue within existing accounts. As your clients will mainly be in the US, the Engagement Manager position requires a thorough understanding of the evolving US biopharmaceutical market and trends. Many projects will also involve global client stakeholders; therefore, knowledge of drug development and commercialization in other markets is also desirable. Reporting : You will report to one of our Senior Staff Members Time Allocation : 80% of your time will be spent in office and 20% in domestic or international travel (for client meetings, conferences and inter-office visits) Key Responsibilities Project Management: Ensure three-dimensional management of client engagements including design, planning, client management, people management, evidence collection, analysis and reporting Client Management: Collaborate with other members of the project and account teams to ensure the clients experience best-in-class customer service and that projects are run in a proactive, communicative and efficient manner Business Development: Seek out new business within existing accounts and pursue opportunities with new brands Subject Matter Expertise: Act as a valued subject matter expert externally, and mentor junior staff internally Secondary Data Analytics: Contribute to sourcing, analysis and reporting of published information, be it scientific, clinical, commercial, corporate or market Evidence Generation: Collect market, competitor and stakeholder evidence through desk-based interviewing and elicitation Analysis and Reporting: Collaborate with other members of the project team to analyze findings, develop insights and implications and create client presentations that deliver a linear, evidence-based story on the topics in focus Conference Attendance: Cover key conferences with the objectives of interacting with a wide range of experts and delegates and attending key symposia, presentations, posters and booths Line Management: Mentor the members of the Intelligence & Insight team by identifying their strengths and opportunities and supporting their development; ensure sustained focus on delivering concise insights that can create impact and be of value to our clients Required Experience and Skills One or more of the following degrees in the life sciences: PhD, MD/MSc combination, MBA More than 5 years of professional experience in consulting Excellent business development skills to cultivate and grow existing client relationships, strong account management skills and exceptional ability to develop insights and implications from complex sets of data Extensive experience managing and developing consulting account teams Confident communication skills to interact with clients on a peer-to-peer basis and provide subject matter expertise What We Offer Competitive package and remuneration linked to performance High-growth, entrepreneurial environment where you can create significant client and business value and forge your own path Platform for accelerated professional development and career growth with significant levels of responsibility and accountability Opportunity to manage extraordinary teams that are driven by personal learning and client impact About Prescient Healthcare Group Prescient is a pharma services firm specializing in dynamic decision support and product and portfolio strategy. We partner with our clients to turn science into value by helping them understand the potential of their molecules, shaping their strategic plans and allowing their decision making to be the biggest differentiating factor in the success of their products. When companies partner with Prescient, the molecules in their hands have a greater potential for success than the same science in the hands of their competitors. Founded in 2007, Prescient is a global firm with a footprint in eight cities across three continents. Our team of more than 475 experts partners with 23 of the top 25 biopharmaceutical companies, the fastest-growing mid-caps and cutting-edge emerging biotechs, including some of the biggest and most innovative brands. More than 80% of our employees hold advanced life sciences degrees, and our teams deliver an impressive depth of therapeutic, clinical and commercial expertise. Prescient has been a portfolio company of Baird Capital since 2017 and Bridgepoint Development Capital since 2021. For more information, please visit: . We are an equal opportunity employer and fully comply with applicable legislation in all of the geographies in which we operate. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable national, federal, state or local laws.
Description - ExternalIf you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. At HSBC, we're a trusted international organization with a sophisticated, global customer base. What does this mean for you? It means we like a challenge, we're competitive, and we're always looking for the best ways to innovate in our space and put our customers first. It also means we're a total package bank with a culture that drives diversity, equality and inclusion, where everyone can be themselves. Here in Jersey-where the role will be located and where the financial industry reigns supreme-you'll help grow our business. What will I get to do as a Wealth Manager at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Manager, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Manage and support a portfolio of locally based Jersey resident Premier customersAct as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventualityConduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clientsAdvise on a full range of products and services that include both HSBC manufactured products and those provided by external partnersDeliver needs-based solutions through effective communication and influencingContinuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business What does it take to be successful as a Wealth Manager? People-oriented individuals looking to build their portfolios, safely grow the HSBC Wealth and Personal Banking business, and move the needle on their careers. Do you like a challenge? Are you competitive and base your success on performance? Do you have a growth mindset and a drive for reward? Do you enjoy working with colleagues and clients to create meaningful connections and build lasting relationships? Do you use the many resources and the diverse, talented co-workers around you to help answer the hard questions? If you answered yes to any of these questions, we want to meet you! What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management teamSecurity in the form of flex benefits, financial support for relocation, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical careStepping stone to work internationally - this can be your place to start and branch out to anywhere we have offices around the worldFull training in HSBC products and services with ongoing coaching throughout your career and dedicated admin supportAn opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a differenceThe support you need to fulfil your potentialWhat you'll give us: Hold or be close to completing a role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification)Have to live in Jersey, Channel Islands with hybrid work/flex schedule opportunityKnowledge of and willingness to learn more about financial planning and wealth productsUnderstanding of customers' needs and delivering excellent customer serviceFlexible, adaptable approach to change and will support others to respond in a similar wayExperience working in relevant environments (retail banking, relationship management, front office)For further details and application information please click "Apply" Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or ag We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: +
May 15, 2024
Full time
Description - ExternalIf you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. At HSBC, we're a trusted international organization with a sophisticated, global customer base. What does this mean for you? It means we like a challenge, we're competitive, and we're always looking for the best ways to innovate in our space and put our customers first. It also means we're a total package bank with a culture that drives diversity, equality and inclusion, where everyone can be themselves. Here in Jersey-where the role will be located and where the financial industry reigns supreme-you'll help grow our business. What will I get to do as a Wealth Manager at HSBC? Whether you're creating connections with customers or colleagues, Wealth Management is genuinely a relationship-based service. As a Wealth Manager, you'll have access to an impressive portfolio of wealth customers, growth potential, career progression, and an opportunity to bring your authentic self to team that prides itself on making connections and building relationships. You'll support every aspect of a customer's financial life, help them grow, manage and preserve their wealth, and provide a professional service in a world of increasing complexity. Here's what else you'll be able to do in this role: Manage and support a portfolio of locally based Jersey resident Premier customersAct as a trusted adviser to our new and existing customers providing holistic financial advice and supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventualityConduct in depth reviews to identify personal and financial needs of customers and deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC clientsAdvise on a full range of products and services that include both HSBC manufactured products and those provided by external partnersDeliver needs-based solutions through effective communication and influencingContinuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business What does it take to be successful as a Wealth Manager? People-oriented individuals looking to build their portfolios, safely grow the HSBC Wealth and Personal Banking business, and move the needle on their careers. Do you like a challenge? Are you competitive and base your success on performance? Do you have a growth mindset and a drive for reward? Do you enjoy working with colleagues and clients to create meaningful connections and build lasting relationships? Do you use the many resources and the diverse, talented co-workers around you to help answer the hard questions? If you answered yes to any of these questions, we want to meet you! What we'll give you: Growth - Opportunity for personal development and progression, new clients, a robust and supportive network of colleagues, new products, and new opportunities to learn and sell on our Wealth Management teamSecurity in the form of flex benefits, financial support for relocation, non-contributory pension, life insurance, employee discounts, share options, annual bonuses, and private medical careStepping stone to work internationally - this can be your place to start and branch out to anywhere we have offices around the worldFull training in HSBC products and services with ongoing coaching throughout your career and dedicated admin supportAn opportunity to contribute to the ongoing success of the business, by being an inclusive team member with the prospect to be involved in multiple initiatives to make a differenceThe support you need to fulfil your potentialWhat you'll give us: Hold or be close to completing a role relevant Level 4 qualifications (Dip CII, CISI or equivalent QCF RDR level 4 qualification)Have to live in Jersey, Channel Islands with hybrid work/flex schedule opportunityKnowledge of and willingness to learn more about financial planning and wealth productsUnderstanding of customers' needs and delivering excellent customer serviceFlexible, adaptable approach to change and will support others to respond in a similar wayExperience working in relevant environments (retail banking, relationship management, front office)For further details and application information please click "Apply" Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or ag We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: +
The Tie is the leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive platform for institutional digital asset market participants. With its unmatched breadth and depth of data coverage, combined with a suite of powerful, customizable tools, The Terminal provides an all-in-one solution to stay on top of the crypto market. Learn more about The Tie Terminal here . The Tie's clients include hundreds of the leading traditional and crypto-native hedge funds, OTC desks, MMs, asset managers, banks, and other institutional market participants. We're backed by top-tier investors and retain the capital, customers, and team required to scale. We are long crypto and play a leading role in bridging traditional finance and digital assets. The Position The Director of Business Development will serve in a multi-faceted role driving brand awareness and identifying revenue opportunities with institutions and token projects across EMEA. This role requires both experience interfacing with institutions and deep knowledge of digital assets. The ideal candidate can interface at a high level with both institutions and crypto native players. The Director of Business Development will be tasked with selling our suite of institutional data offerings (Terminal and API) to EMEA based clients and for building strong relationships with token projects and trading platforms for multi-year partnerships. The Director of Business Development has a proven track record of building and executing a sales strategy that achieves or exceeds defined metrics and goals. This position is responsible for sourcing leads, following through on all opportunities, and helping to manage our Hubspot CRM. This is a hands-on role, requires a self-starter mentality, and is ideally suited for a business development professional with experience in a growth phase business. The Director of Business Development will be expected to regularly travel to conferences throughout Europe/Middle East and occasionally Africa to drive new business growth for The Tie. As the first hire in Europe, the Director of Business Development must be a self-starter and able to work in a fast-paced environment. Responsibilities Elevate brand awareness of The Tie and its services across EMEA Help spearhead go-to-market for The Tie Terminal and APIs in EMEA Proactively reach out to token projects and trading platforms to build out a pipeline and generate new business Build relationships with blue chip protocols for multi-year six and seven-figure partnerships Develop strategy and action plan for each qualified lead Meet predetermined business development and sales KPIs Minimum 5 years of relevant sales/business development experience meetings or exceeding targets Minimum 2 years of full-time experience in crypto Extensive knowledge of the digital assets landscape, including strong personal relationships with token issues, exchanges, and/or institutions Experience in traditional financial markets is a plus Demonstrated success in building solid relationships, structuring compelling business development deals, and setting direction in the face of ambiguity Creativity and possess an entrepreneurial mindset. You're self-driven and will be able to work in both a team environment and work independently toward solutions, with the ability to manage multiple projects from inception to completion Ability to to work in a highly fast paced, cross-function environment to drive stakeholder alignment and scale objectives Exceptional communication, writing, and presentation skills Ability to attend events and travel to conferences as required Competitive compensation (salary + commission) Flexible paid time off Flexible working hours A fast-paced and exciting work environment Strong teamwork-driven culture
May 15, 2024
Full time
The Tie is the leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive platform for institutional digital asset market participants. With its unmatched breadth and depth of data coverage, combined with a suite of powerful, customizable tools, The Terminal provides an all-in-one solution to stay on top of the crypto market. Learn more about The Tie Terminal here . The Tie's clients include hundreds of the leading traditional and crypto-native hedge funds, OTC desks, MMs, asset managers, banks, and other institutional market participants. We're backed by top-tier investors and retain the capital, customers, and team required to scale. We are long crypto and play a leading role in bridging traditional finance and digital assets. The Position The Director of Business Development will serve in a multi-faceted role driving brand awareness and identifying revenue opportunities with institutions and token projects across EMEA. This role requires both experience interfacing with institutions and deep knowledge of digital assets. The ideal candidate can interface at a high level with both institutions and crypto native players. The Director of Business Development will be tasked with selling our suite of institutional data offerings (Terminal and API) to EMEA based clients and for building strong relationships with token projects and trading platforms for multi-year partnerships. The Director of Business Development has a proven track record of building and executing a sales strategy that achieves or exceeds defined metrics and goals. This position is responsible for sourcing leads, following through on all opportunities, and helping to manage our Hubspot CRM. This is a hands-on role, requires a self-starter mentality, and is ideally suited for a business development professional with experience in a growth phase business. The Director of Business Development will be expected to regularly travel to conferences throughout Europe/Middle East and occasionally Africa to drive new business growth for The Tie. As the first hire in Europe, the Director of Business Development must be a self-starter and able to work in a fast-paced environment. Responsibilities Elevate brand awareness of The Tie and its services across EMEA Help spearhead go-to-market for The Tie Terminal and APIs in EMEA Proactively reach out to token projects and trading platforms to build out a pipeline and generate new business Build relationships with blue chip protocols for multi-year six and seven-figure partnerships Develop strategy and action plan for each qualified lead Meet predetermined business development and sales KPIs Minimum 5 years of relevant sales/business development experience meetings or exceeding targets Minimum 2 years of full-time experience in crypto Extensive knowledge of the digital assets landscape, including strong personal relationships with token issues, exchanges, and/or institutions Experience in traditional financial markets is a plus Demonstrated success in building solid relationships, structuring compelling business development deals, and setting direction in the face of ambiguity Creativity and possess an entrepreneurial mindset. You're self-driven and will be able to work in both a team environment and work independently toward solutions, with the ability to manage multiple projects from inception to completion Ability to to work in a highly fast paced, cross-function environment to drive stakeholder alignment and scale objectives Exceptional communication, writing, and presentation skills Ability to attend events and travel to conferences as required Competitive compensation (salary + commission) Flexible paid time off Flexible working hours A fast-paced and exciting work environment Strong teamwork-driven culture
Position: Software Engineer Location: Horsham, Surrey Salary: 35,000 - 45,000 The opportunity: As a Software Engineer, you'll play a crucial role in the design and development of both embedded software and desktop applications, contributing to products that have a significant impact on the Naval, Land, and Security sectors worldwide. Working in the Horsham Software Team offers an exciting environment where innovation thrives, and your skills will be put to the test in creating solutions that meet the needs of both internal and external clients. With the company's global footprint, you'll have the opportunity to work on projects that reach far beyond the UK, allowing you to collaborate with diverse teams and tackle challenges on an international scale. If you're passionate about pushing the boundaries of technology and want to be part of a company dedicated to delivering excellence in its products and services, this role could be the perfect fit for you. Development of Software Applications: You'll be involved in the entire software development lifecycle, from conceptualisation and requirement gathering to detailed design and coding. This includes ensuring that the software meets both internal and external customer requirements. Collaboration with Engineers: Working closely with Mechanical, Electrical, and Electronics engineers is essential to ensure seamless integration of software with hardware components. Collaboration is key to the success of projects, and your role will involve effective communication and teamwork. Software Requirement Management: You'll be responsible for maintaining an overview of all software requirements throughout the project lifecycle, ensuring that they are met and addressing any issues that arise along the way. Fault Management and Reporting: Developing robust software involves paying close attention to fault management, reporting mechanisms, and ensuring the health status of applications. This includes proactive measures to identify and address potential faults. Documentation: Producing and maintaining documentation related to software development is crucial for clarity and continuity. This includes interface control documentation, user manuals, and fault code lists and actions. Customer Interaction: Engaging with customers to assist with integration, commissioning, and problem resolution activities is vital. This may involve occasional on-site support and requires a deep understanding of the customer's technical needs and operational concepts. Risk Management and Project Support: Working closely with the Project Manager, Technical Authority, and Quality team to identify risks, issues, and opportunities, and providing technical input to support project planning and management. Overall, this role requires a blend of technical expertise, teamwork, communication skills, and a customer-focused mindset to ensure the successful development and deployment of software solutions in the electro-optics domain. Essential Skills & Experience: Robust academic background in a relevant field Proficiency in embedded software design with a grasp of interconnected hardware dynamics Competence in desktop application development and crafting user-centric interfaces Desirable Embedded software/firmware: Experience of writing C/C++ for embedded applications and 16bit/32bit microcontrollers Experience of using STM32 processors and Keil uVision development environment and tools Communications such as Ethernet, RS422/UART, CAN, SPI etc. Hardware interfacing, GPIO, ADC, DACs etc. Some appreciation of motor control principles and theory Windows/User interfaces: QT and QT Creator- multiplatform development environment in C++ Visual Studio C++ and C# Low latency programming techniques Networking (TCP/UDP) General software proficiency encompasses: Utilization of version control systems like SVN and GIT for efficient code management. Proficiency in leveraging Jira and Confluence for capturing software requirements and managing tasks effectively. Experience with unit testing tools and technologies to ensure software reliability and quality. Implementation of static code analysis techniques to identify and rectify potential issues in the codebase proactively. Personal Attributes: Exhibits alignment with our company values of Teamwork, Integrity, Excellence, and Courage. Possesses a highly organised and methodical approach, demonstrating attention to detail. Capable of working autonomously when necessary. Displays flexibility, conscientiousness, and diligence in their work. Demonstrates excellent communication, interpersonal, and written skills. Maintains a resilient and adaptable demeanor in all situations. Work Life Balance: 5 hour working week Lunchtime finishes on a Friday Hybrid / flexible working arrangements 28 days annual leave Christmas closure Holiday purchasing scheme Benefits: Group pension plan - matched contributions up to 5% Income protection scheme and Employee Assistance Programme Life assurance policy, including bereavement counselling and probate helpline Company shares incentive plan and save as you earn scheme Regular sports and social activities Due to the nature of the business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
May 15, 2024
Full time
Position: Software Engineer Location: Horsham, Surrey Salary: 35,000 - 45,000 The opportunity: As a Software Engineer, you'll play a crucial role in the design and development of both embedded software and desktop applications, contributing to products that have a significant impact on the Naval, Land, and Security sectors worldwide. Working in the Horsham Software Team offers an exciting environment where innovation thrives, and your skills will be put to the test in creating solutions that meet the needs of both internal and external clients. With the company's global footprint, you'll have the opportunity to work on projects that reach far beyond the UK, allowing you to collaborate with diverse teams and tackle challenges on an international scale. If you're passionate about pushing the boundaries of technology and want to be part of a company dedicated to delivering excellence in its products and services, this role could be the perfect fit for you. Development of Software Applications: You'll be involved in the entire software development lifecycle, from conceptualisation and requirement gathering to detailed design and coding. This includes ensuring that the software meets both internal and external customer requirements. Collaboration with Engineers: Working closely with Mechanical, Electrical, and Electronics engineers is essential to ensure seamless integration of software with hardware components. Collaboration is key to the success of projects, and your role will involve effective communication and teamwork. Software Requirement Management: You'll be responsible for maintaining an overview of all software requirements throughout the project lifecycle, ensuring that they are met and addressing any issues that arise along the way. Fault Management and Reporting: Developing robust software involves paying close attention to fault management, reporting mechanisms, and ensuring the health status of applications. This includes proactive measures to identify and address potential faults. Documentation: Producing and maintaining documentation related to software development is crucial for clarity and continuity. This includes interface control documentation, user manuals, and fault code lists and actions. Customer Interaction: Engaging with customers to assist with integration, commissioning, and problem resolution activities is vital. This may involve occasional on-site support and requires a deep understanding of the customer's technical needs and operational concepts. Risk Management and Project Support: Working closely with the Project Manager, Technical Authority, and Quality team to identify risks, issues, and opportunities, and providing technical input to support project planning and management. Overall, this role requires a blend of technical expertise, teamwork, communication skills, and a customer-focused mindset to ensure the successful development and deployment of software solutions in the electro-optics domain. Essential Skills & Experience: Robust academic background in a relevant field Proficiency in embedded software design with a grasp of interconnected hardware dynamics Competence in desktop application development and crafting user-centric interfaces Desirable Embedded software/firmware: Experience of writing C/C++ for embedded applications and 16bit/32bit microcontrollers Experience of using STM32 processors and Keil uVision development environment and tools Communications such as Ethernet, RS422/UART, CAN, SPI etc. Hardware interfacing, GPIO, ADC, DACs etc. Some appreciation of motor control principles and theory Windows/User interfaces: QT and QT Creator- multiplatform development environment in C++ Visual Studio C++ and C# Low latency programming techniques Networking (TCP/UDP) General software proficiency encompasses: Utilization of version control systems like SVN and GIT for efficient code management. Proficiency in leveraging Jira and Confluence for capturing software requirements and managing tasks effectively. Experience with unit testing tools and technologies to ensure software reliability and quality. Implementation of static code analysis techniques to identify and rectify potential issues in the codebase proactively. Personal Attributes: Exhibits alignment with our company values of Teamwork, Integrity, Excellence, and Courage. Possesses a highly organised and methodical approach, demonstrating attention to detail. Capable of working autonomously when necessary. Displays flexibility, conscientiousness, and diligence in their work. Demonstrates excellent communication, interpersonal, and written skills. Maintains a resilient and adaptable demeanor in all situations. Work Life Balance: 5 hour working week Lunchtime finishes on a Friday Hybrid / flexible working arrangements 28 days annual leave Christmas closure Holiday purchasing scheme Benefits: Group pension plan - matched contributions up to 5% Income protection scheme and Employee Assistance Programme Life assurance policy, including bereavement counselling and probate helpline Company shares incentive plan and save as you earn scheme Regular sports and social activities Due to the nature of the business, this particular vacancy requires the applicant as a minimum to be a British Citizen or a Dual UK national with British citizenship and capable of achieving the clearance levels mentioned above.
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
May 15, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Senior Client Host Salary: £32K- £36K Immediate to start Permanent role The Client: My client is an insurance company based in the heart of London, they have a very corporate and professional Reception area which needs to be kept at the highest level of standard at all times. The Senior Client Host ensures that an exceptionally high level of customer service is delivered to all visitors and staff. They are the first point of contact for all office inquiries and the first line of support for anyone visiting the office. Do you want to be part of a professional and exciting company? The Role: Salary is dependent on experience. Permanent role. 5 days in the office. Ensuring the front-of-house team provides a warm, courteous, and prompt welcome on arrival for all visitors offering appropriate office services. Making sure all relevant areas are prepared for opening, including reception/café and kitchens are regularly stocked up. Being aware of relevant legislation including Health & Safety and ensuring direct reports adhere to them. Ensuring appropriate support is offered for internal and external meetings with the front-of-house team completing all related tasks. Assisting with event bookings including food ordering and providing support with client events including set up/organisation and clear down. Responsible for smooth front-desk operations, managing staffing levels, procedures, and day-to-day supervision. They need someone with experience who has worked within a varied role. Manage the reception area and work closely with senior-level employees across the business. Looking for someone super bubbly, switched on, and personable. The Person: To apply for this role, you must have Senior Corporate Reception experience and have worked as Front Of House Manager or a Senior Client Host. You will be well-presented, hardworking, proactive and able to think on your feet.EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them.
May 15, 2024
Full time
Senior Client Host Salary: £32K- £36K Immediate to start Permanent role The Client: My client is an insurance company based in the heart of London, they have a very corporate and professional Reception area which needs to be kept at the highest level of standard at all times. The Senior Client Host ensures that an exceptionally high level of customer service is delivered to all visitors and staff. They are the first point of contact for all office inquiries and the first line of support for anyone visiting the office. Do you want to be part of a professional and exciting company? The Role: Salary is dependent on experience. Permanent role. 5 days in the office. Ensuring the front-of-house team provides a warm, courteous, and prompt welcome on arrival for all visitors offering appropriate office services. Making sure all relevant areas are prepared for opening, including reception/café and kitchens are regularly stocked up. Being aware of relevant legislation including Health & Safety and ensuring direct reports adhere to them. Ensuring appropriate support is offered for internal and external meetings with the front-of-house team completing all related tasks. Assisting with event bookings including food ordering and providing support with client events including set up/organisation and clear down. Responsible for smooth front-desk operations, managing staffing levels, procedures, and day-to-day supervision. They need someone with experience who has worked within a varied role. Manage the reception area and work closely with senior-level employees across the business. Looking for someone super bubbly, switched on, and personable. The Person: To apply for this role, you must have Senior Corporate Reception experience and have worked as Front Of House Manager or a Senior Client Host. You will be well-presented, hardworking, proactive and able to think on your feet.EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998Morgan Spencer Limited, registered in England & Wales No: OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them.
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors. We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City. Some of the duties and responsibilities will include but are not limited to: Work within IT strategy in support of the company's mission and core objectives. Assist in the development of IT policies and procedures. Server, infrastructure and communications support to all offices and offshore sites. Desktop support to all offices and offshore sites. Support of telephony, AV & conferencing systems. Support of mobile devices (smart phones & tablets). Visit offshore units and worldwide shore offices as necessary. Monitoring of systems using industry standard tools. Evaluating users' needs and investigate alternative solutions. Liaise with 3rd party service providers. Provide assistance to IT Project Team as required. Run user workshops and training as required. Work Order tracking & documentation. Participate in on-call and shift rotas. Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892). Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary. Work with elevated account privileges and permissions in line with documented procedures. Attend relevant training courses as identified and follow up with exams/qualifications if available. Any other duties as required by the IT Manager. Suitable applicants should ideally have: A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP Experience in IT support and service desk roles, both in-house and remote, using various tools and methods Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems Understanding of ITIL, Agile, and Scrum frameworks and methodologies Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development. Commitment to a positive working environment and professional service delivery.
May 15, 2024
Full time
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors. We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City. Some of the duties and responsibilities will include but are not limited to: Work within IT strategy in support of the company's mission and core objectives. Assist in the development of IT policies and procedures. Server, infrastructure and communications support to all offices and offshore sites. Desktop support to all offices and offshore sites. Support of telephony, AV & conferencing systems. Support of mobile devices (smart phones & tablets). Visit offshore units and worldwide shore offices as necessary. Monitoring of systems using industry standard tools. Evaluating users' needs and investigate alternative solutions. Liaise with 3rd party service providers. Provide assistance to IT Project Team as required. Run user workshops and training as required. Work Order tracking & documentation. Participate in on-call and shift rotas. Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892). Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary. Work with elevated account privileges and permissions in line with documented procedures. Attend relevant training courses as identified and follow up with exams/qualifications if available. Any other duties as required by the IT Manager. Suitable applicants should ideally have: A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP Experience in IT support and service desk roles, both in-house and remote, using various tools and methods Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems Understanding of ITIL, Agile, and Scrum frameworks and methodologies Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development. Commitment to a positive working environment and professional service delivery.
We are looking to recruit a Senior Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £26K to £28K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 15, 2024
Full time
We are looking to recruit a Senior Administrator to support the Business Management Team. The company offer fantastic in-house training and great progression opportunities. The candidate will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. A good level of computer literacy and an excellent telephone manner, and to be familiar with all Microsoft Office applications is a must (Word, Excel etc) This role is pay between £26K to £28K on a Monday to Friday basis. Hours are 9am to 5:30pm! Please be aware this role is currently fully office based in the heart of Chesham. Although future hybrid working is expected to be available. Duties to include: Reporting directly to the Business Manager. Participating in regular team meetings. Communicating with the team throughout the day regarding workload. Communicating with clients in respect of new enquiries. Communicating with experts to ensure we obtain their timeframes for reporting. Creating and maintaining effective working relationships with clients. Documenting all case communications in accordance with the company policy. Supporting and assisting the Clinical Business Management Team. Candidate requirements: Strong administration skills. High standards, excellent telephone manner and quality customer service. Articulate with excellent verbal and good written communication skills. IT literate (Word, Excel, etc) Confident Team player, but able to use own initiative. Attention to detail. Able to work under pressure and meet deadlines. Self-motivated and ambitious. Looking for the next step in your career? Think Specialist Recruitment. ?Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team! The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team with technical queries and answering social media questions. You will be working Day Shift Monday to Friday. The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities. They are offering a salary of £26k - £28.5k per annum (depending on experience). This is a permanent position. Main Duties & Responsibilities Responding to social media content. Providing technical support to the customer service team. Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information. Responding to consumer correspondence and e-mails Duties will include advising on technical issues on our full range of consumer equipment. Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK. Providing technical support via the helpdesk for all group consumer products. Providing customer answers to social media questions Keeping accurate records on applicable systems Robotic mower installation advice Supporting the customer service team calls during as the business requires As an ideal candidate, you must be: Being a team player, but able to work on own initiative. Have technical knowledge of products. Being able to clearly investigate and explain technical solutions to the customer service team and to end customers. Preferably, you will be qualified to GCSE /A level or above in Math s. You will have excellent communication and organisational skills, good grammar and be PC literate. A good knowledge of and experience using Microsoft Office applications. A good knowledge of social media content. If interested, please apply online or contact Laura on (phone number removed). RMS is an equal opportunities employer and recruits and promotes employees based on suitability for the job. If you are not contacted within 7 days of the closing date, then unfortunately your application has been unsuccessful on this occasion.
May 15, 2024
Full time
RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team! The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team with technical queries and answering social media questions. You will be working Day Shift Monday to Friday. The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities. They are offering a salary of £26k - £28.5k per annum (depending on experience). This is a permanent position. Main Duties & Responsibilities Responding to social media content. Providing technical support to the customer service team. Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information. Responding to consumer correspondence and e-mails Duties will include advising on technical issues on our full range of consumer equipment. Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK. Providing technical support via the helpdesk for all group consumer products. Providing customer answers to social media questions Keeping accurate records on applicable systems Robotic mower installation advice Supporting the customer service team calls during as the business requires As an ideal candidate, you must be: Being a team player, but able to work on own initiative. Have technical knowledge of products. Being able to clearly investigate and explain technical solutions to the customer service team and to end customers. Preferably, you will be qualified to GCSE /A level or above in Math s. You will have excellent communication and organisational skills, good grammar and be PC literate. A good knowledge of and experience using Microsoft Office applications. A good knowledge of social media content. If interested, please apply online or contact Laura on (phone number removed). RMS is an equal opportunities employer and recruits and promotes employees based on suitability for the job. If you are not contacted within 7 days of the closing date, then unfortunately your application has been unsuccessful on this occasion.
FM Administrator (Part time) Permanent Mid Kent £26,775K (Pro Rata £16,064) Hybrid working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft office programs (Advanced excel) Working knowledge of CAFM Systems (Preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria please apply online now - this role won't be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
May 15, 2024
Full time
FM Administrator (Part time) Permanent Mid Kent £26,775K (Pro Rata £16,064) Hybrid working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft office programs (Advanced excel) Working knowledge of CAFM Systems (Preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria please apply online now - this role won't be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Office Manager Location: Central Bristol Permanent, Full-Time, On-Site, 9:00am-5:30pm Are you an experienced Office Manager with excellent organisational and customer service skills? Do you thrive in a vibrant and welcoming office environment? Our client is, who is on a mission to provide the world's best cultural adventures, is seeking an Office Manager to join their team in Bristol. As the Office Manager, you will play a pivotal role in ensuring the smooth operation of the office space and offering a warm welcome to all visitors. Your responsibilities will include managing the reception desk, maintaining a clean and safe office environment, overseeing safety procedures, and coordinating office events. You will also provide support during busy periods by assisting with general administrative tasks. To excel in this role, you should have previous experience in Office/Facilities Management, strong relationship management skills, and a proactive attitude. You should also be proficient in Microsoft Office and have excellent communication skills. If you are a self-motivated individual with a keen eye for detail and a commitment to confidentiality, our client would love to hear from you! In return, our client offers a supportive work environment, annual discretionary bonuses, generous annual leave, enhanced parental leave, a pension contribution, and opportunities for personal and professional development. If you are ready to join a fantastic team in a vibrant office setting, apply now! Take the first step towards an exciting new career as an Office Manager. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2024
Full time
Office Manager Location: Central Bristol Permanent, Full-Time, On-Site, 9:00am-5:30pm Are you an experienced Office Manager with excellent organisational and customer service skills? Do you thrive in a vibrant and welcoming office environment? Our client is, who is on a mission to provide the world's best cultural adventures, is seeking an Office Manager to join their team in Bristol. As the Office Manager, you will play a pivotal role in ensuring the smooth operation of the office space and offering a warm welcome to all visitors. Your responsibilities will include managing the reception desk, maintaining a clean and safe office environment, overseeing safety procedures, and coordinating office events. You will also provide support during busy periods by assisting with general administrative tasks. To excel in this role, you should have previous experience in Office/Facilities Management, strong relationship management skills, and a proactive attitude. You should also be proficient in Microsoft Office and have excellent communication skills. If you are a self-motivated individual with a keen eye for detail and a commitment to confidentiality, our client would love to hear from you! In return, our client offers a supportive work environment, annual discretionary bonuses, generous annual leave, enhanced parental leave, a pension contribution, and opportunities for personal and professional development. If you are ready to join a fantastic team in a vibrant office setting, apply now! Take the first step towards an exciting new career as an Office Manager. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.