We want clients for the long haul. We're honest, transparent and fair, and we pull out all the stops so our clients know we're a rock they can always lean on. We want to compete on quality not price. That's why it's vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills. We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled. We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them. Job Description: The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation. Key Duties: Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives. Assist in the design and development of comprehensive solutions that align with client needs and industry best practices. Create technical documentation, including system architecture diagrams, specifications, and implementation plans. Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development. Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns. Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment. Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture. Requirements: Previous experience in software development, systems engineering, or a similar technical role is preferred but not required. Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders. Ability to work effectively both independently and as part of a team. Enthusiasm for learning new technologies and methodologies. Relevant certifications Entry Requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Private health Pension 25 days holiday Innovative, growing business with an excellent reputation Part of a larger and expanding IT Services Group offering future career opportunities Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
We want clients for the long haul. We're honest, transparent and fair, and we pull out all the stops so our clients know we're a rock they can always lean on. We want to compete on quality not price. That's why it's vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills. We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled. We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them. Job Description: The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation. Key Duties: Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives. Assist in the design and development of comprehensive solutions that align with client needs and industry best practices. Create technical documentation, including system architecture diagrams, specifications, and implementation plans. Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development. Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns. Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment. Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture. Requirements: Previous experience in software development, systems engineering, or a similar technical role is preferred but not required. Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders. Ability to work effectively both independently and as part of a team. Enthusiasm for learning new technologies and methodologies. Relevant certifications Entry Requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Private health Pension 25 days holiday Innovative, growing business with an excellent reputation Part of a larger and expanding IT Services Group offering future career opportunities Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Service Desk Analyst - Join the Future of Aerospace! Are you passionate about IT and customer service? Do you want to work for a leading multinational corporation? If yes, then this is the job for you! As a Service Desk Analyst , you will be the first point of contact for any IT related issues that our customers face. You will use your communication and problem-solving skills to provide the best service possible. You will log incidents, resolve them whenever you can, or escalate them to the right technical teams. This is a full-time role for one of our flagship sites in Stevenage . Hours : You will work 37 hours a week on a shift rotation, Monday to Friday, between 07:00 - 18:00. Pay Rate: You will earn £11.80 per hour via Hays PAYE Contract: This is a 6-month contract, but there is a chance to convert it to permanent if you love the role and want to continue this exciting journey with us! What you will do: Handle contacts from the end user via phone, email, and chat. Log incidents via phone and triage them according to priority and impact. Liaise with resolver teams to ensure issue resolution for the end user within the agreed SLA's. Invoke Incident Managers if an incident is deemed a High Priority Incident, such as multiple customers or system down. Escalate incidents where customer calls to chase or where progress is slow. Provide remote technical support, resolving issues in a competent and professional manner. Prioritise and resolve technical queries and service requests within agreed service levels. Monitor Service Desk call queues, ensuring that all tickets are fully updated and processed appropriately. Collaborate with knowledge analysts in updating and creating knowledge articles and archive legacy documents which are no longer appropriate. Share new knowledge with team members, and support with documenting it. What you need: Either currently hold BPSS and SC clearance or be able to go through the clearance acquisition process. Excellent written and verbal communication skills. Strong customer service skills using effective listening, understanding and articulating the next steps in a confident and professional manner. Logical and methodical troubleshooting approach. The ability to work well in a team and to support team members. The ability to work well under pressure in a busy environment. Initiative to keep skills up to date and maintain awareness of developments in the service desk and customer environment. Excellent knowledge of Windows, troubleshooting skills and being able to adapt to varying versions and services. Excellent technical understanding of Microsoft Services, such as Windows, Active Directory, Office Suites. Experience with multiple call logging ticket systems e.g. BMC Remedy, Support works and Sys Aid. Why you should apply: You will work for a global leader that is innovating and transforming their industry. You will have the opportunity to learn from the best and develop your skills and career. You will be part of a diverse and inclusive team that values your contribution and respects your individuality. You will enjoy competitive pay and a supportive work environment. If this sounds like the perfect role for you, don't hesitate to apply now! We can't wait to hear from you! #
May 17, 2024
Contractor
Service Desk Analyst - Join the Future of Aerospace! Are you passionate about IT and customer service? Do you want to work for a leading multinational corporation? If yes, then this is the job for you! As a Service Desk Analyst , you will be the first point of contact for any IT related issues that our customers face. You will use your communication and problem-solving skills to provide the best service possible. You will log incidents, resolve them whenever you can, or escalate them to the right technical teams. This is a full-time role for one of our flagship sites in Stevenage . Hours : You will work 37 hours a week on a shift rotation, Monday to Friday, between 07:00 - 18:00. Pay Rate: You will earn £11.80 per hour via Hays PAYE Contract: This is a 6-month contract, but there is a chance to convert it to permanent if you love the role and want to continue this exciting journey with us! What you will do: Handle contacts from the end user via phone, email, and chat. Log incidents via phone and triage them according to priority and impact. Liaise with resolver teams to ensure issue resolution for the end user within the agreed SLA's. Invoke Incident Managers if an incident is deemed a High Priority Incident, such as multiple customers or system down. Escalate incidents where customer calls to chase or where progress is slow. Provide remote technical support, resolving issues in a competent and professional manner. Prioritise and resolve technical queries and service requests within agreed service levels. Monitor Service Desk call queues, ensuring that all tickets are fully updated and processed appropriately. Collaborate with knowledge analysts in updating and creating knowledge articles and archive legacy documents which are no longer appropriate. Share new knowledge with team members, and support with documenting it. What you need: Either currently hold BPSS and SC clearance or be able to go through the clearance acquisition process. Excellent written and verbal communication skills. Strong customer service skills using effective listening, understanding and articulating the next steps in a confident and professional manner. Logical and methodical troubleshooting approach. The ability to work well in a team and to support team members. The ability to work well under pressure in a busy environment. Initiative to keep skills up to date and maintain awareness of developments in the service desk and customer environment. Excellent knowledge of Windows, troubleshooting skills and being able to adapt to varying versions and services. Excellent technical understanding of Microsoft Services, such as Windows, Active Directory, Office Suites. Experience with multiple call logging ticket systems e.g. BMC Remedy, Support works and Sys Aid. Why you should apply: You will work for a global leader that is innovating and transforming their industry. You will have the opportunity to learn from the best and develop your skills and career. You will be part of a diverse and inclusive team that values your contribution and respects your individuality. You will enjoy competitive pay and a supportive work environment. If this sounds like the perfect role for you, don't hesitate to apply now! We can't wait to hear from you! #
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
May 17, 2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE
May 16, 2024
Full time
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE
Citrix Technology Analyst - Birmingham - Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham-based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate will be responsible for supporting their Citrix environment and architecture as they embark on a large-scale cloud migration and standardisation programme. You will work with the Technology team to deliver business solutions and new application deployments. Alongside this you will be providing 3rd line technical support to the business and troubleshooting issues. The ideal candidate will currently be working within Financial Services or a similarly regulated industry. Key requirements: Experience supporting Citrix products is essential (eg XenDesktop, XenApp, Citrix Cloud DaaS) Good understanding of Terraform and ability to work within DevOps environments is critical. Strong knowledge and ability to take a hands-on approach with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
May 16, 2024
Full time
Citrix Technology Analyst - Birmingham - Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham-based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate will be responsible for supporting their Citrix environment and architecture as they embark on a large-scale cloud migration and standardisation programme. You will work with the Technology team to deliver business solutions and new application deployments. Alongside this you will be providing 3rd line technical support to the business and troubleshooting issues. The ideal candidate will currently be working within Financial Services or a similarly regulated industry. Key requirements: Experience supporting Citrix products is essential (eg XenDesktop, XenApp, Citrix Cloud DaaS) Good understanding of Terraform and ability to work within DevOps environments is critical. Strong knowledge and ability to take a hands-on approach with Azure (Azure Virtual Desktop, Azure Cloud, Azure DevOps Server) Experience working in Financial Services or a highly regulated industry is desirable. This is a great opportunity to join a growing team at a reputable Investment Management organisation. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
IT Helpdesk Analyst Bath or Bristol £26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
May 16, 2024
Full time
IT Helpdesk Analyst Bath or Bristol £26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be responsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
May 16, 2024
Full time
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be responsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk / Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be a good fit for this role, please submit your most recent CV with any relevant experience included. For more information about Senitor and the opportunities we have to offer follow Senitor Associates on Linkedin. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Contractor
Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk / Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be a good fit for this role, please submit your most recent CV with any relevant experience included. For more information about Senitor and the opportunities we have to offer follow Senitor Associates on Linkedin. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
Technology Risk and Controls Analyst - Working with a dynamic financial organisation in the heart of the city, whilst not essential any previous Financial/Banking experience would be highly beneficial. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Technology Governance is responsible for defining Technology-wide standards, controls and reporting to ensure the Technology business is operating effectively and meeting its financial, strategic, assurance and regulatory obligations. The area covers Technology Strategy & Planning, Risk and Controls, Business Resilience, IT Service Continuity and Enterprise Architecture. Overall Responsibilities Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating reporting on Compliance to relevant internal stakeholders Facilitate and support Internal and External Audits, their execution and the tracking of reporting of remediating actions Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the organisation, recommending and implementing enhancements, and closing coverage gaps. Work with Operational Risk to manage and track key Technology Risks, provide support as part of Entity-wide risk reviews and control gaps. Facilitate the Technology Supplier Management process, ensuring that internal stakeholders are compliant with the framework and the status of 3rd parties is managed. Skills and Experience Essential Excellent verbal and written communication skills Understanding of SOX 404 IT General Controls Experience of working in a regulated environment and with stakeholders across Operational Risk, Audit and Compliance. Desired Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Practical experience of working with Quality Management Systems, ideally with ISO27001 Foundation certification or above. Risk Management - experience of facilitating the management of risks, ideally with a formal accreditation (eg ISO31000 or Management of Risk). IT Service Management - understanding of the disciplines required to design, develop, transition and operate technology services, ideally with a formal ITIL v4 certification. Practical experience of managing small project deliveries and improvement roadmaps. Experience of authoring process and procedure documentation.
May 16, 2024
Full time
Technology Risk and Controls Analyst - Working with a dynamic financial organisation in the heart of the city, whilst not essential any previous Financial/Banking experience would be highly beneficial. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Technology Governance is responsible for defining Technology-wide standards, controls and reporting to ensure the Technology business is operating effectively and meeting its financial, strategic, assurance and regulatory obligations. The area covers Technology Strategy & Planning, Risk and Controls, Business Resilience, IT Service Continuity and Enterprise Architecture. Overall Responsibilities Facilitating and improving the Technology Risk Management process. Ensuring Technology controls are appropriate, facilitating reporting on Compliance to relevant internal stakeholders Facilitate and support Internal and External Audits, their execution and the tracking of reporting of remediating actions Supporting the development and embedding of underpinning process and procedure documentation, including assisting service/business/process owners with compliance to new policies and operationalising new working practices and procedures. Monitor and report on the performance of these processes across the organisation, recommending and implementing enhancements, and closing coverage gaps. Work with Operational Risk to manage and track key Technology Risks, provide support as part of Entity-wide risk reviews and control gaps. Facilitate the Technology Supplier Management process, ensuring that internal stakeholders are compliant with the framework and the status of 3rd parties is managed. Skills and Experience Essential Excellent verbal and written communication skills Understanding of SOX 404 IT General Controls Experience of working in a regulated environment and with stakeholders across Operational Risk, Audit and Compliance. Desired Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Practical experience of working with Quality Management Systems, ideally with ISO27001 Foundation certification or above. Risk Management - experience of facilitating the management of risks, ideally with a formal accreditation (eg ISO31000 or Management of Risk). IT Service Management - understanding of the disciplines required to design, develop, transition and operate technology services, ideally with a formal ITIL v4 certification. Practical experience of managing small project deliveries and improvement roadmaps. Experience of authoring process and procedure documentation.
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
May 16, 2024
Full time
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to validate the conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something you'd be keen to find out more about? Great - drop us an application & we'll aim to review this asap. If you look like a potentially good fit, we'll give you a call to chat through the role in a bit more depth & discuss next steps. You can also directly contact Rebekah Lamont at or Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process
IT Helpdesk Analyst Bath or Bristol 26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
May 16, 2024
Full time
IT Helpdesk Analyst Bath or Bristol 26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
May 16, 2024
Full time
The demand for newly trained and qualified Cyber Security professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits; due to the fact that companies across the globe try to protect themselves from an increase in cyber attacks We can help you develop the skills alongside industry certifications employers are looking for and launch your new career in Cyber Security. Newto Training can support you at any stage of your career journey whether you're new to the industry or looking to exchange your skills, this Cyber Security course is designed to get you role-ready if you're considering a career in Cyber Security. This is a training course which leads to guaranteed interviews upon completion. Fees apply. Within our Cyber Security training programme you will cover the following certifications: CompTIA Network+: Network+ certifies the essential skills needed to confidently design, configure, manage and troubleshoot any wired and wireless devices. CompTIA Security+: Security+ provides a global benchmark for best practices in IT network and operational security, one of the fastest-growing fields in IT. Microsoft Azure Foundations.: This provides you with the fundamental knowledge of cloud concepts, along with Azure services, workloads, security, privacy and support. CompTIA CySA+ Cybersecurity Analyst (CySA+): applies behavioral analytics to the IT security field to improve the overall state of IT security. CompTIA PenTest+: CompTIA PenTest+ is for intermediate level cybersecurity professionals who are tasked with penetration testing to manage vulnerabilities on a network. Upon completion of your course we'll put you in touch with our partner companies to get you interviews for a role in I.T. Course cost - £1795, or, £179.50 per month No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. APPLY NOW for more information.
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
May 16, 2024
Full time
Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of incidents. Ensure incidents are logged, tracked, and escalated according to defined procedures and service level agreements (SLAs). Prioritise and allocate resources effectively to address critical incidents and minimise downtime. Coordinate with technical teams, including engineers and analysts, to troubleshoot and resolve complex technical issues. Matrix manage a team of NOC technicians, ensuring workload is distributed effectively and performance targets are met. Provide timely and accurate updates to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders. Demonstrated ability to prioritise and manage multiple incidents simultaneously in a fast-paced environment. Experience with ticketing systems and incident management tools. Leadership and team management skills, with the ability to motivate and develop team members. IT certifications such as ITIL Foundation, Cisco CCNA, or equivalent are a plus but not essential. Additional Skills (Bonus): Experience with networking technologies, including Cisco, Juniper, or Palo Alto. Familiarity with network monitoring and management tools. This role would suit someone who has ran a Service Desk or Helpdesk before and issues out the tickets to the team to resolve. This role is one that operates on an onsite shift pattern of 4 days on, 4 days off so being able to drive is essential for the position because public transport is not something that can relied on entirely. Also, given the customers you will be working with, you will be put through SC clearance - so applicants must be eligible for this. For more information on this opportunity, please get in touch with me or email me at (see below) Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 16, 2024
Contractor
First Line Analyst Rate £15.22/Hr Location Nottingham Contract 3 months Job Description: FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts. Queue management Good time keeping (scheduled adherence) Contacts per day; 30 for full time. 15 for Part time. Average handling time; 8 Minutes 100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due to working hours. Be able to deal with upset users from all levels of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with a recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes. Here at Unipart we don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service. As part of your key responsibilities you'll: Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer 'credits' within a given limit. Develop the relationship and lines of communication between NHS Supply Chain and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Customer Service experience in a office/team environment (Desirable) Strong planning, organising and time management skills Excellent written and verbal communication skills Customer focus Eye for detail Strong Team Player Committed to achieving team objectives Self-motivated Keen to learn in an ever-changing environment Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc. REF-
May 15, 2024
Full time
Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes. Here at Unipart we don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service. As part of your key responsibilities you'll: Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer 'credits' within a given limit. Develop the relationship and lines of communication between NHS Supply Chain and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Customer Service experience in a office/team environment (Desirable) Strong planning, organising and time management skills Excellent written and verbal communication skills Customer focus Eye for detail Strong Team Player Committed to achieving team objectives Self-motivated Keen to learn in an ever-changing environment Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc. REF-
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
May 15, 2024
Full time
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
May 15, 2024
Full time
Are you an experienced Bookkeeper looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, month end, Are you an experienced Office Manager looking to join a family owned business in a small busy team?An established leader in their field this independent business is continually growing. This Office Manager role with a salary up to £40,000 is to support with their long term success. You will work and oversee the finance team, be responsible for recruitment, HR, collating payroll, health and saf Are you an experienced Accounts Assistant looking to join a family owned business in a small accounts team?An established leader in their field this independent business is continually growing. This new role in the Finance team is to support with their long term success. You will oversee accounting procedures, invoices, payment runs, aged debtor payments, company expenses, reconciliations, mon Are you an experienced Management Accountant looking to join a growing business with experience of analysing and presenting key financial data?As market leaders in their field the business is going through a considerable period of growth. This new role in the Finance team is to support with their long term growth and success. You will be a fully qualified accountant preparing management accoun Oracle Apex Developer - Hybrid - Up to £60,000Does being part of a small team working End to End on complex applications excite you?I am partnered with a highly successful business in the Holiday and Travel industry who are looking to migrate there legacy systems to Oracle Apex, so they looking to add to their small but talented team. The culture of the business is reflected in the lengt Our esteemed partner, is in search of an Experienced QA Test Analyst to contribute to their dynamic Quality Assurance team. Renowned for their global reach, they serve major carriers and service providers worldwide with a diverse range of products.The role calls for a skilled QA Test Analyst to play a pivotal part in ensuring the quality of their desktop applications and web-based software. You Are you currently in practice performing a mixed tax role or have experience previously of both private and corporate tax? This is a unique and rare opportunity to bring those skills into an in-house role outside of practice. Your role is newly created, and you will be responsible for bringing in new systems and being able to add value to the individuals of this company. Your role will also dev Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading vehicle maintenancebusiness based in Woodbridge, committed to delivering high-quality serviceto their customers. The team are dedicated to excellence and innovation, and are seeking a dynamic i Are you a Tax professional within the Corporate or Business Tax space, and knowledge of the Property or Real Estate sectors?A highly reputable firm in London with a growing portfolio of clients within the Property space, are looking for a Business Tax Senior to join them in their success. Over the last few years they have seen continued fee revenue growth, making this an exciting time to join Are you looking to join a business where you'll be mentored, encouraged to grow professionally & personally and have the opportunity to become a fully qualified accountant?I'm recruiting for a leading manufacturing business based in Brightlingsea, committed to delivering high-quality products and services to their customers. The team are dedicated to excellence and innovation, and are seeking Are you a Tax professional, based in the UK but able to speak fluent Dutch? This could be one of the most unique roles on the market right now!The company are a Dutch Tax firm, operating on an international basis, with clients across Europe. Having gone through a significant growth phase, they are open to hiring someone on a fully remote basis from the UK, working with their clients across th .Are you a Tax professional looking to join a firm as a Personal Tax Senior, where you can report into the Partner straight away and develop you career?The company are a localised firm in East Anglia, operating as a trusted adviser to their clients in the region. Many of the Partners in the firm joined at Senior/Assistant Manager level and have progressed through their careers to now lead the All the latest blogs, news, downloads and advice from Rutherford Briant.
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
May 15, 2024
Full time
Service Desk Analyst Location: Camberley office, Riverside Way, Surrey (Office based) Job type: Full time, Permanent Telent are looking for a Service Desk Analyst (Customer Service Desk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. Our Technology Teams at Telent are committed and enterprising. You have to be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you'll do: Acting as the 1st point of contract for new incidents, requests, and queries raised by Telent customers over a wide range of platforms via the telephone, email, B2B and customer portals Responsible for ensuring that excellent customer service is provided consistently Following up actions in a timely manner Providing regular customer updates and meeting promises made Be available to work a 4 on / 4 off shift pattern (24/7 rotating shift pattern) Attend training sessions Ordering of spare parts via an internal logistics application process Booking Field Engineers / field engineering resources to customer sites Maintaining the rapport with customers by displaying a detailed understanding of their support requirements and maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers/partner vendors and escalate where necessary to ensure timely call resolution in order to achieve customer specific SLA's Understand and proactively operate the "Escalations Procedure" Consistently meet Service Desk (KPI) Key Performance Indicators as set by the Service Centre Manager/Incident Manager Schedule / Dispatch an appropriate Telent Engineers to resolve any issues or failures that our customer has, taking into account the SLA's and skill sets of the engineers Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Desk Agent) will have a natural passion for "Customer Service" and handling customer related calls / queries / problems / issues / requests - this role is a customer support focused role, that requires you to act as the first point of call for any failures, issues, faults or IT related incidents that are called in. A background in "retail" or "customer service" will be of great value for this role, although, at-the-desk training will also be provided to enhance your skills set. If you have the desire to kick-start a new career, this could be the right role for you. Service Desk Analyst - Key requirements: Retail or Customer Service experience in a demanding environment is ideal (service desk, helpdesk, retail, public sector) Computer literate and a confident user Microsoft Word, Microsoft Tools, Microsoft Outlook, Microsoft Excel Telephone based customer service / customer assistance experience Successful experience of working in a team ITIL Aware (Desirable) Telephone based customer service / customer assistance experience is a huge advantage Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Competitive starting salary + uncapped overtime options 34 days holiday / shift leave allowance, plus the option to buy or sell five days each year Company matched pension scheme A range of family friendly policies Occupational health support and well-being Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Career progression opportunities within the business - sideways and upwards! About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 14, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 Months Job Description:FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts.Queue managementGood time keeping (scheduled adherence)Contacts per day; 30 for full time. 15 for Part time.Average handling time; 8 Minutes100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare)90% quality scores targetTo deliver outstanding service by understanding users' IT and business needsTo provide centralised advice and support to customers in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the business.Provide a single point of contact for contract users.Develop and maintain rapport with end usersAble to differentiate between numerous customer applications. Skills/experience are required in detail.Good communication skillsAble to use active listening skills to know what users are asking.Proven customer service skillsPositive, enthusiastic, and supportiveAbility to work under pressure.Effective keyboard skillsAbility to take ownership of incidents and resolutions.Be able to talk and type.Good troubleshooting/ problem-solving skills.Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #
May 14, 2024
Contractor
First Line Analyst First Line Analyst Rate£15.22/HrLocationPheonix House Colliers Way, Pheonx Business park - Nottingham NG8 6AT Contract 3 Months Job Description:FG FLA 27am-7pm shift Rota:07:00 - 15:3007:30 - 16:0008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Day to day duties and expectations Call taking across multiple contracts.Queue managementGood time keeping (scheduled adherence)Contacts per day; 30 for full time. 15 for Part time.Average handling time; 8 Minutes100% contact to incident ratio - the only exceptions are what we call switchboard calls. (we only get a few a week on the desk, so very rare)90% quality scores targetTo deliver outstanding service by understanding users' IT and business needsTo provide centralised advice and support to customers in line with contractual arrangements.Flexible working approach due to working hours.Be able to deal with upset users from all levels of the business.Provide a single point of contact for contract users.Develop and maintain rapport with end usersAble to differentiate between numerous customer applications. Skills/experience are required in detail.Good communication skillsAble to use active listening skills to know what users are asking.Proven customer service skillsPositive, enthusiastic, and supportiveAbility to work under pressure.Effective keyboard skillsAbility to take ownership of incidents and resolutions.Be able to talk and type.Good troubleshooting/ problem-solving skills.Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next StageConversation with a recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #