Job Title: Recruitment Officer Location: Telford Salary: £24,000 - £30,000 per annum DOE Job Type: Permanent, Full Time Juniper are an innovative, flexible and experienced provider in delivering training solutions to individuals and businesses in Wolverhampton and throughout the Midlands. We are listed on the Governments Register of Apprenticeship Training Providers and are rated as GOOD by Ofsted in all areas of provision. Job Outline & Purpose: To recruit students onto training programmes To ensure programme is appropriate for students recruited To provide good CEIAG to students To safeguard the welfare of all students, preventing radicalisation and promoting British Values Recruitment: To undertake activities that result in students being recruited and starting on training programmes, including; marketing, outreach, contacts with local agencies, training providers and other referral sources, recruitment initiatives & attending/hosting recruitment fairs/local events/pop up shops/networking meetings etc. To have a good understanding of all provision pathways, eligibility, and student characteristics To identify barriers and support needs and compile initial support plans for students Use of social media to raise Juniper's profile Interviewing potential starts and accurately completing supporting paperwork Host information sessions for potential new starts Ensure centre start targets are met To maintain a database of referral sources and manage those relationships to gain further business To develop effective links with schools to promote Juniper pathways and Apprenticeships and support implementation of the Baker clause To support/attend local and national career events Work in partnership with the Apprenticeship Recruitment Consultants to ensure centre targets are met Manage own Outlook diary in order to meet all responsibilities and targets To identify Safeguarding issues and follow Juniper's Safeguarding and Prevent process Abilities: - Excellent communicator - To persuade & influence others and deal with conflict/challenging behaviour - To build rapport with target group - To communicate professionally with referral/support agencies - To present to groups - To "cold-call" - To work well under pressure - To work to targets & deadlines - Highly motivated - Innovative & solution focused - To remain positive, with a bubbly, engaging personality - To be persistent & tenacious - Excellent organisation skills - Competent in use of IT - To meet targets and provide a quality service to all stakeholders - Working knowledge of social media (Facebook, Twitter) Additional Information: This role profile is intended to provide a guide to the main duties and responsibilities involved in the post at the date it was drawn up; it does not provide an exhaustive list. Juniper changes to meet demands of customers and stakeholders, therefore duties within job roles are also subject to change from time-to-time. This role profile will be regularly reviewed and updated, and staff are expected to employ a flexible approach to their work to adapt to these changes. Changes made will be within the scope and grading of the post and are a common occurrence. Please click the APPLY button to send through your CV and cover letter for this role. Candidates with relevant experience and job titles of; Internal Recruiter, HR Officer, HR Admin, Talent Development Administrator, Recruitment Consultant, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator may also be considered for this role.
May 17, 2024
Full time
Job Title: Recruitment Officer Location: Telford Salary: £24,000 - £30,000 per annum DOE Job Type: Permanent, Full Time Juniper are an innovative, flexible and experienced provider in delivering training solutions to individuals and businesses in Wolverhampton and throughout the Midlands. We are listed on the Governments Register of Apprenticeship Training Providers and are rated as GOOD by Ofsted in all areas of provision. Job Outline & Purpose: To recruit students onto training programmes To ensure programme is appropriate for students recruited To provide good CEIAG to students To safeguard the welfare of all students, preventing radicalisation and promoting British Values Recruitment: To undertake activities that result in students being recruited and starting on training programmes, including; marketing, outreach, contacts with local agencies, training providers and other referral sources, recruitment initiatives & attending/hosting recruitment fairs/local events/pop up shops/networking meetings etc. To have a good understanding of all provision pathways, eligibility, and student characteristics To identify barriers and support needs and compile initial support plans for students Use of social media to raise Juniper's profile Interviewing potential starts and accurately completing supporting paperwork Host information sessions for potential new starts Ensure centre start targets are met To maintain a database of referral sources and manage those relationships to gain further business To develop effective links with schools to promote Juniper pathways and Apprenticeships and support implementation of the Baker clause To support/attend local and national career events Work in partnership with the Apprenticeship Recruitment Consultants to ensure centre targets are met Manage own Outlook diary in order to meet all responsibilities and targets To identify Safeguarding issues and follow Juniper's Safeguarding and Prevent process Abilities: - Excellent communicator - To persuade & influence others and deal with conflict/challenging behaviour - To build rapport with target group - To communicate professionally with referral/support agencies - To present to groups - To "cold-call" - To work well under pressure - To work to targets & deadlines - Highly motivated - Innovative & solution focused - To remain positive, with a bubbly, engaging personality - To be persistent & tenacious - Excellent organisation skills - Competent in use of IT - To meet targets and provide a quality service to all stakeholders - Working knowledge of social media (Facebook, Twitter) Additional Information: This role profile is intended to provide a guide to the main duties and responsibilities involved in the post at the date it was drawn up; it does not provide an exhaustive list. Juniper changes to meet demands of customers and stakeholders, therefore duties within job roles are also subject to change from time-to-time. This role profile will be regularly reviewed and updated, and staff are expected to employ a flexible approach to their work to adapt to these changes. Changes made will be within the scope and grading of the post and are a common occurrence. Please click the APPLY button to send through your CV and cover letter for this role. Candidates with relevant experience and job titles of; Internal Recruiter, HR Officer, HR Admin, Talent Development Administrator, Recruitment Consultant, Junior HR Advisor, Administrative Support, Office Administrator, Recruitment Administrator, Sales Support Administrator, Operations Assistant, Operations Executive, Sales Advisor, Client Support Administrator, Marketing Assistant, Sales Executive, Senior Administrator may also be considered for this role.
We are The Hire PlaceUK, part of the Places for People Group; we are looking fora Hire Controller to join our team. This role is a varied and interesting role whichrequires involvement in thecomplete hire process and is an opportunity tobe involved in a wide variety of the functions withinthe hire business. The primaryfunction of this role will be dealing with customers, andarranging hire and sales of goods and equipment,completing the appropriate paperwork, planning driverroutes, dealing with invoice queries, placingorders with suppliers and related tasks,along with many other duties that may be required fromtime to time. Formore information please download our jobprofile available on our website. More about you Ideally applicants should: Be able tobuild relationships with customers. Possess an excellent telephone manner. Have good organisational skills andthe ability to multitask and prioritise withina busy depot environment. Work well aspart of a team. Be able to complete paperworkquickly, neatly, and accurately. Have knowledge of MS Office includingOutlook/Word/Excel, as well asbasic mathematical ability. Have an attention to detail Possess general practical skills. Bewilling to learn and buy in to the company ethos. Have a "CanDo" attitude and be willing to take on anytask. Experience inthe hire industry is an advantage but notessential. Support and assistance are provided, and thosedisplayingthe necessary ability and commitment will have opportunities toprogress. It is an essential requirement for therole that the successful applicant possesses a drivinglicence. Thebenefits We are a large diverseand ambitious business, which will give you job security and allthe challenge you could wish for. Here people can flourish, thrive,better themselves and work in fantastic communities withinspirational colleagues and customers. We knowthat there's always more we can do to make you smile, that's why weoffer a comprehensive benefits package to help colleagues savemoney or make their lives a little bit easier which caninclude: Annual bonus Excellent holiday pay and sick pay Pension with matched contributions Training We are Placesfor People Developments, we build thousands of well-designed,innovative homes across the UK each year. When we develop newplaces, we put everything into delivering homes and neighbourhoodsthat work for the whole community. We want youto join the Places for People Group and the 11,000 other colleagueson our journey; colleagues who have helped to build, manage,maintain places that people are proud to call home and stay activein. How do we do all this? We surround ourselves with right firsttime people, customer focused people and can do people. Our peoplelive and breathe our SPIRIT values; we are the place for spiritedpeople. What'snext? If you meet the criteriaand are ready to make the next step in your career then clickapply. You will be redirected to our careers site where you candiscover more about the role, read a full job description and applydirectly to us. If you are a Places for Peoplecustomer and you're looking for support with your application,please contact our skills and employment team . If you are a recruitment agencyplease note we operate a PSL and do not take coldcalls
May 17, 2024
Full time
We are The Hire PlaceUK, part of the Places for People Group; we are looking fora Hire Controller to join our team. This role is a varied and interesting role whichrequires involvement in thecomplete hire process and is an opportunity tobe involved in a wide variety of the functions withinthe hire business. The primaryfunction of this role will be dealing with customers, andarranging hire and sales of goods and equipment,completing the appropriate paperwork, planning driverroutes, dealing with invoice queries, placingorders with suppliers and related tasks,along with many other duties that may be required fromtime to time. Formore information please download our jobprofile available on our website. More about you Ideally applicants should: Be able tobuild relationships with customers. Possess an excellent telephone manner. Have good organisational skills andthe ability to multitask and prioritise withina busy depot environment. Work well aspart of a team. Be able to complete paperworkquickly, neatly, and accurately. Have knowledge of MS Office includingOutlook/Word/Excel, as well asbasic mathematical ability. Have an attention to detail Possess general practical skills. Bewilling to learn and buy in to the company ethos. Have a "CanDo" attitude and be willing to take on anytask. Experience inthe hire industry is an advantage but notessential. Support and assistance are provided, and thosedisplayingthe necessary ability and commitment will have opportunities toprogress. It is an essential requirement for therole that the successful applicant possesses a drivinglicence. Thebenefits We are a large diverseand ambitious business, which will give you job security and allthe challenge you could wish for. Here people can flourish, thrive,better themselves and work in fantastic communities withinspirational colleagues and customers. We knowthat there's always more we can do to make you smile, that's why weoffer a comprehensive benefits package to help colleagues savemoney or make their lives a little bit easier which caninclude: Annual bonus Excellent holiday pay and sick pay Pension with matched contributions Training We are Placesfor People Developments, we build thousands of well-designed,innovative homes across the UK each year. When we develop newplaces, we put everything into delivering homes and neighbourhoodsthat work for the whole community. We want youto join the Places for People Group and the 11,000 other colleagueson our journey; colleagues who have helped to build, manage,maintain places that people are proud to call home and stay activein. How do we do all this? We surround ourselves with right firsttime people, customer focused people and can do people. Our peoplelive and breathe our SPIRIT values; we are the place for spiritedpeople. What'snext? If you meet the criteriaand are ready to make the next step in your career then clickapply. You will be redirected to our careers site where you candiscover more about the role, read a full job description and applydirectly to us. If you are a Places for Peoplecustomer and you're looking for support with your application,please contact our skills and employment team . If you are a recruitment agencyplease note we operate a PSL and do not take coldcalls
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.The role is a permanent, full-time position working remotely 48 hours per week on a '4 on / 4 off' rota basis between 6pm - 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.Why work for Lowri Beck?• Annual Salary review• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)• Company sick pay• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more• 24/7 EAP Helpline• Free on-site car parking, including free use of electric vehicle charging points• Located close to the Town Centre for public transport links• Hybrid working • Development opportunitiesKey Responsibilities• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.What we are looking for• Must be at least 18 years of age.• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.• Good level of general education (minimum GCSE level including English & Maths or equivalent).• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.• Previous experience of working night shifts would be beneficial but not an essential.• Computer literate with the ability to operate Microsoft Office.• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.• Good organisational and administrational skills.Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
May 17, 2024
Full time
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.The role is a permanent, full-time position working remotely 48 hours per week on a '4 on / 4 off' rota basis between 6pm - 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.Why work for Lowri Beck?• Annual Salary review• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)• Company sick pay• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more• 24/7 EAP Helpline• Free on-site car parking, including free use of electric vehicle charging points• Located close to the Town Centre for public transport links• Hybrid working • Development opportunitiesKey Responsibilities• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.What we are looking for• Must be at least 18 years of age.• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.• Good level of general education (minimum GCSE level including English & Maths or equivalent).• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.• Previous experience of working night shifts would be beneficial but not an essential.• Computer literate with the ability to operate Microsoft Office.• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.• Good organisational and administrational skills.Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
We are The Hire Place UK, part of the Places for People Group; we are looking for a Hire Controller to join our team. This role is a varied and interesting role which requires involvement in the complete hire process and is an opportunity to be involved in a wide variety of the functions within the hire business. The primary function of this role will be dealing with customers, and arranging hire and sales of goods and equipment, completing the appropriate paperwork, planning driver routes, dealing with invoice queries, placing orders with suppliers and related tasks, along with many other duties that may be required from time to time. For more information please download our job profile available on our website. More about you Ideally applicants should: Be able to build relationships with customers. Possess an excellent telephone manner. Have good organisational skills and the ability to multitask and prioritise within a busy depot environment. Work well as part of a team. Be able to complete paperwork quickly, neatly, and accurately. Have knowledge of MS Office including Outlook/Word/Excel, as well as basic mathematical ability. Have an attention to detail Possess general practical skills. Be willing to learn and buy in to the company ethos. Have a "Can Do" attitude and be willing to take on any task. Experience in the hire industry is an advantage but not essential. Support and assistance are provided, and those displaying the necessary ability and commitment will have opportunities to progress. It is an essential requirement for the role that the successful applicant possesses a driving licence. The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Annual bonus Excellent holiday pay and sick pay Pension with matched contributions Training We are Places for People Developments, we build thousands of well-designed, innovative homes across the UK each year. When we develop new places, we put everything into delivering homes and neighbourhoods that work for the whole community. We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with right first time people, customer focused people and can do people. Our people live and breathe our SPIRIT values; we are the place for spirited people. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
May 17, 2024
Full time
We are The Hire Place UK, part of the Places for People Group; we are looking for a Hire Controller to join our team. This role is a varied and interesting role which requires involvement in the complete hire process and is an opportunity to be involved in a wide variety of the functions within the hire business. The primary function of this role will be dealing with customers, and arranging hire and sales of goods and equipment, completing the appropriate paperwork, planning driver routes, dealing with invoice queries, placing orders with suppliers and related tasks, along with many other duties that may be required from time to time. For more information please download our job profile available on our website. More about you Ideally applicants should: Be able to build relationships with customers. Possess an excellent telephone manner. Have good organisational skills and the ability to multitask and prioritise within a busy depot environment. Work well as part of a team. Be able to complete paperwork quickly, neatly, and accurately. Have knowledge of MS Office including Outlook/Word/Excel, as well as basic mathematical ability. Have an attention to detail Possess general practical skills. Be willing to learn and buy in to the company ethos. Have a "Can Do" attitude and be willing to take on any task. Experience in the hire industry is an advantage but not essential. Support and assistance are provided, and those displaying the necessary ability and commitment will have opportunities to progress. It is an essential requirement for the role that the successful applicant possesses a driving licence. The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Annual bonus Excellent holiday pay and sick pay Pension with matched contributions Training We are Places for People Developments, we build thousands of well-designed, innovative homes across the UK each year. When we develop new places, we put everything into delivering homes and neighbourhoods that work for the whole community. We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with right first time people, customer focused people and can do people. Our people live and breathe our SPIRIT values; we are the place for spirited people. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will join a small close-knit team providing first line support to all our customers - tenants, clients, contractors and other external parties, whilst working closely with our internal teams, ensuring all maintenance tasks are managed quickly and effectively. Our business is constantly growing and, therefore, we need you to be able to demonstrate your organisational skills and teamwork experience. As this can be a heavily customer focused role we require you to have experience of giving excellent customer service as with this role you will work closely with our tenants and landlords. If you have strong Customer service or Administration experience whether that has been in a call centre or office environment, we would love to hear from you! This role has been evaluated to suit a 'hybrid' working pattern, whereby there will be the opportunity to work from home for some days each week if preferred, you will be required to attend the office full time for a minimum of 5 days for your first few weeks. Please note that this is a full time position. For more details about the role, please download the job description More about you You do not require previous experience to be successful, we ask that you have great IT skills and are willing to learn the skills you need too perform this role, if you are someone who has recently finish University and are looking for a career in the Property industry we may have the perfect role for you! Experience working within the property sector is not a requirement for this role, however here at Touchstone we strive to give you the skills to become an expert in your field by providing full support and training to ensure you are provided with the tools you need for this role. If you're looking for progression and long-term opportunities to grow, this role is a great place to start. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Training and development. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
May 17, 2024
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will join a small close-knit team providing first line support to all our customers - tenants, clients, contractors and other external parties, whilst working closely with our internal teams, ensuring all maintenance tasks are managed quickly and effectively. Our business is constantly growing and, therefore, we need you to be able to demonstrate your organisational skills and teamwork experience. As this can be a heavily customer focused role we require you to have experience of giving excellent customer service as with this role you will work closely with our tenants and landlords. If you have strong Customer service or Administration experience whether that has been in a call centre or office environment, we would love to hear from you! This role has been evaluated to suit a 'hybrid' working pattern, whereby there will be the opportunity to work from home for some days each week if preferred, you will be required to attend the office full time for a minimum of 5 days for your first few weeks. Please note that this is a full time position. For more details about the role, please download the job description More about you You do not require previous experience to be successful, we ask that you have great IT skills and are willing to learn the skills you need too perform this role, if you are someone who has recently finish University and are looking for a career in the Property industry we may have the perfect role for you! Experience working within the property sector is not a requirement for this role, however here at Touchstone we strive to give you the skills to become an expert in your field by providing full support and training to ensure you are provided with the tools you need for this role. If you're looking for progression and long-term opportunities to grow, this role is a great place to start. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Training and development. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
We currently have an exciting opportunity for a customer focused individual to join our team as a Supporter Care Advisor . You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at our National Cat Centre. In return you will receive a salary of up to £26,796 per annum plus excellent benefits. This role is on a hybrid basis, meaning a mix of working from home and at Cats Protection's National Cat Centre in Chelwood Gate, East Sussex. Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we ve improved the lives of millions of cats and transformed the way millions of people see and care for cats. The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service. Responsibilities of our Supporter Care Advisor : As our Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters. What we re looking for in our Supporter Care Advisor : - Experience working within a supporter relations or customer care environment - A keen desire to provide excellent supporter/customer care - Experience handling complex complaints and queries - Hardworking team player but also able to work independently off own initiative - Engaging and professional phone manner, excellent listening skills to build rapport and empathise - Good organisational skills and attention to detail What we can offer you: salary of up to £26,796 per annum plus excellent benefits generous annual leave entitlement life assurance scheme range of health benefits including private healthcare Employee Assistance Programme and more Through our values and behaviours we help people see the world through cats eyes. Together we can make a difference. Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Closing date: 29th May 2024 Virtual interview date: w/c 10th June 2024 Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. Please email (url removed) if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
May 17, 2024
Seasonal
We currently have an exciting opportunity for a customer focused individual to join our team as a Supporter Care Advisor . You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at our National Cat Centre. In return you will receive a salary of up to £26,796 per annum plus excellent benefits. This role is on a hybrid basis, meaning a mix of working from home and at Cats Protection's National Cat Centre in Chelwood Gate, East Sussex. Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we ve improved the lives of millions of cats and transformed the way millions of people see and care for cats. The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service. Responsibilities of our Supporter Care Advisor : As our Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters. What we re looking for in our Supporter Care Advisor : - Experience working within a supporter relations or customer care environment - A keen desire to provide excellent supporter/customer care - Experience handling complex complaints and queries - Hardworking team player but also able to work independently off own initiative - Engaging and professional phone manner, excellent listening skills to build rapport and empathise - Good organisational skills and attention to detail What we can offer you: salary of up to £26,796 per annum plus excellent benefits generous annual leave entitlement life assurance scheme range of health benefits including private healthcare Employee Assistance Programme and more Through our values and behaviours we help people see the world through cats eyes. Together we can make a difference. Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Closing date: 29th May 2024 Virtual interview date: w/c 10th June 2024 Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. Please email (url removed) if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Customer Service Advisor Burgess Hill, Temp to perm, 11.44 p/h (+ 1ph attendance bonus), Monday to Friday, alternating shifts of 9am - 6pm and 10am - 7pm, pension, holiday The Role Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Customer Service Advisors to join their dynamic team. Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this. Making outbound calls to customers to arrange delivery of prescription medications Receiving inbound calls from customers in relation to the delivery and collection of their prescription medicines Updating a centralised database with information gained within the calls Requirements We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative. Company Information Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station. Package 11.44 p/h (+ 1ph attendance bonus) (permanent salary would be 23,795 + attendance bonus of up to 2080 per year) Potential to go permanent after 12 weeks Monday to Friday 9am - 6pm Weekly pay (for the first 12 weeks) Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
May 17, 2024
Seasonal
Customer Service Advisor Burgess Hill, Temp to perm, 11.44 p/h (+ 1ph attendance bonus), Monday to Friday, alternating shifts of 9am - 6pm and 10am - 7pm, pension, holiday The Role Due to continued success, our client, a well-established outsourced contact centre, based centrally in Burgess Hill, has a fantastic opportunity for a number of Customer Service Advisors to join their dynamic team. Working alongside a team of experienced customer service representatives, you will be responsible for working on behalf of a business who deliver prescription medication to customers, making calls to schedule their deliveries and collections, and receiving calls in relation to this. Making outbound calls to customers to arrange delivery of prescription medications Receiving inbound calls from customers in relation to the delivery and collection of their prescription medicines Updating a centralised database with information gained within the calls Requirements We would expect the successful Customer Service Advisor to have excellent communication skills and an enjoyment for engaging with customers. You will be empathetic in your communication style and be comfortable speaking with sometimes vulnerable customers. Due to the nature of the work, you will need to undertake a DBS check (funded by the Company). You will be comfortable using computers and picking up new systems, with a particular ability to convey and record information accurately. Previous office experience would be ideal, but not essential as full training can be given to those with the right attitude. This role could suit someone who has worked as Customer Service Advisor, Call Centre Agent, Customer Representative. Company Information Our client are a well-established business with 20 years' experience in providing call centre operations to a wide variety of businesses. You will be joining a dynamic team and part of a business who value their staff. They are centrally located in Burgess Hill only a 3 minute walk from the mainline train station. Package 11.44 p/h (+ 1ph attendance bonus) (permanent salary would be 23,795 + attendance bonus of up to 2080 per year) Potential to go permanent after 12 weeks Monday to Friday 9am - 6pm Weekly pay (for the first 12 weeks) Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role Your role is to provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements. The role will require you to work with a customer comes first approach, the role will involve you working with a wide variety of customers and sometimes in challenging situations. This role will require you to deliver a high level of customer service to residents, acting as their main point of contact during the customers tenancy. The role is fixed term covering maternity cover until 2025. For more information please download our job profile available on our website. More about you The ideal applicant will have a passion for customer service and will have experience working in a customer focused environment, if you are a graduate who is looking to start their career in the property industry we may have the ideal opportunity for you. Training for this role is provided, you will be provided with the necessary knowledge to be successful. Do you have good organisational skills and enjoy multi-tasking if you do this may be the perfect role for you. We are looking for someone who has people first approach and is spirited. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Training and development What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
May 17, 2024
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role Your role is to provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements. The role will require you to work with a customer comes first approach, the role will involve you working with a wide variety of customers and sometimes in challenging situations. This role will require you to deliver a high level of customer service to residents, acting as their main point of contact during the customers tenancy. The role is fixed term covering maternity cover until 2025. For more information please download our job profile available on our website. More about you The ideal applicant will have a passion for customer service and will have experience working in a customer focused environment, if you are a graduate who is looking to start their career in the property industry we may have the ideal opportunity for you. Training for this role is provided, you will be provided with the necessary knowledge to be successful. Do you have good organisational skills and enjoy multi-tasking if you do this may be the perfect role for you. We are looking for someone who has people first approach and is spirited. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Training and development What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls
Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting campaign for a long-standing client. If you have call handling experience, a passion for providing excellent customer service and are looking for a new challenge, then we have a great role for you. Start Date: End of May and throughout June 2024 Salary: £12 per hour plus a competitive bonus Location: Working from home - Client is looking for advisors who can commute to office in Newcastle if required Working hours: 37.5 hours per week, 5 days per week shift pattern between Monday to Saturday, 8am - 8pm What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn £600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Customer service experience, ideally in financial services or telecommunications Call handling and complaint resolution experience Experience of upselling would be desirable Suitable work space at home with strong broadband connection Excellent communication and interpersonal skills Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word 'It's not just about what we do, but the way we do it. And it's our values that make us special.' Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
May 17, 2024
Full time
Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting campaign for a long-standing client. If you have call handling experience, a passion for providing excellent customer service and are looking for a new challenge, then we have a great role for you. Start Date: End of May and throughout June 2024 Salary: £12 per hour plus a competitive bonus Location: Working from home - Client is looking for advisors who can commute to office in Newcastle if required Working hours: 37.5 hours per week, 5 days per week shift pattern between Monday to Saturday, 8am - 8pm What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer & support with 1 Volunteering Day per year Refer a friend scheme (earn £600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Customer service experience, ideally in financial services or telecommunications Call handling and complaint resolution experience Experience of upselling would be desirable Suitable work space at home with strong broadband connection Excellent communication and interpersonal skills Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word 'It's not just about what we do, but the way we do it. And it's our values that make us special.' Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
At Places for People, we hire People, not numbers! So,if you like the sound of one of our jobs, please apply - you couldbe just who we're looking for! Of course, experience and trackrecord are important, but we're more interested in hiring someonethat embodies our People Promises. That's someone that does theright thing, is enthusiastic and motivated to grow, believes inCommunity spirit, is respectful and enjoys their work. As the UK'sleading Social Enterprise, we don't discriminate based on anyprotected attribute. In fact, we're dedicated to creating inclusiveand thriving Communities for both our Customers andEmployees. So, what are you waiting for? Join aCommunity that cares aboutyou! More about yourrole Your role is toprovide customer service to residents, in such a manner that clientexpectations and SLAs are met, whilst complying with statutory andcontractual requirements. The role will requireyou to work with a customer comes first approach, the role willinvolve you working with a wide variety of customers and sometimesin challenging situations. This role willrequire you to deliver a high level of customer service toresidents, acting as their main point of contact during thecustomers tenancy. The role isfixed term covering maternity cover until2025. For more information pleasedownload our jobprofile available on our website. More about you The ideal applicant will have a passion for customerservice and will have experience working in a customer focusedenvironment, if you are a graduate who is looking to start theircareer in the property industry we may have the ideal opportunityfor you. Training for this role is provided, you will be providedwith the necessary knowledge to besuccessful. Do you have goodorganisational skills and enjoy multi-tasking if you do this may bethe perfect role for you. We are looking forsomeone who has people first approach and is spirited. Benefits We are a large diverse and ambitious business, which willgive you all the challenge you could wishfor. We know that there's alwaysmore we can do to make you smile, that's why we offer acomprehensive benefits package with each role, yours willinclude: Competitivesalary, with a salary review yearly Trainingand development What'snext? If you meet the criteriaand are ready to make the next step in your career then clickapply. You will be redirected to our careers site where you candiscover more about the role, read a full job description and applydirectly to us. If you are a Places for Peoplecustomer and you're looking for support with your application,please contact our skills and employment team . If you are a recruitment agencyplease note we operate a PSL and do not take coldcalls
May 16, 2024
Full time
At Places for People, we hire People, not numbers! So,if you like the sound of one of our jobs, please apply - you couldbe just who we're looking for! Of course, experience and trackrecord are important, but we're more interested in hiring someonethat embodies our People Promises. That's someone that does theright thing, is enthusiastic and motivated to grow, believes inCommunity spirit, is respectful and enjoys their work. As the UK'sleading Social Enterprise, we don't discriminate based on anyprotected attribute. In fact, we're dedicated to creating inclusiveand thriving Communities for both our Customers andEmployees. So, what are you waiting for? Join aCommunity that cares aboutyou! More about yourrole Your role is toprovide customer service to residents, in such a manner that clientexpectations and SLAs are met, whilst complying with statutory andcontractual requirements. The role will requireyou to work with a customer comes first approach, the role willinvolve you working with a wide variety of customers and sometimesin challenging situations. This role willrequire you to deliver a high level of customer service toresidents, acting as their main point of contact during thecustomers tenancy. The role isfixed term covering maternity cover until2025. For more information pleasedownload our jobprofile available on our website. More about you The ideal applicant will have a passion for customerservice and will have experience working in a customer focusedenvironment, if you are a graduate who is looking to start theircareer in the property industry we may have the ideal opportunityfor you. Training for this role is provided, you will be providedwith the necessary knowledge to besuccessful. Do you have goodorganisational skills and enjoy multi-tasking if you do this may bethe perfect role for you. We are looking forsomeone who has people first approach and is spirited. Benefits We are a large diverse and ambitious business, which willgive you all the challenge you could wishfor. We know that there's alwaysmore we can do to make you smile, that's why we offer acomprehensive benefits package with each role, yours willinclude: Competitivesalary, with a salary review yearly Trainingand development What'snext? If you meet the criteriaand are ready to make the next step in your career then clickapply. You will be redirected to our careers site where you candiscover more about the role, read a full job description and applydirectly to us. If you are a Places for Peoplecustomer and you're looking for support with your application,please contact our skills and employment team . If you are a recruitment agencyplease note we operate a PSL and do not take coldcalls
At Places for People,we hire People, not numbers! So, if you like the sound of one ofour jobs, please apply - you could be just who we're looking for!Of course, experience and track record are important, but we'remore interested in hiring someone that embodies our PeoplePromises. That's someone that does the right thing, is enthusiasticand motivated to grow, believes in Community spirit, is respectfuland enjoys their work. As the UK's leading Social Enterprise we'rededicated to creating inclusive and thriving Communities for bothour Customers and Employees. So, what are youwaiting for? Join a Community that cares aboutyou! Moreabout your role You will join asmall close-knit team providing first line support to all ourcustomers - tenants, clients, contractors and other externalparties, whilst working closely with our internal teams, ensuringall maintenance tasks are managed quickly andeffectively. Our business is constantlygrowing and, therefore, we need you to be able to demonstrateyour organisational skills and teamwork experience. As this can bea heavily customer focused role we require you to have experienceof giving excellent customer service as with this role you willwork closely with our tenants and landlords. Ifyou have strong Customer service or Administration experiencewhether that has been in a call centre or office environment, wewould love to hear from you! Thisrole has been evaluated to suit a 'hybrid' working pattern, wherebythere will be the opportunity to work from home for some days eachweek if preferred, you will be required to attend the office fulltime for a minimum of 5 days for your first few weeks. Pleasenote that this is a full timeposition. For more details aboutthe role, please download the job description More about you You do not require previous experience to be successful,we ask that you have great IT skills and are willing to learn theskills you need too perform this role, if you are someone who hasrecently finish University and are looking for a career in theProperty industry we may have the perfect role for you! Experience working within the property sector is not arequirement for this role, however here at Touchstone we strive togive you the skills to become an expert in your field by providingfull support and training to ensure you are provided with the toolsyou need for this role. If you're looking for progression andlong-term opportunities to grow, this role is a great place tostart. Benefits We are a large diverse and ambitious business, which willgive you all the challenge you could wish for. We know that there's always more we can do to make yousmile, that's why we offer a comprehensive benefits package witheach role, yours will include: Competitive salary, with a salary reviewyearly Training and development. What'snext? If you meet the criteriaand are ready to make the next step in your career then clickapply. You will be redirected to our careers site where you candiscover more about the role, read a full job description and applydirectly to us. If you are a Places for Peoplecustomer and you're looking for support with your application,please contact our skills and employment team . If you are a recruitment agencyplease note we operate a PSL and do not take coldcalls
May 16, 2024
Full time
At Places for People,we hire People, not numbers! So, if you like the sound of one ofour jobs, please apply - you could be just who we're looking for!Of course, experience and track record are important, but we'remore interested in hiring someone that embodies our PeoplePromises. That's someone that does the right thing, is enthusiasticand motivated to grow, believes in Community spirit, is respectfuland enjoys their work. As the UK's leading Social Enterprise we'rededicated to creating inclusive and thriving Communities for bothour Customers and Employees. So, what are youwaiting for? Join a Community that cares aboutyou! Moreabout your role You will join asmall close-knit team providing first line support to all ourcustomers - tenants, clients, contractors and other externalparties, whilst working closely with our internal teams, ensuringall maintenance tasks are managed quickly andeffectively. Our business is constantlygrowing and, therefore, we need you to be able to demonstrateyour organisational skills and teamwork experience. As this can bea heavily customer focused role we require you to have experienceof giving excellent customer service as with this role you willwork closely with our tenants and landlords. Ifyou have strong Customer service or Administration experiencewhether that has been in a call centre or office environment, wewould love to hear from you! Thisrole has been evaluated to suit a 'hybrid' working pattern, wherebythere will be the opportunity to work from home for some days eachweek if preferred, you will be required to attend the office fulltime for a minimum of 5 days for your first few weeks. Pleasenote that this is a full timeposition. For more details aboutthe role, please download the job description More about you You do not require previous experience to be successful,we ask that you have great IT skills and are willing to learn theskills you need too perform this role, if you are someone who hasrecently finish University and are looking for a career in theProperty industry we may have the perfect role for you! Experience working within the property sector is not arequirement for this role, however here at Touchstone we strive togive you the skills to become an expert in your field by providingfull support and training to ensure you are provided with the toolsyou need for this role. If you're looking for progression andlong-term opportunities to grow, this role is a great place tostart. Benefits We are a large diverse and ambitious business, which willgive you all the challenge you could wish for. We know that there's always more we can do to make yousmile, that's why we offer a comprehensive benefits package witheach role, yours will include: Competitive salary, with a salary reviewyearly Training and development. What'snext? If you meet the criteriaand are ready to make the next step in your career then clickapply. You will be redirected to our careers site where you candiscover more about the role, read a full job description and applydirectly to us. If you are a Places for Peoplecustomer and you're looking for support with your application,please contact our skills and employment team . If you are a recruitment agencyplease note we operate a PSL and do not take coldcalls
Employment Law Advisor Contact: Permanent Location: Manchester City Centre (fully on-site) Salary: £30,000 - £35,000 DOE Hours: Office hours, Monday to Friday Interview: 1 stage, in person This exciting role is working for a well-known and established HR consultancy in the heart of Manchester and requires you to work in a team providing legally compliant solutions to clients via telephone in all aspect click apply for full job details
May 16, 2024
Full time
Employment Law Advisor Contact: Permanent Location: Manchester City Centre (fully on-site) Salary: £30,000 - £35,000 DOE Hours: Office hours, Monday to Friday Interview: 1 stage, in person This exciting role is working for a well-known and established HR consultancy in the heart of Manchester and requires you to work in a team providing legally compliant solutions to clients via telephone in all aspect click apply for full job details
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
May 16, 2024
Full time
Are you passionate, customer-focused professional with exceptional comminucation skills? We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join our hard-working, busy but friendly customer service team. You'll be a people person with a friendly, flexible approach and be organised and articulate with great communication skills. To be successful in this role you'll have an engaging personality, be able to remain calm under pressure and you'll be highly passionate about your role working towards both your own and business targets and of course you'll have great PC skills. You'll have experience in a contact centre environment or have experience in customer service you will be the first point of contact in answering inbound calls, answering queries via Live chat or emails in our busy call centre ensuring that our customer is at the heart of everything you do to help us improve our overall customer experience. Benefits 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme - a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App - for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva - an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities Respond to all telephone-based enquiries from our online and land-based customers Respond to all email contact from our online and land-based customers Respond to all Live Chat contact from our online and land-based customers You will need to understand all promotions and policy and procedures to ensure you handle and resolve all customer contact correctly You will deliver outbound calls/ email campaigns, this could include customer satisfactory surveys or Trust Pilot reviews To strive toward the achievement of Key performance Indicators for the customer service department Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport and closing communication) Demonstrate whilst handling customer contact that you put the customer at the heart of what you do daily, ensuring you take personal accountability in resolving customer queries effectively and in a timely manner You will ensure that all customers receive a consistent and maintain a high standard in service standards through the quality of verbal, written communications You will be responsible for responding to social media comments to ensure that our customer queries are responded to in line with our brand tone You must ensure that all written communication in customers cases is recorded to a high standard You will ensure that all escalated enquiries are referred to the relevant department ensuring that all relevant information is captured for a speedy resolution Identify and support all customers in relation to Safer Gambling tools, escalation to our Player Protection Team is provided at the appropriate times with accurate case notes recorded You will be the first point of contact in complaint handling so priding yourself in delivering the best outcome for our customers is critical. You will be key in identifying the root causes, help create effective resolutions for our customers and ensuring that we can resolve complaints and service delivery and standards matter to us Be passionate about being the best you can be and want to achieve targets and deliver outstanding service to our customers A strong member of the team with the working ability to embrace the culture of Buzz Bingo core values and demonstrate them daily within the customer service team Provide valuable insights to the business on key trends on customer contacts and highlight any potential technical issues that are impacting the customer journey as your voice matters to us Your knowledge and experience Previous experience working within the bingo industry or other similar roles with a passion for service! You must have 2 years' experience in a face-to-face customer service role Working in a customer service office, call centre is hugely important for this role You must have experience working in a fast-paced customer service environment Skills You must be articulate through written and verbal communication You must be tech savvy as you will use many technical systems A clear communicator with the ability to stay calm under pressure Ability to adapt quickly in a positive way Your great at building rapport with others You must have excellent organisation skills and attention to detail is critical Our customer service team are contracted to work 40 hours per week working shifts between Sunday - Saturday, on a rotating shift pattern 9:30am - 10pm Position 1 Shift Pattern will be:Week 1 - Mon - 11am to 10pm, Wed 9:30am to 8:30pm, Thu 11am to 10pm, Sat 9:30am to 8:30pmWeek 2 - Sun 9:30am to 8:30pm, Mon 11am to 10pm, Wed 9:30am -8:30pm, 11am to 10pm Position 2 will be:Fully Flexible 8hrs per day, 5 days out of 7. We operate across all Bank Holidays.
6 Months Fixed Term Contract, hybrid working after the initial 6 week training and induction programme. £17.79 per hour PAYE and £23.40 Umbrella. A leading player in the automotive is seeking to appoint a team of experienced customer service advisors to work on a 6 month project as Client Experience Advisors. When working in the office, the normal working days are Tuesdays and Wednesdays. The roles are working in a call centre environment and call centre experience is preferred, not essential. The role involves making outbound calls to existing customers to inform them of upcoming planned maintenance to their vehicles. The role also involves dealing with UK dealerships. Strong communication skills are essential, as is strong stakeholder management skills and the ability to make quick and accurate decisions in a fast paced environment. Please apply in the first instance and any questions please contact Catherine at Sarah Harvey Recruitment.
May 16, 2024
Contractor
6 Months Fixed Term Contract, hybrid working after the initial 6 week training and induction programme. £17.79 per hour PAYE and £23.40 Umbrella. A leading player in the automotive is seeking to appoint a team of experienced customer service advisors to work on a 6 month project as Client Experience Advisors. When working in the office, the normal working days are Tuesdays and Wednesdays. The roles are working in a call centre environment and call centre experience is preferred, not essential. The role involves making outbound calls to existing customers to inform them of upcoming planned maintenance to their vehicles. The role also involves dealing with UK dealerships. Strong communication skills are essential, as is strong stakeholder management skills and the ability to make quick and accurate decisions in a fast paced environment. Please apply in the first instance and any questions please contact Catherine at Sarah Harvey Recruitment.
Job Title: Customer Service Advisor Contract Type: Permanent Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Location: Carlisle Working Pattern: Rotation 7Week Mon Tues Wed Thur Fri Sat Sun1 09:30 - 14 30 - 14 30 - 14 30 - 14 30 - 14:30 Rest Day Rest Day2 09:30 - 14 30 - 14 30 - 14 30 - 14 30 - 14:30 Rest Day Rest Day3 Rest Day 09:30 - 14 30 - 14 30 - 14:30 Rest Day 16:00 - 21 00 - 21 30 - 14:30 Rest Day 09:30 - 14 30 - 14 30 - 14:30 Rest Day 08:00 - 13:00 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Customer Service Advisor. You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Finally, you will provide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. About you We are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment. The ideal candidate will be IT literate and have good written and verbal communication skills. This role will require someone who is an active listener and able to support our customers. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deal with all service enquiries to Riverside through a variety of media (phone, text, email and web). Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.Identification and processing of applications for housing and transfers and exchanges using the system and avenue appropriate for the specific location and request type. Raise rent account issues, handling rent account enquiries, making payment agreements, taking payments, setting up direct debits, providing advice, carrying out welfare benefit checks and calculations and making referrals or recommendations. Provide advice and assistance on housing management issues including tenancy matters such as transfers, joint tenancies and successions; information on neighbourhood management and environmental issues and local neighbourhood initiatives. Manage contacts regarding ASB including listening sympathetically, assessing appropriate advice to be given based on history and information provided by caller, recording of report on HUB database and referring to specific local specialist or external agency. No Second Night Out contacts to be handled by eliciting and noting required information to ensure safe and prompt interaction from site based team. Identify through customer interaction or direct request the need for an aid or adaptation, the level of adaptation required and provide advice, order adaptation or make referral as is appropriate. Provide advice and information on Home Ownership properties available
May 16, 2024
Full time
Job Title: Customer Service Advisor Contract Type: Permanent Salary: £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Location: Carlisle Working Pattern: Rotation 7Week Mon Tues Wed Thur Fri Sat Sun1 09:30 - 14 30 - 14 30 - 14 30 - 14 30 - 14:30 Rest Day Rest Day2 09:30 - 14 30 - 14 30 - 14 30 - 14 30 - 14:30 Rest Day Rest Day3 Rest Day 09:30 - 14 30 - 14 30 - 14:30 Rest Day 16:00 - 21 00 - 21 30 - 14:30 Rest Day 09:30 - 14 30 - 14 30 - 14:30 Rest Day 08:00 - 13:00 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Customer Service Advisor. You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Finally, you will provide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. About you We are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment. The ideal candidate will be IT literate and have good written and verbal communication skills. This role will require someone who is an active listener and able to support our customers. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deal with all service enquiries to Riverside through a variety of media (phone, text, email and web). Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database. Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.Identification and processing of applications for housing and transfers and exchanges using the system and avenue appropriate for the specific location and request type. Raise rent account issues, handling rent account enquiries, making payment agreements, taking payments, setting up direct debits, providing advice, carrying out welfare benefit checks and calculations and making referrals or recommendations. Provide advice and assistance on housing management issues including tenancy matters such as transfers, joint tenancies and successions; information on neighbourhood management and environmental issues and local neighbourhood initiatives. Manage contacts regarding ASB including listening sympathetically, assessing appropriate advice to be given based on history and information provided by caller, recording of report on HUB database and referring to specific local specialist or external agency. No Second Night Out contacts to be handled by eliciting and noting required information to ensure safe and prompt interaction from site based team. Identify through customer interaction or direct request the need for an aid or adaptation, the level of adaptation required and provide advice, order adaptation or make referral as is appropriate. Provide advice and information on Home Ownership properties available
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
May 16, 2024
Full time
Head of Customer Service Orpington £45,000 - £50,000 + bonus and bens Company Overview Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the "family feel" culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment. Job Purpose: We are creating a new position of Head of Customer Service to help us measure and continually improve our customer experience. The position reports to the Group Service Director. As our organisation expands, your leadership will extend to a team of Service Managers, mirroring the growth of the business. Your role will require strong interpersonal skills, positivity, exceptional organisational abilities, and a proven track record in people management. As the Head of Customer Service, your primary responsibility will involve overseeing the customer service efforts of each Service Manager and their respective teams. This includes actively measuring, monitoring, and steering the customer service strategies to ensure alignment with our organisational goals and objectives. Responsibilities: Team Leadership: Day to day Leading and managing a select team of Service Managers, ensuring they are motivated, trained, and equipped to deliver exceptional service to customers. Setting Service Standards: Establishing and maintaining service standards and protocols to ensure consistency and quality in our customer interactions. Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. Monitoring Performance (KPI's): Monitoring team performance metrics such as response times, resolution rates, customer satisfaction scores, and other key performance indicators (KPIs), and taking corrective actions as needed. Training and Development: Providing ongoing training, coaching, and feedback to our customer service advisors to improve their skills and performance. (Auditing or recorded calls & emails) Process Improvement: Working with the Head of P&P in Identifying areas for process improvement in customer service operations and implementing changes to enhance efficiency and effectiveness. Building Customer Relationships: Building strong relationships with key customers, understanding their needs and preferences, and advocating for their interests within the organization. (Working with the Priority Desk Manager to achieve this.) Customer Feedback Analysis: Analysing customer feedback, surveys, and data to identify trends, patterns, and areas for improvement in products, services, or processes. Cross-functional Collaboration: Collaborating with other departments such as sales, credit control, Installation, and operations to address customer needs and improve overall customer experience. Help develop a customer retention strategy based on data analysis, customer feedback & staff feedback. Driving a positive Culture, and being a positive role model for the department and our business Overall, the Head of Customer Service plays a critical role in driving customer satisfaction, loyalty, and retention by ensuring that the customer service team delivers exceptional service and support at every touchpoint. Skills and Experience: +5 years' recent experience in a customer service / contact centre management position. Excellent customer service skills Excellent communication skills The ability to analyse data, draw conclusions and implement process changes as directed by the results of the data analysis Strong conflict resolution/negotiating skills Coaching and staff training experience Empathy and patience Knowledge/Experience of Microsoft Dynamics 365/NPS is an advantage but not essential Knowledge of the Security Industry/systems is an advantage but not essential Salary and Benefits: In return, you have the chance to work for a successful, growing NSI gold and BAFE approved company with a great reputation in the fire alarm/security industry. Competitive basic salary plus bonus Pension Up to 25 days holiday plus bank holidays and attendance bonus of 1 day BUPA Health & Safety and an employee assistance program Career progression opportunities Staff referral scheme Company Sick Pay Rewards & recognition programmes Ongoing training Company events Standard working hours are 8.30am-5.00pm Monday to Friday. Please be aware all successful candidates will need a full driving license and will have to undergo relevant security checks by NSSA standards Job Types: Full-time, Permanent
Join Our Team: Management Consultant in Business Transformation Solutions (BTS) at Schroders Schroders is not just a global investment manager; we're a historic institution that has been adapting and growing for over 200 years. Our mission is to help our clients invest to meet their goals, fulfill their ambitions, and prepare for the future. With around 6,500 employees spread across six continents, we're dedicated to fostering prosperity for our clients and society at large. In 2018, we established our new headquarters in the heart of London's financial centre, ensuring we're at the nexus of innovation and close to our clients. It's here that our Business Transformation Solutions (BTS) team operates as Schroders' internal powerhouse for management consultancy, offering strategic solutions across the Schroders Group. We're looking for a seasoned Management Consultant to join our BTS team and contribute to shaping the future of Schroders through strategic solutions and business transformation. What You'll Do: As a vital member of the BTS team, you'll: Lead and Support Strategic Initiatives: From strategy and business model design to target operating models and large-scale transformations, you'll play a pivotal role in steering Schroders towards operational excellence. Champion Change Management: Develop business cases, influence strategic initiatives, and ensure the successful delivery of transformation projects. Advance Business Architecture: Utilize and enhance Schroders' business architecture to align, accelerate, and de-risk changes to our operating model. Foster People Transformation: Lead initiatives focused on organizational design, communication, and change support, ensuring our team is equipped for the future. Who You Are: Experienced: With over 7 years in consultancy or a high-performing analyst role within investment management, you're ready to take on complex assignments. Knowledgeable: Your deep understanding of the investment management landscape, from front to back office, enables you to drive significant change. Strategic: Your analytical mind and strategic thinking skills allow you to distill complex information into clear, actionable insights. Collaborative: A team player at heart, you build strong relationships across the organization, establishing yourself as a trusted advisor. Communicative: With the ability to present to C-suite and senior stakeholders, your communication skills are second to none. Your Qualifications: Essential: Deep experience in investment management and consultancy, with a track record of leading significant change initiatives. Desirable: A minimum of a first/Bachelor's degree, with higher-level qualifications (e.g., CIMA, CFA) and relevant change management certifications being advantageous. Join Us: At Schroders, we believe in the power of diversity and inclusion to drive better decisions and outcomes. We're committed to being an equal opportunities employer, welcoming applicants regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics. Are you ready to shape the future of investment management? Apply now to become a Management Consultant in our Business Transformation Solutions team. My Profile Create and manage profiles for future opportunities. For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA): SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA's EEO POLICY STATEMENT . If you'd like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER , EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING .
May 16, 2024
Full time
Join Our Team: Management Consultant in Business Transformation Solutions (BTS) at Schroders Schroders is not just a global investment manager; we're a historic institution that has been adapting and growing for over 200 years. Our mission is to help our clients invest to meet their goals, fulfill their ambitions, and prepare for the future. With around 6,500 employees spread across six continents, we're dedicated to fostering prosperity for our clients and society at large. In 2018, we established our new headquarters in the heart of London's financial centre, ensuring we're at the nexus of innovation and close to our clients. It's here that our Business Transformation Solutions (BTS) team operates as Schroders' internal powerhouse for management consultancy, offering strategic solutions across the Schroders Group. We're looking for a seasoned Management Consultant to join our BTS team and contribute to shaping the future of Schroders through strategic solutions and business transformation. What You'll Do: As a vital member of the BTS team, you'll: Lead and Support Strategic Initiatives: From strategy and business model design to target operating models and large-scale transformations, you'll play a pivotal role in steering Schroders towards operational excellence. Champion Change Management: Develop business cases, influence strategic initiatives, and ensure the successful delivery of transformation projects. Advance Business Architecture: Utilize and enhance Schroders' business architecture to align, accelerate, and de-risk changes to our operating model. Foster People Transformation: Lead initiatives focused on organizational design, communication, and change support, ensuring our team is equipped for the future. Who You Are: Experienced: With over 7 years in consultancy or a high-performing analyst role within investment management, you're ready to take on complex assignments. Knowledgeable: Your deep understanding of the investment management landscape, from front to back office, enables you to drive significant change. Strategic: Your analytical mind and strategic thinking skills allow you to distill complex information into clear, actionable insights. Collaborative: A team player at heart, you build strong relationships across the organization, establishing yourself as a trusted advisor. Communicative: With the ability to present to C-suite and senior stakeholders, your communication skills are second to none. Your Qualifications: Essential: Deep experience in investment management and consultancy, with a track record of leading significant change initiatives. Desirable: A minimum of a first/Bachelor's degree, with higher-level qualifications (e.g., CIMA, CFA) and relevant change management certifications being advantageous. Join Us: At Schroders, we believe in the power of diversity and inclusion to drive better decisions and outcomes. We're committed to being an equal opportunities employer, welcoming applicants regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics. Are you ready to shape the future of investment management? Apply now to become a Management Consultant in our Business Transformation Solutions team. My Profile Create and manage profiles for future opportunities. For applicants applying for positions with Schroder Investment Management North America Inc. (SIMNA): SIMNA endeavors to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the SIMNA HR Team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SIMNA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please view SIMNA's EEO POLICY STATEMENT . If you'd like more information on your EEO rights under US law, please view EEO IS THE LAW POSTER , EEO IS THE LAW POSTER SUPPLEMENT and PAY TRANSPARENCY POSTING .
The opportunity to work for a reputable company in birmingham has become available for a part time Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients. Customer Service Advisor Temporary 16ph paid weekly via umbrella Monday to Friday - 22.5hr week Birmingham City Centre As a Customer Service Advisor your key responsibilities will be to: Ensure that resources are allocated between in-house and external resources to prevent duplicate labour Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Advisor role, you will have previous experience: In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer In a fast paced, performance based role In a maintenance or facilities background The benefits of this Customer Service Advisor role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 16, 2024
Contractor
The opportunity to work for a reputable company in birmingham has become available for a part time Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients. Customer Service Advisor Temporary 16ph paid weekly via umbrella Monday to Friday - 22.5hr week Birmingham City Centre As a Customer Service Advisor your key responsibilities will be to: Ensure that resources are allocated between in-house and external resources to prevent duplicate labour Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Advisor role, you will have previous experience: In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer In a fast paced, performance based role In a maintenance or facilities background The benefits of this Customer Service Advisor role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
Call East Advisors Your new company: Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region. We can help patients who need non-emergency transport to and from hospitals, treatment centres and other similar facilities.We can also provide transport for people who can't travel unaided because of their medical condition or frailty. Your new role: The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part-time or bank staff) will be available to work weekends, and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. What you'll need to succeed: Confident phone manner Polite, patient, be able to deal with numerous emergency situations. Computer-literate Be able to work a variety of shift patterns Be able to start work in June Have a strong educational background 4-weeks of full training (no holidays during this time) What you'll get in return If provided with a uniform, then keep it clean and tidy and look smart and professional at all times. Great rates of hourly pay Supportive team On the job training is provided. Holiday pay What you need to do now Call Kim on or email your updated CV. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 16, 2024
Seasonal
Call East Advisors Your new company: Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region. We can help patients who need non-emergency transport to and from hospitals, treatment centres and other similar facilities.We can also provide transport for people who can't travel unaided because of their medical condition or frailty. Your new role: The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part-time or bank staff) will be available to work weekends, and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services. What you'll need to succeed: Confident phone manner Polite, patient, be able to deal with numerous emergency situations. Computer-literate Be able to work a variety of shift patterns Be able to start work in June Have a strong educational background 4-weeks of full training (no holidays during this time) What you'll get in return If provided with a uniform, then keep it clean and tidy and look smart and professional at all times. Great rates of hourly pay Supportive team On the job training is provided. Holiday pay What you need to do now Call Kim on or email your updated CV. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
ADULT SUPPORT WORKER- CHESTERFIELD Your new company Our client offers person-centred, independent living options across the whole care pathway - including outreach support to access the community, various supported living options and supporting those with complex physical, learning or mental health needs and developmental disorders. Every person they support has their own tenancy agreement and their own from door - the emphasis is on delivering support that is grounded in the individuals needs, wishes and aspirations of the person receiving it. The organisation pride themselves on positive risk-taking and working in a person-centred way at all times. Your new role To provide support to individuals in order to enable them to achieve as much independence and autonomy as possible and participate in a wide range of experiences of their choosing. All employees in this role are required to be vigilant and proactive in reporting any safeguarding concerns they may have about vulnerable individuals in their care. This includes reporting concerns about abuse, neglect, and exploitation, as well as concerns about the general wellbeing of vulnerable individuals. As such, Area Managers, Team Managers, and Support Workers must be fully aware of their responsibility. What you'll need to succeed A minimum of 1 year's experience working as a Support Worker, we will consider experience with various client groups or lived experience that is recent. Job Description Support and Care Support individuals to lead a full and active life in line with their wishes and choices, considering their assessed needs. Get to know people as individuals, what is important to them, how they want to be supported and what they want to achieve. Have a flexible and innovative approach to facilitating and supporting the people who use our service in decision-making, promoting choice and involvement at all times. Provide individuals with emotional support when needed whilst maintaining a person-centred approach with all aspects of individuals' support, adapting to their different individual needs. Support individuals to participate in their chosen activities and to access other services and facilities within their community. Support individuals in achieving their outcomes in the way that they choose. Support individuals to maintain and extend an appropriate circle of support (friends, family etc) in accordance with their wishes. Support individuals to manage their finances responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures. Support individuals to manage their medication responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures and following any other relevant guidance provided by health professionals. In registered services, NICE guidelines will also apply. Support individuals to maintain a clean and safe environment appropriate to their needs. Team Working Work positively with others who have a role in the life of those we support, both within and outside the organisation. Provide an informal point of contact for those in the service user's circle of support (e.g. families, social workers) Contribute to positive team-work, ensuring consistency by following, reviewing and updating agreed support plans. Attend and participate in individuals' reviews as required. Attend and participate in regular individual and group supervisions, implementing agreed action plans. Contribute to a working environment that enables new and existing staff to feel valued and able to seek guidance if needed. Work positively with colleagues in order to ensure difficulties are resolved as a team (e.g. staffing services) Ensure communication is positive and professional at all times, whether spoken or written Present the service in a positive light and be proactive in making suggestions for how to improve the service. Planning, Organising and Recording Ensure relevant records are accurately maintained and completed in a timely manner consistent with organisational policies and procedures. Accurately report and record any incidents and accidents to the appropriate persons, in line with policy and procedures including the use of ERIC (Eden Recording Information Collecting system) Maintain accurate finance records for individuals in line with organisational guidelines, policies and procedures. Accurately report and record any issues related to the care and support of individuals in order to effectively monitor their health and wellbeing, in line with regulatory requirements. Participate in the assessment, planning, implementation and evaluation of support and care plans in partnership with individuals and others involved in their support. Health and Safety Be familiar with and work within the health and safety policy and procedures, following agreed risk assessments and risk management plans. Be responsible for complying with Health and Safety regulations and have regard for the health, safety and welfare of self and others. Conduct fire drills and test alarms, smoke detectors and other safety equipment as required. Ensure Health and Safety folders are accurately completed in a timely manner. Report any issues, incidents or concerns in respect of Health and Safety to the line manager or local Health and Safety Advisor. Use PPE (Personal Protective Equipment) provided in line with guidance and training at all times as appropriate. Use all other equipment in accordance with manufacturer's instructions and organisational guidelines and training. What you'll get in return Comprehensive Induction Programme including paid time to attend Competitive rates of pay Pension Continuous learning and development opportunities, including access to bespoke training Health cash back scheme 28 days annual leave for full-time employees increases to a maximum of 30 days based on length of service Additionally, one day annual leave for your birthday! £500 recommend a friend scheme Apprenticeships in Health & Social Care, Business Leadership & Management Opportunities to develop through our Leadership Development Programme #
May 16, 2024
Full time
ADULT SUPPORT WORKER- CHESTERFIELD Your new company Our client offers person-centred, independent living options across the whole care pathway - including outreach support to access the community, various supported living options and supporting those with complex physical, learning or mental health needs and developmental disorders. Every person they support has their own tenancy agreement and their own from door - the emphasis is on delivering support that is grounded in the individuals needs, wishes and aspirations of the person receiving it. The organisation pride themselves on positive risk-taking and working in a person-centred way at all times. Your new role To provide support to individuals in order to enable them to achieve as much independence and autonomy as possible and participate in a wide range of experiences of their choosing. All employees in this role are required to be vigilant and proactive in reporting any safeguarding concerns they may have about vulnerable individuals in their care. This includes reporting concerns about abuse, neglect, and exploitation, as well as concerns about the general wellbeing of vulnerable individuals. As such, Area Managers, Team Managers, and Support Workers must be fully aware of their responsibility. What you'll need to succeed A minimum of 1 year's experience working as a Support Worker, we will consider experience with various client groups or lived experience that is recent. Job Description Support and Care Support individuals to lead a full and active life in line with their wishes and choices, considering their assessed needs. Get to know people as individuals, what is important to them, how they want to be supported and what they want to achieve. Have a flexible and innovative approach to facilitating and supporting the people who use our service in decision-making, promoting choice and involvement at all times. Provide individuals with emotional support when needed whilst maintaining a person-centred approach with all aspects of individuals' support, adapting to their different individual needs. Support individuals to participate in their chosen activities and to access other services and facilities within their community. Support individuals in achieving their outcomes in the way that they choose. Support individuals to maintain and extend an appropriate circle of support (friends, family etc) in accordance with their wishes. Support individuals to manage their finances responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures. Support individuals to manage their medication responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures and following any other relevant guidance provided by health professionals. In registered services, NICE guidelines will also apply. Support individuals to maintain a clean and safe environment appropriate to their needs. Team Working Work positively with others who have a role in the life of those we support, both within and outside the organisation. Provide an informal point of contact for those in the service user's circle of support (e.g. families, social workers) Contribute to positive team-work, ensuring consistency by following, reviewing and updating agreed support plans. Attend and participate in individuals' reviews as required. Attend and participate in regular individual and group supervisions, implementing agreed action plans. Contribute to a working environment that enables new and existing staff to feel valued and able to seek guidance if needed. Work positively with colleagues in order to ensure difficulties are resolved as a team (e.g. staffing services) Ensure communication is positive and professional at all times, whether spoken or written Present the service in a positive light and be proactive in making suggestions for how to improve the service. Planning, Organising and Recording Ensure relevant records are accurately maintained and completed in a timely manner consistent with organisational policies and procedures. Accurately report and record any incidents and accidents to the appropriate persons, in line with policy and procedures including the use of ERIC (Eden Recording Information Collecting system) Maintain accurate finance records for individuals in line with organisational guidelines, policies and procedures. Accurately report and record any issues related to the care and support of individuals in order to effectively monitor their health and wellbeing, in line with regulatory requirements. Participate in the assessment, planning, implementation and evaluation of support and care plans in partnership with individuals and others involved in their support. Health and Safety Be familiar with and work within the health and safety policy and procedures, following agreed risk assessments and risk management plans. Be responsible for complying with Health and Safety regulations and have regard for the health, safety and welfare of self and others. Conduct fire drills and test alarms, smoke detectors and other safety equipment as required. Ensure Health and Safety folders are accurately completed in a timely manner. Report any issues, incidents or concerns in respect of Health and Safety to the line manager or local Health and Safety Advisor. Use PPE (Personal Protective Equipment) provided in line with guidance and training at all times as appropriate. Use all other equipment in accordance with manufacturer's instructions and organisational guidelines and training. What you'll get in return Comprehensive Induction Programme including paid time to attend Competitive rates of pay Pension Continuous learning and development opportunities, including access to bespoke training Health cash back scheme 28 days annual leave for full-time employees increases to a maximum of 30 days based on length of service Additionally, one day annual leave for your birthday! £500 recommend a friend scheme Apprenticeships in Health & Social Care, Business Leadership & Management Opportunities to develop through our Leadership Development Programme #