Store Manager , West One Shopping Centre, Location - London JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values , so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers WE ARE LOOKING FOR Store Manager YOU WILL BE Delivering excellent customer service to ensure high levels of customer satisfaction Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store. Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities Ensuring the team are continuously motivated and working together Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable Monitoring inventory levels and ordering new items Scheduling and managing the rota, ensuring there are enough manpower Ensuring the quality standards in customer service and health and safety are maintained Maintain the stability and reputation of the store Develop a passionate working environment and help our bubble baristas to constantly grow and improve Build, develop and maintain a high performing team Responding to customer complaints/concerns in a professional manner Training and educating your team on making drink processes and policies Managing and creating content for TikTok in your branch Completing reasonable tasks assigned by the company YOU ARE Minimum 1-2 years' experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry Able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Strong leadership and customer management abilities Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WE WILL Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family Treat you to free bubble tea drinks Offer you staff discount scheme on our tasty bubble tea drinks Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible
May 16, 2024
Full time
Store Manager , West One Shopping Centre, Location - London JOIN US! BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values , so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place! OUR MISSION Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers WE ARE LOOKING FOR Store Manager YOU WILL BE Delivering excellent customer service to ensure high levels of customer satisfaction Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store. Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities Ensuring the team are continuously motivated and working together Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable Monitoring inventory levels and ordering new items Scheduling and managing the rota, ensuring there are enough manpower Ensuring the quality standards in customer service and health and safety are maintained Maintain the stability and reputation of the store Develop a passionate working environment and help our bubble baristas to constantly grow and improve Build, develop and maintain a high performing team Responding to customer complaints/concerns in a professional manner Training and educating your team on making drink processes and policies Managing and creating content for TikTok in your branch Completing reasonable tasks assigned by the company YOU ARE Minimum 1-2 years' experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry Able to work flexible hours, including evenings, weekends or holidays Legally eligible to work in the UK An energetic person with positive thinking, with a 'can do' attitude Strong leadership and customer management abilities Maintain regular and consistent attendance and punctuality Willing to learn new skills and share your knowledge with our customers & the team WE WILL Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family Treat you to free bubble tea drinks Offer you staff discount scheme on our tasty bubble tea drinks Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible
About the opportunity Here at Poundland we have an exciting new role for an Employee Relations Manager to lead our thriving and energetic Employee Relations team, based at our Customer Support Centre in Walsall. In this role, you'll report to the Colleague Experience and Culture Manager, supporting them in championing our people strategy. You'll need to be a leader able to develop and coach a team of seven employee relations advisors who support our Retail and Head office colleagues. We're looking for someone who is adaptable and a people person. This person will provide leadership on employee relations- employee related issues, maintain and update policies in line with legislation, and drive efficiency and meet SLAs. Experience with data and metrics is important. This is a Hybrid role, providing you with the flexibility of working up to three days in our Customer Support Centre and the option to work the remaining days from either home or a store. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Your Impact and Responsibilities Ability to challenge proactively and provide recommendations and solutions on a range of matters. Problem-solving and analytical skills. Excellent communication skills, both written and verbal Resilient when dealing with difficult and complex matters. Able to work autonomously and shape an agenda, prioritising the most critical matters. Ability to think on your feet, be agile to recognise and change direction where appropriate. Skills and Knowledge You will ideally be fully CIPD qualified or working toward this. A Strong ER background in a fast-paced, agile organisation with a degree of complexity in the operating model. Comprehensive knowledge of employment legislation and best practice approach. Excellent understanding of knowledge application in a retail environment. Previous experience in managing and leading an ER Advisory function spanning multiple areas of a business. Experience influencing senior stakeholders utilising various approaches to successfully implement new ideas and changes to legislation. At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today! Why Choose Us: Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free. Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks. Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs. My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important. Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement. About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros By living our behaviours every day, we've created a land which is fun, friendly and full of surprises - a place where our people can truly be the best version of themselves!
May 14, 2024
Full time
About the opportunity Here at Poundland we have an exciting new role for an Employee Relations Manager to lead our thriving and energetic Employee Relations team, based at our Customer Support Centre in Walsall. In this role, you'll report to the Colleague Experience and Culture Manager, supporting them in championing our people strategy. You'll need to be a leader able to develop and coach a team of seven employee relations advisors who support our Retail and Head office colleagues. We're looking for someone who is adaptable and a people person. This person will provide leadership on employee relations- employee related issues, maintain and update policies in line with legislation, and drive efficiency and meet SLAs. Experience with data and metrics is important. This is a Hybrid role, providing you with the flexibility of working up to three days in our Customer Support Centre and the option to work the remaining days from either home or a store. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Your Impact and Responsibilities Ability to challenge proactively and provide recommendations and solutions on a range of matters. Problem-solving and analytical skills. Excellent communication skills, both written and verbal Resilient when dealing with difficult and complex matters. Able to work autonomously and shape an agenda, prioritising the most critical matters. Ability to think on your feet, be agile to recognise and change direction where appropriate. Skills and Knowledge You will ideally be fully CIPD qualified or working toward this. A Strong ER background in a fast-paced, agile organisation with a degree of complexity in the operating model. Comprehensive knowledge of employment legislation and best practice approach. Excellent understanding of knowledge application in a retail environment. Previous experience in managing and leading an ER Advisory function spanning multiple areas of a business. Experience influencing senior stakeholders utilising various approaches to successfully implement new ideas and changes to legislation. At Poundland & Dealz, we don't just offer products at amazing prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our colleagues to be the best versions of themselves while making a meaningful impact on the communities we serve, so apply today! Why Choose Us: Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue CIPD Level 5 through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free. Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks. Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family's needs. My Staff Shop: Gain exclusive discounts through our 'My Staff Shop' portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day's holiday because we believe birthdays are important. Pension Scheme: Plan with our contributory pension scheme, helping you save for a secure retirement. About us Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings. At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers. Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. It is our behaviours and the hard work, commitment and passion of our wonderful colleagues that make it all possible. We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do, and they keep us on track. They are Love our customers, Care for our colleagues and Protect the Pounds & Euros By living our behaviours every day, we've created a land which is fun, friendly and full of surprises - a place where our people can truly be the best version of themselves!
Location: Store G The Aberafon Centre Port Talbot Contracted Hours Available: 42.5 Main Responsibilities We are passionate about celebrating our customers' life moments and are now looking for a Store Manager to join our very successful Card Factory family to help fulfil this. As a Store Manager you will have overall responsibility for the running of the store - you will thrive in a role that is challenging and demanding, focussing on maximising sales, exceeding budget targets, efficient cost controls, promoting fantastic customer service and looking for opportunities to lead, motivate and develop your team to deliver. Directly responsible for achieving budget target sales, ensuring excellent customer service is provided by all staff members Actively support, develop and train your team of colleagues to feel 'our values' to ensure we are helping each customer celebrate their life moments to the highest standard Continually improve store standards by ensuring the store is merchandised to Company guidelines and stock management is maintained The Ideal Candidate Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we're proud of it! We work very hard to meet the needs of our loyal customers. We understand work - life balance and can offer flexible arrangements to suit both you and the business in certain areas. Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. Above all, you'll be a talented retail manager who can inspire your team to be the best they can be and deliver outstanding customer service. About The Company Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country's largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. That's why we can offer job security and great career progression. Growing all the time, we're in a position to provide local people with local jobs and deliver quality products at affordable prices in the heart of towns and cities. As well as being a progressive, exciting and friendly company, we reward our people's commitment and determination. What's more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level. What's in it for you? 15% staff discount Mycardfactory - discounts on everything from holidays to shopping, to mobile phone contracts Save As You Earn schemes, save directly from your salary At least 28 day's holiday, including bank holidays Employee Assistant Programme Workplace Pension Card Factory Foundation (our charity) Bonus Scheme Loyalty awards (length of service awards) Excellent development opportunities via our internal Acardemy programme Recognition via our Store Manager of the year & Flitter Awards Cycle to Work Scheme *Please note due to insurance purposes candidates have to be over the age of 16 to work at Card Factory. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Feb 22, 2022
Full time
Location: Store G The Aberafon Centre Port Talbot Contracted Hours Available: 42.5 Main Responsibilities We are passionate about celebrating our customers' life moments and are now looking for a Store Manager to join our very successful Card Factory family to help fulfil this. As a Store Manager you will have overall responsibility for the running of the store - you will thrive in a role that is challenging and demanding, focussing on maximising sales, exceeding budget targets, efficient cost controls, promoting fantastic customer service and looking for opportunities to lead, motivate and develop your team to deliver. Directly responsible for achieving budget target sales, ensuring excellent customer service is provided by all staff members Actively support, develop and train your team of colleagues to feel 'our values' to ensure we are helping each customer celebrate their life moments to the highest standard Continually improve store standards by ensuring the store is merchandised to Company guidelines and stock management is maintained The Ideal Candidate Are we right for you? We are Grafters at Card Factory, and we really do earn the title! The pace is fast, our standards are high and we're proud of it! We work very hard to meet the needs of our loyal customers. We understand work - life balance and can offer flexible arrangements to suit both you and the business in certain areas. Are you right for us? The role requires someone who likes to be busy, can multitask and embraces change. Above all, you'll be a talented retail manager who can inspire your team to be the best they can be and deliver outstanding customer service. About The Company Welcome to Card Factory - and your opportunity to be part of our exciting future. As the country's largest, independent gift and greetings card retailer with over 1000 stores, Card Factory is really thriving. That's why we can offer job security and great career progression. Growing all the time, we're in a position to provide local people with local jobs and deliver quality products at affordable prices in the heart of towns and cities. As well as being a progressive, exciting and friendly company, we reward our people's commitment and determination. What's more, Card Factory is ambitious, passionate and forward thinking with a management style that is open and honest, encouraging people to contribute to the business at every level. What's in it for you? 15% staff discount Mycardfactory - discounts on everything from holidays to shopping, to mobile phone contracts Save As You Earn schemes, save directly from your salary At least 28 day's holiday, including bank holidays Employee Assistant Programme Workplace Pension Card Factory Foundation (our charity) Bonus Scheme Loyalty awards (length of service awards) Excellent development opportunities via our internal Acardemy programme Recognition via our Store Manager of the year & Flitter Awards Cycle to Work Scheme *Please note due to insurance purposes candidates have to be over the age of 16 to work at Card Factory. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.