MSite has an exciting opportunity for a Stock Controller to join our Team working Liverpool . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 per annum. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The role: As our Stock Controller , you will be responsible for all in house & external stock ensuring levels are maintained & all assets are accounted for. What you will do as our Stock Controller: Receipting of goods in a time manner & creating database of goods received notes Ensuring all incoming fleet stock is recorded into the accounting system daily & working with the operations team to identify any damages/faulty items Maintaining a clean & tidy stock room & creating a new location system & map Undertaking weekly stock checks to ensure a clean month end stock take Issuing of stock from accounting system Ordering of consumables/stock when prompted by the system/forecast Preparing and issuing stock to factory Working with the project coordinators to ensure jobs have been fulfilled Assisting with month end reports Working with the engineering controller to ensure van & external stock levels are maintained & updated weekly Maintaining asset register & daily checks of equipment checked out Our ideal Stock Controller will have: Experience of working in a high-skilled, highly creative, fast paced environment Minimum of 2 years experience within a stock related role Strong communication skills Enthusiastic, energetic and proactive approach to work Ability to work, negotiate and influence at all levels Approachable, engaging and trusting character Strong integrity, professionalism and confidential manner MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Stock Controller role click apply today. We d love to hear from you!
May 18, 2024
Full time
MSite has an exciting opportunity for a Stock Controller to join our Team working Liverpool . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 per annum. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The role: As our Stock Controller , you will be responsible for all in house & external stock ensuring levels are maintained & all assets are accounted for. What you will do as our Stock Controller: Receipting of goods in a time manner & creating database of goods received notes Ensuring all incoming fleet stock is recorded into the accounting system daily & working with the operations team to identify any damages/faulty items Maintaining a clean & tidy stock room & creating a new location system & map Undertaking weekly stock checks to ensure a clean month end stock take Issuing of stock from accounting system Ordering of consumables/stock when prompted by the system/forecast Preparing and issuing stock to factory Working with the project coordinators to ensure jobs have been fulfilled Assisting with month end reports Working with the engineering controller to ensure van & external stock levels are maintained & updated weekly Maintaining asset register & daily checks of equipment checked out Our ideal Stock Controller will have: Experience of working in a high-skilled, highly creative, fast paced environment Minimum of 2 years experience within a stock related role Strong communication skills Enthusiastic, energetic and proactive approach to work Ability to work, negotiate and influence at all levels Approachable, engaging and trusting character Strong integrity, professionalism and confidential manner MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Stock Controller role click apply today. We d love to hear from you!
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose As directed by the Operations Manager, coordinate with project management teams on request of personnel for all projects. Assist in managing the overall field support staff with the Operations Manager. Functions • In conjunction with Global Mobility, works on crew allocations based on an understanding of utilization, compliance, and competencies to match project requirements. • In conjunction with Global Mobility, ensures field personnel have a clear and effective journey management plan, managing the journey stages along the way and reacting in a timely manner to any variations. • Assist Operations Manager in evaluations of the field support staff by providing feedback on performance. • Coordinates with Training & Competency department to identify and provide all offshore personnel training, regulatory compliance, and competency. • Organizes teams in support of operational excellence initiatives as directed by Operations Manager. • Participates in all HSE, Quality and Operational Excellence initiatives. • Monitors crew profiles, work experience, and CVs of offshore personnel. Qualifications Qualifications (Requires Regional Variance) REQUIRED • High School Graduate • Three (3) years Oilfield experience to include at least one year of personnel logistics experience. • Strong working knowledge of MS Office applications. DESIRED • BS or BA Degree Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
May 17, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose As directed by the Operations Manager, coordinate with project management teams on request of personnel for all projects. Assist in managing the overall field support staff with the Operations Manager. Functions • In conjunction with Global Mobility, works on crew allocations based on an understanding of utilization, compliance, and competencies to match project requirements. • In conjunction with Global Mobility, ensures field personnel have a clear and effective journey management plan, managing the journey stages along the way and reacting in a timely manner to any variations. • Assist Operations Manager in evaluations of the field support staff by providing feedback on performance. • Coordinates with Training & Competency department to identify and provide all offshore personnel training, regulatory compliance, and competency. • Organizes teams in support of operational excellence initiatives as directed by Operations Manager. • Participates in all HSE, Quality and Operational Excellence initiatives. • Monitors crew profiles, work experience, and CVs of offshore personnel. Qualifications Qualifications (Requires Regional Variance) REQUIRED • High School Graduate • Three (3) years Oilfield experience to include at least one year of personnel logistics experience. • Strong working knowledge of MS Office applications. DESIRED • BS or BA Degree Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Maintenance Support Assistant A Maintenance Support Assistant opportunity has arisen with a company who are a mobile plant supplier, servicing the aggregates and minerals industry. The position involves supporting the maintenance department in its upkeep of a growing quarry and mining fleet. The ideal candidate will have experience in quarrying or construction sectors, or a background in providing assistance during breakdowns, dispatches, or callouts across various sectors. Reporting directly to the Head of Field Service, this role provides a dynamic work environment with opportunities for professional development. What you'll be doing: Managing repair and service tasks for machines across the fleet, including opening, updating, and closing job orders. Coordinating parts procurement by obtaining quotes, updating delivery statuses, and processing purchase orders as required. Assisting in scheduling engineer callouts. Recording machine defects through daily inspections and tick-sheets. Maintaining machine records and ensuring compliance with regulatory standards, such as brake testing or LOLERs. Performing various administrative tasks to support the Assets and Maintenance department. About you: Previous experience in a data entry/processing administrative role is necessary. The ideal candidate should possess dynamic, intelligent, and logically minded characteristics, with a focus on organization and efficiency. Proficiency in IT, particularly in Excel, is essential. Experience with asset database systems, preferably Syrinx, is advantageous. Excellent communication skills are crucial for liaising with suppliers, fitters, site personnel, and office staff. While teamwork is integral, the candidate should also demonstrate the ability to work independently. Please get in touch to find out more today! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 17, 2024
Full time
Maintenance Support Assistant A Maintenance Support Assistant opportunity has arisen with a company who are a mobile plant supplier, servicing the aggregates and minerals industry. The position involves supporting the maintenance department in its upkeep of a growing quarry and mining fleet. The ideal candidate will have experience in quarrying or construction sectors, or a background in providing assistance during breakdowns, dispatches, or callouts across various sectors. Reporting directly to the Head of Field Service, this role provides a dynamic work environment with opportunities for professional development. What you'll be doing: Managing repair and service tasks for machines across the fleet, including opening, updating, and closing job orders. Coordinating parts procurement by obtaining quotes, updating delivery statuses, and processing purchase orders as required. Assisting in scheduling engineer callouts. Recording machine defects through daily inspections and tick-sheets. Maintaining machine records and ensuring compliance with regulatory standards, such as brake testing or LOLERs. Performing various administrative tasks to support the Assets and Maintenance department. About you: Previous experience in a data entry/processing administrative role is necessary. The ideal candidate should possess dynamic, intelligent, and logically minded characteristics, with a focus on organization and efficiency. Proficiency in IT, particularly in Excel, is essential. Experience with asset database systems, preferably Syrinx, is advantageous. Excellent communication skills are crucial for liaising with suppliers, fitters, site personnel, and office staff. While teamwork is integral, the candidate should also demonstrate the ability to work independently. Please get in touch to find out more today! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Maintenance Assistant / Administrator Location: Caldicot, Gwent (Office based) Salary: £21k - £25k + Excellent Benefits Full Time, Permanent, Monday - Friday, 08:30 - 17:00 The Client: Our client is a privately owned mineral and aggregates contractor with extensive experience in the plant industry. The Role: As a Maintenance Assistant / Administrator, you will report directly to the Head of Field Service and provide day-to-day support for the expanding quarry and mining fleet. Responsibilities: Manage repair and service job records for fleet machinery. Coordinate parts procurement and raise purchase orders. Arrange engineer call outs as necessary. Record machine defects and ensure regulatory compliance. Assist with various administrative tasks for the assets and maintenance department. Requirements: Previous experience working in a similar role. Prior experience in data entry / administration. Background in quarrying or construction sector or experience in breakdowns, dispatches, or call-outs across sectors. Skilled in IT especially in Excel. Familiarity with asset database systems, ideally Syrinx would be preferred. Strong communication skills for liaising with stakeholders Benefits: Competitive salary 23 days plus bank holidays Pension scheme (3% employer) Death in service scheme (2x salary) Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywrods: Maintenance Assistant, Fleet coordinator, fleet admin, Fleet Administrator, Maintenance, Fleet, jobs
May 17, 2024
Full time
Maintenance Assistant / Administrator Location: Caldicot, Gwent (Office based) Salary: £21k - £25k + Excellent Benefits Full Time, Permanent, Monday - Friday, 08:30 - 17:00 The Client: Our client is a privately owned mineral and aggregates contractor with extensive experience in the plant industry. The Role: As a Maintenance Assistant / Administrator, you will report directly to the Head of Field Service and provide day-to-day support for the expanding quarry and mining fleet. Responsibilities: Manage repair and service job records for fleet machinery. Coordinate parts procurement and raise purchase orders. Arrange engineer call outs as necessary. Record machine defects and ensure regulatory compliance. Assist with various administrative tasks for the assets and maintenance department. Requirements: Previous experience working in a similar role. Prior experience in data entry / administration. Background in quarrying or construction sector or experience in breakdowns, dispatches, or call-outs across sectors. Skilled in IT especially in Excel. Familiarity with asset database systems, ideally Syrinx would be preferred. Strong communication skills for liaising with stakeholders Benefits: Competitive salary 23 days plus bank holidays Pension scheme (3% employer) Death in service scheme (2x salary) Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywrods: Maintenance Assistant, Fleet coordinator, fleet admin, Fleet Administrator, Maintenance, Fleet, jobs
Service and Fleet Planner £24,000 to £28,000 DOE Over, Cambridgeshire Monday to Friday 8.30am-5.00pm My client is looking for a candidate with ideally some background In Service Admin/Fleet Admin experience to join their small team as the Scheduler/Administrator. You will offer Operational Support, Roster Engineers, create job cards, and manage the email inbox. You will be working with a small team of male engineers, and will need to take charge deligating jobs. The role is fully office based, offering 22 days holiday plus bank holidays. Other responsibilities will include: Scheduling platform hire Lola compliance for hire equipment Lola compliance for fleet vehicles Workshop scheduling and communications Contacting vehicles for service scheduling Invoicing hire If you have experience in any of the above areas, live in Cambridgeshire and would like to know more then please call Jess on (phone number removed). Will suit Transport Administrator, Fleet Administrator, Service Coordinator, Logicistics Administrator, Automotive Planner,
May 16, 2024
Full time
Service and Fleet Planner £24,000 to £28,000 DOE Over, Cambridgeshire Monday to Friday 8.30am-5.00pm My client is looking for a candidate with ideally some background In Service Admin/Fleet Admin experience to join their small team as the Scheduler/Administrator. You will offer Operational Support, Roster Engineers, create job cards, and manage the email inbox. You will be working with a small team of male engineers, and will need to take charge deligating jobs. The role is fully office based, offering 22 days holiday plus bank holidays. Other responsibilities will include: Scheduling platform hire Lola compliance for hire equipment Lola compliance for fleet vehicles Workshop scheduling and communications Contacting vehicles for service scheduling Invoicing hire If you have experience in any of the above areas, live in Cambridgeshire and would like to know more then please call Jess on (phone number removed). Will suit Transport Administrator, Fleet Administrator, Service Coordinator, Logicistics Administrator, Automotive Planner,
MSite has an exciting opportunity for a Stock Controller to join our Team working Liverpool . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 per annum. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world's most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The role: As our Stock Controller , you will be responsible for all in house & external stock ensuring levels are maintained & all assets are accounted for. What you will do as our Stock Controller: Receipting of goods in a time manner & creating database of goods received notes Ensuring all incoming fleet stock is recorded into the accounting system daily & working with the operations team to identify any damages/faulty items Maintaining a clean & tidy stock room & creating a new location system & map Undertaking weekly stock checks to ensure a clean month end stock take Issuing of stock from accounting system Ordering of consumables/stock when prompted by the system/forecast Preparing and issuing stock to factory Working with the project coordinators to ensure jobs have been fulfilled Assisting with month end reports Working with the engineering controller to ensure van & external stock levels are maintained & updated weekly Maintaining asset register & daily checks of equipment checked out Our ideal Stock Controller will have: Experience of working in a high-skilled, highly creative, fast paced environment Minimum of 2 years experience within a stock related role Strong communication skills Enthusiastic, energetic and proactive approach to work Ability to work, negotiate and influence at all levels Approachable, engaging and trusting character Strong integrity, professionalism and confidential manner MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Stock Controller role click 'apply' today. We'd love to hear from you!
May 16, 2024
Full time
MSite has an exciting opportunity for a Stock Controller to join our Team working Liverpool . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 per annum. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world's most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The role: As our Stock Controller , you will be responsible for all in house & external stock ensuring levels are maintained & all assets are accounted for. What you will do as our Stock Controller: Receipting of goods in a time manner & creating database of goods received notes Ensuring all incoming fleet stock is recorded into the accounting system daily & working with the operations team to identify any damages/faulty items Maintaining a clean & tidy stock room & creating a new location system & map Undertaking weekly stock checks to ensure a clean month end stock take Issuing of stock from accounting system Ordering of consumables/stock when prompted by the system/forecast Preparing and issuing stock to factory Working with the project coordinators to ensure jobs have been fulfilled Assisting with month end reports Working with the engineering controller to ensure van & external stock levels are maintained & updated weekly Maintaining asset register & daily checks of equipment checked out Our ideal Stock Controller will have: Experience of working in a high-skilled, highly creative, fast paced environment Minimum of 2 years experience within a stock related role Strong communication skills Enthusiastic, energetic and proactive approach to work Ability to work, negotiate and influence at all levels Approachable, engaging and trusting character Strong integrity, professionalism and confidential manner MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Stock Controller role click 'apply' today. We'd love to hear from you!
Maintenance Assistant / Administrator Location: Caldicot, Gwent (Office based) Salary: £21k - £25k + Excellent Benefits Full Time, Permanent, Monday - Friday, 08:30 - 17:00 The Client: Our client is a privately owned mineral and aggregates contractor with extensive experience in the plant industry. The Role: As a Maintenance Assistant / Administrator , you will report directly to the Head of Field Service and provide day-to-day support for the expanding quarry and mining fleet. Responsibilities: Manage repair and service job records for fleet machinery. Coordinate parts procurement and raise purchase orders. Arrange engineer call outs as necessary. Record machine defects and ensure regulatory compliance. Assist with various administrative tasks for the assets and maintenance department. Requirements: Previous experience working in a similar role. Prior experience in data entry / administration. Background in quarrying or construction sector or experience in breakdowns, dispatches, or call-outs across sectors. Skilled in IT especially in Excel. Familiarity with asset database systems, ideally Syrinx would be preferred. Strong communication skills for liaising with stakeholders Benefits: Competitive salary 23 days plus bank holidays Pension scheme (3% employer) Death in service scheme (2x salary) Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywrods: Maintenance Assistant, Fleet coordinator, fleet admin, Fleet Administrator, Maintenance, Fleet, jobs
May 16, 2024
Full time
Maintenance Assistant / Administrator Location: Caldicot, Gwent (Office based) Salary: £21k - £25k + Excellent Benefits Full Time, Permanent, Monday - Friday, 08:30 - 17:00 The Client: Our client is a privately owned mineral and aggregates contractor with extensive experience in the plant industry. The Role: As a Maintenance Assistant / Administrator , you will report directly to the Head of Field Service and provide day-to-day support for the expanding quarry and mining fleet. Responsibilities: Manage repair and service job records for fleet machinery. Coordinate parts procurement and raise purchase orders. Arrange engineer call outs as necessary. Record machine defects and ensure regulatory compliance. Assist with various administrative tasks for the assets and maintenance department. Requirements: Previous experience working in a similar role. Prior experience in data entry / administration. Background in quarrying or construction sector or experience in breakdowns, dispatches, or call-outs across sectors. Skilled in IT especially in Excel. Familiarity with asset database systems, ideally Syrinx would be preferred. Strong communication skills for liaising with stakeholders Benefits: Competitive salary 23 days plus bank holidays Pension scheme (3% employer) Death in service scheme (2x salary) Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywrods: Maintenance Assistant, Fleet coordinator, fleet admin, Fleet Administrator, Maintenance, Fleet, jobs
Hart Door Systems Ltd
Newcastle Upon Tyne, Tyne And Wear
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 15, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Scheduler/Administrator £25,000 - £30,000 Over, Cambridgeshire Monday to Friday 8.30am-5.00pm My client is looking for a candidate with ideally some background in the Automotive Industary to join their small team as the Scheduler/Administrator. You will offer Operational Support, Roster Engineers, create job cards, and manage the email inbox. The role is fully office based, offering 22 days holiday plus bank holidays. Other responsibilities will include: Scheduling platform hire Lola compliance for hire equipment Lola compliance for fleet vehicles Workshop scheduling and communications Contacting vehicles for service scheduling Invoicing hire If you have experience in any of the above areas, live in Cambridgeshire and would like to know more then please call Jess on (phone number removed).
May 15, 2024
Full time
Scheduler/Administrator £25,000 - £30,000 Over, Cambridgeshire Monday to Friday 8.30am-5.00pm My client is looking for a candidate with ideally some background in the Automotive Industary to join their small team as the Scheduler/Administrator. You will offer Operational Support, Roster Engineers, create job cards, and manage the email inbox. The role is fully office based, offering 22 days holiday plus bank holidays. Other responsibilities will include: Scheduling platform hire Lola compliance for hire equipment Lola compliance for fleet vehicles Workshop scheduling and communications Contacting vehicles for service scheduling Invoicing hire If you have experience in any of the above areas, live in Cambridgeshire and would like to know more then please call Jess on (phone number removed).
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose Reporting to the Tendering Manager, Commercial Coordinators are responsible for the development of high quality, customer focused technical and commercial proposals which align with the company strategy. Commercial Coordinators will act as key liaison between internal and external stakeholders to produce robust, accurate and detailed tender submissions considering technical definition, schedule, cost, and risk - as well as operational resources, manufacturing capacity and project loading. Governance will be provided from Tendering Manger, Proposals Engineering Manager, and Rosyth Senior Management Team, as required. Key Behaviors Promote and maintain a culture of openness, honesty, commitment, and continuous improvement. Actively support the company's policies, demonstrating compliance against Health, Safety, Environmental, Quality, Anti-Bribery and Corruption and Information security in all endeavors. Support Oceaneering's mission, vision, and values with a particular focus on 'do things right', 'solving complex problems' and 'outperforming expectations'. Key Requirements • Support the delivery of the Company Commercial Strategy; bidding for projects in line with current and best practice in SDS-R operational teams. • Demonstrate customer focus; concentrating on value-add activities. Deliver against early and continual engagement with our customers, suppliers and markets to understand systemic needs and value and address these in all actions / submissions. • Support the Business Development and Sales teams to qualify all opportunities, enabling accurate prioritisation and positioning within the team and business workload / resource planning. Engage with Intermediate and End User customers as required, to support the accurate definition of requirements and development of 'Bid-win' theme. • Develop high quality, technically compliant, price and schedule competitive submissions for core projects. Pro-actively liaise with procurement validating supplier costs and lead times. Liaise with engineering and manufacturing to capture updates to the design and/or process according to new regulations / standards / classification / design improvement. Engage with Project teams, reviewing project cost performance of project basis and any specific contractual VOs / credits to be applied to new contracts. Engage with Finance updating actual spend, building customer / supplier payments and over / under budgets back into Estimate Templates / calc sheets. Ensure labour and over-head recovery rates are correct and bonding requirements are aligned with contract. • Manage Risks and Opportunities throughout opportunity development ensuring accurate communication of mitigation and realisation strategies into operational teams. Build / Maintain and Update Risk & opportunity Register throughout each opportunity development. Review and agree mitigation and realisation strategies with peers through Risk Review. Ensure adequate and justifiable contingency for risk is captured within all Estimates. Provide Risk / Opportunity Update at Sales - Operations Handover. • Hold responsibility Quality Management System, - and all supporting Tendering Team process documentation. Ensure process map and team suite of 'How-To's reflect current working practice. Support any Quality Management audits through demonstration of adherence to process and application of continuous improvement regimes. Participate in a programme of internal auditing recognising areas of non-compliance and opportunities for improvement - updating process / procedures as required. • Promote commercial compliance. Ensure adherence to the Approval Opportunity Matrix. Enter and update status of opportunities using the MS Dynamics based Commercial Link. Engage early in due diligence procedures for new suppliers / clients / territories. Validate agreed Customer Terms and Conditions against the business requirements - specifically considering risk and exposure. Be familiar with requirements of Oceaneering's Contract Guidelines and being able to provide GAP analysis for new contracts under review - updating Contracts Summary as required. • Promote execution efficiency by supporting all operational teams through the Sales - Operations handovers. Instruct Contract Review Checklist (Contracts) and complete contract review immediately after receipt of contract. Deliver coherent project handovers within five (5) working days of contract award. Support operational teams during project kick-off meetings and as required during the project lifecycle. Lead Lessons learned - demonstrating revision / update / improvement of process or supporting tools / MTO. Review / update and automate process and tools. • Seek, assess and address feedback from stakeholders to monitor role / personal performance and overall success of Tendering team refresh and extend processes and working practices accordingly. General Requirements • Deliver Tenders in line with approved process and procedures. • Demonstrate effective tender leadership, prioritisation, and time management; communicate and coordinate effort in support of tender workload. • Provide 'management level' sponsorship of the business commercial / tender solutions; leading and / or participating in customer meetings; providing flexibility for remote support across time-zones / travel as required. • Demonstrate first class attention to detail. • Support organisational learning and development, demonstrating improved and consistent component, project and product level learning. • Deliver knowledge sharing training sessions at Team and Business Level. • Demonstrate application of continuous professional development. Qualifications Qualifications REQUIRED • HNC/HND in a business-related subject. • Previous experience within a similar role. DESIRED • Experience of working in the Energy Sector Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
May 15, 2024
Full time
Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Duties & Responsibilities Purpose Reporting to the Tendering Manager, Commercial Coordinators are responsible for the development of high quality, customer focused technical and commercial proposals which align with the company strategy. Commercial Coordinators will act as key liaison between internal and external stakeholders to produce robust, accurate and detailed tender submissions considering technical definition, schedule, cost, and risk - as well as operational resources, manufacturing capacity and project loading. Governance will be provided from Tendering Manger, Proposals Engineering Manager, and Rosyth Senior Management Team, as required. Key Behaviors Promote and maintain a culture of openness, honesty, commitment, and continuous improvement. Actively support the company's policies, demonstrating compliance against Health, Safety, Environmental, Quality, Anti-Bribery and Corruption and Information security in all endeavors. Support Oceaneering's mission, vision, and values with a particular focus on 'do things right', 'solving complex problems' and 'outperforming expectations'. Key Requirements • Support the delivery of the Company Commercial Strategy; bidding for projects in line with current and best practice in SDS-R operational teams. • Demonstrate customer focus; concentrating on value-add activities. Deliver against early and continual engagement with our customers, suppliers and markets to understand systemic needs and value and address these in all actions / submissions. • Support the Business Development and Sales teams to qualify all opportunities, enabling accurate prioritisation and positioning within the team and business workload / resource planning. Engage with Intermediate and End User customers as required, to support the accurate definition of requirements and development of 'Bid-win' theme. • Develop high quality, technically compliant, price and schedule competitive submissions for core projects. Pro-actively liaise with procurement validating supplier costs and lead times. Liaise with engineering and manufacturing to capture updates to the design and/or process according to new regulations / standards / classification / design improvement. Engage with Project teams, reviewing project cost performance of project basis and any specific contractual VOs / credits to be applied to new contracts. Engage with Finance updating actual spend, building customer / supplier payments and over / under budgets back into Estimate Templates / calc sheets. Ensure labour and over-head recovery rates are correct and bonding requirements are aligned with contract. • Manage Risks and Opportunities throughout opportunity development ensuring accurate communication of mitigation and realisation strategies into operational teams. Build / Maintain and Update Risk & opportunity Register throughout each opportunity development. Review and agree mitigation and realisation strategies with peers through Risk Review. Ensure adequate and justifiable contingency for risk is captured within all Estimates. Provide Risk / Opportunity Update at Sales - Operations Handover. • Hold responsibility Quality Management System, - and all supporting Tendering Team process documentation. Ensure process map and team suite of 'How-To's reflect current working practice. Support any Quality Management audits through demonstration of adherence to process and application of continuous improvement regimes. Participate in a programme of internal auditing recognising areas of non-compliance and opportunities for improvement - updating process / procedures as required. • Promote commercial compliance. Ensure adherence to the Approval Opportunity Matrix. Enter and update status of opportunities using the MS Dynamics based Commercial Link. Engage early in due diligence procedures for new suppliers / clients / territories. Validate agreed Customer Terms and Conditions against the business requirements - specifically considering risk and exposure. Be familiar with requirements of Oceaneering's Contract Guidelines and being able to provide GAP analysis for new contracts under review - updating Contracts Summary as required. • Promote execution efficiency by supporting all operational teams through the Sales - Operations handovers. Instruct Contract Review Checklist (Contracts) and complete contract review immediately after receipt of contract. Deliver coherent project handovers within five (5) working days of contract award. Support operational teams during project kick-off meetings and as required during the project lifecycle. Lead Lessons learned - demonstrating revision / update / improvement of process or supporting tools / MTO. Review / update and automate process and tools. • Seek, assess and address feedback from stakeholders to monitor role / personal performance and overall success of Tendering team refresh and extend processes and working practices accordingly. General Requirements • Deliver Tenders in line with approved process and procedures. • Demonstrate effective tender leadership, prioritisation, and time management; communicate and coordinate effort in support of tender workload. • Provide 'management level' sponsorship of the business commercial / tender solutions; leading and / or participating in customer meetings; providing flexibility for remote support across time-zones / travel as required. • Demonstrate first class attention to detail. • Support organisational learning and development, demonstrating improved and consistent component, project and product level learning. • Deliver knowledge sharing training sessions at Team and Business Level. • Demonstrate application of continuous professional development. Qualifications Qualifications REQUIRED • HNC/HND in a business-related subject. • Previous experience within a similar role. DESIRED • Experience of working in the Energy Sector Closing Statement We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Operations Coordinator Maternity Contract Fleet £28,000-£30,000 Our client, based in Fleet, have a wonderful opportunity for a highly experienced and competent Administrator to join their small and incredibly friendly team. The successful applicant will be covering the current team member's work, who is due to go on maternity leave later this year. Applicants MUST have a well-rounded, strong office-support background. We are ideally looking to engage with candidates who have previously worked within a technical, service-based organisation, however, we are also open to engaging with candidates from other backgrounds. The Role: Communicating with customers and maintaining both the internal CRM and database systems. Ensuring both office and site compliance at all times - including organisation of annual testing of fire extinguishers and PAT testing, liaising with ISO compliance, H&S Manager and general compliance. Assisting with H&S RAMS in coordination with H&S Manager. Updating calendars, work schedules and schedules boards for all departments. Inducting new employees - both site and office-based. Supporting colleagues during holidays, sickness, busy periods. Repair quoting and follow up, liaising with clients and organisation of engineers and subcontractors. Raising purchase orders for the procurement of service/repair parts/sub-contractors. Assisting projects with O&M manuals and project organisation. Raising invoices, when requested, for Repairs and Projects using Quickbooks accounting software Perform related duties as assigned by Manager/Director. Maintain compliance with all company policies and procedures. Education/ and or work experience requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Excellent computer proficiency (MS Office, Excel and Outlook). Preferred experience in Quickbooks or similar accounting package. Qualifications in English and Math's preferred, but relevant job experience can also be suitable. Preferred experience in service delivery, office organisation, office organisation and business processes. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Physical requirements: Ability to safely and successfully perform the essential job functions consistent with high levels of concentration Ability to maintain regular and punctual attendance. Must be able to lift and carry small packages. Must be able to communicate effectively with clients and colleagues. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
May 14, 2024
Full time
Operations Coordinator Maternity Contract Fleet £28,000-£30,000 Our client, based in Fleet, have a wonderful opportunity for a highly experienced and competent Administrator to join their small and incredibly friendly team. The successful applicant will be covering the current team member's work, who is due to go on maternity leave later this year. Applicants MUST have a well-rounded, strong office-support background. We are ideally looking to engage with candidates who have previously worked within a technical, service-based organisation, however, we are also open to engaging with candidates from other backgrounds. The Role: Communicating with customers and maintaining both the internal CRM and database systems. Ensuring both office and site compliance at all times - including organisation of annual testing of fire extinguishers and PAT testing, liaising with ISO compliance, H&S Manager and general compliance. Assisting with H&S RAMS in coordination with H&S Manager. Updating calendars, work schedules and schedules boards for all departments. Inducting new employees - both site and office-based. Supporting colleagues during holidays, sickness, busy periods. Repair quoting and follow up, liaising with clients and organisation of engineers and subcontractors. Raising purchase orders for the procurement of service/repair parts/sub-contractors. Assisting projects with O&M manuals and project organisation. Raising invoices, when requested, for Repairs and Projects using Quickbooks accounting software Perform related duties as assigned by Manager/Director. Maintain compliance with all company policies and procedures. Education/ and or work experience requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Excellent computer proficiency (MS Office, Excel and Outlook). Preferred experience in Quickbooks or similar accounting package. Qualifications in English and Math's preferred, but relevant job experience can also be suitable. Preferred experience in service delivery, office organisation, office organisation and business processes. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Physical requirements: Ability to safely and successfully perform the essential job functions consistent with high levels of concentration Ability to maintain regular and punctual attendance. Must be able to lift and carry small packages. Must be able to communicate effectively with clients and colleagues. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
12 wk (min) temp job for the company everyone wants to work at! Fleet / Vehicle admin / co-ordinator: P'boro JOB TITLE: Fleet Co-Ordinator JOB TYPE: Temp JOB DURATION: 12 weeks, but may extend or even go perm for the right person JOB HOURS: 37 hours per week: 8am - 4pm or 9am - 5pm JOB RATE: £29000 perm salary equivalent JOB NOTES: Ideally experienced in fleet / vehicle management or admin, 100% office based (no working from home), own car essential as rural office location Your new company Our client is a very well respected and large employer of choice for lots of people across Cambridgeshire. This role is based in one of their satellite offices which is just outside the city, so you will need your own transport to get there. Your new role Your job will be to keep databases up to date, and track when vehicle services and MOTs are due. You'll be shown how to run reports on mileage and fuel spending and if a fine, parking penalty or speeding ticket is received, you will track down the driver of the vehicle and pass on the good news! You'll work with people of all levels of seniority, and it's a fast-paced job using Excel spreadsheets on a regular basis. What you'll need to succeed Experience of working with a vehicle fleet will fast-track your application to the top of the pile. You'll be challenged to show us your fantastic attention to detail and accuracy at work, as well as being a real people person who can strike up a conversation and build up a rapport with anyone and everyone. You'll need your own driving licence too, as you might on rare occasions be asked to move vehicles around the site. Excel spreadsheets are used for reporting, so confidence and familiarity with Excel (more than just data inputting) is also important. What you'll get in return This is a solid 12-week assignment with a decent probability of extension if not permanent. It's a very good rate and a nice, busy and varied job, so you won't get bored. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on . #
May 14, 2024
Seasonal
12 wk (min) temp job for the company everyone wants to work at! Fleet / Vehicle admin / co-ordinator: P'boro JOB TITLE: Fleet Co-Ordinator JOB TYPE: Temp JOB DURATION: 12 weeks, but may extend or even go perm for the right person JOB HOURS: 37 hours per week: 8am - 4pm or 9am - 5pm JOB RATE: £29000 perm salary equivalent JOB NOTES: Ideally experienced in fleet / vehicle management or admin, 100% office based (no working from home), own car essential as rural office location Your new company Our client is a very well respected and large employer of choice for lots of people across Cambridgeshire. This role is based in one of their satellite offices which is just outside the city, so you will need your own transport to get there. Your new role Your job will be to keep databases up to date, and track when vehicle services and MOTs are due. You'll be shown how to run reports on mileage and fuel spending and if a fine, parking penalty or speeding ticket is received, you will track down the driver of the vehicle and pass on the good news! You'll work with people of all levels of seniority, and it's a fast-paced job using Excel spreadsheets on a regular basis. What you'll need to succeed Experience of working with a vehicle fleet will fast-track your application to the top of the pile. You'll be challenged to show us your fantastic attention to detail and accuracy at work, as well as being a real people person who can strike up a conversation and build up a rapport with anyone and everyone. You'll need your own driving licence too, as you might on rare occasions be asked to move vehicles around the site. Excel spreadsheets are used for reporting, so confidence and familiarity with Excel (more than just data inputting) is also important. What you'll get in return This is a solid 12-week assignment with a decent probability of extension if not permanent. It's a very good rate and a nice, busy and varied job, so you won't get bored. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on . #
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 14, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Reservations Co-ordinator Group Travel Services DOE £27k + benefits Hayes Monday to Friday, 9am 5:30pm We are the exclusive staffing partner to a renowned group travel specialists who have gone from strength to strength in their road tourism business. Due to expansion of their fleet & services, we are now looking for Reservations Co-ordinators to help strengthen their customer service and transport teams. The Duties of the Reservations Co-ordinator will include; Promote contact and manage relationships between the company, its clients, and suppliers. Communicate updates and progress of bookings with the operations department to ensure smooth delivery. Provide administrative support to other team and department members where necessary and as instructed by a senior member of staff. Maintain and update department sales database. Hours of work, Monday to Friday, 9am 5:30pm This is a phenomenal company that have won a number of new contracts and have many more growth strategies planned for the coming years The Successful Reservations Co-ordinator will enjoy: DOE £26k + benefits The Required experience & characteristics of the Reservations Co-ordinator will be: Proven experience in a customer service, scheduling or coordinator position Ideally, experience from the Courier, travel Logistics industry Ability to build and maintain professional relationships Professional fluency in English both written & verbally Please apply today to avoid disappointment.
May 14, 2024
Full time
Reservations Co-ordinator Group Travel Services DOE £27k + benefits Hayes Monday to Friday, 9am 5:30pm We are the exclusive staffing partner to a renowned group travel specialists who have gone from strength to strength in their road tourism business. Due to expansion of their fleet & services, we are now looking for Reservations Co-ordinators to help strengthen their customer service and transport teams. The Duties of the Reservations Co-ordinator will include; Promote contact and manage relationships between the company, its clients, and suppliers. Communicate updates and progress of bookings with the operations department to ensure smooth delivery. Provide administrative support to other team and department members where necessary and as instructed by a senior member of staff. Maintain and update department sales database. Hours of work, Monday to Friday, 9am 5:30pm This is a phenomenal company that have won a number of new contracts and have many more growth strategies planned for the coming years The Successful Reservations Co-ordinator will enjoy: DOE £26k + benefits The Required experience & characteristics of the Reservations Co-ordinator will be: Proven experience in a customer service, scheduling or coordinator position Ideally, experience from the Courier, travel Logistics industry Ability to build and maintain professional relationships Professional fluency in English both written & verbally Please apply today to avoid disappointment.
Candidate Source - TEAM
Huntingdon, Cambridgeshire
A growing business is looking for a Maintenance Coordinator to ensure the fleet remains complaint in line with Operator License regulations, DVSA guidance and company policy. This is with particular/primary emphasis to ensure that all vehicles and trailers, including hired vehicles and trailers, are kept in a fit and serviceable condition. You will ensure that the business maintain full electronic records for a 15-month to date period for all safety inspections and repairs to vehicles. As Maintenance Coordinator, you will: Ensure a report has been received for every vehicle in service that day. Change vehicle status to 'not in-use' or VOR where vehicles are unmanned or off the road. Contact drivers of any vehicles, for whom have not received pre-use defect reports. Record this event on spreadsheet to monitor repeat offenders. Confirm all vehicles attended the previous days bookings and that all work was completed Contact each external workshop the morning after day of booking and confirm that each job was completed. Email internal workshop the morning after day of booking to confirm that each job was completed. Re-book any 'no show' or incomplete jobs - report any such instances to senior management, Upload all previous days non-R2C workshops maintenance documentation to the on-line portal and complete the job in the system. Confirm previous days inspections completed in the Maintenance Planner Audit. Print all previous days PMI reports and review/ensure: that all key information is correct, vehicles have been declared roadworthy (incl. any safety related defects have been repaired prior to release) PMI records are passed to the Transport Manager for auditing Any defect bookings recorded as rectified on a PMI job sheet are changed to completed. Ensure defects rectified are signed off in line with DVSA rectification guidelines. R2C (user) workshops complete each job sheet Non-R2C workshops/suppliers confirm completion of the job, and the system is updated accordingly. Non-safety faults - comments are added to describe work undertaken and job is closed by the administrator. Safety faults - correspondence form workshop confirming that the job has been completed with appropriate details must be attached to the job sheet and then the job is closed by the maintenance administrator. Undertake regular (daily) audits to ensure that all PMI records have been uploaded to the system. Record keeping and collating of maintenance and legal documentation and records. General administration relating to the company's assets. We are looking for a Maintenance Coordinator who has the following skills and experiences: Previous experience within an administrative role, working in a fast-paced environment. Practical logistics and fleet management experience Compliance and H&S knowledge including regulatory requirements. Experience of working in a commercial construction orientated environment To apply for this role as Maintenance Coordinator, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Sep 18, 2022
Full time
A growing business is looking for a Maintenance Coordinator to ensure the fleet remains complaint in line with Operator License regulations, DVSA guidance and company policy. This is with particular/primary emphasis to ensure that all vehicles and trailers, including hired vehicles and trailers, are kept in a fit and serviceable condition. You will ensure that the business maintain full electronic records for a 15-month to date period for all safety inspections and repairs to vehicles. As Maintenance Coordinator, you will: Ensure a report has been received for every vehicle in service that day. Change vehicle status to 'not in-use' or VOR where vehicles are unmanned or off the road. Contact drivers of any vehicles, for whom have not received pre-use defect reports. Record this event on spreadsheet to monitor repeat offenders. Confirm all vehicles attended the previous days bookings and that all work was completed Contact each external workshop the morning after day of booking and confirm that each job was completed. Email internal workshop the morning after day of booking to confirm that each job was completed. Re-book any 'no show' or incomplete jobs - report any such instances to senior management, Upload all previous days non-R2C workshops maintenance documentation to the on-line portal and complete the job in the system. Confirm previous days inspections completed in the Maintenance Planner Audit. Print all previous days PMI reports and review/ensure: that all key information is correct, vehicles have been declared roadworthy (incl. any safety related defects have been repaired prior to release) PMI records are passed to the Transport Manager for auditing Any defect bookings recorded as rectified on a PMI job sheet are changed to completed. Ensure defects rectified are signed off in line with DVSA rectification guidelines. R2C (user) workshops complete each job sheet Non-R2C workshops/suppliers confirm completion of the job, and the system is updated accordingly. Non-safety faults - comments are added to describe work undertaken and job is closed by the administrator. Safety faults - correspondence form workshop confirming that the job has been completed with appropriate details must be attached to the job sheet and then the job is closed by the maintenance administrator. Undertake regular (daily) audits to ensure that all PMI records have been uploaded to the system. Record keeping and collating of maintenance and legal documentation and records. General administration relating to the company's assets. We are looking for a Maintenance Coordinator who has the following skills and experiences: Previous experience within an administrative role, working in a fast-paced environment. Practical logistics and fleet management experience Compliance and H&S knowledge including regulatory requirements. Experience of working in a commercial construction orientated environment To apply for this role as Maintenance Coordinator, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.