Administrator (Temporary), Keswick Weekly Hours: 21, Monday, Friday & Saturday, 9am - 5pm Salary: £11.44ph Are you an organised individual with a knack for customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Our client are a leading provider of property management services, dedicated to simplifying the process of letting out holiday homes for their valued homeowners. Located in the heart of Keswick, the regional office plays a vital role in ensuring seamless operations and outstanding customer satisfaction. We are seeking a diligent Administrator to work on a fixed-term basis until October 31st, 2024. In this role, you will be responsible for providing essential support to our homeowners, assisting with various administrative tasks, and delivering exceptional customer service. Some of your key responsibilities will include: - Assist with the sales of the property services function to new and existing owners - Ensure owner queries are resolved efficiently and effectively in excess of expectations - Assist in all property service duties which include cleaning, maintenance and Health & Safety. - Provide an efficient service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints and resolutions. - Ensure that the brands are promoted and portrayed professionally within the local community - Assist with the administration of the property management function within the office as required - Provide support at local promotional events such as County Shows, Owner functions & PR activities - Provide support when and where required to the local recruitment team - Provide support as and where required to other Regional offices & Head office If you are interested in this role, please forward your up to date CV or call us on Tel: Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Administrator (Temporary), Keswick Weekly Hours: 21, Monday, Friday & Saturday, 9am - 5pm Salary: £11.44ph Are you an organised individual with a knack for customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Our client are a leading provider of property management services, dedicated to simplifying the process of letting out holiday homes for their valued homeowners. Located in the heart of Keswick, the regional office plays a vital role in ensuring seamless operations and outstanding customer satisfaction. We are seeking a diligent Administrator to work on a fixed-term basis until October 31st, 2024. In this role, you will be responsible for providing essential support to our homeowners, assisting with various administrative tasks, and delivering exceptional customer service. Some of your key responsibilities will include: - Assist with the sales of the property services function to new and existing owners - Ensure owner queries are resolved efficiently and effectively in excess of expectations - Assist in all property service duties which include cleaning, maintenance and Health & Safety. - Provide an efficient service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints and resolutions. - Ensure that the brands are promoted and portrayed professionally within the local community - Assist with the administration of the property management function within the office as required - Provide support at local promotional events such as County Shows, Owner functions & PR activities - Provide support when and where required to the local recruitment team - Provide support as and where required to other Regional offices & Head office If you are interested in this role, please forward your up to date CV or call us on Tel: Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Part-Time AdministratorSalary & Benefits £15,625 per annum Monday-Friday 09:30-14:30 (25 hours per week) Join a small, friendly supportive team Pension scheme Free parkingOur client based in Basingstoke are looking for a Product Administrator to join their small friendly supportive team on a part-time permanent basis due to continued growth. This is an excellent, exciting time to join a forward thinking, expanding company. You will be responsible for product range administration, inputting data working closely with the Account managers to develop accounts and ensure all administration related queries are dealt with in a timely manner. Duties: Product range administration, proactively and accurately completing internal and customer documentation. Inputting data accurately and efficiently, using SAP system. Complaints reporting, monitoring, and logging online reviews. Assisting with packaging and production administration including sampling. Any other ad-hoc duties required as directed by line manager. Production tracking and stock and sales tracker updates Working closely within Account managers on a daily basisThe successful person will ideally have the following: High level of accuracy and attention to detail Proficient with MS Office packages & SAP systems Enthusiastic and proactive Excellent Administration skills Full UK Driving licence (minute taking during meetings as/when required which may involve travelling)If you are interested, please apply alternatively please call Jordan on or email Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
May 18, 2024
Full time
Part-Time AdministratorSalary & Benefits £15,625 per annum Monday-Friday 09:30-14:30 (25 hours per week) Join a small, friendly supportive team Pension scheme Free parkingOur client based in Basingstoke are looking for a Product Administrator to join their small friendly supportive team on a part-time permanent basis due to continued growth. This is an excellent, exciting time to join a forward thinking, expanding company. You will be responsible for product range administration, inputting data working closely with the Account managers to develop accounts and ensure all administration related queries are dealt with in a timely manner. Duties: Product range administration, proactively and accurately completing internal and customer documentation. Inputting data accurately and efficiently, using SAP system. Complaints reporting, monitoring, and logging online reviews. Assisting with packaging and production administration including sampling. Any other ad-hoc duties required as directed by line manager. Production tracking and stock and sales tracker updates Working closely within Account managers on a daily basisThe successful person will ideally have the following: High level of accuracy and attention to detail Proficient with MS Office packages & SAP systems Enthusiastic and proactive Excellent Administration skills Full UK Driving licence (minute taking during meetings as/when required which may involve travelling)If you are interested, please apply alternatively please call Jordan on or email Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
Do you have experience in Sales Administration, Logistics or Order Processing? Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on! Duties:- Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta. Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience. Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner. Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR. Works with management to maintain best practices for efficient communication with customers Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales. Understanding of POD & Delivery Systems Applies training received on Ultimate Customer Service Programme (UCSP) Contributes to bottom lines sales by increasing customer satisfaction Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties. A good knowledge of Condition pricing and how it is applied within a Sales Order Provides support for customers when logistics issues occur. Minimise logistics costs where possible. Candidate Requirements: Previous experience working with SAP Experience in contracts, project sales etc Exceptional administration, planning and organisational skills. Excellent verbal and written communication skills. Ability to remain discreet and retain confidential information Ability to work independently as well as in a team environment. Ability to build strong working relationships with colleagues and customers Highly motivated, with a positive 'can-do' attitude & tenacity Ability to flex working style and activity to best meet the needs of the business Resilient, with the ability to prioritise and stay calm and collected under pressure High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint) Wanting to learn and develop Location: Bedford office/hybrid Salary : £25,000 Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life Assurance Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
May 18, 2024
Full time
Do you have experience in Sales Administration, Logistics or Order Processing? Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on! Duties:- Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta. Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience. Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner. Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR. Works with management to maintain best practices for efficient communication with customers Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales. Understanding of POD & Delivery Systems Applies training received on Ultimate Customer Service Programme (UCSP) Contributes to bottom lines sales by increasing customer satisfaction Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties. A good knowledge of Condition pricing and how it is applied within a Sales Order Provides support for customers when logistics issues occur. Minimise logistics costs where possible. Candidate Requirements: Previous experience working with SAP Experience in contracts, project sales etc Exceptional administration, planning and organisational skills. Excellent verbal and written communication skills. Ability to remain discreet and retain confidential information Ability to work independently as well as in a team environment. Ability to build strong working relationships with colleagues and customers Highly motivated, with a positive 'can-do' attitude & tenacity Ability to flex working style and activity to best meet the needs of the business Resilient, with the ability to prioritise and stay calm and collected under pressure High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint) Wanting to learn and develop Location: Bedford office/hybrid Salary : £25,000 Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life Assurance Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Administrator Recruitment Agency Reference: J80545 A position has arisen for an administrator within a highly regarded healthcare organisation situated within the east of England. The position is temporary running for 3 months+. Location: East of England (vastly remote/home working, two days on-site per month ) Contract: 3 months+ Rate: £16.78 (via umbrella, or PAYE 13.60+holiday pay) Hours: 37.5, Monday to Friday Your duties will include the following: Dealing with telephone calls and email enquiries including management of the team email box, which may include challenging conversations and dealing with distressed and anxious individuals and their relatives in an empathetic and professional manner Taking messages and ensuring these are passed in a timely manner to relevant departments and/or team members, escalating urgent or concerning issues as appropriate Booking reviews and liaising with other departments and/or team members to ensure effective scheduling of appointments Providing brokerage support in the costings of care packages and placements, including complex cases, and negotiating with care providers in relation to costs Generating all assessment and review outcome letters in a timely manner in-line with organisational governance processes Ensuring that all incoming post is collected and distributed accordingly, including photocopying, scanning and word processing of documentation received Helping to ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with organisation policies, escalating to line-managers when needed Supporting delivery and development of standard operating procedures and processes The successful candidate should have: Demonstrable experience of working in a large complex organisation Significant administrative/secretarial experience including initiating and maintaining office systems Demonstrable experience in dealing with the public and dealing with sensitive and confidential information Ability to manage competing priorities in a busy and changing environment Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information/ instructions to staff and service users Ability to work without supervision, and work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines Ability to travel to various sites up to twice per month This role is ideally suited to an experienced administrator able to work autonomously while working remote who is looking to hone their skills in a renowned health organisation If you are interested in this role or would like to hear of more opportunities about similar roles, please send your CV to
May 18, 2024
Full time
Administrator Recruitment Agency Reference: J80545 A position has arisen for an administrator within a highly regarded healthcare organisation situated within the east of England. The position is temporary running for 3 months+. Location: East of England (vastly remote/home working, two days on-site per month ) Contract: 3 months+ Rate: £16.78 (via umbrella, or PAYE 13.60+holiday pay) Hours: 37.5, Monday to Friday Your duties will include the following: Dealing with telephone calls and email enquiries including management of the team email box, which may include challenging conversations and dealing with distressed and anxious individuals and their relatives in an empathetic and professional manner Taking messages and ensuring these are passed in a timely manner to relevant departments and/or team members, escalating urgent or concerning issues as appropriate Booking reviews and liaising with other departments and/or team members to ensure effective scheduling of appointments Providing brokerage support in the costings of care packages and placements, including complex cases, and negotiating with care providers in relation to costs Generating all assessment and review outcome letters in a timely manner in-line with organisational governance processes Ensuring that all incoming post is collected and distributed accordingly, including photocopying, scanning and word processing of documentation received Helping to ensure that all complaints, comments, and suggestions are dealt with appropriately, in accordance with organisation policies, escalating to line-managers when needed Supporting delivery and development of standard operating procedures and processes The successful candidate should have: Demonstrable experience of working in a large complex organisation Significant administrative/secretarial experience including initiating and maintaining office systems Demonstrable experience in dealing with the public and dealing with sensitive and confidential information Ability to manage competing priorities in a busy and changing environment Clear communicator with excellent writing, data entry and presentation skills; capable of constructing and delivering clear information/ instructions to staff and service users Ability to work without supervision, and work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines Ability to travel to various sites up to twice per month This role is ideally suited to an experienced administrator able to work autonomously while working remote who is looking to hone their skills in a renowned health organisation If you are interested in this role or would like to hear of more opportunities about similar roles, please send your CV to
Proactive Personnel are currently recruiting for an Export Sales Administrator on behalf of an international fragrance manufacturer. This will be a 12 month contract initially starting around 20th May. Purpose of the role: To provide clerical and administrative support to help maintain and develop profitable business in specific geographic markets. Responsibilities: Maintain and develop relationships with UK and overseas based Scentmakers. Maintain and develop relationships with third party distributors. Maintain and develop relationships with key contacts in key customers both old and new. Process sales orders. Process, close and raise sample requests for new business opportunities. Process customer complaints. Provide regulatory documents. Provide price offers and maintain customer price lists. Respond to customer queries in a timely manner. Provide cover for export sales admin colleagues in other geographic markets when they are off. Collaborate with colleagues in Export Sales both in the UK and overseas i.e. FOWA, FOFE, FOI, FOM, FONA and Shipping. The ideal candidate: Good knowledge of IFS processes. Able to manage time and identify priorities. Customer focused. Organised. Enthusiastic team player. ADDITIONAL NOTES You will be provided with on-the-job training You will receive in-house health and safety induction You are required to maintain confidentiality and is not to disclose sensitive business information to third parties You are expected to maintain safe working practices and undertake any specific duties allocated under the fragrance oils environment, health and safety policies and procedures You are expected to create and maintain working practices that support us to be a sustainable and responsible organisation The salary will be £26,691 gross per annum. Hours of work 35 per week on a working pattern of 9am to 5.15pm Monday to Thursday and 9am to 2.45pm Friday - 45 mins unpaid mid shift break. Contractual benefits: 24 days holiday per annum plus bank holidays Pension E'ee contributions 5% and E'er contributions 5% of basic salary Single cover private healthcare Life Assurance of 4 x basic salary Non contractual benefits Business Incentive Plan targeted at 5% of basic pay 2 paid Wellbeing Days per annum Option to purchase up to an additional 5 days holiday per annum Flexibility to work one day per week from home through a team agreement If you are interested in this role or you would like to know more, please apply or call Proactive Personnel Manchester
May 18, 2024
Full time
Proactive Personnel are currently recruiting for an Export Sales Administrator on behalf of an international fragrance manufacturer. This will be a 12 month contract initially starting around 20th May. Purpose of the role: To provide clerical and administrative support to help maintain and develop profitable business in specific geographic markets. Responsibilities: Maintain and develop relationships with UK and overseas based Scentmakers. Maintain and develop relationships with third party distributors. Maintain and develop relationships with key contacts in key customers both old and new. Process sales orders. Process, close and raise sample requests for new business opportunities. Process customer complaints. Provide regulatory documents. Provide price offers and maintain customer price lists. Respond to customer queries in a timely manner. Provide cover for export sales admin colleagues in other geographic markets when they are off. Collaborate with colleagues in Export Sales both in the UK and overseas i.e. FOWA, FOFE, FOI, FOM, FONA and Shipping. The ideal candidate: Good knowledge of IFS processes. Able to manage time and identify priorities. Customer focused. Organised. Enthusiastic team player. ADDITIONAL NOTES You will be provided with on-the-job training You will receive in-house health and safety induction You are required to maintain confidentiality and is not to disclose sensitive business information to third parties You are expected to maintain safe working practices and undertake any specific duties allocated under the fragrance oils environment, health and safety policies and procedures You are expected to create and maintain working practices that support us to be a sustainable and responsible organisation The salary will be £26,691 gross per annum. Hours of work 35 per week on a working pattern of 9am to 5.15pm Monday to Thursday and 9am to 2.45pm Friday - 45 mins unpaid mid shift break. Contractual benefits: 24 days holiday per annum plus bank holidays Pension E'ee contributions 5% and E'er contributions 5% of basic salary Single cover private healthcare Life Assurance of 4 x basic salary Non contractual benefits Business Incentive Plan targeted at 5% of basic pay 2 paid Wellbeing Days per annum Option to purchase up to an additional 5 days holiday per annum Flexibility to work one day per week from home through a team agreement If you are interested in this role or you would like to know more, please apply or call Proactive Personnel Manchester
Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and administration. This role as a Executive Officer will see the successful candidate on their feet, dealing with members of the public and court officials, reacting to the needs that arise on the day. A lot of the role includes routine administration but somebody who can think on their feet and deal with the public in a courteous manner is essential. This position is temporary but could lead to a long-term or permanent / fixed-term opportunity within the Public Sector for the right candidate. For more details, please contact Eileen Watson in our Southampton Public Sector department who will explain the exciting opportunity in greater detail. Key Responsibilities: Customer Satisfaction: Prioritise customer satisfaction, addressing complaints promptly and leveraging feedback for continuous improvement. Efficient Courtroom Management: Take charge of courtroom proceedings, ensuring prompt and smooth operations in collaboration with various stakeholders. Administrative Excellence: Handle administrative tasks independently or as part of a team, maintaining precision and efficiency. Record Keeping: Maintain accurate records and deliver comprehensive reports, upholding the highest standards of accuracy. Representation Order Processing: Process orders with attention to detail and adherence to protocols. Case Summarising: Prepare precise case summaries to facilitate informed decision-making. Timely Correspondence: Handle all correspondence professionally and promptly, meeting designated deadlines. Task Execution: Diligently execute assigned tasks, providing unwavering support to the judiciary. Adherence to Standards: Embody the values and standards of HMCTS, maintaining professionalism and integrity. Desired Skills/Abilities: Customer-Focused Administrative Experience: Previous experience in administrative roles within a customer-focused environment, demonstrating competence and proficiency. Public Speaking: Ability to confidently address audiences when necessary. IT Proficiency: Confidence in working with various systems and Microsoft packages. Excellent Communication and Organisational Skills: Strong oral and written communication skills coupled with impeccable organisational abilities. Attention to Detail: Excellent attention to detail, ensuring accuracy in all tasks. Team Player: Thrive both independently and as to adapt to evolving priorities and requirements. part of a collaborative team, fostering mutual support and cooperation. Join us in this exciting opportunity to work closely with the judiciary and ensure high-level support to operational delivery teams in maximising courtroom efficiency. We are looking for highly motivated, professional, and confident individuals who thrive in customer-focused environments. This is an in-person role, and there may be occasions where you'll need to work at another location with advance notice. Job details: Shift type: Monday-Friday, 09:00-17:00 Hourly rate: 12.74 p/h, after 12 working weeks will increase to 14.09 Duration of contract: 6 weeks with potential of being extended until December Location: Chichester Combined Court, Southgate, PO19 1SX (All offers are subject to 3 years of referencing checks and a DBS.) ABOUT US Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
May 18, 2024
Seasonal
Do you have retail, hospitality or customer service experience but sick of working evenings/weekends? Brook Street is offering a full-time position with no weekends and no evenings! We're looking for somebody with great face to face customer service experience and administration. This role as a Executive Officer will see the successful candidate on their feet, dealing with members of the public and court officials, reacting to the needs that arise on the day. A lot of the role includes routine administration but somebody who can think on their feet and deal with the public in a courteous manner is essential. This position is temporary but could lead to a long-term or permanent / fixed-term opportunity within the Public Sector for the right candidate. For more details, please contact Eileen Watson in our Southampton Public Sector department who will explain the exciting opportunity in greater detail. Key Responsibilities: Customer Satisfaction: Prioritise customer satisfaction, addressing complaints promptly and leveraging feedback for continuous improvement. Efficient Courtroom Management: Take charge of courtroom proceedings, ensuring prompt and smooth operations in collaboration with various stakeholders. Administrative Excellence: Handle administrative tasks independently or as part of a team, maintaining precision and efficiency. Record Keeping: Maintain accurate records and deliver comprehensive reports, upholding the highest standards of accuracy. Representation Order Processing: Process orders with attention to detail and adherence to protocols. Case Summarising: Prepare precise case summaries to facilitate informed decision-making. Timely Correspondence: Handle all correspondence professionally and promptly, meeting designated deadlines. Task Execution: Diligently execute assigned tasks, providing unwavering support to the judiciary. Adherence to Standards: Embody the values and standards of HMCTS, maintaining professionalism and integrity. Desired Skills/Abilities: Customer-Focused Administrative Experience: Previous experience in administrative roles within a customer-focused environment, demonstrating competence and proficiency. Public Speaking: Ability to confidently address audiences when necessary. IT Proficiency: Confidence in working with various systems and Microsoft packages. Excellent Communication and Organisational Skills: Strong oral and written communication skills coupled with impeccable organisational abilities. Attention to Detail: Excellent attention to detail, ensuring accuracy in all tasks. Team Player: Thrive both independently and as to adapt to evolving priorities and requirements. part of a collaborative team, fostering mutual support and cooperation. Join us in this exciting opportunity to work closely with the judiciary and ensure high-level support to operational delivery teams in maximising courtroom efficiency. We are looking for highly motivated, professional, and confident individuals who thrive in customer-focused environments. This is an in-person role, and there may be occasions where you'll need to work at another location with advance notice. Job details: Shift type: Monday-Friday, 09:00-17:00 Hourly rate: 12.74 p/h, after 12 working weeks will increase to 14.09 Duration of contract: 6 weeks with potential of being extended until December Location: Chichester Combined Court, Southgate, PO19 1SX (All offers are subject to 3 years of referencing checks and a DBS.) ABOUT US Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Quality Assurance Complaints Administrator Summary £27,500 - £37,400 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well. What you'll do Investigating complaints with suppliers to provide adequate responses to customers according to set SLAs Spotting trends in a timely manner and escalating trending issues Highlighting live cases to buyers according to urgency Responding to customer complaints received by email or letter Building strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plans Collaborate with our central Customer Care team in Scotland and other internal departments across Lidl GB Providing various Ad hoc administrative support on Quality Assurance tasks What you'll need Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communication Excellent people skills and a highly professional attitude Previous use of CRM (e.g. Salesforce) is beneficial Active team player and collaboration skills are essential Analytically minded with a keen eye for detail would be beneficial Good understanding of Microsoft Office Excel and Outlook Organised and with good time management skills Excellent organisational skills and the ability to prioritise conflicting deadlines What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Ongoing training Enhanced family leave Pension scheme Plus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. includes 10% non-contractual London Weighting allowance Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
May 18, 2024
Full time
Quality Assurance Complaints Administrator Summary £27,500 - £37,400 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well. What you'll do Investigating complaints with suppliers to provide adequate responses to customers according to set SLAs Spotting trends in a timely manner and escalating trending issues Highlighting live cases to buyers according to urgency Responding to customer complaints received by email or letter Building strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plans Collaborate with our central Customer Care team in Scotland and other internal departments across Lidl GB Providing various Ad hoc administrative support on Quality Assurance tasks What you'll need Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communication Excellent people skills and a highly professional attitude Previous use of CRM (e.g. Salesforce) is beneficial Active team player and collaboration skills are essential Analytically minded with a keen eye for detail would be beneficial Good understanding of Microsoft Office Excel and Outlook Organised and with good time management skills Excellent organisational skills and the ability to prioritise conflicting deadlines What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Ongoing training Enhanced family leave Pension scheme Plus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. includes 10% non-contractual London Weighting allowance Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Summary £27,500 - £37,400 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well. What you'll do Investigating complaints with suppliers to provide adequate responses to customers according to set SLAsSpotting trends in a timely manner and escalating trending issues Highlighting live cases to buyers according to urgencyResponding to customer complaints received by email or letterBuilding strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plansCollaborate with our central Customer Care team in Scotland and other internal departments across Lidl GBProviding various Ad hoc administrative support on Quality Assurance tasks What you'll need Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communicationExcellent people skills and a highly professional attitude Previous use of CRM (e.g. Salesforce) is beneficial Active team player and collaboration skills are essentialAnalytically minded with a keen eye for detail would be beneficialGood understanding of Microsoft Office Excel and OutlookOrganised and with good time management skillsExcellent organisational skills and the ability to prioritise conflicting deadlines What you'll receive 30-35 days holiday (pro rata)10% in-store discount Ongoing trainingEnhanced family leavePension schemePlus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. includes 10% non-contractual London Weighting allowance Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
May 18, 2024
Full time
Summary £27,500 - £37,400 per annum 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're proactive, collaborative and always go the extra mile to support our team. Just like you. As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to investigate complaints and respond to customers, focusing on the quality and safety of our products. From spotting trends to professionally communicating with internal and external stakeholders, you'll ensure complete customer satisfaction in our Lidl products. You'll also liaise with the wider Quality Assurance department, contributing to the overall success of the company with your passion and attention to details. In return, we'll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions, so we'll make sure you have access to the right training and real opportunities to build your career as well. What you'll do Investigating complaints with suppliers to provide adequate responses to customers according to set SLAsSpotting trends in a timely manner and escalating trending issues Highlighting live cases to buyers according to urgencyResponding to customer complaints received by email or letterBuilding strong relationships and liaising with the Quality Assurance team, buyers and suppliers to implement corrective action plansCollaborate with our central Customer Care team in Scotland and other internal departments across Lidl GBProviding various Ad hoc administrative support on Quality Assurance tasks What you'll need Experience in a complaint handling role in the retail space is desirable Fantastic understanding of the importance of customer experience Very good level of written and verbal communicationExcellent people skills and a highly professional attitude Previous use of CRM (e.g. Salesforce) is beneficial Active team player and collaboration skills are essentialAnalytically minded with a keen eye for detail would be beneficialGood understanding of Microsoft Office Excel and OutlookOrganised and with good time management skillsExcellent organisational skills and the ability to prioritise conflicting deadlines What you'll receive 30-35 days holiday (pro rata)10% in-store discount Ongoing trainingEnhanced family leavePension schemePlus, more of the perks you deserve If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. includes 10% non-contractual London Weighting allowance Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
May 18, 2024
Full time
A brand-new opportunity has arisen for a dedicated Office Manager / PA to work for the UK's leading Diagnostic Medical Pathology organisation, based in Borehamwood, Herts. This position requires someone with previous Office Management/PA experience in a Healthcare or complex organisation as well as the ability to work alone, self-motivated, independent but able to work in a team. Job Purpose: Cover all administration duties such as organising the office layout and maintaining supplies of stationery and equipment, dealing with invoices, expenses and other accounting issues, booking restaurants and arranging meetings, & reporting to the company laboratory Director. Other duties & Responsibilities include: Answering phones quickly and politely, taking accurate messages for the Laboratory Services teams and dealing with the calls where possible. Immediately escalating serious complaints or issues and liaising with colleagues or managers to find the best solutions to customers' issues. • Liaising with procurement and office supplies ensuring best value. Raising purchase orders as requested by departments. Using a range of office software, including email, spreadsheets and databases. Uploading documents to the Quality Management system. Assigning jobs to the relevant asset administrator or in-house engineer. To provide direct, line-management for helpdesk administrators and coordinators, delegating the duties, where required. To administer and adhere to the requirements of the HR department and employee handbook (, To conduct Annual Joint Reviews for FM Support personnel and provide regular and timely performance feedback, when necessary. Supporting other teams- from time to time there may be a need to support other team within the Laboratory Services Department or network of laboratories. This an exiting role and a great time to join the organisation as they are expanding their team. To be considered for this role, you must have proven experience in the following: Dealing with clients at all levels in a confident and professional manner Friendly with a good sense of humour Sound knowledge of Microsoft Office skills Knowledge of Health and Safety in the workplace an advantage Knowledge of French advantageous but not essential Knowledge of central London advantageous for making restaurant / show bookings and anticipating travel times Patience and dedication Resilient / robust If this role interest you and would like to know more, please apply today!
Reference number: JR238944 Location: Remote with option of working in Leeds office Working pattern: Full Time, 37.5 hours per week Contract Type: Fixed Term Contract, Until July 2025 Number of roles: 1 Salary: £31,500 per annum We are looking for a Senior Quality Officer (Exam Boards) to join our team. The Quality and Enhancement team is the central focus for the governance and management of academic quality assurance within KOL. The team provides support, advice and guidance in relation to a range of quality assurance processes including academic regulations, Board of Examiners procedures, academic integrity and appeals and complaints. You will be responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); with specific responsibility for co-ordination and maintenance of the quality assurance processes related to Board of Examiners procedures. This is an excellent opportunity for a Quality Administrator, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role A first degree Experience of working in an academic administrative role in higher education. Experience of interpreting and explaining complex policies and procedures. Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures. Strong interpersonal skills, comfortable liaising with colleagues at all levels. Excellent Excel skills, and proficient IT skills primarily Word, PowerPoint and online meeting software such as Zoom and Microsoft Teams. Meticulous attention to detail and excellent organisational skills. What we do Kaplan Open Learning is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 29th May 2024. In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role: What is your experience of academic administration in higher education (100 words maximum) Why do you want to work for a provider of online higher education? (100 words maximum) Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
May 18, 2024
Full time
Reference number: JR238944 Location: Remote with option of working in Leeds office Working pattern: Full Time, 37.5 hours per week Contract Type: Fixed Term Contract, Until July 2025 Number of roles: 1 Salary: £31,500 per annum We are looking for a Senior Quality Officer (Exam Boards) to join our team. The Quality and Enhancement team is the central focus for the governance and management of academic quality assurance within KOL. The team provides support, advice and guidance in relation to a range of quality assurance processes including academic regulations, Board of Examiners procedures, academic integrity and appeals and complaints. You will be responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); with specific responsibility for co-ordination and maintenance of the quality assurance processes related to Board of Examiners procedures. This is an excellent opportunity for a Quality Administrator, who is looking to expand their skills and build their career with an industry leader. What you'll bring to the role A first degree Experience of working in an academic administrative role in higher education. Experience of interpreting and explaining complex policies and procedures. Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures. Strong interpersonal skills, comfortable liaising with colleagues at all levels. Excellent Excel skills, and proficient IT skills primarily Word, PowerPoint and online meeting software such as Zoom and Microsoft Teams. Meticulous attention to detail and excellent organisational skills. What we do Kaplan Open Learning is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team. Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 29th May 2024. In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role: What is your experience of academic administration in higher education (100 words maximum) Why do you want to work for a provider of online higher education? (100 words maximum) Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Sales Administrator - Paddock Wood Location: Paddock Wood Salary: £25,000K + 25 days holiday + BH, life insurance, pension, parking, career development. Hours: 9:00 AM - 5:00 PM, Monday to Friday 1 hour lunch 35 hours Are you looking for a busy administration / order processing role? Can you produce accurate quotes? Can you liaise with customers regarding supply issues and deliveries? If so, Office Angels are working with a local Paddock Wood employer who are adding to their team due to a promotion internally! Working with a busy team of 10 you will play a vital part to ensure the sales office and quotes are all sent on time and accurately. Key Responsibilities: Order Management: Daily logging and loading of all orders, ensuring timely and accurate entry. Order Processing: Producing and sending customer orders. Order Tracking: Ensuring any pending orders are tracked, resolved, and ordered as efficiently as possible. Back Order Management: Daily/weekly management of back orders to ensure customer orders are dispatched whenever possible. Customer Updates: Proactively updating customers regarding any changes to delivery dates on their orders. Reporting: Producing specific customer weekly/monthly order and backlog reports. Issue Escalation: Prompt and effective escalation of any difficult orders or customer issues. Process Improvement: Looking for opportunities to improve current order desk systems and procedures to increase efficiency. Customer Complaints: Involvement with customer complaint investigation and implementing corrective actions. Collaboration: Working with internal and external departments daily. Requirements: Strong organisational skills with attention to detail. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritise effectively. Proficiency in Microsoft Office, especially Excel. Experience with order management systems is an advantage. / AS400 A proactive approach to problem-solving and process improvement. Join our dynamic team and contribute to providing excellent customer service and efficient order management! If you are organised, detail-oriented, and customer-focused, we would love to hear from you. Apply online with your latest CV, or send your CV in confidence to . This role is being managed by Debbie Foster - Principal Consultant - Office Angels - Tunbridge Wells Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Sales Administrator - Paddock Wood Location: Paddock Wood Salary: £25,000K + 25 days holiday + BH, life insurance, pension, parking, career development. Hours: 9:00 AM - 5:00 PM, Monday to Friday 1 hour lunch 35 hours Are you looking for a busy administration / order processing role? Can you produce accurate quotes? Can you liaise with customers regarding supply issues and deliveries? If so, Office Angels are working with a local Paddock Wood employer who are adding to their team due to a promotion internally! Working with a busy team of 10 you will play a vital part to ensure the sales office and quotes are all sent on time and accurately. Key Responsibilities: Order Management: Daily logging and loading of all orders, ensuring timely and accurate entry. Order Processing: Producing and sending customer orders. Order Tracking: Ensuring any pending orders are tracked, resolved, and ordered as efficiently as possible. Back Order Management: Daily/weekly management of back orders to ensure customer orders are dispatched whenever possible. Customer Updates: Proactively updating customers regarding any changes to delivery dates on their orders. Reporting: Producing specific customer weekly/monthly order and backlog reports. Issue Escalation: Prompt and effective escalation of any difficult orders or customer issues. Process Improvement: Looking for opportunities to improve current order desk systems and procedures to increase efficiency. Customer Complaints: Involvement with customer complaint investigation and implementing corrective actions. Collaboration: Working with internal and external departments daily. Requirements: Strong organisational skills with attention to detail. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritise effectively. Proficiency in Microsoft Office, especially Excel. Experience with order management systems is an advantage. / AS400 A proactive approach to problem-solving and process improvement. Join our dynamic team and contribute to providing excellent customer service and efficient order management! If you are organised, detail-oriented, and customer-focused, we would love to hear from you. Apply online with your latest CV, or send your CV in confidence to . This role is being managed by Debbie Foster - Principal Consultant - Office Angels - Tunbridge Wells Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Customer Care Administrator Location: Orton Malborne, Peterborough Remuneration: 25,000 per year Contract Details: Permanent, Full Time Are you a dedicated and customer-focused professional looking to join a thriving logistics organisation as a Customer Care Administrator? Our client, a leader in the industry, is seeking an enthusiastic individual to join their team and play a vital role in ensuring exceptional customer service. Responsibilities: Liaise directly with customers, processing their orders from goods in to Despatch. Handle queries and effectively communicate with the warehouse department to ensure all orders and service level agreements are processed and adhered to. Maintain and monitor daily operations of assigned customer accounts. Utilise and manipulate customers' own EDI systems to extract PO's. Monitor incoming emails and respond quickly to customer requests. Build strong relationships with assigned customer contacts. Acknowledge and resolve customer complaints in line with policies and procedures. Collaborate with the team and other colleagues to improve cross-departmental relations. Ensure compliance with health and safety policies. Skills and Qualifications: Strong communication skills at all levels (phone, letter, email, face to face). Excellent coordination, administration, and data entry skills. Proficient in Microsoft Excel and Outlook. Experience in a distribution/logistics customer service environment. Ability to pay attention to detail and work well under pressure. Team-oriented with a supportive can-do attitude. Excellent time management and organisational skills. Join our client's vibrant and dedicated team, where you will have the opportunity to make a significant impact on customer satisfaction. In return, they offer competitive remuneration and a range of perks including Casual Fridays, Wellbeing support, and free parking. Don't miss out on this exciting opportunity - apply now! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Job Title: Customer Care Administrator Location: Orton Malborne, Peterborough Remuneration: 25,000 per year Contract Details: Permanent, Full Time Are you a dedicated and customer-focused professional looking to join a thriving logistics organisation as a Customer Care Administrator? Our client, a leader in the industry, is seeking an enthusiastic individual to join their team and play a vital role in ensuring exceptional customer service. Responsibilities: Liaise directly with customers, processing their orders from goods in to Despatch. Handle queries and effectively communicate with the warehouse department to ensure all orders and service level agreements are processed and adhered to. Maintain and monitor daily operations of assigned customer accounts. Utilise and manipulate customers' own EDI systems to extract PO's. Monitor incoming emails and respond quickly to customer requests. Build strong relationships with assigned customer contacts. Acknowledge and resolve customer complaints in line with policies and procedures. Collaborate with the team and other colleagues to improve cross-departmental relations. Ensure compliance with health and safety policies. Skills and Qualifications: Strong communication skills at all levels (phone, letter, email, face to face). Excellent coordination, administration, and data entry skills. Proficient in Microsoft Excel and Outlook. Experience in a distribution/logistics customer service environment. Ability to pay attention to detail and work well under pressure. Team-oriented with a supportive can-do attitude. Excellent time management and organisational skills. Join our client's vibrant and dedicated team, where you will have the opportunity to make a significant impact on customer satisfaction. In return, they offer competitive remuneration and a range of perks including Casual Fridays, Wellbeing support, and free parking. Don't miss out on this exciting opportunity - apply now! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Do you enjoy building customer relationships and providing a high level of service? Do you thrive in a fast-paced, fun and busy environment? Want to wok for an established and successful family run organisation based in Birmingham? If so, this could be the perfect role for you. Responsibilities To provide support to the Commercial Manager and within the sales department as required. Handling customer enquiries via email and telephone and occasionally face to face. Provide customer quotations and product information with the aim of closing a sale. Following up quotations and generating further business. To ensure that sales enquiries and orders are processed accurately and efficiently within an acceptable timeframe. Be competent in the management of inbound and outbound calls to new and existing customers to the required service delivery standards. Handling customer complaints and issues to the satisfaction of the customer and the business. To comply with all relevant Health and Safety regulations relating to the workplace. Liaise with internal departments, checking stock levels and delivery dates To assist all other departments with sales/customer related issues To undertake regular performance evaluation to identify appropriate training requirements. To maintain good housekeeping of files and paperwork systems and provide up-to date records To feedback on potential quality improvement areas to the Commercial Manager. Other possible sales related tasks and activities. To understand the current ISO9001 quality assurance sales procedures and its contribution towards customer satisfaction. About you? Experience in Sales Administration or Customer Service Administration Experience in the manufacturing industry or similar is advantageous Comfortable in communicating with internal and external stakeholders at all levels Proven ability to work in a fast paced environment Keen to learn and use own initiative Competent in relevant IT packages Ability to learn internal systems Problem analysis and problem solving Attention to detail and accurate Good mathematical skills The Role: Salary 24,000 Bonus x2 per year Central Birmingham 20 days hol + 6 days shutdown days 8.30 am - 5pm Mon - Thurs, 4pm Finish on Friday 8% Pension contribution after probation Don't miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
May 17, 2024
Full time
Do you enjoy building customer relationships and providing a high level of service? Do you thrive in a fast-paced, fun and busy environment? Want to wok for an established and successful family run organisation based in Birmingham? If so, this could be the perfect role for you. Responsibilities To provide support to the Commercial Manager and within the sales department as required. Handling customer enquiries via email and telephone and occasionally face to face. Provide customer quotations and product information with the aim of closing a sale. Following up quotations and generating further business. To ensure that sales enquiries and orders are processed accurately and efficiently within an acceptable timeframe. Be competent in the management of inbound and outbound calls to new and existing customers to the required service delivery standards. Handling customer complaints and issues to the satisfaction of the customer and the business. To comply with all relevant Health and Safety regulations relating to the workplace. Liaise with internal departments, checking stock levels and delivery dates To assist all other departments with sales/customer related issues To undertake regular performance evaluation to identify appropriate training requirements. To maintain good housekeeping of files and paperwork systems and provide up-to date records To feedback on potential quality improvement areas to the Commercial Manager. Other possible sales related tasks and activities. To understand the current ISO9001 quality assurance sales procedures and its contribution towards customer satisfaction. About you? Experience in Sales Administration or Customer Service Administration Experience in the manufacturing industry or similar is advantageous Comfortable in communicating with internal and external stakeholders at all levels Proven ability to work in a fast paced environment Keen to learn and use own initiative Competent in relevant IT packages Ability to learn internal systems Problem analysis and problem solving Attention to detail and accurate Good mathematical skills The Role: Salary 24,000 Bonus x2 per year Central Birmingham 20 days hol + 6 days shutdown days 8.30 am - 5pm Mon - Thurs, 4pm Finish on Friday 8% Pension contribution after probation Don't miss out on this great opportunity, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have an exciting opportunity for an Office Administrator to join an upbeat and dynamic team based in Poole , supporting their busy office by providing excellent customer service, handling administrative duties, and being first point of call for customers and engineers. Full time - Permanent Monday - Friday 25,000 - 28,000 DOE Fun and Friendly office Free parking onsite Career progression Opportunities Responsibilities: Handle incoming calls and emails from customers, addressing inquiries, scheduling service appointments, and providing information about services offered. Responsible for booking in all services, call outs and installations onto company systems correctly. Maintain accurate and up-to-date records of customer information, service contracts, work orders, and invoices using appropriate software or filing systems. Coordinate the scheduling and dispatching of engineers, and ensuring information is liaised with engineers correctly and within a timely manner. Facilitate communication between office staff, engineers, and management. Relay important messages, updates, and announcements to the appropriate parties. Handle customer complaints and resolve issues in a timely and professional manner. All other general administrative duties as required. What we require from you: Experience within a similar admin/coordination role (Within plumbing and drainage would be an advantage) Able to work within a fast-paced environment and manage own workload. Proficient in using excel, word, PDFs, CRM systems etc. Excellent customer service skills, and communication skills via telephone and email. Adept to multitasking and remaining organised. INDCP
May 17, 2024
Full time
We have an exciting opportunity for an Office Administrator to join an upbeat and dynamic team based in Poole , supporting their busy office by providing excellent customer service, handling administrative duties, and being first point of call for customers and engineers. Full time - Permanent Monday - Friday 25,000 - 28,000 DOE Fun and Friendly office Free parking onsite Career progression Opportunities Responsibilities: Handle incoming calls and emails from customers, addressing inquiries, scheduling service appointments, and providing information about services offered. Responsible for booking in all services, call outs and installations onto company systems correctly. Maintain accurate and up-to-date records of customer information, service contracts, work orders, and invoices using appropriate software or filing systems. Coordinate the scheduling and dispatching of engineers, and ensuring information is liaised with engineers correctly and within a timely manner. Facilitate communication between office staff, engineers, and management. Relay important messages, updates, and announcements to the appropriate parties. Handle customer complaints and resolve issues in a timely and professional manner. All other general administrative duties as required. What we require from you: Experience within a similar admin/coordination role (Within plumbing and drainage would be an advantage) Able to work within a fast-paced environment and manage own workload. Proficient in using excel, word, PDFs, CRM systems etc. Excellent customer service skills, and communication skills via telephone and email. Adept to multitasking and remaining organised. INDCP
Siamo Recruitment a division of Siamo Group
Malmesbury, Wiltshire
We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Administrator to join their customer services department. Effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role also offers a Hybrid working pattern with 3 days based within our client s beautiful retreat style offices. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you. This role is initially a temporary to permanent position for the right talent. Benefits our client offers permanent staff shows below: 10% annual bonus scheme Hybrid working pattern providing 3 days from home 20 day annual leave entitlement with bank holidays Life Insurance Free onsite parking Company pension scheme Joining a fantastic company culture all working towards a joint goal This Customer Administrator role will hold the below responsibilities: Managing customer relationships arranging quotes and relationship management Deal with inbound customer enquiries The processing and action of work orders compiled by their clients Managing a portfolio of clients requests and provide aftercare Dealing with invoice queries and issuing customer invoices General administration duties Handling of complaints in accordance with the agreed escalation process. The ideal candidate for this Customer Administrator role will hold the exposure and skillsets below: Previous exposure within an administrative or customer service role is essential Naturally a confident communicator with the ability to build secure relationships A progressive and professional mindset with the want to grow Previous experience with invoicing or customer queries would be advantageous Excellent Attention to detail Competent in Microsoft office and outlook Able to multitask and prioritise workload Full UK Driving License
May 17, 2024
Seasonal
We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Administrator to join their customer services department. Effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role also offers a Hybrid working pattern with 3 days based within our client s beautiful retreat style offices. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you. This role is initially a temporary to permanent position for the right talent. Benefits our client offers permanent staff shows below: 10% annual bonus scheme Hybrid working pattern providing 3 days from home 20 day annual leave entitlement with bank holidays Life Insurance Free onsite parking Company pension scheme Joining a fantastic company culture all working towards a joint goal This Customer Administrator role will hold the below responsibilities: Managing customer relationships arranging quotes and relationship management Deal with inbound customer enquiries The processing and action of work orders compiled by their clients Managing a portfolio of clients requests and provide aftercare Dealing with invoice queries and issuing customer invoices General administration duties Handling of complaints in accordance with the agreed escalation process. The ideal candidate for this Customer Administrator role will hold the exposure and skillsets below: Previous exposure within an administrative or customer service role is essential Naturally a confident communicator with the ability to build secure relationships A progressive and professional mindset with the want to grow Previous experience with invoicing or customer queries would be advantageous Excellent Attention to detail Competent in Microsoft office and outlook Able to multitask and prioritise workload Full UK Driving License
The Role: Customer Service Administrator The Hours: Monday-Friday 09:00am-17:30pm Location: Ashington Salary: 24,000 My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client. Job role Administration of Import/Export documents and procedures Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues. Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project Ordering of Stationery and staff supplies. Daily paperwork & archiving. Working closely and liaising with Senior Managers and other key members of staff. Maintaining the best possible services. Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor. Ad-Hoc commercial and office administration roles as required. All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls. Managing daily post & internal mail. Any other duties as required. Candidate requirements: Experience of Import/Export and customs procedures desirable. GCSE Maths and English (A-C Grade of Above) or equivalent Basic skills in Microsoft Office Ability to work as part of a team Positive can-do attitude with a hard work ethic Communicate clearly, professionally and concisely. Organisation and timing Ability to work under pressure Customer-orientated Benefits Company events On-site parking Company incentives 20 days holiday plus BH Job Types: Full-time, Permanent
May 17, 2024
Full time
The Role: Customer Service Administrator The Hours: Monday-Friday 09:00am-17:30pm Location: Ashington Salary: 24,000 My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client. Job role Administration of Import/Export documents and procedures Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues. Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project Ordering of Stationery and staff supplies. Daily paperwork & archiving. Working closely and liaising with Senior Managers and other key members of staff. Maintaining the best possible services. Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor. Ad-Hoc commercial and office administration roles as required. All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls. Managing daily post & internal mail. Any other duties as required. Candidate requirements: Experience of Import/Export and customs procedures desirable. GCSE Maths and English (A-C Grade of Above) or equivalent Basic skills in Microsoft Office Ability to work as part of a team Positive can-do attitude with a hard work ethic Communicate clearly, professionally and concisely. Organisation and timing Ability to work under pressure Customer-orientated Benefits Company events On-site parking Company incentives 20 days holiday plus BH Job Types: Full-time, Permanent
Health Case Management Limited (HCML)
Tewkesbury, Gloucestershire
Careline Administrator Location: Tewkesbury Salary: £24,000 This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities 1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person. 2. Manage referrals to the network. 3. Provide relevant administration to support with case administration. 4. Investigate any invoice or network queries. 5. Manage reimbursements in accordance with relevant scheme rules and benefits. 6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive. 7. Complete any additional tasks requested by management. 8. Demonstrate a professional and respectful approach during all interactions. 9. Monitor dashboards and assist team leader in allocation of workloads and tasks. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Key Skills and Experience 1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. 2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR). 3. Have an excellent telephone manner. 4. Have excellent interpersonal communication skills. 5. Ensure that a professional and presentable dress code is adhered to when client facing. 6. Be comfortable working either on your own initiative or as part of a team. 7. Be able to follow procedures, adhere to policies and apply these to the scope of work. 8. Have a "can do" attitude when dealing with customer calls. 9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 10. Be confident, precise and helpful when dealing with any customer complaints. 11. Be able to demonstrate a high level of accuracy with good attention to detail. 12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support. 13. Employ a flexible attitude in relation to meeting the demands/needs of the work place. 14. Be able to work to tight deadlines and to be calm under pressure. This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
May 17, 2024
Full time
Careline Administrator Location: Tewkesbury Salary: £24,000 This is a great opportunity to join our thriving Corporate Health division in Tewkesbury, joining a close knit and innovative team in our Careline department. You will be involved in delivering high quality administration to the team including customer focused support and working closely with the case managers and team leaders, whilst striving to deliver a streamlined service. The role of administration support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities 1. Process incoming communications (post, fax, email), scanning, if appropriate, and direct to the relevant person. 2. Manage referrals to the network. 3. Provide relevant administration to support with case administration. 4. Investigate any invoice or network queries. 5. Manage reimbursements in accordance with relevant scheme rules and benefits. 6. Chase clinical information in a timely manner demonstrating professionalism whilst being assertive. 7. Complete any additional tasks requested by management. 8. Demonstrate a professional and respectful approach during all interactions. 9. Monitor dashboards and assist team leader in allocation of workloads and tasks. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Key Skills and Experience 1. Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. 2. Be familiar with and keep up to date with, the requirements of the Data Protection Act and General Data Protection Regulation (GDPR). 3. Have an excellent telephone manner. 4. Have excellent interpersonal communication skills. 5. Ensure that a professional and presentable dress code is adhered to when client facing. 6. Be comfortable working either on your own initiative or as part of a team. 7. Be able to follow procedures, adhere to policies and apply these to the scope of work. 8. Have a "can do" attitude when dealing with customer calls. 9. Feel comfortable in challenging aspects of the role where you feel there may be room for improvement/more efficient ways to deal with that aspect. 10. Be confident, precise and helpful when dealing with any customer complaints. 11. Be able to demonstrate a high level of accuracy with good attention to detail. 12. Be able to develop a robust and in-depth working knowledge of the day to day activities relating to Operations Support. 13. Employ a flexible attitude in relation to meeting the demands/needs of the work place. 14. Be able to work to tight deadlines and to be calm under pressure. This role would suit someone from the following backgrounds: Clinical Administrator, Clinical Coordinator, Medical Secretary, Admin Support About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
PART TIME ADMINISTRATOR WORCESTER/HYBRID £23,000 PRO RATA / £12.79 PER HOUR Our client, a not-for-profit organisation are looking for an Administrator to join their fast-paced and rapidly growing team. In this newly created role as an Administrator you will be responsible for providing an effective administration service to support the efficient running of department and delivery of customer first services. This is a part time role, working across 5 days, Monday to Friday i.e. 9.30-2.30 for example, working from Worcester three days a week, with an option two days of home working. BENEFITS Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As an Administrator, you will be: Coordinating, reporting, maintaining and monitoring effective and efficient administrative systems to support the high quality and consistent complaints resolution, enquiry and customer feedback services Providing general administrative support, record keeping and information preparation Communicating effectively and professionally at all times, maintaining team mailboxes in line with policy and procedure Supporting the senior management team by ensuring accurate and timely information is collected and collated, analysed and interpreted to ensure regulatory and other standards are continuously met or exceeded. Preparing and presenting information clearly and concisely providing responses to complex enquiries, including the handling of sensitive information Coordinating and tracking escalated contact from customers of external stakeholders to ensure timely updates and resolution of the issue whilst ensuring customers and stakeholders are kept informed. Contributing, as appropriate, to special programmes and projects WHAT YOU NEED To be considered for the role of Administrator , you will need: Recent experience of undertaking a similar role including delivering high quality customer services Proven experience in managing administration processes relating to customer complaints and compensation Working knowledge of effective communication at all levels Experience of mailbox/query management and dealing with escalated queries Working knowledge of dealing with commercially sensitive and confidential data Excellent communication and presentation skills Microsoft Office skills NEXT STEPS If you are you an enthusiastic and hardworking individual, and are interested in becoming an Administrator , then apply with you CV today! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don't miss out. Apply today!
May 17, 2024
Full time
PART TIME ADMINISTRATOR WORCESTER/HYBRID £23,000 PRO RATA / £12.79 PER HOUR Our client, a not-for-profit organisation are looking for an Administrator to join their fast-paced and rapidly growing team. In this newly created role as an Administrator you will be responsible for providing an effective administration service to support the efficient running of department and delivery of customer first services. This is a part time role, working across 5 days, Monday to Friday i.e. 9.30-2.30 for example, working from Worcester three days a week, with an option two days of home working. BENEFITS Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As an Administrator, you will be: Coordinating, reporting, maintaining and monitoring effective and efficient administrative systems to support the high quality and consistent complaints resolution, enquiry and customer feedback services Providing general administrative support, record keeping and information preparation Communicating effectively and professionally at all times, maintaining team mailboxes in line with policy and procedure Supporting the senior management team by ensuring accurate and timely information is collected and collated, analysed and interpreted to ensure regulatory and other standards are continuously met or exceeded. Preparing and presenting information clearly and concisely providing responses to complex enquiries, including the handling of sensitive information Coordinating and tracking escalated contact from customers of external stakeholders to ensure timely updates and resolution of the issue whilst ensuring customers and stakeholders are kept informed. Contributing, as appropriate, to special programmes and projects WHAT YOU NEED To be considered for the role of Administrator , you will need: Recent experience of undertaking a similar role including delivering high quality customer services Proven experience in managing administration processes relating to customer complaints and compensation Working knowledge of effective communication at all levels Experience of mailbox/query management and dealing with escalated queries Working knowledge of dealing with commercially sensitive and confidential data Excellent communication and presentation skills Microsoft Office skills NEXT STEPS If you are you an enthusiastic and hardworking individual, and are interested in becoming an Administrator , then apply with you CV today! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don't miss out. Apply today!
Sales Administrator Job in Bournemouth Our well established and thriving local client is recruiting a Sales Administrator. The key function of the role is to support the account managers in order to help the sales function run efficiently, by providing a link between the team and client managers, enhance bilateral communication and streamlining processes. The Sales Administrator will be responsible for providing administrative support, and also manage a portfolio of customers, providing sales support and account management. Duties and Responsibilities: Provide information to the sales team using category data, and be the central point for the team and client managers to manage all market data sources Be the specialist within the team, coordinating related activities, providing client managers with one key point of contact Work closely with the account managers by providing the administration support for annual plans, arranging team meeting, creating adverts and monitoring trade spend Developing and managing processes for new account setup and evaluating new account enquiries Lead the regular communication to the core retail sector Provide the team with impactful presentations and information documents in order to help the account managers drive sales Updating stock reports, price files and order forms to show the most current data Send weekly communication documents to the sales team, providing updates from the client managers on all product related information. Event management for the trade shows as well as attendance, assisting with meeting presentations and taking minutes Overseeing allocated channel accounts who you will be contact regularly to, selling new product development and new listing opportunities, as well as obtain repeat orders Minimum Skills and Experience Required: A sales support and account management background The ability to manage your own customer base The ability to communicate confidently with external customers and buyers to detail products The ability to manage customer queries and complaints and find solutions Excellent IT skills and be able to use Excel to an intermediate level to analyse sales performance data and produce reports Communicate effectively with internal colleagues, and customers Salary and Benefits: A salary of £DOE Parking reimbursement Learning and development opportunities Monday to Friday working hours 9.00 am - 5.30 pm 25 days holiday plus Bank Holidays This Sales Administrator job in Bournemouth would suit candidates who have an account management and administrative background, as well as being commercially aware, and have excellent communication skills.
May 17, 2024
Full time
Sales Administrator Job in Bournemouth Our well established and thriving local client is recruiting a Sales Administrator. The key function of the role is to support the account managers in order to help the sales function run efficiently, by providing a link between the team and client managers, enhance bilateral communication and streamlining processes. The Sales Administrator will be responsible for providing administrative support, and also manage a portfolio of customers, providing sales support and account management. Duties and Responsibilities: Provide information to the sales team using category data, and be the central point for the team and client managers to manage all market data sources Be the specialist within the team, coordinating related activities, providing client managers with one key point of contact Work closely with the account managers by providing the administration support for annual plans, arranging team meeting, creating adverts and monitoring trade spend Developing and managing processes for new account setup and evaluating new account enquiries Lead the regular communication to the core retail sector Provide the team with impactful presentations and information documents in order to help the account managers drive sales Updating stock reports, price files and order forms to show the most current data Send weekly communication documents to the sales team, providing updates from the client managers on all product related information. Event management for the trade shows as well as attendance, assisting with meeting presentations and taking minutes Overseeing allocated channel accounts who you will be contact regularly to, selling new product development and new listing opportunities, as well as obtain repeat orders Minimum Skills and Experience Required: A sales support and account management background The ability to manage your own customer base The ability to communicate confidently with external customers and buyers to detail products The ability to manage customer queries and complaints and find solutions Excellent IT skills and be able to use Excel to an intermediate level to analyse sales performance data and produce reports Communicate effectively with internal colleagues, and customers Salary and Benefits: A salary of £DOE Parking reimbursement Learning and development opportunities Monday to Friday working hours 9.00 am - 5.30 pm 25 days holiday plus Bank Holidays This Sales Administrator job in Bournemouth would suit candidates who have an account management and administrative background, as well as being commercially aware, and have excellent communication skills.
We're seeking a Sales Coordinator to support the Sales team within the FMCG industry, based in London. The successful candidate will thrive in a fast-paced environment, providing essential support and coordination to a busy sales team. Client Details Our client is a leading player in the FMCG industry, boasting a global reach. With a team of over a thousand dedicated employees, they are renowned for delivering high-quality consumer products across various markets. Their London base serves as a strategic hub for their European operations. Description Support the entire sales team in daily administrative tasks Coordinate sales team by managing schedules, filing important documents and communicating relevant information Respond to complaints from customers and provide after-sales support when requested Store and sort financial and non-financial data in electronic form Coordinate the sales team's activities to boost performance Assist in the preparation and organising of promotional material or events Ensure the adequacy of sales-related equipment or material Monitor the team's progress, identify shortcomings and propose improvements Profile A successful Sales Coordinator should have: Minimum 1 year experience in a Sales development role or account role Proven experience in sales Experience in the cosmetics, hospitality or B2B sales Excellent knowledge of MS Office Preferred working knowledge of Salesforce Excellent verbal and written communication skills Job Offer An annual salary range of £28,000 - £30,000, plus benefits and perks Daily stocked "BRAVO BAR" snacks and drinks Twenty free personal care products per year Birthday Leave A dynamic work environment in the heart of London We look forward to welcoming a new Sales Coordinator to our team. Don't miss this unique opportunity to build your career in the FMCG industry.
May 17, 2024
Full time
We're seeking a Sales Coordinator to support the Sales team within the FMCG industry, based in London. The successful candidate will thrive in a fast-paced environment, providing essential support and coordination to a busy sales team. Client Details Our client is a leading player in the FMCG industry, boasting a global reach. With a team of over a thousand dedicated employees, they are renowned for delivering high-quality consumer products across various markets. Their London base serves as a strategic hub for their European operations. Description Support the entire sales team in daily administrative tasks Coordinate sales team by managing schedules, filing important documents and communicating relevant information Respond to complaints from customers and provide after-sales support when requested Store and sort financial and non-financial data in electronic form Coordinate the sales team's activities to boost performance Assist in the preparation and organising of promotional material or events Ensure the adequacy of sales-related equipment or material Monitor the team's progress, identify shortcomings and propose improvements Profile A successful Sales Coordinator should have: Minimum 1 year experience in a Sales development role or account role Proven experience in sales Experience in the cosmetics, hospitality or B2B sales Excellent knowledge of MS Office Preferred working knowledge of Salesforce Excellent verbal and written communication skills Job Offer An annual salary range of £28,000 - £30,000, plus benefits and perks Daily stocked "BRAVO BAR" snacks and drinks Twenty free personal care products per year Birthday Leave A dynamic work environment in the heart of London We look forward to welcoming a new Sales Coordinator to our team. Don't miss this unique opportunity to build your career in the FMCG industry.