James Andrew Recruitment Solutions (JAR Solutions)
We are currently partnering with a leading Housing Association in Kent - with ad hoc travel to London, who are recruiting for a People Support Manager to join their growing team on a permanent basis. Our client is a major housing association based in the South East, who are award winning and have over 70,000 homes. This is a full-time position with a salary band of £40,000 per annum. Duties will include (but are not limited to): Managing a team of People Support Administrators to deliver an excellent people support and administrative service to colleagues across the full lifecycle Working closely with the People Shared Services Officers on relevant projects and to ensure the consistency and application of relevant people services processes Coaching and supporting the People Support Team to provide expert advice to managers and colleagues on our people processes and policies Managing the day-to-day performance of the team and support personal development and performance Identifying and managing risk, escalating as first line support for colleagues on complex life-cycle queries Ensuring GDPR compliance and legislative compliance across the people support administrative function Leading and managing data accuracy and integrity through regular checks, audits and reporting to maintain data quality Experience required: Able to line manage a team Skills, knowledge and expertise required: Leadership skills Extremely personable Rewards and Benefits: Eyecare and Dental cover Hybrid worker Buying and selling annual leave Retail vouchers Flexible working Extensive in-house training Working hours: 35 hours per week Monday - Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
May 19, 2024
Full time
We are currently partnering with a leading Housing Association in Kent - with ad hoc travel to London, who are recruiting for a People Support Manager to join their growing team on a permanent basis. Our client is a major housing association based in the South East, who are award winning and have over 70,000 homes. This is a full-time position with a salary band of £40,000 per annum. Duties will include (but are not limited to): Managing a team of People Support Administrators to deliver an excellent people support and administrative service to colleagues across the full lifecycle Working closely with the People Shared Services Officers on relevant projects and to ensure the consistency and application of relevant people services processes Coaching and supporting the People Support Team to provide expert advice to managers and colleagues on our people processes and policies Managing the day-to-day performance of the team and support personal development and performance Identifying and managing risk, escalating as first line support for colleagues on complex life-cycle queries Ensuring GDPR compliance and legislative compliance across the people support administrative function Leading and managing data accuracy and integrity through regular checks, audits and reporting to maintain data quality Experience required: Able to line manage a team Skills, knowledge and expertise required: Leadership skills Extremely personable Rewards and Benefits: Eyecare and Dental cover Hybrid worker Buying and selling annual leave Retail vouchers Flexible working Extensive in-house training Working hours: 35 hours per week Monday - Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
JC127 - Client Liaison Officer Location - Attending various sites in London Salary - £Competitive Overview:First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team.The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s).My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE's or equivalent, Grades A - C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
May 19, 2024
Full time
JC127 - Client Liaison Officer Location - Attending various sites in London Salary - £Competitive Overview:First Military Recruitment is working in partnership with our reputable client who is seeking a Client Liaison Officer to join their team.The role of the Client Liaison Officer is a vital one for many residents/tenants as the successful candidate will be the point of contact for my client. Maintaining positive relationships between the residents, sub-contractors, client representatives and my client's team. You will also be reviewing and analysing KPI performance, whilst working with the Account Manager to ensure continuous improvement within the contract(s).My client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind. Duties and Responsibilities: To be responsible for arranging appointments with tenants and residents for carrying out surveys and executing the works. Preparing and gaining approval for newsletters and appointment letters by the client and letter dropping as required. Maintain a database of all appointments made and their outcome. To be responsible for investigation, resolution and reporting of all works and customer related complaints onto complaints database. Capture and coordinate all of the customer satisfaction surveys as required by the contract. Attend any client meetings as required. To act as main representative and contact for tenants whilst work is carried out in the home, maximizing customer satisfaction and ensuring full communication at all times. Conduct site visits. Work on 1 or more contracts. Manage all resident contact information and any caution alerts, including updating IT systems. Able to problem solve and deal with issues and complaints through to satisfactory resolution. Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct. Skills, Experience and Qualifications: Essential: Experience of working within Customer Care. A good standard of English (written & verbal), letter writing skills, including use of Word and Excel, and a good standard of mathematics. Self-motivated and willingness to work on own initiative. Proactive attitude towards development of customer excellence. Knowledge of IT Systems and experience of working with computerized systems. Willingness to develop self and others. Ability to be innovative. Desirable: Minimum 8 GCSE's or equivalent, Grades A - C (inc English & Maths). NVQ Level 3 in Customer Service or equivalent. Fire Warden training achievement. First Aid at Work training achievement. Experience or Knowledge of the Social Housing Market. Experience of working in partnership with a Local Authority Client. In return our client offers: Competitive Salary. Pension. 25 days annual + 8 bank holidays. Employee Assistance Programme.
ob Title: Housing Enforcement Officer Location : Northampton Pay Rate: 34 Umbrella P/H Job Type: Full Time Contract The Role To improve housing conditions in West Northamptonshire's private sector - and effect a positive and sustained step change in the behaviour of landlords and letting agents - through advice, licensing, risk-based interventions and intelligence-led enforcement action. Including the optimum use of civil penalties, rent repayment orders and licensing fees to support West Northamptonshire's intelligence-led approach to housing enforcement and maximise the impact in tackling criminal, rogue and irresponsible landlords. The Candidate HHSRS certificate Recent experience of enforcement activities under the Housing Act 2004, including the drafting and issue of enforcement notices, financial penalties, magistrates court, and first tier tribunal Recent experience of undertaking housing inspections, the recognition of Category 1 hazards, and the remediation of Category 1 hazards How to apply Please submit your application via the contract details provided and you will be contracted with further information about this opportunity or email your CV to me directly or call me on (phone number removed)
May 19, 2024
Contractor
ob Title: Housing Enforcement Officer Location : Northampton Pay Rate: 34 Umbrella P/H Job Type: Full Time Contract The Role To improve housing conditions in West Northamptonshire's private sector - and effect a positive and sustained step change in the behaviour of landlords and letting agents - through advice, licensing, risk-based interventions and intelligence-led enforcement action. Including the optimum use of civil penalties, rent repayment orders and licensing fees to support West Northamptonshire's intelligence-led approach to housing enforcement and maximise the impact in tackling criminal, rogue and irresponsible landlords. The Candidate HHSRS certificate Recent experience of enforcement activities under the Housing Act 2004, including the drafting and issue of enforcement notices, financial penalties, magistrates court, and first tier tribunal Recent experience of undertaking housing inspections, the recognition of Category 1 hazards, and the remediation of Category 1 hazards How to apply Please submit your application via the contract details provided and you will be contracted with further information about this opportunity or email your CV to me directly or call me on (phone number removed)
Join Our Clients Dynamic Team as a Lettings Officer! Are you passionate about helping individuals find their perfect homes? Do you thrive in a role where you can make a difference in people's lives? If so, we have an exciting opportunity for you to join our Clients Lettings team at a leading housing association in Worcestershire click apply for full job details
May 19, 2024
Full time
Join Our Clients Dynamic Team as a Lettings Officer! Are you passionate about helping individuals find their perfect homes? Do you thrive in a role where you can make a difference in people's lives? If so, we have an exciting opportunity for you to join our Clients Lettings team at a leading housing association in Worcestershire click apply for full job details
Berneslai Homes have various exciting opportunities for Tenants First Administration Officer to join their team based in Barnsley with the ability to work agilely. You will be working on a full-time, permanent basis , and in return, you will receive a competitive salary of £24,294 - £25,979 per annum. About Us: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay?Curious?to make sure we get things right. The Tenants First Administration Officer?role: We're looking for an Administration Officer to join our Tenants First service! As part of this role, you'll provide a comprehensive administrative support service, enabling your Tenants First colleagues to perform their duties in the most effective way possible. Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs. Key duties and responsibilities of our Tenants First Administration Officer: Undertake the day-to-day administration of the service, and provide financial, typing, and general administrative support to colleagues within the service, including producing reports in various formats. Organise and assist in the delivery of all interventions on behalf of the team, preparing intervention packs for keyworkers and ensuring the teams 'Toolkit' is up to date. Input data for all new support referrals for caseloads into Northgate and Microsoft Excel, monitor waiting lists and report findings to Tenants First Team Leader Provide telephone support and general day-to-day administration of our furnished tenancy scheme to tenants and to staff? Maintain and monitor information and data on all tenants with a furnished tenancy, ensuring that all furniture replacements, furniture packs and removal of furniture from a home is carried out in accordance with policies and procedures Organise, attend, and take minutes of panel meetings, and other meetings as deemed appropriate by the Service Manager Design and create high quality visual material for presentation purposes. Prepare performance monitoring information on a monthly, quarterly, and yearly basis to the Service Manager for all KPI's What we're looking for in our Tenants First Administration Officer: HNC / NVQ Level 4 in a relevant field (i.e. administration/business etc), or equivalent qualification or relevant experience of working with children, young people, and families in a business support role. Ability to motivate self to contribute to a positive, improvement focused working environment. Demonstrate a positive, flexible approach to team working. Ability to use own initiative, and work in a fast-paced environment. Experience of working with software applications including Microsoft office and bespoke databases to be able to produce data monitoring and financial information. Ability to travel as necessary to meet the needs of the post. Able to work flexible hours to meet the needs of the service. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Tenants First Administration Officer , please click 'apply' today. We would love to hear from you!
May 19, 2024
Full time
Berneslai Homes have various exciting opportunities for Tenants First Administration Officer to join their team based in Barnsley with the ability to work agilely. You will be working on a full-time, permanent basis , and in return, you will receive a competitive salary of £24,294 - £25,979 per annum. About Us: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay?Curious?to make sure we get things right. The Tenants First Administration Officer?role: We're looking for an Administration Officer to join our Tenants First service! As part of this role, you'll provide a comprehensive administrative support service, enabling your Tenants First colleagues to perform their duties in the most effective way possible. Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs. Key duties and responsibilities of our Tenants First Administration Officer: Undertake the day-to-day administration of the service, and provide financial, typing, and general administrative support to colleagues within the service, including producing reports in various formats. Organise and assist in the delivery of all interventions on behalf of the team, preparing intervention packs for keyworkers and ensuring the teams 'Toolkit' is up to date. Input data for all new support referrals for caseloads into Northgate and Microsoft Excel, monitor waiting lists and report findings to Tenants First Team Leader Provide telephone support and general day-to-day administration of our furnished tenancy scheme to tenants and to staff? Maintain and monitor information and data on all tenants with a furnished tenancy, ensuring that all furniture replacements, furniture packs and removal of furniture from a home is carried out in accordance with policies and procedures Organise, attend, and take minutes of panel meetings, and other meetings as deemed appropriate by the Service Manager Design and create high quality visual material for presentation purposes. Prepare performance monitoring information on a monthly, quarterly, and yearly basis to the Service Manager for all KPI's What we're looking for in our Tenants First Administration Officer: HNC / NVQ Level 4 in a relevant field (i.e. administration/business etc), or equivalent qualification or relevant experience of working with children, young people, and families in a business support role. Ability to motivate self to contribute to a positive, improvement focused working environment. Demonstrate a positive, flexible approach to team working. Ability to use own initiative, and work in a fast-paced environment. Experience of working with software applications including Microsoft office and bespoke databases to be able to produce data monitoring and financial information. Ability to travel as necessary to meet the needs of the post. Able to work flexible hours to meet the needs of the service. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Tenants First Administration Officer , please click 'apply' today. We would love to hear from you!
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 19, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Maintenance Officer required by the NI Housing Executive to work from their offices in Enniskillen Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Maintenance Officer on an ongoing temporary contract basis to work from their offices in Enniskillen. Your new role Reporting to the Area Maintenance Manager, you will ensure that maintenance repairs to Housing Executive homes are carried out to exacting cost, quality and time standards in accordance with the terms of contracts. Your main duties will include: To carry out inspections of properties to a set timetable in order to authorise the Housing Executive's Contractors to carry out necessary maintenance work; To conduct inspections of properties, again to a set timetable, in order that works done are of an acceptable standard and that payment for such work can be authorised; To advise tenants about maintenance policies and their responsibilities for the maintenance of some items in their homes or to provide information on the progress of works on their homes or the timeframe for such works to be done; To draw deficiencies in the delivery of an effective maintenance service to the attention of the Contractor in the first instance in order that remedial action can be taken; To liaise with other Housing Executive staff, particularly those involved in the allocation of homes, to ensure that houses vacated on changes of tenancy have necessary works done so that they can be re-let as soon as possible. What you'll need to succeed To be considered for this position, you must meet at least one of the following criteria: A degree in Building Studies (or equivalent) with 1 year relevant experience; A BTEC Higher Diploma in Building Studies (or equivalent) with 2 years relevant experience; A minimum of 4 years relevant experience. Relevant experience will be considered as working on the design, improvement or maintenance of domestic properties. What you'll get in return This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis. Whilst this role is offered on an ongoing temporary contract basis, it is envisaged that a permanent role will be recruited in due course. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
May 19, 2024
Seasonal
Maintenance Officer required by the NI Housing Executive to work from their offices in Enniskillen Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Maintenance Officer on an ongoing temporary contract basis to work from their offices in Enniskillen. Your new role Reporting to the Area Maintenance Manager, you will ensure that maintenance repairs to Housing Executive homes are carried out to exacting cost, quality and time standards in accordance with the terms of contracts. Your main duties will include: To carry out inspections of properties to a set timetable in order to authorise the Housing Executive's Contractors to carry out necessary maintenance work; To conduct inspections of properties, again to a set timetable, in order that works done are of an acceptable standard and that payment for such work can be authorised; To advise tenants about maintenance policies and their responsibilities for the maintenance of some items in their homes or to provide information on the progress of works on their homes or the timeframe for such works to be done; To draw deficiencies in the delivery of an effective maintenance service to the attention of the Contractor in the first instance in order that remedial action can be taken; To liaise with other Housing Executive staff, particularly those involved in the allocation of homes, to ensure that houses vacated on changes of tenancy have necessary works done so that they can be re-let as soon as possible. What you'll need to succeed To be considered for this position, you must meet at least one of the following criteria: A degree in Building Studies (or equivalent) with 1 year relevant experience; A BTEC Higher Diploma in Building Studies (or equivalent) with 2 years relevant experience; A minimum of 4 years relevant experience. Relevant experience will be considered as working on the design, improvement or maintenance of domestic properties. What you'll get in return This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis. Whilst this role is offered on an ongoing temporary contract basis, it is envisaged that a permanent role will be recruited in due course. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. #
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
May 18, 2024
Full time
Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on Anti-Social Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. Responsibilities: Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible. Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse. Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner. Work collaboratively with colleagues in the preparation and service of legal documents including Notices. Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form. Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system. Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes. Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary. Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken. Liaise with and make referrals to mediation service, if appropriate. Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations. To have knowledge and understanding of the Company's business policies and work to them at all times, including adherence to the Company's Data Protection Policy. To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system. Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices. Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies Skills & Experience: GCSE level education, or equivalent, or demonstrable experience CIH level 3 qualification, or willingness to complete Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice Excellent knowledge of housing management related IT Systems Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire - Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C's Join us and thrive in a supportive environment that values your personal and professional growth.
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you click apply for full job details
May 18, 2024
Full time
Income Officer Salary: £31,650 per annum Location - Warrington Permanent The Vacancy If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you click apply for full job details
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
We have a fantastic opportunity to join our Investment and Development team as an Asset Grading Officer on a Permanent Basis . Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance. It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations. We have an ambitious Corporate Plan and we're undertaking a large-scale transformation programme to deliver our goals. The Role As an Asset Grading Officer you will adopt an analytic approach to reviewing asset grading scores, working closely with the Head of Programme to interrogate current outcomes and agree a future pathway for all our homes over the short, medium and long term. Working with the Head of Programme & Asset Grading to agree appropriate strategies by region and local authority for all our core housing stock. Key responsibilities include: Assist with identifying future redevelopment / regeneration opportunities by location and support Regeneration and New Business by attaining approval for initial feasibility studies Using the asset grading model to work through the local authorities in the South & West of our geography on a property by property Working collaboratively across our localities to understand the challenges faced by property, Customer and Lettings and using this to assist the Head of Programme in the development of a bespoke strategy for each of our operating areas Assisting the Head of Programme to identify a pipeline of poor performing schemes for the Head of Disposal to appraise Support the Head of Programme in the annual refresh of asset grading to illustrate the effectiveness of the combined strategies including development of new homes, disposal, and improvement of existing homes Take responsibility for flagging homes for disposal to support the Business Plan What we're looking for: You'll have proven experience in a similar role in Asset Management or Property Management with a good understanding of property lifecycle and obsolescence. Must be experienced in working effectively within cross-functional teams. You'll also have: Strong communication skills and report writing experience Analytical skills with attention to detail and the ability to analyse large and small data sets to draw conclusion and identify trends Strong IT skills particularly in Word, Excel, PowerPoint, Outlook, Power BI and operating systems such as Keystone/ActiveH or similar housing management Systems. What you'll receive from us We have some fantastic benefits on offer at SNG, including: £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.
May 18, 2024
Full time
We have a fantastic opportunity to join our Investment and Development team as an Asset Grading Officer on a Permanent Basis . Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance. It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations. We have an ambitious Corporate Plan and we're undertaking a large-scale transformation programme to deliver our goals. The Role As an Asset Grading Officer you will adopt an analytic approach to reviewing asset grading scores, working closely with the Head of Programme to interrogate current outcomes and agree a future pathway for all our homes over the short, medium and long term. Working with the Head of Programme & Asset Grading to agree appropriate strategies by region and local authority for all our core housing stock. Key responsibilities include: Assist with identifying future redevelopment / regeneration opportunities by location and support Regeneration and New Business by attaining approval for initial feasibility studies Using the asset grading model to work through the local authorities in the South & West of our geography on a property by property Working collaboratively across our localities to understand the challenges faced by property, Customer and Lettings and using this to assist the Head of Programme in the development of a bespoke strategy for each of our operating areas Assisting the Head of Programme to identify a pipeline of poor performing schemes for the Head of Disposal to appraise Support the Head of Programme in the annual refresh of asset grading to illustrate the effectiveness of the combined strategies including development of new homes, disposal, and improvement of existing homes Take responsibility for flagging homes for disposal to support the Business Plan What we're looking for: You'll have proven experience in a similar role in Asset Management or Property Management with a good understanding of property lifecycle and obsolescence. Must be experienced in working effectively within cross-functional teams. You'll also have: Strong communication skills and report writing experience Analytical skills with attention to detail and the ability to analyse large and small data sets to draw conclusion and identify trends Strong IT skills particularly in Word, Excel, PowerPoint, Outlook, Power BI and operating systems such as Keystone/ActiveH or similar housing management Systems. What you'll receive from us We have some fantastic benefits on offer at SNG, including: £450 flex-pot annually, discounted shopping & cycling scheme 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.
Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate £18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheetsCandidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 18, 2024
Full time
Client Local Authority in Ealing Job Title Housing Compliants Admin Support Officer Pay Rate £18.04 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing). Description Your primary duties are to: Acknowledge and respond to customer complaints within the agreed service level agreements Investigate and resolve customer complaints promptly and proactively, ensuring the written response addresses all of the issues raised Communicate with customers over the phone, email and our customer portal Liaise with key stakeholders to progress the customer complaints If appropriate, calculate redress and compensation in line with the enact policies Maintain databases and spreadsheetsCandidates with letter writing experience and working knowledge of the repairs modules in Open Housing Management System (OHMS) will be at a distinct advantage. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Community Engagement Officer £29,576 to £32,863 plus excellent benefits Leicestershire and North Warwickshire Permanent,Full Time Can you help to build sustainable communities? Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all click apply for full job details
May 18, 2024
Full time
Community Engagement Officer £29,576 to £32,863 plus excellent benefits Leicestershire and North Warwickshire Permanent,Full Time Can you help to build sustainable communities? Platform Housing Group believes in putting our customers first and by doing this we can build happy and lasting communities for all click apply for full job details
We are looking for a Welfare Officer to join our client at their Wethersfield site, they are an independent organisation who provide accommodation services to numerous organisations across the UK and continues to develop its business in both central and local government as well as the charitable section. You will have a caseload of (Apply online only). The purpose of the job is to manage a portfolio of properties within a designated area which will be assigned once you start. This role involves providing direct support and management to the clients. Experience within a Housing Officer or welfare support role is essential. This is an onsite role. Working a 48 hour week consisting of 12 hour day and night shifts - Day shift 7:00 - 19:00, Night shift 19:00 - 7:00 Benefits 33 days annual leave per annum (25 days plus bank holidays) Life Cover (2 x basic salary) Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) 6 month probation period Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required as part of job role Mileage expenses (claimable from home) Referral Scheme The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Email Lucy at (url removed) if you would like further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
May 18, 2024
Full time
We are looking for a Welfare Officer to join our client at their Wethersfield site, they are an independent organisation who provide accommodation services to numerous organisations across the UK and continues to develop its business in both central and local government as well as the charitable section. You will have a caseload of (Apply online only). The purpose of the job is to manage a portfolio of properties within a designated area which will be assigned once you start. This role involves providing direct support and management to the clients. Experience within a Housing Officer or welfare support role is essential. This is an onsite role. Working a 48 hour week consisting of 12 hour day and night shifts - Day shift 7:00 - 19:00, Night shift 19:00 - 7:00 Benefits 33 days annual leave per annum (25 days plus bank holidays) Life Cover (2 x basic salary) Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) 6 month probation period Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required as part of job role Mileage expenses (claimable from home) Referral Scheme The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Email Lucy at (url removed) if you would like further information. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
Community Response Officer (Nights) Stoke-on-Trent £26,910 a year Full Time 40 hours per week Permanent Our client is looking for a Community Response Officer (nights) to provide an efficient, responsive, and holistic housing management support service for customers living in their semi-independent and community homes during the night click apply for full job details
May 18, 2024
Full time
Community Response Officer (Nights) Stoke-on-Trent £26,910 a year Full Time 40 hours per week Permanent Our client is looking for a Community Response Officer (nights) to provide an efficient, responsive, and holistic housing management support service for customers living in their semi-independent and community homes during the night click apply for full job details
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
May 18, 2024
Full time
Job Title: Housing Management Services Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday-Friday 09:30am-5pm Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Management Services Officer You will deliver quality housing management services to customers of social housing and RHO, ensuring that customer queries are dealt with quickly and accurately. You will role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. About you We are looking for someone with.• Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries. • A strong customer focus, with excellent communication and influencing skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile • Deliver end to end case management of simple tenancy & leasehold queries that do not require site visits, maintaining accurate records and escalating issues where appropriate. • Work collaboratively with colleagues in the Customer Contact Centre and Housing Services to ensure that queries are resolved as quickly as possible, without multiple handoffs, maintaining accurate customer records to support effective tenancy and leasehold management. • Contribute to the improvement of processes and identify opportunities to enable first contact resolution by improving information held in the Knowledge Base. • Ensure compliance with Group requirements in health & safety, safeguarding, equality & diversity, and data protection. Person specification Knowledge, Skills and Experience Essential • Demonstrable commitment to the Riverside Values • Proven ability successfully resolve customer queries.• A strong customer focus, with excellent communication and influencing skills. • Experience of working in tenancy and / or leasehold management • Proficient in use of MS Office Suite • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce
Good Growth Good Growth is responsible for delivering and implementing the Mayors environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work click apply for full job details
May 18, 2024
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayors environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work click apply for full job details
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
May 18, 2024
Full time
Job Title: Neighbourhood Officer Location: Leeds Salary: £32,745.27 per annum plus Essential Car User Allowance based on the emissions of your vehicle. Job Type: Permanent (1x Permanent and 1x 12 months fixed term - 2 roles available), Full time The Vacancy: The company is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire click apply for full job details
Commercial & Leasehold Property Officer Salary: £39,374 Location: Manchester - Agile - some attendance to office/customers homes required Full Time, Permanent Closing Date: 28th May 2024 Interview date 7th June 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Commercial & Leasehold Property Officer to join us! You'll provide a professional, high-quality service to One Manchester's current and future market rent, rent to buy, shared ownership and leasehold customers. Using a customer focused, proactive & responsive approach to ensure they are managed in accordance with legislation, regulation, procedures, policies, and best practice to achieve high satisfaction levels and value for money through effective management. What we're looking for: Current specialist knowledge/experience of either leasehold, shared ownership, property sales, lettings, tenancy, or block management. Excellent customer service skills with experience of developing effective relationships with customers, colleagues, stakeholders, and partners. Capable in creating successful relationships, resolving disputes, sustaining tenancies, and delivering maximum growth in a commercial and competitive environment. Proficient in maintaining accurate and up to date records, performance indicators, following any set processes. Strong IT Skills with knowledge of Microsoft Office, CRM and management systems. Access to a car, full UK driving license and be willing to travel for business needs. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
May 18, 2024
Full time
Commercial & Leasehold Property Officer Salary: £39,374 Location: Manchester - Agile - some attendance to office/customers homes required Full Time, Permanent Closing Date: 28th May 2024 Interview date 7th June 2024 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Commercial & Leasehold Property Officer to join us! You'll provide a professional, high-quality service to One Manchester's current and future market rent, rent to buy, shared ownership and leasehold customers. Using a customer focused, proactive & responsive approach to ensure they are managed in accordance with legislation, regulation, procedures, policies, and best practice to achieve high satisfaction levels and value for money through effective management. What we're looking for: Current specialist knowledge/experience of either leasehold, shared ownership, property sales, lettings, tenancy, or block management. Excellent customer service skills with experience of developing effective relationships with customers, colleagues, stakeholders, and partners. Capable in creating successful relationships, resolving disputes, sustaining tenancies, and delivering maximum growth in a commercial and competitive environment. Proficient in maintaining accurate and up to date records, performance indicators, following any set processes. Strong IT Skills with knowledge of Microsoft Office, CRM and management systems. Access to a car, full UK driving license and be willing to travel for business needs. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
SNG Formerly Sovereign Housing Association
Christchurch, Dorset
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
May 18, 2024
Full time
Sovereign has recently merged with Network Homes to form the Sovereign Network Group (SNG). We provide over 84,000 homes and invest in communities across London and the South of England, aiming to offer quality affordable homes and places people love. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. We're pleased to have an opportunity for a Customer Accounts Manager to join our team and help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. You'll be based from our Christchurch office, with travel across South Hampshire and the Isle of Wight , and will take our hybrid approach combining office and home working Role : You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices. Key Responsibilities: Lead and support a team, fostering a high-performing and professional environment. Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money. Ensure your team collaborates with other teams to provide a customer-centric service. Use a data-driven approach to improve service delivery and efficiency. Manage data related to income performance as per Sovereign's guidelines. Requirements: Experience in a similar role within social housing, including income recovery for various tenures. Knowledge of managing arrears in rented, leasehold, and shared ownership properties. Proven ability to lead and motivate a rent/income collection team. Up-to-date knowledge of legislation, regulations, and standards related to income collection. Experience in using data to drive service performance and deploy resources effectively. Strong leadership, communication, and interpersonal skills. Evidence of excellent customer service in a complex environment. Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential. Benefits: £450 flex-pot annually, discounted shopping, and cycling scheme. 25 days holiday + bank holidays (with an extra day each year up to 30 days). Option to buy and sell up to 5 days holiday per year. Company pension scheme matched up to 12%, life cover at 4x your salary. Flexible working options. Private medical insurance, dental insurance, and critical illness cover options. We are committed to equality, diversity, and inclusion and believe you can truly be yourself at SNG. Visit our careers site to learn more about us and our values. Join us and make a real difference in people's lives. This is a fantastic opportunity to be part of an exciting period of change at SNG.
Job Title: Support Officer Contract Type : Permanent Salary : £27,343 per annum Working Hours: 37.5 hours per week Working Pattern: Monday to Sunday, 8am - 4pm / 1pm - 9pm Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About You We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 18, 2024
Full time
Job Title: Support Officer Contract Type : Permanent Salary : £27,343 per annum Working Hours: 37.5 hours per week Working Pattern: Monday to Sunday, 8am - 4pm / 1pm - 9pm Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About You We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.