Planning Team Leader Location: Walsall, West Midlands Salary: £33,088 - £35,690 The Vacancy Contract: Permanent, Full Time, 37 hours per week Closing Date: 28 May 2024 Interview Date: 10 June 2024 Are you an experienced Work Planner, with experience of leading a team of Work Planners and Administrators? Do you thrive off a busy, fast paced environment are you a self-starter motivated by problem solving and getting the best outcome for our customers? If so read on! We have an exciting opportunity for a Planning Team Leader to join our Home Maintenance Services Team to manage the day to day running of the Repairs Planning Team. The majority of the role will be managing our Responsive Repairs appointments, ensuring we're adhering to our KPIs and service level agreements, as well as supporting our Voids and Specialist Repairs (i.e. section 11) work streams. You'll need to be comfortable with a range of systems (such as DRS, CRM and Microsoft Office Applications), and be able to analyse a large volume of appointment and job (work in progress) data to ensure resource planning to remain compliant with our service level agreements. We'll also need you to have great communication skills, both with customers, your direct team and with other areas of the organisation - working collaboratively is key. Given the nature of our Repairs service, we'll need you to be flexible with your working pattern as you'll be expected to work between the hours of 8am and 6pm in line with business need. Of course, we're willing to give some of that flexibility back and operate hybrid working. What's in it for you? In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. About us Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, 'Be an exceptional place to work that attracts , develops and retains talent'. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves. It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves. We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo. We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
May 18, 2024
Full time
Planning Team Leader Location: Walsall, West Midlands Salary: £33,088 - £35,690 The Vacancy Contract: Permanent, Full Time, 37 hours per week Closing Date: 28 May 2024 Interview Date: 10 June 2024 Are you an experienced Work Planner, with experience of leading a team of Work Planners and Administrators? Do you thrive off a busy, fast paced environment are you a self-starter motivated by problem solving and getting the best outcome for our customers? If so read on! We have an exciting opportunity for a Planning Team Leader to join our Home Maintenance Services Team to manage the day to day running of the Repairs Planning Team. The majority of the role will be managing our Responsive Repairs appointments, ensuring we're adhering to our KPIs and service level agreements, as well as supporting our Voids and Specialist Repairs (i.e. section 11) work streams. You'll need to be comfortable with a range of systems (such as DRS, CRM and Microsoft Office Applications), and be able to analyse a large volume of appointment and job (work in progress) data to ensure resource planning to remain compliant with our service level agreements. We'll also need you to have great communication skills, both with customers, your direct team and with other areas of the organisation - working collaboratively is key. Given the nature of our Repairs service, we'll need you to be flexible with your working pattern as you'll be expected to work between the hours of 8am and 6pm in line with business need. Of course, we're willing to give some of that flexibility back and operate hybrid working. What's in it for you? In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. About us Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, 'Be an exceptional place to work that attracts , develops and retains talent'. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves. It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves. We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo. We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
We are looking to recruit a full time Maintenance Services Planner and Coordinator for a busy maintenance company based in Thatcham, Berkshire. You will be based full time at their head office but some travel to customer sites and client meetings may be required in the future, so you will have to be a car owner / driver. Job hours are 8.30am to 5.00pm Monday to Friday with one hour lunch break. You will be reporting to their Customer Services Manager and National operations Manager. The role will involve taking incoming calls, logging details and prioritising work schedules. Raising job cards and booking in, taking calls from outside service Technicians and updating job information. You will be assisting to manage our team of 6-8 Service maintenance and Repair tradesmen. Possibly taking responsibility for a portfolio of customers in the future. Dealing with customer enquiries and their service maintenance and repair work. . Updating customers and agents with the progress of jobs. Maintaining their database. You will also be assisting with general office duties as required such as filing, Technicians worksheets etc. Skills required : Experienced in handling telephone calls and dealing with customers, suppliers, external contractors and engineers / technicians. An organised approach to prioritising work and technicians and for remembering and recording details of jobs/conversations etc. on our database. Computer literate (database, Word, Excel, e mail) Numerate. Good knowledge of the local area would be an advantage. Experience of working in a role were you have been managing, planning, scheduling engineers or contractors or tradesman would be an advantage. Remuneration/benefits : Salary commensurate with experience. Starting holiday allowance is 23 days plus bank holidays. On site car parking. Car ownership is essential. Please send your CV via the link or call Phil directly on the number below to discuss the role and the company in more detail.
May 18, 2024
Full time
We are looking to recruit a full time Maintenance Services Planner and Coordinator for a busy maintenance company based in Thatcham, Berkshire. You will be based full time at their head office but some travel to customer sites and client meetings may be required in the future, so you will have to be a car owner / driver. Job hours are 8.30am to 5.00pm Monday to Friday with one hour lunch break. You will be reporting to their Customer Services Manager and National operations Manager. The role will involve taking incoming calls, logging details and prioritising work schedules. Raising job cards and booking in, taking calls from outside service Technicians and updating job information. You will be assisting to manage our team of 6-8 Service maintenance and Repair tradesmen. Possibly taking responsibility for a portfolio of customers in the future. Dealing with customer enquiries and their service maintenance and repair work. . Updating customers and agents with the progress of jobs. Maintaining their database. You will also be assisting with general office duties as required such as filing, Technicians worksheets etc. Skills required : Experienced in handling telephone calls and dealing with customers, suppliers, external contractors and engineers / technicians. An organised approach to prioritising work and technicians and for remembering and recording details of jobs/conversations etc. on our database. Computer literate (database, Word, Excel, e mail) Numerate. Good knowledge of the local area would be an advantage. Experience of working in a role were you have been managing, planning, scheduling engineers or contractors or tradesman would be an advantage. Remuneration/benefits : Salary commensurate with experience. Starting holiday allowance is 23 days plus bank holidays. On site car parking. Car ownership is essential. Please send your CV via the link or call Phil directly on the number below to discuss the role and the company in more detail.
Office Manager/Senior Admin Your new company My client, a leading design consultant, is looking for an Office Manager to join their business on a permanent basis. Your new role Duties will include: OFFICE MANAGEMENT Support with answering incoming phone calls to the office. Management of incoming and outgoing post / deliveries. Responsible for the ordering office and kitchen supplies. Responsible for the arrangement of lunch requirements for client meetings. Coordinate with the team on a weekly basis regarding whereabouts and flexible working patterns. Update and maintain the global team calendar. Responsible for travel itinerary research bookings based on the requirements of the trip. Responsible for recording and reviewing company vehicle's mileage and taking appropriate action for potential over allowance. Arrange servicing, maintenance, tyre changes, repairs etc. of company vehicles. Arrange and prepare an agenda and presentation deck for the team monthly meeting. Support with research and implementing special business projects. Responsible for researching and planning company events (Summer birthday and Christmas). Supporting with collation and reviewing of subcontractor insurances. General support to company Directors & Operations Manager as and when required. IT Management of the purchase and set up new laptops, monitors etc. Management of the renewal and purchase of software. Responsible for new starter set-up including hardware/ work station, software, e-mail address, teams etc. Monitor server space and take appropriate action as required. Liaise with an IT support agency regarding server issues. Obtain and review quotes and renewals as required. Responsible for ensuring server backed-up and management of tapes. Troubleshooting/ support team with general IT issues. Liaise with Central IT (IT & Mac support agencies) regarding laptop and Mac issues. Responsible for carrying out health checks on all employee equipment. Responsible for maintenance of printer. Support with IT special projects. FINANCE Responsible for collating team travel expenses and recorded on the expense's tracker. Responsible for collating receipts and correspondence for all company purchases. Support with monthly credit card reconciliation. Support with monthly petty cash reconciliation. Supporting with management of supplier purchase orders. Support with processing supplier invoices. Support with review of supplier quotations and project final accounts. Support with raising client sales orders. General support to Finance Manager HEALTH & SAFETY Responsible for fire alarm and emergency lighting checks and fire drills. Be an appointed fire marshal and first-aider. Support with the update of the Health & Safety policies. HR Responsible for tracking absence and sickness. Support with processing annual leave requests maintenance of holiday planners and calendar. Support with recruitment and filtering of CV's. Support with the creation and upkeep company handbook, protocols and 'how-to's'. Support with the onboarding of new team members including office induction and company protocols, to ways of working. MARKETING Responsible for the creation of the recipients list and generating the mass mail on Outlook. Responsible for ensuring all Snapshot replies and undelivered are recorded on Maximiser. Support with adding new subscribers / contacts. Support with research and action any Snapshot non-deliverables. Support with general updates. BUILDING MAINTENANCE Responsible for ensuring communal and kitchen areas are kept clean / tidy. Support with building maintenance issues as they arise e.g. water leaks, broken shutters etc. Liaison with the office cleaner and ensure standards are adhered to. Liaison with Blaby (alarm supplier) regarding any fire alarm and intruder alarm issues. Responsible for the servicing and maintenance of building equipment (PAT testing, fire extinguishers, intruder alarm and fire alarm, air conditioning). What you'll need to succeed You will need to have a proven track record in working in a similar administration role. What you'll get in return The role is office based, working Monday to Friday 8.30 - 5.30pm with 1 hour lunch, paying up to £30,000 for the right candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 18, 2024
Full time
Office Manager/Senior Admin Your new company My client, a leading design consultant, is looking for an Office Manager to join their business on a permanent basis. Your new role Duties will include: OFFICE MANAGEMENT Support with answering incoming phone calls to the office. Management of incoming and outgoing post / deliveries. Responsible for the ordering office and kitchen supplies. Responsible for the arrangement of lunch requirements for client meetings. Coordinate with the team on a weekly basis regarding whereabouts and flexible working patterns. Update and maintain the global team calendar. Responsible for travel itinerary research bookings based on the requirements of the trip. Responsible for recording and reviewing company vehicle's mileage and taking appropriate action for potential over allowance. Arrange servicing, maintenance, tyre changes, repairs etc. of company vehicles. Arrange and prepare an agenda and presentation deck for the team monthly meeting. Support with research and implementing special business projects. Responsible for researching and planning company events (Summer birthday and Christmas). Supporting with collation and reviewing of subcontractor insurances. General support to company Directors & Operations Manager as and when required. IT Management of the purchase and set up new laptops, monitors etc. Management of the renewal and purchase of software. Responsible for new starter set-up including hardware/ work station, software, e-mail address, teams etc. Monitor server space and take appropriate action as required. Liaise with an IT support agency regarding server issues. Obtain and review quotes and renewals as required. Responsible for ensuring server backed-up and management of tapes. Troubleshooting/ support team with general IT issues. Liaise with Central IT (IT & Mac support agencies) regarding laptop and Mac issues. Responsible for carrying out health checks on all employee equipment. Responsible for maintenance of printer. Support with IT special projects. FINANCE Responsible for collating team travel expenses and recorded on the expense's tracker. Responsible for collating receipts and correspondence for all company purchases. Support with monthly credit card reconciliation. Support with monthly petty cash reconciliation. Supporting with management of supplier purchase orders. Support with processing supplier invoices. Support with review of supplier quotations and project final accounts. Support with raising client sales orders. General support to Finance Manager HEALTH & SAFETY Responsible for fire alarm and emergency lighting checks and fire drills. Be an appointed fire marshal and first-aider. Support with the update of the Health & Safety policies. HR Responsible for tracking absence and sickness. Support with processing annual leave requests maintenance of holiday planners and calendar. Support with recruitment and filtering of CV's. Support with the creation and upkeep company handbook, protocols and 'how-to's'. Support with the onboarding of new team members including office induction and company protocols, to ways of working. MARKETING Responsible for the creation of the recipients list and generating the mass mail on Outlook. Responsible for ensuring all Snapshot replies and undelivered are recorded on Maximiser. Support with adding new subscribers / contacts. Support with research and action any Snapshot non-deliverables. Support with general updates. BUILDING MAINTENANCE Responsible for ensuring communal and kitchen areas are kept clean / tidy. Support with building maintenance issues as they arise e.g. water leaks, broken shutters etc. Liaison with the office cleaner and ensure standards are adhered to. Liaison with Blaby (alarm supplier) regarding any fire alarm and intruder alarm issues. Responsible for the servicing and maintenance of building equipment (PAT testing, fire extinguishers, intruder alarm and fire alarm, air conditioning). What you'll need to succeed You will need to have a proven track record in working in a similar administration role. What you'll get in return The role is office based, working Monday to Friday 8.30 - 5.30pm with 1 hour lunch, paying up to £30,000 for the right candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Your new company Resurgomeans to 'rise up again'.Our vision is for a society where everyone workstogether to mend the tears in its fabric. We exist to help everyone play their part.We use our expertise in coaching and impact management to inspire and equip organisations to create ambitious and sustainable social change.We are a Christian organisation working with all, irrespective of faith background, to achieve our shared vision more effectively. Your new role Person Specification An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support organisations to play a meaningful part in the repair of our social fabric. At least two year's experience working in an EA or PA role Remarkably efficient with high attention to detail and strong organisational skills; someone who is self-motivated and likes to achieve results Confident, calm, diplomatic and confidential, with a mature and flexible approach to work and work relationships A proactive forward planner with an ability to anticipate needs ahead of time and work well under pressure High emotional intelligence with evidence of a clear understanding of how to use telephone, email, written and verbal communication to build strong working relationships Key ResponsibilitiesPersonal Administration Support Manage the Chief Executive's diary, optimising the efficient use of time and resources through effective planning and 'gate-keeping' in a relational style that represents the charity's values Ensure all necessary briefing papers and documents are compiled for the Chief Executive in good time in advance of meetings Prepare and present excellent Powerpoint and other presentations for internal and external audiences, e.g., meetings with donors, trustees and other key stakeholders. Governance Support Co-ordinate and attend Trustees' meetings, including arranging dates, preparing papers in advance, taking and sending out minutes Administrate the Investors', Communications, Fundraising, Strategy and Finance, and other Trustee Steering Groups Support with various ad hoc projects to enable robust organisational governance Coordinate the Strategic Delivery team monthly meeting, and Senior Leadership Team weekly meeting, including organising meeting dates, preparing agendas and sending out minutes, as well as ensuring follow-up actions are completed Wider team support Work with a team to man the reception desk during office hours, and answer the office mainline phone and email inbox What you'll get in return Benefits 28 days annual leave, plus bank holidays Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme Regular staff prayer meetings, conferences and retreats (one residential) Employee Assistance Programme (a confidential support service) and the option to take advantage of Give as you Earn (GAYE) and Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2024
Full time
Your new company Resurgomeans to 'rise up again'.Our vision is for a society where everyone workstogether to mend the tears in its fabric. We exist to help everyone play their part.We use our expertise in coaching and impact management to inspire and equip organisations to create ambitious and sustainable social change.We are a Christian organisation working with all, irrespective of faith background, to achieve our shared vision more effectively. Your new role Person Specification An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support organisations to play a meaningful part in the repair of our social fabric. At least two year's experience working in an EA or PA role Remarkably efficient with high attention to detail and strong organisational skills; someone who is self-motivated and likes to achieve results Confident, calm, diplomatic and confidential, with a mature and flexible approach to work and work relationships A proactive forward planner with an ability to anticipate needs ahead of time and work well under pressure High emotional intelligence with evidence of a clear understanding of how to use telephone, email, written and verbal communication to build strong working relationships Key ResponsibilitiesPersonal Administration Support Manage the Chief Executive's diary, optimising the efficient use of time and resources through effective planning and 'gate-keeping' in a relational style that represents the charity's values Ensure all necessary briefing papers and documents are compiled for the Chief Executive in good time in advance of meetings Prepare and present excellent Powerpoint and other presentations for internal and external audiences, e.g., meetings with donors, trustees and other key stakeholders. Governance Support Co-ordinate and attend Trustees' meetings, including arranging dates, preparing papers in advance, taking and sending out minutes Administrate the Investors', Communications, Fundraising, Strategy and Finance, and other Trustee Steering Groups Support with various ad hoc projects to enable robust organisational governance Coordinate the Strategic Delivery team monthly meeting, and Senior Leadership Team weekly meeting, including organising meeting dates, preparing agendas and sending out minutes, as well as ensuring follow-up actions are completed Wider team support Work with a team to man the reception desk during office hours, and answer the office mainline phone and email inbox What you'll get in return Benefits 28 days annual leave, plus bank holidays Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme Regular staff prayer meetings, conferences and retreats (one residential) Employee Assistance Programme (a confidential support service) and the option to take advantage of Give as you Earn (GAYE) and Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Permanent - Full time, 40 hours per week. Due to continued growth, we're looking to recruit a Customer Service Planner to join our team our Moat Homes Voids team based from our office in Dartford. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids or Complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels Passionate about service delivery and customer satisfaction. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
May 17, 2024
Full time
Permanent - Full time, 40 hours per week. Due to continued growth, we're looking to recruit a Customer Service Planner to join our team our Moat Homes Voids team based from our office in Dartford. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids or Complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels Passionate about service delivery and customer satisfaction. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Position Maintenance Planner Salary Up to £27,500 per annum. Location Northwest London Working Hours Monday-Friday 8:00am-5:00pm Reporting Into Engineering Manager Tecrec are currently searching for an experienced Maintenance Planner to work for a business who is a rapidly expanding, London-based SME delivering mechanical and electrical services for both the public and private sector. They provide a variety of services from one off installations and servicing to capital investment schemes and planed preventative maintenance programs with an emergency call out service 24 hours a day, 365 days of the year. The Planner will plan and manage engineers and sub-contractors workload/diaries, control the works allocation from pre-arranged programmes and make further appointments for any follow on works. There will be several variables throughout the day that will have to be taken into consideration. There might be a need to issue alternative engineers with further appointments and/or re-plan a job for later time/date, possibly organising additional labour to attend and assist with the works, based on capacity and location or time constraints of completing other major works. Responsibilities The primary role is to ensure that the appointments are completed on time during the day. Any jobs re-arranged for another day must have been authorised by the manager, with the notes fully updated and emails sent to confirm. Ensure that completed PPM tasks comply with statutory and regulatory compliance. Planning the engineers and sub-contractor daily routines and deploying orders/ jobs for attendance. Managing the engineers time throughout the day and prioritising critical works. Updating job statuses. You will update the status of all works orders to completion including client systems and regularly report as to the productivity of the engineers throughout the day. Knowledge The role requires good knowledge of building maintenance services/engineering associated with repairs and installation works, as well as experience within social housing contracts and construction or building services industry. Full understanding and knowledge of responsive repair contracts. Working knowledge of H&S legislation, regulations and ACOPs. Full and sound knowledge of gas distribution and heating system within a domestic setting. Good understanding of contract management and specifications Would you be interested in discussing further? If so, please get in touch for more details!
May 17, 2024
Full time
Position Maintenance Planner Salary Up to £27,500 per annum. Location Northwest London Working Hours Monday-Friday 8:00am-5:00pm Reporting Into Engineering Manager Tecrec are currently searching for an experienced Maintenance Planner to work for a business who is a rapidly expanding, London-based SME delivering mechanical and electrical services for both the public and private sector. They provide a variety of services from one off installations and servicing to capital investment schemes and planed preventative maintenance programs with an emergency call out service 24 hours a day, 365 days of the year. The Planner will plan and manage engineers and sub-contractors workload/diaries, control the works allocation from pre-arranged programmes and make further appointments for any follow on works. There will be several variables throughout the day that will have to be taken into consideration. There might be a need to issue alternative engineers with further appointments and/or re-plan a job for later time/date, possibly organising additional labour to attend and assist with the works, based on capacity and location or time constraints of completing other major works. Responsibilities The primary role is to ensure that the appointments are completed on time during the day. Any jobs re-arranged for another day must have been authorised by the manager, with the notes fully updated and emails sent to confirm. Ensure that completed PPM tasks comply with statutory and regulatory compliance. Planning the engineers and sub-contractor daily routines and deploying orders/ jobs for attendance. Managing the engineers time throughout the day and prioritising critical works. Updating job statuses. You will update the status of all works orders to completion including client systems and regularly report as to the productivity of the engineers throughout the day. Knowledge The role requires good knowledge of building maintenance services/engineering associated with repairs and installation works, as well as experience within social housing contracts and construction or building services industry. Full understanding and knowledge of responsive repair contracts. Working knowledge of H&S legislation, regulations and ACOPs. Full and sound knowledge of gas distribution and heating system within a domestic setting. Good understanding of contract management and specifications Would you be interested in discussing further? If so, please get in touch for more details!
Engineering Planner Are you a highly organised and motivated individual with a background in mechanical maintenance engineering? Are you looking for an exciting opportunity to join a dynamic team and play a key role in planning and coordinating maintenance activities? If so, our client is seeking an Engineering Planner to join their engineering department! Responsibilities: Build and communicate weekly and monthly maintenance schedules to ensure the completion of planned maintenance activities, ad-hoc repairs, and statutory inspections. Utilise the CMMS system to prioritise work requests, issue work orders, and plan all work and resources on a day-to-day basis. Collaborate closely with the Mechanical and Electrical Engineering Managers to ensure that all engineering tasks are carried out safely and in compliance with relevant procedures and regulations. Work with the Stores Buyer to ensure economical purchasing of parts and services and to ensure critical spares are always in stock. Liaise with external contractors to effectively resource maintenance activities. Translate requirements into achievable, prioritised, and resourced work lists. Communicate engineering plans in a timely manner, clearly presenting expected time lines. Key Requirements: Completed a recognised mechanical engineering apprenticeship, preferably with a City & Guilds or equivalent NVQ qualification. Highly proficient with CMMS and SAP systems. Experience in mechanical maintenance engineering, preferably in a complex automated manufacturing environment. Self-motivated with excellent communication skills. Proficient in Microsoft Project. Demonstrated planning and organisational abilities. Desirable Qualifications: HNC qualification with 5 years' experience in maintenance engineering. Experience in manufacturing. Some supervisory experience. Hours are 7am-3:30pm Monday to Thursday, 7am-2:30pm on a Friday. Join our client's engineering team and make a real impact on their maintenance operations. If you are a proactive and organised individual with a passion for engineering planning, we want to hear from you! Apply now and take the next step in your career journey. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 17, 2024
Full time
Engineering Planner Are you a highly organised and motivated individual with a background in mechanical maintenance engineering? Are you looking for an exciting opportunity to join a dynamic team and play a key role in planning and coordinating maintenance activities? If so, our client is seeking an Engineering Planner to join their engineering department! Responsibilities: Build and communicate weekly and monthly maintenance schedules to ensure the completion of planned maintenance activities, ad-hoc repairs, and statutory inspections. Utilise the CMMS system to prioritise work requests, issue work orders, and plan all work and resources on a day-to-day basis. Collaborate closely with the Mechanical and Electrical Engineering Managers to ensure that all engineering tasks are carried out safely and in compliance with relevant procedures and regulations. Work with the Stores Buyer to ensure economical purchasing of parts and services and to ensure critical spares are always in stock. Liaise with external contractors to effectively resource maintenance activities. Translate requirements into achievable, prioritised, and resourced work lists. Communicate engineering plans in a timely manner, clearly presenting expected time lines. Key Requirements: Completed a recognised mechanical engineering apprenticeship, preferably with a City & Guilds or equivalent NVQ qualification. Highly proficient with CMMS and SAP systems. Experience in mechanical maintenance engineering, preferably in a complex automated manufacturing environment. Self-motivated with excellent communication skills. Proficient in Microsoft Project. Demonstrated planning and organisational abilities. Desirable Qualifications: HNC qualification with 5 years' experience in maintenance engineering. Experience in manufacturing. Some supervisory experience. Hours are 7am-3:30pm Monday to Thursday, 7am-2:30pm on a Friday. Join our client's engineering team and make a real impact on their maintenance operations. If you are a proactive and organised individual with a passion for engineering planning, we want to hear from you! Apply now and take the next step in your career journey. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Administrator - Estimating / Quotations £25,000 - £30,000 per annum + Profit Share Bonus + Childcare support Monday - Friday, 8:00am - 5:00pm Saffron Walden, Essex Are you an administrator with some experience handling quotes or estimations? Are you looking for an autonomous role, where you will have the opportunity to significantly increase your earning potential via a lucrative company profit share scheme? Are you interested in working for a market leading company, that will support you with your continuous professional development? Due to continued growth and the securing of major contracts, my client is looking to recruit an administrator with experience handling quotations or estimations. Full training will be provided in this role. My client is an industry leading engineering company, that specialises in Research and Development for the Aerospace sector, which allows them to carry out specialist repairs on electronic, electrical and mechanical equipment for clients such as Airbus, Boeing, Bombardier and many more. The successful candidate will be responsible for general administration duties, as well as assisting the team with producing quotations and estimations for their customers. You will be responsible for liaising with the relevant departments within the business so that you can respond to customer enquiries. This is an excellent opportunity for an administrator that is looking for an exciting new role, that will provide you with the chance to improve your skillset and increase your earning potential through their excellent employee bonus scheme. For further details, please click apply and contact - JACK EWER - REF3308 - . The Candidate: Proven background in an administration role Experience handling quotations or estimations Lives a commutable distance from Saffron Walden The Role: Assisting the team with quotations and estimations - Training will be provided on this Responding to customer enquiries General administration duties Administrator, quotations, estimating, admin, engineering, manufacturing, production, saffron, Walden, Essex, Stevenage, Cambridge, Haverhill, Braintree, bishop, Colchester, Chelmsford, coordinator, planner, quotes, support, PA, assistant, office
May 17, 2024
Full time
Administrator - Estimating / Quotations £25,000 - £30,000 per annum + Profit Share Bonus + Childcare support Monday - Friday, 8:00am - 5:00pm Saffron Walden, Essex Are you an administrator with some experience handling quotes or estimations? Are you looking for an autonomous role, where you will have the opportunity to significantly increase your earning potential via a lucrative company profit share scheme? Are you interested in working for a market leading company, that will support you with your continuous professional development? Due to continued growth and the securing of major contracts, my client is looking to recruit an administrator with experience handling quotations or estimations. Full training will be provided in this role. My client is an industry leading engineering company, that specialises in Research and Development for the Aerospace sector, which allows them to carry out specialist repairs on electronic, electrical and mechanical equipment for clients such as Airbus, Boeing, Bombardier and many more. The successful candidate will be responsible for general administration duties, as well as assisting the team with producing quotations and estimations for their customers. You will be responsible for liaising with the relevant departments within the business so that you can respond to customer enquiries. This is an excellent opportunity for an administrator that is looking for an exciting new role, that will provide you with the chance to improve your skillset and increase your earning potential through their excellent employee bonus scheme. For further details, please click apply and contact - JACK EWER - REF3308 - . The Candidate: Proven background in an administration role Experience handling quotations or estimations Lives a commutable distance from Saffron Walden The Role: Assisting the team with quotations and estimations - Training will be provided on this Responding to customer enquiries General administration duties Administrator, quotations, estimating, admin, engineering, manufacturing, production, saffron, Walden, Essex, Stevenage, Cambridge, Haverhill, Braintree, bishop, Colchester, Chelmsford, coordinator, planner, quotes, support, PA, assistant, office
Position: Repairs Admin Location: Basildon Type: Perm / Full time office based, 8am-5pm. Salary: £24k per annum As a repairs planner, you will be responsible for scheduling repair work based on urgency, availability , and location. You will prioritize tasks to address urgent repairs promptly while scheduling other repairs works in a timely manner. You will liaise with various stakeholders including residents, maintenance staff, contractors, and suppliers to ensure that jobs are carried out. This involves communicating repair schedules, arranging access to properties, and coordinating other resources effectively. Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appropriately Scheduling work for operatives to attend properties and undertake works Requirements: To be a successful candidate, you will need experience in Social housing repairs or a similar industry, be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player. If you are interested in helping people and want to build your career in a thriving business, apply today. Please apply if you are interested, or contact Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
May 17, 2024
Seasonal
Position: Repairs Admin Location: Basildon Type: Perm / Full time office based, 8am-5pm. Salary: £24k per annum As a repairs planner, you will be responsible for scheduling repair work based on urgency, availability , and location. You will prioritize tasks to address urgent repairs promptly while scheduling other repairs works in a timely manner. You will liaise with various stakeholders including residents, maintenance staff, contractors, and suppliers to ensure that jobs are carried out. This involves communicating repair schedules, arranging access to properties, and coordinating other resources effectively. Day to Day: Answer incoming calls with regards to repairs issues Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions. Managing incoming repairs inbox and allocating repairs works appropriately Scheduling work for operatives to attend properties and undertake works Requirements: To be a successful candidate, you will need experience in Social housing repairs or a similar industry, be a strong communicator with a great telephone manner and a genuine desire to help people on a daily basis. You will have good attention to detail and preferably have prior experience of working in a customer service environment, whether this is in a contact centre or face to face. The main thing is that you have a positive can-do attitude and are a great team player. If you are interested in helping people and want to build your career in a thriving business, apply today. Please apply if you are interested, or contact Leah Seber at Build Recruitment Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp-Perm position Based in Birmingham 26,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, temp-perm position. For this role, it's desirable for you to have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with having excellent time management and communication skills. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Meg on (phone number removed)!
May 17, 2024
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp-Perm position Based in Birmingham 26,000 per annum Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, temp-perm position. For this role, it's desirable for you to have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with having excellent time management and communication skills. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Meg on (phone number removed)!
Leading Construction Company Needs a Customer Services Planner Your new company This organisation is a leading British construction company. They deliver construction and regeneration services across the UK for both public and private sectors. They have a well-defined set of core values, and they consistently exceed their stakeholders' expectations. Your new role As the Customer Service Planner, you will manage the schedule of appointments of operatives, working directly with clients, subcontractors, suppliers and supervisors in order to ensure work is carried out on time and the operatives' time is managed efficiently. You will take ownership of identifying the customers' needs, using appropriate questions and listening skills to diagnose the issue and offer appropriate solutions. Thereafter, you will take ownership of the forward schedule, making sure that the jobs are scheduled in order to meet contractual agreements on service delivery as well as responding quickly to unscheduled jobs as and when they arise. You'll deal with complex repairs and work across multiple teams to ensure delivery of service to clients. What you'll need to succeed You'll need to have previous experience in a planning or scheduling role and have strong organisational skills as well as the ability to think on your feet in a fast-paced environment. You'll need to be a strong team player with great communication skills and good problem-solving skills. What you'll get in return A competitive package, supportive and engaged team, enhanced pension, enhanced annual leave allowance, life assurance, healthcare and a number of other benefits. What you need to do now If you have previous experience working in a similar position and are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 17, 2024
Full time
Leading Construction Company Needs a Customer Services Planner Your new company This organisation is a leading British construction company. They deliver construction and regeneration services across the UK for both public and private sectors. They have a well-defined set of core values, and they consistently exceed their stakeholders' expectations. Your new role As the Customer Service Planner, you will manage the schedule of appointments of operatives, working directly with clients, subcontractors, suppliers and supervisors in order to ensure work is carried out on time and the operatives' time is managed efficiently. You will take ownership of identifying the customers' needs, using appropriate questions and listening skills to diagnose the issue and offer appropriate solutions. Thereafter, you will take ownership of the forward schedule, making sure that the jobs are scheduled in order to meet contractual agreements on service delivery as well as responding quickly to unscheduled jobs as and when they arise. You'll deal with complex repairs and work across multiple teams to ensure delivery of service to clients. What you'll need to succeed You'll need to have previous experience in a planning or scheduling role and have strong organisational skills as well as the ability to think on your feet in a fast-paced environment. You'll need to be a strong team player with great communication skills and good problem-solving skills. What you'll get in return A competitive package, supportive and engaged team, enhanced pension, enhanced annual leave allowance, life assurance, healthcare and a number of other benefits. What you need to do now If you have previous experience working in a similar position and are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 17, 2024
Contractor
A well established organisation in the Burton Upon Trent area are looking for a Repairs Planner to join their team on a temporary to Permeant contract to help support the delivery of excellent customer service whilst organising both pre planned and reactive maintenance work. Repairs Planner Monday to Friday Temporary to Perm Burton Upon Trent based 14- 16 ph paid weekly via umbrella As a Repairs Planner, you will be carrying out the following duties: To schedule out engineers to attend work orders and organise any follow on work as required. To maintain the database and ensure all information is up to date To conduct customer surveys and compile results Process orders, invoices and other contract documentation To be successful as a Repairs Planner, you will have experience: In a similar role such as Repairs clerk, helpdesk scheduler, fm planner, facilities administrator etc In a fast paced, performance based role In a maintenance or facilities background The benefits of this Repairs Planner role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
May 17, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 16 hours a week Tuesday & Friday 8:00 - 16:30 Start date: ASAP Duration/ Contract type: Permament Position Hours: 16 hours a week Tuesday & Friday 8:00 - 16:30 Pay: 12,214 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
May 17, 2024
Full time
Planners & Scheduler/ Call Handlers required to work with leading Worcester based housing association. My client is looking for experienced an call handler/ Scheduler and Planner to work within their in house maintenance team. Work will invlove taking calls, data entry and speaking with tenants and their inhouse tradesman team. This is a key role you will be working as part of a highly motivated team planning planned and reactive maintenance work for our customers. Our team of Work Planners are central to our drive to deliver great customer service and 'right first time' repairs and installations. This is a Part Time role working 20 hours a week Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Start date: ASAP Duration/ Contract type: Permament Position Hours: Monday, Friday 8:00-16:30, Thursday 12:30-16:30. Pay: 15,268 plus excellent benefits Role: Responsible for planning an operational multi-skill trades workforce, maintaining contact with field teams, and liaising with customers, you will need to be highly organised, approachable, and a confident communicator. It is a busy role, juggling different priorities and you will need to remain calm under pressure, think on your feet and be able to work on your own initiative. But this won't phase you as you will excel in organising the engineers and scheduling property maintenance and repairs. You will also have the support of a great team around you. Location: This role is home based working, however you will required to travel to the clients birmingham and worcester offices at times for montly meetings. Requirements: The ideal candidate would have previous experience within scheduling work and talking to a range of customers. Previous similar experience an relevant job is acceptable. Ideally good IT knowledge and communication skills. Interested? Call Sam Hayes on (phone number removed) or email (url removed)
Senior Planner Ealing Monday - Friday Office based 32-34K per annum It is vital that you have previous customer service and planning or scheduling experience, preferably within the housing or repairs sector. Along with this, you will have experience leading or managing a team. You must also be highly IT literate and have the ability to multitask as this will be a busy yet rewarding role. You will have real passion for providing the highest level of customer service whilst being empathetic. The ideal candidate will have extensive social housing planning experience. Your day to day will be dealing with: Previous day appointments What emergencies are outstanding All operatives are on site on time. Making sure all following day appointments are booked You will also be dealing with future work Making sure all diaries are booked up to 3 weeks in advance 25 days holiday Year bonus if KPI's are hit Yearly pay increases
May 17, 2024
Full time
Senior Planner Ealing Monday - Friday Office based 32-34K per annum It is vital that you have previous customer service and planning or scheduling experience, preferably within the housing or repairs sector. Along with this, you will have experience leading or managing a team. You must also be highly IT literate and have the ability to multitask as this will be a busy yet rewarding role. You will have real passion for providing the highest level of customer service whilst being empathetic. The ideal candidate will have extensive social housing planning experience. Your day to day will be dealing with: Previous day appointments What emergencies are outstanding All operatives are on site on time. Making sure all following day appointments are booked You will also be dealing with future work Making sure all diaries are booked up to 3 weeks in advance 25 days holiday Year bonus if KPI's are hit Yearly pay increases
Repairs Planner Pay: 16 per hour, 37 hours per week, 8am-4pm Length : temporary - 3 / 4 months Location : depot in Great Wenham (CO7) - office based only Are you looking for your next temporary role? Do you enjoy working in the office? Opus People Solutions are recruiting on behalf of Babergh and Mid Suffolk District Councils for Repairs Planner to join their Building Services team within their Housing Department for 3 months to provide a range of administrative and technical support. This role will focus on scheduling repairs for Building Services which encompasses responsive repairs. In particular engaging with our tenants following repairs. We are looking for an efficient Administrator, who can bring excellent organisational, communication, processing and Microsoft skills to the team. Scheduling experience would be an advantage and preferably knowledge of the local area. This role is based in Great Wenham Deport, therefore driver's license and access to a vehicle would be essential as no public transport nearby. Post is available for 3 / 4 months on full time basis (37 hours per week) starting ASAP. Knowledge of Open Housing and Integra desirable but full training will be provided. To process your application please apply now!
May 16, 2024
Seasonal
Repairs Planner Pay: 16 per hour, 37 hours per week, 8am-4pm Length : temporary - 3 / 4 months Location : depot in Great Wenham (CO7) - office based only Are you looking for your next temporary role? Do you enjoy working in the office? Opus People Solutions are recruiting on behalf of Babergh and Mid Suffolk District Councils for Repairs Planner to join their Building Services team within their Housing Department for 3 months to provide a range of administrative and technical support. This role will focus on scheduling repairs for Building Services which encompasses responsive repairs. In particular engaging with our tenants following repairs. We are looking for an efficient Administrator, who can bring excellent organisational, communication, processing and Microsoft skills to the team. Scheduling experience would be an advantage and preferably knowledge of the local area. This role is based in Great Wenham Deport, therefore driver's license and access to a vehicle would be essential as no public transport nearby. Post is available for 3 / 4 months on full time basis (37 hours per week) starting ASAP. Knowledge of Open Housing and Integra desirable but full training will be provided. To process your application please apply now!
About The Role Are you an organised individual, with a passion for delivering excellent customer service ? If so, we want to hear from you. As a Planner, you will be the first point of contact for planning and scheduling all repairs. You will enjoy working with our customers, to ensure they are given a high level quality service with excellent customer care click apply for full job details
May 16, 2024
Contractor
About The Role Are you an organised individual, with a passion for delivering excellent customer service ? If so, we want to hear from you. As a Planner, you will be the first point of contact for planning and scheduling all repairs. You will enjoy working with our customers, to ensure they are given a high level quality service with excellent customer care click apply for full job details
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Brighton 24,000 - 26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Brighton. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
May 16, 2024
Full time
Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Brighton 24,000 - 26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Brighton. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now!
Maintenance Operative / Multi Trader - Ashtead Your new company We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider for the NHS. Your new role Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing What you'll need to succeed Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Driving licence is essential Formal apprenticeship or craft trained equivalent. Additional Requirements: Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience What you'll get in return On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 16, 2024
Full time
Maintenance Operative / Multi Trader - Ashtead Your new company We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider for the NHS. Your new role Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing What you'll need to succeed Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Driving licence is essential Formal apprenticeship or craft trained equivalent. Additional Requirements: Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience What you'll get in return On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Morgan Sindall Property Services
Billericay, Essex
Permanent - Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our team on our Basildon Contract based from our office in Barleylands, CM11. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids or Complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels Passionate about service delivery and customer satisfaction. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
May 16, 2024
Full time
Permanent - Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our team on our Basildon Contract based from our office in Barleylands, CM11. About the Role Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids or Complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks. Planning knowledge of what works can be sequenced or can be undertaken concurrently. Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable. Good level of written English Good computer skills Good project management skills Good communication skills e.g. ability to communicate with different stakeholders at different levels Passionate about service delivery and customer satisfaction. Benefits 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care Vouchers About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.