Head of Operations Learning Disabilities Posted on 15th April 2024 London - East £65,000 per annum Head of Operations (Learning Disabilities) : London: Salary up to £65,000: Full Time: Remit: Compass Associates have partnered exclusively with an established provider of Care & Support to people with Learning Disabilities, Autism, Complex Needs and Mental Health, whop operate a large portfolio of Residential Care Homes and Supported Living Services across the South, Greater London and the Midlands. The Head of Operations vacancy is a new position resulting from a recent restructure. The position will take responsibility for a number of Residential Homes and Supported Living services across London. The post holder will be accountable for the operational performance of their designated region, including commercial and regulatory performance as well as providing direct leadership to the Registered Managers. Person Specification: Candidates will need to demonstrate experience in a previous Operational role within Adult Social Care. We're seeking a resilient and confident personality who is comfortable taking on the responsibilities for the management of stakeholder relations within the region. The post will require an individual with extensive regulatory knowledge, who is well versed with CQC Regulations. The post holder will be expected to manage the commercial performance of their region including the growth and development in line with the wider organisations strategy, therefore quires someone commercially astute with an understanding of local authority frameworks. Benefits: Salary circa £65,000 Contributory Pension Scheme Full Private Health Location: This is a hybrid role, with a mixture of home working and regular travel across the region. The services are mostly in the Boroughs of Newham, Brent and Redbridge. This is an autonomous role where the post holder can manage their diary, however there will be an expectations of visible leadership. Interview Process: First stage informal with the Director of Operations, followed by formal panel interview. Contact details: For more information or to apply, please contact Chris Burgess at Compass Associates on . Alternatively email an up to date CV with a covering note to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate Specialist Care Senior Consultant - Senior Appointments (South) I agree all CV content complies to the below statement If my CV contains any special category data e.g. race; ethnic origin; political views; religious beliefs; trade union membership; health information; or sexual orientation, I consent to this data being processed by Compass Associates as part of my job application. I understand that if I do not consent to this data being processed, I must remove it from my CV before uploading.
May 18, 2024
Full time
Head of Operations Learning Disabilities Posted on 15th April 2024 London - East £65,000 per annum Head of Operations (Learning Disabilities) : London: Salary up to £65,000: Full Time: Remit: Compass Associates have partnered exclusively with an established provider of Care & Support to people with Learning Disabilities, Autism, Complex Needs and Mental Health, whop operate a large portfolio of Residential Care Homes and Supported Living Services across the South, Greater London and the Midlands. The Head of Operations vacancy is a new position resulting from a recent restructure. The position will take responsibility for a number of Residential Homes and Supported Living services across London. The post holder will be accountable for the operational performance of their designated region, including commercial and regulatory performance as well as providing direct leadership to the Registered Managers. Person Specification: Candidates will need to demonstrate experience in a previous Operational role within Adult Social Care. We're seeking a resilient and confident personality who is comfortable taking on the responsibilities for the management of stakeholder relations within the region. The post will require an individual with extensive regulatory knowledge, who is well versed with CQC Regulations. The post holder will be expected to manage the commercial performance of their region including the growth and development in line with the wider organisations strategy, therefore quires someone commercially astute with an understanding of local authority frameworks. Benefits: Salary circa £65,000 Contributory Pension Scheme Full Private Health Location: This is a hybrid role, with a mixture of home working and regular travel across the region. The services are mostly in the Boroughs of Newham, Brent and Redbridge. This is an autonomous role where the post holder can manage their diary, however there will be an expectations of visible leadership. Interview Process: First stage informal with the Director of Operations, followed by formal panel interview. Contact details: For more information or to apply, please contact Chris Burgess at Compass Associates on . Alternatively email an up to date CV with a covering note to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate Specialist Care Senior Consultant - Senior Appointments (South) I agree all CV content complies to the below statement If my CV contains any special category data e.g. race; ethnic origin; political views; religious beliefs; trade union membership; health information; or sexual orientation, I consent to this data being processed by Compass Associates as part of my job application. I understand that if I do not consent to this data being processed, I must remove it from my CV before uploading.
Registered Manager of 6 bed adult service, ABI. Permanent 39 hour contract. Winsford. Your new company Hays Recruitment are proud to be working in partnership with a North West based adult service provider as they require an experienced and dedicated registered manager to manage a 6 bedroom supported accomodation service for adults with complex and profound ABI a 10 bedded respite service. Your new role As the registered manager of the dual service you will manage all day-to-day operations, ensuring the highest quality of the services. You will play a vital part in promoting a person-centred care environment across both homes which each have their own CQC registrations. Your main duties will consist of ensuring regulatory compliance, maintaining a safe, effective and caring environment, managing the services finances and resources. Other duties will include referrals, observations, recruitment, training, and leading from the front in terms of support. What you'll need to succeed In order to be successful with your application you must have full "Right to Work" in the UK, a Level 5 or equivalent qualification, an a minimum of 12 months referenceable experience in a similar position in the last 3 years. Other requirements consist of: Previous experience supporting adults with ABI, mental health, and/or ASD A proven track record of CQC inspections is advantageous What you'll get in return If you are successful with your application you will receive the full support, dedication and guidance of an experienced social care expert recruitment consultant, as well as a wide range of benefits, which include: Free training Free DBS Refer a Friend scheme Highly competitive annual salary Support of an experienced senior leadership team Blue light card Health and wellbeing package Free meals Enhanced Christmas pay Training and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
May 17, 2024
Full time
Registered Manager of 6 bed adult service, ABI. Permanent 39 hour contract. Winsford. Your new company Hays Recruitment are proud to be working in partnership with a North West based adult service provider as they require an experienced and dedicated registered manager to manage a 6 bedroom supported accomodation service for adults with complex and profound ABI a 10 bedded respite service. Your new role As the registered manager of the dual service you will manage all day-to-day operations, ensuring the highest quality of the services. You will play a vital part in promoting a person-centred care environment across both homes which each have their own CQC registrations. Your main duties will consist of ensuring regulatory compliance, maintaining a safe, effective and caring environment, managing the services finances and resources. Other duties will include referrals, observations, recruitment, training, and leading from the front in terms of support. What you'll need to succeed In order to be successful with your application you must have full "Right to Work" in the UK, a Level 5 or equivalent qualification, an a minimum of 12 months referenceable experience in a similar position in the last 3 years. Other requirements consist of: Previous experience supporting adults with ABI, mental health, and/or ASD A proven track record of CQC inspections is advantageous What you'll get in return If you are successful with your application you will receive the full support, dedication and guidance of an experienced social care expert recruitment consultant, as well as a wide range of benefits, which include: Free training Free DBS Refer a Friend scheme Highly competitive annual salary Support of an experienced senior leadership team Blue light card Health and wellbeing package Free meals Enhanced Christmas pay Training and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Would you like a role that makes a real difference to the lives of children and young people living with special educational needs and disabilities across Essex? At InterAct, we work with children, young people and adults who struggle to enjoy activities that other young people take for granted. Our overall aim is to inform, support and empower people to increase their independence, enhance choice and control, and to realise their aspirations as well as play a full part in society. Our mission is to enable those with learning disabilities, autism and other additional needs to develop their potential and enjoy socially inclusive fulfilled lives. We are passionate about our work and provide a variety of social and leisure activities to suit all interests. We are currently seeking a Project Support Officer to take responsibility for the co-ordination and delivery of club activities within the Mid Essex area including Chelmsford, Maldon and across the Dengie peninsular. The role will involve working closely with the Young People Services Manager with the development and delivery of activities in the Mid and North areas of Essex. This fantastic opportunity will enable you to work alongside a dedicated and enthusiastic team, delivering an important service across Essex whilst also providing you with development and training opportunities as we work with you to help further your career. We would like to hear from you if you: have some experience of working with people with special educational needs and disabilities are enthusiastic and enjoy helping others to have fun are flexible and can work in a range of locations (the role involves delivering clubs and activities across Mid Essex and regular evening work as well as normal office hours) are willing and able to drive a mini bus ( we will provide training, however you will need to have a full driving licence and be over the age of 21) enjoy working and engaging with others Working for InterAct is a fantastic way to meet new people, gain experience and have a lot of fun while making a massive difference to lives of the young people and families we support! Responsibilities Programme Development & Delivery Deliver the day-to-day operations of the Young People Services (YPS) team in the mid area, ensuring effective use of staff and resources; ensuring staff operate in accordance with InterAct s values Assist the Young People Services Manager (Mid & North) with the development and delivery of activities in the mid and north areas, to enhance the life chances, aspirations, social inclusion and emotional, mental health and wellbeing of young people living with special educational needs & disabilities To keep young people and families/carers informed of activities available, using appropriate and accessible means, enabling them to make choices and increase decision making To listen and respond to young people and their supporters; addressing individual barriers and needs Supervision of Sessional Youth Workers and Volunteers To assist with the training and ongoing development of YPS staff and volunteers To provide short term staff cover in the YPS team in the event of sickness, holidays and emergencies To build relations with local amenities and venues, to increase access and participation by young people To work efficiently within agreed budgets/costs and be accountable for organisational resources and equipment, seeking continuous improvement and value for money To support the YPS team to reach more young people and families in the community, including assisting with the organisation s social media platforms and contributing to the production of marketing material Minibus travel and driver as and when needed Assist with gathering quantitative and qualitative data to measure the services quality and effectiveness Qualifications Educated to GCSE level or equivalent Working knowledge and of Microsoft Office packages such as Excel, Word and Outlook Hold relevant full UK driving licence MiDAS minibus training (or willingness to undergo training) Experience in youth work/special educational needs & disabilities or demonstrable experience of the same Planning, delivery and evaluation of activities Supervising staff and volunteers Knowledge of issues facing young people, current legislation: child protection, safeguarding, health & safety Working with people of mixed abilities, learning difficulties and their families Commitment to equality and a broad knowledge of equal opportunity and diversity Please note, applications are via our application form that can be found on the vacancy page on our website
May 16, 2024
Seasonal
Would you like a role that makes a real difference to the lives of children and young people living with special educational needs and disabilities across Essex? At InterAct, we work with children, young people and adults who struggle to enjoy activities that other young people take for granted. Our overall aim is to inform, support and empower people to increase their independence, enhance choice and control, and to realise their aspirations as well as play a full part in society. Our mission is to enable those with learning disabilities, autism and other additional needs to develop their potential and enjoy socially inclusive fulfilled lives. We are passionate about our work and provide a variety of social and leisure activities to suit all interests. We are currently seeking a Project Support Officer to take responsibility for the co-ordination and delivery of club activities within the Mid Essex area including Chelmsford, Maldon and across the Dengie peninsular. The role will involve working closely with the Young People Services Manager with the development and delivery of activities in the Mid and North areas of Essex. This fantastic opportunity will enable you to work alongside a dedicated and enthusiastic team, delivering an important service across Essex whilst also providing you with development and training opportunities as we work with you to help further your career. We would like to hear from you if you: have some experience of working with people with special educational needs and disabilities are enthusiastic and enjoy helping others to have fun are flexible and can work in a range of locations (the role involves delivering clubs and activities across Mid Essex and regular evening work as well as normal office hours) are willing and able to drive a mini bus ( we will provide training, however you will need to have a full driving licence and be over the age of 21) enjoy working and engaging with others Working for InterAct is a fantastic way to meet new people, gain experience and have a lot of fun while making a massive difference to lives of the young people and families we support! Responsibilities Programme Development & Delivery Deliver the day-to-day operations of the Young People Services (YPS) team in the mid area, ensuring effective use of staff and resources; ensuring staff operate in accordance with InterAct s values Assist the Young People Services Manager (Mid & North) with the development and delivery of activities in the mid and north areas, to enhance the life chances, aspirations, social inclusion and emotional, mental health and wellbeing of young people living with special educational needs & disabilities To keep young people and families/carers informed of activities available, using appropriate and accessible means, enabling them to make choices and increase decision making To listen and respond to young people and their supporters; addressing individual barriers and needs Supervision of Sessional Youth Workers and Volunteers To assist with the training and ongoing development of YPS staff and volunteers To provide short term staff cover in the YPS team in the event of sickness, holidays and emergencies To build relations with local amenities and venues, to increase access and participation by young people To work efficiently within agreed budgets/costs and be accountable for organisational resources and equipment, seeking continuous improvement and value for money To support the YPS team to reach more young people and families in the community, including assisting with the organisation s social media platforms and contributing to the production of marketing material Minibus travel and driver as and when needed Assist with gathering quantitative and qualitative data to measure the services quality and effectiveness Qualifications Educated to GCSE level or equivalent Working knowledge and of Microsoft Office packages such as Excel, Word and Outlook Hold relevant full UK driving licence MiDAS minibus training (or willingness to undergo training) Experience in youth work/special educational needs & disabilities or demonstrable experience of the same Planning, delivery and evaluation of activities Supervising staff and volunteers Knowledge of issues facing young people, current legislation: child protection, safeguarding, health & safety Working with people of mixed abilities, learning difficulties and their families Commitment to equality and a broad knowledge of equal opportunity and diversity Please note, applications are via our application form that can be found on the vacancy page on our website
If you re a Registered Manager who s currently looking for a role in a new and interesting area of social care, where the services you manage can help people totally transform their lives and have an everlasting impact of the lives of many, you re in the right place. This Registered Manager post is an opportunity to manage a residential home rehabilitation service for people with alcohol and substance misuse addictions. Whilst it would be ideal if you have experience within residential rehabilitation for substance and alcohol misuse, it s not essential. It s a niche area of adult social care and the senior operation team have vast knowledge and experience to impart so full training and ongoing support will be provided. What is important is that you have worked as a Registered Manager within residential care, have experience of supporting people with mental health conditions, understand CQC KLOE s and regulatory requirements, can manage the day to day operations of a care home and have good report and compliance skills. On offer is a salary of £40,000 - £55,000 dependent on experience, annual leave entitlement that increases each year after 2 years, pension, assistance and plenty of support and guidance from a dedicated senior leadership team as you advance your career within alcohol and substance rehabilitation. The Registered Manager role Registered with CQC, you ll be responsible for ensuring that the home is fully compliant with CQC standards, achieving at least GOOD ratings in all 5 KLOE s. You ll oversee all staff within the home: a Lead Therapist, Therapists, Support Workers and Ancillary staff Working in conjunction with the Lead Therapist, you ll contribute to the design, quality dn maintenance of the therapeutic recovery programme and service delivery Work in conjunction with outside agencies to ensure clients have a clear care pathway when they leave the service Safeguarding and incident reporting Compile and monitor data to produce timely reports and maintain accurate records Maximise retention and occupancy at a level that meets targets and results in successful client outcomes Manage the day to day operations of the home including, rota s, therapy timetables, facilities management, and care management. What we re looking for: Somebody who is an experienced Registered Manager with CQC who has managed a residential home / care home. In an ideal world, you ve worked as a Centre Manager / Rehab Manager at a service for people with Alcohol and Substance misuse addictions before but it s not essential. You ll also need experience of supporting people with mental health conditions or who are experiencing mental illness. In terms of qualifications, you ll need (or be willing to work towards) QCF level 5 in health and social care leadership or hold a degree in a care related field. And you ll be innovative, caring, resilient and passionate about helping people to turn their lives around and get back on track. Interested? To learn more about the Registered Manager position, click apply to send your CV/details across to Laura at Thendon Resourcing. I ll be in touch within 1-2 business days to discuss the role in greater detail. Initial conversations will be over the phone and interviews on Zoom, and we are looking to interview quite quickly so don t delay throwing your hat into the ring for this brilliant opportunity.
May 16, 2024
Full time
If you re a Registered Manager who s currently looking for a role in a new and interesting area of social care, where the services you manage can help people totally transform their lives and have an everlasting impact of the lives of many, you re in the right place. This Registered Manager post is an opportunity to manage a residential home rehabilitation service for people with alcohol and substance misuse addictions. Whilst it would be ideal if you have experience within residential rehabilitation for substance and alcohol misuse, it s not essential. It s a niche area of adult social care and the senior operation team have vast knowledge and experience to impart so full training and ongoing support will be provided. What is important is that you have worked as a Registered Manager within residential care, have experience of supporting people with mental health conditions, understand CQC KLOE s and regulatory requirements, can manage the day to day operations of a care home and have good report and compliance skills. On offer is a salary of £40,000 - £55,000 dependent on experience, annual leave entitlement that increases each year after 2 years, pension, assistance and plenty of support and guidance from a dedicated senior leadership team as you advance your career within alcohol and substance rehabilitation. The Registered Manager role Registered with CQC, you ll be responsible for ensuring that the home is fully compliant with CQC standards, achieving at least GOOD ratings in all 5 KLOE s. You ll oversee all staff within the home: a Lead Therapist, Therapists, Support Workers and Ancillary staff Working in conjunction with the Lead Therapist, you ll contribute to the design, quality dn maintenance of the therapeutic recovery programme and service delivery Work in conjunction with outside agencies to ensure clients have a clear care pathway when they leave the service Safeguarding and incident reporting Compile and monitor data to produce timely reports and maintain accurate records Maximise retention and occupancy at a level that meets targets and results in successful client outcomes Manage the day to day operations of the home including, rota s, therapy timetables, facilities management, and care management. What we re looking for: Somebody who is an experienced Registered Manager with CQC who has managed a residential home / care home. In an ideal world, you ve worked as a Centre Manager / Rehab Manager at a service for people with Alcohol and Substance misuse addictions before but it s not essential. You ll also need experience of supporting people with mental health conditions or who are experiencing mental illness. In terms of qualifications, you ll need (or be willing to work towards) QCF level 5 in health and social care leadership or hold a degree in a care related field. And you ll be innovative, caring, resilient and passionate about helping people to turn their lives around and get back on track. Interested? To learn more about the Registered Manager position, click apply to send your CV/details across to Laura at Thendon Resourcing. I ll be in touch within 1-2 business days to discuss the role in greater detail. Initial conversations will be over the phone and interviews on Zoom, and we are looking to interview quite quickly so don t delay throwing your hat into the ring for this brilliant opportunity.
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Operations Manager - £43,000 - £48,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week, hybrid working. Location AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are recruiting for an Operations Manager within Adult Services. This exciting opportunity is a key role within the organisation, responsible for consistent and effect running of Response Adult Services, covering SPOTS across Oxfordshire, Buckinghamshire & Berkshire. The Operations Manager will have a clear focus upon meeting the needs of our clients alongside meeting corporate objectives, contractual targets and improving the quality of support within financial constraints through the strong leadership and development of their direct reports and employees within their service. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility : To see full range of responsibilities please view the attached job description and person specification. - Ensure services are person-centred and meet the needs of the individual. - To ensure that we provide high quality supported housing for all of our residents. - Support Area Managers to ensure effective, high-quality services are delivered, and that employees are supported and developed appropriately. - Manage approved budgets and monitor staff expenditures, sickness, agency spend and void budget impacts. - Ensure that all services are safeguarded and protect vulnerable adults from abuse or the risk of abuse. - Maintain an open, positive and inclusive leadership culture, through regular contact with Response s clients, carers, staff and volunteers. To work in partnership with internal and external stakeholders to ensure that service user pathways are identified, followed and evaluated. - Complete investigations in line with Serious Incidents Reviews, Complaints, Disciplinaries, Grievances and referrals. - Ensure Policies and Safe Operating Procedures within Adult Service Delivery are reviewed regularly, up to date and being complied with across all services. - Ensure that health and safety best practice is undertaken across services and that all services are maintaining required risk assessments. - Represent Response publicly to a wide range of stakeholders, building relationships with clients, family carers, funders, local government, current and potential partners and other relevant agencies. - To work flexibly with a solution focused attitude, across all care and support services as reasonably required and work in a joined-up approach with housing colleagues. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational and have a One Team approach. We provide excellent training on everything else, but we do ask that you have: - Educated to A Level or equivalent. - Detailed understanding of mental health issues. - Proven track record in delivering similar services. - Substantial experience of leading and managing teams - Ability to work well under pressure and prioritise effectively - Planning and organisational skills and high attention to detail - Strong relationship building and coaching skills including relations with residents, service users, staff, internal and external partners - Be compassionate and person-centred - Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values What We Offer: - 33 days annual leave (inclusive of bank holidays) - Blue Light card and other discounted shopping - Employee Assistance Plan - with access to free counselling - Cycle to Work Scheme - Enhanced family friendly leave - Professional qualification sponsorship and study leave - £500 refer a friend bonus scheme - Optional health cash care plan with money off prescriptions and treatments - Wellbeing hub and mental wellbeing support app approved by NHS - Free flu jabs - Free DBS application If this Operations Manager position sounds like the role for you then please apply today! We would love to hear from you! Please be advised that Interviews are likely to take place at the beginning of June. Just to highlight that Please be advised that Interviews are likely to take place at the beginning of June. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
May 15, 2024
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Operations Manager - £43,000 - £48,000 per annum (Salaries vary depending on experiences) Hours 37 hours per week, hybrid working. Location AG Palmer House, Littlemore, Oxford What You ll Be Doing: Response are recruiting for an Operations Manager within Adult Services. This exciting opportunity is a key role within the organisation, responsible for consistent and effect running of Response Adult Services, covering SPOTS across Oxfordshire, Buckinghamshire & Berkshire. The Operations Manager will have a clear focus upon meeting the needs of our clients alongside meeting corporate objectives, contractual targets and improving the quality of support within financial constraints through the strong leadership and development of their direct reports and employees within their service. If you're a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you! Overall job responsibility : To see full range of responsibilities please view the attached job description and person specification. - Ensure services are person-centred and meet the needs of the individual. - To ensure that we provide high quality supported housing for all of our residents. - Support Area Managers to ensure effective, high-quality services are delivered, and that employees are supported and developed appropriately. - Manage approved budgets and monitor staff expenditures, sickness, agency spend and void budget impacts. - Ensure that all services are safeguarded and protect vulnerable adults from abuse or the risk of abuse. - Maintain an open, positive and inclusive leadership culture, through regular contact with Response s clients, carers, staff and volunteers. To work in partnership with internal and external stakeholders to ensure that service user pathways are identified, followed and evaluated. - Complete investigations in line with Serious Incidents Reviews, Complaints, Disciplinaries, Grievances and referrals. - Ensure Policies and Safe Operating Procedures within Adult Service Delivery are reviewed regularly, up to date and being complied with across all services. - Ensure that health and safety best practice is undertaken across services and that all services are maintaining required risk assessments. - Represent Response publicly to a wide range of stakeholders, building relationships with clients, family carers, funders, local government, current and potential partners and other relevant agencies. - To work flexibly with a solution focused attitude, across all care and support services as reasonably required and work in a joined-up approach with housing colleagues. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational and have a One Team approach. We provide excellent training on everything else, but we do ask that you have: - Educated to A Level or equivalent. - Detailed understanding of mental health issues. - Proven track record in delivering similar services. - Substantial experience of leading and managing teams - Ability to work well under pressure and prioritise effectively - Planning and organisational skills and high attention to detail - Strong relationship building and coaching skills including relations with residents, service users, staff, internal and external partners - Be compassionate and person-centred - Demonstrates high levels of personal and professional integrity working to Response s vision, mission and values What We Offer: - 33 days annual leave (inclusive of bank holidays) - Blue Light card and other discounted shopping - Employee Assistance Plan - with access to free counselling - Cycle to Work Scheme - Enhanced family friendly leave - Professional qualification sponsorship and study leave - £500 refer a friend bonus scheme - Optional health cash care plan with money off prescriptions and treatments - Wellbeing hub and mental wellbeing support app approved by NHS - Free flu jabs - Free DBS application If this Operations Manager position sounds like the role for you then please apply today! We would love to hear from you! Please be advised that Interviews are likely to take place at the beginning of June. Just to highlight that Please be advised that Interviews are likely to take place at the beginning of June. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We welcome applications from individuals with a range of neurodivergent thinking styles and from those who might need reasonable adjustments. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.
Reporting to the Brand and Marketing Manager, the Marketing Coordinator's key responsibilities are to organise, create and develop marketing material and campaigns for new-build developments, and to provide a range of marketing support and marketing administration services to Plumlife client teams, supporting new business development and initiatives. As part of the Plumlife Homes Marketing team the postholder will have a key role to play in delivering brand support and effectively harnessing online and offline marketing channels to protect the great reputation of Plumlife Homes. What you'll be doing: Providing a professional Marketing support service across a range of brands and operations. Assisting with the effective promotion and marketing of new homes and developments for sale and rent, across a range of tenures. This includes project managing the marketing set up of new developments and the coordination the creation of marketing and promotional material including brochures and sales assets. Working closely with the Marketing and Brand Manager and Sales Manager to provide marketing administration support that supports the delivery of wider marketing, sales and corporate objectives. Visiting new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team. Providing a supporting marketing service to each Plumlife sub-brand and team, working closely with the Marketing and Brand Manager, Digital Marketing Partner and Sales, Lettings and New Business Managers and external clients to scope requirements and deliver marketing material or campaign support as necessary. Coordinating agencies and partners based on the needs of the Sales team, to ensure the impactful development of imagery, such as CGIs or photography. Ensuring that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Coordinate events, liaising with organisers to agree attendance and rates, arranging stand installation at venue, ensuring any collateral and promotional merchandise are available and liaising with the marketing team to ensure the event is pre-promoted. What you'll need: Relevant qualifications or experience that support fast-paced working in a professional environment Demonstrated experience of working within a fast paced coordination or administration role, ideally with some marketing experience Highly developed attention to detail and ability to coordinate and produce high-quality and marketing assets and materials Great communication skills, and can evidence experience and commitment to building and managing relationships with internal and external customers Previous experience in marketing of new homes and/or Shared Ownership would be desirable Good project co-ordination skills Use of full range of Microsoft Office and ability to quickly learn new digital tools What we need from you: A passion for customer service You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects Self-motivated and able to work as part of a team as well as on own initiative Great people skills Good commercial awareness and insight Professional and value led with integrity, inclusivity and respect for diversity. Ability to travel between sites and to meet external commitments An ability to work in uncertainty Ability to work flexibly and when needed outside normal working hours What we give you in return for your hard work and commitment: Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Location: Head Office - West Didsbury Contract: Type Full time Contract Length: 6 months Salary: Up to £28,000 Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Closing date: 21-05-2024 REF-213908
May 13, 2024
Full time
Reporting to the Brand and Marketing Manager, the Marketing Coordinator's key responsibilities are to organise, create and develop marketing material and campaigns for new-build developments, and to provide a range of marketing support and marketing administration services to Plumlife client teams, supporting new business development and initiatives. As part of the Plumlife Homes Marketing team the postholder will have a key role to play in delivering brand support and effectively harnessing online and offline marketing channels to protect the great reputation of Plumlife Homes. What you'll be doing: Providing a professional Marketing support service across a range of brands and operations. Assisting with the effective promotion and marketing of new homes and developments for sale and rent, across a range of tenures. This includes project managing the marketing set up of new developments and the coordination the creation of marketing and promotional material including brochures and sales assets. Working closely with the Marketing and Brand Manager and Sales Manager to provide marketing administration support that supports the delivery of wider marketing, sales and corporate objectives. Visiting new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team. Providing a supporting marketing service to each Plumlife sub-brand and team, working closely with the Marketing and Brand Manager, Digital Marketing Partner and Sales, Lettings and New Business Managers and external clients to scope requirements and deliver marketing material or campaign support as necessary. Coordinating agencies and partners based on the needs of the Sales team, to ensure the impactful development of imagery, such as CGIs or photography. Ensuring that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Coordinate events, liaising with organisers to agree attendance and rates, arranging stand installation at venue, ensuring any collateral and promotional merchandise are available and liaising with the marketing team to ensure the event is pre-promoted. What you'll need: Relevant qualifications or experience that support fast-paced working in a professional environment Demonstrated experience of working within a fast paced coordination or administration role, ideally with some marketing experience Highly developed attention to detail and ability to coordinate and produce high-quality and marketing assets and materials Great communication skills, and can evidence experience and commitment to building and managing relationships with internal and external customers Previous experience in marketing of new homes and/or Shared Ownership would be desirable Good project co-ordination skills Use of full range of Microsoft Office and ability to quickly learn new digital tools What we need from you: A passion for customer service You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects Self-motivated and able to work as part of a team as well as on own initiative Great people skills Good commercial awareness and insight Professional and value led with integrity, inclusivity and respect for diversity. Ability to travel between sites and to meet external commitments An ability to work in uncertainty Ability to work flexibly and when needed outside normal working hours What we give you in return for your hard work and commitment: Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Location: Head Office - West Didsbury Contract: Type Full time Contract Length: 6 months Salary: Up to £28,000 Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Closing date: 21-05-2024 REF-213908
Halcyon Health & Social Care
Gloucester, Gloucestershire
Job Title :Deputy Manager - CQC Adult Services Location : Gloucester Salary : £37,000 per annum Hours : Full-time, Monday to Friday Job Description: Halcyon Health and Social Care is currently seeking a Deputy Manager to join our client, a reputable supported living provider specialising in services for adults with learning disabilities, complex needs, and mental health. As the Deputy Manager, you will play a vital role in supporting the Registered Manager to ensure the delivery of safe, effective, and compassionate care in accordance with CQC standards and regulatory requirements. You will assist in leading and managing the day-to-day operations of the service, while also contributing to the development and implementation of quality improvement initiatives. Key Responsibilities: - Support the Registered Manager in overseeing the day-to-day operations of the service. - Assist in ensuring the delivery of person-centred care and support tailored to individual needs. - Participate in the recruitment, training, and supervision of staff members, fostering a positive and supportive team culture. - Help maintain compliance with CQC regulations, policies, and procedures. - Contribute to the development and implementation of quality improvement initiatives to enhance service delivery. - Establish and maintain effective communication with service users, families, and external stakeholders. - Assist in monitoring and managing budgets, resources, and service performance. Requirements: - Minimum of 2 years' experience in a supervisory or managerial role within the health and social care sector. - Relevant qualifications such as NVQ Level 3 in Health and Social Care or equivalent. - Knowledge of CQC regulations and standards. - Experience working with adults with learning disabilities, complex needs, and mental health conditions. - Strong leadership, communication, and interpersonal skills. Benefits: - Competitive salary of £37,000 per annum. - Generous holiday allowance of 28 days plus bank holidays. - Employee assistance programme for mental health and well-being support. - Company pension scheme. - Opportunities for professional development and career progression. - Regular supervision and support from senior management. - Access to training and development programmes. - Enhanced DBS check paid for by the company. - Staff recognition and reward programme.
May 12, 2024
Full time
Job Title :Deputy Manager - CQC Adult Services Location : Gloucester Salary : £37,000 per annum Hours : Full-time, Monday to Friday Job Description: Halcyon Health and Social Care is currently seeking a Deputy Manager to join our client, a reputable supported living provider specialising in services for adults with learning disabilities, complex needs, and mental health. As the Deputy Manager, you will play a vital role in supporting the Registered Manager to ensure the delivery of safe, effective, and compassionate care in accordance with CQC standards and regulatory requirements. You will assist in leading and managing the day-to-day operations of the service, while also contributing to the development and implementation of quality improvement initiatives. Key Responsibilities: - Support the Registered Manager in overseeing the day-to-day operations of the service. - Assist in ensuring the delivery of person-centred care and support tailored to individual needs. - Participate in the recruitment, training, and supervision of staff members, fostering a positive and supportive team culture. - Help maintain compliance with CQC regulations, policies, and procedures. - Contribute to the development and implementation of quality improvement initiatives to enhance service delivery. - Establish and maintain effective communication with service users, families, and external stakeholders. - Assist in monitoring and managing budgets, resources, and service performance. Requirements: - Minimum of 2 years' experience in a supervisory or managerial role within the health and social care sector. - Relevant qualifications such as NVQ Level 3 in Health and Social Care or equivalent. - Knowledge of CQC regulations and standards. - Experience working with adults with learning disabilities, complex needs, and mental health conditions. - Strong leadership, communication, and interpersonal skills. Benefits: - Competitive salary of £37,000 per annum. - Generous holiday allowance of 28 days plus bank holidays. - Employee assistance programme for mental health and well-being support. - Company pension scheme. - Opportunities for professional development and career progression. - Regular supervision and support from senior management. - Access to training and development programmes. - Enhanced DBS check paid for by the company. - Staff recognition and reward programme.
Halcyon Health & Social Care
Gloucester, Gloucestershire
Job Title : Registered Manager - CQC Adult Services Location : Gloucester Salary: £47,000 per annum Hours: Full-time, Monday to Friday Job Description: Halcyon Health and Social Care is recruiting a Registered Manager on behalf of one of our clients, a reputable supported living provider specialising in services for adults with learning disabilities, complex needs, and mental health. As the Registered Manager, you will be responsible for ensuring the delivery of safe, effective, and compassionate care in accordance with CQC standards and regulatory requirements. Committed to delivering person-centred care and support, and empowering individuals to live fulfilling and independent lives, this provider is looking for someone who can drive the service forward and contribute to their journey towards 'outstanding' with the CQC. Key Responsibilities: - Lead and manage the day-to-day operations of the service. - Ensure the delivery of person-centred care and support tailored to individual needs. - Recruit, train, and supervise staff members, fostering a positive and supportive team culture. - Maintain compliance with CQC regulations, policies, and procedures. - Develop and implement quality improvement initiatives to enhance service delivery. - Establish and maintain effective communication with service users, families, and external stakeholders. - Monitor and manage budgets, resources, and service performance. Requirements : - Minimum of 3 years' experience in a managerial role within the health and social care sector. - Relevant qualifications such as NVQ Level 5 in Health and Social Care or equivalent. - Strong knowledge of CQC regulations and standards. - Experience working with adults with learning disabilities, complex needs, and mental health conditions. - Excellent leadership, communication, and interpersonal skills. Benefits : - Competitive salary of £47,000 per annum. - Generous holiday allowance of 28 days plus bank holidays. - Employee assistance programme for mental health and well-being support. - Company pension scheme. - Opportunities for professional development and career progression. - Regular supervision and support from senior management. - Access to training and development programmes. - Enhanced DBS check paid for by the company. - Staff recognition and reward programme.
May 11, 2024
Full time
Job Title : Registered Manager - CQC Adult Services Location : Gloucester Salary: £47,000 per annum Hours: Full-time, Monday to Friday Job Description: Halcyon Health and Social Care is recruiting a Registered Manager on behalf of one of our clients, a reputable supported living provider specialising in services for adults with learning disabilities, complex needs, and mental health. As the Registered Manager, you will be responsible for ensuring the delivery of safe, effective, and compassionate care in accordance with CQC standards and regulatory requirements. Committed to delivering person-centred care and support, and empowering individuals to live fulfilling and independent lives, this provider is looking for someone who can drive the service forward and contribute to their journey towards 'outstanding' with the CQC. Key Responsibilities: - Lead and manage the day-to-day operations of the service. - Ensure the delivery of person-centred care and support tailored to individual needs. - Recruit, train, and supervise staff members, fostering a positive and supportive team culture. - Maintain compliance with CQC regulations, policies, and procedures. - Develop and implement quality improvement initiatives to enhance service delivery. - Establish and maintain effective communication with service users, families, and external stakeholders. - Monitor and manage budgets, resources, and service performance. Requirements : - Minimum of 3 years' experience in a managerial role within the health and social care sector. - Relevant qualifications such as NVQ Level 5 in Health and Social Care or equivalent. - Strong knowledge of CQC regulations and standards. - Experience working with adults with learning disabilities, complex needs, and mental health conditions. - Excellent leadership, communication, and interpersonal skills. Benefits : - Competitive salary of £47,000 per annum. - Generous holiday allowance of 28 days plus bank holidays. - Employee assistance programme for mental health and well-being support. - Company pension scheme. - Opportunities for professional development and career progression. - Regular supervision and support from senior management. - Access to training and development programmes. - Enhanced DBS check paid for by the company. - Staff recognition and reward programme.
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
May 11, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Vacancy - Catering Manager - CDR Catering Manager - CDR Sector: Management Location: Godalming - GU72DL Hours: 40 hrs week, 5 out of 7. Some evenings & weekends may be required Salary: £37,000 - Per Annum Apply: To Apply please send your CV to the email address below. Philip Dimond : We want you Can you commit to feeding hungry tummies as well as hungry minds? We serve more than just a meal in our kitchens, and we want you, yes you…the BEST of the best! The essential ingredient at the heart of our business is our people so we are searching for an experienced Catering Manager - CDR with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings based in Godalming - GU72DL. If you are looking for an employer that will invest in you and develop your career further, then look no further and apply! Benefits we offer… There are many advantages to working for us and we provide our employees with bespoke benefits which include: • Competitive salaries • Free meals whilst at work • Career development opportunities/ HIT Apprenticeships • Prestigious working environments • Team events scheduled throughout the year • 28 Prorated Holiday days inclusive of bank holidays • Pension scheme • Company sick pay scheme • Employee Benefits Platform • Work/life balance • Employee Assistance Program • People awards to celebrate our employees • Reward & recognition schemes • Recommend a friend scheme As a Catering Manager - CDR you will… As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm. • Have worked in a similar environment at a management level • Your focus is to work closely with your teams to develop a great work relationship and together to provide the best customer service • Be a proven, hands-on leader, able to invest in your team and their development • Be naturally outgoing and vibrant, display a real passion for food and customer service • Have excellent Health & Safety knowledge • Be financially astute with good understanding of GP calculation and have strong IT literacy • Be innovative and creative and driven by excellence • Stay up to date with current food trends SPECIFIC RESPONSIBILITIES: • To set objectives and be responsible for the day to day running of the dining room for 650 pupil and retail offer of the Crown, including supervising the recruitment and selection process to ensure that it effectively meets the need of the location and Holroyd Howe. • To assess employee performance and recognise training needs and potential as appropriate. • To ensure that the location achieves, as a minimum, the financial targets agreed with the client in line with the budget. • To monitor the work of all the duty managers and supervisors and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used. • To hold team meetings on a regular basis to communicate targets, standards required and company and client information. • To control and achieve agreed financial targets whilst maximising all commercial opportunities within the Crown. • To develop and evolve all client's services at CDR and Crown, ensuring regular adjustments and improvements are both recommended and implemented. • To ensure compliance with the company's policy on safer recruitment and safeguarding children and young adults at all times whilst at work. The site caters for day pupils as well as boarders and staff and includes not only a breakfast, lunch, and supper service but also an extensive hospitality service. This operates 7 days a week. The successful candidate will ideally have experience managing teams of up to 25 people and managing a customer base of up to 1100 people a day. CLIENT SERVICE: • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. • To regularly monitor customer feedback and produce a suitable action plan based on the results. • To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs. • To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service. • To produce a development and marketing plan on an annual basis. • To ensure that you deliver what you promise to the customer, client and team. • To ensure that all agreed service objectives are met in line with client expectations. PEOPLE MANAGEMENT: • To assess employee performance and recognise training needs and potential as appropriate. • To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Holroyd Howe. • To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training. • To carry out disciplinary procedures following company guidelines and standards. • To develop the team by empowering them, supporting them, encouraging them and maintaining an 'open door' policy. • To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts. • To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning. • To treat your team at location as you would expect to be treated. FINANCIAL MANAGEMENT: • To present to the client, as and when directed by your Director of Catering, accurate financial information. • To ensure that all bookwork is completed in a timely fashion, accurately and efficiently and in line with Holroyd Howe procedures. • To ensure that all standards of food preparation and service are established and achieved in line with location budget. • To maintain budgetary records and ensure that all budgets are adhered to, unless exceptional circumstances persist. • To advise and order all necessary dry goods and equipment. • To complete a full, stocktake on a weekly basis and to ensure appropriate levels of stock are kept. HEALTH & SAFETY, FOOD SAFETY, THE ENVIRONMENT: • To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures. • To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regard to Hygiene and Safety are established and maintained in line with the company manual. • To record and report all accidents within the location adhering to location and company procedures. • To ensure all equipment is well maintained and is in good working order. • To make recommendations for renewal and replacement of equipment when required. • To establish and maintain location cleaning schedules. • To ensure that all company procedures and work instructions are fully understood and practised by all employees. • To attend all health and safety, food safety and environmental management training courses as required. • To promote and encourage environmental improvement initiatives as appropriate within the business. ADDITIONAL RESPONSIBILITIES: • To attend patch meetings and company meetings as required by the Director of Catering or Operations Manager. • To take responsibility for contributing towards your own development with the guidance of the Director of Catering or Operations Manager and to attend training courses as identified. • To show commitment to company values in all aspects of your role. • To act as a positive ambassador for the business. • To attend to any reasonable request made by the client or Holroyd Howe Management. Who we are… Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients. "Holroyd Howe is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences." This appointment is offered on the return of satisfactory professional references.
Feb 24, 2022
Full time
Vacancy - Catering Manager - CDR Catering Manager - CDR Sector: Management Location: Godalming - GU72DL Hours: 40 hrs week, 5 out of 7. Some evenings & weekends may be required Salary: £37,000 - Per Annum Apply: To Apply please send your CV to the email address below. Philip Dimond : We want you Can you commit to feeding hungry tummies as well as hungry minds? We serve more than just a meal in our kitchens, and we want you, yes you…the BEST of the best! The essential ingredient at the heart of our business is our people so we are searching for an experienced Catering Manager - CDR with a background in exceptional food catering services to join our business and work at one of our highly prestigious education settings based in Godalming - GU72DL. If you are looking for an employer that will invest in you and develop your career further, then look no further and apply! Benefits we offer… There are many advantages to working for us and we provide our employees with bespoke benefits which include: • Competitive salaries • Free meals whilst at work • Career development opportunities/ HIT Apprenticeships • Prestigious working environments • Team events scheduled throughout the year • 28 Prorated Holiday days inclusive of bank holidays • Pension scheme • Company sick pay scheme • Employee Benefits Platform • Work/life balance • Employee Assistance Program • People awards to celebrate our employees • Reward & recognition schemes • Recommend a friend scheme As a Catering Manager - CDR you will… As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm. • Have worked in a similar environment at a management level • Your focus is to work closely with your teams to develop a great work relationship and together to provide the best customer service • Be a proven, hands-on leader, able to invest in your team and their development • Be naturally outgoing and vibrant, display a real passion for food and customer service • Have excellent Health & Safety knowledge • Be financially astute with good understanding of GP calculation and have strong IT literacy • Be innovative and creative and driven by excellence • Stay up to date with current food trends SPECIFIC RESPONSIBILITIES: • To set objectives and be responsible for the day to day running of the dining room for 650 pupil and retail offer of the Crown, including supervising the recruitment and selection process to ensure that it effectively meets the need of the location and Holroyd Howe. • To assess employee performance and recognise training needs and potential as appropriate. • To ensure that the location achieves, as a minimum, the financial targets agreed with the client in line with the budget. • To monitor the work of all the duty managers and supervisors and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used. • To hold team meetings on a regular basis to communicate targets, standards required and company and client information. • To control and achieve agreed financial targets whilst maximising all commercial opportunities within the Crown. • To develop and evolve all client's services at CDR and Crown, ensuring regular adjustments and improvements are both recommended and implemented. • To ensure compliance with the company's policy on safer recruitment and safeguarding children and young adults at all times whilst at work. The site caters for day pupils as well as boarders and staff and includes not only a breakfast, lunch, and supper service but also an extensive hospitality service. This operates 7 days a week. The successful candidate will ideally have experience managing teams of up to 25 people and managing a customer base of up to 1100 people a day. CLIENT SERVICE: • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. • To regularly monitor customer feedback and produce a suitable action plan based on the results. • To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer needs. • To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service. • To produce a development and marketing plan on an annual basis. • To ensure that you deliver what you promise to the customer, client and team. • To ensure that all agreed service objectives are met in line with client expectations. PEOPLE MANAGEMENT: • To assess employee performance and recognise training needs and potential as appropriate. • To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Holroyd Howe. • To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training. • To carry out disciplinary procedures following company guidelines and standards. • To develop the team by empowering them, supporting them, encouraging them and maintaining an 'open door' policy. • To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts. • To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning. • To treat your team at location as you would expect to be treated. FINANCIAL MANAGEMENT: • To present to the client, as and when directed by your Director of Catering, accurate financial information. • To ensure that all bookwork is completed in a timely fashion, accurately and efficiently and in line with Holroyd Howe procedures. • To ensure that all standards of food preparation and service are established and achieved in line with location budget. • To maintain budgetary records and ensure that all budgets are adhered to, unless exceptional circumstances persist. • To advise and order all necessary dry goods and equipment. • To complete a full, stocktake on a weekly basis and to ensure appropriate levels of stock are kept. HEALTH & SAFETY, FOOD SAFETY, THE ENVIRONMENT: • To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures. • To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regard to Hygiene and Safety are established and maintained in line with the company manual. • To record and report all accidents within the location adhering to location and company procedures. • To ensure all equipment is well maintained and is in good working order. • To make recommendations for renewal and replacement of equipment when required. • To establish and maintain location cleaning schedules. • To ensure that all company procedures and work instructions are fully understood and practised by all employees. • To attend all health and safety, food safety and environmental management training courses as required. • To promote and encourage environmental improvement initiatives as appropriate within the business. ADDITIONAL RESPONSIBILITIES: • To attend patch meetings and company meetings as required by the Director of Catering or Operations Manager. • To take responsibility for contributing towards your own development with the guidance of the Director of Catering or Operations Manager and to attend training courses as identified. • To show commitment to company values in all aspects of your role. • To act as a positive ambassador for the business. • To attend to any reasonable request made by the client or Holroyd Howe Management. Who we are… Holroyd Howe is one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients. "Holroyd Howe is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences." This appointment is offered on the return of satisfactory professional references.