About The Role We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. KH Engineering Services Limited are an equal opportunities employer
May 17, 2024
Full time
About The Role We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - the ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan, Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. KH Engineering Services Limited are an equal opportunities employer
Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: Answering calls responding to queries over the phone and via email logging jobs Assigned PPMs Raising quotes and POs Looking for some with excellent admin and customer service skill. Someone from a scheduling background would be an advantage. Ideally looking for candidates that can start on Monday 29th April. Pay rate is 15 per hour PAYE If interested please forward your up to date CV to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 17, 2024
Contractor
Mitie are looking for 2x Helpdesk operatives asap for Mitie's new Grosvenor contract. Based out of 25 Eccleston Place SW1W 9NF, operatives will be doing the following: Answering calls responding to queries over the phone and via email logging jobs Assigned PPMs Raising quotes and POs Looking for some with excellent admin and customer service skill. Someone from a scheduling background would be an advantage. Ideally looking for candidates that can start on Monday 29th April. Pay rate is 15 per hour PAYE If interested please forward your up to date CV to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Helpdesk Operative Solihull 25,000 per annum Permanent role for a Helpdesk Operator to join our facilities management client in Solihull. This position is working 40 hours per week, Monday - Friday, with the requirement to work 1 weekend out of 3 and have 2 days off in the week. Previous experience is an advantage, but not essential. We are looking for an organised individual with a good telephone manner and administration skills. Main duties will be to manage phone call and email requests, support employees and log information onto the database. As the first line of contact to the client for any issues, you will respond to telephone calls and emails regarding building maintenance issues on the site. Our client is looking for someone with knowledge of Microsoft office that has both a confident and a friendly telephone manner. This role will require someone with a driving licence and access to a car due to the site location not being very accessible on public transport. On offer is a permanent position paying a basic salary of 25,000 per annum. Main hours are 8am-5pm Monday to Friday, with the requirement to work 1 weekend every 3 and have 2 days off in the week. To apply for this position please click 'apply now' to forward your CV. IND1
May 16, 2024
Full time
Helpdesk Operative Solihull 25,000 per annum Permanent role for a Helpdesk Operator to join our facilities management client in Solihull. This position is working 40 hours per week, Monday - Friday, with the requirement to work 1 weekend out of 3 and have 2 days off in the week. Previous experience is an advantage, but not essential. We are looking for an organised individual with a good telephone manner and administration skills. Main duties will be to manage phone call and email requests, support employees and log information onto the database. As the first line of contact to the client for any issues, you will respond to telephone calls and emails regarding building maintenance issues on the site. Our client is looking for someone with knowledge of Microsoft office that has both a confident and a friendly telephone manner. This role will require someone with a driving licence and access to a car due to the site location not being very accessible on public transport. On offer is a permanent position paying a basic salary of 25,000 per annum. Main hours are 8am-5pm Monday to Friday, with the requirement to work 1 weekend every 3 and have 2 days off in the week. To apply for this position please click 'apply now' to forward your CV. IND1
Maintenance Operative / Multi Trader - Ashtead Your new company We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider for the NHS. Your new role Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing What you'll need to succeed Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Driving licence is essential Formal apprenticeship or craft trained equivalent. Additional Requirements: Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience What you'll get in return On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 16, 2024
Full time
Maintenance Operative / Multi Trader - Ashtead Your new company We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider for the NHS. Your new role Ensure compliance in accordance with all NHSPS Health, Safety & Wellbeing Policies, relevant NHSPS Technical Guidance, Process and Procedures, Statutory Regulations, Approved Codes of Practice and any applicable aspects of HTMs. Deliver Scheduled, Reactive and Remedial maintenance services as directed by the PPM planner (CAFM), helpdesk or Technical Services Supervisor, ensuring that operational standards are always maintained. To also support the work that is included in minor works mangers activities. Undertake routine repairs or minor works including joinery, painting and decoration, general building works, ground works or general plumbing What you'll need to succeed Qualifications - At least one of the below: NVQ Level 2 or higher BTEC/City & Guilds or equivalent. Driving licence is essential Formal apprenticeship or craft trained equivalent. Additional Requirements: Must be comfortable using technological devices to log jobs. On-Call availability Desirable to have industry experience What you'll get in return On-Call allowance (rota dependant) Company van and tools provided. 27 days holiday (plus bank holidays on top) Access to group personal pension plan including SMART contributions into which the company will contribute up to 6% towards your savings, Training and development opportunities NHS Bluelight discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jack on - If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Feb 25, 2022
Full time
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Mobile Maintenance Engineer - INTEGRAL UK LTD The Role An excellent opportunity has arisen for a highly self-motivated and reliable site service operative to undertake PPM and first line repair of general maintenance at several sites within the West Midlands area. This role covers several Medical Centres in Birmingham. The main purposes for this role are; • To ensure the buildings are maintained to a high standard • To carry out Planned Preventative Maintenance as directed • Carry out Reactive Tasks as necessary inline with SLA • Attend OOH emergencies and other call outs. DUTIES AND RESPONSIBILITIES The main duties and responsibilities for this role are as follows: • To carry out planned and reactive maintenance, as instructed by the site FM's. Including, but not limited to, basic mechanical and plumbing planned preventative maintenance, reactive tasks as directed by the Helpdesk, and any other general duties in support of the Client's requirements. • To close/update completed PPM tasks on a PDA • To assist specialist subcontractors' requirements both for PPM and reactive works. • Maintain accurate site records/documentation in association with all site works. • To inspect the condition of services and proactively deal with call-outs/repairs as required, and requested by management. • These duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. QAULIFICATIONS AND EXPERIENCE Proactive approach to fault finding at component level. Competent working knowledge of all aspects associated with building fabric, joinery, painting, small building works, plumbing. An understanding of Computer Aided Facility Management/CAFM systems Practical experience within the building services engineering industry Health & Safety awareness is essential Positive and Proactive approach to undertake all tasks. Excellent numeracy and literacy skills Good written and verbal communication skills Experience of working with in busy commercial contracts, managing and achieving KPIs and SLAs. Able to think logically regarding fault finding. Excellent Interpersonal Skills Able to work well as part of small team. Driving Licence required - Mobile across various sites COMPETENCIES & VALUES • The incumbent will be required to adopt a flexible approach to working hours to suit the needs of the contracts • Excellent interpersonal skills. • Adaptable and flexible approach to work requirements, with a willingness to accept change. • Logical thinker in fault finding situations. • Good verbal communication skills. • Comfortable working within a team environment. Able to contribute to group success whilst willingly following instructions. • Able to work unsupervised and as part of a small team. • Undergo an enhanced DBS/CRB and Child Barring check. • Resides geographically near to job site and available for call out. • A full UK driving licence. • Willing to undergo further training We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at Integral and JLL! Applying Please ensure you upload your full up-to-date CV to fully support your application. All candidates are required to provide valid ID and Right to Work documentation at interview. All successful candidates must be able to pass a DBS check at Integral's cost.
Feb 25, 2022
Full time
Mobile Maintenance Engineer - INTEGRAL UK LTD The Role An excellent opportunity has arisen for a highly self-motivated and reliable site service operative to undertake PPM and first line repair of general maintenance at several sites within the West Midlands area. This role covers several Medical Centres in Birmingham. The main purposes for this role are; • To ensure the buildings are maintained to a high standard • To carry out Planned Preventative Maintenance as directed • Carry out Reactive Tasks as necessary inline with SLA • Attend OOH emergencies and other call outs. DUTIES AND RESPONSIBILITIES The main duties and responsibilities for this role are as follows: • To carry out planned and reactive maintenance, as instructed by the site FM's. Including, but not limited to, basic mechanical and plumbing planned preventative maintenance, reactive tasks as directed by the Helpdesk, and any other general duties in support of the Client's requirements. • To close/update completed PPM tasks on a PDA • To assist specialist subcontractors' requirements both for PPM and reactive works. • Maintain accurate site records/documentation in association with all site works. • To inspect the condition of services and proactively deal with call-outs/repairs as required, and requested by management. • These duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. QAULIFICATIONS AND EXPERIENCE Proactive approach to fault finding at component level. Competent working knowledge of all aspects associated with building fabric, joinery, painting, small building works, plumbing. An understanding of Computer Aided Facility Management/CAFM systems Practical experience within the building services engineering industry Health & Safety awareness is essential Positive and Proactive approach to undertake all tasks. Excellent numeracy and literacy skills Good written and verbal communication skills Experience of working with in busy commercial contracts, managing and achieving KPIs and SLAs. Able to think logically regarding fault finding. Excellent Interpersonal Skills Able to work well as part of small team. Driving Licence required - Mobile across various sites COMPETENCIES & VALUES • The incumbent will be required to adopt a flexible approach to working hours to suit the needs of the contracts • Excellent interpersonal skills. • Adaptable and flexible approach to work requirements, with a willingness to accept change. • Logical thinker in fault finding situations. • Good verbal communication skills. • Comfortable working within a team environment. Able to contribute to group success whilst willingly following instructions. • Able to work unsupervised and as part of a small team. • Undergo an enhanced DBS/CRB and Child Barring check. • Resides geographically near to job site and available for call out. • A full UK driving licence. • Willing to undergo further training We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at Integral and JLL! Applying Please ensure you upload your full up-to-date CV to fully support your application. All candidates are required to provide valid ID and Right to Work documentation at interview. All successful candidates must be able to pass a DBS check at Integral's cost.